Top Homebuilder Ratings & Reviews

Kolter Homes

Alton

305 Homeowner Reviews Completed Dec 2020 - Jun 2022

Overall Satisfaction

4.4
Customers' overall satisfaction
4.4
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.7

Home Personalization Experience

4.7

Lender Experience

4.6

Title Experience

4.7

Closing Experience

4.7

Construction Experience

4.5

Customer Care Experience

4.8

Home Readiness

4.0

Installation & Workmanship

4.4

Community Profile

The Kolter Group is among the most experienced real estate investors in the Southeast, having executed investments across major asset classes and all stages of the development cycle. Our portfolio of complementary businesses drives an entrepreneurial culture and allows us to adapt to change and choose investments on a selective basis.

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HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Palm Beach Gardens, on May 11, 2022

Windows are not noise proof. Appliances are cheap Quality.

3.8
Verified Homeowner
Palm Beach Gardens, on Jun 08, 2022

Our issues (unfinished items from closing) were ignored for MONTHS by [name removed], with finer-pointing between Construction and [name removed] Care. When [name removed] eventually took accountability for our unfinished issues, we finally got interior items finished _ but it took five months from date of closing. Poor customer experience.

4.1
Verified Homeowner
Palm Beach Gardens, FL, on Jun 23, 2022

Over all quality good. Staff communication was very good. Some items not completed.

4.2
Verified Homeowner
Palm Beach Gardens, on Apr 24, 2022

We love our home but some of the options available for our home were not discussed with us at the design center. For example, we planned on doing a summer kitchen but all we got was the gas hook up for grill. The entire summer kitchen wasn't discussed to have plumbing. Another example is we did dimmers in every room in our house but they forgot to do it in our living room which is the main room. This was overlooked and we still do not have a dimmer in this room. These are just some of the examples. I can review more if you want to call to discuss to make things better. Overall, we had a decent experience.

4.2
Verified Homeowner
Palm Beach Gardens, on May 31, 2022

It's taking really long to get things repaired.

4.5
Verified Homeowner
Palm Beach Gardens, FL, on Jun 22, 2022

The [name removed] team from sales to construction to customer care

5.0
Verified Homeowner
Palm Beach Gardens, on Apr 08, 2022

customer service was incredibly poor. i have been dealing with a shower leak for the past 5 months and it is still not completely rectified. my customer service rep that i have been dealing with seems overwhelmed and incompetent.

2.5
Verified Homeowner
Palm Beach Gardens, on May 25, 2022

Terrible experience and service follow up

1.7
Verified Homeowner
Palm Beach Gardens, FL, on Jun 20, 2022

The entire team was amazing from start to finish. I couldn't have asked for a better experience.

5.0
Verified Homeowner
Palm Beach Gardens, on Mar 23, 2022

Still waiting on some minor repairs, but, no real issues

4.5
Verified Homeowner
Palm Beach Gardens, on Apr 18, 2022

While there are attempts to be made to repair issues, the timing and oversight of the repairs shows that the [name removed] service representatives are very busy and attention to detail/follow up suffers

2.2
Verified Homeowner
Palm Beach Gardens, FL, on May 30, 2022

I have not moved in yet but so far everything has been great

5.0
Verified Homeowner
Palm Beach Gardens, on Mar 12, 2022

[name removed] homes associates are courteous and responsive. The HOA managed by [name removed] associates need more accountability and transparency

3.7
Verified Homeowner
Palm Beach Gardens, on Apr 14, 2022

Warranty has refused to do service after agreeing to do service and then not showing up with no call. Things like broken seals in windows and water leaks are still not fixed.

0.7
Verified Homeowner
Palm Beach Gardens, FL, on May 30, 2022

Second home in [name removed]. Absolutely the best process!!!! Great people. [name removed] is great. [name removed] is the best!

5.0
Verified Homeowner
Palm Beach Gardens, on Jan 03, 2022

Like: [name removed] location is amazing. The elevation design of the house is great. The design of the pool is fantastic. The kitchen area is impressive. Dislike: quality of the internal/external paint. The interior/exterior doors and baseboards are poor quality. the design of air conditioning system is very poor quality because in some room the temperature doesn’t remain at the expected temperature in others not, in particular during the house selection, it couldn’t be possible to have a multiple zone temperature option.

4.3
Verified Homeowner
Palm Beach Gardens, on Mar 27, 2022

Good customer care service

5.0
Verified Homeowner
Palm Beach Gardens, FL, on May 20, 2022

The purchase experience was acceptable outside of the lack of negotiation. I also found the desing expereience to be excellent. The part that was awful was the build - the lack of hitting timelines was just unacceptable and confirmed by our closing agent when she told us that they were prioritizing homes based on hitting numbers versus first in, first out. I have been in sales and marketing for 25 years and found the persistent lies to be extremely unacceptable. And then, to only get into the home to find several issues weren't remedied which is apparently everyone's fault but [name removed]. As an aside, I do want to recognize the team that helped us close

4.4
Verified Homeowner
Palm Beach Gardens, on Dec 21, 2021

We had multiple issues with our home as it was being built that took forever to get someone to own up to them, finally someone did and fixed most of the issues. It has been over a year since our close and our check list is not complete as of yet also.

3.2
Verified Homeowner
Palm Beach Gardens, on Feb 25, 2022

I liked that [name removed] came to repair the minor defects in a timely manner

5.0
Verified Homeowner
Palm Beach Gardens, FL, on Apr 23, 2022

The people were phenomenal, but the actual quality of work was off. Currently replacing shower floor, two cracked windows, missing buttons on cook top fan, all but one wall was flat and level patches of painted over paint tape on outside of home. Ceilings were in many cases so far off level we had to hang things on them off center to make them normal. Overall the home is good, but the quality of some of the installed work is off.

3.9
Verified Homeowner
Palm Beach Gardens, on Nov 25, 2021

Some corrective issues took sometime to repair.

3.7
Verified Homeowner
Palm Beach Gardens, on Jan 10, 2022

We have had an excellent experience with customer care/warranty service. Despite having so many homes in production and under warranty, I receive a response in a timely manner and the subcontractors for the most part are also responsive. [name removed] has checked in several times since closing to make sure items from my closing punch list are being addressed and has helped track down some subs to get the work done as soon as possible. She is superb! We are delighted with our experience with [name removed]. Would highly recommend [name removed] to friends/family and my real estate clients.

5.0
Verified Homeowner
Palm Beach Gardens, FL, on Apr 12, 2022

the amount of issues post move-in is astonishing

3.9
Verified Homeowner
Palm Beach Gardens, on Aug 09, 2021

How difficult it can be to get an issue solved with customer service

3.3
Verified Homeowner
Palm Beach Gardens, on Jan 03, 2022

It’s ok.

3.4
Verified Homeowner
Palm Beach Gardens, FL, on Apr 01, 2022

Both [name removed] and [name removed] and [name removed] were amazing in explaining everything and helping us with millions of questions and pre move in fixes!!!

5.0
Verified Homeowner
Palm Beach Gardens, on Jul 20, 2021

I love my home and the community. The customer service manager I’ve been working with has been very efficient.

4.1
Verified Homeowner
Palm Beach Gardens, on Dec 29, 2021

No one has made a single call to me to follow up on the 30 day punch list items. My dryer failed after 10 uses, my AC broke down and needed a major part replaced at 6 months and I have black mold on my AC coils which I just reported today. I would not expect to have these issues with a brand new home.

2.6
Verified Homeowner
Palm Beach Gardens, FL, on Apr 01, 2022

Everyone at [name removed] [name removed] is amazing

5.0
Verified Homeowner
Palm Beach Gardens, on Jul 12, 2021

Convenient and peaceful atmosphere.

4.9
Verified Homeowner
Palm Beach Gardens, on Dec 25, 2021

Very slow follow thru.. there are things that are still not completed from the day I closed 7.15.21. Also, on the subsequent tickets..some are still open 2 months and not complete and the team at [name removed] customer service has not followed up on this. The least they can do is call and follow up. Truly disappointed!!!!

1.8
Verified Homeowner
Palm Beach Gardens, FL, on Mar 01, 2022

[name removed] was great. Signing the contract was fun easy and super exciting. Everything that involved [name removed] was a pleasure in the beginning. The build process was not fun and bordering on a disaster. Our building manager was a mess, never knew was was going on at our home, constantly back tracking and even as far as straight up lying. This building manager was a constant issue based on others we have talked to. Also I see the difference in building mangers based on our experiences we have see with friends. For instance, [name removed] seems to be one of the best with honestly, communication and knowing the build. Thank god our building manager was transferred or fired because [name removed] took over after closing and she has changed our view of [name removed]. She cares, she helps, she stands behind her word and she is always honest and communicating status. The close checklist still isn't done but we feel very confident and good about our time with [name removed].

4.5
Verified Homeowner
Palm Beach Gardens, on Jul 03, 2021

[name removed] has been really terrific with honoring their commitments and making sure we are satisfied with the work. [name removed] everything goes perfectly which is to be expected but they always make it right.

4.9
Verified Homeowner
Palm Beach Gardens, on Dec 05, 2021

Our new town home is Amazing, however, the promised delivery date from the Sales team was 5 months early. Please coordinate with the Sales team

4.5
Verified Homeowner
Palm Beach Gardens, FL, on Feb 27, 2022

During our walk before close, Mr [name removed] is very helpful explain all our questions and concerns, he is very patient and knowledgeable.

5.0
Verified Homeowner
Palm Beach Gardens, on Jun 26, 2021

Things took a bit longer to get resolved than anticipated.

3.7
Verified Homeowner
Palm Beach Gardens, on Dec 04, 2021

Lied about our sliding glass windows that haven’t been installed. I’m still pissed about that and might need to be addressed

3.7
Verified Homeowner
Palm Beach Gardens, FL, on Feb 23, 2022

I loved the Design and Low-voltage planning. The professionals really know the market and guided me into really great decision making. I liked the NHO person who guided me through the huge punchlist we are still working. Her responsiveness makes [name removed] look good. I disliked the Construction team giving me 5 different managers of my home and in the end firing the last one, as he never even looked at my house plans. I love that [name removed] tries to remedy all the problems that may still be awaiting a solution, like my cabinets and my hood issues.

4.0
Verified Homeowner
Palm Beach Gardens, on Jun 08, 2021

The builder was supposed to paint the side of my house after constructing a new home next door due to stucco splatter all over the entire side of my house. its been 7 months and still have not even responded to my request after promising he ([name removed]) would take care of it. [name removed] only did it get all over my house it is on the casita door and outside bathroom door. Completely un-acceptable. If this was you're house that you spent $$$ on you would be very upset with it as well. Its actually embarrassing.

2.5
Verified Homeowner
Palm Beach Gardens, on Oct 27, 2021

EVERYTHING!!!

1.6
Verified Homeowner
Palm Beach Gardens, FL, on Feb 18, 2022

Great communication

5.0
Verified Homeowner
Palm Beach Gardens, on Jun 01, 2021

prompt responses. workmanship is very good. thus far, no problems.

4.1
Verified Homeowner
Palm Beach Gardens, on Sep 29, 2021

There have been multiple times where [name removed] customer service has said I have a repair appt setup when the time was never confirmed with the vendor providing service. This caused me to miss time at work. Also a vendor showed up unannounced to repair our shower door. Luckily we were home.

3.7
Verified Homeowner
Palm Beach Gardens, FL, on Feb 15, 2022

[name removed] acted dishonestly and fraudulently in its business dealings with me and has left the house riddled with too many defects to count both pre and post occupancy.

1.8
Verified Homeowner

HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Palm Beach Gardens, FL, on Jun 23, 2022

Over all quality good. Staff communication was very good. Some items not completed.

4.2
Verified Homeowner
Palm Beach Gardens, FL, on Jun 22, 2022

The [name removed] team from sales to construction to customer care

5.0
Verified Homeowner
Palm Beach Gardens, FL, on Jun 20, 2022

The entire team was amazing from start to finish. I couldn't have asked for a better experience.

5.0
Verified Homeowner
Palm Beach Gardens, FL, on May 30, 2022

I have not moved in yet but so far everything has been great

5.0
Verified Homeowner
Palm Beach Gardens, FL, on May 30, 2022

Second home in [name removed]. Absolutely the best process!!!! Great people. [name removed] is great. [name removed] is the best!

5.0
Verified Homeowner
Palm Beach Gardens, FL, on May 20, 2022

The purchase experience was acceptable outside of the lack of negotiation. I also found the desing expereience to be excellent. The part that was awful was the build - the lack of hitting timelines was just unacceptable and confirmed by our closing agent when she told us that they were prioritizing homes based on hitting numbers versus first in, first out. I have been in sales and marketing for 25 years and found the persistent lies to be extremely unacceptable. And then, to only get into the home to find several issues weren't remedied which is apparently everyone's fault but [name removed]. As an aside, I do want to recognize the team that helped us close

4.4
Verified Homeowner
Palm Beach Gardens, FL, on Apr 23, 2022

The people were phenomenal, but the actual quality of work was off. Currently replacing shower floor, two cracked windows, missing buttons on cook top fan, all but one wall was flat and level patches of painted over paint tape on outside of home. Ceilings were in many cases so far off level we had to hang things on them off center to make them normal. Overall the home is good, but the quality of some of the installed work is off.

3.9
Verified Homeowner
Palm Beach Gardens, FL, on Apr 12, 2022

the amount of issues post move-in is astonishing

3.9
Verified Homeowner
Palm Beach Gardens, FL, on Apr 01, 2022

Both [name removed] and [name removed] and [name removed] were amazing in explaining everything and helping us with millions of questions and pre move in fixes!!!

5.0
Verified Homeowner
Palm Beach Gardens, FL, on Apr 01, 2022

Everyone at [name removed] [name removed] is amazing

5.0
Verified Homeowner
Palm Beach Gardens, FL, on Mar 01, 2022

[name removed] was great. Signing the contract was fun easy and super exciting. Everything that involved [name removed] was a pleasure in the beginning. The build process was not fun and bordering on a disaster. Our building manager was a mess, never knew was was going on at our home, constantly back tracking and even as far as straight up lying. This building manager was a constant issue based on others we have talked to. Also I see the difference in building mangers based on our experiences we have see with friends. For instance, [name removed] seems to be one of the best with honestly, communication and knowing the build. Thank god our building manager was transferred or fired because [name removed] took over after closing and she has changed our view of [name removed]. She cares, she helps, she stands behind her word and she is always honest and communicating status. The close checklist still isn't done but we feel very confident and good about our time with [name removed].

4.5
Verified Homeowner
Palm Beach Gardens, FL, on Feb 27, 2022

During our walk before close, Mr [name removed] is very helpful explain all our questions and concerns, he is very patient and knowledgeable.

5.0
Verified Homeowner
Palm Beach Gardens, FL, on Feb 23, 2022

I loved the Design and Low-voltage planning. The professionals really know the market and guided me into really great decision making. I liked the NHO person who guided me through the huge punchlist we are still working. Her responsiveness makes [name removed] look good. I disliked the Construction team giving me 5 different managers of my home and in the end firing the last one, as he never even looked at my house plans. I love that [name removed] tries to remedy all the problems that may still be awaiting a solution, like my cabinets and my hood issues.

4.0
Verified Homeowner
Palm Beach Gardens, FL, on Feb 18, 2022

Great communication

5.0
Verified Homeowner
Palm Beach Gardens, FL, on Feb 15, 2022

[name removed] acted dishonestly and fraudulently in its business dealings with me and has left the house riddled with too many defects to count both pre and post occupancy.

1.8
Verified Homeowner

HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Palm Beach Gardens, on Jun 08, 2022

Our issues (unfinished items from closing) were ignored for MONTHS by [name removed], with finer-pointing between Construction and [name removed] Care. When [name removed] eventually took accountability for our unfinished issues, we finally got interior items finished _ but it took five months from date of closing. Poor customer experience.

4.1
Verified Homeowner
Palm Beach Gardens, on May 31, 2022

It's taking really long to get things repaired.

4.5
Verified Homeowner
Palm Beach Gardens, on May 25, 2022

Terrible experience and service follow up

1.7
Verified Homeowner
Palm Beach Gardens, on Apr 18, 2022

While there are attempts to be made to repair issues, the timing and oversight of the repairs shows that the [name removed] service representatives are very busy and attention to detail/follow up suffers

2.2
Verified Homeowner
Palm Beach Gardens, on Apr 14, 2022

Warranty has refused to do service after agreeing to do service and then not showing up with no call. Things like broken seals in windows and water leaks are still not fixed.

0.7
Verified Homeowner
Palm Beach Gardens, on Mar 27, 2022

Good customer care service

5.0
Verified Homeowner
Palm Beach Gardens, on Feb 25, 2022

I liked that [name removed] came to repair the minor defects in a timely manner

5.0
Verified Homeowner
Palm Beach Gardens, on Jan 10, 2022

We have had an excellent experience with customer care/warranty service. Despite having so many homes in production and under warranty, I receive a response in a timely manner and the subcontractors for the most part are also responsive. [name removed] has checked in several times since closing to make sure items from my closing punch list are being addressed and has helped track down some subs to get the work done as soon as possible. She is superb! We are delighted with our experience with [name removed]. Would highly recommend [name removed] to friends/family and my real estate clients.

5.0
Verified Homeowner
Palm Beach Gardens, on Jan 03, 2022

It’s ok.

3.4
Verified Homeowner
Palm Beach Gardens, on Dec 29, 2021

No one has made a single call to me to follow up on the 30 day punch list items. My dryer failed after 10 uses, my AC broke down and needed a major part replaced at 6 months and I have black mold on my AC coils which I just reported today. I would not expect to have these issues with a brand new home.

2.6
Verified Homeowner
Palm Beach Gardens, on Dec 25, 2021

Very slow follow thru.. there are things that are still not completed from the day I closed 7.15.21. Also, on the subsequent tickets..some are still open 2 months and not complete and the team at [name removed] customer service has not followed up on this. The least they can do is call and follow up. Truly disappointed!!!!

1.8
Verified Homeowner
Palm Beach Gardens, on Dec 05, 2021

Our new town home is Amazing, however, the promised delivery date from the Sales team was 5 months early. Please coordinate with the Sales team

4.5
Verified Homeowner
Palm Beach Gardens, on Dec 04, 2021

Lied about our sliding glass windows that haven’t been installed. I’m still pissed about that and might need to be addressed

3.7
Verified Homeowner
Palm Beach Gardens, on Oct 27, 2021

EVERYTHING!!!

1.6
Verified Homeowner
Palm Beach Gardens, on Sep 29, 2021

There have been multiple times where [name removed] customer service has said I have a repair appt setup when the time was never confirmed with the vendor providing service. This caused me to miss time at work. Also a vendor showed up unannounced to repair our shower door. Luckily we were home.

3.7
Verified Homeowner

HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Palm Beach Gardens, on May 11, 2022

Windows are not noise proof. Appliances are cheap Quality.

3.8
Verified Homeowner
Palm Beach Gardens, on Apr 24, 2022

We love our home but some of the options available for our home were not discussed with us at the design center. For example, we planned on doing a summer kitchen but all we got was the gas hook up for grill. The entire summer kitchen wasn't discussed to have plumbing. Another example is we did dimmers in every room in our house but they forgot to do it in our living room which is the main room. This was overlooked and we still do not have a dimmer in this room. These are just some of the examples. I can review more if you want to call to discuss to make things better. Overall, we had a decent experience.

4.2
Verified Homeowner
Palm Beach Gardens, on Apr 08, 2022

customer service was incredibly poor. i have been dealing with a shower leak for the past 5 months and it is still not completely rectified. my customer service rep that i have been dealing with seems overwhelmed and incompetent.

2.5
Verified Homeowner
Palm Beach Gardens, on Mar 23, 2022

Still waiting on some minor repairs, but, no real issues

4.5
Verified Homeowner
Palm Beach Gardens, on Mar 12, 2022

[name removed] homes associates are courteous and responsive. The HOA managed by [name removed] associates need more accountability and transparency

3.7
Verified Homeowner
Palm Beach Gardens, on Jan 03, 2022

Like: [name removed] location is amazing. The elevation design of the house is great. The design of the pool is fantastic. The kitchen area is impressive. Dislike: quality of the internal/external paint. The interior/exterior doors and baseboards are poor quality. the design of air conditioning system is very poor quality because in some room the temperature doesn’t remain at the expected temperature in others not, in particular during the house selection, it couldn’t be possible to have a multiple zone temperature option.

4.3
Verified Homeowner
Palm Beach Gardens, on Dec 21, 2021

We had multiple issues with our home as it was being built that took forever to get someone to own up to them, finally someone did and fixed most of the issues. It has been over a year since our close and our check list is not complete as of yet also.

3.2
Verified Homeowner
Palm Beach Gardens, on Nov 25, 2021

Some corrective issues took sometime to repair.

3.7
Verified Homeowner
Palm Beach Gardens, on Aug 09, 2021

How difficult it can be to get an issue solved with customer service

3.3
Verified Homeowner
Palm Beach Gardens, on Jul 20, 2021

I love my home and the community. The customer service manager I’ve been working with has been very efficient.

4.1
Verified Homeowner
Palm Beach Gardens, on Jul 12, 2021

Convenient and peaceful atmosphere.

4.9
Verified Homeowner
Palm Beach Gardens, on Jul 03, 2021

[name removed] has been really terrific with honoring their commitments and making sure we are satisfied with the work. [name removed] everything goes perfectly which is to be expected but they always make it right.

4.9
Verified Homeowner
Palm Beach Gardens, on Jun 26, 2021

Things took a bit longer to get resolved than anticipated.

3.7
Verified Homeowner
Palm Beach Gardens, on Jun 08, 2021

The builder was supposed to paint the side of my house after constructing a new home next door due to stucco splatter all over the entire side of my house. its been 7 months and still have not even responded to my request after promising he ([name removed]) would take care of it. [name removed] only did it get all over my house it is on the casita door and outside bathroom door. Completely un-acceptable. If this was you're house that you spent $$$ on you would be very upset with it as well. Its actually embarrassing.

2.5
Verified Homeowner
Palm Beach Gardens, on Jun 01, 2021

prompt responses. workmanship is very good. thus far, no problems.

4.1
Verified Homeowner