Top Homebuilder Ratings & Reviews

Kolter Homes

Victoria Hills

229 Homeowner Reviews Completed Dec 2020 - Jun 2022

Overall Satisfaction

4.4
Customers' overall satisfaction
4.3
Rating of homeowners' willingness to recommend this builder

Community Profile

The Kolter Group is among the most experienced real estate investors in the Southeast, having executed investments across major asset classes and all stages of the development cycle. Our portfolio of complementary businesses drives an entrepreneurial culture and allows us to adapt to change and choose investments on a selective basis.

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HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Deland, on May 30, 2022

When scheduling appointments they never show up to come fix the problems

3.0
Verified Homeowner
Deland, FL, on May 31, 2022

I loved your staff I did not like the fact that the simple thing like a soap dish in the shower is an upgrade I felt I was nickel and dime for every item in the home. I base house features were so ugly I felt it was done intentionally so that you had to upgrade. I spent 130k on upgrades granted I got the best but if I didn’t spend money on trivial things I could have gotten more installed into my home. Once again your agents and General Contractor [name removed] were AMAZING they are the only reason why I would buy again ONLY…….

4.8
Verified Homeowner
Deland, on Jun 12, 2022

Quality finishes! Professionalism.

4.7
Verified Homeowner
Deland, on May 07, 2022

The warranty work takes way too long to get done. The communication/timely updates don't exist. The structure is fine, the finishing work is just ok. We have been waiting for months on the backsplash issue. I reported the Sod several months ago. It sat on a pallet across the street for a couple weeks and they used it on my yard. I was told they fired the old landscaper for poor quality work. Our sod was not fresh when it was laid. All I get are excuses from Kilter about the sod. I was told we were 5th on the list to have the sod replaced. Then the landscape manager was on vacation and I would hear something next week. Well next week has come and gone and still have no idea what is going on. As I said there are no updates from Kilter.

3.5
Verified Homeowner
Deland, FL, on May 29, 2022

Everything look good

5.0
Verified Homeowner
Deland, on Jun 11, 2022

At year end inspection most items were quickly rectified. However, the MAJOR discrepancy is the grading of the lot. It's too late to replace the landscape/er as I've already replaced the dead/dying/diseased plants, and there's a new landscaper. My loss. The grading in the back yard has significant ruts running the width of the property. On the west side, no arrangements have been made to avoid washouts, this I have washouts. This remains the only items left open. I'd appreciate some attention BEFORE you've left the area.

3.9
Verified Homeowner
Deland, on May 03, 2022

Most of our experience has been great, however we are still waiting on someone to assess our yard for sod replacement. We moved in in November and immediately noticed (even on our walk through) that our grass was dead. We were told no worries it will come back. We reported the issue and asked for replacement within the 30 day warranty period and were told that the warranty could be extended to March to see if the grass came back. Again in March we asked for the sod to be replaced, here we are in the first week of May and no one has even assessed our sod.

2.5
Verified Homeowner
Deland, FL, on May 10, 2022

All went well as planned.

4.8
Verified Homeowner
Deland, on Jun 07, 2022

{1}The houses should be build 15 to 20 feet apart {2} The tiles including the kitchen should be given a choice {3}[name removed] enough water for the grass to grow, other than those dislike we Love our home.

4.9
Verified Homeowner
Deland, FL, on Apr 19, 2022

How long it took to build

4.9
Verified Homeowner
Deland, on Apr 20, 2022

Quick reply to our concerns [name removed] expressed to us when called With the back porch extended and screened the home will be more enjoyable

4.7
Verified Homeowner
Deland, on May 12, 2022

Builder was AWESOME,[name removed] was great when it came to keeping in touch being we were in NJ through the building of our house.He help us alot with our decisions and building upgrades ,very knowledgeable,the designer we had was incredible .We absolutely love our house

4.7
Verified Homeowner
Deland, on Apr 04, 2022

Within reason there was not nothing that we personally disliked. It was a very professional experience

5.0
Verified Homeowner
Deland, FL, on Apr 09, 2022

Delays in home completion. Open/unresolved items at closing. Forced to do so for fear in continued delays and interest rates rising

4.4
Verified Homeowner
Deland, on May 05, 2022

Very responsive to our emails and workmanship is the top.

4.6
Verified Homeowner
Deland, on Mar 21, 2022

I dislike that you offer warranty but don't get it. With sub par fixes. And several no shows after confirming appointments

1.4
Verified Homeowner
Deland, FL, on Apr 08, 2022

Likes: Standard things like trey ceilings, sliding glass doors, rocker switches... Dislikes: Nothing able to hire MY OWN home inspector throughout the home construction phases.

5.0
Verified Homeowner
Deland, on Apr 20, 2022

Three car garage was not an option in our model. We could not get the shower design desired without getting the spa tub that we did not want and could not get into and out or clean. Love the gas option, options to change the dining room to an office, the powder room to a storage room and extend the garage and back patio. Hate the giant hole in back of the house that has no trees or landscaping to hide it or make it more aesthetically appealing (like the area off Blue Lake Avenue).

4.6
Verified Homeowner
Deland, on Mar 01, 2022

There are still outstanding issues that haven't been taken care of.

3.0
Verified Homeowner
Deland, FL, on Mar 18, 2022

I liked the structured steps in buying my home. [name removed] organized elements of buying, designing and building my home in a professional and transparent manner. I knew what to expect and [name removed] delivered with timely updates throughout the build process. My finished home is exactly what I wanted.

5.0
Verified Homeowner
Deland, on Apr 09, 2022

For the most part my experience with [name removed] was very positive. A couple of minor issues during closing put most resolved quickly in the two month and 11 month review appointments is a good process.

4.5
Verified Homeowner
Deland, FL, on Feb 05, 2022

Liked being informed weekly of the building progress

5.0
Verified Homeowner
Deland, on Feb 26, 2022

I am having a very difficult time with the replacement of my front and back pavers. From the start I was advised prior tp closing that the pavers would be replace. The pavers look as if children was playing with chalk and writing all over them. Its almost five months now and nothing has been done.

2.7
Verified Homeowner
Deland, on Apr 02, 2022

Picked a speck home and could not make changes. Wanted to add a cabinet and was given the number to call. Would rather have [name removed] help with that more. Wanted to add shutters and was given the number to call. Would like [name removed] to help more.

4.5
Verified Homeowner
Deland, FL, on Jan 25, 2022

Nothing

4.7
Verified Homeowner
Deland, on Feb 11, 2022

While most members on the team seem to be courteous, we are still waiting for a resolution on a landscaping issue that has existed since before closing date.

3.8
Verified Homeowner
Deland, on Apr 02, 2022

You offered check ins at different times, but never provided the service needed to fix issues. We have the worst paver job and fought for months over it and some were replaced, but there are high and low ones and gaps. Worst job ever. Landscaping hoses were not installed in some areas or were not installed correctly and we have been told they were only under warranty for 30 days, even though they were buried and we couldn't see that they were either not connected, kinked or non existent. [name removed] may have a nice home to offer, but can't back it up with their subcontractors, that could care less about the job they do. I have spent more time on the phone, emails and texts for the past year and we have a new home. No, I would not recommend Kolter Homes to anyone. In addition, Evergreen is as incompetent as they come. Our common areas are horrible looking and our sprinklers are randomly turned off. More phone calls and visits to the HOA office. Total not the experience they feed you at the models when you are looking. If it all seems to good to be true, it usually is. Neighbors that have lived here for twenty years say that the neighborhood went down when [name removed] moved in. I tend to agree.

2.4
Verified Homeowner
Deland, FL, on Jan 20, 2022

Loved the communication and thoroughness throughout the process. It took a bit longer than expected but that was because of short supplies. The only dislike so far would be the follow up on the move in. There are a few small things that are wrong or need to be addressed but our eval isn't until 60 days after move in

4.8
Verified Homeowner
Deland, on Feb 08, 2022

My sink defect has never been addressed and communication has been poor.

3.9
Verified Homeowner
Deland, on Mar 29, 2022

friendly atmosphere, peaceful area

4.9
Verified Homeowner
Deland, FL, on Dec 29, 2021

Contractor [name removed] was great

5.0
Verified Homeowner
Deland, on Jan 28, 2022

I have had very few issues with my home. The few service requests I have submitted were handled promptly and to my satisfaction.

5.0
Verified Homeowner
Deland, on Mar 22, 2022

No longer responsive to requested repairs that were reported but not completed, despite several attempts to contact.

3.3
Verified Homeowner
Deland, FL, on Nov 15, 2021

Everyone was so helpful, [name removed], [name removed], [name removed], K Title. We are so pleased with our lot and home. Our beautiful extended patio that was approved is so delightful to us and our Havanese, [name removed]. Our neighbors and neighborhood are spectacular! We are enjoying every moment here. This is our 3rd home in [name removed] Park and this is the best one yet!!

5.0
Verified Homeowner
Deland, on Jan 02, 2022

Long time or no time to complete complaints. After the two month inspection, a lot of things are still not attended to. No contact with builder as before. Builder don't respond to my questions anymore.

1.5
Verified Homeowner
Deland, on Mar 14, 2022

All of my questions and or problems are always addressed and completed

4.9
Verified Homeowner
Deland, FL, on Nov 04, 2021

We were very well informed through the entire process. Everyone was extremely nice and really helped eased the stress of building a new home.

5.0
Verified Homeowner
Deland, on Dec 21, 2021

When the subcontractors don't show up after we took time off work to be at home.

3.2
Verified Homeowner
Deland, on Mar 02, 2022

House is build well it’s the landscaping and paver contractors that need to be either replaced or Better quality should be used great response from the [name removed] care team they are really good at what they do

3.2
Verified Homeowner
Deland, FL, on Oct 30, 2021

It was frustrating not being able to make changes even though we were willing to pay $300 change fee. [name removed] did a good job communicating throughout the sales process. Information overload when signing contract and doing designs. Design center should be 2 days instead of one. Overall [name removed], [name removed] and [name removed] did a great job and were great to work with.

4.6
Verified Homeowner
Deland, on Dec 17, 2021

We’ve had numerous issues with ground erosion in the backyard because of the slope, we’ve had issues with the grass not taking and there’s a lot of spots that are brown and dead, We were told by the construction manager [name removed] that they would fix the grass until it takes we’ve called numerous times and submitted customer care request to have it repaired and no one has done anything about it to date.

3.2
Verified Homeowner
Deland, on Feb 25, 2022

Kept their word on all their promises

4.9
Verified Homeowner
Deland, FL, on Oct 17, 2021

Everyone was awesome - [name removed], [name removed], [name removed]. The process was so well organized.

5.0
Verified Homeowner
Deland, on Dec 09, 2021

Acknowledgement by [name removed] to fix items but repairs not started yet.ie: garage door panels, replace uneven lawn and now dead lawn. Been in home over 5 months.

4.1
Verified Homeowner
Deland, on Jan 18, 2022

I like everything about my home with the exception of two things: The guest master room is a bit too small, and my beautiful tile was set with grout lines too wide. I expected this tile to be set closer to each one with almost no grout. The look of marble brought memories of growing up in homes with beautiful Italian marble floors making this my main reason for choosing this expensive tile.

4.4
Verified Homeowner

HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Deland, FL, on May 31, 2022

I loved your staff I did not like the fact that the simple thing like a soap dish in the shower is an upgrade I felt I was nickel and dime for every item in the home. I base house features were so ugly I felt it was done intentionally so that you had to upgrade. I spent 130k on upgrades granted I got the best but if I didn’t spend money on trivial things I could have gotten more installed into my home. Once again your agents and General Contractor [name removed] were AMAZING they are the only reason why I would buy again ONLY…….

4.8
Verified Homeowner
Deland, FL, on May 29, 2022

Everything look good

5.0
Verified Homeowner
Deland, FL, on May 10, 2022

All went well as planned.

4.8
Verified Homeowner
Deland, FL, on Apr 19, 2022

How long it took to build

4.9
Verified Homeowner
Deland, FL, on Apr 09, 2022

Delays in home completion. Open/unresolved items at closing. Forced to do so for fear in continued delays and interest rates rising

4.4
Verified Homeowner
Deland, FL, on Apr 08, 2022

Likes: Standard things like trey ceilings, sliding glass doors, rocker switches... Dislikes: Nothing able to hire MY OWN home inspector throughout the home construction phases.

5.0
Verified Homeowner
Deland, FL, on Mar 18, 2022

I liked the structured steps in buying my home. [name removed] organized elements of buying, designing and building my home in a professional and transparent manner. I knew what to expect and [name removed] delivered with timely updates throughout the build process. My finished home is exactly what I wanted.

5.0
Verified Homeowner
Deland, FL, on Feb 05, 2022

Liked being informed weekly of the building progress

5.0
Verified Homeowner
Deland, FL, on Jan 25, 2022

Nothing

4.7
Verified Homeowner
Deland, FL, on Jan 20, 2022

Loved the communication and thoroughness throughout the process. It took a bit longer than expected but that was because of short supplies. The only dislike so far would be the follow up on the move in. There are a few small things that are wrong or need to be addressed but our eval isn't until 60 days after move in

4.8
Verified Homeowner
Deland, FL, on Dec 29, 2021

Contractor [name removed] was great

5.0
Verified Homeowner
Deland, FL, on Nov 15, 2021

Everyone was so helpful, [name removed], [name removed], [name removed], K Title. We are so pleased with our lot and home. Our beautiful extended patio that was approved is so delightful to us and our Havanese, [name removed]. Our neighbors and neighborhood are spectacular! We are enjoying every moment here. This is our 3rd home in [name removed] Park and this is the best one yet!!

5.0
Verified Homeowner
Deland, FL, on Nov 04, 2021

We were very well informed through the entire process. Everyone was extremely nice and really helped eased the stress of building a new home.

5.0
Verified Homeowner
Deland, FL, on Oct 30, 2021

It was frustrating not being able to make changes even though we were willing to pay $300 change fee. [name removed] did a good job communicating throughout the sales process. Information overload when signing contract and doing designs. Design center should be 2 days instead of one. Overall [name removed], [name removed] and [name removed] did a great job and were great to work with.

4.6
Verified Homeowner
Deland, FL, on Oct 17, 2021

Everyone was awesome - [name removed], [name removed], [name removed]. The process was so well organized.

5.0
Verified Homeowner

HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Deland, on May 30, 2022

When scheduling appointments they never show up to come fix the problems

3.0
Verified Homeowner
Deland, on May 07, 2022

The warranty work takes way too long to get done. The communication/timely updates don't exist. The structure is fine, the finishing work is just ok. We have been waiting for months on the backsplash issue. I reported the Sod several months ago. It sat on a pallet across the street for a couple weeks and they used it on my yard. I was told they fired the old landscaper for poor quality work. Our sod was not fresh when it was laid. All I get are excuses from Kilter about the sod. I was told we were 5th on the list to have the sod replaced. Then the landscape manager was on vacation and I would hear something next week. Well next week has come and gone and still have no idea what is going on. As I said there are no updates from Kilter.

3.5
Verified Homeowner
Deland, on May 03, 2022

Most of our experience has been great, however we are still waiting on someone to assess our yard for sod replacement. We moved in in November and immediately noticed (even on our walk through) that our grass was dead. We were told no worries it will come back. We reported the issue and asked for replacement within the 30 day warranty period and were told that the warranty could be extended to March to see if the grass came back. Again in March we asked for the sod to be replaced, here we are in the first week of May and no one has even assessed our sod.

2.5
Verified Homeowner
Deland, on Apr 20, 2022

Quick reply to our concerns [name removed] expressed to us when called With the back porch extended and screened the home will be more enjoyable

4.7
Verified Homeowner
Deland, on Apr 04, 2022

Within reason there was not nothing that we personally disliked. It was a very professional experience

5.0
Verified Homeowner
Deland, on Mar 21, 2022

I dislike that you offer warranty but don't get it. With sub par fixes. And several no shows after confirming appointments

1.4
Verified Homeowner
Deland, on Mar 01, 2022

There are still outstanding issues that haven't been taken care of.

3.0
Verified Homeowner
Deland, on Feb 26, 2022

I am having a very difficult time with the replacement of my front and back pavers. From the start I was advised prior tp closing that the pavers would be replace. The pavers look as if children was playing with chalk and writing all over them. Its almost five months now and nothing has been done.

2.7
Verified Homeowner
Deland, on Feb 11, 2022

While most members on the team seem to be courteous, we are still waiting for a resolution on a landscaping issue that has existed since before closing date.

3.8
Verified Homeowner
Deland, on Feb 08, 2022

My sink defect has never been addressed and communication has been poor.

3.9
Verified Homeowner
Deland, on Jan 28, 2022

I have had very few issues with my home. The few service requests I have submitted were handled promptly and to my satisfaction.

5.0
Verified Homeowner
Deland, on Jan 02, 2022

Long time or no time to complete complaints. After the two month inspection, a lot of things are still not attended to. No contact with builder as before. Builder don't respond to my questions anymore.

1.5
Verified Homeowner
Deland, on Dec 21, 2021

When the subcontractors don't show up after we took time off work to be at home.

3.2
Verified Homeowner
Deland, on Dec 17, 2021

We’ve had numerous issues with ground erosion in the backyard because of the slope, we’ve had issues with the grass not taking and there’s a lot of spots that are brown and dead, We were told by the construction manager [name removed] that they would fix the grass until it takes we’ve called numerous times and submitted customer care request to have it repaired and no one has done anything about it to date.

3.2
Verified Homeowner
Deland, on Dec 09, 2021

Acknowledgement by [name removed] to fix items but repairs not started yet.ie: garage door panels, replace uneven lawn and now dead lawn. Been in home over 5 months.

4.1
Verified Homeowner

HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Deland, on Jun 12, 2022

Quality finishes! Professionalism.

4.7
Verified Homeowner
Deland, on Jun 11, 2022

At year end inspection most items were quickly rectified. However, the MAJOR discrepancy is the grading of the lot. It's too late to replace the landscape/er as I've already replaced the dead/dying/diseased plants, and there's a new landscaper. My loss. The grading in the back yard has significant ruts running the width of the property. On the west side, no arrangements have been made to avoid washouts, this I have washouts. This remains the only items left open. I'd appreciate some attention BEFORE you've left the area.

3.9
Verified Homeowner
Deland, on Jun 07, 2022

{1}The houses should be build 15 to 20 feet apart {2} The tiles including the kitchen should be given a choice {3}[name removed] enough water for the grass to grow, other than those dislike we Love our home.

4.9
Verified Homeowner
Deland, on May 12, 2022

Builder was AWESOME,[name removed] was great when it came to keeping in touch being we were in NJ through the building of our house.He help us alot with our decisions and building upgrades ,very knowledgeable,the designer we had was incredible .We absolutely love our house

4.7
Verified Homeowner
Deland, on May 05, 2022

Very responsive to our emails and workmanship is the top.

4.6
Verified Homeowner
Deland, on Apr 20, 2022

Three car garage was not an option in our model. We could not get the shower design desired without getting the spa tub that we did not want and could not get into and out or clean. Love the gas option, options to change the dining room to an office, the powder room to a storage room and extend the garage and back patio. Hate the giant hole in back of the house that has no trees or landscaping to hide it or make it more aesthetically appealing (like the area off Blue Lake Avenue).

4.6
Verified Homeowner
Deland, on Apr 09, 2022

For the most part my experience with [name removed] was very positive. A couple of minor issues during closing put most resolved quickly in the two month and 11 month review appointments is a good process.

4.5
Verified Homeowner
Deland, on Apr 02, 2022

Picked a speck home and could not make changes. Wanted to add a cabinet and was given the number to call. Would rather have [name removed] help with that more. Wanted to add shutters and was given the number to call. Would like [name removed] to help more.

4.5
Verified Homeowner
Deland, on Apr 02, 2022

You offered check ins at different times, but never provided the service needed to fix issues. We have the worst paver job and fought for months over it and some were replaced, but there are high and low ones and gaps. Worst job ever. Landscaping hoses were not installed in some areas or were not installed correctly and we have been told they were only under warranty for 30 days, even though they were buried and we couldn't see that they were either not connected, kinked or non existent. [name removed] may have a nice home to offer, but can't back it up with their subcontractors, that could care less about the job they do. I have spent more time on the phone, emails and texts for the past year and we have a new home. No, I would not recommend Kolter Homes to anyone. In addition, Evergreen is as incompetent as they come. Our common areas are horrible looking and our sprinklers are randomly turned off. More phone calls and visits to the HOA office. Total not the experience they feed you at the models when you are looking. If it all seems to good to be true, it usually is. Neighbors that have lived here for twenty years say that the neighborhood went down when [name removed] moved in. I tend to agree.

2.4
Verified Homeowner
Deland, on Mar 29, 2022

friendly atmosphere, peaceful area

4.9
Verified Homeowner
Deland, on Mar 22, 2022

No longer responsive to requested repairs that were reported but not completed, despite several attempts to contact.

3.3
Verified Homeowner
Deland, on Mar 14, 2022

All of my questions and or problems are always addressed and completed

4.9
Verified Homeowner
Deland, on Mar 02, 2022

House is build well it’s the landscaping and paver contractors that need to be either replaced or Better quality should be used great response from the [name removed] care team they are really good at what they do

3.2
Verified Homeowner
Deland, on Feb 25, 2022

Kept their word on all their promises

4.9
Verified Homeowner
Deland, on Jan 18, 2022

I like everything about my home with the exception of two things: The guest master room is a bit too small, and my beautiful tile was set with grout lines too wide. I expected this tile to be set closer to each one with almost no grout. The look of marble brought memories of growing up in homes with beautiful Italian marble floors making this my main reason for choosing this expensive tile.

4.4
Verified Homeowner