Homebuilder Ratings & Reviews

Minto Communities - USA Reviews

5,239 Homeowner Reviews Completed Dec 2021 - Jun 2023

Overall Satisfaction

4.5
Customers' overall satisfaction
4.5
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Community Satisfaction Ratings

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Panama City Beach, FL, on Jun 03, 2023

Lack of quality workmanship. Overall the quality is poor. Cabinets were not painted well, shower was installed wrong and then leaked, vent good to stove wasn’t hooked up. Toilets wouldn’t work. Painting of house overall was poor. Figured we’re not installed correctly and island is not completed correctly. Promises to have some things fixed still haven’t happened even though noted before closing. The electrical box in the front of our house is sliding off the pedestal. It’s been that was for over a month. We still do t have down spouts. We received decent updates but they weren’t always accurate based on the items that were wrong after closing. Our salesperson was really great as well as the design center.

4.1
Verified Homeowner
Naples, FL, on Jun 03, 2023

Well, my ratings are specific to three individuals that I feel share the MINTO mission statement. They are: [name removed], [name removed] and [name removed]. Without their dedicated efforts, I would still not be in my house. The local team for warranty still lacks the experience necessary to deal with vendors and subs.

3.9
Verified Homeowner
Panama City Beach, FL, on Jun 03, 2023

When I opted out of a pocket door to my master bath, it should have been explained to me that this meant there would be no door.

4.5
Verified Homeowner
Hardeeville, SC, on Jun 02, 2023

Yes warranty work is being done but being at the mercy of repair people is a pain. 1st appointment to look at defect. Then wait for someone else to do the work" not happy"

4.7
Verified Homeowner
Panama City Beach, FL, on Jun 02, 2023

Very professional builder we had and the whole process was very well put together

5.0
Verified Homeowner
Daytona Beach, FL, on Jun 02, 2023

We received a lot of attention from all members of the [name removed] team throughout the process. We would have like to have the option of adding a window in the leaving room and having a more reasonably priced choice of paint as we had to contract it out. We would have also preferred to have more upgrades included in the price.

4.7
Verified Homeowner
City Of Westlake, FL, on Jun 02, 2023

Vendors do not show up for appointments

2.8
Verified Homeowner
Daytona Beach, FL, on Jun 02, 2023

Quality of upper tier level 5 cabinetry in kitchen and bath has been very disappointing. Have been waiting a year for repair/replacement in a number of areas. Not satisfied either with dampness/drainage issues between my house and 938 CRW. Whirlpool appliances DW and refrigerator also disappointing. Mastercare rep [name removed] has generally done a good job but I do understand she can only do so much where [name removed] vendors are concerned

3.6
Verified Homeowner
Daytona Beach, FL, on Jun 02, 2023

My service rep. [name removed] has exceeded in her quick responses and in understanding of problems and how to fix them.

5.0
Verified Homeowner
Hardeeville, SC, on Jun 02, 2023

It took a long time from contract to move-in but I understand the circumstances.

5.0
Verified Homeowner
Daytona Beach, FL, on Jun 02, 2023

Customer care has been EXTEMLY responsive. Easy to contact and the venders have been very accommodating to our schedule.

5.0
Verified Homeowner
Panama City Beach, FL, on Jun 02, 2023

Not being throughly explained how the closing would go and what office would notify me officially. Also using a preferred lender with a locked in interest rate how the extension of my closing effected my lock and required additional funds for it to be extended

4.9
Verified Homeowner
Naples, FL, on Jun 02, 2023

Construction was long and delays were pushed to over a year. once we go a closing date, the finishing was rushed and there we a lot of things the were incomplete when we did our walk through. We had to fly in from Chicago and we didn't have time to see the finished home until we actually closed. There we still issues and this was very disappointing. Our general was very good getting things done as best as he could. He was very accommodating and did the best he could.

4.6
Verified Homeowner
City of Westlake, FL, on Jun 02, 2023

Every time I had a question during the building process I used to text or call [name removed] or [name removed] and they answer all my questions or concerns. It was a wonderful experience from contract to move in.

4.8
Verified Homeowner
Panama City Beach, FL, on Jun 02, 2023

The warranty service and our Mastercare Advisor [name removed] have been OUTSTANDING!

5.0
Verified Homeowner
Daytona Beach, FL, on Jun 02, 2023

That my builder [name removed] didn’t finish his list and it took 5 months to get everything done . [name removed] and [name removed] were great . Waiting to fix a high spot from foundation .

4.6
Verified Homeowner
City of Westlake, FL, on Jun 02, 2023

[name removed] has been great at getting things fixed when we have contacted him about any issues within the home. We noticed the back lanai getting wet inside due to no gutters in the back, it would be great to get gutters in the back of the house to be able to enjoy the outside area when it rains.

5.0
Verified Homeowner
City of Westlake, FL, on Jun 02, 2023

[name removed] made sure we were continually updated through to the entire process. He was thorough with his building process, never over promising while constantly delivering. His steadfast approach helped us feel confident we were in the best hands [name removed] could give us. I don't know many builders but I do believe they should follow this man's blueprint of strict adherence to details.

5.0
Verified Homeowner
City Of Westlake, FL, on Jun 01, 2023

I’m not satisfied with the scheduling of follow up appointments. There has been confusion on items that need to be addressed. For example I had someone come out to replace base boards after a major leak with the air conditioners ruined the base boards and drywall but no one came out to replace the lock board on the cabinet. Instead I had someone come out to replace base boards again in error. Additionally, touch up painting appointment did not match date and time in email sent to me.

4.2
Verified Homeowner
Hardeeville, SC, on Jun 01, 2023

No heavy pressure when making our A & B selections; courteous and helpful. Didn't like the extended wait time from waiting list to contract to closing.

5.0
Verified Homeowner

Builder Profile

Minto Communities - USA logo

Our story begins in 1955 with a simple belief: that we could build better places to live, work and play, one home and one relationship at a time. Since then, The Minto Group has successfully built a fully-integrated real estate company that can meet the needs of any individual, family, investor or business. We’ve accomplished a lot over the years, and as we continue to celebrate new ventures, milestones, innovations and investments, we’re always looking ahead to what’s possible. Read on to learn more about our journey over the past 60+ years.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less