Homebuilder Ratings & Reviews

Minto Communities - USA Reviews

7,199 Homeowner Reviews Completed Jun 2024 - Dec 2025

Overall Satisfaction

4.7
Customers' overall satisfaction
4.8
Customers' willingness to refer our communities to their friends and family

Location Map

 

Satisfaction Ratings by Location

Most Recent 20 Comments From All Locations
Purchase Experience Testimonials from Real Homebuyers

Panama City Beach, FL, on Dec 04, 2025

I really had the most amazing experience from start to finish. Everyone was so helpful and informative. Such a wonderful experience.

5.0
Verified Homeowner
Panama City Beach, FL, on Dec 04, 2025

[name removed] was great! He was always available to talk to us and answer any questions and address any concerns. We were in Alaska throughout the building and he accommodated our time difference and made extra efforts to ensure we were included in the entire process. He provided pictures and made FaceTime calls to keep us updated. When we arrived here, we felt as though we already had someone we trusted to walk us through our new home. He was receptive and quick to address any concerns we had. We were comfortable calling him with the smallest of questions/concerns and he always made us feel heard. He assured us that he wanted everything to be perfect for us in our new home and that it was important to him that we were happy. I have seen other people on Facebook announce that they have been assigned [name removed] as their builder. I am comfortable assuring them that they have the best! I also see others say the same. [name removed] is lucky to have [name removed] on their team. He is a great representative of excellence. Thank you [name removed]!!!!!

5.0
Verified Homeowner
City of Westlake, FL, on Dec 04, 2025

The high level of professionalism from our sales and technical agents, ([name removed] & [name removed]) for exceeded our expectations and we are truly grateful to them for making the entire process easy for us!!

5.0
Verified Homeowner
Hardeeville, SC, on Dec 04, 2025

We were concerned about being assigned multiple building supervisors. Never heard from the initially assigned supervisor, the second one left after we had met him once. We ended up with [name removed] who did a great job, communicated well and was easy to work with. We wish we had [name removed] from the beginning. We have a few issues with the layout of the home. We would have preferred not to locate the the gas regulator right next to the front door as well as the electric meter and the hot water tank along the entrance walkway. It would have been better located towards the back of the house. Also, once the washer and dryer were installed in the laundry closet the shelf above is almost unreachable. There is an unusable space in the garage that maybe could have been used to extend the guest bath.

4.9
Verified Homeowner
Hardeeville, SC, on Dec 04, 2025

Our dissatifaction with [name removed] has nothing to do with [name removed]. [name removed] our original superintendent was phenominal with everthing and [name removed] was helpful to us. He has been very responsive to us when we have had issues "inside" our home. However, we have had issues with the sloppy painting on the inside of our hom and outside. There were parts of our walls and molding that were not painted or was not given a proper second coat of paint. We re-painted ourselves, which we did not expect to do. We have had ongoing issues with an elongated crack in the cement in garage which they offered to fix. We have been told that the subcontractor is waiting for payment from [name removed] in order to get the work done. We also have been having serious issues with the cracking of cement in front of our driveway. When we signed to buy a "new" home, we did not expect to endure sloppy workmanship inside and out. We have heard the word "tolerance" which is intolerable to us. As we have stated to [name removed] and to [name removed], "If you would not accept the cracks in the cement inside and out, then why should we". Someone by the name of [name removed] wrote us email stating basically the HOA is determining the "next steps" with regards to the sloppy cement work in our driveway. So basically brushing us off. We love our home, but not the BS to get things fixed. Do better [name removed]. If you would like to speak with me about these issues, you can contact me ata 508-837-8634. We are in the habit of writing such strong emails, but we are frustrated. Hopefully when you read this survey, we can get some resolution for us so we can finally enjoy our new home free of imperfections.

3.8
Verified Homeowner
City of Westlake, FL, on Dec 04, 2025

“I would like to express my sincere appreciation for [name removed]’s outstanding work as the construction manager on my home build. Your organization, proactive communication, and problem-solving skills kept the project running smoothly from start to finish. You consistently went above and beyond to address my questions, coordinate the team, and ensure high-quality craftsmanship. I’m extremely satisfied with the finished home and grateful for your dedication throughout the entire process.

5.0
Verified Homeowner
City of Westlake, FL, on Dec 03, 2025

My experience with [name removed] was pleasant. I had the pleasure of working with [name removed] and [name removed]. They were wonderful.

5.0
Verified Homeowner
Panama City Beach, FL, on Dec 03, 2025

Neighbors are very friendly. [name removed] staff knowledgeable about construction process l

5.0
Verified Homeowner
City of Westlake, FL, on Dec 03, 2025

[Translated from ES] First: Immediate attention to the call to gather information about the house's requirements or needs. The problem isn't [name removed]; the problem is that there's no follow-up on the execution of the work. And the execution or solution itself is significantly delayed. For example: Our house is still waiting for the final painting phase on the ceiling and walls (we've been waiting for them to paint it for 3 months).

4.1
Verified Homeowner
City of Westlake, FL, on Dec 02, 2025

[name removed] was very informative and went above and beyond to help us. [name removed] was extremely friendly and answered all of our questions and is extremely professional.

5.0
Verified Homeowner
Panama City Beach, FL, on Dec 02, 2025

I liked the how easy it was to work with the builder throughout the process while being in a different state. The procedures for designing the home were very simple. There is nothing to dislike about anything in my opinion.

5.0
Verified Homeowner
Daytona Beach, FL, on Dec 02, 2025

Quality of construction and the representative has been good at communicating with us

5.0
Verified Homeowner
Panama City Beach, FL, on Dec 02, 2025

[name removed] made us feel like a valued customer throughout the entire process.

5.0
Verified Homeowner
Hardeeville, SC, on Dec 01, 2025

[name removed] has been great to work with and timely on his responses and follow-up.

5.0
Verified Homeowner
Hardeeville, SC, on Dec 01, 2025

I liked the personalized attention from our site supervisor, Will. As well as our sales agent [name removed]. Great guys to work with. I like the fast follow up to issues with the build and the quality of the materials used. I disliked the lack of attention and information when it came to our exterior landscaping, irrigation, and driveway work. All of our concrete in the garage, driveway, sidewalk, and lanai were stained with the clay residue from working and walking over it in rainy conditions without cleaning. As a landscape architect, the plants specified for the plant beds and foundation plants are not the best options. [name removed] planted within two feet of the house will grow to be six to eight tall and wide, causing algae and mold conditions, damage to the siding, and yearly maintenance that could have been avoided. The Muskogee Crape [name removed] will grow to be twelve feet tall and wide and was planted four feet from the house and window. The European Fan Palms will grow to ten feet wide and tall and were planted withing four feet of the sidewalk and house. I cleaned the exterior siding to find a constant trail of mud coming out from underneath for several minutes.

4.3
Verified Homeowner
Hardeeville, SC, on Nov 30, 2025

I really liked the whole proccess, [name removed] responded to any and all of my questions and concerns always in minutes. [name removed] was so easy to work with. I love my new home.

5.0
Verified Homeowner
Panama City Beach, FL, on Nov 30, 2025

I would have liked to have had the ability to make minor changes during the process. Specifically adding electrical outlets before the electrical installation was started.

4.9
Verified Homeowner
Panama City Beach, FL, on Nov 30, 2025

We enjoyed the design experience the most. Meeting with and discussing our options with the design center team was enjoyable. We disliked the communication regarding the availability of our lot options the most. As we were moving out of state, retiring and finding new employment this was extremely stressful. One would think, as a retirement, 55+ community, most people are dealing with similar circumstances. A close second would be some of the construction elements such as concrete finish, window/door quality, etc

3.9
Verified Homeowner
Daytona Beach, FL, on Nov 30, 2025

[name removed] our sales rep and [name removed] our Mastercare rep go above and beyond. That is very much appreciated!

5.0
Verified Homeowner
City of Westlake, FL, on Nov 29, 2025

Very responsive, excellent quality of work, they care about us.

5.0
Verified Homeowner

Builder Profile

Minto Communities - USA logo

Our story begins in 1955 with a simple belief: that we could build better places to live, work and play, one home and one relationship at a time. Since then, The Minto Group has successfully built a fully-integrated real estate company that can meet the needs of any individual, family, investor or business. We’ve accomplished a lot over the years, and as we continue to celebrate new ventures, milestones, innovations and investments, we’re always looking ahead to what’s possible. Read on to learn more about our journey over the past 60+ years.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
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In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

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