Top Homebuilder Ratings & Reviews

Ideal Homes

Trail Woods

22 Homeowner Reviews Completed Jan 2023 - Jul 2024

Overall Satisfaction

4.5
Customers' overall satisfaction
4.1
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.4

Home Personalization Experience

5.0

Construction Experience

4.6

Customer Care Experience

4.0

Home Readiness

4.0

Installation & Workmanship

4.6

Community Profile

For new homes in Norman it’s hard to beat Trail Woods. This wonderful new home community provides quality living with added convenience. Just minutes from great Norman schools, abundant retail, restaurants, Lake Thunderbird and more, Trail Woods is nestled in Northwest Norman, right across the street from Norman North High School. Not to mention, it's home to the most affordable new homes in Norman, Oklahoma! This neighborhood features walking trails, a splashpad, multiple playgrounds, picnic areas, and sports fields. It is also conveniently connected to Greenleaf Trails. 

Ranked by CNN's Money Magazine as the sixth best small city within the United States, Norman hosts many arts and culture events sponsored by the University of Oklahoma, including music centers, theaters, and one of the largest French Impressionist painting collections in the United States at the Fred Jones, Jr. Museum of Art. The Sam Noble Museum of Natural History has one of the largest and most important Paleozoic exhibits in existence. The University of Oklahoma is also home to many collegiate sporting events, including the Oklahoma Sooners football, softball, basketball, and gymnastics teams. 

Visitors pour in and boost the local economy on game days, and come to visit the weekend concert series like the Norman Musical Festival. We are proud to build in several other Norman communities, including Little River Trails, Greenleaf Trails, and Red Canyon Ranch.



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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Norman, OK, on Jun 29, 2023

Everything was very smooth, except for the internet connection. Being able to set up service and connect was very difficult and did not happen as we were told, which impacted our alarm installation and was very frustrating.

4.6
Verified Homeowner
Norman, on Oct 02, 2023

Everything is being taken care of to our satisfaction. A few things have taken a while, but understand that is due to contractor availability and weather.

4.0
Verified Homeowner
Norman, on Jan 21, 2024

Slow resonse to correct issues

4.7
Verified Homeowner
Norman, OK, on Apr 27, 2023

No issues with purchase experience

4.9
Verified Homeowner
Norman, on Jul 18, 2023

Haven't needed yet.

4.6
Verified Homeowner
Norman, on Dec 24, 2023

Seems well built.

4.4
Verified Homeowner
Norman, on Nov 22, 2021

Still waiting on repairs. Follow up hasn’t been good.

3.6
Verified Homeowner
Norman, OK, on Mar 20, 2023

Someone from Ideal [name removed] didn't come do and orientation. Still waiting.

3.9
Verified Homeowner
Norman, on Dec 18, 2023

We love our home. Walls are a little thin, but acceptable.

4.8
Verified Homeowner
Norman, on Sep 06, 2021

Everything was great.

5.0
Verified Homeowner
Norman, OK, on Jan 21, 2023

We started building a home but ended up buying a different one. At the end we could have bought the house we were building if we had had all the loan information. Besides, Ideal Homes posted the home we were building after a couple of weeks with a price we could have afforded taking the interest promotion Ideal was offering which we took with the home we ended up purchasing. In the other hand, although the house we purchased is nice. It is not the ideal space we were looking for since more than two years ago we started this process with Ideal Homes.

4.6
Verified Homeowner
Norman, on Jul 02, 2023

I have heard horror story’s about building a home. This was my first time building. The entire process start to finish was so enjoyable! Would recommend ideal to anyone I know. [name removed] was absolutely a joy and so helpful!!

4.9
Verified Homeowner
Norman, on Aug 28, 2021

It has all been great

4.4
Verified Homeowner
Norman, on Jan 28, 2022

Everything was so straight forward and simple.

5.0
Verified Homeowner
Norman, OK, on Jan 21, 2023

I had a great exerpeince overall! The only thing that was hard was a constant change in contacts. I felt like I was never given an overview of the process and never had a consistent contact. It was hard to get answers to questions along the way.

4.4
Verified Homeowner
Norman, on Aug 27, 2021

[Translated from ES] All excellent

5.0
Verified Homeowner
Norman, on Dec 14, 2021

Had retaining wall added but the fence was not put back properly and now bows in

4.6
Verified Homeowner
Norman, OK, on Nov 28, 2022

The process was easy.

4.8
Verified Homeowner
Norman, on Aug 19, 2021

Everything I ve called about has been taken care

4.5
Verified Homeowner
Norman, on Nov 29, 2021

Some of the workmanship in the house is not very good. My kitchen cabinets and drawers don’t close very good. Overall though,the experience was very educational.

3.4
Verified Homeowner
Norman, OK, on Nov 08, 2022

Had a list of items for improvement from inspection. Was told that all items were fixed. When asked what exactly was done for the fixes, nobody could validate what was completed. Had a small cosmetic fix that a worker stated he would complete and has not been done.

3.4
Verified Homeowner
Norman, on Jul 09, 2021

My garage opener broke after 4.5 months and I replaced it myself instead of warranty claim

4.4
Verified Homeowner
Norman, on Oct 20, 2021

Customer service and support is slow to take action.

3.4
Verified Homeowner
Norman, OK, on Oct 21, 2022

The fact that I provided all the documentation to my lender, yet I was asked for it again. Also the preferred lender I felt wasn't honest with me. 5.5 percent dropped to 5 when I mentioned NFCU, than offered to meet NFCU rate if I provided documentation so they can run it through their head for possible approval. I understand business but I wasn't getting a good feeling and NFCU I have had a very good relationship with for 25 years. Loved the title process was crazy easy.

5.0
Verified Homeowner
Norman, on May 21, 2021

We like that we’re able to get ahold of someone relatively quickly about maintenance issues, but it’d be better if we got a solid print out list of all the numbers for the warranties with companies next to them instead of looking through all the manuals. It’s hard to keep track of sometimes, but nothing huge.

4.4
Verified Homeowner
Norman, on Jun 24, 2021

We are very happy with our home

5.0
Verified Homeowner
Norman, OK, on Oct 04, 2022

We bought a house that all design choices were already made so we don’t have much to add in that area. However, we had a really great experience with [name removed]. She kept us informed and we were able to tour the home many times during the building process. The only thing I disliked was that the home was done over a month and 1/2 early and leading up to it being completed early, we weren’t kept in the loop well. I continually had to ask for a new closing date/end date so we could prepare to sell our home. Assuming buyers can just drop everything and move that early is unfair and unrealistic.

4.4
Verified Homeowner
Norman, on May 11, 2021

Everyone in customer service has been so helpful in taking care of my needs.

5.0
Verified Homeowner
Norman, OK, on Sep 27, 2022

Great communication ….. Always somebody willing to answer questions!

4.9
Verified Homeowner
Norman, on Apr 15, 2021

The fact that I haven't needed any warranty service as if yet.

5.0
Verified Homeowner
Norman, OK, on Jul 27, 2021

Liked how easy the entire process was.

4.9
Verified Homeowner
Norman, on Feb 25, 2021

[name removed] even 6 months in to living in my home, a snowstorm came in and I had a leak in my bathroom from the vanity fixture. The customer care tech said I needed.a roofer and to replace the trim on the vanity. I have heard nothing on the progress of that. The drywall seam in my kitchen split as well. Hopefully, the person coming to repair it will do well.

2.9
Verified Homeowner
Norman, OK, on May 16, 2021

I liked everything

5.0
Verified Homeowner
Norman, on Feb 09, 2021

Customer service is always available and ready to answer our questions.

5.0
Verified Homeowner
Norman, OK, on Apr 26, 2021

Everything was super simple and explained to us clearly

5.0
Verified Homeowner
Norman, on Dec 19, 2020

Customer care has been great. We still have a tile issue that we are waiting for service on but they have been quick with responding and getting services scheduled.

5.0
Verified Homeowner
Norman, OK, on Apr 23, 2021

I enjoyed watching my home come together piece by piece. I enjoyed how much the builder kept us in the loop. I did not like that a couple things that I repeatedly brought up were overlooked.

4.5
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Norman, OK, on Jun 29, 2023

Everything was very smooth, except for the internet connection. Being able to set up service and connect was very difficult and did not happen as we were told, which impacted our alarm installation and was very frustrating.

4.6
Verified Homeowner
Norman, OK, on Apr 27, 2023

No issues with purchase experience

4.9
Verified Homeowner
Norman, OK, on Mar 20, 2023

Someone from Ideal [name removed] didn't come do and orientation. Still waiting.

3.9
Verified Homeowner
Norman, OK, on Jan 21, 2023

We started building a home but ended up buying a different one. At the end we could have bought the house we were building if we had had all the loan information. Besides, Ideal Homes posted the home we were building after a couple of weeks with a price we could have afforded taking the interest promotion Ideal was offering which we took with the home we ended up purchasing. In the other hand, although the house we purchased is nice. It is not the ideal space we were looking for since more than two years ago we started this process with Ideal Homes.

4.6
Verified Homeowner
Norman, OK, on Jan 21, 2023

I had a great exerpeince overall! The only thing that was hard was a constant change in contacts. I felt like I was never given an overview of the process and never had a consistent contact. It was hard to get answers to questions along the way.

4.4
Verified Homeowner
Norman, OK, on Nov 28, 2022

The process was easy.

4.8
Verified Homeowner
Norman, OK, on Nov 08, 2022

Had a list of items for improvement from inspection. Was told that all items were fixed. When asked what exactly was done for the fixes, nobody could validate what was completed. Had a small cosmetic fix that a worker stated he would complete and has not been done.

3.4
Verified Homeowner
Norman, OK, on Oct 21, 2022

The fact that I provided all the documentation to my lender, yet I was asked for it again. Also the preferred lender I felt wasn't honest with me. 5.5 percent dropped to 5 when I mentioned NFCU, than offered to meet NFCU rate if I provided documentation so they can run it through their head for possible approval. I understand business but I wasn't getting a good feeling and NFCU I have had a very good relationship with for 25 years. Loved the title process was crazy easy.

5.0
Verified Homeowner
Norman, OK, on Oct 04, 2022

We bought a house that all design choices were already made so we don’t have much to add in that area. However, we had a really great experience with [name removed]. She kept us informed and we were able to tour the home many times during the building process. The only thing I disliked was that the home was done over a month and 1/2 early and leading up to it being completed early, we weren’t kept in the loop well. I continually had to ask for a new closing date/end date so we could prepare to sell our home. Assuming buyers can just drop everything and move that early is unfair and unrealistic.

4.4
Verified Homeowner
Norman, OK, on Sep 27, 2022

Great communication ….. Always somebody willing to answer questions!

4.9
Verified Homeowner
Norman, OK, on Jul 27, 2021

Liked how easy the entire process was.

4.9
Verified Homeowner
Norman, OK, on May 16, 2021

I liked everything

5.0
Verified Homeowner
Norman, OK, on Apr 26, 2021

Everything was super simple and explained to us clearly

5.0
Verified Homeowner
Norman, OK, on Apr 23, 2021

I enjoyed watching my home come together piece by piece. I enjoyed how much the builder kept us in the loop. I did not like that a couple things that I repeatedly brought up were overlooked.

4.5
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Norman, on Oct 02, 2023

Everything is being taken care of to our satisfaction. A few things have taken a while, but understand that is due to contractor availability and weather.

4.0
Verified Homeowner
Norman, on Jul 18, 2023

Haven't needed yet.

4.6
Verified Homeowner
Norman, on Nov 22, 2021

Still waiting on repairs. Follow up hasn’t been good.

3.6
Verified Homeowner
Norman, on Sep 06, 2021

Everything was great.

5.0
Verified Homeowner
Norman, on Aug 28, 2021

It has all been great

4.4
Verified Homeowner
Norman, on Aug 27, 2021

[Translated from ES] All excellent

5.0
Verified Homeowner
Norman, on Aug 19, 2021

Everything I ve called about has been taken care

4.5
Verified Homeowner
Norman, on Jul 09, 2021

My garage opener broke after 4.5 months and I replaced it myself instead of warranty claim

4.4
Verified Homeowner
Norman, on May 21, 2021

We like that we’re able to get ahold of someone relatively quickly about maintenance issues, but it’d be better if we got a solid print out list of all the numbers for the warranties with companies next to them instead of looking through all the manuals. It’s hard to keep track of sometimes, but nothing huge.

4.4
Verified Homeowner
Norman, on May 11, 2021

Everyone in customer service has been so helpful in taking care of my needs.

5.0
Verified Homeowner
Norman, on Apr 15, 2021

The fact that I haven't needed any warranty service as if yet.

5.0
Verified Homeowner
Norman, on Feb 25, 2021

[name removed] even 6 months in to living in my home, a snowstorm came in and I had a leak in my bathroom from the vanity fixture. The customer care tech said I needed.a roofer and to replace the trim on the vanity. I have heard nothing on the progress of that. The drywall seam in my kitchen split as well. Hopefully, the person coming to repair it will do well.

2.9
Verified Homeowner
Norman, on Feb 09, 2021

Customer service is always available and ready to answer our questions.

5.0
Verified Homeowner
Norman, on Dec 19, 2020

Customer care has been great. We still have a tile issue that we are waiting for service on but they have been quick with responding and getting services scheduled.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Norman, on Jan 21, 2024

Slow resonse to correct issues

4.7
Verified Homeowner
Norman, on Dec 24, 2023

Seems well built.

4.4
Verified Homeowner
Norman, on Dec 18, 2023

We love our home. Walls are a little thin, but acceptable.

4.8
Verified Homeowner
Norman, on Jul 02, 2023

I have heard horror story’s about building a home. This was my first time building. The entire process start to finish was so enjoyable! Would recommend ideal to anyone I know. [name removed] was absolutely a joy and so helpful!!

4.9
Verified Homeowner
Norman, on Jan 28, 2022

Everything was so straight forward and simple.

5.0
Verified Homeowner
Norman, on Dec 14, 2021

Had retaining wall added but the fence was not put back properly and now bows in

4.6
Verified Homeowner
Norman, on Nov 29, 2021

Some of the workmanship in the house is not very good. My kitchen cabinets and drawers don’t close very good. Overall though,the experience was very educational.

3.4
Verified Homeowner
Norman, on Oct 20, 2021

Customer service and support is slow to take action.

3.4
Verified Homeowner
Norman, on Jun 24, 2021

We are very happy with our home

5.0
Verified Homeowner