Top Homebuilder Ratings & Reviews

Horizon View Homes

Raindance

58 Homeowner Reviews Completed Feb 2020 - Sep 2020

Horizon View Homes

Overall Satisfaction

4.3
Customers' overall satisfaction
4.4
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.8

Home Personalization Experience

4.8

Lender Experience

4.7

Construction Experience

4.4

Customer Care Experience

4.8

Home Readiness

4.4

Installation & Workmanship

4.5

Community Profile

Horizon View Homes logo
Horizon Homes is a part of Highland Homes, an employee-owned company that has been proudly building homes in Texas for more than 30 years. Horizon Homes is well-known in the Dallas-Fort Worth and Houston areas for its distinctive homes and exceptional customer service.

At Highland Homes, our dedicated employee-owners are passionate about helping customers realize their dreams. Our family of architects, builders and financial experts works tirelessly to build dream homes for our customers, with an emphasis on thoughtful design, durability, energy efficiency and incredible customization options. Learn more about Highland Homes.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Windsor, on Sep 05, 2020

We have enjoyed our experience and Horizon View has met all their obligations for the most part.

3.8
Verified Homeowner
Winsdor, on Sep 04, 2020

[name removed] total lack of communication with warranty dept. I have emailed minimum 3 times in a 1 month span for someone to contact me about a dead tree and 2 dead grasses in my front yard. I even tried calling but phone just rang and rang with no voice mail.

0.5
Verified Homeowner
Windsor, on Sep 02, 2020

Covid affected warranty so far. We have a list but hasn’t been dealt with yet. Customer care was always great.

4.9
Verified Homeowner
Windsor, on Aug 22, 2020

Have had a few warranty issues that have been dealt with in a moderately acceptable manner. Otherwise it has been awesome

4.1
Verified Homeowner
Windsor, CO, on Aug 22, 2020

[name removed] staff has been supper friendly and fun to work with. This was from the start with [name removed] to everyone through to the end have been trying to make us happy in any way they can and have went above and beyond in my opinion.

5.0
Verified Homeowner
Windsor, on Aug 19, 2020

We submitted a warranty claim and didn’t hear anything for several days and then the response we finally got said basically “we will get to you when we can.”

3.0
Verified Homeowner
Windsor, CO, on Aug 16, 2020

[name removed] whole process went very smoothly. [name removed] and [name removed] were very helpful.

5.0
Verified Homeowner
Windsor, CO, on Aug 08, 2020

[name removed] was amazing and helpful with every step along the way! I loved watching every step of the house being built. Any issue we discovered was quickly addressed.

4.6
Verified Homeowner
Windsor, on Aug 04, 2020

Warranty process seems unreliable. [name removed] is slow to communicate.

2.7
Verified Homeowner
Windsor, CO, on Jul 14, 2020

The builder was very responsive to changes that needed to be made.

4.1
Verified Homeowner
Windsor, on Jul 05, 2020

Very attentive and always helpful

4.9
Verified Homeowner
Windsor, on Jun 30, 2020

Due to C-virus some warranty work response times were slowed but understandable acceptable. [name removed] is a real gem !

5.0
Verified Homeowner
Windsor, on Jun 11, 2020

The lot and area we have

4.0
Verified Homeowner
Windsor, on Jun 08, 2020

How friendly and prompt everyone is.

5.0
Verified Homeowner
Winsdor, CO, on May 24, 2020

Reps very personable, and willing to meet our adjusting closing date changes

4.7
Verified Homeowner
Windsor, on May 22, 2020

Promptness, friendly and reliable service

5.0
Verified Homeowner
Windsor, CO, on Apr 29, 2020

The staff was very engaged and wanted to make sure everything was right

4.8
Verified Homeowner
Windsor, CO, on Apr 24, 2020

[name removed] made everything easy

5.0
Verified Homeowner
Windsor, CO, on Apr 18, 2020

The flexibility of the superintendents to fix items needing attention and their willingness to help so we could close on time

3.6
Verified Homeowner
Windsor, CO, on Apr 17, 2020

[name removed], at the model home, was great at checking in and keeping us informed about what stage the builders were on. She was great to work with.

4.7
Verified Homeowner
Windsor, on Apr 13, 2020

Unfortunately I cannot recall a "best" experience with this company. We have been fighting to get the warranty work done every step of the way! We STILL do not have issues repaired from the time we turned them from our move-in in July! When we did have someone come out to try and fix the problem, they messed it up or did not fix it correctly and had to come back several times. I had to take off of work and used vacation to be on-site for the repairs (inside work) and there were times they did not even show up. I am afraid that the end of the warranty period is drawing near and I still will be fighting to have them fix these items or they will say the time period is up and they are no longer going to fix anything that was already on the list!

2.4
Verified Homeowner
Windsor, on Mar 31, 2020

On time

4.5
Verified Homeowner
Windsor, on Mar 29, 2020

They have been responsive when I have called or needed warranty work

4.2
Verified Homeowner
Windsor, CO, on Mar 28, 2020

[name removed] and [name removed] were always helpful and great to work with throughout the process.

4.9
Verified Homeowner
Windsor, CO, on Mar 26, 2020

[name removed] was amazing help and very informative.

4.6
Verified Homeowner
Windsor, on Mar 26, 2020

[name removed]. Horizon View did themselves a favor by allowing [name removed] to be the point of contact on warranty service care. He is thoughtful, insightful, and accommodating. Keep up the good work.

5.0
Verified Homeowner
Windsor, CO, on Mar 24, 2020

Friendly service and inclusion in community prior to move-in

4.9
Verified Homeowner
Windsor, on Mar 20, 2020

Horizon View Homes has more than met all of our expectations. The people we worked with were friendly, honest and forthright. From the contract signing, through home delivery, they kept us informed of the progress on our home. Our house was delivered on time in wonderful condition. We love the design/ floor plan and quality of the materials in the house. The Horizon team has been very quick to respond to any issues we have had with our home. We have been in the house for 10 months now and we couldn't be happier with our choice of builder, our house and the community that we live in. This is the 3rd home we have built and we can definitely say that Horizon View Homes has been the best experience we have had. Thank you Horizon View Homes !

4.8
Verified Homeowner
Windsor, on Mar 12, 2020

[name removed] was an excellent sales woman. Other then that, completely dissatisfied!

3.0
Verified Homeowner
Windsor, CO, on Feb 28, 2020

Overall follow thru

4.7
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Windsor, CO, on Aug 22, 2020

[name removed] staff has been supper friendly and fun to work with. This was from the start with [name removed] to everyone through to the end have been trying to make us happy in any way they can and have went above and beyond in my opinion.

5.0
Verified Homeowner
Windsor, CO, on Aug 16, 2020

[name removed] whole process went very smoothly. [name removed] and [name removed] were very helpful.

5.0
Verified Homeowner
Windsor, CO, on Aug 08, 2020

[name removed] was amazing and helpful with every step along the way! I loved watching every step of the house being built. Any issue we discovered was quickly addressed.

4.6
Verified Homeowner
Windsor, CO, on Jul 14, 2020

The builder was very responsive to changes that needed to be made.

4.1
Verified Homeowner
Winsdor, CO, on May 24, 2020

Reps very personable, and willing to meet our adjusting closing date changes

4.7
Verified Homeowner
Windsor, CO, on Apr 29, 2020

The staff was very engaged and wanted to make sure everything was right

4.8
Verified Homeowner
Windsor, CO, on Apr 24, 2020

[name removed] made everything easy

5.0
Verified Homeowner
Windsor, CO, on Apr 18, 2020

The flexibility of the superintendents to fix items needing attention and their willingness to help so we could close on time

3.6
Verified Homeowner
Windsor, CO, on Apr 17, 2020

[name removed], at the model home, was great at checking in and keeping us informed about what stage the builders were on. She was great to work with.

4.7
Verified Homeowner
Windsor, CO, on Mar 28, 2020

[name removed] and [name removed] were always helpful and great to work with throughout the process.

4.9
Verified Homeowner
Windsor, CO, on Mar 26, 2020

[name removed] was amazing help and very informative.

4.6
Verified Homeowner
Windsor, CO, on Mar 24, 2020

Friendly service and inclusion in community prior to move-in

4.9
Verified Homeowner
Windsor, CO, on Feb 28, 2020

Overall follow thru

4.7
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Winsdor, on Sep 04, 2020

[name removed] total lack of communication with warranty dept. I have emailed minimum 3 times in a 1 month span for someone to contact me about a dead tree and 2 dead grasses in my front yard. I even tried calling but phone just rang and rang with no voice mail.

0.5
Verified Homeowner
Windsor, on Sep 02, 2020

Covid affected warranty so far. We have a list but hasn’t been dealt with yet. Customer care was always great.

4.9
Verified Homeowner
Windsor, on Aug 19, 2020

We submitted a warranty claim and didn’t hear anything for several days and then the response we finally got said basically “we will get to you when we can.”

3.0
Verified Homeowner
Windsor, on Aug 04, 2020

Warranty process seems unreliable. [name removed] is slow to communicate.

2.7
Verified Homeowner
Windsor, on Jul 05, 2020

Very attentive and always helpful

4.9
Verified Homeowner
Windsor, on Jun 30, 2020

Due to C-virus some warranty work response times were slowed but understandable acceptable. [name removed] is a real gem !

5.0
Verified Homeowner
Windsor, on Jun 08, 2020

How friendly and prompt everyone is.

5.0
Verified Homeowner
Windsor, on May 22, 2020

Promptness, friendly and reliable service

5.0
Verified Homeowner
Windsor, on Mar 29, 2020

They have been responsive when I have called or needed warranty work

4.2
Verified Homeowner
Windsor, on Mar 26, 2020

[name removed]. Horizon View did themselves a favor by allowing [name removed] to be the point of contact on warranty service care. He is thoughtful, insightful, and accommodating. Keep up the good work.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Windsor, on Sep 05, 2020

We have enjoyed our experience and Horizon View has met all their obligations for the most part.

3.8
Verified Homeowner
Windsor, on Aug 22, 2020

Have had a few warranty issues that have been dealt with in a moderately acceptable manner. Otherwise it has been awesome

4.1
Verified Homeowner
Windsor, on Jun 11, 2020

The lot and area we have

4.0
Verified Homeowner
Windsor, on Apr 13, 2020

Unfortunately I cannot recall a "best" experience with this company. We have been fighting to get the warranty work done every step of the way! We STILL do not have issues repaired from the time we turned them from our move-in in July! When we did have someone come out to try and fix the problem, they messed it up or did not fix it correctly and had to come back several times. I had to take off of work and used vacation to be on-site for the repairs (inside work) and there were times they did not even show up. I am afraid that the end of the warranty period is drawing near and I still will be fighting to have them fix these items or they will say the time period is up and they are no longer going to fix anything that was already on the list!

2.4
Verified Homeowner
Windsor, on Mar 31, 2020

On time

4.5
Verified Homeowner
Windsor, on Mar 20, 2020

Horizon View Homes has more than met all of our expectations. The people we worked with were friendly, honest and forthright. From the contract signing, through home delivery, they kept us informed of the progress on our home. Our house was delivered on time in wonderful condition. We love the design/ floor plan and quality of the materials in the house. The Horizon team has been very quick to respond to any issues we have had with our home. We have been in the house for 10 months now and we couldn't be happier with our choice of builder, our house and the community that we live in. This is the 3rd home we have built and we can definitely say that Horizon View Homes has been the best experience we have had. Thank you Horizon View Homes !

4.8
Verified Homeowner
Windsor, on Mar 12, 2020

[name removed] was an excellent sales woman. Other then that, completely dissatisfied!

3.0
Verified Homeowner