Homebuilder Ratings & Reviews

Minto Communities - USA Reviews

7,212 Homeowner Reviews Completed Jul 2024 - Jan 2026

Overall Satisfaction

4.7
Customers' overall satisfaction
4.8
Customers' willingness to refer our communities to their friends and family

Location Map

 

Satisfaction Ratings by Location

Most Recent 20 Comments From All Locations
Purchase Experience Testimonials from Real Homebuyers

Daytona Beach, FL, on Jan 13, 2026

We moved in June 27th, multiple defects that were found after moving in, it took 2 months to replace a toilet holder replacement that fell out of the wall, Had to have a shower door in master bathroom that took about a month to fix, requiring adjusted as it was crooked and water was passing by, I still have a cracked bathtub in the spare bathroom from 4 months ago October 2025, that I have to continue to have send multiple follow up emails, still pending, no action. I have provided other suggestions to get this fixed, but no feedback. We now notice there is a crack in stucco that is at entrance of garage, which we have a picture and will be submitting for repair. We had to replace smoke alarms as they were not working correctly, assuming they are expired or ventilation is not adequately directed. The landscaping of having mulch around the base of house, leading to more insects and bugs/ termites, would have preferred to have rock/gravel around the perimeter of building; utility covers coming off because of excess water there is a lack of adequate drainage, washing away the mulch. The most thing I liked with [name removed] was during the building process, updated every week on build, the builder [name removed] was great and provided us with all answers to our questions. The most thing dislike of [name removed] is how long or incomplete of fixing warranty items, possible quality of the appliances vs installation, and unleveled of the cabinets, and terrible delay of fixing defects or repairs, per above.

3.2
Verified Homeowner
City of Westlake, FL, on Jan 13, 2026

Great customer service and prompt response and attention to any issues.

5.0
Verified Homeowner
Hardeeville, SC, on Jan 13, 2026

Our Master Care Representative ([name removed]) has been very helpful with every single issues we have experienced after moving into our new house. She is very professional and prompt addressing and resolving problems. She understands our complaints and does everything in her power to make us satisfied homeowners. She is very considerate with our time and helps schedule repairs that convenient for us.

5.0
Verified Homeowner
Panama City Beach, FL, on Jan 13, 2026

All the people we worked with were very pleasant knowledgeable and professional and seemed to have our best interest at heart.

5.0
Verified Homeowner
Panama City Beach, FL, on Jan 13, 2026

All good.

5.0
Verified Homeowner
Panama City Beach, FL, on Jan 13, 2026

[name removed] is very thorough and explains the process for repairs and any necessary work very well. She is always on time and thorough. She is always quick to bring in others that may know more about the issue at hand. Highly recommend [name removed]!!

4.9
Verified Homeowner
Panama City Beach, FL, on Jan 13, 2026

All people I dealt with were professional and friendly.

5.0
Verified Homeowner
Panama City Beach, FL, on Jan 12, 2026

It's been a great experience working with Matt, Juan and Red. It's Minto that we have some issues with.

5.0
Verified Homeowner
Panama City Beach, FL, on Jan 12, 2026

It was seamless and easy. Very detailed... updates and great communication. Super fast process. Stress free!

5.0
Verified Homeowner
Panama City Beach, FL, on Jan 12, 2026

Working with the employees has been perfect. I hesitate to give all 10s because my issues have not been resolved that are not a result of the employee.

4.5
Verified Homeowner
Daytona Beach, FL, on Jan 12, 2026

[name removed] is very helpful responds to questions in a timely manner. She always on time and follows through with questions. [name removed] is very knowledgeable of the home . Overall very professional.

5.0
Verified Homeowner
Hardeeville, SC, on Jan 12, 2026

[name removed] in the sales office was the best! [name removed] pushed to get the garage floor fixed and did.

4.5
Verified Homeowner
Hardeeville, SC, on Jan 12, 2026

All of our questions and concerns were either answered or addressed immediately.

5.0
Verified Homeowner
Panama City Beach, FL, on Jan 12, 2026

My builder [name removed] was wonderful, kind and knowledgeable. He explained the process weekly and sent me pictures!

4.8
Verified Homeowner
Hardeeville, SC, on Jan 12, 2026

We love the homes and the life styles

4.8
Verified Homeowner
City of Westlake, FL, on Jan 11, 2026

I appreciated how well the team communicated throughout the building process. They kept me informed and up to date every step of the way, which made the entire experience from contract to move-in smooth and reassuring.

5.0
Verified Homeowner
Daytona Beach, FL, on Jan 11, 2026

I spoke to various professional builders about [name removed]'s reputation, and they all said the same thing: SOLID. I had various builders and contractors look at the house while it was being constructed, and they had zero complaints. In fact, they were impressed with the strong attention to detail. But what struck me most was the continual updates on the progress of the home. Quality was never an issue. [name removed] had been transparent from "sales" to closing. Even now, six months into my beautiful new home, I'm loving it every moment. All the products are quality. All the workmanship was as if the workers were building their own homes. And the treatment from Day One has been of the highest caliber and expectations that the type of investment would command. I'm proud to recommend [name removed] to anyone who would consider them.

5.0
Verified Homeowner
City of Westlake, FL, on Jan 11, 2026

I loved the service and how easy the whole process was. The staff was very friendly.

5.0
Verified Homeowner
City of Westlake, FL, on Jan 11, 2026

HOA fees (that were never explained) and lawn treatment, and poor communication. As well as paying for services such as the gate that we have not utilized once since I have moved here however as a resident despite this I still am responsible something that the construction workers use

2.3
Verified Homeowner
Daytona Beach, FL, on Jan 11, 2026

Great service and of course, a beautiful community with great neighbors.

5.0
Verified Homeowner

Builder Profile

Minto Communities - USA logo

Our story begins in 1955 with a simple belief: that we could build better places to live, work and play, one home and one relationship at a time. Since then, The Minto Group has successfully built a fully-integrated real estate company that can meet the needs of any individual, family, investor or business. We’ve accomplished a lot over the years, and as we continue to celebrate new ventures, milestones, innovations and investments, we’re always looking ahead to what’s possible. Read on to learn more about our journey over the past 60+ years.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less