Homebuilder Ratings & Reviews

The New Home Company

Southern California

550 Homeowner Reviews
Nov 2020 - May 2022

Builder Profile

All of us are looking to build a better life. A life filled with everything and everyone that matters most. And a place to call home that brings it all together in the best possible ways. We understand how important your home is to you. It means a lot to us too. Our homes are an expression of the knowledge we have about how people want to live. For us they are individual works of art for the world to see and enjoy.

This is our legacy.

We hold ourselves to a higher standard. We demand more from ourselves. Our recognition as the nation’s most awarded builder for customer satisfaction matters deeply to us. We care about our home buyers experience, how their home looks, feels and lives. Why a particular piece of land was chosen. We care about the relationships with our craftsmen, our lenders, our neighbors. And we expect from them what we expect from ourselves – a belief that this process is as much about building a better life as it is about building a better home.

We’ve spent decades building homes and became a publicly traded company (NYSE: NWHM) to help fuel our growth while remaining committed to our roots. Homebuilding gives us a profound sense of fulfillment as we strive every day to provide better environments, contribute to better schools, support communities with a sense of social consciousness – all with a level of integrity, respect, and compassion for the world in which we live.

Each of us here at The New Home Company share in a strongly held belief that every new home is a new opportunity to build something better.

A better experience. A better home. A better life.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.

Most Recent 20 Comments From Southern California
Purchase Experience Testimonials from Real Homebuyers

Rancho Cucamonga, CA, on May 24, 2022

To begin I am a Lieutenant. with the Riverside Sheriff Department and have been in law enforcement for the past 24 years. Prior to that, I was in retail for 13 years and for the past 35 years I have been in the Army Reserves. In all three of my careers, I have had to perform some type of customer service. As a manager for Sears, it was to ensure the customer was always taken care. As a military officer, I have a duty to take care of my Soldiers and complete the mission. As a Lieutenant in the law enforcement, my job is to protect and serve the community I work in. I am very proud of taking care of people and I am even prouder when I feel I get the same treatment from others who take care of me and my family. What I enjoyed about the purchase experience (from contract through move-in) is how my fiancée, [name removed], and I have been treated especially since we are both Hispanics and have been treated poorly in the past by other companies. Since the very beginning, when my fiancée and I began I this endeavor in purchasing a home from NOVA we have felt extremely taken care of by the NOVA Family. Meeting [name removed] was like a Godsend. He was and till this day extremely helpful and polite. He made [name removed] and I both feel like we were his family and he wasn't going to let anything bad happen to us. No matter the time I called him he would answer the office lines in a polite and courtesy way. After hours, I would leave a message and earlier the next day he is calling me back. Any question or concern I had he would answer them. I needed measurements for the location of the refrigerator, [name removed] immediately got them for me. He is an extremely hard-working individual and knowledgeable about the community. When [name removed] and I dropped off the deposit check, [name removed] took a picture of [name removed] placing the sold label on the map. It was a small gesture but an exciting one for my fiancée, since this was her first purchase. We will always remember the selfless service [name removed] has given us throughout this process. Whenever [name removed] wasn't there, which was rare, [name removed] would help us. Again, another totally professional and polite human being. Thank you both for the awesome experience you have given [name removed] and I.

5.0
Verified Homeowner
Rancho Cucamonga, CA, on May 06, 2022

Everything was smooth and very easy.

4.9
Verified Homeowner
Irvine, CA, on Apr 29, 2022

Everyone from sales to after-sales service is very good, and the skills and levels are very high.

5.0
Verified Homeowner
Irvine, CA, on Apr 15, 2022

Every personnel I’ve had the pleasure of working with were exceptionally friendly and helpful. [name removed], [name removed], [name removed], [name removed], [name removed] have all made the experience more than welcoming and communication is effortless. However, there is a drastically noticeable decrease in the quality of finish done towards the end of the construction phase. I don’t know if it was rushed or the builder had to hire less experienced workers due to the labor shortage, but items that are finished within a few months of closing are really no where near the quality of what came before.

4.6
Verified Homeowner
Irvine, CA, on Apr 15, 2022

very like. the communication was clear, informative, and transparent

4.6
Verified Homeowner
Irvine, CA, on Feb 19, 2022

[Translated from ZH-S] After-sale service

5.0
Verified Homeowner
Rancho Cucamonga, CA, on Feb 08, 2022

Very professional and polite to my wife and I

4.9
Verified Homeowner
Irvine, CA, on Jan 24, 2022

knowledgeable, friendly and responsive staff

4.8
Verified Homeowner
Rancho Cucamonga, CA, on Jan 13, 2022

We dislike that it took forever for us to move-in from the day of our estimated date of move in.

3.2
Verified Homeowner
Ladera Ranch, CA, on Jan 13, 2022

From start to finish, TNHC made us feel like family and absolutely exceeded our expectations with communication, quality, and commitment. We love our beautiful new home and the friends we’ve made along the way. Would definitely purchase with TNHC again!

5.0
Verified Homeowner
Ladera Ranch, CA, on Jan 13, 2022

Liked the whole process

5.0
Verified Homeowner
Irvine, CA, on Jan 11, 2022

I have no complain The translation was smooth. They take care of everything.

5.0
Verified Homeowner
Rancho Cucamonga, CA, on Jan 05, 2022

[name removed] updates were delayed, I was unable to customize the home

4.5
Verified Homeowner
Rancho Cucamonga, CA, on Jan 03, 2022

Likes the regular updates from the sales department, timely closing as estimated. Some cabinets are not installed properly.

4.2
Verified Homeowner
Rancho Cucamonga, CA, on Jan 01, 2022

[name removed] staff is friendly and helpful. They kept me and my agent abreast of everything that was going on. I loved working with [name removed] at [name removed] [name removed]. [name removed] process of obtaining a home is extremely fair! I think [name removed] Home recognizes that not everyone can or is willing to pay way over the top and now that prices are somewhat normal, it was wise for [name removed] Home to stick with that plan (no lowered prices, etc). I am very appreciative of [name removed], [name removed], [name removed], and [name removed] for helping me through the process. [name removed] only downsides were that my hallway and floor were gouged when the fridge was installed, and the unit wasn't cleaned before I moved in. But that's ok; my painters fixed the gouge and I cleaned the floors:-) I'm very happy with my purchase and my neighbours are awesome, too!

4.9
Verified Homeowner
Rancho Cucamonga, CA, on Dec 24, 2021

Love every single experience

5.0
Verified Homeowner
Rancho Cucamonga, CA, on Dec 16, 2021

Everything was great, we love our home

5.0
Verified Homeowner
Rancho Cucamonga, CA, on Dec 15, 2021

[name removed] experience was fantastic. I had to do very little work, except provide the proper documentation which was clearly laid out. My only complaint is the paint splatter everywhere. Many of my socket plates and light switch plates have paint on it. I also spent a lot of time scraping paint from the floors.

4.9
Verified Homeowner
Rancho Cucamonga, CA, on Dec 07, 2021

Flawless transaction.

5.0
Verified Homeowner
Rancho Cucamonga, CA, on Dec 04, 2021

[name removed] entire experience was very pleasant. Everyone is extremely friendly and knowledgeable. Calls are promptly answered and to my satisfaction.

5.0
Verified Homeowner