Overall Satisfaction
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At Highland Homes, our dedicated employee-owners are passionate about helping customers realize their dreams. Our family of architects, builders and financial experts works tirelessly to build dream homes for our customers, with an emphasis on thoughtful design, durability, energy efficiency and incredible customization options. Learn more about Highland Homes.
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Windsor, on Oct 07, 2020
[name removed] all final walkthrough items weren't resolved prior to closing and dealing with warranty issues have been very inconvenient on our end and subs keep pointing fingers st other subs.
Windsor, on Oct 06, 2020
i have nothing to like or dislike ... i havent used it yet
Windsor, CO, on Sep 30, 2020
[name removed] sales office person was very easy and enjoyable to work with. We purchased a home that had previously gone under contract with a different buyer. We tried to have the exterior colors changed but Horizon View was not willing to work with us on that, which was a bit disappointing Everything else went fairly smooth.
Windsor, on Sep 22, 2020
Disliked the slowness of dealing with warranty work. [name removed] is absolutely awesome and we love working with her.
Windsor, on Sep 05, 2020
We have enjoyed our experience and Horizon View has met all their obligations for the most part.
Winsdor, on Sep 04, 2020
[name removed] total lack of communication with warranty dept. I have emailed minimum 3 times in a 1 month span for someone to contact me about a dead tree and 2 dead grasses in my front yard. I even tried calling but phone just rang and rang with no voice mail.
Windsor, on Sep 02, 2020
Covid affected warranty so far. We have a list but hasn’t been dealt with yet. Customer care was always great.
Windsor, on Aug 22, 2020
Have had a few warranty issues that have been dealt with in a moderately acceptable manner. Otherwise it has been awesome
Windsor, CO, on Aug 22, 2020
[name removed] staff has been supper friendly and fun to work with. This was from the start with [name removed] to everyone through to the end have been trying to make us happy in any way they can and have went above and beyond in my opinion.
Windsor, on Aug 19, 2020
We submitted a warranty claim and didn’t hear anything for several days and then the response we finally got said basically “we will get to you when we can.”
Windsor, CO, on Aug 16, 2020
[name removed] whole process went very smoothly. [name removed] and [name removed] were very helpful.
Windsor, CO, on Aug 08, 2020
[name removed] was amazing and helpful with every step along the way! I loved watching every step of the house being built. Any issue we discovered was quickly addressed.
Windsor, on Aug 04, 2020
Warranty process seems unreliable. [name removed] is slow to communicate.
Windsor, CO, on Jul 14, 2020
The builder was very responsive to changes that needed to be made.
Windsor, on Jun 30, 2020
Due to C-virus some warranty work response times were slowed but understandable acceptable. [name removed] is a real gem !
Winsdor, CO, on May 24, 2020
Reps very personable, and willing to meet our adjusting closing date changes
Windsor, CO, on Apr 29, 2020
The staff was very engaged and wanted to make sure everything was right
Windsor, CO, on Apr 18, 2020
The flexibility of the superintendents to fix items needing attention and their willingness to help so we could close on time
Windsor, CO, on Apr 17, 2020
[name removed], at the model home, was great at checking in and keeping us informed about what stage the builders were on. She was great to work with.
Windsor, on Apr 13, 2020
Unfortunately I cannot recall a "best" experience with this company. We have been fighting to get the warranty work done every step of the way! We STILL do not have issues repaired from the time we turned them from our move-in in July! When we did have someone come out to try and fix the problem, they messed it up or did not fix it correctly and had to come back several times. I had to take off of work and used vacation to be on-site for the repairs (inside work) and there were times they did not even show up. I am afraid that the end of the warranty period is drawing near and I still will be fighting to have them fix these items or they will say the time period is up and they are no longer going to fix anything that was already on the list!
Windsor, on Mar 29, 2020
They have been responsive when I have called or needed warranty work
Windsor, CO, on Mar 28, 2020
[name removed] and [name removed] were always helpful and great to work with throughout the process.
Windsor, CO, on Mar 26, 2020
[name removed] was amazing help and very informative.
Windsor, on Mar 26, 2020
[name removed]. Horizon View did themselves a favor by allowing [name removed] to be the point of contact on warranty service care. He is thoughtful, insightful, and accommodating. Keep up the good work.
Windsor, CO, on Mar 24, 2020
Friendly service and inclusion in community prior to move-in
Windsor, on Mar 20, 2020
Horizon View Homes has more than met all of our expectations. The people we worked with were friendly, honest and forthright. From the contract signing, through home delivery, they kept us informed of the progress on our home. Our house was delivered on time in wonderful condition. We love the design/ floor plan and quality of the materials in the house. The Horizon team has been very quick to respond to any issues we have had with our home. We have been in the house for 10 months now and we couldn't be happier with our choice of builder, our house and the community that we live in. This is the 3rd home we have built and we can definitely say that Horizon View Homes has been the best experience we have had. Thank you Horizon View Homes !
Windsor, on Mar 12, 2020
[name removed] was an excellent sales woman. Other then that, completely dissatisfied!
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Windsor, CO, on Sep 30, 2020
[name removed] sales office person was very easy and enjoyable to work with. We purchased a home that had previously gone under contract with a different buyer. We tried to have the exterior colors changed but Horizon View was not willing to work with us on that, which was a bit disappointing Everything else went fairly smooth.
Windsor, CO, on Aug 22, 2020
[name removed] staff has been supper friendly and fun to work with. This was from the start with [name removed] to everyone through to the end have been trying to make us happy in any way they can and have went above and beyond in my opinion.
Windsor, CO, on Aug 16, 2020
[name removed] whole process went very smoothly. [name removed] and [name removed] were very helpful.
Windsor, CO, on Aug 08, 2020
[name removed] was amazing and helpful with every step along the way! I loved watching every step of the house being built. Any issue we discovered was quickly addressed.
Windsor, CO, on Jul 14, 2020
The builder was very responsive to changes that needed to be made.
Winsdor, CO, on May 24, 2020
Reps very personable, and willing to meet our adjusting closing date changes
Windsor, CO, on Apr 29, 2020
The staff was very engaged and wanted to make sure everything was right
Windsor, CO, on Apr 18, 2020
The flexibility of the superintendents to fix items needing attention and their willingness to help so we could close on time
Windsor, CO, on Apr 17, 2020
[name removed], at the model home, was great at checking in and keeping us informed about what stage the builders were on. She was great to work with.
Windsor, CO, on Mar 28, 2020
[name removed] and [name removed] were always helpful and great to work with throughout the process.
Windsor, CO, on Mar 26, 2020
[name removed] was amazing help and very informative.
Windsor, CO, on Mar 24, 2020
Friendly service and inclusion in community prior to move-in
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Windsor, on Oct 06, 2020
i have nothing to like or dislike ... i havent used it yet
Winsdor, on Sep 04, 2020
[name removed] total lack of communication with warranty dept. I have emailed minimum 3 times in a 1 month span for someone to contact me about a dead tree and 2 dead grasses in my front yard. I even tried calling but phone just rang and rang with no voice mail.
Windsor, on Sep 02, 2020
Covid affected warranty so far. We have a list but hasn’t been dealt with yet. Customer care was always great.
Windsor, on Aug 19, 2020
We submitted a warranty claim and didn’t hear anything for several days and then the response we finally got said basically “we will get to you when we can.”
Windsor, on Aug 04, 2020
Warranty process seems unreliable. [name removed] is slow to communicate.
Windsor, on Jun 30, 2020
Due to C-virus some warranty work response times were slowed but understandable acceptable. [name removed] is a real gem !
Windsor, on Mar 29, 2020
They have been responsive when I have called or needed warranty work
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Windsor, on Oct 07, 2020
[name removed] all final walkthrough items weren't resolved prior to closing and dealing with warranty issues have been very inconvenient on our end and subs keep pointing fingers st other subs.
Windsor, on Sep 22, 2020
Disliked the slowness of dealing with warranty work. [name removed] is absolutely awesome and we love working with her.
Windsor, on Sep 05, 2020
We have enjoyed our experience and Horizon View has met all their obligations for the most part.
Windsor, on Aug 22, 2020
Have had a few warranty issues that have been dealt with in a moderately acceptable manner. Otherwise it has been awesome
Windsor, on Apr 13, 2020
Unfortunately I cannot recall a "best" experience with this company. We have been fighting to get the warranty work done every step of the way! We STILL do not have issues repaired from the time we turned them from our move-in in July! When we did have someone come out to try and fix the problem, they messed it up or did not fix it correctly and had to come back several times. I had to take off of work and used vacation to be on-site for the repairs (inside work) and there were times they did not even show up. I am afraid that the end of the warranty period is drawing near and I still will be fighting to have them fix these items or they will say the time period is up and they are no longer going to fix anything that was already on the list!
Windsor, on Mar 20, 2020
Horizon View Homes has more than met all of our expectations. The people we worked with were friendly, honest and forthright. From the contract signing, through home delivery, they kept us informed of the progress on our home. Our house was delivered on time in wonderful condition. We love the design/ floor plan and quality of the materials in the house. The Horizon team has been very quick to respond to any issues we have had with our home. We have been in the house for 10 months now and we couldn't be happier with our choice of builder, our house and the community that we live in. This is the 3rd home we have built and we can definitely say that Horizon View Homes has been the best experience we have had. Thank you Horizon View Homes !