Homebuilder Ratings & Reviews

The New Home Company

Southern California

421 Homeowner Reviews
May 2021 - Nov 2022

Builder Profile

All of us are looking to build a better life. A life filled with everything and everyone that matters most. And a place to call home that brings it all together in the best possible ways. We understand how important your home is to you. It means a lot to us too. Our homes are an expression of the knowledge we have about how people want to live. For us they are individual works of art for the world to see and enjoy.

This is our legacy.

We hold ourselves to a higher standard. We demand more from ourselves. Our recognition as the nation’s most awarded builder for customer satisfaction matters deeply to us. We care about our home buyers experience, how their home looks, feels and lives. Why a particular piece of land was chosen. We care about the relationships with our craftsmen, our lenders, our neighbors. And we expect from them what we expect from ourselves – a belief that this process is as much about building a better life as it is about building a better home.

We’ve spent decades building homes and became a publicly traded company (NYSE: NWHM) to help fuel our growth while remaining committed to our roots. Homebuilding gives us a profound sense of fulfillment as we strive every day to provide better environments, contribute to better schools, support communities with a sense of social consciousness – all with a level of integrity, respect, and compassion for the world in which we live.

Each of us here at The New Home Company share in a strongly held belief that every new home is a new opportunity to build something better.

A better experience. A better home. A better life.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.

Most Recent 20 Comments From Southern California
Purchase Experience Testimonials from Real Homebuyers

Ontario, CA, on Nov 18, 2022

minor repair

5.0
Verified Homeowner
Ontario, CA, on Nov 18, 2022

The purchase experience was good because of communication and the flexibility of online document sharing. I disliked that it came with a lot of pressure because of contract details and a high good faith deposit.

5.0
Verified Homeowner
Ontario, CA, on Nov 18, 2022

[name removed] staff & customer rep are very helpful

5.0
Verified Homeowner
Ontario, CA, on Nov 10, 2022

[name removed] team was easy to work with and made me feel relaxed during this stressful time. [name removed] from US [name removed] was always in good communication with me.

4.9
Verified Homeowner
Rancho Cucamonga, CA, on Nov 09, 2022

I appreciated the follow-up throughout the process as construction delays moved my closing date around a few times. Overall satisfied with the home, [name removed] has been super responsive in addressing the items that needed to be fixed.

4.7
Verified Homeowner
Rancho Cucamonga, CA, on Nov 09, 2022

There was an unexpected construction hold that created unexpected expenses during the wait.

5.0
Verified Homeowner
Rancho Cucamonga, CA, on Oct 19, 2022

i like the home lay out

4.4
Verified Homeowner
Rancho Cucamonga, CA, on Oct 08, 2022

[Translated from ZH-S] Professional level of sales

5.0
Verified Homeowner
Rancho Cucamonga, CA, on Sep 30, 2022

Everything was smooth. I am thoroughly pleased. After move-in I realized some things I didn't know before which made me extremely happen and was pleasantly surprised the things I learned post purchase!

5.0
Verified Homeowner
Rancho Cucamonga, CA, on Sep 29, 2022

Likes: the seller agents were very helpful and pretty responsive. Dislikes: model home was not ready for move in. the timer for the lights were left in, and the water for the washer and dryer were not turned on. carpet in master room is not fully tacked to floor in one corner.

4.5
Verified Homeowner
Irvine, CA, on Aug 31, 2022

Dislike: 1. 3 month delay finishing the house. 2. Seeing 10 mouse in home / garage in the first month after moving in, due to the hole on the wall. Like: 1. Attitude: [name removed], [name removed], etc. are very kind and helpful. Big plus. 2. Solution for delay: work with bank and provide me a free interest lock extension. 3. Design: work with designer [name removed], very good design process. 4. Quick repair. Overall I am satisfied.

4.6
Verified Homeowner
Irvine, CA, on Aug 20, 2022

There were several delays but I understand that was not in TNHC's control. Nobody told us we needed a receiver to get our SST speakers connected, so would have loved more info on that from either SST or TNHC. Otherwise, overall love the home, the team and all the hard work and effort that it took to move into our beautiful home.

4.3
Verified Homeowner
Ladera Ranch, CA, on Jul 29, 2022

Designer listened to me, made suggestions, and was even flexible in offering things that were not "available". What I did not like was that air filters were completely clogged / dirty and more final inspection could have been done for paint chips, etc.

4.8
Verified Homeowner
Ontario, CA, on Jul 08, 2022

The sales team was excellent.

5.0
Verified Homeowner
Irvine, CA, on Jun 20, 2022

Like: overall purchase experience with staff, communications, genuine help, detail oriented, loan process [name removed] so much: delays of close

4.5
Verified Homeowner
Rancho Cucamonga, CA, on May 28, 2022

It was a delight working with [name removed] throughout the home buying experience. She made herself available to me to answer any questions. [name removed] was great with the walk through experience.

4.8
Verified Homeowner
Ontario, CA, on May 27, 2022

Great communication from [name removed] and [name removed] throughout the entire process. They were caring and supportive of the learnings of a first time home buyer and ensured I felt comfortable and understanding of what it takes to buy a home.

4.9
Verified Homeowner
Ontario, CA, on May 27, 2022

My purchase experience with The New Home Company was superb! The entire team at NUVO [name removed] worked well together and provided excellent service!

5.0
Verified Homeowner
Ontario, CA, on May 25, 2022

Everything! Everybody was so helpful throughout the entire process — we love our new home!

5.0
Verified Homeowner
Rancho Cucamonga, CA, on May 24, 2022

To begin I am a Lieutenant. with the Riverside Sheriff Department and have been in law enforcement for the past 24 years. Prior to that, I was in retail for 13 years and for the past 35 years I have been in the Army Reserves. In all three of my careers, I have had to perform some type of customer service. As a manager for Sears, it was to ensure the customer was always taken care. As a military officer, I have a duty to take care of my Soldiers and complete the mission. As a Lieutenant in the law enforcement, my job is to protect and serve the community I work in. I am very proud of taking care of people and I am even prouder when I feel I get the same treatment from others who take care of me and my family. What I enjoyed about the purchase experience (from contract through move-in) is how my fiancée, [name removed], and I have been treated especially since we are both Hispanics and have been treated poorly in the past by other companies. Since the very beginning, when my fiancée and I began I this endeavor in purchasing a home from NOVA we have felt extremely taken care of by the NOVA Family. Meeting [name removed] was like a Godsend. He was and till this day extremely helpful and polite. He made [name removed] and I both feel like we were his family and he wasn't going to let anything bad happen to us. No matter the time I called him he would answer the office lines in a polite and courtesy way. After hours, I would leave a message and earlier the next day he is calling me back. Any question or concern I had he would answer them. I needed measurements for the location of the refrigerator, [name removed] immediately got them for me. He is an extremely hard-working individual and knowledgeable about the community. When [name removed] and I dropped off the deposit check, [name removed] took a picture of [name removed] placing the sold label on the map. It was a small gesture but an exciting one for my fiancée, since this was her first purchase. We will always remember the selfless service [name removed] has given us throughout this process. Whenever [name removed] wasn't there, which was rare, [name removed] would help us. Again, another totally professional and polite human being. Thank you both for the awesome experience you have given [name removed] and I.

5.0
Verified Homeowner