Homebuilder Ratings & Reviews

Minto Communities - USA Reviews

7,645 Homeowner Reviews Completed Dec 2023 - Jun 2025

Overall Satisfaction

4.7
Customers' overall satisfaction
4.8
Customers' willingness to refer our communities to their friends and family

Location Map

 

Satisfaction Ratings by Location

Most Recent 20 Comments From All Locations
Purchase Experience Testimonials from Real Homebuyers

Panama City Beach, FL, on Jun 01, 2025

We were fortunate to have a great builder. Other friends haven’t been as lucky. We have a stove issue he even though we paid 3000.00 for upgraded package. Now we have to jump through hoops with whirlpool. The pine straw is horrible. If an upgrade was offered (white shells or stone) I’m positive many would do that. It doesn’t have to be replaced saving in landscaping fees. With only 2 options, our homes would still look alike.

4.4
Verified Homeowner
Panama City Beach, FL, on Jun 01, 2025

Great customer service. Fast, positive response.

4.6
Verified Homeowner
Hardeeville, SC, on Jun 01, 2025

Communication was great. [name removed] is a wonderful sales rep to work with and [name removed] ( my builder) was great with the updates and communication.

5.0
Verified Homeowner
Panama City Beach, FL, on Jun 01, 2025

Getting repairs done after move in is very hard. I have went through three representatives and still have unfinished work in my house.

3.9
Verified Homeowner
Panama City Beach, FL, on May 31, 2025

Timeline was way off. Was told a year from contract and it took 16months

4.9
Verified Homeowner
Panama City Beach, FL, on May 31, 2025

All in Minto has been responsive to our needs. One issue I will CONTINUE to bring up is the garage door. LOUD squeaking and creaking as if it is going to break at any time. I have spoken to other home owners with the same issue and [name removed] has corrected the issue for them. Correcting this should NOT be the homeowners responsibility. My wife will only use the front door and not the garage for this reason. How sad is that for the home that costs so much. Will also add that I have brought up before so, more than likely, this survey is never really read by anyone.

3.8
Verified Homeowner
Hardeeville, SC, on May 31, 2025

The concrete that was poured for the sidewalk to my home and Lanai/extended patio was not great and was told wasn't anything that could be done as it met standards.

5.0
Verified Homeowner
City of Westlake, FL, on May 30, 2025

The most amazing part of Minto is [name removed], such an eye for detail and the best communicator. We received updates from him on our home all the time!

4.6
Verified Homeowner
Hardeeville, SC, on May 30, 2025

Our house was well built with very few problems; all of which have been addressed and fixed to our satisfaction. [name removed] always returned my calls or text in a timely manner and made sure we were satisfied with the repair or any issue we had.

5.0
Verified Homeowner
City of Westlake, FL, on May 30, 2025

This experience has been one of the smoothest home purchasing experiences yet. Everyone was extremely and professional and helpful throughout the process. Since then I have recommended many of my friends and family to look into minto Homes.

5.0
Verified Homeowner
City of Westlake, FL, on May 29, 2025

Great experience noting to hate but the only thing I disliked was having to pack everything and move everything no one liked to pack and unpack lol

4.6
Verified Homeowner
Daytona Beach, FL, on May 29, 2025

Loved the communication and pictures we got from [name removed] along the way

5.0
Verified Homeowner
Panama City Beach, FL, on May 29, 2025

The process was incredibly easy from the start. [name removed] gave an excellent tour and found the perfect lot for us. The selection of Schedule "A" items with [name removed] was fun and easy to do online, remotely with [name removed]. [name removed] was fantastic at helping me choose the interior piece. [name removed] informed us every step of the way on the build and fixed anything before it became an issue. The build-out was quick and easy for us. We never felt pressured into any upgrades but were able to get exactly what is right for us. The house looks amazing and is so well built! We absolutely love it! The walkthrough was so thorough. The closing was also so quick and easy. [name removed], from planet secure has also been so helpful in getting the security and TV selection. All of our questions/requests have been answered so quickly and professionally. I would highly recommend [name removed] and Lattitude [name removed] to anybody looking for a quality home.

5.0
Verified Homeowner
Hardeeville, SC, on May 29, 2025

We are lucky. We didn't have major crisis with our house. Everything had been addressed. The only issue I'd say is that you Never know how long it will take to get addressed and if the repair person is good at their job. We do currently have slight buckling of our roof shingles that have been noted in case an issue arises. Our mastercare rep [name removed] was amazing. She was responsive and got the job done

4.8
Verified Homeowner
Panama City Beach, FL, on May 29, 2025

I encountered an agent in the sales office that "put me on a list", refused to update me about my placement on the list, and then was removed from the list and put on a different "cottage" list when I was on the Villa list. That cost me 18 months of time and money since there were numerous price increased during that time. Looked elsewhere, but came back and found a new agent who was fabulous. So not happy with the purchasing process.

4.5
Verified Homeowner
City of Westlake, FL, on May 28, 2025

Working with [name removed] as our superintendent during the construction of our new home was nothing short of exceptional. From the very beginning, [name removed] set the tone for a smooth, organized, and stress-free building experience. His professionalism, deep knowledge of construction, and unwavering commitment to quality made a lasting impression on us. [name removed] was always accessible, responsive, and incredibly thorough. Whether it was answering our questions, explaining timelines, or walking us through critical decisions, he made sure we felt informed and confident every step of the way. What stood out the most was his attention to detail—nothing escaped his eye, and he held every subcontractor to the highest standards, ensuring that our home was built with care and precision. Beyond the logistics, [name removed] brought a genuine sense of pride and passion to the job. You could tell he cared not just about finishing the house, but about doing it right. He treated our home as if it were his own, and that level of dedication made all the difference. Thanks to [name removed], we now have a beautiful, well-constructed home that we’re incredibly proud of. He is the kind of superintendent every homeowner hopes for, and we consider ourselves very lucky to have had him lead our project. Contracting, options, etc, were a breeze. We did not meet our sales rep in person before, during, or after close. Although, she was always available when we had a question or concern and addressed everything timely and professionally. My only “complaint” is that we didn’t receive a bow on the door, but I can easily over look that thanks to the job well done by [name removed].

5.0
Verified Homeowner
Daytona Beach, FL, on May 28, 2025

The contracting phase with our agent could have been a little clearer and more ex plantations. We only recently found out that model row was built out and it would have been nice to know this as an option while we were deciding on 4B we are happy with our choice but it would have been nice to know there was an option

4.7
Verified Homeowner
City of Westlake, FL, on May 28, 2025

STANDOUT! [name removed] my construction representative was truly AMAZING! He not only kept me updated but he became a new friend in the area.

5.0
Verified Homeowner
Panama City Beach, FL, on May 28, 2025

Both my agent and my superintendent were great! [name removed] was informative and always answered his phone when I had a question and was most helpful.

5.0
Verified Homeowner
Daytona Beach, FL, on May 28, 2025

[name removed], [name removed] and [name removed] all made this process seamless and professional.

5.0
Verified Homeowner

Builder Profile

Minto Communities - USA logo

Our story begins in 1955 with a simple belief: that we could build better places to live, work and play, one home and one relationship at a time. Since then, The Minto Group has successfully built a fully-integrated real estate company that can meet the needs of any individual, family, investor or business. We’ve accomplished a lot over the years, and as we continue to celebrate new ventures, milestones, innovations and investments, we’re always looking ahead to what’s possible. Read on to learn more about our journey over the past 60+ years.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
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In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

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