Overall Satisfaction
Community Profile
We have been recognized by many organizations for our quality homes, customer experience and dedication to our community. While we are pleased with recognition, we are most proud of the solid foundation and values our company is based on. Our goals go beyond numbers and metrics. We are dedicated to providing the best customer journey and home building experience through compassion, commitment to excellence, honesty and collaboration.
We are committed to building you a place to call home, a place to create memories with family and friends, which will forever be the best view.
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Berthoud, CO, on May 25, 2021
The entire process was smooth and we were very happy with it
Berthoud, on Jan 07, 2022
Quality of house is great, and responsiveness of employees is good.
Berthoud, CO, on May 22, 2021
It was a very easy home buying process! Everyone was helpful and available.
Berthoud, on Nov 20, 2021
Warranty items have not been addressed many item with concerns and not feedback
Berthoud, CO, on Apr 28, 2021
The sales and warranty staff took the time and initiative to contact me, answer questions, give direction and follow up during my whole purchase and move-in process.
Berthoud, on Sep 14, 2021
Lots of minor issues and a couple of major problems. Warranty service is easy to get started but very difficult to get completed in a timely manner or with a high quality of workmanship
Berthoud, CO, on Mar 16, 2021
The whole process was easy and everyone was friendly and helpful along the way
Berthoud, on Aug 31, 2021
We have submitted multiple warranty ticket requests since March. Its been almost SIX MONTHS and NOBODY has come out for any of them.
Berthoud, CO, on Mar 13, 2021
Everyone was extremely helpful and kind! This is my first house ever and it is absolutely beautiful!
Berthoud, on Jul 09, 2021
I enjoy the team, shout out to [name removed] and [name removed] for their great personalities and responsiveness! I think the warranty service can suffer because they are at the mercy of the third-party companies showing up and making their commitments (we've had an electrician not show up, and a long-standing irrigation issue that had scheduled service twice, but didn't show). I don't blame the customer care team for this, I know they're balancing a lot of plates, and doing what they can. I have had several warranty claims that had successful and quick resolution, and the company representatives were very kind and efficient.
Berthoud, on Aug 27, 2021
Warranty team is unresponsive (except fur [name removed]) especially when it revolves around something serious…. The small things get taken care of right away. Luckily I w not had many warranty items at all. But the one big thing I e had to deal with us still unresolved abs calls/ emails go unanswered. I’m trying again next week to get some attention to the matter.
Berthoud, CO, on Mar 05, 2021
Good people, good experience, good quality home.
Berthoud, on Jun 15, 2021
The front facing customer service seems courteous and fast while the back side contractor seam slow on delivery I am still waiting a call back on a few concerns about window and roof.
Berthoud, on Aug 08, 2021
I have requested to have things fixed in my home and the customer service to have that done is awful. You never hear from anyone.
Berthoud, CO, on Jan 29, 2021
We would like to thank everyone involved in the amazing experience this has been for my husband and myself. It has felt too good to be true the entire way, but it has never proved to be anything but lovely lovely! [name removed] won our trust from moment one. He was full of ideas, answers, and integrity. I strongly believe he went above and beyond to protect our experience, and he did it as the honest-to-goodness human that he is. He's a great person. [name removed] is totally delightful, informative, and honest. You're beyond lucky to have these two. [name removed] and [name removed] are welcome in our FABULOUS new home anytime. We couldn't be happier with this location, it is a gift from God! - Our first viewing: we fell in love - We asked about the warranty process, expressed some concerns based on some online reviews: [name removed] put our minds at ease completely, so we moved forward. (We met [name removed] the other day, by the way, and what [name removed] said was true. We feel very solid about getting to work with him.) - Our stove was delayed because of COVID: [name removed] had it handled, our closing date never moved! - I had extensive questions about the contract: [name removed] went through every one of them with great patience. I knew this company was transparent and honest because of that. - Our orientation: talk about feeling like royalty, this team is GREAT at infusing EXCITEMENT into a situation that is already exciting! We felt like millionaires looking at our new home. We had a dream team, we're going to miss getting to speak with them frequently!
Berthoud, on May 04, 2021
There have been a number of items that have needed to be fixed. Most recently a problem with drainage. However, the team has been responsive in getting theses items fixed.
Berthoud, on Jul 20, 2021
The Warranty process, which was a major part of our decision to go with a new build, has been far below what we were promised. I've had multiple requests open for several months, and they still aren't resolved. There have been a few times where appointments were scheduled, no one showed up, and I had to reach out a few days later to understand why. On those occasions the warranty team seemed unaware that no one showed up, or gave a reason for not showing up after I called them days later, but never felt inclined to proactively notify me of the changes. House is built well. The warranty process is baffling. As someone who works with post purchase customer satisfaction, this has been a low value experience. The warranty team is kind and polite, while being hard to reach, inconsistent, and unapologetically late at providing any service through the process they instruct home owners to follow. I must qualify this with the fact that when a serious issue occurred (basement flooded due to an unanchored sump pump pipe), the warranty team showed up the same day, and started repairing the damage very quickly. Similarly, when the garage door fell of the rails, they were very quick to resolve the issue because it posed a safety hazard. So for time sensitive issues they seem to be very attentive. Once the initial work was resolved however (drying the carpet for a few days and removing damaged drywall, insolation and padding), it was a very similar story for repairing the damage: late arrivals, or showing up on the wrong day/week, and overall missing the timeline stated by the team. House is wonderful. We love it. The warranty team needs training on customer satisfaction, or the sales team needs to change/re-manage buyers' expectations for what the warranty process will actually be. Ultimately Horizon View will have challenges maintaining long term approval ratings if customers have a great experience through the 3-6 months of buying a house, only to have it followed up by a less than stellar experience with the warranty process for the 12 months after. The good news from my perspective is that this isn't actually a big or expensive problem to fix. So I'm sure it will get resolved eventually.
Berthoud, on Jan 14, 2021
The warranty service so far has been a nightmare. I submitted a claim in November because our plumbing backed up and the plumber believed that a part had been incorrectly installed. 3 weeks went by without hearing anything so I left a VM at the number provided. I never received a call back. I called again a couple weeks later to find that the phone lines were not working. I emailed the office to find that the person assigned to our claim had closed the claim without ever having contacting us.
Berthoud, on Mar 27, 2021
the overall quality of my home is not quite in line with the pricing
Berthoud, on Oct 31, 2020
They XXXXX , still dealing with warranty issues from June.
Berthoud, CO, on Dec 09, 2020
Throughly enjoyed working with [name removed], he was so great & helpful during the entire process!!
Berthoud, on Feb 02, 2021
Good people to deal with and cooperative to work with during construction. Warranty responses slow at times otherwise good experience.
Berthoud, on Sep 17, 2020
It's easy to submit a warranty ticket online. [name removed] is fabulous to work with, always prompt to respond and schedule time to review, then schedules appropriate remediations.
Berthoud, CO, on Nov 04, 2020
Friendly, genuine service and contact from start to finish. [name removed], [name removed] and [name removed] are all top notch!! I'm also just so impressed with the quality of home for the money! PleSe keep doing all of this right, stick to your founding values and be an awesome builder far into the future!
Berthoud, on Dec 02, 2020
Warranty department would get negative stars if possible.
Berthoud, on Sep 13, 2020
[name removed] makes the warranty experience tedious and frustrating. He has no bedside manner what so ever. He doesnt tell you when something is scheduled. He is hard to reach and not easy to work with at all. He is the only thing I have to say negative about Horizon View Homes. Everyone else has been a joy to work with. I give Kudos to [name removed] and [name removed], and [name removed] they represent your company well and are very professional and responsive.
Berthoud, CO, on Oct 13, 2020
Horizon View was understanding and collaborative from beginning to end. We asked so many questions, and had to manage a complicated situation in selling our house and coordinating the purchase at the same time. Horizon View was the easiest part of the entire process, and delivered on a home with high quality workmanship, and a thoughtful design through every aspect of the home. I liked the experience, patience, and willingness to work with the situation we were in. Working with Horizon View was just pleasant.
Berthoud, on Nov 30, 2020
Warranty process. Verbal commitments that I was later told are not true
Berthoud, on Jul 31, 2020
I have an appointment on 8/7/2020 for someone to take a look at my broken tile to see if they might fix it. We bought the house in March. If I were in charge, I would have fixed it the day after I was notified
Berthoud, CO, on Sep 25, 2020
We were very appreciative of the addition of yard, blinds and refridgerator. Also the extension of wood floors turned out beautiful! We love our new home!
Berthoud, CO, on Jul 01, 2020
Like: Everyone has been really nice and made the purchasing process easy. Dislike: I have been living in my home for 30 days and the front yard landscaping is still not finished??
Berthoud, on Jul 03, 2020
Lengthy time between call backs, sometimes not at all. Warranty contractors have shown up without an appointment. Claim to fix a flexing subfloor was made significantly worse. Framer was unprofessional and did a very poor job. Exterior concrete was done very poorly. They’ve done the absolute minimum required and the concrete is cracking and breaking away. Should consider using rebar reinforced or steel mesh. Very disappointed that I will end up replacing my driveway on a $500,000 home.
Berthoud, on Mar 15, 2020
[Translated from ES] They try to help me all the time
Berthoud, CO, on Jun 26, 2020
[name removed] has been very responsive to our questions & concerns. We haven’t heard anything from the warranty people yet. [name removed] always called us back when we called him.
Berthoud, on Jun 30, 2020
Warranty requests are slow. Follow up could be better. The warranty claim I've had was completed very satisfactorily.
Berthoud, on Mar 16, 2020
Quick response. They make the repair/ correction no matter whose fault it is
Berthoud, CO, on Jun 03, 2020
Open communication and commitment to timelines.
Berthoud, CO, on May 28, 2020
All our questions were answered quickly and fully, and we were invited and welcomed to be part of the complete experience.
Berthoud, CO, on May 07, 2020
[name removed] and I moved into our home in January in Berthoud and we have had the best experience ever. [name removed] has done such an amazing job checking in with us to see how things are going. If we have a concern or question, [name removed] gets back to us immediately to make sure either the problem is dealt with or to make sure we understand! [name removed] customer service is one of a kind and it’s been such a pleasure to work with someone like her.
Berthoud, CO, on Apr 30, 2020
We worked with a great group of people. We bought from [name removed] which was great but was a little inexperienced. [name removed] came on and was very experienced and easy to work with. [name removed] was fantastic as was [name removed] the Construction manager. We had a few issues during construction,but I can say the team was very supportive and always strived to solve the issues because they and the management were flexible and wanted to see us enjoy the experience.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Berthoud, CO, on May 25, 2021
The entire process was smooth and we were very happy with it
Berthoud, CO, on May 22, 2021
It was a very easy home buying process! Everyone was helpful and available.
Berthoud, CO, on Apr 28, 2021
The sales and warranty staff took the time and initiative to contact me, answer questions, give direction and follow up during my whole purchase and move-in process.
Berthoud, CO, on Mar 16, 2021
The whole process was easy and everyone was friendly and helpful along the way
Berthoud, CO, on Mar 13, 2021
Everyone was extremely helpful and kind! This is my first house ever and it is absolutely beautiful!
Berthoud, CO, on Mar 05, 2021
Good people, good experience, good quality home.
Berthoud, CO, on Jan 29, 2021
We would like to thank everyone involved in the amazing experience this has been for my husband and myself. It has felt too good to be true the entire way, but it has never proved to be anything but lovely lovely! [name removed] won our trust from moment one. He was full of ideas, answers, and integrity. I strongly believe he went above and beyond to protect our experience, and he did it as the honest-to-goodness human that he is. He's a great person. [name removed] is totally delightful, informative, and honest. You're beyond lucky to have these two. [name removed] and [name removed] are welcome in our FABULOUS new home anytime. We couldn't be happier with this location, it is a gift from God! - Our first viewing: we fell in love - We asked about the warranty process, expressed some concerns based on some online reviews: [name removed] put our minds at ease completely, so we moved forward. (We met [name removed] the other day, by the way, and what [name removed] said was true. We feel very solid about getting to work with him.) - Our stove was delayed because of COVID: [name removed] had it handled, our closing date never moved! - I had extensive questions about the contract: [name removed] went through every one of them with great patience. I knew this company was transparent and honest because of that. - Our orientation: talk about feeling like royalty, this team is GREAT at infusing EXCITEMENT into a situation that is already exciting! We felt like millionaires looking at our new home. We had a dream team, we're going to miss getting to speak with them frequently!
Berthoud, CO, on Dec 09, 2020
Throughly enjoyed working with [name removed], he was so great & helpful during the entire process!!
Berthoud, CO, on Nov 04, 2020
Friendly, genuine service and contact from start to finish. [name removed], [name removed] and [name removed] are all top notch!! I'm also just so impressed with the quality of home for the money! PleSe keep doing all of this right, stick to your founding values and be an awesome builder far into the future!
Berthoud, CO, on Oct 13, 2020
Horizon View was understanding and collaborative from beginning to end. We asked so many questions, and had to manage a complicated situation in selling our house and coordinating the purchase at the same time. Horizon View was the easiest part of the entire process, and delivered on a home with high quality workmanship, and a thoughtful design through every aspect of the home. I liked the experience, patience, and willingness to work with the situation we were in. Working with Horizon View was just pleasant.
Berthoud, CO, on Sep 25, 2020
We were very appreciative of the addition of yard, blinds and refridgerator. Also the extension of wood floors turned out beautiful! We love our new home!
Berthoud, CO, on Jul 01, 2020
Like: Everyone has been really nice and made the purchasing process easy. Dislike: I have been living in my home for 30 days and the front yard landscaping is still not finished??
Berthoud, CO, on Jun 26, 2020
[name removed] has been very responsive to our questions & concerns. We haven’t heard anything from the warranty people yet. [name removed] always called us back when we called him.
Berthoud, CO, on Jun 03, 2020
Open communication and commitment to timelines.
Berthoud, CO, on May 28, 2020
All our questions were answered quickly and fully, and we were invited and welcomed to be part of the complete experience.
Berthoud, CO, on May 07, 2020
[name removed] and I moved into our home in January in Berthoud and we have had the best experience ever. [name removed] has done such an amazing job checking in with us to see how things are going. If we have a concern or question, [name removed] gets back to us immediately to make sure either the problem is dealt with or to make sure we understand! [name removed] customer service is one of a kind and it’s been such a pleasure to work with someone like her.
Berthoud, CO, on Apr 30, 2020
We worked with a great group of people. We bought from [name removed] which was great but was a little inexperienced. [name removed] came on and was very experienced and easy to work with. [name removed] was fantastic as was [name removed] the Construction manager. We had a few issues during construction,but I can say the team was very supportive and always strived to solve the issues because they and the management were flexible and wanted to see us enjoy the experience.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Berthoud, on Jul 09, 2021
I enjoy the team, shout out to [name removed] and [name removed] for their great personalities and responsiveness! I think the warranty service can suffer because they are at the mercy of the third-party companies showing up and making their commitments (we've had an electrician not show up, and a long-standing irrigation issue that had scheduled service twice, but didn't show). I don't blame the customer care team for this, I know they're balancing a lot of plates, and doing what they can. I have had several warranty claims that had successful and quick resolution, and the company representatives were very kind and efficient.
Berthoud, on Jun 15, 2021
The front facing customer service seems courteous and fast while the back side contractor seam slow on delivery I am still waiting a call back on a few concerns about window and roof.
Berthoud, on May 04, 2021
There have been a number of items that have needed to be fixed. Most recently a problem with drainage. However, the team has been responsive in getting theses items fixed.
Berthoud, on Jan 14, 2021
The warranty service so far has been a nightmare. I submitted a claim in November because our plumbing backed up and the plumber believed that a part had been incorrectly installed. 3 weeks went by without hearing anything so I left a VM at the number provided. I never received a call back. I called again a couple weeks later to find that the phone lines were not working. I emailed the office to find that the person assigned to our claim had closed the claim without ever having contacting us.
Berthoud, on Oct 31, 2020
They XXXXX , still dealing with warranty issues from June.
Berthoud, on Sep 17, 2020
It's easy to submit a warranty ticket online. [name removed] is fabulous to work with, always prompt to respond and schedule time to review, then schedules appropriate remediations.
Berthoud, on Sep 13, 2020
[name removed] makes the warranty experience tedious and frustrating. He has no bedside manner what so ever. He doesnt tell you when something is scheduled. He is hard to reach and not easy to work with at all. He is the only thing I have to say negative about Horizon View Homes. Everyone else has been a joy to work with. I give Kudos to [name removed] and [name removed], and [name removed] they represent your company well and are very professional and responsive.
Berthoud, on Jul 31, 2020
I have an appointment on 8/7/2020 for someone to take a look at my broken tile to see if they might fix it. We bought the house in March. If I were in charge, I would have fixed it the day after I was notified
Berthoud, on Jul 03, 2020
Lengthy time between call backs, sometimes not at all. Warranty contractors have shown up without an appointment. Claim to fix a flexing subfloor was made significantly worse. Framer was unprofessional and did a very poor job. Exterior concrete was done very poorly. They’ve done the absolute minimum required and the concrete is cracking and breaking away. Should consider using rebar reinforced or steel mesh. Very disappointed that I will end up replacing my driveway on a $500,000 home.
Berthoud, on Jun 30, 2020
Warranty requests are slow. Follow up could be better. The warranty claim I've had was completed very satisfactorily.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Berthoud, on Jan 07, 2022
Quality of house is great, and responsiveness of employees is good.
Berthoud, on Nov 20, 2021
Warranty items have not been addressed many item with concerns and not feedback
Berthoud, on Sep 14, 2021
Lots of minor issues and a couple of major problems. Warranty service is easy to get started but very difficult to get completed in a timely manner or with a high quality of workmanship
Berthoud, on Aug 31, 2021
We have submitted multiple warranty ticket requests since March. Its been almost SIX MONTHS and NOBODY has come out for any of them.
Berthoud, on Aug 27, 2021
Warranty team is unresponsive (except fur [name removed]) especially when it revolves around something serious…. The small things get taken care of right away. Luckily I w not had many warranty items at all. But the one big thing I e had to deal with us still unresolved abs calls/ emails go unanswered. I’m trying again next week to get some attention to the matter.
Berthoud, on Aug 08, 2021
I have requested to have things fixed in my home and the customer service to have that done is awful. You never hear from anyone.
Berthoud, on Jul 20, 2021
The Warranty process, which was a major part of our decision to go with a new build, has been far below what we were promised. I've had multiple requests open for several months, and they still aren't resolved. There have been a few times where appointments were scheduled, no one showed up, and I had to reach out a few days later to understand why. On those occasions the warranty team seemed unaware that no one showed up, or gave a reason for not showing up after I called them days later, but never felt inclined to proactively notify me of the changes. House is built well. The warranty process is baffling. As someone who works with post purchase customer satisfaction, this has been a low value experience. The warranty team is kind and polite, while being hard to reach, inconsistent, and unapologetically late at providing any service through the process they instruct home owners to follow. I must qualify this with the fact that when a serious issue occurred (basement flooded due to an unanchored sump pump pipe), the warranty team showed up the same day, and started repairing the damage very quickly. Similarly, when the garage door fell of the rails, they were very quick to resolve the issue because it posed a safety hazard. So for time sensitive issues they seem to be very attentive. Once the initial work was resolved however (drying the carpet for a few days and removing damaged drywall, insolation and padding), it was a very similar story for repairing the damage: late arrivals, or showing up on the wrong day/week, and overall missing the timeline stated by the team. House is wonderful. We love it. The warranty team needs training on customer satisfaction, or the sales team needs to change/re-manage buyers' expectations for what the warranty process will actually be. Ultimately Horizon View will have challenges maintaining long term approval ratings if customers have a great experience through the 3-6 months of buying a house, only to have it followed up by a less than stellar experience with the warranty process for the 12 months after. The good news from my perspective is that this isn't actually a big or expensive problem to fix. So I'm sure it will get resolved eventually.
Berthoud, on Mar 27, 2021
the overall quality of my home is not quite in line with the pricing
Berthoud, on Feb 02, 2021
Good people to deal with and cooperative to work with during construction. Warranty responses slow at times otherwise good experience.
Berthoud, on Dec 02, 2020
Warranty department would get negative stars if possible.
Berthoud, on Nov 30, 2020
Warranty process. Verbal commitments that I was later told are not true