Top Homebuilder Ratings & Reviews

Ideal Homes

Tradan Heights

50 Homeowner Reviews Completed Dec 2020 - May 2022

Overall Satisfaction

4.1
Customers' overall satisfaction
4.1
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.3

Home Personalization Experience

4.6

Lender Experience

4.5

Construction Experience

3.7

Customer Care Experience

4.5

Home Readiness

3.6

Installation & Workmanship

4.1

Community Profile

Tradan Heights features a beautiful playground, ponds, and walking trails with a perfect location to enjoy both nature and stores/dining. Our homes range in size from 1,158 sq ft of living space to 2,136. Residents of Tradan Heights will enjoy quick access into downtown Stillwater and I-35. 

Home to Oklahoma State University, Stillwater was voted one of the 100 top places to live in 2010 according to CNN Money Magazine. Stillwater is noted for its diverse economy from manufacturing to advanced technology with the largest employer being the university. Economic clusters include aerospace, agribusiness, biotechnology, optoelectronics, printing and publishing, software and standard manufacturing. Home to a number of annual festivals and community events held throughout the year, including the long-running Art Fair, Stillwater also has a Botanical Garden and Arboretum, several history museums, and famous venues like Willie's Saloon and Eskimo Joe's. Stillwater is where the genre of "Red Dirt Music" (a mixture of folk, country, blues and rock) got its start. Other places of interest include the OSU Gardiner Art Gallery and National Wrestling Hall of Fame and Museum. 

The City of Stillwater Parks and Recreation Department manages more than 5,000 acres of playground, four 18-hole golf courses, 14 playgrounds, and plenty of places to practice the sports the college excels at. May offers the Special Olympics, the largest amateur sporting event in Oklahoma, and the largest event of its kind in the U.S. 

We are proud to build in other Stillwater communities, like The Canyons. 




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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Stillwater, on Jan 16, 2022

I dislike the lack of communication, follow through, attention to detail, and overall finishing work on my home. I don’t like that the few times items were fixed they turned out worse. I had to wait 8 months for window screens and when installed they broke the blinds I purchased with my own money. You said send a receipt for the blinds and I did within a few days and no one has responded/no reimbursement. I provided a thorough list early on of all the things I found wrong and very few were actually addressed. I dislike the subpar contractors that were/are used in the Stillwater area. The air ducts are filthy and no final cleaning was done prior to closing, although I was told this would be done. I don’t understand the point of a year warranty to fix issues if you just run out the clock and don’t fix anything. I feel like Ideal Homes is not fulfilling their end of the contract. I have less than two months left and have 0 confidence that Ideal Homes will correct my requests and concerns.

2.7
Verified Homeowner
Stillwater, on Feb 16, 2022

The customer service has been great; however, the initial sub-contractors left a lot to be desired.

4.2
Verified Homeowner
Stillwater, OK, on May 24, 2022

Builder was great in most regards except not super great with communication or attention to detail. Many times I had to remind him of things that weren’t done correctly and ensure communication was happening. I didn’t sign up to be the project manager. Ultimately, things were corrected but would have prefer not to have to take the lead on so many things. [name removed] is stellar and am very glad to have been able to work with her.

4.2
Verified Homeowner
Stillwater, on Dec 21, 2021

They don't follow up. This survey is referencing 4 follow-ups in the first year which is laughable. I made a request day 1 for an issue in my backyard and have followed up several times, but no one from Ideal Homes has addressed the problem. It's all about the sale and the rest is window dressing.

1.8
Verified Homeowner
Stillwater, on Jan 24, 2022

Warranty is fine, customer care is fine too but during my 1 month review, I was unaware of the backyard grading and water accumulation. During contract signing, building of the house, and all meetings, I had emphasized on the grading so that water drain smoothly. That is not the case which I realized after it rained which was few months after my move in. I need this grading issue to be fixed since this has been my major concern and I have discussed both verbally and in writing with everyone: agent, design center, builder etc.

3.9
Verified Homeowner
Stillwater, OK, on Mar 15, 2022

kitchen cabinets stain messed up so they are being replaced with new ones. When they were ready they stained them white instead of the original brown so now we are waiting again. One of our kitchen windows on backorder as well as the front door threshold. There were several small things but the builder ( who has been outstanding to work with ) fixed all those himself. We love the model plan and the only thing that we would have had done different was a much larger shower and no tub for the master bathroom. We are very happy with our home and have had lots of compliments on the outside cedar look of our home. The most important is we are glad that we purchased this Ideal home when we were content in staying in our rental townhouse,

4.7
Verified Homeowner
Stillwater, on Jun 22, 2021

I love my house and all the experience of getting it!!

4.6
Verified Homeowner
Stillwater, on Aug 18, 2021

We bought an Ideal [name removed] for my mother and the experience was first class all the way ! There are no stones left unturned.....they cover everything form A-Z.

5.0
Verified Homeowner
Stillwater, OK, on Feb 03, 2022

Everyone was friendly and helpful. Although buying a home can be stressful, ideal helped us through all of it.

4.9
Verified Homeowner
Stillwater, on Jun 17, 2021

Ideal Homes has and plan on fixing everything that was found wrong. They stand behind the homes that they build.

3.1
Verified Homeowner
Stillwater, OK, on Dec 30, 2021

There was a lot… cabinets were the wrong color throughout the house. Ideal had to push back my closing date TWICE (one time on the day of closing) because they were not ready. To their credit, they did almost everything I requested when fixing the house (going above contractual obligations). Painters were not ideal. Several times didn’t paint what they were supposed to.

4.3
Verified Homeowner
Stillwater, on Mar 30, 2021

These people ar on top of it and it is a well oiled machine from start to finish! Customer service is over the top.

5.0
Verified Homeowner
Stillwater, OK, on Sep 28, 2021

It was a friendly experience and the home I like was available.

4.3
Verified Homeowner
Stillwater, OK, on Sep 27, 2021

Overall it was good. Some minor fixes took an extra long time due to the pandemic.

4.6
Verified Homeowner
Stillwater, OK, on May 13, 2021

Window warranty appears to be invalid as that company is out of business

4.4
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Stillwater, OK, on May 24, 2022

Builder was great in most regards except not super great with communication or attention to detail. Many times I had to remind him of things that weren’t done correctly and ensure communication was happening. I didn’t sign up to be the project manager. Ultimately, things were corrected but would have prefer not to have to take the lead on so many things. [name removed] is stellar and am very glad to have been able to work with her.

4.2
Verified Homeowner
Stillwater, OK, on Mar 15, 2022

kitchen cabinets stain messed up so they are being replaced with new ones. When they were ready they stained them white instead of the original brown so now we are waiting again. One of our kitchen windows on backorder as well as the front door threshold. There were several small things but the builder ( who has been outstanding to work with ) fixed all those himself. We love the model plan and the only thing that we would have had done different was a much larger shower and no tub for the master bathroom. We are very happy with our home and have had lots of compliments on the outside cedar look of our home. The most important is we are glad that we purchased this Ideal home when we were content in staying in our rental townhouse,

4.7
Verified Homeowner
Stillwater, OK, on Feb 03, 2022

Everyone was friendly and helpful. Although buying a home can be stressful, ideal helped us through all of it.

4.9
Verified Homeowner
Stillwater, OK, on Dec 30, 2021

There was a lot… cabinets were the wrong color throughout the house. Ideal had to push back my closing date TWICE (one time on the day of closing) because they were not ready. To their credit, they did almost everything I requested when fixing the house (going above contractual obligations). Painters were not ideal. Several times didn’t paint what they were supposed to.

4.3
Verified Homeowner
Stillwater, OK, on Sep 28, 2021

It was a friendly experience and the home I like was available.

4.3
Verified Homeowner
Stillwater, OK, on Sep 27, 2021

Overall it was good. Some minor fixes took an extra long time due to the pandemic.

4.6
Verified Homeowner
Stillwater, OK, on May 13, 2021

Window warranty appears to be invalid as that company is out of business

4.4
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Stillwater, on Feb 16, 2022

The customer service has been great; however, the initial sub-contractors left a lot to be desired.

4.2
Verified Homeowner
Stillwater, on Jan 24, 2022

Warranty is fine, customer care is fine too but during my 1 month review, I was unaware of the backyard grading and water accumulation. During contract signing, building of the house, and all meetings, I had emphasized on the grading so that water drain smoothly. That is not the case which I realized after it rained which was few months after my move in. I need this grading issue to be fixed since this has been my major concern and I have discussed both verbally and in writing with everyone: agent, design center, builder etc.

3.9
Verified Homeowner
Stillwater, on Jun 22, 2021

I love my house and all the experience of getting it!!

4.6
Verified Homeowner
Stillwater, on Jun 17, 2021

Ideal Homes has and plan on fixing everything that was found wrong. They stand behind the homes that they build.

3.1
Verified Homeowner
Stillwater, on Mar 30, 2021

These people ar on top of it and it is a well oiled machine from start to finish! Customer service is over the top.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Stillwater, on Jan 16, 2022

I dislike the lack of communication, follow through, attention to detail, and overall finishing work on my home. I don’t like that the few times items were fixed they turned out worse. I had to wait 8 months for window screens and when installed they broke the blinds I purchased with my own money. You said send a receipt for the blinds and I did within a few days and no one has responded/no reimbursement. I provided a thorough list early on of all the things I found wrong and very few were actually addressed. I dislike the subpar contractors that were/are used in the Stillwater area. The air ducts are filthy and no final cleaning was done prior to closing, although I was told this would be done. I don’t understand the point of a year warranty to fix issues if you just run out the clock and don’t fix anything. I feel like Ideal Homes is not fulfilling their end of the contract. I have less than two months left and have 0 confidence that Ideal Homes will correct my requests and concerns.

2.7
Verified Homeowner
Stillwater, on Dec 21, 2021

They don't follow up. This survey is referencing 4 follow-ups in the first year which is laughable. I made a request day 1 for an issue in my backyard and have followed up several times, but no one from Ideal Homes has addressed the problem. It's all about the sale and the rest is window dressing.

1.8
Verified Homeowner
Stillwater, on Aug 18, 2021

We bought an Ideal [name removed] for my mother and the experience was first class all the way ! There are no stones left unturned.....they cover everything form A-Z.

5.0
Verified Homeowner