Top Homebuilder Ratings & Reviews

Giddens Homes

Greatwoods

24 Homeowner Reviews Completed Dec 2019 - May 2021

Overall Satisfaction

4.3
Customers' overall satisfaction
4.2
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.8

Home Personalization Experience

4.8

Lender Experience

4.9

Construction Experience

4.4

Customer Care Experience

4.7

Home Readiness

3.9

Installation & Workmanship

4.2

Community Profile

Giddens Homes is the leader when it comes to building your dream home on your lot. We specialize in building estate homes in the northwest suburbs of Austin. Owner and President, James Giddens has been building in this area since 1982.

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HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Leander, on Aug 04, 2020

It is now over 5 months past our closing date and the punch list items are still not completed.

2.7
Verified Homeowner
Leander, TX, on Jan 26, 2021

[name removed] was very knowledgeable and friendly throughout the process of purchasing the home. [name removed] was attentive to our concerns throughout the build. There were quite a few items that had to be addressed during and after the build that concerned us. The beams in the family room were cut too short and had to be repaired. The contractor who did the stain was very messy.. The master bath tub had a crack in it and had to be repaired instead of replaced. Several separations on the crown mold have had to be repaired. The fireplace is too small. We found some cabinet trim cracked or not applied. Floor tile was cut too short in the study and contractor tried to hide with caulk.. The 16 ft garage door was drilled in the wrong place for the hardware and hasn’t been replaced. Plumbing contractor advised us that we do not have enough water pressure to operate our sprinkler system efficiently. The tile work in the master bath around the sitting areas should have been bullnose to make seating more comfortable. The exterior of the home is exquisite and beautiful!

4.4
Verified Homeowner
Leander, on Apr 10, 2021

Service was great however, I wish they would have put more quality into things like towel hangers, fixtures etc. Also, more effort could have been put toward the rest of the lawn that was uprooted by workers. Sod was laid but it wasn't done to a high standard.

3.8
Verified Homeowner
Leander, on Jun 04, 2020

[name removed] ([name removed]) is very responsive with any questions, concerns or follow-up with any issues that arise.

5.0
Verified Homeowner
Leander, TX, on Sep 09, 2020

I'm a military veteran and this is my 4th new home purchase and was my worst experience by far as well as the first time I didn't close on my scheduled date. This was partially because when the VA inspector came out things like my appliances and grass were not done so he had to come re-inspect which pushed everything. When I did my initial walk through 2 weeks prior to closing there was a long list of things that had to be completed still such as gutter install, barn-door install, painting (indoor and outdoor), etc. I understood that it was a difficult time because of the pandemic so I didn't make a huge fuss over it. Fast forward to final walk through and some of those things still had not been accomplished which is unacceptable. I moved in and had a voltage issue with my microwave, my stove wouldn't work properly (and sometimes still doesn't) and I'm still waiting on the painter to come and finish painting the casing around my barn door. My frontyard has a lot of holes due to poor sod placement/laying. My backyard is TERRIBLE. Where my septic system was dug there are all kinds of rock, stone and wood and the solution was to put sod in a checkerboard pattern over it which obviously was not the right thing to do. Now I have a backyard that is going to require extensive money to fix in order to be decent or even usable. I paid 592,000 and still have to spend thousands of dollars...

4.3
Verified Homeowner
Leander, on Mar 15, 2021

[name removed] Homes overall strives to give a positive customer experience and build a beautiful home. As with the nature of new construction, there are many challenges. [name removed] Homes, like most builders, is at the mercy of their subcontractors. We have not been impressed at all with the quality of their work. [name removed] Homes seems to either have no leverage to improve this, or they simply do not see it as a weakness.

1.7
Verified Homeowner
Leander, on Oct 10, 2019

[removed] (the superintendent for my house) has been very responsive to any of the service issues or repairs I have requested. I've very much enjoyed working with him.

5.0
Verified Homeowner
Leander, TX, on Jun 04, 2020

[name removed] was very agreeable to repair and fix the needed items; however, it’s been almost 2 months since we moved in and we still do not have screens, we still have windows that need repair; both patios need repair; the dead cedar is still not cleaned up; our floor plug is not attached; and the list continues. I am disappointed that the construction and attention to detail is not better.

3.9
Verified Homeowner
Leander, on Mar 03, 2021

They continue to work with us to make our home beautiful and enjoyable.

3.5
Verified Homeowner
Leander, on Aug 11, 2019

Warranty repairs are mostly done very quickly!

4.8
Verified Homeowner
Leander, TX, on May 26, 2020

Sales Manager [name removed] was very helpful and waled us through the process from start to finish. Always available to answer questions.

5.0
Verified Homeowner
Leander, on Dec 14, 2020

Everyone has been friendly and helpful and taken care of any issues we've had.

4.2
Verified Homeowner
Leander, on Jun 25, 2018

We would recommend the builder with the caveat that they build a custom home as opposed to getting into a spec home. The builder/owner is not flexible or willing to negotiate changes to the spec. Example, we wanted to convert one of the secondary bathrooms from a tub to walk-in shower before the tub was installed (during the framing stage). However, we were told it was too late. We have since converted that bathroom. We used the warranty service for the dishwasher and windows, and both experiences were very positive.

3.2
Verified Homeowner
Leander, TX, on Feb 26, 2020

Our [name removed] sales rep ([name removed]) was a pleasure to work with. He was very responsive and is still in touch with us.

4.8
Verified Homeowner
Leander, on Oct 02, 2020

Our sales agent did his best to accommodate our requests, and dealt with us fairly. Our superintendent did a good job of organizing the construction process, and has done an excellent job scheduling warranty work. The only negative is the construction process, and the fact that so many things are done wrong the first time, and so much time (and cost) is spent (wasted) re-doing work. But sadly, that's with any builder.

4.4
Verified Homeowner
Leander, on Mar 08, 2017

The house is beautiful & extremely well built.

4.9
Verified Homeowner
Leander, TX, on Feb 04, 2020

Our favorite part about buying our home was seeing all our choices we made come to life each week especially the closer it got to completion.

4.8
Verified Homeowner
Leander, on Jul 22, 2020

We love everything about the build, meeting the obligations of the home, and the continued support from [name removed]. Now that we have been settled, we do see some areas in the landscape(outside of the home) that could have been improved, such as smoothness of the lawn, as its very uneven, and better clean up in the unsodded portion.

4.9
Verified Homeowner
Leander, on Nov 22, 2016

Service

5.0
Verified Homeowner
Leander, TX, on Jan 20, 2020

one story home, one acre lot.

4.9
Verified Homeowner
Leander, on Mar 06, 2020

I liked working with [name removed] and [name removed]. [name removed] is great in the sales department; answered all my questions and was very nice and helpful. [name removed] is always quick to respond to any of the service needs I have informed them about, answered questions and concerns of mine, and I felt like he really cared about a job well done.

4.3
Verified Homeowner
Leander, on Jun 06, 2019

[removed], our construction manager, was awesome. He had exceptional follow through and was very open and honest when bringing things to our attention.

3.6
Verified Homeowner
Leander, TX, on Oct 04, 2019

The best thing was working with the builders representatives to ensure the home was perfect on move in. The attention to detail from [removed] regarding check list and move in prep was outstanding. In addition, working with [removed] on the closing was easy and enjoyable

5.0
Verified Homeowner
Leander, on Jun 03, 2019

local builder, floorplan

1.9
Verified Homeowner
Leander, TX, on Aug 26, 2019

Floorplans. Flexibilty of custom changes. Our construction manager's ([removed]) knowledge and advice.

4.9
Verified Homeowner
Leander, on Dec 16, 2018

Working with the superintendent, [removed].

3.3
Verified Homeowner
Leander, TX, on Jul 04, 2019

[removed] was excellent throughout the contract period. He's friendly, he explained the process and answered my numerous questions completely. He showed me floor plans like mine that were under construction which helped me visualize my house. The financing process went well with only one slight delay on my part. I liked being able to wander through the house in its various stages of construction which was a big help when it was time to go to the design center because I had already made most of my design choices and knew what I wanted. [removed] was my superintendent and he took care of any of the construction issues right away and I thoroughly enjoyed his help. The house was completed on time which helped my move-in process from the house I was leasing. At this point, the only issue I have is that I wish [removed] had a better landscaper. The quality of the landscape work is a little below par from the quality of everything else in the construction process. I LOVE my house!

4.9
Verified Homeowner
Leander, on Aug 21, 2018

Great communication

4.7
Verified Homeowner
Leander, TX, on Apr 10, 2019

Getting pictures from [removed], our salesman, as construction progressed. It was a big deal to gather the family around and go over the handful of pictures he sent each week.

4.7
Verified Homeowner
Leander, on Aug 04, 2018

I liked the level of customer care. From the sales person all the way to the project manager and owner. Everyone would make time to answer question or concerns, and were prompt on their responses.

4.5
Verified Homeowner
Leander, TX, on Apr 04, 2019

Meeting the family that obviously took pride in their work and business.

4.3
Verified Homeowner
Leander, on Jul 31, 2018

Quick response to questions about the home.

3.4
Verified Homeowner
Leander, TX, on Apr 03, 2019

I really appreciate the hands on approach [removed] takes with their new homeowners. [removed] was attentive and ensured we had all the information we needed during the contract and escrow phases, and [removed] was amazing during the walk-through to explain how everything worked in the home, and even found items that needed to be fixed that I didn't notice.

4.9
Verified Homeowner
Leander, on May 06, 2018

[removed] stands behind their product. From the owner on down everyone treats you with respect & like family!

3.8
Verified Homeowner
Leander, TX, on Jan 26, 2019

The home was completed earlier than projected.

4.5
Verified Homeowner
Leander, on Jan 08, 2018

The entire process from beginning to end.

5.0
Verified Homeowner
Leander, TX, on Nov 07, 2018

Communication with our salesman and our builder - good or bad they were telling us what was going on

3.9
Verified Homeowner
Leander, on May 18, 2017

Responsiveness

4.5
Verified Homeowner
Leander, TX, on Aug 27, 2018

[removed] was great.

4.4
Verified Homeowner
Leander, TX, on Apr 25, 2018

the responsiveness of builder

4.8
Verified Homeowner
Leander, TX, on Apr 08, 2018

[removed] was good to work with; wish we would have met him earlier in the process. Appreciated his honesty and the time he spent with us at the walkthroughs. Also appreciated his responsiveness. We appreciated the weekly updates from [removed].

2.7
Verified Homeowner
Leander, TX, on Aug 09, 2017

[removed], [removed] & [removed] were great to work with. They satisfied all our requests in a timely manner and always a phone away.

4.9
Verified Homeowner
Leander, TX, on Jun 01, 2017

Because of [removed] how ensured that we were satisfied and would listen to us,

4.9
Verified Homeowner

HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Leander, TX, on Jan 26, 2021

[name removed] was very knowledgeable and friendly throughout the process of purchasing the home. [name removed] was attentive to our concerns throughout the build. There were quite a few items that had to be addressed during and after the build that concerned us. The beams in the family room were cut too short and had to be repaired. The contractor who did the stain was very messy.. The master bath tub had a crack in it and had to be repaired instead of replaced. Several separations on the crown mold have had to be repaired. The fireplace is too small. We found some cabinet trim cracked or not applied. Floor tile was cut too short in the study and contractor tried to hide with caulk.. The 16 ft garage door was drilled in the wrong place for the hardware and hasn’t been replaced. Plumbing contractor advised us that we do not have enough water pressure to operate our sprinkler system efficiently. The tile work in the master bath around the sitting areas should have been bullnose to make seating more comfortable. The exterior of the home is exquisite and beautiful!

4.4
Verified Homeowner
Leander, TX, on Sep 09, 2020

I'm a military veteran and this is my 4th new home purchase and was my worst experience by far as well as the first time I didn't close on my scheduled date. This was partially because when the VA inspector came out things like my appliances and grass were not done so he had to come re-inspect which pushed everything. When I did my initial walk through 2 weeks prior to closing there was a long list of things that had to be completed still such as gutter install, barn-door install, painting (indoor and outdoor), etc. I understood that it was a difficult time because of the pandemic so I didn't make a huge fuss over it. Fast forward to final walk through and some of those things still had not been accomplished which is unacceptable. I moved in and had a voltage issue with my microwave, my stove wouldn't work properly (and sometimes still doesn't) and I'm still waiting on the painter to come and finish painting the casing around my barn door. My frontyard has a lot of holes due to poor sod placement/laying. My backyard is TERRIBLE. Where my septic system was dug there are all kinds of rock, stone and wood and the solution was to put sod in a checkerboard pattern over it which obviously was not the right thing to do. Now I have a backyard that is going to require extensive money to fix in order to be decent or even usable. I paid 592,000 and still have to spend thousands of dollars...

4.3
Verified Homeowner
Leander, TX, on Jun 04, 2020

[name removed] was very agreeable to repair and fix the needed items; however, it’s been almost 2 months since we moved in and we still do not have screens, we still have windows that need repair; both patios need repair; the dead cedar is still not cleaned up; our floor plug is not attached; and the list continues. I am disappointed that the construction and attention to detail is not better.

3.9
Verified Homeowner
Leander, TX, on May 26, 2020

Sales Manager [name removed] was very helpful and waled us through the process from start to finish. Always available to answer questions.

5.0
Verified Homeowner
Leander, TX, on Feb 26, 2020

Our [name removed] sales rep ([name removed]) was a pleasure to work with. He was very responsive and is still in touch with us.

4.8
Verified Homeowner
Leander, TX, on Feb 04, 2020

Our favorite part about buying our home was seeing all our choices we made come to life each week especially the closer it got to completion.

4.8
Verified Homeowner
Leander, TX, on Jan 20, 2020

one story home, one acre lot.

4.9
Verified Homeowner
Leander, TX, on Oct 04, 2019

The best thing was working with the builders representatives to ensure the home was perfect on move in. The attention to detail from [removed] regarding check list and move in prep was outstanding. In addition, working with [removed] on the closing was easy and enjoyable

5.0
Verified Homeowner
Leander, TX, on Aug 26, 2019

Floorplans. Flexibilty of custom changes. Our construction manager's ([removed]) knowledge and advice.

4.9
Verified Homeowner
Leander, TX, on Jul 04, 2019

[removed] was excellent throughout the contract period. He's friendly, he explained the process and answered my numerous questions completely. He showed me floor plans like mine that were under construction which helped me visualize my house. The financing process went well with only one slight delay on my part. I liked being able to wander through the house in its various stages of construction which was a big help when it was time to go to the design center because I had already made most of my design choices and knew what I wanted. [removed] was my superintendent and he took care of any of the construction issues right away and I thoroughly enjoyed his help. The house was completed on time which helped my move-in process from the house I was leasing. At this point, the only issue I have is that I wish [removed] had a better landscaper. The quality of the landscape work is a little below par from the quality of everything else in the construction process. I LOVE my house!

4.9
Verified Homeowner
Leander, TX, on Apr 10, 2019

Getting pictures from [removed], our salesman, as construction progressed. It was a big deal to gather the family around and go over the handful of pictures he sent each week.

4.7
Verified Homeowner
Leander, TX, on Apr 04, 2019

Meeting the family that obviously took pride in their work and business.

4.3
Verified Homeowner
Leander, TX, on Apr 03, 2019

I really appreciate the hands on approach [removed] takes with their new homeowners. [removed] was attentive and ensured we had all the information we needed during the contract and escrow phases, and [removed] was amazing during the walk-through to explain how everything worked in the home, and even found items that needed to be fixed that I didn't notice.

4.9
Verified Homeowner
Leander, TX, on Jan 26, 2019

The home was completed earlier than projected.

4.5
Verified Homeowner
Leander, TX, on Nov 07, 2018

Communication with our salesman and our builder - good or bad they were telling us what was going on

3.9
Verified Homeowner
Leander, TX, on Aug 27, 2018

[removed] was great.

4.4
Verified Homeowner
Leander, TX, on Apr 25, 2018

the responsiveness of builder

4.8
Verified Homeowner
Leander, TX, on Apr 08, 2018

[removed] was good to work with; wish we would have met him earlier in the process. Appreciated his honesty and the time he spent with us at the walkthroughs. Also appreciated his responsiveness. We appreciated the weekly updates from [removed].

2.7
Verified Homeowner
Leander, TX, on Aug 09, 2017

[removed], [removed] & [removed] were great to work with. They satisfied all our requests in a timely manner and always a phone away.

4.9
Verified Homeowner
Leander, TX, on Jun 01, 2017

Because of [removed] how ensured that we were satisfied and would listen to us,

4.9
Verified Homeowner

HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Leander, on Aug 04, 2020

It is now over 5 months past our closing date and the punch list items are still not completed.

2.7
Verified Homeowner
Leander, on Jun 04, 2020

[name removed] ([name removed]) is very responsive with any questions, concerns or follow-up with any issues that arise.

5.0
Verified Homeowner
Leander, on Oct 10, 2019

[removed] (the superintendent for my house) has been very responsive to any of the service issues or repairs I have requested. I've very much enjoyed working with him.

5.0
Verified Homeowner
Leander, on Aug 11, 2019

Warranty repairs are mostly done very quickly!

4.8
Verified Homeowner
Leander, on Jun 25, 2018

We would recommend the builder with the caveat that they build a custom home as opposed to getting into a spec home. The builder/owner is not flexible or willing to negotiate changes to the spec. Example, we wanted to convert one of the secondary bathrooms from a tub to walk-in shower before the tub was installed (during the framing stage). However, we were told it was too late. We have since converted that bathroom. We used the warranty service for the dishwasher and windows, and both experiences were very positive.

3.2
Verified Homeowner
Leander, on Mar 08, 2017

The house is beautiful & extremely well built.

4.9
Verified Homeowner
Leander, on Nov 22, 2016

Service

5.0
Verified Homeowner

HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Leander, on Apr 10, 2021

Service was great however, I wish they would have put more quality into things like towel hangers, fixtures etc. Also, more effort could have been put toward the rest of the lawn that was uprooted by workers. Sod was laid but it wasn't done to a high standard.

3.8
Verified Homeowner
Leander, on Mar 15, 2021

[name removed] Homes overall strives to give a positive customer experience and build a beautiful home. As with the nature of new construction, there are many challenges. [name removed] Homes, like most builders, is at the mercy of their subcontractors. We have not been impressed at all with the quality of their work. [name removed] Homes seems to either have no leverage to improve this, or they simply do not see it as a weakness.

1.7
Verified Homeowner
Leander, on Mar 03, 2021

They continue to work with us to make our home beautiful and enjoyable.

3.5
Verified Homeowner
Leander, on Dec 14, 2020

Everyone has been friendly and helpful and taken care of any issues we've had.

4.2
Verified Homeowner
Leander, on Oct 02, 2020

Our sales agent did his best to accommodate our requests, and dealt with us fairly. Our superintendent did a good job of organizing the construction process, and has done an excellent job scheduling warranty work. The only negative is the construction process, and the fact that so many things are done wrong the first time, and so much time (and cost) is spent (wasted) re-doing work. But sadly, that's with any builder.

4.4
Verified Homeowner
Leander, on Jul 22, 2020

We love everything about the build, meeting the obligations of the home, and the continued support from [name removed]. Now that we have been settled, we do see some areas in the landscape(outside of the home) that could have been improved, such as smoothness of the lawn, as its very uneven, and better clean up in the unsodded portion.

4.9
Verified Homeowner
Leander, on Mar 06, 2020

I liked working with [name removed] and [name removed]. [name removed] is great in the sales department; answered all my questions and was very nice and helpful. [name removed] is always quick to respond to any of the service needs I have informed them about, answered questions and concerns of mine, and I felt like he really cared about a job well done.

4.3
Verified Homeowner
Leander, on Jun 06, 2019

[removed], our construction manager, was awesome. He had exceptional follow through and was very open and honest when bringing things to our attention.

3.6
Verified Homeowner
Leander, on Jun 03, 2019

local builder, floorplan

1.9
Verified Homeowner
Leander, on Dec 16, 2018

Working with the superintendent, [removed].

3.3
Verified Homeowner
Leander, on Aug 21, 2018

Great communication

4.7
Verified Homeowner
Leander, on Aug 04, 2018

I liked the level of customer care. From the sales person all the way to the project manager and owner. Everyone would make time to answer question or concerns, and were prompt on their responses.

4.5
Verified Homeowner
Leander, on Jul 31, 2018

Quick response to questions about the home.

3.4
Verified Homeowner
Leander, on May 06, 2018

[removed] stands behind their product. From the owner on down everyone treats you with respect & like family!

3.8
Verified Homeowner
Leander, on Jan 08, 2018

The entire process from beginning to end.

5.0
Verified Homeowner
Leander, on May 18, 2017

Responsiveness

4.5
Verified Homeowner