Homebuilder Ratings & Reviews

Minto Communities - USA Reviews

6,566 Homeowner Reviews Completed Jan 2025 - Jul 2026

Overall Satisfaction

4.7
Customers' overall satisfaction
4.8
Customers' willingness to refer our communities to their friends and family

Location Map

 

Satisfaction Ratings by Location

Most Recent 20 Comments From All Locations
Purchase Experience Testimonials from Real Homebuyers

Hardeeville, SC, on Jul 26, 2026

Nothing It was all a great experience from my salesman to my builder to my Mastercare professional! I am very pleased with all of it!

5.0
Verified Homeowner
City of Westlake, FL, on Jul 26, 2026

Customer service excellent by our superintendent [name removed] and [name removed] home sales professional.

5.0
Verified Homeowner
City of Westlake, FL, on Jul 26, 2026

As mentioned before, my rep has been amazing. She puts my work orders in immediately as services are needed and follows up with all requests . She's been awesome to work with this past year !

4.9
Verified Homeowner
City of Westlake, FL, on Jul 25, 2026

I have enjoyed the service after sale, but I would prefer a more rigid quality Control during construction

4.6
Verified Homeowner
City of Westlake, FL, on Jul 25, 2026

It was smooth and stress free.

5.0
Verified Homeowner
City of Westlake, FL, on Jul 25, 2026

We love [name removed] and [name removed]

5.0
Verified Homeowner
Hardeeville, SC, on Jul 24, 2026

Qualified lawn is poor except for entrance and visitor areas. I prefer a community with more lush plantings and walking paths, especially considering it is for older residents. I wish we had swings along various walking paths and parks.

4.5
Verified Homeowner
Hardeeville, SC, on Jul 24, 2026

It was a very easy smooth process, I was kept very well informed throughout the entire process

5.0
Verified Homeowner
Hardeeville, SC, on Jul 24, 2026

I liked how easy the entire purchasing experience was and also how fat and complete any issues are taken care off. All [name removed] representatives that I have come in contact with were all top knotch professionals

4.9
Verified Homeowner
City of Westlake, FL, on Jul 24, 2026

My purchase process was seamless I have owned a few homes this was the easiest I have had it. No complaints

5.0
Verified Homeowner
City of Westlake, FL, on Jul 24, 2026

[name removed] and [name removed] made my experience the best

5.0
Verified Homeowner
City of Westlake, FL, on Jul 24, 2026

[name removed] has done a great job stepping in and taking ownership of the outstanding tickets that were left unresolved by [name removed]. He was responsive, proactive, and worked hard to ensure issues were addressed quickly. His willingness to tackle the backlog and resolve it all was greatly appreciated.

4.2
Verified Homeowner
Hardeeville, SC, on Jul 24, 2026

I’ve loved the whole experience from meeting [name removed] to my builder [name removed] who continues to be amazing wherever I have a question.

5.0
Verified Homeowner
Hardeeville, SC, on Jul 24, 2026

The company is too stringent regarding names on contracts. We asked to have names reversed prior to signing and were told that was not possible due to "legal" issues. The length of time to show us as owners of the property is excessive.

5.0
Verified Homeowner
City of Westlake, FL, on Jul 23, 2026

[Translated from ES] The adherence to the schedule, the personalized service, and the constant communication from [name removed] Rendón providing details on the progress of the house.

5.0
Verified Homeowner
City of Westlake, FL, on Jul 23, 2026

I loved working with [name removed], our superintendent. He was very insightful throughout the whole process and would let us know how to work through any possible issues that could arise. He was very consistent with providing us with updates and always made himself available to answer any questions or address any concerns we might have. [name removed] made us feel very comfortable and at ease that we were going to recieve a quality home. I only have praises to say about [name removed].

5.0
Verified Homeowner
Hardeeville, SC, on Jul 23, 2026

I have had an extraordinary experience with [name removed] in sales, [name removed] in build process and [name removed] as Master Care! I cannot be happier. The minor issues I have had have been resolved in a very timely fashion!

5.0
Verified Homeowner
City of Westlake, FL, on Jul 23, 2026

I loved the hands-on approach that [name removed] (Sales) and [name removed] (Builder) provided. Every stop of the process was made easier and enjoyable because of them.

5.0
Verified Homeowner
Panama City Beach, FL, on Jul 23, 2026

I loved that they kept us in the loop during the build. We lived 5-6 hours away and couldn’t get down here as often as we’d like. The weekly updates, pictures, and videos were wonderful and kept us so excited to get here.

5.0
Verified Homeowner
Panama City Beach, FL, on Jul 23, 2026

The home is beautiful and our builder [name removed] was really great to work with even after closing. My only one issue that I feel is important is when we were decided on our home design, on Friday we picked the 3 bedroom 3 bathroom plan; however after the weekend on Monday we wanted to go back to the Den and half bath plan. We had not signed anything, we had not made a deposit yet but were told "no" that no changes to our decision were allowed. It was off putting as now we have a smaller office than desired and third bathroom we don't need. Again, we love the home, the community, the neighbors and are VERY happy.

5.0
Verified Homeowner

Builder Profile

Minto Communities - USA logo

Our story begins in 1955 with a simple belief: that we could build better places to live, work and play, one home and one relationship at a time. Since then, The Minto Group has successfully built a fully-integrated real estate company that can meet the needs of any individual, family, investor or business. We’ve accomplished a lot over the years, and as we continue to celebrate new ventures, milestones, innovations and investments, we’re always looking ahead to what’s possible. Read on to learn more about our journey over the past 60+ years.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less