Top Homebuilder Ratings & Reviews

Giddens Homes

Mission Oaks

30 Homeowner Reviews Completed Apr 2018 - Oct 19

Overall Satisfaction

4.6
Customers' overall satisfaction
4.4
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Overall Satisfaction

4.4

Purchase Experience

4.7

Home Personalization Experience

4.6

Lender Experience

4.9

Construction Experience

4.7

Customer Care Experience

4.9

Home Readiness

4.6

Installation & Workmanship

4.4

Community Profile

Giddens Homes is the leader when it comes to building your dream home on your lot. We specialize in building estate homes in the northwest suburbs of Austin. Owner and President, James Giddens has been building in this area since 1982.

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HOME OWNERS' VERBATIM COMMENTS - All

Georgetown, on Oct 21, 2019

Friendly and honest follow-up support and question resolution from [removed].

3.9
Verified Homeowner
Georgetown, on Jun 03, 2019

The very quick response for any of my concerns. Admittedly, some were minor [removed] they were right there.

4.4
Verified Homeowner
Georgetown, on May 30, 2019

Responsiveness

4.9
Verified Homeowner
Georgetown, on Apr 12, 2019

[removed] ability to guide us through the process; the numerous options available to customize the home [removed] the quality of the work

4.9
Verified Homeowner
Georgetown, on Apr 05, 2019

[removed] is committed to doing the right thing [removed] doing things right. The issues we've had with this house are minimal to begin with, but every time we've reached out with a question or issue, it's been attended to immediately. We've had many homes over our lifetime [removed] built some of those. This experience has by FAR been the best ever.

4.8
Verified Homeowner
Georgetown, on Feb 08, 2019

[removed] was very responsive [removed] easy to work with.

4.7
Verified Homeowner
Georgetown, on Jan 02, 2019

We are due for the 6 month check to repair things that we have come across. This has not been scheduled yet.

5.0
Verified Homeowner
Georgetown, on Dec 29, 2018

Very easy to work with [removed] attainable when we had questions.

4.8
Verified Homeowner
Georgetown, on Dec 07, 2018

Very thorough on the punchlist prior to final acceptance.

4.2
Verified Homeowner
Georgetown, on Nov 04, 2018

Every request was addressed [removed] taken care of in a very timely manner.

5.0
Verified Homeowner
Georgetown, on Oct 30, 2018

[removed] there hasn't been anything "serious" to be fixed. That, by itself, says a lot!! What minor things have needed attention [removed] has handled easily [removed] efficiently.

5.0
Verified Homeowner
Georgetown, on Aug 14, 2018

Being able to choose some options at the point at which we went under contract (after foundation [removed] framing was complete).

3.1
Verified Homeowner
Georgetown, on Aug 02, 2018

Very responsive

5.0
Verified Homeowner
Georgetown, on Jul 25, 2018

Organization! [removed] has a process for all phases of the building process, it is well documented AND it is followed. We always knew what to expect, when to expect it [removed] what to do if we had questions. When something did come up (almost guaranteed at some point in a home build), how [removed] dealt with the unexpected was great [removed] always to the customer's benefit. Attention to quality is built into the process, including a third party inspector. So, between us, the super, the inspector [removed] [removed] walking the property on a routine basis, we were pretty comfortable that any issues would be found [removed] dealt with.

5.0
Verified Homeowner
Georgetown, on Jul 25, 2018

The Builder's entire staff [removed] approach to designing [removed] building our home was very professional, friendly, supportive [removed] dedicated to quality. It was obvious that [removed]'s 30 years of homebuilding experience translated to a great home at a great price.

5.0
Verified Homeowner
Georgetown, on Jul 02, 2018

We are fortunate to have an employee of [removed] living in our subdivision. We see him most days [removed] he is always neighborly. He works hard to display the [removed] brand in a positive light [removed] has bent over backwards to help us with any issue we might have in our new home.

5.0
Verified Homeowner
Georgetown, on May 22, 2018

They are truly committed to excellence [removed] quality.

4.8
Verified Homeowner
Georgetown, on Apr 26, 2018

[removed] [removed] [removed]’s responsiveness [removed] attention to detail. They made the experience fun [removed] stress-free.

4.8
Verified Homeowner
Georgetown, on Apr 05, 2018

It was easy! Our sales agent, [removed], stayed on top of everything [removed] communicated with us quickly.

4.8
Verified Homeowner
Georgetown, on Apr 04, 2018

[removed] in sales, [removed] [removed], construction manager have bent over backwards to please. Very much appreciated!

5.0
Verified Homeowner
Georgetown, on Jan 20, 2018

I like the style [removed] layout that the builder uses as well as all of the finishing details. We purchased our home after the it was already completed, [removed] his choices reflect our family's style well. We have been very happy with everything thus far.

5.0
Verified Homeowner
Georgetown, on Dec 29, 2017

They have very responsive customer service.

4.9
Verified Homeowner
Georgetown, on Aug 23, 2017

The home is gorgeous [removed] [removed] stands behind its commitment to quality.

5.0
Verified Homeowner
Georgetown, on Dec 04, 2016

Quality of construction [removed] customer care.

3.8
Verified Homeowner
Georgetown, on Aug 24, 2016

Personal service

5.0
Verified Homeowner
Georgetown, on Jul 12, 2016

The entire experience has been seamless [removed] positive. Even when there were problems, the builder [removed] his representatives were professional [removed] efficient in resolving them. In particular, our building supervisor, [removed] has been a real pleasure to work with... he responds quickly [removed] is always available for any questions we may have. The home's beauty [removed] quality have exceeded our expectations. We have purchased 9 other homes in the past 30 years, from New York to California, [removed] this has been our best experience.

5.0
Verified Homeowner
Georgetown, on Mar 24, 2016

The [removed] homes team

5.0
Verified Homeowner
Georgetown, on Feb 25, 2016

While we bought a spec home, the builder was willing to add more options to make the deal work.

4.4
Verified Homeowner
Georgetown, on Jan 09, 2016

[removed] has gone above [removed] beyond in his attempts to satisfy the customer. The quality of the home is good as well.

4.6
Verified Homeowner
Georgetown, on Dec 07, 2015

Mr. [removed] (builder) has a sincere interest in providing the highest level of quality homes at a reasonable price. His company makes "the home building" process truly amazing [removed] simple.

3.8
Verified Homeowner
Georgetown, on Dec 05, 2015

After the purchase, [removed] has kept up his promise to make sure any issues were handled promptly

4.1
Verified Homeowner
Georgetown, on Nov 17, 2015

Quality of inside detail [removed] yard

2.5
Verified Homeowner

HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In

Georgetown, on Feb 08, 2019

[removed] was very responsive [removed] easy to work with.

4.7
Verified Homeowner
Georgetown, on Nov 04, 2018

Every request was addressed [removed] taken care of in a very timely manner.

5.0
Verified Homeowner
Georgetown, on Aug 14, 2018

Being able to choose some options at the point at which we went under contract (after foundation [removed] framing was complete).

3.1
Verified Homeowner
Georgetown, on Jul 25, 2018

Organization! [removed] has a process for all phases of the building process, it is well documented AND it is followed. We always knew what to expect, when to expect it [removed] what to do if we had questions. When something did come up (almost guaranteed at some point in a home build), how [removed] dealt with the unexpected was great [removed] always to the customer's benefit. Attention to quality is built into the process, including a third party inspector. So, between us, the super, the inspector [removed] [removed] walking the property on a routine basis, we were pretty comfortable that any issues would be found [removed] dealt with.

5.0
Verified Homeowner
Georgetown, on Jul 25, 2018

The Builder's entire staff [removed] approach to designing [removed] building our home was very professional, friendly, supportive [removed] dedicated to quality. It was obvious that [removed]'s 30 years of homebuilding experience translated to a great home at a great price.

5.0
Verified Homeowner
Georgetown, on Apr 26, 2018

[removed] [removed] [removed]’s responsiveness [removed] attention to detail. They made the experience fun [removed] stress-free.

4.8
Verified Homeowner
Georgetown, on Apr 05, 2018

It was easy! Our sales agent, [removed], stayed on top of everything [removed] communicated with us quickly.

4.8
Verified Homeowner
Georgetown, on Apr 04, 2018

[removed] in sales, [removed] [removed], construction manager have bent over backwards to please. Very much appreciated!

5.0
Verified Homeowner
Georgetown, on Aug 23, 2017

The home is gorgeous [removed] [removed] stands behind its commitment to quality.

5.0
Verified Homeowner
Georgetown, on Feb 25, 2016

While we bought a spec home, the builder was willing to add more options to make the deal work.

4.4
Verified Homeowner

HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In

Georgetown, on May 30, 2019

Responsiveness

4.9
Verified Homeowner
Georgetown, on Jan 02, 2019

We are due for the 6 month check to repair things that we have come across. This has not been scheduled yet.

5.0
Verified Homeowner
Georgetown, on Oct 30, 2018

[removed] there hasn't been anything "serious" to be fixed. That, by itself, says a lot!! What minor things have needed attention [removed] has handled easily [removed] efficiently.

5.0
Verified Homeowner
Georgetown, on Aug 02, 2018

Very responsive

5.0
Verified Homeowner
Georgetown, on Jul 02, 2018

We are fortunate to have an employee of [removed] living in our subdivision. We see him most days [removed] he is always neighborly. He works hard to display the [removed] brand in a positive light [removed] has bent over backwards to help us with any issue we might have in our new home.

5.0
Verified Homeowner
Georgetown, on Jan 20, 2018

I like the style [removed] layout that the builder uses as well as all of the finishing details. We purchased our home after the it was already completed, [removed] his choices reflect our family's style well. We have been very happy with everything thus far.

5.0
Verified Homeowner
Georgetown, on Dec 29, 2017

They have very responsive customer service.

4.9
Verified Homeowner
Georgetown, on Jul 12, 2016

The entire experience has been seamless [removed] positive. Even when there were problems, the builder [removed] his representatives were professional [removed] efficient in resolving them. In particular, our building supervisor, [removed] has been a real pleasure to work with... he responds quickly [removed] is always available for any questions we may have. The home's beauty [removed] quality have exceeded our expectations. We have purchased 9 other homes in the past 30 years, from New York to California, [removed] this has been our best experience.

5.0
Verified Homeowner
Georgetown, on Mar 24, 2016

The [removed] homes team

5.0
Verified Homeowner
Georgetown, on Dec 05, 2015

After the purchase, [removed] has kept up his promise to make sure any issues were handled promptly

4.1
Verified Homeowner

HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In

Georgetown, on Oct 21, 2019

Friendly and honest follow-up support and question resolution from [removed].

3.9
Verified Homeowner
Georgetown, on Jun 03, 2019

The very quick response for any of my concerns. Admittedly, some were minor [removed] they were right there.

4.4
Verified Homeowner
Georgetown, on Apr 12, 2019

[removed] ability to guide us through the process; the numerous options available to customize the home [removed] the quality of the work

4.9
Verified Homeowner
Georgetown, on Apr 05, 2019

[removed] is committed to doing the right thing [removed] doing things right. The issues we've had with this house are minimal to begin with, but every time we've reached out with a question or issue, it's been attended to immediately. We've had many homes over our lifetime [removed] built some of those. This experience has by FAR been the best ever.

4.8
Verified Homeowner
Georgetown, on Dec 29, 2018

Very easy to work with [removed] attainable when we had questions.

4.8
Verified Homeowner
Georgetown, on Dec 07, 2018

Very thorough on the punchlist prior to final acceptance.

4.2
Verified Homeowner
Georgetown, on May 22, 2018

They are truly committed to excellence [removed] quality.

4.8
Verified Homeowner
Georgetown, on Dec 04, 2016

Quality of construction [removed] customer care.

3.8
Verified Homeowner
Georgetown, on Aug 24, 2016

Personal service

5.0
Verified Homeowner
Georgetown, on Jan 09, 2016

[removed] has gone above [removed] beyond in his attempts to satisfy the customer. The quality of the home is good as well.

4.6
Verified Homeowner
Georgetown, on Dec 07, 2015

Mr. [removed] (builder) has a sincere interest in providing the highest level of quality homes at a reasonable price. His company makes "the home building" process truly amazing [removed] simple.

3.8
Verified Homeowner
Georgetown, on Nov 17, 2015

Quality of inside detail [removed] yard

2.5
Verified Homeowner