Top Homebuilder Ratings & Reviews

Horizon View Homes

Hidden Valley

41 Homeowner Reviews Completed Dec 2022 - Jun 2024

Overall Satisfaction

4.4
Customers' overall satisfaction
4.4
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.9

Home Personalization Experience

4.8

Construction Experience

4.9

Customer Care Experience

4.9

Home Readiness

4.7

Installation & Workmanship

4.6

Community Profile

For Over 25 Years, View Homes has been crafting quality homes in Texas, New Mexico and Colorado.

We have been recognized by many organizations for our quality homes, customer experience and dedication to our community. While we are pleased with recognition, we are most proud of the solid foundation and values our company is based on. Our goals go beyond numbers and metrics. We are dedicated to providing the best customer journey and home building experience through compassion, commitment to excellence, honesty and collaboration.

We are committed to building you a place to call home, a place to create memories with family and friends, which will forever be the best view.

View Homes – Building Life’s Greatest View

Driving Directions
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Severance, on Jan 10, 2024

It can take several weeks to get items repaired.

3.7
Verified Homeowner
Severance, CO, on Jan 31, 2024

[name removed], [name removed], [name removed] all listen to what your needs maybe, then take action to make it happen. The three of them are awesome working team

4.8
Verified Homeowner
Severance, on Jun 10, 2024

Well built

3.9
Verified Homeowner
Severance, on Dec 24, 2023

Good quality. Like the style and layout of the house. Coming from AZ we are use to taller fences. Some issues yet to resolve with warranty service. Overall very happy with our home. Thank you.

4.5
Verified Homeowner
Severance, CO, on Jan 29, 2024

Our experience was a very positive one. [name removed] was extremely responsive to all inquiries and questions and very friendly. We especially liked that the model had very few upgrades and that our home would be held to the same standard of quality as the model.

5.0
Verified Homeowner
Severance, on Jun 02, 2024

Very easy and straight forward great deal with.

4.7
Verified Homeowner
Severance, CO, on Aug 07, 2023

Error not caught by mortgage broker leading to us owing an additional $6000 at closing. Slowness of title company paying the homeowners insurance.

4.4
Verified Homeowner
Severance, on Dec 16, 2023

Warranty process is good but can’t seem to find a place to submit pictures. Also the company that came to fix our front yard destroyed all of our edging and left mud everywhere. Currently need some warranty parts for 2 doors in our house.

4.5
Verified Homeowner
Severance, on Mar 27, 2024

Large kitchen and master room

2.3
Verified Homeowner
Severance, CO, on Jul 28, 2023

Well built, easy process excellent people that work for them!

5.0
Verified Homeowner
Severance, on Dec 10, 2023

It would be nice to have someone actually come out and address our issues. The last we did work with Once, she just keeps blowing us off and getting any warranty issues resolved. This better get fixed before my 1 year warranty/live in date

1.2
Verified Homeowner
Severance, on Mar 20, 2024

Really liked the staff at the HV

4.9
Verified Homeowner
Severance, CO, on Jul 17, 2023

Everything went really smooth. We love our new home!

4.9
Verified Homeowner
Severance, on Oct 30, 2023

The best is I can reach someone who can solve my problems.

5.0
Verified Homeowner
Severance, on Mar 01, 2024

It’s has been a great experience.

4.7
Verified Homeowner
Severance, on Mar 26, 2023

Everything is great !

4.9
Verified Homeowner
Severance, CO, on Jun 21, 2023

Wish we would have been aware that we could have included a fence/additional landscaping in our mortgage/contract. Other than that, it was a great experience!

4.9
Verified Homeowner
Severance, on Sep 03, 2023

Like: the extent/duration of coverage for each category

4.8
Verified Homeowner
Severance, on Feb 25, 2023

Communication has always been good, and people have been very willing to remind us of warranty items or go over house questions with us.

4.2
Verified Homeowner
Severance, CO, on Jun 01, 2023

Our experience was seamless. We walked into a couple of Horizon [name removed] homes after touring other builders' homes in the area, and we knew that the quality of a Horizon [name removed] home was far above that of the competitors. [name removed] made sure all of our questions were answered, and he was always available to address our concerns. He was the difference-maker in our home buying process because right from the get-go, he was friendly and informative.

4.8
Verified Homeowner
Severance, on Aug 29, 2023

The warranty has been a nightmare. I still have a hole in my ceiling where there was a water leak and multiple attempts at paint to make it “work good enough”. I now have another issue with a new hole by my stairs. It has been an awful experience and the person involved in warranty has told me they have people with bigger problems she needs to help. I have tried to reach out to corporate and get no where. So disappointing

1.3
Verified Homeowner
Severance, on Dec 14, 2021

Warranty people were hard to get in touch with and they were slow to repair.

3.5
Verified Homeowner
Severance, on Apr 16, 2023

[name removed] and [name removed] have been exceptional in custom care and warranty experience!

5.0
Verified Homeowner
Severance, CO, on May 26, 2023

The services and follow up from the staff are excellent.

5.0
Verified Homeowner
Severance, on Nov 15, 2021

Service and attitude of the team is outstanding!

5.0
Verified Homeowner
Severance, on Sep 12, 2022

Everything is going good.

5.0
Verified Homeowner
Severance, CO, on May 19, 2023

We have enjoyed the entire experience. [name removed] has been a great help to us and was very patient while also informational about what we were buying. [name removed] was awesome at the walk thru and the punch list was completed.

4.9
Verified Homeowner
Severance, on Oct 30, 2021

Dedicated and caring sales representative ([name removed]). Quality of home.

4.1
Verified Homeowner
Severance, on Aug 21, 2022

Mostly as a first time new home buyer, we don't know what to ask at the regular check-ins. It would be helpful for them to just have information to go over or common questions to suggest to us so we know more what to ask.

4.6
Verified Homeowner
Severance, UT, on May 06, 2023

[name removed] orientation/walk through was WAY too rushed. Ended up missing several things that should have been caught and fixed. Closing was an hour away but with a “mobile closing agent”! [name removed] and [name removed] have been great to work with but we keep finding things that are scratched, damaged or not put together right that came from rushing or carelessness. It is disappointing with a brand new home.

3.9
Verified Homeowner
Severance, on Jun 23, 2021

Things that I mention that aren't working. Blinds, huge crack on bedroom ceiling (I fix the small ones), The ac doesn't even try to work for the upstairs I had a professional look at it and they laughed at what you put in there and wants to charge be 16k to put the correct one in, My house was crooked the inspector saw it so you "fixed it" with a jack. Now the pillars are starting to separate, the floors are already separating, the stair rails are getting loose. I haven't been in this home a year yet.

1.0
Verified Homeowner
Severance, on May 25, 2022

Snappy, peppy service when needed.

5.0
Verified Homeowner
Severance, CO, on Apr 28, 2023

[name removed] was always on top of things, frequent check ins, clear communication, flexible and accommodating. Quality of my home is excellent. Preferred lender was also a pleasure to work with.

5.0
Verified Homeowner
Severance, on Jun 23, 2021

Great floorplan and quality materials

4.2
Verified Homeowner
Severance, on Jan 22, 2022

Everyone at HV truly cares about the homeowners. They have a genuine desire to solve problems with the highest quality in mind. Communication has been a challenge at times. HV has been operating with limited resources as everyone has. I would like to see better coverage for when people are out of the office.

4.0
Verified Homeowner
Severance, CO, on Feb 14, 2023

Very prompt, committed, knowledgeable, there aren't enough good words to say about this adventure. Thank you!

5.0
Verified Homeowner
Severance, on Apr 08, 2020

The project manager was great. He did the walk through with us and pointed out things we missed and made sure it was all fixed by the time we signed the papers. The sales person in the office was good at first but really needs to work on her demeanor once the house is bought. Asked her a question and her response was “well, did you bring it up during the walk through?” Even when we told her it happened a week later. She just repeated her earlier question so we said, “ no, I guess we didn’t” and left. Wouldn’t it have been better to be helpful? To point us in the right direction? Does she think her job ends at the sale? We know people looking for homes, we live in this area and have multiple chances through the years to recommend Horizon. Her “niceness” should never end with the sale of the home.

3.4
Verified Homeowner
Severance, on Dec 28, 2021

Support and service has been amazing. Quality is top notch!!

5.0
Verified Homeowner
Severance, CO, on Jan 23, 2023

Banking

3.5
Verified Homeowner
Severance, on Sep 25, 2021

They have been easy and awesome to work with.

5.0
Verified Homeowner
Severance, CO, on Oct 23, 2022

I loved everything! From the moment I met Shayne and Rianna, I was sold! They went out of their way to make the process seamless. Every single person I have come into contact with from start to finish has been amazing! Thank you

5.0
Verified Homeowner
Severance, on Jul 02, 2021

The staff is proactive. Often they contact us just to check on how we are settling in to the new home, asking specifics about follow up duties, and how they can do better. It is a rare treat to receive this type of support.

5.0
Verified Homeowner
Severance, CO, on Jun 23, 2022

Communication was great - especially as a first time homebuyer.

4.8
Verified Homeowner
Severance, on Jun 27, 2021

Very unresponsive on warranty services.

2.5
Verified Homeowner
Severance, CO, on May 07, 2022

Everyone was very friendly!

5.0
Verified Homeowner
Severance, on Mar 23, 2021

We have been bad about getting our initial warranty ticket submitted but the warranty team has checked in with us a few times to make sure things are going well. That shows that they care about our experience and want our home to be the best it can.

5.0
Verified Homeowner
Severance, CO, on Apr 26, 2022

I was able to talk to Shane. When ever I had a question,he would either call me or text me as soon as possible.

5.0
Verified Homeowner
Severance, on Feb 22, 2021

I like how the customer service reps were fast and efficient with our needs and everything was fixed in a timely manner.

4.9
Verified Homeowner
Severance, CO, on Apr 23, 2022

Horizon View has been amazing to work with. They build quality homes and employ quality people. Everyone has been friendly and accommodating and helpful in our move process.

4.9
Verified Homeowner
Severance, on Feb 01, 2021

I told them week one my sons blinds didnt work. Instead of scheduling anything they wanted to schedule a tour of my home which I already got from [name removed] and [name removed]. The air conditioning is horrible. I will have to get a 2nd one to air the up stairs. They never told me they wernt staining my fence they even showed me the stain I guess for no reason. [name removed] the sales rep came over I asked if they could fix that and that was a hard no from them. The customer service seems to be not great. I feel horrible about my first build.

3.2
Verified Homeowner
Severance, CO, on Apr 02, 2022

Everything was great from start to finish!

5.0
Verified Homeowner
Severance, on Jan 26, 2021

We haven’t had an issue with something needing warranty and any questions about the home we didn’t know were answered within the day of asking the question.

5.0
Verified Homeowner
Severance, CO, on Feb 22, 2022

It went very smooth. We were kept in the loop of the process the whole time and felt we were treated very professionally.

4.3
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Severance, CO, on Jan 31, 2024

[name removed], [name removed], [name removed] all listen to what your needs maybe, then take action to make it happen. The three of them are awesome working team

4.8
Verified Homeowner
Severance, CO, on Jan 29, 2024

Our experience was a very positive one. [name removed] was extremely responsive to all inquiries and questions and very friendly. We especially liked that the model had very few upgrades and that our home would be held to the same standard of quality as the model.

5.0
Verified Homeowner
Severance, CO, on Aug 07, 2023

Error not caught by mortgage broker leading to us owing an additional $6000 at closing. Slowness of title company paying the homeowners insurance.

4.4
Verified Homeowner
Severance, CO, on Jul 28, 2023

Well built, easy process excellent people that work for them!

5.0
Verified Homeowner
Severance, CO, on Jul 17, 2023

Everything went really smooth. We love our new home!

4.9
Verified Homeowner
Severance, CO, on Jun 21, 2023

Wish we would have been aware that we could have included a fence/additional landscaping in our mortgage/contract. Other than that, it was a great experience!

4.9
Verified Homeowner
Severance, CO, on Jun 01, 2023

Our experience was seamless. We walked into a couple of Horizon [name removed] homes after touring other builders' homes in the area, and we knew that the quality of a Horizon [name removed] home was far above that of the competitors. [name removed] made sure all of our questions were answered, and he was always available to address our concerns. He was the difference-maker in our home buying process because right from the get-go, he was friendly and informative.

4.8
Verified Homeowner
Severance, CO, on May 26, 2023

The services and follow up from the staff are excellent.

5.0
Verified Homeowner
Severance, CO, on May 19, 2023

We have enjoyed the entire experience. [name removed] has been a great help to us and was very patient while also informational about what we were buying. [name removed] was awesome at the walk thru and the punch list was completed.

4.9
Verified Homeowner
Severance, UT, on May 06, 2023

[name removed] orientation/walk through was WAY too rushed. Ended up missing several things that should have been caught and fixed. Closing was an hour away but with a “mobile closing agent”! [name removed] and [name removed] have been great to work with but we keep finding things that are scratched, damaged or not put together right that came from rushing or carelessness. It is disappointing with a brand new home.

3.9
Verified Homeowner
Severance, CO, on Apr 28, 2023

[name removed] was always on top of things, frequent check ins, clear communication, flexible and accommodating. Quality of my home is excellent. Preferred lender was also a pleasure to work with.

5.0
Verified Homeowner
Severance, CO, on Feb 14, 2023

Very prompt, committed, knowledgeable, there aren't enough good words to say about this adventure. Thank you!

5.0
Verified Homeowner
Severance, CO, on Jan 23, 2023

Banking

3.5
Verified Homeowner
Severance, CO, on Oct 23, 2022

I loved everything! From the moment I met Shayne and Rianna, I was sold! They went out of their way to make the process seamless. Every single person I have come into contact with from start to finish has been amazing! Thank you

5.0
Verified Homeowner
Severance, CO, on Jun 23, 2022

Communication was great - especially as a first time homebuyer.

4.8
Verified Homeowner
Severance, CO, on May 07, 2022

Everyone was very friendly!

5.0
Verified Homeowner
Severance, CO, on Apr 26, 2022

I was able to talk to Shane. When ever I had a question,he would either call me or text me as soon as possible.

5.0
Verified Homeowner
Severance, CO, on Apr 23, 2022

Horizon View has been amazing to work with. They build quality homes and employ quality people. Everyone has been friendly and accommodating and helpful in our move process.

4.9
Verified Homeowner
Severance, CO, on Apr 02, 2022

Everything was great from start to finish!

5.0
Verified Homeowner
Severance, CO, on Feb 22, 2022

It went very smooth. We were kept in the loop of the process the whole time and felt we were treated very professionally.

4.3
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Severance, on Jan 10, 2024

It can take several weeks to get items repaired.

3.7
Verified Homeowner
Severance, on Dec 24, 2023

Good quality. Like the style and layout of the house. Coming from AZ we are use to taller fences. Some issues yet to resolve with warranty service. Overall very happy with our home. Thank you.

4.5
Verified Homeowner
Severance, on Dec 16, 2023

Warranty process is good but can’t seem to find a place to submit pictures. Also the company that came to fix our front yard destroyed all of our edging and left mud everywhere. Currently need some warranty parts for 2 doors in our house.

4.5
Verified Homeowner
Severance, on Dec 10, 2023

It would be nice to have someone actually come out and address our issues. The last we did work with Once, she just keeps blowing us off and getting any warranty issues resolved. This better get fixed before my 1 year warranty/live in date

1.2
Verified Homeowner
Severance, on Oct 30, 2023

The best is I can reach someone who can solve my problems.

5.0
Verified Homeowner
Severance, on Sep 03, 2023

Like: the extent/duration of coverage for each category

4.8
Verified Homeowner
Severance, on Aug 29, 2023

The warranty has been a nightmare. I still have a hole in my ceiling where there was a water leak and multiple attempts at paint to make it “work good enough”. I now have another issue with a new hole by my stairs. It has been an awful experience and the person involved in warranty has told me they have people with bigger problems she needs to help. I have tried to reach out to corporate and get no where. So disappointing

1.3
Verified Homeowner
Severance, on Apr 16, 2023

[name removed] and [name removed] have been exceptional in custom care and warranty experience!

5.0
Verified Homeowner
Severance, on Sep 12, 2022

Everything is going good.

5.0
Verified Homeowner
Severance, on Aug 21, 2022

Mostly as a first time new home buyer, we don't know what to ask at the regular check-ins. It would be helpful for them to just have information to go over or common questions to suggest to us so we know more what to ask.

4.6
Verified Homeowner
Severance, on May 25, 2022

Snappy, peppy service when needed.

5.0
Verified Homeowner
Severance, on Jan 22, 2022

Everyone at HV truly cares about the homeowners. They have a genuine desire to solve problems with the highest quality in mind. Communication has been a challenge at times. HV has been operating with limited resources as everyone has. I would like to see better coverage for when people are out of the office.

4.0
Verified Homeowner
Severance, on Dec 28, 2021

Support and service has been amazing. Quality is top notch!!

5.0
Verified Homeowner
Severance, on Sep 25, 2021

They have been easy and awesome to work with.

5.0
Verified Homeowner
Severance, on Jul 02, 2021

The staff is proactive. Often they contact us just to check on how we are settling in to the new home, asking specifics about follow up duties, and how they can do better. It is a rare treat to receive this type of support.

5.0
Verified Homeowner
Severance, on Jun 27, 2021

Very unresponsive on warranty services.

2.5
Verified Homeowner
Severance, on Mar 23, 2021

We have been bad about getting our initial warranty ticket submitted but the warranty team has checked in with us a few times to make sure things are going well. That shows that they care about our experience and want our home to be the best it can.

5.0
Verified Homeowner
Severance, on Feb 22, 2021

I like how the customer service reps were fast and efficient with our needs and everything was fixed in a timely manner.

4.9
Verified Homeowner
Severance, on Feb 01, 2021

I told them week one my sons blinds didnt work. Instead of scheduling anything they wanted to schedule a tour of my home which I already got from [name removed] and [name removed]. The air conditioning is horrible. I will have to get a 2nd one to air the up stairs. They never told me they wernt staining my fence they even showed me the stain I guess for no reason. [name removed] the sales rep came over I asked if they could fix that and that was a hard no from them. The customer service seems to be not great. I feel horrible about my first build.

3.2
Verified Homeowner
Severance, on Jan 26, 2021

We haven’t had an issue with something needing warranty and any questions about the home we didn’t know were answered within the day of asking the question.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Severance, on Jun 10, 2024

Well built

3.9
Verified Homeowner
Severance, on Jun 02, 2024

Very easy and straight forward great deal with.

4.7
Verified Homeowner
Severance, on Mar 27, 2024

Large kitchen and master room

2.3
Verified Homeowner
Severance, on Mar 20, 2024

Really liked the staff at the HV

4.9
Verified Homeowner
Severance, on Mar 01, 2024

It’s has been a great experience.

4.7
Verified Homeowner
Severance, on Mar 26, 2023

Everything is great !

4.9
Verified Homeowner
Severance, on Feb 25, 2023

Communication has always been good, and people have been very willing to remind us of warranty items or go over house questions with us.

4.2
Verified Homeowner
Severance, on Dec 14, 2021

Warranty people were hard to get in touch with and they were slow to repair.

3.5
Verified Homeowner
Severance, on Nov 15, 2021

Service and attitude of the team is outstanding!

5.0
Verified Homeowner
Severance, on Oct 30, 2021

Dedicated and caring sales representative ([name removed]). Quality of home.

4.1
Verified Homeowner
Severance, on Jun 23, 2021

Things that I mention that aren't working. Blinds, huge crack on bedroom ceiling (I fix the small ones), The ac doesn't even try to work for the upstairs I had a professional look at it and they laughed at what you put in there and wants to charge be 16k to put the correct one in, My house was crooked the inspector saw it so you "fixed it" with a jack. Now the pillars are starting to separate, the floors are already separating, the stair rails are getting loose. I haven't been in this home a year yet.

1.0
Verified Homeowner
Severance, on Jun 23, 2021

Great floorplan and quality materials

4.2
Verified Homeowner
Severance, on Apr 08, 2020

The project manager was great. He did the walk through with us and pointed out things we missed and made sure it was all fixed by the time we signed the papers. The sales person in the office was good at first but really needs to work on her demeanor once the house is bought. Asked her a question and her response was “well, did you bring it up during the walk through?” Even when we told her it happened a week later. She just repeated her earlier question so we said, “ no, I guess we didn’t” and left. Wouldn’t it have been better to be helpful? To point us in the right direction? Does she think her job ends at the sale? We know people looking for homes, we live in this area and have multiple chances through the years to recommend Horizon. Her “niceness” should never end with the sale of the home.

3.4
Verified Homeowner