Top Homebuilder Ratings & Reviews

Ideal Homes

Trail Woods

46 Homeowner Reviews Completed Feb 2021 - Aug 2022

Overall Satisfaction

4.5
Customers' overall satisfaction
4.8
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.8

Home Personalization Experience

4.8

Lender Experience

4.5

Construction Experience

4.7

Customer Care Experience

4.8

Home Readiness

4.4

Installation & Workmanship

4.7

Community Profile

For new homes in Norman it’s hard to beat Trail Woods. This wonderful new home community provides quality living with added convenience. Just minutes from great Norman schools, abundant retail, restaurants, Lake Thunderbird and more, Trail Woods is nestled in Northwest Norman, right across the street from Norman North High School. Not to mention, it's home to the most affordable new homes in Norman, Oklahoma! This neighborhood features walking trails, a splashpad, multiple playgrounds, picnic areas, and sports fields. It is also conveniently connected to Greenleaf Trails. 

Ranked by CNN's Money Magazine as the sixth best small city within the United States, Norman hosts many arts and culture events sponsored by the University of Oklahoma, including music centers, theaters, and one of the largest French Impressionist painting collections in the United States at the Fred Jones, Jr. Museum of Art. The Sam Noble Museum of Natural History has one of the largest and most important Paleozoic exhibits in existence. The University of Oklahoma is also home to many collegiate sporting events, including the Oklahoma Sooners football, softball, basketball, and gymnastics teams. 

Visitors pour in and boost the local economy on game days, and come to visit the weekend concert series like the Norman Musical Festival. We are proud to build in several other Norman communities, including Little River Trails, Greenleaf Trails, and Red Canyon Ranch.



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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Norman, OK, on Jul 27, 2021

Liked how easy the entire process was.

4.9
Verified Homeowner
Norman, on Nov 22, 2021

Still waiting on repairs. Follow up hasn’t been good.

3.6
Verified Homeowner
Norman, on Jan 28, 2022

Everything was so straight forward and simple.

5.0
Verified Homeowner
Norman, OK, on May 16, 2021

I liked everything

5.0
Verified Homeowner
Norman, on Sep 06, 2021

Everything was great.

5.0
Verified Homeowner
Norman, on Dec 14, 2021

Had retaining wall added but the fence was not put back properly and now bows in

4.6
Verified Homeowner
Norman, OK, on Apr 26, 2021

Everything was super simple and explained to us clearly

5.0
Verified Homeowner
Norman, on Aug 28, 2021

It has all been great

4.4
Verified Homeowner
Norman, on Nov 29, 2021

Some of the workmanship in the house is not very good. My kitchen cabinets and drawers don’t close very good. Overall though,the experience was very educational.

3.4
Verified Homeowner
Norman, OK, on Apr 23, 2021

I enjoyed watching my home come together piece by piece. I enjoyed how much the builder kept us in the loop. I did not like that a couple things that I repeatedly brought up were overlooked.

4.5
Verified Homeowner
Norman, on Aug 27, 2021

[Translated from ES] All excellent

5.0
Verified Homeowner
Norman, on Oct 20, 2021

Customer service and support is slow to take action.

3.4
Verified Homeowner
Norman, on Jun 24, 2021

We are very happy with our home

5.0
Verified Homeowner
Norman, on Aug 19, 2021

Everything I ve called about has been taken care

4.5
Verified Homeowner
Norman, on Jul 09, 2021

My garage opener broke after 4.5 months and I replaced it myself instead of warranty claim

4.4
Verified Homeowner
Norman, on May 21, 2021

We like that we’re able to get ahold of someone relatively quickly about maintenance issues, but it’d be better if we got a solid print out list of all the numbers for the warranties with companies next to them instead of looking through all the manuals. It’s hard to keep track of sometimes, but nothing huge.

4.4
Verified Homeowner
Norman, on May 11, 2021

Everyone in customer service has been so helpful in taking care of my needs.

5.0
Verified Homeowner
Norman, on Apr 15, 2021

The fact that I haven't needed any warranty service as if yet.

5.0
Verified Homeowner
Norman, on Feb 25, 2021

[name removed] even 6 months in to living in my home, a snowstorm came in and I had a leak in my bathroom from the vanity fixture. The customer care tech said I needed.a roofer and to replace the trim on the vanity. I have heard nothing on the progress of that. The drywall seam in my kitchen split as well. Hopefully, the person coming to repair it will do well.

2.9
Verified Homeowner
Norman, on Feb 09, 2021

Customer service is always available and ready to answer our questions.

5.0
Verified Homeowner
Norman, on Dec 19, 2020

Customer care has been great. We still have a tile issue that we are waiting for service on but they have been quick with responding and getting services scheduled.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Norman, OK, on Jul 27, 2021

Liked how easy the entire process was.

4.9
Verified Homeowner
Norman, OK, on May 16, 2021

I liked everything

5.0
Verified Homeowner
Norman, OK, on Apr 26, 2021

Everything was super simple and explained to us clearly

5.0
Verified Homeowner
Norman, OK, on Apr 23, 2021

I enjoyed watching my home come together piece by piece. I enjoyed how much the builder kept us in the loop. I did not like that a couple things that I repeatedly brought up were overlooked.

4.5
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Norman, on Nov 22, 2021

Still waiting on repairs. Follow up hasn’t been good.

3.6
Verified Homeowner
Norman, on Sep 06, 2021

Everything was great.

5.0
Verified Homeowner
Norman, on Aug 28, 2021

It has all been great

4.4
Verified Homeowner
Norman, on Aug 27, 2021

[Translated from ES] All excellent

5.0
Verified Homeowner
Norman, on Aug 19, 2021

Everything I ve called about has been taken care

4.5
Verified Homeowner
Norman, on Jul 09, 2021

My garage opener broke after 4.5 months and I replaced it myself instead of warranty claim

4.4
Verified Homeowner
Norman, on May 21, 2021

We like that we’re able to get ahold of someone relatively quickly about maintenance issues, but it’d be better if we got a solid print out list of all the numbers for the warranties with companies next to them instead of looking through all the manuals. It’s hard to keep track of sometimes, but nothing huge.

4.4
Verified Homeowner
Norman, on May 11, 2021

Everyone in customer service has been so helpful in taking care of my needs.

5.0
Verified Homeowner
Norman, on Apr 15, 2021

The fact that I haven't needed any warranty service as if yet.

5.0
Verified Homeowner
Norman, on Feb 25, 2021

[name removed] even 6 months in to living in my home, a snowstorm came in and I had a leak in my bathroom from the vanity fixture. The customer care tech said I needed.a roofer and to replace the trim on the vanity. I have heard nothing on the progress of that. The drywall seam in my kitchen split as well. Hopefully, the person coming to repair it will do well.

2.9
Verified Homeowner
Norman, on Feb 09, 2021

Customer service is always available and ready to answer our questions.

5.0
Verified Homeowner
Norman, on Dec 19, 2020

Customer care has been great. We still have a tile issue that we are waiting for service on but they have been quick with responding and getting services scheduled.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Norman, on Jan 28, 2022

Everything was so straight forward and simple.

5.0
Verified Homeowner
Norman, on Dec 14, 2021

Had retaining wall added but the fence was not put back properly and now bows in

4.6
Verified Homeowner
Norman, on Nov 29, 2021

Some of the workmanship in the house is not very good. My kitchen cabinets and drawers don’t close very good. Overall though,the experience was very educational.

3.4
Verified Homeowner
Norman, on Oct 20, 2021

Customer service and support is slow to take action.

3.4
Verified Homeowner
Norman, on Jun 24, 2021

We are very happy with our home

5.0
Verified Homeowner