Homebuilder Ratings & Reviews

Horizon View Homes Reviews

130 Homeowner Reviews Completed Mar 2025 - Sep 2026

Overall Satisfaction

4.4
Customers' overall satisfaction
4.6
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Community Satisfaction Ratings

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Lochbuie, CO, on Sep 09, 2026

Good customer service

4.5
Verified Homeowner
Commerce City, CO, on Sep 06, 2026

I loved the great service and support throughout the entire home-buying process. Everything was very professional and smooth.

4.6
Verified Homeowner
Brighton, CO, on Aug 28, 2026

[name removed] our sales agent was awesome to work with. We had been in contact with her over a year before the development got started. She followed up with us and answered the many questions we had. Without her follow through not sure we would have actually got the house of our dreams.

5.0
Verified Homeowner
Fort Collins, CO, on Aug 06, 2026

We do love our home! We’ve had a number of warranty requests and craftsmanship issues. Recently one of our kitchen cabinets completely came off. The floors have needed repair twice, the shower door has been fixed twice. Different cabinets have needed reglued, the caulk has already needed several repairs. The ac was out of Freon. The sprinklers needed recalibrated and didn’t work when we first turned them on. It’s just been a lot of little things that have added up.

4.3
Verified Homeowner
Brighton, CO, on Jul 06, 2026

Disliked working with Blue Spot for the loan. Errors in their paperwork and very end of the day submittals to us was uncalled for We were told the septic and leachfield location in our back yard had to go from one side of the house to the opposite side of the back yard and that was a county requirement. The other homes that have been built since then have the septic and leachfield located on one side of the back yard, so obviously what we were told was incorrect. The result is a back yard where we are more limited for improvements due to untrue requirements of the location for the septic and leachfield. The L bracket fasteners for the closet clothes rods are far too small to hold clothes. I have had to replace all closet bracket fasteners with larger fasteners.. We were told there is a PVC pipe under the driveway so we can more easily install irrigation. No such PVC pipe exists. The PVC that was installed to carry rain water from the downspouts ends abruptly buried next to the driveway. I had to dig to connect drain lines to the PVC and divert the flow of water 35' away from the house, in order to prevent water from undermining the driveway. There are stains on the front threshold that I cannot remove with any cleaners I have tried. The fill diet used around the house to bring it up to the required grade is of poor quality. It contains chunks of asphalt, broken concrete, and general construction trash that I have spent many hours trying to remove the debris. The floor vents and nearby ductwork contained sizable amounts of drywall chunks, spray foam chunks, misc nails and screws, and drywall dust. I have cleaned the floor vents and associated ductwork with my shop vac so that we are no longer circulating construction dust. Relatedly I have changed the furnace filter twice since 5/29 in an effort to clean the ventilation system and our air. The furnace was making quite a lot of noise occasionally. I discovered 2 self tapping screws near the squirrel cage fan that would move and rattle when the blower motor ran. I removed the loose screws. In the bottom of the furnace below the filter there was a section of PVC. Since it wasn't connected to anything I removed it from the bottom of the furnace when I was vacuuming the drywall dust

4.3
Verified Homeowner
Lochbuie, CO, on Jun 22, 2026

The customer service rep has been responsive and has worked to get things fixed as soon as possible.

4.8
Verified Homeowner
Severance, CO, on Jun 03, 2026

Friendly and easy to work with.

4.9
Verified Homeowner
Lochbuie, CO, on May 27, 2026

[name removed] has been great but she has zero support Horizon [name removed] Homes upper Management leaves her in the front lines taking it on the chin and doesn’t support her at all the house that we got for a large amount of money is sub par at best I have a laundry list of things that we have found in the 1st year. The time they give us at closing to walk the house is a joke we had a hour before closing to walk the house to se if everything was ok we have filled many warranty issues it is very frustrating.

1.9
Verified Homeowner
Lochbuie, CO, on Apr 25, 2026

Good communication

4.5
Verified Homeowner
Lochbuie, CO, on Apr 18, 2026

The warranty process when things come up has been smooth thanks to [name removed]. She is a good communicator and easy to get ahold of and takes warranty claims seriously.

5.0
Verified Homeowner
Lochbuie, CO, on Mar 27, 2026

Since we have lived in our house for the first year, we have had several issues that I would not have expected for a new build. I have a driveway where a section is bowing, I have a cracked truss, and several areas where the area was poorly caulked. It just seems like...Oh well, you bought it, and you have to deal with it.

2.2
Verified Homeowner
Commerce City, CO, on Feb 28, 2026

I think [name removed] ,[name removed] are outstanding employees and represent your company well

5.0
Verified Homeowner
Severance, CO, on Jan 29, 2026

Warranty work is only good on certain things. They have excuses on why they can't fix the main issues. Our back yard dirt work had to be fixed by us,our master shower pan always squeaks. The fix was to put holes in our walls to put spray foam and it still squeaks. Garage has a huge Crack in the concrete and that won't be fixed because it's not coming up in pieces. The warranty people have excuses for everything. We are afraid to submit anything to warranty because there is always an excuse why it can't be fixed. We very disappointed in the warranty department!

2.5
Verified Homeowner
Lochbuie, CO, on Jan 25, 2026

Wait times to resolve potential structural issues

4.0
Verified Homeowner
Commerce City, CO, on Jan 14, 2026

My experience was great overall. [name removed] was great and easy to talk to. Any questions or concerns we had he addressed well and in a timely manner. [name removed] was also great, she explained everything really well and also addressed all questions and concerns we had.

5.0
Verified Homeowner
Commerce City, CO, on Dec 17, 2025

After moved in, I just found out that my air conditioner was different (smaller) than the next door house that has the same floor plan and specs but its air conditioner is bigger unit than mine.

4.8
Verified Homeowner
Commerce City, CO, on Dec 10, 2025

Everyone was very helpful The Superintendent was let go without my knowledge. [name removed] was going to give me an estimate on damage by Home Depot while delivering my refrigerator [name removed] recovered and got me the information needed for the repairs [name removed] was wonderful throughout this process I would definitely recommend your company and him to others!

5.0
Verified Homeowner
Lochbuie, CO, on Nov 23, 2025

Extremely friendly and helpful reps from the sales team to the warranty, we’ve enjoyed the process from the start!

5.0
Verified Homeowner
Lochbuie, CO, on Nov 12, 2025

I would not recommend HVH to family and friends. I have found nails, razor blades, giant rocks as in cement rocks in my back yard. The builders that are hired in cut so many corners and it shows. Looking at the model homes truly is a night and day different. I don't think I have one wall in my house that is straight. I was left to clean my entire basement from all of the dirt and dust that came from a new build. I truly am such a disapointed customer. It clearly shows that nobody is looking at this review because I asked for a call back regarding my issues within the first month and I never received a word. HUGE DISAPOINTMENT.

3.2
Verified Homeowner
Johnstown, CO, on Nov 05, 2025

This is our third new build home (the other two being with Lennar). [name removed] only is this home our favorite, hands down, there have been minimal issues and what issues did arise, Horizon Warranty took care of promptly. The 1-year warranty process alone has been the best experience. I don’t think we could have chosen a more beautiful home or wonderful builder to work with!

4.8
Verified Homeowner

Builder Profile

Horizon View Homes logo

After building residences for over 30 years, we’ve seen a lot of trends come and go. But one thing remains the same: if you build high-quality, forward-thinking homes in places people want to live, you’ll have happy customers for life. At least, that’s how we do things at View Homes.

We pride ourselves on crafting new homes inspired by innovation, that blend timeless beauty with I-can’t-believe-that’s-included standard features. We understand exactly how our buyers want to live, and we design accordingly. And we top it all off with best-in-class customer service aimed at exceeding even the highest of expectations. It’s not how every home builder does it — but we’re not like every other home builder.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.