Homebuilder Ratings & Reviews

Minto Communities - USA Reviews

8,022 Homeowner Reviews Completed May 2023 - Nov 2024

Overall Satisfaction

4.6
Customers' overall satisfaction
4.7
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Daytona Beach, FL, on Nov 18, 2024

Quality assurance review at the finalized stages or a checklist would have noticed the majority of minor items that took away from the extreme delight with a new home.

3.6
Verified Homeowner
Panama City Beach, FL, on Nov 18, 2024

Quality built home.

4.9
Verified Homeowner
Panama City Beach, FL, on Nov 18, 2024

The home is wonderful, and the community is very nice. But there have been concerns raised about some issues withing the community that seem to fall on deaf ears, or taking the "corporate line" when adjustments are made.

4.3
Verified Homeowner
City of Westlake, FL, on Nov 18, 2024

[Translated from ES] Overall we are satisfied with every step we have taken in the process that Minto proposes, everything very well organized, excellent professionals in charge of each stage: [name removed], [name removed] and [name removed]. Excellent quality and details both in the design and in the construction in general. Everything very well organized and very well executed, excellent quality in the materials, equipment, and in the finishing of the construction, very good added technology (lights, sprinklers, security, etc.). Above all, I highlight the quality executed in the construction, the organization and the fulfillment of each stage in less time than planned.

5.0
Verified Homeowner
Panama City Beach, FL, on Nov 18, 2024

MasterCare has been truly excellent. Minto stands behind its work, which is good to see. [name removed] is an incredibly good MasterCare [name removed]. We are fortunate to have him as our [name removed]. 95% of the Trades have been excellent as well.

4.9
Verified Homeowner
Hardeeville, SC, on Nov 18, 2024

I felt rushed during A selections. There available options that were not explained. But overall a good experience.

4.7
Verified Homeowner
Daytona Beach, FL, on Nov 18, 2024

[name removed] is an excellent builder. This is the third house I have built, and the easiest experience. [name removed] was very quick to respond to our questions. He frequently communicated with us on not only what has been done, but what are the next steps as well.

4.9
Verified Homeowner
Panama City Beach, FL, on Nov 18, 2024

The items are corrected.

5.0
Verified Homeowner
Panama City Beach, FL, on Nov 18, 2024

I have been able to have issues resolved readily with the Master Care specialist and HOA customer service personnel. Phone calls are much appreciated

5.0
Verified Homeowner
Daytona Beach, FL, on Nov 18, 2024

There area several strange/odd things Minto did that distract from the overall quality of the home. 1- Off white toilets and high hats against bright white walls. 2 - The sales person could not explain why it cost more money to move the outlet/cable high in the great room where one exists than to add new connection in the hobby room or even outside! 3- The stains on the side walk from the sand/pavers used and wont clean it up. I am very happy with MasterCare. [name removed], our rep, has been very responsive, friendly and courtesy.

4.6
Verified Homeowner
Daytona Beach, FL, on Nov 18, 2024

I love the efficiency and responsiveness of [name removed] whenever I have any concerns - I consider him my protective watchful eye on my home and property as I’m still residing [name removed] and I feel secure having him oversee any arising issues .

5.0
Verified Homeowner
Daytona Beach, FL, on Nov 18, 2024

prompt response to my request

5.0
Verified Homeowner
Daytona Beach, FL, on Nov 17, 2024

I would have loved to have been able to choose my lot and have more choices for a pool. We are very happy with our lot and will be building an after market pool in the next few months.

5.0
Verified Homeowner
Panama City Beach, FL, on Nov 17, 2024

We are very pleased from beginning to end.

4.9
Verified Homeowner
Hardeeville, SC, on Nov 17, 2024

We've only used it for a few small things. 1 request was dropped or ignored (but we found a solution) and two were acted on quickly... so mostly positive, but not perfect. We don't usually get any direct response when we submit something until we get a call from the vendor, which is a little odd. Just this evening, some neighbors at a party were saying that our particular guy wasn't great on communication.

4.4
Verified Homeowner
Panama City Beach, FL, on Nov 17, 2024

Our Builder, [name removed], was awsome and kept us advised of every step of the build.

5.0
Verified Homeowner
City of Westlake, FL, on Nov 17, 2024

My experience was excellent.

4.8
Verified Homeowner
Hardeeville, SC, on Nov 17, 2024

Some of my regrets were not knowing or able to be shown where electrical outlets were included. Going through .models or homes done but not occupied had outlets above front door on ledge of cabana and above cabinets in kitchen. So thought they were standard but turns out they are not.

4.9
Verified Homeowner
Daytona Beach, FL, on Nov 17, 2024

Having issues that are taking a while to correct This is my second home and this seems to be a consistent theme Master care rep this time seems to be attempting to take care of it but not happening in timely manner Electrical issues … crazy

4.5
Verified Homeowner
Panama City Beach, FL, on Nov 16, 2024

Everyone from start to finish were professional, friendly, and an expert in their given position. From [name removed], to [name removed] in design, to the outstanding job by [name removed] who brought it home as our builder; we were thrilled with the process and the final product.

5.0
Verified Homeowner

Builder Profile

Our story begins in 1955 with a simple belief: that we could build better places to live, work and play, one home and one relationship at a time. Since then, The Minto Group has successfully built a fully-integrated real estate company that can meet the needs of any individual, family, investor or business. We’ve accomplished a lot over the years, and as we continue to celebrate new ventures, milestones, innovations and investments, we’re always looking ahead to what’s possible. Read on to learn more about our journey over the past 60+ years.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less