Homebuilder Ratings & Reviews

Ideal Homes

West

355 Homeowner Reviews
Aug 2024 - Feb 2026

Ideal Homes

Overall Satisfaction

4.4
Customers' overall satisfaction
4.4
Customers' willingness to refer our communities to their friends and family

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Community Satisfaction Ratings

Builder Profile

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We save you money by innovating our own standard for energy efficiency that spans your entire home. We're the only builder in Oklahoma to guarantee our heating and cooling costs. If your usage exceeds our guarantee, we'll pay the difference. Our commitment to sustainability also extends into our communities where we continually innovate new ways to reduce our environmental impact.

We're recognized on a local and national level for being a builder with quality construction, cutting-edge technology, and our desire to push the envelope toward innovation and design. We provide our customers with the best homes in Oklahoma City, hands down
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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.

Most Recent 20 Comments From West
Purchase Experience Testimonials from Real Homebuyers

Choctaw, OK , on Feb 03, 2026

I liked the house features, fixtures and location. I disliked the windows on the garage door.

5.0
Verified Homeowner
Yukon, OK , on Jan 29, 2026

[name removed], my realtor, was great! Being military I had to buy site unseen, and he was always available to show off the home.

5.0
Verified Homeowner
Norman, OK , on Jan 24, 2026

Very good staff who were very attentive and pleasant to work with. We have bought 4 new homes in the last 11 years and Ideals staff was by far the most supportive and very professional.

5.0
Verified Homeowner
Oklahoma City, OK , on Jan 18, 2026

Everything from the first contact with [name removed] was very smooth going. No pressure at all.

5.0
Verified Homeowner
Yukon, OK , on Jan 18, 2026

Responses from Ideal Homes was always in a timely manner. Never had to ask a question twice or reach back out which reduced so much stress!

4.8
Verified Homeowner
Yukon, OK, on Jan 16, 2026

I like the open space layout of the house. The only thing I don’t like is how thin the walls are and you can hear what’s happening in other rooms.

4.9
Verified Homeowner
Yukon, OK, on Jan 16, 2026

Friendly customer service

4.4
Verified Homeowner
Yukon, OK, on Jan 16, 2026

I liked the communication & Punctuality

4.7
Verified Homeowner
Edmond, OK, on Jan 16, 2026

Communication was great for standard updates but when help was needed or problems arose communication was worse. This statement sounds worse than it is though, overall I am happy with the communication but everything else went smoothly.

4.6
Verified Homeowner
Washington, OK, on Jan 11, 2026

A good smooth experience.

4.5
Verified Homeowner
Yukon, OK, on Jan 08, 2026

It was so easy! The whole process. House is gorgeous!

5.0
Verified Homeowner
Oklahoma City, OK, on Jan 08, 2026

All is really easy all the time have a great communication and the personal is amazing

5.0
Verified Homeowner
Yukon, OK, on Nov 11, 2025

[name removed] was an excellent realtor to work with and remained helpful and responsive throughout the entire process. However, the construction experience itself was filled with challenges from the beginning. We were not informed that the project manager had changed until we received a call from [name removed]. Shortly afterward, I drove by our lot, took a picture, and sent it to my husband, [name removed] that’s when we discovered that our home was being built on the wrong lot. [name removed] immediately contacted [name removed] to report the issue, but we heard nothing back for some time. Later, I received a call from [name removed] informing us that the house was indeed being built on the wrong lot. [name removed] was instrumental in resolving that major and we truly appreciate her efforts in getting it corrected. Unfortunately, the issues didn’t stop there. The framing of the home appeared poorly done we took photos as documentation and although the builder eventually corrected it, the quality was concerning. Then, all of the windows were installed backwards (again documented with photos). The concrete was poured during a rainstorm, which led to it being broken up and completely re-poured. Each of these problems was brought to their attention by [name removed] and me none were caught by the project team themselves. During a walk-through, we also discovered that the kitchen cabinets were the wrong color. We had carefully selected our finishes, and what was installed did not match. The proposed solution was to paint the cabinets, which was not acceptable to us. We scheduled a team meeting with everyone involved including the interior designer and his supervisor but the experience was frustrating. The design team was unhelpful and unwilling to take ownership of the mistake. Ultimately, [name removed] once again stepped in and was able to secure a $1,000 credit toward the purchase of the home, which we appreciated, though it came from her efforts rather than the design staff. By the time we reached the move-in stage, we were told the home would be professionally cleaned twice. In reality, I found myself on my hands and knees scraping caulk residue from the floor. We had to completely scrub and clean the house from the construction. A situation even [name removed] witnessed. We took it upon ourselves to clean the home properly because it simply wasn’t done to move-in standards. After everything, this process has been long and unnecessarily difficult. We’ve done our best to stay patient and reasonable, but at this point, we don’t know how much more we can continue to report without feeling like we’re being overly demanding. From dents in the faucet and chips in the tile, to both bathrooms needing to be re-grouted consistent lack of attention to detail and pride in workmanship has been deeply disappointing. We truly hope that our experience helps bring attention to these ongoing quality issues and prevents others from going through the same. We also want to make mention of [name removed]. He has been extremely helpful in resolving a lot of issues after moving. In.

3.9
Verified Homeowner
Yukon, OK, on Nov 10, 2025

Loved [name removed] she was great very helpful

5.0
Verified Homeowner
Yukon, OK, on Nov 01, 2025

Condition of the "new home". Too many issues for living here for less than two months

2.4
Verified Homeowner
Washington, OK, on Oct 30, 2025

[name removed] was very helpful and knowledgeable about the home and the entire purchase process. She made our lives so much easier, especially since we had to work through the closing process from out of state. [name removed] also has been great to work with. She is very responsive to any needs or questions we may have.

5.0
Verified Homeowner
Yukon, OK, on Oct 26, 2025

It was surprisingly very easy and the process wasn’t as stressful as I imagined it would be! I’m so grateful to be here and a part of the ideal family! Thank you!

5.0
Verified Homeowner
Edmond, OK, on Oct 16, 2025

The most seamless house-buying experience.

4.9
Verified Homeowner
Norman, OK, on Oct 05, 2025

The employees have been very friendly, helpful, and caring. Some of the things I asked to be repaired before I moved in wasn’t done.

4.8
Verified Homeowner
Edmond, OK, on Oct 05, 2025

Responsive representatives were awesome. We didn’t like the amount of turnover we had.

4.5
Verified Homeowner