Homebuilder Ratings & Reviews

Ideal Homes Reviews

612 Homeowner Reviews Completed Jan 2023 - Jul 2024

Overall Satisfaction

4.4
Customers' overall satisfaction
4.4
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Community Satisfaction Ratings

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Yukon, Ok, on Jul 24, 2024

It’s been great. We’ve been helped anytime we pointed something out

5.0
Verified Homeowner
Oklahoma City, OK, on Jul 22, 2024

All has been great

5.0
Verified Homeowner
Yukon, Ok, on Jul 22, 2024

Everything was perfect. Ideal homes and citywide loans did such a great job of making our dream home come true!

4.9
Verified Homeowner
Harrah, OK, on Jul 20, 2024

The homes were built terribly fast. We had some issues with paint drips and cracks in the concrete before the home was even purchased. We were told those were things that didn’t matter. That was frustrating since it was a brand new build and we were paying a ton of money for the home.

3.8
Verified Homeowner
Yukon, OK, on Jul 19, 2024

Everything was super smooth and easy to get through. Everyone was easy to work with and helpful throughout the entire process and including the move in.

5.0
Verified Homeowner
Guthrie, OK, on Jul 09, 2024

The process was the easiest new home acquisition we’ve ever experienced. Our Ideal Homes rep. [name removed], listened to our needs and helped guide us to meet those needs along with our Realtor [name removed]. The reputation of Ideal Homes was upheld in each step, inspection through move-in.

4.8
Verified Homeowner
Guthrie, OK, on Jul 07, 2024

The HOA Dues were more than what was originally quoted to me. Didn't get a mail box - cluster mail box and didn't get a key from post office until about a month or more after moving in. Didn't know that you had to register your new address with the USPS system. It would have been nice to have been told all of this in advance. Communication for closing was difficult. Finally realtor had to talk to closing agency.

4.5
Verified Homeowner
Oklahoma City, OK, on Jul 07, 2024

I love the floor plan ([name removed]), that is what first won me over. When I first went into the office, [name removed] worked with me and immediately made me feel confident about purchasing a home. He was very easy to talk to and helpful and the perfect first face to meet. I also feel like I was incredibly blessed to have my builder, [name removed]. He was very accommodating and patient and truly made me feel like he wanted to make the best home for me. Afterwards I worked with [name removed] for my walkthrough and he was incredibly friendly and knowledgeable and made sure to inspect my house several times. He followed up with and always made time to work around my schedule. My only complaint was when I worked with the design studio. The person I worked with was friendly and seemed helpful, but the process felt so rushed and I felt limited in my options. I also was upset later to find some of the things I was told during my first meeting changed after my second meeting. Such as being told I can only pick a few choices, then later coming back and being told other options were available. It just felt like what I was told during my initial meeting where I picked my choices was intentionally limited so I would pick my selections faster. Also the session was too short. I am making a life choice, I wish I had not felt as rushed and had more time to think about my choices before finalizing anything. I also was not happy with the work done on my front garden. Cheap materials that are not good for my plants were used, however, the HOA expects me to take responsibility if the plants die. If this is the case, I feel like Ideal should put more effort into the initial set up of the garden. I had to pick out so much construction material and sand and debris. It felt like a poor job considering what I paid for. Overall though, I had a great experience, I just wish the design studio was more accommodating and had more customization options and that the garden was better quality.

4.8
Verified Homeowner
Norman, OK, on Jul 03, 2024

We love it all: our home, the Ideal people, the Ideal customer service, the list goes on and on!

4.9
Verified Homeowner
Yukon, OK, on Jun 30, 2024

I liked the transparency and how on top of everything [name removed] was during the construction process.

4.5
Verified Homeowner
Yukon, OK, on Jun 30, 2024

[name removed] and [name removed] have been very responsive to our needs.

5.0
Verified Homeowner
Norman, OK, on Jun 28, 2024

Easy process

4.9
Verified Homeowner
Oklahoma City, OK, on Jun 25, 2024

I like the home and the design.

4.6
Verified Homeowner
Oklahoma City, OK, on Jun 24, 2024

I especially liked the tour of my home when I purchased it.

4.8
Verified Homeowner
Yukon, OK, on Jun 21, 2024

The only issue we had was possibly some miscommunication during the selections phase regarding sprinkler systems. We were told Ideal did not do them during selection but during our walk-thru appointments we were told that you did do them

4.7
Verified Homeowner
Yukon, OK, on Jun 21, 2024

good quality, not all the houses look the same.

4.6
Verified Homeowner
Harrah, OK, on Jun 20, 2024

My original representative, [name removed], was so thorough and really made me feel like I was welcomed to a new family in my home purchase.

3.8
Verified Homeowner
Blanchard, OK, on Jun 20, 2024

Our experience for the most part has been wonderful. The one issue that I think is somewhat dishonest, is the guaranteed rate for electricity usage. We viewed the home on about 4 different occasions. We decided on the home that we were to purchase. During the showing period, the sales person touted a guaranteed rate on the electric bill. As a matter of fact, we were told on several occasions that if the bill was over $68 a month, we were to call, and Ideal Homes would cut us a check for the difference. This is a factor when you are deciding to purchase a home. We went through all of the processes of financing, selling our home, scheduling moving and a closing date. When we did our final walk through (which was great by the way), Ideal Homes backed off of that guarantee. It was a point of conversation and the explanation was, "well that is a salesperson for you. They are going to tell you what you want to hear". I just believe that transparency is extremely important in all walks of life and especially when you are making a life decision. I think that this is something that Ideal Homes should address with the salespeople. I would like for Ideal Homes to stand behind the word of their salesperson.

4.6
Verified Homeowner
Yukon, OK, on Jun 15, 2024

It’s been an amazing experience. Very responsive when I contact.

4.9
Verified Homeowner
Harrah, OK, on Jun 15, 2024

No problems - quality construction and follow-up service.

4.6
Verified Homeowner

Builder Profile

Ideal Homes logo

We save you money by innovating our own standard for energy efficiency that spans your entire home. We're the only builder in Oklahoma to guarantee our heating and cooling costs. If your usage exceeds our guarantee, we'll pay the difference. Our commitment to sustainability also extends into our communities where we continually innovate new ways to reduce our environmental impact.

We're recognized on a local and national level for being a builder with quality construction, cutting-edge technology, and our desire to push the envelope toward innovation and design. We provide our customers with the best homes in Oklahoma City, hands down

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.