Homebuilder Ratings & Reviews

Minto Communities - USA Reviews

7,428 Homeowner Reviews Completed Jun 2024 - Dec 2025

Overall Satisfaction

4.7
Customers' overall satisfaction
4.8
Customers' willingness to refer our communities to their friends and family

Location Map

 

Most Recent 20 Comments From All Locations
Purchase Experience Testimonials from Real Homebuyers

Panama City Beach, FL, on Dec 24, 2025

Everything! We’ve lived here fur 3-years! We were taking friends through the models when [name removed] (our sales person favorite) asked if we still liked our Cottage? We said YES but miss having the backyard space! [name removed] said go check out this beautiful Villa lot on a pond! We committed before our friends finished going thru the models…and then we meet [name removed] our Builder! He communicated with us every single week & was just amazing & a perfectionist at what he & his team do!!!

5.0
Verified Homeowner
Panama City Beach, FL, on Dec 24, 2025

Our MasterCare representative and our builder have been great.

5.0
Verified Homeowner
City of Westlake, FL, on Dec 24, 2025

Communication was top notch and thorough!

5.0
Verified Homeowner
Hardeeville, SC, on Dec 24, 2025

Design process is outdated and website needs complete revision - impossible to see colors, textures and other options Pressure to complete selections and make deposits - timeline very accelerated Limited design choices and quality of products (especially Level 1) similar to baseline "track builder" (i.e. DR [name removed]) Pricing on options extremely inflated Interactions were abrupt and brief during design process Closing process was impersonal and unprofessional Limitations of financing very restrictive - use of US [name removed] caused issues with bank rate availability (not a US [name removed] customer) Communications of incentives were unclear Interactions at move in very brief and assigned First Service maintenance unavailable at closing (open questions) Completion of job superintendent satisfaction survey while superintendent present was extremely awkward and unprofessional.

2.2
Verified Homeowner
Panama City Beach, FL, on Dec 24, 2025

Everyone was always friendly and respectful throughout the process.

5.0
Verified Homeowner
Hardeeville, SC, on Dec 24, 2025

Shift to 1 year warranty based on your failure to execute contract.

3.9
Verified Homeowner
City of Westlake, FL, on Dec 23, 2025

[name removed] was very informative throughout the process.

5.0
Verified Homeowner
Daytona Beach, FL, on Dec 23, 2025

Im satisfied but doesn’t wow me anymore

3.6
Verified Homeowner
Panama City Beach, FL, on Dec 23, 2025

Everyone was very helpful and informative. [name removed] did an exceptional job keeping us informed of the progress and following up on issues.

5.0
Verified Homeowner
Panama City Beach, FL, on Dec 23, 2025

They have been very courteous, on time and knowledgeable. Any concerns we have had have been addressed in a vey timely and professional manner.

5.0
Verified Homeowner
Panama City Beach, FL, on Dec 23, 2025

Communication was always good… prompt and professional. [name removed], our construction manager, was simply the best! Polite, patient, always ready to hear and deal with any questions we had. He followed through on his commitments and went out of his way to always see that we were satisfied with the result. We felt very fortunate to have him as our construction manager!!

5.0
Verified Homeowner
Panama City Beach, FL, on Dec 23, 2025

Our builder, [name removed], was outstanding! He kept us completely informed throughout the entire process. His attention to detail is beyond compare. We could not be more delighted!

5.0
Verified Homeowner
Daytona Beach, FL, on Dec 23, 2025

Everything was attended to fast and friendly

4.5
Verified Homeowner
City of Westlake, FL, on Dec 22, 2025

No disliked but what I liked most about my purchase experience was the overall organization and communication from contract through move-in. Our builder ([name removed]) was generally thorough in explaining each phase of the process, timelines, and expectations, which helped reduce uncertainty. Regular updates and walkthroughs allowed me to stay informed and feel confident about progress being made. The final walkthrough was especially helpful, as concerns were addressed clearly and most items were resolved in a timely manner.

5.0
Verified Homeowner
Panama City Beach, FL, on Dec 22, 2025

Dislike - no flexibility in even simple changes to house construction (add insulation to interior wall, additional shelf in shower, etc.). I am having issues with HOA approval for solar panels. HOA has unnecessary insurance requirements that my provider is unwilling to provide. Solar rebates are expiring so I am out about $5000 in solar installation costs because I can't get this resolved. Like - people have been great!

4.0
Verified Homeowner
City of Westlake, FL, on Dec 22, 2025

[Translated from ES] The staff who greeted me from day one, especially [name removed], and [name removed] throughout the entire construction, kept me informed of every detail... the house was finished right on the estimated date... Thank you MINTOS 🙏🙏

5.0
Verified Homeowner
Hardeeville, SC, on Dec 22, 2025

Frpm Sales, to construction, to warranty all Minto Representatives, easy to reach and very responsive.

5.0
Verified Homeowner
Hardeeville, SC, on Dec 22, 2025

This is our Second purchase here and we could not be happier with both of our homes

5.0
Verified Homeowner
Hardeeville, SC, on Dec 22, 2025

The whole process was very smooth. Love the Mastercare program. No dislikes at all. Love that [name removed] is so quick on any issues we have. A++

5.0
Verified Homeowner
City of Westlake, FL, on Dec 22, 2025

From build to post build, the team has been amazing, including [name removed] who has been exceptional in making sure we are happy with our home

5.0
Verified Homeowner

Builder Profile

Our story begins in 1955 with a simple belief: that we could build better places to live, work and play, one home and one relationship at a time. Since then, The Minto Group has successfully built a fully-integrated real estate company that can meet the needs of any individual, family, investor or business. We’ve accomplished a lot over the years, and as we continue to celebrate new ventures, milestones, innovations and investments, we’re always looking ahead to what’s possible. Read on to learn more about our journey over the past 60+ years.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less