Homebuilder Ratings & Reviews

Minto Communities - USA Reviews

8,021 Homeowner Reviews Completed Jun 2023 - Dec 2024

Overall Satisfaction

4.6
Customers' overall satisfaction
4.7
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Panama City Beach, FL, on Dec 19, 2024

No grocery store that was promised after 1000 homes

4.6
Verified Homeowner
City of Westlake, FL, on Dec 19, 2024

Great staff, great team, very professional and kind

5.0
Verified Homeowner
Hardeeville, SC, on Dec 19, 2024

No real problems

5.0
Verified Homeowner
Panama City Beach, FL, on Dec 18, 2024

I have only had 2 issues. Our Master Care person was on top of the broken tile in our kitchen and it was replaced. The other issue is an HOA issue having to do with a sink hole in our yard. It was turned into the HOA in July and then again in October. So far, the hole is still there and we are concerned that somebody may step in it and get hurt.

5.0
Verified Homeowner
City of Westlake, FL, on Dec 18, 2024

[name removed] supervisor is extremely good in supporting us.

5.0
Verified Homeowner
Panama City Beach, FL, on Dec 17, 2024

I liked everything It is a complete pleasure Thanks

5.0
Verified Homeowner
City of Westlake, FL, on Dec 16, 2024

What i dislike the most is what happens after you purchase your home. You go into the process with high expectations and once the deal is done the multiple issues you are faced with are not handled as they should. From the quality of the construction, the appliances are not that great and especially when you upgrade and feel cheated because of the quality. The vendors used having to come back and forth to your home to fix problems that should not have happened if true care and quality were considered when deciding to go with one product or another. What i liked the most and i appreciated, is our Minto Representative that i had to call constantly and complain to about the various issues we had with the home. His attention to our needs is 2nd to none. I commend him because he did what he could with the resources provided.

3.6
Verified Homeowner
Panama City Beach, FL, on Dec 16, 2024

I wish I could get some customer care or warranty service done

1.0
Verified Homeowner
City of Westlake, FL, on Dec 16, 2024

Overall happy with it no complaints

4.8
Verified Homeowner
Hardeeville, SC, on Dec 16, 2024

We liked how everyone communicated with us. We disliked how the closing was rushed when the house was not clearly ready to move in.

4.5
Verified Homeowner
Daytona Beach, FL, on Dec 16, 2024

My closing celebration was non-existent. There was a problem the morning we closed to get the CO. I know that was a [name removed] [name removed] issue. But I think [name removed] should have known earlier than the morning we were to close. My closing date was set for weeks, and the last minute CO problem should not have happened!

4.6
Verified Homeowner
Daytona Beach, FL, on Dec 16, 2024

I received weekly updates on the progress of my home. The interaction from sales through construction and close were all excellent. [name removed] our Superintendent went above and beyond to make sure we were kept up to date. We did have an inspector who pointed out minor items and they were taking care of quickly and to satisfaction.

5.0
Verified Homeowner
Daytona Beach, FL, on Dec 16, 2024

[name removed] delivered my villa on time.

5.0
Verified Homeowner
Panama City Beach, FL, on Dec 16, 2024

Overall the quality of our home is awesome. I would like to see a bit better landscaping. I have been trying to have [name removed] put down in our beds for over 6 months. I’m sure it will get better.

4.7
Verified Homeowner
Hardeeville, SC, on Dec 16, 2024

Some of the warranty service that we have used took a very long time to come out and fix the issue.

4.0
Verified Homeowner
Panama City Beach, FL, on Dec 15, 2024

After signing contract a Veterans Bonus/Incentive was offered and when I asked about this I was told no, not eligible even though construction had not begun in our home. Thought it was kinda of petty, but it all about your profit margin not actually honoring vets. So, your advertisements like this are nothing more than publicity to make it seem as you support veterans.

4.8
Verified Homeowner
Hardeeville, SC, on Dec 15, 2024

[name removed] really cares and has been on top of any of our requests! Everyone that has come to the house to make those repairs have been polite, punctual and professional (including [name removed]!)! Really like having the mid-year visit/walk-through - a real plus!

5.0
Verified Homeowner
Panama City Beach, FL, on Dec 15, 2024

They have always addressed our concerns in a timely manner

4.6
Verified Homeowner
Panama City Beach, FL, on Dec 15, 2024

Everything was explained well and on schedule

5.0
Verified Homeowner
Panama City Beach, FL, on Dec 15, 2024

We love our home. We’ve had a few things go wrong but mastercare came and fixed the problems right away. We are so happy to live in paradise!

4.9
Verified Homeowner

Builder Profile

Our story begins in 1955 with a simple belief: that we could build better places to live, work and play, one home and one relationship at a time. Since then, The Minto Group has successfully built a fully-integrated real estate company that can meet the needs of any individual, family, investor or business. We’ve accomplished a lot over the years, and as we continue to celebrate new ventures, milestones, innovations and investments, we’re always looking ahead to what’s possible. Read on to learn more about our journey over the past 60+ years.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less