Overall Satisfaction
Community Profile
You won’t find a more convenient location in the Oklahoma City metro than Skyline Trails. Located off of Cemetery Road in Yukon, this neighborhood is minutes from the best shopping and restaurants that Yukon has to offer. Target, Chick-fil-a, Starbucks, Lowe’s, and Johnny Carinos are just a few of the stores and restaurants only five minutes from Skyline Trails.
Whether you’re commuting to downtown Oklahoma City or even El Reno, the proximity to I-40 and the Kilpatrick Turnpike will make your morning drive a breeze. With a wooded walking trail and a creek running through the neighborhood, you’ll forget you’re so close to all the conveniences of the city. Skyline Trails in located in the highly sought-after Mustang school district, and kids and grandkids will love the neighborhood playground.
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Yukon, on Jan 14, 2023
The overall quality of the house seems to be pretty good however there are numerous small issues which, if corrected during the build, would make me more delighted with my home. Warranty service/customer care ([name removed] & [name removed]) has been very good and prompt!
Yukon, OK, on Mar 27, 2023
The experience of getting approved through the underwriter could have been easier. I think that was the most stressful part of it all.
Yukon, on May 19, 2023
The only dislike as of now is the response time from the customer care team. In most cases, the issues that have arise do not require immediate attention, but there are times where we need to know the latest status for a work order incident. Usually, when we request a repair WO we receive a notice during the call that its being worked on. After the initial call we typically dont get any follow up regarding the latest status. Sometimes, I'll have to set a reminder in my phone to call back so that I can get an update. At the moment, we sent a notice that the contractor did not install shingles over a section of our roof. At the moment, we have an exposed section to our attic. We had an inspector come out on Wednesday 5/17/23 who found this issue. We have not received any responses as of yet regarding when someone will be out to fix this issue. I sent pictures and a copy of the report via email to the customer care team and haven't received any responses. It would be nice to receive a WO number and status updates after the initial call. I've also had moments where we reach out to our customer care personnel (the one who worked with us to fix items after we first purchased the home) and we dont receive any response. Fortunately, I dont mind fixing any items that need attention, but there are instances that we need the customer care team to respond and that does not always happen. Last thing to note. I feel like we never receive email responses but I believe that the customer care team receives them. I definitely prefer calling, but in moments where we need to provide pictures and videos we never receive an email response. Overall, I do like our home. This is our first home and was really excited about having a brand new home. I understand that things will not be perfect and things can always be fixed. Just wish that we had more communication regarding work orders and receive status updates.
Yukon, on Dec 28, 2022
i do like that they have came and fixed every issue i’ve had thus far but there are a few things in the house that i do not like and can’t really fix them
Yukon, on Apr 28, 2023
Ideal has addressed needs as they have come up! We will be having our 1-year inspection soon and based on their record so far the few items we will bring up will be addressed. We have been very happy with our new house and love our neighborhood! I wish the warranty covered the trees. One of our trees in the front died quickly last summer. It was clear it had a tree disease. Those large saplings are expensive, and not easy to plant or get to your house without delivery service. If you buy one direct they typically include a warranty, not sure why they do not in the case of a new house.
Yukon, on Nov 30, 2022
Definitely a great overall experience. Only downfall was the overall cleanliness of the house once it was complete. We had to scrub the floors a bit once we moved in but other than that the house is amazing!
Yukon, OK, on Dec 27, 2022
It was really much all online. That was amazing for me working at a hotel it’s very hard to get away some times
Yukon, on Jan 24, 2023
Our landscaping. The sod that was planted was dead before we moved in and has weeds galore.
Yukon, OK, on Nov 05, 2022
[name removed] was very nice and really worked hard to make sure we got the home we wanted. He took note of the things that were the most important to us and was able to get us into a home sooner than we thought would be possible without sacrificing any of what we wanted in our home. There were a few things we noticed on our first walkthrough that weren't addressed before we moved in but we have reached out to the customer care team and believe everything will be fixed soon. The customer care team has gone above and beyond to help us since our move in. A sewage line was cut in our yard but wasn't noticed before move in, and the customer care got it fixed and worked to get the yard resodded in time for our backyard wedding. We couldn't be happier with our experience so far.
Yukon, on Nov 28, 2022
We had an ongoing issue with the AC not cooling the house enough. They came out 4 times. The last time they came out with the engineer and he had them fix some issues with ductwork and grates not being installed properly that he pointed out. We will not know for sure until it gets hot again next summer if it was fixed but have been assured they will continue to address the issue if it is not fixed. Other issues we had were addressed after our 45-day warranty inspection. We have been happy with the warrant/customer care experience so far.
Yukon, on Jan 13, 2023
I appreciate their efficiency and willingness to be helpful.
Yukon, on Dec 14, 2021
There were many cosmetic issues like the paint and roof, along with the brick. Some problems were fixed, most were not. The house is not as energy efficient as stated. They stated my bill would remain around $65 per month. I knew that is was not going to be THAT low, but I did not expect $175 plus. I even had them install a gas line for the dryer, hot water heater, and stove. There a leak in some of the windows and the service door to the garage. Don’t even get me started on the yard (ruts and dips throughout). The exterior paint job is the worsts I have experienced for a house in this price point. I even had a painter friend of mine come out and he immediately stated “This builder will go on my list as a ‘do not buy”. There is a few more issues, but none has been addressed and, even when we pointed it out, they stated that they will not fix it. I was lied to on several points during the design center process and it was a nightmare dealing with the lady that was showing our options. It has been almost a year. I have excepted the fact that I may have to just wait and deal. I have fixed the problems we have had along the way, but the rest, we will just have to live with.
Yukon, OK, on Jul 24, 2022
Our sales rep [name removed] was amazing! She kept us updated with pictures, videos, and descriptions. She addressed several issues for us as they arose. The whole process was fairly smooth! Most issues from the orientation were addressed before closing. The biggest negative has been the sod in part of the front yard, I do not think it was very good when they put it in and we have watered a ton. I think it is dead. We also have some flooring issues that are still being addressed. We love our house and were happy with the process.
Yukon, on Oct 04, 2022
Everything has been great so far. I am grateful and satisfied with my experience
Yukon, on Oct 22, 2021
I like the home itself from the build structure to the kitchen appliances, so everything is great on that end. I have disliked issues that come with the home. Major first concern is the water heater that still rumbles and pops til this day after using hot water. [name removed] visit from plumbing solutions, they replaced the deteriorated anode rod. Second visit, the rep just spoke of doing another flush to remove sediment and noise will stop, but it hasn't. I'd just like to replace the entire unit instead of telling me how to temporarily help the issue. The outside gas meter wasn't installed properly. After four months from move in, I noticed the smell of gas and immediately informed ONG. I wasn't home during their visit, but they detected a leak from the threaded pipes. Gas bill was a lot lower after that repair. Minor dislikes such as seals around front and rear doors let in air/light. [name removed] floors are slightly coming up.
Yukon, OK, on May 16, 2022
I love everything about our home and my purchase experience. I am thankful and happy
Yukon, on Aug 13, 2022
I haven’t had to utilize the warranty service, but I’m happy it’s in place. My customer care experience has been excellent.
Yukon, OK, on May 09, 2022
Changed builder in the late part of the process and wasn’t informed. Led to some last minute repairs and project flaws.
Yukon, OK, on May 05, 2022
I really loved how everything was in house. It was pretty easy from start to finish. I wish someone would have done a better job at explaining the process to us since we were first time home buyers.
Yukon, OK, on Apr 30, 2022
There have been many issues with workmanship from trades. flooring is loose, microwave was used and left dirty, tile grout was left uncleaned and now stained, baseboards were filthy and now impossible to get cleaned. i had to hire a cleaning company to clean the house after move-in due to the state the house was in. there are still a few broken items that have not been replaced at the 1 month mark after move-in.
Yukon, on May 20, 2022
Anything I have found that needs to be fixed they have been really good about coming out and fixing it without a problem. In a fairly timely manner.
Yukon, on Feb 23, 2022
The warranty seems great I guess I won't know for sure unless I need to use it.
Yukon, OK, on Apr 12, 2022
From the beginning to the end, the Ideal [name removed] personnel’s expert service, knowledge and attentiveness, made the construction process stress free and an enjoyable experience.
Yukon, on Nov 29, 2021
Very satisfied Customer Care [name removed] was great Did everything they said they were going to do
Yukon, OK, on Apr 10, 2022
We liked that we were able to see our home before moving in anytime we wanted. We also enjoyed the orientation before move in. I had wished that everything we blue taped would have been fixed.
Yukon, on Nov 28, 2021
[Translated from ES] The house has a lot of guarantee, they are very professional
Yukon, OK, on Mar 29, 2022
The home changed from the time I signed my contract (purchase agreement) and closing.
Yukon, on Oct 19, 2021
There have been a hilarious number of problems we have had to have fixed; some of the issues have had to been addressed several times.
Yukon, OK, on Feb 22, 2022
Everything went smooth with the process. My only complaint was I disliked that there was a broken window on backorder when I moved in. Window was replaced and installed about 2 1/2 months after I moved in.
Yukon, on Sep 16, 2021
I have been very pleased with everything except my fans are all loud and when the serviceman came to fix them, he said there wasn't much he could do with them (and talked to me like I was stupid).
Yukon, OK, on Feb 13, 2022
I liked the girls selling and introducing us to the homes, they were friendly and attentive before the purchase.
Yukon, on Aug 22, 2021
My needs are quickly met, my representitive seems very informed in all things regarding my Ideal home. When I email or call with questions or concerns, I'm greeted with professionalism, confidence, and reasurance. If I don't reach a live person, my calls and emails are answered quickly. I get the impression they truly care about my conserns and satisfaction.
Yukon, OK, on Jan 27, 2022
Everyone was very friendly, helpful and the home was build/complete in a timely manner as promised.
Yukon, on Jul 22, 2021
Concrete, exterior paint, and energy efficiency is horrible. [name removed] at all what I was sold.
Yukon, on May 24, 2021
The bathtub is still not fixed in my bathroom. They have not shown us the attention that is deserved for it .
Yukon, OK, on Dec 20, 2021
The first home I choose was sold few hours before my appointment with Ideal home agent. I was not happy about that.
Yukon, OK, on Oct 21, 2021
I was very pleased with the communication. There are a few things I wish I wish I had seen during my walk through but the girl doing the walk through was not feeling well and so we kept having to stop so I didn’t get to check my options better and there are a couple things I would have requested be fixed.
Yukon, OK, on Oct 09, 2021
Great experience with Sergio helping us, not that satisfied with preferred lender, made me feel as if they didnt wanted to help ( im hispanic and felt discriminated), but overall house is great and Sergio gave is great service!! Highly recommend Sergio to family and friends.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Yukon, OK, on Mar 27, 2023
The experience of getting approved through the underwriter could have been easier. I think that was the most stressful part of it all.
Yukon, OK, on Dec 27, 2022
It was really much all online. That was amazing for me working at a hotel it’s very hard to get away some times
Yukon, OK, on Nov 05, 2022
[name removed] was very nice and really worked hard to make sure we got the home we wanted. He took note of the things that were the most important to us and was able to get us into a home sooner than we thought would be possible without sacrificing any of what we wanted in our home. There were a few things we noticed on our first walkthrough that weren't addressed before we moved in but we have reached out to the customer care team and believe everything will be fixed soon. The customer care team has gone above and beyond to help us since our move in. A sewage line was cut in our yard but wasn't noticed before move in, and the customer care got it fixed and worked to get the yard resodded in time for our backyard wedding. We couldn't be happier with our experience so far.
Yukon, OK, on Jul 24, 2022
Our sales rep [name removed] was amazing! She kept us updated with pictures, videos, and descriptions. She addressed several issues for us as they arose. The whole process was fairly smooth! Most issues from the orientation were addressed before closing. The biggest negative has been the sod in part of the front yard, I do not think it was very good when they put it in and we have watered a ton. I think it is dead. We also have some flooring issues that are still being addressed. We love our house and were happy with the process.
Yukon, OK, on May 16, 2022
I love everything about our home and my purchase experience. I am thankful and happy
Yukon, OK, on May 09, 2022
Changed builder in the late part of the process and wasn’t informed. Led to some last minute repairs and project flaws.
Yukon, OK, on May 05, 2022
I really loved how everything was in house. It was pretty easy from start to finish. I wish someone would have done a better job at explaining the process to us since we were first time home buyers.
Yukon, OK, on Apr 30, 2022
There have been many issues with workmanship from trades. flooring is loose, microwave was used and left dirty, tile grout was left uncleaned and now stained, baseboards were filthy and now impossible to get cleaned. i had to hire a cleaning company to clean the house after move-in due to the state the house was in. there are still a few broken items that have not been replaced at the 1 month mark after move-in.
Yukon, OK, on Apr 12, 2022
From the beginning to the end, the Ideal [name removed] personnel’s expert service, knowledge and attentiveness, made the construction process stress free and an enjoyable experience.
Yukon, OK, on Apr 10, 2022
We liked that we were able to see our home before moving in anytime we wanted. We also enjoyed the orientation before move in. I had wished that everything we blue taped would have been fixed.
Yukon, OK, on Mar 29, 2022
The home changed from the time I signed my contract (purchase agreement) and closing.
Yukon, OK, on Feb 22, 2022
Everything went smooth with the process. My only complaint was I disliked that there was a broken window on backorder when I moved in. Window was replaced and installed about 2 1/2 months after I moved in.
Yukon, OK, on Feb 13, 2022
I liked the girls selling and introducing us to the homes, they were friendly and attentive before the purchase.
Yukon, OK, on Jan 27, 2022
Everyone was very friendly, helpful and the home was build/complete in a timely manner as promised.
Yukon, OK, on Dec 20, 2021
The first home I choose was sold few hours before my appointment with Ideal home agent. I was not happy about that.
Yukon, OK, on Oct 21, 2021
I was very pleased with the communication. There are a few things I wish I wish I had seen during my walk through but the girl doing the walk through was not feeling well and so we kept having to stop so I didn’t get to check my options better and there are a couple things I would have requested be fixed.
Yukon, OK, on Oct 09, 2021
Great experience with Sergio helping us, not that satisfied with preferred lender, made me feel as if they didnt wanted to help ( im hispanic and felt discriminated), but overall house is great and Sergio gave is great service!! Highly recommend Sergio to family and friends.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Yukon, on Jan 14, 2023
The overall quality of the house seems to be pretty good however there are numerous small issues which, if corrected during the build, would make me more delighted with my home. Warranty service/customer care ([name removed] & [name removed]) has been very good and prompt!
Yukon, on Dec 28, 2022
i do like that they have came and fixed every issue i’ve had thus far but there are a few things in the house that i do not like and can’t really fix them
Yukon, on Nov 30, 2022
Definitely a great overall experience. Only downfall was the overall cleanliness of the house once it was complete. We had to scrub the floors a bit once we moved in but other than that the house is amazing!
Yukon, on Nov 28, 2022
We had an ongoing issue with the AC not cooling the house enough. They came out 4 times. The last time they came out with the engineer and he had them fix some issues with ductwork and grates not being installed properly that he pointed out. We will not know for sure until it gets hot again next summer if it was fixed but have been assured they will continue to address the issue if it is not fixed. Other issues we had were addressed after our 45-day warranty inspection. We have been happy with the warrant/customer care experience so far.
Yukon, on Oct 04, 2022
Everything has been great so far. I am grateful and satisfied with my experience
Yukon, on Aug 13, 2022
I haven’t had to utilize the warranty service, but I’m happy it’s in place. My customer care experience has been excellent.
Yukon, on May 20, 2022
Anything I have found that needs to be fixed they have been really good about coming out and fixing it without a problem. In a fairly timely manner.
Yukon, on Feb 23, 2022
The warranty seems great I guess I won't know for sure unless I need to use it.
Yukon, on Nov 29, 2021
Very satisfied Customer Care [name removed] was great Did everything they said they were going to do
Yukon, on Nov 28, 2021
[Translated from ES] The house has a lot of guarantee, they are very professional
Yukon, on Oct 19, 2021
There have been a hilarious number of problems we have had to have fixed; some of the issues have had to been addressed several times.
Yukon, on Sep 16, 2021
I have been very pleased with everything except my fans are all loud and when the serviceman came to fix them, he said there wasn't much he could do with them (and talked to me like I was stupid).
Yukon, on Aug 22, 2021
My needs are quickly met, my representitive seems very informed in all things regarding my Ideal home. When I email or call with questions or concerns, I'm greeted with professionalism, confidence, and reasurance. If I don't reach a live person, my calls and emails are answered quickly. I get the impression they truly care about my conserns and satisfaction.
Yukon, on Jul 22, 2021
Concrete, exterior paint, and energy efficiency is horrible. [name removed] at all what I was sold.
Yukon, on May 24, 2021
The bathtub is still not fixed in my bathroom. They have not shown us the attention that is deserved for it .
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Yukon, on May 19, 2023
The only dislike as of now is the response time from the customer care team. In most cases, the issues that have arise do not require immediate attention, but there are times where we need to know the latest status for a work order incident. Usually, when we request a repair WO we receive a notice during the call that its being worked on. After the initial call we typically dont get any follow up regarding the latest status. Sometimes, I'll have to set a reminder in my phone to call back so that I can get an update. At the moment, we sent a notice that the contractor did not install shingles over a section of our roof. At the moment, we have an exposed section to our attic. We had an inspector come out on Wednesday 5/17/23 who found this issue. We have not received any responses as of yet regarding when someone will be out to fix this issue. I sent pictures and a copy of the report via email to the customer care team and haven't received any responses. It would be nice to receive a WO number and status updates after the initial call. I've also had moments where we reach out to our customer care personnel (the one who worked with us to fix items after we first purchased the home) and we dont receive any response. Fortunately, I dont mind fixing any items that need attention, but there are instances that we need the customer care team to respond and that does not always happen. Last thing to note. I feel like we never receive email responses but I believe that the customer care team receives them. I definitely prefer calling, but in moments where we need to provide pictures and videos we never receive an email response. Overall, I do like our home. This is our first home and was really excited about having a brand new home. I understand that things will not be perfect and things can always be fixed. Just wish that we had more communication regarding work orders and receive status updates.
Yukon, on Apr 28, 2023
Ideal has addressed needs as they have come up! We will be having our 1-year inspection soon and based on their record so far the few items we will bring up will be addressed. We have been very happy with our new house and love our neighborhood! I wish the warranty covered the trees. One of our trees in the front died quickly last summer. It was clear it had a tree disease. Those large saplings are expensive, and not easy to plant or get to your house without delivery service. If you buy one direct they typically include a warranty, not sure why they do not in the case of a new house.
Yukon, on Jan 24, 2023
Our landscaping. The sod that was planted was dead before we moved in and has weeds galore.
Yukon, on Jan 13, 2023
I appreciate their efficiency and willingness to be helpful.
Yukon, on Dec 14, 2021
There were many cosmetic issues like the paint and roof, along with the brick. Some problems were fixed, most were not. The house is not as energy efficient as stated. They stated my bill would remain around $65 per month. I knew that is was not going to be THAT low, but I did not expect $175 plus. I even had them install a gas line for the dryer, hot water heater, and stove. There a leak in some of the windows and the service door to the garage. Don’t even get me started on the yard (ruts and dips throughout). The exterior paint job is the worsts I have experienced for a house in this price point. I even had a painter friend of mine come out and he immediately stated “This builder will go on my list as a ‘do not buy”. There is a few more issues, but none has been addressed and, even when we pointed it out, they stated that they will not fix it. I was lied to on several points during the design center process and it was a nightmare dealing with the lady that was showing our options. It has been almost a year. I have excepted the fact that I may have to just wait and deal. I have fixed the problems we have had along the way, but the rest, we will just have to live with.
Yukon, on Oct 22, 2021
I like the home itself from the build structure to the kitchen appliances, so everything is great on that end. I have disliked issues that come with the home. Major first concern is the water heater that still rumbles and pops til this day after using hot water. [name removed] visit from plumbing solutions, they replaced the deteriorated anode rod. Second visit, the rep just spoke of doing another flush to remove sediment and noise will stop, but it hasn't. I'd just like to replace the entire unit instead of telling me how to temporarily help the issue. The outside gas meter wasn't installed properly. After four months from move in, I noticed the smell of gas and immediately informed ONG. I wasn't home during their visit, but they detected a leak from the threaded pipes. Gas bill was a lot lower after that repair. Minor dislikes such as seals around front and rear doors let in air/light. [name removed] floors are slightly coming up.