Top Homebuilder Ratings & Reviews

Giddens Homes

Estates At Santa Rita Ranch

9 Homeowner Reviews Completed May 2018 - Nov 19

Overall Satisfaction

4.9
Customers' overall satisfaction
5.0
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Overall Satisfaction

4.9

Purchase Experience

5.0

Home Personalization Experience

5.0

Lender Experience

5.0

Construction Experience

5.0

Customer Care Experience

5.0

Home Readiness

5.0

Installation & Workmanship

4.9

Community Profile

Giddens Homes is the leader when it comes to building your dream home on your lot. We specialize in building estate homes in the northwest suburbs of Austin. Owner and President, James Giddens has been building in this area since 1982.

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HOME OWNERS' VERBATIM COMMENTS - All

Liberty Hill, on Nov 08, 2019

all of it was good from [removed] to [removed]

4.9
Verified Homeowner
Liberty Hill, on Nov 08, 2019

Communication from the entire [removed] was outstanding during every phase of construction.

5.0
Verified Homeowner
Liberty Hill, on Nov 01, 2019

No problems, no issues.

5.0
Verified Homeowner
Liberty Hill, on Oct 24, 2019

[removed] is fast and always responds immediately. He is very helpful and efficient.

5.0
Verified Homeowner
Liberty Hill, on Sep 21, 2019

Dealing with the sales staff, design center experience and most of all dealing with the building super [removed]. Great experience from initial planning to final build !!

5.0
Verified Homeowner
Liberty Hill, on Sep 13, 2019

Every person was professional, friendly and knew what they were doing and what we needed.

5.0
Verified Homeowner
Liberty Hill, on Aug 13, 2019

There are two reasons one is [removed] and the second reason is [removed] both gentlemen helped us through the bumps along the way. [removed] was always available to answer question and if he did not the know the answer to a question he would seek out the answer and provide us with the answer, the response was always timely. Both [removed] and [removed] are team players the are proud of the brand that they work for and take pride in working with the customer and meeting their expectations. [removed] is a busy man, responsibilities in the field keep him on the go, however if we texted him about a question or concern [removed] would reply timely as well. Besides [removed] and [removed] having great enthusiasm, they care and are willing to go the extra mile to work with the home buyer. The other reason we have had a good experience is Mr. [removed] himself and team he has put in place, his willingness to be part of the day to day activities and his commitment to quality. Sure, there are issues and with products selected that for manufacturing or other reasons could not or would not be installed. Mr. [removed] and his team stepped up and made the changes to the customers satisfaction without asking for any additional funds, this one course of action along with prescribed cadence with regards to the duration from start to finish of each custom homes construction cycle puts Mr. [removed] and his organization far above the other want-a-be Home builders. Keep it up, it must be working and working well from our point of view.

5.0
Verified Homeowner
Liberty Hill, on Jul 22, 2019

Finance and XXXXX le company were awesome. Sales guy was great too.

4.8
Verified Homeowner
Liberty Hill, on Jul 04, 2019

Quick and efficient. We broke a contract with another builder whom we lost faith in. We saw this home in February of this year. We had asked if you all would take a contingency on the sell of our home in Colorado. At that time you would not. In May when the other builder failed in his commitment. We saw the 109 [removed] Woods Loop House was still available. My wife and I felt it was meant to be for us to enjoy this home.

5.0
Verified Homeowner

HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In

Liberty Hill, on Nov 08, 2019

all of it was good from [removed] to [removed]

4.9
Verified Homeowner
Liberty Hill, on Nov 08, 2019

Communication from the entire [removed] was outstanding during every phase of construction.

5.0
Verified Homeowner
Liberty Hill, on Sep 21, 2019

Dealing with the sales staff, design center experience and most of all dealing with the building super [removed]. Great experience from initial planning to final build !!

5.0
Verified Homeowner
Liberty Hill, on Sep 13, 2019

Every person was professional, friendly and knew what they were doing and what we needed.

5.0
Verified Homeowner
Liberty Hill, on Aug 13, 2019

There are two reasons one is [removed] and the second reason is [removed] both gentlemen helped us through the bumps along the way. [removed] was always available to answer question and if he did not the know the answer to a question he would seek out the answer and provide us with the answer, the response was always timely. Both [removed] and [removed] are team players the are proud of the brand that they work for and take pride in working with the customer and meeting their expectations. [removed] is a busy man, responsibilities in the field keep him on the go, however if we texted him about a question or concern [removed] would reply timely as well. Besides [removed] and [removed] having great enthusiasm, they care and are willing to go the extra mile to work with the home buyer. The other reason we have had a good experience is Mr. [removed] himself and team he has put in place, his willingness to be part of the day to day activities and his commitment to quality. Sure, there are issues and with products selected that for manufacturing or other reasons could not or would not be installed. Mr. [removed] and his team stepped up and made the changes to the customers satisfaction without asking for any additional funds, this one course of action along with prescribed cadence with regards to the duration from start to finish of each custom homes construction cycle puts Mr. [removed] and his organization far above the other want-a-be Home builders. Keep it up, it must be working and working well from our point of view.

5.0
Verified Homeowner
Liberty Hill, on Jul 22, 2019

Finance and XXXXX le company were awesome. Sales guy was great too.

4.8
Verified Homeowner
Liberty Hill, on Jul 04, 2019

Quick and efficient. We broke a contract with another builder whom we lost faith in. We saw this home in February of this year. We had asked if you all would take a contingency on the sell of our home in Colorado. At that time you would not. In May when the other builder failed in his commitment. We saw the 109 [removed] Woods Loop House was still available. My wife and I felt it was meant to be for us to enjoy this home.

5.0
Verified Homeowner

HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In

Liberty Hill, on Nov 01, 2019

No problems, no issues.

5.0
Verified Homeowner
Liberty Hill, on Oct 24, 2019

[removed] is fast and always responds immediately. He is very helpful and efficient.

5.0
Verified Homeowner

HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In

There are no homeowner comments for this time period yet