Homebuilder Ratings & Reviews

Minto Communities - USA Reviews

7,722 Homeowner Reviews Completed Apr 2024 - Oct 2025

Overall Satisfaction

4.7
Customers' overall satisfaction
4.8
Customers' willingness to refer our communities to their friends and family

Location Map

 

Most Recent 20 Comments From All Locations
Purchase Experience Testimonials from Real Homebuyers

Panama City Beach, FL, on Oct 23, 2025

Very professional Right on top of calls and customer service

5.0
Verified Homeowner
City of Westlake, FL, on Oct 23, 2025

Transparency

5.0
Verified Homeowner
Panama City Beach, FL, on Oct 23, 2025

The process to getting a lot.

4.8
Verified Homeowner
Naples, FL, on Oct 22, 2025

Everyone was nice to work with

5.0
Verified Homeowner
City of Westlake, FL, on Oct 22, 2025

Dislike not having access to the amenities during the final building stages. Overall, [name removed], [name removed], and [name removed] were amazing.

5.0
Verified Homeowner
Daytona Beach, FL, on Oct 22, 2025

Pretty much everything Master care was fine. [name removed] was horrible. Our second home. Still not fixed. Ripped me off on the kitchen. The way I see it they owe us 3400 and to take trees down. I could go on and on but I won’t waste another minute

1.6
Verified Homeowner
Panama City Beach, FL, on Oct 22, 2025

Our sales person, [name removed] and our builder, [name removed]- top notch and they know the whole build process and were terrific to work with- tough job with my husband being a builder! They kept us informed and part of the decision making through the whole process. Wonderful experience!

5.0
Verified Homeowner
Panama City Beach, FL, on Oct 22, 2025

The builder and master care specialist have been very attentive and communicative

5.0
Verified Homeowner
Panama City Beach, FL, on Oct 21, 2025

We have had an issue with the AC compressor since we moved in. Our lights flicker when the AC comes on. It has been reported multiple times and also noted by an outside inspector during our one year walk through. [name removed] still will not pay for correction.

4.2
Verified Homeowner
City of Westlake, FL, on Oct 21, 2025

Honest, there was nothing I disliked. [name removed] and [name removed] were amazing throughout the whole process. They address any of our concerns, they were honest and open and honestly completely helpful through the whole journey.

5.0
Verified Homeowner
Hardeeville, SC, on Oct 21, 2025

I found [name removed] the POC during the construction of my home to be very responsive with excellent communication thruout the process. Every Friday I would get pictures and an update of the progress. Any questions I had were answered promptly. The sales office POC, [name removed], was also excellent. She was great about answering questions and getting me information as needed. Great teamwork!

5.0
Verified Homeowner
Panama City Beach, FL, on Oct 21, 2025

[name removed] has had 6 visits to find someway not to correct the cooling issue in my home. I am one of many if not more than a hundred having cooling issues

3.3
Verified Homeowner
City of Westlake, FL, on Oct 21, 2025

Follow ups were great. My Mastercare rep [name removed] was always helpful.

5.0
Verified Homeowner
Panama City Beach, FL, on Oct 21, 2025

The staff. Everyone is helpful and friendly. I feel my home is the best built home I've ever lived in.

4.8
Verified Homeowner
Panama City Beach, FL, on Oct 20, 2025

The fact that it took 4-5 attempts at repairing a hole in the seam of our shower at the floor level was a bit much. The grout or caulk was not done properly from the beginning and each time a repair was attempted, it failed ~ until the last time. So far, so good. It’s holding for now and we hope it continues to do so.

5.0
Verified Homeowner
Hardeeville, SC, on Oct 20, 2025

The updates on construction progress

5.0
Verified Homeowner
Panama City Beach, FL, on Oct 20, 2025

The lack of flexibility when it came to certain request. [name removed] paint color, decorative windows, barn doors, etc.

5.0
Verified Homeowner
Hardeeville, SC, on Oct 19, 2025

Liked the weekly updates from our construction supervisor [name removed].

5.0
Verified Homeowner
City of Westlake, FL, on Oct 19, 2025

[Translated from ES] The quality of the house's workmanship and the compliance with its delivery time.

5.0
Verified Homeowner
Panama City Beach, FL, on Oct 19, 2025

We were told that what we saw in the model unit is what we would receive in our units. There were less outlets and some in different places in my unit than in the model. Although the sales people and the builder said they apologized for the discrepancies, they did nothing to make it better for me and did not make my unit match what we were told we would have.

2.3
Verified Homeowner

Builder Profile

Our story begins in 1955 with a simple belief: that we could build better places to live, work and play, one home and one relationship at a time. Since then, The Minto Group has successfully built a fully-integrated real estate company that can meet the needs of any individual, family, investor or business. We’ve accomplished a lot over the years, and as we continue to celebrate new ventures, milestones, innovations and investments, we’re always looking ahead to what’s possible. Read on to learn more about our journey over the past 60+ years.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less