Homebuilder Ratings & Reviews

Minto Communities - USA Reviews

8,002 Homeowner Reviews Completed Oct 2023 - Apr 2025

Overall Satisfaction

4.6
Customers' overall satisfaction
4.8
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

City of Westlake, FL, on Apr 21, 2025

[name removed] was outstanding in his updates to us, we really liked his level of engagement and all the pictures. Was wonderful to track along and any question we had was answered almost immediately. [name removed] home care - was another valuable contact. She made the experience after we got the keys really easy and was on deck with helpful information which again was really appreciated. I would recommend this dream team to a future home buyer! Please pass on my thanks to them both ;)

5.0
Verified Homeowner
City of Westlake, FL, on Apr 21, 2025

Our project manager, [name removed], is the best. Extremely accessible, knowledgeable, and helpful. Made us feel like family.

5.0
Verified Homeowner
Panama City Beach, FL, on Apr 21, 2025

professional and friendly

5.0
Verified Homeowner
Panama City Beach, FL, on Apr 21, 2025

[name removed] was my builder and was excellent from start to finish with communication and workmanship and knowledge! She made my building experience pleasurable and stress free. The best builder!

5.0
Verified Homeowner
City of Westlake, FL, on Apr 21, 2025

I wish they were more options with the types of paint - we have children so they are getting their fingerprints on the walls. Also having more options with counter top design- waterfall etc. But overall I love the way my house was built, our contractor and realtor was always on top of everything. They both went above and beyond when we had questions or concerns.

5.0
Verified Homeowner
City of Westlake, FL, on Apr 20, 2025

Well I must say from the beginning to the end everything went smoothly. Let me start with [name removed] that I first met since she is the sales department, extremely nice, down earth person , professional and knowledgeable as well. She was able to navigate us through the process without any problems because we weren’t to sure about a lot of things, her guidance reinsure us. Transitioning from the design team she was very clear and honest. Lastly I met my builder [name removed]( if you know you know) . [name removed] a big thank you for you my family and I are extremely grateful. He always keeps us updated about the progress of the house, always sent pictures of the house too. He always cares about our concerns and wants to make sure we are very happy and comfortable with everything as we’re moving along . I can’t stress myself enough to say [name removed] have a great team so far because everyone who were in my path were very professional Thank you.

4.7
Verified Homeowner
Hardeeville, SC, on Apr 20, 2025

Not enough time with [name removed]. Still don't know how to get involved in activities or all that my new community has to offer.

4.7
Verified Homeowner
Naples, FL, on Apr 20, 2025

Beautiful home and great customer care.

5.0
Verified Homeowner
Hardeeville, SC, on Apr 19, 2025

House plans used, community look.

5.0
Verified Homeowner
Panama City Beach, FL, on Apr 19, 2025

Initial contact was awesome. once process started the communication was great. [name removed] our builder was incredible with keeping us informed on everything and after closing. He did a great job in insuring everything was perfect. [name removed] our MasterCare rep has been great too

5.0
Verified Homeowner
Panama City Beach, FL, on Apr 19, 2025

The people involved were professional and helpful.

4.6
Verified Homeowner
Panama City Beach, FL, on Apr 19, 2025

[name removed] was fantastic and [name removed] did an excellent job of keeping us updated on our construction. [name removed] jumped in and assisted us successfully with a home insurance isue at the closing. [name removed] did not document our flooring correctly and then when we followed up upon closing was unwilling to correct the flooring issue, even though it was the small guest bath.

4.9
Verified Homeowner
Hardeeville, SC, on Apr 19, 2025

Love our home and the build process. Everone made it simple once we were able to speak with folks. Challenges were not being able to solicited or call me in Minnesota, getting my own realtor solved that

4.8
Verified Homeowner
Panama City Beach, FL, on Apr 18, 2025

We had one of the best builders and our Mastercare rep was great.

4.5
Verified Homeowner
Hardeeville, SC, on Apr 18, 2025

The selection process and no variances allowed. Also not pleased with bait and switch on the microwave

4.5
Verified Homeowner
Panama City Beach, FL, on Apr 18, 2025

My purchase experience was the best I have had - I've built several homes and this was by far the most pleasant, least stressful, positive experience I've had. I probably had a million questions that were always answered thoroughly and quickly by [name removed] in Sales, [name removed] in Design, [name removed] in building, or [name removed] with MasterCare. I am very happy with the quality of the house and am enjoying my first few weeks in the neighborhood.

5.0
Verified Homeowner
City of Westlake, FL, on Apr 18, 2025

I hated having to wait so long for the house to be built. I enjoyed everyone giving me a warm friendly greeting and truly seaming to care. I thought most of the upgrades were very overpriced.

4.3
Verified Homeowner
Hardeeville, SC, on Apr 18, 2025

We liked how friendly and accommodating the staff was. We disliked the quality of the home, there was very little craftsmanship. Everything is sub-contracted, certainly by the lowest bidder and the quality or lack of shows.

4.6
Verified Homeowner
Daytona Beach, FL, on Apr 18, 2025

Love the LMDB community! I have a quality home in a wonderful neighborhood that will only continue to grow in value. Love the green spaces that were maintained. Not enough parking in area of town center and no guest parking areas in each phase. Adding those and perhaps 2-3 more feet of driveway would be a wonderful addition!

5.0
Verified Homeowner
Panama City Beach, FL, on Apr 18, 2025

The communication was excellent, always kept up to date

4.9
Verified Homeowner

Builder Profile

Our story begins in 1955 with a simple belief: that we could build better places to live, work and play, one home and one relationship at a time. Since then, The Minto Group has successfully built a fully-integrated real estate company that can meet the needs of any individual, family, investor or business. We’ve accomplished a lot over the years, and as we continue to celebrate new ventures, milestones, innovations and investments, we’re always looking ahead to what’s possible. Read on to learn more about our journey over the past 60+ years.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less