Top Homebuilder Ratings & Reviews

Horizon View Homes

Raindance

100 Homeowner Reviews Completed Mar 2021 - Sep 2022

Overall Satisfaction

4.4
Customers' overall satisfaction
4.8
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.8

Home Personalization Experience

4.8

Lender Experience

4.9

Construction Experience

4.6

Customer Care Experience

4.9

Home Readiness

4.7

Installation & Workmanship

4.6

Community Profile

For Over 25 Years, View Homes has been crafting quality homes in Texas, New Mexico and Colorado.

We have been recognized by many organizations for our quality homes, customer experience and dedication to our community. While we are pleased with recognition, we are most proud of the solid foundation and values our company is based on. Our goals go beyond numbers and metrics. We are dedicated to providing the best customer journey and home building experience through compassion, commitment to excellence, honesty and collaboration.

We are committed to building you a place to call home, a place to create memories with family and friends, which will forever be the best view.

View Homes – Building Life’s Greatest View

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Windsor, on Dec 18, 2021

I love the home itself. I’ve had a really hard time getting the warranty department to follow through and get simple warranties projects completed.

3.1
Verified Homeowner
Windsor, CO, on Jul 11, 2022

1.) Early on in July 2021 when we were ready to put our earnest money down, $3k, but there were no lots available. When one became available we still had to wait until Oct 2021 to sign. By the time we could and even though we were existing contacts we were told the earnest money requirement for us was doubled, $6k. We almost went some where else due to this and fortunately it was rectified. 2.) The orientation specialist, Natalie, was TOP NOTCH and GREAT to work with! 3.) The sales team, pretty much just Rhonda, kept us informed and handled any questions we had and was always available to us and really took care of us. 4.) The welcome kit was AMAZING we used all of it. 5.) We are happy with the color pallets and the one we chose but do wish we had more choices at the time.

5.0
Verified Homeowner
Windsor, on Sep 23, 2022

They seem prompted when i put in a request

4.5
Verified Homeowner
Windsor, on Nov 09, 2021

I have been having trouble with the warranty department. No responses after an error with the dryer vent ruined my dryer.

3.4
Verified Homeowner
Windsor, CO, on Jun 30, 2022

very nice people

4.4
Verified Homeowner
Windsor, on Sep 10, 2022

We had a major water leak early on a Sunday morning. I called the Horizon View emergency hotline. It took quite awhile for someone to return the call. This sent into a panic. Luckily someone was home and shut the water off immediately until we could get a service person on site. If I could change something, I would suggest revising your on-call protocol. As a property manager of multi-family conventional apartment communities for 19 years, a homeowner myself of 17 properties, and manager of 44, this is what has worked well for my business. I require the on-call person respond within 15 minutes of any emergency. I pay $25 per day to whoever holds the phone (in lieu of paying per call). There should be a compensation for holding the phone because you're in maintenance jail during this time. When you hold the phone, you have to stay sober and within cell service range. It is an increased operational cost, but now I have folks begging to take the phone for the extra money each month. This mitigates burn-out and resentment, and keeps higher employee morale. Again, this is just a suggestion. Trust me, I've played around with all scenarios over the years. I have $850 in my monthly budget strictly for on-call. How this played out: Ron saved the day. We made a plan for repairs and everything is moving along smooth. There is never a perfect home. Mistakes happen. It only matters how the team works together to solve the problem. We are VERY happy with Horizon View Homes. I miss working with you all! Sincerely, Leah Dunn ~ Property manager and owner representative for Eco 11 Rentals LLC

5.0
Verified Homeowner
Windsor, on Oct 26, 2021

Constant communication when needed. Expectations were not just met, but were succeeded.

4.9
Verified Homeowner
Windsor, CO, on Jun 29, 2022

They were very helpful, attentive, and most importantly, responsive! Exceptional customer experience.

4.9
Verified Homeowner
Windsor, on Jul 20, 2022

Warranty person Ron has not responded to emails with questions.

4.0
Verified Homeowner
Windsor, on Oct 25, 2021

[name removed] buying process was great, the design center was awesome. Once we got in the house things were smooth for a while, but the biggest setback in the warranty stuff. We are coming up on our 1 year mark and one problem has been in limbo for about 3 months and we can't get a response either via phone or email. Feels like we are just given the runaround with promises of completion "soon"!

4.0
Verified Homeowner
Windsor, CO, on Jun 18, 2022

Did not like the delays, but that is unavoidable in the current environment. I liked all the updates.

4.8
Verified Homeowner
Windsor, on Jul 08, 2022

It takes forever to get appointments and we have been stood up by the trades 5 separate times.

2.9
Verified Homeowner
Windsor, on Oct 25, 2021

Warranty never follows through or calls back.

3.3
Verified Homeowner
Windsor, CO, on Jun 18, 2022

Natalie and Rhonda were AMAZING during this process. Customer service goes a long way and they blew it out of the park! Thank you so much!

4.8
Verified Homeowner
Windsor, on Jul 06, 2022

To present, I have not experienced any problems that required Warranty Service

5.0
Verified Homeowner
Windsor, on Jun 27, 2021

We are STILL awaiting to get repairs that were identified 10 months or more ago

2.7
Verified Homeowner
Windsor, CO, on May 24, 2022

No complaints, The team are AMAZING!

5.0
Verified Homeowner
Windsor, on Jun 02, 2022

Poor response to fixing things after the sale - i have waited months and months. I would not recommend Horizon View Homes

2.8
Verified Homeowner
Windsor, on Jun 01, 2021

It all went pretty good.

3.7
Verified Homeowner
Windsor, on May 11, 2022

Still waiting on the front lawn replacement and grasses along the left of the driveway to be replaced.

3.4
Verified Homeowner
Windsor, CO, on May 09, 2022

It feels like family. I was sad to say goodbye on the final walkthrough of our final investment property that we bought from you ~ Leah (Owner rep and agent)

5.0
Verified Homeowner
Windsor, on May 10, 2021

[name removed] overall attitude since I paid for my home. Trying to get warranty work done with the point of contact changing so many time over the year had been frustrating. Finding how corners were cut with the house to save money for the company is ridiculous. Just overall not a good experience.

2.9
Verified Homeowner
Windsor, on Apr 19, 2022

They have fixed most of my items that needed fixed in a timely matter. I am still waiting on my counters to be fixed in the kitchen. It needs to be done soon!

3.9
Verified Homeowner
Windsor, CO, on Mar 26, 2022

Consistent contact throughout the process with updates on progress and milestones was excellent

4.7
Verified Homeowner
Windsor, on Dec 29, 2020

Overall experience has been great. My only negative is the warranty side. It has not met the same standard as the sales and builder side.

4.0
Verified Homeowner
Windsor, on Jan 29, 2022

There has been good communication.

5.0
Verified Homeowner
Windsor, CO, on Mar 24, 2022

I liked how salespersons kept us up to date on the progress on our build. I hated unpacking after we moved, but that was out of Horizon Views control.

4.7
Verified Homeowner
Windsor, on Dec 10, 2020

They were very friendly and will to work through issues in a calm and respectful way. I had a couple small issues on a few detail items but very pleased over all.

4.9
Verified Homeowner
Windsor, on Jan 14, 2022

They’ve done a great job. [name removed] has been very responsive

4.4
Verified Homeowner
Windsor, CO, on Mar 22, 2022

honestly I was happy with the whole process. we love our home

5.0
Verified Homeowner
Windsor, on Dec 10, 2020

We have submitted several warranty requests that went way too long with resolution, some are still outstanding. It sounds like there was too many request and horizon view was not able to keep up.

3.6
Verified Homeowner
Windsor, on Dec 30, 2021

Great! We've submitted only a few warranty requests and they were completed promptly.

5.0
Verified Homeowner
Windsor, CO, on Mar 15, 2022

Rhonda was a consistent and responsive point of contact throughout the whole process. She made things simple and straightforward. Pat was fantastic to walk through the home with a couple of times and Rudy also checked in on us when we’d see him onsite or down the street. Brandon was also very friendly and helpful we saw him too! We wish we could have had a say in the covered deck before the building permits were submitted and that our fireplace was better quality since it was an add on. Outside of that, there were lots more likes than dislikes.

4.5
Verified Homeowner
Windsor, on Nov 30, 2020

Too few electrical outlets in garage, basement and outside. We needed to install outlet in garage ceiling for radon mitigation, should have come with the house. No fan over stovetop. And, stovetop too small, should install 36 inch one.

4.1
Verified Homeowner
Windsor, on Dec 08, 2021

They’ve been great and timely

5.0
Verified Homeowner
Windsor, CO, on Feb 20, 2022

The building process was pretty much what we expected. The only delays were not builder caused. But, from the walk through to closing/moving the experience has not been very good. The cleaning crew you used was terrible. We are almost a month into our home and we are still trying to clean the messes left by the trades and cleaners. When you only have 30 minutes or so to look at the home prior to closing you can’t possibly have enough time to look closely at the details. We still can’t get all of the adhesives and spots/stains off of the LVP and tiles. There are lots of areas on the white quartz countertops that have clues/adhesives on it. We aren’t sure if we should scrape or rub to get it off. The windows throughout the house are not very clean, including paint on French door glass. I am extremely disappointed in the finish work detail. Having the painter in after everything was installed was bad. The are several areas where paint is on hinges, latches, mirror clips and all over the LVP etc. throughout the house. The tape job and preparation must have been crooked at best, sloppy at worst. Paint didn’t get applied to the top of door trim, above mirrors, bath tiles, etc. Plus there isn’t any touch up paint left behind. (I suppose that is because you use palettes and take paint from house to house.) The dirt left in the bathtubs was pretty thick. We know there are a lot of last minute things you all have to do. Perhaps the closing should have been put off a week in order to assure completion but, that would have been problematic for our lender. But our initial walk through was held up by three days because of tile work or something and they were still caulking the morning of closing. Then our toilet in the primary bathroom plugged up 5 days after closing. The plumber found a rag in the toilet which looked like it was a rag used to finished tile in our shower.

4.6
Verified Homeowner
Windsor, on Nov 10, 2020

I like everything that is considered standard

3.7
Verified Homeowner
Windsor, on Dec 03, 2021

At times [name removed] could be a bit standoffish. I think he means well but he can be a bit blunt when under pressure and sometimes taking a deep breath or taking time to listen might go a bit further. Otherwise, he does get everything we need done and in a quick fashion. So he is amazing at that. It just wouldn't hurt to be a little more "sensitive" or "empathetic" when listening to the problem or issue at hand.

3.5
Verified Homeowner
Windsor, CO, on Feb 15, 2022

Sales Representative was very attentive and knowledgeable.

5.0
Verified Homeowner
Windsor, on Oct 07, 2020

[name removed] all final walkthrough items weren't resolved prior to closing and dealing with warranty issues have been very inconvenient on our end and subs keep pointing fingers st other subs.

3.3
Verified Homeowner
Windsor, on Nov 28, 2021

Warranty representatives actively reach out to see if assistance is needed and help extensively when the help is received.

5.0
Verified Homeowner
Windsor, CO, on Feb 14, 2022

We liked the quality to affordability. Great experience and happy with our home.

4.6
Verified Homeowner
Windsor, on Sep 22, 2020

Disliked the slowness of dealing with warranty work. [name removed] is absolutely awesome and we love working with her.

4.4
Verified Homeowner
Windsor, on Oct 20, 2021

[name removed] is great and always willing to help if something is still pending on our list.

5.0
Verified Homeowner
Windsor, CO, on Jan 26, 2022

Liked process, options, choices. Disliked not knowing about options I would like. Disliked bathroom storage.

4.9
Verified Homeowner
Windsor, on Sep 05, 2020

We have enjoyed our experience and Horizon View has met all their obligations for the most part.

3.8
Verified Homeowner
Windsor, on Oct 06, 2021

No complaints

4.9
Verified Homeowner
Windsor, CO, on Jan 18, 2022

Rhonda, Kade, Natalie and Rudy were all amazing! Rhonda and Kade were prompt to get questions answered and they were always available for help when needed. They made me feel like a valued buyer and not just a number. Natalie was thorough and professional during our walk throughs. I just love the whole team!! Great people with great hearts!

5.0
Verified Homeowner
Windsor, on Aug 22, 2020

Have had a few warranty issues that have been dealt with in a moderately acceptable manner. Otherwise it has been awesome

4.1
Verified Homeowner
Windsor, on Aug 28, 2021

They have fixed any issue we have had in a timely manner. Always friendly

4.5
Verified Homeowner
Windsor, CO, on Dec 02, 2021

Staff and customer service is awesome!

5.0
Verified Homeowner
Windsor, on Jun 11, 2020

The lot and area we have

4.0
Verified Homeowner
Windsor, on Aug 03, 2021

So far, I’ve enjoyed and appreciated the quick response from the warranty team. It’s taken a while to get some things completed but that’s only because our schedule and their schedules are busy and we’ve had a hard time finding spaces of time to meet. Other than that, we’re very satisfied

5.0
Verified Homeowner
Windsor, CO, on Dec 02, 2021

We had a great experience, we knew there might be delays but we were well communicated with.

4.8
Verified Homeowner
Windsor, on Apr 13, 2020

Unfortunately I cannot recall a "best" experience with this company. We have been fighting to get the warranty work done every step of the way! We STILL do not have issues repaired from the time we turned them from our move-in in July! When we did have someone come out to try and fix the problem, they messed it up or did not fix it correctly and had to come back several times. I had to take off of work and used vacation to be on-site for the repairs (inside work) and there were times they did not even show up. I am afraid that the end of the warranty period is drawing near and I still will be fighting to have them fix these items or they will say the time period is up and they are no longer going to fix anything that was already on the list!

2.4
Verified Homeowner
Windsor, on Jul 31, 2021

My experience with the warranty team has been overall amazing. Communication has been great. They have, for the most part, been on top of any issues we've had. If there's every been a time I couldn't get ahold of our rep there has always been someone else I can call which is super nice. [name removed] only recommendation I would give would be to have more then one rep per development. Might alleviate some wait times and I'm sure that would make it less stressful for the rep as well.

4.2
Verified Homeowner
Windsor, CA, on Nov 11, 2021

I wish there was a little better communication during the process. Our salesperson was nice, but I feel that we were not introduced to everything that we could have been in the way of options and upgrades. We found out later and there are several things that we would have opted to do had we known. Other than that it was great!

4.7
Verified Homeowner
Windsor, on Mar 31, 2020

On time

4.5
Verified Homeowner
Windsor, on Jun 02, 2021

Customer service. I feel if I needed something taken car of I would be done in a timely manner.

4.9
Verified Homeowner
Windsor, CO, on Oct 22, 2021

[name removed] happy about no warranty on the concrete.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Windsor, CO, on Jul 11, 2022

1.) Early on in July 2021 when we were ready to put our earnest money down, $3k, but there were no lots available. When one became available we still had to wait until Oct 2021 to sign. By the time we could and even though we were existing contacts we were told the earnest money requirement for us was doubled, $6k. We almost went some where else due to this and fortunately it was rectified. 2.) The orientation specialist, Natalie, was TOP NOTCH and GREAT to work with! 3.) The sales team, pretty much just Rhonda, kept us informed and handled any questions we had and was always available to us and really took care of us. 4.) The welcome kit was AMAZING we used all of it. 5.) We are happy with the color pallets and the one we chose but do wish we had more choices at the time.

5.0
Verified Homeowner
Windsor, CO, on Jun 30, 2022

very nice people

4.4
Verified Homeowner
Windsor, CO, on Jun 29, 2022

They were very helpful, attentive, and most importantly, responsive! Exceptional customer experience.

4.9
Verified Homeowner
Windsor, CO, on Jun 18, 2022

Did not like the delays, but that is unavoidable in the current environment. I liked all the updates.

4.8
Verified Homeowner
Windsor, CO, on Jun 18, 2022

Natalie and Rhonda were AMAZING during this process. Customer service goes a long way and they blew it out of the park! Thank you so much!

4.8
Verified Homeowner
Windsor, CO, on May 24, 2022

No complaints, The team are AMAZING!

5.0
Verified Homeowner
Windsor, CO, on May 09, 2022

It feels like family. I was sad to say goodbye on the final walkthrough of our final investment property that we bought from you ~ Leah (Owner rep and agent)

5.0
Verified Homeowner
Windsor, CO, on Mar 26, 2022

Consistent contact throughout the process with updates on progress and milestones was excellent

4.7
Verified Homeowner
Windsor, CO, on Mar 24, 2022

I liked how salespersons kept us up to date on the progress on our build. I hated unpacking after we moved, but that was out of Horizon Views control.

4.7
Verified Homeowner
Windsor, CO, on Mar 22, 2022

honestly I was happy with the whole process. we love our home

5.0
Verified Homeowner
Windsor, CO, on Mar 15, 2022

Rhonda was a consistent and responsive point of contact throughout the whole process. She made things simple and straightforward. Pat was fantastic to walk through the home with a couple of times and Rudy also checked in on us when we’d see him onsite or down the street. Brandon was also very friendly and helpful we saw him too! We wish we could have had a say in the covered deck before the building permits were submitted and that our fireplace was better quality since it was an add on. Outside of that, there were lots more likes than dislikes.

4.5
Verified Homeowner
Windsor, CO, on Feb 20, 2022

The building process was pretty much what we expected. The only delays were not builder caused. But, from the walk through to closing/moving the experience has not been very good. The cleaning crew you used was terrible. We are almost a month into our home and we are still trying to clean the messes left by the trades and cleaners. When you only have 30 minutes or so to look at the home prior to closing you can’t possibly have enough time to look closely at the details. We still can’t get all of the adhesives and spots/stains off of the LVP and tiles. There are lots of areas on the white quartz countertops that have clues/adhesives on it. We aren’t sure if we should scrape or rub to get it off. The windows throughout the house are not very clean, including paint on French door glass. I am extremely disappointed in the finish work detail. Having the painter in after everything was installed was bad. The are several areas where paint is on hinges, latches, mirror clips and all over the LVP etc. throughout the house. The tape job and preparation must have been crooked at best, sloppy at worst. Paint didn’t get applied to the top of door trim, above mirrors, bath tiles, etc. Plus there isn’t any touch up paint left behind. (I suppose that is because you use palettes and take paint from house to house.) The dirt left in the bathtubs was pretty thick. We know there are a lot of last minute things you all have to do. Perhaps the closing should have been put off a week in order to assure completion but, that would have been problematic for our lender. But our initial walk through was held up by three days because of tile work or something and they were still caulking the morning of closing. Then our toilet in the primary bathroom plugged up 5 days after closing. The plumber found a rag in the toilet which looked like it was a rag used to finished tile in our shower.

4.6
Verified Homeowner
Windsor, CO, on Feb 15, 2022

Sales Representative was very attentive and knowledgeable.

5.0
Verified Homeowner
Windsor, CO, on Feb 14, 2022

We liked the quality to affordability. Great experience and happy with our home.

4.6
Verified Homeowner
Windsor, CO, on Jan 26, 2022

Liked process, options, choices. Disliked not knowing about options I would like. Disliked bathroom storage.

4.9
Verified Homeowner
Windsor, CO, on Jan 18, 2022

Rhonda, Kade, Natalie and Rudy were all amazing! Rhonda and Kade were prompt to get questions answered and they were always available for help when needed. They made me feel like a valued buyer and not just a number. Natalie was thorough and professional during our walk throughs. I just love the whole team!! Great people with great hearts!

5.0
Verified Homeowner
Windsor, CO, on Dec 02, 2021

Staff and customer service is awesome!

5.0
Verified Homeowner
Windsor, CO, on Dec 02, 2021

We had a great experience, we knew there might be delays but we were well communicated with.

4.8
Verified Homeowner
Windsor, CA, on Nov 11, 2021

I wish there was a little better communication during the process. Our salesperson was nice, but I feel that we were not introduced to everything that we could have been in the way of options and upgrades. We found out later and there are several things that we would have opted to do had we known. Other than that it was great!

4.7
Verified Homeowner
Windsor, CO, on Oct 22, 2021

[name removed] happy about no warranty on the concrete.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Windsor, on Sep 23, 2022

They seem prompted when i put in a request

4.5
Verified Homeowner
Windsor, on Sep 10, 2022

We had a major water leak early on a Sunday morning. I called the Horizon View emergency hotline. It took quite awhile for someone to return the call. This sent into a panic. Luckily someone was home and shut the water off immediately until we could get a service person on site. If I could change something, I would suggest revising your on-call protocol. As a property manager of multi-family conventional apartment communities for 19 years, a homeowner myself of 17 properties, and manager of 44, this is what has worked well for my business. I require the on-call person respond within 15 minutes of any emergency. I pay $25 per day to whoever holds the phone (in lieu of paying per call). There should be a compensation for holding the phone because you're in maintenance jail during this time. When you hold the phone, you have to stay sober and within cell service range. It is an increased operational cost, but now I have folks begging to take the phone for the extra money each month. This mitigates burn-out and resentment, and keeps higher employee morale. Again, this is just a suggestion. Trust me, I've played around with all scenarios over the years. I have $850 in my monthly budget strictly for on-call. How this played out: Ron saved the day. We made a plan for repairs and everything is moving along smooth. There is never a perfect home. Mistakes happen. It only matters how the team works together to solve the problem. We are VERY happy with Horizon View Homes. I miss working with you all! Sincerely, Leah Dunn ~ Property manager and owner representative for Eco 11 Rentals LLC

5.0
Verified Homeowner
Windsor, on Jul 20, 2022

Warranty person Ron has not responded to emails with questions.

4.0
Verified Homeowner
Windsor, on Jul 08, 2022

It takes forever to get appointments and we have been stood up by the trades 5 separate times.

2.9
Verified Homeowner
Windsor, on Jul 06, 2022

To present, I have not experienced any problems that required Warranty Service

5.0
Verified Homeowner
Windsor, on Jun 02, 2022

Poor response to fixing things after the sale - i have waited months and months. I would not recommend Horizon View Homes

2.8
Verified Homeowner
Windsor, on May 11, 2022

Still waiting on the front lawn replacement and grasses along the left of the driveway to be replaced.

3.4
Verified Homeowner
Windsor, on Apr 19, 2022

They have fixed most of my items that needed fixed in a timely matter. I am still waiting on my counters to be fixed in the kitchen. It needs to be done soon!

3.9
Verified Homeowner
Windsor, on Jan 29, 2022

There has been good communication.

5.0
Verified Homeowner
Windsor, on Jan 14, 2022

They’ve done a great job. [name removed] has been very responsive

4.4
Verified Homeowner
Windsor, on Dec 30, 2021

Great! We've submitted only a few warranty requests and they were completed promptly.

5.0
Verified Homeowner
Windsor, on Dec 08, 2021

They’ve been great and timely

5.0
Verified Homeowner
Windsor, on Dec 03, 2021

At times [name removed] could be a bit standoffish. I think he means well but he can be a bit blunt when under pressure and sometimes taking a deep breath or taking time to listen might go a bit further. Otherwise, he does get everything we need done and in a quick fashion. So he is amazing at that. It just wouldn't hurt to be a little more "sensitive" or "empathetic" when listening to the problem or issue at hand.

3.5
Verified Homeowner
Windsor, on Nov 28, 2021

Warranty representatives actively reach out to see if assistance is needed and help extensively when the help is received.

5.0
Verified Homeowner
Windsor, on Oct 20, 2021

[name removed] is great and always willing to help if something is still pending on our list.

5.0
Verified Homeowner
Windsor, on Oct 06, 2021

No complaints

4.9
Verified Homeowner
Windsor, on Aug 28, 2021

They have fixed any issue we have had in a timely manner. Always friendly

4.5
Verified Homeowner
Windsor, on Aug 03, 2021

So far, I’ve enjoyed and appreciated the quick response from the warranty team. It’s taken a while to get some things completed but that’s only because our schedule and their schedules are busy and we’ve had a hard time finding spaces of time to meet. Other than that, we’re very satisfied

5.0
Verified Homeowner
Windsor, on Jul 31, 2021

My experience with the warranty team has been overall amazing. Communication has been great. They have, for the most part, been on top of any issues we've had. If there's every been a time I couldn't get ahold of our rep there has always been someone else I can call which is super nice. [name removed] only recommendation I would give would be to have more then one rep per development. Might alleviate some wait times and I'm sure that would make it less stressful for the rep as well.

4.2
Verified Homeowner
Windsor, on Jun 02, 2021

Customer service. I feel if I needed something taken car of I would be done in a timely manner.

4.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Windsor, on Dec 18, 2021

I love the home itself. I’ve had a really hard time getting the warranty department to follow through and get simple warranties projects completed.

3.1
Verified Homeowner
Windsor, on Nov 09, 2021

I have been having trouble with the warranty department. No responses after an error with the dryer vent ruined my dryer.

3.4
Verified Homeowner
Windsor, on Oct 26, 2021

Constant communication when needed. Expectations were not just met, but were succeeded.

4.9
Verified Homeowner
Windsor, on Oct 25, 2021

[name removed] buying process was great, the design center was awesome. Once we got in the house things were smooth for a while, but the biggest setback in the warranty stuff. We are coming up on our 1 year mark and one problem has been in limbo for about 3 months and we can't get a response either via phone or email. Feels like we are just given the runaround with promises of completion "soon"!

4.0
Verified Homeowner
Windsor, on Oct 25, 2021

Warranty never follows through or calls back.

3.3
Verified Homeowner
Windsor, on Jun 27, 2021

We are STILL awaiting to get repairs that were identified 10 months or more ago

2.7
Verified Homeowner
Windsor, on Jun 01, 2021

It all went pretty good.

3.7
Verified Homeowner
Windsor, on May 10, 2021

[name removed] overall attitude since I paid for my home. Trying to get warranty work done with the point of contact changing so many time over the year had been frustrating. Finding how corners were cut with the house to save money for the company is ridiculous. Just overall not a good experience.

2.9
Verified Homeowner
Windsor, on Dec 29, 2020

Overall experience has been great. My only negative is the warranty side. It has not met the same standard as the sales and builder side.

4.0
Verified Homeowner
Windsor, on Dec 10, 2020

They were very friendly and will to work through issues in a calm and respectful way. I had a couple small issues on a few detail items but very pleased over all.

4.9
Verified Homeowner
Windsor, on Dec 10, 2020

We have submitted several warranty requests that went way too long with resolution, some are still outstanding. It sounds like there was too many request and horizon view was not able to keep up.

3.6
Verified Homeowner
Windsor, on Nov 30, 2020

Too few electrical outlets in garage, basement and outside. We needed to install outlet in garage ceiling for radon mitigation, should have come with the house. No fan over stovetop. And, stovetop too small, should install 36 inch one.

4.1
Verified Homeowner
Windsor, on Nov 10, 2020

I like everything that is considered standard

3.7
Verified Homeowner
Windsor, on Oct 07, 2020

[name removed] all final walkthrough items weren't resolved prior to closing and dealing with warranty issues have been very inconvenient on our end and subs keep pointing fingers st other subs.

3.3
Verified Homeowner
Windsor, on Sep 22, 2020

Disliked the slowness of dealing with warranty work. [name removed] is absolutely awesome and we love working with her.

4.4
Verified Homeowner
Windsor, on Sep 05, 2020

We have enjoyed our experience and Horizon View has met all their obligations for the most part.

3.8
Verified Homeowner
Windsor, on Aug 22, 2020

Have had a few warranty issues that have been dealt with in a moderately acceptable manner. Otherwise it has been awesome

4.1
Verified Homeowner
Windsor, on Jun 11, 2020

The lot and area we have

4.0
Verified Homeowner
Windsor, on Apr 13, 2020

Unfortunately I cannot recall a "best" experience with this company. We have been fighting to get the warranty work done every step of the way! We STILL do not have issues repaired from the time we turned them from our move-in in July! When we did have someone come out to try and fix the problem, they messed it up or did not fix it correctly and had to come back several times. I had to take off of work and used vacation to be on-site for the repairs (inside work) and there were times they did not even show up. I am afraid that the end of the warranty period is drawing near and I still will be fighting to have them fix these items or they will say the time period is up and they are no longer going to fix anything that was already on the list!

2.4
Verified Homeowner
Windsor, on Mar 31, 2020

On time

4.5
Verified Homeowner