Top Homebuilder Ratings & Reviews

Ideal Homes

Abbot Lake

42 Homeowner Reviews Completed Feb 2022 - Nov 2022

Overall Satisfaction

4.1
Customers' overall satisfaction
3.7
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.3

Home Personalization Experience

4.7

Construction Experience

3.5

Customer Care Experience

4.6

Home Readiness

2.7

Installation & Workmanship

4.2

Community Profile

We save you money by innovating our own standard for energy efficiency that spans your entire home. We're the only builder in Oklahoma to guarantee our heating and cooling costs. If your usage exceeds our guarantee, we'll pay the difference. Our commitment to sustainability also extends into our communities where we continually innovate new ways to reduce our environmental impact.

We're recognized on a local and national level for being a builder with quality construction, cutting-edge technology, and our desire to push the envelope toward innovation and design. We provide our customers with the best homes in Oklahoma City, hands down

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Oklahoma City, OK, on Oct 14, 2022

everything is perfect

4.7
Verified Homeowner
Moore, on Nov 13, 2022

Our [name removed] has multiple issues and chad has not returned our call or come out to see the issues

2.0
Verified Homeowner
Moore, OK, on Aug 22, 2022

We liked how [name removed] kept us updated and was always there to help. We did not like the multiple delays of our driveway getting poured. This caused a delay in closing which ultimately caused us over a thousand dollars. Upon move in we noticed a couple of things were not completed from our inspection. The main thing being our master shower not draining. We followed up and eventually it did get taken care by the care team! We were happy with how quick it got taken care of!

4.4
Verified Homeowner
Moore, on Nov 09, 2022

They have great customer service

5.0
Verified Homeowner
Moore, OK, on Jun 09, 2022

Citiwide loans seemed to do things very last minute. Requested the same documents on 4 different occasions then immediately sold our mortgage to another Company that doesn’t have locations in Oklahoma. House was filthy on move in. We requested the cleaners to come back and clean, upon their return they left scratched on the floor and soap scum covering a large portion of the floor

4.4
Verified Homeowner
Moore, on Nov 04, 2022

[name removed] was great, my home is finished nicely. However, it was quite dirty when we took possession and they had to come back to clean and then still didn't do a great job. I still have screens that are not replaced. They were bent. This has been sent to [name removed] and he has not responded to this item alone. He has responded to all other items.

4.1
Verified Homeowner
Moore, OK, on May 30, 2022

I liked the ease of design as well as the customer service of all of the employees of ideal. They were all very nice and professional. I dislike the flaws in the building process(rework) and quality of work as well as time it took to complete. It ended up costing me a 2% hike in interest rates whereas if it was completed on time IAW the agreement, my interest rate would be significantly lower.

4.2
Verified Homeowner
Moore, on Nov 01, 2022

Overall, my home was not handed over with everything I had request. I am not please, home seemed rushed. Finance was rude and lacked customer service. Overall, I would not recommend Ideal homes.

1.3
Verified Homeowner
Moore, OK, on May 08, 2022

I like that the company was willing to be flexible to our needs. I did not like that the promises to have the list of things to fix before closing was not done and had to escalated. However all our interactions with them employees of ideal homes was very pleasant and friendly.

4.5
Verified Homeowner
Moore, on Oct 17, 2022

They have fixed most of the things that were small flaws, but it’s been a real battle getting the front entryway fixed. The siding has been torn off the exterior of the entryway since Labor Day.

3.2
Verified Homeowner
Moore, OK, on Apr 26, 2022

Wish response times for follow up work was a little quicker.

4.2
Verified Homeowner
Moore, on Aug 31, 2022

timely Responses

4.7
Verified Homeowner
Moore, OK, on Apr 19, 2022

The house was completely dirty upon move in. There were Mud stains all over the carpets and the floors hadn’t been mopped and you could see mud tracks. I’m addition, about a week after closing I find out that one of the items in the attic had not passed an inspection which posed an inconvenience to me having to leave work to accommodate the inspector and builder. I am upset that I felt like I was pressured to close early when I wanted to push my closed at least a week later. It was disappointing that so many things were left unfinished.

4.1
Verified Homeowner
Moore, on Jul 06, 2022

My customer care person has been amazing! He has answered my endless questions and if anything arises that needs fixing or tweaking he has someone out as quickly as possible.

5.0
Verified Homeowner
Moore, OK, on Apr 18, 2022

Many things were not completed before move-in. We inquired about several things weeks before closing and were assured they would be completed before move-in. They were not. In addition, we had an inspection completed over a month before closing. There were several items included in the inspection report that we were assured would be taken care of before closing and move-in date. They were not. For example, the inspection report showed that an electrical breaker needed to be replaced. Several electrical outlets in the kitchen were not working. The afternoon that we moved in we plugged in the refrigerator to find that none of the outlets in the kitchen were working. We have lived in our home for about 6 weeks now and we still don't have a toilet paper holder & towel ring in our guest bath and one of the windows in the front bedroom is missing the crank to open it. I have been in communication with our customer service representative but follow through seems very delayed. There are other things we would like to report but at this point we don't have much confidence that it will be a priority to address. We do love our home and the community we chose so far but sadly a lot of the work done throughout the home seems rushed and completed with lack of care.

3.8
Verified Homeowner
Okc, on Jun 17, 2022

Some times a bit hard to get ahold of and takes time to get things done but friendly about it

4.0
Verified Homeowner
Moore, OK, on Mar 21, 2022

Main complaint is with some of the finishes on door handles/door knobes having dents or paint on them or on the floor. These were addressed in the blue tape inspection but not taken care of. Then brought up at the 30 day walk through. We also have some landscaping issues in our back yard where there is a low point that floods and drains off but leaves that area heavily saturated. Our dogs then track mid into the house. The solution now was to put sand over that area covering the grass. It’s now not saturated but it’s just not how I would have done it. The grass should have been pulled back gravel/sand put down to allow the water to drain then topsoils put down on top then the grass. Raising up the area. Others than those things the home is amazing we really like it. It’s built great and we are happy with the location. The workers that are building the other homes that are still under construction have been great with not starting to early or working to late.

4.7
Verified Homeowner
Moore, OK, on Mar 15, 2022

Home not really clean and ready for move in fully. Led to me having to take what I feel was unreasonable time off work to keep having folks come make repairs or clean up. In the end it worked out though but very stressful experience. Dealing with a lot now with trash, blocking of driveways and roads and massive mud amounts now

4.0
Verified Homeowner
Okc, OK, on Feb 28, 2022

I love my home and floor plan. My seller [name removed] was very attentive to me and my family needs throughout our process of buying our home. We really appreciate it. She Listen to us took us several ideal home sites.The experience of buying a new home from ideal homes should have been one of the best moments but instead was meant with a lot of miscommunication or no communication within its own company or to us in [name removed] lake which in turned caused issues with us moving in and living here.The quality of home itself has me a bit worried. I bought a new home and that is exactly what I hope to get top bottom. Instead I got broken doors with putty on them., draws cracked cabinets with putty. The fence is even another story. I’m very surprised your builder accepted/approved some of the contractors they hired workmen ship. When I decided to go with an ideal home I did my homework on it. I did go look other homes but always came back to ideal because of its quality and reputation through out the years. I wondering if I made the right choice but I believe the owners should also worry about the hard earned reputation there family work for and the home quality they are producing and company line of communication issues from top to bottom. I have had a few issues with the customer care line but [name removed] one of the customers care has been helpful on some of my questions. We have been trapped in our subdivision with no we out and no notification how to get out. We had no mail for a month. Had go post several occasions and bring proof that there was a subdivision out there. No trash service for same reason. Was told by employee didn’t I know how to change my address to get mail. You might want to make sure your area exists in google maps before your people start moving in. No my experience wasn’t good one but I’m hoping will improve in time and I hope by writing this will help the company in some way in the future an other people purchasing there homes from ideal.

3.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Oklahoma City, OK, on Oct 14, 2022

everything is perfect

4.7
Verified Homeowner
Moore, OK, on Aug 22, 2022

We liked how [name removed] kept us updated and was always there to help. We did not like the multiple delays of our driveway getting poured. This caused a delay in closing which ultimately caused us over a thousand dollars. Upon move in we noticed a couple of things were not completed from our inspection. The main thing being our master shower not draining. We followed up and eventually it did get taken care by the care team! We were happy with how quick it got taken care of!

4.4
Verified Homeowner
Moore, OK, on Jun 09, 2022

Citiwide loans seemed to do things very last minute. Requested the same documents on 4 different occasions then immediately sold our mortgage to another Company that doesn’t have locations in Oklahoma. House was filthy on move in. We requested the cleaners to come back and clean, upon their return they left scratched on the floor and soap scum covering a large portion of the floor

4.4
Verified Homeowner
Moore, OK, on May 30, 2022

I liked the ease of design as well as the customer service of all of the employees of ideal. They were all very nice and professional. I dislike the flaws in the building process(rework) and quality of work as well as time it took to complete. It ended up costing me a 2% hike in interest rates whereas if it was completed on time IAW the agreement, my interest rate would be significantly lower.

4.2
Verified Homeowner
Moore, OK, on May 08, 2022

I like that the company was willing to be flexible to our needs. I did not like that the promises to have the list of things to fix before closing was not done and had to escalated. However all our interactions with them employees of ideal homes was very pleasant and friendly.

4.5
Verified Homeowner
Moore, OK, on Apr 26, 2022

Wish response times for follow up work was a little quicker.

4.2
Verified Homeowner
Moore, OK, on Apr 19, 2022

The house was completely dirty upon move in. There were Mud stains all over the carpets and the floors hadn’t been mopped and you could see mud tracks. I’m addition, about a week after closing I find out that one of the items in the attic had not passed an inspection which posed an inconvenience to me having to leave work to accommodate the inspector and builder. I am upset that I felt like I was pressured to close early when I wanted to push my closed at least a week later. It was disappointing that so many things were left unfinished.

4.1
Verified Homeowner
Moore, OK, on Apr 18, 2022

Many things were not completed before move-in. We inquired about several things weeks before closing and were assured they would be completed before move-in. They were not. In addition, we had an inspection completed over a month before closing. There were several items included in the inspection report that we were assured would be taken care of before closing and move-in date. They were not. For example, the inspection report showed that an electrical breaker needed to be replaced. Several electrical outlets in the kitchen were not working. The afternoon that we moved in we plugged in the refrigerator to find that none of the outlets in the kitchen were working. We have lived in our home for about 6 weeks now and we still don't have a toilet paper holder & towel ring in our guest bath and one of the windows in the front bedroom is missing the crank to open it. I have been in communication with our customer service representative but follow through seems very delayed. There are other things we would like to report but at this point we don't have much confidence that it will be a priority to address. We do love our home and the community we chose so far but sadly a lot of the work done throughout the home seems rushed and completed with lack of care.

3.8
Verified Homeowner
Moore, OK, on Mar 21, 2022

Main complaint is with some of the finishes on door handles/door knobes having dents or paint on them or on the floor. These were addressed in the blue tape inspection but not taken care of. Then brought up at the 30 day walk through. We also have some landscaping issues in our back yard where there is a low point that floods and drains off but leaves that area heavily saturated. Our dogs then track mid into the house. The solution now was to put sand over that area covering the grass. It’s now not saturated but it’s just not how I would have done it. The grass should have been pulled back gravel/sand put down to allow the water to drain then topsoils put down on top then the grass. Raising up the area. Others than those things the home is amazing we really like it. It’s built great and we are happy with the location. The workers that are building the other homes that are still under construction have been great with not starting to early or working to late.

4.7
Verified Homeowner
Moore, OK, on Mar 15, 2022

Home not really clean and ready for move in fully. Led to me having to take what I feel was unreasonable time off work to keep having folks come make repairs or clean up. In the end it worked out though but very stressful experience. Dealing with a lot now with trash, blocking of driveways and roads and massive mud amounts now

4.0
Verified Homeowner
Okc, OK, on Feb 28, 2022

I love my home and floor plan. My seller [name removed] was very attentive to me and my family needs throughout our process of buying our home. We really appreciate it. She Listen to us took us several ideal home sites.The experience of buying a new home from ideal homes should have been one of the best moments but instead was meant with a lot of miscommunication or no communication within its own company or to us in [name removed] lake which in turned caused issues with us moving in and living here.The quality of home itself has me a bit worried. I bought a new home and that is exactly what I hope to get top bottom. Instead I got broken doors with putty on them., draws cracked cabinets with putty. The fence is even another story. I’m very surprised your builder accepted/approved some of the contractors they hired workmen ship. When I decided to go with an ideal home I did my homework on it. I did go look other homes but always came back to ideal because of its quality and reputation through out the years. I wondering if I made the right choice but I believe the owners should also worry about the hard earned reputation there family work for and the home quality they are producing and company line of communication issues from top to bottom. I have had a few issues with the customer care line but [name removed] one of the customers care has been helpful on some of my questions. We have been trapped in our subdivision with no we out and no notification how to get out. We had no mail for a month. Had go post several occasions and bring proof that there was a subdivision out there. No trash service for same reason. Was told by employee didn’t I know how to change my address to get mail. You might want to make sure your area exists in google maps before your people start moving in. No my experience wasn’t good one but I’m hoping will improve in time and I hope by writing this will help the company in some way in the future an other people purchasing there homes from ideal.

3.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Moore, on Nov 13, 2022

Our [name removed] has multiple issues and chad has not returned our call or come out to see the issues

2.0
Verified Homeowner
Moore, on Nov 09, 2022

They have great customer service

5.0
Verified Homeowner
Moore, on Nov 04, 2022

[name removed] was great, my home is finished nicely. However, it was quite dirty when we took possession and they had to come back to clean and then still didn't do a great job. I still have screens that are not replaced. They were bent. This has been sent to [name removed] and he has not responded to this item alone. He has responded to all other items.

4.1
Verified Homeowner
Moore, on Nov 01, 2022

Overall, my home was not handed over with everything I had request. I am not please, home seemed rushed. Finance was rude and lacked customer service. Overall, I would not recommend Ideal homes.

1.3
Verified Homeowner
Moore, on Oct 17, 2022

They have fixed most of the things that were small flaws, but it’s been a real battle getting the front entryway fixed. The siding has been torn off the exterior of the entryway since Labor Day.

3.2
Verified Homeowner
Moore, on Aug 31, 2022

timely Responses

4.7
Verified Homeowner
Moore, on Jul 06, 2022

My customer care person has been amazing! He has answered my endless questions and if anything arises that needs fixing or tweaking he has someone out as quickly as possible.

5.0
Verified Homeowner
Okc, on Jun 17, 2022

Some times a bit hard to get ahold of and takes time to get things done but friendly about it

4.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

There are no homeowner comments for this time period yet