Homebuilder Ratings & Reviews

New Home Co.

Houston

7 Homeowner Reviews
Sep 2024 - Dec 2024

New Home Co.

Overall Satisfaction

4.5
Customers' overall satisfaction
4.4
Customers' willingness to refer our communities to their friends and family

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Builder Profile

New Home Co. logo

We are New Home Co. We believe a home isn’t new because of when it is built, but how it is built. A home is only as new as the ideas and innovations that live there. We are passionate about delivering on the promise of new with every home we design and build.

 

Our new homes artfully blend timeless style and innovative design. A modern way of life with more connectivity and sustainability for smarter and healthier ways to live. Inspired design and choice help to personalize each home with curated design packages that offer a flexible range of styles and costs. Our award-winning sales team is here to help every step of the way with more transparency and trust.

 

We have a new home for everyone, at every stage of life, from suburban communities to urban villages and residences. Every new home is a new beginning for all of us to start the next chapter in our lives. Every new home is a new opportunity to make progress on what it means to be new. We take pride in helping our homebuyers and our industry move forward.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less

Most Recent 20 Comments From Houston
Purchase Experience Testimonials from Real Homebuyers

Humble, TX, on Oct 27, 2024

I like the quality of work And I didn’t like the communication way of the sales representative.

4.2
Verified Homeowner
Cypress, TX, on Oct 14, 2024

This is our 2nd time building and we were aware of the step by step process. The overall experience was phenomenal! The agent ([name removed] as the time) was the reason why we chose to build with Hamilton [name removed] Homes (now New [name removed] Co.) - our other option was with Pulte Homes In Katy, TX. [name removed] was very passionate about the product and guided us through everything. She would send us weekly updates via email on what will happen next and also included pictures (plus videos). It gave me confidence in the build process as we did not have to drive by the construction site every so often. If there was a mistake, we would inform [name removed] and the construction manager, [name removed] who will quickly resolve the issue right way. As for [name removed], he is the best construction manager, we've ever had. Very straight forward and picked up (or reply) back to all of my phone calls/texts without any hesitation. He went above and beyond on what we would expected from a builder/manager. Very knowledgeable and took care of all of our concerns before and after the purchase. [name removed] always checked in with us and asked "how we're doing and if we needed anything". Hands down - Best team ever! With [name removed] (New [name removed] C.) being we new builder, we were very skeptical - just like any new brand or product that is introduced to the market. We told ourselves that this will be our forever home and wanted to ensure that we made the right decision. As for the bad part - We like to do a lot of research, especially, when making a huge purchase (like a house). -The company website lacks a few things compared to other brands ([name removed] [name removed], [name removed], Pulte, etc). It needs to be more interactive and user friendly. It seems like the inventory is not always up to date. The website would lag and not load up the correct information. - Asking for prices for upgrades (or structures) was not transparent as we wanted. The cost of certain things was not upfront, as they needed to be requested from management or from the design center (Wisenbaker). This was a bit frustrating and it would take days to get an answer for. Especially, when we were trying to make a quick decision on total cost. - Lastly, the incentives. With this purchase price, we were expecting more assistance ($$$ credits) toward the home. In comparison to the other builder (that we had in mind - Pulte Homes), they offered us a large amount in where we would of been more satisfied. Again, you have a great salesperson like [name removed], who convinced us to build with New [name removed] Co. Overall, we believe we made the right choice in selecting New [name removed] co.

4.9
Verified Homeowner
Humble, TX, on Oct 14, 2024

The house is nice! I like to live inside the house, the backyard size is perfect for us small family!

5.0
Verified Homeowner
Cypress, TX, on Oct 09, 2024

Nothing to dislike, quality and finish was very good. [name removed] our builder manager was great answering all our questions. Thanks

5.0
Verified Homeowner
Katy, TX, on Oct 07, 2024

My experience was Great! [name removed] was awesome ! Since the very first day I walked in to the model home , he made me feel like family. He is very knowledgeable and experienced. Their preferred lender benchmark was Great as well ! Like I said , I had a smooth process and I’m very happy with my purchase. I will highly recommended New [name removed] Co , to everyone looking for a home . You will be Satisfied Trust me .

4.8
Verified Homeowner
Katy, TX, on Sep 25, 2024

[name removed] promised us that our child would attend Katy High School. This is our number one priority in looking for a new home. However, after move in, we found out our child/home is actually zoned to [name removed] High School. [name removed] HS is not listed on NewHomeCo website as an option. Now my child has been denied transfer to Katy High School and has no school transportation to Katy High School. [name removed] has not been helpful at all in assisting in this matter. An apology will not suffice and I plan to make the public aware of this false advertisement. I am exceptionally disappointed and angry about this situation and lack of accountability and solution of New [name removed] Co. It seems the commission and sale of a home is worth the cost to make this right and cancel this sale and sale the home to someone else who wants to be zoned to [name removed] HS. That’s what I ultimately would like to see happen, just reimburse our money. Is this possible?

1.7
Verified Homeowner
Katy, TX, on Sep 19, 2024

excellent

5.0
Verified Homeowner