Homebuilder Ratings & Reviews

Ideal Homes Reviews

738 Homeowner Reviews Completed Dec 2021 - Jun 2023

Overall Satisfaction

4.2
Customers' overall satisfaction
4.0
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Community Satisfaction Ratings

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Edmond, OK, on May 31, 2023

Loving it

5.0
Verified Homeowner
Norman, OK, on May 31, 2023

Overall, my experience has been great. My major complaint is the grass area on the east side of the house next to the retaining wall. That area never dries out and even after a light amount of rain, there is standing water.

4.7
Verified Homeowner
Norman, OK, on May 30, 2023

Nothing. It has been great! The only dissatisfaction we had/have is the tile in the front bathroom. It is meant to look dirty/distressed; however, we thought was was dirt/debris from construction.

5.0
Verified Homeowner
Stillwater, OK, on May 30, 2023

My home is nice, internet is horrible to the point i may have to move because it’s affecting my job and my kids schooling. I am paying HOA dues but not sure what for and the HOA wont handle problems. I was told when looking to buy the house that i would be able to use the pool and walking trails of the upcoming neighborhood across the street but the internet ideal homes says i wont so i feel lied to and false advertising.

3.5
Verified Homeowner
Stillwater, OK, on May 30, 2023

When I call [name removed] with a problem, he is very responsive in getting someone out to my home to fix the problem, or he comes himself.

4.6
Verified Homeowner
Yukon, OK, on May 27, 2023

The kind people who helped me. The walk through was great.the young man who showed me the home did a great job

5.0
Verified Homeowner
Yukon, OK, on May 26, 2023

So far I am really enjoying my house. Ideal homes were pleasant to work with

5.0
Verified Homeowner
Oklahoma City, OK, on May 22, 2023

All personal from ideal homes was extremely helpful and gave my wife and I personal attention in the entire process of our home buying experience. [name removed] ([name removed]) [name removed] and [name removed] and the entire team are exceptional, thank you so very much for a wonderful experience.

5.0
Verified Homeowner
Oklahoma City, OK, on May 20, 2023

Nothing comes to mind.

4.8
Verified Homeowner
Yukon, OK, on May 19, 2023

The only dislike as of now is the response time from the customer care team. In most cases, the issues that have arise do not require immediate attention, but there are times where we need to know the latest status for a work order incident. Usually, when we request a repair WO we receive a notice during the call that its being worked on. After the initial call we typically dont get any follow up regarding the latest status. Sometimes, I'll have to set a reminder in my phone to call back so that I can get an update. At the moment, we sent a notice that the contractor did not install shingles over a section of our roof. At the moment, we have an exposed section to our attic. We had an inspector come out on Wednesday 5/17/23 who found this issue. We have not received any responses as of yet regarding when someone will be out to fix this issue. I sent pictures and a copy of the report via email to the customer care team and haven't received any responses. It would be nice to receive a WO number and status updates after the initial call. I've also had moments where we reach out to our customer care personnel (the one who worked with us to fix items after we first purchased the home) and we dont receive any response. Fortunately, I dont mind fixing any items that need attention, but there are instances that we need the customer care team to respond and that does not always happen. Last thing to note. I feel like we never receive email responses but I believe that the customer care team receives them. I definitely prefer calling, but in moments where we need to provide pictures and videos we never receive an email response. Overall, I do like our home. This is our first home and was really excited about having a brand new home. I understand that things will not be perfect and things can always be fixed. Just wish that we had more communication regarding work orders and receive status updates.

4.1
Verified Homeowner
Oklahoma City, OK, on May 17, 2023

Everything was explained to us quite thoroughly

5.0
Verified Homeowner
Stillwater, OK, on May 16, 2023

everything wen smoothly

4.5
Verified Homeowner
Norman, OK, on May 16, 2023

the overall quality of the house and finishings was not to the cost we had paid. Floor tiles covered in grout specs through the house. cabinet paint job poor. Unlevel floor even after paying for rebar and expensive tile. Trims are not flush with floor. Grading outside means a vast amount of water flows to the side of the house rather than to the street. Water settling has also caused fence post hole to loosen and the the fence to lean over. Garage floor epoxy coating looks rough. Sod was laid over weeds which had lead to a vast amount of weed treatment/money spent correcting. Bathtub faucets not straight. Customer care has helped correct some or offer additional items due to all of the above issues which we appreciate. The main item outstanding is large pockets of water settling and the leaning fence due to the grading of the land.

3.8
Verified Homeowner
Norman, OK, on May 15, 2023

We saw the community, street, and home and were impressed. We saw the lot and were excited. We met neighbors and were sold. We were able to purchase from out of state with assistance from our daughter in [name removed].

4.9
Verified Homeowner
Yukon, OK, on May 15, 2023

Overall really like the house. Most of the trim work looks like it was slapped together. Edges protruding past the corners, dowels put around the front door window looks like a grandson did the work. Shower head not aligned with valve. When mentioned about the workmanship I was told it was within specs.

4.4
Verified Homeowner
Oklahoma City, OK, on May 10, 2023

Lack of communication. Only had one official visit

3.9
Verified Homeowner
Yukon, OK, on May 09, 2023

Had no issues with purchasing experience.

4.7
Verified Homeowner
Norman, OK, on May 07, 2023

We had an unexpected delay with the buyers of our home during the process of buying this home. Although, ultimately the process was on time, Ideal Homes were very patient and understanding.

4.9
Verified Homeowner
Oklahoma City, OK, on May 03, 2023

All items still are not completed.

4.8
Verified Homeowner
Yukon, OK, on May 01, 2023

Organized knowledgeable consistency in construction resulting in what they promised to deliver

4.8
Verified Homeowner

Builder Profile

Ideal Homes logo

We save you money by innovating our own standard for energy efficiency that spans your entire home. We're the only builder in Oklahoma to guarantee our heating and cooling costs. If your usage exceeds our guarantee, we'll pay the difference. Our commitment to sustainability also extends into our communities where we continually innovate new ways to reduce our environmental impact.

We're recognized on a local and national level for being a builder with quality construction, cutting-edge technology, and our desire to push the envelope toward innovation and design. We provide our customers with the best homes in Oklahoma City, hands down

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.