Top Homebuilder Ratings & Reviews

Giddens Homes

Northgate Ranch

21 Homeowner Reviews Completed May 2020 - Oct 2021

Overall Satisfaction

4.4
Customers' overall satisfaction
4.7
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.4

Home Personalization Experience

4.8

Lender Experience

4.7

Construction Experience

4.8

Customer Care Experience

4.9

Home Readiness

4.7

Installation & Workmanship

4.2

Community Profile

Giddens Homes is the leader when it comes to building your dream home on your lot. We specialize in building estate homes in the northwest suburbs of Austin. Owner and President, James Giddens has been building in this area since 1982.

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HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Liberty Hill, on Mar 31, 2021

[name removed] has been amazing. He is always responsive and never fails to follow up!

4.2
Verified Homeowner
Liberty Hill, TX, on Jul 13, 2021

Transparent and open. Clearly set all expectations and met them.

4.9
Verified Homeowner
Liberty Hill, on Sep 25, 2021

The process started very rough. The sales person for NGR was not what I would call easy to work with. Just trying to get some very basic info was hard. After closing our experience was amazing. Our construction manager is fantastic. We have some issue as expected or a new house. He is always responsive and quick to get things resolved.

4.1
Verified Homeowner
Liberty Hill, TX, on Nov 25, 2020

The Sales manager was very difficult to work with initially. After we got the corporate office involved the process was much smoother. [name removed] is awesome and an absolute joy to work with.

4.1
Verified Homeowner
Liberty Hill, on Mar 20, 2021

No issues at this time

4.7
Verified Homeowner
Liberty Hill, on Jul 31, 2021

Loved working with [name removed]. And the sales staff was great too. Some of the quality is subpar. Can hear outside a/c u it from inside (couldn’t at former house) and whole house shakes when garage door shuts. And stucco is cracking in places. Little things adding up. But still happy to be here and would build with [name removed] again.

4.8
Verified Homeowner
Liberty Hill, TX, on Jul 23, 2020

My sales rep, [name removed], was very down to earth, cordial and willing to work to make sure we got the home we desired. [name removed], the construction manager was awesome! Easy to communicate with and very knowledgable!

4.4
Verified Homeowner
Liberty Hill, on Dec 14, 2020

[name removed] always responds promptly and handles any issue or questions we have.

4.7
Verified Homeowner
Liberty Hill, on Jan 08, 2021

The electrical for the home has been a challenge. We have had to add additional breakers and the entire box replaced. We have a spot on one of the bath tubs where something looks like in the construction was dropped and chipped about a silver dollar size of paint/enamel all the way down to the silver part. It has been repaired twice now and for the 3d time they are planning on re-coating the entire tub, not sure how that will work for overall final repair. The other major issue has been with the quality if the double oven that came with the house. We have had MULTIPLE issues to say the least. Including it coming on by itself late at night and the only way to turn it off was the outside breaker on the outside of the house. We have had times where it would not even turn on, but many times we could not get it to turn off! The main panel board has been changed out twice now, the 2nd time just this week. It is a huge problem as we never know if we will be able to cook a dinner or not! The home we bought was a spec home, so maybe there was a model for an upgrade but I would hope in homes of this caliber that you would install some of the best lines of home products out there. In researching this double oven the issues are a huge known issue with a big beware on purchasing this oven. We understand in a new home there is going to be issues and we have dealt with them accordingly but the double ovens are a scary issue because of us worrying they might come on 400 degrees when no one is home! Overall we do love [name removed] and have told several people about your homes in our neighborhood as well as a couple of the others in town. Thanks you! [name removed] 512-415-3062 209 [name removed] Loop [name removed] Community [name removed] Hill. TX

3.6
Verified Homeowner
Liberty Hill, TX, on Mar 13, 2020

[name removed] made it easy and painless for me! Always there to answer my questions and treated me like they really appreciated me as a buyer.

5.0
Verified Homeowner
Liberty Hill, on Nov 09, 2020

[name removed] has been amazing. No complaints with him. Still unhappy the builder did not provide a barrier between our property and property owned by the county. Between the developer and [name removed], it would seem prudent to want to protect your product and community.

3.9
Verified Homeowner
Liberty Hill, TX, on Jul 21, 2019

responsiveness of staff to requests for site visits, discussion on issues/repairs needed, etc.

4.1
Verified Homeowner
Liberty Hill, on Jul 24, 2020

We seemed to have some electrical issues and have people out here like 4-5 times now. We believed it is fixed but something the contractors could have probably done right the first time. Once we made the calls it would get going. [name removed] been instrumental in keeping things moving!

4.4
Verified Homeowner
Liberty Hill, TX, on Jul 08, 2019

[removed] at [removed] was very helpful and very responsive to all of our questions.

3.9
Verified Homeowner

HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Liberty Hill, TX, on Jul 13, 2021

Transparent and open. Clearly set all expectations and met them.

4.9
Verified Homeowner
Liberty Hill, TX, on Nov 25, 2020

The Sales manager was very difficult to work with initially. After we got the corporate office involved the process was much smoother. [name removed] is awesome and an absolute joy to work with.

4.1
Verified Homeowner
Liberty Hill, TX, on Jul 23, 2020

My sales rep, [name removed], was very down to earth, cordial and willing to work to make sure we got the home we desired. [name removed], the construction manager was awesome! Easy to communicate with and very knowledgable!

4.4
Verified Homeowner
Liberty Hill, TX, on Mar 13, 2020

[name removed] made it easy and painless for me! Always there to answer my questions and treated me like they really appreciated me as a buyer.

5.0
Verified Homeowner
Liberty Hill, TX, on Jul 21, 2019

responsiveness of staff to requests for site visits, discussion on issues/repairs needed, etc.

4.1
Verified Homeowner
Liberty Hill, TX, on Jul 08, 2019

[removed] at [removed] was very helpful and very responsive to all of our questions.

3.9
Verified Homeowner

HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Liberty Hill, on Mar 31, 2021

[name removed] has been amazing. He is always responsive and never fails to follow up!

4.2
Verified Homeowner
Liberty Hill, on Mar 20, 2021

No issues at this time

4.7
Verified Homeowner
Liberty Hill, on Dec 14, 2020

[name removed] always responds promptly and handles any issue or questions we have.

4.7
Verified Homeowner
Liberty Hill, on Nov 09, 2020

[name removed] has been amazing. No complaints with him. Still unhappy the builder did not provide a barrier between our property and property owned by the county. Between the developer and [name removed], it would seem prudent to want to protect your product and community.

3.9
Verified Homeowner
Liberty Hill, on Jul 24, 2020

We seemed to have some electrical issues and have people out here like 4-5 times now. We believed it is fixed but something the contractors could have probably done right the first time. Once we made the calls it would get going. [name removed] been instrumental in keeping things moving!

4.4
Verified Homeowner

HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Liberty Hill, on Sep 25, 2021

The process started very rough. The sales person for NGR was not what I would call easy to work with. Just trying to get some very basic info was hard. After closing our experience was amazing. Our construction manager is fantastic. We have some issue as expected or a new house. He is always responsive and quick to get things resolved.

4.1
Verified Homeowner
Liberty Hill, on Jul 31, 2021

Loved working with [name removed]. And the sales staff was great too. Some of the quality is subpar. Can hear outside a/c u it from inside (couldn’t at former house) and whole house shakes when garage door shuts. And stucco is cracking in places. Little things adding up. But still happy to be here and would build with [name removed] again.

4.8
Verified Homeowner
Liberty Hill, on Jan 08, 2021

The electrical for the home has been a challenge. We have had to add additional breakers and the entire box replaced. We have a spot on one of the bath tubs where something looks like in the construction was dropped and chipped about a silver dollar size of paint/enamel all the way down to the silver part. It has been repaired twice now and for the 3d time they are planning on re-coating the entire tub, not sure how that will work for overall final repair. The other major issue has been with the quality if the double oven that came with the house. We have had MULTIPLE issues to say the least. Including it coming on by itself late at night and the only way to turn it off was the outside breaker on the outside of the house. We have had times where it would not even turn on, but many times we could not get it to turn off! The main panel board has been changed out twice now, the 2nd time just this week. It is a huge problem as we never know if we will be able to cook a dinner or not! The home we bought was a spec home, so maybe there was a model for an upgrade but I would hope in homes of this caliber that you would install some of the best lines of home products out there. In researching this double oven the issues are a huge known issue with a big beware on purchasing this oven. We understand in a new home there is going to be issues and we have dealt with them accordingly but the double ovens are a scary issue because of us worrying they might come on 400 degrees when no one is home! Overall we do love [name removed] and have told several people about your homes in our neighborhood as well as a couple of the others in town. Thanks you! [name removed] 512-415-3062 209 [name removed] Loop [name removed] Community [name removed] Hill. TX

3.6
Verified Homeowner