Homebuilder Ratings & Reviews

Horizon View Homes Reviews

262 Homeowner Reviews Completed Sep 2023 - Mar 2025

Overall Satisfaction

4.6
Customers' overall satisfaction
4.6
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Community Satisfaction Ratings

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Severance, CO, on Mar 18, 2025

Everything was so easy. [name removed] was extremely helpful and easy to get a hold of from the beginning. Mazzy made the loan process simple and took a lot of the stress off of us. And [name removed] made the walk through and blue take process so easy. So thank you to everyone involved my wife and I really appreciated all the help.

5.0
Verified Homeowner
Johnstown, CO, on Mar 10, 2025

I disliked that I had an error in submitting my first survey and the sales team immediately began to be rude and disrespectful because it was a "fail"- I had already reached out to the survey company to get this corrected and yet I was still treated very unfairly and rudely by the sales team. everything was great until that point. I enjoyed working with [name removed] until the survey was missent with questions unanswered and things turned 180 degrees relationship wise.

4.4
Verified Homeowner
Lochbuie, CO, on Mar 07, 2025

Our home has been wonderful since day 1. It's been a great experience and was very smooth. I'd like to shout out [name removed] as I've worked with her many times to resolve small warranty things i.e. paint, carpeting, etc. She has always been amazing to work with and super helpful! We love our home. :)

5.0
Verified Homeowner
Johnstown, CO, on Mar 03, 2025

Outstanding help and service with our new home.

4.9
Verified Homeowner
Lochbuie, CO, on Mar 02, 2025

Everything went very smooth and any concerns we had were addressed

5.0
Verified Homeowner
Lochbuie, CO, on Mar 01, 2025

the sales staff were very helpful and answered all my questions to the best of their ability. getting warranty issues resolved has been a struggle and they declined issues that were present from the purchase.

3.3
Verified Homeowner
Lochbuie, CO, on Feb 19, 2025

The experience was very favorable. I have no complaints.

5.0
Verified Homeowner
Severance, CO, on Feb 15, 2025

The people and [name removed] was an amazing help and easy to deal with

5.0
Verified Homeowner
Johnstown, CO, on Feb 07, 2025

Getting issues resolved with the warrenty group can be challenging

3.4
Verified Homeowner
Severance, CO, on Jan 24, 2025

The process was relatively simple and straightforward. The people have all been very nice to work with.

4.5
Verified Homeowner
Lochbuie, CO, on Jan 10, 2025

Very friendly answers all our questions! Helpful on computer to get the paper work they needed.!

5.0
Verified Homeowner
Lochbuie, CO, on Jan 08, 2025

[name removed] and [name removed] were truly great to work with and when I give my feedback it has nothing to do with them because they were great, however I do feel like the quality of my home could have been better considering how much was spent on it. The people who are doing the work on the house throughout the entire process felt like they didn't care how it was built or how it was finished. I know things would not be perfect because we are all human, but I do wish things would have been done without me having to hire a 3rd party inspector like trusses that were completely broken. I thought buying a brand-new home would have been such a fun experience, but unfortunately it was all stress wondering if it was going to be done properly and with care. Imperfections are going to happen, but it feels like there are imperfections throughout the entire house in every single room. I just wish my house was built with the respect by the builders.

3.5
Verified Homeowner
Johnstown, CO, on Jan 04, 2025

The people I’ve worked with make the experience easy!

5.0
Verified Homeowner
Severance, CO, on Jan 03, 2025

1) Although the blue tape was removed prior to my final walk through, I have found multiple areas within the home that still have blue tape on them or had blue tape on them but did not actually get fixed. I am now being told that warranty will not cover these items despite being things that needed to be fixed prior to my final walk-through. Also, my final walk through with the [name removed] was very rushed because he only had a short period of time to complete the walk-through so I did not get to check behind all doors, etc where the issues remain. He also only wanted to focus on appliance use. 2) I had an inspection on the home prior to moving in. The inspector brought concerns regarding the HVAC system to Horizon Homes, however, was told that he was wrong. When I moved in, I could not get the heater to run more than 10 minutes without choking itself out, thus could not get the temperature to increase. I contacted [name removed] with the Warranty team, notified her. The HVAC contractor had to be called out 3 times within 2 days, and still was not resolved. It then took multiple calls to [name removed] to get the parts that were promised, which were not actually delivered until 1 month into me being in the home.

4.5
Verified Homeowner
Johnstown, CO, on Jan 01, 2025

Lack of interest and help when any issue is spoken of

1.9
Verified Homeowner
Lochbuie, CO, on Dec 28, 2024

Si far I made a warranty claim and they were fast to respond and come to fix the issue

5.0
Verified Homeowner
Lochbuie, CO, on Dec 18, 2024

We really enjoyed working with [name removed]! She was able to work with us through several issues and the outcome was fantastic!

4.0
Verified Homeowner
Lochbuie, CO, on Dec 11, 2024

That they don't cover the small issues and the warranty is limited to what they fix. It needs to be more coverage.

5.0
Verified Homeowner
Lochbuie, CO, on Dec 08, 2024

Nothing

4.8
Verified Homeowner
Severance, CO, on Dec 02, 2024

[name removed] and his team did everything so easy and also went above and beyond for me and my family

5.0
Verified Homeowner

Builder Profile

Horizon View Homes logo

After building residences for over 30 years, we’ve seen a lot of trends come and go. But one thing remains the same: if you build high-quality, forward-thinking homes in places people want to live, you’ll have happy customers for life. At least, that’s how we do things at View Homes.

We pride ourselves on crafting new homes inspired by innovation, that blend timeless beauty with I-can’t-believe-that’s-included standard features. We understand exactly how our buyers want to live, and we design accordingly. And we top it all off with best-in-class customer service aimed at exceeding even the highest of expectations. It’s not how every home builder does it — but we’re not like every other home builder.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.