Top Homebuilder Ratings & Reviews

Giddens Homes

Clearwater Ranch

21 Homeowner Reviews Completed May 2018 - Nov 19

Overall Satisfaction

4.3
Customers' overall satisfaction
4.5
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Overall Satisfaction

4.3

Purchase Experience

4.7

Home Personalization Experience

4.5

Lender Experience

4.8

Construction Experience

4.5

Customer Care Experience

4.8

Home Readiness

4.2

Installation & Workmanship

4.4

Community Profile

Giddens Homes is the leader when it comes to building your dream home on your lot. We specialize in building estate homes in the northwest suburbs of Austin. Owner and President, James Giddens has been building in this area since 1982.

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HOME OWNERS' VERBATIM COMMENTS - All

Liberty Hill, on Oct 31, 2019

While, I think the house design is beautiful and Mr. [removed] and Sale's staff where great, there were a lot of issues with the home upon move in. I have submitted service requests without follow-up. I currently do not have a functioning AC unit - the house does not heat - we are entering winter. I paid for upgraded cabinets, but there are issues issues with them. I cannot get anyone to correct them. There are a couple of issues with the upgrading flooring. I have a non-functioning flood light in the back and there are a number other cosmetic issues. If not for all this and the non-responsiveness to our service request, I would highly recommend the builder.

3.6
Verified Homeowner
Liberty Hill, on Oct 22, 2019

No issues that required use of warranty except some issues with the sprinklers, and those were resolved. Been good experience so far.

5.0
Verified Homeowner
Liberty Hill, on Oct 01, 2019

[removed] was great to begin with. Very likable and very professional. The closing was very smooth and meeting with a member of the [removed] family was nice.

4.9
Verified Homeowner
Liberty Hill, on Jul 06, 2019

The home was delivered in the timeline promised. The quality was excellent. No surprises through the process [removed] was given weekly updates, as promised.

5.0
Verified Homeowner
Liberty Hill, on Jul 01, 2019

[removed] was great to work with!

4.3
Verified Homeowner
Liberty Hill, on Jan 30, 2019

Available options [removed] builder flexibility with design.

4.7
Verified Homeowner
Liberty Hill, on Jan 03, 2019

The quality of the build [removed] the service we received exceeded our expectations!

4.2
Verified Homeowner
Liberty Hill, on Oct 31, 2018

[removed] was very easy to work with [removed] [removed] was friendly [removed] acommodating! The loan process was easy [removed] the closing was fast [removed] easy

4.6
Verified Homeowner
Liberty Hill, on Jul 26, 2018

Great service [removed] quick response when we needed it! [removed] often stops by to check on everything to be sure we are happy [removed] that there are no problems.

5.0
Verified Homeowner
Liberty Hill, on May 08, 2018

Customer service is a joke, at best. I have not had a single issue corrected, that I have brought up.

0.8
Verified Homeowner
Liberty Hill, on Apr 04, 2018

The purchasing process [removed] contract signing was easy [removed] fast.

4.9
Verified Homeowner
Liberty Hill, on Apr 27, 2017

quality

3.7
Verified Homeowner
Liberty Hill, on Apr 18, 2017

Multiple appointments needed to fix individual issues such as flooring.

3.6
Verified Homeowner
Liberty Hill, on Feb 17, 2017

It is a lovely home [removed] we love the features that come standard. Stone to the ceiling on the fireplace, stone on the island, double ovens, microwave drawer,etc. Also their preferred lender [removed] title company make the whole process seamless.

4.7
Verified Homeowner
Liberty Hill, on Dec 08, 2016

Affordable

5.0
Verified Homeowner
Liberty Hill, on Sep 26, 2016

Beautiful home with very few, minor issues, [removed] when issues occur they are resolved quickly.

5.0
Verified Homeowner
Liberty Hill, on Aug 30, 2016

Quality [removed] any problem or question has been taken care of within a day. I would definitely use [removed] again.

5.0
Verified Homeowner
Liberty Hill, on Jul 18, 2016

[removed] builds with the family in mind, several floor plans to meet all members of the families needs.

4.5
Verified Homeowner
Liberty Hill, on Jul 12, 2016

The home builder is working to repair items that were done incorrectly during construction but it has been more than 3 weeks since closing [removed] we are still waiting for some repairs. The landscaping has been the most frustrating [removed] has poor service quality.

4.1
Verified Homeowner
Liberty Hill, on Jun 09, 2016

I love the area [removed] the floor plan.

4.4
Verified Homeowner
Liberty Hill, on Jun 02, 2016

Still waiting to resolve driveway issue

3.8
Verified Homeowner
Liberty Hill, on Apr 27, 2016

They were always there to answer my questions. Very respectful [removed] professional. This was our first home we have built [removed] I would definitely use [removed] again if I needed a Home Builder. [removed] [removed] [removed] were ABSOLUTELY AMAZING to work with.

5.0
Verified Homeowner
Liberty Hill, on Apr 27, 2016

QUALITY OF HOME

5.0
Verified Homeowner
Liberty Hill, on Apr 26, 2016

The house is beautiful, though there were some issues that have still not been corrected, nor even scheduled. Some being fundamental, such as drainage, some being minor yet impactful, such as closing up holes in the drywall.

4.7
Verified Homeowner
Liberty Hill, on Feb 25, 2016

Staff. There are things have effected the quality of the build of our home however the builder has a great staff [removed] [removed] is one of the best Construction Managers out there. He is working with us to get issues resolved. [removed] has been a great company to purchase from even with the issues we have.

4.7
Verified Homeowner
Liberty Hill, on Feb 17, 2016

The experience with [removed] as well as the quality of build.

5.0
Verified Homeowner
Liberty Hill, on Jan 27, 2016

I liked the open floor plans [removed] overall design of the home [removed] I know that [removed] will make sure things will be to my liking

3.5
Verified Homeowner
Liberty Hill, on Dec 27, 2015

Good value. Great superintendent. Love working with a local builder who is involved [removed] responsive vs a big regional builder..

4.4
Verified Homeowner
Liberty Hill, on Dec 08, 2015

Dedication to customer satisfaction.

5.0
Verified Homeowner
Liberty Hill, on Dec 04, 2015

[removed] was amazing to work with. As a Realtor I look for builders who update me [removed] my clients [removed] since I was the client this time I can say she did an amazing job!

5.0
Verified Homeowner
Liberty Hill, on Nov 28, 2015

[removed] kept us informed of the status of our home build [removed] was timely in meeting deadlines.

5.0
Verified Homeowner
Liberty Hill, on Nov 17, 2015

The [removed] team has been very responsive [removed] makes every effort to keep us happy with our purchase. I believe the quality of the home coupled with the efforts of the team made it very easy for us to recommend [removed] to our in laws who recently signed a contract with [removed]

4.3
Verified Homeowner
Liberty Hill, on Nov 15, 2015

We appreciated the quality of our home [removed] the service provided by the sales rep. [removed] [removed] contractor [removed] who made sure we were informed throughout the building process [removed] made sure everything was working [removed] done correctly!??

4.6
Verified Homeowner
Liberty Hill, on Nov 08, 2015

It is obvious the home was not built by skilled craftsman nor anyone who takes much pride in their work. At first glance it is a nice home because it is brand new but once you experience the details of the home you begin to realize how the homes seem to be thrown together. The sub contractors don't apparently don't work together or with any concern for the others. For example, the cabinets are installed [removed] the painters lack the care to mask so overspray is on everything. Then the cabinet guy comes out three times to fix something & I send him home because he just does not have the ability to fix the problem. The overall rating comes from the the fact that it is an expensive home they are built quickly & cheaply. I fear the repairs & replacements that will be needed 5 & 10 years from now. I grew up in a true custom built home that 35 years later still stands with impeccable craftsmanship; outstanding masonry, extraordinary woodwork & quality components.

3.5
Verified Homeowner
Liberty Hill, on Nov 07, 2015

quality of home

5.0
Verified Homeowner
Liberty Hill, on Oct 31, 2015

Great home for a very reasonable cost with very helpful employees.

5.0
Verified Homeowner
Liberty Hill, on Oct 31, 2015

Home builder has been easy to work with, [removed] has met all commitments to me thus far.

4.6
Verified Homeowner

HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In

Liberty Hill, on Oct 31, 2019

While, I think the house design is beautiful and Mr. [removed] and Sale's staff where great, there were a lot of issues with the home upon move in. I have submitted service requests without follow-up. I currently do not have a functioning AC unit - the house does not heat - we are entering winter. I paid for upgraded cabinets, but there are issues issues with them. I cannot get anyone to correct them. There are a couple of issues with the upgrading flooring. I have a non-functioning flood light in the back and there are a number other cosmetic issues. If not for all this and the non-responsiveness to our service request, I would highly recommend the builder.

3.6
Verified Homeowner
Liberty Hill, on Oct 01, 2019

[removed] was great to begin with. Very likable and very professional. The closing was very smooth and meeting with a member of the [removed] family was nice.

4.9
Verified Homeowner
Liberty Hill, on Jul 06, 2019

The home was delivered in the timeline promised. The quality was excellent. No surprises through the process [removed] was given weekly updates, as promised.

5.0
Verified Homeowner
Liberty Hill, on Jan 30, 2019

Available options [removed] builder flexibility with design.

4.7
Verified Homeowner
Liberty Hill, on Oct 31, 2018

[removed] was very easy to work with [removed] [removed] was friendly [removed] acommodating! The loan process was easy [removed] the closing was fast [removed] easy

4.6
Verified Homeowner
Liberty Hill, on Apr 04, 2018

The purchasing process [removed] contract signing was easy [removed] fast.

4.9
Verified Homeowner
Liberty Hill, on Jul 18, 2016

[removed] builds with the family in mind, several floor plans to meet all members of the families needs.

4.5
Verified Homeowner
Liberty Hill, on Jul 12, 2016

The home builder is working to repair items that were done incorrectly during construction but it has been more than 3 weeks since closing [removed] we are still waiting for some repairs. The landscaping has been the most frustrating [removed] has poor service quality.

4.1
Verified Homeowner
Liberty Hill, on Jun 09, 2016

I love the area [removed] the floor plan.

4.4
Verified Homeowner
Liberty Hill, on Apr 27, 2016

They were always there to answer my questions. Very respectful [removed] professional. This was our first home we have built [removed] I would definitely use [removed] again if I needed a Home Builder. [removed] [removed] [removed] were ABSOLUTELY AMAZING to work with.

5.0
Verified Homeowner
Liberty Hill, on Apr 26, 2016

The house is beautiful, though there were some issues that have still not been corrected, nor even scheduled. Some being fundamental, such as drainage, some being minor yet impactful, such as closing up holes in the drywall.

4.7
Verified Homeowner
Liberty Hill, on Feb 25, 2016

Staff. There are things have effected the quality of the build of our home however the builder has a great staff [removed] [removed] is one of the best Construction Managers out there. He is working with us to get issues resolved. [removed] has been a great company to purchase from even with the issues we have.

4.7
Verified Homeowner
Liberty Hill, on Dec 04, 2015

[removed] was amazing to work with. As a Realtor I look for builders who update me [removed] my clients [removed] since I was the client this time I can say she did an amazing job!

5.0
Verified Homeowner
Liberty Hill, on Nov 17, 2015

The [removed] team has been very responsive [removed] makes every effort to keep us happy with our purchase. I believe the quality of the home coupled with the efforts of the team made it very easy for us to recommend [removed] to our in laws who recently signed a contract with [removed]

4.3
Verified Homeowner
Liberty Hill, on Nov 07, 2015

quality of home

5.0
Verified Homeowner
Liberty Hill, on Oct 31, 2015

Great home for a very reasonable cost with very helpful employees.

5.0
Verified Homeowner

HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In

Liberty Hill, on Oct 22, 2019

No issues that required use of warranty except some issues with the sprinklers, and those were resolved. Been good experience so far.

5.0
Verified Homeowner
Liberty Hill, on Jul 26, 2018

Great service [removed] quick response when we needed it! [removed] often stops by to check on everything to be sure we are happy [removed] that there are no problems.

5.0
Verified Homeowner
Liberty Hill, on May 08, 2018

Customer service is a joke, at best. I have not had a single issue corrected, that I have brought up.

0.8
Verified Homeowner
Liberty Hill, on Dec 08, 2016

Affordable

5.0
Verified Homeowner
Liberty Hill, on Sep 26, 2016

Beautiful home with very few, minor issues, [removed] when issues occur they are resolved quickly.

5.0
Verified Homeowner
Liberty Hill, on Aug 30, 2016

Quality [removed] any problem or question has been taken care of within a day. I would definitely use [removed] again.

5.0
Verified Homeowner
Liberty Hill, on Feb 17, 2016

The experience with [removed] as well as the quality of build.

5.0
Verified Homeowner
Liberty Hill, on Jan 27, 2016

I liked the open floor plans [removed] overall design of the home [removed] I know that [removed] will make sure things will be to my liking

3.5
Verified Homeowner
Liberty Hill, on Dec 08, 2015

Dedication to customer satisfaction.

5.0
Verified Homeowner
Liberty Hill, on Nov 28, 2015

[removed] kept us informed of the status of our home build [removed] was timely in meeting deadlines.

5.0
Verified Homeowner

HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In

Liberty Hill, on Jul 01, 2019

[removed] was great to work with!

4.3
Verified Homeowner
Liberty Hill, on Jan 03, 2019

The quality of the build [removed] the service we received exceeded our expectations!

4.2
Verified Homeowner
Liberty Hill, on Apr 27, 2017

quality

3.7
Verified Homeowner
Liberty Hill, on Apr 18, 2017

Multiple appointments needed to fix individual issues such as flooring.

3.6
Verified Homeowner
Liberty Hill, on Feb 17, 2017

It is a lovely home [removed] we love the features that come standard. Stone to the ceiling on the fireplace, stone on the island, double ovens, microwave drawer,etc. Also their preferred lender [removed] title company make the whole process seamless.

4.7
Verified Homeowner
Liberty Hill, on Jun 02, 2016

Still waiting to resolve driveway issue

3.8
Verified Homeowner
Liberty Hill, on Apr 27, 2016

QUALITY OF HOME

5.0
Verified Homeowner
Liberty Hill, on Dec 27, 2015

Good value. Great superintendent. Love working with a local builder who is involved [removed] responsive vs a big regional builder..

4.4
Verified Homeowner
Liberty Hill, on Nov 15, 2015

We appreciated the quality of our home [removed] the service provided by the sales rep. [removed] [removed] contractor [removed] who made sure we were informed throughout the building process [removed] made sure everything was working [removed] done correctly!??

4.6
Verified Homeowner
Liberty Hill, on Nov 08, 2015

It is obvious the home was not built by skilled craftsman nor anyone who takes much pride in their work. At first glance it is a nice home because it is brand new but once you experience the details of the home you begin to realize how the homes seem to be thrown together. The sub contractors don't apparently don't work together or with any concern for the others. For example, the cabinets are installed [removed] the painters lack the care to mask so overspray is on everything. Then the cabinet guy comes out three times to fix something & I send him home because he just does not have the ability to fix the problem. The overall rating comes from the the fact that it is an expensive home they are built quickly & cheaply. I fear the repairs & replacements that will be needed 5 & 10 years from now. I grew up in a true custom built home that 35 years later still stands with impeccable craftsmanship; outstanding masonry, extraordinary woodwork & quality components.

3.5
Verified Homeowner
Liberty Hill, on Oct 31, 2015

Home builder has been easy to work with, [removed] has met all commitments to me thus far.

4.6
Verified Homeowner