Top Homebuilder Ratings & Reviews

Kolter Homes

Canopy Creek

63 Homeowner Reviews Completed Dec 2020 - Jun 2022

Overall Satisfaction

4.0
Customers' overall satisfaction
3.8
Rating of homeowners' willingness to recommend this builder

Community Profile

The Kolter Group is among the most experienced real estate investors in the Southeast, having executed investments across major asset classes and all stages of the development cycle. Our portfolio of complementary businesses drives an entrepreneurial culture and allows us to adapt to change and choose investments on a selective basis.

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HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Palm City, on Mar 14, 2022

I like the style and general quality I dislike that everyone seems stretched thin and quality suffers when this occurs

4.1
Verified Homeowner
Palm City, FL, on Apr 27, 2022

Personal attention - responsiveness - [name removed] and [name removed] got us over the finish line in a GREAT Fashion and made sure our concerns were heard and addressed !!! They made the difference !!!!

5.0
Verified Homeowner
Palm City, on Jun 09, 2022

Poor

1.4
Verified Homeowner
Palm City, on Mar 08, 2022

[name removed] is the man!

5.0
Verified Homeowner
Palm City, FL, on Apr 13, 2022

I would like to spotlight [name removed] as another key member of our experience in addition to [name removed] and [name removed]. [name removed] was outstanding in helping us through the final walk through process and how organized and detailed she was in the process. She made a great impression on both my self and my wife. [name removed] truly humized our experience with [name removed] and was a blessing to work with. He continues to be supportive, friendly, and someone who is accessible to us. This is a great piece of mind. [name removed] has been another great relationship for us as she is always upbeat, offering to help where needed, going the extra mile and welcomed us with such a nice gesture as we took control of the property

5.0
Verified Homeowner
Palm City, on Jun 03, 2022

wery dificult to get repairs needed ,after 6 months in the house the carpet replacement still not complete

3.5
Verified Homeowner
Palm City, on Jan 25, 2022

Everything was eventually addressed. I think our customer service contact and [name removed] did good jobs even with all the limitations in the supply chain. They understood there is nothing worse than no answer,

4.3
Verified Homeowner
Palm City, FL, on Mar 03, 2022

Hard to deal with the frequent changes of construction managers.[name removed] Cateris and [name removed] are outstanding people to have on your team.

5.0
Verified Homeowner
Palm City, on Mar 18, 2022

None. The team seems responsive to our requests.

5.0
Verified Homeowner
Palm City, on Aug 17, 2021

We had a very rocky start with my sales person leaving, no one telling me, my file not getting turned over then my close was delayed [partially but not completely due to COVID]. Lots of things didn't work when I moved in [fridge ,washer ,dryer] , front door didn't shut correctly....but everything has been fixed to my satisfaction.

4.2
Verified Homeowner
Palm City, FL, on Feb 18, 2022

Lack of attention to detail in every phase of the construction.

2.8
Verified Homeowner
Palm City, on Feb 26, 2022

We closed on Sept 24, 2021 and are still waiting for our punch list to be completed. Today is Feb 27, 2022 and we have been politely patient. However, our patience has run out and we are ready to give [name removed] some bad reviews. Extremely disappointed with customer service follow through!

0.5
Verified Homeowner
Palm City, on Oct 24, 2020

The entire process, from the date we signed a contract, until the delivery of our new home, was very smooth and efficient.

4.8
Verified Homeowner
Palm City, on Feb 07, 2022

Slow with Contractors I've been waiting for painters

3.6
Verified Homeowner
Palm City, FL, on Feb 12, 2022

Dislike everything

1.2
Verified Homeowner
Palm City, on Oct 10, 2020

Responded quickly to our requests. Great follow-up.

5.0
Verified Homeowner
Palm City, on Jan 28, 2022

Too long to write about the many issues

2.1
Verified Homeowner
Palm City, FL, on Feb 06, 2022

We are approaching the 60 days after closing and some of the items in the punch list have not been resolved. We still are due for coach lights, the front entrance is to be fixed, stucco to be painted, garage floor is to be fixed, and scratched window needs to be replaced. That is in addition to other new items that came up as a result of an inspection performed on 2/4. I loved the house and do hope that there is some kind of urgency of getting these items completed.

3.7
Verified Homeowner
Palm City, on Jul 24, 2020

Did not like the design person we had turned out to be argumentative over a change i was willing to pay for during the construction process at the contracted time changes were allowed. Alex , KY, Brad Miss Ellen are second to none. And are true assets to your team they have made every step a pleasure. Ky and Brad have walked with me and have scheduled all the repairs from the short one year walk punch list. Over all a great experience.

4.7
Verified Homeowner
Palm City, on Dec 02, 2021

Lack of follow up on closing day walk through. Reluctance of Construction Manager to be proactive in repairs. Constant reminders by us are met with minimal responses. Having to keep asking for results marks us as a “complainer”, but all we want is to have these items fixed. Also, never received a 2 month follow up walk through. Overall quality of the construction is poor. Too many shortcuts and no attention to detail. Sloppy workmanship!

1.7
Verified Homeowner
Palm City, FL, on Jan 24, 2022

we closed on the house ,And it was not completed ,i was promised at closing that ,kolter would complete all items on the list , we agreed on what needed to be done .as of today 1 month since closing And not one item has being completed ,we have had no communication , on wen these item will be completed . we are not happy with this experience .we will not wait much longer ,[name removed] has being great to work with , But she has no control over construction to get the work done ,and replace items that are damage.we need a time line on wen all items will be completed

3.8
Verified Homeowner
Palm City, on Dec 18, 2019

Kolter's designs fit our family's lifestyle. Also appreciated the use of natural gas for cooking.

4.2
Verified Homeowner
Palm City, on Oct 14, 2021

[name removed] and [name removed] have been great to work with.

4.5
Verified Homeowner
Palm City, FL, on Jan 19, 2022

I very much disliked the design process and the staff working in that department, particularly [name removed] and [name removed]. I was show very few selections and samples. Some of the tile work did not match what I was shown. When I contacted [name removed] her stock answer was always the same - "you signed off on the choices". Despite her denials, [name removed] made recommendations and offered her opinion all along the way despite her email advising me that her job was only to show the selections without offering and opinions. When I was at wits end and getting nowhere with [name removed] I finally sent her a very strongly worded email to which she took offense and showed it to her superior, [name removed]. I received a phone call the same day from [name removed] which was threatening and totally disrespectful to me as a customer. She was downright rude. I did apologize for sending the email (which was not really offensive) and told her I would like to work on a solution to mismatched tile in my guest bathrooms. She continued to scold me and told me to have no further contact with [name removed]. Evidently [name removed] is a little too sensitive to hold the job that she does for [name removed] and [name removed] has no customer skills. There were many other issues with the design department which are too numerous to delineate here. It is by far the worst part of the [name removed] buying process!

3.5
Verified Homeowner
Palm City, on Jul 26, 2019

Their willingness to correct poor workmanship or defects

4.7
Verified Homeowner
Palm City, on Sep 16, 2021

Horrible at communicating and don’t get things right on the first or second try

0.8
Verified Homeowner
Palm City, FL, on Jan 10, 2022

[name removed] was great The remaining people I worked with were extremely unresponsive and apathetic. Any question I had during the process was either ignored or I was told no despite my contract saying otherwise. For example I Asked to make a design change within the time frame permites by the contract and willing to Pay the fee as described in the contract but I was told I could not by every person I spoke with. Now that I have moved in it has been 2 months and not a single item on my punch list has been corrected. Every time I ask to Speak to someone about my punch list I’m told it’s someone else’s responsibility. I still Don’t know who is responsible for getting those items corrected.

2.6
Verified Homeowner
Palm City, on Jun 04, 2019

Warranty

3.8
Verified Homeowner
Palm City, on Aug 10, 2021

Very responsive and relatively easy to work with

4.1
Verified Homeowner
Palm City, FL, on Dec 29, 2021

None of the punch list has been completed. The landscaping is dying. The island in the kitchen is not level and the list goes on

2.8
Verified Homeowner
Palm City, on Jun 22, 2021

Responsiveness, timing and action is fantastic.

4.1
Verified Homeowner
Palm City, FL, on Oct 04, 2021

Two pre-move in inspections revealed several items that needed corrections. Those items were on the check off list and entered in the portal. The list is still open. Trades are not circling back to schedule a date and time to fix/repair the items

4.4
Verified Homeowner
Palm City, on May 28, 2021

so far no issues/complaints.

5.0
Verified Homeowner
Palm City, FL, on Oct 02, 2021

Sales rep was horrible . went thru too many project Managers

3.2
Verified Homeowner
Palm City, FL, on Aug 04, 2021

Prefer not to answer

3.9
Verified Homeowner
Palm City, FL, on Jun 12, 2021

Had issues with initial construction manager. New construction manager [name removed] stepped up and delivered as promised.

4.6
Verified Homeowner
Palm City, FL, on Apr 08, 2021

The quartz for the island in my house was too small and instead of notifying me to select a different quartz [name removed] took it upon themselves to chop my island up to make it smaller. All the other Tropea models have the same size island and mine would have been substantially smaller.

4.1
Verified Homeowner

HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Palm City, FL, on Apr 27, 2022

Personal attention - responsiveness - [name removed] and [name removed] got us over the finish line in a GREAT Fashion and made sure our concerns were heard and addressed !!! They made the difference !!!!

5.0
Verified Homeowner
Palm City, FL, on Apr 13, 2022

I would like to spotlight [name removed] as another key member of our experience in addition to [name removed] and [name removed]. [name removed] was outstanding in helping us through the final walk through process and how organized and detailed she was in the process. She made a great impression on both my self and my wife. [name removed] truly humized our experience with [name removed] and was a blessing to work with. He continues to be supportive, friendly, and someone who is accessible to us. This is a great piece of mind. [name removed] has been another great relationship for us as she is always upbeat, offering to help where needed, going the extra mile and welcomed us with such a nice gesture as we took control of the property

5.0
Verified Homeowner
Palm City, FL, on Mar 03, 2022

Hard to deal with the frequent changes of construction managers.[name removed] Cateris and [name removed] are outstanding people to have on your team.

5.0
Verified Homeowner
Palm City, FL, on Feb 18, 2022

Lack of attention to detail in every phase of the construction.

2.8
Verified Homeowner
Palm City, FL, on Feb 12, 2022

Dislike everything

1.2
Verified Homeowner
Palm City, FL, on Feb 06, 2022

We are approaching the 60 days after closing and some of the items in the punch list have not been resolved. We still are due for coach lights, the front entrance is to be fixed, stucco to be painted, garage floor is to be fixed, and scratched window needs to be replaced. That is in addition to other new items that came up as a result of an inspection performed on 2/4. I loved the house and do hope that there is some kind of urgency of getting these items completed.

3.7
Verified Homeowner
Palm City, FL, on Jan 24, 2022

we closed on the house ,And it was not completed ,i was promised at closing that ,kolter would complete all items on the list , we agreed on what needed to be done .as of today 1 month since closing And not one item has being completed ,we have had no communication , on wen these item will be completed . we are not happy with this experience .we will not wait much longer ,[name removed] has being great to work with , But she has no control over construction to get the work done ,and replace items that are damage.we need a time line on wen all items will be completed

3.8
Verified Homeowner
Palm City, FL, on Jan 19, 2022

I very much disliked the design process and the staff working in that department, particularly [name removed] and [name removed]. I was show very few selections and samples. Some of the tile work did not match what I was shown. When I contacted [name removed] her stock answer was always the same - "you signed off on the choices". Despite her denials, [name removed] made recommendations and offered her opinion all along the way despite her email advising me that her job was only to show the selections without offering and opinions. When I was at wits end and getting nowhere with [name removed] I finally sent her a very strongly worded email to which she took offense and showed it to her superior, [name removed]. I received a phone call the same day from [name removed] which was threatening and totally disrespectful to me as a customer. She was downright rude. I did apologize for sending the email (which was not really offensive) and told her I would like to work on a solution to mismatched tile in my guest bathrooms. She continued to scold me and told me to have no further contact with [name removed]. Evidently [name removed] is a little too sensitive to hold the job that she does for [name removed] and [name removed] has no customer skills. There were many other issues with the design department which are too numerous to delineate here. It is by far the worst part of the [name removed] buying process!

3.5
Verified Homeowner
Palm City, FL, on Jan 10, 2022

[name removed] was great The remaining people I worked with were extremely unresponsive and apathetic. Any question I had during the process was either ignored or I was told no despite my contract saying otherwise. For example I Asked to make a design change within the time frame permites by the contract and willing to Pay the fee as described in the contract but I was told I could not by every person I spoke with. Now that I have moved in it has been 2 months and not a single item on my punch list has been corrected. Every time I ask to Speak to someone about my punch list I’m told it’s someone else’s responsibility. I still Don’t know who is responsible for getting those items corrected.

2.6
Verified Homeowner
Palm City, FL, on Dec 29, 2021

None of the punch list has been completed. The landscaping is dying. The island in the kitchen is not level and the list goes on

2.8
Verified Homeowner
Palm City, FL, on Oct 04, 2021

Two pre-move in inspections revealed several items that needed corrections. Those items were on the check off list and entered in the portal. The list is still open. Trades are not circling back to schedule a date and time to fix/repair the items

4.4
Verified Homeowner
Palm City, FL, on Oct 02, 2021

Sales rep was horrible . went thru too many project Managers

3.2
Verified Homeowner
Palm City, FL, on Aug 04, 2021

Prefer not to answer

3.9
Verified Homeowner
Palm City, FL, on Jun 12, 2021

Had issues with initial construction manager. New construction manager [name removed] stepped up and delivered as promised.

4.6
Verified Homeowner
Palm City, FL, on Apr 08, 2021

The quartz for the island in my house was too small and instead of notifying me to select a different quartz [name removed] took it upon themselves to chop my island up to make it smaller. All the other Tropea models have the same size island and mine would have been substantially smaller.

4.1
Verified Homeowner

HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Palm City, on Jun 09, 2022

Poor

1.4
Verified Homeowner
Palm City, on Jun 03, 2022

wery dificult to get repairs needed ,after 6 months in the house the carpet replacement still not complete

3.5
Verified Homeowner
Palm City, on Mar 18, 2022

None. The team seems responsive to our requests.

5.0
Verified Homeowner
Palm City, on Feb 26, 2022

We closed on Sept 24, 2021 and are still waiting for our punch list to be completed. Today is Feb 27, 2022 and we have been politely patient. However, our patience has run out and we are ready to give [name removed] some bad reviews. Extremely disappointed with customer service follow through!

0.5
Verified Homeowner
Palm City, on Feb 07, 2022

Slow with Contractors I've been waiting for painters

3.6
Verified Homeowner
Palm City, on Jan 28, 2022

Too long to write about the many issues

2.1
Verified Homeowner
Palm City, on Dec 02, 2021

Lack of follow up on closing day walk through. Reluctance of Construction Manager to be proactive in repairs. Constant reminders by us are met with minimal responses. Having to keep asking for results marks us as a “complainer”, but all we want is to have these items fixed. Also, never received a 2 month follow up walk through. Overall quality of the construction is poor. Too many shortcuts and no attention to detail. Sloppy workmanship!

1.7
Verified Homeowner
Palm City, on Oct 14, 2021

[name removed] and [name removed] have been great to work with.

4.5
Verified Homeowner
Palm City, on Sep 16, 2021

Horrible at communicating and don’t get things right on the first or second try

0.8
Verified Homeowner
Palm City, on Aug 10, 2021

Very responsive and relatively easy to work with

4.1
Verified Homeowner
Palm City, on Jun 22, 2021

Responsiveness, timing and action is fantastic.

4.1
Verified Homeowner
Palm City, on May 28, 2021

so far no issues/complaints.

5.0
Verified Homeowner

HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Palm City, on Mar 14, 2022

I like the style and general quality I dislike that everyone seems stretched thin and quality suffers when this occurs

4.1
Verified Homeowner
Palm City, on Mar 08, 2022

[name removed] is the man!

5.0
Verified Homeowner
Palm City, on Jan 25, 2022

Everything was eventually addressed. I think our customer service contact and [name removed] did good jobs even with all the limitations in the supply chain. They understood there is nothing worse than no answer,

4.3
Verified Homeowner
Palm City, on Aug 17, 2021

We had a very rocky start with my sales person leaving, no one telling me, my file not getting turned over then my close was delayed [partially but not completely due to COVID]. Lots of things didn't work when I moved in [fridge ,washer ,dryer] , front door didn't shut correctly....but everything has been fixed to my satisfaction.

4.2
Verified Homeowner
Palm City, on Oct 24, 2020

The entire process, from the date we signed a contract, until the delivery of our new home, was very smooth and efficient.

4.8
Verified Homeowner
Palm City, on Oct 10, 2020

Responded quickly to our requests. Great follow-up.

5.0
Verified Homeowner
Palm City, on Jul 24, 2020

Did not like the design person we had turned out to be argumentative over a change i was willing to pay for during the construction process at the contracted time changes were allowed. Alex , KY, Brad Miss Ellen are second to none. And are true assets to your team they have made every step a pleasure. Ky and Brad have walked with me and have scheduled all the repairs from the short one year walk punch list. Over all a great experience.

4.7
Verified Homeowner
Palm City, on Dec 18, 2019

Kolter's designs fit our family's lifestyle. Also appreciated the use of natural gas for cooking.

4.2
Verified Homeowner
Palm City, on Jul 26, 2019

Their willingness to correct poor workmanship or defects

4.7
Verified Homeowner
Palm City, on Jun 04, 2019

Warranty

3.8
Verified Homeowner