Homebuilder Ratings & Reviews

Ideal Homes Reviews

498 Homeowner Reviews Completed May 2024 - Nov 2025

Overall Satisfaction

4.4
Customers' overall satisfaction
4.4
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Community Satisfaction Ratings

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Yukon, OK, on Nov 11, 2025

[name removed] was an excellent realtor to work with and remained helpful and responsive throughout the entire process. However, the construction experience itself was filled with challenges from the beginning. We were not informed that the project manager had changed until we received a call from [name removed]. Shortly afterward, I drove by our lot, took a picture, and sent it to my husband, [name removed] that’s when we discovered that our home was being built on the wrong lot. [name removed] immediately contacted [name removed] to report the issue, but we heard nothing back for some time. Later, I received a call from [name removed] informing us that the house was indeed being built on the wrong lot. [name removed] was instrumental in resolving that major and we truly appreciate her efforts in getting it corrected. Unfortunately, the issues didn’t stop there. The framing of the home appeared poorly done we took photos as documentation and although the builder eventually corrected it, the quality was concerning. Then, all of the windows were installed backwards (again documented with photos). The concrete was poured during a rainstorm, which led to it being broken up and completely re-poured. Each of these problems was brought to their attention by [name removed] and me none were caught by the project team themselves. During a walk-through, we also discovered that the kitchen cabinets were the wrong color. We had carefully selected our finishes, and what was installed did not match. The proposed solution was to paint the cabinets, which was not acceptable to us. We scheduled a team meeting with everyone involved including the interior designer and his supervisor but the experience was frustrating. The design team was unhelpful and unwilling to take ownership of the mistake. Ultimately, [name removed] once again stepped in and was able to secure a $1,000 credit toward the purchase of the home, which we appreciated, though it came from her efforts rather than the design staff. By the time we reached the move-in stage, we were told the home would be professionally cleaned twice. In reality, I found myself on my hands and knees scraping caulk residue from the floor. We had to completely scrub and clean the house from the construction. A situation even [name removed] witnessed. We took it upon ourselves to clean the home properly because it simply wasn’t done to move-in standards. After everything, this process has been long and unnecessarily difficult. We’ve done our best to stay patient and reasonable, but at this point, we don’t know how much more we can continue to report without feeling like we’re being overly demanding. From dents in the faucet and chips in the tile, to both bathrooms needing to be re-grouted consistent lack of attention to detail and pride in workmanship has been deeply disappointing. We truly hope that our experience helps bring attention to these ongoing quality issues and prevents others from going through the same. We also want to make mention of [name removed]. He has been extremely helpful in resolving a lot of issues after moving. In.

3.9
Verified Homeowner
Yukon, OK, on Nov 10, 2025

Loved [name removed] she was great very helpful

5.0
Verified Homeowner
Yukon, OK, on Nov 10, 2025

They did what we asked

4.5
Verified Homeowner
Oklahoma City, OK, on Nov 08, 2025

I loved the frequent reach out during the first month or two while I was getting settled. They were very good about addressing the issues that came up that needed to be addressed. I don't really have a dislike to mention.

4.6
Verified Homeowner
Yukon, OK, on Nov 01, 2025

Condition of the "new home". Too many issues for living here for less than two months

2.4
Verified Homeowner
Washington, OK, on Oct 30, 2025

[name removed] was very helpful and knowledgeable about the home and the entire purchase process. She made our lives so much easier, especially since we had to work through the closing process from out of state. [name removed] also has been great to work with. She is very responsive to any needs or questions we may have.

5.0
Verified Homeowner
Yukon, OK, on Oct 26, 2025

It was surprisingly very easy and the process wasn’t as stressful as I imagined it would be! I’m so grateful to be here and a part of the ideal family! Thank you!

5.0
Verified Homeowner
Guthrie, OK, on Oct 23, 2025

I liked the communication from the builder

4.9
Verified Homeowner
Yukon, OK, on Oct 21, 2025

I love the post-buy walk throughs. It makes me, as the costumer, feel like ideal cards about our overall experience. I do not like how if there are changes to be made the handymen are hard to get in touch with.

3.6
Verified Homeowner
Stillwater, OK, on Oct 20, 2025

Too many problems. Some were resolved and some weren't. The builder didn't have a copy of the options addendum so I had to email it to him because too many mistakes were being made. Customer (no) Care didn't resolve all the problems and had excuses for the ones they couldn't or wouldn't take care of. Low quality workmanship was the cause of most problems we reported and many of the trades people that were sent for repairs didn't do good work. I have a list of all the problems which some haven't been resolved to my satisfaction. It's disgraceful that for such an expensive house that we had to deal with so many problems and low quality workmanship. Also, apparently senior management isn't really interested in customer satisfaction because my previous review expressed my dissatisfaction but no senior management has contacted me to make things right.

2.0
Verified Homeowner
Stillwater, OK, on Oct 18, 2025

Good follow up

5.0
Verified Homeowner
Edmond, OK, on Oct 16, 2025

The most seamless house-buying experience.

4.9
Verified Homeowner
Yukon, OK, on Oct 14, 2025

The quality of the Ideal home itself and the focus on the Quality Customer Service from your employees and the timely follow up if and when there were issues. Thank you all!

5.0
Verified Homeowner
Washington, OK, on Oct 12, 2025

They are ready, willing and able to address any situation that comes up, whether legal or material in an expedited fashion. Great to work with them!

4.7
Verified Homeowner
Yukon, OK, on Oct 11, 2025

I appreciated the level of care and commitment they showed throughout the process.

4.9
Verified Homeowner
Oklahoma City, OK, on Oct 10, 2025

[name removed] is the best even after closing.

5.0
Verified Homeowner
Oklahoma City, OK, on Oct 08, 2025

Every representative was interested in helping us get into the home we wanted when we needed to. We appreciate that we were centered during the purchasing process. The office has also been readily available for any and all questions and concerns.

5.0
Verified Homeowner
Harrah, OK, on Oct 08, 2025

I like being able to call one person, actually speak to that person, and the issue is handled.

5.0
Verified Homeowner
Norman, OK, on Oct 05, 2025

The employees have been very friendly, helpful, and caring. Some of the things I asked to be repaired before I moved in wasn’t done.

4.8
Verified Homeowner
Edmond, OK, on Oct 05, 2025

Responsive representatives were awesome. We didn’t like the amount of turnover we had.

4.5
Verified Homeowner

Builder Profile

Ideal Homes logo

We save you money by innovating our own standard for energy efficiency that spans your entire home. We're the only builder in Oklahoma to guarantee our heating and cooling costs. If your usage exceeds our guarantee, we'll pay the difference. Our commitment to sustainability also extends into our communities where we continually innovate new ways to reduce our environmental impact.

We're recognized on a local and national level for being a builder with quality construction, cutting-edge technology, and our desire to push the envelope toward innovation and design. We provide our customers with the best homes in Oklahoma City, hands down

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.