Homebuilder Ratings & Reviews

Landsea Homes Reviews

92 Homeowner Reviews Completed Jun 2023 - Dec 2024

Overall Satisfaction

4.3
Customers' overall satisfaction
4.4
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Community Satisfaction Ratings

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

San Juan Capistrano, CA, on Dec 28, 2024

For every single thing, someone has followed up and taken care of it.

5.0
Verified Homeowner
Goodyear, AZ, on Dec 28, 2024

Nothing

5.0
Verified Homeowner
Mesa, AZ, on Dec 28, 2024

The simplicity

5.0
Verified Homeowner
St Cloud, FL, on Dec 27, 2024

I like how fast they are at responding to issues with the home and are always happy to help with anything

4.8
Verified Homeowner
Buckeye, AZ, on Dec 27, 2024

Nothing bad so far! The only issue is the access gate to the backyard has a lot of loose anchor bolts. Easy fix though I think.

4.7
Verified Homeowner
Surprise, AZ, on Dec 27, 2024

We started our journey with [name removed] at North Copper Canyon, and to be honest, that was a disaster. Female [name removed] (not to be confused with [name removed]) met us walking into the office. We had just began to explore new homes to see if things were even feasible to move. Because everything was in person, we had to visit, and arrived around 3:00pm. Female [name removed] would not even sit down with us without showing her a contract on our current house. She ended up begrudgingly showing us a couple new builds, and permitting us to walk through the on-site models. It was then we saw the Grand in real life and loved that one. But not being able to talk numbers or inventory with Female [name removed] was very frustrating. Everyone has bad days, so perhaps we just caught her on a really bad one. Googling [name removed], I found another community in Sunrise. I called and [name removed] picked up the phone. She could not have been more welcoming and hospitable. She said their office was about 20-30 mins from North Copper Canyon, and she would be happy to help. We arrived around 3:45pm and spent over an hour talking to her about houses, options, floorplans and inventory. It didn't bother her at all that we didn't have a contract, let alone have put our house up on the market. Because of her, we were able to decide it was feasible to buy with [name removed]. I want to give her a shout out, because if it hadn't been her, we definitely would not have purchased with [name removed]. One challenge we experienced during the build was the frequently changing Superintendents. We started out with [name removed], then [name removed], then Minor, and finally [name removed]. I want to give a shout out to [name removed], who has gone above and beyond to pick up the shortcomings and Buyer Concerns that were incomplete from the previous 3 Superintendents. He really has saved some of the missteps.

4.7
Verified Homeowner
Palm Bay, Fl , on Dec 26, 2024

We have to reach out several times before we get a response on some items. Some are taken care of immediately. We still have items outstanding for the first 3 months and some still outstanding in the 6 months period. These are the issues that are holding back perfect score on each section on the questionnaire.

5.0
Verified Homeowner
Surprise, AZ, on Dec 26, 2024

For the most part everything went decently well, my only complaint is some information not being disclosed prior to starting process and not being updated to throughout process- had we not checked on the house ourselves, we wouldn’t have known some of the things that were wrong prior to closing

4.7
Verified Homeowner
Alameda, CA, on Dec 26, 2024

The team and very responsive and resolve any issues promptly

5.0
Verified Homeowner
Glendale, AZ, on Dec 26, 2024

Except for minor repairs and touchups, I'm happy with [name removed]'s customer service. Your Sales Agent, [name removed], is very helpful and responsive to all of my questions and concerns. The construction Supper Intendant and his Assistant are also very responsible in their jobs.

4.1
Verified Homeowner
Palm Bay, Fl , on Dec 26, 2024

[name removed] has been great. Responsive, helpful, and alwqys follows through on his word.

5.0
Verified Homeowner
Deland, Fl , on Dec 25, 2024

The build of my home,warranty can’t not fix a stairway wall. Has cut the 2x4’s multi areas. Entry way wall still crooked. [name removed] aka the supervisor never wrote down any concerns at walk through. Trades have no respect to the property. Coming out for the second time to fix the issue,framing.. interrupting our life’s once again.

1.0
Verified Homeowner
Round Rock, TX, on Dec 25, 2024

In all honestly, we didn't have any issues from original communications to move in. Everything was easy, explained well, and concise, and we were also given help on any questions we had at any point.

5.0
Verified Homeowner
Glendale, AZ, on Dec 25, 2024

Everything went smoothly.

5.0
Verified Homeowner
Surprise, AZ, on Dec 24, 2024

Communication was sometimes scarce. [name removed] in the office was always very nice.

3.7
Verified Homeowner
Mesa, AZ, on Dec 23, 2024

[name removed] rep was great and very helpful. When we did the walk through and showed areas needing repair,paint etc, on next walk through there were still areas with tape on them that were not addressed. Very surprised no one did a final walk before having me and having to show the same spots again

4.0
Verified Homeowner
Minneola, FL, on Dec 23, 2024

Hos i was treated in the model after i had moved in and had a concern. [name removed] made me feel like well we have your money already so he didn't care about my concern. This is the office at Patk View

4.5
Verified Homeowner
Fontana, CA, on Dec 23, 2024

The build quality of the homes is very poor. The drywalls are cracking up at every joint, got them fixed three times but the cracks again show up. The microwave oven is making an obnoxious starting sound, opened ticket twice. Each time ticket is closed without resolution after 2 months.

2.3
Verified Homeowner
Brighton, CO, on Dec 23, 2024

As an out of state buyer we would’ve liked more transparency on closing date instead of giving us only two week to get organized on Thanksgiving week. We would’ve also liked more clarity as far as what our house was going to look like vs model home

4.3
Verified Homeowner
Palm Bay, FL, on Dec 23, 2024

[name removed] has been responsive and quick with any issues I’ve had. [name removed] has really helped out a lot.

4.8
Verified Homeowner

Builder Profile

Landsea Homes logo
info@landsea.us

Driven by a pioneering commitment to sustainability, Landsea Homes designs and builds master planned communities and homes throughout the nation that reflect modern living—inspired spaces and features, built in vibrant, prime locations where they connect seamlessly with their surroundings.

Landsea Homes is a California based homebuilding operation with communities and homes in the U.S., Germany and China. We build a variety of home types that fit the diverse wants and needs of today’s homebuyers.

Request More Info

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.