Top Homebuilder Ratings & Reviews

Landsea Homes

Sunrise 40 Co

61 Homeowner Reviews Completed Nov 2023 - May 2025

Landsea Homes

Overall Satisfaction

4.1
Customers' overall satisfaction
4.4
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Overall Experience

4.2

Purchase Experience

4.5

Home Personalization Experience

4.7

Insurance

4.5

Construction Experience

4.1

Customer Care Experience

4.6

Home Readiness

4.4

Installation & Workmanship

4.4

Community Profile

Landsea Homes logo
Driven by a pioneering commitment to sustainability, Landsea Homes designs and builds master planned communities and homes throughout the nation that reflect modern living—inspired spaces and features, built in vibrant, prime locations where they connect seamlessly with their surroundings.

Landsea Homes is a California based homebuilding operation with communities and homes in the U.S., Germany and China. We build a variety of home types that fit the diverse wants and needs of today’s homebuyers.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Surprise, on Feb 01, 2025

I believe it was used the lowest trade skills to build those homes

3.3
Verified Homeowner
Surprise, on Mar 30, 2025

I think the only good experience was with [name removed] the salesperson. I didn't like that you left damaged items in my home - didn't fix when brought to your attention. I don't like the customer service provided by the construction team and most members of your customer service team to include the manager. I didn't like being lied to and told I was wrong. My year end inspection was just done. I have 14 or 15 (i lose count) bulges in the frame that are beyond the tolerance set by the ROC. I have six or seven walls that aren't at a 90 degree angle. I don't understand how you don't care enough to build things right the first time. Now the headache I have to go through to get these fixed. Plus the other 50 plus things on the report. And mind you, they didn't list out every nail pop, not 90 degree angle and bulge on the report. They were just marked in my house. Plus all of the areas that have "alligator paint" you might as well just repaint the whole house. This was not my expectation of a builder. Nor this builder when I was told you had the best electric, plumbers, framers . . . in the industry at my subdivision. If these are the best, I feel sorry for everyone else in the Valley. Let's not discuss the cabinets I have been waiting a year on to get fixed. I don't understand how any of this is acceptable to you! I expected a house that was turn key. As I have said before, this is my fourth new build and the most disappointing as far as structure and customer service.

1.2
Verified Homeowner
Surprise, AZ, on Apr 14, 2025

Easy mortgage process and wonderful customer service all around!

5.0
Verified Homeowner
Surprise, on Jan 08, 2025

Customer service is good. Just issues surfaced on new home.

4.0
Verified Homeowner
Surprise, on Mar 02, 2025

It took a little longer to build, then I was expecting, but it was worth the wait, because it is well built !!

4.9
Verified Homeowner
Surprise, AZ, on Mar 13, 2025

Initially, communication was strong. Sales staff were responsive, nice and easy to get with. Once we signed, that’s when we feel everything fell apart. Extreme fall off in communication and pushback to fix simple things that were wrong with the home prior to us even purchasing it.

1.2
Verified Homeowner
Surprise, on Oct 21, 2024

There are a few areas that need repairs on the home but overall pretty good service

4.5
Verified Homeowner
Surprise, AZ, on Jan 13, 2025

We love our new home. It’s beautiful. We liked how quick our walkthrough items got completed.

4.4
Verified Homeowner
Surprise, on Feb 28, 2025

NEVER HAD ANYBODY FOLLOW UP OR COME DO OUR 1 YEAR WARRANTY. REACHED OUT MULTIPLE TIMES WITH NO REAPONSE BACK VIA EMAIL AND PHONE CALLS. HOA IS A DISGRACE BEING CHARGED FOR NEIGHBORS CRAP IN OUR YARD ALL WHILE THE CONSTRUCTION CREWS AND WIND BLOWS TRASH IN PEOPLES YARD AND BEING CHRGED FOR IT?! NO COMMUNITY POOL WHEN EVERYONE IN THE COMMUNITY HAS BEEN EXPRESSING WE WANT A POOL?! NO SPEED BUMPS AND PEOPLE SPEEDING THROUGH NEARLY HITTING OUR CHILDREN AND PETS! WISH WE NEVER BOUGHT HERE.

0.6
Verified Homeowner
Surprise, on Sep 09, 2024

What truly stands out, is the exceptional service provided by the warranty representative. They have been incredibly responsive and attentive to my needs. Any questions I had were addressed promptly, and any concerns were handled with professionalism and care. It’s reassuring to know that I have such a dedicated team behind me, ready to assist with any issues that may arise. Overall, my experience with [name removed] has been nothing short of fantastic. I highly recommend them to anyone looking to build a new home. Their commitment to customer satisfaction and quality craftsmanship is truly commendable. Thank you, [name removed], for making my dream home a reality!

5.0
Verified Homeowner
Surprise, on Oct 09, 2024

We did not get someone to look at the sprinklers as stated. It does not appear that all plants are being watered. There was more than one conversation about it.

4.3
Verified Homeowner
Surprise, AZ, on Jan 02, 2025

From beginning to end, this was the most seamless and organized home purchase. My husband and I can't stop talking about how stress-free it was. Thank you for making this home-buying experience amazing.

5.0
Verified Homeowner
Surprise, on Jul 30, 2024

The people

4.4
Verified Homeowner
Surprise, on Aug 30, 2024

No problems yet

5.0
Verified Homeowner
Surprise, on Jan 07, 2024

We like that [name removed] gave us a good deal and good interest rate on our home. Any problems we have had are taken seriously and are being fixed in a timely manner.

4.1
Verified Homeowner
Surprise, on May 08, 2024

We are having issues with the tile that was installed in our master bathroom and the case was closed and customer service didn't even let us know until I called about another issue.

3.3
Verified Homeowner
Surprise, on Feb 09, 2024

Cracks in ceiling next to slidding door crack in counter top next to stove, master bathroom sink fadding sliding door doesn't close correctly electrical problems they wouldn't fix. Still owe me money even though it was under warranty.

1.5
Verified Homeowner
Surprise, on Dec 29, 2023

When we first moved in, the time it took to get things fixed and communication was not good at all. It has improved since [name removed] has been the go to person but the time it takes for the actual repair person to fix the problem has alot to be desired. It took over 3 months to get our kitchen cabinets to be fixed because the cabinet company was very slow to get parts in and get repairs scheduled. When you see workers building over a dozen homes but it takes weeks for some repairs to be completed on your home - it is frustrating. We get timely response from [name removed], but the repairs take time to be scheduled and repaired.

3.4
Verified Homeowner
Surprise, on Oct 01, 2023

So far, I have had some repairs done and several more scheduled for the end of the year. Customer service representatives are always helpful and respond in a timely manner.

4.0
Verified Homeowner
Surprise, on Sep 30, 2023

Warranty has been on top of things for the most part. I still have a cabinet door that needs replaced. They came and had the wrong door. We do have a list for end of the year things to be fixed. The white glove service installed what needed to be installed and said they DIDN'T know how to connect our Android phones to operate anything in the home. WE had to set the keypad on the door ourselves before we could use IT. Nothing is set to work with our phones. My daughter did manage to get her iPhone paired with the lights and door.

3.5
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Surprise, AZ, on Apr 14, 2025

Easy mortgage process and wonderful customer service all around!

5.0
Verified Homeowner
Surprise, AZ, on Mar 13, 2025

Initially, communication was strong. Sales staff were responsive, nice and easy to get with. Once we signed, that’s when we feel everything fell apart. Extreme fall off in communication and pushback to fix simple things that were wrong with the home prior to us even purchasing it.

1.2
Verified Homeowner
Surprise, AZ, on Jan 13, 2025

We love our new home. It’s beautiful. We liked how quick our walkthrough items got completed.

4.4
Verified Homeowner
Surprise, AZ, on Jan 02, 2025

From beginning to end, this was the most seamless and organized home purchase. My husband and I can't stop talking about how stress-free it was. Thank you for making this home-buying experience amazing.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Surprise, on Feb 01, 2025

I believe it was used the lowest trade skills to build those homes

3.3
Verified Homeowner
Surprise, on Jan 08, 2025

Customer service is good. Just issues surfaced on new home.

4.0
Verified Homeowner
Surprise, on Oct 21, 2024

There are a few areas that need repairs on the home but overall pretty good service

4.5
Verified Homeowner
Surprise, on Oct 09, 2024

We did not get someone to look at the sprinklers as stated. It does not appear that all plants are being watered. There was more than one conversation about it.

4.3
Verified Homeowner
Surprise, on Aug 30, 2024

No problems yet

5.0
Verified Homeowner
Surprise, on May 08, 2024

We are having issues with the tile that was installed in our master bathroom and the case was closed and customer service didn't even let us know until I called about another issue.

3.3
Verified Homeowner
Surprise, on Feb 09, 2024

Cracks in ceiling next to slidding door crack in counter top next to stove, master bathroom sink fadding sliding door doesn't close correctly electrical problems they wouldn't fix. Still owe me money even though it was under warranty.

1.5
Verified Homeowner
Surprise, on Dec 29, 2023

When we first moved in, the time it took to get things fixed and communication was not good at all. It has improved since [name removed] has been the go to person but the time it takes for the actual repair person to fix the problem has alot to be desired. It took over 3 months to get our kitchen cabinets to be fixed because the cabinet company was very slow to get parts in and get repairs scheduled. When you see workers building over a dozen homes but it takes weeks for some repairs to be completed on your home - it is frustrating. We get timely response from [name removed], but the repairs take time to be scheduled and repaired.

3.4
Verified Homeowner
Surprise, on Oct 01, 2023

So far, I have had some repairs done and several more scheduled for the end of the year. Customer service representatives are always helpful and respond in a timely manner.

4.0
Verified Homeowner
Surprise, on Sep 30, 2023

Warranty has been on top of things for the most part. I still have a cabinet door that needs replaced. They came and had the wrong door. We do have a list for end of the year things to be fixed. The white glove service installed what needed to be installed and said they DIDN'T know how to connect our Android phones to operate anything in the home. WE had to set the keypad on the door ourselves before we could use IT. Nothing is set to work with our phones. My daughter did manage to get her iPhone paired with the lights and door.

3.5
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Surprise, on Mar 30, 2025

I think the only good experience was with [name removed] the salesperson. I didn't like that you left damaged items in my home - didn't fix when brought to your attention. I don't like the customer service provided by the construction team and most members of your customer service team to include the manager. I didn't like being lied to and told I was wrong. My year end inspection was just done. I have 14 or 15 (i lose count) bulges in the frame that are beyond the tolerance set by the ROC. I have six or seven walls that aren't at a 90 degree angle. I don't understand how you don't care enough to build things right the first time. Now the headache I have to go through to get these fixed. Plus the other 50 plus things on the report. And mind you, they didn't list out every nail pop, not 90 degree angle and bulge on the report. They were just marked in my house. Plus all of the areas that have "alligator paint" you might as well just repaint the whole house. This was not my expectation of a builder. Nor this builder when I was told you had the best electric, plumbers, framers . . . in the industry at my subdivision. If these are the best, I feel sorry for everyone else in the Valley. Let's not discuss the cabinets I have been waiting a year on to get fixed. I don't understand how any of this is acceptable to you! I expected a house that was turn key. As I have said before, this is my fourth new build and the most disappointing as far as structure and customer service.

1.2
Verified Homeowner
Surprise, on Mar 02, 2025

It took a little longer to build, then I was expecting, but it was worth the wait, because it is well built !!

4.9
Verified Homeowner
Surprise, on Feb 28, 2025

NEVER HAD ANYBODY FOLLOW UP OR COME DO OUR 1 YEAR WARRANTY. REACHED OUT MULTIPLE TIMES WITH NO REAPONSE BACK VIA EMAIL AND PHONE CALLS. HOA IS A DISGRACE BEING CHARGED FOR NEIGHBORS CRAP IN OUR YARD ALL WHILE THE CONSTRUCTION CREWS AND WIND BLOWS TRASH IN PEOPLES YARD AND BEING CHRGED FOR IT?! NO COMMUNITY POOL WHEN EVERYONE IN THE COMMUNITY HAS BEEN EXPRESSING WE WANT A POOL?! NO SPEED BUMPS AND PEOPLE SPEEDING THROUGH NEARLY HITTING OUR CHILDREN AND PETS! WISH WE NEVER BOUGHT HERE.

0.6
Verified Homeowner
Surprise, on Sep 09, 2024

What truly stands out, is the exceptional service provided by the warranty representative. They have been incredibly responsive and attentive to my needs. Any questions I had were addressed promptly, and any concerns were handled with professionalism and care. It’s reassuring to know that I have such a dedicated team behind me, ready to assist with any issues that may arise. Overall, my experience with [name removed] has been nothing short of fantastic. I highly recommend them to anyone looking to build a new home. Their commitment to customer satisfaction and quality craftsmanship is truly commendable. Thank you, [name removed], for making my dream home a reality!

5.0
Verified Homeowner
Surprise, on Jul 30, 2024

The people

4.4
Verified Homeowner
Surprise, on Jan 07, 2024

We like that [name removed] gave us a good deal and good interest rate on our home. Any problems we have had are taken seriously and are being fixed in a timely manner.

4.1
Verified Homeowner