Homebuilder Ratings & Reviews

Minto Communities - USA Reviews

6,894 Homeowner Reviews Completed Oct 2024 - Apr 2026

Overall Satisfaction

4.7
Customers' overall satisfaction
4.8
Customers' willingness to refer our communities to their friends and family

Location Map

 

Most Recent 20 Comments From All Locations
Purchase Experience Testimonials from Real Homebuyers

Hardeeville, SC, on Apr 24, 2026

The fact that 100% of all issues I had fall back to one think lack of supervision

5.0
Verified Homeowner
Daytona Beach, FL, on Apr 24, 2026

Nothing they were good

4.9
Verified Homeowner
Hardeeville, SC, on Apr 24, 2026

Very happy here. [name removed], our sight supervisor was excellent. [name removed], our sale representative was excellent. Glad to be in Minto Community. [name removed]

5.0
Verified Homeowner
Panama City Beach, FL, on Apr 24, 2026

Professionalism, staff knowledge, approachability to ask questions, and friendly atmosphere. The online information was very helpful in the decision making stage. Having the models to spend time in and get design ideas. The first visit bus tour and being able to ask homeowners about their experience.

5.0
Verified Homeowner
Panama City Beach, FL, on Apr 24, 2026

[name removed] was extremely professional and help answering all my questions. He went above and beyond my expectations for customer service. I would highly recommend to all my family and friends [name removed] for their housing needs! I consider [name removed] a wonderful friend!

5.0
Verified Homeowner
City of Westlake, FL, on Apr 24, 2026

Thank you

5.0
Verified Homeowner
City of Westlake, FL, on Apr 24, 2026

Everything has been great, [name removed] has been amazing, very helpful and responsive whenever we need him even with the smallest thing.

5.0
Verified Homeowner
City of Westlake, FL, on Apr 24, 2026

MY GARAGE DOOR IS WITHEN THE LIMIT FOR FIXING BUT AT LEAST IT SHOULD BE PAINTED TO COVER ALL THE CRACKS.

5.0
Verified Homeowner
City of Westlake, FL, on Apr 24, 2026

We loved working with [name removed] in the design center, [name removed] in the sales center and [name removed] has been amazing throughout the warranty phase!

5.0
Verified Homeowner
Panama City Beach, FL, on Apr 23, 2026

Items not done correctly, no supervision of vendors, most do not speak English you have to communicate via phone thru translator. Items correctly initially had to be corrected again. Items that should have been identified by the builder were not. Builder was not honest regarding an issue with my toilets he involved my Relator who had never spoken to him. There is a lack of accountability and follow through. On my previous home in phase 2 it took almost 2 years to get [name removed] to respond and come onsite to evaluate my yard and dead bushes. That is unacceptable. Many of the yards still In phase 2 and 3 are terrible totally not what Minto sells to prospective buyers. I am aware of two residents in those faces that have reported issues with landscaping for months nothing has been done. I did escalate my issues to Minto executive team and [name removed] has been working with me to make sure everything gets resolved. To be quite honest without [name removed]’s involvement I don’t think half of this would’ve gotten done correctly. I am thankful for [name removed]. My year anniversary will be May 1. My lanai is still not right and [name removed] is working to get that redone again that should not happen. Very disappointing. The builder should have identified the issue. Based on the issues identified by myself and my inspector it makes me question what the builder and quality looked at

3.6
Verified Homeowner
Panama City Beach, FL, on Apr 23, 2026

I loved everything about the experience'!!

5.0
Verified Homeowner
Hardeeville, SC, on Apr 23, 2026

Both [name removed] at Mastercare and [name removed] in Sales were great to work with. They answered all my questions promptly and with thought.

4.7
Verified Homeowner
City of Westlake, FL, on Apr 23, 2026

The tentative communication

5.0
Verified Homeowner
City of Westlake, FL, on Apr 23, 2026

You guys are wonderful and helpful

5.0
Verified Homeowner
Hardeeville, SC, on Apr 23, 2026

Smooth process...good ongoing communication.

4.9
Verified Homeowner
City of Westlake, FL, on Apr 23, 2026

[name removed] with sales was so thorough, always makes us comfortable. [name removed] really paid attention to all of the little details with our house to ensure we were given a great product. [name removed] has been amazing communicating afterwards to ensure any items we see are address quickly .

5.0
Verified Homeowner
Hardeeville, SC, on Apr 23, 2026

From our first visit and working with [name removed] and throughout the build with [name removed] and finally with with [name removed], the whole process and communications went very smoothly.

4.7
Verified Homeowner
Panama City Beach, FL, on Apr 23, 2026

Overpriced upgrades

4.8
Verified Homeowner
Hardeeville, SC, on Apr 23, 2026

Design appointment could have been more thorough. It went well and she was friendly and helpful but there were half a dozen “surprises” when I did my walk through that should have been discussed in the design meeting

4.2
Verified Homeowner
Panama City Beach, FL, on Apr 22, 2026

We had a great relationship with our builder, [name removed], and [name removed] rep, [name removed]. Our rep has changed 2 times since [name removed]. Our current rep has met with us and was professional and attentive to our questions and issues.

4.5
Verified Homeowner

Builder Profile

Our story begins in 1955 with a simple belief: that we could build better places to live, work and play, one home and one relationship at a time. Since then, The Minto Group has successfully built a fully-integrated real estate company that can meet the needs of any individual, family, investor or business. We’ve accomplished a lot over the years, and as we continue to celebrate new ventures, milestones, innovations and investments, we’re always looking ahead to what’s possible. Read on to learn more about our journey over the past 60+ years.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less