Homebuilder Ratings & Reviews

Minto Communities - USA Reviews

5,963 Homeowner Reviews Completed Apr 2025 - Oct 2026

Overall Satisfaction

4.7
Customers' overall satisfaction
4.9
Customers' willingness to refer our communities to their friends and family

Location Map

 

Satisfaction Ratings by Location

Most Recent 20 Comments From All Locations
Purchase Experience Testimonials from Real Homebuyers

Hardeeville, SC, on Oct 16, 2026

Very good communication on what was being done on the progress of the house.

4.8
Verified Homeowner
City of Westlake, FL, on Oct 16, 2026

Loved the experience! [name removed] and [name removed] made the experience even better!

5.0
Verified Homeowner
Naples, FL, on Oct 16, 2026

We really enjoyed the entire process of working with [name removed]. From selecting a home with [name removed] in the sales office to working with our Job Supe, [name removed] and now MasterCare with [name removed] the past 6 months. It has been a great experience and all 3 of them have been extremely professional

5.0
Verified Homeowner
Hardeeville, SC, on Oct 16, 2026

Will was always responsive to any issues

5.0
Verified Homeowner
City of Westlake, FL, on Oct 16, 2026

[name removed] has been amazing assisting me in all my concerns and needs

5.0
Verified Homeowner
City of Westlake, FL, on Oct 15, 2026

Overall, I like the community, the design of the home, and the location. However, I was very disappointed with the quality control after closing and the amount of time it took to resolve construction defects. Some issues should have been identified and corrected before the home was delivered. The MasterCare process was also frustrating and took much longer than expected. I expected better quality and faster service from [name removed].

4.8
Verified Homeowner
Hardeeville, SC, on Oct 15, 2026

Couple of things I didn’t like. The major one was the lack of surge protector in the electrical panel! Two days after my walk through, there was a fire in the kitchen from an overloaded circuit, due to a lightening hit! Cabinets had to replaced, Sheetrock and backsplash tile, too. Additionally, wiring had to be pulled out and replaced! I manage architects, engineers, interior design and the building trades and come from a developers family. The stupidity of NOT putting in a $45 surge protector into EVERY new home built by [name removed] is pure stupidity. The fact that the home in the HH properties are in open susceptible lots, in a geological region known for severe thunder storms and lightning strikes and [name removed] does NOT install these in each home/unit, is unexceptionable! I required a surge protector be installed immediately after the fire. I would not pass papers on April 15th, if it hadn’t been done.

4.3
Verified Homeowner
Hardeeville, SC, on Oct 15, 2026

[name removed] is an amazing MasterCare [name removed]! I feel blessed to have been assigned to him. He is responsive, honest, helpful, and possesses a high-level of professional integrity.

5.0
Verified Homeowner
City of Westlake, FL, on Oct 15, 2026

[name removed] has been assisting very thoroughly and has come through with everything he said he would.

5.0
Verified Homeowner
City of Westlake, FL, on Oct 15, 2026

The Sales person [name removed] is excellent and represents [name removed] very well. She Knows the product in and out. The construction people are dedicated and helpful. The entire staff keeps us returning to [name removed].

4.6
Verified Homeowner
Hardeeville, SC, on Oct 15, 2026

I work with contractors, building mangerment and personal my hole career. This purchase, build was one of the easiest/ pleasurable to complete.

5.0
Verified Homeowner
Hardeeville, SC, on Oct 14, 2026

Contract with [name removed] was great [name removed] was incredible and kind.

5.0
Verified Homeowner
Panama City Beach, FL, on Oct 14, 2026

Our Master Care Superintendent [name removed] Frame has been great to work with, attentive and responsive.

5.0
Verified Homeowner
Hardeeville, SC, on Oct 14, 2026

ANY ISSUE WE HAD WAS HANDLED WITH A VERY QUICK RESPONSE BY OUR REP ,[name removed] ,WHO HAS BEEN FANTASTIC TO WORK WITH!!!!

4.9
Verified Homeowner
City of Westlake, FL, on Oct 14, 2026

The floors were VERY, VERY uneven and poorly done. We removed the carpet and replaced with tiles downstairs and wood upstairs. The surfaces downstairs required A LOT of additional material (Cement) before tiles could be placed. We had a VERY difficult time locking the wood upstairs in the bedrooms. Some pieces are still unlocked thus uneven and uncomfortable to walk on. We are VERY, VERY disappointed in the quality of work that was done on the floors that were carpeted.

4.1
Verified Homeowner
Hardeeville, SC, on Oct 14, 2026

I most like that [name removed] does such a great job.

5.0
Verified Homeowner
City of Westlake, FL, on Oct 13, 2026

[name removed] was great, always had answers, and always willing to get the job done.

4.5
Verified Homeowner
City of Westlake, FL, on Oct 13, 2026

Easy process and easy communication

5.0
Verified Homeowner
City of Westlake, FL, on Oct 13, 2026

[name removed] supervisor walking us through each of our inspections was very knowledgeable and a true professional. He really cared about his customers and the quality of the work his company did, this is a large part of what made our whole experience wonderful, was due to [name removed] and the [name removed] team

4.6
Verified Homeowner
Naples, FL, on Oct 13, 2026

[name removed]'s team was great; it was a pleasure working with them. [name removed] was our go to person, she was amazing!

5.0
Verified Homeowner

Builder Profile

Minto Communities - USA logo

Our story begins in 1955 with a simple belief: that we could build better places to live, work and play, one home and one relationship at a time. Since then, The Minto Group has successfully built a fully-integrated real estate company that can meet the needs of any individual, family, investor or business. We’ve accomplished a lot over the years, and as we continue to celebrate new ventures, milestones, innovations and investments, we’re always looking ahead to what’s possible. Read on to learn more about our journey over the past 60+ years.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less