Top Homebuilder Ratings & Reviews

Minto Communities - USA

Isles Of Collier Preserve

396 Homeowner Reviews Completed May 2021 - Nov 2022

Overall Satisfaction

4.4
Customers' overall satisfaction
4.5
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.6

Home Personalization Experience

4.8

Construction Experience

4.6

Customer Care Experience

4.8

Home Readiness

4.0

Installation & Workmanship

4.3

Community Profile

Minto Communities - USA logo
Our story begins in 1955 with a simple belief: that we could build better places to live, work and play, one home and one relationship at a time. Since then, The Minto Group has successfully built a fully-integrated real estate company that can meet the needs of any individual, family, investor or business. We’ve accomplished a lot over the years, and as we continue to celebrate new ventures, milestones, innovations and investments, we’re always looking ahead to what’s possible. Read on to learn more about our journey over the past 60+ years.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Naples, on Jan 25, 2022

The landscaping was clearly thrown together and has never been acceptable

4.0
Verified Homeowner
Naples, on Nov 02, 2022

[name removed] has done a great job getting vendors to schedule with us to repair various problems. Prior to [name removed] scheduling was very slow and at times nonexistent.

3.5
Verified Homeowner
Naples, FL, on Nov 24, 2022

The construcstion of the unit was twice as long as we were told it would be.

4.6
Verified Homeowner
Naples, on Jan 24, 2022

Liked the walk through intervals to address problems, MasterCare is a great resource to homeowners, from buying to closing everything was handled professionally

4.6
Verified Homeowner
Naples, on Oct 30, 2022

Very good at follow up, but not everything on the check list are finished 5 months post closing

3.5
Verified Homeowner
Naples, FL, on Nov 22, 2022

I REALLY STRUGGLED WITH THE PREFFERED LENDER. THEY WERE NOT CPMPETETIVE, DID NOT FOLLOW UP AND TREATED ME LIKE THEY HAD A CAPTIVE AUDIANCE. ALSO THERE WAS A HORNETS NEST OUT SIDE AFTER CLOSING AND I RECIEVED PUSH BACK ABOUT GETTING IT REMOVED

4.3
Verified Homeowner
Naples, on Jan 21, 2022

Everything

4.7
Verified Homeowner
Naples, on Oct 24, 2022

The warranty service is mediocre. To achieve the final result is a difficult task. Some warranty work requires 2, 3, 4 or more return calls to achieve an acceptable level of completion. Some of the sub-contractors are not courteous and lack professionalism. EX: some will not return a call or respond to an e-mail. Also, we have been in our villa 6 months and still do not have a replacement shower door for the master bath. The good news, MasterCare does have excellent follow-up and takes care of the open items. JC and [name removed] are very good.

3.7
Verified Homeowner
Naples, FL, on Nov 04, 2022

[name removed] was exceptional, we were very impressed with his knowledge & professionalism. He stayed involved in the process from start to finish. We were, or course, disappointed in the delays, but given the environment with supply chain issues, impact of the pandemic on labor shortages, understand to why the delay occurred. To [name removed]'s credit, he did keep us informed and was direct when the delays occurred, much of it was out of his direct control. We were both thankful for the [name removed] efforts in getting us to closing as we literally had a deadline of when we needed to be out of our temporary lease. That being said, we are looking forward to some of punch list issues being completed, and hope they will not continue to be delayed. We moved in a week before [name removed] hit, stayed in our home, and are thankful for no damage, and most importantly, no water. Whoever designed the community obviously knew what they were doing.

4.8
Verified Homeowner
Naples, on Jan 17, 2022

The 3 MasterCare visits is wonderfully unique. I am a Realtor and I know of no other community that offers this personal style of customer service.

4.3
Verified Homeowner
Naples, on Oct 10, 2022

So far issues are being addressed timely. Our super [name removed] was excellent.

4.6
Verified Homeowner
Naples, FL, on Nov 02, 2022

We had an issue with the placement of our home on the property and it greatly delayed the home completion. However, we were kept informed along the way.

4.7
Verified Homeowner
Naples, on Jan 11, 2022

Lawn and watering constant problems. Our back lawn has been nothing but weeds since last May. Juniper is not doing their job, the management is not doing their job

4.7
Verified Homeowner
Naples, on Oct 02, 2022

There are people who are suppose to do the warranty work and sometimes we are told that they have to find someone . Also contractors make appointments and thsn don’t confirm or show up so our time is wasted and nothing is done . . I do not understand why subcontractors can’t do it right the first time as opposed to going it over and over again. It is a waste of time and money.

3.6
Verified Homeowner
Naples, FL, on Oct 29, 2022

I was happy with everything

4.8
Verified Homeowner
Naples, on Dec 30, 2021

Construction is high quality. Houses are so close together that you can hear your neighbor's conversations.

4.5
Verified Homeowner
Naples, on Sep 22, 2022

Disappointed in how long it is taking to get repairs completed. The quality of the repair work is great, but it is taking longer than I expected.

4.2
Verified Homeowner
Naples, FL, on Oct 10, 2022

disliked being 9 months late and having our interest rate spike up. if completed on time, would have saved over $500 per month!!!!

4.4
Verified Homeowner
Naples, on Dec 29, 2021

Coming from a construction background there are a lot of mistakes that were made with the construction of my home. I will be reviewing them when I have my yearly walk through.

3.6
Verified Homeowner
Naples, on Aug 10, 2022

It's been going well but sometimes takes a long time to get vendors out. [name removed] happy that our hurricane windows are making noises (often at night and disrupts sleep) and have been told it will 'just go away.' We'll see if that's true. The attention to detail from vendors is lacking - even when they come out again to do warranty work. It's ridiculous. [name removed] calls them again but it's not good.

3.1
Verified Homeowner
Naples, FL, on Oct 08, 2022

Overall satisfied, however, a few mediocre touches in the construction/finishing of the home would lead me to rate overall an 8, however, [name removed] was amazing and provided me with timely updates and has been prompt to help where he can. I give him a 10!

4.5
Verified Homeowner
Naples, on Dec 17, 2021

Honestly, both [name removed] and [name removed] have been wonderful to work with! I appreciate how they have everyone's best interest at heart.

4.3
Verified Homeowner
Naples, on Jul 30, 2022

Once I figured out who to speak to the service was responsive and consistent and accountable.

4.5
Verified Homeowner
Naples, FL, on Oct 03, 2022

Very straightforward. [name removed] and [name removed] are excellent.

5.0
Verified Homeowner
Naples, on Dec 15, 2021

They have been very responsive to my needs.

4.6
Verified Homeowner
Naples, on Jul 30, 2022

very good experience. everyone is professional, quick, and efficient

5.0
Verified Homeowner
Naples, FL, on Oct 02, 2022

We were totally satisfied from start to finish with [name removed]

5.0
Verified Homeowner
Naples, on Nov 30, 2021

[name removed] our Mastercare specialist was responsive and interested in doing the right thing. She embodies the [name removed] experience.

4.6
Verified Homeowner
Naples, on Jul 28, 2022

Our master care rep [name removed] has been wonderful & very on top of things. We have had several quality issues like roofing over dryer vents & caused dryer to short out & laundry room to flood. Several quality issues with vents, pool, pavers etc… plus the time line they promised was not accurate. All in all we love our community and the neighbors we have met. The gym is great and lap pool. They keep the lap pool too warm (should be 81-83) and is often 86 degrees plus. The availability of kayaks is great & the social events have been great. Can’t say enough how helpful [name removed] has been!

5.0
Verified Homeowner
Naples, FL, on Oct 01, 2022

Didn’t like the amount of time it took, however we realize it was not Mintos fault. [name removed] was very helpful and got back to us immediately when we had questions.

4.8
Verified Homeowner
Naples, on Nov 28, 2021

kept us informed during various steps. Quick to respond. [name removed] was great!

3.9
Verified Homeowner
Naples, on Jul 25, 2022

some items take way too long to resolve. Seven moths have gone by and I am still waiting for the resolution from [name removed] Windows and Doors for the stationary window in my breakfast area.

3.3
Verified Homeowner
Naples, FL, on Sep 26, 2022

Experience was good except the sales team was very disingenuous in their time of completion window. I found later that even before COVID related supply chain and labor shortages forced an even longer time to occupation the actual construction time being experienced at the time was far greater than the window given us

4.9
Verified Homeowner
Naples, on Nov 23, 2021

We loved the personal care and attention during the build from [name removed] and after the build from [name removed]. Anything that needed attention they addressed and worked to our satisfaction. They are the best ambassadors to [name removed]!

4.7
Verified Homeowner
Naples, on Jul 19, 2022

[name removed] has been great. Subcontractors have been eh...

4.0
Verified Homeowner
Naples, FL, on Sep 18, 2022

Our construction superintendent [name removed] was a great communicator and always kept us updated

5.0
Verified Homeowner
Naples, on Nov 15, 2021

Quality after a year is questionable. Broken roof tiles, settling of the driveway and walkway, still have a range with a damaged handled (came that way) Also, big chunk of stucco has broken off in the lanai. Hollow areas under some floor tiles and initial paint job leaves a lot to be desired. Still have a scratch on the bedroom window. [name removed] has tried to replace at least 3 times and all three they had to be sent away as replacement window was worse than the one installed Only saving grace is we still have our one year inspection in December

3.3
Verified Homeowner
Naples, on Jul 07, 2022

Most of the issues have been corrected. Waiting on a couple of things to be scheduled. One is a defective floor board that is damaged. And the second is the light on the front that is crooked and needs the electrician and stucco people to work together on!

4.4
Verified Homeowner
Naples, FL, on Sep 08, 2022

The obvious is length of time to close...15 months, though we understand supply chain issues and the times we live in. We still do not have window screens or outside lighting over a month after closing. Hopefully they come in soon. Would love to have our windows open during the evenings when season kicks in.

4.8
Verified Homeowner
Naples, on Oct 26, 2021

Great home!

5.0
Verified Homeowner
Naples, on Jun 30, 2022

[name removed] is the best, she listens to our concerns and promptly responds with solutions.

5.0
Verified Homeowner
Naples, FL, on Sep 06, 2022

We were pleased to complete the process on a very busy day in the sales office.

5.0
Verified Homeowner
Naples, on Oct 24, 2021

So far, [name removed] has been direct and clear in communications with me. They have stood by the quality of their homes and been responsive in addressing any items that have arisen. Everyone we've met on the team has been outstanding.

4.9
Verified Homeowner
Naples, on Jun 29, 2022

Taken a little longer than we thought to clear up our punch list.

4.9
Verified Homeowner
Naples, FL, on Aug 29, 2022

The purchase experience was good, the design was good, our CM was very good, it simply took longer than we expected (most of that due to the the pandemic events over the last 24 months).

4.8
Verified Homeowner
Naples, on Oct 22, 2021

[name removed] from Minto Master care has been amazing. She has worked diligently to take care of any issue and always has a fun "can do" attitude. Because of her positive influence I have gotten other friends to buy in this community.

4.8
Verified Homeowner
Naples, on Jun 20, 2022

JC and [name removed] are FANTASTIC..responsive and get things done, Despite labor and material shortages

5.0
Verified Homeowner
Naples, FL, on Aug 25, 2022

I am completely satisfied with my home purchase from the initial viewing of the community with a fantastic realtor ([name removed]) through the whole process that finished with a final walkthrough with a great construction supervisor ([name removed]). I was kept apprised of all aspects and progress throughout the process, as well as any speed bumps. [name removed] lives in the community so she was able to share a wealth of information that not all realtors possess. She also went above and beyond her purview in so many instances that really alleviated me from hardship, worry and expense because I live 1500 miles away. I dealt with [name removed] as my sales rep and he too was very up front with all issues and was prompt with deadlines and reminders (which I needed). He’s well informed of the overall real estate market and really has his finger on the pulse of the ICP market as well the future developmental phases of the community. Lastly, I could not be more happy than I am with [name removed] who provided many pics and information throughout the construction. He wrapped it up with a thorough walkthrough and pointed out many minor needed touch ups that I would not have noticed for some time. He immediately followed up to ensure all those repairs/oversights were rectified for closing. He took much time explaining all the systems, warranties, contact numbers that I’d need, etc. He made me feel confident in my purchase. There was a communication misstep that caused a different shade of blue to be applied on the walls. A collaborative effort from [name removed], [name removed] and the powers to be made possible the repainting by [name removed]’s crew. I was delighted. Thank you all for a job well done.

4.9
Verified Homeowner
Naples, on Sep 20, 2021

You do what you say you will do!

3.5
Verified Homeowner
Naples, on Jun 20, 2022

The windows have missing parts, screens. The window openings are cut unevenly, interior doors weren’t installed properly, the garage step wasn’t to code, the light fixtures outside are impossible to open to change the bulbs.

3.3
Verified Homeowner
Naples, FL, on Aug 22, 2022

Throughout the entire building process I received weekly updates regarding progress. Sometimes the news was good, and other times the news was about delays. Never the less, [name removed] always kept me informed! I really appreciated that!! He did a wonderful job throughout the entire process and I am now enjoying my Beautiful, new home!!

5.0
Verified Homeowner
Naples, on Sep 19, 2021

Finishing warranty work has been a challenge at times.

4.2
Verified Homeowner
Naples, on Jun 17, 2022

[name removed] has been great as are all [name removed] employees we interact with. Qualify of sub-contractors is another issue - many mistakes in the build and at times shoddy workmanship that are now driving warranty issues.

4.6
Verified Homeowner
Naples, FL, on Aug 21, 2022

The entire crew from purchasing ([name removed]) to the foreman ([name removed]) and mastercare ([name removed]) were outstanding.

4.9
Verified Homeowner
Naples, on Sep 15, 2021

Nothing I really disliked. I believe [name removed] really does want to do a good job

4.8
Verified Homeowner
Naples, on Jun 16, 2022

Excellent punch list follow up by the Master Care team and both [name removed]'s we delt with. 100% of our issues have been resolved timely and we are looking forward to our 6 month and 1 year walk throughs.

5.0
Verified Homeowner
Naples, FL, on Aug 15, 2022

We liked [name removed], he kept us informed on the build progress, even if it wasn’t good news. He was a pleasure to work with.

4.9
Verified Homeowner
Naples, on Aug 02, 2021

All went well with our home. Had a few issues which they took care of.

4.4
Verified Homeowner
Naples, on Jun 15, 2022

Timely, fast results

5.0
Verified Homeowner
Naples, FL, on Aug 12, 2022

Great communication by [name removed]!

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Naples, FL, on Nov 24, 2022

The construcstion of the unit was twice as long as we were told it would be.

4.6
Verified Homeowner
Naples, FL, on Nov 22, 2022

I REALLY STRUGGLED WITH THE PREFFERED LENDER. THEY WERE NOT CPMPETETIVE, DID NOT FOLLOW UP AND TREATED ME LIKE THEY HAD A CAPTIVE AUDIANCE. ALSO THERE WAS A HORNETS NEST OUT SIDE AFTER CLOSING AND I RECIEVED PUSH BACK ABOUT GETTING IT REMOVED

4.3
Verified Homeowner
Naples, FL, on Nov 04, 2022

[name removed] was exceptional, we were very impressed with his knowledge & professionalism. He stayed involved in the process from start to finish. We were, or course, disappointed in the delays, but given the environment with supply chain issues, impact of the pandemic on labor shortages, understand to why the delay occurred. To [name removed]'s credit, he did keep us informed and was direct when the delays occurred, much of it was out of his direct control. We were both thankful for the [name removed] efforts in getting us to closing as we literally had a deadline of when we needed to be out of our temporary lease. That being said, we are looking forward to some of punch list issues being completed, and hope they will not continue to be delayed. We moved in a week before [name removed] hit, stayed in our home, and are thankful for no damage, and most importantly, no water. Whoever designed the community obviously knew what they were doing.

4.8
Verified Homeowner
Naples, FL, on Nov 02, 2022

We had an issue with the placement of our home on the property and it greatly delayed the home completion. However, we were kept informed along the way.

4.7
Verified Homeowner
Naples, FL, on Oct 29, 2022

I was happy with everything

4.8
Verified Homeowner
Naples, FL, on Oct 10, 2022

disliked being 9 months late and having our interest rate spike up. if completed on time, would have saved over $500 per month!!!!

4.4
Verified Homeowner
Naples, FL, on Oct 08, 2022

Overall satisfied, however, a few mediocre touches in the construction/finishing of the home would lead me to rate overall an 8, however, [name removed] was amazing and provided me with timely updates and has been prompt to help where he can. I give him a 10!

4.5
Verified Homeowner
Naples, FL, on Oct 03, 2022

Very straightforward. [name removed] and [name removed] are excellent.

5.0
Verified Homeowner
Naples, FL, on Oct 02, 2022

We were totally satisfied from start to finish with [name removed]

5.0
Verified Homeowner
Naples, FL, on Oct 01, 2022

Didn’t like the amount of time it took, however we realize it was not Mintos fault. [name removed] was very helpful and got back to us immediately when we had questions.

4.8
Verified Homeowner
Naples, FL, on Sep 26, 2022

Experience was good except the sales team was very disingenuous in their time of completion window. I found later that even before COVID related supply chain and labor shortages forced an even longer time to occupation the actual construction time being experienced at the time was far greater than the window given us

4.9
Verified Homeowner
Naples, FL, on Sep 18, 2022

Our construction superintendent [name removed] was a great communicator and always kept us updated

5.0
Verified Homeowner
Naples, FL, on Sep 08, 2022

The obvious is length of time to close...15 months, though we understand supply chain issues and the times we live in. We still do not have window screens or outside lighting over a month after closing. Hopefully they come in soon. Would love to have our windows open during the evenings when season kicks in.

4.8
Verified Homeowner
Naples, FL, on Sep 06, 2022

We were pleased to complete the process on a very busy day in the sales office.

5.0
Verified Homeowner
Naples, FL, on Aug 29, 2022

The purchase experience was good, the design was good, our CM was very good, it simply took longer than we expected (most of that due to the the pandemic events over the last 24 months).

4.8
Verified Homeowner
Naples, FL, on Aug 25, 2022

I am completely satisfied with my home purchase from the initial viewing of the community with a fantastic realtor ([name removed]) through the whole process that finished with a final walkthrough with a great construction supervisor ([name removed]). I was kept apprised of all aspects and progress throughout the process, as well as any speed bumps. [name removed] lives in the community so she was able to share a wealth of information that not all realtors possess. She also went above and beyond her purview in so many instances that really alleviated me from hardship, worry and expense because I live 1500 miles away. I dealt with [name removed] as my sales rep and he too was very up front with all issues and was prompt with deadlines and reminders (which I needed). He’s well informed of the overall real estate market and really has his finger on the pulse of the ICP market as well the future developmental phases of the community. Lastly, I could not be more happy than I am with [name removed] who provided many pics and information throughout the construction. He wrapped it up with a thorough walkthrough and pointed out many minor needed touch ups that I would not have noticed for some time. He immediately followed up to ensure all those repairs/oversights were rectified for closing. He took much time explaining all the systems, warranties, contact numbers that I’d need, etc. He made me feel confident in my purchase. There was a communication misstep that caused a different shade of blue to be applied on the walls. A collaborative effort from [name removed], [name removed] and the powers to be made possible the repainting by [name removed]’s crew. I was delighted. Thank you all for a job well done.

4.9
Verified Homeowner
Naples, FL, on Aug 22, 2022

Throughout the entire building process I received weekly updates regarding progress. Sometimes the news was good, and other times the news was about delays. Never the less, [name removed] always kept me informed! I really appreciated that!! He did a wonderful job throughout the entire process and I am now enjoying my Beautiful, new home!!

5.0
Verified Homeowner
Naples, FL, on Aug 21, 2022

The entire crew from purchasing ([name removed]) to the foreman ([name removed]) and mastercare ([name removed]) were outstanding.

4.9
Verified Homeowner
Naples, FL, on Aug 15, 2022

We liked [name removed], he kept us informed on the build progress, even if it wasn’t good news. He was a pleasure to work with.

4.9
Verified Homeowner
Naples, FL, on Aug 12, 2022

Great communication by [name removed]!

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Naples, on Nov 02, 2022

[name removed] has done a great job getting vendors to schedule with us to repair various problems. Prior to [name removed] scheduling was very slow and at times nonexistent.

3.5
Verified Homeowner
Naples, on Oct 30, 2022

Very good at follow up, but not everything on the check list are finished 5 months post closing

3.5
Verified Homeowner
Naples, on Oct 24, 2022

The warranty service is mediocre. To achieve the final result is a difficult task. Some warranty work requires 2, 3, 4 or more return calls to achieve an acceptable level of completion. Some of the sub-contractors are not courteous and lack professionalism. EX: some will not return a call or respond to an e-mail. Also, we have been in our villa 6 months and still do not have a replacement shower door for the master bath. The good news, MasterCare does have excellent follow-up and takes care of the open items. JC and [name removed] are very good.

3.7
Verified Homeowner
Naples, on Oct 10, 2022

So far issues are being addressed timely. Our super [name removed] was excellent.

4.6
Verified Homeowner
Naples, on Oct 02, 2022

There are people who are suppose to do the warranty work and sometimes we are told that they have to find someone . Also contractors make appointments and thsn don’t confirm or show up so our time is wasted and nothing is done . . I do not understand why subcontractors can’t do it right the first time as opposed to going it over and over again. It is a waste of time and money.

3.6
Verified Homeowner
Naples, on Sep 22, 2022

Disappointed in how long it is taking to get repairs completed. The quality of the repair work is great, but it is taking longer than I expected.

4.2
Verified Homeowner
Naples, on Aug 10, 2022

It's been going well but sometimes takes a long time to get vendors out. [name removed] happy that our hurricane windows are making noises (often at night and disrupts sleep) and have been told it will 'just go away.' We'll see if that's true. The attention to detail from vendors is lacking - even when they come out again to do warranty work. It's ridiculous. [name removed] calls them again but it's not good.

3.1
Verified Homeowner
Naples, on Jul 30, 2022

Once I figured out who to speak to the service was responsive and consistent and accountable.

4.5
Verified Homeowner
Naples, on Jul 30, 2022

very good experience. everyone is professional, quick, and efficient

5.0
Verified Homeowner
Naples, on Jul 28, 2022

Our master care rep [name removed] has been wonderful & very on top of things. We have had several quality issues like roofing over dryer vents & caused dryer to short out & laundry room to flood. Several quality issues with vents, pool, pavers etc… plus the time line they promised was not accurate. All in all we love our community and the neighbors we have met. The gym is great and lap pool. They keep the lap pool too warm (should be 81-83) and is often 86 degrees plus. The availability of kayaks is great & the social events have been great. Can’t say enough how helpful [name removed] has been!

5.0
Verified Homeowner
Naples, on Jul 25, 2022

some items take way too long to resolve. Seven moths have gone by and I am still waiting for the resolution from [name removed] Windows and Doors for the stationary window in my breakfast area.

3.3
Verified Homeowner
Naples, on Jul 19, 2022

[name removed] has been great. Subcontractors have been eh...

4.0
Verified Homeowner
Naples, on Jul 07, 2022

Most of the issues have been corrected. Waiting on a couple of things to be scheduled. One is a defective floor board that is damaged. And the second is the light on the front that is crooked and needs the electrician and stucco people to work together on!

4.4
Verified Homeowner
Naples, on Jun 30, 2022

[name removed] is the best, she listens to our concerns and promptly responds with solutions.

5.0
Verified Homeowner
Naples, on Jun 29, 2022

Taken a little longer than we thought to clear up our punch list.

4.9
Verified Homeowner
Naples, on Jun 20, 2022

JC and [name removed] are FANTASTIC..responsive and get things done, Despite labor and material shortages

5.0
Verified Homeowner
Naples, on Jun 20, 2022

The windows have missing parts, screens. The window openings are cut unevenly, interior doors weren’t installed properly, the garage step wasn’t to code, the light fixtures outside are impossible to open to change the bulbs.

3.3
Verified Homeowner
Naples, on Jun 17, 2022

[name removed] has been great as are all [name removed] employees we interact with. Qualify of sub-contractors is another issue - many mistakes in the build and at times shoddy workmanship that are now driving warranty issues.

4.6
Verified Homeowner
Naples, on Jun 16, 2022

Excellent punch list follow up by the Master Care team and both [name removed]'s we delt with. 100% of our issues have been resolved timely and we are looking forward to our 6 month and 1 year walk throughs.

5.0
Verified Homeowner
Naples, on Jun 15, 2022

Timely, fast results

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Naples, on Jan 25, 2022

The landscaping was clearly thrown together and has never been acceptable

4.0
Verified Homeowner
Naples, on Jan 24, 2022

Liked the walk through intervals to address problems, MasterCare is a great resource to homeowners, from buying to closing everything was handled professionally

4.6
Verified Homeowner
Naples, on Jan 21, 2022

Everything

4.7
Verified Homeowner
Naples, on Jan 17, 2022

The 3 MasterCare visits is wonderfully unique. I am a Realtor and I know of no other community that offers this personal style of customer service.

4.3
Verified Homeowner
Naples, on Jan 11, 2022

Lawn and watering constant problems. Our back lawn has been nothing but weeds since last May. Juniper is not doing their job, the management is not doing their job

4.7
Verified Homeowner
Naples, on Dec 30, 2021

Construction is high quality. Houses are so close together that you can hear your neighbor's conversations.

4.5
Verified Homeowner
Naples, on Dec 29, 2021

Coming from a construction background there are a lot of mistakes that were made with the construction of my home. I will be reviewing them when I have my yearly walk through.

3.6
Verified Homeowner
Naples, on Dec 17, 2021

Honestly, both [name removed] and [name removed] have been wonderful to work with! I appreciate how they have everyone's best interest at heart.

4.3
Verified Homeowner
Naples, on Dec 15, 2021

They have been very responsive to my needs.

4.6
Verified Homeowner
Naples, on Nov 30, 2021

[name removed] our Mastercare specialist was responsive and interested in doing the right thing. She embodies the [name removed] experience.

4.6
Verified Homeowner
Naples, on Nov 28, 2021

kept us informed during various steps. Quick to respond. [name removed] was great!

3.9
Verified Homeowner
Naples, on Nov 23, 2021

We loved the personal care and attention during the build from [name removed] and after the build from [name removed]. Anything that needed attention they addressed and worked to our satisfaction. They are the best ambassadors to [name removed]!

4.7
Verified Homeowner
Naples, on Nov 15, 2021

Quality after a year is questionable. Broken roof tiles, settling of the driveway and walkway, still have a range with a damaged handled (came that way) Also, big chunk of stucco has broken off in the lanai. Hollow areas under some floor tiles and initial paint job leaves a lot to be desired. Still have a scratch on the bedroom window. [name removed] has tried to replace at least 3 times and all three they had to be sent away as replacement window was worse than the one installed Only saving grace is we still have our one year inspection in December

3.3
Verified Homeowner
Naples, on Oct 26, 2021

Great home!

5.0
Verified Homeowner
Naples, on Oct 24, 2021

So far, [name removed] has been direct and clear in communications with me. They have stood by the quality of their homes and been responsive in addressing any items that have arisen. Everyone we've met on the team has been outstanding.

4.9
Verified Homeowner
Naples, on Oct 22, 2021

[name removed] from Minto Master care has been amazing. She has worked diligently to take care of any issue and always has a fun "can do" attitude. Because of her positive influence I have gotten other friends to buy in this community.

4.8
Verified Homeowner
Naples, on Sep 20, 2021

You do what you say you will do!

3.5
Verified Homeowner
Naples, on Sep 19, 2021

Finishing warranty work has been a challenge at times.

4.2
Verified Homeowner
Naples, on Sep 15, 2021

Nothing I really disliked. I believe [name removed] really does want to do a good job

4.8
Verified Homeowner
Naples, on Aug 02, 2021

All went well with our home. Had a few issues which they took care of.

4.4
Verified Homeowner