Homebuilder Ratings & Reviews

The New Home Company

Southern California

690 Homeowner Reviews
Nov 2019 - May 2021

Overall Satisfaction

4.8
Customers' overall satisfaction
4.8
Customers' willingness to refer our communities to their friends and family

Southern California Communities Map

 

Builder Profile

BUILD A BETTER LIFE While wood and steel make for strong homes, the best homes are the ones built with heart. We recognize that our homes are a reflection of ourselves, and of our experiences and the people we have loved.

This is our legacy.

Our homes are an expression of the knowledge we have about how people want to live. For us they are individual works of art for the world to see and enjoy.

We hold ourselves to a higher standard. We demand more from ourselves. We care about how the home looks, feels and lives and why a particular piece of land was chosen. We care about the relationships with our craftsmen, our lenders, our neighbors. And we expect from them what we expect from ourselves – a belief that this process is as much about building a better life as it is about building a better home.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.

Most Recent 20 Comments From Southern California
Purchase Experience Testimonials from Real Homebuyers

Rancho Cucamonga, CA, on May 08, 2021

As a first time home buyer, I truly appreciated the patience everyone had with me and the time spent with me during every stage of the process to make sure I had a thorough understanding of the home buying process and ended up in a home that I would truly enjoy.

5.0
Verified Homeowner
Rancho Cucamonga, CA, on Apr 28, 2021

Was all organized, informed and seamless

5.0
Verified Homeowner
Rancho Cucamonga, CA, on Apr 28, 2021

I like everything from the beginning phase of my purchase and move in and loving everything until today. Everyone was so helpful including [name removed] at the ofc, [name removed] from customer support and [name removed] contruction manager. [name removed] experience was a breeze and the house and community is really great.

5.0
Verified Homeowner
Rancho Mission Viejo, CA, on Apr 28, 2021

The entire process was amazing, from the sales team, design, and [name removed] has gone above and beyond to address any questions for us after we moved in.

5.0
Verified Homeowner
Corona, CA, on Apr 22, 2021

Overall an easy and seemless experience. Every step of the process had people who were helpful.

5.0
Verified Homeowner
Corona, CA, on Apr 22, 2021

[name removed], [name removed], [name removed] (design) and [name removed] (customer service) were all so responsive and helpful during this process. They answered all my questions and made this first purchase seamless.

5.0
Verified Homeowner
Corona, CA, on Apr 22, 2021

Liked the updates from sales teams. [name removed] zoom call with new neighbors was great as well. Enjoyed availability to see the home and tour the progression.

4.9
Verified Homeowner
Brea, CA, on Apr 15, 2021

swift response to requests

4.4
Verified Homeowner
San Diego, CA, on Apr 07, 2021

Everything has been great. All of the employees are super helpful and we absolutely love our home.

5.0
Verified Homeowner
Rancho Mission Viejo, CA, on Mar 11, 2021

Dislike: Serious Lender issues Like: The process was seamless with the builder.

4.9
Verified Homeowner
Playa Vista, CA, on Mar 07, 2021

[name removed] and [name removed] have been wonderful.

5.0
Verified Homeowner
Rancho Mission Viejo, CA, on Mar 05, 2021

From the start of the home buying process [name removed] and [name removed] have been absolutely incredible! Even in the middle of the pandemic the customer service has been beyond exceptional. They have been accommodating, informative, supportive, caring, and an absolute delight to work with. Even after the close of our home they have continued to exceed our expectations. WE LOVE SUSAN & [name removed]! From a design process, we unfortunately didn’t have the best experience. Our designer was never prepared for meetings (couldn’t figure out how to work your TV or iPAD in any of our meetings and consistently brought in someone else’s home paperwork), was not responsive via email (required multiple follow ups), and was not familiar with the materials offered (told us one of the tiles was going to require a custom quote and I had to point out where on the excel file the tile was that we wanted). Overall there was just a huge difference between the sales and design experience. It felt like [name removed] and [name removed] went out of their way to make us feel important and spend as much time as needed to help answer all our questions, while our designer was constantly rushing us and made us feel that any questions we had was an inconvenience. To be fair, we never brought up our concerns to anyone at the [name removed] Home Company, as we were already told by her that the design team was overwhelmed and we didn’t want to risk missing any of the deadlines that were stressed to us. We would also like to give a shout out to [name removed] who has matched the level of exceptional service that we received from [name removed] and [name removed]. [name removed] is a rock star! Treating every question or request we have with a strong sense of urgency and really just goes above any beyond to help. His natural charisma makes you instantly feel like family (which we love!) Overall, [name removed], [name removed], and [name removed] have really made this experience incredible for us and would be the reason we would recommend the [name removed] Home Company to all of our friends, family, and anyone who is buying a new home!

4.4
Verified Homeowner
Corona, CA, on Mar 04, 2021

We would’ve liked a few more options, as far as color schemes, and I would’ve liked it if what you see in the model is what you get in the home.

4.8
Verified Homeowner
Corona, CA, on Mar 04, 2021

Every aspect of purchasing this home was GREAT. From the very first day with [name removed] and CeCe, the walkthrough with jimmy to today with the gentleman who is working on site construction (I cant remember his name). every time i see him he makes sure i am well taken care of and everything is good. GREAT customer services

5.0
Verified Homeowner
Rancho Mission Viejo, CA, on Mar 03, 2021

[name removed] best part of our home buying experience was working with [name removed] and [name removed]. From the time we met them, they went above and beyond to make sure it was a smooth transaction. If it wasnt for them, this would've been an even more stressful process. [name removed] was also a pleasure to work with. I'm sure he is constantly getting repair requests but he is always calm and professional and makes sure it's done right. My only major negative was the attention to detail when we moved into the home. My wife and I walked through with [name removed] and there were a lot of minor repairs and fixes needed to be done. A lot of areas looked rushed.

4.8
Verified Homeowner
Rancho Mission Viejo, CA, on Feb 26, 2021

[name removed] and [name removed] made our purchase experience easy, fun, and exciting!!

5.0
Verified Homeowner
Orange, CA, on Feb 06, 2021

Everything from the contract to the move-in was great and we liked it.

4.9
Verified Homeowner
Corona, CA, on Feb 04, 2021

[name removed] entire process was very good. I did not have any problems. [name removed] staff was great in walking me through everything.

5.0
Verified Homeowner
Rancho Cucamonga, CA, on Feb 04, 2021

[Translated from VI] All the staff from the seller to the home forwarder are very nice and very friendly. I'm very satisfied

5.0
Verified Homeowner
Corona, CA, on Feb 04, 2021

All levels of staff that I encountered were exceptionally courteous, helpful, open, patient and very accommodating. At every stage of the process, the welcoming, accommodating, and genuinely collaborative nature of everyone I encountered helped me confidently navigate through one of the most challenging life changes I've ever had to go through thus far. Special callouts to [name removed], CeCe, [name removed], [name removed] and [name removed] for accommodating all mine and my wife's questions and concerns. They all showed high levels of professionalism and generous cooperation. Thank you

5.0
Verified Homeowner