Homebuilder Ratings & Reviews

Ideal Homes Reviews

510 Homeowner Reviews Completed Mar 2024 - Sep 2025

Overall Satisfaction

4.4
Customers' overall satisfaction
4.4
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Community Satisfaction Ratings

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Oklahoma City, OK, on Sep 01, 2025

I have nothing negative to say. When I was having trouble with the Post Office because I still hadn't received mailbox keys, [name removed] personally drove me over to the Post Office to help me resolve the problem. He did this on HIS DAY OFF!!! He definitely went above and beyond this job responsibilities and I will forever be grateful!!!

5.0
Verified Homeowner
Yukon, OK, on Aug 29, 2025

There were a number of detail items that should have been addressed in QC. I don’t like the cracks in the driveway/sidewalks on a new home we bought 5 months ago. Front porch two by four is sitting out and it was patched and that repair lasted less than two weeks.

4.5
Verified Homeowner
Yukon, OK, on Aug 27, 2025

Over all great house. Paint on inside wasn’t a 10. Had missed spots in the closets and spackle still visible. I don’t think it received a 2nd coat. I was already too far along in unpacking to have repainted. Also, there was no 30 60 90 day follow up inspections. It was too much for me to schedule those since I had moved from out of state. Too many other things to keep track of. When asking about 3rd phase starting, was very disappointed than there will be not be an other entrance. It’s extremely hard to get to the house when drop off and pick up are going on at the school. Safety as well. Hope that it never happens but should there be a wildfire or another disaster of some kind and both entrances/exits are blocked, we are in a heap of trouble!

4.1
Verified Homeowner
Oklahoma City, OK, on Aug 26, 2025

nothing at all

4.1
Verified Homeowner
Washington, OK, on Aug 24, 2025

No issues came up quick courteous service

5.0
Verified Homeowner
Edmond, OK, on Aug 24, 2025

I appreciate the open lines of communication with [name removed]!

4.9
Verified Homeowner
Norman, OK, on Aug 22, 2025

Easy and friendly buying experience. Had a few issues with the floor tile cracking in my bathroom, but it was retiled/fixed at no cost to me. Bathroom vanity still needs paint touch up from where the tile popped up and hit the wood vanity. Now I have a place in the laundry room where it looks like water got behind the sheetrock and made the paint melt/run. In the process of finding out what caused it and getting it fixed.

4.9
Verified Homeowner
Norman, OK, on Aug 21, 2025

Service for my home has been quickly resolved. Customer service has been excellent from the first step into a model home, picking the details, to turning the key in our new home.

4.8
Verified Homeowner
Stillwater, OK, on Aug 19, 2025

The customer service has been amazing. I've had a few very minor things that have needed to be addressed since moving in and they all go above and beyond to make sure the issues were fixed in a very timely manner.

5.0
Verified Homeowner
Stillwater, OK, on Aug 19, 2025

The condensation drain makes a lot of noise. It’s in my closet and you can hear it dripping pretty loudly throughout the living room, hallway, and kitchen. Also, the flower bed was not maintained well before I moved in and as a result, I have lost some plants. Otherwise, I am ecstatic about my purchase. The [name removed] family and my family have been friends for almost 45 years.

4.4
Verified Homeowner
Guthrie, OK, on Aug 18, 2025

They were there every step of the way! From [name removed] showing me the perfect lot, to [name removed] making sure the construction was perfect, to [name removed] making sure I picked the most beautiful features for the house. I truly could not be more pleased with the entire process! This is our second IDEAL home, and although I hope it's finally our forever home, if not, we would not hesitate to buy another IDEAL home!

4.6
Verified Homeowner
Yukon, OK, on Aug 09, 2025

It was just a smooth process from beginning to end and had a few things we wanted fixed they jumped right on it got it done for us

5.0
Verified Homeowner
Yukon, Ok, on Aug 08, 2025

Quality home and customer service is outstanding.

4.7
Verified Homeowner
Norman, OK, on Aug 06, 2025

great, quick and friendly/helpful responses to issues that need repair. staff is always agreeable and helpful.

5.0
Verified Homeowner
Edmond, OK, on Aug 05, 2025

Met expectations

5.0
Verified Homeowner
Washington, OK, on Aug 05, 2025

Love the people that went over the house with us. I know at the end there was a bit of a rush to finish the house, so we could move in. But I feel like when you buy a new home it should perfect! It started a the mortgage co. they couldn't give us the keys to our new home due to tech. problems. Once we moved in we have had issues with; Aerobic system, sprinkler system, electrical, still waiting for someone to come out. A/C unit, coming out today and ants in the master bathroom - I have sprayed twice to try to get rid of them. Waited weeks to get our address pole - which I had to hang the numbers on the pole and still to this day we still don't have our address on the house?

4.0
Verified Homeowner
Edmond, OK, on Aug 05, 2025

I liked how easy it was to get in contact with people if I had any questions.

3.7
Verified Homeowner
Yukon, OK , on Aug 03, 2025

My experience with [name removed] [name removed] was amazing. I had all my questions answered, and [name removed], my loan officer, was very knowledgeable and helpful. She and the other staff members were very kind and respectful. The closing process was not stressful, which I appreciated. There were a couple of things addressed during the final walk-through that became difficult for the contractor to understand the importance of making sure the items of concern are handled before moving in. After further discussion, he did correct the issues.

5.0
Verified Homeowner
Yukon, OK, on Aug 01, 2025

Everything went pretty smooth, you were a little slow on doing final touch-ups so that I could inspect before signing but everything got done.

5.0
Verified Homeowner
Norman, OK, on Jul 29, 2025

Our customer service representative has been very quick to respond and take care of some issues that came up shortly after purchase.

5.0
Verified Homeowner

Builder Profile

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We save you money by innovating our own standard for energy efficiency that spans your entire home. We're the only builder in Oklahoma to guarantee our heating and cooling costs. If your usage exceeds our guarantee, we'll pay the difference. Our commitment to sustainability also extends into our communities where we continually innovate new ways to reduce our environmental impact.

We're recognized on a local and national level for being a builder with quality construction, cutting-edge technology, and our desire to push the envelope toward innovation and design. We provide our customers with the best homes in Oklahoma City, hands down

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.