Homebuilder Ratings & Reviews

Minto Communities - USA Reviews

7,876 Homeowner Reviews Completed Dec 2023 - Jun 2025

Overall Satisfaction

4.7
Customers' overall satisfaction
4.8
Customers' willingness to refer our communities to their friends and family

Location Map

 

Most Recent 20 Comments From All Locations
Purchase Experience Testimonials from Real Homebuyers

Hardeeville, SC, on Jun 22, 2025

The builder, [name removed], was extremely upfront on the progress of our home. He sent us pictures weekly and answered our questions quickly. Our salesperson was also prompt on responses. We appreciated moving our closing date.

4.7
Verified Homeowner
Daytona Beach, FL, on Jun 22, 2025

Our Builder ([name removed]) and Mastercare [name removed] ([name removed]) are great. Highly recommend.

4.8
Verified Homeowner
Panama City Beach, FL, on Jun 22, 2025

The process was easy and the communication during the build process was amazing. [name removed] kept us informed with regular updates and pictures since we were out of state during the building of our home.

4.6
Verified Homeowner
Hardeeville, SC, on Jun 22, 2025

Love our home and our neighbors. It’s a great community and location. Convenient to shopping, restaurants and doctors/vets. Lots of fun too. Only negative is we wish we had our own store.

4.9
Verified Homeowner
Hardeeville, SC, on Jun 22, 2025

There were an adequate amount of choices for option B to select some upgrades and still stay within my budget but at the same time get a finish product that I really like and could enjoy day one without additional upgrades after closing.

5.0
Verified Homeowner
Daytona Beach, FL, on Jun 22, 2025

My salesperson, [name removed], is excellent. She has been very helpful, knowledgeable, always eager to help with any questions and a pleasure to work with. She followed up to each inquiry and then made sure everything was fine after closing. Would consider her a valuable asset to your company.

5.0
Verified Homeowner
Hardeeville, SC, on Jun 22, 2025

My salesman was great. He kept us informed and updated. he made a lot of contact with us throughout the process. I feel [name removed] did not give. Everything was their way. We wanted certain things and were told we were not able to do. Some aspects of the home seemed wasted, yet we had to pay for all or nothing components. ( like mirrors, blinds, etc.) However, there a few things out of his control that he was unable to do. I was disappointed that light fixtures and some other things were not included. I have additional purchases to make to complete my home that were offered in other homes we looked at. We selected a home with one elevation and wanted palm trees on our shutters. Moving to SC was to have palm trees. However, when we changed elevations, the palm trees were replaced with pineapples and we were not told . We found out when we saw photos of our home. There was a crack in main bedroom floor concrete, not repaired. We were told it would not be a problem. However, the driveway did not turn out the way our super liked, so he had it done over. Upon initial walkthrough, a few problems arose. they were fixed immediately when we returned for closing.The process was overall smooth. When we did have questions along the way, our salesman always addressed them. Our closing was very smooth and house looked great. We had a few problems the first few days, and our super as well as our Mastercare rep handled them well and immediately.

4.9
Verified Homeowner
Daytona Beach, FL, on Jun 22, 2025

Price. Was closely informed of building progress, the final walk thru was highly informative & assured me of [name removed] commitment to customer satisfaction.

5.0
Verified Homeowner
City of Westlake, FL, on Jun 21, 2025

During the whole process MINTO always resolved any question or issues right away

5.0
Verified Homeowner
City of Westlake, FL, on Jun 21, 2025

I liked the overall experience very much from all who I had contact with

5.0
Verified Homeowner
City of Westlake, FL, on Jun 21, 2025

I have too many issues that were wrong when I moved in to the house. Starting with broken cabinets, leaks in garage utility doors, and bedroom door not installed properly, bathroom mirrors not well installed just to name a few. Those things caused me to take time off from work so I can be home for repairs. It was very inconvenient for me.

3.7
Verified Homeowner
Hardeeville, SC, on Jun 21, 2025

Questionable quality, options not what expected, repairs not done well, workers not showing up

3.8
Verified Homeowner
Hardeeville, SC, on Jun 21, 2025

People. Quality, courteous, knowledgeable employees.

4.8
Verified Homeowner
Naples, FL, on Jun 21, 2025

Noticed alot of poor quality and workmanship in my home especially for the amount t of money I kid to have it built. Most concerning is my AC unit that had to be repaired about 4 times now that still has to be resolved I have other issues still pending hat has not yet been addressed

4.2
Verified Homeowner
Hardeeville, SC, on Jun 21, 2025

We are very satisfied. Love our home quality. The community is wonderful. The amenities are such an asset to a healthier and more active lifestyle for us. We call it Paradise.

5.0
Verified Homeowner
Hardeeville, SC, on Jun 20, 2025

[name removed] sales rep was awesome! Delightful front desk woman. Mastercard rep [name removed] has been resolving issues. [name removed] helpful.

5.0
Verified Homeowner
Hardeeville, SC, on Jun 20, 2025

Still trying to get some issues from closing

4.9
Verified Homeowner
Panama City Beach, FL, on Jun 20, 2025

I liked how [name removed] made you feel like family not a customer. Also that he continued to care when his part of building was done. Could not have asked for better!

5.0
Verified Homeowner
Daytona Beach, FL, on Jun 20, 2025

It was a smooth process

5.0
Verified Homeowner
City of Westlake, FL, on Jun 19, 2025

Like: builder [name removed], he was great and very prepared, punctual and followed up frequently. Disliked: sales agent [name removed], bad communication and was either not very informed of all available programs that [name removed] and [name removed] have available, or just did not care to share with us.

4.5
Verified Homeowner

Builder Profile

Our story begins in 1955 with a simple belief: that we could build better places to live, work and play, one home and one relationship at a time. Since then, The Minto Group has successfully built a fully-integrated real estate company that can meet the needs of any individual, family, investor or business. We’ve accomplished a lot over the years, and as we continue to celebrate new ventures, milestones, innovations and investments, we’re always looking ahead to what’s possible. Read on to learn more about our journey over the past 60+ years.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less