Top Homebuilder Ratings & Reviews

Ideal Homes

Timber Ridge Pointe

38 Homeowner Reviews Completed May 2021 - Nov 2022

Overall Satisfaction

4.4
Customers' overall satisfaction
5.0
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.8

Home Personalization Experience

4.7

Construction Experience

4.5

Customer Care Experience

4.9

Home Readiness

3.9

Installation & Workmanship

4.5

Community Profile

With a beautiful wooded walking trail and a peaceful landscape, Timber Ridge is a true retreat from the city. Our newest neighborhood in Choctaw, Oklahoma features homes ranging from 1,655 to 2,205 square feet, providing a wide variety of flexible floorplans to meet your needs. 

Located between SE 15th and SE 29th on Hiwassee, it is convenient to Tinker Air Force Base and downtown Oklahoma City. Part of the highly regarded Nicoma Park School District, this neighborhood is perfect for families or anyone looking for the quietness of country-living with the convenience of being near I-40 and I-240. Choctaw is Oklahoma's oldest chartered city with a small-town feel, a growing community, and a bustling economy.



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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Choctaw, on Oct 08, 2021

Customer service after the sale is atrocious. [name removed] of all, the number of items that I've had to request service for is in my opinion way too many and demonstrates a lack of pride in workmanship amongst the trades. Second, it takes MULTIPLE calls and emails to get anyone from customer service to take any action. Some items have taken in excess of 2 months to get resolved. Often times when I have called to check the status on a pending item the person I talk to doesn't seem to have any idea about why I am calling and I've been told at times that there's "nothing in our system" about requests that I had submitted many times. At this point I really hope that I don't have any more service items because of the sheer frustration and amount of time that it takes to get them done

3.9
Verified Homeowner
Choctaw, OK, on Aug 21, 2022

Everything was excellent

5.0
Verified Homeowner
Choctaw, on Oct 15, 2022

Customer service has been good.

4.2
Verified Homeowner
Choctaw, on May 24, 2022

Nothing to dislike at this point. All has been great!

5.0
Verified Homeowner
Choctaw, OK, on Jun 24, 2022

I liked that Ideal Homes are on top of things when it comes to schedule.

4.6
Verified Homeowner
Choctaw, on Jan 22, 2022

So far so good but I still have outstanding issues

3.7
Verified Homeowner
Choctaw, OK, on May 09, 2022

This is our first time purchasing a home and it was a wonderful experience and the help with information was much needed from [name removed] and all those who work with Ideal Homes. I the coming future are next home will be with Ideal Homes I want to thank everyone for the help

4.7
Verified Homeowner
Choctaw, on Nov 17, 2021

When I emailed customer care, I did not receive a reply or response until I complained to [name removed]. It still took another 24 hours to hear back from someone but my first inspection was finally scheduled. The things that were brought to [name removed]'s attention were fixed in a timely manner. However, when I first moved in, I noticed that I was missing a downspout on the front of the house and my builder, [name removed] confirmed it. I did not mention it to [name removed], but I sent another email on 9/30/21 about the downspout. No one responded until I sent an email on 10/6/21 asking if anyone was receiving my emails and [name removed] responded that my emails have been received and were forwarded to [name removed]. I still haven't heard from [name removed] and I don't have a downspout!

4.7
Verified Homeowner
Choctaw, OK, on Jan 24, 2022

Nothing. Your folks were awesome!

5.0
Verified Homeowner
Choctaw, OK, on Sep 18, 2021

The process was pretty stress free and our builder, new home consultant, and loan officer with [name removed] all went above and beyond.

4.4
Verified Homeowner
Choctaw, on Nov 11, 2021

Great staff. It takes many weeks to get punch list items completed. Still waiting on a few things.

4.5
Verified Homeowner
Choctaw, OK, on Jul 16, 2021

The one thing that I regret, although I can live with it, I choose the front of my home without asking about the home next door. Now our porches are on the same side and I wish they weren't!

5.0
Verified Homeowner
Choctaw, on Aug 03, 2021

Still waiting on the french drain to be installed that was supposed to happen a month ago. Needed plugs added to walls and the electricians never called back.

3.2
Verified Homeowner
Choctaw, OK, on Jul 14, 2021

Beautiful home with great feedback from family & friends and neighbors.

4.6
Verified Homeowner
Choctaw, on Jul 17, 2021

Haven't had to use warranty service yet

2.9
Verified Homeowner
Choctaw, OK, on May 31, 2021

After I closed I came by my house & there was cleaning people here. I fell like they should have been thru & out of my house before I closed. It looked like they didn’t clean anything, except rub the vacuum in the bedrooms. There was still dust throughout the house, in the cabinets, outside of cabinets and on every surface. There was black looking dots like an overspray on my kitchen &.bathroom surfaces. I had to clean everything myself so you might want to check on who’s supposed to be cleaning up the houses because they didn’t clean mine. There’s some issues that still need fixed? Some paint on ceiling & a broken piece of wood inside a kitchen drawer these still need to be fixed. With all that being said, It was such a pleasure working with [name removed] & [name removed].

5.0
Verified Homeowner
Choctaw, on Jul 14, 2021

My home has had a lot of issues and the quality of my home has not been near like the one I owned previously that was built 3.5 years ago. You can tell trades were very sloppy and there was no attention to detail. A lot of the issues I had went unfixed for months but have finally started to be resolved.

4.0
Verified Homeowner
Choctaw, OK, on May 17, 2021

Overall my wife and I had an excellent experience. Every single Ideal employee that we encountered had great customer care. Our new home consultant, [name removed], especially. The next few items that I am going to mention are dis-likes but not huge flaws. I am hoping that my comments will improve future customer experience. (1)At the design center we felt that we were a bit rushed. I would have liked to take more time to discuss options and take a closer look at the selections. (2)Also, the "options" page and "design guide" did not seem to be up to date. We studied the papers and then when we got to the design center there were multiple options that were either discontinued or new options that were not mentioned. (3) There seemed to be some miscommunication between the design center and builders. There were multiple instances that the builders paperwork did not match up with what we had on our final options addendum. Most of everything was corrected throughout the build but it was a hassle and a worry. (4) My biggest dislike of all. The different contractors that were hired for the build did a very lazy job in multiple areas. Mainly the painters and cleaners. Our home was very dirty. We bought a new home and expected it to look as such. Saw dust everywhere, red dirt on tile, grout, baseboards throughout the home. I do understand that it is not entirely ideal homes fault. However, the contractors hired are a direct representation of the builder and the overall company.

4.0
Verified Homeowner
Choctaw, on Jul 14, 2021

Easy to communicate with. Friendly staff. [name removed] has been fantastic coming out to fix little problems here and there.

5.0
Verified Homeowner
Choctaw, on Jul 07, 2021

My back yard is a swamp.it stays soaks and stinks was not done right in first place would like it fixed in leers than 4monthd

3.2
Verified Homeowner
Choctaw, on May 14, 2021

Repairmen just showed up without any advance notice for a work order that I had put in.

4.8
Verified Homeowner
Choctaw, on May 07, 2021

They listen and are understanding

3.2
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Choctaw, OK, on Aug 21, 2022

Everything was excellent

5.0
Verified Homeowner
Choctaw, OK, on Jun 24, 2022

I liked that Ideal Homes are on top of things when it comes to schedule.

4.6
Verified Homeowner
Choctaw, OK, on May 09, 2022

This is our first time purchasing a home and it was a wonderful experience and the help with information was much needed from [name removed] and all those who work with Ideal Homes. I the coming future are next home will be with Ideal Homes I want to thank everyone for the help

4.7
Verified Homeowner
Choctaw, OK, on Jan 24, 2022

Nothing. Your folks were awesome!

5.0
Verified Homeowner
Choctaw, OK, on Sep 18, 2021

The process was pretty stress free and our builder, new home consultant, and loan officer with [name removed] all went above and beyond.

4.4
Verified Homeowner
Choctaw, OK, on Jul 16, 2021

The one thing that I regret, although I can live with it, I choose the front of my home without asking about the home next door. Now our porches are on the same side and I wish they weren't!

5.0
Verified Homeowner
Choctaw, OK, on Jul 14, 2021

Beautiful home with great feedback from family & friends and neighbors.

4.6
Verified Homeowner
Choctaw, OK, on May 31, 2021

After I closed I came by my house & there was cleaning people here. I fell like they should have been thru & out of my house before I closed. It looked like they didn’t clean anything, except rub the vacuum in the bedrooms. There was still dust throughout the house, in the cabinets, outside of cabinets and on every surface. There was black looking dots like an overspray on my kitchen &.bathroom surfaces. I had to clean everything myself so you might want to check on who’s supposed to be cleaning up the houses because they didn’t clean mine. There’s some issues that still need fixed? Some paint on ceiling & a broken piece of wood inside a kitchen drawer these still need to be fixed. With all that being said, It was such a pleasure working with [name removed] & [name removed].

5.0
Verified Homeowner
Choctaw, OK, on May 17, 2021

Overall my wife and I had an excellent experience. Every single Ideal employee that we encountered had great customer care. Our new home consultant, [name removed], especially. The next few items that I am going to mention are dis-likes but not huge flaws. I am hoping that my comments will improve future customer experience. (1)At the design center we felt that we were a bit rushed. I would have liked to take more time to discuss options and take a closer look at the selections. (2)Also, the "options" page and "design guide" did not seem to be up to date. We studied the papers and then when we got to the design center there were multiple options that were either discontinued or new options that were not mentioned. (3) There seemed to be some miscommunication between the design center and builders. There were multiple instances that the builders paperwork did not match up with what we had on our final options addendum. Most of everything was corrected throughout the build but it was a hassle and a worry. (4) My biggest dislike of all. The different contractors that were hired for the build did a very lazy job in multiple areas. Mainly the painters and cleaners. Our home was very dirty. We bought a new home and expected it to look as such. Saw dust everywhere, red dirt on tile, grout, baseboards throughout the home. I do understand that it is not entirely ideal homes fault. However, the contractors hired are a direct representation of the builder and the overall company.

4.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Choctaw, on Oct 15, 2022

Customer service has been good.

4.2
Verified Homeowner
Choctaw, on May 24, 2022

Nothing to dislike at this point. All has been great!

5.0
Verified Homeowner
Choctaw, on Jan 22, 2022

So far so good but I still have outstanding issues

3.7
Verified Homeowner
Choctaw, on Nov 17, 2021

When I emailed customer care, I did not receive a reply or response until I complained to [name removed]. It still took another 24 hours to hear back from someone but my first inspection was finally scheduled. The things that were brought to [name removed]'s attention were fixed in a timely manner. However, when I first moved in, I noticed that I was missing a downspout on the front of the house and my builder, [name removed] confirmed it. I did not mention it to [name removed], but I sent another email on 9/30/21 about the downspout. No one responded until I sent an email on 10/6/21 asking if anyone was receiving my emails and [name removed] responded that my emails have been received and were forwarded to [name removed]. I still haven't heard from [name removed] and I don't have a downspout!

4.7
Verified Homeowner
Choctaw, on Nov 11, 2021

Great staff. It takes many weeks to get punch list items completed. Still waiting on a few things.

4.5
Verified Homeowner
Choctaw, on Aug 03, 2021

Still waiting on the french drain to be installed that was supposed to happen a month ago. Needed plugs added to walls and the electricians never called back.

3.2
Verified Homeowner
Choctaw, on Jul 17, 2021

Haven't had to use warranty service yet

2.9
Verified Homeowner
Choctaw, on Jul 14, 2021

My home has had a lot of issues and the quality of my home has not been near like the one I owned previously that was built 3.5 years ago. You can tell trades were very sloppy and there was no attention to detail. A lot of the issues I had went unfixed for months but have finally started to be resolved.

4.0
Verified Homeowner
Choctaw, on Jul 14, 2021

Easy to communicate with. Friendly staff. [name removed] has been fantastic coming out to fix little problems here and there.

5.0
Verified Homeowner
Choctaw, on Jul 07, 2021

My back yard is a swamp.it stays soaks and stinks was not done right in first place would like it fixed in leers than 4monthd

3.2
Verified Homeowner
Choctaw, on May 14, 2021

Repairmen just showed up without any advance notice for a work order that I had put in.

4.8
Verified Homeowner
Choctaw, on May 07, 2021

They listen and are understanding

3.2
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Choctaw, on Oct 08, 2021

Customer service after the sale is atrocious. [name removed] of all, the number of items that I've had to request service for is in my opinion way too many and demonstrates a lack of pride in workmanship amongst the trades. Second, it takes MULTIPLE calls and emails to get anyone from customer service to take any action. Some items have taken in excess of 2 months to get resolved. Often times when I have called to check the status on a pending item the person I talk to doesn't seem to have any idea about why I am calling and I've been told at times that there's "nothing in our system" about requests that I had submitted many times. At this point I really hope that I don't have any more service items because of the sheer frustration and amount of time that it takes to get them done

3.9
Verified Homeowner