Overall Satisfaction
Community Profile
We have been recognized by many organizations for our quality homes, customer experience and dedication to our community. While we are pleased with recognition, we are most proud of the solid foundation and values our company is based on. Our goals go beyond numbers and metrics. We are dedicated to providing the best customer journey and home building experience through compassion, commitment to excellence, honesty and collaboration.
We are committed to building you a place to call home, a place to create memories with family and friends, which will forever be the best view.
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Windsor, on Dec 18, 2021
I love the home itself. I’ve had a really hard time getting the warranty department to follow through and get simple warranties projects completed.
Windsor, on Jan 14, 2022
They’ve done a great job. [name removed] has been very responsive
Windsor, CO, on Jan 18, 2022
[name removed], [name removed], [name removed] and [name removed] were all amazing! [name removed] and [name removed] were prompt to get questions answered and they were always available for help when needed. They made me feel like a valued buyer and not just a number. [name removed] was thorough and professional during our walk throughs. I just love the whole team!! Great people with great hearts!
Windsor, on Oct 26, 2021
Constant communication when needed. Expectations were not just met, but were succeeded.
Windsor, on Dec 30, 2021
Great! We've submitted only a few warranty requests and they were completed promptly.
Windsor, on Oct 25, 2021
[name removed] buying process was great, the design center was awesome. Once we got in the house things were smooth for a while, but the biggest setback in the warranty stuff. We are coming up on our 1 year mark and one problem has been in limbo for about 3 months and we can't get a response either via phone or email. Feels like we are just given the runaround with promises of completion "soon"!
Windsor, CO, on Dec 02, 2021
We had a great experience, we knew there might be delays but we were well communicated with.
Windsor, CA, on Nov 11, 2021
I wish there was a little better communication during the process. Our salesperson was nice, but I feel that we were not introduced to everything that we could have been in the way of options and upgrades. We found out later and there are several things that we would have opted to do had we known. Other than that it was great!
Windsor, on Dec 03, 2021
At times [name removed] could be a bit standoffish. I think he means well but he can be a bit blunt when under pressure and sometimes taking a deep breath or taking time to listen might go a bit further. Otherwise, he does get everything we need done and in a quick fashion. So he is amazing at that. It just wouldn't hurt to be a little more "sensitive" or "empathetic" when listening to the problem or issue at hand.
Windsor, on Jun 27, 2021
We are STILL awaiting to get repairs that were identified 10 months or more ago
Windsor, CO, on Oct 22, 2021
[name removed] happy about no warranty on the concrete.
Windsor, on Nov 28, 2021
Warranty representatives actively reach out to see if assistance is needed and help extensively when the help is received.
Windsor, CO, on Sep 04, 2021
I wish there were more options to choose from and more upgrades or changes able to be made. Very little flexibility.
Windsor, on Oct 20, 2021
[name removed] is great and always willing to help if something is still pending on our list.
Windsor, on May 10, 2021
[name removed] overall attitude since I paid for my home. Trying to get warranty work done with the point of contact changing so many time over the year had been frustrating. Finding how corners were cut with the house to save money for the company is ridiculous. Just overall not a good experience.
Windsor, CO, on Aug 31, 2021
Likes 1. Loved the guest service provided by [name removed], [name removed] and [name removed]. As well as [name removed] and all the view home staff. They bring to the table something far superior to the home buying experience. They genuinely care about their customers and thats something extremely rare to find now a days. They all deserve raises, they help make these 4 walls and a roof feel like a home. Dislikes/room for improvement Dont make assumptions and communicate to buyers out of state that the pictures online may differ from the actual base model of the home.thats something the company could easily do with a disclaimer on the website:)
Windsor, on Dec 29, 2020
Overall experience has been great. My only negative is the warranty side. It has not met the same standard as the sales and builder side.
Windsor, CO, on Aug 10, 2021
Sales and customer service team have been responsive and attentive. Some of the issues we have brought up are still waiting to be corrected, but we understand that some fixes aren’t going to happen immediately. I really like [name removed], [name removed] and [name removed]. Good experience so far.
Windsor, on Aug 28, 2021
They have fixed any issue we have had in a timely manner. Always friendly
Windsor, on Dec 10, 2020
They were very friendly and will to work through issues in a calm and respectful way. I had a couple small issues on a few detail items but very pleased over all.
Windsor, CO, on Jul 30, 2021
[name removed] most considerate and knowledgeable team if any builders we met with. Took their time explaining discussing etc.
Windsor, on Aug 03, 2021
So far, I’ve enjoyed and appreciated the quick response from the warranty team. It’s taken a while to get some things completed but that’s only because our schedule and their schedules are busy and we’ve had a hard time finding spaces of time to meet. Other than that, we’re very satisfied
Windsor, on Dec 10, 2020
We have submitted several warranty requests that went way too long with resolution, some are still outstanding. It sounds like there was too many request and horizon view was not able to keep up.
Windsor, CO, on Jul 23, 2021
Horizon homes is great as long and there are no disputes or conflicts that arise. Their conflict resolution is very poor. They approach with either “not my issue attitude” or with no empathy & no viable solutions.
Windsor, on Jul 31, 2021
My experience with the warranty team has been overall amazing. Communication has been great. They have, for the most part, been on top of any issues we've had. If there's every been a time I couldn't get ahold of our rep there has always been someone else I can call which is super nice. [name removed] only recommendation I would give would be to have more then one rep per development. Might alleviate some wait times and I'm sure that would make it less stressful for the rep as well.
Windsor, on Nov 30, 2020
Too few electrical outlets in garage, basement and outside. We needed to install outlet in garage ceiling for radon mitigation, should have come with the house. No fan over stovetop. And, stovetop too small, should install 36 inch one.
Windsor, on Jun 02, 2021
Customer service. I feel if I needed something taken car of I would be done in a timely manner.
Windsor, CO, on Jun 25, 2021
Both [name removed] and [name removed] made the process really painless. [name removed] was always very quick to respond questions, and a great point of contact to anything we needed during this process. Great asset for your company.
Windsor, on May 30, 2021
[name removed] Warranty department has made many switches with their people I have not gotten a response back about my down spout in the front that was needing to be put in the ground. I was noted on our final walk through and no one is returning my messages or text. this has been really frustrating.
Windsor, CO, on Jun 18, 2021
Everyone was so friendly and helpful through the process and our home is beautiful.
Windsor, on Oct 07, 2020
[name removed] all final walkthrough items weren't resolved prior to closing and dealing with warranty issues have been very inconvenient on our end and subs keep pointing fingers st other subs.
Windsor, on May 25, 2021
My warranty appointments have been rescheduled several times and it has taken almost 6 months to get little things fixed.
Windsor, CO, on Jun 08, 2021
Our experience was very positive. We worked with a very experienced realtor ([name removed]). She had previous experience with [name removed] and Horizon view. She told us that Horizon View and [name removed] were great to work with. Her assessment was right on.
Windsor, on Sep 22, 2020
Disliked the slowness of dealing with warranty work. [name removed] is absolutely awesome and we love working with her.
Windsor, on May 13, 2021
[name removed] going to lie we are going on six months still waiting to complete issues with our home. Long story short a few of the homeowners warranty employees I’m not sure is a good fit for your company (more about saving money then making it right-if that makes sense) POSITIVE- [name removed] has been more then exceptional to work with. Once our issues with other (do not like to put names out there) Horizon employees are not met I’ve called [name removed] and he immediately handles and fixes the situation.
Windsor, on Sep 05, 2020
We have enjoyed our experience and Horizon View has met all their obligations for the most part.
Windsor, CO, on May 03, 2021
Everything was done when we were told it would be. Everyone who we dealt with was friendly and professional
Windsor, on May 04, 2021
There are still items that haven't been addressed even though I was told they would be.
Windsor, on Aug 22, 2020
Have had a few warranty issues that have been dealt with in a moderately acceptable manner. Otherwise it has been awesome
Windsor, CO, on Mar 27, 2021
I loved the intimate experience we had with all involved with Horizon View Homes.
Windsor, on Apr 13, 2020
Unfortunately I cannot recall a "best" experience with this company. We have been fighting to get the warranty work done every step of the way! We STILL do not have issues repaired from the time we turned them from our move-in in July! When we did have someone come out to try and fix the problem, they messed it up or did not fix it correctly and had to come back several times. I had to take off of work and used vacation to be on-site for the repairs (inside work) and there were times they did not even show up. I am afraid that the end of the warranty period is drawing near and I still will be fighting to have them fix these items or they will say the time period is up and they are no longer going to fix anything that was already on the list!
Windsor, CO, on Jan 23, 2021
This was a stress-free process from start to finish. My family and I have had zero issues with Horizon View and we love the home.
Windsor, CO, on Jan 22, 2021
I loved how personable [name removed] was. We also have been overly pleased with [name removed] and her commitment to making sure everything was perfect in our home.
Windsor, on Jan 28, 2021
[name removed] was great, but have concerns when walk through was done and found crooked wall the general manager said that may be how it has to be. It was fixed but really....made us wonder about other things.
Windsor, on Mar 20, 2020
Horizon View Homes has more than met all of our expectations. The people we worked with were friendly, honest and forthright. From the contract signing, through home delivery, they kept us informed of the progress on our home. Our house was delivered on time in wonderful condition. We love the design/ floor plan and quality of the materials in the house. The Horizon team has been very quick to respond to any issues we have had with our home. We have been in the house for 10 months now and we couldn't be happier with our choice of builder, our house and the community that we live in. This is the 3rd home we have built and we can definitely say that Horizon View Homes has been the best experience we have had. Thank you Horizon View Homes !
Windsor, on Dec 02, 2020
I like the home. I dislike that my neighbors had the option to finish their backyard. I was not offered that and was told no when asked. I also dislike the fact that I have had warranty claims in for over 3 months and they have yet to be fixed. I disdain the fact that your company employee ran in to my wifes car and the solution was to let insurance deal with it.
Windsor, CO, on Jan 20, 2021
- [name removed] was amazing to work with. She is friendly, so helpful, and always responded to our questions really quickly. We came to look at homes not quite ready to pull the trigger yet but she found us the perfect home after we explained what we were looking for. We are so happy here! She went above and beyond. - [name removed] was extremely knowledgeable about everything in the house and also great to work with! - I apologize but my memory is terrible and this was a while ago but whoever we worked with in the design center was also really nice and very helpful. - We appreciate everyone who put in work to build the house. We couldn’t believe how quickly everything was finished. [name removed] was awesome. So helpful, quick to respond to all the small things we noticed during the walk through. - On a last note. We appreciate the 30 day check in and that people have been checking in on us even after we closed on the house. We also like that the home has a warranty. We looked at new builds that didn’t and that was definitely a deal breaker for us.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Windsor, CO, on Jan 18, 2022
[name removed], [name removed], [name removed] and [name removed] were all amazing! [name removed] and [name removed] were prompt to get questions answered and they were always available for help when needed. They made me feel like a valued buyer and not just a number. [name removed] was thorough and professional during our walk throughs. I just love the whole team!! Great people with great hearts!
Windsor, CO, on Dec 02, 2021
We had a great experience, we knew there might be delays but we were well communicated with.
Windsor, CA, on Nov 11, 2021
I wish there was a little better communication during the process. Our salesperson was nice, but I feel that we were not introduced to everything that we could have been in the way of options and upgrades. We found out later and there are several things that we would have opted to do had we known. Other than that it was great!
Windsor, CO, on Oct 22, 2021
[name removed] happy about no warranty on the concrete.
Windsor, CO, on Sep 04, 2021
I wish there were more options to choose from and more upgrades or changes able to be made. Very little flexibility.
Windsor, CO, on Aug 31, 2021
Likes 1. Loved the guest service provided by [name removed], [name removed] and [name removed]. As well as [name removed] and all the view home staff. They bring to the table something far superior to the home buying experience. They genuinely care about their customers and thats something extremely rare to find now a days. They all deserve raises, they help make these 4 walls and a roof feel like a home. Dislikes/room for improvement Dont make assumptions and communicate to buyers out of state that the pictures online may differ from the actual base model of the home.thats something the company could easily do with a disclaimer on the website:)
Windsor, CO, on Aug 10, 2021
Sales and customer service team have been responsive and attentive. Some of the issues we have brought up are still waiting to be corrected, but we understand that some fixes aren’t going to happen immediately. I really like [name removed], [name removed] and [name removed]. Good experience so far.
Windsor, CO, on Jul 30, 2021
[name removed] most considerate and knowledgeable team if any builders we met with. Took their time explaining discussing etc.
Windsor, CO, on Jul 23, 2021
Horizon homes is great as long and there are no disputes or conflicts that arise. Their conflict resolution is very poor. They approach with either “not my issue attitude” or with no empathy & no viable solutions.
Windsor, CO, on Jun 25, 2021
Both [name removed] and [name removed] made the process really painless. [name removed] was always very quick to respond questions, and a great point of contact to anything we needed during this process. Great asset for your company.
Windsor, CO, on Jun 18, 2021
Everyone was so friendly and helpful through the process and our home is beautiful.
Windsor, CO, on Jun 08, 2021
Our experience was very positive. We worked with a very experienced realtor ([name removed]). She had previous experience with [name removed] and Horizon view. She told us that Horizon View and [name removed] were great to work with. Her assessment was right on.
Windsor, CO, on May 03, 2021
Everything was done when we were told it would be. Everyone who we dealt with was friendly and professional
Windsor, CO, on Mar 27, 2021
I loved the intimate experience we had with all involved with Horizon View Homes.
Windsor, CO, on Jan 23, 2021
This was a stress-free process from start to finish. My family and I have had zero issues with Horizon View and we love the home.
Windsor, CO, on Jan 22, 2021
I loved how personable [name removed] was. We also have been overly pleased with [name removed] and her commitment to making sure everything was perfect in our home.
Windsor, CO, on Jan 20, 2021
- [name removed] was amazing to work with. She is friendly, so helpful, and always responded to our questions really quickly. We came to look at homes not quite ready to pull the trigger yet but she found us the perfect home after we explained what we were looking for. We are so happy here! She went above and beyond. - [name removed] was extremely knowledgeable about everything in the house and also great to work with! - I apologize but my memory is terrible and this was a while ago but whoever we worked with in the design center was also really nice and very helpful. - We appreciate everyone who put in work to build the house. We couldn’t believe how quickly everything was finished. [name removed] was awesome. So helpful, quick to respond to all the small things we noticed during the walk through. - On a last note. We appreciate the 30 day check in and that people have been checking in on us even after we closed on the house. We also like that the home has a warranty. We looked at new builds that didn’t and that was definitely a deal breaker for us.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Windsor, on Jan 14, 2022
They’ve done a great job. [name removed] has been very responsive
Windsor, on Dec 30, 2021
Great! We've submitted only a few warranty requests and they were completed promptly.
Windsor, on Dec 03, 2021
At times [name removed] could be a bit standoffish. I think he means well but he can be a bit blunt when under pressure and sometimes taking a deep breath or taking time to listen might go a bit further. Otherwise, he does get everything we need done and in a quick fashion. So he is amazing at that. It just wouldn't hurt to be a little more "sensitive" or "empathetic" when listening to the problem or issue at hand.
Windsor, on Nov 28, 2021
Warranty representatives actively reach out to see if assistance is needed and help extensively when the help is received.
Windsor, on Oct 20, 2021
[name removed] is great and always willing to help if something is still pending on our list.
Windsor, on Aug 28, 2021
They have fixed any issue we have had in a timely manner. Always friendly
Windsor, on Aug 03, 2021
So far, I’ve enjoyed and appreciated the quick response from the warranty team. It’s taken a while to get some things completed but that’s only because our schedule and their schedules are busy and we’ve had a hard time finding spaces of time to meet. Other than that, we’re very satisfied
Windsor, on Jul 31, 2021
My experience with the warranty team has been overall amazing. Communication has been great. They have, for the most part, been on top of any issues we've had. If there's every been a time I couldn't get ahold of our rep there has always been someone else I can call which is super nice. [name removed] only recommendation I would give would be to have more then one rep per development. Might alleviate some wait times and I'm sure that would make it less stressful for the rep as well.
Windsor, on Jun 02, 2021
Customer service. I feel if I needed something taken car of I would be done in a timely manner.
Windsor, on May 30, 2021
[name removed] Warranty department has made many switches with their people I have not gotten a response back about my down spout in the front that was needing to be put in the ground. I was noted on our final walk through and no one is returning my messages or text. this has been really frustrating.
Windsor, on May 25, 2021
My warranty appointments have been rescheduled several times and it has taken almost 6 months to get little things fixed.
Windsor, on May 13, 2021
[name removed] going to lie we are going on six months still waiting to complete issues with our home. Long story short a few of the homeowners warranty employees I’m not sure is a good fit for your company (more about saving money then making it right-if that makes sense) POSITIVE- [name removed] has been more then exceptional to work with. Once our issues with other (do not like to put names out there) Horizon employees are not met I’ve called [name removed] and he immediately handles and fixes the situation.
Windsor, on May 04, 2021
There are still items that haven't been addressed even though I was told they would be.
Windsor, on Jan 28, 2021
[name removed] was great, but have concerns when walk through was done and found crooked wall the general manager said that may be how it has to be. It was fixed but really....made us wonder about other things.
Windsor, on Dec 02, 2020
I like the home. I dislike that my neighbors had the option to finish their backyard. I was not offered that and was told no when asked. I also dislike the fact that I have had warranty claims in for over 3 months and they have yet to be fixed. I disdain the fact that your company employee ran in to my wifes car and the solution was to let insurance deal with it.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Windsor, on Dec 18, 2021
I love the home itself. I’ve had a really hard time getting the warranty department to follow through and get simple warranties projects completed.
Windsor, on Oct 26, 2021
Constant communication when needed. Expectations were not just met, but were succeeded.
Windsor, on Oct 25, 2021
[name removed] buying process was great, the design center was awesome. Once we got in the house things were smooth for a while, but the biggest setback in the warranty stuff. We are coming up on our 1 year mark and one problem has been in limbo for about 3 months and we can't get a response either via phone or email. Feels like we are just given the runaround with promises of completion "soon"!
Windsor, on Jun 27, 2021
We are STILL awaiting to get repairs that were identified 10 months or more ago
Windsor, on May 10, 2021
[name removed] overall attitude since I paid for my home. Trying to get warranty work done with the point of contact changing so many time over the year had been frustrating. Finding how corners were cut with the house to save money for the company is ridiculous. Just overall not a good experience.
Windsor, on Dec 29, 2020
Overall experience has been great. My only negative is the warranty side. It has not met the same standard as the sales and builder side.
Windsor, on Dec 10, 2020
They were very friendly and will to work through issues in a calm and respectful way. I had a couple small issues on a few detail items but very pleased over all.
Windsor, on Dec 10, 2020
We have submitted several warranty requests that went way too long with resolution, some are still outstanding. It sounds like there was too many request and horizon view was not able to keep up.
Windsor, on Nov 30, 2020
Too few electrical outlets in garage, basement and outside. We needed to install outlet in garage ceiling for radon mitigation, should have come with the house. No fan over stovetop. And, stovetop too small, should install 36 inch one.
Windsor, on Oct 07, 2020
[name removed] all final walkthrough items weren't resolved prior to closing and dealing with warranty issues have been very inconvenient on our end and subs keep pointing fingers st other subs.
Windsor, on Sep 22, 2020
Disliked the slowness of dealing with warranty work. [name removed] is absolutely awesome and we love working with her.
Windsor, on Sep 05, 2020
We have enjoyed our experience and Horizon View has met all their obligations for the most part.
Windsor, on Aug 22, 2020
Have had a few warranty issues that have been dealt with in a moderately acceptable manner. Otherwise it has been awesome
Windsor, on Apr 13, 2020
Unfortunately I cannot recall a "best" experience with this company. We have been fighting to get the warranty work done every step of the way! We STILL do not have issues repaired from the time we turned them from our move-in in July! When we did have someone come out to try and fix the problem, they messed it up or did not fix it correctly and had to come back several times. I had to take off of work and used vacation to be on-site for the repairs (inside work) and there were times they did not even show up. I am afraid that the end of the warranty period is drawing near and I still will be fighting to have them fix these items or they will say the time period is up and they are no longer going to fix anything that was already on the list!
Windsor, on Mar 20, 2020
Horizon View Homes has more than met all of our expectations. The people we worked with were friendly, honest and forthright. From the contract signing, through home delivery, they kept us informed of the progress on our home. Our house was delivered on time in wonderful condition. We love the design/ floor plan and quality of the materials in the house. The Horizon team has been very quick to respond to any issues we have had with our home. We have been in the house for 10 months now and we couldn't be happier with our choice of builder, our house and the community that we live in. This is the 3rd home we have built and we can definitely say that Horizon View Homes has been the best experience we have had. Thank you Horizon View Homes !