Homebuilder Ratings & Reviews

Minto Communities - USA Reviews

6,662 Homeowner Reviews Completed Nov 2024 - May 2026

Overall Satisfaction

4.7
Customers' overall satisfaction
4.8
Customers' willingness to refer our communities to their friends and family

Location Map

 

Most Recent 20 Comments From All Locations
Purchase Experience Testimonials from Real Homebuyers

Hardeeville, SC, on May 14, 2026

Like the building superintendent [name removed] and the MasterCare [name removed].

5.0
Verified Homeowner
Panama City Beach, FL, on May 14, 2026

It is impossible to pinpoint one item that we’ve loved. From working with [name removed] in Sales, to [name removed]—the builder—to [name removed] our master care person, all the front desk help in the Sales office, & [name removed] in design, we’ve [name removed], extremely satisfied and happy!! Our dislike? The breaker boxes flat out suck. The team of people we mentioned—-and more of them we failed to note— are amazing and [name removed] should double their salaries! ??.

5.0
Verified Homeowner
Hardeeville, SC, on May 14, 2026

[name removed], [name removed] and [name removed] have an absolute pleasure to work with!

5.0
Verified Homeowner
Hardeeville, SC, on May 14, 2026

[name removed], [name removed]’s, [name removed]

5.0
Verified Homeowner
City of Westlake, FL, on May 14, 2026

[name removed] was incredible, his customer service went above and beyond my expectations and my the overall experience a very pleasant one.

5.0
Verified Homeowner
Daytona Beach, FL, on May 14, 2026

Our representative [name removed] communicated with us and resolved all issues timely.

4.9
Verified Homeowner
Panama City Beach, FL, on May 14, 2026

Overall it’s been a very positive experience. I dislike the fact that the installed HVAC requirements don’t match the permits on file with the county. Permit says 4 ton unit and 3.5 is installed. In addition the sales literature states a “high efficient” system will be installed and our unit is below the industry standard in terms of high efficiency.

4.9
Verified Homeowner
Hardeeville, SC, on May 13, 2026

Feels like I am just a number, not a home owner.

4.6
Verified Homeowner
City of Westlake, FL, on May 13, 2026

[name removed] with Mastercare is amazing. Thank you. 2nd home with [name removed] and this time around it is so much better. The one thing I truly hate is the defective wash machine. I tried so many times to let them change it and still nothing has been done. My clothes are destroyed and whirlpool refuse to change it. That is the worst issue.

4.7
Verified Homeowner
Panama City Beach, FL, on May 13, 2026

We have had no problems contacting [name removed] Communities for questions or concerns. Our Master Care contact, [name removed], has been easy to work with and if we have had any concerns or questions they are quickly addressed and resolved. We have been well taken care of by [name removed] and we appreciate her professionalism and friendliness. [name removed] and [name removed]

5.0
Verified Homeowner
City of Westlake, FL, on May 13, 2026

Very good experience. [name removed] is a great asset to [name removed].

5.0
Verified Homeowner
City of Westlake, FL, on May 13, 2026

Everything has been so easy. Our master care rep, [name removed], is phenomenal and super responsive! Any issue we have had has been addressed quickly and efficiently.

5.0
Verified Homeowner
Panama City Beach, FL, on May 13, 2026

My Master care person made sure all the items from The Home Inspection were completed.

4.9
Verified Homeowner
Daytona Beach, FL, on May 13, 2026

Our [name removed]. [name removed] was very responsive and informative making this a pleasant experience.

5.0
Verified Homeowner
Hardeeville, SC, on May 13, 2026

Everything is beyond expectations. [name removed] is a breeze to work with

5.0
Verified Homeowner
City of Westlake, FL, on May 12, 2026

Overall my experience with [name removed] has been pleasant. I have some minor issues but my Master Care rep, [name removed] made sure that they were taken care of. He is wonderful to work with. He addresses my concerns in a timely manner.

5.0
Verified Homeowner
Hardeeville, SC, on May 12, 2026

The people / respresentatives.

5.0
Verified Homeowner
City of Westlake, FL, on May 12, 2026

How attentive and hands on everybody is

5.0
Verified Homeowner
City of Westlake, FL, on May 12, 2026

Some of the repairs done have been hit it miss

3.5
Verified Homeowner
Panama City Beach, FL, on May 11, 2026

[name removed] provided so many tips for successfully maintaining my home! Great support.

5.0
Verified Homeowner

Builder Profile

Our story begins in 1955 with a simple belief: that we could build better places to live, work and play, one home and one relationship at a time. Since then, The Minto Group has successfully built a fully-integrated real estate company that can meet the needs of any individual, family, investor or business. We’ve accomplished a lot over the years, and as we continue to celebrate new ventures, milestones, innovations and investments, we’re always looking ahead to what’s possible. Read on to learn more about our journey over the past 60+ years.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less