Homebuilder Ratings & Reviews

Minto Communities - USA Reviews

7,770 Homeowner Reviews Completed Dec 2023 - Jun 2025

Overall Satisfaction

4.7
Customers' overall satisfaction
4.8
Customers' willingness to refer our communities to their friends and family

Location Map

 

Most Recent 20 Comments From All Locations
Purchase Experience Testimonials from Real Homebuyers

Hardeeville, SC, on Jun 14, 2025

Like: I love that [name removed] and management secured an age waiver to allow us to be under contract and move in a few months before we were age 55. Dislike: Our original closing appointment was cancelled because [name removed] failed to provide a signed age waiver to our lender for closing despite have been asked a week prior. Dislike: During our Home Celebration, my realtor and I were extremely disappointed with the condition of the lanai concrete (mud pops, patches, overall very crappy appearance). It looked NOTHING like the model concrete. We made our feelings known immediately and told [name removed] and [name removed] that something must be done. Although many things have been attempted, they only caused more damage and made the concrete look worse (screen door damaged / replaced, sliding glass door damaged / replaced). This issue is still not resolved. Dislike: I am retired military. A couple months after I signed a contract, [name removed] started offering a $5K credit toward upgrades. [name removed] will not retroactively apply that to somebody under contract. Fine, but I asked for much less than that to cover my horrible concrete, and [name removed] still has not done anything to help us.

4.2
Verified Homeowner
Panama City Beach, FL, on Jun 13, 2025

I liked the frequent detailed communications. I disliked the timing pressure to make decisions and the rigid, inflexible schedule and lack of recognition and provision for unexpected subsequent needs/changes.

4.9
Verified Homeowner
Daytona Beach, FL, on Jun 13, 2025

We felt like [name removed] had an established "new build" process that kept us informed thoughout the process. We have nothing but good things to say about the quality and appearance of our home! We are living our retirement dream, thank you!

5.0
Verified Homeowner
City of Westlake, FL, on Jun 13, 2025

I like the customer service and attention. I dislike (on some cases) the quality of the materials (kitchen cabinets and wall paint) , even that I paid extra money for upgrades.

4.5
Verified Homeowner
Daytona Beach, FL, on Jun 13, 2025

Everyone has been superb. Informative, polite, helpful. I've owned six homes; this was the smoothest

5.0
Verified Homeowner
Hardeeville, SC, on Jun 12, 2025

Sales rep was very informative and not pushy. Stay n play helped us to decide to live there. Closing was terrible due to lack of proper communication with our lender. Happy with our home, very few issues. Master Care could do better, it took 3 visits to resolve a fairly easy gutter issue.

4.1
Verified Homeowner
City of Westlake, FL, on Jun 12, 2025

The greetings I received from day 1 was exceptional. [name removed] was very professional. friendly and accommodating. [name removed], Awesome guy!...He txt me, sends pictures, called me explained every step of the process. He is patient and accommodating. A real asset to Minto Communities. If I must say, I wish the garage was a bit larger...:)) and we could use a back yard like the first set of townhouses...

5.0
Verified Homeowner
City of Westlake, FL, on Jun 12, 2025

Everything went smooth

5.0
Verified Homeowner
Hardeeville, SC, on Jun 12, 2025

[name removed] was great during the early phases of the lot and home selection process. [name removed] was a huge help when we needed to select our design (Option Bs). [name removed] was our construction superintendent and his communication was excellent. After closing, [name removed] has been outstanding to work with; communication has been thorough and timely, which we greatly appreciate. Overall this has been a smooth/easy and enjoyable process. Great teamwork! Thank you

4.6
Verified Homeowner
Hardeeville, SC, on Jun 12, 2025

The amenities although very crowded!

4.1
Verified Homeowner
Daytona Beach, FL, on Jun 12, 2025

Everyone was so professional and worked hard for us. It has been the best experience building and buying a home.We are very happy.

5.0
Verified Homeowner
Daytona Beach, FL, on Jun 12, 2025

I am only disappointed in the maintenance and upkeep of my lawn. I realize that [name removed] has little control over the HOA but when I have dead grass and weeds everywhere. It doesn't reflect very well on [name removed] who basically says it has nothing to do with them.

4.2
Verified Homeowner
Hardeeville, SC, on Jun 12, 2025

Phase “B” Interior designer was not very personable or very accommodating. We felt rushed during the selection process.

4.6
Verified Homeowner
City of Westlake, FL, on Jun 12, 2025

Everything is perfect

5.0
Verified Homeowner
Naples, FL, on Jun 12, 2025

Just few days after I signed contract with $50,000 incentive, [name removed] sent me email offering $100,000 and additional $5000 for Realtors. [name removed] and [name removed] agreed to give me one or the other. Then [name removed] at Corp Denied! No reason. Other Homebuyers who signed before me, got the higher incentive! [name removed] was Very Rude and Condescending to me over phone! Insulting and threatening. [name removed] never responded to any of the emails (she was copied on all).

5.0
Verified Homeowner
Panama City Beach, FL, on Jun 12, 2025

Most of the employees of [name removed] that I have worked with have been exceptional from my salesman [name removed], to my contractor [name removed] and all the many workers that have come to my home during this process.

4.7
Verified Homeowner
Hardeeville, SC, on Jun 11, 2025

We were told we had 2 years of Master Care and then it changed . Why?? Asked our building supervisor to take care of a few problems before closing and they were never done. [name removed] , our Master Care contacts has been great and the one bright spot of [name removed].

3.9
Verified Homeowner
Hardeeville, SC, on Jun 11, 2025

My building supervisor [name removed] was outstanding. Was consistent and clear with communications and updates

5.0
Verified Homeowner
Naples, FL, on Jun 11, 2025

We had a wonderful experience from start to finish. The [name removed] team provided us a great value and quality result. We love the home and community and look forward to many years of family fun in this lovely home. From the sales at the start, decisions for add-ons were well organized and low pressure. We were kept informed about the progress of the building all along the way with regular photos and updates, and since moving in the team has been great about identifying any issue to present a perfect home at our move in. High marks all around. We are confident that [name removed] will be with us to address any issues that may arise this year. Thank you!

5.0
Verified Homeowner
Hardeeville, SC, on Jun 11, 2025

Actually, everything was wonderful. My sales person [name removed] was amazing. My building supervisor [name removed] was beyond wonderful and attentive. As a single senior citizen, they both supported me tremendously and I am so appreciative for both of them.

5.0
Verified Homeowner

Builder Profile

Our story begins in 1955 with a simple belief: that we could build better places to live, work and play, one home and one relationship at a time. Since then, The Minto Group has successfully built a fully-integrated real estate company that can meet the needs of any individual, family, investor or business. We’ve accomplished a lot over the years, and as we continue to celebrate new ventures, milestones, innovations and investments, we’re always looking ahead to what’s possible. Read on to learn more about our journey over the past 60+ years.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less