Overall Satisfaction
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We have been recognized by many organizations for our quality homes, customer experience and dedication to our community. While we are pleased with recognition, we are most proud of the solid foundation and values our company is based on. Our goals go beyond numbers and metrics. We are dedicated to providing the best customer journey and home building experience through compassion, commitment to excellence, honesty and collaboration.
We are committed to building you a place to call home, a place to create memories with family and friends, which will forever be the best view.
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Severance, on Dec 29, 2022
Several items are not complete that were brought up, a hole in the roof of the garage for craw space was cut out and just left not finished, cabinet doors warped vent under roof missing guards, out side hose tap not fitted correct and just spins.
Severance, CO, on Jun 18, 2023
[name removed] and [name removed] were very involved, helpful and prompt from contract through move-in and after move-in. Always answered all our questions and addressed any concern. Made us feel comfortable and at ease.
Severance, on Aug 10, 2022
It seems like the walkthrough did not have any follow through. There are still items on the outside that need to be addressed. The warranty process has been pretty good though.
Severance, CO, on Mar 29, 2023
[name removed] and [name removed] were INCREDIBLE to work with. Every single time we had a problem or question they were on it immediately and always were on our side to get things in proper shape. [name removed] even helped pull some strings with [name removed] in order to help us get internet setup faster after TDS dropped the ball, this made our whole experience soooo much more stress free I can't recommend them enough. During our walkthroughs [name removed] was willing to have them do literally anything and everything small to make sure we enjoyed our home, i've never seen this level of commitment from a warranty person before and should be the industry standard!
Severance, on Jan 26, 2022
[name removed] warranty work that still has yet to be done on my home a year in, is pitiful. Communication is sub par. It has been an awful experience getting anything done.
Severance, on Jul 13, 2022
Warranty has been great so far. Taking initiative to make sure we know they will take care of any and all concerns we have. They have made the proper repairs to a few items we wanted to get addressed instead of a Band aid fix they did what wasn’t convenient but what was right and we appreciate that. They even go above and beyond their standard terms to make sure you as a homeowner don’t feel taken. Thank you.
Severance, CO, on Jan 28, 2023
Working with [name removed] has been the high point of purchasing our home. [name removed] has provided and excellent experience for us throughout the process!
Severance, on Dec 28, 2021
Like-dealing with the sales team Dislike- warranty team, slow on fixing issues
Severance, on Jun 01, 2022
At first impression service was great from John Mendoza and Kriss Speers, once the layoff hit service fell off greatly. Month 5 now and we still have outstanding repairs that have been started but not completed. One item of major concern is the fence that was signed off in the contract, brought up in several construction meetings but then denied, speaking with David Robinson I quickly realised this gentleman that overlooks the sales team lacks empathy and is clearly a toxic leader lacking the common decency to speak the truth looking at closing sales at any cost even if it means instructing his team to lie to clients
Severance, AZ, on Jan 21, 2023
Liked the fact [name removed] was so informative about every update going on with the house. He took pictures for us to see, since we lived out of state. He called or texted us pictures of all of the important stages of the home being built. [name removed] has been awesome through the whole experience and still continues to check up on us, even though we've already moved in etc. Disliked that we were left guessing about some of the numbers on the closing costs, etc on the mortgage side of things. Initially our questions were answered quickly with [name removed], and then once we locked our rate, he rarely got back to us. At our closing, we didn't know we had to have certain things done prior b/c there was no communication from him. We're still uncertain about some things...
Severance, on Sep 20, 2021
Everyone we have dealt with from our first visit to look at a model to the warranty reps have been wonderful to work with. [name removed] quality of the home is exceptional. Our warranty issues have been very minor. We are delighted with our home.
Severance, on Apr 19, 2022
[name removed] happy with warranty service/customer care
Severance, CO, on Dec 23, 2022
[name removed] sales staff was great. [name removed] contractors you hirer are by far the worst I've seen in 35 years of construction. Hirer some skilled trades people if you want the quality product you advertise.
Severance, on Feb 10, 2022
Very simple to submit. Warranty claim was addressed reasonably fast.
Severance, CO, on Jun 07, 2022
The quality of build was sub par in almost every phase. Your contractors were sloppy, seemingly uncaring, unprofessional, unqualified perhaps. Apparently, Horizon View Homes lets them get away with this kind of work. Clayton, our superintendent, was absolutely awesome! I was constantly pointing out to him the lack of craftsmanship and quality of work. He arranged to have everything fixed that I complained about. It was obvious that he had way too much to keep up with, perhaps another superintendent is in order, to service your customers correctly. These things should be taken care of long before I see them, I should not have to point out flaws. If you would like specifics, let me know. I sense that this will be scanned and discarded, and don't want to put in a lengthy amount of time needlessly. Rihanna was equally awesome!! From start to finish she was patient, friendly, professional, knowledgeable about her craft. She was a joy to work with, as was Clayton. Natalie was over the top as far as patience. On the original walk through, she spent 5 hours with us going over everything, addressing our many concerns about the lack of quality. She continues to communicate with us as we negotiate the many fixes needed. She is a keeper, to say the least. Shayne is the sales agent in Hidden Valley. We stopped in there first, looked at some homes with him. When he recognized that he did not have the home for us, he personally XXXXX ed us to Hunters Crossing and hooked us up with Rihanna, resulting in a sale for Horizon View. Thanks, Shayne! Let me say that your contractors are very mediocre, but your employees are absolutely top notch. We love the floor plan that we selected, and after only 3 weeks living here, are very pleased with it. Unfortunately, we continue to find issues that weren't noticed at the beginning. We would recommend Horizon View as a provider of a great floor plan, and incredible employees, but would caution anyone about your contractors and poor, poor quality of workmanship.
Severance, CO, on Jun 03, 2022
Everyone were worked with was great and kept us up on details about the house. At walkthrough we tapped off a lot of things, albeit minor for the most part, but I feel like quality control even with the basic cosmetic things needs some improvement.
Severance, on Nov 04, 2021
In the beginning communication was spotty but since [name removed] took over it has been top notch
Severance, CO, on May 19, 2022
We are very pleased with the Quality of our home. Horizon View provided us with lots of upgrade options to choose from. They were always diligent with their responses to all of our questions and concerns. Jack and I were very delight to work with Rianna from the start. Natale during our final walk through and presentation of the our new Home. They are very both very knowledged in their positions at Horizon View. Which in return placed strong confidence in our decision to work with Horizon View Homes..
Severance, on Aug 26, 2021
We have had so many different warranty reps. Our home still hasn’t had the one month warranty things done.
Severance, CO, on May 05, 2022
The only thing we liked was John our original sales person. At the end we liked Shelby and Natalie as they were most helpful. We didn’t like Rianna as we had too many issues with her and also on top of that never got accurate update on our house. They were also wrong. Once we moved in the home seemed well done but after being here almost a month. We were disappointed in the quality of the home. We still haven’t heard anything about our roof situation. We also have a chip in our LVP flooring. We were told someone would come and take a look to fix. And nothing thus far. Just disappointed
Severance, on Aug 19, 2021
Warranty work has been slow. Also they haven't kept their promise to reimburse us for electric work that we were promised would be done because of a mistake in the location of our breaker box.
Severance, CO, on May 03, 2022
I disliked that the price changed when we went to sign the contract when we had asked to confirm the price. Then the item we had to pay more money for, caused 2.5 months of problems, where for a couple months we could not use the main shower. I did like that the team tried to work with us on our schedule, but it was not great having so many people come in and out of our house.
Severance, on Aug 04, 2021
We have had several large issues with our home. Many times we have had to reach out to multiple people to get updates on what is going on.
Severance, CO, on Mar 26, 2022
I have purchased several homes. This experience was a good, smooth process. Professional and without issues.
Severance, on Jul 28, 2021
Our first rep, [name removed], didn't follow up with our requests. Then he left and [name removed] canceled our appointment because someone else is suppose to be our rep. We have another appt next week
Severance, CO, on Feb 06, 2022
Everything went smoothly thanks to Rianna, Chris, Anthony and Natalie. Always answered our questions and carried themselves very professionally. Thanks
Severance, CO, on Feb 02, 2022
Is better quality cabinets Could have been used Obvious finishing details were missed
Severance, CO, on Dec 08, 2021
disliked cleanliness by subs. lots of food trash left in house nightly. it's a bad look.
Severance, CO, on Nov 13, 2021
Whole horizon view family was very helpful and was quick to answer any questions or any issuesthat came up.
Severance, CO, on Oct 16, 2021
Appreciated weekly updates and the availability of our sales rep.
Severance, CO, on Oct 15, 2021
[name removed] sales team was great and very accommodating. [name removed] schedule was understandably difficult but our home was less disrupted than some.
Severance, CO, on Aug 11, 2021
Everyone we worked with was extremely personable and knowledgeable. They communicated well throughout the process and handled any concern we had promptly. Even after closing, they continue to be helpful and kind. Thank you all for everything ??
Severance, CO, on Jun 11, 2021
We were told that they would get a whip installed for our hot tub our incentive because they put our electrical box outside the house instead of inside. [name removed] problem was they put the breaker box but not the whip. So we had to pay for it out of our pocket ($300). [name removed] landscape in our backyard is horrible. We have a swamp in our backyard. We talked to the landscapers to fix it and nothing has been done. Still waiting.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Severance, CO, on Jun 18, 2023
[name removed] and [name removed] were very involved, helpful and prompt from contract through move-in and after move-in. Always answered all our questions and addressed any concern. Made us feel comfortable and at ease.
Severance, CO, on Mar 29, 2023
[name removed] and [name removed] were INCREDIBLE to work with. Every single time we had a problem or question they were on it immediately and always were on our side to get things in proper shape. [name removed] even helped pull some strings with [name removed] in order to help us get internet setup faster after TDS dropped the ball, this made our whole experience soooo much more stress free I can't recommend them enough. During our walkthroughs [name removed] was willing to have them do literally anything and everything small to make sure we enjoyed our home, i've never seen this level of commitment from a warranty person before and should be the industry standard!
Severance, CO, on Jan 28, 2023
Working with [name removed] has been the high point of purchasing our home. [name removed] has provided and excellent experience for us throughout the process!
Severance, AZ, on Jan 21, 2023
Liked the fact [name removed] was so informative about every update going on with the house. He took pictures for us to see, since we lived out of state. He called or texted us pictures of all of the important stages of the home being built. [name removed] has been awesome through the whole experience and still continues to check up on us, even though we've already moved in etc. Disliked that we were left guessing about some of the numbers on the closing costs, etc on the mortgage side of things. Initially our questions were answered quickly with [name removed], and then once we locked our rate, he rarely got back to us. At our closing, we didn't know we had to have certain things done prior b/c there was no communication from him. We're still uncertain about some things...
Severance, CO, on Dec 23, 2022
[name removed] sales staff was great. [name removed] contractors you hirer are by far the worst I've seen in 35 years of construction. Hirer some skilled trades people if you want the quality product you advertise.
Severance, CO, on Jun 07, 2022
The quality of build was sub par in almost every phase. Your contractors were sloppy, seemingly uncaring, unprofessional, unqualified perhaps. Apparently, Horizon View Homes lets them get away with this kind of work. Clayton, our superintendent, was absolutely awesome! I was constantly pointing out to him the lack of craftsmanship and quality of work. He arranged to have everything fixed that I complained about. It was obvious that he had way too much to keep up with, perhaps another superintendent is in order, to service your customers correctly. These things should be taken care of long before I see them, I should not have to point out flaws. If you would like specifics, let me know. I sense that this will be scanned and discarded, and don't want to put in a lengthy amount of time needlessly. Rihanna was equally awesome!! From start to finish she was patient, friendly, professional, knowledgeable about her craft. She was a joy to work with, as was Clayton. Natalie was over the top as far as patience. On the original walk through, she spent 5 hours with us going over everything, addressing our many concerns about the lack of quality. She continues to communicate with us as we negotiate the many fixes needed. She is a keeper, to say the least. Shayne is the sales agent in Hidden Valley. We stopped in there first, looked at some homes with him. When he recognized that he did not have the home for us, he personally XXXXX ed us to Hunters Crossing and hooked us up with Rihanna, resulting in a sale for Horizon View. Thanks, Shayne! Let me say that your contractors are very mediocre, but your employees are absolutely top notch. We love the floor plan that we selected, and after only 3 weeks living here, are very pleased with it. Unfortunately, we continue to find issues that weren't noticed at the beginning. We would recommend Horizon View as a provider of a great floor plan, and incredible employees, but would caution anyone about your contractors and poor, poor quality of workmanship.
Severance, CO, on Jun 03, 2022
Everyone were worked with was great and kept us up on details about the house. At walkthrough we tapped off a lot of things, albeit minor for the most part, but I feel like quality control even with the basic cosmetic things needs some improvement.
Severance, CO, on May 19, 2022
We are very pleased with the Quality of our home. Horizon View provided us with lots of upgrade options to choose from. They were always diligent with their responses to all of our questions and concerns. Jack and I were very delight to work with Rianna from the start. Natale during our final walk through and presentation of the our new Home. They are very both very knowledged in their positions at Horizon View. Which in return placed strong confidence in our decision to work with Horizon View Homes..
Severance, CO, on May 05, 2022
The only thing we liked was John our original sales person. At the end we liked Shelby and Natalie as they were most helpful. We didn’t like Rianna as we had too many issues with her and also on top of that never got accurate update on our house. They were also wrong. Once we moved in the home seemed well done but after being here almost a month. We were disappointed in the quality of the home. We still haven’t heard anything about our roof situation. We also have a chip in our LVP flooring. We were told someone would come and take a look to fix. And nothing thus far. Just disappointed
Severance, CO, on May 03, 2022
I disliked that the price changed when we went to sign the contract when we had asked to confirm the price. Then the item we had to pay more money for, caused 2.5 months of problems, where for a couple months we could not use the main shower. I did like that the team tried to work with us on our schedule, but it was not great having so many people come in and out of our house.
Severance, CO, on Mar 26, 2022
I have purchased several homes. This experience was a good, smooth process. Professional and without issues.
Severance, CO, on Feb 06, 2022
Everything went smoothly thanks to Rianna, Chris, Anthony and Natalie. Always answered our questions and carried themselves very professionally. Thanks
Severance, CO, on Feb 02, 2022
Is better quality cabinets Could have been used Obvious finishing details were missed
Severance, CO, on Dec 08, 2021
disliked cleanliness by subs. lots of food trash left in house nightly. it's a bad look.
Severance, CO, on Nov 13, 2021
Whole horizon view family was very helpful and was quick to answer any questions or any issuesthat came up.
Severance, CO, on Oct 16, 2021
Appreciated weekly updates and the availability of our sales rep.
Severance, CO, on Oct 15, 2021
[name removed] sales team was great and very accommodating. [name removed] schedule was understandably difficult but our home was less disrupted than some.
Severance, CO, on Aug 11, 2021
Everyone we worked with was extremely personable and knowledgeable. They communicated well throughout the process and handled any concern we had promptly. Even after closing, they continue to be helpful and kind. Thank you all for everything ??
Severance, CO, on Jun 11, 2021
We were told that they would get a whip installed for our hot tub our incentive because they put our electrical box outside the house instead of inside. [name removed] problem was they put the breaker box but not the whip. So we had to pay for it out of our pocket ($300). [name removed] landscape in our backyard is horrible. We have a swamp in our backyard. We talked to the landscapers to fix it and nothing has been done. Still waiting.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Severance, on Aug 10, 2022
It seems like the walkthrough did not have any follow through. There are still items on the outside that need to be addressed. The warranty process has been pretty good though.
Severance, on Jul 13, 2022
Warranty has been great so far. Taking initiative to make sure we know they will take care of any and all concerns we have. They have made the proper repairs to a few items we wanted to get addressed instead of a Band aid fix they did what wasn’t convenient but what was right and we appreciate that. They even go above and beyond their standard terms to make sure you as a homeowner don’t feel taken. Thank you.
Severance, on Jun 01, 2022
At first impression service was great from John Mendoza and Kriss Speers, once the layoff hit service fell off greatly. Month 5 now and we still have outstanding repairs that have been started but not completed. One item of major concern is the fence that was signed off in the contract, brought up in several construction meetings but then denied, speaking with David Robinson I quickly realised this gentleman that overlooks the sales team lacks empathy and is clearly a toxic leader lacking the common decency to speak the truth looking at closing sales at any cost even if it means instructing his team to lie to clients
Severance, on Apr 19, 2022
[name removed] happy with warranty service/customer care
Severance, on Feb 10, 2022
Very simple to submit. Warranty claim was addressed reasonably fast.
Severance, on Nov 04, 2021
In the beginning communication was spotty but since [name removed] took over it has been top notch
Severance, on Aug 26, 2021
We have had so many different warranty reps. Our home still hasn’t had the one month warranty things done.
Severance, on Aug 19, 2021
Warranty work has been slow. Also they haven't kept their promise to reimburse us for electric work that we were promised would be done because of a mistake in the location of our breaker box.
Severance, on Aug 04, 2021
We have had several large issues with our home. Many times we have had to reach out to multiple people to get updates on what is going on.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Severance, on Dec 29, 2022
Several items are not complete that were brought up, a hole in the roof of the garage for craw space was cut out and just left not finished, cabinet doors warped vent under roof missing guards, out side hose tap not fitted correct and just spins.
Severance, on Jan 26, 2022
[name removed] warranty work that still has yet to be done on my home a year in, is pitiful. Communication is sub par. It has been an awful experience getting anything done.
Severance, on Dec 28, 2021
Like-dealing with the sales team Dislike- warranty team, slow on fixing issues