Homebuilder Ratings & Reviews

Minto Communities - USA Reviews

7,936 Homeowner Reviews Completed Sep 2023 - Mar 2025

Overall Satisfaction

4.6
Customers' overall satisfaction
4.8
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Panama City Beach, FL, on Mar 20, 2025

I have had a hard time getting things completed on my home. Have had to reach out asking if my Minto rep is working with Minto.

3.8
Verified Homeowner
City of Westlake, FL, on Mar 20, 2025

[name removed] addressed concerns immediately and communicated very well. [name removed] with inside sales is a rockstar. This is my second purchase with Minto & while I am a realtor that advocated for the builder and community I am also a multiple homeowner. New builds are not perfect, however the attention and execution of getting concerns addressed and corrected is what counts. Great job Minto!

4.2
Verified Homeowner
Panama City Beach, FL, on Mar 20, 2025

Sales rep, [name removed] and builder , [name removed]

5.0
Verified Homeowner
Daytona Beach, FL, on Mar 20, 2025

Sales agent [name removed] absolutely wonderful to work with and he went above and beyond. My walk thru with builder [name removed] was very informative. He took the time to show how everything worked and discussed all the warranty information and answered all my questions.

4.9
Verified Homeowner
City of Westlake, FL, on Mar 20, 2025

Our PM was wonderful, the unit is ok. The handling of the mold issue is extremely disappointing , we attended a community meeting Oct 24, Minto reps very unprepared , but did find the issue has been going on for quite a while, we where allowed to close without being notified. Have had very little update as to a resolution ( air purifier installed) other than that we have been left to wonder what is being done to deal with the mold issue

0.5
Verified Homeowner
Hardeeville, SC, on Mar 20, 2025

We are happy with the build quality of our home, and with the responsiveness of addressing minor issues,

4.8
Verified Homeowner
Daytona Beach, FL, on Mar 20, 2025

Great realtor, builder & warranty people.

5.0
Verified Homeowner
Panama City Beach, FL, on Mar 20, 2025

Not being able to choose my lot instead I was assigned one.

4.9
Verified Homeowner
City of Westlake, FL, on Mar 20, 2025

[Translated from ES] Everything was very good

5.0
Verified Homeowner
City of Westlake, FL, on Mar 20, 2025

While the superintendent and sales representative were a pleasure to work with. The finishing materials such as the cabinetry (vanities), tiles, lighting fixtures were all of cheap and substandard quality. This poor quality of fixtures/materials makes it hard for me to invite friends and family to see a home I should be proud to showcase.

4.5
Verified Homeowner
Panama City Beach, FL, on Mar 20, 2025

Very attentive personnel. Prompt in responding to questions etc.

5.0
Verified Homeowner
Panama City Beach, FL, on Mar 20, 2025

Preserve view offers views of dead trees and grass clippings left along the boundry. Perhaps some trees will come back to life as spring approaches. Golf cart paths could be a little smoother.

5.0
Verified Homeowner
Daytona Beach, FL, on Mar 20, 2025

They have responded to my issues, however still waiting for them to fix my hollow tiles.

4.1
Verified Homeowner
Panama City Beach, FL, on Mar 20, 2025

The entire process was smooth and efficient. Our builder -- [name removed] -- was outstanding!! He provided us with weekly written and photo updates from the initial pour through completion. We could not have asked for a better builder. The work done by the trades is exceptional. Our Mastercare [name removed] has been outstanding tracking and communicating punch list items thru completion. Overall: A 10 rating for Minto and all who were part of building our home.

5.0
Verified Homeowner
City of Westlake, FL, on Mar 19, 2025

There are several significant issues with the house, far beyond minor inconveniences. The walls are slightly diagonal, and the corners are not straight. Some areas of the house remain unpainted, while others have been painted poorly—some paint appears transparent, revealing numbers beneath. The pocket doors are crooked, and their surrounding walls are extremely flimsy. Additionally, there is water leakage in both the bedroom and garage, cracks on the kitchen island, and improperly sanded and painted doors. The door handles are loose and shifting, and parts of the walls are uneven, with some areas bumpy and others smooth. The carpet installation is also subpar. Dryer, hood range, toilet all not working and being. What is most frustrating is that these issues were brought up months ago. Despite the team being friendly, there seems to be a lack of accountability—issues are either dismissed, blamed on others, or categorized as “wear and tear,” leaving homeowners without solutions. Unfortunately, based on this experience, I would not recommend purchasing a Minto home.

1.9
Verified Homeowner
Daytona Beach, FL, on Mar 19, 2025

Our builder, [name removed], was wonderful to work with! He sent pictures and updates weekly, and was available to answer questions 24/7. Our salesperson, [name removed], was fantastic, as well! Her excitement for our process was contagious! She also answered any and all questions quickly. The move-in goodies were a wonderful surprise!

5.0
Verified Homeowner
City of Westlake, FL, on Mar 19, 2025

Everything was great I was happy specially my builder [name removed] was so nice and patience with us.

5.0
Verified Homeowner
Daytona Beach, FL, on Mar 19, 2025

All around great experience, from Sales office to Builder to project manager to master care!! Outstanding Customer service and care!!

5.0
Verified Homeowner
Hardeeville, SC, on Mar 19, 2025

Loved the whole process

5.0
Verified Homeowner
City of Westlake, FL, on Mar 19, 2025

Everything went well

4.7
Verified Homeowner

Builder Profile

Our story begins in 1955 with a simple belief: that we could build better places to live, work and play, one home and one relationship at a time. Since then, The Minto Group has successfully built a fully-integrated real estate company that can meet the needs of any individual, family, investor or business. We’ve accomplished a lot over the years, and as we continue to celebrate new ventures, milestones, innovations and investments, we’re always looking ahead to what’s possible. Read on to learn more about our journey over the past 60+ years.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less