Overall Satisfaction
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We have been recognized by many organizations for our quality homes, customer experience and dedication to our community. While we are pleased with recognition, we are most proud of the solid foundation and values our company is based on. Our goals go beyond numbers and metrics. We are dedicated to providing the best customer journey and home building experience through compassion, commitment to excellence, honesty and collaboration.
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Windsor, CO, on Jul 11, 2022
1.) Early on in July 2021 when we were ready to put our earnest money down, $3k, but there were no lots available. When one became available we still had to wait until Oct 2021 to sign. By the time we could and even though we were existing contacts we were told the earnest money requirement for us was doubled, $6k. We almost went some where else due to this and fortunately it was rectified. 2.) The orientation specialist, Natalie, was TOP NOTCH and GREAT to work with! 3.) The sales team, pretty much just Rhonda, kept us informed and handled any questions we had and was always available to us and really took care of us. 4.) The welcome kit was AMAZING we used all of it. 5.) We are happy with the color pallets and the one we chose but do wish we had more choices at the time.
Windsor, on Jan 16, 2023
Follow up issues were difficult to get scheduled AND for your contractors to keep their appointments with me. I was stood up about 3 times. We have items we taped in the first 30 days and were told by [name removed] it would be things taken care in our one-year follow up. We still have not heard from you for that follow up.
Windsor, on Oct 11, 2022
The warranty service is terrible. Zero follow up have to continue to reach out to them and cc a manager just to get a response. Still things from the 6 month follow that have yet to be addressed and people still haven’t shown up that we’re scheduled. Complete lack of courtesy from them as well.
Windsor, on Jan 15, 2023
[name removed] sales agent was fantastic. Great commumication
Windsor, on Dec 18, 2021
I love the home itself. I’ve had a really hard time getting the warranty department to follow through and get simple warranties projects completed.
Windsor, CO, on Jun 29, 2022
They were very helpful, attentive, and most importantly, responsive! Exceptional customer experience.
Windsor, on Nov 09, 2021
I have been having trouble with the warranty department. No responses after an error with the dryer vent ruined my dryer.
Windsor, on Sep 10, 2022
We had a major water leak early on a Sunday morning. I called the Horizon View emergency hotline. It took quite awhile for someone to return the call. This sent into a panic. Luckily someone was home and shut the water off immediately until we could get a service person on site. If I could change something, I would suggest revising your on-call protocol. As a property manager of multi-family conventional apartment communities for 19 years, a homeowner myself of 17 properties, and manager of 44, this is what has worked well for my business. I require the on-call person respond within 15 minutes of any emergency. I pay $25 per day to whoever holds the phone (in lieu of paying per call). There should be a compensation for holding the phone because you're in maintenance jail during this time. When you hold the phone, you have to stay sober and within cell service range. It is an increased operational cost, but now I have folks begging to take the phone for the extra money each month. This mitigates burn-out and resentment, and keeps higher employee morale. Again, this is just a suggestion. Trust me, I've played around with all scenarios over the years. I have $850 in my monthly budget strictly for on-call. How this played out: Ron saved the day. We made a plan for repairs and everything is moving along smooth. There is never a perfect home. Mistakes happen. It only matters how the team works together to solve the problem. We are VERY happy with Horizon View Homes. I miss working with you all! Sincerely, Leah Dunn ~ Property manager and owner representative for Eco 11 Rentals LLC
Windsor, CO, on Jun 18, 2022
Did not like the delays, but that is unavoidable in the current environment. I liked all the updates.
Windsor, on Oct 26, 2021
Constant communication when needed. Expectations were not just met, but were succeeded.
Windsor, CO, on Jun 18, 2022
Natalie and Rhonda were AMAZING during this process. Customer service goes a long way and they blew it out of the park! Thank you so much!
Windsor, on Jul 20, 2022
Warranty person Ron has not responded to emails with questions.
Windsor, on Oct 25, 2021
[name removed] buying process was great, the design center was awesome. Once we got in the house things were smooth for a while, but the biggest setback in the warranty stuff. We are coming up on our 1 year mark and one problem has been in limbo for about 3 months and we can't get a response either via phone or email. Feels like we are just given the runaround with promises of completion "soon"!
Windsor, on Jul 08, 2022
It takes forever to get appointments and we have been stood up by the trades 5 separate times.
Windsor, CO, on May 09, 2022
It feels like family. I was sad to say goodbye on the final walkthrough of our final investment property that we bought from you ~ Leah (Owner rep and agent)
Windsor, on Jul 06, 2022
To present, I have not experienced any problems that required Warranty Service
Windsor, on Jun 27, 2021
We are STILL awaiting to get repairs that were identified 10 months or more ago
Windsor, CO, on Mar 26, 2022
Consistent contact throughout the process with updates on progress and milestones was excellent
Windsor, on Jun 02, 2022
Poor response to fixing things after the sale - i have waited months and months. I would not recommend Horizon View Homes
Windsor, CO, on Mar 24, 2022
I liked how salespersons kept us up to date on the progress on our build. I hated unpacking after we moved, but that was out of Horizon Views control.
Windsor, on May 11, 2022
Still waiting on the front lawn replacement and grasses along the left of the driveway to be replaced.
Windsor, on May 10, 2021
[name removed] overall attitude since I paid for my home. Trying to get warranty work done with the point of contact changing so many time over the year had been frustrating. Finding how corners were cut with the house to save money for the company is ridiculous. Just overall not a good experience.
Windsor, on Apr 19, 2022
They have fixed most of my items that needed fixed in a timely matter. I am still waiting on my counters to be fixed in the kitchen. It needs to be done soon!
Windsor, CO, on Mar 22, 2022
honestly I was happy with the whole process. we love our home
Windsor, on Dec 29, 2020
Overall experience has been great. My only negative is the warranty side. It has not met the same standard as the sales and builder side.
Windsor, CO, on Mar 15, 2022
Rhonda was a consistent and responsive point of contact throughout the whole process. She made things simple and straightforward. Pat was fantastic to walk through the home with a couple of times and Rudy also checked in on us when we’d see him onsite or down the street. Brandon was also very friendly and helpful we saw him too! We wish we could have had a say in the covered deck before the building permits were submitted and that our fireplace was better quality since it was an add on. Outside of that, there were lots more likes than dislikes.
Windsor, on Dec 10, 2020
They were very friendly and will to work through issues in a calm and respectful way. I had a couple small issues on a few detail items but very pleased over all.
Windsor, on Jan 14, 2022
They’ve done a great job. [name removed] has been very responsive
Windsor, CO, on Feb 20, 2022
The building process was pretty much what we expected. The only delays were not builder caused. But, from the walk through to closing/moving the experience has not been very good. The cleaning crew you used was terrible. We are almost a month into our home and we are still trying to clean the messes left by the trades and cleaners. When you only have 30 minutes or so to look at the home prior to closing you can’t possibly have enough time to look closely at the details. We still can’t get all of the adhesives and spots/stains off of the LVP and tiles. There are lots of areas on the white quartz countertops that have clues/adhesives on it. We aren’t sure if we should scrape or rub to get it off. The windows throughout the house are not very clean, including paint on French door glass. I am extremely disappointed in the finish work detail. Having the painter in after everything was installed was bad. The are several areas where paint is on hinges, latches, mirror clips and all over the LVP etc. throughout the house. The tape job and preparation must have been crooked at best, sloppy at worst. Paint didn’t get applied to the top of door trim, above mirrors, bath tiles, etc. Plus there isn’t any touch up paint left behind. (I suppose that is because you use palettes and take paint from house to house.) The dirt left in the bathtubs was pretty thick. We know there are a lot of last minute things you all have to do. Perhaps the closing should have been put off a week in order to assure completion but, that would have been problematic for our lender. But our initial walk through was held up by three days because of tile work or something and they were still caulking the morning of closing. Then our toilet in the primary bathroom plugged up 5 days after closing. The plumber found a rag in the toilet which looked like it was a rag used to finished tile in our shower.
Windsor, on Dec 10, 2020
We have submitted several warranty requests that went way too long with resolution, some are still outstanding. It sounds like there was too many request and horizon view was not able to keep up.
Windsor, on Dec 30, 2021
Great! We've submitted only a few warranty requests and they were completed promptly.
Windsor, CO, on Feb 15, 2022
Sales Representative was very attentive and knowledgeable.
Windsor, on Nov 30, 2020
Too few electrical outlets in garage, basement and outside. We needed to install outlet in garage ceiling for radon mitigation, should have come with the house. No fan over stovetop. And, stovetop too small, should install 36 inch one.
Windsor, CO, on Feb 14, 2022
We liked the quality to affordability. Great experience and happy with our home.
Windsor, on Dec 03, 2021
At times [name removed] could be a bit standoffish. I think he means well but he can be a bit blunt when under pressure and sometimes taking a deep breath or taking time to listen might go a bit further. Otherwise, he does get everything we need done and in a quick fashion. So he is amazing at that. It just wouldn't hurt to be a little more "sensitive" or "empathetic" when listening to the problem or issue at hand.
Windsor, CO, on Jan 26, 2022
Liked process, options, choices. Disliked not knowing about options I would like. Disliked bathroom storage.
Windsor, on Oct 07, 2020
[name removed] all final walkthrough items weren't resolved prior to closing and dealing with warranty issues have been very inconvenient on our end and subs keep pointing fingers st other subs.
Windsor, on Nov 28, 2021
Warranty representatives actively reach out to see if assistance is needed and help extensively when the help is received.
Windsor, CO, on Jan 18, 2022
Rhonda, Kade, Natalie and Rudy were all amazing! Rhonda and Kade were prompt to get questions answered and they were always available for help when needed. They made me feel like a valued buyer and not just a number. Natalie was thorough and professional during our walk throughs. I just love the whole team!! Great people with great hearts!
Windsor, on Sep 22, 2020
Disliked the slowness of dealing with warranty work. [name removed] is absolutely awesome and we love working with her.
Windsor, on Oct 20, 2021
[name removed] is great and always willing to help if something is still pending on our list.
Windsor, on Sep 05, 2020
We have enjoyed our experience and Horizon View has met all their obligations for the most part.
Windsor, CO, on Dec 02, 2021
We had a great experience, we knew there might be delays but we were well communicated with.
Windsor, on Aug 22, 2020
Have had a few warranty issues that have been dealt with in a moderately acceptable manner. Otherwise it has been awesome
Windsor, on Aug 28, 2021
They have fixed any issue we have had in a timely manner. Always friendly
Windsor, CA, on Nov 11, 2021
I wish there was a little better communication during the process. Our salesperson was nice, but I feel that we were not introduced to everything that we could have been in the way of options and upgrades. We found out later and there are several things that we would have opted to do had we known. Other than that it was great!
Windsor, on Aug 03, 2021
So far, I’ve enjoyed and appreciated the quick response from the warranty team. It’s taken a while to get some things completed but that’s only because our schedule and their schedules are busy and we’ve had a hard time finding spaces of time to meet. Other than that, we’re very satisfied
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Windsor, CO, on Jul 11, 2022
1.) Early on in July 2021 when we were ready to put our earnest money down, $3k, but there were no lots available. When one became available we still had to wait until Oct 2021 to sign. By the time we could and even though we were existing contacts we were told the earnest money requirement for us was doubled, $6k. We almost went some where else due to this and fortunately it was rectified. 2.) The orientation specialist, Natalie, was TOP NOTCH and GREAT to work with! 3.) The sales team, pretty much just Rhonda, kept us informed and handled any questions we had and was always available to us and really took care of us. 4.) The welcome kit was AMAZING we used all of it. 5.) We are happy with the color pallets and the one we chose but do wish we had more choices at the time.
Windsor, CO, on Jun 29, 2022
They were very helpful, attentive, and most importantly, responsive! Exceptional customer experience.
Windsor, CO, on Jun 18, 2022
Did not like the delays, but that is unavoidable in the current environment. I liked all the updates.
Windsor, CO, on Jun 18, 2022
Natalie and Rhonda were AMAZING during this process. Customer service goes a long way and they blew it out of the park! Thank you so much!
Windsor, CO, on May 09, 2022
It feels like family. I was sad to say goodbye on the final walkthrough of our final investment property that we bought from you ~ Leah (Owner rep and agent)
Windsor, CO, on Mar 26, 2022
Consistent contact throughout the process with updates on progress and milestones was excellent
Windsor, CO, on Mar 24, 2022
I liked how salespersons kept us up to date on the progress on our build. I hated unpacking after we moved, but that was out of Horizon Views control.
Windsor, CO, on Mar 22, 2022
honestly I was happy with the whole process. we love our home
Windsor, CO, on Mar 15, 2022
Rhonda was a consistent and responsive point of contact throughout the whole process. She made things simple and straightforward. Pat was fantastic to walk through the home with a couple of times and Rudy also checked in on us when we’d see him onsite or down the street. Brandon was also very friendly and helpful we saw him too! We wish we could have had a say in the covered deck before the building permits were submitted and that our fireplace was better quality since it was an add on. Outside of that, there were lots more likes than dislikes.
Windsor, CO, on Feb 20, 2022
The building process was pretty much what we expected. The only delays were not builder caused. But, from the walk through to closing/moving the experience has not been very good. The cleaning crew you used was terrible. We are almost a month into our home and we are still trying to clean the messes left by the trades and cleaners. When you only have 30 minutes or so to look at the home prior to closing you can’t possibly have enough time to look closely at the details. We still can’t get all of the adhesives and spots/stains off of the LVP and tiles. There are lots of areas on the white quartz countertops that have clues/adhesives on it. We aren’t sure if we should scrape or rub to get it off. The windows throughout the house are not very clean, including paint on French door glass. I am extremely disappointed in the finish work detail. Having the painter in after everything was installed was bad. The are several areas where paint is on hinges, latches, mirror clips and all over the LVP etc. throughout the house. The tape job and preparation must have been crooked at best, sloppy at worst. Paint didn’t get applied to the top of door trim, above mirrors, bath tiles, etc. Plus there isn’t any touch up paint left behind. (I suppose that is because you use palettes and take paint from house to house.) The dirt left in the bathtubs was pretty thick. We know there are a lot of last minute things you all have to do. Perhaps the closing should have been put off a week in order to assure completion but, that would have been problematic for our lender. But our initial walk through was held up by three days because of tile work or something and they were still caulking the morning of closing. Then our toilet in the primary bathroom plugged up 5 days after closing. The plumber found a rag in the toilet which looked like it was a rag used to finished tile in our shower.
Windsor, CO, on Feb 15, 2022
Sales Representative was very attentive and knowledgeable.
Windsor, CO, on Feb 14, 2022
We liked the quality to affordability. Great experience and happy with our home.
Windsor, CO, on Jan 26, 2022
Liked process, options, choices. Disliked not knowing about options I would like. Disliked bathroom storage.
Windsor, CO, on Jan 18, 2022
Rhonda, Kade, Natalie and Rudy were all amazing! Rhonda and Kade were prompt to get questions answered and they were always available for help when needed. They made me feel like a valued buyer and not just a number. Natalie was thorough and professional during our walk throughs. I just love the whole team!! Great people with great hearts!
Windsor, CO, on Dec 02, 2021
We had a great experience, we knew there might be delays but we were well communicated with.
Windsor, CA, on Nov 11, 2021
I wish there was a little better communication during the process. Our salesperson was nice, but I feel that we were not introduced to everything that we could have been in the way of options and upgrades. We found out later and there are several things that we would have opted to do had we known. Other than that it was great!
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Windsor, on Oct 11, 2022
The warranty service is terrible. Zero follow up have to continue to reach out to them and cc a manager just to get a response. Still things from the 6 month follow that have yet to be addressed and people still haven’t shown up that we’re scheduled. Complete lack of courtesy from them as well.
Windsor, on Sep 10, 2022
We had a major water leak early on a Sunday morning. I called the Horizon View emergency hotline. It took quite awhile for someone to return the call. This sent into a panic. Luckily someone was home and shut the water off immediately until we could get a service person on site. If I could change something, I would suggest revising your on-call protocol. As a property manager of multi-family conventional apartment communities for 19 years, a homeowner myself of 17 properties, and manager of 44, this is what has worked well for my business. I require the on-call person respond within 15 minutes of any emergency. I pay $25 per day to whoever holds the phone (in lieu of paying per call). There should be a compensation for holding the phone because you're in maintenance jail during this time. When you hold the phone, you have to stay sober and within cell service range. It is an increased operational cost, but now I have folks begging to take the phone for the extra money each month. This mitigates burn-out and resentment, and keeps higher employee morale. Again, this is just a suggestion. Trust me, I've played around with all scenarios over the years. I have $850 in my monthly budget strictly for on-call. How this played out: Ron saved the day. We made a plan for repairs and everything is moving along smooth. There is never a perfect home. Mistakes happen. It only matters how the team works together to solve the problem. We are VERY happy with Horizon View Homes. I miss working with you all! Sincerely, Leah Dunn ~ Property manager and owner representative for Eco 11 Rentals LLC
Windsor, on Jul 20, 2022
Warranty person Ron has not responded to emails with questions.
Windsor, on Jul 08, 2022
It takes forever to get appointments and we have been stood up by the trades 5 separate times.
Windsor, on Jul 06, 2022
To present, I have not experienced any problems that required Warranty Service
Windsor, on Jun 02, 2022
Poor response to fixing things after the sale - i have waited months and months. I would not recommend Horizon View Homes
Windsor, on May 11, 2022
Still waiting on the front lawn replacement and grasses along the left of the driveway to be replaced.
Windsor, on Apr 19, 2022
They have fixed most of my items that needed fixed in a timely matter. I am still waiting on my counters to be fixed in the kitchen. It needs to be done soon!
Windsor, on Jan 14, 2022
They’ve done a great job. [name removed] has been very responsive
Windsor, on Dec 30, 2021
Great! We've submitted only a few warranty requests and they were completed promptly.
Windsor, on Dec 03, 2021
At times [name removed] could be a bit standoffish. I think he means well but he can be a bit blunt when under pressure and sometimes taking a deep breath or taking time to listen might go a bit further. Otherwise, he does get everything we need done and in a quick fashion. So he is amazing at that. It just wouldn't hurt to be a little more "sensitive" or "empathetic" when listening to the problem or issue at hand.
Windsor, on Nov 28, 2021
Warranty representatives actively reach out to see if assistance is needed and help extensively when the help is received.
Windsor, on Oct 20, 2021
[name removed] is great and always willing to help if something is still pending on our list.
Windsor, on Aug 28, 2021
They have fixed any issue we have had in a timely manner. Always friendly
Windsor, on Aug 03, 2021
So far, I’ve enjoyed and appreciated the quick response from the warranty team. It’s taken a while to get some things completed but that’s only because our schedule and their schedules are busy and we’ve had a hard time finding spaces of time to meet. Other than that, we’re very satisfied
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Windsor, on Jan 16, 2023
Follow up issues were difficult to get scheduled AND for your contractors to keep their appointments with me. I was stood up about 3 times. We have items we taped in the first 30 days and were told by [name removed] it would be things taken care in our one-year follow up. We still have not heard from you for that follow up.
Windsor, on Jan 15, 2023
[name removed] sales agent was fantastic. Great commumication
Windsor, on Dec 18, 2021
I love the home itself. I’ve had a really hard time getting the warranty department to follow through and get simple warranties projects completed.
Windsor, on Nov 09, 2021
I have been having trouble with the warranty department. No responses after an error with the dryer vent ruined my dryer.
Windsor, on Oct 26, 2021
Constant communication when needed. Expectations were not just met, but were succeeded.
Windsor, on Oct 25, 2021
[name removed] buying process was great, the design center was awesome. Once we got in the house things were smooth for a while, but the biggest setback in the warranty stuff. We are coming up on our 1 year mark and one problem has been in limbo for about 3 months and we can't get a response either via phone or email. Feels like we are just given the runaround with promises of completion "soon"!
Windsor, on Jun 27, 2021
We are STILL awaiting to get repairs that were identified 10 months or more ago
Windsor, on May 10, 2021
[name removed] overall attitude since I paid for my home. Trying to get warranty work done with the point of contact changing so many time over the year had been frustrating. Finding how corners were cut with the house to save money for the company is ridiculous. Just overall not a good experience.
Windsor, on Dec 29, 2020
Overall experience has been great. My only negative is the warranty side. It has not met the same standard as the sales and builder side.
Windsor, on Dec 10, 2020
They were very friendly and will to work through issues in a calm and respectful way. I had a couple small issues on a few detail items but very pleased over all.
Windsor, on Dec 10, 2020
We have submitted several warranty requests that went way too long with resolution, some are still outstanding. It sounds like there was too many request and horizon view was not able to keep up.
Windsor, on Nov 30, 2020
Too few electrical outlets in garage, basement and outside. We needed to install outlet in garage ceiling for radon mitigation, should have come with the house. No fan over stovetop. And, stovetop too small, should install 36 inch one.
Windsor, on Oct 07, 2020
[name removed] all final walkthrough items weren't resolved prior to closing and dealing with warranty issues have been very inconvenient on our end and subs keep pointing fingers st other subs.
Windsor, on Sep 22, 2020
Disliked the slowness of dealing with warranty work. [name removed] is absolutely awesome and we love working with her.
Windsor, on Sep 05, 2020
We have enjoyed our experience and Horizon View has met all their obligations for the most part.
Windsor, on Aug 22, 2020
Have had a few warranty issues that have been dealt with in a moderately acceptable manner. Otherwise it has been awesome