Top Homebuilder Ratings & Reviews

Landsea Homes

Birchley

8 Homeowner Reviews Completed Aug 2023 - Feb 2025

Landsea Homes

Overall Satisfaction

4.3
Customers' overall satisfaction
5.0
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

0.0

Community Profile

Landsea Homes logo
Driven by a pioneering commitment to sustainability, Landsea Homes designs and builds master planned communities and homes throughout the nation that reflect modern living—inspired spaces and features, built in vibrant, prime locations where they connect seamlessly with their surroundings.

Landsea Homes is a California based homebuilding operation with communities and homes in the U.S., Germany and China. We build a variety of home types that fit the diverse wants and needs of today’s homebuyers.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Ontario, on May 09, 2023

Customer care is great! The noise, vibration are rampant

4.1
Verified Homeowner
Ontario, on Feb 04, 2024

The property is very poor, the children's playground facilities are damaged and no one is repairing them, and the road construction effect is very poor, which affects the look and feel.

3.1
Verified Homeowner
Ontario, on May 04, 2023

[Translated from ZH-S] hoa cares about my needs in a timely manner! Thanks!

4.0
Verified Homeowner
Ontario, on Oct 25, 2023

[Translated from ZH-S] The house design is very reasonable

5.0
Verified Homeowner
Ontario, on Apr 18, 2023

Fast response and politeness

5.0
Verified Homeowner
Ontario, on Oct 15, 2023

[name removed] much noise from the street.

4.2
Verified Homeowner
Ontario, on Mar 01, 2023

[Translated from ZH-S] Intelligent installation system, builders can deal with problems in time

5.0
Verified Homeowner
Ontario, on Sep 27, 2023

Liked everything. [name removed] did everything they communicated earlier. House is of good quality. Sound insulation and cabinet quality could be better

3.8
Verified Homeowner
Ontario, on Oct 16, 2022

some areas of the house needs to be redone because of the quality of the materials used

4.2
Verified Homeowner
Ontario, on Aug 25, 2023

[Translated from ZH-S] reasonable space

4.9
Verified Homeowner
Ontario, on Jul 30, 2022

[name removed] has been very helpful in our numerous requests.

4.5
Verified Homeowner
Ontario, on May 01, 2023

The customer service and all of the representative was all very good.

4.7
Verified Homeowner
Ontario, on Jun 07, 2022

I have had many significant problems with my new home and it has been an ongoing problem to get them fixed. I was also supposed to be compensated for my uninhabitable home that we endured by [name removed] (customer service manager?) who was supposed to be getting back to me. I have not heard back from her despite repeated attempts by me (several voicemails and emails).

1.1
Verified Homeowner
Ontario, on Apr 07, 2023

some parts of the house is not properly attached and some materials that was use to built the house is low quality

3.9
Verified Homeowner
Ontario, on Jun 01, 2022

My experience is that the service manager matters. [name removed] didn't do a good job, while [name removed] is doing the responsible, honorable and reliable services. Thank you [name removed]!

5.0
Verified Homeowner
Ontario, on Jan 16, 2023

Customer service representatives lack a positive attitude and present in a rude manner most of the times. Contractors they work with also work in a very rushed fashion, similar to how the homes were built in terms of carelessness.

3.2
Verified Homeowner
Ontario, on Apr 30, 2022

It took a long time for them to close work orders. The walk in problem items were not taken care of. [name removed] until [name removed] came by and made sure the open tickets were taken care of. [name removed] is an excellent member of your staff.

3.6
Verified Homeowner
Ontario, on Jan 08, 2023

Some Landscape need to be repaired. The security is not good, some theft cases occurred in past months

3.2
Verified Homeowner
Ontario, on Apr 21, 2022

Overall, things have been great. We had an electrical problem and two issues with our HVAC system, that got fixed. We also had to wait for a door to be installed. Last issue is that we are still waiting for two security cameras we purchased to be installed

5.0
Verified Homeowner
Ontario, on Dec 29, 2022

Poor and cheap quality of products and construction, Numerous issues with new house, Over a dozen service requests ranging from major to minor issues

3.6
Verified Homeowner
Ontario, on Dec 13, 2021

Overall quality of home and the number of service requests required to fix issues.

3.1
Verified Homeowner
Ontario, on Jan 14, 2022

I love my home design and location. However, the customer care after moving in has been horrible. None of the talked-about work orders have been resolved on time. I would not recommend the service rep, [name removed], to any business. He reminds me of the sneaky salesperson. [name removed] continues to over-promise and under-delivers constantly.

3.0
Verified Homeowner
Ontario, on Jun 23, 2021

I liked how they made the home buying process easy and quick.

3.6
Verified Homeowner
Ontario, on Dec 26, 2021

I like that all MyHome needs are address. Sometimes the maintenance performed is not timely.

5.0
Verified Homeowner
Ontario, on Jun 23, 2021

Walls are too thin. You can hear the water running, flushing etc. Caulking from ceiling are falling. Contractors are soo noisy when working. Playing loud music at 7AM. The dirt is uncontrollable, suggest to wet the dirt at the back.

2.0
Verified Homeowner
Ontario, on Sep 06, 2021

Dislike because up to now our floors keep squeeking & a risk for tripping upon walking since they are uneven. All our other complaints has not been attended to.

3.2
Verified Homeowner
Ontario, on Feb 04, 2021

They are really good and trying to get and issues handled as quickly as possible. The only thing is the home site reviews. I was supposed to have one in October with the customer care rep for [name removed] and I keep asking for an update but I get no response.

3.7
Verified Homeowner
Ontario, on May 31, 2021

smart home not functioning

2.2
Verified Homeowner
Ontario, on Jan 15, 2021

no updates, no follow-ups, "you already bought the house, now it's your problem" attitude

1.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

There are no homeowner comments for this time period yet

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Ontario, on May 09, 2023

Customer care is great! The noise, vibration are rampant

4.1
Verified Homeowner
Ontario, on May 04, 2023

[Translated from ZH-S] hoa cares about my needs in a timely manner! Thanks!

4.0
Verified Homeowner
Ontario, on Apr 18, 2023

Fast response and politeness

5.0
Verified Homeowner
Ontario, on Mar 01, 2023

[Translated from ZH-S] Intelligent installation system, builders can deal with problems in time

5.0
Verified Homeowner
Ontario, on Oct 16, 2022

some areas of the house needs to be redone because of the quality of the materials used

4.2
Verified Homeowner
Ontario, on Jul 30, 2022

[name removed] has been very helpful in our numerous requests.

4.5
Verified Homeowner
Ontario, on Jun 07, 2022

I have had many significant problems with my new home and it has been an ongoing problem to get them fixed. I was also supposed to be compensated for my uninhabitable home that we endured by [name removed] (customer service manager?) who was supposed to be getting back to me. I have not heard back from her despite repeated attempts by me (several voicemails and emails).

1.1
Verified Homeowner
Ontario, on Jun 01, 2022

My experience is that the service manager matters. [name removed] didn't do a good job, while [name removed] is doing the responsible, honorable and reliable services. Thank you [name removed]!

5.0
Verified Homeowner
Ontario, on Apr 30, 2022

It took a long time for them to close work orders. The walk in problem items were not taken care of. [name removed] until [name removed] came by and made sure the open tickets were taken care of. [name removed] is an excellent member of your staff.

3.6
Verified Homeowner
Ontario, on Apr 21, 2022

Overall, things have been great. We had an electrical problem and two issues with our HVAC system, that got fixed. We also had to wait for a door to be installed. Last issue is that we are still waiting for two security cameras we purchased to be installed

5.0
Verified Homeowner
Ontario, on Jan 14, 2022

I love my home design and location. However, the customer care after moving in has been horrible. None of the talked-about work orders have been resolved on time. I would not recommend the service rep, [name removed], to any business. He reminds me of the sneaky salesperson. [name removed] continues to over-promise and under-delivers constantly.

3.0
Verified Homeowner
Ontario, on Dec 26, 2021

I like that all MyHome needs are address. Sometimes the maintenance performed is not timely.

5.0
Verified Homeowner
Ontario, on Sep 06, 2021

Dislike because up to now our floors keep squeeking & a risk for tripping upon walking since they are uneven. All our other complaints has not been attended to.

3.2
Verified Homeowner
Ontario, on Feb 04, 2021

They are really good and trying to get and issues handled as quickly as possible. The only thing is the home site reviews. I was supposed to have one in October with the customer care rep for [name removed] and I keep asking for an update but I get no response.

3.7
Verified Homeowner
Ontario, on Jan 15, 2021

no updates, no follow-ups, "you already bought the house, now it's your problem" attitude

1.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Ontario, on Feb 04, 2024

The property is very poor, the children's playground facilities are damaged and no one is repairing them, and the road construction effect is very poor, which affects the look and feel.

3.1
Verified Homeowner
Ontario, on Oct 25, 2023

[Translated from ZH-S] The house design is very reasonable

5.0
Verified Homeowner
Ontario, on Oct 15, 2023

[name removed] much noise from the street.

4.2
Verified Homeowner
Ontario, on Sep 27, 2023

Liked everything. [name removed] did everything they communicated earlier. House is of good quality. Sound insulation and cabinet quality could be better

3.8
Verified Homeowner
Ontario, on Aug 25, 2023

[Translated from ZH-S] reasonable space

4.9
Verified Homeowner
Ontario, on May 01, 2023

The customer service and all of the representative was all very good.

4.7
Verified Homeowner
Ontario, on Apr 07, 2023

some parts of the house is not properly attached and some materials that was use to built the house is low quality

3.9
Verified Homeowner
Ontario, on Jan 16, 2023

Customer service representatives lack a positive attitude and present in a rude manner most of the times. Contractors they work with also work in a very rushed fashion, similar to how the homes were built in terms of carelessness.

3.2
Verified Homeowner
Ontario, on Jan 08, 2023

Some Landscape need to be repaired. The security is not good, some theft cases occurred in past months

3.2
Verified Homeowner
Ontario, on Dec 29, 2022

Poor and cheap quality of products and construction, Numerous issues with new house, Over a dozen service requests ranging from major to minor issues

3.6
Verified Homeowner
Ontario, on Dec 13, 2021

Overall quality of home and the number of service requests required to fix issues.

3.1
Verified Homeowner
Ontario, on Jun 23, 2021

I liked how they made the home buying process easy and quick.

3.6
Verified Homeowner
Ontario, on Jun 23, 2021

Walls are too thin. You can hear the water running, flushing etc. Caulking from ceiling are falling. Contractors are soo noisy when working. Playing loud music at 7AM. The dirt is uncontrollable, suggest to wet the dirt at the back.

2.0
Verified Homeowner
Ontario, on May 31, 2021

smart home not functioning

2.2
Verified Homeowner