Overall Satisfaction
Community Profile
We have been recognized by many organizations for our quality homes, customer experience and dedication to our community. While we are pleased with recognition, we are most proud of the solid foundation and values our company is based on. Our goals go beyond numbers and metrics. We are dedicated to providing the best customer journey and home building experience through compassion, commitment to excellence, honesty and collaboration.
We are committed to building you a place to call home, a place to create memories with family and friends, which will forever be the best view.
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Windsor, on Jun 27, 2021
We are STILL awaiting to get repairs that were identified 10 months or more ago
Windsor, CO, on Sep 04, 2021
I wish there were more options to choose from and more upgrades or changes able to be made. Very little flexibility.
Windsor, on Aug 28, 2021
They have fixed any issue we have had in a timely manner. Always friendly
Windsor, CO, on Aug 31, 2021
Likes 1. Loved the guest service provided by [name removed], [name removed] and [name removed]. As well as [name removed] and all the view home staff. They bring to the table something far superior to the home buying experience. They genuinely care about their customers and thats something extremely rare to find now a days. They all deserve raises, they help make these 4 walls and a roof feel like a home. Dislikes/room for improvement Dont make assumptions and communicate to buyers out of state that the pictures online may differ from the actual base model of the home.thats something the company could easily do with a disclaimer on the website:)
Windsor, on May 10, 2021
[name removed] overall attitude since I paid for my home. Trying to get warranty work done with the point of contact changing so many time over the year had been frustrating. Finding how corners were cut with the house to save money for the company is ridiculous. Just overall not a good experience.
Windsor, on Aug 03, 2021
So far, I’ve enjoyed and appreciated the quick response from the warranty team. It’s taken a while to get some things completed but that’s only because our schedule and their schedules are busy and we’ve had a hard time finding spaces of time to meet. Other than that, we’re very satisfied
Windsor, CO, on Aug 10, 2021
Sales and customer service team have been responsive and attentive. Some of the issues we have brought up are still waiting to be corrected, but we understand that some fixes aren’t going to happen immediately. I really like [name removed], [name removed] and [name removed]. Good experience so far.
Windsor, on Dec 29, 2020
Overall experience has been great. My only negative is the warranty side. It has not met the same standard as the sales and builder side.
Windsor, CO, on Jul 30, 2021
[name removed] most considerate and knowledgeable team if any builders we met with. Took their time explaining discussing etc.
Windsor, on Jul 31, 2021
My experience with the warranty team has been overall amazing. Communication has been great. They have, for the most part, been on top of any issues we've had. If there's every been a time I couldn't get ahold of our rep there has always been someone else I can call which is super nice. [name removed] only recommendation I would give would be to have more then one rep per development. Might alleviate some wait times and I'm sure that would make it less stressful for the rep as well.
Windsor, on Dec 10, 2020
They were very friendly and will to work through issues in a calm and respectful way. I had a couple small issues on a few detail items but very pleased over all.
Windsor, on Jun 02, 2021
Customer service. I feel if I needed something taken car of I would be done in a timely manner.
Windsor, CO, on Jul 23, 2021
Horizon homes is great as long and there are no disputes or conflicts that arise. Their conflict resolution is very poor. They approach with either “not my issue attitude” or with no empathy & no viable solutions.
Windsor, on Dec 10, 2020
We have submitted several warranty requests that went way too long with resolution, some are still outstanding. It sounds like there was too many request and horizon view was not able to keep up.
Windsor, on May 30, 2021
[name removed] Warranty department has made many switches with their people I have not gotten a response back about my down spout in the front that was needing to be put in the ground. I was noted on our final walk through and no one is returning my messages or text. this has been really frustrating.
Windsor, CO, on Jun 25, 2021
Both [name removed] and [name removed] made the process really painless. [name removed] was always very quick to respond questions, and a great point of contact to anything we needed during this process. Great asset for your company.
Windsor, on Nov 30, 2020
Too few electrical outlets in garage, basement and outside. We needed to install outlet in garage ceiling for radon mitigation, should have come with the house. No fan over stovetop. And, stovetop too small, should install 36 inch one.
Windsor, on May 25, 2021
My warranty appointments have been rescheduled several times and it has taken almost 6 months to get little things fixed.
Windsor, CO, on Jun 18, 2021
Everyone was so friendly and helpful through the process and our home is beautiful.
Windsor, on May 13, 2021
[name removed] going to lie we are going on six months still waiting to complete issues with our home. Long story short a few of the homeowners warranty employees I’m not sure is a good fit for your company (more about saving money then making it right-if that makes sense) POSITIVE- [name removed] has been more then exceptional to work with. Once our issues with other (do not like to put names out there) Horizon employees are not met I’ve called [name removed] and he immediately handles and fixes the situation.
Windsor, CO, on Jun 08, 2021
Our experience was very positive. We worked with a very experienced realtor ([name removed]). She had previous experience with [name removed] and Horizon view. She told us that Horizon View and [name removed] were great to work with. Her assessment was right on.
Windsor, on Oct 07, 2020
[name removed] all final walkthrough items weren't resolved prior to closing and dealing with warranty issues have been very inconvenient on our end and subs keep pointing fingers st other subs.
Windsor, on May 04, 2021
There are still items that haven't been addressed even though I was told they would be.
Windsor, on Sep 22, 2020
Disliked the slowness of dealing with warranty work. [name removed] is absolutely awesome and we love working with her.
Windsor, CO, on May 03, 2021
Everything was done when we were told it would be. Everyone who we dealt with was friendly and professional
Windsor, on Sep 05, 2020
We have enjoyed our experience and Horizon View has met all their obligations for the most part.
Windsor, CO, on Mar 27, 2021
I loved the intimate experience we had with all involved with Horizon View Homes.
Windsor, on Aug 22, 2020
Have had a few warranty issues that have been dealt with in a moderately acceptable manner. Otherwise it has been awesome
Windsor, CO, on Jan 23, 2021
This was a stress-free process from start to finish. My family and I have had zero issues with Horizon View and we love the home.
Windsor, on Jan 28, 2021
[name removed] was great, but have concerns when walk through was done and found crooked wall the general manager said that may be how it has to be. It was fixed but really....made us wonder about other things.
Windsor, on Apr 13, 2020
Unfortunately I cannot recall a "best" experience with this company. We have been fighting to get the warranty work done every step of the way! We STILL do not have issues repaired from the time we turned them from our move-in in July! When we did have someone come out to try and fix the problem, they messed it up or did not fix it correctly and had to come back several times. I had to take off of work and used vacation to be on-site for the repairs (inside work) and there were times they did not even show up. I am afraid that the end of the warranty period is drawing near and I still will be fighting to have them fix these items or they will say the time period is up and they are no longer going to fix anything that was already on the list!
Windsor, on Dec 02, 2020
I like the home. I dislike that my neighbors had the option to finish their backyard. I was not offered that and was told no when asked. I also dislike the fact that I have had warranty claims in for over 3 months and they have yet to be fixed. I disdain the fact that your company employee ran in to my wifes car and the solution was to let insurance deal with it.
Windsor, CO, on Jan 22, 2021
I loved how personable [name removed] was. We also have been overly pleased with [name removed] and her commitment to making sure everything was perfect in our home.
Windsor, on Oct 06, 2020
i have nothing to like or dislike ... i havent used it yet
Windsor, CO, on Jan 20, 2021
- [name removed] was amazing to work with. She is friendly, so helpful, and always responded to our questions really quickly. We came to look at homes not quite ready to pull the trigger yet but she found us the perfect home after we explained what we were looking for. We are so happy here! She went above and beyond. - [name removed] was extremely knowledgeable about everything in the house and also great to work with! - I apologize but my memory is terrible and this was a while ago but whoever we worked with in the design center was also really nice and very helpful. - We appreciate everyone who put in work to build the house. We couldn’t believe how quickly everything was finished. [name removed] was awesome. So helpful, quick to respond to all the small things we noticed during the walk through. - On a last note. We appreciate the 30 day check in and that people have been checking in on us even after we closed on the house. We also like that the home has a warranty. We looked at new builds that didn’t and that was definitely a deal breaker for us.
Windsor, on Mar 20, 2020
Horizon View Homes has more than met all of our expectations. The people we worked with were friendly, honest and forthright. From the contract signing, through home delivery, they kept us informed of the progress on our home. Our house was delivered on time in wonderful condition. We love the design/ floor plan and quality of the materials in the house. The Horizon team has been very quick to respond to any issues we have had with our home. We have been in the house for 10 months now and we couldn't be happier with our choice of builder, our house and the community that we live in. This is the 3rd home we have built and we can definitely say that Horizon View Homes has been the best experience we have had. Thank you Horizon View Homes !
Winsdor, on Sep 04, 2020
[name removed] total lack of communication with warranty dept. I have emailed minimum 3 times in a 1 month span for someone to contact me about a dead tree and 2 dead grasses in my front yard. I even tried calling but phone just rang and rang with no voice mail.
Windsor, CO, on Jan 15, 2021
Liked being able to get in contact quickly with sales and customer service reps.
Windsor, on Mar 12, 2020
[name removed] was an excellent sales woman. Other then that, completely dissatisfied!
Windsor, on Sep 02, 2020
Covid affected warranty so far. We have a list but hasn’t been dealt with yet. Customer care was always great.
Windsor, CO, on Jan 15, 2021
I loved the communication and that everything was so smooth!
Windsor, on Aug 19, 2020
We submitted a warranty claim and didn’t hear anything for several days and then the response we finally got said basically “we will get to you when we can.”
Windsor, CO, on Jan 14, 2021
[name removed] entire process was great. Amazing communication throughout the entire process. Amazing quality in their workmanship. Every member of the team was a pleasure to work with and I would definitely recommend them to my friends and family
Windsor, on Aug 04, 2020
Warranty process seems unreliable. [name removed] is slow to communicate.
Windsor, CO, on Jan 07, 2021
Day we got our keys, 12-5-2020, they did not work. [name removed] had to come let us in and she called her boss to reset the locks. There were no garage door openers, or appliance books and the contractor’s doorknob had not been replaced on the east garage door and the drawer to the oven does not sit properly. There was a glass garage door window broken. [name removed] glass was replaced the next day and he gave us two garage door openers (but we have 3 garage doors) along with a garage door manual. Upstairs bathroom cabinets were set to close to the toilet. They knocked out the west wall and moved it 4” back. In doing so they moved the same cabinets and placed over bathroom floor without any tile under it. Also, used previous drilled holes to bring the plumbing through, this causing stress/wedge on plumbing. Then patched up the inner cabinet walls like trailer trash. Mentioned to [name removed] and he said no tile ever goes under bathroom floor, this saves money. So again, $500,000.00 and I have a patched trailer bathroom with wedge plumbing with previous drilled holes not lining up and different color patched in sidewalls. Later that day [name removed] came by with a painter. He was extremely rude and short with his conversations. (This is completely unacceptable and very unprofessional) I caught [name removed] outside walking around showing the painter what to touch up. I asked if he had spoken to [name removed] about our floors, he said yes that there was nothing he could do and that he was with the painter right now. [name removed] came to the door before he left to discuss a time for the painters to come back and I tried showing him the holes in the floors and how rough they still were. He said that is just how they are and nothing they would do about it. If I did not like it, we could fill out a warranty form, but it still would not do us any good. [name removed] next day [name removed] and [name removed] came by. [name removed] had a sample board with her that her boss told her to bring. [name removed] then showed up and commented that the sample board looked and felt much better than our floors. [name removed] also came over and noticed a difference. I explained how the floor wasn’t sanded well if it was sanded at all prior to being stained due to a board in the main walkway of the kitchen wasn’t flush with the rest of the floor by at least 1/4” and then was stained. My husband and I noticed this board during the build of the house, and it was replaced after we said it was not acceptable and the floor had been stained. There was also another place in the entry of the pantry that was in the same manner that is still missing stain. We were told during our walkthrough that the floors would have a nice shiny finish prior to us moving in, by [name removed]. [name removed] and [name removed]’s boss came by and said he wasn’t happy with the board that had been replaced or the on in the pantry doorway and would have a rep from images flooring come look at it and if it needed to be sanded and refinished he would have it done. I let [name removed] know on 12-8-2020 that or garage door handle had been delivered and it still hasn’t been put on. [name removed] outlets on the kitchen wall with the fridge keep flipping the breaker. After it snowed on December 12, 2020, we noticed big icicles hanging off the roof line master bedroom (Northwest conner/middle and Northeast conner). [name removed] sent [name removed] a txt and she said to fill out a warranty form. Images Flooring ([name removed] or [name removed]) came by around 10:45 to11:00 on 12-15-2020 said he would fill knots and re-stain the spot in pantry door way. Said our floors won’t look like samples because it’s not done in a controlled environment and floor finishing will not protect the wood from spills that aren’t immediately cleaned up, that if our dishwasher ever leaks or there are any other spills it will cause permanent water damage to the floors. We were told the granite countertops would come sealed…[name removed] said if we wanted them sealed, we had to do it ourselves. [name removed] backsplash/countertop was broken but glued back together instead of replacing it. Have problems with light switch next to the entry door. (turning off and makes other lights flicker off and on) Stove-Bottom drawer does not close. Pointed this out during walkthrough but now they tell us to call the manufacturer. It came broke it did not happen afterwards so we should not have to deal with it. We have picture documentation of everything, and we can send at any time. Inspection needs to be done by a professional prior to the home buyers walk through. We should not be the one pointing all the major problems on a half of a million dollars house. Secondly, (this one is important) you should never speak rudely, talk down or be short with a home buyer. [name removed] was completely out of line speaking to my wife this way and maybe needs a reminder how to talk to a woman with respect. [name removed] on the other hand has been nothing but a great help all throughout the process!!! She is a sweetheart and a great person.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Windsor, CO, on Sep 04, 2021
I wish there were more options to choose from and more upgrades or changes able to be made. Very little flexibility.
Windsor, CO, on Aug 31, 2021
Likes 1. Loved the guest service provided by [name removed], [name removed] and [name removed]. As well as [name removed] and all the view home staff. They bring to the table something far superior to the home buying experience. They genuinely care about their customers and thats something extremely rare to find now a days. They all deserve raises, they help make these 4 walls and a roof feel like a home. Dislikes/room for improvement Dont make assumptions and communicate to buyers out of state that the pictures online may differ from the actual base model of the home.thats something the company could easily do with a disclaimer on the website:)
Windsor, CO, on Aug 10, 2021
Sales and customer service team have been responsive and attentive. Some of the issues we have brought up are still waiting to be corrected, but we understand that some fixes aren’t going to happen immediately. I really like [name removed], [name removed] and [name removed]. Good experience so far.
Windsor, CO, on Jul 30, 2021
[name removed] most considerate and knowledgeable team if any builders we met with. Took their time explaining discussing etc.
Windsor, CO, on Jul 23, 2021
Horizon homes is great as long and there are no disputes or conflicts that arise. Their conflict resolution is very poor. They approach with either “not my issue attitude” or with no empathy & no viable solutions.
Windsor, CO, on Jun 25, 2021
Both [name removed] and [name removed] made the process really painless. [name removed] was always very quick to respond questions, and a great point of contact to anything we needed during this process. Great asset for your company.
Windsor, CO, on Jun 18, 2021
Everyone was so friendly and helpful through the process and our home is beautiful.
Windsor, CO, on Jun 08, 2021
Our experience was very positive. We worked with a very experienced realtor ([name removed]). She had previous experience with [name removed] and Horizon view. She told us that Horizon View and [name removed] were great to work with. Her assessment was right on.
Windsor, CO, on May 03, 2021
Everything was done when we were told it would be. Everyone who we dealt with was friendly and professional
Windsor, CO, on Mar 27, 2021
I loved the intimate experience we had with all involved with Horizon View Homes.
Windsor, CO, on Jan 23, 2021
This was a stress-free process from start to finish. My family and I have had zero issues with Horizon View and we love the home.
Windsor, CO, on Jan 22, 2021
I loved how personable [name removed] was. We also have been overly pleased with [name removed] and her commitment to making sure everything was perfect in our home.
Windsor, CO, on Jan 20, 2021
- [name removed] was amazing to work with. She is friendly, so helpful, and always responded to our questions really quickly. We came to look at homes not quite ready to pull the trigger yet but she found us the perfect home after we explained what we were looking for. We are so happy here! She went above and beyond. - [name removed] was extremely knowledgeable about everything in the house and also great to work with! - I apologize but my memory is terrible and this was a while ago but whoever we worked with in the design center was also really nice and very helpful. - We appreciate everyone who put in work to build the house. We couldn’t believe how quickly everything was finished. [name removed] was awesome. So helpful, quick to respond to all the small things we noticed during the walk through. - On a last note. We appreciate the 30 day check in and that people have been checking in on us even after we closed on the house. We also like that the home has a warranty. We looked at new builds that didn’t and that was definitely a deal breaker for us.
Windsor, CO, on Jan 15, 2021
Liked being able to get in contact quickly with sales and customer service reps.
Windsor, CO, on Jan 15, 2021
I loved the communication and that everything was so smooth!
Windsor, CO, on Jan 14, 2021
[name removed] entire process was great. Amazing communication throughout the entire process. Amazing quality in their workmanship. Every member of the team was a pleasure to work with and I would definitely recommend them to my friends and family
Windsor, CO, on Jan 07, 2021
Day we got our keys, 12-5-2020, they did not work. [name removed] had to come let us in and she called her boss to reset the locks. There were no garage door openers, or appliance books and the contractor’s doorknob had not been replaced on the east garage door and the drawer to the oven does not sit properly. There was a glass garage door window broken. [name removed] glass was replaced the next day and he gave us two garage door openers (but we have 3 garage doors) along with a garage door manual. Upstairs bathroom cabinets were set to close to the toilet. They knocked out the west wall and moved it 4” back. In doing so they moved the same cabinets and placed over bathroom floor without any tile under it. Also, used previous drilled holes to bring the plumbing through, this causing stress/wedge on plumbing. Then patched up the inner cabinet walls like trailer trash. Mentioned to [name removed] and he said no tile ever goes under bathroom floor, this saves money. So again, $500,000.00 and I have a patched trailer bathroom with wedge plumbing with previous drilled holes not lining up and different color patched in sidewalls. Later that day [name removed] came by with a painter. He was extremely rude and short with his conversations. (This is completely unacceptable and very unprofessional) I caught [name removed] outside walking around showing the painter what to touch up. I asked if he had spoken to [name removed] about our floors, he said yes that there was nothing he could do and that he was with the painter right now. [name removed] came to the door before he left to discuss a time for the painters to come back and I tried showing him the holes in the floors and how rough they still were. He said that is just how they are and nothing they would do about it. If I did not like it, we could fill out a warranty form, but it still would not do us any good. [name removed] next day [name removed] and [name removed] came by. [name removed] had a sample board with her that her boss told her to bring. [name removed] then showed up and commented that the sample board looked and felt much better than our floors. [name removed] also came over and noticed a difference. I explained how the floor wasn’t sanded well if it was sanded at all prior to being stained due to a board in the main walkway of the kitchen wasn’t flush with the rest of the floor by at least 1/4” and then was stained. My husband and I noticed this board during the build of the house, and it was replaced after we said it was not acceptable and the floor had been stained. There was also another place in the entry of the pantry that was in the same manner that is still missing stain. We were told during our walkthrough that the floors would have a nice shiny finish prior to us moving in, by [name removed]. [name removed] and [name removed]’s boss came by and said he wasn’t happy with the board that had been replaced or the on in the pantry doorway and would have a rep from images flooring come look at it and if it needed to be sanded and refinished he would have it done. I let [name removed] know on 12-8-2020 that or garage door handle had been delivered and it still hasn’t been put on. [name removed] outlets on the kitchen wall with the fridge keep flipping the breaker. After it snowed on December 12, 2020, we noticed big icicles hanging off the roof line master bedroom (Northwest conner/middle and Northeast conner). [name removed] sent [name removed] a txt and she said to fill out a warranty form. Images Flooring ([name removed] or [name removed]) came by around 10:45 to11:00 on 12-15-2020 said he would fill knots and re-stain the spot in pantry door way. Said our floors won’t look like samples because it’s not done in a controlled environment and floor finishing will not protect the wood from spills that aren’t immediately cleaned up, that if our dishwasher ever leaks or there are any other spills it will cause permanent water damage to the floors. We were told the granite countertops would come sealed…[name removed] said if we wanted them sealed, we had to do it ourselves. [name removed] backsplash/countertop was broken but glued back together instead of replacing it. Have problems with light switch next to the entry door. (turning off and makes other lights flicker off and on) Stove-Bottom drawer does not close. Pointed this out during walkthrough but now they tell us to call the manufacturer. It came broke it did not happen afterwards so we should not have to deal with it. We have picture documentation of everything, and we can send at any time. Inspection needs to be done by a professional prior to the home buyers walk through. We should not be the one pointing all the major problems on a half of a million dollars house. Secondly, (this one is important) you should never speak rudely, talk down or be short with a home buyer. [name removed] was completely out of line speaking to my wife this way and maybe needs a reminder how to talk to a woman with respect. [name removed] on the other hand has been nothing but a great help all throughout the process!!! She is a sweetheart and a great person.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Windsor, on Aug 28, 2021
They have fixed any issue we have had in a timely manner. Always friendly
Windsor, on Aug 03, 2021
So far, I’ve enjoyed and appreciated the quick response from the warranty team. It’s taken a while to get some things completed but that’s only because our schedule and their schedules are busy and we’ve had a hard time finding spaces of time to meet. Other than that, we’re very satisfied
Windsor, on Jul 31, 2021
My experience with the warranty team has been overall amazing. Communication has been great. They have, for the most part, been on top of any issues we've had. If there's every been a time I couldn't get ahold of our rep there has always been someone else I can call which is super nice. [name removed] only recommendation I would give would be to have more then one rep per development. Might alleviate some wait times and I'm sure that would make it less stressful for the rep as well.
Windsor, on Jun 02, 2021
Customer service. I feel if I needed something taken car of I would be done in a timely manner.
Windsor, on May 30, 2021
[name removed] Warranty department has made many switches with their people I have not gotten a response back about my down spout in the front that was needing to be put in the ground. I was noted on our final walk through and no one is returning my messages or text. this has been really frustrating.
Windsor, on May 25, 2021
My warranty appointments have been rescheduled several times and it has taken almost 6 months to get little things fixed.
Windsor, on May 13, 2021
[name removed] going to lie we are going on six months still waiting to complete issues with our home. Long story short a few of the homeowners warranty employees I’m not sure is a good fit for your company (more about saving money then making it right-if that makes sense) POSITIVE- [name removed] has been more then exceptional to work with. Once our issues with other (do not like to put names out there) Horizon employees are not met I’ve called [name removed] and he immediately handles and fixes the situation.
Windsor, on May 04, 2021
There are still items that haven't been addressed even though I was told they would be.
Windsor, on Jan 28, 2021
[name removed] was great, but have concerns when walk through was done and found crooked wall the general manager said that may be how it has to be. It was fixed but really....made us wonder about other things.
Windsor, on Dec 02, 2020
I like the home. I dislike that my neighbors had the option to finish their backyard. I was not offered that and was told no when asked. I also dislike the fact that I have had warranty claims in for over 3 months and they have yet to be fixed. I disdain the fact that your company employee ran in to my wifes car and the solution was to let insurance deal with it.
Windsor, on Oct 06, 2020
i have nothing to like or dislike ... i havent used it yet
Winsdor, on Sep 04, 2020
[name removed] total lack of communication with warranty dept. I have emailed minimum 3 times in a 1 month span for someone to contact me about a dead tree and 2 dead grasses in my front yard. I even tried calling but phone just rang and rang with no voice mail.
Windsor, on Sep 02, 2020
Covid affected warranty so far. We have a list but hasn’t been dealt with yet. Customer care was always great.
Windsor, on Aug 19, 2020
We submitted a warranty claim and didn’t hear anything for several days and then the response we finally got said basically “we will get to you when we can.”
Windsor, on Aug 04, 2020
Warranty process seems unreliable. [name removed] is slow to communicate.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Windsor, on Jun 27, 2021
We are STILL awaiting to get repairs that were identified 10 months or more ago
Windsor, on May 10, 2021
[name removed] overall attitude since I paid for my home. Trying to get warranty work done with the point of contact changing so many time over the year had been frustrating. Finding how corners were cut with the house to save money for the company is ridiculous. Just overall not a good experience.
Windsor, on Dec 29, 2020
Overall experience has been great. My only negative is the warranty side. It has not met the same standard as the sales and builder side.
Windsor, on Dec 10, 2020
They were very friendly and will to work through issues in a calm and respectful way. I had a couple small issues on a few detail items but very pleased over all.
Windsor, on Dec 10, 2020
We have submitted several warranty requests that went way too long with resolution, some are still outstanding. It sounds like there was too many request and horizon view was not able to keep up.
Windsor, on Nov 30, 2020
Too few electrical outlets in garage, basement and outside. We needed to install outlet in garage ceiling for radon mitigation, should have come with the house. No fan over stovetop. And, stovetop too small, should install 36 inch one.
Windsor, on Oct 07, 2020
[name removed] all final walkthrough items weren't resolved prior to closing and dealing with warranty issues have been very inconvenient on our end and subs keep pointing fingers st other subs.
Windsor, on Sep 22, 2020
Disliked the slowness of dealing with warranty work. [name removed] is absolutely awesome and we love working with her.
Windsor, on Sep 05, 2020
We have enjoyed our experience and Horizon View has met all their obligations for the most part.
Windsor, on Aug 22, 2020
Have had a few warranty issues that have been dealt with in a moderately acceptable manner. Otherwise it has been awesome
Windsor, on Apr 13, 2020
Unfortunately I cannot recall a "best" experience with this company. We have been fighting to get the warranty work done every step of the way! We STILL do not have issues repaired from the time we turned them from our move-in in July! When we did have someone come out to try and fix the problem, they messed it up or did not fix it correctly and had to come back several times. I had to take off of work and used vacation to be on-site for the repairs (inside work) and there were times they did not even show up. I am afraid that the end of the warranty period is drawing near and I still will be fighting to have them fix these items or they will say the time period is up and they are no longer going to fix anything that was already on the list!
Windsor, on Mar 20, 2020
Horizon View Homes has more than met all of our expectations. The people we worked with were friendly, honest and forthright. From the contract signing, through home delivery, they kept us informed of the progress on our home. Our house was delivered on time in wonderful condition. We love the design/ floor plan and quality of the materials in the house. The Horizon team has been very quick to respond to any issues we have had with our home. We have been in the house for 10 months now and we couldn't be happier with our choice of builder, our house and the community that we live in. This is the 3rd home we have built and we can definitely say that Horizon View Homes has been the best experience we have had. Thank you Horizon View Homes !