Top Homebuilder Ratings & Reviews

Minto Communities - USA

Isles Of Collier Preserve

260 Homeowner Reviews Completed Apr 2018 - Oct 19

Overall Satisfaction

4.6
Customers' overall satisfaction
4.6
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Overall Satisfaction

4.7

Purchase Experience

4.9

Home Personalization Experience

4.8

Lender Experience

4.4

Construction Experience

4.8

Customer Care Experience

4.8

Home Readiness

4.6

Installation & Workmanship

4.6

Community Profile

Our story begins in 1955 with a simple belief: that we could build better places to live, work and play, one home and one relationship at a time. Since then, The Minto Group has successfully built a fully-integrated real estate company that can meet the needs of any individual, family, investor or business. We’ve accomplished a lot over the years, and as we continue to celebrate new ventures, milestones, innovations and investments, we’re always looking ahead to what’s possible. Read on to learn more about our journey over the past 60+ years.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All

Naples, on Mar 09, 2018

Response from master care after hand-over and closing. Very hard and time consuming to get defects agreed on and managed the fix end to end. Needs involvement of higher management level to get it back on track.

3.0
Verified Homeowner
Naples, on Mar 08, 2018

Every thing is good and well taken good care by mentos

4.9
Verified Homeowner
Naples, on Mar 08, 2018

Mastercare

4.3
Verified Homeowner
Naples, on Mar 04, 2018

The people I interacted with throughout the process, [removed] our sales agent, all the people in the sales office, along with [removed] and JC are all top notch

4.2
Verified Homeowner
Naples, on Mar 02, 2018

Promised not to raise HOA more than $50 while building 1650 homes, but at 500 homes they raised it a lot. HOA Board is supposed to be working for us. This is not true!

5.0
Verified Homeowner
Naples, on Feb 18, 2018

Quality home with excellent customer care this first year.

5.0
Verified Homeowner
Naples, on Feb 10, 2018

Minto Builder and Minto Customer Care have been very responsive to my questions.

4.9
Verified Homeowner
Naples, on Feb 03, 2018

We were very pleased with the responsiveness of our construction supervisor, [removed], and mentioned this to a couple of people who are considering the [removed].

5.0
Verified Homeowner
Naples, on Jan 31, 2018

Aftermarket support of issues that need to be fixed

4.4
Verified Homeowner
Naples, on Jan 31, 2018

[removed] and [removed] were outstanding. They communicated clearly. They managed expectations and helped us understand the process. They were very responsive whenever we had questions, requests or concerns.

5.0
Verified Homeowner
Naples, on Jan 22, 2018

The people we worked with

5.0
Verified Homeowner
Naples, on Jan 21, 2018

Very good quality and customer service

4.4
Verified Homeowner
Naples, on Jan 20, 2018

The builder kept us updated weekly with photos and updates weekly

5.0
Verified Homeowner
Naples, on Jan 16, 2018

From the very beginning of construction [removed] began sending pictures and seemed to be very excited for us. He continued to keep us updated on the progress with written emails and current pictures with great enthusiasm. At our walk through we were so impressed on how beautiful our villa was and without any flaws. He was extremely informative on explaining the function of all the products in the home. [removed] assured us after we moved in not to hesitate with questions as they occurred. All in all the experience was a very pleasant one!

4.2
Verified Homeowner
Naples, on Jan 14, 2018

Updates were consistent and complete

5.0
Verified Homeowner
Naples, on Jan 04, 2018

Some level of sloppiness.

4.4
Verified Homeowner
Naples, on Dec 28, 2017

high quality of work with green concept.

4.5
Verified Homeowner
Naples, on Dec 25, 2017

He was very accessible.

5.0
Verified Homeowner
Naples, on Dec 17, 2017

Communication and quality

4.9
Verified Homeowner
Naples, on Dec 09, 2017

Don't quite understand the question.

4.8
Verified Homeowner
Naples, on Dec 03, 2017

Very good response time on handling issues

4.7
Verified Homeowner
Naples, on Dec 01, 2017

[removed] is great

5.0
Verified Homeowner
Naples, on Nov 28, 2017

Overall quality and workmanship. Corrected minor issues in a timely way. Larger issues were handled appropriately (patio pavers and lanai painting).

4.7
Verified Homeowner
Naples, on Nov 22, 2017

Good workmanship

4.4
Verified Homeowner
Naples, on Nov 21, 2017

I have had to have a lot of items fixed that should have been noticed before being put on market. Example: glass slider door had moisture between glass. It took that company three trips to bring correct replacement. Another example: mirror over master bath sink had imperfection. That took three trips to replace. Kitchen counter top had imperfections that needed to be buffed out. Some glass sliders had multiple scratches which required buffing.

3.7
Verified Homeowner
Naples, on Nov 20, 2017

Quality and attentiveness

5.0
Verified Homeowner
Naples, on Nov 20, 2017

Quality and style of the home

4.9
Verified Homeowner
Naples, on Nov 18, 2017

nice quality home

4.0
Verified Homeowner
Naples, on Nov 16, 2017

Initially, the construction supervisor assigned to us failed us, a second supervisor took our file and improved our experience, but it is recently with Master Care professionals of JC and [removed] that we are finally on our way. Both JC and [removed] deserve the 10 rating but we had to score correctly based on significantly lower scores prior to their supervision of our home.

5.0
Verified Homeowner
Naples, on Nov 11, 2017

We did not build the villa, is was completed earlier.

5.0
Verified Homeowner
Naples, on Nov 10, 2017

Home overall good quality. Minto representatives have been repsonsive

4.6
Verified Homeowner
Naples, on Nov 08, 2017

have stress cracks which need repair.

4.7
Verified Homeowner
Naples, on Nov 08, 2017

Requested repairs at the 3, 6, and 12 month time periods are not repaired in a timely manner. Communication is lacking. Tendency to waste the homeowners time by promising repairs and not delivering.

4.2
Verified Homeowner
Naples, on Nov 05, 2017

very minor problems

4.7
Verified Homeowner
Naples, on Nov 03, 2017

Nice person

5.0
Verified Homeowner
Naples, on Oct 29, 2017

[removed] was like "[removed]-on-the-Spot" Its seems like he got a situation handled even before I finished asking? Extremely impressive! Add that into the triad of [removed] and [removed] working, as the dynamic Duo; Wow! [removed] would alert and get an outside source's attention and then [removed] would follow-up to make sure that ALL the minute details got handled. NASA could learn a lot from this kind of Minto Teamwork.

4.6
Verified Homeowner
Naples, on Oct 25, 2017

@ this price point we just expected more than what was delivered. We were told we would get like landscape per the model, it was so bad we had to spend $4k to upgrade it. Then we were told that since we replaced original landscape the landscapers will not trim it, so I have to hire landscapers privately to trim my landscape?

5.0
Verified Homeowner
Naples, on Oct 18, 2017

Love the designs, floor plans and finishes!

4.6
Verified Homeowner
Naples, on Oct 16, 2017

overall quality of home as well as the attention to detail and need of the customer. Follow up has been great, communication has been great.

4.7
Verified Homeowner
Naples, on Oct 15, 2017

Withstood Hurricane [removed]. No damage to house.

5.0
Verified Homeowner
Naples, on Oct 13, 2017

People make all the difference

4.4
Verified Homeowner
Naples, on Oct 07, 2017

Relating to Minto construction, quality & followup as a comparison with other builder experiences I,m vert satisfied per my ratings.

4.9
Verified Homeowner
Naples, on Oct 04, 2017

Minto stand behind their product

4.6
Verified Homeowner
Naples, on Oct 02, 2017

I felt taken care off from sales through design and building. We very much appreciated the timely weekly updates incl, pictures that gave us confidence about the progress even far away. Great job of the superintendent. Also great teamwork between sales, design and construction.

5.0
Verified Homeowner
Naples, on Sep 30, 2017

Very thorough process and communications. Met all deadlines. Construction quality. House survived Hurricane [removed]

4.9
Verified Homeowner
Naples, on Sep 20, 2017

Good service

4.7
Verified Homeowner
Naples, on Sep 02, 2017

[translated from FR] [removed]

4.8
Verified Homeowner
Naples, on Aug 28, 2017

We bought a spec home and the process from purchase with [removed] to the post closing with JR was stellar.

5.0
Verified Homeowner
Naples, on Aug 23, 2017

follow up on punch list has been very good. was surprised as to ho w many items had to be corrected.

4.8
Verified Homeowner
Naples, on Aug 02, 2017

Obvious quality of construction.

3.7
Verified Homeowner
Naples, on Jul 13, 2017

We feel that the architectural design of the community (Old Florida style) and the location on the preserve are both great selling points. We extremely happy with our sales person, [removed]. The recommendation drawback at is absolutely the workmanship. Some of the issues like drywall tape exposure, tile grout haze everywhere, and poor finishing are problematic. In this price range, bright and experienced homeowners would probably be appalled at the "slap dash" work that we have reported.

3.4
Verified Homeowner
Naples, on Jul 02, 2017

Quality

5.0
Verified Homeowner
Naples, on Jun 29, 2017

Quality construction.

5.0
Verified Homeowner
Naples, on Jun 28, 2017

everyone was easy to work with, the folks that come to the property are very considerate and professional. The contact folks ([removed] etc) are very efficient and professional, great to work with.

5.0
Verified Homeowner
Naples, on Jun 24, 2017

support to get repairs and corrections rectified

4.7
Verified Homeowner
Naples, on Jun 23, 2017

Quality home and great superintendent that follows up

4.7
Verified Homeowner
Naples, on Jun 22, 2017

No complaints but I have only spent about 20 days in the new abode so far,so I'm not sure how much my answers contribute to your survey.

4.3
Verified Homeowner
Naples, on Jun 15, 2017

I am happy with all aspects of my home except for the quality of my tile and counters. Very unhappy with the porosity of summer kitchen counter. Very unhappy with porosity of my floors and shower tile in guest bathroom. I have built numerous homes over the years and have never experienced this. No problems with my quartz counters.

4.9
Verified Homeowner
Naples, on May 18, 2017

Apparent quality of home and very responsive service by superintendent and mastercare rep

5.0
Verified Homeowner
Naples, on May 13, 2017

quality of product

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In

Naples, on Feb 03, 2018

We were very pleased with the responsiveness of our construction supervisor, [removed], and mentioned this to a couple of people who are considering the [removed].

5.0
Verified Homeowner
Naples, on Jan 31, 2018

[removed] and [removed] were outstanding. They communicated clearly. They managed expectations and helped us understand the process. They were very responsive whenever we had questions, requests or concerns.

5.0
Verified Homeowner
Naples, on Jan 22, 2018

The people we worked with

5.0
Verified Homeowner
Naples, on Jan 21, 2018

Very good quality and customer service

4.4
Verified Homeowner
Naples, on Jan 20, 2018

The builder kept us updated weekly with photos and updates weekly

5.0
Verified Homeowner
Naples, on Jan 16, 2018

From the very beginning of construction [removed] began sending pictures and seemed to be very excited for us. He continued to keep us updated on the progress with written emails and current pictures with great enthusiasm. At our walk through we were so impressed on how beautiful our villa was and without any flaws. He was extremely informative on explaining the function of all the products in the home. [removed] assured us after we moved in not to hesitate with questions as they occurred. All in all the experience was a very pleasant one!

4.2
Verified Homeowner
Naples, on Jan 14, 2018

Updates were consistent and complete

5.0
Verified Homeowner
Naples, on Jan 04, 2018

Some level of sloppiness.

4.4
Verified Homeowner
Naples, on Dec 28, 2017

high quality of work with green concept.

4.5
Verified Homeowner
Naples, on Dec 25, 2017

He was very accessible.

5.0
Verified Homeowner
Naples, on Dec 17, 2017

Communication and quality

4.9
Verified Homeowner
Naples, on Dec 09, 2017

Don't quite understand the question.

4.8
Verified Homeowner
Naples, on Nov 28, 2017

Overall quality and workmanship. Corrected minor issues in a timely way. Larger issues were handled appropriately (patio pavers and lanai painting).

4.7
Verified Homeowner
Naples, on Nov 20, 2017

Quality and style of the home

4.9
Verified Homeowner
Naples, on Nov 18, 2017

nice quality home

4.0
Verified Homeowner
Naples, on Oct 29, 2017

[removed] was like "[removed]-on-the-Spot" Its seems like he got a situation handled even before I finished asking? Extremely impressive! Add that into the triad of [removed] and [removed] working, as the dynamic Duo; Wow! [removed] would alert and get an outside source's attention and then [removed] would follow-up to make sure that ALL the minute details got handled. NASA could learn a lot from this kind of Minto Teamwork.

4.6
Verified Homeowner
Naples, on Oct 02, 2017

I felt taken care off from sales through design and building. We very much appreciated the timely weekly updates incl, pictures that gave us confidence about the progress even far away. Great job of the superintendent. Also great teamwork between sales, design and construction.

5.0
Verified Homeowner
Naples, on Sep 30, 2017

Very thorough process and communications. Met all deadlines. Construction quality. House survived Hurricane [removed]

4.9
Verified Homeowner
Naples, on Sep 02, 2017

[translated from FR] [removed]

4.8
Verified Homeowner
Naples, on Aug 28, 2017

We bought a spec home and the process from purchase with [removed] to the post closing with JR was stellar.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In

Naples, on Mar 09, 2018

Response from master care after hand-over and closing. Very hard and time consuming to get defects agreed on and managed the fix end to end. Needs involvement of higher management level to get it back on track.

3.0
Verified Homeowner
Naples, on Mar 02, 2018

Promised not to raise HOA more than $50 while building 1650 homes, but at 500 homes they raised it a lot. HOA Board is supposed to be working for us. This is not true!

5.0
Verified Homeowner
Naples, on Feb 10, 2018

Minto Builder and Minto Customer Care have been very responsive to my questions.

4.9
Verified Homeowner
Naples, on Nov 20, 2017

Quality and attentiveness

5.0
Verified Homeowner
Naples, on Nov 16, 2017

Initially, the construction supervisor assigned to us failed us, a second supervisor took our file and improved our experience, but it is recently with Master Care professionals of JC and [removed] that we are finally on our way. Both JC and [removed] deserve the 10 rating but we had to score correctly based on significantly lower scores prior to their supervision of our home.

5.0
Verified Homeowner
Naples, on Nov 11, 2017

We did not build the villa, is was completed earlier.

5.0
Verified Homeowner
Naples, on Nov 03, 2017

Nice person

5.0
Verified Homeowner
Naples, on Oct 07, 2017

Relating to Minto construction, quality & followup as a comparison with other builder experiences I,m vert satisfied per my ratings.

4.9
Verified Homeowner
Naples, on Aug 23, 2017

follow up on punch list has been very good. was surprised as to ho w many items had to be corrected.

4.8
Verified Homeowner
Naples, on Aug 02, 2017

Obvious quality of construction.

3.7
Verified Homeowner
Naples, on Jul 13, 2017

We feel that the architectural design of the community (Old Florida style) and the location on the preserve are both great selling points. We extremely happy with our sales person, [removed]. The recommendation drawback at is absolutely the workmanship. Some of the issues like drywall tape exposure, tile grout haze everywhere, and poor finishing are problematic. In this price range, bright and experienced homeowners would probably be appalled at the "slap dash" work that we have reported.

3.4
Verified Homeowner
Naples, on Jul 02, 2017

Quality

5.0
Verified Homeowner
Naples, on Jun 29, 2017

Quality construction.

5.0
Verified Homeowner
Naples, on Jun 28, 2017

everyone was easy to work with, the folks that come to the property are very considerate and professional. The contact folks ([removed] etc) are very efficient and professional, great to work with.

5.0
Verified Homeowner
Naples, on Jun 24, 2017

support to get repairs and corrections rectified

4.7
Verified Homeowner
Naples, on Jun 23, 2017

Quality home and great superintendent that follows up

4.7
Verified Homeowner
Naples, on Jun 22, 2017

No complaints but I have only spent about 20 days in the new abode so far,so I'm not sure how much my answers contribute to your survey.

4.3
Verified Homeowner
Naples, on Jun 15, 2017

I am happy with all aspects of my home except for the quality of my tile and counters. Very unhappy with the porosity of summer kitchen counter. Very unhappy with porosity of my floors and shower tile in guest bathroom. I have built numerous homes over the years and have never experienced this. No problems with my quartz counters.

4.9
Verified Homeowner
Naples, on May 18, 2017

Apparent quality of home and very responsive service by superintendent and mastercare rep

5.0
Verified Homeowner
Naples, on May 13, 2017

quality of product

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In

Naples, on Mar 08, 2018

Every thing is good and well taken good care by mentos

4.9
Verified Homeowner
Naples, on Mar 08, 2018

Mastercare

4.3
Verified Homeowner
Naples, on Mar 04, 2018

The people I interacted with throughout the process, [removed] our sales agent, all the people in the sales office, along with [removed] and JC are all top notch

4.2
Verified Homeowner
Naples, on Feb 18, 2018

Quality home with excellent customer care this first year.

5.0
Verified Homeowner
Naples, on Jan 31, 2018

Aftermarket support of issues that need to be fixed

4.4
Verified Homeowner
Naples, on Dec 03, 2017

Very good response time on handling issues

4.7
Verified Homeowner
Naples, on Dec 01, 2017

[removed] is great

5.0
Verified Homeowner
Naples, on Nov 22, 2017

Good workmanship

4.4
Verified Homeowner
Naples, on Nov 21, 2017

I have had to have a lot of items fixed that should have been noticed before being put on market. Example: glass slider door had moisture between glass. It took that company three trips to bring correct replacement. Another example: mirror over master bath sink had imperfection. That took three trips to replace. Kitchen counter top had imperfections that needed to be buffed out. Some glass sliders had multiple scratches which required buffing.

3.7
Verified Homeowner
Naples, on Nov 10, 2017

Home overall good quality. Minto representatives have been repsonsive

4.6
Verified Homeowner
Naples, on Nov 08, 2017

have stress cracks which need repair.

4.7
Verified Homeowner
Naples, on Nov 08, 2017

Requested repairs at the 3, 6, and 12 month time periods are not repaired in a timely manner. Communication is lacking. Tendency to waste the homeowners time by promising repairs and not delivering.

4.2
Verified Homeowner
Naples, on Nov 05, 2017

very minor problems

4.7
Verified Homeowner
Naples, on Oct 25, 2017

@ this price point we just expected more than what was delivered. We were told we would get like landscape per the model, it was so bad we had to spend $4k to upgrade it. Then we were told that since we replaced original landscape the landscapers will not trim it, so I have to hire landscapers privately to trim my landscape?

5.0
Verified Homeowner
Naples, on Oct 18, 2017

Love the designs, floor plans and finishes!

4.6
Verified Homeowner
Naples, on Oct 16, 2017

overall quality of home as well as the attention to detail and need of the customer. Follow up has been great, communication has been great.

4.7
Verified Homeowner
Naples, on Oct 15, 2017

Withstood Hurricane [removed]. No damage to house.

5.0
Verified Homeowner
Naples, on Oct 13, 2017

People make all the difference

4.4
Verified Homeowner
Naples, on Oct 04, 2017

Minto stand behind their product

4.6
Verified Homeowner
Naples, on Sep 20, 2017

Good service

4.7
Verified Homeowner