Top Homebuilder Ratings & Reviews

Ideal Homes

Castlewood Trails

59 Homeowner Reviews Completed Dec 2020 - May 2022

Overall Satisfaction

4.4
Customers' overall satisfaction
4.4
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.3

Home Personalization Experience

4.7

Lender Experience

4.4

Construction Experience

4.6

Customer Care Experience

4.8

Home Readiness

4.4

Installation & Workmanship

4.5

Community Profile

At Castlewood Trails, your family will enjoy a quiet community featuring a beautiful playground, picnic area, creek, a lot of green space, and a splashpad at the heart of the neighborhood. Residents can also find parks and fishing at nearby Lake Overholser, as well as direct highway access to all areas of Oklahoma City. Yukon is a popular and welcome respite from the busyness of Oklahoma City while providing easy access back into town. 

Its small town charm offers safe neighborhoods, excellent schools, and a low crime rate. Known as the "Czech Capital of Oklahoma", there are a variety of community activities to entertain residents and draw in visitors. In Oklahoma City, enjoy arts and culture at the Museum of Art, numerous theaters, Science Museum Oklahoma, Myriad Botanical Garden, and Oklahoma City Zoo. 



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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Yukon, on Oct 08, 2021

We overall love the house, maybe the type of grass we have is least favorite out of everything!

5.0
Verified Homeowner
Yukon, on Apr 26, 2022

The customer care team is fantastic and they take their time to solve issues.

5.0
Verified Homeowner
Yukon, OK, on May 01, 2022

It took a little longer than expected but communication was good.

5.0
Verified Homeowner
Yukon, on Sep 27, 2021

The window quality, floor installation quality. Minor things that were noticeably rushed. Toilet fixings were not installed and we had to do it ourselves, etc…

3.5
Verified Homeowner
Yukon, on Mar 22, 2022

Very attentive to my questions or for anything that has come up since we moved in. Very friendly Ideal Homes staff.

4.8
Verified Homeowner
Yukon, OK, on Apr 28, 2022

Liked the presentation [name removed] conducted. I was not impressed with the contractors representative that accompanied her. I am not satisfied with the finish of the driveway where the garage door seals against the concrete. It needs to be repaired properly. Ideal sent the garage door contractor to install a thicker seal instead of repairing the concrete. Still waiting for the seal. Still waiting for the microwave trim to be installed. I had to repaint the garage interior walls myself.

2.8
Verified Homeowner
Yukon, on Aug 30, 2021

Loved our builder; however, being told at the last minute that our floor plan had been altered was not very professional and not acceptable.

2.4
Verified Homeowner
Yukon, on Mar 20, 2022

Quick response to questions

5.0
Verified Homeowner
Yukon, OK, on Apr 28, 2022

I am a first time homeowner and I had an overall excellent experience. From my leasing consultant to my design coordinator to my builder - all of them were outstanding. I am very pleased with Ideal Homes’ process from start to finish. I love my new home. Thank you!

5.0
Verified Homeowner
Yukon, on May 26, 2021

Everything has been great. From start to finish all has been totally satisfying

4.8
Verified Homeowner
Yukon, on Mar 10, 2022

The walls in my garage look un-finished. The drywall does not go all the way to the baseboard.

5.0
Verified Homeowner
Yukon, OK, on Apr 17, 2022

Dislike- communication at certain points could have been better.

4.0
Verified Homeowner
Yukon, on Jan 18, 2022

I like the check in after 30 days. I liked the overall process, really. I'm not super satisfied with my yard, but aside from that the whole process has been great.

5.0
Verified Homeowner
Yukon, OK, on Apr 05, 2022

Disliked City Wide Morgage

3.9
Verified Homeowner
Yukon, on Aug 07, 2021

I HAD AN AMAZING EXPERIENCE with the warranty/customer service. I called about cabinets/doorframe rubbing as well as cracking grout. I was given an appointment the next day and the man who helped me not only fixed those issues, but fixed several things I hadn't noticed as well as gave me tips on how to best set my thermostat to prevent humidity and save money. Amazing customer service.

5.0
Verified Homeowner
Yukon, OK, on Mar 13, 2022

Everything was excellent. There are a few small items that still need to be addressed but over all, excellent. I did try to follow up on a few of the small items but was told by [name removed] "my obligations to you ended at closing." Needless to say, that did not sit well with me, but the rest of the experience was perfect and I absolutely love my home.

4.9
Verified Homeowner
Yukon, on Jun 25, 2021

Our house was built during the beginning of the pandemic and throughout the process they company was able to keep commitments and make the experience easy and fun!

5.0
Verified Homeowner
Yukon, OK, on Feb 06, 2022

Likes: Time frame was very close of what was expected, great customer service from builder to agent, quality of the home, fantastic warranty of 2 years, garage door app (this is wonderful) Dislike: Cost of home, no option to make changes or customize. testing air-conditioner before I moved in, the welding was not come properly and there was no Freon when I loved in, (like that, house there is a 2 year warranty to resolve this issue), house was not clean at closing (this was done after I moved in and builder made sure it was clean before I moved all my things in), I think I would make sure that the customer knows the measurements for the windows - I lived in the house for over 2 weeks, I just didn't realize or know it would take that long to order blinds.

4.7
Verified Homeowner
Yukon, on Jan 10, 2021

We feel like the warrants are affordable and the customer care experience has been helpful with contacted.

5.0
Verified Homeowner
Yukon, OK, on Dec 24, 2021

Everyone was very professional and apologetic for the delays due to COVID. Everyone was very attentive to any questions we had and anytime we called or e-mailed we got a response very quickly.

5.0
Verified Homeowner
Yukon, on Dec 26, 2020

It’s perfect. They do care about the residents. Only have had good experiences

5.0
Verified Homeowner
Yukon, OK, on Dec 24, 2021

I liked the design process. I wish they had shown prices of upgrades while picking though.

4.7
Verified Homeowner
Yukon, OK, on Dec 16, 2021

Overall, Great/Smooth experience for our family. As [name removed] time homebuyer we felt confident building through ideal. everyone involved was awesome to work with. Building time took longer than expected but I know there were many reasons why.

4.9
Verified Homeowner
Yukon, OK, on Dec 10, 2021

I like the attention to details

4.8
Verified Homeowner
Yukon, OK, on Nov 23, 2021

Some of the communication with my Sales person in my community was inconsistent or I wouldn't get a reply at all unless I emailed again. Or sometimes he would get me confused with other buyers for other properties.

4.5
Verified Homeowner
Yukon, OK, on Nov 06, 2021

My house did not value at the purchase price oh, so I had to pay more out-of-pocket in order to be able to move in.

4.6
Verified Homeowner
Yukon, OK, on Nov 03, 2021

I was satisfied with the whole experience from beginning to end. I thought the Bible that was left and signed by the team was amazing. Good experience.

5.0
Verified Homeowner
Yukon, OK, on Oct 19, 2021

The communication was not good during the building process.

4.5
Verified Homeowner
Yukon, OK, on Oct 01, 2021

I was told the floor plan included a coffee bar, but ended up with a mud bench. Fencing is subpar, to put it nicely.

4.4
Verified Homeowner
Yukon, OK, on Sep 18, 2021

The yard is uneven and the sod is inconsistent...some patches are green and growing while others are brown and full of weeds.

4.7
Verified Homeowner
Yukon, OK, on Aug 30, 2021

there were no options or changes allowed to the features of the home

4.6
Verified Homeowner
Yukon, OK, on Jul 20, 2021

I thought it was wonderful. Very easy process! Communication was great!

4.5
Verified Homeowner
Yukon, OK, on Jun 14, 2021

[Translated from ES] Everything perfectly built in detail

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Yukon, OK, on May 01, 2022

It took a little longer than expected but communication was good.

5.0
Verified Homeowner
Yukon, OK, on Apr 28, 2022

Liked the presentation [name removed] conducted. I was not impressed with the contractors representative that accompanied her. I am not satisfied with the finish of the driveway where the garage door seals against the concrete. It needs to be repaired properly. Ideal sent the garage door contractor to install a thicker seal instead of repairing the concrete. Still waiting for the seal. Still waiting for the microwave trim to be installed. I had to repaint the garage interior walls myself.

2.8
Verified Homeowner
Yukon, OK, on Apr 28, 2022

I am a first time homeowner and I had an overall excellent experience. From my leasing consultant to my design coordinator to my builder - all of them were outstanding. I am very pleased with Ideal Homes’ process from start to finish. I love my new home. Thank you!

5.0
Verified Homeowner
Yukon, OK, on Apr 17, 2022

Dislike- communication at certain points could have been better.

4.0
Verified Homeowner
Yukon, OK, on Apr 05, 2022

Disliked City Wide Morgage

3.9
Verified Homeowner
Yukon, OK, on Mar 13, 2022

Everything was excellent. There are a few small items that still need to be addressed but over all, excellent. I did try to follow up on a few of the small items but was told by [name removed] "my obligations to you ended at closing." Needless to say, that did not sit well with me, but the rest of the experience was perfect and I absolutely love my home.

4.9
Verified Homeowner
Yukon, OK, on Feb 06, 2022

Likes: Time frame was very close of what was expected, great customer service from builder to agent, quality of the home, fantastic warranty of 2 years, garage door app (this is wonderful) Dislike: Cost of home, no option to make changes or customize. testing air-conditioner before I moved in, the welding was not come properly and there was no Freon when I loved in, (like that, house there is a 2 year warranty to resolve this issue), house was not clean at closing (this was done after I moved in and builder made sure it was clean before I moved all my things in), I think I would make sure that the customer knows the measurements for the windows - I lived in the house for over 2 weeks, I just didn't realize or know it would take that long to order blinds.

4.7
Verified Homeowner
Yukon, OK, on Dec 24, 2021

Everyone was very professional and apologetic for the delays due to COVID. Everyone was very attentive to any questions we had and anytime we called or e-mailed we got a response very quickly.

5.0
Verified Homeowner
Yukon, OK, on Dec 24, 2021

I liked the design process. I wish they had shown prices of upgrades while picking though.

4.7
Verified Homeowner
Yukon, OK, on Dec 16, 2021

Overall, Great/Smooth experience for our family. As [name removed] time homebuyer we felt confident building through ideal. everyone involved was awesome to work with. Building time took longer than expected but I know there were many reasons why.

4.9
Verified Homeowner
Yukon, OK, on Dec 10, 2021

I like the attention to details

4.8
Verified Homeowner
Yukon, OK, on Nov 23, 2021

Some of the communication with my Sales person in my community was inconsistent or I wouldn't get a reply at all unless I emailed again. Or sometimes he would get me confused with other buyers for other properties.

4.5
Verified Homeowner
Yukon, OK, on Nov 06, 2021

My house did not value at the purchase price oh, so I had to pay more out-of-pocket in order to be able to move in.

4.6
Verified Homeowner
Yukon, OK, on Nov 03, 2021

I was satisfied with the whole experience from beginning to end. I thought the Bible that was left and signed by the team was amazing. Good experience.

5.0
Verified Homeowner
Yukon, OK, on Oct 19, 2021

The communication was not good during the building process.

4.5
Verified Homeowner
Yukon, OK, on Oct 01, 2021

I was told the floor plan included a coffee bar, but ended up with a mud bench. Fencing is subpar, to put it nicely.

4.4
Verified Homeowner
Yukon, OK, on Sep 18, 2021

The yard is uneven and the sod is inconsistent...some patches are green and growing while others are brown and full of weeds.

4.7
Verified Homeowner
Yukon, OK, on Aug 30, 2021

there were no options or changes allowed to the features of the home

4.6
Verified Homeowner
Yukon, OK, on Jul 20, 2021

I thought it was wonderful. Very easy process! Communication was great!

4.5
Verified Homeowner
Yukon, OK, on Jun 14, 2021

[Translated from ES] Everything perfectly built in detail

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Yukon, on Apr 26, 2022

The customer care team is fantastic and they take their time to solve issues.

5.0
Verified Homeowner
Yukon, on Mar 22, 2022

Very attentive to my questions or for anything that has come up since we moved in. Very friendly Ideal Homes staff.

4.8
Verified Homeowner
Yukon, on Mar 20, 2022

Quick response to questions

5.0
Verified Homeowner
Yukon, on Mar 10, 2022

The walls in my garage look un-finished. The drywall does not go all the way to the baseboard.

5.0
Verified Homeowner
Yukon, on Jan 18, 2022

I like the check in after 30 days. I liked the overall process, really. I'm not super satisfied with my yard, but aside from that the whole process has been great.

5.0
Verified Homeowner
Yukon, on Aug 07, 2021

I HAD AN AMAZING EXPERIENCE with the warranty/customer service. I called about cabinets/doorframe rubbing as well as cracking grout. I was given an appointment the next day and the man who helped me not only fixed those issues, but fixed several things I hadn't noticed as well as gave me tips on how to best set my thermostat to prevent humidity and save money. Amazing customer service.

5.0
Verified Homeowner
Yukon, on Jun 25, 2021

Our house was built during the beginning of the pandemic and throughout the process they company was able to keep commitments and make the experience easy and fun!

5.0
Verified Homeowner
Yukon, on Jan 10, 2021

We feel like the warrants are affordable and the customer care experience has been helpful with contacted.

5.0
Verified Homeowner
Yukon, on Dec 26, 2020

It’s perfect. They do care about the residents. Only have had good experiences

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Yukon, on Oct 08, 2021

We overall love the house, maybe the type of grass we have is least favorite out of everything!

5.0
Verified Homeowner
Yukon, on Sep 27, 2021

The window quality, floor installation quality. Minor things that were noticeably rushed. Toilet fixings were not installed and we had to do it ourselves, etc…

3.5
Verified Homeowner
Yukon, on Aug 30, 2021

Loved our builder; however, being told at the last minute that our floor plan had been altered was not very professional and not acceptable.

2.4
Verified Homeowner
Yukon, on May 26, 2021

Everything has been great. From start to finish all has been totally satisfying

4.8
Verified Homeowner