Top Homebuilder Ratings & Reviews

Minto Communities - USA

Isles Of Collier Preserve

354 Homeowner Reviews Completed Jan 2020 - Jul 2021

Overall Satisfaction

4.5
Customers' overall satisfaction
4.5
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.9

Home Personalization Experience

4.8

Lender Experience

4.5

Construction Experience

4.8

Customer Care Experience

4.9

Home Readiness

4.7

Installation & Workmanship

4.5

Community Profile

Minto Communities - USA logo
Our story begins in 1955 with a simple belief: that we could build better places to live, work and play, one home and one relationship at a time. Since then, The Minto Group has successfully built a fully-integrated real estate company that can meet the needs of any individual, family, investor or business. We’ve accomplished a lot over the years, and as we continue to celebrate new ventures, milestones, innovations and investments, we’re always looking ahead to what’s possible. Read on to learn more about our journey over the past 60+ years.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Naples, on Jul 22, 2021

Warranty response time is prompt.

4.9
Verified Homeowner
Naples, FL, on Jul 24, 2021

[name removed] rep [name removed] was very good. Our superintendent was [name removed] was excellent. Our plumbing was a disaster and toilets backed-up and flooded the bathrooms for the first 3 or 4 days in the house. The problem was a crushed pipe leading out to the sewer main. It was repaired and all is well.

4.8
Verified Homeowner
Naples, on Jul 28, 2021

Getting punch list items, even simple ones, taken care of was time consuming and frustrating. Actual construction quality is average.

3.3
Verified Homeowner
Naples, on Jul 15, 2021

Response and follow thru are very good from [name removed]. .

4.4
Verified Homeowner
Naples, FL, on Jul 16, 2021

It was a good experience.

4.9
Verified Homeowner
Naples, on Jul 24, 2021

We like just about everything. Professional sales and after sale staff. Clearly our community was very well thought out. It has the amenities that we use none of the ones that we don't. The quality of construction is excellent.

4.9
Verified Homeowner
Naples, on Jun 29, 2021

How responsive JC has been at resolving issues and his communication to us.

4.9
Verified Homeowner
Naples, FL, on Jul 12, 2021

The whole process was easy. The part i disliked was the final final work mainly painting/drywall and trim work is average to bad at best.

4.6
Verified Homeowner
Naples, on Jul 13, 2021

Overall my experience was good. The one and only complaint that I continue to have is with the service department.

3.7
Verified Homeowner
Naples, on Jun 22, 2021

[name removed] and her team at MasterCare are awesome. They are very responsive and take pride in their jobs and care about pleasing the customer while supporting [name removed] also in the process. They are very fair and responsible..

5.0
Verified Homeowner
Naples, FL, on Jul 04, 2021

1. Lack of supervision and thorough double-checking caused mistakes and delays. 2. Disliked the finished product, incorrectly installed roof flashing, improperly installed pocket doors, unmarked ethernet network cables and outlets, exterior paint finish lacking coverage, and numerous other items.

4.0
Verified Homeowner
Naples, on Jul 10, 2021

Overall, we had a very good experience with [name removed] ([name removed], [name removed] and [name removed]) regarding the planning, construction and follow-up with our house. We are very disappointed in the landscape plan that was installed. Many plantings (per Juniper) should not have been planted in the locations (i.e., a few trees/palms planted too close to the house/windows in the front porch area...flex room window and in key drop window. The trees are already touching the house siding, windows, roof...even after pruning). Plus there isn't any flowering/color plantings in the front.

4.6
Verified Homeowner
Naples, on Jun 17, 2021

Great. [name removed] was fabulous!

5.0
Verified Homeowner
Naples, FL, on Jun 23, 2021

Liked the contract experience. Liked the design center experience. Was disappointed that there was never a pool demonstration. Still don't know how to operate it.

4.5
Verified Homeowner
Naples, on Jul 01, 2021

We feel [name removed] constructs a quality home and generally follows through with fixing any flaws in the construrction process; there is a noticable delay in the a few areas in the Master Care program.

4.6
Verified Homeowner
Naples, on May 29, 2021

poor follow up response to items we found that needed repair or replacement.

2.0
Verified Homeowner
Naples, on Jun 14, 2021

[name removed] has been excellent to work with getting punch list items completed. She has excellent customer service.

4.8
Verified Homeowner
Naples, FL, on Jun 18, 2021

Workmanship should of been better

4.7
Verified Homeowner
Naples, on May 22, 2021

They follow through

5.0
Verified Homeowner
Naples, on May 27, 2021

There are two weak points in regard to the home construction. The grout between the floor tiles is horrible and the original inside and outside pain was poorly done.

4.1
Verified Homeowner
Naples, FL, on Jun 04, 2021

[name removed] was responsive and answered our questions along the way. We weren't local at the time of construction and [name removed] kept us in the loop.

4.9
Verified Homeowner
Naples, on May 15, 2021

Our experience has been terrible. We've seen our contact person only once! He promised that he would have everything on our list done by April 30, and he would be here that day to make sure everything was done. He was not, he will not answered our calls, etc. We fell abandoned! HELP!!

1.4
Verified Homeowner
Naples, on May 21, 2021

It’s been wonderful, the follow up team has done a fantastic job

4.9
Verified Homeowner
Naples, FL, on May 28, 2021

1. I had a home inspection prior to my close and those items still have not been completed. 2. I’ve been in the house 3 weeks and still haven’t signed off of the closing items from the super guy. 3. The day of my close the painted the garage floor which really inconvenienced me considering we had our moving truck come the next day. No one was able to step on the garage floor for days.

4.6
Verified Homeowner
Naples, on Apr 22, 2021

I am surprised that items like lighting (ceiling cans) have failed within 4 months of ownership on two different areas of the home. This causes me to wonder about the rest of the home’s wiring

4.6
Verified Homeowner
Naples, on May 20, 2021

The staff has been wonderful, patient and kind from purchase to almost 1 year since move-in.

4.8
Verified Homeowner
Naples, FL, on May 25, 2021

I was so impressed with our Super, [name removed]. He was truly a professional in every way and made the experience a pleasant one!

4.6
Verified Homeowner
Naples, on Apr 20, 2021

JC is outstanding! Sometimes the sub contractors are not so good - probably too jmuch work!

4.0
Verified Homeowner
Naples, FL, on May 15, 2021

We were kept updated regarding the progress of the build

5.0
Verified Homeowner
Naples, on May 19, 2021

Problems with installation and operation of kitchen appliances. Dishwasher still has drawers fall open when door is opened. Irritating.

4.1
Verified Homeowner
Naples, on Apr 02, 2021

Problems taken car of in a timely matter.

4.2
Verified Homeowner
Naples, FL, on May 01, 2021

Didn’t like that no change orders could occur before the ink was even dry. We liked the help in the design center. Our experience with [name removed] was very positive.

4.8
Verified Homeowner
Naples, on May 09, 2021

Turnaround time is very slow and the landscaping we’ve had big problems with

4.0
Verified Homeowner
Naples, on Mar 04, 2021

All went well, nice people who were helpful when I needed something.

4.5
Verified Homeowner
Naples, on Apr 30, 2021

Great planning and roll Out of the additional homes. Very satisfied with my 2nd home in ICP and have had several of my friends now living here after visiting me!!

4.6
Verified Homeowner
Naples, FL, on Apr 30, 2021

1. Access to facilities/amenities prior to closing. 2. Access to [name removed] Center on weekends. 3. Access to Model home throughout the build process. 4. Pleasant staff in [name removed] office.

4.9
Verified Homeowner
Naples, on Mar 03, 2021

The warranty service is a joke and nothing like what was committed prior to purchase. I have a list of over 30 outstanding items that I can't get fixed and [name removed], nor the contractors does anything to help. My issues aren't small... my fridge has never worked right, my Casita AC has never worked right, I paid for upgrades that were never installed and now can't be retro fit, my cabinets in my kitchen and laundry room and two different colors and every time the ppl come to fix it, they change out with the wrong color. The first master care person JC either didn't respond or out right lied to us about fixes to not have to do his job. [name removed] is responsive but things are still not correct. All of our people pass blame onto contractors, COVID or others instead of actually helping and moving things along. And.... yet I see more and more homes going up even though you can't support the customers that have already bought. I was also pretty upset to hear a contractor inform me that minto tells them to prioritize new homes in process opposed to customers that have already closed. I have passed all of this info onto my realtor who is now not bringing people to this community.

0.5
Verified Homeowner
Naples, FL, on Apr 27, 2021

I had a great experience. Our contact, [name removed] was awesome. He kept us updated throughout the entire process. The quality of the home is second to none. I love it!

5.0
Verified Homeowner
Naples, on Apr 30, 2021

The quality for the price was very fair. Follow up after build was outstanding!!

4.9
Verified Homeowner
Naples, on Feb 28, 2021

Getting people here to fix issues takes way to long. Our Mastercare contact [name removed] has been non responsive and a waste of time to try to communicate with. [name removed] has been great and try’s to get things done but is very busy.

2.8
Verified Homeowner
Naples, on Mar 31, 2021

[name removed] kept me informed throughout the build process and delivered as promised. Any I consistencies or issues were fixed without fuss.

4.6
Verified Homeowner
Naples, FL, on Apr 09, 2021

LIKES: Delivery was on time and very close to expectations from the initial contract. Communication with [name removed] during construction was very good (probably would only ask for a little more pictures since we were not in town during any construction is all). But every time we asked, [name removed] or [name removed] were always more than willing to get us some pictures. DISLIKES: A little dis-appointed in the electrical outlets. I think modern homes always have rectangular outlets ( ours looks like the outlets from the 1960's) and I'll be swapping those out. Disappointed in the pool process. As a first time pool owner, we took delivery with out any ideas on the pools and wasn't really sure what [name removed]'s commitment was on servicing. We scheduled a different company because we didn't know AND we didn't receive a call back from Aragon on servicing. Ended up having duplicate service this first month of ownership. Maybe our fault for not double checking with [name removed] on this....but I think [name removed] needed to be a little more "involved".

5.0
Verified Homeowner
Naples, on Feb 15, 2021

So far there have only been a few minor issues. Our representative addressed them the same day. The major problem has been getting contractors to follow up. A note to our [name removed] rep, and the contractors responded quickly. As far as [name removed] is concerned-very happy.

4.6
Verified Homeowner
Naples, on Mar 29, 2021

The purchasing process was torture for us. The Minto [name removed] Office refused to honor the clause in the purchase agreement which stated that the agent who made the sale, gets the commission. It was an extremely stressful experience.

4.2
Verified Homeowner
Naples, FL, on Apr 08, 2021

Everything was perfect

5.0
Verified Homeowner
Naples, on Feb 12, 2021

[name removed] was very nice and helpful

5.0
Verified Homeowner
Naples, on Mar 26, 2021

Still waiting to get some of the items identified on my one month list taken care of. Unhappy that the grout joint between the bathtub and the tile is too wide and inconsistent around the bathtub. The smart box door does not fit right, and the list goes on and on, hopefully these items will be taken care of before the warranty expires. In general, sometimes when a vendor comes, they are very nice. But I wish [name removed] would pay me for the hours I have spent waiting on vendors to come and fix things, that should have been fixed before the closing. My list was extensive and continues to grow. The latest is the dishwasher has no power. I have been told people from "up north" expect too much as far as quality is concerned.

3.9
Verified Homeowner
Naples, FL, on Mar 27, 2021

I did not like the mortgage experience with [name removed]

4.3
Verified Homeowner
Naples, on Feb 12, 2021

We liked that you’ve been responsive

4.8
Verified Homeowner
Naples, on Mar 18, 2021

From the initial sales experiece with [name removed], to the excellent quality of each step in the building process under JR's supervision and finally, to the excellent post inspection process by [name removed], we are very pleased. In particular, [name removed]'s prompt action, follow through and follow up to each of our inspection concerns has been excellent! [name removed] is a class operation from start to happily ever after!

4.8
Verified Homeowner
Naples, FL, on Mar 26, 2021

Nothing to dislike - sales and construction kept us updated on construction, answered questions and returned calls promptly

4.9
Verified Homeowner
Naples, on Feb 02, 2021

Overall, most of the warranty service/customer care has been timely and repairs are fixed the first time; one exception is for kitchen cabinet repairs; the wrong pantry door has been incorrectly ordered 3 times; I am finding this a bit frustrating.

4.7
Verified Homeowner
Naples, on Mar 03, 2021

Dealing with [name removed]. A dishonest man who only cared about his survey. Fortunately, [name removed] took over and fixed all the needed repairs.

4.7
Verified Homeowner
Naples, FL, on Mar 23, 2021

Everything proceeded as expected. Very good communication thoughout

5.0
Verified Homeowner
Naples, on Feb 01, 2021

Awesome

5.0
Verified Homeowner
Naples, on Mar 02, 2021

The water heater and pump for the water heater are too small for the square footage of the house. [name removed] went cheap on this and should install a larger tank and pump for the larger houses. No insulation in interior walls, you can hear every pindrop between bedrooms and bathrooms. Again, [name removed] took a cheap path here. For the amount of money spent on these homes, these things should be automatic.

4.5
Verified Homeowner
Naples, FL, on Mar 20, 2021

We appreciated that everything was in order when we went to closing.

5.0
Verified Homeowner
Naples, on Jan 24, 2021

All good

5.0
Verified Homeowner
Naples, on Feb 28, 2021

Quality of construction and quick response to Issues.

4.6
Verified Homeowner
Naples, FL, on Mar 08, 2021

Both sales person [name removed], and supervisor [name removed], were great to deal with from contract to finish. [name removed] basically handed me off to [name removed] once construction started and he could not have been more accommodating or professional. I felt fortunate to have his as my supervisor.

4.4
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Naples, FL, on Jul 24, 2021

[name removed] rep [name removed] was very good. Our superintendent was [name removed] was excellent. Our plumbing was a disaster and toilets backed-up and flooded the bathrooms for the first 3 or 4 days in the house. The problem was a crushed pipe leading out to the sewer main. It was repaired and all is well.

4.8
Verified Homeowner
Naples, FL, on Jul 16, 2021

It was a good experience.

4.9
Verified Homeowner
Naples, FL, on Jul 12, 2021

The whole process was easy. The part i disliked was the final final work mainly painting/drywall and trim work is average to bad at best.

4.6
Verified Homeowner
Naples, FL, on Jul 04, 2021

1. Lack of supervision and thorough double-checking caused mistakes and delays. 2. Disliked the finished product, incorrectly installed roof flashing, improperly installed pocket doors, unmarked ethernet network cables and outlets, exterior paint finish lacking coverage, and numerous other items.

4.0
Verified Homeowner
Naples, FL, on Jun 23, 2021

Liked the contract experience. Liked the design center experience. Was disappointed that there was never a pool demonstration. Still don't know how to operate it.

4.5
Verified Homeowner
Naples, FL, on Jun 18, 2021

Workmanship should of been better

4.7
Verified Homeowner
Naples, FL, on Jun 04, 2021

[name removed] was responsive and answered our questions along the way. We weren't local at the time of construction and [name removed] kept us in the loop.

4.9
Verified Homeowner
Naples, FL, on May 28, 2021

1. I had a home inspection prior to my close and those items still have not been completed. 2. I’ve been in the house 3 weeks and still haven’t signed off of the closing items from the super guy. 3. The day of my close the painted the garage floor which really inconvenienced me considering we had our moving truck come the next day. No one was able to step on the garage floor for days.

4.6
Verified Homeowner
Naples, FL, on May 25, 2021

I was so impressed with our Super, [name removed]. He was truly a professional in every way and made the experience a pleasant one!

4.6
Verified Homeowner
Naples, FL, on May 15, 2021

We were kept updated regarding the progress of the build

5.0
Verified Homeowner
Naples, FL, on May 01, 2021

Didn’t like that no change orders could occur before the ink was even dry. We liked the help in the design center. Our experience with [name removed] was very positive.

4.8
Verified Homeowner
Naples, FL, on Apr 30, 2021

1. Access to facilities/amenities prior to closing. 2. Access to [name removed] Center on weekends. 3. Access to Model home throughout the build process. 4. Pleasant staff in [name removed] office.

4.9
Verified Homeowner
Naples, FL, on Apr 27, 2021

I had a great experience. Our contact, [name removed] was awesome. He kept us updated throughout the entire process. The quality of the home is second to none. I love it!

5.0
Verified Homeowner
Naples, FL, on Apr 09, 2021

LIKES: Delivery was on time and very close to expectations from the initial contract. Communication with [name removed] during construction was very good (probably would only ask for a little more pictures since we were not in town during any construction is all). But every time we asked, [name removed] or [name removed] were always more than willing to get us some pictures. DISLIKES: A little dis-appointed in the electrical outlets. I think modern homes always have rectangular outlets ( ours looks like the outlets from the 1960's) and I'll be swapping those out. Disappointed in the pool process. As a first time pool owner, we took delivery with out any ideas on the pools and wasn't really sure what [name removed]'s commitment was on servicing. We scheduled a different company because we didn't know AND we didn't receive a call back from Aragon on servicing. Ended up having duplicate service this first month of ownership. Maybe our fault for not double checking with [name removed] on this....but I think [name removed] needed to be a little more "involved".

5.0
Verified Homeowner
Naples, FL, on Apr 08, 2021

Everything was perfect

5.0
Verified Homeowner
Naples, FL, on Mar 27, 2021

I did not like the mortgage experience with [name removed]

4.3
Verified Homeowner
Naples, FL, on Mar 26, 2021

Nothing to dislike - sales and construction kept us updated on construction, answered questions and returned calls promptly

4.9
Verified Homeowner
Naples, FL, on Mar 23, 2021

Everything proceeded as expected. Very good communication thoughout

5.0
Verified Homeowner
Naples, FL, on Mar 20, 2021

We appreciated that everything was in order when we went to closing.

5.0
Verified Homeowner
Naples, FL, on Mar 08, 2021

Both sales person [name removed], and supervisor [name removed], were great to deal with from contract to finish. [name removed] basically handed me off to [name removed] once construction started and he could not have been more accommodating or professional. I felt fortunate to have his as my supervisor.

4.4
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Naples, on Jul 22, 2021

Warranty response time is prompt.

4.9
Verified Homeowner
Naples, on Jul 15, 2021

Response and follow thru are very good from [name removed]. .

4.4
Verified Homeowner
Naples, on Jun 29, 2021

How responsive JC has been at resolving issues and his communication to us.

4.9
Verified Homeowner
Naples, on Jun 22, 2021

[name removed] and her team at MasterCare are awesome. They are very responsive and take pride in their jobs and care about pleasing the customer while supporting [name removed] also in the process. They are very fair and responsible..

5.0
Verified Homeowner
Naples, on Jun 17, 2021

Great. [name removed] was fabulous!

5.0
Verified Homeowner
Naples, on Jun 14, 2021

[name removed] has been excellent to work with getting punch list items completed. She has excellent customer service.

4.8
Verified Homeowner
Naples, on May 22, 2021

They follow through

5.0
Verified Homeowner
Naples, on May 15, 2021

Our experience has been terrible. We've seen our contact person only once! He promised that he would have everything on our list done by April 30, and he would be here that day to make sure everything was done. He was not, he will not answered our calls, etc. We fell abandoned! HELP!!

1.4
Verified Homeowner
Naples, on Apr 22, 2021

I am surprised that items like lighting (ceiling cans) have failed within 4 months of ownership on two different areas of the home. This causes me to wonder about the rest of the home’s wiring

4.6
Verified Homeowner
Naples, on Apr 20, 2021

JC is outstanding! Sometimes the sub contractors are not so good - probably too jmuch work!

4.0
Verified Homeowner
Naples, on Apr 02, 2021

Problems taken car of in a timely matter.

4.2
Verified Homeowner
Naples, on Mar 04, 2021

All went well, nice people who were helpful when I needed something.

4.5
Verified Homeowner
Naples, on Mar 03, 2021

The warranty service is a joke and nothing like what was committed prior to purchase. I have a list of over 30 outstanding items that I can't get fixed and [name removed], nor the contractors does anything to help. My issues aren't small... my fridge has never worked right, my Casita AC has never worked right, I paid for upgrades that were never installed and now can't be retro fit, my cabinets in my kitchen and laundry room and two different colors and every time the ppl come to fix it, they change out with the wrong color. The first master care person JC either didn't respond or out right lied to us about fixes to not have to do his job. [name removed] is responsive but things are still not correct. All of our people pass blame onto contractors, COVID or others instead of actually helping and moving things along. And.... yet I see more and more homes going up even though you can't support the customers that have already bought. I was also pretty upset to hear a contractor inform me that minto tells them to prioritize new homes in process opposed to customers that have already closed. I have passed all of this info onto my realtor who is now not bringing people to this community.

0.5
Verified Homeowner
Naples, on Feb 28, 2021

Getting people here to fix issues takes way to long. Our Mastercare contact [name removed] has been non responsive and a waste of time to try to communicate with. [name removed] has been great and try’s to get things done but is very busy.

2.8
Verified Homeowner
Naples, on Feb 15, 2021

So far there have only been a few minor issues. Our representative addressed them the same day. The major problem has been getting contractors to follow up. A note to our [name removed] rep, and the contractors responded quickly. As far as [name removed] is concerned-very happy.

4.6
Verified Homeowner
Naples, on Feb 12, 2021

[name removed] was very nice and helpful

5.0
Verified Homeowner
Naples, on Feb 12, 2021

We liked that you’ve been responsive

4.8
Verified Homeowner
Naples, on Feb 02, 2021

Overall, most of the warranty service/customer care has been timely and repairs are fixed the first time; one exception is for kitchen cabinet repairs; the wrong pantry door has been incorrectly ordered 3 times; I am finding this a bit frustrating.

4.7
Verified Homeowner
Naples, on Feb 01, 2021

Awesome

5.0
Verified Homeowner
Naples, on Jan 24, 2021

All good

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Naples, on Jul 28, 2021

Getting punch list items, even simple ones, taken care of was time consuming and frustrating. Actual construction quality is average.

3.3
Verified Homeowner
Naples, on Jul 24, 2021

We like just about everything. Professional sales and after sale staff. Clearly our community was very well thought out. It has the amenities that we use none of the ones that we don't. The quality of construction is excellent.

4.9
Verified Homeowner
Naples, on Jul 13, 2021

Overall my experience was good. The one and only complaint that I continue to have is with the service department.

3.7
Verified Homeowner
Naples, on Jul 10, 2021

Overall, we had a very good experience with [name removed] ([name removed], [name removed] and [name removed]) regarding the planning, construction and follow-up with our house. We are very disappointed in the landscape plan that was installed. Many plantings (per Juniper) should not have been planted in the locations (i.e., a few trees/palms planted too close to the house/windows in the front porch area...flex room window and in key drop window. The trees are already touching the house siding, windows, roof...even after pruning). Plus there isn't any flowering/color plantings in the front.

4.6
Verified Homeowner
Naples, on Jul 01, 2021

We feel [name removed] constructs a quality home and generally follows through with fixing any flaws in the construrction process; there is a noticable delay in the a few areas in the Master Care program.

4.6
Verified Homeowner
Naples, on May 29, 2021

poor follow up response to items we found that needed repair or replacement.

2.0
Verified Homeowner
Naples, on May 27, 2021

There are two weak points in regard to the home construction. The grout between the floor tiles is horrible and the original inside and outside pain was poorly done.

4.1
Verified Homeowner
Naples, on May 21, 2021

It’s been wonderful, the follow up team has done a fantastic job

4.9
Verified Homeowner
Naples, on May 20, 2021

The staff has been wonderful, patient and kind from purchase to almost 1 year since move-in.

4.8
Verified Homeowner
Naples, on May 19, 2021

Problems with installation and operation of kitchen appliances. Dishwasher still has drawers fall open when door is opened. Irritating.

4.1
Verified Homeowner
Naples, on May 09, 2021

Turnaround time is very slow and the landscaping we’ve had big problems with

4.0
Verified Homeowner
Naples, on Apr 30, 2021

Great planning and roll Out of the additional homes. Very satisfied with my 2nd home in ICP and have had several of my friends now living here after visiting me!!

4.6
Verified Homeowner
Naples, on Apr 30, 2021

The quality for the price was very fair. Follow up after build was outstanding!!

4.9
Verified Homeowner
Naples, on Mar 31, 2021

[name removed] kept me informed throughout the build process and delivered as promised. Any I consistencies or issues were fixed without fuss.

4.6
Verified Homeowner
Naples, on Mar 29, 2021

The purchasing process was torture for us. The Minto [name removed] Office refused to honor the clause in the purchase agreement which stated that the agent who made the sale, gets the commission. It was an extremely stressful experience.

4.2
Verified Homeowner
Naples, on Mar 26, 2021

Still waiting to get some of the items identified on my one month list taken care of. Unhappy that the grout joint between the bathtub and the tile is too wide and inconsistent around the bathtub. The smart box door does not fit right, and the list goes on and on, hopefully these items will be taken care of before the warranty expires. In general, sometimes when a vendor comes, they are very nice. But I wish [name removed] would pay me for the hours I have spent waiting on vendors to come and fix things, that should have been fixed before the closing. My list was extensive and continues to grow. The latest is the dishwasher has no power. I have been told people from "up north" expect too much as far as quality is concerned.

3.9
Verified Homeowner
Naples, on Mar 18, 2021

From the initial sales experiece with [name removed], to the excellent quality of each step in the building process under JR's supervision and finally, to the excellent post inspection process by [name removed], we are very pleased. In particular, [name removed]'s prompt action, follow through and follow up to each of our inspection concerns has been excellent! [name removed] is a class operation from start to happily ever after!

4.8
Verified Homeowner
Naples, on Mar 03, 2021

Dealing with [name removed]. A dishonest man who only cared about his survey. Fortunately, [name removed] took over and fixed all the needed repairs.

4.7
Verified Homeowner
Naples, on Mar 02, 2021

The water heater and pump for the water heater are too small for the square footage of the house. [name removed] went cheap on this and should install a larger tank and pump for the larger houses. No insulation in interior walls, you can hear every pindrop between bedrooms and bathrooms. Again, [name removed] took a cheap path here. For the amount of money spent on these homes, these things should be automatic.

4.5
Verified Homeowner
Naples, on Feb 28, 2021

Quality of construction and quick response to Issues.

4.6
Verified Homeowner