Homebuilder Ratings & Reviews

Minto Communities - USA Reviews

8,124 Homeowner Reviews Completed Sep 2023 - Mar 2025

Overall Satisfaction

4.6
Customers' overall satisfaction
4.8
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Panama City Beach, FL, on Mar 29, 2025

We loved every aspect of this experience. Every staff member we encountered was professional, engaging and more than happy to accommodate our every question or need. From [name removed] in sales to [name removed] and [name removed] in Design and [name removed] as our builder, they were all exceptional people and a joy to work with. I want to give extra praise and attention to [name removed] who was there at every turn and had answers for every question. His attention to details was amazing, his knowledge and experience enabled him to excel as a [name removed] ambassador. In fact, every single staff member we encountered were wonderful ambassadors. [name removed] was on top of every detail and built our home exactly as we envisioned it. [name removed] and [name removed] were incredibly helpful in sorting through the countless design options and helped us integrate all of our decisions into the final design all while keeping us in budget. We recommend LMWS to anyone and everyone we encounter that is looking for a change in latitude!!!!

5.0
Verified Homeowner
Daytona Beach, FL, on Mar 29, 2025

Our sales person [name removed] was outstanding. She kept us in the loop and went above and beyond to help us with the entire process. She is knowledgable and professional, we absolutely love [name removed]. We went thru a couple of builders, the last one [name removed] was great, our house is perfect!

5.0
Verified Homeowner
Hardeeville, SC, on Mar 29, 2025

The wait time

5.0
Verified Homeowner
Panama City Beach, FL, on Mar 29, 2025

On schedule, followed through on commitments

5.0
Verified Homeowner
Panama City Beach, FL, on Mar 29, 2025

The constant updates a videos from our builder [name removed]

5.0
Verified Homeowner
Hardeeville, SC, on Mar 29, 2025

Overall we worried about the craftsmanship of our home. Things were clearly broken or damaged yet the workers still installed it. Our super constantly answered our calls and texts and reassured us that [name removed] would make things right. We are grateful to have a new Minto Master Care who doesn't dismiss our concerns and quickly answers our concerns. She is a breath of fresh air! Our perspective on the situation is swiftly moving toward a much more positive experience. Thank you for the opportunity to share our inner thoughts.

4.3
Verified Homeowner
Hardeeville, SC, on Mar 28, 2025

[name removed] was super informative

5.0
Verified Homeowner
Panama City Beach, FL, on Mar 28, 2025

Limited selections in B Options especially appliances and sub quality of cabinetry.

5.0
Verified Homeowner
City of Westlake, FL, on Mar 28, 2025

Customer service has been fantastic and everything is downstream from that! :)

5.0
Verified Homeowner
Hardeeville, SC, on Mar 28, 2025

No one to talk about the community The sticker on the car How to use the passport card How to get in and out of the pool area These issues are probably discussed at the 101 meeting I moved in at the first of the month and felt lost

4.0
Verified Homeowner
City of Westlake, FL, on Mar 28, 2025

[name removed] was extremely responsive whenever we made him aware of any issues about our home. It’s a blessing having someone care that much about our home like we do!

5.0
Verified Homeowner
Panama City Beach, FL, on Mar 28, 2025

We loved the very informative communication on each step of the whole process. It made the process very comfortable without stress.

5.0
Verified Homeowner
Hardeeville, SC, on Mar 28, 2025

We disliked the decor center and did not have a complete knowledge of the some of the products and options.

3.9
Verified Homeowner
City of Westlake, FL, on Mar 27, 2025

Seeing the options and upgrades I chose come to life! [name removed] was awesome! Kept me up to date on the progress of construction, answered all questions I had, and made the process easy!

5.0
Verified Homeowner
Hardeeville, SC, on Mar 27, 2025

It boils down to the people with whom I’ve had the pleasure of working with from [name removed] in Sales, our Building Superintendent, [name removed], Master Care Associate, [name removed], [name removed] in Design.

5.0
Verified Homeowner
Daytona Beach, FL, on Mar 27, 2025

All the people who work here are on time with whatever

4.9
Verified Homeowner
Daytona Beach, FL, on Mar 27, 2025

[name removed] my mastercare rep has been great. I like the design and quality of my home.

4.6
Verified Homeowner
Panama City Beach, FL, on Mar 27, 2025

It really was not ready to move in. I know there are always issues with a new build, hence [name removed], but I was not expecting the floor to be the main issue. Cracks, chips, hollow tiles and some haze and spots on them that do not clean off. Twice now the floors have been cleaned but the haze persists. Delays in getting the correct color tiles to replace the bad and workers with no translator nearby. We closed a month ago and still have items in storage as we can’t fully move in. We spend much of our time waiting on vendors to fix what should have been repaired before we moved in. We are from out of state and could not be here for the initial walk through. Closing on old house, pack out and severe weather up north prevented that. We do like the area and amenities and I hope we get to enjoy everything soon, but it was not the moving in experience we were expecting.

4.2
Verified Homeowner
City of Westlake, FL, on Mar 27, 2025

There was no dislike . From the beginning to the end minto treated us amazing. Best experience buying and building progress ever

5.0
Verified Homeowner
City of Westlake, FL, on Mar 27, 2025

[name removed] has been incredibly with all communication and handling a few minor issues. We are so pleased with our home and everyone that has had a hand in it .

5.0
Verified Homeowner

Builder Profile

Our story begins in 1955 with a simple belief: that we could build better places to live, work and play, one home and one relationship at a time. Since then, The Minto Group has successfully built a fully-integrated real estate company that can meet the needs of any individual, family, investor or business. We’ve accomplished a lot over the years, and as we continue to celebrate new ventures, milestones, innovations and investments, we’re always looking ahead to what’s possible. Read on to learn more about our journey over the past 60+ years.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less