Top Homebuilder Ratings & Reviews

Kolter Homes

Artistry Palm Beach

133 Homeowner Reviews Completed Dec 2020 - Jun 2022

Overall Satisfaction

4.4
Customers' overall satisfaction
4.5
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.9

Home Personalization Experience

4.7

Lender Experience

4.6

Title Experience

4.8

Closing Experience

4.9

Construction Experience

4.6

Customer Care Experience

4.7

Home Readiness

4.0

Installation & Workmanship

4.4

Community Profile

The Kolter Group is among the most experienced real estate investors in the Southeast, having executed investments across major asset classes and all stages of the development cycle. Our portfolio of complementary businesses drives an entrepreneurial culture and allows us to adapt to change and choose investments on a selective basis.

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HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Palm Beach Gardens, on May 30, 2022

Everyone respond quickly regarding any issues. At this point we are wait for: Kitchen Cabinets replacement, master bath tile replacement, garage door replacement.

4.7
Verified Homeowner
Palm Beach Gardens, on Jun 12, 2022

[name removed] has a buying process that makes sure all bases are covered.

5.0
Verified Homeowner
Palm Beach Gardens, FL, on Jun 15, 2022

Liked: very professional and committed associates, always going the extra mile to please us. Disliked: lack of communication with previous project manager toward the end of construction phase.

4.6
Verified Homeowner
Palm Beach Gardens, on May 19, 2022

Lack of coordination and follow through

2.0
Verified Homeowner
Palm Beach Gardens, FL, on May 24, 2022

Excellent team. [name removed], [name removed], [name removed], and [name removed], great job!

5.0
Verified Homeowner
Palm Beach Gardens, on May 29, 2022

I know life is not perfect, but I do suggest you have a thorough inspection of the house and finishes (such as counter tops have been cleaned w/o stains or marks, mirrors don't have stain, etc)- this type of inspection, before you meet with customer on the last walk through, before closing. I'm a perfectionist and expect things to be in order on the presentation day. Overall, I'm 10/10 satisfied with the services, interaction with the staff (from purchasing to closing) and the end product. I was happily surprised with the whole process. I would buy another house rom [name removed]. Thank you.

5.0
Verified Homeowner
Palm Beach Gardens, on Mar 16, 2022

Like the home layout. Appreciate [name removed]'s prompt follow up on questions and issues - (with the exception of one issue)

4.9
Verified Homeowner
Palm Beach Gardens, on Apr 24, 2022

Very slow response from customer service still missing cabinet handles in the master suite , follow up are not done.

2.0
Verified Homeowner
Palm Beach Gardens, FL, on May 19, 2022

I could write an essay about the horrific experience we had with building this home. I believe, because you are governed by local and state codes, that the structural portion of our home is good quality. The quality stops there. The management and oversight of the construction and the sub contractors was non existent. The home was turned over to us with a 2 page punch list outstanding and filthy. I have never seen a new home that does not get cleaned prior to turn over.

2.8
Verified Homeowner
Palm Beach Gardens, on Jan 06, 2022

5 months in and still no shower door in master bath

4.2
Verified Homeowner
Palm Beach Gardens, on Feb 15, 2022

While some of the vendors have been challenging in correcting/fixing thing, [name removed] has done an AMAZING job of staying on top of things, acting expeditiously, carefully and always being very responsive. We have loved how [name removed] is so thorough, taking notes, following through. He, [name removed] (our project manager--I am sorry that in one of these evaluations when I was frustrated I did not give him top marks, I know how hard he tried and how much he cared, [name removed] and [name removed], were all standouts in making our [name removed] experience great.

4.8
Verified Homeowner
Palm Beach Gardens, FL, on May 11, 2022

[name removed], [name removed] ,[name removed], [name removed] and [name removed] made our experience so much easier with the purchase experience. Without them our experience would not have been good. They communicated well and gave feedback on time.

5.0
Verified Homeowner
Palm Beach Gardens, on Nov 28, 2021

It has been great so far.

4.9
Verified Homeowner
Palm Beach Gardens, on Jan 01, 2022

I like the area over all. I dislike the fact that when we report issues they are slow to respond.

4.4
Verified Homeowner
Palm Beach Gardens, FL, on Apr 23, 2022

[name removed] was hands on from start to finish. Excellent communication and a valued partner before, during and after the transaction. Appreciated [name removed]’s experience, Knowledge and updates throughout the construction of our home.

5.0
Verified Homeowner
Palm Beach Gardens, on Nov 07, 2021

At the 2 month walk through [name removed] was unprofessional. Our pre-closing walk-through was rushed due to understaffing on [name removed]‘s end. We were told that the two month walk-through we would address any minor things that didn’t prevent closing but needed to be taken care of. When I pointed out the items of concern [name removed] told me it was his job to not allow us to blame kolter for things that we caused damage to. I explain what has happened at the time of closing and that we had been advised to keep a list and address it at the two month walk-through. He told me he wasn’t fixing it because it was my fault. Eventually we got to a point where it was taken care of by working with the office. This was really unacceptable since this was a new home purchase and they were minor items that ended up being fixed by a couple of service people in a couple of hours.

4.1
Verified Homeowner
Palm Beach Gardens, on Dec 30, 2021

We have two pending issues that were caused when our gas leak was repaired on Dec 2nd. Irrigation system along front walk is buried. The new gas line was installed along front walk. The stucco repair were new gas line enters home needs to be painted.

4.8
Verified Homeowner
Palm Beach Gardens, FL, on Feb 24, 2022

Everything went smooth especially dealing with [name removed] in sales .He answered every question followed up even driving to make sure everything is OK which means alot. [name removed] Is a true professional and knows the business. We highly recommend him in every way. He answers calls and returns calls which is very important to us.

5.0
Verified Homeowner
Palm Beach Gardens, on Nov 04, 2021

Exceptional service.

5.0
Verified Homeowner
Palm Beach Gardens, on Nov 09, 2021

Considering we had our home built during the pandemic and with the fact that we live in Canada all went well.

3.8
Verified Homeowner
Palm Beach Gardens, FL, on Feb 22, 2022

The purchasing experience was very positive. [name removed], who I worked with was extremely helpful during this process. She was well informed and communicated with us at every step. She continued to stay involved to help us navigate through all the issues we have had. The design process was also very well organized. [name removed] was knowledgeable and was extremely accommodating during the design phase. She continued to be helpful when I reach out to her with questions related to my home. I did feel some of the design choices were limited. When additional choices became available, I was able to go back to the design center and select from those options. I was not here much during the building process. The few times that I did come and see the home. I was able to identify issues and [name removed] addressed them for us. He also communicated via text to inform us of the progress of the home. I realize that due to supply chain issues some products were not available ad we had to make alternative choices during the building process. The closing was also very well organized. Everyone involved was very helpful and everything went smoothly. The biggest issues were during the walk throughs.There were so many problems with the house. It was impossible to identify all of them as we went through. What was most disappointing is the quality of the workmanship and the condition of the house at move-in. It’s also been a struggle to get these issues rectified.

4.0
Verified Homeowner
Palm Beach Gardens, on Apr 23, 2021

The Customer Service team [name removed], and his team [name removed], [name removed] and [name removed] are spectacular. I loved working with them. On the other hand, they can’t control some of the sub contractors, and we had some issues, which the [name removed] team corrected, but that required more than one attempt at repair.

3.9
Verified Homeowner
Palm Beach Gardens, on Oct 30, 2021

In general people are nice but I still have open punchlist items after 5 months. MANY have been resolved but there are a few significant open punchlist items that have not yet been addressed.

2.2
Verified Homeowner
Palm Beach Gardens, FL, on Feb 13, 2022

We have very good experiences with the sales team as well as construction managers. How ever, we ran into some issues with the vendor who built our stairs, after sanding, repaint and repair, our stairs still dose not meet our expectation.

5.0
Verified Homeowner
Palm Beach Gardens, on Mar 05, 2021

told of several misleading (lies) features when dealing with sales rep; im at Artisty; we were told there would be pickle ball and bocce courts; there is only a basket ball court which seems to be never used by anyone and is a waste of space. also the access space to my back yard is pretty much non existent unless you count an opening of less than 2 feet adequate.

3.9
Verified Homeowner
Palm Beach Gardens, on Oct 28, 2021

pavers in back yard,

3.5
Verified Homeowner
Palm Beach Gardens, FL, on Feb 04, 2022

The purchase experience was great! [name removed] was awesome and very informative.

4.5
Verified Homeowner
Palm Beach Gardens, on Jan 08, 2021

I dislike the delay time in getting issues fixed. Still waiting on an issue from when we moved in

4.0
Verified Homeowner
Palm Beach Gardens, on Oct 07, 2021

Customer care has been a little slow . Called for AC service with [name removed] and waited 2 weeks Have a dead palm tree in pool area. Put in a customer care request over a week ago and haven’t heard from Impact. Otherwise we are very happy

3.1
Verified Homeowner
Palm Beach Gardens, FL, on Feb 03, 2022

Very professionals, Wonderful people to work special [name removed], interior designer [name removed], Construction manager [name removed]

5.0
Verified Homeowner
Palm Beach Gardens, on Oct 10, 2020

There appears to be almost no quality control and a emphasis on turning over homes regardless of how many problems they have.

2.5
Verified Homeowner
Palm Beach Gardens, on Aug 31, 2021

The time it has taken to get my kitchen and bathroom cabinets replaced. It has been a couple of months of waiting. Also the windows and certain walls are not leveled.

4.9
Verified Homeowner
Palm Beach Gardens, FL, on Jan 25, 2022

Everyone, [name removed] and [name removed] especially, were amazing through the purchase and build and move in process, and since then [name removed] from HOA has been extremely wonderful, and so has [name removed].

5.0
Verified Homeowner
Palm Beach Gardens, on Sep 25, 2020

I think Kolter builds a secure house. However, they do not make finishing detail important There are too many cosmetic details that they are not concerned about. If the builder representatives do not care about details the subcontractors will not are. Too many bad detail issues.

3.3
Verified Homeowner
Palm Beach Gardens, on Jul 28, 2021

I like the fact that there is a warranty and most items have been fixed. A little disappointed in how long a few items took in order to be fixed. But indeed, they were almost all eventually fixed. The service has been outstanding. The communication by phone falls short.

4.8
Verified Homeowner
Palm Beach Gardens, FL, on Jan 21, 2022

Everyone that worked with us were professional, knowledgeable, courteous and work very hard during these challenging pandemic, supply chain and great resignation issues.to ensure we were taken care of in the most expeditious way without sacrificing quality. We’ll done to our team!

4.9
Verified Homeowner
Palm Beach Gardens, on Jul 09, 2020

The warranty process to get issues addressed seems to take forever. In most cases we have had to address an issue multiple times because it is not resolved. Sometimes the vendors don't show up when they are supposed to after we arrange our schedules to accommodate the time. That can be really frustrating.

3.6
Verified Homeowner
Palm Beach Gardens, on Jun 01, 2021

They’ve been pretty accountable to the jobs that have needed to be completed.

4.3
Verified Homeowner
Palm Beach Gardens, FL, on Jan 17, 2022

Mr. [name removed] attitude towards extending the closing date. [name removed]’s mistakes or misunderstandings in refers to the upgrades.

4.7
Verified Homeowner
Palm Beach Gardens, on May 22, 2021

We have submitted a few service requests. The process is user friendly and the response time is excellent.

4.9
Verified Homeowner
Palm Beach Gardens, FL, on Jan 10, 2022

Enjoyed working with the sales team throughout the process. Excellent communication with [name removed] and [name removed] (our construction manager). Genuinely dedicated to delivering the highest quality and best customer service. Already referred friends who bought in the community.

5.0
Verified Homeowner
Palm Beach Gardens, on May 09, 2021

the smart box issue has not been solved; it is faulty design and [name removed] and Uxary pointing fingers at each other rather than fixing the problem

2.4
Verified Homeowner
Palm Beach Gardens, FL, on Dec 31, 2021

I liked how helpful [name removed] was during the whole process. She kept an eye out for us even though we were out of state. I disliked not having very much flexibility with scheduling the design selections. We did all of it in one day because we could not be accommodated for 2 days while we were in town. It was a struggle and we made a lot of design selections that we now regret.

4.1
Verified Homeowner

HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Palm Beach Gardens, FL, on Jun 15, 2022

Liked: very professional and committed associates, always going the extra mile to please us. Disliked: lack of communication with previous project manager toward the end of construction phase.

4.6
Verified Homeowner
Palm Beach Gardens, FL, on May 24, 2022

Excellent team. [name removed], [name removed], [name removed], and [name removed], great job!

5.0
Verified Homeowner
Palm Beach Gardens, FL, on May 19, 2022

I could write an essay about the horrific experience we had with building this home. I believe, because you are governed by local and state codes, that the structural portion of our home is good quality. The quality stops there. The management and oversight of the construction and the sub contractors was non existent. The home was turned over to us with a 2 page punch list outstanding and filthy. I have never seen a new home that does not get cleaned prior to turn over.

2.8
Verified Homeowner
Palm Beach Gardens, FL, on May 11, 2022

[name removed], [name removed] ,[name removed], [name removed] and [name removed] made our experience so much easier with the purchase experience. Without them our experience would not have been good. They communicated well and gave feedback on time.

5.0
Verified Homeowner
Palm Beach Gardens, FL, on Apr 23, 2022

[name removed] was hands on from start to finish. Excellent communication and a valued partner before, during and after the transaction. Appreciated [name removed]’s experience, Knowledge and updates throughout the construction of our home.

5.0
Verified Homeowner
Palm Beach Gardens, FL, on Feb 24, 2022

Everything went smooth especially dealing with [name removed] in sales .He answered every question followed up even driving to make sure everything is OK which means alot. [name removed] Is a true professional and knows the business. We highly recommend him in every way. He answers calls and returns calls which is very important to us.

5.0
Verified Homeowner
Palm Beach Gardens, FL, on Feb 22, 2022

The purchasing experience was very positive. [name removed], who I worked with was extremely helpful during this process. She was well informed and communicated with us at every step. She continued to stay involved to help us navigate through all the issues we have had. The design process was also very well organized. [name removed] was knowledgeable and was extremely accommodating during the design phase. She continued to be helpful when I reach out to her with questions related to my home. I did feel some of the design choices were limited. When additional choices became available, I was able to go back to the design center and select from those options. I was not here much during the building process. The few times that I did come and see the home. I was able to identify issues and [name removed] addressed them for us. He also communicated via text to inform us of the progress of the home. I realize that due to supply chain issues some products were not available ad we had to make alternative choices during the building process. The closing was also very well organized. Everyone involved was very helpful and everything went smoothly. The biggest issues were during the walk throughs.There were so many problems with the house. It was impossible to identify all of them as we went through. What was most disappointing is the quality of the workmanship and the condition of the house at move-in. It’s also been a struggle to get these issues rectified.

4.0
Verified Homeowner
Palm Beach Gardens, FL, on Feb 13, 2022

We have very good experiences with the sales team as well as construction managers. How ever, we ran into some issues with the vendor who built our stairs, after sanding, repaint and repair, our stairs still dose not meet our expectation.

5.0
Verified Homeowner
Palm Beach Gardens, FL, on Feb 04, 2022

The purchase experience was great! [name removed] was awesome and very informative.

4.5
Verified Homeowner
Palm Beach Gardens, FL, on Feb 03, 2022

Very professionals, Wonderful people to work special [name removed], interior designer [name removed], Construction manager [name removed]

5.0
Verified Homeowner
Palm Beach Gardens, FL, on Jan 25, 2022

Everyone, [name removed] and [name removed] especially, were amazing through the purchase and build and move in process, and since then [name removed] from HOA has been extremely wonderful, and so has [name removed].

5.0
Verified Homeowner
Palm Beach Gardens, FL, on Jan 21, 2022

Everyone that worked with us were professional, knowledgeable, courteous and work very hard during these challenging pandemic, supply chain and great resignation issues.to ensure we were taken care of in the most expeditious way without sacrificing quality. We’ll done to our team!

4.9
Verified Homeowner
Palm Beach Gardens, FL, on Jan 17, 2022

Mr. [name removed] attitude towards extending the closing date. [name removed]’s mistakes or misunderstandings in refers to the upgrades.

4.7
Verified Homeowner
Palm Beach Gardens, FL, on Jan 10, 2022

Enjoyed working with the sales team throughout the process. Excellent communication with [name removed] and [name removed] (our construction manager). Genuinely dedicated to delivering the highest quality and best customer service. Already referred friends who bought in the community.

5.0
Verified Homeowner
Palm Beach Gardens, FL, on Dec 31, 2021

I liked how helpful [name removed] was during the whole process. She kept an eye out for us even though we were out of state. I disliked not having very much flexibility with scheduling the design selections. We did all of it in one day because we could not be accommodated for 2 days while we were in town. It was a struggle and we made a lot of design selections that we now regret.

4.1
Verified Homeowner

HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Palm Beach Gardens, on May 30, 2022

Everyone respond quickly regarding any issues. At this point we are wait for: Kitchen Cabinets replacement, master bath tile replacement, garage door replacement.

4.7
Verified Homeowner
Palm Beach Gardens, on May 19, 2022

Lack of coordination and follow through

2.0
Verified Homeowner
Palm Beach Gardens, on Apr 24, 2022

Very slow response from customer service still missing cabinet handles in the master suite , follow up are not done.

2.0
Verified Homeowner
Palm Beach Gardens, on Jan 06, 2022

5 months in and still no shower door in master bath

4.2
Verified Homeowner
Palm Beach Gardens, on Nov 28, 2021

It has been great so far.

4.9
Verified Homeowner
Palm Beach Gardens, on Nov 07, 2021

At the 2 month walk through [name removed] was unprofessional. Our pre-closing walk-through was rushed due to understaffing on [name removed]‘s end. We were told that the two month walk-through we would address any minor things that didn’t prevent closing but needed to be taken care of. When I pointed out the items of concern [name removed] told me it was his job to not allow us to blame kolter for things that we caused damage to. I explain what has happened at the time of closing and that we had been advised to keep a list and address it at the two month walk-through. He told me he wasn’t fixing it because it was my fault. Eventually we got to a point where it was taken care of by working with the office. This was really unacceptable since this was a new home purchase and they were minor items that ended up being fixed by a couple of service people in a couple of hours.

4.1
Verified Homeowner
Palm Beach Gardens, on Nov 04, 2021

Exceptional service.

5.0
Verified Homeowner
Palm Beach Gardens, on Oct 30, 2021

In general people are nice but I still have open punchlist items after 5 months. MANY have been resolved but there are a few significant open punchlist items that have not yet been addressed.

2.2
Verified Homeowner
Palm Beach Gardens, on Oct 28, 2021

pavers in back yard,

3.5
Verified Homeowner
Palm Beach Gardens, on Oct 07, 2021

Customer care has been a little slow . Called for AC service with [name removed] and waited 2 weeks Have a dead palm tree in pool area. Put in a customer care request over a week ago and haven’t heard from Impact. Otherwise we are very happy

3.1
Verified Homeowner
Palm Beach Gardens, on Aug 31, 2021

The time it has taken to get my kitchen and bathroom cabinets replaced. It has been a couple of months of waiting. Also the windows and certain walls are not leveled.

4.9
Verified Homeowner
Palm Beach Gardens, on Jul 28, 2021

I like the fact that there is a warranty and most items have been fixed. A little disappointed in how long a few items took in order to be fixed. But indeed, they were almost all eventually fixed. The service has been outstanding. The communication by phone falls short.

4.8
Verified Homeowner
Palm Beach Gardens, on Jun 01, 2021

They’ve been pretty accountable to the jobs that have needed to be completed.

4.3
Verified Homeowner
Palm Beach Gardens, on May 22, 2021

We have submitted a few service requests. The process is user friendly and the response time is excellent.

4.9
Verified Homeowner
Palm Beach Gardens, on May 09, 2021

the smart box issue has not been solved; it is faulty design and [name removed] and Uxary pointing fingers at each other rather than fixing the problem

2.4
Verified Homeowner

HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Palm Beach Gardens, on Jun 12, 2022

[name removed] has a buying process that makes sure all bases are covered.

5.0
Verified Homeowner
Palm Beach Gardens, on May 29, 2022

I know life is not perfect, but I do suggest you have a thorough inspection of the house and finishes (such as counter tops have been cleaned w/o stains or marks, mirrors don't have stain, etc)- this type of inspection, before you meet with customer on the last walk through, before closing. I'm a perfectionist and expect things to be in order on the presentation day. Overall, I'm 10/10 satisfied with the services, interaction with the staff (from purchasing to closing) and the end product. I was happily surprised with the whole process. I would buy another house rom [name removed]. Thank you.

5.0
Verified Homeowner
Palm Beach Gardens, on Mar 16, 2022

Like the home layout. Appreciate [name removed]'s prompt follow up on questions and issues - (with the exception of one issue)

4.9
Verified Homeowner
Palm Beach Gardens, on Feb 15, 2022

While some of the vendors have been challenging in correcting/fixing thing, [name removed] has done an AMAZING job of staying on top of things, acting expeditiously, carefully and always being very responsive. We have loved how [name removed] is so thorough, taking notes, following through. He, [name removed] (our project manager--I am sorry that in one of these evaluations when I was frustrated I did not give him top marks, I know how hard he tried and how much he cared, [name removed] and [name removed], were all standouts in making our [name removed] experience great.

4.8
Verified Homeowner
Palm Beach Gardens, on Jan 01, 2022

I like the area over all. I dislike the fact that when we report issues they are slow to respond.

4.4
Verified Homeowner
Palm Beach Gardens, on Dec 30, 2021

We have two pending issues that were caused when our gas leak was repaired on Dec 2nd. Irrigation system along front walk is buried. The new gas line was installed along front walk. The stucco repair were new gas line enters home needs to be painted.

4.8
Verified Homeowner
Palm Beach Gardens, on Nov 09, 2021

Considering we had our home built during the pandemic and with the fact that we live in Canada all went well.

3.8
Verified Homeowner
Palm Beach Gardens, on Apr 23, 2021

The Customer Service team [name removed], and his team [name removed], [name removed] and [name removed] are spectacular. I loved working with them. On the other hand, they can’t control some of the sub contractors, and we had some issues, which the [name removed] team corrected, but that required more than one attempt at repair.

3.9
Verified Homeowner
Palm Beach Gardens, on Mar 05, 2021

told of several misleading (lies) features when dealing with sales rep; im at Artisty; we were told there would be pickle ball and bocce courts; there is only a basket ball court which seems to be never used by anyone and is a waste of space. also the access space to my back yard is pretty much non existent unless you count an opening of less than 2 feet adequate.

3.9
Verified Homeowner
Palm Beach Gardens, on Jan 08, 2021

I dislike the delay time in getting issues fixed. Still waiting on an issue from when we moved in

4.0
Verified Homeowner
Palm Beach Gardens, on Oct 10, 2020

There appears to be almost no quality control and a emphasis on turning over homes regardless of how many problems they have.

2.5
Verified Homeowner
Palm Beach Gardens, on Sep 25, 2020

I think Kolter builds a secure house. However, they do not make finishing detail important There are too many cosmetic details that they are not concerned about. If the builder representatives do not care about details the subcontractors will not are. Too many bad detail issues.

3.3
Verified Homeowner
Palm Beach Gardens, on Jul 09, 2020

The warranty process to get issues addressed seems to take forever. In most cases we have had to address an issue multiple times because it is not resolved. Sometimes the vendors don't show up when they are supposed to after we arrange our schedules to accommodate the time. That can be really frustrating.

3.6
Verified Homeowner