Homebuilder Ratings & Reviews

Ideal Homes Reviews

468 Homeowner Reviews Completed Apr 2025 - Oct 2026

Overall Satisfaction

4.4
Customers' overall satisfaction
4.5
Customers' willingness to refer our communities to their friends and family

Location Map

 

Most Recent 20 Comments From All Locations
Purchase Experience Testimonials from Real Homebuyers

Yukon, OK, on Oct 07, 2026

I have a hard time reach out to customer care, and the wait time for someone to come fix issues with the house is long

2.8
Verified Homeowner
Stillwater, OK, on Oct 07, 2026

the people have been fantastic. and we love the design/decor of the house

5.0
Verified Homeowner
Norman, OK, on Oct 06, 2026

I’m very happy with the way Ideal Homes handled everything. The customer support team has been awesome and I personally got an email and handwritten letter from the owners. Thank you so much for [name removed] and the Stembecks.

5.0
Verified Homeowner
Yukon, OK, on Oct 05, 2026

Contract to move in was great! The warranty is slow to respond and I had to deal with Ants for weeks. None of my other warranty concerns have been addressed.

4.8
Verified Homeowner
Norman, OK, on Oct 03, 2026

[name removed] was great to work with at all times and was helpful with any questions.

4.5
Verified Homeowner
Guthrie, OK, on Oct 02, 2026

I loved the way every person throughout the process, were very helpful and friendly. Always willing to explain clearly how the process works, and where to find information.

4.9
Verified Homeowner
Oklahoma City, OK, on Sep 30, 2026

I like that [name removed] from Ideal met up with me to go over things about my home and followed up regarding any issues. I have also had a few questions and she was able to give me answers. She is very helpful making sure any concerns of mine are met and assures me things will be taken care of during my home warranty.

4.5
Verified Homeowner
Norman, OK, on Sep 28, 2026

Everything has been great, except the auto-closing door into the house from the garage was pain to deal with. [name removed] sure why anyone would want that. One other thing. The ground behind the back fence is not flat, but I guess it will flatten with time.

5.0
Verified Homeowner
Harrah, OK, on Sep 27, 2026

I have had electrical issues since moving in, upon telling their warranty department, they have sent out the people that did the install and they state everything is normal and my lights should be flickering/ the voltage drops constantly are normal. had the audacity to tell me i need to schedule with the local utility company and essentially investigate the issues myself. i've had the local utility company come out twice but the warranty department won't do anything unless their own electricians can meet with them knowing full well the utility department does not make house call apointments, they come when they can. so scheduling them for a day and time to meet with the builder is literally impossible. and without being able to do that they wont help for figure out the issue. also, they wood outside of the house is already warping and pulling away from the house and needs to be replaced. the air vents are not sized correctly and fall out, most of the wall around the garage is coming apart. most of the outside caulking has already errored away within 6 months of the house being complete. the walls inside the house are not straight, they are bowed. corners are more like 70 degrees instead of 90. most of the doors inside the house have damage bottoms and tops. the back porch cement poor is so thin its already cracked and coming apart as well as sinking in uneven areas. the roof vent materials are so cheap they are completely sun bleached within 3 months of installation. it feels like i bought a house from Ikea.

1.6
Verified Homeowner
Yukon, OK, on Sep 25, 2026

Ideal Homes Sales Agent, Finance Team, Build Managers etc were all knowledgeable and were pleasant to work with from start to finish of home purchase.

5.0
Verified Homeowner
Harrah, OK, on Sep 24, 2026

Our builder, [name removed], was phenomenal with communication!!!

5.0
Verified Homeowner
Edmond, OK, on Sep 23, 2026

Build quality is great

4.9
Verified Homeowner
Yukon, OK, on Sep 23, 2026

The financing was difficult.

5.0
Verified Homeowner
Norman, OK , on Sep 18, 2026

Responsible, every one I encountered were friendly.

5.0
Verified Homeowner
Stillwater, OK, on Sep 18, 2026

I liked working with everyone from sales to completion. Very helpful staff. The homes are very high quality and the price is fair.

5.0
Verified Homeowner
Edmond, OK, on Sep 16, 2026

Having issues with cracks and movement on front and back patio which is disappointing. Waiting to discuss at the 1 year warranty. Overall issues so far have been handled outstandingly and I have 100% faith that will continue.

4.6
Verified Homeowner
Norman, OK, on Sep 16, 2026

Great people - From [name removed] in selling the home to [name removed] helping with customer service, I really love the people that make up the company.

4.6
Verified Homeowner
Washington, OK, on Sep 15, 2026

Very responsive to requests or issues that arise

5.0
Verified Homeowner
Yukon, OK, on Sep 12, 2026

I purchased my home off from the internet. There are a few things I’m not really satisfied with. The kitchen cabinets are so high that I can’t reach above the first shelf. The second bathroom is so small and there are no drawers. There were a few things that needed to be done and they were good about fixing them. There are a few more that I need to get done yet.

4.6
Verified Homeowner
Oklahoma city, OK, on Sep 10, 2026

The overall attention to detail; the sales team is superb. They are helpful and seek to answer all questions in a timely manner. The entire experience was wonderful - and thank you so much for the Bible. Getting a Bible impacted our perception of the values that Ideal embraces. That act alone touched our hearts, but that's not all - you've built a quality home that we will enjoy until [name removed] returns!

5.0
Verified Homeowner

Builder Profile

We save you money by innovating our own standard for energy efficiency that spans your entire home. We're the only builder in Oklahoma to guarantee our heating and cooling costs. If your usage exceeds our guarantee, we'll pay the difference. Our commitment to sustainability also extends into our communities where we continually innovate new ways to reduce our environmental impact.

We're recognized on a local and national level for being a builder with quality construction, cutting-edge technology, and our desire to push the envelope toward innovation and design. We provide our customers with the best homes in Oklahoma City, hands down

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less