Top Homebuilder Ratings & Reviews

Horizon View Homes

Hammond Farm

42 Homeowner Reviews Completed Mar 2020 - Nov 2020

Horizon View Homes

Overall Satisfaction

4.3
Customers' overall satisfaction
4.7
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.6

Home Personalization Experience

4.7

Lender Experience

5.0

Construction Experience

4.7

Customer Care Experience

4.9

Home Readiness

4.7

Installation & Workmanship

4.6

Community Profile

Horizon View Homes logo
Horizon Homes is a part of Highland Homes, an employee-owned company that has been proudly building homes in Texas for more than 30 years. Horizon Homes is well-known in the Dallas-Fort Worth and Houston areas for its distinctive homes and exceptional customer service.

At Highland Homes, our dedicated employee-owners are passionate about helping customers realize their dreams. Our family of architects, builders and financial experts works tirelessly to build dream homes for our customers, with an emphasis on thoughtful design, durability, energy efficiency and incredible customization options. Learn more about Highland Homes.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Berthoud, CO, on Nov 04, 2020

Friendly, genuine service and contact from start to finish. [name removed], [name removed] and [name removed] are all top notch!! I'm also just so impressed with the quality of home for the money! PleSe keep doing all of this right, stick to your founding values and be an awesome builder far into the future!

5.0
Verified Homeowner
Berthoud, on Oct 31, 2020

They XXXXX , still dealing with warranty issues from June.

0.5
Verified Homeowner
Berthoud, CO, on Oct 13, 2020

Horizon View was understanding and collaborative from beginning to end. We asked so many questions, and had to manage a complicated situation in selling our house and coordinating the purchase at the same time. Horizon View was the easiest part of the entire process, and delivered on a home with high quality workmanship, and a thoughtful design through every aspect of the home. I liked the experience, patience, and willingness to work with the situation we were in. Working with Horizon View was just pleasant.

5.0
Verified Homeowner
Berthoud, CO, on Sep 25, 2020

We were very appreciative of the addition of yard, blinds and refridgerator. Also the extension of wood floors turned out beautiful! We love our new home!

5.0
Verified Homeowner
Berthoud, on Sep 17, 2020

It's easy to submit a warranty ticket online. [name removed] is fabulous to work with, always prompt to respond and schedule time to review, then schedules appropriate remediations.

5.0
Verified Homeowner
Berthoud, on Sep 13, 2020

[name removed] makes the warranty experience tedious and frustrating. He has no bedside manner what so ever. He doesnt tell you when something is scheduled. He is hard to reach and not easy to work with at all. He is the only thing I have to say negative about Horizon View Homes. Everyone else has been a joy to work with. I give Kudos to [name removed] and [name removed], and [name removed] they represent your company well and are very professional and responsive.

2.1
Verified Homeowner
Berthoud, on Jul 31, 2020

I have an appointment on 8/7/2020 for someone to take a look at my broken tile to see if they might fix it. We bought the house in March. If I were in charge, I would have fixed it the day after I was notified

1.7
Verified Homeowner
Berthoud, on Jul 03, 2020

Lengthy time between call backs, sometimes not at all. Warranty contractors have shown up without an appointment. Claim to fix a flexing subfloor was made significantly worse. Framer was unprofessional and did a very poor job. Exterior concrete was done very poorly. They’ve done the absolute minimum required and the concrete is cracking and breaking away. Should consider using rebar reinforced or steel mesh. Very disappointed that I will end up replacing my driveway on a $500,000 home.

1.9
Verified Homeowner
Berthoud, CO, on Jul 01, 2020

Like: Everyone has been really nice and made the purchasing process easy. Dislike: I have been living in my home for 30 days and the front yard landscaping is still not finished??

4.8
Verified Homeowner
Berthoud, on Jun 30, 2020

Warranty requests are slow. Follow up could be better. The warranty claim I've had was completed very satisfactorily.

3.7
Verified Homeowner
Berthoud, CO, on Jun 26, 2020

[name removed] has been very responsive to our questions & concerns. We haven’t heard anything from the warranty people yet. [name removed] always called us back when we called him.

4.3
Verified Homeowner
Berthoud, CO, on Jun 03, 2020

Open communication and commitment to timelines.

5.0
Verified Homeowner
Berthoud, CO, on May 28, 2020

All our questions were answered quickly and fully, and we were invited and welcomed to be part of the complete experience.

4.9
Verified Homeowner
Berthoud, on May 27, 2020

Kept their word all along the way

4.5
Verified Homeowner
Berthoud, on May 14, 2020

Very well built

4.4
Verified Homeowner
Berthoud, CO, on May 07, 2020

[name removed] and I moved into our home in January in Berthoud and we have had the best experience ever. [name removed] has done such an amazing job checking in with us to see how things are going. If we have a concern or question, [name removed] gets back to us immediately to make sure either the problem is dealt with or to make sure we understand! [name removed] customer service is one of a kind and it’s been such a pleasure to work with someone like her.

5.0
Verified Homeowner
Berthoud, CO, on May 01, 2020

The People I worked with, they are the best.

5.0
Verified Homeowner
Berthoud, CO, on Apr 18, 2020

Openness with builder and ability to watch progression

4.3
Verified Homeowner
Berthoud, CO, on Apr 14, 2020

[name removed] and [name removed] (construction and sales) were awesome. Responsive and easy to work with

4.7
Verified Homeowner
Berthoud, on Mar 16, 2020

Quick response. They make the repair/ correction no matter whose fault it is

5.0
Verified Homeowner
Berthoud, on Mar 15, 2020

[Translated from ES] They try to help me all the time

3.6
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Berthoud, CO, on Nov 04, 2020

Friendly, genuine service and contact from start to finish. [name removed], [name removed] and [name removed] are all top notch!! I'm also just so impressed with the quality of home for the money! PleSe keep doing all of this right, stick to your founding values and be an awesome builder far into the future!

5.0
Verified Homeowner
Berthoud, CO, on Oct 13, 2020

Horizon View was understanding and collaborative from beginning to end. We asked so many questions, and had to manage a complicated situation in selling our house and coordinating the purchase at the same time. Horizon View was the easiest part of the entire process, and delivered on a home with high quality workmanship, and a thoughtful design through every aspect of the home. I liked the experience, patience, and willingness to work with the situation we were in. Working with Horizon View was just pleasant.

5.0
Verified Homeowner
Berthoud, CO, on Sep 25, 2020

We were very appreciative of the addition of yard, blinds and refridgerator. Also the extension of wood floors turned out beautiful! We love our new home!

5.0
Verified Homeowner
Berthoud, CO, on Jul 01, 2020

Like: Everyone has been really nice and made the purchasing process easy. Dislike: I have been living in my home for 30 days and the front yard landscaping is still not finished??

4.8
Verified Homeowner
Berthoud, CO, on Jun 26, 2020

[name removed] has been very responsive to our questions & concerns. We haven’t heard anything from the warranty people yet. [name removed] always called us back when we called him.

4.3
Verified Homeowner
Berthoud, CO, on Jun 03, 2020

Open communication and commitment to timelines.

5.0
Verified Homeowner
Berthoud, CO, on May 28, 2020

All our questions were answered quickly and fully, and we were invited and welcomed to be part of the complete experience.

4.9
Verified Homeowner
Berthoud, CO, on May 07, 2020

[name removed] and I moved into our home in January in Berthoud and we have had the best experience ever. [name removed] has done such an amazing job checking in with us to see how things are going. If we have a concern or question, [name removed] gets back to us immediately to make sure either the problem is dealt with or to make sure we understand! [name removed] customer service is one of a kind and it’s been such a pleasure to work with someone like her.

5.0
Verified Homeowner
Berthoud, CO, on May 01, 2020

The People I worked with, they are the best.

5.0
Verified Homeowner
Berthoud, CO, on Apr 18, 2020

Openness with builder and ability to watch progression

4.3
Verified Homeowner
Berthoud, CO, on Apr 14, 2020

[name removed] and [name removed] (construction and sales) were awesome. Responsive and easy to work with

4.7
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Berthoud, on Oct 31, 2020

They XXXXX , still dealing with warranty issues from June.

0.5
Verified Homeowner
Berthoud, on Sep 17, 2020

It's easy to submit a warranty ticket online. [name removed] is fabulous to work with, always prompt to respond and schedule time to review, then schedules appropriate remediations.

5.0
Verified Homeowner
Berthoud, on Sep 13, 2020

[name removed] makes the warranty experience tedious and frustrating. He has no bedside manner what so ever. He doesnt tell you when something is scheduled. He is hard to reach and not easy to work with at all. He is the only thing I have to say negative about Horizon View Homes. Everyone else has been a joy to work with. I give Kudos to [name removed] and [name removed], and [name removed] they represent your company well and are very professional and responsive.

2.1
Verified Homeowner
Berthoud, on Jul 31, 2020

I have an appointment on 8/7/2020 for someone to take a look at my broken tile to see if they might fix it. We bought the house in March. If I were in charge, I would have fixed it the day after I was notified

1.7
Verified Homeowner
Berthoud, on Jul 03, 2020

Lengthy time between call backs, sometimes not at all. Warranty contractors have shown up without an appointment. Claim to fix a flexing subfloor was made significantly worse. Framer was unprofessional and did a very poor job. Exterior concrete was done very poorly. They’ve done the absolute minimum required and the concrete is cracking and breaking away. Should consider using rebar reinforced or steel mesh. Very disappointed that I will end up replacing my driveway on a $500,000 home.

1.9
Verified Homeowner
Berthoud, on Jun 30, 2020

Warranty requests are slow. Follow up could be better. The warranty claim I've had was completed very satisfactorily.

3.7
Verified Homeowner
Berthoud, on Mar 16, 2020

Quick response. They make the repair/ correction no matter whose fault it is

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Berthoud, on May 27, 2020

Kept their word all along the way

4.5
Verified Homeowner
Berthoud, on May 14, 2020

Very well built

4.4
Verified Homeowner
Berthoud, on Mar 15, 2020

[Translated from ES] They try to help me all the time

3.6
Verified Homeowner