Top Homebuilder Ratings & Reviews

Horizon View Homes

Raindance

118 Homeowner Reviews Completed Feb 2020 - Jul 2021

Overall Satisfaction

4.3
Customers' overall satisfaction
4.5
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.7

Home Personalization Experience

4.7

Lender Experience

4.8

Construction Experience

4.4

Customer Care Experience

4.8

Home Readiness

4.5

Installation & Workmanship

4.5

Community Profile

For Over 25 Years, View Homes has been crafting quality homes in Texas, New Mexico and Colorado.

We have been recognized by many organizations for our quality homes, customer experience and dedication to our community. While we are pleased with recognition, we are most proud of the solid foundation and values our company is based on. Our goals go beyond numbers and metrics. We are dedicated to providing the best customer journey and home building experience through compassion, commitment to excellence, honesty and collaboration.

We are committed to building you a place to call home, a place to create memories with family and friends, which will forever be the best view.

View Homes – Building Life’s Greatest View

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Windsor, on Jun 02, 2021

Customer service. I feel if I needed something taken car of I would be done in a timely manner.

4.9
Verified Homeowner
Windsor, on Jun 27, 2021

We are STILL awaiting to get repairs that were identified 10 months or more ago

2.7
Verified Homeowner
Windsor, CO, on Jul 23, 2021

Horizon homes is great as long and there are no disputes or conflicts that arise. Their conflict resolution is very poor. They approach with either “not my issue attitude” or with no empathy & no viable solutions.

4.0
Verified Homeowner
Windsor, on May 30, 2021

[name removed] Warranty department has made many switches with their people I have not gotten a response back about my down spout in the front that was needing to be put in the ground. I was noted on our final walk through and no one is returning my messages or text. this has been really frustrating.

0.5
Verified Homeowner
Windsor, on Jun 01, 2021

It all went pretty good.

3.7
Verified Homeowner
Windsor, CO, on Jun 25, 2021

Both [name removed] and [name removed] made the process really painless. [name removed] was always very quick to respond questions, and a great point of contact to anything we needed during this process. Great asset for your company.

4.5
Verified Homeowner
Windsor, on May 10, 2021

[name removed] overall attitude since I paid for my home. Trying to get warranty work done with the point of contact changing so many time over the year had been frustrating. Finding how corners were cut with the house to save money for the company is ridiculous. Just overall not a good experience.

2.9
Verified Homeowner
Windsor, on May 25, 2021

My warranty appointments have been rescheduled several times and it has taken almost 6 months to get little things fixed.

3.2
Verified Homeowner
Windsor, CO, on Jun 18, 2021

Everyone was so friendly and helpful through the process and our home is beautiful.

5.0
Verified Homeowner
Windsor, on Dec 29, 2020

Overall experience has been great. My only negative is the warranty side. It has not met the same standard as the sales and builder side.

4.0
Verified Homeowner
Windsor, on May 13, 2021

[name removed] going to lie we are going on six months still waiting to complete issues with our home. Long story short a few of the homeowners warranty employees I’m not sure is a good fit for your company (more about saving money then making it right-if that makes sense) POSITIVE- [name removed] has been more then exceptional to work with. Once our issues with other (do not like to put names out there) Horizon employees are not met I’ve called [name removed] and he immediately handles and fixes the situation.

0.8
Verified Homeowner
Windsor, CO, on Jun 08, 2021

Our experience was very positive. We worked with a very experienced realtor ([name removed]). She had previous experience with [name removed] and Horizon view. She told us that Horizon View and [name removed] were great to work with. Her assessment was right on.

4.9
Verified Homeowner
Windsor, on Dec 10, 2020

They were very friendly and will to work through issues in a calm and respectful way. I had a couple small issues on a few detail items but very pleased over all.

4.9
Verified Homeowner
Windsor, on May 04, 2021

There are still items that haven't been addressed even though I was told they would be.

3.2
Verified Homeowner
Windsor, CO, on May 21, 2021

No issues, everything went smoothly

4.5
Verified Homeowner
Windsor, on Dec 10, 2020

We have submitted several warranty requests that went way too long with resolution, some are still outstanding. It sounds like there was too many request and horizon view was not able to keep up.

3.6
Verified Homeowner
Windsor, on May 01, 2021

I have not required warranty services to date.

5.0
Verified Homeowner
Windsor, CO, on May 03, 2021

Everything was done when we were told it would be. Everyone who we dealt with was friendly and professional

4.7
Verified Homeowner
Windsor, on Nov 30, 2020

Too few electrical outlets in garage, basement and outside. We needed to install outlet in garage ceiling for radon mitigation, should have come with the house. No fan over stovetop. And, stovetop too small, should install 36 inch one.

4.1
Verified Homeowner
Windsor, CO, on Mar 27, 2021

I loved the intimate experience we had with all involved with Horizon View Homes.

5.0
Verified Homeowner
Windsor, on Apr 30, 2021

Helpful and responsive when we needed assistance.

5.0
Verified Homeowner
Windsor, on Nov 10, 2020

I like everything that is considered standard

3.7
Verified Homeowner
Windsor, on Feb 01, 2021

Warranty group has been good

3.8
Verified Homeowner
Windsor, CO, on Feb 12, 2021

Easy process.

5.0
Verified Homeowner
Windsor, on Oct 07, 2020

[name removed] all final walkthrough items weren't resolved prior to closing and dealing with warranty issues have been very inconvenient on our end and subs keep pointing fingers st other subs.

3.3
Verified Homeowner
Windsor, CO, on Jan 23, 2021

This was a stress-free process from start to finish. My family and I have had zero issues with Horizon View and we love the home.

5.0
Verified Homeowner
Windsor, on Jan 28, 2021

[name removed] was great, but have concerns when walk through was done and found crooked wall the general manager said that may be how it has to be. It was fixed but really....made us wonder about other things.

3.3
Verified Homeowner
Windsor, on Sep 22, 2020

Disliked the slowness of dealing with warranty work. [name removed] is absolutely awesome and we love working with her.

4.4
Verified Homeowner
Windsor, on Dec 02, 2020

I like the home. I dislike that my neighbors had the option to finish their backyard. I was not offered that and was told no when asked. I also dislike the fact that I have had warranty claims in for over 3 months and they have yet to be fixed. I disdain the fact that your company employee ran in to my wifes car and the solution was to let insurance deal with it.

1.9
Verified Homeowner
Windsor, CO, on Jan 22, 2021

I loved how personable [name removed] was. We also have been overly pleased with [name removed] and her commitment to making sure everything was perfect in our home.

4.8
Verified Homeowner
Windsor, on Sep 05, 2020

We have enjoyed our experience and Horizon View has met all their obligations for the most part.

3.8
Verified Homeowner
Windsor, on Oct 06, 2020

i have nothing to like or dislike ... i havent used it yet

5.0
Verified Homeowner
Windsor, CO, on Jan 20, 2021

- [name removed] was amazing to work with. She is friendly, so helpful, and always responded to our questions really quickly. We came to look at homes not quite ready to pull the trigger yet but she found us the perfect home after we explained what we were looking for. We are so happy here! She went above and beyond. - [name removed] was extremely knowledgeable about everything in the house and also great to work with! - I apologize but my memory is terrible and this was a while ago but whoever we worked with in the design center was also really nice and very helpful. - We appreciate everyone who put in work to build the house. We couldn’t believe how quickly everything was finished. [name removed] was awesome. So helpful, quick to respond to all the small things we noticed during the walk through. - On a last note. We appreciate the 30 day check in and that people have been checking in on us even after we closed on the house. We also like that the home has a warranty. We looked at new builds that didn’t and that was definitely a deal breaker for us.

5.0
Verified Homeowner
Windsor, on Aug 22, 2020

Have had a few warranty issues that have been dealt with in a moderately acceptable manner. Otherwise it has been awesome

4.1
Verified Homeowner
Winsdor, on Sep 04, 2020

[name removed] total lack of communication with warranty dept. I have emailed minimum 3 times in a 1 month span for someone to contact me about a dead tree and 2 dead grasses in my front yard. I even tried calling but phone just rang and rang with no voice mail.

0.5
Verified Homeowner
Windsor, CO, on Jan 15, 2021

Liked being able to get in contact quickly with sales and customer service reps.

4.9
Verified Homeowner
Windsor, on Jun 11, 2020

The lot and area we have

4.0
Verified Homeowner
Windsor, on Sep 02, 2020

Covid affected warranty so far. We have a list but hasn’t been dealt with yet. Customer care was always great.

4.9
Verified Homeowner
Windsor, CO, on Jan 15, 2021

I loved the communication and that everything was so smooth!

5.0
Verified Homeowner
Windsor, on Apr 13, 2020

Unfortunately I cannot recall a "best" experience with this company. We have been fighting to get the warranty work done every step of the way! We STILL do not have issues repaired from the time we turned them from our move-in in July! When we did have someone come out to try and fix the problem, they messed it up or did not fix it correctly and had to come back several times. I had to take off of work and used vacation to be on-site for the repairs (inside work) and there were times they did not even show up. I am afraid that the end of the warranty period is drawing near and I still will be fighting to have them fix these items or they will say the time period is up and they are no longer going to fix anything that was already on the list!

2.4
Verified Homeowner
Windsor, on Aug 19, 2020

We submitted a warranty claim and didn’t hear anything for several days and then the response we finally got said basically “we will get to you when we can.”

3.0
Verified Homeowner
Windsor, CO, on Jan 14, 2021

[name removed] entire process was great. Amazing communication throughout the entire process. Amazing quality in their workmanship. Every member of the team was a pleasure to work with and I would definitely recommend them to my friends and family

5.0
Verified Homeowner
Windsor, on Mar 31, 2020

On time

4.5
Verified Homeowner
Windsor, on Aug 04, 2020

Warranty process seems unreliable. [name removed] is slow to communicate.

2.7
Verified Homeowner
Windsor, CO, on Jan 07, 2021

Day we got our keys, 12-5-2020, they did not work. [name removed] had to come let us in and she called her boss to reset the locks. There were no garage door openers, or appliance books and the contractor’s doorknob had not been replaced on the east garage door and the drawer to the oven does not sit properly. There was a glass garage door window broken. [name removed] glass was replaced the next day and he gave us two garage door openers (but we have 3 garage doors) along with a garage door manual. Upstairs bathroom cabinets were set to close to the toilet. They knocked out the west wall and moved it 4” back. In doing so they moved the same cabinets and placed over bathroom floor without any tile under it. Also, used previous drilled holes to bring the plumbing through, this causing stress/wedge on plumbing. Then patched up the inner cabinet walls like trailer trash. Mentioned to [name removed] and he said no tile ever goes under bathroom floor, this saves money. So again, $500,000.00 and I have a patched trailer bathroom with wedge plumbing with previous drilled holes not lining up and different color patched in sidewalls. Later that day [name removed] came by with a painter. He was extremely rude and short with his conversations. (This is completely unacceptable and very unprofessional) I caught [name removed] outside walking around showing the painter what to touch up. I asked if he had spoken to [name removed] about our floors, he said yes that there was nothing he could do and that he was with the painter right now. [name removed] came to the door before he left to discuss a time for the painters to come back and I tried showing him the holes in the floors and how rough they still were. He said that is just how they are and nothing they would do about it. If I did not like it, we could fill out a warranty form, but it still would not do us any good. [name removed] next day [name removed] and [name removed] came by. [name removed] had a sample board with her that her boss told her to bring. [name removed] then showed up and commented that the sample board looked and felt much better than our floors. [name removed] also came over and noticed a difference. I explained how the floor wasn’t sanded well if it was sanded at all prior to being stained due to a board in the main walkway of the kitchen wasn’t flush with the rest of the floor by at least 1/4” and then was stained. My husband and I noticed this board during the build of the house, and it was replaced after we said it was not acceptable and the floor had been stained. There was also another place in the entry of the pantry that was in the same manner that is still missing stain. We were told during our walkthrough that the floors would have a nice shiny finish prior to us moving in, by [name removed]. [name removed] and [name removed]’s boss came by and said he wasn’t happy with the board that had been replaced or the on in the pantry doorway and would have a rep from images flooring come look at it and if it needed to be sanded and refinished he would have it done. I let [name removed] know on 12-8-2020 that or garage door handle had been delivered and it still hasn’t been put on. [name removed] outlets on the kitchen wall with the fridge keep flipping the breaker. After it snowed on December 12, 2020, we noticed big icicles hanging off the roof line master bedroom (Northwest conner/middle and Northeast conner). [name removed] sent [name removed] a txt and she said to fill out a warranty form. Images Flooring ([name removed] or [name removed]) came by around 10:45 to11:00 on 12-15-2020 said he would fill knots and re-stain the spot in pantry door way. Said our floors won’t look like samples because it’s not done in a controlled environment and floor finishing will not protect the wood from spills that aren’t immediately cleaned up, that if our dishwasher ever leaks or there are any other spills it will cause permanent water damage to the floors. We were told the granite countertops would come sealed…[name removed] said if we wanted them sealed, we had to do it ourselves. [name removed] backsplash/countertop was broken but glued back together instead of replacing it. Have problems with light switch next to the entry door. (turning off and makes other lights flicker off and on) Stove-Bottom drawer does not close. Pointed this out during walkthrough but now they tell us to call the manufacturer. It came broke it did not happen afterwards so we should not have to deal with it. We have picture documentation of everything, and we can send at any time. Inspection needs to be done by a professional prior to the home buyers walk through. We should not be the one pointing all the major problems on a half of a million dollars house. Secondly, (this one is important) you should never speak rudely, talk down or be short with a home buyer. [name removed] was completely out of line speaking to my wife this way and maybe needs a reminder how to talk to a woman with respect. [name removed] on the other hand has been nothing but a great help all throughout the process!!! She is a sweetheart and a great person.

1.3
Verified Homeowner
Windsor, on Mar 20, 2020

Horizon View Homes has more than met all of our expectations. The people we worked with were friendly, honest and forthright. From the contract signing, through home delivery, they kept us informed of the progress on our home. Our house was delivered on time in wonderful condition. We love the design/ floor plan and quality of the materials in the house. The Horizon team has been very quick to respond to any issues we have had with our home. We have been in the house for 10 months now and we couldn't be happier with our choice of builder, our house and the community that we live in. This is the 3rd home we have built and we can definitely say that Horizon View Homes has been the best experience we have had. Thank you Horizon View Homes !

4.8
Verified Homeowner
Windsor, on Jul 05, 2020

Very attentive and always helpful

4.9
Verified Homeowner
Windsor, CO, on Dec 03, 2020

Enjoyed the process. It was smooth and the response to questions or concerns was handled in a very professional and timely manner

5.0
Verified Homeowner
Windsor, on Mar 12, 2020

[name removed] was an excellent sales woman. Other then that, completely dissatisfied!

3.0
Verified Homeowner
Windsor, on Jun 30, 2020

Due to C-virus some warranty work response times were slowed but understandable acceptable. [name removed] is a real gem !

5.0
Verified Homeowner
Windsor, CO, on Oct 01, 2020

I liked how friendly and helpful everyone was.

5.0
Verified Homeowner
Windsor, on Jun 08, 2020

How friendly and prompt everyone is.

5.0
Verified Homeowner
Windsor, CO, on Sep 30, 2020

[name removed] sales office person was very easy and enjoyable to work with. We purchased a home that had previously gone under contract with a different buyer. We tried to have the exterior colors changed but Horizon View was not willing to work with us on that, which was a bit disappointing Everything else went fairly smooth.

4.4
Verified Homeowner
Windsor, on May 22, 2020

Promptness, friendly and reliable service

5.0
Verified Homeowner
Windsor, CO, on Aug 22, 2020

[name removed] staff has been supper friendly and fun to work with. This was from the start with [name removed] to everyone through to the end have been trying to make us happy in any way they can and have went above and beyond in my opinion.

5.0
Verified Homeowner
Windsor, on Mar 29, 2020

They have been responsive when I have called or needed warranty work

4.2
Verified Homeowner
Windsor, CO, on Aug 16, 2020

[name removed] whole process went very smoothly. [name removed] and [name removed] were very helpful.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Windsor, CO, on Jul 23, 2021

Horizon homes is great as long and there are no disputes or conflicts that arise. Their conflict resolution is very poor. They approach with either “not my issue attitude” or with no empathy & no viable solutions.

4.0
Verified Homeowner
Windsor, CO, on Jun 25, 2021

Both [name removed] and [name removed] made the process really painless. [name removed] was always very quick to respond questions, and a great point of contact to anything we needed during this process. Great asset for your company.

4.5
Verified Homeowner
Windsor, CO, on Jun 18, 2021

Everyone was so friendly and helpful through the process and our home is beautiful.

5.0
Verified Homeowner
Windsor, CO, on Jun 08, 2021

Our experience was very positive. We worked with a very experienced realtor ([name removed]). She had previous experience with [name removed] and Horizon view. She told us that Horizon View and [name removed] were great to work with. Her assessment was right on.

4.9
Verified Homeowner
Windsor, CO, on May 21, 2021

No issues, everything went smoothly

4.5
Verified Homeowner
Windsor, CO, on May 03, 2021

Everything was done when we were told it would be. Everyone who we dealt with was friendly and professional

4.7
Verified Homeowner
Windsor, CO, on Mar 27, 2021

I loved the intimate experience we had with all involved with Horizon View Homes.

5.0
Verified Homeowner
Windsor, CO, on Feb 12, 2021

Easy process.

5.0
Verified Homeowner
Windsor, CO, on Jan 23, 2021

This was a stress-free process from start to finish. My family and I have had zero issues with Horizon View and we love the home.

5.0
Verified Homeowner
Windsor, CO, on Jan 22, 2021

I loved how personable [name removed] was. We also have been overly pleased with [name removed] and her commitment to making sure everything was perfect in our home.

4.8
Verified Homeowner
Windsor, CO, on Jan 20, 2021

- [name removed] was amazing to work with. She is friendly, so helpful, and always responded to our questions really quickly. We came to look at homes not quite ready to pull the trigger yet but she found us the perfect home after we explained what we were looking for. We are so happy here! She went above and beyond. - [name removed] was extremely knowledgeable about everything in the house and also great to work with! - I apologize but my memory is terrible and this was a while ago but whoever we worked with in the design center was also really nice and very helpful. - We appreciate everyone who put in work to build the house. We couldn’t believe how quickly everything was finished. [name removed] was awesome. So helpful, quick to respond to all the small things we noticed during the walk through. - On a last note. We appreciate the 30 day check in and that people have been checking in on us even after we closed on the house. We also like that the home has a warranty. We looked at new builds that didn’t and that was definitely a deal breaker for us.

5.0
Verified Homeowner
Windsor, CO, on Jan 15, 2021

Liked being able to get in contact quickly with sales and customer service reps.

4.9
Verified Homeowner
Windsor, CO, on Jan 15, 2021

I loved the communication and that everything was so smooth!

5.0
Verified Homeowner
Windsor, CO, on Jan 14, 2021

[name removed] entire process was great. Amazing communication throughout the entire process. Amazing quality in their workmanship. Every member of the team was a pleasure to work with and I would definitely recommend them to my friends and family

5.0
Verified Homeowner
Windsor, CO, on Jan 07, 2021

Day we got our keys, 12-5-2020, they did not work. [name removed] had to come let us in and she called her boss to reset the locks. There were no garage door openers, or appliance books and the contractor’s doorknob had not been replaced on the east garage door and the drawer to the oven does not sit properly. There was a glass garage door window broken. [name removed] glass was replaced the next day and he gave us two garage door openers (but we have 3 garage doors) along with a garage door manual. Upstairs bathroom cabinets were set to close to the toilet. They knocked out the west wall and moved it 4” back. In doing so they moved the same cabinets and placed over bathroom floor without any tile under it. Also, used previous drilled holes to bring the plumbing through, this causing stress/wedge on plumbing. Then patched up the inner cabinet walls like trailer trash. Mentioned to [name removed] and he said no tile ever goes under bathroom floor, this saves money. So again, $500,000.00 and I have a patched trailer bathroom with wedge plumbing with previous drilled holes not lining up and different color patched in sidewalls. Later that day [name removed] came by with a painter. He was extremely rude and short with his conversations. (This is completely unacceptable and very unprofessional) I caught [name removed] outside walking around showing the painter what to touch up. I asked if he had spoken to [name removed] about our floors, he said yes that there was nothing he could do and that he was with the painter right now. [name removed] came to the door before he left to discuss a time for the painters to come back and I tried showing him the holes in the floors and how rough they still were. He said that is just how they are and nothing they would do about it. If I did not like it, we could fill out a warranty form, but it still would not do us any good. [name removed] next day [name removed] and [name removed] came by. [name removed] had a sample board with her that her boss told her to bring. [name removed] then showed up and commented that the sample board looked and felt much better than our floors. [name removed] also came over and noticed a difference. I explained how the floor wasn’t sanded well if it was sanded at all prior to being stained due to a board in the main walkway of the kitchen wasn’t flush with the rest of the floor by at least 1/4” and then was stained. My husband and I noticed this board during the build of the house, and it was replaced after we said it was not acceptable and the floor had been stained. There was also another place in the entry of the pantry that was in the same manner that is still missing stain. We were told during our walkthrough that the floors would have a nice shiny finish prior to us moving in, by [name removed]. [name removed] and [name removed]’s boss came by and said he wasn’t happy with the board that had been replaced or the on in the pantry doorway and would have a rep from images flooring come look at it and if it needed to be sanded and refinished he would have it done. I let [name removed] know on 12-8-2020 that or garage door handle had been delivered and it still hasn’t been put on. [name removed] outlets on the kitchen wall with the fridge keep flipping the breaker. After it snowed on December 12, 2020, we noticed big icicles hanging off the roof line master bedroom (Northwest conner/middle and Northeast conner). [name removed] sent [name removed] a txt and she said to fill out a warranty form. Images Flooring ([name removed] or [name removed]) came by around 10:45 to11:00 on 12-15-2020 said he would fill knots and re-stain the spot in pantry door way. Said our floors won’t look like samples because it’s not done in a controlled environment and floor finishing will not protect the wood from spills that aren’t immediately cleaned up, that if our dishwasher ever leaks or there are any other spills it will cause permanent water damage to the floors. We were told the granite countertops would come sealed…[name removed] said if we wanted them sealed, we had to do it ourselves. [name removed] backsplash/countertop was broken but glued back together instead of replacing it. Have problems with light switch next to the entry door. (turning off and makes other lights flicker off and on) Stove-Bottom drawer does not close. Pointed this out during walkthrough but now they tell us to call the manufacturer. It came broke it did not happen afterwards so we should not have to deal with it. We have picture documentation of everything, and we can send at any time. Inspection needs to be done by a professional prior to the home buyers walk through. We should not be the one pointing all the major problems on a half of a million dollars house. Secondly, (this one is important) you should never speak rudely, talk down or be short with a home buyer. [name removed] was completely out of line speaking to my wife this way and maybe needs a reminder how to talk to a woman with respect. [name removed] on the other hand has been nothing but a great help all throughout the process!!! She is a sweetheart and a great person.

1.3
Verified Homeowner
Windsor, CO, on Dec 03, 2020

Enjoyed the process. It was smooth and the response to questions or concerns was handled in a very professional and timely manner

5.0
Verified Homeowner
Windsor, CO, on Oct 01, 2020

I liked how friendly and helpful everyone was.

5.0
Verified Homeowner
Windsor, CO, on Sep 30, 2020

[name removed] sales office person was very easy and enjoyable to work with. We purchased a home that had previously gone under contract with a different buyer. We tried to have the exterior colors changed but Horizon View was not willing to work with us on that, which was a bit disappointing Everything else went fairly smooth.

4.4
Verified Homeowner
Windsor, CO, on Aug 22, 2020

[name removed] staff has been supper friendly and fun to work with. This was from the start with [name removed] to everyone through to the end have been trying to make us happy in any way they can and have went above and beyond in my opinion.

5.0
Verified Homeowner
Windsor, CO, on Aug 16, 2020

[name removed] whole process went very smoothly. [name removed] and [name removed] were very helpful.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Windsor, on Jun 02, 2021

Customer service. I feel if I needed something taken car of I would be done in a timely manner.

4.9
Verified Homeowner
Windsor, on May 30, 2021

[name removed] Warranty department has made many switches with their people I have not gotten a response back about my down spout in the front that was needing to be put in the ground. I was noted on our final walk through and no one is returning my messages or text. this has been really frustrating.

0.5
Verified Homeowner
Windsor, on May 25, 2021

My warranty appointments have been rescheduled several times and it has taken almost 6 months to get little things fixed.

3.2
Verified Homeowner
Windsor, on May 13, 2021

[name removed] going to lie we are going on six months still waiting to complete issues with our home. Long story short a few of the homeowners warranty employees I’m not sure is a good fit for your company (more about saving money then making it right-if that makes sense) POSITIVE- [name removed] has been more then exceptional to work with. Once our issues with other (do not like to put names out there) Horizon employees are not met I’ve called [name removed] and he immediately handles and fixes the situation.

0.8
Verified Homeowner
Windsor, on May 04, 2021

There are still items that haven't been addressed even though I was told they would be.

3.2
Verified Homeowner
Windsor, on May 01, 2021

I have not required warranty services to date.

5.0
Verified Homeowner
Windsor, on Apr 30, 2021

Helpful and responsive when we needed assistance.

5.0
Verified Homeowner
Windsor, on Feb 01, 2021

Warranty group has been good

3.8
Verified Homeowner
Windsor, on Jan 28, 2021

[name removed] was great, but have concerns when walk through was done and found crooked wall the general manager said that may be how it has to be. It was fixed but really....made us wonder about other things.

3.3
Verified Homeowner
Windsor, on Dec 02, 2020

I like the home. I dislike that my neighbors had the option to finish their backyard. I was not offered that and was told no when asked. I also dislike the fact that I have had warranty claims in for over 3 months and they have yet to be fixed. I disdain the fact that your company employee ran in to my wifes car and the solution was to let insurance deal with it.

1.9
Verified Homeowner
Windsor, on Oct 06, 2020

i have nothing to like or dislike ... i havent used it yet

5.0
Verified Homeowner
Winsdor, on Sep 04, 2020

[name removed] total lack of communication with warranty dept. I have emailed minimum 3 times in a 1 month span for someone to contact me about a dead tree and 2 dead grasses in my front yard. I even tried calling but phone just rang and rang with no voice mail.

0.5
Verified Homeowner
Windsor, on Sep 02, 2020

Covid affected warranty so far. We have a list but hasn’t been dealt with yet. Customer care was always great.

4.9
Verified Homeowner
Windsor, on Aug 19, 2020

We submitted a warranty claim and didn’t hear anything for several days and then the response we finally got said basically “we will get to you when we can.”

3.0
Verified Homeowner
Windsor, on Aug 04, 2020

Warranty process seems unreliable. [name removed] is slow to communicate.

2.7
Verified Homeowner
Windsor, on Jul 05, 2020

Very attentive and always helpful

4.9
Verified Homeowner
Windsor, on Jun 30, 2020

Due to C-virus some warranty work response times were slowed but understandable acceptable. [name removed] is a real gem !

5.0
Verified Homeowner
Windsor, on Jun 08, 2020

How friendly and prompt everyone is.

5.0
Verified Homeowner
Windsor, on May 22, 2020

Promptness, friendly and reliable service

5.0
Verified Homeowner
Windsor, on Mar 29, 2020

They have been responsive when I have called or needed warranty work

4.2
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Windsor, on Jun 27, 2021

We are STILL awaiting to get repairs that were identified 10 months or more ago

2.7
Verified Homeowner
Windsor, on Jun 01, 2021

It all went pretty good.

3.7
Verified Homeowner
Windsor, on May 10, 2021

[name removed] overall attitude since I paid for my home. Trying to get warranty work done with the point of contact changing so many time over the year had been frustrating. Finding how corners were cut with the house to save money for the company is ridiculous. Just overall not a good experience.

2.9
Verified Homeowner
Windsor, on Dec 29, 2020

Overall experience has been great. My only negative is the warranty side. It has not met the same standard as the sales and builder side.

4.0
Verified Homeowner
Windsor, on Dec 10, 2020

They were very friendly and will to work through issues in a calm and respectful way. I had a couple small issues on a few detail items but very pleased over all.

4.9
Verified Homeowner
Windsor, on Dec 10, 2020

We have submitted several warranty requests that went way too long with resolution, some are still outstanding. It sounds like there was too many request and horizon view was not able to keep up.

3.6
Verified Homeowner
Windsor, on Nov 30, 2020

Too few electrical outlets in garage, basement and outside. We needed to install outlet in garage ceiling for radon mitigation, should have come with the house. No fan over stovetop. And, stovetop too small, should install 36 inch one.

4.1
Verified Homeowner
Windsor, on Nov 10, 2020

I like everything that is considered standard

3.7
Verified Homeowner
Windsor, on Oct 07, 2020

[name removed] all final walkthrough items weren't resolved prior to closing and dealing with warranty issues have been very inconvenient on our end and subs keep pointing fingers st other subs.

3.3
Verified Homeowner
Windsor, on Sep 22, 2020

Disliked the slowness of dealing with warranty work. [name removed] is absolutely awesome and we love working with her.

4.4
Verified Homeowner
Windsor, on Sep 05, 2020

We have enjoyed our experience and Horizon View has met all their obligations for the most part.

3.8
Verified Homeowner
Windsor, on Aug 22, 2020

Have had a few warranty issues that have been dealt with in a moderately acceptable manner. Otherwise it has been awesome

4.1
Verified Homeowner
Windsor, on Jun 11, 2020

The lot and area we have

4.0
Verified Homeowner
Windsor, on Apr 13, 2020

Unfortunately I cannot recall a "best" experience with this company. We have been fighting to get the warranty work done every step of the way! We STILL do not have issues repaired from the time we turned them from our move-in in July! When we did have someone come out to try and fix the problem, they messed it up or did not fix it correctly and had to come back several times. I had to take off of work and used vacation to be on-site for the repairs (inside work) and there were times they did not even show up. I am afraid that the end of the warranty period is drawing near and I still will be fighting to have them fix these items or they will say the time period is up and they are no longer going to fix anything that was already on the list!

2.4
Verified Homeowner
Windsor, on Mar 31, 2020

On time

4.5
Verified Homeowner
Windsor, on Mar 20, 2020

Horizon View Homes has more than met all of our expectations. The people we worked with were friendly, honest and forthright. From the contract signing, through home delivery, they kept us informed of the progress on our home. Our house was delivered on time in wonderful condition. We love the design/ floor plan and quality of the materials in the house. The Horizon team has been very quick to respond to any issues we have had with our home. We have been in the house for 10 months now and we couldn't be happier with our choice of builder, our house and the community that we live in. This is the 3rd home we have built and we can definitely say that Horizon View Homes has been the best experience we have had. Thank you Horizon View Homes !

4.8
Verified Homeowner
Windsor, on Mar 12, 2020

[name removed] was an excellent sales woman. Other then that, completely dissatisfied!

3.0
Verified Homeowner