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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Naples, FL, on Apr 09, 2025
Everything about the process was flawless. [name removed], our project superintendent, was fantastic, and [name removed] was extremely helpful during the entire process. Absolutely "A+" all the way.
Naples, on Mar 25, 2025
This is our second [name removed] home purchased in the [name removed] of [name removed] [name removed]. We’ve been fortunate to have [name removed] conduct our post close inspection meetings. [name removed] is an amazing ambassador of your brand. She’s knowledgeable, professional, timely, and gets things done right. And she listens to our concerns and addresses them without delay. We can’t say enough good things about working with [name removed]. A++
Naples, FL, on Apr 07, 2025
Easy closed in 5 days sales man was excellent and any issues are being handled really well
Naples, on Apr 12, 2025
I was very impressed by the service I received from [name removed] with Master Care.
Naples, on Mar 19, 2025
Like working with [name removed] and JC. Do not like how long it is taking Minto to get the common area in front of our home cleaned up and looking great as promised.
Naples, FL, on Apr 04, 2025
I appreciate that [name removed] kept me informed from the moment I signed the purchase agreement. Every step along the way until move-in. My building supervisor [name removed] introduced himself to me early on and explained the entire process from start to finish. He made himself available every day during my move in to ensure any issues were addressed immediately. He pointed out areas that needed to be fixed that I didn't notice. I appreciated his keen eye for detail. He offered suggestions and ideas to improve my home and had contact information when I asked for help. I also found my MasterCare person, [name removed], to be a great resource as well. She pointed out additional areas in the home that needed attention like the scratches on my sliding doors. Both of them worked closely together to get the final repairs scheduled and completed. This is my second home purchased in the [name removed] and I found this experience to be even better than my first!
Naples, on Apr 09, 2025
The people we worked with, [name removed], as our MasterCare [name removed] and prior to that, [name removed] as the building supervisor, truly cared about the home and helping us with any issues. They are outstanding. They have been with [name removed] for a long time and that means you value your employees which is critical.
Naples, on Mar 12, 2025
The only concern was our closing date. We needed to postpone it for a couple of weeks, but they were not flexible.
Naples, FL, on Mar 23, 2025
My husband and I had an outstanding experience working with [name removed]. From the very beginning he was kind, patient, and genuinely committed to helping us find the perfect home. He took the time to show us model homes, guided us through multiple visits without hesitation, and answered every question we had with clarity and professionalism. No matter when we called, he always picked up, making us feel valued and supported throughout the entire process. [name removed] clearly explained each step of the contract signing process, ensuring we knew exactly when and where it would take place. He was readily available to answer any questions during our contract review, providing clear and thorough explanations that made the entire process seamless and stress-free. He introduced us to the superintendent and set up an appointment for the MasterCare representative to meet with us at our new home. [name removed] reminded us to register our appliances too:) Once moved in, he contacted us to see how we are doing and told us to call him if we need anything, have any questions or any concern. His dedication and sincerity made all the difference, and thanks to him, we found exactly the home we wanted. It was truly a pleasure working with [name removed].
Naples, on Mar 27, 2025
[name removed]’s quick response to all of my repairs. She is professional and a pleasure to have worked with. She is an asset to [name removed].
Naples, on Mar 06, 2025
Everyone involved with my home from start up until now has been awesome. [name removed] is always available when I need her!
Naples, on Feb 24, 2025
Sales and construction process was very good. Even after care has been good, my chief complaint is with the landscaping initially installed and follow up. Vegetation installed was less than adequate and plants died and never replaced. In once instance during construction a bad storm washed away vegetation and it was never replaced
Naples, FL, on Mar 12, 2025
We are over the moon happy with our home! We have built 4 homes and [name removed] exceeded our expectations from start to finish! They are true professionals who made a remote construction experience easy and stress free!
Naples, on Mar 24, 2025
I loved [name removed] and JC!! [name removed] threw out my for sale sign and would not let me retrieve it and was a jerk - would not tell me which garbage can it was in-
Naples, on Feb 21, 2025
Overall the experience was positive, however we are still waiting to get some of the "punch list" items resolved. It has been 8 months since we closed, and it sure seems like your valued customers shouldn't have to wait that long. Thank you.
Naples, FL, on Mar 06, 2025
[name removed], my project superintendent, was the best. He always helped me out with questions and follow up even after closing.
Naples, on Mar 22, 2025
[name removed] is absolutely amazing. Responsive, competent and professional. I’m in the industry and she’s the best. She was able to take over a bit of a mess and really come through and do what she promised. [name removed] however is exactly the opposite, [name removed] would say things were complete and when I would arrive from out of state, nothing was done or touched. [name removed] was not helpful and was unwilling to assist and see the work through. In addition on multiple instances [name removed] left my home completely unsecured, and I only knew because a neighbor had mentioned it to me and I saw on the cameras. There’s much more, but there is no sense now. [name removed] was one of the worst experiences I have had on any real estate related project. Minto is excellent, but having a representative like [name removed] hurts their reputation significantly. [name removed] did make up for the shortfall and is excellent.
Naples, on Feb 08, 2025
Liked the good communication and coordination and [name removed] employees we worked with.
Naples, FL, on Feb 18, 2025
The people we worked with [name removed] and [name removed] were exceptional. Both [name removed] and [name removed] are the absolute best. In addition our real estate agent [name removed] was also extremely helpful. All of the contractors that worked with/for [name removed] were also excellent.
Naples, on Jan 31, 2025
Number of times it takes to repair moisture leaks properly
Naples, FL, on Feb 16, 2025
[name removed] was amazing to work with…made the whole process enjoyable. Excellent customer service! Always took the time to explain the progress and details of our home build.
Naples, FL, on Jan 27, 2025
We were unaware of the city water valves that would be in our driveway when we purchased the lot.
Naples, on Jan 29, 2025
End product is as described and communication throughout the process was good. After closing however, some small issues have remained unresolved.
Naples, on Mar 07, 2025
I dislike some of the products, -the floors I selected are a level 5 upgrade although they're not a quality product. They're weak and stain easily which I would not have expected at a level 5 upgrade. -I'm also disappointed with the lack of cleaning that was done when we moved in, there was residue from tape on the floor, dust everywhere and the windows were dirty. I would have expected the entire house to be spotless at this price point. -I'm confused as to why the dining room lightbox (Jbox) is not centered in the dining room space for a dining room table? We need to have an electrician move the Jbox so we can center the chandelier over the table. This is an additional expense that again we should not incur at this price point. -the kitchen counter has a lot of defects and if a vendor sent it to me I would have turned it away, its not at all close to the sample in the design center and does not flow continually. It's a man made surface with poor quality control. I would not have expected this poor quality from Minto -The outside lighting on the garage is not easy to access when changing light bulbs and since the villas are so close together the neighbors outside (front entryway) light shines into our home and master bedroom planting a tall tree or plant would have helped or having them on a timer (just a thought) What we like are the vendors, MasterCare ([name removed]) and general contractors ([name removed] and [name removed]) they have been wonderful to work with and very responsive. We love the community and look forward to more mature trees over the years.
Naples, FL, on Jan 27, 2025
It was a smooth transition from the beginning right at the end
Naples, on Mar 07, 2025
I wish the subcontractors were better during the initial building process. [name removed] has done an excellent job of fixing all the shoddy work. We are still very happy with the end result. Thank you very much.
Naples, on Dec 24, 2024
mostly timely responses but the paver cleaning and repair folks are two to three months out we were told. All other repairs requested have been completed...
Naples, FL, on Jan 25, 2025
The side manager was very professional and very friendly and helpful
Naples, on Mar 06, 2025
Very disappointed that our home had a lot of defects that had to be corrected.
Naples, FL, on Jan 24, 2025
[name removed] and [name removed] did an excellent job guiding us every step of the way.
Naples, on Feb 27, 2025
I feel that the landscaping is a bit Chimzy along with the palm trees that they planted.
Naples, on Dec 07, 2024
Our construction manager [name removed] has been very responsive to any issues and helpful in all matterrls. Our home team rep was great as well
Naples, FL, on Jan 24, 2025
From the beginning when we met with [name removed] in the sales office to the time we took possession of the home, the whole experience has been seamless and wonderful. [name removed] is very friendly and described in detail any questions we had about the contract, upgrades, neighborhood, And amenities. Working with [name removed] has been a delightful experience. He kept me updated from the very beginning to the very end when we moved in and then beyond. Went out of his way to make sure we were satisfied with the progress of our new home. If you have more staff members like [name removed] and [name removed] And of course [name removed], you are very fortunate employer
Naples, on Feb 26, 2025
The community is beautiful and well kept. Every member of the [name removed] team gas been gracious and easy to work with.
Naples, FL, on Jan 22, 2025
Everyone was absolutely wonderful to deal with. Very responsive and always willing to help.
Naples, on Dec 02, 2024
I disliked tha fact that we needed to get warranty involved. While they have done a great job helping to address things, the missing insulation, poorly designed HVAC, horrific paint job, and the rest of the small details that make a new home so desirable were badly missed.
Naples, FL, on Jan 22, 2025
I really enjoy my home and [name removed]/JC have been terrific with regard to the "punchlist".
Naples, FL, on Jan 21, 2025
Awesome team especially would like to give a big shout out too [name removed] at the office and [name removed]! They were honestly the best to work with and made the build way easy for me especially that I live out of town. Thank you!
Naples, on Nov 23, 2024
JC is spectacular. I also had the opportunity to meet with [name removed] on another issue and she was spot on perfect.
Naples, FL, on Jan 16, 2025
[name removed] and [name removed] were great to work with and always responsive
Naples, on Jan 24, 2025
It’s been a year and I’m still trying to get things done right in my house and it’s getting very frustrating already
Naples, on Nov 15, 2024
Our master care rep is terrific and has navigated us through the process to get things repaired.
Naples, on Jan 09, 2025
Customer Service has turned out to be extremely bad. takes weeks for problems to be resolved / corrected. We had warranty inspection in November which was presented to your representative at that time & to date none of the issues have been resolved. We lost a tenant because of deficiencies which were not addressed. I need the repairs to be addressed ASAP.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Naples, FL, on Apr 09, 2025
Everything about the process was flawless. [name removed], our project superintendent, was fantastic, and [name removed] was extremely helpful during the entire process. Absolutely "A+" all the way.
Naples, FL, on Apr 07, 2025
Easy closed in 5 days sales man was excellent and any issues are being handled really well
Naples, FL, on Apr 04, 2025
I appreciate that [name removed] kept me informed from the moment I signed the purchase agreement. Every step along the way until move-in. My building supervisor [name removed] introduced himself to me early on and explained the entire process from start to finish. He made himself available every day during my move in to ensure any issues were addressed immediately. He pointed out areas that needed to be fixed that I didn't notice. I appreciated his keen eye for detail. He offered suggestions and ideas to improve my home and had contact information when I asked for help. I also found my MasterCare person, [name removed], to be a great resource as well. She pointed out additional areas in the home that needed attention like the scratches on my sliding doors. Both of them worked closely together to get the final repairs scheduled and completed. This is my second home purchased in the [name removed] and I found this experience to be even better than my first!
Naples, FL, on Mar 23, 2025
My husband and I had an outstanding experience working with [name removed]. From the very beginning he was kind, patient, and genuinely committed to helping us find the perfect home. He took the time to show us model homes, guided us through multiple visits without hesitation, and answered every question we had with clarity and professionalism. No matter when we called, he always picked up, making us feel valued and supported throughout the entire process. [name removed] clearly explained each step of the contract signing process, ensuring we knew exactly when and where it would take place. He was readily available to answer any questions during our contract review, providing clear and thorough explanations that made the entire process seamless and stress-free. He introduced us to the superintendent and set up an appointment for the MasterCare representative to meet with us at our new home. [name removed] reminded us to register our appliances too:) Once moved in, he contacted us to see how we are doing and told us to call him if we need anything, have any questions or any concern. His dedication and sincerity made all the difference, and thanks to him, we found exactly the home we wanted. It was truly a pleasure working with [name removed].
Naples, FL, on Mar 12, 2025
We are over the moon happy with our home! We have built 4 homes and [name removed] exceeded our expectations from start to finish! They are true professionals who made a remote construction experience easy and stress free!
Naples, FL, on Mar 06, 2025
[name removed], my project superintendent, was the best. He always helped me out with questions and follow up even after closing.
Naples, FL, on Feb 18, 2025
The people we worked with [name removed] and [name removed] were exceptional. Both [name removed] and [name removed] are the absolute best. In addition our real estate agent [name removed] was also extremely helpful. All of the contractors that worked with/for [name removed] were also excellent.
Naples, FL, on Feb 16, 2025
[name removed] was amazing to work with…made the whole process enjoyable. Excellent customer service! Always took the time to explain the progress and details of our home build.
Naples, FL, on Jan 27, 2025
We were unaware of the city water valves that would be in our driveway when we purchased the lot.
Naples, FL, on Jan 27, 2025
It was a smooth transition from the beginning right at the end
Naples, FL, on Jan 25, 2025
The side manager was very professional and very friendly and helpful
Naples, FL, on Jan 24, 2025
[name removed] and [name removed] did an excellent job guiding us every step of the way.
Naples, FL, on Jan 24, 2025
From the beginning when we met with [name removed] in the sales office to the time we took possession of the home, the whole experience has been seamless and wonderful. [name removed] is very friendly and described in detail any questions we had about the contract, upgrades, neighborhood, And amenities. Working with [name removed] has been a delightful experience. He kept me updated from the very beginning to the very end when we moved in and then beyond. Went out of his way to make sure we were satisfied with the progress of our new home. If you have more staff members like [name removed] and [name removed] And of course [name removed], you are very fortunate employer
Naples, FL, on Jan 22, 2025
Everyone was absolutely wonderful to deal with. Very responsive and always willing to help.
Naples, FL, on Jan 22, 2025
I really enjoy my home and [name removed]/JC have been terrific with regard to the "punchlist".
Naples, FL, on Jan 21, 2025
Awesome team especially would like to give a big shout out too [name removed] at the office and [name removed]! They were honestly the best to work with and made the build way easy for me especially that I live out of town. Thank you!
Naples, FL, on Jan 16, 2025
[name removed] and [name removed] were great to work with and always responsive
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Naples, on Mar 25, 2025
This is our second [name removed] home purchased in the [name removed] of [name removed] [name removed]. We’ve been fortunate to have [name removed] conduct our post close inspection meetings. [name removed] is an amazing ambassador of your brand. She’s knowledgeable, professional, timely, and gets things done right. And she listens to our concerns and addresses them without delay. We can’t say enough good things about working with [name removed]. A++
Naples, on Mar 19, 2025
Like working with [name removed] and JC. Do not like how long it is taking Minto to get the common area in front of our home cleaned up and looking great as promised.
Naples, on Mar 12, 2025
The only concern was our closing date. We needed to postpone it for a couple of weeks, but they were not flexible.
Naples, on Mar 06, 2025
Everyone involved with my home from start up until now has been awesome. [name removed] is always available when I need her!
Naples, on Feb 24, 2025
Sales and construction process was very good. Even after care has been good, my chief complaint is with the landscaping initially installed and follow up. Vegetation installed was less than adequate and plants died and never replaced. In once instance during construction a bad storm washed away vegetation and it was never replaced
Naples, on Feb 21, 2025
Overall the experience was positive, however we are still waiting to get some of the "punch list" items resolved. It has been 8 months since we closed, and it sure seems like your valued customers shouldn't have to wait that long. Thank you.
Naples, on Feb 08, 2025
Liked the good communication and coordination and [name removed] employees we worked with.
Naples, on Jan 31, 2025
Number of times it takes to repair moisture leaks properly
Naples, on Jan 29, 2025
End product is as described and communication throughout the process was good. After closing however, some small issues have remained unresolved.
Naples, on Dec 24, 2024
mostly timely responses but the paver cleaning and repair folks are two to three months out we were told. All other repairs requested have been completed...
Naples, on Dec 07, 2024
Our construction manager [name removed] has been very responsive to any issues and helpful in all matterrls. Our home team rep was great as well
Naples, on Dec 02, 2024
I disliked tha fact that we needed to get warranty involved. While they have done a great job helping to address things, the missing insulation, poorly designed HVAC, horrific paint job, and the rest of the small details that make a new home so desirable were badly missed.
Naples, on Nov 23, 2024
JC is spectacular. I also had the opportunity to meet with [name removed] on another issue and she was spot on perfect.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Naples, on Apr 12, 2025
I was very impressed by the service I received from [name removed] with Master Care.
Naples, on Apr 09, 2025
The people we worked with, [name removed], as our MasterCare [name removed] and prior to that, [name removed] as the building supervisor, truly cared about the home and helping us with any issues. They are outstanding. They have been with [name removed] for a long time and that means you value your employees which is critical.
Naples, on Mar 27, 2025
[name removed]’s quick response to all of my repairs. She is professional and a pleasure to have worked with. She is an asset to [name removed].
Naples, on Mar 24, 2025
I loved [name removed] and JC!! [name removed] threw out my for sale sign and would not let me retrieve it and was a jerk - would not tell me which garbage can it was in-
Naples, on Mar 22, 2025
[name removed] is absolutely amazing. Responsive, competent and professional. I’m in the industry and she’s the best. She was able to take over a bit of a mess and really come through and do what she promised. [name removed] however is exactly the opposite, [name removed] would say things were complete and when I would arrive from out of state, nothing was done or touched. [name removed] was not helpful and was unwilling to assist and see the work through. In addition on multiple instances [name removed] left my home completely unsecured, and I only knew because a neighbor had mentioned it to me and I saw on the cameras. There’s much more, but there is no sense now. [name removed] was one of the worst experiences I have had on any real estate related project. Minto is excellent, but having a representative like [name removed] hurts their reputation significantly. [name removed] did make up for the shortfall and is excellent.
Naples, on Mar 07, 2025
I dislike some of the products, -the floors I selected are a level 5 upgrade although they're not a quality product. They're weak and stain easily which I would not have expected at a level 5 upgrade. -I'm also disappointed with the lack of cleaning that was done when we moved in, there was residue from tape on the floor, dust everywhere and the windows were dirty. I would have expected the entire house to be spotless at this price point. -I'm confused as to why the dining room lightbox (Jbox) is not centered in the dining room space for a dining room table? We need to have an electrician move the Jbox so we can center the chandelier over the table. This is an additional expense that again we should not incur at this price point. -the kitchen counter has a lot of defects and if a vendor sent it to me I would have turned it away, its not at all close to the sample in the design center and does not flow continually. It's a man made surface with poor quality control. I would not have expected this poor quality from Minto -The outside lighting on the garage is not easy to access when changing light bulbs and since the villas are so close together the neighbors outside (front entryway) light shines into our home and master bedroom planting a tall tree or plant would have helped or having them on a timer (just a thought) What we like are the vendors, MasterCare ([name removed]) and general contractors ([name removed] and [name removed]) they have been wonderful to work with and very responsive. We love the community and look forward to more mature trees over the years.
Naples, on Mar 07, 2025
I wish the subcontractors were better during the initial building process. [name removed] has done an excellent job of fixing all the shoddy work. We are still very happy with the end result. Thank you very much.
Naples, on Mar 06, 2025
Very disappointed that our home had a lot of defects that had to be corrected.
Naples, on Feb 27, 2025
I feel that the landscaping is a bit Chimzy along with the palm trees that they planted.
Naples, on Feb 26, 2025
The community is beautiful and well kept. Every member of the [name removed] team gas been gracious and easy to work with.
Naples, on Jan 24, 2025
It’s been a year and I’m still trying to get things done right in my house and it’s getting very frustrating already
Naples, on Jan 09, 2025
Customer Service has turned out to be extremely bad. takes weeks for problems to be resolved / corrected. We had warranty inspection in November which was presented to your representative at that time & to date none of the issues have been resolved. We lost a tenant because of deficiencies which were not addressed. I need the repairs to be addressed ASAP.