Homebuilder Ratings & Reviews

Ideal Homes Reviews

473 Homeowner Reviews Completed Sep 2024 - Mar 2026

Overall Satisfaction

4.4
Customers' overall satisfaction
4.4
Customers' willingness to refer our communities to their friends and family

Location Map

 

Most Recent 20 Comments From All Locations
Purchase Experience Testimonials from Real Homebuyers

Stillwater, OK, on Mar 11, 2026

Simple- they did what they told me they would do. They backed up what they sold me on...

5.0
Verified Homeowner
Yukon, OK, on Feb 27, 2026

Not a fun experience dealing with getting 3 customer reps within 1 year. Service got dragged out and they skipped on fixing issues due to logistics

1.6
Verified Homeowner
Norman, OK, on Feb 26, 2026

Well designed home

4.9
Verified Homeowner
Stillwater, OK, on Feb 25, 2026

Overall I like the Neighbourhood and customer service. Very efficient and friendly. Shout out to [name removed]. She always friendly and ready to get any issues resolved in a timely manner. Thank you

4.6
Verified Homeowner
Guthrie, OK, on Feb 24, 2026

They responded quickly and met any needs that arose

5.0
Verified Homeowner
Edmond, OK, on Feb 14, 2026

The ease of process

4.7
Verified Homeowner
Norman, OK, on Feb 05, 2026

Open communication and they repair things that need it (not that I’ve had but one thing needing a repair.

5.0
Verified Homeowner
Yukon, OK, on Feb 04, 2026

Long lead times to fix minor issues.

4.2
Verified Homeowner
Choctaw, OK , on Feb 03, 2026

I liked the house features, fixtures and location. I disliked the windows on the garage door.

5.0
Verified Homeowner
Yukon, OK , on Jan 29, 2026

[name removed], my realtor, was great! Being military I had to buy site unseen, and he was always available to show off the home.

5.0
Verified Homeowner
Guthrie, OK , on Jan 28, 2026

We really appreciate [name removed]. This person was a shining star to my wife and [name removed] professional in all aspects of delivering a quality product with excellent people handling skills. We are so thankful for him.

5.0
Verified Homeowner
Norman, OK, on Jan 27, 2026

Very good experience! My first brand new home!!

5.0
Verified Homeowner
Norman, OK, on Jan 27, 2026

In the beginning, when dealing with the warranty team, they came off as unfriendly, unhelpful, and unjudgmental. I can't remember the exact name(s) because it's been multiple months, but hopefully that's no longer an issue.

3.4
Verified Homeowner
Norman, OK , on Jan 24, 2026

Very good staff who were very attentive and pleasant to work with. We have bought 4 new homes in the last 11 years and Ideals staff was by far the most supportive and very professional.

5.0
Verified Homeowner
Oklahoma City, OK , on Jan 18, 2026

Everything from the first contact with [name removed] was very smooth going. No pressure at all.

5.0
Verified Homeowner
Yukon, OK , on Jan 18, 2026

Responses from Ideal Homes was always in a timely manner. Never had to ask a question twice or reach back out which reduced so much stress!

4.8
Verified Homeowner
Yukon, OK, on Jan 16, 2026

I like the open space layout of the house. The only thing I don’t like is how thin the walls are and you can hear what’s happening in other rooms.

4.9
Verified Homeowner
Yukon, OK, on Jan 16, 2026

Friendly customer service

4.4
Verified Homeowner
Yukon, OK, on Jan 16, 2026

I liked the communication & Punctuality

4.7
Verified Homeowner
Edmond, OK, on Jan 16, 2026

Communication was great for standard updates but when help was needed or problems arose communication was worse. This statement sounds worse than it is though, overall I am happy with the communication but everything else went smoothly.

4.6
Verified Homeowner

Builder Profile

We save you money by innovating our own standard for energy efficiency that spans your entire home. We're the only builder in Oklahoma to guarantee our heating and cooling costs. If your usage exceeds our guarantee, we'll pay the difference. Our commitment to sustainability also extends into our communities where we continually innovate new ways to reduce our environmental impact.

We're recognized on a local and national level for being a builder with quality construction, cutting-edge technology, and our desire to push the envelope toward innovation and design. We provide our customers with the best homes in Oklahoma City, hands down

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less