Overall Satisfaction
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Landsea Homes is a California based homebuilding operation with communities and homes in the U.S., Germany and China. We build a variety of home types that fit the diverse wants and needs of today’s homebuyers.
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Fontana, on Oct 09, 2025
We had some plumbing issues when we first moved in but they were resolved quickly. I enjoyed [name removed] help with all our questions
Fontana, on Oct 08, 2025
[name removed] is great take cares of service request immediately
Fontana, on Mar 27, 2025
The quality of the build is awful. even windows frames aren’t straight. cheap products. car charger and electric panels next to water main and faucet. hair line cracks in the stucco all over. uniformed external paint.
Fontana, CA, on Jun 26, 2025
The negotiations were a little different buying a new home but overall it was great!!
Fontana, on Dec 23, 2024
The build quality of the homes is very poor. The drywalls are cracking up at every joint, got them fixed three times but the cracks again show up. The microwave oven is making an obnoxious starting sound, opened ticket twice. Each time ticket is closed without resolution after 2 months.
Fontana, on Jun 03, 2025
I liked the fact that I had a point person to address my concerns to. [name removed] was always available to answer questions and concerns I had. He was great.
Fontana, CA, on Jun 24, 2025
I was truly impressed with how smoothly everything went. I had just sold my home and needed to close quickly—and thanks to the incredible support from my sales representative [name removed], we were able to close in just 15 days. She took excellent care of me every step of the way. I was also impressed that my broker was paid promptly, with no delays. Coming from a very prestigious area in Rancho Cucamonga, I had high expectations, and this community and team exceeded them. Thank you for making the process so efficient and stress-free.
Fontana, on Nov 28, 2024
[name removed] and the customer care team have continuously declined my request for certain repairs that are important to me and my family. In addition, [name removed] is lazy with a bad attitude. Furthermore, [name removed] ignores phone calls after 2pm. Additionally, I have noticed that my house has a poor foundation due to cheap building material coupled with the fact that it was built too quickly without the time to curate properly. I have many miscellaneous cracks inside and outside of my home due to the structural weakness. Also, some of the contractors [name removed] uses have horrible customer service. My family and I regret purchasing a home from [name removed].
Fontana, on May 23, 2025
Initially, my family and I had an absolute horrible experience in dealing with [name removed] who was our sales counselor. She did everything she could to prevent us from purchasing a home. Luckily, my family and I were able to persevere and overcome her efforts. After purchasing our home, my family and I have had an extremely difficult time working with [name removed] who is our customer care representative. He is very rude, and he goes out of his way to intentionally disregard and decline a majority of our service requests. Furthermore, my family and I are extremely disappointed with the poor craftsmanship of our home. The foundation is poor which has resulted in various cracks and structural damage. In addition, the builder used various cheap construction materials throughout the build which has resulted in numerous service requests.
Fontana, CA, on May 27, 2025
Everyone I worked with has been extremely kind and pleasant.
Fontana, on Jun 23, 2024
So far, the warranty service has been good whenever I've needed it, which, unfortunately, has been quite often due to initial build quality issues. However, customer care has been consistently helpful and responsive after I report any problems.
Fontana, on Feb 14, 2025
Dislike that there were to many faulty details with the house from missing doorbell chime to warped wood frames. I like the representatives and the customer care has been good when putting in service request.
Fontana, CA, on Apr 28, 2025
[name removed] made everything so easy and smooth. She also made me feel comfortable with ALL my questions.
Fontana, CA, on Dec 18, 2024
Working with [name removed] has been the best experience ever. We consider [name removed] more than a friend. She pushed for our phase to open and explained the whole process. She also answered our calls/questions when she was in the office, out of the office and even sick.
Fontana, CA, on Dec 07, 2024
The build was delayed a few times. Also, the loan officers didn’t have great communication with us regarding time lines. The closing signing appointment was last minute and rushed.
Fontana, CA, on Nov 16, 2024
Construction complete on time. There were a few things that needed to be fixed and [name removed] came right away and addressed the issue.
Fontana, CA, on Oct 20, 2024
From start to finish, the entire experience felt like a hard sell. We never felt like valued customers. The sales agent, Kim, from the main office, even told us, "If you don't buy now, I'll find someone else tomorrow. I have no problem selling to them." This attitude left a bad impression from the outset. Then, just a day after we closed on the house, our home was broken into. When I contacted customer service, they told me to handle it myself since the house had already been sold (the sale closed on Friday afternoon, and the break-in occurred on Saturday night). Thankfully, Jovani assisted us by helping to get the electricity repaired. It seems the entire neighborhood had been affected by similar break-ins, which finally prompted some action. However, the job they did on the door was poor—just a temporary fix. The paint is now damaged, and the door is not properly repaired. I contacted Gilbert to ask if they would help with the paint and the door damage, and to inquire when they could come in for the promised paint touch-ups, as we are moving in. During the walk-through, they assured us there would be touch-ups before we moved in. Gilbert responded by saying, "We're not going to paint your whole house," which made me feel as if I was asking for a free service. I was only asking for the touch-ups they promised. During the initial walk-through, we also pointed out a broken piece of the door and damage to the roof. They assured us that the door would be fixed and that a roofer would address the roof issue. However, when we returned, the door was poorly patched with putty, and a month later, the roof still hasn’t been repaired, and the door hasn’t been replaced. When I called last week to follow up, they told me to just submit an order request, even though these issues were present before we even received the house. So far, the experience has been one of over-promising and under-delivering. The quality of service, particularly the after-care and customer service, has been extremely disappointing.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Fontana, CA, on Jun 26, 2025
The negotiations were a little different buying a new home but overall it was great!!
Fontana, CA, on Jun 24, 2025
I was truly impressed with how smoothly everything went. I had just sold my home and needed to close quickly—and thanks to the incredible support from my sales representative [name removed], we were able to close in just 15 days. She took excellent care of me every step of the way. I was also impressed that my broker was paid promptly, with no delays. Coming from a very prestigious area in Rancho Cucamonga, I had high expectations, and this community and team exceeded them. Thank you for making the process so efficient and stress-free.
Fontana, CA, on May 27, 2025
Everyone I worked with has been extremely kind and pleasant.
Fontana, CA, on Apr 28, 2025
[name removed] made everything so easy and smooth. She also made me feel comfortable with ALL my questions.
Fontana, CA, on Dec 18, 2024
Working with [name removed] has been the best experience ever. We consider [name removed] more than a friend. She pushed for our phase to open and explained the whole process. She also answered our calls/questions when she was in the office, out of the office and even sick.
Fontana, CA, on Dec 07, 2024
The build was delayed a few times. Also, the loan officers didn’t have great communication with us regarding time lines. The closing signing appointment was last minute and rushed.
Fontana, CA, on Nov 16, 2024
Construction complete on time. There were a few things that needed to be fixed and [name removed] came right away and addressed the issue.
Fontana, CA, on Oct 20, 2024
From start to finish, the entire experience felt like a hard sell. We never felt like valued customers. The sales agent, Kim, from the main office, even told us, "If you don't buy now, I'll find someone else tomorrow. I have no problem selling to them." This attitude left a bad impression from the outset. Then, just a day after we closed on the house, our home was broken into. When I contacted customer service, they told me to handle it myself since the house had already been sold (the sale closed on Friday afternoon, and the break-in occurred on Saturday night). Thankfully, Jovani assisted us by helping to get the electricity repaired. It seems the entire neighborhood had been affected by similar break-ins, which finally prompted some action. However, the job they did on the door was poor—just a temporary fix. The paint is now damaged, and the door is not properly repaired. I contacted Gilbert to ask if they would help with the paint and the door damage, and to inquire when they could come in for the promised paint touch-ups, as we are moving in. During the walk-through, they assured us there would be touch-ups before we moved in. Gilbert responded by saying, "We're not going to paint your whole house," which made me feel as if I was asking for a free service. I was only asking for the touch-ups they promised. During the initial walk-through, we also pointed out a broken piece of the door and damage to the roof. They assured us that the door would be fixed and that a roofer would address the roof issue. However, when we returned, the door was poorly patched with putty, and a month later, the roof still hasn’t been repaired, and the door hasn’t been replaced. When I called last week to follow up, they told me to just submit an order request, even though these issues were present before we even received the house. So far, the experience has been one of over-promising and under-delivering. The quality of service, particularly the after-care and customer service, has been extremely disappointing.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Fontana, on Mar 27, 2025
The quality of the build is awful. even windows frames aren’t straight. cheap products. car charger and electric panels next to water main and faucet. hair line cracks in the stucco all over. uniformed external paint.
Fontana, on Dec 23, 2024
The build quality of the homes is very poor. The drywalls are cracking up at every joint, got them fixed three times but the cracks again show up. The microwave oven is making an obnoxious starting sound, opened ticket twice. Each time ticket is closed without resolution after 2 months.
Fontana, on Nov 28, 2024
[name removed] and the customer care team have continuously declined my request for certain repairs that are important to me and my family. In addition, [name removed] is lazy with a bad attitude. Furthermore, [name removed] ignores phone calls after 2pm. Additionally, I have noticed that my house has a poor foundation due to cheap building material coupled with the fact that it was built too quickly without the time to curate properly. I have many miscellaneous cracks inside and outside of my home due to the structural weakness. Also, some of the contractors [name removed] uses have horrible customer service. My family and I regret purchasing a home from [name removed].
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Fontana, on Oct 09, 2025
We had some plumbing issues when we first moved in but they were resolved quickly. I enjoyed [name removed] help with all our questions
Fontana, on Oct 08, 2025
[name removed] is great take cares of service request immediately
Fontana, on Jun 03, 2025
I liked the fact that I had a point person to address my concerns to. [name removed] was always available to answer questions and concerns I had. He was great.
Fontana, on May 23, 2025
Initially, my family and I had an absolute horrible experience in dealing with [name removed] who was our sales counselor. She did everything she could to prevent us from purchasing a home. Luckily, my family and I were able to persevere and overcome her efforts. After purchasing our home, my family and I have had an extremely difficult time working with [name removed] who is our customer care representative. He is very rude, and he goes out of his way to intentionally disregard and decline a majority of our service requests. Furthermore, my family and I are extremely disappointed with the poor craftsmanship of our home. The foundation is poor which has resulted in various cracks and structural damage. In addition, the builder used various cheap construction materials throughout the build which has resulted in numerous service requests.