Homebuilder Ratings & Reviews

Minto Communities - USA Reviews

6,303 Homeowner Reviews Completed Mar 2025 - Sep 2026

Overall Satisfaction

4.7
Customers' overall satisfaction
4.9
Customers' willingness to refer our communities to their friends and family

Location Map

 

Satisfaction Ratings by Location

Most Recent 20 Comments From All Locations
Purchase Experience Testimonials from Real Homebuyers

City of Westlake, FL, on Sep 26, 2026

Neighborhood, cleanest, Stores closest.Friendly Places

5.0
Verified Homeowner
Panama City Beach, FL, on Sep 26, 2026

Everyone I have contacted throughout the whole process from buying to move in and becoming a resident has been very friendly, professional, and has either met my expectations or exceeded. I could not be happier with my home, the community and all the [name removed] employees that have helped us along the way!

5.0
Verified Homeowner
City of Westlake, FL, on Sep 25, 2026

[name removed] is by far the best part of our experience. He was very tentative to our needs and was always available. He demonstrated extreme professionalism and care for us. He made us feel like we were his only clients. He built us a beautiful home and we now consider him family

5.0
Verified Homeowner
City of Westlake, FL, on Sep 24, 2026

[name removed] was amazing and consistently went beyond her scope to help us or connect us with the right people to support. Lack of communication throughout the build process and lack of addressing concerns was frustrating however the MOST frustrating was having a final walkthrough with minimal concerns all to find out the day prior to our closing our kitchen island countertop had to be replaced the day of our closing. Certain items on the punch out list still haven’t been fixed such as our garage door not closing properly. Once we closed, we noticed the laundry room was getting hot, humid, and clothes weren’t drying when the dryer was on. Come to find out the dryer vent hose was never connected. Two days ago (9/22), we closed on 8/25, we looked up in the garage and realized the attic light was left on, to which we had no means of reaching it to turn it off. Both of which are fire hazards. When the home was being built, I was so happy to see the quality of the materials and tidiness of how they were maintained. However, as the home progress progressed, the sloppiness of the contractors [name removed] subs out showed. When stucco was being applied outside, they hit the fascia board with a boom lift, that took forever to get fixed. We have floor boards that we are stubbing our toes on that need to be fixed before further water damage occurs. Again, the door leading from laundry room to garage NEEDS TO BE FIXED even if I try to leave it all the way open for it to slam it doesn’t close. Outside, every single yard floods, the sides of the houses can’t even be mowed because they don’t get any sun and it’s a mud pit, drains should be installed or at the very least offer to be installed at time of group A selections.

3.0
Verified Homeowner
Panama City Beach, FL, on Sep 24, 2026

Nothing

5.0
Verified Homeowner
Hardeeville, SC, on Sep 24, 2026

We are extremely pleased with our experience all of [name removed] employees have worked very hard to make sure that our home is everything we hoped for.

5.0
Verified Homeowner
City of Westlake, FL, on Sep 24, 2026

We purchased a model home and I was a little concerned about putting down a 10% deposit without the paperwork in place

4.5
Verified Homeowner
Panama City Beach, FL, on Sep 24, 2026

Like - builder ([name removed]) did a great job Dislike - amount of $ required for build vs. rolling cost into price of house

4.0
Verified Homeowner
Naples, FL, on Sep 24, 2026

Both [name removed] and [name removed] are incredibly knowledgeable and Professional. Both responded quickly, efficiently and were consistent in their capacity to respond to any issues. In the past year, [name removed] has gone above and beyond to make me comfortrable and confident with my new home. She responded and answered all my questions.

4.6
Verified Homeowner
Panama City Beach, FL, on Sep 24, 2026

We have had issues with landscaping for months now. Sod has been replaced but died within two months. There are several sprinkler heads that need replacing for weeks now. The entrance of the subdivision on [name removed] Boulevard looks beautiful but the same care and attention is not given to the residents. The landscaping company is capable of making our lawns look good but do not take the time to do it. Is this the decision made by [name removed] or landscaping company? We also have a list of year end issues that need to be fixed. Met with our Mastercare representative on September 1 and so far nothing has been resolved.

3.8
Verified Homeowner
City of Westlake, FL, on Sep 23, 2026

I liked the thoroughness of the employees.

5.0
Verified Homeowner
City of Westlake, FL, on Sep 23, 2026

Salespeople building super great the after closing ok Pleased with home but there’s a few small things that could have been done better

4.1
Verified Homeowner
Hardeeville, SC, on Sep 23, 2026

The quality of home is strong. The [name removed] representative [name removed] does a great job responding to issues promptly and resolving same. He should be given much credit. However, undoubtedly the weakest link in the [name removed] chain is the landscaping contractor. They are non responsive and do a below average completing their duties. We went 3 weeks without anyone simply cutting our grass. It’s summer and there is no excuse for their poor workmanship.

4.5
Verified Homeowner
Panama City Beach, FL, on Sep 23, 2026

The landscaping in our lot has been horrible since we closed in March and has yet to be resolved. Also, we have an unaddressed issue with an $11 fee charged to us by the HOA. Unresolved since July.

4.1
Verified Homeowner
City of Westlake, FL, on Sep 23, 2026

Great Job [name removed].

5.0
Verified Homeowner
Panama City Beach, FL, on Sep 23, 2026

Communication has been terrific.

4.8
Verified Homeowner
Hardeeville, SC, on Sep 22, 2026

Love the support and responsiveness. Front door was replaced and still closes hard, I’ll bring it up again at my 6 month check in. Garage door keeps going up randomly and it’s a safety issue at night. But hopefully they’ll fix that soon.

5.0
Verified Homeowner
City of Westlake, FL, on Sep 22, 2026

The home buying process was fast and easy

5.0
Verified Homeowner
City of Westlake, FL, on Sep 22, 2026

The builder was amazing. They immediately fixed any issue that was in the home. The Build quality was great. Very few issues within the home either.

4.7
Verified Homeowner
City of Westlake, FL, on Sep 22, 2026

I like the help of [name removed] provided. So far the quality of the material is decent, but unfortunately, the workmanship, installation and finishing are not up to the expectations. There have been many repairs throughout the year, I have to take numerous valuable days off for work to accommodate appointments and contractors. It has been extremely inconvenient and frustrating to continually have to rearrange my schedule for repairs that should have been done correctly in the first place.

4.9
Verified Homeowner

Builder Profile

Minto Communities - USA logo

Our story begins in 1955 with a simple belief: that we could build better places to live, work and play, one home and one relationship at a time. Since then, The Minto Group has successfully built a fully-integrated real estate company that can meet the needs of any individual, family, investor or business. We’ve accomplished a lot over the years, and as we continue to celebrate new ventures, milestones, innovations and investments, we’re always looking ahead to what’s possible. Read on to learn more about our journey over the past 60+ years.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less