Homebuilder Ratings & Reviews

Minto Communities - USA Reviews

6,844 Homeowner Reviews Completed Sep 2022 - Mar 2024

Overall Satisfaction

4.6
Customers' overall satisfaction
4.6
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Panama City Beach, FL, on Mar 16, 2024

We love everyone who has handled everything with our home. Construction team and Project manager,. construction manager have all been fantastic!

5.0
Verified Homeowner
Daytona Beach, FL, on Mar 16, 2024

Very good.We’re still waiting for a few more things to be fixed but I’m very happy so far

5.0
Verified Homeowner
Hardeeville, SC, on Mar 16, 2024

There’s very little avenue for discussion with [name removed] and no expectation that it would change anything anyway.

4.2
Verified Homeowner
Hardeeville, SC, on Mar 16, 2024

I was emailed pictures weekly with a description of what was happening during my build. This connection with what was going on was important to me.

5.0
Verified Homeowner
Daytona Beach, FL, on Mar 15, 2024

Great! No problems. Hard to ask for more.

4.8
Verified Homeowner
Panama City Beach, FL, on Mar 15, 2024

Warrantee work apparently has rules that are not disclosed to a homeowner. Such as can only have drywall workers to the house one time, Scratches on lanai sliding glass have to be seen from 10 feet away.

3.5
Verified Homeowner
Daytona Beach, FL, on Mar 15, 2024

My Builder [name removed] was very personable, professional and send me regular updates/photos on the progress of my home. In addition, when I didn’t understand something in the building process he was quick to address my concerns and explain the process fully so I could understand!

4.9
Verified Homeowner
Daytona Beach, FL, on Mar 15, 2024

Everything has been fixed with follow up to make sure it was done correctly

5.0
Verified Homeowner
Daytona Beach, FL, on Mar 15, 2024

I loved everyone involved with my build, sales person, building supervisor, design coordinator, closing agents, etc. The one thing that I would change is that people should know how much upgrades are before they commit to buying. I understand that prices change, but it’s very difficult to go into this blind to what you will pay to have a house that you want. Other than that all of my experiences were positive.

5.0
Verified Homeowner
City of Westlake, FL, on Mar 14, 2024

Pending work items sometimes take a while to complete.

4.9
Verified Homeowner
City of Westlake, FL, on Mar 14, 2024

[name removed] was great!

4.9
Verified Homeowner
Daytona Beach, FL, on Mar 14, 2024

From the time I walked through the sales center doors for my getaway all the way through to my closing, the staff couldn’t have been nicer. [name removed] has been amazing in every aspect, since meeting her all the way through to my closing day. Bion was an amazing sales professional. Although I didn’t get the opportunity to know [name removed] for as long as I did Bion, she took over and kept me updated regularly on my build and was always very sweet and professional. [name removed]’s help in selecting my group B’s was instrumental in building my beautiful Tortola. I can’t say enough great things about [name removed] as my builder. [name removed] delivered a perfect home and I LOVE MY HOME! I have been in sales my entire life and must say, customer satisfaction is most important and the Minto staff listed above have gone above and beyond.

5.0
Verified Homeowner
Daytona Beach, FL, on Mar 14, 2024

[name removed] our sales person was great .[name removed] our building coordinator was excellent. They both kept us updated on the progress

5.0
Verified Homeowner
Daytona Beach, FL, on Mar 14, 2024

LIKES: (1) All the Minto people with whom we've interacted have been friendly, helpful and informative. (2) Construction quality was very good. (3) The items we identified during our walk through were addressed prior to closing. DISLIKES: (1) Would have appreciated more time before having to sign the purchase contract. (2) Wish we could have had more than one shower niche in master bathroom shower. Many other homeowners had more than one; however, we were not allowed. (THIS WAS OUR BIGGEST DISAPPOINTMENT.) (3) The washer should have been installed next to the laundry sink as was shown in the [name removed] model. In our build, the dryer was next to the laundry sink. (4) Single family homes should allow more than an 8' lanai extension as an option. Without this option, landscape and irrigation has to be removed and redone. This is very inefficient, wasteful and costly. (5) Disappointed to see off-white toilets installed next to white pedestal sinks and bathtubs. (6) More than one towel bar should have been installed in each bathroom. (7) There should be an option to make simple changes after A/Bs are signed (e.g., add a TV outlet). (8) When providing dimensions for floor outlet placement, we provided exact measurements off INTERIOR walls. However, the outlet was installed using our dimensions from the OUTSIDE of the EXTERIOR wall per construction standards. This should have been explained to us during A/Bs so we could have provided the proper measurements.

4.9
Verified Homeowner
City of Westlake, FL, on Mar 14, 2024

So friendly nicely

5.0
Verified Homeowner
Panama City Beach, FL, on Mar 14, 2024

[name removed] is always right on top of any concerns we have.

4.7
Verified Homeowner
Panama City Beach, FL, on Mar 14, 2024

Good communication

4.9
Verified Homeowner
Hardeeville, SC, on Mar 14, 2024

Communication has been on target

4.9
Verified Homeowner
Daytona Beach, FL, on Mar 14, 2024

Attention to detail and customer care

4.5
Verified Homeowner
Hardeeville, SC, on Mar 14, 2024

[name removed] kept us well informed, updates were on time, detailed and included pictures. We felt he had our best interests at heart and wanted to deliver a product of which he was proud to have managed.

4.8
Verified Homeowner

Builder Profile

Our story begins in 1955 with a simple belief: that we could build better places to live, work and play, one home and one relationship at a time. Since then, The Minto Group has successfully built a fully-integrated real estate company that can meet the needs of any individual, family, investor or business. We’ve accomplished a lot over the years, and as we continue to celebrate new ventures, milestones, innovations and investments, we’re always looking ahead to what’s possible. Read on to learn more about our journey over the past 60+ years.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less