Homebuilder Ratings & Reviews

Minto Communities - USA Reviews

7,719 Homeowner Reviews Completed Mar 2024 - Sep 2025

Overall Satisfaction

4.7
Customers' overall satisfaction
4.8
Customers' willingness to refer our communities to their friends and family

Location Map

 

Most Recent 20 Comments From All Locations
Purchase Experience Testimonials from Real Homebuyers

Daytona Beach, FL, on Sep 12, 2025

Sales Agent, [name removed] was Excellent. I felt a little rush when working with [name removed], Designer. I would purchase again if [name removed] were to build a little further north say St [name removed] to Flagler [name removed] area.

5.0
Verified Homeowner
Daytona Beach, FL, on Sep 12, 2025

I like my new home. I had a few problems [name removed] installed leaked in garage and plumbers had to repair and remove. I was upset this was the result. HVAC pipes were cracked and caused my utility room to have water issues. It took multiple times for contractors to identify the problem. I am still checking every day to see if the water comes back. I still need a drain outside. My floors had haze look and paint chips. Contractors came back multiple times.

5.0
Verified Homeowner
Hardeeville, SC, on Sep 12, 2025

Our master care rep [name removed] was great to work with . Always responded to our inquiries and followed up

4.9
Verified Homeowner
City of Westlake, FL, on Sep 12, 2025

My house has seemed to have more problems than expected and the initial owner onboarding was very disappointing and disconcerting.

4.3
Verified Homeowner
Panama City Beach, FL, on Sep 12, 2025

[name removed] is always responsive to our inquiries and requests. I have never had a problem having them resolve and issue with our home.

4.9
Verified Homeowner
Hardeeville, SC, on Sep 12, 2025

When I gave a deposit check for screening in my lanai, it took MONTHS after the work was completed and I notified [name removed] that it was completed, to get my refund of my deposit.

5.0
Verified Homeowner
Panama City Beach, FL, on Sep 12, 2025

Quality of the home. [name removed] our sales rep was very professional and helpful

4.0
Verified Homeowner
Panama City Beach, FL, on Sep 12, 2025

[name removed] has been exceptional! He is attentive to my questions and concerns. He is quick to respond to any of my questions and has coordinated with the trades to address any concern I have.

5.0
Verified Homeowner
Panama City Beach, FL, on Sep 12, 2025

Our builder [name removed] was great to work with. He kept us well informed with calls and photos. After we moved in he can by to make sure there no issues or concerns.

5.0
Verified Homeowner
City of Westlake, FL, on Sep 11, 2025

Our builder and team of [name removed] is excellent and attentive to detail.

4.8
Verified Homeowner
City of Westlake, FL, on Sep 11, 2025

[name removed] has made this experience wonderful. He made this a smooth process for us and our home was under his supervision. [name removed] needs more [name removed]’s.

5.0
Verified Homeowner
Panama City Beach, FL, on Sep 11, 2025

Parts of house very cheap. Follow up with [name removed] to address issues was absolutely horrible.it was like pulling teeth to get rep to come out and address incorrect issues.

2.2
Verified Homeowner
Panama City Beach, FL, on Sep 11, 2025

Quality of materials poor

4.5
Verified Homeowner
Panama City Beach, FL, on Sep 11, 2025

Easy communication, flexible scheduling.

4.3
Verified Homeowner
City of Westlake, FL, on Sep 11, 2025

My interactions with [name removed] and [name removed] they made the building and purchasing process so easy and stress free and were always available to take my questions and concerns promptly.

5.0
Verified Homeowner
Naples, FL, on Sep 11, 2025

they take care of my concerns...almost instantaneously

5.0
Verified Homeowner
City of Westlake, FL, on Sep 11, 2025

This is my 2nd time purchasing from [name removed]. I was a little worried because my first experience (Groves 2021) was not that good. The home had a lot of problems and it took almost 8 months to get everything fixed. However, this time around there were very few problems and at the moment everything has been fixed. The quality of work and craftsmanship has improved significantly and [name removed] & [name removed] were on top of everything from the very beginning. I am very pleased with my home,

4.9
Verified Homeowner
Panama City Beach, FL, on Sep 10, 2025

Love our MasterCare [name removed] [name removed]. He always takes care of anything that arises or is willing to answer all of my dumb questions. Small issues have been taken care of quickly.

4.9
Verified Homeowner
Panama City Beach, FL, on Sep 10, 2025

I had a hard time at first with the mastercare rep I was given but it has been awesome since I got [name removed]

4.9
Verified Homeowner
City of Westlake, FL, on Sep 09, 2025

I LIKE THE CUSTOMER SERVICE

5.0
Verified Homeowner

Builder Profile

Our story begins in 1955 with a simple belief: that we could build better places to live, work and play, one home and one relationship at a time. Since then, The Minto Group has successfully built a fully-integrated real estate company that can meet the needs of any individual, family, investor or business. We’ve accomplished a lot over the years, and as we continue to celebrate new ventures, milestones, innovations and investments, we’re always looking ahead to what’s possible. Read on to learn more about our journey over the past 60+ years.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less