Top Homebuilder Ratings & Reviews

Giddens Homes

The Hollows

16 Homeowner Reviews Completed Nov 2022 - May 2024

Overall Satisfaction

4.7
Customers' overall satisfaction
4.5
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.9

Home Personalization Experience

4.9

Construction Experience

4.8

Customer Care Experience

4.9

Home Readiness

4.4

Installation & Workmanship

4.5

Community Profile

Giddens Homes is the leader when it comes to building your dream home on your lot. We specialize in building estate homes in the northwest suburbs of Austin. Owner and President, James Giddens has been building in this area since 1982.

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HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Lago Vista, TX, on Aug 01, 2023

Overall, I believe the home is an excellent build but the fit and finish of a couple things are extremely unsatisfactory. The base boards in the house are very poorly finished. Several of cuts where the boards meet are filled full of caulking and painted over. There are several runs and dirt in the paint on the base boards and there are many nail heads visible. Some of my windows have a red residue on the frame and I can't seem to get it off. It seems like some type of aerosol overspray that may have been used adjacent to the windows. The fence is also a source of dissatisfaction. Where many of the panels meet the posts, the installer put 2 tack welds on either side of the panel attaching it to the post and then covered the joint with black silicone. Not only is it not a solid weld, its covered with black silicone to hide that it isn't welded nor painted. This will be a pain to correct. Overall, I think it is a good house but there are a few simple things that just really come up short for the caliber or work I was expecting to get. Brent has been great to work with and in all fairness, I have not submitted a warranty claim for the fence or the windows. I did submit one for the baseboards but the attempt at cleaning them up wasn't much of an improvement.

4.9
Verified Homeowner
Jonestown, on Oct 11, 2023

The warranty service has, thus far, been great! Adam is super responsive and always professional. He has been easy to work with and resolved each and every issue (no matter how small) to our satisfaction. He is knowledgeable and always gives options and professional advice. The teams that have come out to repair various issues have (for the most part) been friendly, clean and respectful -- and have done a great job with repairs without causing any further issues.

5.0
Verified Homeowner
Lago Vista, on Jan 18, 2024

Customer service has been great. Many of the things I have had issues with have been resolved. I have had more warranty claims with components such as windows, furnace, and microwave. I wish I hadn't had these issues, but I understand that these issues are not at the fault of Giddens.

4.6
Verified Homeowner
Lago Vista, on Jul 07, 2023

Great quality home. Nice people.

4.8
Verified Homeowner
Jonestown, TX, on Jul 07, 2023

I really can't say anything was unpleasant from the time we walked in and met with Greg to Brent's walk through to the closing table. Everyone at Giddens was very helpful and professional.

5.0
Verified Homeowner
Jonestown, on Sep 27, 2023

Everything has been great! Brent has been very quick to respond with any warranty needs!

5.0
Verified Homeowner
Lago Vista, TX, on Dec 02, 2022

Very responsive. Clear communication. And QUICK.. we were told 6 months to build and we moved in under that time.

5.0
Verified Homeowner
Lago Vista, on Feb 07, 2023

We've had very few warranty service needs, and Brent has been very responsive when anything comes up.

4.8
Verified Homeowner
Lago Vista, TX, on Nov 24, 2022

Quality of build is not as good as I've had in other "built for me" homes. My other experience was with David Weekley and Taylor Morrison.

4.2
Verified Homeowner
Lago Vista, on Feb 03, 2023

Very prompt and scheduled.

4.7
Verified Homeowner
Jonestown, TX, on Aug 23, 2022

Greg was amazing! We were sightly disappointed with the over quality of the finishing of our home.

4.6
Verified Homeowner
Lago Vista, on Nov 25, 2022

Everything was great.

5.0
Verified Homeowner
Lago Vista, TX, on Jul 31, 2022

Everything was great.

5.0
Verified Homeowner
Jonestown, on Nov 22, 2022

HAve been very responsive so far

4.5
Verified Homeowner
Jonestown, on Jun 08, 2022

Warranty service has been easy to initiate and work provided in a timely manner

5.0
Verified Homeowner
Lago Vista, TX, on Jul 31, 2022

Quality of installation of a fee item i.e toilet paper holder is lose and guest bathroom tub stoppers screw came off in first use.

5.0
Verified Homeowner
Jonestown, TX, on Feb 09, 2022

Like: They are clear in what to expect Dislike: very inflexible even when it was very possible to make a simple minor adjustment

4.9
Verified Homeowner

HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Lago Vista, TX, on Aug 01, 2023

Overall, I believe the home is an excellent build but the fit and finish of a couple things are extremely unsatisfactory. The base boards in the house are very poorly finished. Several of cuts where the boards meet are filled full of caulking and painted over. There are several runs and dirt in the paint on the base boards and there are many nail heads visible. Some of my windows have a red residue on the frame and I can't seem to get it off. It seems like some type of aerosol overspray that may have been used adjacent to the windows. The fence is also a source of dissatisfaction. Where many of the panels meet the posts, the installer put 2 tack welds on either side of the panel attaching it to the post and then covered the joint with black silicone. Not only is it not a solid weld, its covered with black silicone to hide that it isn't welded nor painted. This will be a pain to correct. Overall, I think it is a good house but there are a few simple things that just really come up short for the caliber or work I was expecting to get. Brent has been great to work with and in all fairness, I have not submitted a warranty claim for the fence or the windows. I did submit one for the baseboards but the attempt at cleaning them up wasn't much of an improvement.

4.9
Verified Homeowner
Jonestown, TX, on Jul 07, 2023

I really can't say anything was unpleasant from the time we walked in and met with Greg to Brent's walk through to the closing table. Everyone at Giddens was very helpful and professional.

5.0
Verified Homeowner
Lago Vista, TX, on Dec 02, 2022

Very responsive. Clear communication. And QUICK.. we were told 6 months to build and we moved in under that time.

5.0
Verified Homeowner
Lago Vista, TX, on Nov 24, 2022

Quality of build is not as good as I've had in other "built for me" homes. My other experience was with David Weekley and Taylor Morrison.

4.2
Verified Homeowner
Jonestown, TX, on Aug 23, 2022

Greg was amazing! We were sightly disappointed with the over quality of the finishing of our home.

4.6
Verified Homeowner
Lago Vista, TX, on Jul 31, 2022

Everything was great.

5.0
Verified Homeowner
Lago Vista, TX, on Jul 31, 2022

Quality of installation of a fee item i.e toilet paper holder is lose and guest bathroom tub stoppers screw came off in first use.

5.0
Verified Homeowner
Jonestown, TX, on Feb 09, 2022

Like: They are clear in what to expect Dislike: very inflexible even when it was very possible to make a simple minor adjustment

4.9
Verified Homeowner

HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Jonestown, on Oct 11, 2023

The warranty service has, thus far, been great! Adam is super responsive and always professional. He has been easy to work with and resolved each and every issue (no matter how small) to our satisfaction. He is knowledgeable and always gives options and professional advice. The teams that have come out to repair various issues have (for the most part) been friendly, clean and respectful -- and have done a great job with repairs without causing any further issues.

5.0
Verified Homeowner
Jonestown, on Sep 27, 2023

Everything has been great! Brent has been very quick to respond with any warranty needs!

5.0
Verified Homeowner
Lago Vista, on Feb 07, 2023

We've had very few warranty service needs, and Brent has been very responsive when anything comes up.

4.8
Verified Homeowner
Lago Vista, on Feb 03, 2023

Very prompt and scheduled.

4.7
Verified Homeowner
Lago Vista, on Nov 25, 2022

Everything was great.

5.0
Verified Homeowner
Jonestown, on Nov 22, 2022

HAve been very responsive so far

4.5
Verified Homeowner
Jonestown, on Jun 08, 2022

Warranty service has been easy to initiate and work provided in a timely manner

5.0
Verified Homeowner

HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Lago Vista, on Jan 18, 2024

Customer service has been great. Many of the things I have had issues with have been resolved. I have had more warranty claims with components such as windows, furnace, and microwave. I wish I hadn't had these issues, but I understand that these issues are not at the fault of Giddens.

4.6
Verified Homeowner
Lago Vista, on Jul 07, 2023

Great quality home. Nice people.

4.8
Verified Homeowner