Top Homebuilder Ratings & Reviews

Giddens Homes

Riverstone

16 Homeowner Reviews Completed May 2024 - May 2025

Giddens Homes

Overall Satisfaction

4.9
Customers' overall satisfaction
5.0
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Overall Experience

5.0

Purchase Experience

4.9

Home Personalization Experience

4.4

Construction Experience

5.0

Customer Care Experience

5.0

Home Readiness

4.8

Installation & Workmanship

4.8

Community Profile

Giddens Homes logo
Giddens Homes is the leader when it comes to building your dream home on your lot. We specialize in building estate homes in the northwest suburbs of Austin. Owner and President, James Giddens has been building in this area since 1982.

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HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Georgetown, TX, on Jan 10, 2025

What I liked most: I appreciated the seamless purchase experience, especially the professionalism and responsiveness of [name removed], the builder, and [name removed], the sales manager. [name removed] ensured that any questions or concerns I had were addressed promptly and thoroughly, both before and after move-in. Meanwhile, [name removed] made the contract process straightforward and stress-free, demonstrating exceptional knowledge and patience as he guided me through the purchase of this spec home. Their combined efforts made the entire experience enjoyable and hassle-free. What I disliked most: Honestly, there wasn’t much to dislike. Any minor issues I encountered were quickly resolved, thanks to [name removed]’s dedication and [name removed]’s attentiveness.

5.0
Verified Homeowner
Georgetown, on Feb 28, 2025

Beautiful home delivered on time and in perfect condition. Easy process

5.0
Verified Homeowner
Georgetown, on May 19, 2025

Very helpful and friendly people. [name removed], sales associate was a great help showing the available lots and plans. [name removed] construction overall is a high quality and quality. [name removed] is also a detailed oriented contractor who is on call whenever you need.

5.0
Verified Homeowner
Georgetown, TX, on Jan 09, 2025

Everything was smooth. [name removed] was super helpful and sometimes even give us way too much information :-)

5.0
Verified Homeowner
Georgetown, on May 12, 2025

Like - design and layout. Also [name removed] is great to work with. Dislike- too many electrical issues. Also, unknown garage floor concrete issue which still on going.

4.9
Verified Homeowner
Georgetown, TX, on Dec 04, 2024

Love the personalization you can make to floorplan to fit your needs. Quality choices in the design center. [name removed] was very easy to work with and did not feel pressured.

5.0
Verified Homeowner
Georgetown, on Apr 27, 2025

We have thoroughly appreciated the commitment to resolving issues we've brought up since living in the home. Having said that, there are a few items that have brought the experience down. 1. The cabinets in the kitchen were finished poorly and had copious amounts of touch up wax that even those that came in to do a proper paint finish told us that it was done wrong. 2. We had to get a large number of windows replaced. The low quality of the windows is something we have been continuously pointing out throughout our experience. Even when the windows were replaced, they had to send people back out to properly install the trim around the windows again because the first crew left the trim installed obviously wrong. I assume the windows on the high ceilings have no issues as I can't get up there myself. 3. The most egregious issue that currently remains to be fixed is that of our oven flipping the breaker when not in use. We have been back and forth with technicians from both whirlpool and the electricians and no one can come up with an answer. This issue remains to be solved, but I will say [name removed] is sticking with us throughout the whole ordeal and doing a good job of ensuring the quality promised. 4. A week or so ago the soft close rail came off one of the cabinets. It was, fortunately, easy to pop back in, but is another knock on the quality of the cabinets installed. 5. The most recent point of regret is that we noticed the option for a media room in the large unused space upstairs was made available. We constantly inquired about this being an option when we bought and were told it wasn't possible. Overall, the quality of the home is good, but it feels like we bought a guenie pig house in some regards.

4.9
Verified Homeowner
Georgetown, TX, on May 25, 2024

Ease

5.0
Verified Homeowner
Georgetown, on Apr 23, 2025

I felt a little uneasy with the building manager [name removed] at first because he came across as dismissive of our concerns. However, I think we just got off on the wrong foot and he was easy to work with in subsequent interactions. I did not like the delay in the window replacements and the position of the power outlet in the bathroom is not ideal.

4.8
Verified Homeowner
Georgetown, on Mar 31, 2025

Great home selections, great floor plans, quality work. Easy to work with.

5.0
Verified Homeowner
Georgetown, on Sep 30, 2024

Very responsive

5.0
Verified Homeowner

HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Georgetown, TX, on Jan 10, 2025

What I liked most: I appreciated the seamless purchase experience, especially the professionalism and responsiveness of [name removed], the builder, and [name removed], the sales manager. [name removed] ensured that any questions or concerns I had were addressed promptly and thoroughly, both before and after move-in. Meanwhile, [name removed] made the contract process straightforward and stress-free, demonstrating exceptional knowledge and patience as he guided me through the purchase of this spec home. Their combined efforts made the entire experience enjoyable and hassle-free. What I disliked most: Honestly, there wasn’t much to dislike. Any minor issues I encountered were quickly resolved, thanks to [name removed]’s dedication and [name removed]’s attentiveness.

5.0
Verified Homeowner
Georgetown, TX, on Jan 09, 2025

Everything was smooth. [name removed] was super helpful and sometimes even give us way too much information :-)

5.0
Verified Homeowner
Georgetown, TX, on Dec 04, 2024

Love the personalization you can make to floorplan to fit your needs. Quality choices in the design center. [name removed] was very easy to work with and did not feel pressured.

5.0
Verified Homeowner
Georgetown, TX, on May 25, 2024

Ease

5.0
Verified Homeowner

HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Georgetown, on May 19, 2025

Very helpful and friendly people. [name removed], sales associate was a great help showing the available lots and plans. [name removed] construction overall is a high quality and quality. [name removed] is also a detailed oriented contractor who is on call whenever you need.

5.0
Verified Homeowner
Georgetown, on May 12, 2025

Like - design and layout. Also [name removed] is great to work with. Dislike- too many electrical issues. Also, unknown garage floor concrete issue which still on going.

4.9
Verified Homeowner
Georgetown, on Apr 27, 2025

We have thoroughly appreciated the commitment to resolving issues we've brought up since living in the home. Having said that, there are a few items that have brought the experience down. 1. The cabinets in the kitchen were finished poorly and had copious amounts of touch up wax that even those that came in to do a proper paint finish told us that it was done wrong. 2. We had to get a large number of windows replaced. The low quality of the windows is something we have been continuously pointing out throughout our experience. Even when the windows were replaced, they had to send people back out to properly install the trim around the windows again because the first crew left the trim installed obviously wrong. I assume the windows on the high ceilings have no issues as I can't get up there myself. 3. The most egregious issue that currently remains to be fixed is that of our oven flipping the breaker when not in use. We have been back and forth with technicians from both whirlpool and the electricians and no one can come up with an answer. This issue remains to be solved, but I will say [name removed] is sticking with us throughout the whole ordeal and doing a good job of ensuring the quality promised. 4. A week or so ago the soft close rail came off one of the cabinets. It was, fortunately, easy to pop back in, but is another knock on the quality of the cabinets installed. 5. The most recent point of regret is that we noticed the option for a media room in the large unused space upstairs was made available. We constantly inquired about this being an option when we bought and were told it wasn't possible. Overall, the quality of the home is good, but it feels like we bought a guenie pig house in some regards.

4.9
Verified Homeowner
Georgetown, on Apr 23, 2025

I felt a little uneasy with the building manager [name removed] at first because he came across as dismissive of our concerns. However, I think we just got off on the wrong foot and he was easy to work with in subsequent interactions. I did not like the delay in the window replacements and the position of the power outlet in the bathroom is not ideal.

4.8
Verified Homeowner
Georgetown, on Mar 31, 2025

Great home selections, great floor plans, quality work. Easy to work with.

5.0
Verified Homeowner
Georgetown, on Sep 30, 2024

Very responsive

5.0
Verified Homeowner

HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Georgetown, on Feb 28, 2025

Beautiful home delivered on time and in perfect condition. Easy process

5.0
Verified Homeowner