Top Homebuilder Ratings & Reviews

Grand Mesa At Crystal Falls II Reviews

26 Home Owner Reviews Completed Feb 2018 - Aug 19

Community Score Overview

26 Home Owner Reviews

4.8
Rating of home owners' willingness to recommend this builder
4.7
Overall Satisfaction

PERFORMANCE RATINGS

Overall Satisfaction

4.7

Purchase Experience

4.9

Home Personalization Experience

4.8

Lender Experience

4.9

Construction Experience

4.8

Customer Care Experience

4.9

Home Readiness

4.8

Installation & Workmanship

4.7

Community Profile

Giddens Homes is the leader when it comes to building your dream home on your lot. We specialize in building estate homes in the northwest suburbs of Austin. Owner and President, James Giddens has been building in this area since 1982.

Driving Directions
Request More Info

HOME OWNERS' VERBATIM COMMENTS - All

Leander, on Aug 18, 2019

From [removed] our Sales Associate, to [removed] the Builder [removed] Mr. [removed], we were well cared for. Our questions were answered [removed] any problems were taken care of quickly.

4.8
Verified Home Owner
Leander, on Aug 14, 2019

[removed] is amazing [removed] the hardest working / honest get-it-done person we have encountered. He is a solution guy [removed] amazing follow up.

4.5
Verified Home Owner
Leander, on Aug 13, 2019

My superintendents ([removed]) attention to detail, [removed] feedback as we worked through the entire process. It's also a huge plus having the design center so close, [removed] accessible.

4.9
Verified Home Owner
Leander, on Jul 23, 2019

The old saying "We are what we do, repeatedly. Therefore, excellence is not an act, but a habit". Mr. [removed] [removed] his team takes their motto of Luxury, Value & Quality very seriously. The team was marvellous from start to finish. We primarily interacted with [removed] [removed] [removed] [removed] throught the whole process of getting our home built. The whole experience has been a very delightful. Kudos to the whole [removed] team, especially [removed] [removed] [removed]. If we decide to build or invest in another home, we will look to [removed] Homes as our first choice. Thank you team [removed].

5.0
Verified Home Owner
Leander, on Jul 11, 2019

We liked the square footage [removed] distribution of the home as far as the open concept is concern, what we don't like is the quality of the floors, bathroom accessories, tile on the bathrooms which are of poor quality. The workmanship had flaws which we had called the builder to have it addressed [removed] were done, we still having issues with the electric system, bulbs light keep burning up for no reason.

4.7
Verified Home Owner
Leander, on Jul 09, 2019

Personal attention to us.

5.0
Verified Home Owner
Leander, on May 02, 2019

Willingness to partner [removed] support our needs

4.6
Verified Home Owner
Leander, on Apr 08, 2019

Personal interaction.

1.0
Verified Home Owner
Leander, on Mar 23, 2019

responsive

5.0
Verified Home Owner
Leander, on Mar 17, 2019

Responsiveness to resolve my concerns. Care [removed] time taken to investigate my concerns

4.9
Verified Home Owner
Leander, on Feb 24, 2019

The [removed] team (including Mr. [removed]) carrys with them the obligation [removed] passion that your home be everything you want it to be. Since we've moved in, the team stays in contact [removed] is very responsive to our continued needs.

5.0
Verified Home Owner
Leander, on Jan 17, 2019

Quality of the construction. Reliable [removed] attentive customer service when issues arise

4.3
Verified Home Owner
Leander, on Dec 14, 2018

[removed] has been very responsive [removed] is amazing in getting things swtup

4.1
Verified Home Owner
Leander, on Nov 27, 2018

The personal experience from a local builder from the area.

5.0
Verified Home Owner
Leander, on Nov 22, 2018

This was our 3rd new home, [removed] this was the best experience of them all.

5.0
Verified Home Owner
Leander, on Nov 05, 2018

Mr. [removed] personally working with us.

4.4
Verified Home Owner
Leander, on Aug 15, 2018

Working with [removed] was a pleasure. From the Saleman-[removed], Builder - [removed], to the owner - james, Everyone was top notch. I loved that [removed] wasn't only about making the sell. They wanted to make us happy [removed] wanted to make thier house, our home.

4.9
Verified Home Owner
Leander, on May 13, 2018

Everyone we visited within he [removed] team was truly amazing! [removed] in Sales [removed] especially [removed]! [removed] has gone above [removed] beyond to make sure we are satisfied [removed] continues to work with us on small items that need to be addressed! I am so impressed with the [removed] / [removed]’s commitment.

5.0
Verified Home Owner
Leander, on Jul 31, 2017

Have had some quality issues that the builder is not willing to to fix or stand behind

3.5
Verified Home Owner
Leander, on Feb 17, 2017

We have had some issues. Most have been resolved quickly however

4.8
Verified Home Owner
Leander, on Feb 04, 2017

Was an easy process [removed] met timelines

4.7
Verified Home Owner
Leander, on Jan 17, 2017

We love the house [removed] the quick response for follow up service.

4.9
Verified Home Owner
Leander, on Jan 08, 2017

Quality is evident throughout the home. The fixtures [removed] finishes are excellent [removed] we have had very few issues which the builder has been quick to fix.

5.0
Verified Home Owner
Leander, on Dec 27, 2016

[removed] worked hard to make sure we were satisfied.

4.0
Verified Home Owner
Leander, on Sep 30, 2016

Overall I am pleased with the quality of the home. I would say my overall complaint is just a lack of attention to the final details. Like painting the baseboards in WATER vs. OIL. Orleaving grout [removed] paint on wood [removed] tiles (most of which I was able to remove). And then there is the ongoing disappointment with my master bathroom shower which everyone agrees was built wrong but it is too expensive to fix [removed] I will have to spend my own money in the future to fix glass doors that are hung askew [removed] a tile floor that they used DARK brown instead of BEIGE as in the rest of the bathroom.

4.2
Verified Home Owner
Leander, on Sep 23, 2016

We love our home, the quality is exceptional

5.0
Verified Home Owner
Leander, on Aug 18, 2016

We worked well with all people involved in the building of our new home. It was a very positive experience.

5.0
Verified Home Owner
Leander, on Jul 18, 2016

We are happy with the home design [removed] features.

4.4
Verified Home Owner
Leander, on Jun 15, 2016

Just wish I had more choices in terms of lighting [removed] landscaping. Would have helped if I had been in residence, possibly. We lived out of state while it was being built.

4.9
Verified Home Owner
Leander, on Apr 12, 2016

We have a great home [removed] received quality service from [removed] [removed] [removed].

5.0
Verified Home Owner
Leander, on Mar 27, 2016

Quality of home is what was expected.

4.2
Verified Home Owner
Leander, on Mar 16, 2016

Overall I am pleased with our [removed] home. While there have been a number of issues, they have been responsive [removed] always agree with me on the problem rather than trying to avoid fixing something.

4.0
Verified Home Owner
Leander, on Feb 10, 2016

Excellent customer service [removed] response time to reported issues.

4.9
Verified Home Owner
Leander, on Jan 15, 2016

[removed] enough options. Pretty much everything was pre determined or extra cost option.

4.6
Verified Home Owner
Leander, on Dec 05, 2015

Our foreman, [removed], was extremely helpful during the home build. He was prompt to give us feedback when we had concerns. He as quick to make adjustments if any issues, [removed] he was at the house personally ensuring things like our counter tops [removed] sink were not damaged by workers. He was extremely helpful [removed] much appreciated.

4.9
Verified Home Owner
Leander, on Nov 25, 2015

I found the builder [removed] his employees genuinely cared about the home we bought [removed] keeping us in the loop

5.0
Verified Home Owner
Leander, on Nov 25, 2015

Everyone from [removed], to [removed], [removed] [removed] were all excellent to work with. Having the right relationship with your builder makes the process significantly less stressful, [removed] even turns it into an enjoyable one.

4.9
Verified Home Owner
Leander, on Nov 21, 2015

workmanship [removed] follow up to any issues we addresed

4.3
Verified Home Owner
Leander, on Nov 21, 2015

[removed] was great to work with [removed] they addressed any issues quickly.

4.1
Verified Home Owner
Leander, on Nov 04, 2015

The quality of the house. [removed] ensured the quality.

4.8
Verified Home Owner
Leander, on Nov 03, 2015

Changes in building plans were somewhat limited.

4.8
Verified Home Owner
Leander, on Nov 01, 2015

Great home [removed] customer service.

5.0
Verified Home Owner
Leander, on Oct 31, 2015

[removed] always did what they said they would do when they said they would do it. Very professional run company....I have already recommended [removed] to several individuals.

4.6
Verified Home Owner

HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In

Leander, on Aug 13, 2019

My superintendents ([removed]) attention to detail, [removed] feedback as we worked through the entire process. It's also a huge plus having the design center so close, [removed] accessible.

4.9
Verified Home Owner
Leander, on Jul 23, 2019

The old saying "We are what we do, repeatedly. Therefore, excellence is not an act, but a habit". Mr. [removed] [removed] his team takes their motto of Luxury, Value & Quality very seriously. The team was marvellous from start to finish. We primarily interacted with [removed] [removed] [removed] [removed] throught the whole process of getting our home built. The whole experience has been a very delightful. Kudos to the whole [removed] team, especially [removed] [removed] [removed]. If we decide to build or invest in another home, we will look to [removed] Homes as our first choice. Thank you team [removed].

5.0
Verified Home Owner
Leander, on Jul 11, 2019

We liked the square footage [removed] distribution of the home as far as the open concept is concern, what we don't like is the quality of the floors, bathroom accessories, tile on the bathrooms which are of poor quality. The workmanship had flaws which we had called the builder to have it addressed [removed] were done, we still having issues with the electric system, bulbs light keep burning up for no reason.

4.7
Verified Home Owner
Leander, on May 02, 2019

Willingness to partner [removed] support our needs

4.6
Verified Home Owner
Leander, on Nov 27, 2018

The personal experience from a local builder from the area.

5.0
Verified Home Owner
Leander, on Nov 22, 2018

This was our 3rd new home, [removed] this was the best experience of them all.

5.0
Verified Home Owner
Leander, on Nov 05, 2018

Mr. [removed] personally working with us.

4.4
Verified Home Owner
Leander, on Aug 15, 2018

Working with [removed] was a pleasure. From the Saleman-[removed], Builder - [removed], to the owner - james, Everyone was top notch. I loved that [removed] wasn't only about making the sell. They wanted to make us happy [removed] wanted to make thier house, our home.

4.9
Verified Home Owner
Leander, on May 13, 2018

Everyone we visited within he [removed] team was truly amazing! [removed] in Sales [removed] especially [removed]! [removed] has gone above [removed] beyond to make sure we are satisfied [removed] continues to work with us on small items that need to be addressed! I am so impressed with the [removed] / [removed]’s commitment.

5.0
Verified Home Owner
Leander, on Sep 23, 2016

We love our home, the quality is exceptional

5.0
Verified Home Owner
Leander, on Apr 12, 2016

We have a great home [removed] received quality service from [removed] [removed] [removed].

5.0
Verified Home Owner
Leander, on Mar 27, 2016

Quality of home is what was expected.

4.2
Verified Home Owner
Leander, on Nov 25, 2015

I found the builder [removed] his employees genuinely cared about the home we bought [removed] keeping us in the loop

5.0
Verified Home Owner
Leander, on Nov 03, 2015

Changes in building plans were somewhat limited.

4.8
Verified Home Owner

HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In

Leander, on Aug 14, 2019

[removed] is amazing [removed] the hardest working / honest get-it-done person we have encountered. He is a solution guy [removed] amazing follow up.

4.5
Verified Home Owner
Leander, on Jul 09, 2019

Personal attention to us.

5.0
Verified Home Owner
Leander, on Apr 08, 2019

Personal interaction.

1.0
Verified Home Owner
Leander, on Mar 23, 2019

responsive

5.0
Verified Home Owner
Leander, on Feb 24, 2019

The [removed] team (including Mr. [removed]) carrys with them the obligation [removed] passion that your home be everything you want it to be. Since we've moved in, the team stays in contact [removed] is very responsive to our continued needs.

5.0
Verified Home Owner
Leander, on Dec 14, 2018

[removed] has been very responsive [removed] is amazing in getting things swtup

4.1
Verified Home Owner
Leander, on Feb 04, 2017

Was an easy process [removed] met timelines

4.7
Verified Home Owner
Leander, on Jan 08, 2017

Quality is evident throughout the home. The fixtures [removed] finishes are excellent [removed] we have had very few issues which the builder has been quick to fix.

5.0
Verified Home Owner
Leander, on Aug 18, 2016

We worked well with all people involved in the building of our new home. It was a very positive experience.

5.0
Verified Home Owner
Leander, on Jul 18, 2016

We are happy with the home design [removed] features.

4.4
Verified Home Owner
Leander, on Mar 16, 2016

Overall I am pleased with our [removed] home. While there have been a number of issues, they have been responsive [removed] always agree with me on the problem rather than trying to avoid fixing something.

4.0
Verified Home Owner
Leander, on Feb 10, 2016

Excellent customer service [removed] response time to reported issues.

4.9
Verified Home Owner
Leander, on Jan 15, 2016

[removed] enough options. Pretty much everything was pre determined or extra cost option.

4.6
Verified Home Owner
Leander, on Dec 05, 2015

Our foreman, [removed], was extremely helpful during the home build. He was prompt to give us feedback when we had concerns. He as quick to make adjustments if any issues, [removed] he was at the house personally ensuring things like our counter tops [removed] sink were not damaged by workers. He was extremely helpful [removed] much appreciated.

4.9
Verified Home Owner
Leander, on Nov 01, 2015

Great home [removed] customer service.

5.0
Verified Home Owner

HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In

Leander, on Aug 18, 2019

From [removed] our Sales Associate, to [removed] the Builder [removed] Mr. [removed], we were well cared for. Our questions were answered [removed] any problems were taken care of quickly.

4.8
Verified Home Owner
Leander, on Mar 17, 2019

Responsiveness to resolve my concerns. Care [removed] time taken to investigate my concerns

4.9
Verified Home Owner
Leander, on Jan 17, 2019

Quality of the construction. Reliable [removed] attentive customer service when issues arise

4.3
Verified Home Owner
Leander, on Jul 31, 2017

Have had some quality issues that the builder is not willing to to fix or stand behind

3.5
Verified Home Owner
Leander, on Feb 17, 2017

We have had some issues. Most have been resolved quickly however

4.8
Verified Home Owner
Leander, on Jan 17, 2017

We love the house [removed] the quick response for follow up service.

4.9
Verified Home Owner
Leander, on Dec 27, 2016

[removed] worked hard to make sure we were satisfied.

4.0
Verified Home Owner
Leander, on Sep 30, 2016

Overall I am pleased with the quality of the home. I would say my overall complaint is just a lack of attention to the final details. Like painting the baseboards in WATER vs. OIL. Orleaving grout [removed] paint on wood [removed] tiles (most of which I was able to remove). And then there is the ongoing disappointment with my master bathroom shower which everyone agrees was built wrong but it is too expensive to fix [removed] I will have to spend my own money in the future to fix glass doors that are hung askew [removed] a tile floor that they used DARK brown instead of BEIGE as in the rest of the bathroom.

4.2
Verified Home Owner
Leander, on Jun 15, 2016

Just wish I had more choices in terms of lighting [removed] landscaping. Would have helped if I had been in residence, possibly. We lived out of state while it was being built.

4.9
Verified Home Owner
Leander, on Nov 25, 2015

Everyone from [removed], to [removed], [removed] [removed] were all excellent to work with. Having the right relationship with your builder makes the process significantly less stressful, [removed] even turns it into an enjoyable one.

4.9
Verified Home Owner
Leander, on Nov 21, 2015

workmanship [removed] follow up to any issues we addresed

4.3
Verified Home Owner
Leander, on Nov 21, 2015

[removed] was great to work with [removed] they addressed any issues quickly.

4.1
Verified Home Owner
Leander, on Nov 04, 2015

The quality of the house. [removed] ensured the quality.

4.8
Verified Home Owner
Leander, on Oct 31, 2015

[removed] always did what they said they would do when they said they would do it. Very professional run company....I have already recommended [removed] to several individuals.

4.6
Verified Home Owner