Top Homebuilder Ratings & Reviews

Ideal Homes

Northbrooke

100 Homeowner Reviews Completed Mar 2021 - Sep 2022

Overall Satisfaction

4.3
Customers' overall satisfaction
4.3
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.5

Home Personalization Experience

4.4

Lender Experience

4.6

Construction Experience

4.4

Customer Care Experience

4.7

Home Readiness

3.9

Installation & Workmanship

4.5

Community Profile

Northbrooke features our energy efficient plans that maximize space at a great value in the Deer Creek School District. Recognized for its ideal location and impressive schools, Deer Creek has become a sought-after community for homeowners. Located at the western edge of Edmond and northwestern corner of Oklahoma City, it provides quick access to the John Kilpatrick Turnpike and the Hefner Parkway for an easy commute. Northbrooke also features beautiful green spaces with a park and soccer field. Deer Creek offers a convenient location for great shopping, restaurants, and entertainment. Quail Springs Mall, AMC 24, Main Event, iFly, Top Golf; and stores, including Target, Wal-Mart, Barnes & Noble and Best Buy, are located on or near Memorial Road—less than a 15 minute drive. 

If you’re looking for some outdoor fun, Martin Park Nature Center, Hefner Lake, and Rose Creek Golf and Country Club are nearby. Deer Creek’s schools score a consistently high ranking with GreatSchools.org. Deer Creek Elementary School and Deer Creek High School received a perfect “10”, based on criteria like test scores, student growth, and college readiness. The district itself earned a “9” rating from GreatSchools. This is a great news for families and for resale values in the area.



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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Edmond, on Jan 22, 2022

Liked the commitment of the personnel to help you get your home

5.0
Verified Homeowner
Edmond, OK, on May 16, 2022

We are supposed move-in in February but there is at least 2 months delay and still have a delay to fix a window in a bedroom.

3.9
Verified Homeowner
Edmond, on Aug 21, 2022

Customer care doesn’t come and do anything they said they would do

2.1
Verified Homeowner
Edmond, on Jan 21, 2022

[name removed] bang for your buck. However, some of the construction seemed rushed or just not a lot of care went into the overall product. Since living here we have found a couple band aid fixes, things not straight (counter tops, walls, etc.)

3.8
Verified Homeowner
Edmond, OK, on Apr 05, 2022

Well, we kept being promised finishing by a certain time and told no way we’d go over a certain time. That was a lie 3 times.. the guys who laid our sod did such a sloppy terrible job. Part of our yard is like a divot and grass not all the way laid down and some stuck on poles or the side of the house. The facts it is take almost a month and a half for us to get a key to our own home after moving in is horrible. The fact we still have multiple things wrong and no one contacting us to work on it. The sod was rolled up on our driveway in the freezing weather for a week. Sod is only good for a day or two laid in rolls so that’s just not right. [name removed] was “inspected” by y’all and a third party and everyone missed that our AC unit was completely disconnected and all still capped off the way it was dropped off. That’s just a short list. Over promised under delivered and some quality of the people y’all hired out too just doesn’t seem to fit for a house costing almost 300K. We were super civil and nice about it all but figured should lay it out on the review. We brought up these issues multiple times but didn’t seem to change any of our situation.

3.9
Verified Homeowner
Edmond, on Jun 29, 2022

My customer care rep responds almost immediately and has been extremely helpful and friendly.

5.0
Verified Homeowner
Edmond, on Jan 14, 2022

The communication was excellent every step of the way!

5.0
Verified Homeowner
Edmond, OK, on Feb 27, 2022

Interest rates went up

5.0
Verified Homeowner
Edmond, on Jun 16, 2022

As I said on previous reviews, I loved all aspects of my Ideal Homes purchase. Everyone at the company has been great to deal with. You guys rock!!

4.5
Verified Homeowner
Edmond, on Dec 21, 2021

I love the attention to detail , And how great everyone in the company was to work with.

4.9
Verified Homeowner
Edmond, OK, on Feb 25, 2022

I wish the process of meeting with the design team was a little more in-depth and perhaps lasted more than one day

4.9
Verified Homeowner
Edmond, on Mar 29, 2022

All but one of my concerns had been handled in a timely manner.

5.0
Verified Homeowner
Edmond, on Aug 16, 2021

So far I like everything with Ideal homes except some small issues which is expected and it's getting fixed.

4.7
Verified Homeowner
Edmond, OK, on Feb 24, 2022

Wow - so much! I am a Realtor and Investor in Phoenix, AZ, and my husband is an architect. We have purchased many homes, and dealt with home builders for over 30 years. This was the best home-buying experience we have ever had!! [name removed], the salesman at [name removed], was fabulous from start to finish. He was kind, professional, and his follow-up was outstanding. Fabulous guy! Then, although we were out of town for the construction period, we got to communicate and meet with [name removed] who was the primary person in charge of construction. He was always kind and responsive to all our requests and needs. He has gone above and beyond to make sure our home is finished just as we wanted it to be, with excellent attention to detail. Even after closing, he continues to work to be sure that every issue we have is taken care of promptly. Finally, [name removed] walked us through the home after we closed, giving us a full orientation to the home, and has promised to be with us for the next 2 years, any time we have a problem or concern. The final blessing was the Bible in the kitchen drawer, signed by many of the people at the main office, with a kind personal note enclosed. Wow, wow, WOW!!! The whole process has been way beyond our expectations, and it has been so good that we are in the process of building a second home in another Ideal Homes community. You guys rock!! Thank you, thank you, thank you!! Please, may we buy MORE Ideal Homes??? :)

4.8
Verified Homeowner
Edmond, on Mar 23, 2022

I've warranty and customer service

4.2
Verified Homeowner
Edmond, on May 12, 2021

Good about fixing issues with home and property!!

3.9
Verified Homeowner
Edmond, on Nov 05, 2021

I liked the way that they came around a number of days after I had lived here to check on the house and fix several small things that were not up to standard. I like the feeling I got from them that I am a valued person.

5.0
Verified Homeowner
Edmond, OK, on Feb 09, 2022

From day 1, my agent/realtor [name removed] was very welcoming, supportive and helpful. He endured the entire process of building my home made sure my experience was a good one. Also While [name removed] was not my initial builder I was very happy to get him. He was very helpful and patient throughout the process. I was very blessed to have these two gentlemen working on my behalf. They made sure I was a happy homeowner. I’ve had my 30 day inspection and so far steps are being made to correct a few items.

4.5
Verified Homeowner
Edmond, on Sep 07, 2021

Moving from out of state, ideal homes has been so helpful. We felt at home the second he purchased the home!

4.9
Verified Homeowner
Edmond, OK, on Jan 28, 2022

The cleaning before we moved in, wasn’t done very well.

4.9
Verified Homeowner
Edmond, on Aug 30, 2021

Very expedite service

5.0
Verified Homeowner
Edmond, OK, on Jan 24, 2022

So far we liked everything. Any small or big problems have been resolved for us.

5.0
Verified Homeowner
Edmond, on Aug 20, 2021

Everyone has been very attentive to us and have gone above and beyond to ensure we are taken care of!

5.0
Verified Homeowner
Edmond, OK, on Jan 03, 2022

[name removed] the sales person was great to work with!

4.3
Verified Homeowner
Edmond, on Jul 28, 2021

Everyone in the company has been absolutely wonderful and delightful to work with. I certainly can’t think of any other company that would have done such a good job. Thank you all so much

5.0
Verified Homeowner
Edmond, OK, on Dec 21, 2021

Overall quality if the inside. [name removed] quality work on paint, install of tile in bathrooms. Doesn’t align with Tub in guest bath but just filled in with grout. Master shower the soap bar is crooked and filled with grout around it. Drawer in kitchen the bottom is warped. Just painted over with white paint. Overall disappointing. I’ll have my 30 day with [name removed] and show him these items. I lived in an Ideal home in Valencia and was excited about the new house. Less than excited now. East window had a defect and so far no follow up on when the replacement will come or be installed.

4.4
Verified Homeowner
Edmond, on Apr 19, 2021

Been waiting 6 months for my window to be replaced, and eaves to be fixed. They came to fix the shower door leak, and the technician said he couldn't fix it, so I fixed it myself.

2.3
Verified Homeowner
Edmond, OK, on Dec 18, 2021

All communication was done well, the only issue was design center troubles, things we agreed on, ideas we wanted, were not met, some things that were wrong ended up staying just for remaining on schedule. I signed what I signed for, nothing more or less. All in all, I loved the process and everyone was very professional.

4.6
Verified Homeowner
Edmond, on Apr 13, 2021

No experience of warranty yet

4.0
Verified Homeowner
Edmond, OK, on Dec 17, 2021

Towards the closing period but it was sorted out later

4.3
Verified Homeowner
Edmond, on Apr 01, 2021

Follow through could've been better during the process.

3.2
Verified Homeowner
Edmond, OK, on Dec 06, 2021

I loved that I didn’t have to compete with other buyers for the purchase of our house. I also like the follow up to make sure everything is good after we purchased.

4.9
Verified Homeowner
Edmond, on Dec 27, 2020

The ideal people have been great. The subcontractors less so

3.7
Verified Homeowner
Edmond, OK, on Nov 11, 2021

I am still waiting on a touch ups from the final walk through before my closing date. But I spoke with someone from ideal and it is getting taken care of.

5.0
Verified Homeowner
Edmond, OK, on Jul 20, 2021

There were some things in the house that were not fixed when I moved in.

4.6
Verified Homeowner
Edmond, OK, on May 09, 2021

It was an excellent experience. Every one in the process was friendly, knowledgeable, and helpful as well as being prepared to handle whatever was needed. My [name removed] officer was [name removed] who is amazing.[name removed] built my home, [name removed] did my orientation, [name removed] was very helpfully and understanding. Right Downtown the closer, all were cheerful, helpful, patient & efficient. And an all-around great experience.

5.0
Verified Homeowner
Edmond, OK, on May 01, 2021

my sales agent did a great job with anything i needed i am moving from out of state..any time i called with questions or concerns she was always willing to help no questions asked...

4.6
Verified Homeowner
Edmond, OK, on May 01, 2021

I was always updated on the progress of my house.

5.0
Verified Homeowner
Edmond, OK, on Apr 30, 2021

I liked the prompt responses to all my inquires.

5.0
Verified Homeowner
Edmond, OK, on Apr 26, 2021

Any problem we had it was dealt with very quickly.

4.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Edmond, OK, on May 16, 2022

We are supposed move-in in February but there is at least 2 months delay and still have a delay to fix a window in a bedroom.

3.9
Verified Homeowner
Edmond, OK, on Apr 05, 2022

Well, we kept being promised finishing by a certain time and told no way we’d go over a certain time. That was a lie 3 times.. the guys who laid our sod did such a sloppy terrible job. Part of our yard is like a divot and grass not all the way laid down and some stuck on poles or the side of the house. The facts it is take almost a month and a half for us to get a key to our own home after moving in is horrible. The fact we still have multiple things wrong and no one contacting us to work on it. The sod was rolled up on our driveway in the freezing weather for a week. Sod is only good for a day or two laid in rolls so that’s just not right. [name removed] was “inspected” by y’all and a third party and everyone missed that our AC unit was completely disconnected and all still capped off the way it was dropped off. That’s just a short list. Over promised under delivered and some quality of the people y’all hired out too just doesn’t seem to fit for a house costing almost 300K. We were super civil and nice about it all but figured should lay it out on the review. We brought up these issues multiple times but didn’t seem to change any of our situation.

3.9
Verified Homeowner
Edmond, OK, on Feb 27, 2022

Interest rates went up

5.0
Verified Homeowner
Edmond, OK, on Feb 25, 2022

I wish the process of meeting with the design team was a little more in-depth and perhaps lasted more than one day

4.9
Verified Homeowner
Edmond, OK, on Feb 24, 2022

Wow - so much! I am a Realtor and Investor in Phoenix, AZ, and my husband is an architect. We have purchased many homes, and dealt with home builders for over 30 years. This was the best home-buying experience we have ever had!! [name removed], the salesman at [name removed], was fabulous from start to finish. He was kind, professional, and his follow-up was outstanding. Fabulous guy! Then, although we were out of town for the construction period, we got to communicate and meet with [name removed] who was the primary person in charge of construction. He was always kind and responsive to all our requests and needs. He has gone above and beyond to make sure our home is finished just as we wanted it to be, with excellent attention to detail. Even after closing, he continues to work to be sure that every issue we have is taken care of promptly. Finally, [name removed] walked us through the home after we closed, giving us a full orientation to the home, and has promised to be with us for the next 2 years, any time we have a problem or concern. The final blessing was the Bible in the kitchen drawer, signed by many of the people at the main office, with a kind personal note enclosed. Wow, wow, WOW!!! The whole process has been way beyond our expectations, and it has been so good that we are in the process of building a second home in another Ideal Homes community. You guys rock!! Thank you, thank you, thank you!! Please, may we buy MORE Ideal Homes??? :)

4.8
Verified Homeowner
Edmond, OK, on Feb 09, 2022

From day 1, my agent/realtor [name removed] was very welcoming, supportive and helpful. He endured the entire process of building my home made sure my experience was a good one. Also While [name removed] was not my initial builder I was very happy to get him. He was very helpful and patient throughout the process. I was very blessed to have these two gentlemen working on my behalf. They made sure I was a happy homeowner. I’ve had my 30 day inspection and so far steps are being made to correct a few items.

4.5
Verified Homeowner
Edmond, OK, on Jan 28, 2022

The cleaning before we moved in, wasn’t done very well.

4.9
Verified Homeowner
Edmond, OK, on Jan 24, 2022

So far we liked everything. Any small or big problems have been resolved for us.

5.0
Verified Homeowner
Edmond, OK, on Jan 03, 2022

[name removed] the sales person was great to work with!

4.3
Verified Homeowner
Edmond, OK, on Dec 21, 2021

Overall quality if the inside. [name removed] quality work on paint, install of tile in bathrooms. Doesn’t align with Tub in guest bath but just filled in with grout. Master shower the soap bar is crooked and filled with grout around it. Drawer in kitchen the bottom is warped. Just painted over with white paint. Overall disappointing. I’ll have my 30 day with [name removed] and show him these items. I lived in an Ideal home in Valencia and was excited about the new house. Less than excited now. East window had a defect and so far no follow up on when the replacement will come or be installed.

4.4
Verified Homeowner
Edmond, OK, on Dec 18, 2021

All communication was done well, the only issue was design center troubles, things we agreed on, ideas we wanted, were not met, some things that were wrong ended up staying just for remaining on schedule. I signed what I signed for, nothing more or less. All in all, I loved the process and everyone was very professional.

4.6
Verified Homeowner
Edmond, OK, on Dec 17, 2021

Towards the closing period but it was sorted out later

4.3
Verified Homeowner
Edmond, OK, on Dec 06, 2021

I loved that I didn’t have to compete with other buyers for the purchase of our house. I also like the follow up to make sure everything is good after we purchased.

4.9
Verified Homeowner
Edmond, OK, on Nov 11, 2021

I am still waiting on a touch ups from the final walk through before my closing date. But I spoke with someone from ideal and it is getting taken care of.

5.0
Verified Homeowner
Edmond, OK, on Jul 20, 2021

There were some things in the house that were not fixed when I moved in.

4.6
Verified Homeowner
Edmond, OK, on May 09, 2021

It was an excellent experience. Every one in the process was friendly, knowledgeable, and helpful as well as being prepared to handle whatever was needed. My [name removed] officer was [name removed] who is amazing.[name removed] built my home, [name removed] did my orientation, [name removed] was very helpfully and understanding. Right Downtown the closer, all were cheerful, helpful, patient & efficient. And an all-around great experience.

5.0
Verified Homeowner
Edmond, OK, on May 01, 2021

my sales agent did a great job with anything i needed i am moving from out of state..any time i called with questions or concerns she was always willing to help no questions asked...

4.6
Verified Homeowner
Edmond, OK, on May 01, 2021

I was always updated on the progress of my house.

5.0
Verified Homeowner
Edmond, OK, on Apr 30, 2021

I liked the prompt responses to all my inquires.

5.0
Verified Homeowner
Edmond, OK, on Apr 26, 2021

Any problem we had it was dealt with very quickly.

4.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Edmond, on Aug 21, 2022

Customer care doesn’t come and do anything they said they would do

2.1
Verified Homeowner
Edmond, on Jun 29, 2022

My customer care rep responds almost immediately and has been extremely helpful and friendly.

5.0
Verified Homeowner
Edmond, on Jun 16, 2022

As I said on previous reviews, I loved all aspects of my Ideal Homes purchase. Everyone at the company has been great to deal with. You guys rock!!

4.5
Verified Homeowner
Edmond, on Mar 29, 2022

All but one of my concerns had been handled in a timely manner.

5.0
Verified Homeowner
Edmond, on Mar 23, 2022

I've warranty and customer service

4.2
Verified Homeowner
Edmond, on Nov 05, 2021

I liked the way that they came around a number of days after I had lived here to check on the house and fix several small things that were not up to standard. I like the feeling I got from them that I am a valued person.

5.0
Verified Homeowner
Edmond, on Sep 07, 2021

Moving from out of state, ideal homes has been so helpful. We felt at home the second he purchased the home!

4.9
Verified Homeowner
Edmond, on Aug 30, 2021

Very expedite service

5.0
Verified Homeowner
Edmond, on Aug 20, 2021

Everyone has been very attentive to us and have gone above and beyond to ensure we are taken care of!

5.0
Verified Homeowner
Edmond, on Jul 28, 2021

Everyone in the company has been absolutely wonderful and delightful to work with. I certainly can’t think of any other company that would have done such a good job. Thank you all so much

5.0
Verified Homeowner
Edmond, on Apr 19, 2021

Been waiting 6 months for my window to be replaced, and eaves to be fixed. They came to fix the shower door leak, and the technician said he couldn't fix it, so I fixed it myself.

2.3
Verified Homeowner
Edmond, on Apr 13, 2021

No experience of warranty yet

4.0
Verified Homeowner
Edmond, on Apr 01, 2021

Follow through could've been better during the process.

3.2
Verified Homeowner
Edmond, on Dec 27, 2020

The ideal people have been great. The subcontractors less so

3.7
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Edmond, on Jan 22, 2022

Liked the commitment of the personnel to help you get your home

5.0
Verified Homeowner
Edmond, on Jan 21, 2022

[name removed] bang for your buck. However, some of the construction seemed rushed or just not a lot of care went into the overall product. Since living here we have found a couple band aid fixes, things not straight (counter tops, walls, etc.)

3.8
Verified Homeowner
Edmond, on Jan 14, 2022

The communication was excellent every step of the way!

5.0
Verified Homeowner
Edmond, on Dec 21, 2021

I love the attention to detail , And how great everyone in the company was to work with.

4.9
Verified Homeowner
Edmond, on Aug 16, 2021

So far I like everything with Ideal homes except some small issues which is expected and it's getting fixed.

4.7
Verified Homeowner
Edmond, on May 12, 2021

Good about fixing issues with home and property!!

3.9
Verified Homeowner