Top Homebuilder Ratings & Reviews

Kolter Homes

Verano

444 Homeowner Reviews Completed Dec 2020 - Jun 2022

Overall Satisfaction

4.2
Customers' overall satisfaction
4.1
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.5

Home Personalization Experience

4.4

Lender Experience

4.5

Title Experience

4.7

Closing Experience

4.6

Construction Experience

4.2

Customer Care Experience

4.6

Home Readiness

3.6

Installation & Workmanship

4.2

Community Profile

The Kolter Group is among the most experienced real estate investors in the Southeast, having executed investments across major asset classes and all stages of the development cycle. Our portfolio of complementary businesses drives an entrepreneurial culture and allows us to adapt to change and choose investments on a selective basis.

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HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Port Saint Lucie, FL, on Jun 17, 2022

all good especially [name removed]

5.0
Verified Homeowner
Port Saint Lucie, on Jun 18, 2022

Buying a home with [name removed] should have been a wonderful experience, it was a nightmare. No one from start to finish was concerned with the customer, I would not recommend this builder to anyone. Poor execution and poor customer service. What should have been an exciting experience has been a disaster.

0.5
Verified Homeowner
Port Saint Lucie, on Jun 20, 2022

They eliminated backyard landscaping.

4.3
Verified Homeowner
Port Saint Lucie, on Jun 04, 2022

my windows are still not fix

2.3
Verified Homeowner
Port Saint Lucie, FL, on Jun 16, 2022

Unfortunately, due to timing delays and this took longer than we expected. Also, unfortunately, the samples in the showroom esp. tile samples did not adequately portray the final result, at least with my kitchen backsplash selection. Then after the rush to close, I didn't realize the decorative band of tile in the guest bathroom was wrong. It was not what I selected. That was a disappointment.

4.7
Verified Homeowner
Port Saint Lucie, on Jun 18, 2022

My construction Manager [name removed] was very attentive to my needs and requests. He responded very quickly.

4.0
Verified Homeowner
Port Saint Lucie, on May 29, 2022

They were very responsive for most issues. Just one they were not my built in refrigerator

4.5
Verified Homeowner
Port Saint Lucie, on Jun 03, 2022

customer care has been easy to reach.. and helpful.

3.8
Verified Homeowner
Port Saint Lucie, FL, on Jun 13, 2022

Professional and friendly staff that are helpful and courteous

4.8
Verified Homeowner
Port Saint Lucie, on May 14, 2022

Constant miss information from project manager.

3.1
Verified Homeowner
Port Saint Lucie, on Jun 01, 2022

[name removed] and [name removed] are awesome, professionals and, very responsive.

3.5
Verified Homeowner
Port Saint Lucie, FL, on Jun 07, 2022

The communication from start to finish has been horrendous from the non communication of our home being 7 months late to still dealing with issues 6 weeks after we moved in. No one seems to care or want to be honest.

3.5
Verified Homeowner
Port Saint Lucie, on May 01, 2022

Our oven tower is still unfinished and nobody is responding to our questions.

4.2
Verified Homeowner
Port Saint Lucie, on Jun 01, 2022

Like the customer service center's personnel. They are friendly and very helpful. Submission of a work order is immediate ad the scheduling for resolution happens quickly.

5.0
Verified Homeowner
Port Saint Lucie, FL, on Jun 06, 2022

Disliked the project manager, lack of communication throughout entire process. [name removed] the supervisor was absolutely horrendous. Rude doesn’t even begin to describe how he treated us. Disgusted by the whole experience.

2.7
Verified Homeowner
Port Saint Lucie, on Apr 19, 2022

Customer service is fine until closing.

3.5
Verified Homeowner
Port Saint Lucie, on May 29, 2022

Customer service has been great, [name removed] has been great as well as [name removed] and [name removed]. The negative is that [name removed] used some inferior subs to save a buck and put a lot of pressure on the customer service.

3.8
Verified Homeowner
Port Saint Lucie, FL, on Jun 05, 2022

Contact with construction supervisor was good

4.8
Verified Homeowner
Port Saint Lucie, on Apr 05, 2022

Likes: overall quality, customer service, community layout, home options, community amenities, security Dislikes: contractor follow-up and completion of outstanding punch list items

4.5
Verified Homeowner
Port Saint Lucie, on May 27, 2022

They are no help really.

0.9
Verified Homeowner
Port Saint Lucie, FL, on Jun 05, 2022

Since we purchased a prototype, we have to deal with some of the decisions that do not make sense.

4.9
Verified Homeowner
Port Saint Lucie, on Apr 01, 2022

During construction the CM was very unresponsive the majority of times I reached out to him. Upon closing, [name removed] and Estavian were great. In particular, [name removed] has been very responsive, helpful and is excellent at following through on issues.

3.7
Verified Homeowner
Port Saint Lucie, on May 18, 2022

The service people are very good. Your subs XXXXX !!!!!

0.5
Verified Homeowner
Port Saint Lucie, FL, on May 26, 2022

Everything went smoothly.

4.9
Verified Homeowner
Port Saint Lucie, on Mar 30, 2022

Water ponds against foundation of house everytime it rains or sprinklers go off, making side yard unusable and muddy. Water drains are set too high and soil grading is poor.

3.2
Verified Homeowner
Port Saint Lucie, on May 17, 2022

Great customer service, calls are returned quickly-problem/issues solved quickly

4.5
Verified Homeowner
Port Saint Lucie, FL, on May 24, 2022

Construction Manager is unqualified to supervise the building of any home particularly one with so many upgrades such as ours. From simple things such as knowing what a “french drain” is, through more complex matters involving purchasing and supervision of the trades, he failed us every step of the way. His failures has resulted in: Sliding doors that do not close nor open, front door with gaps, all other doors put on incorrectly, interior walls not painted, installation of pavers that were discolored and pavers were further damaged by painters and the epoxy floor team. The expoxy floor failed and he was unaware of it. The closing team had to have it re-done. The pavers were never properly power washed and are ruined. He lied about having the home cleaned 6 times prior to closing. Left tub that was filled with water to test the pressure by the plumbers unattended for 4 months. The tub was left with all the debris from when the drywall and the cement was left in tub forming a toxic slush. The tub was cleaned immediately prior to our walk thru but it was stained and rusted. We had to have it changed out at our expense. Carpeting was installed prior to the walls being finished and sanded. At the time, there were no windows in the house and no doors and the carpets were ruined and had to be removed after closing and our expense. Upon removal we found the floor of the front guest room with 3” of dirt and debris. The caning on the door was supposed to be black and he accepted them in silver. The second tier cabinets were supposed to have glass doors and he accepted them without glass and did not move to correct the problem. Our design consultant [name removed] had to correct the problem. He did not properly review the addendum and ordered garage doors for an elevation B instead of an elevation E. The delay in ordering the correct doors resulted in us getting the paneled garage doors we paid extra for. We selected alabaster Mapei grout for our upgraded floors and they put in grey. The floors were supposed to be 1/8” in grout lines and some of them are and most are not. He told us he was going to close the house December 31st, then January 18, then March 10 then he said we could not close because the condenser was on back order. When the condenser was installed he was unaware of it. It is clear that he never supervised anyone nor anything. He is an admitted con man and assigning him to build the house of an 80 year old retired NYPD Police Captain was not the right thing to do. He has slandered my wife to our neighbors. Calling her a “micromanager” and saying that in 30 years of building he had never been micromanaged. This is my 10th home and I know has never built a home. He presented us with business card with his name and his title was Project Manager of Canopy Creek but he could not articulate why he was now building houses in PGA [name removed]. This list represents the highlights of the condition of the house. We have not put any blue tape on things that need to be repaired because to do so would make the house look like a crime scene. We have assumed most of the expenses of correcting the cosmetic problems but live in constant fear of the problems we cannot see particularly those potential problems involving the structure of the house. As I type this I am looking at a wall with a 1 1/2” bow in the middle.

3.3
Verified Homeowner
Port Saint Lucie, on Mar 27, 2022

So many issues in construction quality. Inability to get repairs made. Been waiting a year for a slider door to be replaced.

3.9
Verified Homeowner
Port Saint Lucie, FL, on May 14, 2022

Building process was slow, communication was bad, complaints were not resolved in a manner to make the customer feel as if they were valued. [name removed] a professional company.

3.6
Verified Homeowner
Port Saint Lucie, on May 15, 2022

We haven’t moved in yet, hopefully by August,2022

5.0
Verified Homeowner
Port Saint Lucie, on Mar 01, 2022

I had my two month walk through Dec 1, today is February 28 and the repairs are still not completed. It seems your vendors run [name removed] rather than [name removed] controlling them. Finally you don’t even have my name correct.

2.2
Verified Homeowner
Port Saint Lucie, on Mar 26, 2022

Well built home

4.7
Verified Homeowner
Port Saint Lucie, FL, on May 13, 2022

The time period in which we purchased our home was a trying time given the chain supply issues, worker shortages, and other logistical and financial obstacles. it was definitely a challenge coordinating and financing all of the delays the amounted to an additional 5 months, but many of these delays were out of many controls. Our initial purchasing experience with [name removed] went very smoothly and [name removed] attended to our questions and concerns with knowledge and expedience. The online [name removed] made it very easy to sign necessary papers and provide funds when necessary so we were able to continue our daily lives without concern. The design phase was a bit daunting but it was helpful to get input and ideas from the many models available to us and or design coordinator. My only issue with this phase has more to do with the lack of available alterations and options such as using other space for an expanded pantry or stand alone tubs or a guest bath sink with was not a pedestal sink. Some of the options just were a bit outdated. In addition, the landscaping that was included in the house was not the best laid out plan and much of the beds need to be redone, which is a high expense at move-in time. The building process was very pleasant, aside from the chain supply issues and delays. Our construction manager, [name removed], was extremely helpful, communicative, and flexible. From the very beginning he continued to update us promptly on the status of the build to the multitude of delays that were out of his control. One time when the house was ready for the walk through prior to drywall we were out on a family vacation and he worked his schedule around when we would be available for a FaceTime call to do the walk through. He was extremely nice and thorough showing us every detail. We left the call feeling out home was in good hands. As the build progressed [name removed] at all times responded to any questions I had. Many times I would have family requesting updated pictures of something and I was ask [name removed] if and when he had a moment to send a picture .... I would get that picture within the hour. Another time I was shopping for light fixtures out of town and needed to verify the exact measurement of my ceilings. Again, I got those measurements quickly and was able to purchase my light while I was at the store out of town. We stayed pretty patient during the numerous delays of our home completion and there were times that patience stemmed from [name removed]'s ongoing understanding and communication. After months and months of delays causing living coordination changes and spending so much money from the delays, we were out of options at the final call regarding a delay. We ran out of options and [name removed] felt our distress. He pulled it together and made it work coordinating on his end and with us. Given that there are still outstanding items for our home, [name removed] continues to update and coordinate with us in a timely manner. The walk through phase was overwhelming, but our representative was so helpful and patient. She definitely put our thoughts first. Some to the instructions come at you a bit fast, to the fault of nobody, but she did a great job reassuring us that [name removed] will still be there to answer any questions. [name removed] was also very helpful in explaining the warranty and 2 and 11 month closing visits.

5.0
Verified Homeowner
Port Saint Lucie, on Feb 20, 2022

GE APPLIANCES- Very difficult to schedule repair service. Would never go with GE appliances again..

4.8
Verified Homeowner
Port Saint Lucie, on Mar 25, 2022

At our 2-month and 11-month post close visit all of the items that we brought up were addressed and fixed or repaired. We were very satisfied.

5.0
Verified Homeowner
Port Saint Lucie, FL, on Apr 22, 2022

We found out the day before our walk-thru that we were delayed. Communication had to be taken over by [name removed] who was great. But communication from CM was less than perfect. Sales with [name removed] and pre-closing with [name removed] were excellent.

4.0
Verified Homeowner
Port Saint Lucie, on Feb 13, 2022

seems to be working just fine; no negative issues at this time

4.5
Verified Homeowner
Port Saint Lucie, on Mar 24, 2022

I liked everything except the lack of care for the white grout floor during construction. And now I’m dealing with the effects of that.

4.4
Verified Homeowner
Port Saint Lucie, FL, on Apr 04, 2022

the recurrent cancellation of closing dates

4.3
Verified Homeowner
Port Saint Lucie, on Jan 28, 2022

When we had a problem we emailed them and quick response to the problem.

5.0
Verified Homeowner
Port Saint Lucie, on Mar 21, 2022

I love how well my home is built and how any defects or issues are handled promptly and courteously

4.9
Verified Homeowner
Port Saint Lucie, FL, on Mar 30, 2022

Assistance and interaction with the Sales Agent ([name removed]) was excellent. Support for the selection of options with [name removed] was above expectations and deserves special recognition. Unfortunately, the requested change to remove that godawful bathtub in the master bathroom was flatly rejected even after offering to pay more and pay upfront for this relatively minor change. Two areas during construction that plagued this build were the lack of coordination and communication regarding the electrical plan and patio w/screen enclosure. Both items demonstrated a breakdown between the planning, appropriate reviews, approval, and direction of the subcontractors. If not for our own insistence of doing them right, they would have been a disaster. While many items delaying construction are the result of COVID induced shortages, the construction manager [name removed] did a good job of getting subcontractors aligned. There are still a number of items remaining post move-in, but we are holding regular communications with [name removed] and [name removed] to ensure that they are addressed. Overall, the experience was OK and I'd take advantage of building another home if and when new lots and openness for minor changes in floor plans become available.

4.6
Verified Homeowner
Port Saint Lucie, on Jan 25, 2022

[name removed] treats you like a number and doesn't appreciate this is your home. They are very busy with a long waiting line and its one way, theirs. We appreciate the business side, but they seem to hide behind technology and its always someone's else fault. For example, the replacement of a microwave door, we have the door now for 4 months, stood up now three times asked to get resolved no response, pool was a disaster with A&G pools - [name removed] came to the rescue - he should not have, costed with open permits, dead plants after two weeks, reported, nothing, water pipe broke with meter, got billed for 21,000 gallons of water in one month (pool was already filled), emailed I had to resolve, paid $364 and negotiated some, but I did it for a new house, doorbell transformer died, for $10 I replaced, garage door wire fell off, I fixed, called and we have an appointment in three week for 5 min repair (clip is bad), dishwasher is falling out of cabinet, tech came told me after 3 weeks of waiting that [name removed] won't let me repair and left. Emailed customer care .... guess... no response. I worked hard in my life and paid cash for this place and it should not be like this.

1.2
Verified Homeowner
Port Saint Lucie, FL, on Feb 27, 2022

Too much double-speak and lies.

3.4
Verified Homeowner
Port Saint Lucie, on Mar 11, 2022

Lied to me from the day I put down a deposit. Closed 2 months later than what I was told when I purchased and the workmanship is terrible. Have NOT completed work on my bathroom floor and the chandelier package is a joke!!!!!!

2.4
Verified Homeowner

HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Port Saint Lucie, FL, on Jun 17, 2022

all good especially [name removed]

5.0
Verified Homeowner
Port Saint Lucie, FL, on Jun 16, 2022

Unfortunately, due to timing delays and this took longer than we expected. Also, unfortunately, the samples in the showroom esp. tile samples did not adequately portray the final result, at least with my kitchen backsplash selection. Then after the rush to close, I didn't realize the decorative band of tile in the guest bathroom was wrong. It was not what I selected. That was a disappointment.

4.7
Verified Homeowner
Port Saint Lucie, FL, on Jun 13, 2022

Professional and friendly staff that are helpful and courteous

4.8
Verified Homeowner
Port Saint Lucie, FL, on Jun 07, 2022

The communication from start to finish has been horrendous from the non communication of our home being 7 months late to still dealing with issues 6 weeks after we moved in. No one seems to care or want to be honest.

3.5
Verified Homeowner
Port Saint Lucie, FL, on Jun 06, 2022

Disliked the project manager, lack of communication throughout entire process. [name removed] the supervisor was absolutely horrendous. Rude doesn’t even begin to describe how he treated us. Disgusted by the whole experience.

2.7
Verified Homeowner
Port Saint Lucie, FL, on Jun 05, 2022

Contact with construction supervisor was good

4.8
Verified Homeowner
Port Saint Lucie, FL, on Jun 05, 2022

Since we purchased a prototype, we have to deal with some of the decisions that do not make sense.

4.9
Verified Homeowner
Port Saint Lucie, FL, on May 26, 2022

Everything went smoothly.

4.9
Verified Homeowner
Port Saint Lucie, FL, on May 24, 2022

Construction Manager is unqualified to supervise the building of any home particularly one with so many upgrades such as ours. From simple things such as knowing what a “french drain” is, through more complex matters involving purchasing and supervision of the trades, he failed us every step of the way. His failures has resulted in: Sliding doors that do not close nor open, front door with gaps, all other doors put on incorrectly, interior walls not painted, installation of pavers that were discolored and pavers were further damaged by painters and the epoxy floor team. The expoxy floor failed and he was unaware of it. The closing team had to have it re-done. The pavers were never properly power washed and are ruined. He lied about having the home cleaned 6 times prior to closing. Left tub that was filled with water to test the pressure by the plumbers unattended for 4 months. The tub was left with all the debris from when the drywall and the cement was left in tub forming a toxic slush. The tub was cleaned immediately prior to our walk thru but it was stained and rusted. We had to have it changed out at our expense. Carpeting was installed prior to the walls being finished and sanded. At the time, there were no windows in the house and no doors and the carpets were ruined and had to be removed after closing and our expense. Upon removal we found the floor of the front guest room with 3” of dirt and debris. The caning on the door was supposed to be black and he accepted them in silver. The second tier cabinets were supposed to have glass doors and he accepted them without glass and did not move to correct the problem. Our design consultant [name removed] had to correct the problem. He did not properly review the addendum and ordered garage doors for an elevation B instead of an elevation E. The delay in ordering the correct doors resulted in us getting the paneled garage doors we paid extra for. We selected alabaster Mapei grout for our upgraded floors and they put in grey. The floors were supposed to be 1/8” in grout lines and some of them are and most are not. He told us he was going to close the house December 31st, then January 18, then March 10 then he said we could not close because the condenser was on back order. When the condenser was installed he was unaware of it. It is clear that he never supervised anyone nor anything. He is an admitted con man and assigning him to build the house of an 80 year old retired NYPD Police Captain was not the right thing to do. He has slandered my wife to our neighbors. Calling her a “micromanager” and saying that in 30 years of building he had never been micromanaged. This is my 10th home and I know has never built a home. He presented us with business card with his name and his title was Project Manager of Canopy Creek but he could not articulate why he was now building houses in PGA [name removed]. This list represents the highlights of the condition of the house. We have not put any blue tape on things that need to be repaired because to do so would make the house look like a crime scene. We have assumed most of the expenses of correcting the cosmetic problems but live in constant fear of the problems we cannot see particularly those potential problems involving the structure of the house. As I type this I am looking at a wall with a 1 1/2” bow in the middle.

3.3
Verified Homeowner
Port Saint Lucie, FL, on May 14, 2022

Building process was slow, communication was bad, complaints were not resolved in a manner to make the customer feel as if they were valued. [name removed] a professional company.

3.6
Verified Homeowner
Port Saint Lucie, FL, on May 13, 2022

The time period in which we purchased our home was a trying time given the chain supply issues, worker shortages, and other logistical and financial obstacles. it was definitely a challenge coordinating and financing all of the delays the amounted to an additional 5 months, but many of these delays were out of many controls. Our initial purchasing experience with [name removed] went very smoothly and [name removed] attended to our questions and concerns with knowledge and expedience. The online [name removed] made it very easy to sign necessary papers and provide funds when necessary so we were able to continue our daily lives without concern. The design phase was a bit daunting but it was helpful to get input and ideas from the many models available to us and or design coordinator. My only issue with this phase has more to do with the lack of available alterations and options such as using other space for an expanded pantry or stand alone tubs or a guest bath sink with was not a pedestal sink. Some of the options just were a bit outdated. In addition, the landscaping that was included in the house was not the best laid out plan and much of the beds need to be redone, which is a high expense at move-in time. The building process was very pleasant, aside from the chain supply issues and delays. Our construction manager, [name removed], was extremely helpful, communicative, and flexible. From the very beginning he continued to update us promptly on the status of the build to the multitude of delays that were out of his control. One time when the house was ready for the walk through prior to drywall we were out on a family vacation and he worked his schedule around when we would be available for a FaceTime call to do the walk through. He was extremely nice and thorough showing us every detail. We left the call feeling out home was in good hands. As the build progressed [name removed] at all times responded to any questions I had. Many times I would have family requesting updated pictures of something and I was ask [name removed] if and when he had a moment to send a picture .... I would get that picture within the hour. Another time I was shopping for light fixtures out of town and needed to verify the exact measurement of my ceilings. Again, I got those measurements quickly and was able to purchase my light while I was at the store out of town. We stayed pretty patient during the numerous delays of our home completion and there were times that patience stemmed from [name removed]'s ongoing understanding and communication. After months and months of delays causing living coordination changes and spending so much money from the delays, we were out of options at the final call regarding a delay. We ran out of options and [name removed] felt our distress. He pulled it together and made it work coordinating on his end and with us. Given that there are still outstanding items for our home, [name removed] continues to update and coordinate with us in a timely manner. The walk through phase was overwhelming, but our representative was so helpful and patient. She definitely put our thoughts first. Some to the instructions come at you a bit fast, to the fault of nobody, but she did a great job reassuring us that [name removed] will still be there to answer any questions. [name removed] was also very helpful in explaining the warranty and 2 and 11 month closing visits.

5.0
Verified Homeowner
Port Saint Lucie, FL, on Apr 22, 2022

We found out the day before our walk-thru that we were delayed. Communication had to be taken over by [name removed] who was great. But communication from CM was less than perfect. Sales with [name removed] and pre-closing with [name removed] were excellent.

4.0
Verified Homeowner
Port Saint Lucie, FL, on Apr 04, 2022

the recurrent cancellation of closing dates

4.3
Verified Homeowner
Port Saint Lucie, FL, on Mar 30, 2022

Assistance and interaction with the Sales Agent ([name removed]) was excellent. Support for the selection of options with [name removed] was above expectations and deserves special recognition. Unfortunately, the requested change to remove that godawful bathtub in the master bathroom was flatly rejected even after offering to pay more and pay upfront for this relatively minor change. Two areas during construction that plagued this build were the lack of coordination and communication regarding the electrical plan and patio w/screen enclosure. Both items demonstrated a breakdown between the planning, appropriate reviews, approval, and direction of the subcontractors. If not for our own insistence of doing them right, they would have been a disaster. While many items delaying construction are the result of COVID induced shortages, the construction manager [name removed] did a good job of getting subcontractors aligned. There are still a number of items remaining post move-in, but we are holding regular communications with [name removed] and [name removed] to ensure that they are addressed. Overall, the experience was OK and I'd take advantage of building another home if and when new lots and openness for minor changes in floor plans become available.

4.6
Verified Homeowner
Port Saint Lucie, FL, on Feb 27, 2022

Too much double-speak and lies.

3.4
Verified Homeowner

HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Port Saint Lucie, on Jun 18, 2022

Buying a home with [name removed] should have been a wonderful experience, it was a nightmare. No one from start to finish was concerned with the customer, I would not recommend this builder to anyone. Poor execution and poor customer service. What should have been an exciting experience has been a disaster.

0.5
Verified Homeowner
Port Saint Lucie, on Jun 04, 2022

my windows are still not fix

2.3
Verified Homeowner
Port Saint Lucie, on Jun 03, 2022

customer care has been easy to reach.. and helpful.

3.8
Verified Homeowner
Port Saint Lucie, on Jun 01, 2022

[name removed] and [name removed] are awesome, professionals and, very responsive.

3.5
Verified Homeowner
Port Saint Lucie, on Jun 01, 2022

Like the customer service center's personnel. They are friendly and very helpful. Submission of a work order is immediate ad the scheduling for resolution happens quickly.

5.0
Verified Homeowner
Port Saint Lucie, on May 29, 2022

Customer service has been great, [name removed] has been great as well as [name removed] and [name removed]. The negative is that [name removed] used some inferior subs to save a buck and put a lot of pressure on the customer service.

3.8
Verified Homeowner
Port Saint Lucie, on May 27, 2022

They are no help really.

0.9
Verified Homeowner
Port Saint Lucie, on May 18, 2022

The service people are very good. Your subs XXXXX !!!!!

0.5
Verified Homeowner
Port Saint Lucie, on May 17, 2022

Great customer service, calls are returned quickly-problem/issues solved quickly

4.5
Verified Homeowner
Port Saint Lucie, on May 15, 2022

We haven’t moved in yet, hopefully by August,2022

5.0
Verified Homeowner
Port Saint Lucie, on Mar 01, 2022

I had my two month walk through Dec 1, today is February 28 and the repairs are still not completed. It seems your vendors run [name removed] rather than [name removed] controlling them. Finally you don’t even have my name correct.

2.2
Verified Homeowner
Port Saint Lucie, on Feb 20, 2022

GE APPLIANCES- Very difficult to schedule repair service. Would never go with GE appliances again..

4.8
Verified Homeowner
Port Saint Lucie, on Feb 13, 2022

seems to be working just fine; no negative issues at this time

4.5
Verified Homeowner
Port Saint Lucie, on Jan 28, 2022

When we had a problem we emailed them and quick response to the problem.

5.0
Verified Homeowner
Port Saint Lucie, on Jan 25, 2022

[name removed] treats you like a number and doesn't appreciate this is your home. They are very busy with a long waiting line and its one way, theirs. We appreciate the business side, but they seem to hide behind technology and its always someone's else fault. For example, the replacement of a microwave door, we have the door now for 4 months, stood up now three times asked to get resolved no response, pool was a disaster with A&G pools - [name removed] came to the rescue - he should not have, costed with open permits, dead plants after two weeks, reported, nothing, water pipe broke with meter, got billed for 21,000 gallons of water in one month (pool was already filled), emailed I had to resolve, paid $364 and negotiated some, but I did it for a new house, doorbell transformer died, for $10 I replaced, garage door wire fell off, I fixed, called and we have an appointment in three week for 5 min repair (clip is bad), dishwasher is falling out of cabinet, tech came told me after 3 weeks of waiting that [name removed] won't let me repair and left. Emailed customer care .... guess... no response. I worked hard in my life and paid cash for this place and it should not be like this.

1.2
Verified Homeowner

HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Port Saint Lucie, on Jun 20, 2022

They eliminated backyard landscaping.

4.3
Verified Homeowner
Port Saint Lucie, on Jun 18, 2022

My construction Manager [name removed] was very attentive to my needs and requests. He responded very quickly.

4.0
Verified Homeowner
Port Saint Lucie, on May 29, 2022

They were very responsive for most issues. Just one they were not my built in refrigerator

4.5
Verified Homeowner
Port Saint Lucie, on May 14, 2022

Constant miss information from project manager.

3.1
Verified Homeowner
Port Saint Lucie, on May 01, 2022

Our oven tower is still unfinished and nobody is responding to our questions.

4.2
Verified Homeowner
Port Saint Lucie, on Apr 19, 2022

Customer service is fine until closing.

3.5
Verified Homeowner
Port Saint Lucie, on Apr 05, 2022

Likes: overall quality, customer service, community layout, home options, community amenities, security Dislikes: contractor follow-up and completion of outstanding punch list items

4.5
Verified Homeowner
Port Saint Lucie, on Apr 01, 2022

During construction the CM was very unresponsive the majority of times I reached out to him. Upon closing, [name removed] and Estavian were great. In particular, [name removed] has been very responsive, helpful and is excellent at following through on issues.

3.7
Verified Homeowner
Port Saint Lucie, on Mar 30, 2022

Water ponds against foundation of house everytime it rains or sprinklers go off, making side yard unusable and muddy. Water drains are set too high and soil grading is poor.

3.2
Verified Homeowner
Port Saint Lucie, on Mar 27, 2022

So many issues in construction quality. Inability to get repairs made. Been waiting a year for a slider door to be replaced.

3.9
Verified Homeowner
Port Saint Lucie, on Mar 26, 2022

Well built home

4.7
Verified Homeowner
Port Saint Lucie, on Mar 25, 2022

At our 2-month and 11-month post close visit all of the items that we brought up were addressed and fixed or repaired. We were very satisfied.

5.0
Verified Homeowner
Port Saint Lucie, on Mar 24, 2022

I liked everything except the lack of care for the white grout floor during construction. And now I’m dealing with the effects of that.

4.4
Verified Homeowner
Port Saint Lucie, on Mar 21, 2022

I love how well my home is built and how any defects or issues are handled promptly and courteously

4.9
Verified Homeowner
Port Saint Lucie, on Mar 11, 2022

Lied to me from the day I put down a deposit. Closed 2 months later than what I was told when I purchased and the workmanship is terrible. Have NOT completed work on my bathroom floor and the chandelier package is a joke!!!!!!

2.4
Verified Homeowner