Top Homebuilder Ratings & Reviews

Minto Communities - USA

Isles Of Collier Preserve

270 Homeowner Reviews Completed Jul 2018 - Jan 20

Overall Satisfaction

4.6
Customers' overall satisfaction
4.6
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Overall Satisfaction

4.7

Purchase Experience

4.9

Home Personalization Experience

4.8

Lender Experience

4.4

Construction Experience

4.8

Customer Care Experience

4.9

Home Readiness

4.6

Installation & Workmanship

4.6

Community Profile

Our story begins in 1955 with a simple belief: that we could build better places to live, work and play, one home and one relationship at a time. Since then, The Minto Group has successfully built a fully-integrated real estate company that can meet the needs of any individual, family, investor or business. We’ve accomplished a lot over the years, and as we continue to celebrate new ventures, milestones, innovations and investments, we’re always looking ahead to what’s possible. Read on to learn more about our journey over the past 60+ years.

Driving Directions
Request More Info

MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Naples, on Jan 15, 2020

JC has been stellar in responsiveness.

5.0
Verified Homeowner
Naples, on Jan 02, 2020

Horrible Experience

1.7
Verified Homeowner
Naples, on Dec 22, 2019

Working with JC is great!

5.0
Verified Homeowner
Naples, on Dec 17, 2019

The home is comfortable and suits my needs

4.0
Verified Homeowner
Naples, on Dec 08, 2019

[name removed] would follow through with any concerns we may have had during construction. He would keep us updated with weekly photos when we weren't in town.

4.7
Verified Homeowner
Naples, on Dec 08, 2019

Calm, peaceful, well-manicured, gorgeous homes, excellent facilities

4.4
Verified Homeowner
Naples, on Dec 07, 2019

Outstanding people from sales, construction and master care! And quality built home.

4.8
Verified Homeowner
Naples, on Nov 19, 2019

Their follow up is very good....

4.8
Verified Homeowner
Naples, on Nov 11, 2019

I felt they were there for me when I needed them and they met there startup time for my new home.

4.0
Verified Homeowner
Naples, on Nov 01, 2019

Great quality, love the property.

4.9
Verified Homeowner
Naples, on Oct 29, 2019

[removed], thank you for a great job!

5.0
Verified Homeowner
Naples, on Oct 24, 2019

The entire staff at Mento were extremely professional and knowledgable. they all made the entire process so easy and without any anxious moments. In each case the personal relationships and consistent demonstration of total commitment to buyer satisfaction were exemplary. Their attention to detail resulted in a perfect home.

4.9
Verified Homeowner
Naples, on Oct 13, 2019

[removed] is responsive although at times slow. Overlook is a good addition. Landscaping through looks good. We like the kayaks and pickle ball courts. Neighborhoods look good. The sales process went well. [removed] is knowledgeable and easy to deal with. [removed] with your design center is also great. MintoMaster is not communicating with us, disregards our requests, and ignores our emails. Construction has required visits by several subcontracts to repair issues. We are also waiting for a response from [removed] and their HOA pertaining to exterior issues such as possible erosion problems.

3.0
Verified Homeowner
Naples, on Oct 01, 2019

QUICK TO RESPONSE TO A PROBLEM, MANY GREAT AMENITIES, PEOPLE FRIENDLY

5.0
Verified Homeowner
Naples, on Sep 27, 2019

quality materials

3.8
Verified Homeowner
Naples, on Aug 25, 2019

[removed] and [removed] at Mastercare have been doing a very good job.

4.5
Verified Homeowner
Naples, on Aug 17, 2019

High quality and complete build process.

4.8
Verified Homeowner
Naples, on Aug 05, 2019

The very "personal" experience. Everyone, especially JC, [removed], [removed], etc. are great to deal with. I can't tell you how many times JC has gone out of his way to help us, including one weekend when our garage door would not open.

4.9
Verified Homeowner
Naples, on Jul 07, 2019

They were extremely supportive and responsive after I moved in

5.0
Verified Homeowner
Naples, on Jun 14, 2019

Their commitment to their product and to their customers. Bottom line is they care.

4.8
Verified Homeowner
Naples, on Nov 20, 2017

Quality and style of the home

4.9
Verified Homeowner
Naples, on Nov 18, 2017

nice quality home

4.0
Verified Homeowner
Naples, on Oct 29, 2017

[removed] was like "[removed]-on-the-Spot" Its seems like he got a situation handled even before I finished asking? Extremely impressive! Add that into the triad of [removed] and [removed] working, as the dynamic Duo; Wow! [removed] would alert and get an outside source's attention and then [removed] would follow-up to make sure that ALL the minute details got handled. NASA could learn a lot from this kind of Minto Teamwork.

4.6
Verified Homeowner
Naples, on Oct 02, 2017

I felt taken care off from sales through design and building. We very much appreciated the timely weekly updates incl, pictures that gave us confidence about the progress even far away. Great job of the superintendent. Also great teamwork between sales, design and construction.

5.0
Verified Homeowner
Naples, on Sep 30, 2017

Very thorough process and communications. Met all deadlines. Construction quality. House survived Hurricane [removed]

4.9
Verified Homeowner
Naples, on Sep 02, 2017

[translated from FR] [removed]

4.8
Verified Homeowner
Naples, on Aug 28, 2017

We bought a spec home and the process from purchase with [removed] to the post closing with JR was stellar.

5.0
Verified Homeowner
Naples, on Aug 18, 2017

Good sales and support. The people working in community are helpful, responsive, and pleasant.

4.4
Verified Homeowner
Naples, on Jul 31, 2017

excellent communications and care by my superintendent [removed].

5.0
Verified Homeowner
Naples, on Jul 31, 2017

Looks fabulous

5.0
Verified Homeowner
Naples, on Jul 29, 2017

Because [removed] did such a great job of getting my house done so I could get my parents moved in

4.9
Verified Homeowner
Naples, on May 17, 2017

Quality

4.9
Verified Homeowner
Naples, on May 08, 2017

Weekly updates from our building superintendent [removed] and quick response to any queries by [removed] in the sales centre

4.9
Verified Homeowner
Naples, on Apr 30, 2017

[removed], [removed] and [removed] were great to work with

5.0
Verified Homeowner
Naples, on Apr 29, 2017

It's a beautiful place and well maintained

5.0
Verified Homeowner
Naples, on Apr 19, 2017

on time, on budget

4.7
Verified Homeowner
Naples, on Apr 02, 2017

Delivering the same quality and workmanship in our unit as displayed in the model.

5.0
Verified Homeowner
Naples, on Apr 02, 2017

He was always very accomadating to all reuests

4.7
Verified Homeowner
Naples, on Mar 24, 2017

[removed] was attentive, responsive, and pleasant to work with. He seemed to share in our excitement about our new home.

4.8
Verified Homeowner
Naples, on Mar 16, 2017

[translated from ST] [removed]

5.0
Verified Homeowner
Naples, on Jul 13, 2015

There has been a significant amount of turnover in the construction department as well as Master Care. Since closing I still have several issues open that have not been addressed. I would be more than happy to share my list with you or your designee. The sales group did an excellent job as well as the selection group. [removed] the construction foreman was excellent but he left in the middle of the construction. From then on addressing issues became a problem and as stated there are still several open items. [removed] from Master care seems to be the best one to deal with but she is probably overwhelmed because of the turnover. [removed] is the fourth person to deal with now. Looking at my year end list of open issues I guess I will know shortly just how responsive she will be to date she has been the best.

3.3
Verified Homeowner
Naples, on Jul 10, 2015

Satisfied with product

4.2
Verified Homeowner
Naples, on Jul 01, 2015

Extremely happy with the service provided by our builder. He went the extra step to keep us informed and help in ant way.

5.0
Verified Homeowner
Naples, on Jul 01, 2015

Problems getting things fixed

3.0
Verified Homeowner
Naples, on Jun 30, 2015

The quality of my home is substantially good now, but was not so at the time of delivery.

2.5
Verified Homeowner
Naples, on Jun 23, 2015

I think Minto is a great quality builder.

4.9
Verified Homeowner
Naples, on Jun 21, 2015

They honored every commitment and fixed all flaws in a timely manner with no argument.

5.0
Verified Homeowner
Naples, on Jun 12, 2015

We have been totally ignored regarding our dissatisfaction of our so us sound system

5.0
Verified Homeowner
Naples, on Jun 11, 2015

Some of the issues I had on previous home visits were not taken care of. Landscaping has been an ongoing problem as far as irrigation not working, bug problems not being addressed, grass being scalped when mowing and edging not being done every time.

4.4
Verified Homeowner
Naples, on May 27, 2015

Responds to questions and concerns in a timely manner.

4.2
Verified Homeowner
Naples, on May 13, 2015

Uable to get landscaping issues settled between Minto and contractors.

4.2
Verified Homeowner
Naples, on May 06, 2015

The builder is very hard to work with when there are problems.

2.0
Verified Homeowner
Naples, on May 06, 2015

Very good construction and attention to detail.

4.6
Verified Homeowner
Naples, on May 01, 2015

The run around we get when we need something fixed especially the landscaping. We were made verbal promises that seem to be meaningless.

1.4
Verified Homeowner
Naples, on Apr 25, 2015

Takes too long and takes to much XXXXX ing to get warranty items repaired or replaced. Example is the Sliding glass doors - been waiting for months and now I have metal on metal - so the track now needs replaced. 3 months to replace a faucet.

3.2
Verified Homeowner
Naples, on Apr 25, 2015

I feel I received top notch quality construction and a good value.

4.4
Verified Homeowner
Naples, on Mar 26, 2015

Had many painting issues that Minto never resolved. Never had a final clean or window clean as yet. Closed on 9/25.

1.2
Verified Homeowner
Naples, on Mar 18, 2015

Need more gutters and sound insulation on inner walls

4.0
Verified Homeowner
Naples, on Feb 12, 2015

The sales process was great including the selections. The builder wound up with loosing the superintendent on the job and he was replaced. The second one seemed good except there were many excuses as to why the closing punch list wasn't completed. This punch list still isn't completed!

1.7
Verified Homeowner
Naples, on Jan 08, 2015

the interior paint. I understand why you use flat paint (touch ups don't show) but the paint marks so easily

4.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Naples, on Nov 20, 2017

Quality and style of the home

4.9
Verified Homeowner
Naples, on Nov 18, 2017

nice quality home

4.0
Verified Homeowner
Naples, on Oct 29, 2017

[removed] was like "[removed]-on-the-Spot" Its seems like he got a situation handled even before I finished asking? Extremely impressive! Add that into the triad of [removed] and [removed] working, as the dynamic Duo; Wow! [removed] would alert and get an outside source's attention and then [removed] would follow-up to make sure that ALL the minute details got handled. NASA could learn a lot from this kind of Minto Teamwork.

4.6
Verified Homeowner
Naples, on Oct 02, 2017

I felt taken care off from sales through design and building. We very much appreciated the timely weekly updates incl, pictures that gave us confidence about the progress even far away. Great job of the superintendent. Also great teamwork between sales, design and construction.

5.0
Verified Homeowner
Naples, on Sep 30, 2017

Very thorough process and communications. Met all deadlines. Construction quality. House survived Hurricane [removed]

4.9
Verified Homeowner
Naples, on Sep 02, 2017

[translated from FR] [removed]

4.8
Verified Homeowner
Naples, on Aug 28, 2017

We bought a spec home and the process from purchase with [removed] to the post closing with JR was stellar.

5.0
Verified Homeowner
Naples, on Aug 18, 2017

Good sales and support. The people working in community are helpful, responsive, and pleasant.

4.4
Verified Homeowner
Naples, on Jul 31, 2017

excellent communications and care by my superintendent [removed].

5.0
Verified Homeowner
Naples, on Jul 31, 2017

Looks fabulous

5.0
Verified Homeowner
Naples, on Jul 29, 2017

Because [removed] did such a great job of getting my house done so I could get my parents moved in

4.9
Verified Homeowner
Naples, on May 17, 2017

Quality

4.9
Verified Homeowner
Naples, on May 08, 2017

Weekly updates from our building superintendent [removed] and quick response to any queries by [removed] in the sales centre

4.9
Verified Homeowner
Naples, on Apr 30, 2017

[removed], [removed] and [removed] were great to work with

5.0
Verified Homeowner
Naples, on Apr 29, 2017

It's a beautiful place and well maintained

5.0
Verified Homeowner
Naples, on Apr 19, 2017

on time, on budget

4.7
Verified Homeowner
Naples, on Apr 02, 2017

Delivering the same quality and workmanship in our unit as displayed in the model.

5.0
Verified Homeowner
Naples, on Apr 02, 2017

He was always very accomadating to all reuests

4.7
Verified Homeowner
Naples, on Mar 24, 2017

[removed] was attentive, responsive, and pleasant to work with. He seemed to share in our excitement about our new home.

4.8
Verified Homeowner
Naples, on Mar 16, 2017

[translated from ST] [removed]

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Naples, on Jan 02, 2020

Horrible Experience

1.7
Verified Homeowner
Naples, on Dec 22, 2019

Working with JC is great!

5.0
Verified Homeowner
Naples, on Jul 10, 2015

Satisfied with product

4.2
Verified Homeowner
Naples, on Jul 01, 2015

Extremely happy with the service provided by our builder. He went the extra step to keep us informed and help in ant way.

5.0
Verified Homeowner
Naples, on Jul 01, 2015

Problems getting things fixed

3.0
Verified Homeowner
Naples, on Jun 30, 2015

The quality of my home is substantially good now, but was not so at the time of delivery.

2.5
Verified Homeowner
Naples, on Jun 23, 2015

I think Minto is a great quality builder.

4.9
Verified Homeowner
Naples, on Jun 21, 2015

They honored every commitment and fixed all flaws in a timely manner with no argument.

5.0
Verified Homeowner
Naples, on Jun 12, 2015

We have been totally ignored regarding our dissatisfaction of our so us sound system

5.0
Verified Homeowner
Naples, on May 27, 2015

Responds to questions and concerns in a timely manner.

4.2
Verified Homeowner
Naples, on May 13, 2015

Uable to get landscaping issues settled between Minto and contractors.

4.2
Verified Homeowner
Naples, on May 06, 2015

The builder is very hard to work with when there are problems.

2.0
Verified Homeowner
Naples, on May 06, 2015

Very good construction and attention to detail.

4.6
Verified Homeowner
Naples, on May 01, 2015

The run around we get when we need something fixed especially the landscaping. We were made verbal promises that seem to be meaningless.

1.4
Verified Homeowner
Naples, on Apr 25, 2015

Takes too long and takes to much XXXXX ing to get warranty items repaired or replaced. Example is the Sliding glass doors - been waiting for months and now I have metal on metal - so the track now needs replaced. 3 months to replace a faucet.

3.2
Verified Homeowner
Naples, on Apr 25, 2015

I feel I received top notch quality construction and a good value.

4.4
Verified Homeowner
Naples, on Mar 26, 2015

Had many painting issues that Minto never resolved. Never had a final clean or window clean as yet. Closed on 9/25.

1.2
Verified Homeowner
Naples, on Mar 18, 2015

Need more gutters and sound insulation on inner walls

4.0
Verified Homeowner
Naples, on Feb 12, 2015

The sales process was great including the selections. The builder wound up with loosing the superintendent on the job and he was replaced. The second one seemed good except there were many excuses as to why the closing punch list wasn't completed. This punch list still isn't completed!

1.7
Verified Homeowner
Naples, on Jan 08, 2015

the interior paint. I understand why you use flat paint (touch ups don't show) but the paint marks so easily

4.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Naples, on Jan 15, 2020

JC has been stellar in responsiveness.

5.0
Verified Homeowner
Naples, on Dec 17, 2019

The home is comfortable and suits my needs

4.0
Verified Homeowner
Naples, on Dec 08, 2019

[name removed] would follow through with any concerns we may have had during construction. He would keep us updated with weekly photos when we weren't in town.

4.7
Verified Homeowner
Naples, on Dec 08, 2019

Calm, peaceful, well-manicured, gorgeous homes, excellent facilities

4.4
Verified Homeowner
Naples, on Dec 07, 2019

Outstanding people from sales, construction and master care! And quality built home.

4.8
Verified Homeowner
Naples, on Nov 19, 2019

Their follow up is very good....

4.8
Verified Homeowner
Naples, on Nov 11, 2019

I felt they were there for me when I needed them and they met there startup time for my new home.

4.0
Verified Homeowner
Naples, on Nov 01, 2019

Great quality, love the property.

4.9
Verified Homeowner
Naples, on Oct 29, 2019

[removed], thank you for a great job!

5.0
Verified Homeowner
Naples, on Oct 24, 2019

The entire staff at Mento were extremely professional and knowledgable. they all made the entire process so easy and without any anxious moments. In each case the personal relationships and consistent demonstration of total commitment to buyer satisfaction were exemplary. Their attention to detail resulted in a perfect home.

4.9
Verified Homeowner
Naples, on Oct 13, 2019

[removed] is responsive although at times slow. Overlook is a good addition. Landscaping through looks good. We like the kayaks and pickle ball courts. Neighborhoods look good. The sales process went well. [removed] is knowledgeable and easy to deal with. [removed] with your design center is also great. MintoMaster is not communicating with us, disregards our requests, and ignores our emails. Construction has required visits by several subcontracts to repair issues. We are also waiting for a response from [removed] and their HOA pertaining to exterior issues such as possible erosion problems.

3.0
Verified Homeowner
Naples, on Oct 01, 2019

QUICK TO RESPONSE TO A PROBLEM, MANY GREAT AMENITIES, PEOPLE FRIENDLY

5.0
Verified Homeowner
Naples, on Sep 27, 2019

quality materials

3.8
Verified Homeowner
Naples, on Aug 25, 2019

[removed] and [removed] at Mastercare have been doing a very good job.

4.5
Verified Homeowner
Naples, on Aug 17, 2019

High quality and complete build process.

4.8
Verified Homeowner
Naples, on Aug 05, 2019

The very "personal" experience. Everyone, especially JC, [removed], [removed], etc. are great to deal with. I can't tell you how many times JC has gone out of his way to help us, including one weekend when our garage door would not open.

4.9
Verified Homeowner
Naples, on Jul 07, 2019

They were extremely supportive and responsive after I moved in

5.0
Verified Homeowner
Naples, on Jun 14, 2019

Their commitment to their product and to their customers. Bottom line is they care.

4.8
Verified Homeowner
Naples, on Jul 13, 2015

There has been a significant amount of turnover in the construction department as well as Master Care. Since closing I still have several issues open that have not been addressed. I would be more than happy to share my list with you or your designee. The sales group did an excellent job as well as the selection group. [removed] the construction foreman was excellent but he left in the middle of the construction. From then on addressing issues became a problem and as stated there are still several open items. [removed] from Master care seems to be the best one to deal with but she is probably overwhelmed because of the turnover. [removed] is the fourth person to deal with now. Looking at my year end list of open issues I guess I will know shortly just how responsive she will be to date she has been the best.

3.3
Verified Homeowner
Naples, on Jun 11, 2015

Some of the issues I had on previous home visits were not taken care of. Landscaping has been an ongoing problem as far as irrigation not working, bug problems not being addressed, grass being scalped when mowing and edging not being done every time.

4.4
Verified Homeowner