Top Homebuilder Ratings & Reviews

Horizon View Homes

The Ridge At Harmony Road

113 Homeowner Reviews Completed Dec 2020 - Jun 2022

Overall Satisfaction

4.4
Customers' overall satisfaction
4.5
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.7

Home Personalization Experience

4.7

Lender Experience

4.6

Construction Experience

4.7

Customer Care Experience

4.9

Home Readiness

4.7

Installation & Workmanship

4.6

Community Profile

For Over 25 Years, View Homes has been crafting quality homes in Texas, New Mexico and Colorado.

We have been recognized by many organizations for our quality homes, customer experience and dedication to our community. While we are pleased with recognition, we are most proud of the solid foundation and values our company is based on. Our goals go beyond numbers and metrics. We are dedicated to providing the best customer journey and home building experience through compassion, commitment to excellence, honesty and collaboration.

We are committed to building you a place to call home, a place to create memories with family and friends, which will forever be the best view.

View Homes – Building Life’s Greatest View

Driving Directions
Request More Info

MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Windsor, on Oct 22, 2021

[name removed] front end of my experience was fantastic. [name removed] sales team couldn't have been better. [name removed] and [name removed] were amazing. After move in, it has been extremely disappointing. [name removed] warranty process has been a nightmare. [name removed] irony behind all of this is, I bought a Horizon View home to avoid the problems associated with our Journey home, and we have had more problems with our Horizon View home. Still items from our punch list open and we are close to our 1 year. On top of that, our warranty has been passed from person to person, and we have items that their "boss" won't pay for. I believe we are currently on person 4-5 handling our warranty items. Excellent customer service to have a guy in an office who has never seen a single issue at my home making decisions. Sounds more like he decided he doesn't want to pay for something rather then what's the right decision.

3.0
Verified Homeowner
Windsor, CO, on May 05, 2022

Great communication through building process, lots of follow up after purchase, very responsive to all my questions and concerns. Great team to work with!

5.0
Verified Homeowner
Windsor, on May 30, 2022

Warranty service has been great but what I don't like is that I've had to use it so often in the short time I've been in the home; 6 months now.

4.9
Verified Homeowner
Windsor, on Jun 26, 2021

Excellent quality home, responsive to the warranty requests (which were very few). Also, they are interested in our satisfaction.

4.7
Verified Homeowner
Windsor, on Apr 28, 2022

[name removed] crack in the sidewalk entering the front door is a concern for us. It does meet builder standards; however, it does not meet ours. It is the first thing one sees as they enter the front door of our lovely home.

4.7
Verified Homeowner
Windsor, CO, on Apr 28, 2022

[name removed] overall experience was excellent. Change orders were managed efficiently, communication was very concise (extremely important for out of state buyers) and the closing was managed with professionalism and warmth. We felt respected and part of the entire process. After Closing, the follow ups, transfer of knowledge and general commitment to ensure we were well taken care of was an unexpected bonus and refreshing. Highly recommend this team as they went above and beyond our expectations. Thank you for building us a spectacular house - we LOVE it!

5.0
Verified Homeowner
Windsor, on May 28, 2021

I found they make the whole process easy and transparent. Great communication throughout and quality craftsmanship.

4.6
Verified Homeowner
Windsor, on Mar 25, 2022

Tech shows up to do the work and ask me for paint or materials to do the job ... This is stuff I have one hand for personal use only !

1.9
Verified Homeowner
Windsor, CO, on Apr 12, 2022

Good morning, I think the process overall was done well. However, some of the items installed in the house and the sub standard touch up paint areas are a concern for us. Horizon [name removed] homes did communicate effectively through the process and this was helpful in planning and appreciated. [name removed] representatives have been helpful and professional through the process. Recently we were surprised by crews arriving at our house to install sod. This was not planned well, as our sprinkler box is not wired and does not work. Also, in speaking with the personnel installing the sod, they refused to install without the sprinklers on, even though I explained the issue to them. They proceeded to install grass on both neighbors lawn and neither had their sprinklers on. I do think that every home purchase should be made through project management, sharing the build with the buyers, letting them in on the project they are purchasing. I have more but will provide in depth to our 30 day warranty meeting. Thank you.

3.9
Verified Homeowner
Windsor, on Jan 16, 2021

Just working with their preferred lender which I have mentioned in previous surveys

4.3
Verified Homeowner
Windsor, CO, on Feb 03, 2022

Supply chain issues, but that's nobody's fault. Otherwise, everything was wonderful

5.0
Verified Homeowner
Windsor, on Mar 12, 2022

Have not used the warranty service yet. Customer service has been good.

5.0
Verified Homeowner
Windsor, on Dec 13, 2020

I disliked working with the warranty people. [name removed] work they did could have been done in two days, yet they delayed and stalled taking 10 months to complete the simple fixes. I disliked the cleanliness of my home when we moved in. [name removed] composite floors looked good but all they really did when they sealed the floors was seal in the dirt that they failed to pick-up, clean-up, and remove. I disliked the poor quality lights that were installed. One by one they quickly burnt out and eventually all of them have been replaced within the first year. I disliked the gas stove that was installed. Each time we use it, we have to open the patio door and windows so we don't inhale the unburnt gases. I disliked the poor quality cement work that was done. All of it has cracked outside of the expansion joints in many places. [name removed] integrity of your warranty people is sad and it is bad enough that I would not recommend anyone to purchase a home from Horizon View so that no one would have to endure the lies ands disappointments of that team ([name removed] and [name removed]).

2.1
Verified Homeowner
Windsor, CO, on Jan 28, 2022

[name removed] was fine.

4.7
Verified Homeowner
Windsor, on Feb 08, 2022

[name removed] quality of the finishes: painting, caulking, grouting, does not meet expectations. [name removed] people I've dealt with be it sales or warranty have been outstanding. We love our home-floorplan. We are very disappointed in the finish work.

5.0
Verified Homeowner
Windsor, on May 28, 2020

[name removed] buying process was straight forward.

3.8
Verified Homeowner
Windsor, CO, on Jan 18, 2022

We liked how friendly and helpful [name removed] and [name removed] were. When we had questions they were very helpful getting answers. [name removed] updates and communications were always appreciated. [name removed] even stopped by to ask how the move in was going, and if I needed anything. [name removed] great people and new friends

4.8
Verified Homeowner
Windsor, on Feb 01, 2022

When we moved in the dishwasher kept sliding backward on the bottom; the men came and fixed it but it's doing it again. I've placed a request to get it fixed. [name removed] drain spout by the 3rd bay garage was was not draining properly and we had ice coming down the driveway, men came to fix it and we noticed today that with the snow melting we have a sheet of ice coming down the 3rd bay walk that covers the entire 3rd bay entrance. I also have the cabinet that seems to be breaking away from the wall. We thought it just needed chalking but now after a few months we're seeing a space between the cabinet and the wall. With the cold/freezing weather the front window had ice on the inside of the window that I had to scrape off. These are the big things now that are not cosmetic. I had a list going to have the cosmetic concerns addressed at our 11 month time frame.

4.2
Verified Homeowner
Windsor, CO, on Dec 17, 2021

[name removed] quality of the home is above and beyond our expectations except for a cracked sidewalk at the entrance of our home. We were told it is "builder standards." However, it is not our standards. Other than that, everything went smoothly from signing the contract to closing.

5.0
Verified Homeowner
Windsor, on Dec 31, 2021

Despite having warranty reps come and go we still have received excellent service and everything has been taken care of quickly.

4.7
Verified Homeowner
Windsor, CO, on Nov 16, 2021

As soon as I closed I was past to the side. Yes they took care of some of my needs/ very little. But when I asked to have a few items fixed i was pushed to the side until the Warranty department took over which will take much longer to fix. Oh well

3.8
Verified Homeowner
Windsor, on Dec 06, 2021

[name removed] initial replies to our concerns have been prompt and someone has always followed up after that

5.0
Verified Homeowner
Windsor, CO, on Nov 05, 2021

[name removed] sales office folks were very helpful. Checked in with us and let us know the status of our home most weeks.

4.7
Verified Homeowner
Windsor, on Nov 22, 2021

This was the worst part of our new home. If it wasn’t for [name removed] we would still be waiting for warranty work to get done.

2.9
Verified Homeowner
Windsor, MN, on Oct 30, 2021

[name removed] and [name removed] were tremendous to work with. They kept us up to date on everything in basically real time and the house has been fantastic since we moved in. [name removed] and I were fairly intimidated by building a house and the entire team at Horizon View Homes made it easy and made us comfortable.

5.0
Verified Homeowner
Windsor, on Nov 11, 2021

Everyone on staff Has absolutely gone out of their way to explain everything and or correct any of the very minor issues that we had. [name removed], [name removed] and [name removed] are truly outstanding representatives of your company and are honest trustworthy and honor their commitments. I can’t say enough about the service after the sale as it really has never ended they have all become friends that we can rely on. They have made this process so comfortable and outstanding.

5.0
Verified Homeowner
Windsor, on Sep 14, 2021

Have had 2 open tickets for over 4 months Field rep [name removed], doesnt follow up on repairs. Phone number under the sink to mechanical contractors on weekends do go to a blocked number.

0.5
Verified Homeowner
Windsor, CO, on Oct 15, 2021

Great communication from sales/const

4.7
Verified Homeowner
Windsor, on Sep 12, 2021

We have had issues with getting our 30 day warranty needs met and we moved in in March. Our basement floor is also uneven and we were basically told it would be too difficult to even the floor out. Having said that, we do enjoy our home and the layout.

3.0
Verified Homeowner
Windsor, CO, on Sep 21, 2021

[name removed] communication from the Sales team ([name removed] and [name removed]) to us was phenomenal. We were impressed with the weekly phone call/email updates provided every Wednesday as well as the periodic on-site meetings with the project management/construction team. [name removed] and [name removed] displayed the utmost honesty and integrity when answering any questions or addressing any concerns we had throughout the entire process, including providing us a heads up prior to the orientation that there were some items that still needed to be fixed/corrected. They also made it a priority to address a handful of concerns we had once we moved in by quickly contacting the appropriate people to help fix the issues (leaky sprinklers, front door entry light issue, switching out chipped windows). They made a usually very stressful life process much less stressful! We also liked that the base price of our Newport model included several traditional "optional" items such as a finished basement and air conditioning. This was one less thing we had to worry about once we moved in! One opportunity for improvement we would like to offer is that when we visited the home on a weekly basis to see the progress of construction (we were local), there was always a decent amount of trash (bottles, beer cans, wrappers, etc.) laying around. While we realize we did not own the home at this time, we worried about the aforementioned trash attracting bugs that could decide to take up permanent residence in the home. It should be communicated to all contractors/sub-contractors to please clean up their trash before to leaving the site everyday.

4.8
Verified Homeowner
Windsor, on Aug 31, 2021

Our first warranty representitive ([name removed]) seemed very unorganized and did not keep us informed as to the status of our warranty tickets. We had submitted several tickets and after two months we had not received any communications on the handful of issues with our home. However we were very impressed with [name removed] and [name removed] when our AC unit did not turn on in the late spring. They had the issue resolved within a few hours. [name removed] has also been a joy to work with and is a great representation of excellent customer care. Our new warranty representative [name removed] has been a welcome change and communicate much better and has taken care of our warranty issues in a timely fashion.

3.2
Verified Homeowner
Windsor, CO, on Sep 05, 2021

[name removed] level of follow up and how they made us feel a big part of the process, not just onlookers.

5.0
Verified Homeowner
Windsor, on Jul 06, 2021

Takes to long for a representative to call back and I have had several occasions were I have set up an appointment and no one shows.

3.4
Verified Homeowner
Windsor, CO, on Sep 01, 2021

[name removed] communication from everyone involved is excellent!

5.0
Verified Homeowner
Windsor, on Mar 18, 2021

Pre move in walkthrough was great! [name removed] 30 day walk through was great too. I have since submitted additional claims and a nice man came to the house to walk through it with me. He told me he would schedule the subcontractors to address issues on a certain date and some people did not show nor have I gotten any follow up from Horizon View

3.2
Verified Homeowner
Windsor, CO, on Aug 29, 2021

[name removed] house is wonderful. [name removed] and [name removed] were super friendly and helpful. [name removed] did a great job. Our final walk through was thorough and we were so grateful for [name removed]'s insight. [name removed] only reason I didn't give 10/10 was although communication was great, we were initially told we would have weekly check-ins. This didn't always happen. Sometimes if there wasn't a call, we would get an email update and that was helpful too. My recommendation would be to not promise a weekly check-in unless you can follow through. I understand that there wasn't always something to update and if we had questions, we always had quick responses.

4.7
Verified Homeowner
Windsor, on Feb 24, 2021

[name removed] a lot of experience with this but the limited needs have been met.

4.3
Verified Homeowner
Windsor, CO, on Aug 25, 2021

Overall very happy with Horizon and the whole team. I wish there was more communication and coordination to get a back fence but understand the issue.

4.9
Verified Homeowner
Windsor, on Jan 30, 2021

I have had great experiences with the warranty department you let them know what you need and right away someone ([name removed]) will call to schedule the work and it’s a done deal

5.0
Verified Homeowner
Windsor, CO, on Jul 23, 2021

No dislikes

5.0
Verified Homeowner
Windsor, on Jan 26, 2021

Easy to contact and quick to get results.

5.0
Verified Homeowner
Windsor, CO, on Jul 18, 2021

[name removed] and [name removed] were amazing to work with, we think very highly of them. Both are professional and do a great job.

4.7
Verified Homeowner
Windsor, on Jan 11, 2021

It’s been an easy process follow - team is friendly.

4.9
Verified Homeowner
Windsor, CO, on Jul 14, 2021

[name removed] entire process was Outstanding and straightforward and honest. [name removed] and [name removed] were absolutely great to work with and provided quick answers to all our questions. Additionally, the weekly update process with the contractor was outstanding and enabled my wife and I to see all the progress being made on the lot and house. [name removed], [name removed] and [name removed] came around often and still do asking if we need anything. [name removed] customer service at Horizion View Homes is the best we’ve ever experienced in the home buying process and we have purchased a total of five homes. [name removed], [name removed] and [name removed] were simply outstanding and provided the highest quality of service ever causing my wife to comment that they really made us feel like family. On a scale of 1 to 10, Horizion View homes and [name removed], [name removed] and [name removed] are a definite 15. Thanks for an outstanding experience.

5.0
Verified Homeowner
Windsor, on Dec 20, 2020

NA

5.0
Verified Homeowner
Windsor, CO, on Jun 22, 2021

I enjoyed the fact that we walked through the home a couple of times throughout the purchasing process without a hassle. [name removed] informative walk through prior to closing is thoughtful and welcoming. Horizon View Homes as a team of individuals who are not salesman but essentially home aids. Because they are there to help aid you along in your home. We have an odd schedule so we weren't able to address a couple minor things at our 30 day walk through but not to fret because the team is reachable. I would absolutely recommend Horizon View Homes to family and friends.... in fact I have.

4.7
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Windsor, CO, on May 05, 2022

Great communication through building process, lots of follow up after purchase, very responsive to all my questions and concerns. Great team to work with!

5.0
Verified Homeowner
Windsor, CO, on Apr 28, 2022

[name removed] overall experience was excellent. Change orders were managed efficiently, communication was very concise (extremely important for out of state buyers) and the closing was managed with professionalism and warmth. We felt respected and part of the entire process. After Closing, the follow ups, transfer of knowledge and general commitment to ensure we were well taken care of was an unexpected bonus and refreshing. Highly recommend this team as they went above and beyond our expectations. Thank you for building us a spectacular house - we LOVE it!

5.0
Verified Homeowner
Windsor, CO, on Apr 12, 2022

Good morning, I think the process overall was done well. However, some of the items installed in the house and the sub standard touch up paint areas are a concern for us. Horizon [name removed] homes did communicate effectively through the process and this was helpful in planning and appreciated. [name removed] representatives have been helpful and professional through the process. Recently we were surprised by crews arriving at our house to install sod. This was not planned well, as our sprinkler box is not wired and does not work. Also, in speaking with the personnel installing the sod, they refused to install without the sprinklers on, even though I explained the issue to them. They proceeded to install grass on both neighbors lawn and neither had their sprinklers on. I do think that every home purchase should be made through project management, sharing the build with the buyers, letting them in on the project they are purchasing. I have more but will provide in depth to our 30 day warranty meeting. Thank you.

3.9
Verified Homeowner
Windsor, CO, on Feb 03, 2022

Supply chain issues, but that's nobody's fault. Otherwise, everything was wonderful

5.0
Verified Homeowner
Windsor, CO, on Jan 28, 2022

[name removed] was fine.

4.7
Verified Homeowner
Windsor, CO, on Jan 18, 2022

We liked how friendly and helpful [name removed] and [name removed] were. When we had questions they were very helpful getting answers. [name removed] updates and communications were always appreciated. [name removed] even stopped by to ask how the move in was going, and if I needed anything. [name removed] great people and new friends

4.8
Verified Homeowner
Windsor, CO, on Dec 17, 2021

[name removed] quality of the home is above and beyond our expectations except for a cracked sidewalk at the entrance of our home. We were told it is "builder standards." However, it is not our standards. Other than that, everything went smoothly from signing the contract to closing.

5.0
Verified Homeowner
Windsor, CO, on Nov 16, 2021

As soon as I closed I was past to the side. Yes they took care of some of my needs/ very little. But when I asked to have a few items fixed i was pushed to the side until the Warranty department took over which will take much longer to fix. Oh well

3.8
Verified Homeowner
Windsor, CO, on Nov 05, 2021

[name removed] sales office folks were very helpful. Checked in with us and let us know the status of our home most weeks.

4.7
Verified Homeowner
Windsor, MN, on Oct 30, 2021

[name removed] and [name removed] were tremendous to work with. They kept us up to date on everything in basically real time and the house has been fantastic since we moved in. [name removed] and I were fairly intimidated by building a house and the entire team at Horizon View Homes made it easy and made us comfortable.

5.0
Verified Homeowner
Windsor, CO, on Oct 15, 2021

Great communication from sales/const

4.7
Verified Homeowner
Windsor, CO, on Sep 21, 2021

[name removed] communication from the Sales team ([name removed] and [name removed]) to us was phenomenal. We were impressed with the weekly phone call/email updates provided every Wednesday as well as the periodic on-site meetings with the project management/construction team. [name removed] and [name removed] displayed the utmost honesty and integrity when answering any questions or addressing any concerns we had throughout the entire process, including providing us a heads up prior to the orientation that there were some items that still needed to be fixed/corrected. They also made it a priority to address a handful of concerns we had once we moved in by quickly contacting the appropriate people to help fix the issues (leaky sprinklers, front door entry light issue, switching out chipped windows). They made a usually very stressful life process much less stressful! We also liked that the base price of our Newport model included several traditional "optional" items such as a finished basement and air conditioning. This was one less thing we had to worry about once we moved in! One opportunity for improvement we would like to offer is that when we visited the home on a weekly basis to see the progress of construction (we were local), there was always a decent amount of trash (bottles, beer cans, wrappers, etc.) laying around. While we realize we did not own the home at this time, we worried about the aforementioned trash attracting bugs that could decide to take up permanent residence in the home. It should be communicated to all contractors/sub-contractors to please clean up their trash before to leaving the site everyday.

4.8
Verified Homeowner
Windsor, CO, on Sep 05, 2021

[name removed] level of follow up and how they made us feel a big part of the process, not just onlookers.

5.0
Verified Homeowner
Windsor, CO, on Sep 01, 2021

[name removed] communication from everyone involved is excellent!

5.0
Verified Homeowner
Windsor, CO, on Aug 29, 2021

[name removed] house is wonderful. [name removed] and [name removed] were super friendly and helpful. [name removed] did a great job. Our final walk through was thorough and we were so grateful for [name removed]'s insight. [name removed] only reason I didn't give 10/10 was although communication was great, we were initially told we would have weekly check-ins. This didn't always happen. Sometimes if there wasn't a call, we would get an email update and that was helpful too. My recommendation would be to not promise a weekly check-in unless you can follow through. I understand that there wasn't always something to update and if we had questions, we always had quick responses.

4.7
Verified Homeowner
Windsor, CO, on Aug 25, 2021

Overall very happy with Horizon and the whole team. I wish there was more communication and coordination to get a back fence but understand the issue.

4.9
Verified Homeowner
Windsor, CO, on Jul 23, 2021

No dislikes

5.0
Verified Homeowner
Windsor, CO, on Jul 18, 2021

[name removed] and [name removed] were amazing to work with, we think very highly of them. Both are professional and do a great job.

4.7
Verified Homeowner
Windsor, CO, on Jul 14, 2021

[name removed] entire process was Outstanding and straightforward and honest. [name removed] and [name removed] were absolutely great to work with and provided quick answers to all our questions. Additionally, the weekly update process with the contractor was outstanding and enabled my wife and I to see all the progress being made on the lot and house. [name removed], [name removed] and [name removed] came around often and still do asking if we need anything. [name removed] customer service at Horizion View Homes is the best we’ve ever experienced in the home buying process and we have purchased a total of five homes. [name removed], [name removed] and [name removed] were simply outstanding and provided the highest quality of service ever causing my wife to comment that they really made us feel like family. On a scale of 1 to 10, Horizion View homes and [name removed], [name removed] and [name removed] are a definite 15. Thanks for an outstanding experience.

5.0
Verified Homeowner
Windsor, CO, on Jun 22, 2021

I enjoyed the fact that we walked through the home a couple of times throughout the purchasing process without a hassle. [name removed] informative walk through prior to closing is thoughtful and welcoming. Horizon View Homes as a team of individuals who are not salesman but essentially home aids. Because they are there to help aid you along in your home. We have an odd schedule so we weren't able to address a couple minor things at our 30 day walk through but not to fret because the team is reachable. I would absolutely recommend Horizon View Homes to family and friends.... in fact I have.

4.7
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Windsor, on May 30, 2022

Warranty service has been great but what I don't like is that I've had to use it so often in the short time I've been in the home; 6 months now.

4.9
Verified Homeowner
Windsor, on Apr 28, 2022

[name removed] crack in the sidewalk entering the front door is a concern for us. It does meet builder standards; however, it does not meet ours. It is the first thing one sees as they enter the front door of our lovely home.

4.7
Verified Homeowner
Windsor, on Mar 25, 2022

Tech shows up to do the work and ask me for paint or materials to do the job ... This is stuff I have one hand for personal use only !

1.9
Verified Homeowner
Windsor, on Mar 12, 2022

Have not used the warranty service yet. Customer service has been good.

5.0
Verified Homeowner
Windsor, on Feb 08, 2022

[name removed] quality of the finishes: painting, caulking, grouting, does not meet expectations. [name removed] people I've dealt with be it sales or warranty have been outstanding. We love our home-floorplan. We are very disappointed in the finish work.

5.0
Verified Homeowner
Windsor, on Feb 01, 2022

When we moved in the dishwasher kept sliding backward on the bottom; the men came and fixed it but it's doing it again. I've placed a request to get it fixed. [name removed] drain spout by the 3rd bay garage was was not draining properly and we had ice coming down the driveway, men came to fix it and we noticed today that with the snow melting we have a sheet of ice coming down the 3rd bay walk that covers the entire 3rd bay entrance. I also have the cabinet that seems to be breaking away from the wall. We thought it just needed chalking but now after a few months we're seeing a space between the cabinet and the wall. With the cold/freezing weather the front window had ice on the inside of the window that I had to scrape off. These are the big things now that are not cosmetic. I had a list going to have the cosmetic concerns addressed at our 11 month time frame.

4.2
Verified Homeowner
Windsor, on Dec 31, 2021

Despite having warranty reps come and go we still have received excellent service and everything has been taken care of quickly.

4.7
Verified Homeowner
Windsor, on Dec 06, 2021

[name removed] initial replies to our concerns have been prompt and someone has always followed up after that

5.0
Verified Homeowner
Windsor, on Nov 22, 2021

This was the worst part of our new home. If it wasn’t for [name removed] we would still be waiting for warranty work to get done.

2.9
Verified Homeowner
Windsor, on Nov 11, 2021

Everyone on staff Has absolutely gone out of their way to explain everything and or correct any of the very minor issues that we had. [name removed], [name removed] and [name removed] are truly outstanding representatives of your company and are honest trustworthy and honor their commitments. I can’t say enough about the service after the sale as it really has never ended they have all become friends that we can rely on. They have made this process so comfortable and outstanding.

5.0
Verified Homeowner
Windsor, on Sep 14, 2021

Have had 2 open tickets for over 4 months Field rep [name removed], doesnt follow up on repairs. Phone number under the sink to mechanical contractors on weekends do go to a blocked number.

0.5
Verified Homeowner
Windsor, on Sep 12, 2021

We have had issues with getting our 30 day warranty needs met and we moved in in March. Our basement floor is also uneven and we were basically told it would be too difficult to even the floor out. Having said that, we do enjoy our home and the layout.

3.0
Verified Homeowner
Windsor, on Aug 31, 2021

Our first warranty representitive ([name removed]) seemed very unorganized and did not keep us informed as to the status of our warranty tickets. We had submitted several tickets and after two months we had not received any communications on the handful of issues with our home. However we were very impressed with [name removed] and [name removed] when our AC unit did not turn on in the late spring. They had the issue resolved within a few hours. [name removed] has also been a joy to work with and is a great representation of excellent customer care. Our new warranty representative [name removed] has been a welcome change and communicate much better and has taken care of our warranty issues in a timely fashion.

3.2
Verified Homeowner
Windsor, on Jul 06, 2021

Takes to long for a representative to call back and I have had several occasions were I have set up an appointment and no one shows.

3.4
Verified Homeowner
Windsor, on Mar 18, 2021

Pre move in walkthrough was great! [name removed] 30 day walk through was great too. I have since submitted additional claims and a nice man came to the house to walk through it with me. He told me he would schedule the subcontractors to address issues on a certain date and some people did not show nor have I gotten any follow up from Horizon View

3.2
Verified Homeowner
Windsor, on Feb 24, 2021

[name removed] a lot of experience with this but the limited needs have been met.

4.3
Verified Homeowner
Windsor, on Jan 30, 2021

I have had great experiences with the warranty department you let them know what you need and right away someone ([name removed]) will call to schedule the work and it’s a done deal

5.0
Verified Homeowner
Windsor, on Jan 26, 2021

Easy to contact and quick to get results.

5.0
Verified Homeowner
Windsor, on Jan 11, 2021

It’s been an easy process follow - team is friendly.

4.9
Verified Homeowner
Windsor, on Dec 20, 2020

NA

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Windsor, on Oct 22, 2021

[name removed] front end of my experience was fantastic. [name removed] sales team couldn't have been better. [name removed] and [name removed] were amazing. After move in, it has been extremely disappointing. [name removed] warranty process has been a nightmare. [name removed] irony behind all of this is, I bought a Horizon View home to avoid the problems associated with our Journey home, and we have had more problems with our Horizon View home. Still items from our punch list open and we are close to our 1 year. On top of that, our warranty has been passed from person to person, and we have items that their "boss" won't pay for. I believe we are currently on person 4-5 handling our warranty items. Excellent customer service to have a guy in an office who has never seen a single issue at my home making decisions. Sounds more like he decided he doesn't want to pay for something rather then what's the right decision.

3.0
Verified Homeowner
Windsor, on Jun 26, 2021

Excellent quality home, responsive to the warranty requests (which were very few). Also, they are interested in our satisfaction.

4.7
Verified Homeowner
Windsor, on May 28, 2021

I found they make the whole process easy and transparent. Great communication throughout and quality craftsmanship.

4.6
Verified Homeowner
Windsor, on Jan 16, 2021

Just working with their preferred lender which I have mentioned in previous surveys

4.3
Verified Homeowner
Windsor, on Dec 13, 2020

I disliked working with the warranty people. [name removed] work they did could have been done in two days, yet they delayed and stalled taking 10 months to complete the simple fixes. I disliked the cleanliness of my home when we moved in. [name removed] composite floors looked good but all they really did when they sealed the floors was seal in the dirt that they failed to pick-up, clean-up, and remove. I disliked the poor quality lights that were installed. One by one they quickly burnt out and eventually all of them have been replaced within the first year. I disliked the gas stove that was installed. Each time we use it, we have to open the patio door and windows so we don't inhale the unburnt gases. I disliked the poor quality cement work that was done. All of it has cracked outside of the expansion joints in many places. [name removed] integrity of your warranty people is sad and it is bad enough that I would not recommend anyone to purchase a home from Horizon View so that no one would have to endure the lies ands disappointments of that team ([name removed] and [name removed]).

2.1
Verified Homeowner
Windsor, on May 28, 2020

[name removed] buying process was straight forward.

3.8
Verified Homeowner