Overall Satisfaction
Community Profile
Featherstone features a playground, splashpad, walking trails, beautiful ponds, curving streets, and short cul-de-sacs. Nestled in the heart of South Moore, this community offers quick and convenient access to I-35 and I-240, yet maintains a country feel with 42 acres devoted to common areas and Victorian-style light posts.
Residents of Featherstone enjoy our large playground and gazebo that overlooks the pond and the popular splashpad. Every home in this charming community not only looks unique, but also exceeds a 5 Star Energy Efficiency Rating! Oklahoma City's arts and culture is well known and highly rated.
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Okc, on Jan 12, 2022
There were some things that need repair when we moved in and it took a while to get them done The home is very nice. Having to do touch up on things but paint was left to do it with.
Okc, on Feb 09, 2022
My customer care rep was not very organized. It took months to complete our “move in” check list. I felt as if I had to constantly remind her what needed to be done or to follow up on getting things done. When it came to the final thing on our checklist, I reached out to her to see when our new window would be installed. She never returned my message, but I did get a call from the window company. I work in a similar environment so it makes no sense to me how you work in customer care, but you are not customer oriented.
Okc, OK, on May 05, 2022
My home was NOT move in ready. Had a long list of imperfections or incompletions. Had to reach out to [name removed] to get any movement on repairs. Still waiting on my driveway crack to be repaired and my front pillars to be repaired. I have lived in this house over two months and it is the WORST decision I have ever made. My son is building in Native Plains and believe me I have tried to talk him out of building with Ideal homes. VERY disappointed. Your new motto should be "Quality of Quantity"
Okc, on Dec 28, 2021
The builder I worked with [name removed] was always checking even after I moved in to ensure everything was good
Okc, on Jan 22, 2022
I like the overall sales process and all of the employees were awesome. Just a little more communication.
Okc, OK, on Mar 13, 2022
Timeline was way longer than initially told. Things that were supposed to be finished on our “walk through” still haven’t been finished
Okc, on Jan 01, 2022
I wish I had refused to close on the home until it was finished because it's taken several months, and nagging from me, to get everything done. The worst were the exterior painters. When I moved in there was concrete splatter on the walls of back patio and front porch, front door was unpainted. After being told by [name removed] several times that he'd call or be there, I got stood up after waiting around all day. When painters did come, I couldn't communicate with them because they didn't speak English. Now the front door has bits of white showing through, I have blue paint on my door mat and they reattached my hose (that I had removed and covered the faucet for winter) to clean their equipment which was fine. But they left the hose attached which I didnt notice because I usually drive in the garage, and it was so tight I had to call a family member to come over at night to try to get the hose off on a night before the temp was supposed to get down to 16. Now he says my faucet may be damaged trying to get the hose off. It's very frustrating to see the new builds all around me with finished exterior painting and I had to work so hard to get it done on my house. I guess it was because I'd already paid for my house so it wasn't a priority.
Okc, OK, on Feb 26, 2022
The purchase experience was very seamless. [name removed] was great! Answered all of our questions.
Okc, on Oct 01, 2021
The customer care experience has been extremely helpful in answering all my questions as a first time homeowner!
Okc, OK, on Feb 18, 2022
Still have items not completed 45 days after closing. But I don’t think it’s the company’s fault. Supply chains are crazy right now.
Okc, on Sep 01, 2021
Any time we’ve had any issues they come out right away and take care of it.
Okc, OK, on Feb 02, 2022
The build was riddled with issues. A lot of stuff that was picked ended up being unavailable. The house sat for weeks without work being done. A lot of mistakes were made with the purchase order and what was actually installed. At the walk through, there was a lot wrong or done sloppily. That all being said, everyone I worked with was decent and appreciative of my patience and kindness and did not try to take advantage of it, with the exception of the customer care manager. He was rude and condescending and told me I was being nitpicky. The rest of the customer care team I've dealt with was incredible, as was everyone from my rep to the builder to the closing department.
Okc, on Aug 12, 2021
I am missing 2 front window screens and others with the same Windows have there's They is a repairs to the back door frame that have not been done and both things were reported. These are very easy to fix but no action has been taken. There is a home owner across From me who has added on to the back of the house and it looks very bad no paint siding not cut evenly!
Okc, OK, on Dec 15, 2021
I liked the consistent/open communication with the builder. I didn’t like that things were pointed out and not fixed before move in. One thing I knew wasn’t going to be fixed prior to moving in because of the material shortage. Other things such as stain, paint both interior and exterior were not fixed after we pointed them out through the walk through. [name removed] also tapped things during the building process and the tape was removed but the problem wasn’t fixed. The completed product is not satisfactory.
Okc, on Aug 10, 2021
Moved in first week of March and our Sod was laid already dead. Have been told since March its getting replaced. It's now August and we only have weeks and dirt in our yard and no new sod
Okc, OK, on Oct 18, 2021
Our Sales [name removed], [name removed] is beyond amazing! She’s been so helpful and genuine. [name removed], our builder is great! However, I have not had the best experience with our customer care rep. She had to rearrange our orientation right before a holiday weekend so that left no time for repairs to be made before we closed on our house. We also didn’t have a lot of repairs made because she failed to write all our requests down. We have a meeting this week to go over the stuff she didn’t write down. I’m hoping for a better resolution to these issues.
Okc, OK, on Sep 18, 2021
[Translated from VI] The customer service is very good and enthusiastic, the staff is friendly and has a deep understanding of the house they are working in.
Okc, OK, on Aug 29, 2021
Everyone Ive dealt with so far have been womderful from [name removed], [name removed] and even [name removed] Title. However, the house wasnt completely finished when I bought it. A garage door panel still needs to be replaced, shoe moldings installed, front door and sofits need to be cleaned and painted. An undercabinet light is bad and still needs to be replaced. Some guttering needs to be completed. Etc. I thought the at the final walkthrough, everything would be finished but thats not the case. I would have preferred the closing be delayed until everything was finished.
Okc, OK, on Aug 26, 2021
Several shortages with items, still have items incomplete at the house.
Okc, OK, on Jul 15, 2021
Progress seemed slow but, since that was all pandemic-related, it was obviously out of Ideal’s control. [name removed], [name removed] and [name removed] were all fantastic and super helpful from start to finish. We would absolutely recommend Ideal to anyone we know looking to build a home.
Okc, OK, on May 30, 2021
The loved how easily it was to get information from the workers at Ideal!!
Okc, OK, on May 16, 2021
COVID made it annoying. I don’t think it was Ideal Homes fault. It was just the delays.
Okc, OK, on May 08, 2021
I am having trouble with the mail we are not on the map and they are refusing to deliver my mail and package that because my street in not in the system
Okc, OK, on Apr 23, 2021
Everything went smooth and as was promised by ideal homes
Okc, OK, on Apr 22, 2021
My sod was left on a pallet for 3 weeks and then laid down in my yard so the sod was dead and couldn't take and now it's just turning to dirt. The stain on the front of my house was put on wrong and has bubbles all over it and hasn't been fixed. After the sod was laid in the backyard a cement truck drove through my yard killing the sod and created divots in my yard and tracks in my backyard from the weight of the truck
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Okc, OK, on May 05, 2022
My home was NOT move in ready. Had a long list of imperfections or incompletions. Had to reach out to [name removed] to get any movement on repairs. Still waiting on my driveway crack to be repaired and my front pillars to be repaired. I have lived in this house over two months and it is the WORST decision I have ever made. My son is building in Native Plains and believe me I have tried to talk him out of building with Ideal homes. VERY disappointed. Your new motto should be "Quality of Quantity"
Okc, OK, on Mar 13, 2022
Timeline was way longer than initially told. Things that were supposed to be finished on our “walk through” still haven’t been finished
Okc, OK, on Feb 26, 2022
The purchase experience was very seamless. [name removed] was great! Answered all of our questions.
Okc, OK, on Feb 18, 2022
Still have items not completed 45 days after closing. But I don’t think it’s the company’s fault. Supply chains are crazy right now.
Okc, OK, on Feb 02, 2022
The build was riddled with issues. A lot of stuff that was picked ended up being unavailable. The house sat for weeks without work being done. A lot of mistakes were made with the purchase order and what was actually installed. At the walk through, there was a lot wrong or done sloppily. That all being said, everyone I worked with was decent and appreciative of my patience and kindness and did not try to take advantage of it, with the exception of the customer care manager. He was rude and condescending and told me I was being nitpicky. The rest of the customer care team I've dealt with was incredible, as was everyone from my rep to the builder to the closing department.
Okc, OK, on Dec 15, 2021
I liked the consistent/open communication with the builder. I didn’t like that things were pointed out and not fixed before move in. One thing I knew wasn’t going to be fixed prior to moving in because of the material shortage. Other things such as stain, paint both interior and exterior were not fixed after we pointed them out through the walk through. [name removed] also tapped things during the building process and the tape was removed but the problem wasn’t fixed. The completed product is not satisfactory.
Okc, OK, on Oct 18, 2021
Our Sales [name removed], [name removed] is beyond amazing! She’s been so helpful and genuine. [name removed], our builder is great! However, I have not had the best experience with our customer care rep. She had to rearrange our orientation right before a holiday weekend so that left no time for repairs to be made before we closed on our house. We also didn’t have a lot of repairs made because she failed to write all our requests down. We have a meeting this week to go over the stuff she didn’t write down. I’m hoping for a better resolution to these issues.
Okc, OK, on Sep 18, 2021
[Translated from VI] The customer service is very good and enthusiastic, the staff is friendly and has a deep understanding of the house they are working in.
Okc, OK, on Aug 29, 2021
Everyone Ive dealt with so far have been womderful from [name removed], [name removed] and even [name removed] Title. However, the house wasnt completely finished when I bought it. A garage door panel still needs to be replaced, shoe moldings installed, front door and sofits need to be cleaned and painted. An undercabinet light is bad and still needs to be replaced. Some guttering needs to be completed. Etc. I thought the at the final walkthrough, everything would be finished but thats not the case. I would have preferred the closing be delayed until everything was finished.
Okc, OK, on Aug 26, 2021
Several shortages with items, still have items incomplete at the house.
Okc, OK, on Jul 15, 2021
Progress seemed slow but, since that was all pandemic-related, it was obviously out of Ideal’s control. [name removed], [name removed] and [name removed] were all fantastic and super helpful from start to finish. We would absolutely recommend Ideal to anyone we know looking to build a home.
Okc, OK, on May 30, 2021
The loved how easily it was to get information from the workers at Ideal!!
Okc, OK, on May 16, 2021
COVID made it annoying. I don’t think it was Ideal Homes fault. It was just the delays.
Okc, OK, on May 08, 2021
I am having trouble with the mail we are not on the map and they are refusing to deliver my mail and package that because my street in not in the system
Okc, OK, on Apr 23, 2021
Everything went smooth and as was promised by ideal homes
Okc, OK, on Apr 22, 2021
My sod was left on a pallet for 3 weeks and then laid down in my yard so the sod was dead and couldn't take and now it's just turning to dirt. The stain on the front of my house was put on wrong and has bubbles all over it and hasn't been fixed. After the sod was laid in the backyard a cement truck drove through my yard killing the sod and created divots in my yard and tracks in my backyard from the weight of the truck
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Okc, on Feb 09, 2022
My customer care rep was not very organized. It took months to complete our “move in” check list. I felt as if I had to constantly remind her what needed to be done or to follow up on getting things done. When it came to the final thing on our checklist, I reached out to her to see when our new window would be installed. She never returned my message, but I did get a call from the window company. I work in a similar environment so it makes no sense to me how you work in customer care, but you are not customer oriented.
Okc, on Jan 22, 2022
I like the overall sales process and all of the employees were awesome. Just a little more communication.
Okc, on Jan 01, 2022
I wish I had refused to close on the home until it was finished because it's taken several months, and nagging from me, to get everything done. The worst were the exterior painters. When I moved in there was concrete splatter on the walls of back patio and front porch, front door was unpainted. After being told by [name removed] several times that he'd call or be there, I got stood up after waiting around all day. When painters did come, I couldn't communicate with them because they didn't speak English. Now the front door has bits of white showing through, I have blue paint on my door mat and they reattached my hose (that I had removed and covered the faucet for winter) to clean their equipment which was fine. But they left the hose attached which I didnt notice because I usually drive in the garage, and it was so tight I had to call a family member to come over at night to try to get the hose off on a night before the temp was supposed to get down to 16. Now he says my faucet may be damaged trying to get the hose off. It's very frustrating to see the new builds all around me with finished exterior painting and I had to work so hard to get it done on my house. I guess it was because I'd already paid for my house so it wasn't a priority.
Okc, on Oct 01, 2021
The customer care experience has been extremely helpful in answering all my questions as a first time homeowner!
Okc, on Sep 01, 2021
Any time we’ve had any issues they come out right away and take care of it.
Okc, on Aug 12, 2021
I am missing 2 front window screens and others with the same Windows have there's They is a repairs to the back door frame that have not been done and both things were reported. These are very easy to fix but no action has been taken. There is a home owner across From me who has added on to the back of the house and it looks very bad no paint siding not cut evenly!
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Okc, on Jan 12, 2022
There were some things that need repair when we moved in and it took a while to get them done The home is very nice. Having to do touch up on things but paint was left to do it with.
Okc, on Dec 28, 2021
The builder I worked with [name removed] was always checking even after I moved in to ensure everything was good