Top Homebuilder Ratings & Reviews

Giddens Homes

Santa Rita Ranch Estates

6 Homeowner Reviews Completed Mar 2023 - Jul 2024

Overall Satisfaction

4.7
Customers' overall satisfaction
5.0
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.9

Home Personalization Experience

5.0

Customer Care Experience

5.0

Home Readiness

5.0

Installation & Workmanship

4.8

Community Profile

Giddens Homes is the leader when it comes to building your dream home on your lot. We specialize in building estate homes in the northwest suburbs of Austin. Owner and President, James Giddens has been building in this area since 1982.

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HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Liberty Hill, on Mar 11, 2023

Our builder [name removed] is always a phone call away.

4.5
Verified Homeowner
Liberty Hill, on Aug 12, 2023

Loved the fact that my construction manager [name removed] was a phone call away to help with warranties!

5.0
Verified Homeowner
Liberty Hill, TX, on May 08, 2024

[name removed] was amazing, had an impressive attention to detail and was very friendly. He clearly cares about the homes he builds and about making sure the buyers are happy.

5.0
Verified Homeowner
Liberty Hill, on Aug 24, 2021

[name removed] has been great to work with and continues to support or needs and ensure our warranty repairs are done in a timely fashion.

3.0
Verified Homeowner
Liberty Hill, on Sep 20, 2022

[name removed] much interest in follow up with issues. [name removed] was great. Just had the impression hands were tied on some issues.

3.9
Verified Homeowner
Liberty Hill, TX, on Jul 15, 2023

[name removed], our construction manager, is a consummate professional, a master of his trad. He ensured our blue tape walkthrough was detailed and delivered and every checklist item. We would have appreciated a more thorough review of the sprinkler system- it has been a challenge sorting through the control panel.

5.0
Verified Homeowner
Liberty Hill, on Feb 22, 2022

Well, guys... I own a Marketing agency and can see a lot you guys are not doing when it comes to UX. Maybe a little Holiday Card or email for birthday, maybe some discounts with your suppliers for future work (e.g. landscaping, repairs etc...), maybe do a little family photo in front of the new home etc, etc... I know you don't have to but it's a very nice customer care experience. Other than that, warranty service seems to be good so far. Maybe propose an extended warranty too.

4.5
Verified Homeowner
Liberty Hill, TX, on May 26, 2022

I understand the use of different contractors to build a home but better standards on picking them should be evaluated better.

5.0
Verified Homeowner
Liberty Hill, on Oct 30, 2021

[name removed] super has immediate attention for any issues.

5.0
Verified Homeowner
Liberty Hill, TX, on May 15, 2022

Painting and finish work not up to the standard of this quality home.

3.8
Verified Homeowner
Liberty Hill, on May 21, 2021

to be clear, we still have some going on, but it has been a very easy process. I really appreciate the fast responses and quick action that has been taken on all of our requests.

4.7
Verified Homeowner
Liberty Hill, TX, on Nov 11, 2021

Staff was great. With many moving parts they remained committed to ensuring we were always informed.

5.0
Verified Homeowner
Liberty Hill, on Apr 01, 2021

Warranty service has been great, which I feel has been because of [name removed]'s commitment to always wanting to help us out as quick as he can.

5.0
Verified Homeowner
Liberty Hill, TX, on Nov 02, 2021

Stone color change

4.5
Verified Homeowner
Liberty Hill, on Jan 14, 2021

[name removed] has been great. [name removed] time it took for the electrical company to come out. [name removed] person was good.

4.5
Verified Homeowner
Liberty Hill, TX, on Jul 13, 2021

[name removed] salesperson was very nice and had great intentions for us, but his sales tactics were not very thorough. For example, we wanted several significant upgrades and he seemed resistant to wanting to give them to us. Some upgrades were never discussed or suggested that we found out later we could have done them. We know that the build process was challenging for everyone so we completely understand all of the issues [name removed] faced. [name removed] was absolutely amazing through ever step.

4.9
Verified Homeowner
Liberty Hill, on Oct 01, 2020

They do what they say.

4.9
Verified Homeowner
Liberty Hill, TX, on Jul 03, 2021

Disliked the fact that each crew could care less about what the crew before them worked on. I think it might just be the crazy times we are in right now, but a lot of things felt very rushed and thrown together. Hiring someone just to focus on quality control would be a good idea.

3.1
Verified Homeowner
Liberty Hill, TX, on Feb 25, 2021

Loved working with [name removed]. He has been extremely responsive and has gone out of his way to make sure that things are getting fixed as needed.

4.8
Verified Homeowner
Liberty Hill, TX, on Nov 10, 2020

Salesperson should have mentioned options that where available. Salesperson was very nice. [name removed] was great. Your tile sub-contractor could be better along with your clean up crew on the house.

4.5
Verified Homeowner
Liberty Hill, TX, on May 26, 2020

Personal touch getting questions answered and issues resolved.

5.0
Verified Homeowner

HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Liberty Hill, TX, on May 08, 2024

[name removed] was amazing, had an impressive attention to detail and was very friendly. He clearly cares about the homes he builds and about making sure the buyers are happy.

5.0
Verified Homeowner
Liberty Hill, TX, on Jul 15, 2023

[name removed], our construction manager, is a consummate professional, a master of his trad. He ensured our blue tape walkthrough was detailed and delivered and every checklist item. We would have appreciated a more thorough review of the sprinkler system- it has been a challenge sorting through the control panel.

5.0
Verified Homeowner
Liberty Hill, TX, on May 26, 2022

I understand the use of different contractors to build a home but better standards on picking them should be evaluated better.

5.0
Verified Homeowner
Liberty Hill, TX, on May 15, 2022

Painting and finish work not up to the standard of this quality home.

3.8
Verified Homeowner
Liberty Hill, TX, on Nov 11, 2021

Staff was great. With many moving parts they remained committed to ensuring we were always informed.

5.0
Verified Homeowner
Liberty Hill, TX, on Nov 02, 2021

Stone color change

4.5
Verified Homeowner
Liberty Hill, TX, on Jul 13, 2021

[name removed] salesperson was very nice and had great intentions for us, but his sales tactics were not very thorough. For example, we wanted several significant upgrades and he seemed resistant to wanting to give them to us. Some upgrades were never discussed or suggested that we found out later we could have done them. We know that the build process was challenging for everyone so we completely understand all of the issues [name removed] faced. [name removed] was absolutely amazing through ever step.

4.9
Verified Homeowner
Liberty Hill, TX, on Jul 03, 2021

Disliked the fact that each crew could care less about what the crew before them worked on. I think it might just be the crazy times we are in right now, but a lot of things felt very rushed and thrown together. Hiring someone just to focus on quality control would be a good idea.

3.1
Verified Homeowner
Liberty Hill, TX, on Feb 25, 2021

Loved working with [name removed]. He has been extremely responsive and has gone out of his way to make sure that things are getting fixed as needed.

4.8
Verified Homeowner
Liberty Hill, TX, on Nov 10, 2020

Salesperson should have mentioned options that where available. Salesperson was very nice. [name removed] was great. Your tile sub-contractor could be better along with your clean up crew on the house.

4.5
Verified Homeowner
Liberty Hill, TX, on May 26, 2020

Personal touch getting questions answered and issues resolved.

5.0
Verified Homeowner

HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Liberty Hill, on Aug 12, 2023

Loved the fact that my construction manager [name removed] was a phone call away to help with warranties!

5.0
Verified Homeowner
Liberty Hill, on Sep 20, 2022

[name removed] much interest in follow up with issues. [name removed] was great. Just had the impression hands were tied on some issues.

3.9
Verified Homeowner
Liberty Hill, on Feb 22, 2022

Well, guys... I own a Marketing agency and can see a lot you guys are not doing when it comes to UX. Maybe a little Holiday Card or email for birthday, maybe some discounts with your suppliers for future work (e.g. landscaping, repairs etc...), maybe do a little family photo in front of the new home etc, etc... I know you don't have to but it's a very nice customer care experience. Other than that, warranty service seems to be good so far. Maybe propose an extended warranty too.

4.5
Verified Homeowner
Liberty Hill, on Oct 30, 2021

[name removed] super has immediate attention for any issues.

5.0
Verified Homeowner
Liberty Hill, on May 21, 2021

to be clear, we still have some going on, but it has been a very easy process. I really appreciate the fast responses and quick action that has been taken on all of our requests.

4.7
Verified Homeowner
Liberty Hill, on Apr 01, 2021

Warranty service has been great, which I feel has been because of [name removed]'s commitment to always wanting to help us out as quick as he can.

5.0
Verified Homeowner
Liberty Hill, on Jan 14, 2021

[name removed] has been great. [name removed] time it took for the electrical company to come out. [name removed] person was good.

4.5
Verified Homeowner
Liberty Hill, on Oct 01, 2020

They do what they say.

4.9
Verified Homeowner

HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Liberty Hill, on Mar 11, 2023

Our builder [name removed] is always a phone call away.

4.5
Verified Homeowner
Liberty Hill, on Aug 24, 2021

[name removed] has been great to work with and continues to support or needs and ensure our warranty repairs are done in a timely fashion.

3.0
Verified Homeowner