Homebuilder Ratings & Reviews

Ideal Homes Reviews

479 Homeowner Reviews Completed Jul 2024 - Jan 2026

Overall Satisfaction

4.4
Customers' overall satisfaction
4.4
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Community Satisfaction Ratings

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Norman, OK, on Jan 05, 2026

Fast response to my requests

4.8
Verified Homeowner
Yukon, OK, on Jan 05, 2026

I have had some issues arise since close such as cracking caulking in the kitchen when the temperatures changed and every issue was addressed quickly, professionally, and with amazing customer service. Absolutely impressed.

5.0
Verified Homeowner
Yukon, OK, on Jan 03, 2026

I am very sorry to say but my home seemed to be rushed to complete. I am shocked how cheap the carpet is with NO padding. They installed the walk in shower to where the door pushed the rug away from the door and who wants to pick up their rug, place it on the toilet while showering and then place it on the floor to walk out. You would then need to pick up the rug to close the door. Have no idea why the door is flush with the floor and not at least an inch higher. They made this small home for a giant because the bedroom closet the racks are so high, etc.

4.1
Verified Homeowner
Stillwater, OK, on Jan 02, 2026

Our garbage disposal has fallen completely off today 1-2-26 the emergency number person was rude hung up on me when I asked for her name. All my products under sink are damaged. I want a six month review next week. Closed on house August 1

1.2
Verified Homeowner
Bixby, OK, on Dec 23, 2025

My shower is starting to leak again and my floors look worse than they did before. I wouldn’t have bought in this neighborhood had I known capital was taking over. My house value has dropped because of the capital homes.

1.5
Verified Homeowner
Yukon, OK, on Dec 21, 2025

Very little contact after sale and followup with issues identified during 6 month walk through. Still have unresolved items. Happy with some things and very dissatisfied with others.

3.3
Verified Homeowner
Oklahoma City, OK, on Dec 14, 2025

Na

4.4
Verified Homeowner
Stillwater, OK, on Dec 11, 2025

The quality of the cabinets drawers and trim are very low. The longer I live in the house I notice it more

2.8
Verified Homeowner
Stillwater, OK, on Dec 08, 2025

NA

5.0
Verified Homeowner
Guthrie, OK, on Dec 01, 2025

Everyone has been very helpful and supportive!

5.0
Verified Homeowner
Edmond, OK, on Nov 27, 2025

I liked how people quickly respond to any issues addressed.

4.4
Verified Homeowner
Guthrie, OK, on Nov 25, 2025

This is our second Ideal home because they are quick to fix any issues I have with the house, their communication is outstanding and everyone I've dealt with has had wonderful customer service! I truly feel valued.

5.0
Verified Homeowner
Yukon, OK, on Nov 21, 2025

Just flooring issues it’s getting resolved but that’s really my only complaint other than that [name removed] with customer service is a great guy very helpful !

5.0
Verified Homeowner
Yukon, OK, on Nov 18, 2025

I really loved working with Ideal Homes, our first experience of buying a new home was a pleasant one everything pretty much went smooth, and fast.

4.6
Verified Homeowner
Yukon, OK, on Nov 17, 2025

I think the homes are too expensive for the quality we are getting

4.1
Verified Homeowner
Yukon, OK , on Nov 16, 2025

My consultant, [name removed], was very patient and understood what I wanted in a new home. [name removed] was incredible in assisting with the design of my new home. [name removed], and [name removed], Customer Care, continue to make sure any issues I have are resolved quickly.

5.0
Verified Homeowner
Yukon, OK, on Nov 11, 2025

[name removed] was an excellent realtor to work with and remained helpful and responsive throughout the entire process. However, the construction experience itself was filled with challenges from the beginning. We were not informed that the project manager had changed until we received a call from [name removed]. Shortly afterward, I drove by our lot, took a picture, and sent it to my husband, [name removed] that’s when we discovered that our home was being built on the wrong lot. [name removed] immediately contacted [name removed] to report the issue, but we heard nothing back for some time. Later, I received a call from [name removed] informing us that the house was indeed being built on the wrong lot. [name removed] was instrumental in resolving that major and we truly appreciate her efforts in getting it corrected. Unfortunately, the issues didn’t stop there. The framing of the home appeared poorly done we took photos as documentation and although the builder eventually corrected it, the quality was concerning. Then, all of the windows were installed backwards (again documented with photos). The concrete was poured during a rainstorm, which led to it being broken up and completely re-poured. Each of these problems was brought to their attention by [name removed] and me none were caught by the project team themselves. During a walk-through, we also discovered that the kitchen cabinets were the wrong color. We had carefully selected our finishes, and what was installed did not match. The proposed solution was to paint the cabinets, which was not acceptable to us. We scheduled a team meeting with everyone involved including the interior designer and his supervisor but the experience was frustrating. The design team was unhelpful and unwilling to take ownership of the mistake. Ultimately, [name removed] once again stepped in and was able to secure a $1,000 credit toward the purchase of the home, which we appreciated, though it came from her efforts rather than the design staff. By the time we reached the move-in stage, we were told the home would be professionally cleaned twice. In reality, I found myself on my hands and knees scraping caulk residue from the floor. We had to completely scrub and clean the house from the construction. A situation even [name removed] witnessed. We took it upon ourselves to clean the home properly because it simply wasn’t done to move-in standards. After everything, this process has been long and unnecessarily difficult. We’ve done our best to stay patient and reasonable, but at this point, we don’t know how much more we can continue to report without feeling like we’re being overly demanding. From dents in the faucet and chips in the tile, to both bathrooms needing to be re-grouted consistent lack of attention to detail and pride in workmanship has been deeply disappointing. We truly hope that our experience helps bring attention to these ongoing quality issues and prevents others from going through the same. We also want to make mention of [name removed]. He has been extremely helpful in resolving a lot of issues after moving. In.

3.9
Verified Homeowner
Yukon, OK, on Nov 10, 2025

Loved [name removed] she was great very helpful

5.0
Verified Homeowner
Yukon, OK, on Nov 10, 2025

They did what we asked

4.5
Verified Homeowner
Oklahoma City, OK, on Nov 08, 2025

I loved the frequent reach out during the first month or two while I was getting settled. They were very good about addressing the issues that came up that needed to be addressed. I don't really have a dislike to mention.

4.6
Verified Homeowner

Builder Profile

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We save you money by innovating our own standard for energy efficiency that spans your entire home. We're the only builder in Oklahoma to guarantee our heating and cooling costs. If your usage exceeds our guarantee, we'll pay the difference. Our commitment to sustainability also extends into our communities where we continually innovate new ways to reduce our environmental impact.

We're recognized on a local and national level for being a builder with quality construction, cutting-edge technology, and our desire to push the envelope toward innovation and design. We provide our customers with the best homes in Oklahoma City, hands down

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.