Top Homebuilder Ratings & Reviews

Ideal Homes

Bison Creek

39 Homeowner Reviews Completed Dec 2020 - Oct 2021

Overall Satisfaction

4.5
Customers' overall satisfaction
4.3
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.4

Home Personalization Experience

4.6

Lender Experience

4.7

Construction Experience

4.4

Customer Care Experience

4.9

Home Readiness

4.1

Installation & Workmanship

4.4

Community Profile

Situated in the highly sought-after Piedmont School District, Bison Creek residents  enjoy the best of both worlds with a beautiful, country feel, while also enjoying the benefits of being minutes from John Kilpatrick Turnpike. With a playground, well-lit sidewalks for evening strolls or a quick jog through the community, and plenty of green, open space, it will give residents the lifestyle they desire. 

The neighborhood is Ideal for those who work in Oklahoma City or one of the other OKC metro suburban areas because of its proximity to the turnpike and Northwest Expressway (OK State Highway 3), which provides commuters with easy access to I-44, I-35, I-235, and I-40. Piedmont boasts a nationally recognized public school system, a first-class youth sports program, and a variety of extra-curricular activities.




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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Piedmont, on Sep 16, 2021

It was mostly wonderful, Ideal homes went out of their way to be helpful. However, it was very confusing what was the responsibility of Ideal Homes and what was the responsibility of the developer. That communication could use some work.

4.0
Verified Homeowner
Piedmont, on Sep 21, 2021

Initially, customer service not clear on utility bills and cox cable hook up. I had to do a lot of research myself on the cox cable service. We're enjoying our home.

4.5
Verified Homeowner
Piedmont, OK, on Oct 05, 2021

I am SICKENED by the fact that your company claims to build ADA Wheelchair friendly homes, and yet when my VA representative and myself called your company....(Ideal Homes XXX-XXX-XXXX we had absolutely no compassion or concerns given to us, to help us adapt our Ideal house for my disabled husband!!! Now we are in a race against time for when the VA will approve the grant to make the necessary adaptations that could have been done so easily by your company during construction. My husband has ALS, and time is not on our side.

3.1
Verified Homeowner
Piedmont, on Jun 29, 2021

I think the quality of the pain in the Interior could be bettet

4.5
Verified Homeowner
Piedmont, on Aug 09, 2021

Loves the personal connection to my sales rep, [name removed], as well as [name removed]

4.7
Verified Homeowner
Piedmont, OK, on Aug 17, 2021

Every Thing About It

5.0
Verified Homeowner
Piedmont, on May 06, 2021

The customer experience has been great. Any issues I have had have been fixed in a timely manner

5.0
Verified Homeowner
Piedmont, OK, on Aug 09, 2021

I woud like to start be explaining that I have built 5 homes over the past 20 years so I am very familiar with the process and recognize that there are always challanges. As is typical, everything went very smoothly until I signed the contract. I opted not to involve a realtor but, in hind sight, I have regreted this decision as I believe that no one felt accountable to me after signing. I did everything on my end in a timely and efficient manner and was even told that both my design and construction meetings were some of the fastest that both [name removed] and Mr. [name removed] had experienced. My issues strarted with the design meeting. The meeting itself went very smoothly. I had done my homework and was prepared to make all my selections. I had expressed the importance of this since I was living out of state and needed all of this resolved in one meeting. I had picked a blue backsplash shown to me by [name removed]. The tiles shown were all blue but after leaving the meeting, I goggled the tile and found that the sample in the show room was not representative as the actual tiles had large splotches of purple. There was nothing in my design that would have made this a reasonable choice. I immediately called devereux and asked if i could stop in the show room to reselect prior to my leaving town the following day. While she agreed that the pruprle splotches were in the tile and also that she was not aware of this prurple, she made it very difficult for me to come back and correct this issue. As the design consultant, she should be aware of what her samples actually look like and not expect that I would do the research to discover this on my own. With the selections made things proceeded relatively smoothly throguh the construction meeting with Mr [name removed]. This meeting was done via zoom and Mr [name removed] again stated that i was very prepared and efficient. Throughout the process he and my sales consultant preiodically sent me pictures and i caught several issues. There were outlets missing, the fireplace was not as designed, full house gutters were not installed, garage door hinges not installed and other small details. Whenever i brought these oversights to the attention of [name removed] he reacted as if I had somehow done something wrong. It is his job to insure that the house is bulit according to the selections I made. Living out of state, I should not have had to rely on photos to catch these oversights. ultimately, all these issues were resolved to my satisfaction and i would have given a 10 rating if not for the final issue. A large portion of my grass was dead at the time it was installed. It was installed 2 weeks prior to my closing so I did not have the opportunity to water the grass as needed. I did note that the front yard was watered and that this grass was able to survive. however, the backyard which was already in bad sheap when installed, did not get watered at all during the long 4th of july weekend until i closed on 7/8. When i did my final walk through with [name removed] the week prior to closong this was discussed and she agreed the grass looked bad and verbally agreed that the grass would be replaced if it did not respond to watering within 2 weeks. Furthermore, Mr [name removed] promised in writing via text message that the grass would be replaced in two weeks if it did not respond. Sadly, these promises were not kept. I am the type of person to keep my word and expect that others will do the same but that does not seem to be the policy of Ideal Homes. I did eveythign on my end to revive the grass as is evident by the surrounding areas of grass being thick and healthy. I was given the expectation that this would be resolved and have been treated very poorly when i have followed up trying to get this taken care of. I wrote a check for $212,000 and I don't think live grass is to much to ask for. This is paticulatly frustrating given that I have seen grass in the neighborhood left to die on the pallet that could have been put in my yard. This is such a easy thing to fix and could have made all the difference in my final experience. As is stands now, I feel that i was lied to and that Ideal homes can not be trusted to keep their word.

3.6
Verified Homeowner
Piedmont, on Apr 20, 2021

It can sometimes take weeks to get warranty service and requesting it.

4.8
Verified Homeowner
Piedmont, OK, on Aug 08, 2021

I really enjoyed working with everybody. From the sales person, selection center person and the builder. I have not noticed any major issues so far. There are few things that I want to address during my 60 day feedback meeting. I noticed that some floor planks are not stable and it feels like nothing is under them so when you step on them the floor bends. 2nd thing my fence was supposed to be longer but it was built like any other fence. Last thing I was supposed to have gutters all around my house but only front and back has gutters. Like I said overall I am very pleased with the house but I cannot give 10 stars due to these 3 issues.

5.0
Verified Homeowner
Piedmont, on Mar 30, 2021

I had to pay $275 during the cold snap to have heat tape placed all along the heating duct. The tape only went 10 ft and that left some exposed. I was told I had to pay the invoice. I also have an extreme dip in my front lawn which will require a drain. An estimate id $1000. I have not heard if this is covered or not with the warranty, which I feel both these issues should be.

4.9
Verified Homeowner
Piedmont, OK, on Jun 05, 2021

I loved that everyone stayed in contact with me & it was very easy to get my questions answered.

4.9
Verified Homeowner
Piedmont, on Jan 03, 2021

I have only had one plumbing problem and they came out and fixed it right away.

5.0
Verified Homeowner
Piedmont, OK, on Jun 04, 2021

Written communication between Ideal [name removed] and myself. I was promised a copy of the initial paper work I signed, but never received it until I ran it down. The plug for the saving on the utility bills was misleading.

4.1
Verified Homeowner
Piedmont, OK, on Apr 25, 2021

They did not set the drainage slope correctly for in between the houses and now I have a river every time we have a rain storm.

4.7
Verified Homeowner
Piedmont, OK, on Apr 22, 2021

Everything was done perfectly

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Piedmont, OK, on Oct 05, 2021

I am SICKENED by the fact that your company claims to build ADA Wheelchair friendly homes, and yet when my VA representative and myself called your company....(Ideal Homes XXX-XXX-XXXX we had absolutely no compassion or concerns given to us, to help us adapt our Ideal house for my disabled husband!!! Now we are in a race against time for when the VA will approve the grant to make the necessary adaptations that could have been done so easily by your company during construction. My husband has ALS, and time is not on our side.

3.1
Verified Homeowner
Piedmont, OK, on Aug 17, 2021

Every Thing About It

5.0
Verified Homeowner
Piedmont, OK, on Aug 09, 2021

I woud like to start be explaining that I have built 5 homes over the past 20 years so I am very familiar with the process and recognize that there are always challanges. As is typical, everything went very smoothly until I signed the contract. I opted not to involve a realtor but, in hind sight, I have regreted this decision as I believe that no one felt accountable to me after signing. I did everything on my end in a timely and efficient manner and was even told that both my design and construction meetings were some of the fastest that both [name removed] and Mr. [name removed] had experienced. My issues strarted with the design meeting. The meeting itself went very smoothly. I had done my homework and was prepared to make all my selections. I had expressed the importance of this since I was living out of state and needed all of this resolved in one meeting. I had picked a blue backsplash shown to me by [name removed]. The tiles shown were all blue but after leaving the meeting, I goggled the tile and found that the sample in the show room was not representative as the actual tiles had large splotches of purple. There was nothing in my design that would have made this a reasonable choice. I immediately called devereux and asked if i could stop in the show room to reselect prior to my leaving town the following day. While she agreed that the pruprle splotches were in the tile and also that she was not aware of this prurple, she made it very difficult for me to come back and correct this issue. As the design consultant, she should be aware of what her samples actually look like and not expect that I would do the research to discover this on my own. With the selections made things proceeded relatively smoothly throguh the construction meeting with Mr [name removed]. This meeting was done via zoom and Mr [name removed] again stated that i was very prepared and efficient. Throughout the process he and my sales consultant preiodically sent me pictures and i caught several issues. There were outlets missing, the fireplace was not as designed, full house gutters were not installed, garage door hinges not installed and other small details. Whenever i brought these oversights to the attention of [name removed] he reacted as if I had somehow done something wrong. It is his job to insure that the house is bulit according to the selections I made. Living out of state, I should not have had to rely on photos to catch these oversights. ultimately, all these issues were resolved to my satisfaction and i would have given a 10 rating if not for the final issue. A large portion of my grass was dead at the time it was installed. It was installed 2 weeks prior to my closing so I did not have the opportunity to water the grass as needed. I did note that the front yard was watered and that this grass was able to survive. however, the backyard which was already in bad sheap when installed, did not get watered at all during the long 4th of july weekend until i closed on 7/8. When i did my final walk through with [name removed] the week prior to closong this was discussed and she agreed the grass looked bad and verbally agreed that the grass would be replaced if it did not respond to watering within 2 weeks. Furthermore, Mr [name removed] promised in writing via text message that the grass would be replaced in two weeks if it did not respond. Sadly, these promises were not kept. I am the type of person to keep my word and expect that others will do the same but that does not seem to be the policy of Ideal Homes. I did eveythign on my end to revive the grass as is evident by the surrounding areas of grass being thick and healthy. I was given the expectation that this would be resolved and have been treated very poorly when i have followed up trying to get this taken care of. I wrote a check for $212,000 and I don't think live grass is to much to ask for. This is paticulatly frustrating given that I have seen grass in the neighborhood left to die on the pallet that could have been put in my yard. This is such a easy thing to fix and could have made all the difference in my final experience. As is stands now, I feel that i was lied to and that Ideal homes can not be trusted to keep their word.

3.6
Verified Homeowner
Piedmont, OK, on Aug 08, 2021

I really enjoyed working with everybody. From the sales person, selection center person and the builder. I have not noticed any major issues so far. There are few things that I want to address during my 60 day feedback meeting. I noticed that some floor planks are not stable and it feels like nothing is under them so when you step on them the floor bends. 2nd thing my fence was supposed to be longer but it was built like any other fence. Last thing I was supposed to have gutters all around my house but only front and back has gutters. Like I said overall I am very pleased with the house but I cannot give 10 stars due to these 3 issues.

5.0
Verified Homeowner
Piedmont, OK, on Jun 05, 2021

I loved that everyone stayed in contact with me & it was very easy to get my questions answered.

4.9
Verified Homeowner
Piedmont, OK, on Jun 04, 2021

Written communication between Ideal [name removed] and myself. I was promised a copy of the initial paper work I signed, but never received it until I ran it down. The plug for the saving on the utility bills was misleading.

4.1
Verified Homeowner
Piedmont, OK, on Apr 25, 2021

They did not set the drainage slope correctly for in between the houses and now I have a river every time we have a rain storm.

4.7
Verified Homeowner
Piedmont, OK, on Apr 22, 2021

Everything was done perfectly

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Piedmont, on Sep 21, 2021

Initially, customer service not clear on utility bills and cox cable hook up. I had to do a lot of research myself on the cox cable service. We're enjoying our home.

4.5
Verified Homeowner
Piedmont, on Jun 29, 2021

I think the quality of the pain in the Interior could be bettet

4.5
Verified Homeowner
Piedmont, on May 06, 2021

The customer experience has been great. Any issues I have had have been fixed in a timely manner

5.0
Verified Homeowner
Piedmont, on Apr 20, 2021

It can sometimes take weeks to get warranty service and requesting it.

4.8
Verified Homeowner
Piedmont, on Mar 30, 2021

I had to pay $275 during the cold snap to have heat tape placed all along the heating duct. The tape only went 10 ft and that left some exposed. I was told I had to pay the invoice. I also have an extreme dip in my front lawn which will require a drain. An estimate id $1000. I have not heard if this is covered or not with the warranty, which I feel both these issues should be.

4.9
Verified Homeowner
Piedmont, on Jan 03, 2021

I have only had one plumbing problem and they came out and fixed it right away.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Piedmont, on Sep 16, 2021

It was mostly wonderful, Ideal homes went out of their way to be helpful. However, it was very confusing what was the responsibility of Ideal Homes and what was the responsibility of the developer. That communication could use some work.

4.0
Verified Homeowner
Piedmont, on Aug 09, 2021

Loves the personal connection to my sales rep, [name removed], as well as [name removed]

4.7
Verified Homeowner