Homebuilder Ratings & Reviews

Ideal Homes Reviews

546 Homeowner Reviews Completed Aug 2023 - Feb 2025

Overall Satisfaction

4.5
Customers' overall satisfaction
4.5
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Community Satisfaction Ratings

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Norman, OK, on Feb 16, 2025

We liked the friendly staff.

4.6
Verified Homeowner
Norman, OK, on Feb 14, 2025

I liked that there was always someone to contact when I had a question or needed assistance and they always responded quickly with good results.

5.0
Verified Homeowner
Stillwater, OK, on Feb 12, 2025

Everything was well organized and followed the schedule.

5.0
Verified Homeowner
Oklahoma City, OK, on Feb 12, 2025

I’m disappointed of how my attic was left. I hadn’t even got up there until a few days ago to store some paintings. The extra flooring/tile is everywhere. There was empty beer cans throughout. Modella to be specific. The tile is so heavy that I can barely even move the boxes. Trash everywhere. I was appalled…or let’s say I am appalled. Certainly someone higher up in management needs to inspect that area in each home before a buyer takes over. My first contact w Ideal Homes was [name removed]. She’s been a delight. She really sold me on the whole situation. She would have been so embarrassed if she would have seen the shape of my attic recently.

4.5
Verified Homeowner
Oklahoma City, OK, on Feb 12, 2025

All individuals from looking at homes to final was so professional.

4.9
Verified Homeowner
Yukon, OK, on Feb 12, 2025

Only one person would not return our call, but [name removed] went above and beyond in providing Quality Customer Service throughout the whole process.

5.0
Verified Homeowner
Stillwater, OK, on Feb 12, 2025

Finishing touches, especially texturing and painting were not even close to the quality I expected for a house in this price range. Did not allow us to move our backyard fence closer to house which would have saved Ideal money on fencing and sod. Clean-up after completion was not what I expected. Lots of paint drops on floor and lights/fan blades were completely covered in sanding dust.

2.8
Verified Homeowner
Washington, OK, on Feb 12, 2025

All good

5.0
Verified Homeowner
Oklahoma City, OK, on Feb 12, 2025

I had great experience while working with Ideal homes from the beginning to end. I worked with [name removed], [name removed], [name removed], [name removed] and [name removed] from Ideal Homes. All of them were really kind, helpful and supportive to me for my entire journey to get deliver the new beautiful home. I loved my new home and we all family members are enjoying.

5.0
Verified Homeowner
Stillwater, OK, on Feb 11, 2025

The lower grades are not really Ideal's fault to be honest. It's the subcontractors we have the majority of gripes about. Painters and Cabinetry has been a comedy of errors and poor professionalism. One example was the wooden hood on our range vent was out of alignment. The workman wanted me to okay him to nail the panel in place. By doing so it would have blocked any access to the ventilation duct and other items behind the access panel. He tried to convince me on three occasions that this would be the ONLY way it could be fixed. Ultimately they replaced the panel (no nailing involved). Ideal personnel have been attentive.

2.9
Verified Homeowner
Norman, OK, on Feb 08, 2025

We love our home, but when we first moved in, we felt that there were many little things that probably should have been addressed before we moved in. Again, mostly little things - quite a bit of touch-up paint needed on the interior/exterior, outside gate didn't latch, garage door had a large gap showing above it, paint was all over the door sweeps, driveway had not been powerwashed, etc. Ideal Homes was wonderful to immediately address all of those things (and others) as soon as we reported them. This is our 4th Ideal Home, and we are more than satisfied overall or we wouldn't continue to purchase them. We firmly believe any new home is going to have some glitches at first, but only a reputable builder like Ideal Homes makes it right in such a friendly and timely manner. Great job!

5.0
Verified Homeowner
Blanchard, OK, on Feb 05, 2025

My plumbing is still an issue it hasn’t backed up again but it is gurgling again. I have never been contacted for any of the inspections 2 month or 6 month. When I do have a problem [name removed] has [name removed] them. I just didn’t expect to have this many problems on a new house. It’s been one problem after another. I do like the home and location. I’m not going to get into all of the problems there have been too many to list

2.4
Verified Homeowner
Guthrie, OK, on Feb 02, 2025

I still have things incomplete from the beginning of my home. Window issue in particular. No water pressure in master bathroom sinks. A lot of grout/caulking issues.

3.0
Verified Homeowner
Oklahoma City, OK, on Feb 02, 2025

The craftsmanship was below our expectations.

3.7
Verified Homeowner
Blanchard, OK, on Jan 31, 2025

I contacted maintenance so many times and it’s been completely ignored. I am having several issues with my new home electrical, structural and cosmetic.

1.2
Verified Homeowner
Stillwater, OK, on Jan 28, 2025

I really enjoyed meeting the builder and being allowed in my home while it was under construction to take progress photos. I felt like I was involved at each stage.

5.0
Verified Homeowner
Norman, OK, on Jan 26, 2025

I loved the people we worked with during the build process... [name removed], [name removed] and [name removed] were all absolutely amazing. Since the build was completed, any issues that arise have been harder to get fixed. We have to call multiple times to get assistance, have outstanding tickets for weeks or months at a time and now that [name removed] was let go have no idea who our customer service rep is. [name removed] is extremely sweet, but is only one person and I feel like she needs help to keep up with the amount of work she has to dispatch as well.

3.0
Verified Homeowner
Yukon, Ok, on Jan 23, 2025

After market support and responsiveness is exceptional

4.6
Verified Homeowner
Yukon, OK, on Jan 16, 2025

The customer service is amazing. the only reason they aren't getting all 10's, is because there has been major delays in the park and pool that were supposed to be here last summer and the HOA has already drastically gone up.

4.8
Verified Homeowner
Yukon, OK, on Jan 14, 2025

What i like the most was interacting with specific people: [name removed], [name removed] (handy man), and [name removed] - they are so helpful, responsive and knowledgeable- i felt that they loved what they do and addressed my concerns in a professional and timely manner. What i like the least is the insulation in my home - i can be in any room in the house, talking in a normal tone and hold a conversation with someone else on the opposite end of the house - with the doors closed! (We tried it lol). For an energy efficient home, I expected more insulation and was told by my sales rep [name removed] that the windows would not take on the outside temperature.... but they do.

5.0
Verified Homeowner

Builder Profile

Ideal Homes logo

We save you money by innovating our own standard for energy efficiency that spans your entire home. We're the only builder in Oklahoma to guarantee our heating and cooling costs. If your usage exceeds our guarantee, we'll pay the difference. Our commitment to sustainability also extends into our communities where we continually innovate new ways to reduce our environmental impact.

We're recognized on a local and national level for being a builder with quality construction, cutting-edge technology, and our desire to push the envelope toward innovation and design. We provide our customers with the best homes in Oklahoma City, hands down

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.