Overall Satisfaction
Community Profile
We have been recognized by many organizations for our quality homes, customer experience and dedication to our community. While we are pleased with recognition, we are most proud of the solid foundation and values our company is based on. Our goals go beyond numbers and metrics. We are dedicated to providing the best customer journey and home building experience through compassion, commitment to excellence, honesty and collaboration.
We are committed to building you a place to call home, a place to create memories with family and friends, which will forever be the best view.
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Windsor, CO, on May 03, 2021
Everything was done when we were told it would be. Everyone who we dealt with was friendly and professional
Windsor, on May 04, 2021
There are still items that haven't been addressed even though I was told they would be.
Windsor, on May 10, 2021
[name removed] overall attitude since I paid for my home. Trying to get warranty work done with the point of contact changing so many time over the year had been frustrating. Finding how corners were cut with the house to save money for the company is ridiculous. Just overall not a good experience.
Windsor, on Dec 29, 2020
Overall experience has been great. My only negative is the warranty side. It has not met the same standard as the sales and builder side.
Windsor, CO, on Mar 27, 2021
I loved the intimate experience we had with all involved with Horizon View Homes.
Windsor, on Dec 10, 2020
They were very friendly and will to work through issues in a calm and respectful way. I had a couple small issues on a few detail items but very pleased over all.
Windsor, on Dec 10, 2020
We have submitted several warranty requests that went way too long with resolution, some are still outstanding. It sounds like there was too many request and horizon view was not able to keep up.
Windsor, CO, on Jan 23, 2021
This was a stress-free process from start to finish. My family and I have had zero issues with Horizon View and we love the home.
Windsor, on Nov 30, 2020
Too few electrical outlets in garage, basement and outside. We needed to install outlet in garage ceiling for radon mitigation, should have come with the house. No fan over stovetop. And, stovetop too small, should install 36 inch one.
Windsor, CO, on Jan 22, 2021
I loved how personable [name removed] was. We also have been overly pleased with [name removed] and her commitment to making sure everything was perfect in our home.
Windsor, on Jan 28, 2021
[name removed] was great, but have concerns when walk through was done and found crooked wall the general manager said that may be how it has to be. It was fixed but really....made us wonder about other things.
Windsor, on Dec 02, 2020
I like the home. I dislike that my neighbors had the option to finish their backyard. I was not offered that and was told no when asked. I also dislike the fact that I have had warranty claims in for over 3 months and they have yet to be fixed. I disdain the fact that your company employee ran in to my wifes car and the solution was to let insurance deal with it.
Windsor, CO, on Jan 20, 2021
- [name removed] was amazing to work with. She is friendly, so helpful, and always responded to our questions really quickly. We came to look at homes not quite ready to pull the trigger yet but she found us the perfect home after we explained what we were looking for. We are so happy here! She went above and beyond. - [name removed] was extremely knowledgeable about everything in the house and also great to work with! - I apologize but my memory is terrible and this was a while ago but whoever we worked with in the design center was also really nice and very helpful. - We appreciate everyone who put in work to build the house. We couldn’t believe how quickly everything was finished. [name removed] was awesome. So helpful, quick to respond to all the small things we noticed during the walk through. - On a last note. We appreciate the 30 day check in and that people have been checking in on us even after we closed on the house. We also like that the home has a warranty. We looked at new builds that didn’t and that was definitely a deal breaker for us.
Windsor, on Oct 06, 2020
i have nothing to like or dislike ... i havent used it yet
Windsor, on Oct 07, 2020
[name removed] all final walkthrough items weren't resolved prior to closing and dealing with warranty issues have been very inconvenient on our end and subs keep pointing fingers st other subs.
Windsor, CO, on Jan 15, 2021
I loved the communication and that everything was so smooth!
Winsdor, on Sep 04, 2020
[name removed] total lack of communication with warranty dept. I have emailed minimum 3 times in a 1 month span for someone to contact me about a dead tree and 2 dead grasses in my front yard. I even tried calling but phone just rang and rang with no voice mail.
Windsor, on Sep 22, 2020
Disliked the slowness of dealing with warranty work. [name removed] is absolutely awesome and we love working with her.
Windsor, CO, on Jan 15, 2021
Liked being able to get in contact quickly with sales and customer service reps.
Windsor, on Sep 02, 2020
Covid affected warranty so far. We have a list but hasn’t been dealt with yet. Customer care was always great.
Windsor, on Sep 05, 2020
We have enjoyed our experience and Horizon View has met all their obligations for the most part.
Windsor, CO, on Jan 14, 2021
[name removed] entire process was great. Amazing communication throughout the entire process. Amazing quality in their workmanship. Every member of the team was a pleasure to work with and I would definitely recommend them to my friends and family
Windsor, on Aug 19, 2020
We submitted a warranty claim and didn’t hear anything for several days and then the response we finally got said basically “we will get to you when we can.”
Windsor, on Aug 22, 2020
Have had a few warranty issues that have been dealt with in a moderately acceptable manner. Otherwise it has been awesome
Windsor, CO, on Jan 07, 2021
Day we got our keys, 12-5-2020, they did not work. [name removed] had to come let us in and she called her boss to reset the locks. There were no garage door openers, or appliance books and the contractor’s doorknob had not been replaced on the east garage door and the drawer to the oven does not sit properly. There was a glass garage door window broken. [name removed] glass was replaced the next day and he gave us two garage door openers (but we have 3 garage doors) along with a garage door manual. Upstairs bathroom cabinets were set to close to the toilet. They knocked out the west wall and moved it 4” back. In doing so they moved the same cabinets and placed over bathroom floor without any tile under it. Also, used previous drilled holes to bring the plumbing through, this causing stress/wedge on plumbing. Then patched up the inner cabinet walls like trailer trash. Mentioned to [name removed] and he said no tile ever goes under bathroom floor, this saves money. So again, $500,000.00 and I have a patched trailer bathroom with wedge plumbing with previous drilled holes not lining up and different color patched in sidewalls. Later that day [name removed] came by with a painter. He was extremely rude and short with his conversations. (This is completely unacceptable and very unprofessional) I caught [name removed] outside walking around showing the painter what to touch up. I asked if he had spoken to [name removed] about our floors, he said yes that there was nothing he could do and that he was with the painter right now. [name removed] came to the door before he left to discuss a time for the painters to come back and I tried showing him the holes in the floors and how rough they still were. He said that is just how they are and nothing they would do about it. If I did not like it, we could fill out a warranty form, but it still would not do us any good. [name removed] next day [name removed] and [name removed] came by. [name removed] had a sample board with her that her boss told her to bring. [name removed] then showed up and commented that the sample board looked and felt much better than our floors. [name removed] also came over and noticed a difference. I explained how the floor wasn’t sanded well if it was sanded at all prior to being stained due to a board in the main walkway of the kitchen wasn’t flush with the rest of the floor by at least 1/4” and then was stained. My husband and I noticed this board during the build of the house, and it was replaced after we said it was not acceptable and the floor had been stained. There was also another place in the entry of the pantry that was in the same manner that is still missing stain. We were told during our walkthrough that the floors would have a nice shiny finish prior to us moving in, by [name removed]. [name removed] and [name removed]’s boss came by and said he wasn’t happy with the board that had been replaced or the on in the pantry doorway and would have a rep from images flooring come look at it and if it needed to be sanded and refinished he would have it done. I let [name removed] know on 12-8-2020 that or garage door handle had been delivered and it still hasn’t been put on. [name removed] outlets on the kitchen wall with the fridge keep flipping the breaker. After it snowed on December 12, 2020, we noticed big icicles hanging off the roof line master bedroom (Northwest conner/middle and Northeast conner). [name removed] sent [name removed] a txt and she said to fill out a warranty form. Images Flooring ([name removed] or [name removed]) came by around 10:45 to11:00 on 12-15-2020 said he would fill knots and re-stain the spot in pantry door way. Said our floors won’t look like samples because it’s not done in a controlled environment and floor finishing will not protect the wood from spills that aren’t immediately cleaned up, that if our dishwasher ever leaks or there are any other spills it will cause permanent water damage to the floors. We were told the granite countertops would come sealed…[name removed] said if we wanted them sealed, we had to do it ourselves. [name removed] backsplash/countertop was broken but glued back together instead of replacing it. Have problems with light switch next to the entry door. (turning off and makes other lights flicker off and on) Stove-Bottom drawer does not close. Pointed this out during walkthrough but now they tell us to call the manufacturer. It came broke it did not happen afterwards so we should not have to deal with it. We have picture documentation of everything, and we can send at any time. Inspection needs to be done by a professional prior to the home buyers walk through. We should not be the one pointing all the major problems on a half of a million dollars house. Secondly, (this one is important) you should never speak rudely, talk down or be short with a home buyer. [name removed] was completely out of line speaking to my wife this way and maybe needs a reminder how to talk to a woman with respect. [name removed] on the other hand has been nothing but a great help all throughout the process!!! She is a sweetheart and a great person.
Windsor, on Aug 04, 2020
Warranty process seems unreliable. [name removed] is slow to communicate.
Windsor, CO, on Dec 03, 2020
Enjoyed the process. It was smooth and the response to questions or concerns was handled in a very professional and timely manner
Windsor, on Apr 13, 2020
Unfortunately I cannot recall a "best" experience with this company. We have been fighting to get the warranty work done every step of the way! We STILL do not have issues repaired from the time we turned them from our move-in in July! When we did have someone come out to try and fix the problem, they messed it up or did not fix it correctly and had to come back several times. I had to take off of work and used vacation to be on-site for the repairs (inside work) and there were times they did not even show up. I am afraid that the end of the warranty period is drawing near and I still will be fighting to have them fix these items or they will say the time period is up and they are no longer going to fix anything that was already on the list!
Windsor, on Jun 30, 2020
Due to C-virus some warranty work response times were slowed but understandable acceptable. [name removed] is a real gem !
Windsor, CO, on Sep 30, 2020
[name removed] sales office person was very easy and enjoyable to work with. We purchased a home that had previously gone under contract with a different buyer. We tried to have the exterior colors changed but Horizon View was not willing to work with us on that, which was a bit disappointing Everything else went fairly smooth.
Windsor, on Mar 20, 2020
Horizon View Homes has more than met all of our expectations. The people we worked with were friendly, honest and forthright. From the contract signing, through home delivery, they kept us informed of the progress on our home. Our house was delivered on time in wonderful condition. We love the design/ floor plan and quality of the materials in the house. The Horizon team has been very quick to respond to any issues we have had with our home. We have been in the house for 10 months now and we couldn't be happier with our choice of builder, our house and the community that we live in. This is the 3rd home we have built and we can definitely say that Horizon View Homes has been the best experience we have had. Thank you Horizon View Homes !
Windsor, CO, on Aug 22, 2020
[name removed] staff has been supper friendly and fun to work with. This was from the start with [name removed] to everyone through to the end have been trying to make us happy in any way they can and have went above and beyond in my opinion.
Windsor, on Mar 12, 2020
[name removed] was an excellent sales woman. Other then that, completely dissatisfied!
Windsor, CO, on Aug 16, 2020
[name removed] whole process went very smoothly. [name removed] and [name removed] were very helpful.
Windsor, on Mar 29, 2020
They have been responsive when I have called or needed warranty work
Windsor, CO, on Aug 08, 2020
[name removed] was amazing and helpful with every step along the way! I loved watching every step of the house being built. Any issue we discovered was quickly addressed.
Windsor, on Mar 26, 2020
[name removed]. Horizon View did themselves a favor by allowing [name removed] to be the point of contact on warranty service care. He is thoughtful, insightful, and accommodating. Keep up the good work.
Windsor, CO, on Jul 14, 2020
The builder was very responsive to changes that needed to be made.
Winsdor, CO, on May 24, 2020
Reps very personable, and willing to meet our adjusting closing date changes
Windsor, CO, on Apr 29, 2020
The staff was very engaged and wanted to make sure everything was right
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Windsor, CO, on May 03, 2021
Everything was done when we were told it would be. Everyone who we dealt with was friendly and professional
Windsor, CO, on Mar 27, 2021
I loved the intimate experience we had with all involved with Horizon View Homes.
Windsor, CO, on Jan 23, 2021
This was a stress-free process from start to finish. My family and I have had zero issues with Horizon View and we love the home.
Windsor, CO, on Jan 22, 2021
I loved how personable [name removed] was. We also have been overly pleased with [name removed] and her commitment to making sure everything was perfect in our home.
Windsor, CO, on Jan 20, 2021
- [name removed] was amazing to work with. She is friendly, so helpful, and always responded to our questions really quickly. We came to look at homes not quite ready to pull the trigger yet but she found us the perfect home after we explained what we were looking for. We are so happy here! She went above and beyond. - [name removed] was extremely knowledgeable about everything in the house and also great to work with! - I apologize but my memory is terrible and this was a while ago but whoever we worked with in the design center was also really nice and very helpful. - We appreciate everyone who put in work to build the house. We couldn’t believe how quickly everything was finished. [name removed] was awesome. So helpful, quick to respond to all the small things we noticed during the walk through. - On a last note. We appreciate the 30 day check in and that people have been checking in on us even after we closed on the house. We also like that the home has a warranty. We looked at new builds that didn’t and that was definitely a deal breaker for us.
Windsor, CO, on Jan 15, 2021
I loved the communication and that everything was so smooth!
Windsor, CO, on Jan 15, 2021
Liked being able to get in contact quickly with sales and customer service reps.
Windsor, CO, on Jan 14, 2021
[name removed] entire process was great. Amazing communication throughout the entire process. Amazing quality in their workmanship. Every member of the team was a pleasure to work with and I would definitely recommend them to my friends and family
Windsor, CO, on Jan 07, 2021
Day we got our keys, 12-5-2020, they did not work. [name removed] had to come let us in and she called her boss to reset the locks. There were no garage door openers, or appliance books and the contractor’s doorknob had not been replaced on the east garage door and the drawer to the oven does not sit properly. There was a glass garage door window broken. [name removed] glass was replaced the next day and he gave us two garage door openers (but we have 3 garage doors) along with a garage door manual. Upstairs bathroom cabinets were set to close to the toilet. They knocked out the west wall and moved it 4” back. In doing so they moved the same cabinets and placed over bathroom floor without any tile under it. Also, used previous drilled holes to bring the plumbing through, this causing stress/wedge on plumbing. Then patched up the inner cabinet walls like trailer trash. Mentioned to [name removed] and he said no tile ever goes under bathroom floor, this saves money. So again, $500,000.00 and I have a patched trailer bathroom with wedge plumbing with previous drilled holes not lining up and different color patched in sidewalls. Later that day [name removed] came by with a painter. He was extremely rude and short with his conversations. (This is completely unacceptable and very unprofessional) I caught [name removed] outside walking around showing the painter what to touch up. I asked if he had spoken to [name removed] about our floors, he said yes that there was nothing he could do and that he was with the painter right now. [name removed] came to the door before he left to discuss a time for the painters to come back and I tried showing him the holes in the floors and how rough they still were. He said that is just how they are and nothing they would do about it. If I did not like it, we could fill out a warranty form, but it still would not do us any good. [name removed] next day [name removed] and [name removed] came by. [name removed] had a sample board with her that her boss told her to bring. [name removed] then showed up and commented that the sample board looked and felt much better than our floors. [name removed] also came over and noticed a difference. I explained how the floor wasn’t sanded well if it was sanded at all prior to being stained due to a board in the main walkway of the kitchen wasn’t flush with the rest of the floor by at least 1/4” and then was stained. My husband and I noticed this board during the build of the house, and it was replaced after we said it was not acceptable and the floor had been stained. There was also another place in the entry of the pantry that was in the same manner that is still missing stain. We were told during our walkthrough that the floors would have a nice shiny finish prior to us moving in, by [name removed]. [name removed] and [name removed]’s boss came by and said he wasn’t happy with the board that had been replaced or the on in the pantry doorway and would have a rep from images flooring come look at it and if it needed to be sanded and refinished he would have it done. I let [name removed] know on 12-8-2020 that or garage door handle had been delivered and it still hasn’t been put on. [name removed] outlets on the kitchen wall with the fridge keep flipping the breaker. After it snowed on December 12, 2020, we noticed big icicles hanging off the roof line master bedroom (Northwest conner/middle and Northeast conner). [name removed] sent [name removed] a txt and she said to fill out a warranty form. Images Flooring ([name removed] or [name removed]) came by around 10:45 to11:00 on 12-15-2020 said he would fill knots and re-stain the spot in pantry door way. Said our floors won’t look like samples because it’s not done in a controlled environment and floor finishing will not protect the wood from spills that aren’t immediately cleaned up, that if our dishwasher ever leaks or there are any other spills it will cause permanent water damage to the floors. We were told the granite countertops would come sealed…[name removed] said if we wanted them sealed, we had to do it ourselves. [name removed] backsplash/countertop was broken but glued back together instead of replacing it. Have problems with light switch next to the entry door. (turning off and makes other lights flicker off and on) Stove-Bottom drawer does not close. Pointed this out during walkthrough but now they tell us to call the manufacturer. It came broke it did not happen afterwards so we should not have to deal with it. We have picture documentation of everything, and we can send at any time. Inspection needs to be done by a professional prior to the home buyers walk through. We should not be the one pointing all the major problems on a half of a million dollars house. Secondly, (this one is important) you should never speak rudely, talk down or be short with a home buyer. [name removed] was completely out of line speaking to my wife this way and maybe needs a reminder how to talk to a woman with respect. [name removed] on the other hand has been nothing but a great help all throughout the process!!! She is a sweetheart and a great person.
Windsor, CO, on Dec 03, 2020
Enjoyed the process. It was smooth and the response to questions or concerns was handled in a very professional and timely manner
Windsor, CO, on Sep 30, 2020
[name removed] sales office person was very easy and enjoyable to work with. We purchased a home that had previously gone under contract with a different buyer. We tried to have the exterior colors changed but Horizon View was not willing to work with us on that, which was a bit disappointing Everything else went fairly smooth.
Windsor, CO, on Aug 22, 2020
[name removed] staff has been supper friendly and fun to work with. This was from the start with [name removed] to everyone through to the end have been trying to make us happy in any way they can and have went above and beyond in my opinion.
Windsor, CO, on Aug 16, 2020
[name removed] whole process went very smoothly. [name removed] and [name removed] were very helpful.
Windsor, CO, on Aug 08, 2020
[name removed] was amazing and helpful with every step along the way! I loved watching every step of the house being built. Any issue we discovered was quickly addressed.
Windsor, CO, on Jul 14, 2020
The builder was very responsive to changes that needed to be made.
Winsdor, CO, on May 24, 2020
Reps very personable, and willing to meet our adjusting closing date changes
Windsor, CO, on Apr 29, 2020
The staff was very engaged and wanted to make sure everything was right
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Windsor, on May 04, 2021
There are still items that haven't been addressed even though I was told they would be.
Windsor, on Jan 28, 2021
[name removed] was great, but have concerns when walk through was done and found crooked wall the general manager said that may be how it has to be. It was fixed but really....made us wonder about other things.
Windsor, on Dec 02, 2020
I like the home. I dislike that my neighbors had the option to finish their backyard. I was not offered that and was told no when asked. I also dislike the fact that I have had warranty claims in for over 3 months and they have yet to be fixed. I disdain the fact that your company employee ran in to my wifes car and the solution was to let insurance deal with it.
Windsor, on Oct 06, 2020
i have nothing to like or dislike ... i havent used it yet
Winsdor, on Sep 04, 2020
[name removed] total lack of communication with warranty dept. I have emailed minimum 3 times in a 1 month span for someone to contact me about a dead tree and 2 dead grasses in my front yard. I even tried calling but phone just rang and rang with no voice mail.
Windsor, on Sep 02, 2020
Covid affected warranty so far. We have a list but hasn’t been dealt with yet. Customer care was always great.
Windsor, on Aug 19, 2020
We submitted a warranty claim and didn’t hear anything for several days and then the response we finally got said basically “we will get to you when we can.”
Windsor, on Aug 04, 2020
Warranty process seems unreliable. [name removed] is slow to communicate.
Windsor, on Jun 30, 2020
Due to C-virus some warranty work response times were slowed but understandable acceptable. [name removed] is a real gem !
Windsor, on Mar 29, 2020
They have been responsive when I have called or needed warranty work
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Windsor, on May 10, 2021
[name removed] overall attitude since I paid for my home. Trying to get warranty work done with the point of contact changing so many time over the year had been frustrating. Finding how corners were cut with the house to save money for the company is ridiculous. Just overall not a good experience.
Windsor, on Dec 29, 2020
Overall experience has been great. My only negative is the warranty side. It has not met the same standard as the sales and builder side.
Windsor, on Dec 10, 2020
They were very friendly and will to work through issues in a calm and respectful way. I had a couple small issues on a few detail items but very pleased over all.
Windsor, on Dec 10, 2020
We have submitted several warranty requests that went way too long with resolution, some are still outstanding. It sounds like there was too many request and horizon view was not able to keep up.
Windsor, on Nov 30, 2020
Too few electrical outlets in garage, basement and outside. We needed to install outlet in garage ceiling for radon mitigation, should have come with the house. No fan over stovetop. And, stovetop too small, should install 36 inch one.
Windsor, on Oct 07, 2020
[name removed] all final walkthrough items weren't resolved prior to closing and dealing with warranty issues have been very inconvenient on our end and subs keep pointing fingers st other subs.
Windsor, on Sep 22, 2020
Disliked the slowness of dealing with warranty work. [name removed] is absolutely awesome and we love working with her.
Windsor, on Sep 05, 2020
We have enjoyed our experience and Horizon View has met all their obligations for the most part.
Windsor, on Aug 22, 2020
Have had a few warranty issues that have been dealt with in a moderately acceptable manner. Otherwise it has been awesome
Windsor, on Apr 13, 2020
Unfortunately I cannot recall a "best" experience with this company. We have been fighting to get the warranty work done every step of the way! We STILL do not have issues repaired from the time we turned them from our move-in in July! When we did have someone come out to try and fix the problem, they messed it up or did not fix it correctly and had to come back several times. I had to take off of work and used vacation to be on-site for the repairs (inside work) and there were times they did not even show up. I am afraid that the end of the warranty period is drawing near and I still will be fighting to have them fix these items or they will say the time period is up and they are no longer going to fix anything that was already on the list!
Windsor, on Mar 20, 2020
Horizon View Homes has more than met all of our expectations. The people we worked with were friendly, honest and forthright. From the contract signing, through home delivery, they kept us informed of the progress on our home. Our house was delivered on time in wonderful condition. We love the design/ floor plan and quality of the materials in the house. The Horizon team has been very quick to respond to any issues we have had with our home. We have been in the house for 10 months now and we couldn't be happier with our choice of builder, our house and the community that we live in. This is the 3rd home we have built and we can definitely say that Horizon View Homes has been the best experience we have had. Thank you Horizon View Homes !