Homebuilder Ratings & Reviews

Minto Communities - USA Reviews

7,292 Homeowner Reviews Completed Jun 2024 - Dec 2025

Overall Satisfaction

4.7
Customers' overall satisfaction
4.8
Customers' willingness to refer our communities to their friends and family

Location Map

 

Satisfaction Ratings by Location

Most Recent 20 Comments From All Locations
Purchase Experience Testimonials from Real Homebuyers

Daytona Beach, FL, on Dec 11, 2025

Our Builder , [name removed] and Master Care reps [name removed] and [name removed] are the best !

4.7
Verified Homeowner
City of Westlake, FL, on Dec 11, 2025

What I liked most about my purchase experience was the clear, timely, and professional communication throughout the entire process. Every step was explained in a way that was easy to understand, and any questions I had were answered quickly and respectfully. The consistent updates and transparent explanations made me feel informed, supported, and confident in my decision. Strong communication truly made the experience smooth and enjoyable.

5.0
Verified Homeowner
Panama City Beach, FL, on Dec 11, 2025

responsive to questions or issues, so far, they have addressed all issues in a timely manner

4.5
Verified Homeowner
Daytona Beach, FL, on Dec 11, 2025

We were very disappointed that [name removed] would not allow us very simple and easy changes that we asked for such as having the reading lights in the bedroom be on separate switches which should be standard since one person may want to read while the other wants to sleep. Also not letting the homeowner know that when installing a ceiling fan that the black wire, which is normally the live wire used, is dead and that you have to use the red wire would have been nice and would have saved me a lot of time and frustration.

4.3
Verified Homeowner
Hardeeville, SC, on Dec 11, 2025

I loved the weekly updates on the progress. My least favorite was not seeing the options installed prior to choosing. We may have picked different options after seeing them.

5.0
Verified Homeowner
Panama City Beach, FL, on Dec 10, 2025

They made the building experience easy to navigate

4.6
Verified Homeowner
City of Westlake, FL, on Dec 10, 2025

Objectively speaking, there’s absolutely nothing that I can credibly think of during my current purchasing experience, that can be described as remotely negative. From my initial contact with the Sales [name removed] [name removed] to interactions with [name removed], [name removed] and of course the Director of Sales [name removed], my experience was tremendously positive and rewarding. The entire [name removed] team comprising of the individuals aforementioned, were incredibly outstanding and invaluably supportive to me throughout my purchasing experience, especially given the apparent disrespect and unprofessionalism I was experiencing dealing with US Bank during the loan application process Each member of the Minto [name removed] were consistent in their support and professionalism, and I credited them for their tireless and persistent efforts that got me to the point of closing on this purchase. I want to thank them from the bottom of my heart. It must be noted that the mortgage loan process with US Bank was so heartbreaking, and NO ONE deserves to experience what they put me through. After receiving a pre-approval on my loan application, in the end, after the unit was constructed and I complied with all their requests, I was informed verbally that my loan application was DISAPPROVED, notwithstanding meeting ALL the necessary loan requirements, in addition to paying down far more than the loan amount. Luckily, I was so fortunate and blessed to be able to close without a mortgage. I also found it be be extremely insulting given that they didn’t even bother to provide me a written loan disapproval letter, to at least explain why the loan was disapproved. But I will not allow that experience to tarnish the great work and support I received from the Minto [name removed] of [name removed], [name removed], [name removed] and [name removed], they are true professionals.

5.0
Verified Homeowner
Hardeeville, SC, on Dec 10, 2025

Felt that quality of materials was lacking in some areas. (e.g. price per square foot did not match level of quality materials). -Use of flat paint in bathroom and kitchen areas. -certain safety features were options. (step down into shower standard) -1/2 inch step into garage -Undersized microwave

4.6
Verified Homeowner
Daytona Beach, FL, on Dec 10, 2025

The house is well built. My sales person and my Mastercard reps have been very helpful and respond quickly. I am glad to have them available.

5.0
Verified Homeowner
Panama City Beach, FL, on Dec 10, 2025

I liked the process of the build and the follow up through the year of our warranty. Our builder [name removed] was awesome with the whole journey.

5.0
Verified Homeowner
City of Westlake, FL, on Dec 10, 2025

Very efficient

5.0
Verified Homeowner
City of Westlake, FL, on Dec 10, 2025

Overall, very happy with [name removed] communities. Thank you!

5.0
Verified Homeowner
Naples, FL, on Dec 09, 2025

We liked [name removed] our salesperson a lot. He was there for us every step of the way. He even got back to us when he was on vacation.....impressive. [name removed] gave us updates on a regular basis. I could tell he was genuinely interested in seeing that we were satisfied not just at the beginning and not just up to closing but after closing. While I know any issues shifts to [name removed]'s team, I feel I could still call/text him and he would not think it's a bother. Finally, [name removed] w/master care is so easy to talk to and very eager to help. While the house was perfect there really wasn't too much follow up needed, I feel that if we did have any major issues, she would be all over it! Overall I feel all three are an asset to their boss and I feel that you should know you (the company) are in good hands with these three. [name removed] and i connected with these three so much that if they were our neighbors we would be good friends with all of them. I also want to give a shout out Yunior the electrician....I met him and think he is a good guy too!

5.0
Verified Homeowner
City of Westlake, FL, on Dec 09, 2025

I like the fact they follow up after closing to make sure there's no issues with the home

5.0
Verified Homeowner
Panama City Beach, FL, on Dec 09, 2025

Overall excellent performance and [name removed] and the design team were very professional. At closing the HOA. Person was not well prepared.

4.8
Verified Homeowner
Panama City Beach, FL, on Dec 09, 2025

[name removed] did a fabulous job with our new home.

5.0
Verified Homeowner
Panama City Beach, FL, on Dec 09, 2025

Loud pump noises installed by [name removed] Pool company..Decibel readings at 76..Bay county noise ordinance at 60am & 55pm. No one should have a single family home with this noise heard directly inside their home. Nothing done and it has killed the peace and joy of my new Home!!!

3.1
Verified Homeowner
Daytona Beach, FL, on Dec 09, 2025

All minor flaws with our home were or will be resolved.

4.7
Verified Homeowner
Daytona Beach, FL, on Dec 09, 2025

It’s been an amazing experience as a first time new home buyer! [name removed] has been extremely helpful and provides valuable information! Great asset to [name removed] master care!

5.0
Verified Homeowner
City of Westlake, FL, on Dec 09, 2025

[name removed] and [name removed] were great, they demonstrated exceptional professionalism throughout the entire process. Always available, highly responsive, explained every step of the home buying journey.

5.0
Verified Homeowner

Builder Profile

Minto Communities - USA logo

Our story begins in 1955 with a simple belief: that we could build better places to live, work and play, one home and one relationship at a time. Since then, The Minto Group has successfully built a fully-integrated real estate company that can meet the needs of any individual, family, investor or business. We’ve accomplished a lot over the years, and as we continue to celebrate new ventures, milestones, innovations and investments, we’re always looking ahead to what’s possible. Read on to learn more about our journey over the past 60+ years.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less