Overall Satisfaction
Community Profile
Featherstone features a playground, splashpad, walking trails, beautiful ponds, curving streets, and short cul-de-sacs. Nestled in the heart of South Moore, this community offers quick and convenient access to I-35 and I-240, yet maintains a country feel with 42 acres devoted to common areas and Victorian-style light posts.
Residents of Featherstone enjoy our large playground and gazebo that overlooks the pond and the popular splashpad. Every home in this charming community not only looks unique, but also exceeds a 5 Star Energy Efficiency Rating! Oklahoma City's arts and culture is well known and highly rated.
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Oklahoma City, on Jan 27, 2024
I have not needed to utilize the warranty service yet (I possibly should because I'm experiencing that my hot water heater is at its highest capacity, and my bath/shower water only feels warm), but I've been very satisfied with the customer service.
Oklahoma City, OK, on Apr 09, 2024
Everyone was nice and understanding as this is our first house. From what to expect and questions about different things we saw while it was built.
Oklahoma City, on Jan 25, 2024
I used it when I first moved in and the issues were taken care of quickly.
Oklahoma City, OK, on Mar 20, 2024
There was a period of poor communication but it all worked out in the end. Not a fan of the paint standard.
Oklahoma City, on Jun 24, 2024
I especially liked the tour of my home when I purchased it.
Oklahoma City, OK, on Sep 25, 2023
I liked the orientation to my new home the best.
Oklahoma City, on Nov 10, 2023
For the most part if there is a problem, it is usually taken care of fairly quickly. If not there is great communication of about when it will be taken care of.
Oklahoma City, on Apr 24, 2024
I enjoyed the quality of the home, the follow up from representatives, and the packet of information provided on the home.
Oklahoma City, OK, on Sep 25, 2023
I feel that the salesperson could have been more interactive after the contract was signed.
Oklahoma City, on Nov 07, 2023
What I like about the warranty/customer service is their willingness to much sure you are taking of care of. The only dislike that I can think of is some of the things that we mentioned that needed to be fixed we are still waiting on.
Oklahoma City, OK, on Jul 21, 2023
The First [name removed] [name removed] that we dealt with almost caused us to back out. Was very pushy, and would call every other day to the point where we talked to our realtor about getting down payment back.
Oklahoma City, on Nov 07, 2023
What I dislike is the fact that when you have a problem, I have struggled with have my calls returned and someone taking care of my problem. Having a new patio crack within weeks of moving in and no one addressing the problem is a problem
Oklahoma City, on Apr 02, 2024
I dislike the fact that the rods in the closed are not braced in the middle to support the amount of clothes I have and the biggest issue I have is that the door jam on the side garage door is not secured or sealed as there is daylight under the door jam and I continue to have a mice infestation in my garage. Even though I have been told that "it is normal for the concrete to crack" on the patio, I am not happy that half of the patio pad added to the house is cracked.
Oklahoma City, OK, on Jul 18, 2023
The inability to make design changes. For example, the pictures showed a walk in shower in the master and there is a tub/shower combo. Even when the property appraised for less it was still a no to make this change. Was told it was not be finished before closing. It was also a no to install the gutters on the sides and back of the home which is actually necessary and a preventive item.
Oklahoma City, on Nov 07, 2023
I love the design, and the communication throughout the building process was great!
Oklahoma City, OK, on Jun 30, 2023
I liked my interactions with the Ideal Homes builder. They were very honest and upfront throughout the whole process and willing to negotiate and make certain concessions which improved our overall outlook on the purchase. My only complaint is that it wasn't until the day of, as we were leaving to sign the contract, that the home was finally cleaned and all of our requests were fulfilled regarding minor repairs and patches. All prior viewings and meetings at the home were somewhat hindered by dirty floors and debris. This did cause some stress in the final few days leading up to signing the contract.
Oklahoma City, on Aug 15, 2023
The people. The people at Ideal Homes are awesome!
Oklahoma City, on Oct 09, 2023
There is a couple of minor things that still need to be corrected that has not been addressed yet but all in all I’m still 100% satisfied
Oklahoma City, on May 10, 2023
Lack of communication. Only had one official visit
Oklahoma City, OK, on Jun 21, 2023
99.99 percent of our purchasing experience was excellent. The only .1 percent that we disliked was they didn't fill in the gaps in our backyard like they said they would. Otherwise we enjoyed every minute from the contract to the move-in.
Oklahoma City, on Sep 19, 2023
It has been a piece of mind knowing it’s there.
Okc, on Dec 25, 2022
We love the experience with our realtor [name removed]. Other then that everything has been rushed and it like pulling teeth to get anyone back to the house to fix things that need to be down and we are still needing two things and it’s been almost a year now since moving in
Oklahoma City, OK, on Jun 13, 2023
My dad [name removed] works for ideal and we were really excited about our new home. [name removed] was incredibly helpful at the beginning of our process, showed us multiple houses, and answered our plethora of questions. [name removed] our lender was also very helpful and we were very grateful for both of them. Our experience after that was pretty disappointing and I know my dad was embarrassed. We moved in on April 28th and still have blue tape outside of our house. My dad had taken the time to come in and blue tape around our house two weeks before and a lot of the tape was just removed and things were not fixed, so he had to push to get things fixed even after we moved in. For example, our windows were not caulked, they covered an outlet, and there’s still some minor things about the house that aren’t right. Our cabinets don’t close properly and there’s split cracks on the inside of multiple of our doors. I was told our house should have been clean every time we came inside for meetings and move in day, and it was dirty every time we came in. There were pee stains on our toilet the day we moved in and we were told it had already been deep cleaned. [name removed] who we worked with in customer care was not super helpful and that was frustrating too. We never received a copy of our orientation and my dad said we should have gotten that. She told us she would get us a copy of the selections in our house after we closed and we never got those either. My partner isn’t from Oklahoma City and got lost on her way to the house and was two minutes late, and [name removed] made a snarky comment about that as well. A lot of things we only knew about because my dad had told me. I think very highly of ideal homes and have always wanted the company to provide my first home, and a lot of money went into buying the house so the experience was more frustrating than exciting. We have our 60 day walk through soon so I am hoping things will be better.
Oklahoma City, on Aug 19, 2023
Getting ahold of someone. I've called, left a message, emailed, and still had to do it multiple times. However, once we connect the service is great.
Okc, on Jan 12, 2022
There were some things that need repair when we moved in and it took a while to get them done The home is very nice. Having to do touch up on things but paint was left to do it with.
Oklahoma City, on May 17, 2023
Everything was explained to us quite thoroughly
Oklahoma City, OK, on May 22, 2023
All personal from ideal homes was extremely helpful and gave my wife and I personal attention in the entire process of our home buying experience. [name removed] ([name removed]) [name removed] and [name removed] and the entire team are exceptional, thank you so very much for a wonderful experience.
Okc, on Dec 28, 2021
The builder I worked with [name removed] was always checking even after I moved in to ensure everything was good
Oklahoma City, on Apr 12, 2023
They were prompt and when we place a service request the tech had taken care of us quickly.
Oklahoma City, on Mar 16, 2023
Within the first 5 days of moving into this home our sewer was backed up, the shower was overflowing, we had to open the sewage pipes which overflowed with XXXXX water, “flushable wipes” and human XXXXX . I was then contacted by a customer care rep who stated that it was my own fault and I was the one using those wipes. That there was no way a worker had done that due to the face we had “lived there for months” which was wrong because we had moved in 5 days prior. Fast forward, we did our 60 day walk through, to which we pointed out many things were wrong with the home. Three different companies came to fix the back door and damaged it, no one has come to fix it since. The foundation of our home is showing on the side. There are holes in the back porch that are supposed to be filled in. There are still countless things that need to be fixed, replaced, or redone and they have not been done. I’m honestly very disappointed in how dismissive the warrant service is.
Oklahoma City, OK, on Mar 21, 2023
I wasn’t too impressed with [name removed] Capital [name removed]. When I would call, the person who answered did not sound at all happy, and was more toward the rude side.
Oklahoma City, on Dec 03, 2022
[name removed] moving fast enough. Sod has been a disaster
Oklahoma City, OK, on Feb 22, 2023
I disliked not being able to choose any paint colors or other finishes. I understand that lingering covid affects meant that it's no longer feasible for customers to choose everything, but it would have been nice to choose some paint colors. That said, I absolutely love my home! The designer did a fantastic job!
Okc, on Oct 26, 2022
The [name removed] Check was a nice assurance, that any remaining issues would be fixed at no extra cost. This promise was met and kept and the service was excellent.
Oklahoma City, OK, on Jan 30, 2023
I liked the ease of communication when it came to purchasing my home. I appreciated the ability to work around scheduling for dates of closure. I enjoyed their loyalty to me as a customer when it came to the purchase of my home. One particular thing that has discouraged my purchase of my home is the home not being completely as good as it could be yet. There's still minor things that have yet to be addressed and "completed" on my walk through of my home.
Okc, on Oct 24, 2022
I was told when we bought the house that our sod would not be covered under warranty. The sod was marked as questionable during our walk thru before signing. I then spent months of watering just for the grass to never grow. We had our driveway replaced and they left concrete chunks all throughout the yard around the driveway and dirt and chunks of concrete that has not been cleaned and that was over a month ago.
Okc, on Jun 25, 2022
I have called and requested someone to come and take a look at my shower. It has been two weeks now. Other than that, when my lawn was sodded back at the closing date, an ice storm rolled thru. Most likely, this sod was dead before it even had a chance to grow. My mistake for not including that in the contract. That being said, something to think about with homes closing in the dead of winter.
Oklahoma City, OK, on Jan 14, 2023
The absolute best part of our entire experience with Ideal was working with [name removed] in Quality Assurance. After several constructions mistakes made by incorrect POs and builders, she did EVERYTHING in her power to not only get those mistakes corrected but also fought for us to receive other compensation. She spent so much time making sure our home would be completed to our standards and exceptions and made sure everything was done before closing. I cannot say enough good things about [name removed]!
Okc, on Jun 09, 2022
[name removed] gave me his number said to contact anytime I needed he never replies. My sod never took in my front yard and pieces of my back I’ve watered and did everything and it’s dead can’t get anyone to contact us about replacing the sod as the yard looks horrrible. The house is now settling and causing issues with doors and cabinets not closing easily. The garbage disposal we have is the cheapest one on the market and is complete junk.our fence was out up wrong in my opinion the dog behind us as well as my dog can put half there head thru at the bottom bc the fence wasn’t placed all the way to the ground. I think there needs to be a French drain placed between the house next door and mine as water floods thru and standing water when it rains over there.i have pieces of trim that weren’t painted. They did horrible job painting my front door on both sides. The top of our garage door has several places we’re it wasn’t painted. The side garage door has the biggest Slope it’s horrible all they came out and did was shovel a couple scoops of dirt around the cement but it still slopes off can’t even put Polycart over there bc of the slope just not happy with many things and the communication is horrible.
Okc, on Feb 09, 2022
My customer care rep was not very organized. It took months to complete our “move in” check list. I felt as if I had to constantly remind her what needed to be done or to follow up on getting things done. When it came to the final thing on our checklist, I reached out to her to see when our new window would be installed. She never returned my message, but I did get a call from the window company. I work in a similar environment so it makes no sense to me how you work in customer care, but you are not customer oriented.
Oklahoma City, OK, on Dec 19, 2022
It was an amazing experience and we are so happy to be in our beautiful home, thank you Ideal!
Okc, on Jan 22, 2022
I like the overall sales process and all of the employees were awesome. Just a little more communication.
Oklahoma City, OK, on Nov 19, 2022
Oversite of build order for inconsistencies
Okc, on Jan 01, 2022
I wish I had refused to close on the home until it was finished because it's taken several months, and nagging from me, to get everything done. The worst were the exterior painters. When I moved in there was concrete splatter on the walls of back patio and front porch, front door was unpainted. After being told by [name removed] several times that he'd call or be there, I got stood up after waiting around all day. When painters did come, I couldn't communicate with them because they didn't speak English. Now the front door has bits of white showing through, I have blue paint on my door mat and they reattached my hose (that I had removed and covered the faucet for winter) to clean their equipment which was fine. But they left the hose attached which I didnt notice because I usually drive in the garage, and it was so tight I had to call a family member to come over at night to try to get the hose off on a night before the temp was supposed to get down to 16. Now he says my faucet may be damaged trying to get the hose off. It's very frustrating to see the new builds all around me with finished exterior painting and I had to work so hard to get it done on my house. I guess it was because I'd already paid for my house so it wasn't a priority.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Oklahoma City, OK, on Apr 09, 2024
Everyone was nice and understanding as this is our first house. From what to expect and questions about different things we saw while it was built.
Oklahoma City, OK, on Mar 20, 2024
There was a period of poor communication but it all worked out in the end. Not a fan of the paint standard.
Oklahoma City, OK, on Sep 25, 2023
I liked the orientation to my new home the best.
Oklahoma City, OK, on Sep 25, 2023
I feel that the salesperson could have been more interactive after the contract was signed.
Oklahoma City, OK, on Jul 21, 2023
The First [name removed] [name removed] that we dealt with almost caused us to back out. Was very pushy, and would call every other day to the point where we talked to our realtor about getting down payment back.
Oklahoma City, OK, on Jul 18, 2023
The inability to make design changes. For example, the pictures showed a walk in shower in the master and there is a tub/shower combo. Even when the property appraised for less it was still a no to make this change. Was told it was not be finished before closing. It was also a no to install the gutters on the sides and back of the home which is actually necessary and a preventive item.
Oklahoma City, OK, on Jun 30, 2023
I liked my interactions with the Ideal Homes builder. They were very honest and upfront throughout the whole process and willing to negotiate and make certain concessions which improved our overall outlook on the purchase. My only complaint is that it wasn't until the day of, as we were leaving to sign the contract, that the home was finally cleaned and all of our requests were fulfilled regarding minor repairs and patches. All prior viewings and meetings at the home were somewhat hindered by dirty floors and debris. This did cause some stress in the final few days leading up to signing the contract.
Oklahoma City, OK, on Jun 21, 2023
99.99 percent of our purchasing experience was excellent. The only .1 percent that we disliked was they didn't fill in the gaps in our backyard like they said they would. Otherwise we enjoyed every minute from the contract to the move-in.
Oklahoma City, OK, on Jun 13, 2023
My dad [name removed] works for ideal and we were really excited about our new home. [name removed] was incredibly helpful at the beginning of our process, showed us multiple houses, and answered our plethora of questions. [name removed] our lender was also very helpful and we were very grateful for both of them. Our experience after that was pretty disappointing and I know my dad was embarrassed. We moved in on April 28th and still have blue tape outside of our house. My dad had taken the time to come in and blue tape around our house two weeks before and a lot of the tape was just removed and things were not fixed, so he had to push to get things fixed even after we moved in. For example, our windows were not caulked, they covered an outlet, and there’s still some minor things about the house that aren’t right. Our cabinets don’t close properly and there’s split cracks on the inside of multiple of our doors. I was told our house should have been clean every time we came inside for meetings and move in day, and it was dirty every time we came in. There were pee stains on our toilet the day we moved in and we were told it had already been deep cleaned. [name removed] who we worked with in customer care was not super helpful and that was frustrating too. We never received a copy of our orientation and my dad said we should have gotten that. She told us she would get us a copy of the selections in our house after we closed and we never got those either. My partner isn’t from Oklahoma City and got lost on her way to the house and was two minutes late, and [name removed] made a snarky comment about that as well. A lot of things we only knew about because my dad had told me. I think very highly of ideal homes and have always wanted the company to provide my first home, and a lot of money went into buying the house so the experience was more frustrating than exciting. We have our 60 day walk through soon so I am hoping things will be better.
Oklahoma City, OK, on May 22, 2023
All personal from ideal homes was extremely helpful and gave my wife and I personal attention in the entire process of our home buying experience. [name removed] ([name removed]) [name removed] and [name removed] and the entire team are exceptional, thank you so very much for a wonderful experience.
Oklahoma City, OK, on Mar 21, 2023
I wasn’t too impressed with [name removed] Capital [name removed]. When I would call, the person who answered did not sound at all happy, and was more toward the rude side.
Oklahoma City, OK, on Feb 22, 2023
I disliked not being able to choose any paint colors or other finishes. I understand that lingering covid affects meant that it's no longer feasible for customers to choose everything, but it would have been nice to choose some paint colors. That said, I absolutely love my home! The designer did a fantastic job!
Oklahoma City, OK, on Jan 30, 2023
I liked the ease of communication when it came to purchasing my home. I appreciated the ability to work around scheduling for dates of closure. I enjoyed their loyalty to me as a customer when it came to the purchase of my home. One particular thing that has discouraged my purchase of my home is the home not being completely as good as it could be yet. There's still minor things that have yet to be addressed and "completed" on my walk through of my home.
Oklahoma City, OK, on Jan 14, 2023
The absolute best part of our entire experience with Ideal was working with [name removed] in Quality Assurance. After several constructions mistakes made by incorrect POs and builders, she did EVERYTHING in her power to not only get those mistakes corrected but also fought for us to receive other compensation. She spent so much time making sure our home would be completed to our standards and exceptions and made sure everything was done before closing. I cannot say enough good things about [name removed]!
Oklahoma City, OK, on Dec 19, 2022
It was an amazing experience and we are so happy to be in our beautiful home, thank you Ideal!
Oklahoma City, OK, on Nov 19, 2022
Oversite of build order for inconsistencies
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Oklahoma City, on Jan 27, 2024
I have not needed to utilize the warranty service yet (I possibly should because I'm experiencing that my hot water heater is at its highest capacity, and my bath/shower water only feels warm), but I've been very satisfied with the customer service.
Oklahoma City, on Jan 25, 2024
I used it when I first moved in and the issues were taken care of quickly.
Oklahoma City, on Nov 10, 2023
For the most part if there is a problem, it is usually taken care of fairly quickly. If not there is great communication of about when it will be taken care of.
Oklahoma City, on Nov 07, 2023
What I like about the warranty/customer service is their willingness to much sure you are taking of care of. The only dislike that I can think of is some of the things that we mentioned that needed to be fixed we are still waiting on.
Oklahoma City, on Nov 07, 2023
What I dislike is the fact that when you have a problem, I have struggled with have my calls returned and someone taking care of my problem. Having a new patio crack within weeks of moving in and no one addressing the problem is a problem
Oklahoma City, on Oct 09, 2023
There is a couple of minor things that still need to be corrected that has not been addressed yet but all in all I’m still 100% satisfied
Oklahoma City, on Sep 19, 2023
It has been a piece of mind knowing it’s there.
Oklahoma City, on Aug 19, 2023
Getting ahold of someone. I've called, left a message, emailed, and still had to do it multiple times. However, once we connect the service is great.
Oklahoma City, on May 17, 2023
Everything was explained to us quite thoroughly
Oklahoma City, on Apr 12, 2023
They were prompt and when we place a service request the tech had taken care of us quickly.
Oklahoma City, on Mar 16, 2023
Within the first 5 days of moving into this home our sewer was backed up, the shower was overflowing, we had to open the sewage pipes which overflowed with XXXXX water, “flushable wipes” and human XXXXX . I was then contacted by a customer care rep who stated that it was my own fault and I was the one using those wipes. That there was no way a worker had done that due to the face we had “lived there for months” which was wrong because we had moved in 5 days prior. Fast forward, we did our 60 day walk through, to which we pointed out many things were wrong with the home. Three different companies came to fix the back door and damaged it, no one has come to fix it since. The foundation of our home is showing on the side. There are holes in the back porch that are supposed to be filled in. There are still countless things that need to be fixed, replaced, or redone and they have not been done. I’m honestly very disappointed in how dismissive the warrant service is.
Oklahoma City, on Dec 03, 2022
[name removed] moving fast enough. Sod has been a disaster
Okc, on Oct 26, 2022
The [name removed] Check was a nice assurance, that any remaining issues would be fixed at no extra cost. This promise was met and kept and the service was excellent.
Okc, on Oct 24, 2022
I was told when we bought the house that our sod would not be covered under warranty. The sod was marked as questionable during our walk thru before signing. I then spent months of watering just for the grass to never grow. We had our driveway replaced and they left concrete chunks all throughout the yard around the driveway and dirt and chunks of concrete that has not been cleaned and that was over a month ago.
Okc, on Jun 25, 2022
I have called and requested someone to come and take a look at my shower. It has been two weeks now. Other than that, when my lawn was sodded back at the closing date, an ice storm rolled thru. Most likely, this sod was dead before it even had a chance to grow. My mistake for not including that in the contract. That being said, something to think about with homes closing in the dead of winter.
Okc, on Jun 09, 2022
[name removed] gave me his number said to contact anytime I needed he never replies. My sod never took in my front yard and pieces of my back I’ve watered and did everything and it’s dead can’t get anyone to contact us about replacing the sod as the yard looks horrrible. The house is now settling and causing issues with doors and cabinets not closing easily. The garbage disposal we have is the cheapest one on the market and is complete junk.our fence was out up wrong in my opinion the dog behind us as well as my dog can put half there head thru at the bottom bc the fence wasn’t placed all the way to the ground. I think there needs to be a French drain placed between the house next door and mine as water floods thru and standing water when it rains over there.i have pieces of trim that weren’t painted. They did horrible job painting my front door on both sides. The top of our garage door has several places we’re it wasn’t painted. The side garage door has the biggest Slope it’s horrible all they came out and did was shovel a couple scoops of dirt around the cement but it still slopes off can’t even put Polycart over there bc of the slope just not happy with many things and the communication is horrible.
Okc, on Feb 09, 2022
My customer care rep was not very organized. It took months to complete our “move in” check list. I felt as if I had to constantly remind her what needed to be done or to follow up on getting things done. When it came to the final thing on our checklist, I reached out to her to see when our new window would be installed. She never returned my message, but I did get a call from the window company. I work in a similar environment so it makes no sense to me how you work in customer care, but you are not customer oriented.
Okc, on Jan 22, 2022
I like the overall sales process and all of the employees were awesome. Just a little more communication.
Okc, on Jan 01, 2022
I wish I had refused to close on the home until it was finished because it's taken several months, and nagging from me, to get everything done. The worst were the exterior painters. When I moved in there was concrete splatter on the walls of back patio and front porch, front door was unpainted. After being told by [name removed] several times that he'd call or be there, I got stood up after waiting around all day. When painters did come, I couldn't communicate with them because they didn't speak English. Now the front door has bits of white showing through, I have blue paint on my door mat and they reattached my hose (that I had removed and covered the faucet for winter) to clean their equipment which was fine. But they left the hose attached which I didnt notice because I usually drive in the garage, and it was so tight I had to call a family member to come over at night to try to get the hose off on a night before the temp was supposed to get down to 16. Now he says my faucet may be damaged trying to get the hose off. It's very frustrating to see the new builds all around me with finished exterior painting and I had to work so hard to get it done on my house. I guess it was because I'd already paid for my house so it wasn't a priority.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Oklahoma City, on Jun 24, 2024
I especially liked the tour of my home when I purchased it.
Oklahoma City, on Apr 24, 2024
I enjoyed the quality of the home, the follow up from representatives, and the packet of information provided on the home.
Oklahoma City, on Apr 02, 2024
I dislike the fact that the rods in the closed are not braced in the middle to support the amount of clothes I have and the biggest issue I have is that the door jam on the side garage door is not secured or sealed as there is daylight under the door jam and I continue to have a mice infestation in my garage. Even though I have been told that "it is normal for the concrete to crack" on the patio, I am not happy that half of the patio pad added to the house is cracked.
Oklahoma City, on Nov 07, 2023
I love the design, and the communication throughout the building process was great!
Oklahoma City, on Aug 15, 2023
The people. The people at Ideal Homes are awesome!
Oklahoma City, on May 10, 2023
Lack of communication. Only had one official visit
Okc, on Dec 25, 2022
We love the experience with our realtor [name removed]. Other then that everything has been rushed and it like pulling teeth to get anyone back to the house to fix things that need to be down and we are still needing two things and it’s been almost a year now since moving in
Okc, on Jan 12, 2022
There were some things that need repair when we moved in and it took a while to get them done The home is very nice. Having to do touch up on things but paint was left to do it with.
Okc, on Dec 28, 2021
The builder I worked with [name removed] was always checking even after I moved in to ensure everything was good