Top Homebuilder Ratings & Reviews

Giddens Homes

Estates At Santa Rita Ranch

29 Homeowner Reviews Completed Jul 2019 - Nov 2020

Overall Satisfaction

4.8
Customers' overall satisfaction
5.0
Rating of homeowners' willingness to recommend this builder

Community Profile

Giddens Homes is the leader when it comes to building your dream home on your lot. We specialize in building estate homes in the northwest suburbs of Austin. Owner and President, James Giddens has been building in this area since 1982.

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HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Liberty Hill, on Nov 03, 2020

I greatly appreciated the level of professionalism and the quality of service.

4.9
Verified Homeowner
Liberty Hill, on Oct 30, 2020

warranty service when needed to solve problems

4.5
Verified Homeowner
Liberty Hill, TX, on Sep 09, 2020

Liked our experience with the Superintendent, [name removed]. Super helpful, patient and informative. He goes above and beyond and gave us a real sense of comfort building our home when we were states away. Contract signing was smooth and done professionally. [name removed] is informative and knows his job well. Design center is not allowed near enough time and we are not given enough information going in as to seeing actual choices, felt very rushed to make really important decision. [name removed] staff at design center is very professional and helpful.

4.8
Verified Homeowner
Liberty Hill, TX, on Aug 18, 2020

Extremely responsive, friendly and super easy to deal with. Would highly recommend based upon that experience alone! There are a few issues with repairs and construction errors, but we are slowly working through those and we are hopeful to have them resolved soon.

4.9
Verified Homeowner
Liberty Hill, TX, on Aug 16, 2020

Everything was awesome

5.0
Verified Homeowner
Liberty Hill, TX, on Aug 04, 2020

SuddenLink Cable/Phone /Internet company is worse Customer Service and Hardware/Network EVER experienced . I have used 6 Cable companies in 4 states in the last 30 years. Suddenlink is the WORSE ever. I regret applying for their URELIABLE NON Service

4.8
Verified Homeowner
Liberty Hill, on Jun 03, 2020

I did not need to use it much. When I did use it, the service was quick and professional.

5.0
Verified Homeowner
Liberty Hill, on May 05, 2020

[name removed] on site managers both [name removed] and [name removed] were very supportive and through while keeping activities on schedule. External staff that were involved were great to deal with as well. Design center staff along with Mr. [name removed] provided design input during the selection process.

4.6
Verified Homeowner
Liberty Hill, on May 05, 2020

Love the design. The trim work actually fits together very well compared to some of our other homes.

4.2
Verified Homeowner
Liberty Hill, on Apr 14, 2020

Service is excellent. [name removed] is the best

4.8
Verified Homeowner
Liberty Hill, on Apr 02, 2020

[name removed] of all if you are looking for a response, you should have the correct street name. The address IS 109 [name removed] Woods LOOP, not drive.

5.0
Verified Homeowner
Liberty Hill, TX, on Feb 28, 2020

The professional and personal touch both [name removed] as the model home manager and [name removed] as the supervisor of construction provided through the home building experience. These two professionals were over and above meeting our every expectations as we went through the process. They made us feel like part of the homebuilding team. We greatly appreciate their commitment to the customer and your organization as they reviewed our many request and applied sound professional judgment / responses which kept us happy and ensured your standards were maintained. They both deserve praise and credit for a job well done.

5.0
Verified Homeowner
Liberty Hill, on Feb 19, 2020

I have not needed to make a claim. Customer service with all individuals is always cordial, timely, and complete.

5.0
Verified Homeowner
Liberty Hill, on Jan 14, 2020

All requests so far have been efficiently handled.

5.0
Verified Homeowner
Liberty Hill, on Dec 08, 2019

They respond

4.7
Verified Homeowner
Liberty Hill, on Dec 03, 2019

Straight forward, easy to use. Best of all Giddens Homes Superintendent [name removed] goes over and above to support the buyer during the facilitation of warranty items. Of course [name removed] has his limits as to what he can do, however so far he has supported us.

5.0
Verified Homeowner
Liberty Hill, TX, on Nov 08, 2019

all of it was good from [removed] to [removed]

4.9
Verified Homeowner
Liberty Hill, TX, on Nov 08, 2019

Communication from the entire [removed] was outstanding during every phase of construction.

5.0
Verified Homeowner
Liberty Hill, on Nov 01, 2019

No problems, no issues.

5.0
Verified Homeowner
Liberty Hill, on Oct 24, 2019

[removed] is fast and always responds immediately. He is very helpful and efficient.

5.0
Verified Homeowner
Liberty Hill, TX, on Sep 21, 2019

Dealing with the sales staff, design center experience and most of all dealing with the building super [removed]. Great experience from initial planning to final build !!

5.0
Verified Homeowner
Liberty Hill, TX, on Sep 13, 2019

Every person was professional, friendly and knew what they were doing and what we needed.

5.0
Verified Homeowner
Liberty Hill, TX, on Aug 13, 2019

There are two reasons one is [removed] and the second reason is [removed] both gentlemen helped us through the bumps along the way. [removed] was always available to answer question and if he did not the know the answer to a question he would seek out the answer and provide us with the answer, the response was always timely. Both [removed] and [removed] are team players the are proud of the brand that they work for and take pride in working with the customer and meeting their expectations. [removed] is a busy man, responsibilities in the field keep him on the go, however if we texted him about a question or concern [removed] would reply timely as well. Besides [removed] and [removed] having great enthusiasm, they care and are willing to go the extra mile to work with the home buyer. The other reason we have had a good experience is Mr. [removed] himself and team he has put in place, his willingness to be part of the day to day activities and his commitment to quality. Sure, there are issues and with products selected that for manufacturing or other reasons could not or would not be installed. Mr. [removed] and his team stepped up and made the changes to the customers satisfaction without asking for any additional funds, this one course of action along with prescribed cadence with regards to the duration from start to finish of each custom homes construction cycle puts Mr. [removed] and his organization far above the other want-a-be Home builders. Keep it up, it must be working and working well from our point of view.

5.0
Verified Homeowner
Liberty Hill, TX, on Jul 22, 2019

Finance and title company were awesome. Sales guy was great too.

4.8
Verified Homeowner
Liberty Hill, TX, on Jul 04, 2019

Quick and efficient. We broke a contract with another builder whom we lost faith in. We saw this home in February of this year. We had asked if you all would take a contingency on the sell of our home in Colorado. At that time you would not. In May when the other builder failed in his commitment. We saw the 109 [removed] Woods Loop House was still available. My wife and I felt it was meant to be for us to enjoy this home.

5.0
Verified Homeowner

HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Liberty Hill, TX, on Sep 09, 2020

Liked our experience with the Superintendent, [name removed]. Super helpful, patient and informative. He goes above and beyond and gave us a real sense of comfort building our home when we were states away. Contract signing was smooth and done professionally. [name removed] is informative and knows his job well. Design center is not allowed near enough time and we are not given enough information going in as to seeing actual choices, felt very rushed to make really important decision. [name removed] staff at design center is very professional and helpful.

4.8
Verified Homeowner
Liberty Hill, TX, on Aug 18, 2020

Extremely responsive, friendly and super easy to deal with. Would highly recommend based upon that experience alone! There are a few issues with repairs and construction errors, but we are slowly working through those and we are hopeful to have them resolved soon.

4.9
Verified Homeowner
Liberty Hill, TX, on Aug 16, 2020

Everything was awesome

5.0
Verified Homeowner
Liberty Hill, TX, on Aug 04, 2020

SuddenLink Cable/Phone /Internet company is worse Customer Service and Hardware/Network EVER experienced . I have used 6 Cable companies in 4 states in the last 30 years. Suddenlink is the WORSE ever. I regret applying for their URELIABLE NON Service

4.8
Verified Homeowner
Liberty Hill, TX, on Feb 28, 2020

The professional and personal touch both [name removed] as the model home manager and [name removed] as the supervisor of construction provided through the home building experience. These two professionals were over and above meeting our every expectations as we went through the process. They made us feel like part of the homebuilding team. We greatly appreciate their commitment to the customer and your organization as they reviewed our many request and applied sound professional judgment / responses which kept us happy and ensured your standards were maintained. They both deserve praise and credit for a job well done.

5.0
Verified Homeowner
Liberty Hill, TX, on Nov 08, 2019

all of it was good from [removed] to [removed]

4.9
Verified Homeowner
Liberty Hill, TX, on Nov 08, 2019

Communication from the entire [removed] was outstanding during every phase of construction.

5.0
Verified Homeowner
Liberty Hill, TX, on Sep 21, 2019

Dealing with the sales staff, design center experience and most of all dealing with the building super [removed]. Great experience from initial planning to final build !!

5.0
Verified Homeowner
Liberty Hill, TX, on Sep 13, 2019

Every person was professional, friendly and knew what they were doing and what we needed.

5.0
Verified Homeowner
Liberty Hill, TX, on Aug 13, 2019

There are two reasons one is [removed] and the second reason is [removed] both gentlemen helped us through the bumps along the way. [removed] was always available to answer question and if he did not the know the answer to a question he would seek out the answer and provide us with the answer, the response was always timely. Both [removed] and [removed] are team players the are proud of the brand that they work for and take pride in working with the customer and meeting their expectations. [removed] is a busy man, responsibilities in the field keep him on the go, however if we texted him about a question or concern [removed] would reply timely as well. Besides [removed] and [removed] having great enthusiasm, they care and are willing to go the extra mile to work with the home buyer. The other reason we have had a good experience is Mr. [removed] himself and team he has put in place, his willingness to be part of the day to day activities and his commitment to quality. Sure, there are issues and with products selected that for manufacturing or other reasons could not or would not be installed. Mr. [removed] and his team stepped up and made the changes to the customers satisfaction without asking for any additional funds, this one course of action along with prescribed cadence with regards to the duration from start to finish of each custom homes construction cycle puts Mr. [removed] and his organization far above the other want-a-be Home builders. Keep it up, it must be working and working well from our point of view.

5.0
Verified Homeowner
Liberty Hill, TX, on Jul 22, 2019

Finance and title company were awesome. Sales guy was great too.

4.8
Verified Homeowner
Liberty Hill, TX, on Jul 04, 2019

Quick and efficient. We broke a contract with another builder whom we lost faith in. We saw this home in February of this year. We had asked if you all would take a contingency on the sell of our home in Colorado. At that time you would not. In May when the other builder failed in his commitment. We saw the 109 [removed] Woods Loop House was still available. My wife and I felt it was meant to be for us to enjoy this home.

5.0
Verified Homeowner

HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Liberty Hill, on Oct 30, 2020

warranty service when needed to solve problems

4.5
Verified Homeowner
Liberty Hill, on Jun 03, 2020

I did not need to use it much. When I did use it, the service was quick and professional.

5.0
Verified Homeowner
Liberty Hill, on Feb 19, 2020

I have not needed to make a claim. Customer service with all individuals is always cordial, timely, and complete.

5.0
Verified Homeowner
Liberty Hill, on Jan 14, 2020

All requests so far have been efficiently handled.

5.0
Verified Homeowner
Liberty Hill, on Dec 08, 2019

They respond

4.7
Verified Homeowner
Liberty Hill, on Dec 03, 2019

Straight forward, easy to use. Best of all Giddens Homes Superintendent [name removed] goes over and above to support the buyer during the facilitation of warranty items. Of course [name removed] has his limits as to what he can do, however so far he has supported us.

5.0
Verified Homeowner
Liberty Hill, on Nov 01, 2019

No problems, no issues.

5.0
Verified Homeowner
Liberty Hill, on Oct 24, 2019

[removed] is fast and always responds immediately. He is very helpful and efficient.

5.0
Verified Homeowner

HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Liberty Hill, on Nov 03, 2020

I greatly appreciated the level of professionalism and the quality of service.

4.9
Verified Homeowner
Liberty Hill, on May 05, 2020

[name removed] on site managers both [name removed] and [name removed] were very supportive and through while keeping activities on schedule. External staff that were involved were great to deal with as well. Design center staff along with Mr. [name removed] provided design input during the selection process.

4.6
Verified Homeowner
Liberty Hill, on May 05, 2020

Love the design. The trim work actually fits together very well compared to some of our other homes.

4.2
Verified Homeowner
Liberty Hill, on Apr 14, 2020

Service is excellent. [name removed] is the best

4.8
Verified Homeowner
Liberty Hill, on Apr 02, 2020

[name removed] of all if you are looking for a response, you should have the correct street name. The address IS 109 [name removed] Woods LOOP, not drive.

5.0
Verified Homeowner