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HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Liberty Hill, on Feb 11, 2025
The quality of the house and working with [name removed] the construction manager
Liberty Hill, on Apr 22, 2025
Process was great from start to finish. Compared to the quality of some of the other builders in my neighborhood I feel giddens was the right choice
Liberty Hill, TX, on May 13, 2025
Liked the valued expert input at every stage of the process to guide us along. Enjoyed the ability to customized most features on our list of preferences. Impressed by the speed of the build. Generally content with the outcome of the home. Disliked the many (big and small) QA misses. Disliked the selection process without ability to visualize outcome based on a small sample to chose from and lack of accuracy from selection to documentation. Had to spend an inordinate amount of time to detect errors and callout oversights (example: $20k + in change order credits that were missed, difference in quoted price for metal roof without explanation)
Liberty Hill, on Dec 06, 2024
I have appreciated the quick response to correct anything that [name removed] has shown and is committed to. [name removed] in particular has been on top of any issues (not many) and has had them corrected very quickly.
Liberty Hill, TX, on Feb 03, 2025
[name removed] has been on top of addressing standard issues. We purchased a home from Brohn Homes a few years ago and it took that builder a year to take care of what [name removed] took care of in a week. Appreciated.
Liberty Hill, on Nov 14, 2024
[name removed] and [name removed] were great to work with. This was my first home and first custom build. The process was smooth.
Liberty Hill, TX, on Jan 22, 2025
I loved the availability of [name removed]’s representatives to answer questions we had through the building process.
Liberty Hill, on Jan 27, 2022
Prompt, friendly service by everyone at [name removed].
Liberty Hill, on Feb 28, 2024
[name removed] has been great in communication and assisting us in getting things addressed.
Liberty Hill, TX, on Nov 12, 2024
It was a spec home so we didn’t experience the build process but everyone was extremely helpful during our search and purchase.
Liberty Hill, on Jan 06, 2022
Our [name removed], [name removed], and [name removed] were awful. Everyone was very helpful and great. [name removed] treated us with the worst costumer service I’ve had. From the day she hit our check she was rude until we closed. She might be knowledgeable but she is not friendly or caring. She’ll ruin your business.
Liberty Hill, on Feb 21, 2024
Liked turnaround on assistance, disliked difficulty at times getting assistance
Liberty Hill, TX, on Oct 20, 2024
They very thorough and always available. Most builders don't want you talking to the building manager too much and [name removed] was there every step of the way and always open to meeting at the house to talk about things. Build was great so it was usually ideas and questions that arise once you start building and can actually see everything that you don't see on paper.
Liberty Hill, on Dec 07, 2021
[name removed] represents [name removed] well. Very professional, friendly, courteous, and on top of things.
Liberty Hill, TX, on Sep 23, 2024
I liked the easy communication and smooth process, including the weekly updates. The build is high quality with small items requiring repair. [name removed] was great at proactively addressing issues. For dislike, I wish there had been some flexibility on minor changes, still understanding [name removed] position to not accept changes beyond a certain point.
Liberty Hill, on Nov 05, 2021
Quality is sorely missing. You have cheapened out
Liberty Hill, on Nov 21, 2023
Some of the things we had on our punch list were not done. We had a really good experience with the cabinet people, but the flooring people just went through the motions and we feel like they didn't address our concerns.
Liberty Hill, TX, on Aug 25, 2024
The fit and finish of the home. The people involved including [name removed], [name removed], [name removed] were very easy to work with and did everything they said they would. [name removed] has gone beyond in his after sale support with the house.
Liberty Hill, on Apr 07, 2021
Once I signed the contract, sales rep was immediately harder to get in touch with and much more dismissive of my questions and concerns. Core construction quality is superior but finish out was sub-par. Trim, paint, caulk, grout are poor workmanship and poor quality. Warranty support is poor. If I wanted to deal with subcontractors, trades and vendors myself, I would have GC'ed my own house.
Liberty Hill, TX, on Aug 16, 2024
Overall this was a good experience, this was my first custom build from scratch. [name removed] was great to work with. What I dislike is the small things that have broken. Like oven and microwave not working, those have been resolved. Drawers coming loose off the soft close feature, off and on breaking. But what I really dislike is the irrigation sprinkler issues I keep having. I have wasted so much water it’s insane. I find new leaks weekly. If I had to do it again I would spend more time about placement of septic and propane location.
Liberty Hill, on Dec 18, 2020
The sales manager made good suggestions when we were designing the home. The construction manager was diligent and responded to all our concerns. Overall, we are happy with our home, but we are definitely disappointed in the quality of the cabinetry. The cabinets were installed with no protection during the tile installation resulting in numerous nicks and scrapes which were then covered with touchup pencils. The hinges on the cabinet doors will not stay tightened. Many of the cabinets or the shelving is not cut square and the cut looks like someone chewed it instead of cutting it. The finish is not consistent. There are places that are bare with no finish. The soft closures that we paid extra for do not work properly. These cabinets are not what is expected in a home over half a million dollars. We were disappointed that there were no other options or upgrades to these low quality cabinets that are installed throughout the home.
Liberty Hill, TX, on May 14, 2024
I like the detail work. Our super [name removed] was great to work with. Very pleased with all work done
Liberty Hill, on Nov 12, 2021
Everything has been addressed and easily scheduled. [name removed] has been great to work with on all warranty issues.
Liberty Hill, TX, on Feb 19, 2024
[name removed] and [name removed] were great to work with. They continue to follow up on our move to TX. Great team. Always there to answer any questions we have.
Liberty Hill, on Jul 03, 2020
Stand by their homes, always answer the phone and wanting to help
Liberty Hill, on Oct 08, 2021
Most warranty items were fixed in a timely manner.
Liberty Hill, TX, on Feb 02, 2024
Likes: - The total construction time was very impressive. From the time we went under contract to the time we moved in to the new home was much quicker than we anticipated. - [name removed] did a fantastic job working with us to customize the home to our liking. - [name removed] managed the project super efficiently. He was able to quickly take care of our punch list items to our satisfaction. Possible Improvements: - When customizing the plans it would be helpful if there was a more methodical process that walks buyer through the customization process. While we are completely satisfied with what we got there are a few things that we missed in the process. Like upgrading to solid core doors on the interior.
Liberty Hill, TX, on Jan 30, 2024
We have built several homes with different builders, and even in different states. This is by far the best experience we’ve had. Every project has its hiccups but they were so minimal that we were able to navigate through them without stress or headaches. From the first time we walked into the model home and were greeted by [name removed], who made us feel like family and spent the time to listen and understand exactly what we wanted and needed, to our final walk with [name removed], we never felt rushed or pressured. We were encouraged to visit the home site frequently and to watch the progress. Any questions that we had were addressed quickly and with detail. We never felt brushed off or like we were just another home that you were building. The few items that we’ve found since moving in have also been resolved quickly and with very little disruption to our lives, which is a huge thing with how busy everyone is. All of your trades are exceptionally professional and polite. They wear shoe coverings and treat my home with the utmost respect. During construction both my husband and I were shocked by how clean the house was. Even when trades were there working they kept things tidy and then there was minimal debris left after they were finished. After watching our neighbors house during construction, we applaud you for the respect that you have for your clients and how that translates to the trades you hire! During our build we met with many of your employees, all of them were wonderful to work with! None of them ever rushed us (even in the design process when we had so many decisions to make), they were all happy to be there with us and even engaged with our daughter! It is extremely evident that you’ve built a company based on respect and you stand behind your product! We are so happy we took a wrong turn and ended up here! Thank you! The Weaver Family
Liberty Hill, on Dec 18, 2019
Working with [name removed] to resolve any issues. He is honest and made sure everything was completed.
Liberty Hill, on Sep 22, 2021
I feel all warranty action were acknowledged immediately but not resolved in a timely manner. I some cases months after reported.
Liberty Hill, TX, on Oct 05, 2023
Some of our requests/issues took awhile to address.
Liberty Hill, on Aug 27, 2021
A couple of small issues getting things fixed but [name removed] has been very diligent in getting things taken care of.
Liberty Hill, TX, on Jul 25, 2023
[name removed] is an excellent salesperson and always had the answers to our questions.
Liberty Hill, on Jan 03, 2019
The quality of the build [removed] the service we received exceeded our expectations!
Liberty Hill, TX, on Jul 31, 2022
Overall great process! Appliance back orders could have been managed in a more aimeable way, but we got there.
Liberty Hill, on Jul 15, 2021
[name removed] has been very proficient at handling our warranty items.
Liberty Hill, TX, on Dec 04, 2021
The design meeting was overwhelming. The people at the design studio were very nice but we had no idea there were so many other options that weren't on display. For example, we didn't know we had to ask for soft closing cabinets or a garbage wall.
Liberty Hill, on Apr 18, 2017
Multiple appointments needed to fix individual issues such as flooring.
Liberty Hill, on Jun 12, 2021
At times it is very slow. Why can i not go through you for appliances? Sonetimes i can but not others, should be able to for all.
Liberty Hill, TX, on Nov 02, 2021
The only drawback was beyond the control of Giddens-the rainy weather, but they did their best to make up any lost time.
Liberty Hill, on Feb 17, 2017
It is a lovely home [removed] we love the features that come standard. Stone to the ceiling on the fireplace, stone on the island, double ovens, microwave drawer,etc. Also their preferred lender [removed] title company make the whole process seamless.
Liberty Hill, on Jun 09, 2020
Our construction manager, [name removed], has been very responsive to all our warranty service/customer care requests. All issues have been addressed immediately.
Liberty Hill, TX, on Jul 18, 2021
Lack of transparency about the project timeline start to finish. We should be given the entire project plan for the 9-10 months up front not weekly email updates. This would have prevented many emails and questions that we had along the way. The poor make ready of the house for closing. A month after being in the house we are still cleaning dried paint drops on the floor and grout on surface tiles. There was a feeling of pressure to close by a certain date even when things weren’t 100%. This resulted in a longer warranty request list and many continued appointments with vendors that are still not complete a month later.
Liberty Hill, TX, on Jul 12, 2021
Continuous warranty delay on repairs after sell of home. A few vendors performing average workmanship.
Liberty Hill, on Jan 18, 2020
Haven’t had to use it much but everyone has come out promptly to fix issues
Liberty Hill, TX, on Jul 12, 2021
We were very pleased with our Superintendent, [name removed]. He has been organized, responsive, and true to his word. We felt lucky to have him assigned to our home, and highly recommend him. The reason for the 7 score is because we are still experiencing significant drainage issues on our property that causes mulch and dirt to wash out after it rains. We are also left with mud in our driveway and rocks strewn across our driveway and lawn after it rains. We need a drain to truly address the issue. We also thought our cabinets and carpet pad were subpar for the price and quality of the home. We are also still waiting on delivery of our 3 ceiling fans. Overall, we are pleased with our home and we accredit that all to [name removed].
HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Liberty Hill, TX, on May 13, 2025
Liked the valued expert input at every stage of the process to guide us along. Enjoyed the ability to customized most features on our list of preferences. Impressed by the speed of the build. Generally content with the outcome of the home. Disliked the many (big and small) QA misses. Disliked the selection process without ability to visualize outcome based on a small sample to chose from and lack of accuracy from selection to documentation. Had to spend an inordinate amount of time to detect errors and callout oversights (example: $20k + in change order credits that were missed, difference in quoted price for metal roof without explanation)
Liberty Hill, TX, on Feb 03, 2025
[name removed] has been on top of addressing standard issues. We purchased a home from Brohn Homes a few years ago and it took that builder a year to take care of what [name removed] took care of in a week. Appreciated.
Liberty Hill, TX, on Jan 22, 2025
I loved the availability of [name removed]’s representatives to answer questions we had through the building process.
Liberty Hill, TX, on Nov 12, 2024
It was a spec home so we didn’t experience the build process but everyone was extremely helpful during our search and purchase.
Liberty Hill, TX, on Oct 20, 2024
They very thorough and always available. Most builders don't want you talking to the building manager too much and [name removed] was there every step of the way and always open to meeting at the house to talk about things. Build was great so it was usually ideas and questions that arise once you start building and can actually see everything that you don't see on paper.
Liberty Hill, TX, on Sep 23, 2024
I liked the easy communication and smooth process, including the weekly updates. The build is high quality with small items requiring repair. [name removed] was great at proactively addressing issues. For dislike, I wish there had been some flexibility on minor changes, still understanding [name removed] position to not accept changes beyond a certain point.
Liberty Hill, TX, on Aug 25, 2024
The fit and finish of the home. The people involved including [name removed], [name removed], [name removed] were very easy to work with and did everything they said they would. [name removed] has gone beyond in his after sale support with the house.
Liberty Hill, TX, on Aug 16, 2024
Overall this was a good experience, this was my first custom build from scratch. [name removed] was great to work with. What I dislike is the small things that have broken. Like oven and microwave not working, those have been resolved. Drawers coming loose off the soft close feature, off and on breaking. But what I really dislike is the irrigation sprinkler issues I keep having. I have wasted so much water it’s insane. I find new leaks weekly. If I had to do it again I would spend more time about placement of septic and propane location.
Liberty Hill, TX, on May 14, 2024
I like the detail work. Our super [name removed] was great to work with. Very pleased with all work done
Liberty Hill, TX, on Feb 19, 2024
[name removed] and [name removed] were great to work with. They continue to follow up on our move to TX. Great team. Always there to answer any questions we have.
Liberty Hill, TX, on Feb 02, 2024
Likes: - The total construction time was very impressive. From the time we went under contract to the time we moved in to the new home was much quicker than we anticipated. - [name removed] did a fantastic job working with us to customize the home to our liking. - [name removed] managed the project super efficiently. He was able to quickly take care of our punch list items to our satisfaction. Possible Improvements: - When customizing the plans it would be helpful if there was a more methodical process that walks buyer through the customization process. While we are completely satisfied with what we got there are a few things that we missed in the process. Like upgrading to solid core doors on the interior.
Liberty Hill, TX, on Jan 30, 2024
We have built several homes with different builders, and even in different states. This is by far the best experience we’ve had. Every project has its hiccups but they were so minimal that we were able to navigate through them without stress or headaches. From the first time we walked into the model home and were greeted by [name removed], who made us feel like family and spent the time to listen and understand exactly what we wanted and needed, to our final walk with [name removed], we never felt rushed or pressured. We were encouraged to visit the home site frequently and to watch the progress. Any questions that we had were addressed quickly and with detail. We never felt brushed off or like we were just another home that you were building. The few items that we’ve found since moving in have also been resolved quickly and with very little disruption to our lives, which is a huge thing with how busy everyone is. All of your trades are exceptionally professional and polite. They wear shoe coverings and treat my home with the utmost respect. During construction both my husband and I were shocked by how clean the house was. Even when trades were there working they kept things tidy and then there was minimal debris left after they were finished. After watching our neighbors house during construction, we applaud you for the respect that you have for your clients and how that translates to the trades you hire! During our build we met with many of your employees, all of them were wonderful to work with! None of them ever rushed us (even in the design process when we had so many decisions to make), they were all happy to be there with us and even engaged with our daughter! It is extremely evident that you’ve built a company based on respect and you stand behind your product! We are so happy we took a wrong turn and ended up here! Thank you! The Weaver Family
Liberty Hill, TX, on Oct 05, 2023
Some of our requests/issues took awhile to address.
Liberty Hill, TX, on Jul 25, 2023
[name removed] is an excellent salesperson and always had the answers to our questions.
Liberty Hill, TX, on Jul 31, 2022
Overall great process! Appliance back orders could have been managed in a more aimeable way, but we got there.
Liberty Hill, TX, on Dec 04, 2021
The design meeting was overwhelming. The people at the design studio were very nice but we had no idea there were so many other options that weren't on display. For example, we didn't know we had to ask for soft closing cabinets or a garbage wall.
Liberty Hill, TX, on Nov 02, 2021
The only drawback was beyond the control of Giddens-the rainy weather, but they did their best to make up any lost time.
Liberty Hill, TX, on Jul 18, 2021
Lack of transparency about the project timeline start to finish. We should be given the entire project plan for the 9-10 months up front not weekly email updates. This would have prevented many emails and questions that we had along the way. The poor make ready of the house for closing. A month after being in the house we are still cleaning dried paint drops on the floor and grout on surface tiles. There was a feeling of pressure to close by a certain date even when things weren’t 100%. This resulted in a longer warranty request list and many continued appointments with vendors that are still not complete a month later.
Liberty Hill, TX, on Jul 12, 2021
Continuous warranty delay on repairs after sell of home. A few vendors performing average workmanship.
Liberty Hill, TX, on Jul 12, 2021
We were very pleased with our Superintendent, [name removed]. He has been organized, responsive, and true to his word. We felt lucky to have him assigned to our home, and highly recommend him. The reason for the 7 score is because we are still experiencing significant drainage issues on our property that causes mulch and dirt to wash out after it rains. We are also left with mud in our driveway and rocks strewn across our driveway and lawn after it rains. We need a drain to truly address the issue. We also thought our cabinets and carpet pad were subpar for the price and quality of the home. We are also still waiting on delivery of our 3 ceiling fans. Overall, we are pleased with our home and we accredit that all to [name removed].
HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Liberty Hill, on Feb 11, 2025
The quality of the house and working with [name removed] the construction manager
Liberty Hill, on Dec 06, 2024
I have appreciated the quick response to correct anything that [name removed] has shown and is committed to. [name removed] in particular has been on top of any issues (not many) and has had them corrected very quickly.
Liberty Hill, on Nov 14, 2024
[name removed] and [name removed] were great to work with. This was my first home and first custom build. The process was smooth.
Liberty Hill, on Feb 28, 2024
[name removed] has been great in communication and assisting us in getting things addressed.
Liberty Hill, on Feb 21, 2024
Liked turnaround on assistance, disliked difficulty at times getting assistance
Liberty Hill, on Nov 21, 2023
Some of the things we had on our punch list were not done. We had a really good experience with the cabinet people, but the flooring people just went through the motions and we feel like they didn't address our concerns.
Liberty Hill, on Nov 12, 2021
Everything has been addressed and easily scheduled. [name removed] has been great to work with on all warranty issues.
Liberty Hill, on Oct 08, 2021
Most warranty items were fixed in a timely manner.
Liberty Hill, on Sep 22, 2021
I feel all warranty action were acknowledged immediately but not resolved in a timely manner. I some cases months after reported.
Liberty Hill, on Aug 27, 2021
A couple of small issues getting things fixed but [name removed] has been very diligent in getting things taken care of.
Liberty Hill, on Jul 15, 2021
[name removed] has been very proficient at handling our warranty items.
Liberty Hill, on Jun 12, 2021
At times it is very slow. Why can i not go through you for appliances? Sonetimes i can but not others, should be able to for all.
Liberty Hill, on Jun 09, 2020
Our construction manager, [name removed], has been very responsive to all our warranty service/customer care requests. All issues have been addressed immediately.
HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Liberty Hill, on Apr 22, 2025
Process was great from start to finish. Compared to the quality of some of the other builders in my neighborhood I feel giddens was the right choice
Liberty Hill, on Jan 27, 2022
Prompt, friendly service by everyone at [name removed].
Liberty Hill, on Jan 06, 2022
Our [name removed], [name removed], and [name removed] were awful. Everyone was very helpful and great. [name removed] treated us with the worst costumer service I’ve had. From the day she hit our check she was rude until we closed. She might be knowledgeable but she is not friendly or caring. She’ll ruin your business.
Liberty Hill, on Dec 07, 2021
[name removed] represents [name removed] well. Very professional, friendly, courteous, and on top of things.
Liberty Hill, on Nov 05, 2021
Quality is sorely missing. You have cheapened out
Liberty Hill, on Apr 07, 2021
Once I signed the contract, sales rep was immediately harder to get in touch with and much more dismissive of my questions and concerns. Core construction quality is superior but finish out was sub-par. Trim, paint, caulk, grout are poor workmanship and poor quality. Warranty support is poor. If I wanted to deal with subcontractors, trades and vendors myself, I would have GC'ed my own house.
Liberty Hill, on Dec 18, 2020
The sales manager made good suggestions when we were designing the home. The construction manager was diligent and responded to all our concerns. Overall, we are happy with our home, but we are definitely disappointed in the quality of the cabinetry. The cabinets were installed with no protection during the tile installation resulting in numerous nicks and scrapes which were then covered with touchup pencils. The hinges on the cabinet doors will not stay tightened. Many of the cabinets or the shelving is not cut square and the cut looks like someone chewed it instead of cutting it. The finish is not consistent. There are places that are bare with no finish. The soft closures that we paid extra for do not work properly. These cabinets are not what is expected in a home over half a million dollars. We were disappointed that there were no other options or upgrades to these low quality cabinets that are installed throughout the home.
Liberty Hill, on Jul 03, 2020
Stand by their homes, always answer the phone and wanting to help
Liberty Hill, on Dec 18, 2019
Working with [name removed] to resolve any issues. He is honest and made sure everything was completed.
Liberty Hill, on Jan 03, 2019
The quality of the build [removed] the service we received exceeded our expectations!
Liberty Hill, on Apr 18, 2017
Multiple appointments needed to fix individual issues such as flooring.
Liberty Hill, on Feb 17, 2017
It is a lovely home [removed] we love the features that come standard. Stone to the ceiling on the fireplace, stone on the island, double ovens, microwave drawer,etc. Also their preferred lender [removed] title company make the whole process seamless.