Homebuilder Ratings & Reviews

Minto Communities - USA Reviews

7,183 Homeowner Reviews Completed Aug 2024 - Feb 2026

Overall Satisfaction

4.7
Customers' overall satisfaction
4.8
Customers' willingness to refer our communities to their friends and family

Location Map

 

Most Recent 20 Comments From All Locations
Purchase Experience Testimonials from Real Homebuyers

Panama City Beach, FL, on Feb 22, 2026

We had a superb building manager who made everything very smooth for us.

4.7
Verified Homeowner
City of Westlake, FL, on Feb 22, 2026

[name removed] kept us informed of every step in the buying process. [name removed] was a dream to work with during the build. Awesome experience.

5.0
Verified Homeowner
Hardeeville, SC, on Feb 22, 2026

[name removed]’s willingness to make sure all of our expectations were met.

5.0
Verified Homeowner
Hardeeville, SC, on Feb 22, 2026

Initially had to prompt the builder to provide updates. The finished product had too many issues and lacked the attention to detail one would expect, given the dollars involved.

4.2
Verified Homeowner
Hardeeville, SC, on Feb 22, 2026

Everything was very smooth and communication was great

5.0
Verified Homeowner
Hardeeville, SC, on Feb 22, 2026

The quality-communication are seamless.

5.0
Verified Homeowner
Hardeeville, SC, on Feb 22, 2026

The sales process and selection of materials was very good. The MasterCare has been like dealing with good cop/bad cop. I am not happy with the cement in my garage, and this has caused me to rate the after-sale process like I have.

4.0
Verified Homeowner
Hardeeville, SC, on Feb 22, 2026

We had to straighten out an issue regarding my partner being told he was only a guest! We were not informed by sales staff that he would be treated as such. After three weeks and letters to [name removed] management the issue was rectified!

3.7
Verified Homeowner
City of Westlake, FL, on Feb 21, 2026

Dealing with issues, no empathy at all

0.8
Verified Homeowner
Hardeeville, SC, on Feb 21, 2026

Change in our Superintendent without letting us know he had left Minto.

4.8
Verified Homeowner
City of Westlake, FL, on Feb 21, 2026

Great communication throughout

5.0
Verified Homeowner
Daytona Beach, FL, on Feb 21, 2026

I have bought a lot of homes (15) and this is the best company I have ever worked with!

5.0
Verified Homeowner
Panama City Beach, FL, on Feb 20, 2026

Visiting during the build we saw our home up close and personal. I have 2 family members who visited and were impressed with what they saw. I had a private inspection company, on 13 Jan, do his thing and he found just 2 issues. He didn't find a handful of things as other homeowners have had found. Our significant issues have been the lack of a response to email and our hvac issue. Rather than focusing on why my ac compressor was very loud in the house minto and triad focused on the decibel level. Eventually, [name removed] and us worked it out. Our most significant suggestion is to combine the A and B. Unless money is no object the current system is ok. But for us we had to go on the conservative side on the A bc we had no idea what was coming with the B. One can't get all they want on the A side no having a clue what's coming with the B.I hope one day you'll stop doing this to us buyers.

4.3
Verified Homeowner
Panama City Beach, FL, on Feb 20, 2026

We liked the ability to get a house plan that fit our needs and budget. We have somewhat disliked the amount of faulty, incomplete, or lack of detail in the building and finishing phases.

4.5
Verified Homeowner
Naples, FL, on Feb 20, 2026

Liked: Quick feedback and both [name removed] and [name removed] extremely responsive and ensuring any question is resolved beyond just answering the question. Improvement Area: More detailed customization options and design options - like we would have liked custom laundry room folding top over the appliances and units integrated cupboards and hanging bar, etc. Wardrobe similar custom fitting as opposed to doing now.

5.0
Verified Homeowner
City of Westlake, FL, on Feb 20, 2026

Overall, we had a very positive purchase experience from contract through move-in. The process was well organized and the team kept us informed at each step. [name removed] was consistently responsive and proactive with updates, which made things easy even when we were remote. Our construction superintendent, [name removed], did an excellent job coordinating work and keeping the build on track, and the final walkthrough/handoff was thorough and reassuring. We appreciate everyone’s professionalism and support throughout the journey.

4.8
Verified Homeowner
Hardeeville, SC, on Feb 20, 2026

Quick response to all questions and concerns. From our first visit with [name removed] who guided us along the buying and decision making stage, through the build with [name removed] which had to be done all long distance and during our first year with [name removed] who was fantastic with responding to problems and who scheduled all repairs and followed up in a timely manner. As my husband has not been able to handle all of these situations because of declining health I have been very appreciative of all the patience and guidance of these people and their workers.

5.0
Verified Homeowner
City of Westlake, FL, on Feb 20, 2026

[name removed] was amazing! He was responsive, caring and personable.

5.0
Verified Homeowner
Hardeeville, SC, on Feb 20, 2026

From [name removed], our salesperson, to [name removed] our building manager, and [name removed] our Mastercare rep, we've been extremely pleased with everything in our new home. Everyone has been very helpful, and it shows they sincerely care. They are always quick to answer any questions and address any issues to our full satisfaction.

5.0
Verified Homeowner
City of Westlake, FL, on Feb 20, 2026

[name removed] has been wonderful since day one! Always answers or gets back to us in a timely manner. Has always been professional and very friendly. Has taken care of all of our issues and or concerns. Couldn’t ask for anyone better. He’s awesome!!

5.0
Verified Homeowner

Builder Profile

Our story begins in 1955 with a simple belief: that we could build better places to live, work and play, one home and one relationship at a time. Since then, The Minto Group has successfully built a fully-integrated real estate company that can meet the needs of any individual, family, investor or business. We’ve accomplished a lot over the years, and as we continue to celebrate new ventures, milestones, innovations and investments, we’re always looking ahead to what’s possible. Read on to learn more about our journey over the past 60+ years.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less