Homebuilder Ratings & Reviews

Minto Communities - USA Reviews

6,366 Homeowner Reviews Completed Feb 2025 - Aug 2026

Overall Satisfaction

4.7
Customers' overall satisfaction
4.8
Customers' willingness to refer our communities to their friends and family

Location Map

 

Most Recent 20 Comments From All Locations
Purchase Experience Testimonials from Real Homebuyers

City of Westlake, FL, on Aug 15, 2026

This week I had the house inspection and Mr. [name removed] satisfactorily answered all my questions.

4.9
Verified Homeowner
Hardeeville, SC, on Aug 14, 2026

The quick response times.

5.0
Verified Homeowner
Hardeeville, SC, on Aug 14, 2026

[name removed] was a delight to work with. Made us feel like a valued customer.

4.9
Verified Homeowner
Panama City Beach, FL, on Aug 14, 2026

I wish there were more modern cabinet options. And the bathroom shower that was included in home, it would have been nice to have been told that it was a very short door and enclosure. My husband has to duck to get in. Had we known we would have upgraded the shower.

5.0
Verified Homeowner
Hardeeville, SC, on Aug 13, 2026

shortly before our scheduled closing date the house encountered an internal flooding issue. We liked that [name removed] took charge and rectified the situation to OUR liking. [name removed] from MasterCare has been very prompt an thorough the six months that we have been here. Kudos to both of them.

4.9
Verified Homeowner
City of Westlake, FL, on Aug 13, 2026

Have some consistent issues and very vague time consuming answers… imagine paying $650k for a home and then being told, we will fix the items closer to the one year mark as they will just keep happening again… excuse me… I shouldn’t have to worry about the items or have to wait to get them repair. I had to pay one of the contractors on the side to come caulk the baseboards again my entire second floor is quaking but all I’m told is the house is still settleing and we will look at it closer to when your warranty expires.

2.2
Verified Homeowner
Panama City Beach, FL, on Aug 13, 2026

The assigned construction manager helped avoid any issues.

4.8
Verified Homeowner
City of Westlake, FL, on Aug 13, 2026

Here’s a polished version: Our superintendent, [name removed], was absolutely amazing! She made the entire process seamless and incredibly pleasant. She was always professional, responsive, and timely whenever we had questions or needed assistance. We truly loved working with her! [name removed] was also wonderful to work with. She was thorough, informative, and made sure we understood every step of the process. We are so grateful for the excellent service and support we received from both of them!

5.0
Verified Homeowner
City of Westlake, FL, on Aug 12, 2026

[name removed] was always there for us

5.0
Verified Homeowner
Hardeeville, SC, on Aug 12, 2026

Quick services and friendly. Disliked that I could choose the type of granite I wanted for the kitchen and type of cabinets I wanted. Also I wanted an induction cooktop and was told no and also a no to a 220 outlet in the garage.

4.8
Verified Homeowner
Panama City Beach, FL, on Aug 12, 2026

We love our home and all the people involved in building and maintaining it. Thank you so much!

5.0
Verified Homeowner
Hardeeville, SC, on Aug 12, 2026

The original bus tour of the community and amenities.

4.7
Verified Homeowner
Hardeeville, SC, on Aug 12, 2026

Like most things. Landscape, poor response!!

4.9
Verified Homeowner
City of Westlake, FL, on Aug 12, 2026

Liked the entire process except the landscaping we didnt get a choice to choose trees and plants wishes we could've had choices

4.8
Verified Homeowner
Hardeeville, SC, on Aug 12, 2026

[name removed] who is my [name removed] is terrific she is attentive to my questions and she gets the results that I am looking for, I couldn’t ask for a better person for the job.

4.9
Verified Homeowner
Hardeeville, SC, on Aug 12, 2026

Initially, [name removed] was aways there to answer any questions and assist with all the choices and paperwork that was involved. Then she turned me over to [name removed] and I didn't know quite what to expect but he is incredible. I was truly blessed to have these 2 individuals on my journey.

5.0
Verified Homeowner
City of Westlake, FL, on Aug 11, 2026

[name removed] & [name removed] were amazing.

5.0
Verified Homeowner
City of Westlake, FL, on Aug 11, 2026

What I appreciated most about my purchase experience was the exceptional time, care, and attention provided by [name removed], our sales representative. From the very beginning, I genuinely felt that she had our best interests at heart. She consistently advocated for us, maintained open and frequent communication, and helped us navigate the process whenever concerns arose. Her involvement made a significant difference in our overall experience. Without her support and advocacy, I believe we would have felt somewhat overlooked or shortchanged throughout the process. What I disliked most was the overall experience related to construction deficiencies and the quality and timeliness of remedies as we approached closing and move-in. After making such a significant investment in a new home, I expected a higher level of attention to workmanship, quality control, and resolution of identified issues before closing. There were too many deficiencies that required follow-up, and at times the process of getting items properly corrected felt more difficult than it should have been. While [name removed] provided an excellent customer experience, the construction and closing-quality portion of the process did not consistently meet the standard I expected from [name removed].

4.3
Verified Homeowner
City of Westlake, FL, on Aug 11, 2026

Everyone was communicative and worked with schedules and any issues that arose. Very smooth process!

5.0
Verified Homeowner
Panama City Beach, FL, on Aug 11, 2026

It was a smooth and easy process as everyone was very helpful, courteous and ready to do what it takes so that we were happy and satisfied. In short, a very smooth easy process. In short, during our purchase to move in journey everyone with [name removed] has been awesome!

5.0
Verified Homeowner

Builder Profile

Our story begins in 1955 with a simple belief: that we could build better places to live, work and play, one home and one relationship at a time. Since then, The Minto Group has successfully built a fully-integrated real estate company that can meet the needs of any individual, family, investor or business. We’ve accomplished a lot over the years, and as we continue to celebrate new ventures, milestones, innovations and investments, we’re always looking ahead to what’s possible. Read on to learn more about our journey over the past 60+ years.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less