Overall Satisfaction
Community Profile
Landsea Homes is a California based homebuilding operation with communities and homes in the U.S., Germany and China. We build a variety of home types that fit the diverse wants and needs of today’s homebuyers.
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Placentia, on Dec 29, 2024
Customer care and warranty service have been great. [name removed] have been extremely responsive and have gone above and beyond to help us out with any issues inside our home.
Placentia, CA, on Jan 16, 2025
Easy and smooth purchasing process. Everyone communicated well and was able to close on-time. Shout out to [name removed] (loan officer), [name removed] (designer), [name removed] (maintenance) and [name removed] (sales) for their expediate work!
Placentia, on Dec 09, 2024
[name removed] team, especially [name removed], had been quick and attentive to our needs no matter for little and are always friendly.
Placentia, on Jan 05, 2025
[name removed] was great. She handled everything with ease.
Placentia, CA, on Nov 25, 2024
[name removed], [name removed] and [name removed] were amazing from the beginning. I felt like I was their only buyer, they paid attention to me from the smallest to the largest detail.
Placentia, on Jan 01, 2025
Really had great experience with the from the 1st year service (maintenance) team. They, especially [name removed], have been very responsive to my request and resolved various problems I saw as the home was settling in.
Placentia, on Sep 30, 2024
Good response time and checking in every now and then.
Placentia, CA, on Oct 25, 2024
I had multiple errors in my contract (both from the mortgage and sales agent). If I was unfamiliar with the contract, I would not have caught these mistakes and it was extremely difficult to get anyone to accept that the mistakes were there. However, Chip and Horacio have been extremely supportive and helpful through the process which is a plus!
Placentia, on Nov 21, 2024
Everyone from the sales agents to the maintenance department have become approachable, thorough, and reliable friends.
Placentia, on Sep 05, 2024
I love the onsite help. [name removed] has been wonderful.
Placentia, CA, on Oct 19, 2024
We don’t like that Solar panel company filed bankruptcy which we never get informed for until we didn’t close our purchase and give us only 7 panels for plan 2, while we got offered for 8 panels for same plan by sales counselor. Also in kitchen and all bathroom walls should have Satin Paints (shinier paints), Overall finishing is ok except some issues founds that make us hard time to get fixed.
Placentia, on Nov 08, 2024
The lack of establishing parking norms. I lept getting letters about the trash being left out. When ot was my neighbors it happen 3x or maybe 4. But I wouldnt say that is [name removed]'s territory or the HOA
Placentia, on Jul 09, 2024
Customer service has gone above and beyond on all of our requests. Everything has been excellent.
Placentia, on Sep 12, 2024
During the design process, we were not made aware that the hardwood floors we paid over $7k for was a free floating floor. Additonally, the weighted beam causes some uneasy surfaces on the wood floor. During our call with electrical, we hoped we would be made aware of additional options but when discussing with fellow neighbors, it seems we all received different opinions. Examples, was not aware we could add lights to the garage for better lighting and a pantry light.
Placentia, on May 25, 2024
Response times have been very prompt, and maintenance turnaround is very quick.
Placentia, on Sep 11, 2024
I liked the buyers credit and how [name removed] met all of their commitments. I don’t like the house shaking when some of the trains go by.
Placentia, on May 17, 2024
Customer Care experience has been efficient, effective, and excellent. [name removed] is quick to respond, research, and resolve issues.
Placentia, on Sep 09, 2024
Nothing short of amazing. Everyone was so great with the move in and still anytime I need help.
Placentia, on Sep 05, 2024
They have been very responsive to any issues that have arisen. Great attitudes and professionalism from [name removed] and [name removed].
Placentia, on Sep 02, 2024
I like that all my requests for repair & services are immediately taken care of & your follow ups are great. Thank you!
Placentia, on Mar 19, 2024
Everything has been amazing. Very well communicated in the begging and helpful if I ever have questions!
Placentia, on Jul 10, 2024
We have loved the customer service we have received with [name removed] homes. [name removed] has been the best asset in taking care of any issues we may have had and coordinates solutions for us as soon as possible.
Placentia, on Mar 15, 2024
The main team has been great. They have always been very responsive and fast. Some slight delayed are due to the outside contractors.
Placentia, on Jul 08, 2024
How great the communication was and how quickly questions were always answered.
Placentia, on Mar 13, 2024
I like that they are prompt, friendly, informational and gets things done effectively. The following up to make sure things are going well is always appreciated
Placentia, on Mar 11, 2024
I don’t like the house shaking when some of the trains go by. I like most of the commitments being met.
Placentia, on Mar 11, 2024
[name removed] is very attentive and responsive. He helped me take care of my flooring creaks and minor inconveniences. I appreciate him.
Placentia, on Mar 26, 2024
I like how informative they are when sending emails regarding my community and homes around me. I like how active they are when responding to questions I may have.
Placentia, on Feb 27, 2024
I have liked that my service requests have been taken care of in a timely manner.
Placentia, on Feb 28, 2024
I like that they immediately take actions to correct the issues reported after the unit turnover.
Placentia, on Feb 22, 2024
Liked that it’s available and has been put to use with quick response following any issues.
Placentia, on Dec 10, 2023
I’m more than delighted to live at the Hudson Community in Placentia. Since day one the service and customer care has been outstanding. I love [name removed] and the rest of the office staff as well as [name removed] and to all his maintenance team.
Placentia, on Feb 26, 2024
Everything so far has been great! [name removed] has been amazing at answering all my questions and concerns thru this 1st year.
Placentia, on Oct 06, 2023
Everyone is very helpful and we always get quick responses and resolutions.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Placentia, CA, on Jan 16, 2025
Easy and smooth purchasing process. Everyone communicated well and was able to close on-time. Shout out to [name removed] (loan officer), [name removed] (designer), [name removed] (maintenance) and [name removed] (sales) for their expediate work!
Placentia, CA, on Nov 25, 2024
[name removed], [name removed] and [name removed] were amazing from the beginning. I felt like I was their only buyer, they paid attention to me from the smallest to the largest detail.
Placentia, CA, on Oct 25, 2024
I had multiple errors in my contract (both from the mortgage and sales agent). If I was unfamiliar with the contract, I would not have caught these mistakes and it was extremely difficult to get anyone to accept that the mistakes were there. However, Chip and Horacio have been extremely supportive and helpful through the process which is a plus!
Placentia, CA, on Oct 19, 2024
We don’t like that Solar panel company filed bankruptcy which we never get informed for until we didn’t close our purchase and give us only 7 panels for plan 2, while we got offered for 8 panels for same plan by sales counselor. Also in kitchen and all bathroom walls should have Satin Paints (shinier paints), Overall finishing is ok except some issues founds that make us hard time to get fixed.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Placentia, on Dec 29, 2024
Customer care and warranty service have been great. [name removed] have been extremely responsive and have gone above and beyond to help us out with any issues inside our home.
Placentia, on Dec 09, 2024
[name removed] team, especially [name removed], had been quick and attentive to our needs no matter for little and are always friendly.
Placentia, on Sep 30, 2024
Good response time and checking in every now and then.
Placentia, on Sep 05, 2024
I love the onsite help. [name removed] has been wonderful.
Placentia, on Jul 09, 2024
Customer service has gone above and beyond on all of our requests. Everything has been excellent.
Placentia, on May 25, 2024
Response times have been very prompt, and maintenance turnaround is very quick.
Placentia, on May 17, 2024
Customer Care experience has been efficient, effective, and excellent. [name removed] is quick to respond, research, and resolve issues.
Placentia, on Mar 19, 2024
Everything has been amazing. Very well communicated in the begging and helpful if I ever have questions!
Placentia, on Mar 15, 2024
The main team has been great. They have always been very responsive and fast. Some slight delayed are due to the outside contractors.
Placentia, on Mar 13, 2024
I like that they are prompt, friendly, informational and gets things done effectively. The following up to make sure things are going well is always appreciated
Placentia, on Mar 11, 2024
I don’t like the house shaking when some of the trains go by. I like most of the commitments being met.
Placentia, on Mar 11, 2024
[name removed] is very attentive and responsive. He helped me take care of my flooring creaks and minor inconveniences. I appreciate him.
Placentia, on Feb 27, 2024
I have liked that my service requests have been taken care of in a timely manner.
Placentia, on Feb 22, 2024
Liked that it’s available and has been put to use with quick response following any issues.
Placentia, on Dec 10, 2023
I’m more than delighted to live at the Hudson Community in Placentia. Since day one the service and customer care has been outstanding. I love [name removed] and the rest of the office staff as well as [name removed] and to all his maintenance team.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Placentia, on Jan 05, 2025
[name removed] was great. She handled everything with ease.
Placentia, on Jan 01, 2025
Really had great experience with the from the 1st year service (maintenance) team. They, especially [name removed], have been very responsive to my request and resolved various problems I saw as the home was settling in.
Placentia, on Nov 21, 2024
Everyone from the sales agents to the maintenance department have become approachable, thorough, and reliable friends.
Placentia, on Nov 08, 2024
The lack of establishing parking norms. I lept getting letters about the trash being left out. When ot was my neighbors it happen 3x or maybe 4. But I wouldnt say that is [name removed]'s territory or the HOA
Placentia, on Sep 12, 2024
During the design process, we were not made aware that the hardwood floors we paid over $7k for was a free floating floor. Additonally, the weighted beam causes some uneasy surfaces on the wood floor. During our call with electrical, we hoped we would be made aware of additional options but when discussing with fellow neighbors, it seems we all received different opinions. Examples, was not aware we could add lights to the garage for better lighting and a pantry light.
Placentia, on Sep 11, 2024
I liked the buyers credit and how [name removed] met all of their commitments. I don’t like the house shaking when some of the trains go by.
Placentia, on Sep 09, 2024
Nothing short of amazing. Everyone was so great with the move in and still anytime I need help.
Placentia, on Sep 05, 2024
They have been very responsive to any issues that have arisen. Great attitudes and professionalism from [name removed] and [name removed].
Placentia, on Sep 02, 2024
I like that all my requests for repair & services are immediately taken care of & your follow ups are great. Thank you!
Placentia, on Jul 10, 2024
We have loved the customer service we have received with [name removed] homes. [name removed] has been the best asset in taking care of any issues we may have had and coordinates solutions for us as soon as possible.
Placentia, on Jul 08, 2024
How great the communication was and how quickly questions were always answered.
Placentia, on Mar 26, 2024
I like how informative they are when sending emails regarding my community and homes around me. I like how active they are when responding to questions I may have.
Placentia, on Feb 28, 2024
I like that they immediately take actions to correct the issues reported after the unit turnover.
Placentia, on Feb 26, 2024
Everything so far has been great! [name removed] has been amazing at answering all my questions and concerns thru this 1st year.