Top Homebuilder Ratings & Reviews

Horizon View Homes

Sorrento

85 Homeowner Reviews Completed Mar 2021 - Sep 2022

Overall Satisfaction

4.5
Customers' overall satisfaction
4.7
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.7

Home Personalization Experience

4.8

Lender Experience

4.8

Construction Experience

4.7

Customer Care Experience

4.9

Home Readiness

4.7

Installation & Workmanship

4.6

Community Profile

For Over 25 Years, View Homes has been crafting quality homes in Texas, New Mexico and Colorado.

We have been recognized by many organizations for our quality homes, customer experience and dedication to our community. While we are pleased with recognition, we are most proud of the solid foundation and values our company is based on. Our goals go beyond numbers and metrics. We are dedicated to providing the best customer journey and home building experience through compassion, commitment to excellence, honesty and collaboration.

We are committed to building you a place to call home, a place to create memories with family and friends, which will forever be the best view.

View Homes – Building Life’s Greatest View

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Mead, on Jan 06, 2022

Love our new home, no complaints regarding purchasing, or closing

4.5
Verified Homeowner
Mead, CO, on Jun 17, 2022

It was a very simple and friendly process from start to end.

5.0
Verified Homeowner
Mead, on Sep 18, 2022

Every person I have worked with has been wonderful!! I love all of it!

5.0
Verified Homeowner
Mead, on Nov 01, 2021

Good value. House is more energy efficient, which is nice.

4.8
Verified Homeowner
Mead, CO, on May 30, 2022

No problems. The team was very professional and accommodating; effective communication.

5.0
Verified Homeowner
Mead, on Sep 02, 2022

Very personable and willing to jump in and support with questions and support.

5.0
Verified Homeowner
Mead, CO, on May 16, 2022

My experience was so easy and so fun!!! Every single person I interacted with was kind, knowledgeable, and excited for my new home. I loved the pride everyone had in the home they built for me.

5.0
Verified Homeowner
Mead, on Jul 29, 2022

Very easy to get a hold of, very polite staff and warranty work is taken care of quickly and professionally.

5.0
Verified Homeowner
Mead, CO, on Apr 26, 2022

Everyone involved did a fantastic job and I like how everybody was prompt

4.9
Verified Homeowner
Mead, on Jul 04, 2022

Responsive to any issues

5.0
Verified Homeowner
Mead, CO, on Apr 25, 2022

The build quality is great, and the close process went well. Disliked the lack of communication when the build date was delayed and the agent we were working with was laid off.

4.6
Verified Homeowner
Mead, on Jun 01, 2022

Nothing at all. If the builder didn’t cut corners to hurry and get things done, my neighbors and I wouldn’t have so many issues.

2.5
Verified Homeowner
Mead, on May 30, 2022

Quick to respond, and very pleased with level of customer service we gave been getting.

4.9
Verified Homeowner
Mead, CO, on Mar 02, 2022

Great service, friendly, fast response and great communication

5.0
Verified Homeowner
Mead, on Apr 24, 2022

I appreciate the time they have taken to help me with my requests and talk to me about the issues I have had.

4.4
Verified Homeowner
Mead, CO, on Feb 02, 2022

I would say I dislike that we weren’t told about the water restrictions. We were told at closing there was no HOA. Then we received a letter after closing from the Liberty Mead Metropolitan District stating there is a yearly $400 maintenance fee. Call it what you want, it’s still an HOA and should have been disclosed prior to closing. Also by rushing the build of this house to get it Closed by the end of the year, we have found multiple issues with quality of our home. Most of which are cosmetic, but none the less it’s still a quality issue. As far as the people who work for you and that we dealt with throughout the process They were fantastic.

4.7
Verified Homeowner
Mead, CO, on Feb 02, 2022

We felt like the house was rushed to complete and some minor details were over looked and the subs were in a rush and it took away from the details.

4.6
Verified Homeowner
Mead, on Mar 29, 2022

Responsiveness and a genuine concern for their customers.

5.0
Verified Homeowner
Mead, on Mar 27, 2022

We have not had a negative experience

5.0
Verified Homeowner
Mead, CO, on Jan 29, 2022

We really liked the meetings with everyone on the construction team and with Adam, our sales rep. We liked the orientation walk. We liked the ability to stop in and see the progress. We liked the simple choices available for the floor plan and finishes. For the most part communication was great, though there were a few times things almost fell through the cracks and we almost missed something we had wanted. Namely the pre construction walk through. But we did get that, and it went very well. I know some of that was construction timelines and contractors and things a bit out of everyone’s control. I would have liked to know know about the changes to the floor plan with the need to raise the foundation earlier. That was an unexpected change I hadn’t expected, and it makes sense, but I would have liked to know that was a possibility that the stairs would be added/extended/changed on the porches and the garage. Overall, we were very impressed with the process and the final result.

4.9
Verified Homeowner
Mead, on Feb 22, 2022

I would have to say, the majority of our experience with Horizon [name removed] homes has been great, prior to closing on the home the team was amazing. I would have to say I am disappointed in the warranty process, so many days missed from work for coordinating vendors that don't show to now being told it is what it is about a pending floor repair from more than 6 months ago. Now in order to get this repair completed I will have to hire my own vendor and pay for it since no one wants to deal with it. I understand teams are short staffed and the time spent to make the correct repair can interrupt someone's day, but don't offer warranty on items your not willing to fully warrant.

2.1
Verified Homeowner
Mead, CO, on Jan 25, 2022

Amazing customer service, flexibility, communication and easy to work with the team.

5.0
Verified Homeowner
Mead, on Feb 14, 2022

The [name removed] service process has been messy but [name removed] on the build team has been awesome!

3.8
Verified Homeowner
Mead, CO, on Jan 24, 2022

Transparent

5.0
Verified Homeowner
Mead, on Feb 03, 2022

Ever since the loss of [name removed] we have had a disconnect. Luckily [name removed] is always on top of things. Most of the current issues I’m starting to look past but I think that is the goal overall, right?

4.8
Verified Homeowner
Mead, CO, on Jan 20, 2022

We were impressed with the sales and building team. Thanks to Adam, Jennifer, Brett, Amy and Natalie at Sorrento!!

4.4
Verified Homeowner
Mead, on Dec 13, 2021

No issues so far. There are a few items we need fixed but we're waiting for the one year mark.

5.0
Verified Homeowner
Mead, CO, on Jan 06, 2022

Contract and sales team were fantastic. Communication was outstanding. Actual delivery of a quality home is only reason this wasn’t a 10. The house could have been cleaner, drywall texture and paint left some to be desired.

4.7
Verified Homeowner
Mead, on Oct 08, 2021

They have been very responsive and helpful

4.5
Verified Homeowner
Mead, CO, on Dec 21, 2021

[name removed] did a fantastic job,

4.2
Verified Homeowner
Mead, on Sep 01, 2021

Warranty has taken a long time with issues they also don’t have good communication

2.0
Verified Homeowner
Mead, CO, on Dec 09, 2021

We did not have any problems! This was a first time for us building a new home and we felt everything went smooth! We liked that we were kept in the loop throughout the process, [name removed] was accommodating to all our questions and stop-ins.

5.0
Verified Homeowner
Mead, on Aug 29, 2021

They’ve followed up on most repair items that we’v requested.

4.9
Verified Homeowner
Mead, CO, on Dec 07, 2021

We were kept up to date about potential delays, even though we ended up closing on time. The staff was great from sales through move in.

4.8
Verified Homeowner
Mead, on Jul 28, 2021

They are always responsive to our questions, requests etc.

5.0
Verified Homeowner
Mead, CO, on Nov 28, 2021

I absolutely loved our contractor/builders, [name removed] and [name removed]! They were extremely responsive and forthright. Told us what they could and couldn’t do. And at our last 2 walk-throughs (and since) [name removed] has been amazing with responding to any questions or concerns and proactively checking on us. I really appreciate the weekly pictures and updates. My feedback on the photos would be to take just a couple of more seconds to take clean photos…photos with dumpster or car just came out a little sloppy or like they weren’t putting in much effort. Also, when purchasing the house, we weren’t made awareness of all of the available upgrades…not finding out about them until our first meeting with the contractor. But again, [name removed] was very quick to respond to any questions and to proactively let us know things. The GREAT communication made delays not so hard because it was truly easy to believe everyone was doing everything they could.

4.8
Verified Homeowner
Mead, on Jun 08, 2021

I opened a ticket on May 7th for a leaky sprinkler in my front lawn and never received a response back. We ended up fixing it ourselves (Malfunction in the sprinkler head causing it not to seal correctly after use).

4.7
Verified Homeowner
Mead, CO, on Nov 03, 2021

Timing with having a baby made it difficult and stressful! Horizon obviously couldn’t change that though!

4.7
Verified Homeowner
Mead, on May 27, 2021

Our experience has been truly amazing. [name removed] is outstanding!! He always answers quickly to questions or issues we had and is a genuine and caring individual. He has personally made our experience superb!!

5.0
Verified Homeowner
Mead, CO, on Oct 14, 2021

I really love the post closing customer service I have received. [name removed] and [name removed] have been amazing with their prompt attention to any questions or issues I have had. Truly delighted to have them on my side!!

5.0
Verified Homeowner
Mead, CO, on Oct 14, 2021

I feel that the customer service has been excellent and I am very happy with [name removed] and [name removed] in my Interactions with them. [name removed] in particular has gone above and beyond and I appreciate her immensely

4.8
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Mead, CO, on Jun 17, 2022

It was a very simple and friendly process from start to end.

5.0
Verified Homeowner
Mead, CO, on May 30, 2022

No problems. The team was very professional and accommodating; effective communication.

5.0
Verified Homeowner
Mead, CO, on May 16, 2022

My experience was so easy and so fun!!! Every single person I interacted with was kind, knowledgeable, and excited for my new home. I loved the pride everyone had in the home they built for me.

5.0
Verified Homeowner
Mead, CO, on Apr 26, 2022

Everyone involved did a fantastic job and I like how everybody was prompt

4.9
Verified Homeowner
Mead, CO, on Apr 25, 2022

The build quality is great, and the close process went well. Disliked the lack of communication when the build date was delayed and the agent we were working with was laid off.

4.6
Verified Homeowner
Mead, CO, on Mar 02, 2022

Great service, friendly, fast response and great communication

5.0
Verified Homeowner
Mead, CO, on Feb 02, 2022

I would say I dislike that we weren’t told about the water restrictions. We were told at closing there was no HOA. Then we received a letter after closing from the Liberty Mead Metropolitan District stating there is a yearly $400 maintenance fee. Call it what you want, it’s still an HOA and should have been disclosed prior to closing. Also by rushing the build of this house to get it Closed by the end of the year, we have found multiple issues with quality of our home. Most of which are cosmetic, but none the less it’s still a quality issue. As far as the people who work for you and that we dealt with throughout the process They were fantastic.

4.7
Verified Homeowner
Mead, CO, on Feb 02, 2022

We felt like the house was rushed to complete and some minor details were over looked and the subs were in a rush and it took away from the details.

4.6
Verified Homeowner
Mead, CO, on Jan 29, 2022

We really liked the meetings with everyone on the construction team and with Adam, our sales rep. We liked the orientation walk. We liked the ability to stop in and see the progress. We liked the simple choices available for the floor plan and finishes. For the most part communication was great, though there were a few times things almost fell through the cracks and we almost missed something we had wanted. Namely the pre construction walk through. But we did get that, and it went very well. I know some of that was construction timelines and contractors and things a bit out of everyone’s control. I would have liked to know know about the changes to the floor plan with the need to raise the foundation earlier. That was an unexpected change I hadn’t expected, and it makes sense, but I would have liked to know that was a possibility that the stairs would be added/extended/changed on the porches and the garage. Overall, we were very impressed with the process and the final result.

4.9
Verified Homeowner
Mead, CO, on Jan 25, 2022

Amazing customer service, flexibility, communication and easy to work with the team.

5.0
Verified Homeowner
Mead, CO, on Jan 24, 2022

Transparent

5.0
Verified Homeowner
Mead, CO, on Jan 20, 2022

We were impressed with the sales and building team. Thanks to Adam, Jennifer, Brett, Amy and Natalie at Sorrento!!

4.4
Verified Homeowner
Mead, CO, on Jan 06, 2022

Contract and sales team were fantastic. Communication was outstanding. Actual delivery of a quality home is only reason this wasn’t a 10. The house could have been cleaner, drywall texture and paint left some to be desired.

4.7
Verified Homeowner
Mead, CO, on Dec 21, 2021

[name removed] did a fantastic job,

4.2
Verified Homeowner
Mead, CO, on Dec 09, 2021

We did not have any problems! This was a first time for us building a new home and we felt everything went smooth! We liked that we were kept in the loop throughout the process, [name removed] was accommodating to all our questions and stop-ins.

5.0
Verified Homeowner
Mead, CO, on Dec 07, 2021

We were kept up to date about potential delays, even though we ended up closing on time. The staff was great from sales through move in.

4.8
Verified Homeowner
Mead, CO, on Nov 28, 2021

I absolutely loved our contractor/builders, [name removed] and [name removed]! They were extremely responsive and forthright. Told us what they could and couldn’t do. And at our last 2 walk-throughs (and since) [name removed] has been amazing with responding to any questions or concerns and proactively checking on us. I really appreciate the weekly pictures and updates. My feedback on the photos would be to take just a couple of more seconds to take clean photos…photos with dumpster or car just came out a little sloppy or like they weren’t putting in much effort. Also, when purchasing the house, we weren’t made awareness of all of the available upgrades…not finding out about them until our first meeting with the contractor. But again, [name removed] was very quick to respond to any questions and to proactively let us know things. The GREAT communication made delays not so hard because it was truly easy to believe everyone was doing everything they could.

4.8
Verified Homeowner
Mead, CO, on Nov 03, 2021

Timing with having a baby made it difficult and stressful! Horizon obviously couldn’t change that though!

4.7
Verified Homeowner
Mead, CO, on Oct 14, 2021

I really love the post closing customer service I have received. [name removed] and [name removed] have been amazing with their prompt attention to any questions or issues I have had. Truly delighted to have them on my side!!

5.0
Verified Homeowner
Mead, CO, on Oct 14, 2021

I feel that the customer service has been excellent and I am very happy with [name removed] and [name removed] in my Interactions with them. [name removed] in particular has gone above and beyond and I appreciate her immensely

4.8
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Mead, on Sep 18, 2022

Every person I have worked with has been wonderful!! I love all of it!

5.0
Verified Homeowner
Mead, on Sep 02, 2022

Very personable and willing to jump in and support with questions and support.

5.0
Verified Homeowner
Mead, on Jul 29, 2022

Very easy to get a hold of, very polite staff and warranty work is taken care of quickly and professionally.

5.0
Verified Homeowner
Mead, on Jul 04, 2022

Responsive to any issues

5.0
Verified Homeowner
Mead, on Jun 01, 2022

Nothing at all. If the builder didn’t cut corners to hurry and get things done, my neighbors and I wouldn’t have so many issues.

2.5
Verified Homeowner
Mead, on May 30, 2022

Quick to respond, and very pleased with level of customer service we gave been getting.

4.9
Verified Homeowner
Mead, on Apr 24, 2022

I appreciate the time they have taken to help me with my requests and talk to me about the issues I have had.

4.4
Verified Homeowner
Mead, on Mar 29, 2022

Responsiveness and a genuine concern for their customers.

5.0
Verified Homeowner
Mead, on Mar 27, 2022

We have not had a negative experience

5.0
Verified Homeowner
Mead, on Feb 22, 2022

I would have to say, the majority of our experience with Horizon [name removed] homes has been great, prior to closing on the home the team was amazing. I would have to say I am disappointed in the warranty process, so many days missed from work for coordinating vendors that don't show to now being told it is what it is about a pending floor repair from more than 6 months ago. Now in order to get this repair completed I will have to hire my own vendor and pay for it since no one wants to deal with it. I understand teams are short staffed and the time spent to make the correct repair can interrupt someone's day, but don't offer warranty on items your not willing to fully warrant.

2.1
Verified Homeowner
Mead, on Feb 14, 2022

The [name removed] service process has been messy but [name removed] on the build team has been awesome!

3.8
Verified Homeowner
Mead, on Feb 03, 2022

Ever since the loss of [name removed] we have had a disconnect. Luckily [name removed] is always on top of things. Most of the current issues I’m starting to look past but I think that is the goal overall, right?

4.8
Verified Homeowner
Mead, on Dec 13, 2021

No issues so far. There are a few items we need fixed but we're waiting for the one year mark.

5.0
Verified Homeowner
Mead, on Oct 08, 2021

They have been very responsive and helpful

4.5
Verified Homeowner
Mead, on Sep 01, 2021

Warranty has taken a long time with issues they also don’t have good communication

2.0
Verified Homeowner
Mead, on Aug 29, 2021

They’ve followed up on most repair items that we’v requested.

4.9
Verified Homeowner
Mead, on Jul 28, 2021

They are always responsive to our questions, requests etc.

5.0
Verified Homeowner
Mead, on Jun 08, 2021

I opened a ticket on May 7th for a leaky sprinkler in my front lawn and never received a response back. We ended up fixing it ourselves (Malfunction in the sprinkler head causing it not to seal correctly after use).

4.7
Verified Homeowner
Mead, on May 27, 2021

Our experience has been truly amazing. [name removed] is outstanding!! He always answers quickly to questions or issues we had and is a genuine and caring individual. He has personally made our experience superb!!

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Mead, on Jan 06, 2022

Love our new home, no complaints regarding purchasing, or closing

4.5
Verified Homeowner
Mead, on Nov 01, 2021

Good value. House is more energy efficient, which is nice.

4.8
Verified Homeowner