Overall Satisfaction
Community Profile
We have been recognized by many organizations for our quality homes, customer experience and dedication to our community. While we are pleased with recognition, we are most proud of the solid foundation and values our company is based on. Our goals go beyond numbers and metrics. We are dedicated to providing the best customer journey and home building experience through compassion, commitment to excellence, honesty and collaboration.
We are committed to building you a place to call home, a place to create memories with family and friends, which will forever be the best view.
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Severance, CO, on Jan 31, 2024
[name removed], [name removed], [name removed] all listen to what your needs maybe, then take action to make it happen. The three of them are awesome working team
Severance, on Dec 24, 2023
Good quality. Like the style and layout of the house. Coming from AZ we are use to taller fences. Some issues yet to resolve with warranty service. Overall very happy with our home. Thank you.
Severance, CO, on Jan 29, 2024
Our experience was a very positive one. [name removed] was extremely responsive to all inquiries and questions and very friendly. We especially liked that the model had very few upgrades and that our home would be held to the same standard of quality as the model.
Severance, CO, on Aug 07, 2023
Error not caught by mortgage broker leading to us owing an additional $6000 at closing. Slowness of title company paying the homeowners insurance.
Severance, on Dec 16, 2023
Warranty process is good but can’t seem to find a place to submit pictures. Also the company that came to fix our front yard destroyed all of our edging and left mud everywhere. Currently need some warranty parts for 2 doors in our house.
Severance, CO, on Jul 28, 2023
Well built, easy process excellent people that work for them!
Severance, on Dec 10, 2023
It would be nice to have someone actually come out and address our issues. The last we did work with Once, she just keeps blowing us off and getting any warranty issues resolved. This better get fixed before my 1 year warranty/live in date
Severance, CO, on Jul 17, 2023
Everything went really smooth. We love our new home!
Severance, on Oct 30, 2023
The best is I can reach someone who can solve my problems.
Severance, CO, on Jun 21, 2023
Wish we would have been aware that we could have included a fence/additional landscaping in our mortgage/contract. Other than that, it was a great experience!
Severance, on Sep 03, 2023
Like: the extent/duration of coverage for each category
Severance, on Feb 25, 2023
Communication has always been good, and people have been very willing to remind us of warranty items or go over house questions with us.
Severance, CO, on Jun 01, 2023
Our experience was seamless. We walked into a couple of Horizon [name removed] homes after touring other builders' homes in the area, and we knew that the quality of a Horizon [name removed] home was far above that of the competitors. [name removed] made sure all of our questions were answered, and he was always available to address our concerns. He was the difference-maker in our home buying process because right from the get-go, he was friendly and informative.
Severance, on Aug 29, 2023
The warranty has been a nightmare. I still have a hole in my ceiling where there was a water leak and multiple attempts at paint to make it “work good enough”. I now have another issue with a new hole by my stairs. It has been an awful experience and the person involved in warranty has told me they have people with bigger problems she needs to help. I have tried to reach out to corporate and get no where. So disappointing
Severance, on Dec 14, 2021
Warranty people were hard to get in touch with and they were slow to repair.
Severance, on Apr 16, 2023
[name removed] and [name removed] have been exceptional in custom care and warranty experience!
Severance, CO, on May 26, 2023
The services and follow up from the staff are excellent.
Severance, CO, on May 19, 2023
We have enjoyed the entire experience. [name removed] has been a great help to us and was very patient while also informational about what we were buying. [name removed] was awesome at the walk thru and the punch list was completed.
Severance, on Oct 30, 2021
Dedicated and caring sales representative ([name removed]). Quality of home.
Severance, on Aug 21, 2022
Mostly as a first time new home buyer, we don't know what to ask at the regular check-ins. It would be helpful for them to just have information to go over or common questions to suggest to us so we know more what to ask.
Severance, UT, on May 06, 2023
[name removed] orientation/walk through was WAY too rushed. Ended up missing several things that should have been caught and fixed. Closing was an hour away but with a “mobile closing agent”! [name removed] and [name removed] have been great to work with but we keep finding things that are scratched, damaged or not put together right that came from rushing or carelessness. It is disappointing with a brand new home.
Severance, on Jun 23, 2021
Things that I mention that aren't working. Blinds, huge crack on bedroom ceiling (I fix the small ones), The ac doesn't even try to work for the upstairs I had a professional look at it and they laughed at what you put in there and wants to charge be 16k to put the correct one in, My house was crooked the inspector saw it so you "fixed it" with a jack. Now the pillars are starting to separate, the floors are already separating, the stair rails are getting loose. I haven't been in this home a year yet.
Severance, CO, on Apr 28, 2023
[name removed] was always on top of things, frequent check ins, clear communication, flexible and accommodating. Quality of my home is excellent. Preferred lender was also a pleasure to work with.
Severance, on Jan 22, 2022
Everyone at HV truly cares about the homeowners. They have a genuine desire to solve problems with the highest quality in mind. Communication has been a challenge at times. HV has been operating with limited resources as everyone has. I would like to see better coverage for when people are out of the office.
Severance, CO, on Feb 14, 2023
Very prompt, committed, knowledgeable, there aren't enough good words to say about this adventure. Thank you!
Severance, on Apr 08, 2020
The project manager was great. He did the walk through with us and pointed out things we missed and made sure it was all fixed by the time we signed the papers. The sales person in the office was good at first but really needs to work on her demeanor once the house is bought. Asked her a question and her response was “well, did you bring it up during the walk through?” Even when we told her it happened a week later. She just repeated her earlier question so we said, “ no, I guess we didn’t” and left. Wouldn’t it have been better to be helpful? To point us in the right direction? Does she think her job ends at the sale? We know people looking for homes, we live in this area and have multiple chances through the years to recommend Horizon. Her “niceness” should never end with the sale of the home.
Severance, on Dec 28, 2021
Support and service has been amazing. Quality is top notch!!
Severance, CO, on Oct 23, 2022
I loved everything! From the moment I met Shayne and Rianna, I was sold! They went out of their way to make the process seamless. Every single person I have come into contact with from start to finish has been amazing! Thank you
Severance, on Jul 02, 2021
The staff is proactive. Often they contact us just to check on how we are settling in to the new home, asking specifics about follow up duties, and how they can do better. It is a rare treat to receive this type of support.
Severance, CO, on Jun 23, 2022
Communication was great - especially as a first time homebuyer.
Severance, on Mar 23, 2021
We have been bad about getting our initial warranty ticket submitted but the warranty team has checked in with us a few times to make sure things are going well. That shows that they care about our experience and want our home to be the best it can.
Severance, CO, on Apr 26, 2022
I was able to talk to Shane. When ever I had a question,he would either call me or text me as soon as possible.
Severance, on Feb 22, 2021
I like how the customer service reps were fast and efficient with our needs and everything was fixed in a timely manner.
Severance, CO, on Apr 23, 2022
Horizon View has been amazing to work with. They build quality homes and employ quality people. Everyone has been friendly and accommodating and helpful in our move process.
Severance, on Feb 01, 2021
I told them week one my sons blinds didnt work. Instead of scheduling anything they wanted to schedule a tour of my home which I already got from [name removed] and [name removed]. The air conditioning is horrible. I will have to get a 2nd one to air the up stairs. They never told me they wernt staining my fence they even showed me the stain I guess for no reason. [name removed] the sales rep came over I asked if they could fix that and that was a hard no from them. The customer service seems to be not great. I feel horrible about my first build.
Severance, on Jan 26, 2021
We haven’t had an issue with something needing warranty and any questions about the home we didn’t know were answered within the day of asking the question.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Severance, CO, on Jan 31, 2024
[name removed], [name removed], [name removed] all listen to what your needs maybe, then take action to make it happen. The three of them are awesome working team
Severance, CO, on Jan 29, 2024
Our experience was a very positive one. [name removed] was extremely responsive to all inquiries and questions and very friendly. We especially liked that the model had very few upgrades and that our home would be held to the same standard of quality as the model.
Severance, CO, on Aug 07, 2023
Error not caught by mortgage broker leading to us owing an additional $6000 at closing. Slowness of title company paying the homeowners insurance.
Severance, CO, on Jul 28, 2023
Well built, easy process excellent people that work for them!
Severance, CO, on Jul 17, 2023
Everything went really smooth. We love our new home!
Severance, CO, on Jun 21, 2023
Wish we would have been aware that we could have included a fence/additional landscaping in our mortgage/contract. Other than that, it was a great experience!
Severance, CO, on Jun 01, 2023
Our experience was seamless. We walked into a couple of Horizon [name removed] homes after touring other builders' homes in the area, and we knew that the quality of a Horizon [name removed] home was far above that of the competitors. [name removed] made sure all of our questions were answered, and he was always available to address our concerns. He was the difference-maker in our home buying process because right from the get-go, he was friendly and informative.
Severance, CO, on May 26, 2023
The services and follow up from the staff are excellent.
Severance, CO, on May 19, 2023
We have enjoyed the entire experience. [name removed] has been a great help to us and was very patient while also informational about what we were buying. [name removed] was awesome at the walk thru and the punch list was completed.
Severance, UT, on May 06, 2023
[name removed] orientation/walk through was WAY too rushed. Ended up missing several things that should have been caught and fixed. Closing was an hour away but with a “mobile closing agent”! [name removed] and [name removed] have been great to work with but we keep finding things that are scratched, damaged or not put together right that came from rushing or carelessness. It is disappointing with a brand new home.
Severance, CO, on Apr 28, 2023
[name removed] was always on top of things, frequent check ins, clear communication, flexible and accommodating. Quality of my home is excellent. Preferred lender was also a pleasure to work with.
Severance, CO, on Feb 14, 2023
Very prompt, committed, knowledgeable, there aren't enough good words to say about this adventure. Thank you!
Severance, CO, on Oct 23, 2022
I loved everything! From the moment I met Shayne and Rianna, I was sold! They went out of their way to make the process seamless. Every single person I have come into contact with from start to finish has been amazing! Thank you
Severance, CO, on Jun 23, 2022
Communication was great - especially as a first time homebuyer.
Severance, CO, on Apr 26, 2022
I was able to talk to Shane. When ever I had a question,he would either call me or text me as soon as possible.
Severance, CO, on Apr 23, 2022
Horizon View has been amazing to work with. They build quality homes and employ quality people. Everyone has been friendly and accommodating and helpful in our move process.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Severance, on Dec 24, 2023
Good quality. Like the style and layout of the house. Coming from AZ we are use to taller fences. Some issues yet to resolve with warranty service. Overall very happy with our home. Thank you.
Severance, on Dec 16, 2023
Warranty process is good but can’t seem to find a place to submit pictures. Also the company that came to fix our front yard destroyed all of our edging and left mud everywhere. Currently need some warranty parts for 2 doors in our house.
Severance, on Dec 10, 2023
It would be nice to have someone actually come out and address our issues. The last we did work with Once, she just keeps blowing us off and getting any warranty issues resolved. This better get fixed before my 1 year warranty/live in date
Severance, on Oct 30, 2023
The best is I can reach someone who can solve my problems.
Severance, on Sep 03, 2023
Like: the extent/duration of coverage for each category
Severance, on Aug 29, 2023
The warranty has been a nightmare. I still have a hole in my ceiling where there was a water leak and multiple attempts at paint to make it “work good enough”. I now have another issue with a new hole by my stairs. It has been an awful experience and the person involved in warranty has told me they have people with bigger problems she needs to help. I have tried to reach out to corporate and get no where. So disappointing
Severance, on Apr 16, 2023
[name removed] and [name removed] have been exceptional in custom care and warranty experience!
Severance, on Aug 21, 2022
Mostly as a first time new home buyer, we don't know what to ask at the regular check-ins. It would be helpful for them to just have information to go over or common questions to suggest to us so we know more what to ask.
Severance, on Jan 22, 2022
Everyone at HV truly cares about the homeowners. They have a genuine desire to solve problems with the highest quality in mind. Communication has been a challenge at times. HV has been operating with limited resources as everyone has. I would like to see better coverage for when people are out of the office.
Severance, on Dec 28, 2021
Support and service has been amazing. Quality is top notch!!
Severance, on Jul 02, 2021
The staff is proactive. Often they contact us just to check on how we are settling in to the new home, asking specifics about follow up duties, and how they can do better. It is a rare treat to receive this type of support.
Severance, on Mar 23, 2021
We have been bad about getting our initial warranty ticket submitted but the warranty team has checked in with us a few times to make sure things are going well. That shows that they care about our experience and want our home to be the best it can.
Severance, on Feb 22, 2021
I like how the customer service reps were fast and efficient with our needs and everything was fixed in a timely manner.
Severance, on Feb 01, 2021
I told them week one my sons blinds didnt work. Instead of scheduling anything they wanted to schedule a tour of my home which I already got from [name removed] and [name removed]. The air conditioning is horrible. I will have to get a 2nd one to air the up stairs. They never told me they wernt staining my fence they even showed me the stain I guess for no reason. [name removed] the sales rep came over I asked if they could fix that and that was a hard no from them. The customer service seems to be not great. I feel horrible about my first build.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Severance, on Feb 25, 2023
Communication has always been good, and people have been very willing to remind us of warranty items or go over house questions with us.
Severance, on Dec 14, 2021
Warranty people were hard to get in touch with and they were slow to repair.
Severance, on Oct 30, 2021
Dedicated and caring sales representative ([name removed]). Quality of home.
Severance, on Jun 23, 2021
Things that I mention that aren't working. Blinds, huge crack on bedroom ceiling (I fix the small ones), The ac doesn't even try to work for the upstairs I had a professional look at it and they laughed at what you put in there and wants to charge be 16k to put the correct one in, My house was crooked the inspector saw it so you "fixed it" with a jack. Now the pillars are starting to separate, the floors are already separating, the stair rails are getting loose. I haven't been in this home a year yet.
Severance, on Apr 08, 2020
The project manager was great. He did the walk through with us and pointed out things we missed and made sure it was all fixed by the time we signed the papers. The sales person in the office was good at first but really needs to work on her demeanor once the house is bought. Asked her a question and her response was “well, did you bring it up during the walk through?” Even when we told her it happened a week later. She just repeated her earlier question so we said, “ no, I guess we didn’t” and left. Wouldn’t it have been better to be helpful? To point us in the right direction? Does she think her job ends at the sale? We know people looking for homes, we live in this area and have multiple chances through the years to recommend Horizon. Her “niceness” should never end with the sale of the home.