Homebuilder Ratings & Reviews

Minto Communities - USA Reviews

5,703 Homeowner Reviews Completed May 2025 - Nov 2026

Overall Satisfaction

4.7
Customers' overall satisfaction
4.9
Customers' willingness to refer our communities to their friends and family

Location Map

 

Satisfaction Ratings by Location

Most Recent 20 Comments From All Locations
Purchase Experience Testimonials from Real Homebuyers

City of Westlake, FL, on Nov 05, 2026

Actually every time I call minto Mr [name removed] come , so far it great

5.0
Verified Homeowner
City of Westlake, FL, on Nov 04, 2026

The landscaping could have been done a little better

5.0
Verified Homeowner
Panama City Beach, FL, on Nov 04, 2026

Easy closing process , updates from the builder were nice . Updates from minto about changes were appreciated

5.0
Verified Homeowner
Panama City Beach, FL, on Nov 04, 2026

Mastercare rep accusing me of damage to home when it’s clearly not.

0.7
Verified Homeowner
Hardeeville, SC, on Nov 04, 2026

[name removed] our superintendent and [name removed] our sales rep.

5.0
Verified Homeowner
City of Westlake, FL, on Nov 04, 2026

I have had a great experience with Minto Communities throughout my first year in my home. As my one-year warranty period comes to an end, I can honestly say I am very happy with the overall experience and the support I have received. I gave a 10/10 rating across the board because the service and attention have been excellent. I especially want to recognize [name removed] and [name removed] for all their help. They have been wonderful to work with, responsive, professional, and always willing to help address any questions or concerns I have had. It really makes a difference knowing there are people who genuinely care about the homeowner experience. Thank you to [name removed], [name removed], and the Minto Communities team for making my first year in my home such a positive experience!

5.0
Verified Homeowner
City of Westlake, FL, on Nov 03, 2026

Positive communication and I always got a response right away

4.9
Verified Homeowner
City of Westlake, FL, on Nov 03, 2026

When I think of the home-buying process, I would say the highlight was working with [name removed]. Not only was he personable, but he kept me informed every step of the way. He also made himself available to answer any questions I had. The lowlight was working with the sales professional. I did not feel as though she took the time to get to know me or understand my needs. In addition, Minto offered a program which I was eligible for but she never mentioned it to me. I only found out about it by way of doing research.

4.0
Verified Homeowner
Panama City Beach, FL, on Nov 03, 2026

The Minto experience has been very good! [name removed] my home care rep is excellent and extremely knowledgeable!

5.0
Verified Homeowner
City of Westlake, FL, on Nov 03, 2026

I love the fact that I got [name removed] as my superintendent. He was very professional, respectful and transparent. Any questions I had he responded very timely with the response.

4.7
Verified Homeowner
Hardeeville, SC, on Nov 03, 2026

We truly enjoyed the team we worked with: [name removed], [name removed], and [name removed] from the Design Center. When the issue arose with our bathroom flooring being a different color than the design center had on their design floor, all team members were all in with trying to address it. This should be rectified by Minto. You should not be carrying colors that have changed over the years for us to chose from that when they arrive in person they are different. This is something Minto and your suppliers should stay closer in contact with one another. This occurred with our neighbors as well with their backsplash, so not a one off example. In addition, there are some truly disappointing upgrades that are exceptionally expensive where it felt like Minto was taking advantage of their customers with upgrades, that shouldn't even be upgrades; examples being: we have to pay for the 'framing' around the refrigerator and the cost of it, the cost of the pull out trash receptacle, etc.

4.8
Verified Homeowner
Panama City Beach, FL, on Nov 02, 2026

Some repairs are pretty quick, but others I don’t hear anything about scheduling.

4.4
Verified Homeowner
Hardeeville, SC, on Nov 02, 2026

My Irrigation has always been a problem and it’s still not working properly. I have consistently contact [name removed] and has still not received completion.

4.0
Verified Homeowner
Panama City Beach, FL, on Nov 02, 2026

Mostly easy communication throughout the home building and first year of ownership

4.7
Verified Homeowner
City of Westlake, FL, on Nov 02, 2026

[name removed] is extremely thorough and a joy to work with.

5.0
Verified Homeowner
Naples, FL, on Nov 02, 2026

The employees!!!!! [name removed] our warranty person was incredible! The level of finishing qualities I. The home was the best we have ever had! The flooring and cabinets can’t be beat! Thank you!!!!!

4.8
Verified Homeowner
Hardeeville, SC, on Nov 01, 2026

The timeliness of the follow up in addressing some of our concerns has been wonderful!!

5.0
Verified Homeowner
City of Westlake, FL, on Nov 01, 2026

Everyone has been so friendly and helpful, even after we closed on the property.

5.0
Verified Homeowner
City of Westlake, FL, on Nov 01, 2026

Everyone has been helpful, responsive and organized.

5.0
Verified Homeowner
City of Westlake, FL, on Nov 01, 2026

The home is great. The follow up and the customer service has been amazing. My problem is with the pool and the service at Adventure Park. The amount of restrictions should be stressed when a buyer is sitting at the sales table. Sales needs to be more up front with the lack of access to [name removed] Adventure Park. I understand there has to be restrictions, but that should be stressed when you are purchasing the property. My dad stayed at my house and could not access the pool. I wish I would have known how restrictive it is to have family use the pool when I purchased. Also, one of the reps at the pool is downright nasty. And pretty much called me a liar. Please understand, I understand there must be rules but that should be stressed. This is a second home for us, and allowing family to use this main attraction has been a big disappointment.

4.6
Verified Homeowner

Builder Profile

Minto Communities - USA logo

Our story begins in 1955 with a simple belief: that we could build better places to live, work and play, one home and one relationship at a time. Since then, The Minto Group has successfully built a fully-integrated real estate company that can meet the needs of any individual, family, investor or business. We’ve accomplished a lot over the years, and as we continue to celebrate new ventures, milestones, innovations and investments, we’re always looking ahead to what’s possible. Read on to learn more about our journey over the past 60+ years.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less