Overall Satisfaction
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We pride ourselves on crafting new homes inspired by innovation, that blend timeless beauty with I-can’t-believe-that’s-included standard features. We understand exactly how our buyers want to live, and we design accordingly. And we top it all off with best-in-class customer service aimed at exceeding even the highest of expectations. It’s not how every home builder does it — but we’re not like every other home builder.
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Severance, CO, on Aug 26, 2025
[name removed] and [name removed] were amazing. They both answered every question I had and took whatever amount of time it took to answer them.
Severance, on Sep 22, 2025
My backyard has a drainage problem that causes water to stand and not drain, which is causing moss to grow and kill my lawn. But it is being resolved, I think.
Severance, on Oct 30, 2025
Overall, I've disliked the number of issues I've had with the home since purchasing it. Despite bringing some pretty significant issues to the builder prior to closing, the issues started the moment I moved in, literally. In addition, the warranty manager recently told me "We've actually fired everyone who built your home," which does not make me, a customer, feel good about my purchase and implies that things were done in a shotty manner and thrown together. I will say that since my initial complaints about the warranty manager on the first survey, things have improved, which I am thankful for. She has been much easier to work with, as long as I stay on top of things on my end.
Severance, on May 16, 2025
[name removed] was absolutely amazing to work with! And [name removed] was very great on the field side of the work.
Severance, CO, on Aug 10, 2025
Everyone we worked with were so friendly and willing to work with us. It was an easy experience.
Severance, on Apr 09, 2025
The sales staff ([name removed]) was on top of everything, from the minute I stepped in to the sales office, thru the entire building process and especially during walk thru/closing process.
Severance, on Apr 21, 2025
overall experience has been excellent, only have one item that I spoke to them about on the landscaping settling that needs to be addressed. They have always stood behind getting any warranty work done.
Severance, on Oct 26, 2024
Everything has been handled as expected very pleased with service
Severance, CO, on Mar 23, 2025
Overall experience working with [name removed] was amazing, she went above and beyond to get us our dream home. [name removed] is the most passionate person and always willing to help. [name removed] our loan officer was amazing and always there when we needed her and still is. [name removed] is always on top of everything and always there when needed. We would highly recommend Horizon View Homes to everyone. Thank you [name removed], [name removed] and [name removed] for everything you have done for us!!
Severance, on Oct 09, 2024
Everyone I have talked to seems like they really want to help
Severance, CO, on Mar 18, 2025
Everything was so easy. [name removed] was extremely helpful and easy to get a hold of from the beginning. Mazzy made the loan process simple and took a lot of the stress off of us. And [name removed] made the walk through and blue take process so easy. So thank you to everyone involved my wife and I really appreciated all the help.
Severance, CO, on Feb 15, 2025
The people and [name removed] was an amazing help and easy to deal with
Severance, CO, on Jan 24, 2025
The process was relatively simple and straightforward. The people have all been very nice to work with.
Severance, CO, on Jan 03, 2025
1) Although the blue tape was removed prior to my final walk through, I have found multiple areas within the home that still have blue tape on them or had blue tape on them but did not actually get fixed. I am now being told that warranty will not cover these items despite being things that needed to be fixed prior to my final walk-through. Also, my final walk through with the [name removed] was very rushed because he only had a short period of time to complete the walk-through so I did not get to check behind all doors, etc where the issues remain. He also only wanted to focus on appliance use. 2) I had an inspection on the home prior to moving in. The inspector brought concerns regarding the HVAC system to Horizon Homes, however, was told that he was wrong. When I moved in, I could not get the heater to run more than 10 minutes without choking itself out, thus could not get the temperature to increase. I contacted [name removed] with the Warranty team, notified her. The HVAC contractor had to be called out 3 times within 2 days, and still was not resolved. It then took multiple calls to [name removed] to get the parts that were promised, which were not actually delivered until 1 month into me being in the home.
Severance, CO, on Dec 02, 2024
[name removed] and his team did everything so easy and also went above and beyond for me and my family
Severance, CO, on Nov 30, 2024
We liked the step by step information that was provided. Everyone we met was willing to take the time to answer all our questions. We also liked being able to stop by any time to see the home
Severance, CO, on Nov 25, 2024
Working with [name removed] and [name removed] made this process so fun and easy.
Severance, CO, on Nov 07, 2024
[name removed], the sales associate, was top notch. He kept in touch throughout the entire process. A month after closing, he's still check in with me, to make sure I have no issues. Quality of the house is excellent, the best I've seen in the six homes I've built. Only one warranty issue so far and it was taken care of quickly and correctly. Building the home, getting financing, closing, warranty...each step was very smooth.
Severance, CO, on Nov 03, 2024
Easy to work with, very customer oriented, and great staff
Severance, CO, on Aug 08, 2024
The process was handled well. People were friendly. I have no negative feelings on the overall process.
Severance, CO, on Aug 08, 2024
The salesperson was very helpful, [name removed] really helped me out to get through the process
Severance, CO, on Jul 30, 2024
Everything was so easy and seamless. [name removed] was always available for any questions we had and quickly provided the answers we needed. The house is exactly what we wanted, and we even made a few last minute requests that were taken care of without issue. [name removed] did a wonderful job completing the house and treating it like his own. He was very respectful of our home and made sure all the final touches were exactly right.
Severance, CO, on Jul 30, 2024
Had a great experience from beginning to end , everyone so helpful and accommodating.
Severance, CO, on Jul 27, 2024
We didn't have any issues with our buying experience. [name removed] was very accommodating.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Severance, CO, on Aug 26, 2025
[name removed] and [name removed] were amazing. They both answered every question I had and took whatever amount of time it took to answer them.
Severance, CO, on Aug 10, 2025
Everyone we worked with were so friendly and willing to work with us. It was an easy experience.
Severance, CO, on Mar 23, 2025
Overall experience working with [name removed] was amazing, she went above and beyond to get us our dream home. [name removed] is the most passionate person and always willing to help. [name removed] our loan officer was amazing and always there when we needed her and still is. [name removed] is always on top of everything and always there when needed. We would highly recommend Horizon View Homes to everyone. Thank you [name removed], [name removed] and [name removed] for everything you have done for us!!
Severance, CO, on Mar 18, 2025
Everything was so easy. [name removed] was extremely helpful and easy to get a hold of from the beginning. Mazzy made the loan process simple and took a lot of the stress off of us. And [name removed] made the walk through and blue take process so easy. So thank you to everyone involved my wife and I really appreciated all the help.
Severance, CO, on Feb 15, 2025
The people and [name removed] was an amazing help and easy to deal with
Severance, CO, on Jan 24, 2025
The process was relatively simple and straightforward. The people have all been very nice to work with.
Severance, CO, on Jan 03, 2025
1) Although the blue tape was removed prior to my final walk through, I have found multiple areas within the home that still have blue tape on them or had blue tape on them but did not actually get fixed. I am now being told that warranty will not cover these items despite being things that needed to be fixed prior to my final walk-through. Also, my final walk through with the [name removed] was very rushed because he only had a short period of time to complete the walk-through so I did not get to check behind all doors, etc where the issues remain. He also only wanted to focus on appliance use. 2) I had an inspection on the home prior to moving in. The inspector brought concerns regarding the HVAC system to Horizon Homes, however, was told that he was wrong. When I moved in, I could not get the heater to run more than 10 minutes without choking itself out, thus could not get the temperature to increase. I contacted [name removed] with the Warranty team, notified her. The HVAC contractor had to be called out 3 times within 2 days, and still was not resolved. It then took multiple calls to [name removed] to get the parts that were promised, which were not actually delivered until 1 month into me being in the home.
Severance, CO, on Dec 02, 2024
[name removed] and his team did everything so easy and also went above and beyond for me and my family
Severance, CO, on Nov 30, 2024
We liked the step by step information that was provided. Everyone we met was willing to take the time to answer all our questions. We also liked being able to stop by any time to see the home
Severance, CO, on Nov 25, 2024
Working with [name removed] and [name removed] made this process so fun and easy.
Severance, CO, on Nov 07, 2024
[name removed], the sales associate, was top notch. He kept in touch throughout the entire process. A month after closing, he's still check in with me, to make sure I have no issues. Quality of the house is excellent, the best I've seen in the six homes I've built. Only one warranty issue so far and it was taken care of quickly and correctly. Building the home, getting financing, closing, warranty...each step was very smooth.
Severance, CO, on Nov 03, 2024
Easy to work with, very customer oriented, and great staff
Severance, CO, on Aug 08, 2024
The process was handled well. People were friendly. I have no negative feelings on the overall process.
Severance, CO, on Aug 08, 2024
The salesperson was very helpful, [name removed] really helped me out to get through the process
Severance, CO, on Jul 30, 2024
Everything was so easy and seamless. [name removed] was always available for any questions we had and quickly provided the answers we needed. The house is exactly what we wanted, and we even made a few last minute requests that were taken care of without issue. [name removed] did a wonderful job completing the house and treating it like his own. He was very respectful of our home and made sure all the final touches were exactly right.
Severance, CO, on Jul 30, 2024
Had a great experience from beginning to end , everyone so helpful and accommodating.
Severance, CO, on Jul 27, 2024
We didn't have any issues with our buying experience. [name removed] was very accommodating.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Severance, on Sep 22, 2025
My backyard has a drainage problem that causes water to stand and not drain, which is causing moss to grow and kill my lawn. But it is being resolved, I think.
Severance, on May 16, 2025
[name removed] was absolutely amazing to work with! And [name removed] was very great on the field side of the work.
Severance, on Apr 09, 2025
The sales staff ([name removed]) was on top of everything, from the minute I stepped in to the sales office, thru the entire building process and especially during walk thru/closing process.
Severance, on Oct 26, 2024
Everything has been handled as expected very pleased with service
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Severance, on Oct 30, 2025
Overall, I've disliked the number of issues I've had with the home since purchasing it. Despite bringing some pretty significant issues to the builder prior to closing, the issues started the moment I moved in, literally. In addition, the warranty manager recently told me "We've actually fired everyone who built your home," which does not make me, a customer, feel good about my purchase and implies that things were done in a shotty manner and thrown together. I will say that since my initial complaints about the warranty manager on the first survey, things have improved, which I am thankful for. She has been much easier to work with, as long as I stay on top of things on my end.