Top Homebuilder Ratings & Reviews

Horizon View Homes

The Ridge At Harmony Road

89 Homeowner Reviews Completed Mar 2020 - Sep 2021

Overall Satisfaction

4.4
Customers' overall satisfaction
4.5
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.7

Home Personalization Experience

4.7

Lender Experience

4.7

Construction Experience

4.7

Customer Care Experience

4.8

Home Readiness

4.7

Installation & Workmanship

4.5

Community Profile

For Over 25 Years, View Homes has been crafting quality homes in Texas, New Mexico and Colorado.

We have been recognized by many organizations for our quality homes, customer experience and dedication to our community. While we are pleased with recognition, we are most proud of the solid foundation and values our company is based on. Our goals go beyond numbers and metrics. We are dedicated to providing the best customer journey and home building experience through compassion, commitment to excellence, honesty and collaboration.

We are committed to building you a place to call home, a place to create memories with family and friends, which will forever be the best view.

View Homes – Building Life’s Greatest View

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Windsor, on Jun 26, 2021

Excellent quality home, responsive to the warranty requests (which were very few). Also, they are interested in our satisfaction.

4.7
Verified Homeowner
Windsor, CO, on Sep 05, 2021

[name removed] level of follow up and how they made us feel a big part of the process, not just onlookers.

5.0
Verified Homeowner
Windsor, on Sep 14, 2021

Have had 2 open tickets for over 4 months Field rep [name removed], doesnt follow up on repairs. Phone number under the sink to mechanical contractors on weekends do go to a blocked number.

0.5
Verified Homeowner
Windsor, on May 28, 2021

I found they make the whole process easy and transparent. Great communication throughout and quality craftsmanship.

4.6
Verified Homeowner
Windsor, CO, on Sep 01, 2021

[name removed] communication from everyone involved is excellent!

5.0
Verified Homeowner
Windsor, on Sep 12, 2021

We have had issues with getting our 30 day warranty needs met and we moved in in March. Our basement floor is also uneven and we were basically told it would be too difficult to even the floor out. Having said that, we do enjoy our home and the layout.

3.0
Verified Homeowner
Windsor, on Jan 16, 2021

Just working with their preferred lender which I have mentioned in previous surveys

4.3
Verified Homeowner
Windsor, CO, on Aug 29, 2021

[name removed] house is wonderful. [name removed] and [name removed] were super friendly and helpful. [name removed] did a great job. Our final walk through was thorough and we were so grateful for [name removed]'s insight. [name removed] only reason I didn't give 10/10 was although communication was great, we were initially told we would have weekly check-ins. This didn't always happen. Sometimes if there wasn't a call, we would get an email update and that was helpful too. My recommendation would be to not promise a weekly check-in unless you can follow through. I understand that there wasn't always something to update and if we had questions, we always had quick responses.

4.7
Verified Homeowner
Windsor, on Aug 31, 2021

Our first warranty representitive ([name removed]) seemed very unorganized and did not keep us informed as to the status of our warranty tickets. We had submitted several tickets and after two months we had not received any communications on the handful of issues with our home. However we were very impressed with [name removed] and [name removed] when our AC unit did not turn on in the late spring. They had the issue resolved within a few hours. [name removed] has also been a joy to work with and is a great representation of excellent customer care. Our new warranty representative [name removed] has been a welcome change and communicate much better and has taken care of our warranty issues in a timely fashion.

3.2
Verified Homeowner
Windsor, on Dec 13, 2020

I disliked working with the warranty people. [name removed] work they did could have been done in two days, yet they delayed and stalled taking 10 months to complete the simple fixes. I disliked the cleanliness of my home when we moved in. [name removed] composite floors looked good but all they really did when they sealed the floors was seal in the dirt that they failed to pick-up, clean-up, and remove. I disliked the poor quality lights that were installed. One by one they quickly burnt out and eventually all of them have been replaced within the first year. I disliked the gas stove that was installed. Each time we use it, we have to open the patio door and windows so we don't inhale the unburnt gases. I disliked the poor quality cement work that was done. All of it has cracked outside of the expansion joints in many places. [name removed] integrity of your warranty people is sad and it is bad enough that I would not recommend anyone to purchase a home from Horizon View so that no one would have to endure the lies ands disappointments of that team ([name removed] and [name removed]).

2.1
Verified Homeowner
Windsor, on Jul 06, 2021

Takes to long for a representative to call back and I have had several occasions were I have set up an appointment and no one shows.

3.4
Verified Homeowner
Windsor, CO, on Aug 25, 2021

Overall very happy with Horizon and the whole team. I wish there was more communication and coordination to get a back fence but understand the issue.

4.9
Verified Homeowner
Windsor, on May 28, 2020

[name removed] buying process was straight forward.

3.8
Verified Homeowner
Windsor, on Mar 18, 2021

Pre move in walkthrough was great! [name removed] 30 day walk through was great too. I have since submitted additional claims and a nice man came to the house to walk through it with me. He told me he would schedule the subcontractors to address issues on a certain date and some people did not show nor have I gotten any follow up from Horizon View

3.2
Verified Homeowner
Windsor, CO, on Jul 23, 2021

No dislikes

5.0
Verified Homeowner
Windsor, on Feb 24, 2021

[name removed] a lot of experience with this but the limited needs have been met.

4.3
Verified Homeowner
Windsor, CO, on Jul 18, 2021

[name removed] and [name removed] were amazing to work with, we think very highly of them. Both are professional and do a great job.

4.7
Verified Homeowner
Windsor, on Jan 30, 2021

I have had great experiences with the warranty department you let them know what you need and right away someone ([name removed]) will call to schedule the work and it’s a done deal

5.0
Verified Homeowner
Windsor, CO, on Jul 14, 2021

[name removed] entire process was Outstanding and straightforward and honest. [name removed] and [name removed] were absolutely great to work with and provided quick answers to all our questions. Additionally, the weekly update process with the contractor was outstanding and enabled my wife and I to see all the progress being made on the lot and house. [name removed], [name removed] and [name removed] came around often and still do asking if we need anything. [name removed] customer service at Horizion View Homes is the best we’ve ever experienced in the home buying process and we have purchased a total of five homes. [name removed], [name removed] and [name removed] were simply outstanding and provided the highest quality of service ever causing my wife to comment that they really made us feel like family. On a scale of 1 to 10, Horizion View homes and [name removed], [name removed] and [name removed] are a definite 15. Thanks for an outstanding experience.

5.0
Verified Homeowner
Windsor, on Jan 26, 2021

Easy to contact and quick to get results.

5.0
Verified Homeowner
Windsor, CO, on Jun 22, 2021

I enjoyed the fact that we walked through the home a couple of times throughout the purchasing process without a hassle. [name removed] informative walk through prior to closing is thoughtful and welcoming. Horizon View Homes as a team of individuals who are not salesman but essentially home aids. Because they are there to help aid you along in your home. We have an odd schedule so we weren't able to address a couple minor things at our 30 day walk through but not to fret because the team is reachable. I would absolutely recommend Horizon View Homes to family and friends.... in fact I have.

4.7
Verified Homeowner
Windsor, on Jan 11, 2021

It’s been an easy process follow - team is friendly.

4.9
Verified Homeowner
Windsor, CO, on Jun 11, 2021

Everyone has been so helpful and nice, I loved the weekly updates on my build, it’s been a great experience!

5.0
Verified Homeowner
Windsor, on Dec 20, 2020

NA

5.0
Verified Homeowner
Windsor, CO, on Apr 29, 2021

It was very easy and smooth! [name removed] sales office was so helpful and was great about answering our questions in a timely manner. Felt like they really cared about the customer experience. Thank you [name removed] and [name removed]! Really felt like we got a great value with Horizon View Homes. So many little upgrades that were included as standard features! Very nice quality hardware and finishes throughout, that would cost thousands more with other builders. [name removed] actual construction process what great as well! [name removed] weekly updates were most appreciated and all our questions and concerns were address. Loved the orientation process as well! Such good information. I would highly recommend Horizon View Homes to anyone considering building a new home [name removed]. They made my wife and I feel at ease and appreciated throughout the entire process. Thank you Horizon View for a wonderful home building experience!

4.5
Verified Homeowner
Windsor, on Oct 30, 2020

Most of our problems have been addressed but the main answer we’ve received is, “yes that’s like that. It’s a new home and that’s owner responsibility.” A lot of the items we are noticing is laziness on the contractors part along with pour quality materials.

2.5
Verified Homeowner
Windsor, CO, on Mar 27, 2021

Deadline communication could've been streamlined better. Also additions to the property could've been communicated better. Ensuring all employees are accessible for questions daily instead of weekly.

4.3
Verified Homeowner
Windsor, on Aug 12, 2020

We submitted two items to warranty. They came quickly to fix our siding. Our sprinklers were also an issue but we decided to take care of them ourselves because the grass would have been in big trouble had we waited on their timeline.

4.7
Verified Homeowner
Windsor, CO, on Mar 16, 2021

[name removed] and her team were great calling every week keeping me up to date on the home progress

4.7
Verified Homeowner
Windsor, on Jul 17, 2020

Warranty was great before COVID and before we hit a HUGE issue with water/dirt/grading issues. Since then I feel like communication has been all over the place with the involvement of several levels of management. Neighbors talk and discover that the same thing is told to all. Some issues are addressed timely and to expectations and some are not. I appreciate what has been done but I am really saddened to see how long it has taken for us to get this water/landscaping/grading/dirt/sinking issue resolved.

3.2
Verified Homeowner
Windsor, CO, on Feb 18, 2021

Excellent experience throughout the entire home buying process, especially as a first time home owner. Professional customer service and immediate responses for every question or concern.

5.0
Verified Homeowner
Windsor, on Jul 15, 2020

I have disliked everything about dealing with [name removed] and [name removed]. They are dishonest at best and continue to say that one says one thing while the other one says another thing and they continue the stalling game hoping to frustrate the clients, rather then stepping up and doing a simple job right the first time and gaining satisfied clients. You seem to simply take pride in disappointing your clients and this will never get you ahead in the home selling business.

1.0
Verified Homeowner
Windsor, CO, on Jan 15, 2021

Aside from my own internal anxiety, everything went as expected.

4.9
Verified Homeowner
Windsor, on May 19, 2020

honesty and quick response

4.5
Verified Homeowner
Windsor, CO, on Jan 08, 2021

Every step of the way the team at Horizon View made everything easy and streamlined. They set their own bar high and then exceeded expectations with quality and timing.

5.0
Verified Homeowner
Windsor, on Mar 20, 2020

That now that I bought the home they haven’t shrugged me off they still answer questions if I have any.

5.0
Verified Homeowner
Windsor, CO, on Jan 06, 2021

general like

4.7
Verified Homeowner
Windsor, CO, on Jan 06, 2021

We had a great experience. [name removed] and [name removed] were both extremely helpful through the process. We visited several Horizon View communities, and every single office had great people!

4.8
Verified Homeowner
Windsor, CO, on Dec 11, 2020

We were able to put a contract on the home with a contingency....and they offered an extension as well. Thankfully we did not need the extension, but had Richmond homes offered an extension we would never have looked at the Horizon View home we ultimately purchased. [name removed] excellent sales staff stayed in contact, and let us know everything about the house in great detail. [name removed], the orientation Inspector and the construction supervisor found issues before we ever did, and corrected them quickly. We are so very happy in our home!

5.0
Verified Homeowner
Windsor, CO, on Nov 21, 2020

people that we worked with for our walkthroughs were great. Gave good advice and pointed stuff out we didn't even see

4.7
Verified Homeowner
Windsor, CO, on Oct 23, 2020

[name removed] personnel that we worked with were personable, professional, and responsive. Really enjoyed [name removed], [name removed], and [name removed]. Never felt that I was going to get surprised negatively throughout the process

4.8
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Windsor, CO, on Sep 05, 2021

[name removed] level of follow up and how they made us feel a big part of the process, not just onlookers.

5.0
Verified Homeowner
Windsor, CO, on Sep 01, 2021

[name removed] communication from everyone involved is excellent!

5.0
Verified Homeowner
Windsor, CO, on Aug 29, 2021

[name removed] house is wonderful. [name removed] and [name removed] were super friendly and helpful. [name removed] did a great job. Our final walk through was thorough and we were so grateful for [name removed]'s insight. [name removed] only reason I didn't give 10/10 was although communication was great, we were initially told we would have weekly check-ins. This didn't always happen. Sometimes if there wasn't a call, we would get an email update and that was helpful too. My recommendation would be to not promise a weekly check-in unless you can follow through. I understand that there wasn't always something to update and if we had questions, we always had quick responses.

4.7
Verified Homeowner
Windsor, CO, on Aug 25, 2021

Overall very happy with Horizon and the whole team. I wish there was more communication and coordination to get a back fence but understand the issue.

4.9
Verified Homeowner
Windsor, CO, on Jul 23, 2021

No dislikes

5.0
Verified Homeowner
Windsor, CO, on Jul 18, 2021

[name removed] and [name removed] were amazing to work with, we think very highly of them. Both are professional and do a great job.

4.7
Verified Homeowner
Windsor, CO, on Jul 14, 2021

[name removed] entire process was Outstanding and straightforward and honest. [name removed] and [name removed] were absolutely great to work with and provided quick answers to all our questions. Additionally, the weekly update process with the contractor was outstanding and enabled my wife and I to see all the progress being made on the lot and house. [name removed], [name removed] and [name removed] came around often and still do asking if we need anything. [name removed] customer service at Horizion View Homes is the best we’ve ever experienced in the home buying process and we have purchased a total of five homes. [name removed], [name removed] and [name removed] were simply outstanding and provided the highest quality of service ever causing my wife to comment that they really made us feel like family. On a scale of 1 to 10, Horizion View homes and [name removed], [name removed] and [name removed] are a definite 15. Thanks for an outstanding experience.

5.0
Verified Homeowner
Windsor, CO, on Jun 22, 2021

I enjoyed the fact that we walked through the home a couple of times throughout the purchasing process without a hassle. [name removed] informative walk through prior to closing is thoughtful and welcoming. Horizon View Homes as a team of individuals who are not salesman but essentially home aids. Because they are there to help aid you along in your home. We have an odd schedule so we weren't able to address a couple minor things at our 30 day walk through but not to fret because the team is reachable. I would absolutely recommend Horizon View Homes to family and friends.... in fact I have.

4.7
Verified Homeowner
Windsor, CO, on Jun 11, 2021

Everyone has been so helpful and nice, I loved the weekly updates on my build, it’s been a great experience!

5.0
Verified Homeowner
Windsor, CO, on Apr 29, 2021

It was very easy and smooth! [name removed] sales office was so helpful and was great about answering our questions in a timely manner. Felt like they really cared about the customer experience. Thank you [name removed] and [name removed]! Really felt like we got a great value with Horizon View Homes. So many little upgrades that were included as standard features! Very nice quality hardware and finishes throughout, that would cost thousands more with other builders. [name removed] actual construction process what great as well! [name removed] weekly updates were most appreciated and all our questions and concerns were address. Loved the orientation process as well! Such good information. I would highly recommend Horizon View Homes to anyone considering building a new home [name removed]. They made my wife and I feel at ease and appreciated throughout the entire process. Thank you Horizon View for a wonderful home building experience!

4.5
Verified Homeowner
Windsor, CO, on Mar 27, 2021

Deadline communication could've been streamlined better. Also additions to the property could've been communicated better. Ensuring all employees are accessible for questions daily instead of weekly.

4.3
Verified Homeowner
Windsor, CO, on Mar 16, 2021

[name removed] and her team were great calling every week keeping me up to date on the home progress

4.7
Verified Homeowner
Windsor, CO, on Feb 18, 2021

Excellent experience throughout the entire home buying process, especially as a first time home owner. Professional customer service and immediate responses for every question or concern.

5.0
Verified Homeowner
Windsor, CO, on Jan 15, 2021

Aside from my own internal anxiety, everything went as expected.

4.9
Verified Homeowner
Windsor, CO, on Jan 08, 2021

Every step of the way the team at Horizon View made everything easy and streamlined. They set their own bar high and then exceeded expectations with quality and timing.

5.0
Verified Homeowner
Windsor, CO, on Jan 06, 2021

general like

4.7
Verified Homeowner
Windsor, CO, on Jan 06, 2021

We had a great experience. [name removed] and [name removed] were both extremely helpful through the process. We visited several Horizon View communities, and every single office had great people!

4.8
Verified Homeowner
Windsor, CO, on Dec 11, 2020

We were able to put a contract on the home with a contingency....and they offered an extension as well. Thankfully we did not need the extension, but had Richmond homes offered an extension we would never have looked at the Horizon View home we ultimately purchased. [name removed] excellent sales staff stayed in contact, and let us know everything about the house in great detail. [name removed], the orientation Inspector and the construction supervisor found issues before we ever did, and corrected them quickly. We are so very happy in our home!

5.0
Verified Homeowner
Windsor, CO, on Nov 21, 2020

people that we worked with for our walkthroughs were great. Gave good advice and pointed stuff out we didn't even see

4.7
Verified Homeowner
Windsor, CO, on Oct 23, 2020

[name removed] personnel that we worked with were personable, professional, and responsive. Really enjoyed [name removed], [name removed], and [name removed]. Never felt that I was going to get surprised negatively throughout the process

4.8
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Windsor, on Sep 14, 2021

Have had 2 open tickets for over 4 months Field rep [name removed], doesnt follow up on repairs. Phone number under the sink to mechanical contractors on weekends do go to a blocked number.

0.5
Verified Homeowner
Windsor, on Sep 12, 2021

We have had issues with getting our 30 day warranty needs met and we moved in in March. Our basement floor is also uneven and we were basically told it would be too difficult to even the floor out. Having said that, we do enjoy our home and the layout.

3.0
Verified Homeowner
Windsor, on Aug 31, 2021

Our first warranty representitive ([name removed]) seemed very unorganized and did not keep us informed as to the status of our warranty tickets. We had submitted several tickets and after two months we had not received any communications on the handful of issues with our home. However we were very impressed with [name removed] and [name removed] when our AC unit did not turn on in the late spring. They had the issue resolved within a few hours. [name removed] has also been a joy to work with and is a great representation of excellent customer care. Our new warranty representative [name removed] has been a welcome change and communicate much better and has taken care of our warranty issues in a timely fashion.

3.2
Verified Homeowner
Windsor, on Jul 06, 2021

Takes to long for a representative to call back and I have had several occasions were I have set up an appointment and no one shows.

3.4
Verified Homeowner
Windsor, on Mar 18, 2021

Pre move in walkthrough was great! [name removed] 30 day walk through was great too. I have since submitted additional claims and a nice man came to the house to walk through it with me. He told me he would schedule the subcontractors to address issues on a certain date and some people did not show nor have I gotten any follow up from Horizon View

3.2
Verified Homeowner
Windsor, on Feb 24, 2021

[name removed] a lot of experience with this but the limited needs have been met.

4.3
Verified Homeowner
Windsor, on Jan 30, 2021

I have had great experiences with the warranty department you let them know what you need and right away someone ([name removed]) will call to schedule the work and it’s a done deal

5.0
Verified Homeowner
Windsor, on Jan 26, 2021

Easy to contact and quick to get results.

5.0
Verified Homeowner
Windsor, on Jan 11, 2021

It’s been an easy process follow - team is friendly.

4.9
Verified Homeowner
Windsor, on Dec 20, 2020

NA

5.0
Verified Homeowner
Windsor, on Oct 30, 2020

Most of our problems have been addressed but the main answer we’ve received is, “yes that’s like that. It’s a new home and that’s owner responsibility.” A lot of the items we are noticing is laziness on the contractors part along with pour quality materials.

2.5
Verified Homeowner
Windsor, on Aug 12, 2020

We submitted two items to warranty. They came quickly to fix our siding. Our sprinklers were also an issue but we decided to take care of them ourselves because the grass would have been in big trouble had we waited on their timeline.

4.7
Verified Homeowner
Windsor, on Jul 17, 2020

Warranty was great before COVID and before we hit a HUGE issue with water/dirt/grading issues. Since then I feel like communication has been all over the place with the involvement of several levels of management. Neighbors talk and discover that the same thing is told to all. Some issues are addressed timely and to expectations and some are not. I appreciate what has been done but I am really saddened to see how long it has taken for us to get this water/landscaping/grading/dirt/sinking issue resolved.

3.2
Verified Homeowner
Windsor, on Jul 15, 2020

I have disliked everything about dealing with [name removed] and [name removed]. They are dishonest at best and continue to say that one says one thing while the other one says another thing and they continue the stalling game hoping to frustrate the clients, rather then stepping up and doing a simple job right the first time and gaining satisfied clients. You seem to simply take pride in disappointing your clients and this will never get you ahead in the home selling business.

1.0
Verified Homeowner
Windsor, on May 19, 2020

honesty and quick response

4.5
Verified Homeowner
Windsor, on Mar 20, 2020

That now that I bought the home they haven’t shrugged me off they still answer questions if I have any.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Windsor, on Jun 26, 2021

Excellent quality home, responsive to the warranty requests (which were very few). Also, they are interested in our satisfaction.

4.7
Verified Homeowner
Windsor, on May 28, 2021

I found they make the whole process easy and transparent. Great communication throughout and quality craftsmanship.

4.6
Verified Homeowner
Windsor, on Jan 16, 2021

Just working with their preferred lender which I have mentioned in previous surveys

4.3
Verified Homeowner
Windsor, on Dec 13, 2020

I disliked working with the warranty people. [name removed] work they did could have been done in two days, yet they delayed and stalled taking 10 months to complete the simple fixes. I disliked the cleanliness of my home when we moved in. [name removed] composite floors looked good but all they really did when they sealed the floors was seal in the dirt that they failed to pick-up, clean-up, and remove. I disliked the poor quality lights that were installed. One by one they quickly burnt out and eventually all of them have been replaced within the first year. I disliked the gas stove that was installed. Each time we use it, we have to open the patio door and windows so we don't inhale the unburnt gases. I disliked the poor quality cement work that was done. All of it has cracked outside of the expansion joints in many places. [name removed] integrity of your warranty people is sad and it is bad enough that I would not recommend anyone to purchase a home from Horizon View so that no one would have to endure the lies ands disappointments of that team ([name removed] and [name removed]).

2.1
Verified Homeowner
Windsor, on May 28, 2020

[name removed] buying process was straight forward.

3.8
Verified Homeowner