Homebuilder Ratings & Reviews

Minto Communities - USA Reviews

7,938 Homeowner Reviews Completed Apr 2023 - Oct 2024

Overall Satisfaction

4.6
Customers' overall satisfaction
4.7
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Panama City Beach, FL, on Oct 20, 2024

1. Did not receive palm tree in back. Built extended lanai with pavers. Screen porch. No birdcage. 2. Did not receive hurricane shutters, permits issue 2/29/2024, closed 9/19/2924. Lack of transparency of lot price. Everything else we were told was accurate.

4.7
Verified Homeowner
Panama City Beach, FL, on Oct 20, 2024

[name removed], our superintendent was excellent. Kept us informed with photos and texts every week. Meet with me 3 times during the building process and thoroughly explained each building process. Can't say enough good words about [name removed]!

5.0
Verified Homeowner
Hardeeville, SC, on Oct 20, 2024

[name removed], our warranty rep, does an amazing job of rapidly scheduling repair services and promptly follows up after service was done!

5.0
Verified Homeowner
Panama City Beach, FL, on Oct 20, 2024

Loved everything!

5.0
Verified Homeowner
Daytona Beach, FL, on Oct 20, 2024

We have been very happy with the care provided by our Mastercare representative. We are happy with the two-year warranty and the things included. We are not as pleased about the length of time it has taken to get a cabinet door corrected. It was flagged before we closed and still hasn’t been replaced.

4.2
Verified Homeowner
Daytona Beach, FL, on Oct 20, 2024

Love the construction of our Nevis Villa home.

4.8
Verified Homeowner
Daytona Beach, FL, on Oct 19, 2024

My Mastercare rep, [name removed], has been incredibly responsive. I don't feel like my needs are ignored or put off. In fact, my neighbors are jealous that I hear back from him so quickly and that my problems are addressed within days. That said, I've been lucky with my home--I haven't needed much attention!

5.0
Verified Homeowner
Daytona Beach, FL, on Oct 19, 2024

We alerted [name removed] about a leak in our roof and were told that wasn’t the issue. 6 months later it actually is the issue and it could have been resolved long ago if our Mastercare rep hadn’t dismissed it.

3.9
Verified Homeowner
Hardeeville, SC, on Oct 19, 2024

There were lots of updates which helps with the planning from financial to personal issues

5.0
Verified Homeowner
City of Westlake, FL, on Oct 19, 2024

[name removed] was amazing. He kept us surprised of the construction progress with photos and explained everything very clearly. He was extremely pleasant and made this experience very enjoyable. Thank you for giving me the best that [name removed] has to offer.

5.0
Verified Homeowner
Hardeeville, SC, on Oct 19, 2024

sometimes it takes awhile for someone to get back to you.

4.5
Verified Homeowner
Daytona Beach, FL, on Oct 19, 2024

The Master care is something to be desired.

1.6
Verified Homeowner
Hardeeville, SC, on Oct 19, 2024

there was constant communication and everything I had questions about were answered or remedied

5.0
Verified Homeowner
Daytona Beach, FL, on Oct 19, 2024

Everything was outstanding and the progress was smooth. Both [name removed] and [name removed] kept us informed on the progress of the house. Also [name removed] has insured our move was smoth. Outstanding customer service!!

5.0
Verified Homeowner
Naples, FL, on Oct 19, 2024

Although there were and still are many items on the punch list, [name removed] has made the process seamless. He was available when we had questions, always called us back/emailed/text. [name removed] was another essential person in the process. MINTO, you have found people who go above and beyond for you! Please cherish them!

4.6
Verified Homeowner
Daytona Beach, FL, on Oct 19, 2024

Give more knowledge regarding the options. You should have a website that we could go to and make a decision. With actual color pictures and descriptions. Maybe give a few days to think about what you chose before the choices are "written in stone".

4.8
Verified Homeowner
Hardeeville, SC, on Oct 18, 2024

Multiple little things, not the place I thought it would be .

4.7
Verified Homeowner
Hardeeville, SC, on Oct 18, 2024

Customer Care with [name removed] as our Master Care person is absolutely fabulous! We also needed appliance work fixed and the warranty with Flamingo Appliance was an easy process and they were very prompt.

5.0
Verified Homeowner
Daytona Beach, FL, on Oct 18, 2024

I have not yet had to deal with a warranty issue.

5.0
Verified Homeowner
Naples, FL, on Oct 18, 2024

From using our Jacuzzi as a garbage can to forgetting to put in things as simple as air vents in the kitchen and the list goes on and on and on. After six months of closing, we are still waiting for things to be done. This is absolutely unacceptable. We thought buying a new house. Everything would be perfect, we understand there are glitches here and there. This was a complete nightmare. And no, I would never recommend anybody to buy here because I would not want to lose my friendships.

0.9
Verified Homeowner

Builder Profile

Our story begins in 1955 with a simple belief: that we could build better places to live, work and play, one home and one relationship at a time. Since then, The Minto Group has successfully built a fully-integrated real estate company that can meet the needs of any individual, family, investor or business. We’ve accomplished a lot over the years, and as we continue to celebrate new ventures, milestones, innovations and investments, we’re always looking ahead to what’s possible. Read on to learn more about our journey over the past 60+ years.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less