Top Homebuilder Ratings & Reviews

Horizon View Homes

Hunters Crossing

61 Homeowner Reviews Completed May 2021 - Nov 2022

Overall Satisfaction

4.3
Customers' overall satisfaction
4.1
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.7

Home Personalization Experience

4.9

Construction Experience

4.4

Customer Care Experience

4.8

Home Readiness

4.2

Installation & Workmanship

4.3

Community Profile

For Over 25 Years, View Homes has been crafting quality homes in Texas, New Mexico and Colorado.

We have been recognized by many organizations for our quality homes, customer experience and dedication to our community. While we are pleased with recognition, we are most proud of the solid foundation and values our company is based on. Our goals go beyond numbers and metrics. We are dedicated to providing the best customer journey and home building experience through compassion, commitment to excellence, honesty and collaboration.

We are committed to building you a place to call home, a place to create memories with family and friends, which will forever be the best view.

View Homes – Building Life’s Greatest View

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Severance, on Jan 27, 2022

Worked with a great sales staff

4.7
Verified Homeowner
Severance, CO, on Jun 07, 2022

The quality of build was sub par in almost every phase. Your contractors were sloppy, seemingly uncaring, unprofessional, unqualified perhaps. Apparently, Horizon View Homes lets them get away with this kind of work. Clayton, our superintendent, was absolutely awesome! I was constantly pointing out to him the lack of craftsmanship and quality of work. He arranged to have everything fixed that I complained about. It was obvious that he had way too much to keep up with, perhaps another superintendent is in order, to service your customers correctly. These things should be taken care of long before I see them, I should not have to point out flaws. If you would like specifics, let me know. I sense that this will be scanned and discarded, and don't want to put in a lengthy amount of time needlessly. Rihanna was equally awesome!! From start to finish she was patient, friendly, professional, knowledgeable about her craft. She was a joy to work with, as was Clayton. Natalie was over the top as far as patience. On the original walk through, she spent 5 hours with us going over everything, addressing our many concerns about the lack of quality. She continues to communicate with us as we negotiate the many fixes needed. She is a keeper, to say the least. Shayne is the sales agent in Hidden Valley. We stopped in there first, looked at some homes with him. When he recognized that he did not have the home for us, he personally XXXXX ed us to Hunters Crossing and hooked us up with Rihanna, resulting in a sale for Horizon View. Thanks, Shayne! Let me say that your contractors are very mediocre, but your employees are absolutely top notch. We love the floor plan that we selected, and after only 3 weeks living here, are very pleased with it. Unfortunately, we continue to find issues that weren't noticed at the beginning. We would recommend Horizon View as a provider of a great floor plan, and incredible employees, but would caution anyone about your contractors and poor, poor quality of workmanship.

3.6
Verified Homeowner
Severance, on Aug 10, 2022

It seems like the walkthrough did not have any follow through. There are still items on the outside that need to be addressed. The warranty process has been pretty good though.

4.1
Verified Homeowner
Severance, on Jan 26, 2022

[name removed] warranty work that still has yet to be done on my home a year in, is pitiful. Communication is sub par. It has been an awful experience getting anything done.

1.1
Verified Homeowner
Severance, on Jul 13, 2022

Warranty has been great so far. Taking initiative to make sure we know they will take care of any and all concerns we have. They have made the proper repairs to a few items we wanted to get addressed instead of a Band aid fix they did what wasn’t convenient but what was right and we appreciate that. They even go above and beyond their standard terms to make sure you as a homeowner don’t feel taken. Thank you.

4.8
Verified Homeowner
Severance, CO, on Jun 03, 2022

Everyone were worked with was great and kept us up on details about the house. At walkthrough we tapped off a lot of things, albeit minor for the most part, but I feel like quality control even with the basic cosmetic things needs some improvement.

4.9
Verified Homeowner
Severance, on Dec 28, 2021

Like-dealing with the sales team Dislike- warranty team, slow on fixing issues

2.8
Verified Homeowner
Severance, CO, on May 19, 2022

We are very pleased with the Quality of our home. Horizon View provided us with lots of upgrade options to choose from. They were always diligent with their responses to all of our questions and concerns. Jack and I were very delight to work with Rianna from the start. Natale during our final walk through and presentation of the our new Home. They are very both very knowledged in their positions at Horizon View. Which in return placed strong confidence in our decision to work with Horizon View Homes..

4.9
Verified Homeowner
Severance, on Jun 01, 2022

At first impression service was great from John Mendoza and Kriss Speers, once the layoff hit service fell off greatly. Month 5 now and we still have outstanding repairs that have been started but not completed. One item of major concern is the fence that was signed off in the contract, brought up in several construction meetings but then denied, speaking with David Robinson I quickly realised this gentleman that overlooks the sales team lacks empathy and is clearly a toxic leader lacking the common decency to speak the truth looking at closing sales at any cost even if it means instructing his team to lie to clients

0.5
Verified Homeowner
Severance, on Sep 20, 2021

Everyone we have dealt with from our first visit to look at a model to the warranty reps have been wonderful to work with. [name removed] quality of the home is exceptional. Our warranty issues have been very minor. We are delighted with our home.

3.7
Verified Homeowner
Severance, on Apr 19, 2022

[name removed] happy with warranty service/customer care

1.5
Verified Homeowner
Severance, CO, on May 05, 2022

The only thing we liked was John our original sales person. At the end we liked Shelby and Natalie as they were most helpful. We didn’t like Rianna as we had too many issues with her and also on top of that never got accurate update on our house. They were also wrong. Once we moved in the home seemed well done but after being here almost a month. We were disappointed in the quality of the home. We still haven’t heard anything about our roof situation. We also have a chip in our LVP flooring. We were told someone would come and take a look to fix. And nothing thus far. Just disappointed

3.3
Verified Homeowner
Severance, on Feb 10, 2022

Very simple to submit. Warranty claim was addressed reasonably fast.

4.2
Verified Homeowner
Severance, CO, on May 03, 2022

I disliked that the price changed when we went to sign the contract when we had asked to confirm the price. Then the item we had to pay more money for, caused 2.5 months of problems, where for a couple months we could not use the main shower. I did like that the team tried to work with us on our schedule, but it was not great having so many people come in and out of our house.

4.7
Verified Homeowner
Severance, on Dec 26, 2021

Like very much

5.0
Verified Homeowner
Severance, CO, on Mar 26, 2022

I have purchased several homes. This experience was a good, smooth process. Professional and without issues.

4.6
Verified Homeowner
Severance, on Nov 04, 2021

In the beginning communication was spotty but since [name removed] took over it has been top notch

4.8
Verified Homeowner
Severance, CO, on Feb 06, 2022

Everything went smoothly thanks to Rianna, Chris, Anthony and Natalie. Always answered our questions and carried themselves very professionally. Thanks

4.6
Verified Homeowner
Severance, on Aug 26, 2021

We have had so many different warranty reps. Our home still hasn’t had the one month warranty things done.

1.7
Verified Homeowner
Severance, CO, on Feb 03, 2022

Reanna was great

4.9
Verified Homeowner
Severance, on Aug 19, 2021

Warranty work has been slow. Also they haven't kept their promise to reimburse us for electric work that we were promised would be done because of a mistake in the location of our breaker box.

3.5
Verified Homeowner
Severance, CO, on Feb 02, 2022

Is better quality cabinets Could have been used Obvious finishing details were missed

2.9
Verified Homeowner
Severance, on Aug 04, 2021

We have had several large issues with our home. Many times we have had to reach out to multiple people to get updates on what is going on.

1.2
Verified Homeowner
Severance, CO, on Dec 08, 2021

disliked cleanliness by subs. lots of food trash left in house nightly. it's a bad look.

4.6
Verified Homeowner
Severance, on Jul 28, 2021

Our first rep, [name removed], didn't follow up with our requests. Then he left and [name removed] canceled our appointment because someone else is suppose to be our rep. We have another appt next week

1.3
Verified Homeowner
Severance, CO, on Nov 13, 2021

Whole horizon view family was very helpful and was quick to answer any questions or any issuesthat came up.

5.0
Verified Homeowner
Severance, CO, on Oct 16, 2021

Appreciated weekly updates and the availability of our sales rep.

5.0
Verified Homeowner
Severance, CO, on Oct 15, 2021

[name removed] sales team was great and very accommodating. [name removed] schedule was understandably difficult but our home was less disrupted than some.

4.6
Verified Homeowner
Severance, CO, on Aug 11, 2021

Everyone we worked with was extremely personable and knowledgeable. They communicated well throughout the process and handled any concern we had promptly. Even after closing, they continue to be helpful and kind. Thank you all for everything ??

4.9
Verified Homeowner
Severance, CO, on Jun 11, 2021

We were told that they would get a whip installed for our hot tub our incentive because they put our electrical box outside the house instead of inside. [name removed] problem was they put the breaker box but not the whip. So we had to pay for it out of our pocket ($300). [name removed] landscape in our backyard is horrible. We have a swamp in our backyard. We talked to the landscapers to fix it and nothing has been done. Still waiting.

4.9
Verified Homeowner
Severance, CO, on May 31, 2021

Willingness to listen to ldeas

5.0
Verified Homeowner
Severance, CO, on Apr 25, 2021

Initially we have had a great experience with [name removed] and [name removed] from Horizon View Homes. We still maintain a great working relationship with them. However, we have put in warranty claims for our home and the sub contractors are falling real short. Scheduled a week in advance for someone to fix our humidifier line, he no showed. We cannot get ahold of him. Won’t return calls. Had severe issues with our plumbing upon move in, which thankfully were corrected swiftly with the help of [name removed]. [name removed] and [name removed] have been our life line to getting things done around our home.

4.2
Verified Homeowner
Severance, CO, on Apr 19, 2021

[name removed] sales staff made buying my house easy

5.0
Verified Homeowner
Severance, CO, on Jan 25, 2021

The customer service was awesome and [name removed], [name removed], [name removed], and [name removed] took such time and care to help us! They are awesome!

4.9
Verified Homeowner
Severance, CO, on Dec 24, 2020

Everyone we've worked with ([name removed], [name removed], [name removed] and [name removed]) have been wonderful. Very accommodating and quick to answer questions and resolve matters. My only complaint has been drywall dust on the top of the baseboards and shower and dirty windows.

4.8
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Severance, CO, on Jun 07, 2022

The quality of build was sub par in almost every phase. Your contractors were sloppy, seemingly uncaring, unprofessional, unqualified perhaps. Apparently, Horizon View Homes lets them get away with this kind of work. Clayton, our superintendent, was absolutely awesome! I was constantly pointing out to him the lack of craftsmanship and quality of work. He arranged to have everything fixed that I complained about. It was obvious that he had way too much to keep up with, perhaps another superintendent is in order, to service your customers correctly. These things should be taken care of long before I see them, I should not have to point out flaws. If you would like specifics, let me know. I sense that this will be scanned and discarded, and don't want to put in a lengthy amount of time needlessly. Rihanna was equally awesome!! From start to finish she was patient, friendly, professional, knowledgeable about her craft. She was a joy to work with, as was Clayton. Natalie was over the top as far as patience. On the original walk through, she spent 5 hours with us going over everything, addressing our many concerns about the lack of quality. She continues to communicate with us as we negotiate the many fixes needed. She is a keeper, to say the least. Shayne is the sales agent in Hidden Valley. We stopped in there first, looked at some homes with him. When he recognized that he did not have the home for us, he personally XXXXX ed us to Hunters Crossing and hooked us up with Rihanna, resulting in a sale for Horizon View. Thanks, Shayne! Let me say that your contractors are very mediocre, but your employees are absolutely top notch. We love the floor plan that we selected, and after only 3 weeks living here, are very pleased with it. Unfortunately, we continue to find issues that weren't noticed at the beginning. We would recommend Horizon View as a provider of a great floor plan, and incredible employees, but would caution anyone about your contractors and poor, poor quality of workmanship.

3.6
Verified Homeowner
Severance, CO, on Jun 03, 2022

Everyone were worked with was great and kept us up on details about the house. At walkthrough we tapped off a lot of things, albeit minor for the most part, but I feel like quality control even with the basic cosmetic things needs some improvement.

4.9
Verified Homeowner
Severance, CO, on May 19, 2022

We are very pleased with the Quality of our home. Horizon View provided us with lots of upgrade options to choose from. They were always diligent with their responses to all of our questions and concerns. Jack and I were very delight to work with Rianna from the start. Natale during our final walk through and presentation of the our new Home. They are very both very knowledged in their positions at Horizon View. Which in return placed strong confidence in our decision to work with Horizon View Homes..

4.9
Verified Homeowner
Severance, CO, on May 05, 2022

The only thing we liked was John our original sales person. At the end we liked Shelby and Natalie as they were most helpful. We didn’t like Rianna as we had too many issues with her and also on top of that never got accurate update on our house. They were also wrong. Once we moved in the home seemed well done but after being here almost a month. We were disappointed in the quality of the home. We still haven’t heard anything about our roof situation. We also have a chip in our LVP flooring. We were told someone would come and take a look to fix. And nothing thus far. Just disappointed

3.3
Verified Homeowner
Severance, CO, on May 03, 2022

I disliked that the price changed when we went to sign the contract when we had asked to confirm the price. Then the item we had to pay more money for, caused 2.5 months of problems, where for a couple months we could not use the main shower. I did like that the team tried to work with us on our schedule, but it was not great having so many people come in and out of our house.

4.7
Verified Homeowner
Severance, CO, on Mar 26, 2022

I have purchased several homes. This experience was a good, smooth process. Professional and without issues.

4.6
Verified Homeowner
Severance, CO, on Feb 06, 2022

Everything went smoothly thanks to Rianna, Chris, Anthony and Natalie. Always answered our questions and carried themselves very professionally. Thanks

4.6
Verified Homeowner
Severance, CO, on Feb 03, 2022

Reanna was great

4.9
Verified Homeowner
Severance, CO, on Feb 02, 2022

Is better quality cabinets Could have been used Obvious finishing details were missed

2.9
Verified Homeowner
Severance, CO, on Dec 08, 2021

disliked cleanliness by subs. lots of food trash left in house nightly. it's a bad look.

4.6
Verified Homeowner
Severance, CO, on Nov 13, 2021

Whole horizon view family was very helpful and was quick to answer any questions or any issuesthat came up.

5.0
Verified Homeowner
Severance, CO, on Oct 16, 2021

Appreciated weekly updates and the availability of our sales rep.

5.0
Verified Homeowner
Severance, CO, on Oct 15, 2021

[name removed] sales team was great and very accommodating. [name removed] schedule was understandably difficult but our home was less disrupted than some.

4.6
Verified Homeowner
Severance, CO, on Aug 11, 2021

Everyone we worked with was extremely personable and knowledgeable. They communicated well throughout the process and handled any concern we had promptly. Even after closing, they continue to be helpful and kind. Thank you all for everything ??

4.9
Verified Homeowner
Severance, CO, on Jun 11, 2021

We were told that they would get a whip installed for our hot tub our incentive because they put our electrical box outside the house instead of inside. [name removed] problem was they put the breaker box but not the whip. So we had to pay for it out of our pocket ($300). [name removed] landscape in our backyard is horrible. We have a swamp in our backyard. We talked to the landscapers to fix it and nothing has been done. Still waiting.

4.9
Verified Homeowner
Severance, CO, on May 31, 2021

Willingness to listen to ldeas

5.0
Verified Homeowner
Severance, CO, on Apr 25, 2021

Initially we have had a great experience with [name removed] and [name removed] from Horizon View Homes. We still maintain a great working relationship with them. However, we have put in warranty claims for our home and the sub contractors are falling real short. Scheduled a week in advance for someone to fix our humidifier line, he no showed. We cannot get ahold of him. Won’t return calls. Had severe issues with our plumbing upon move in, which thankfully were corrected swiftly with the help of [name removed]. [name removed] and [name removed] have been our life line to getting things done around our home.

4.2
Verified Homeowner
Severance, CO, on Apr 19, 2021

[name removed] sales staff made buying my house easy

5.0
Verified Homeowner
Severance, CO, on Jan 25, 2021

The customer service was awesome and [name removed], [name removed], [name removed], and [name removed] took such time and care to help us! They are awesome!

4.9
Verified Homeowner
Severance, CO, on Dec 24, 2020

Everyone we've worked with ([name removed], [name removed], [name removed] and [name removed]) have been wonderful. Very accommodating and quick to answer questions and resolve matters. My only complaint has been drywall dust on the top of the baseboards and shower and dirty windows.

4.8
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Severance, on Aug 10, 2022

It seems like the walkthrough did not have any follow through. There are still items on the outside that need to be addressed. The warranty process has been pretty good though.

4.1
Verified Homeowner
Severance, on Jul 13, 2022

Warranty has been great so far. Taking initiative to make sure we know they will take care of any and all concerns we have. They have made the proper repairs to a few items we wanted to get addressed instead of a Band aid fix they did what wasn’t convenient but what was right and we appreciate that. They even go above and beyond their standard terms to make sure you as a homeowner don’t feel taken. Thank you.

4.8
Verified Homeowner
Severance, on Jun 01, 2022

At first impression service was great from John Mendoza and Kriss Speers, once the layoff hit service fell off greatly. Month 5 now and we still have outstanding repairs that have been started but not completed. One item of major concern is the fence that was signed off in the contract, brought up in several construction meetings but then denied, speaking with David Robinson I quickly realised this gentleman that overlooks the sales team lacks empathy and is clearly a toxic leader lacking the common decency to speak the truth looking at closing sales at any cost even if it means instructing his team to lie to clients

0.5
Verified Homeowner
Severance, on Apr 19, 2022

[name removed] happy with warranty service/customer care

1.5
Verified Homeowner
Severance, on Feb 10, 2022

Very simple to submit. Warranty claim was addressed reasonably fast.

4.2
Verified Homeowner
Severance, on Dec 26, 2021

Like very much

5.0
Verified Homeowner
Severance, on Nov 04, 2021

In the beginning communication was spotty but since [name removed] took over it has been top notch

4.8
Verified Homeowner
Severance, on Aug 26, 2021

We have had so many different warranty reps. Our home still hasn’t had the one month warranty things done.

1.7
Verified Homeowner
Severance, on Aug 19, 2021

Warranty work has been slow. Also they haven't kept their promise to reimburse us for electric work that we were promised would be done because of a mistake in the location of our breaker box.

3.5
Verified Homeowner
Severance, on Aug 04, 2021

We have had several large issues with our home. Many times we have had to reach out to multiple people to get updates on what is going on.

1.2
Verified Homeowner
Severance, on Jul 28, 2021

Our first rep, [name removed], didn't follow up with our requests. Then he left and [name removed] canceled our appointment because someone else is suppose to be our rep. We have another appt next week

1.3
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Severance, on Jan 27, 2022

Worked with a great sales staff

4.7
Verified Homeowner
Severance, on Jan 26, 2022

[name removed] warranty work that still has yet to be done on my home a year in, is pitiful. Communication is sub par. It has been an awful experience getting anything done.

1.1
Verified Homeowner
Severance, on Dec 28, 2021

Like-dealing with the sales team Dislike- warranty team, slow on fixing issues

2.8
Verified Homeowner
Severance, on Sep 20, 2021

Everyone we have dealt with from our first visit to look at a model to the warranty reps have been wonderful to work with. [name removed] quality of the home is exceptional. Our warranty issues have been very minor. We are delighted with our home.

3.7
Verified Homeowner