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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Naples, FL, on Dec 09, 2025
We liked [name removed] our salesperson a lot. He was there for us every step of the way. He even got back to us when he was on vacation.....impressive. [name removed] gave us updates on a regular basis. I could tell he was genuinely interested in seeing that we were satisfied not just at the beginning and not just up to closing but after closing. While I know any issues shifts to [name removed]'s team, I feel I could still call/text him and he would not think it's a bother. Finally, [name removed] w/master care is so easy to talk to and very eager to help. While the house was perfect there really wasn't too much follow up needed, I feel that if we did have any major issues, she would be all over it! Overall I feel all three are an asset to their boss and I feel that you should know you (the company) are in good hands with these three. [name removed] and i connected with these three so much that if they were our neighbors we would be good friends with all of them. I also want to give a shout out Yunior the electrician....I met him and think he is a good guy too!
Naples, on Dec 14, 2025
The people we have dealt with from the very beginning have been terrific. [name removed] in particular. She has gone above and beyond to make sure everything we need has been taken care of, she knows everything about our home - literally . She has been a life saver - helping us set up contractors and workers. We are grateful that [name removed] was assigned to our home !
Naples, on Dec 21, 2025
[name removed] has been a God send! She has been responsive and has helped with any issues to make sure they have been rectified completely! [name removed] has made the [name removed] experience extremely positive!
Naples, on Nov 07, 2025
We appreciated the professional process from start to finish and beyond. We feel Minto has great customer service
Naples, on Nov 19, 2025
Very responsive to any question and concerns regarding our property and resolve all issues we came across. JC was an excellent [name removed] ambassador
Naples, FL, on Dec 08, 2025
Everyone we dealt with amazing. From [name removed] and [name removed] in sales, to [name removed] and [name removed] in construction and JC in post. We are repeat customers and are loyal to [name removed] because of these employees and the products they produce.
Naples, on Nov 05, 2025
[name removed] has been amazing. Very knowledgeable, responsive, friendly and organized. She has been a pleasure to work with and is a great asset on your team.
Naples, on Nov 19, 2025
During the construction of my home from breaking ground to the last touchup details inside the home months later, I was well informed regarding the entire process by my assigned construction representative, [name removed], who was very professional, friendly and eager to communicate my concerns with his construction team and make any modifications or corrections necessary during the process. He was really on the ball! The second experience that was most influential in my decision to give [name removed] my high rating was the customer care after my purchase. I worked with [name removed] who was assigned to take care of all the little details after we moved in and she followed through with us up to one year and never let me down. She answered her messages promptly and had the necessary team to my home in a very expedient manner to take care of any issue I may have had. She is great! My recommendation to you is hang onto these people when you finish a construction project and keep them employed because it’s hard to find competent people to do dedicated customer service care the way they have rendered.
Naples, FL, on Dec 08, 2025
The purchase experience was the smoothest we’ve ever had. I attribute that to the teamwork amongst the [name removed] employees, everything from the on-site field supervisor, to Sales, Support and post home care. They kept us informed throughout the process, and even though we were very far from Florida during the construction, they made it feel like we were always connected. I completely trusted the builder as you could see their dedication to perfection. We knew that it was in good hands. We are looking forward to enjoying the home.
Naples, on Sep 21, 2025
Everything was great and we really loved working with [name removed] post-sale...
Naples, on Nov 18, 2025
here is a nice community and I recommend to our friend
Naples, FL, on Dec 05, 2025
I am truly amazed at how awesome [name removed] has been and continues to be [name removed] has been great as well. [name removed] kept me up to date during construction. He has followed through after the purchase and has gone above and beyond. I give him a 20. I know [name removed] will continue to be awesome as well. Love my new home
Naples, on Sep 11, 2025
they take care of my concerns...almost instantaneously
Naples, FL, on Nov 15, 2025
The people I worked with through the process Too many to mention by name but all great
Naples, on Nov 17, 2025
[name removed] and [name removed] have been great and very responsive when we had a problem!
Naples, on Sep 03, 2025
Everything is very well organized. From the initial purchase through the build process and finally the move in. The staff communicates on a regular basis to keep you informed on anything related to the build.
Naples, FL, on Nov 07, 2025
[name removed] was great in keeping on top of things and communicating to us. A+++
Naples, on Aug 22, 2025
The people at Minto have continued to be extremely helpful to us. They are professional, caring, and have positive attitudes. They speak highly of the company they work for. That to me speaks volume.
Naples, on Oct 17, 2025
Quality is not comparable to our Stock home in the same development Multiple issues including venting, ceiling repair, AC, painting of very poor quality etc
Naples, FL, on Oct 16, 2025
Had an excellent superintendent [name removed] who kept in touch with us and answered our questions so promptly. We have built a number of homes. His professionalism was outstanding.
Naples, on Oct 16, 2025
[name removed] was a very good rep to work with. She was always available for my many questions and answered them quickly. This made me feel like I had great support after the home purchase.
Naples, on Aug 06, 2025
Everyone at Minto has been exceptional!!! very responsive to the most minor issues. I would recommend [name removed] to anyone who wants to build a new home and not worry about anything. If i could rate an 11 I would!
Naples, on Sep 18, 2025
[name removed] has been extremely responsive to any issues that have arisen during our first year. We have had some serious issues come up that have made us concerned about contractors used.
Naples, FL, on Oct 06, 2025
First, let me share that my background comes from working for a production builder for several years, where I was the only on-site salesperson of 184 condo units, ground up. As [name removed] did, we had approved lenders, and I dealt with all aspects of the sales, building, and financing of my customers' homes. So, I am commenting and completing this survey as a customer building a home with [name removed], but KNOW how the process should go as I have been on all sides! Honestly, your process would have been a less than enjoyable experience if it were not for our "builder" [name removed]. From the first time we met with him, he was so gracious and never made us feel like a question was dumb or that we were wasting his time. He was sure to send pictures often, weekly in the beginning, and as major stages were being completed in the house, which was so nice when we were traveling over the summer. He and he alone made us feel connected to the sales process as well as the building process. We can't say enough wonderful things about him. Our dislikes were many, beginning with the lack of communication and information from our salesperson. We were very clear on what we wanted and where we wanted it, but felt like we were swimming upstream with our salesperson, [name removed]. From choosing the location of our villa and it not being made clear that we owned our lot to ZERO follow-up throughout the sales process. Not one time did he call to see how everything was going, even after we made him aware of issues with Wells Fargo. He took our "order" and made his money, and was done, and that was very evident. I have quite a bit more to say, but I will address other aspects as the survey continues.
Naples, on Jul 28, 2025
The process went very well. We found [name removed] to be flexible and accommodating to our needs/requests. From contract to finished product we were very pleased with our Salesperson [name removed], our PM [name removed] all the way to closing! Everyone has been great to work with!
Naples, on Aug 26, 2025
Sales person was great, we like our home. We do feel that it has a bit of a cookie cutter feel and that since they have done so many the quality of the finishes may not be as high as you would expect by a higher end builder in a higher end community. But overall we are pretty happy with our home. We do feel that the building itself is built well and we are not concerned in a storm.
Naples, FL, on Sep 18, 2025
Everyone I dealt with for my entire transaction was AMAZING! From [name removed] and [name removed] in the sales office to [name removed] and [name removed] during building and who doesn't love JC for the post close check-ins?! Everyone was so professional and helpful and it was a truly seamless, easy experience from prior to signed contracts to post closing. This was not my first home built by [name removed] and it definitely will not be my last! Great company all around! Thank you for my beautiful new home!
Naples, on Aug 25, 2025
I liked the responsiveness of our Customer Care representative, [name removed] and her ability to timely resolve the issues we experienced with our home. With respect to dislikes, I feel [name removed] should been more clear with respect to the low voltage offering in the windows for shades - we paid for it not knowing it only works with [name removed] which was triple the expense of other automated shades. Also, I feel they could have offered better options ahead of time - like air conditioning in the yard, upgraded landscaping, better plumbing fixtures for bathrooms
Naples, FL, on Sep 01, 2025
[name removed] is great! He is responsive and extremely helpful. I would highly recommend working with him.
Naples, on Jul 07, 2025
I like that they stay on top of things so I don’t have to!
Naples, on Aug 14, 2025
I absolutely enjoyed and looked forward to working alongside with [name removed] over this past year. At the first in-home visit with [name removed], we bonded instantly as if we've known one another for years. Love her energy and infectious personality!
Naples, FL, on Aug 29, 2025
[name removed] and [name removed] were excellent to work with and very responsive and professional
Naples, on Aug 13, 2025
[name removed], our warranty coordinator, has been conscientious, kind, and thorough thru-out the warranty period. Although there are a number of issues left to resolve, I have no fear that they will be completed with her by my side.
Naples, FL, on Aug 26, 2025
Working with [name removed] and [name removed] was an excellent experience. My second new [name removed] home purchase
Naples, on Aug 13, 2025
Everyone in the office is super welcoming and amazing over there, neighbors, staff, everyone. We love [name removed] especially! Grounds are always kept beautifully
Naples, on Jun 24, 2025
I like that the whole team is responsive to any issues.
Naples, FL, on Jul 21, 2025
I enjoyed the personal touch from [name removed] and rest of [name removed] staff!! Always available always have an answer or will go find answers if not known! Great attention to detail! [name removed] from Mastercare has been exceptional in her follow up. The knowledge of the team is so appreciated! Excellent experience start to finish!
Naples, on Aug 12, 2025
Everyone was professional and helpful. We encountered several issues, and Minto stepped up to the plate. They solved our concerns and went above and beyond. We have recommended several people to our beautiful community, and two have purchased due to our recommendation. Thank you, [name removed]!
Naples, FL, on Jun 12, 2025
Just few days after I signed contract with $50,000 incentive, Minto sent me email offering $100,000 and additional $5000 for Realtors. Chris and Luis agreed to give me one or the other. Then Tanya at Corp Denied! No reason. Other Homebuyers who signed before me, got the higher incentive! Luis was Very Rude and Condescending to me over phone! Insulting and threatening. Tanya never responded to any of the emails (she was copied on all).
Naples, on Jun 21, 2025
Noticed alot of poor quality and workmanship in my home especially for the amount t of money I kid to have it built. Most concerning is my AC unit that had to be repaired about 4 times now that still has to be resolved I have other issues still pending hat has not yet been addressed
Naples, on Aug 12, 2025
What I liked most about my experience was the quality of the job that [name removed] did. Her responsiveness and abilty to get results was "off the charts"!
Naples, FL, on Jun 11, 2025
We had a wonderful experience from start to finish. The Minto team provided us a great value and quality result. We love the home and community and look forward to many years of family fun in this lovely home. From the sales at the start, decisions for add-ons were well organized and low pressure. We were kept informed about the progress of the building all along the way with regular photos and updates, and since moving in the team has been great about identifying any issue to present a perfect home at our move in. High marks all around. We are confident that Minto will be with us to address any issues that may arise this year. Thank you!
Naples, on Jun 19, 2025
From the very first day when weI drove through the ISLES OF [name removed] at the front gate, I was extremely impressed with the layout of the development, all the water around the community, the beautiful clubhouse modeled after the original Naples Hotel, the gorgeous pool, the restaurant and bar, the ability to kayak, the hiking trails, super nice gym and the walking paths. It seemed more like a vacation paradise. We finally made it to the sales office and realize that a lot of homes had already been sold and there weren’t too many lots available – only one single-family home lot was available which ultimately became ours. [name removed] was extremely friendly and helpful in helping us with our decision-making. The design center team was very helpful and offered a selection of upgrades that was more than adequate. During the construction phase, [name removed] kept us extremely well informed with the progress of the home as it was undergoing different construction phases. He was on every little thing that we wanted fixed. When his job was complete after we closed on the home, he passed on the responsibility of making sure we were ultimately satisfied with any other item that was still on our punch list and any other items that may have surfaced along the way as time passed two the most helpful person that we have worked with along the way and that is [name removed], our post sale [name removed] representative. She is amazing! Every issue that I had, that we had, with the home was addressed and handled in a timely manner by [name removed]. She would follow up with phone calls and texts to us to make sure the workers were there. She would follow up to make sure we were satisfied with our home and all the items that were on the punch list that needed to be addressed. She is awesome! Her personality and friendly manner is exemplary!
Naples, on Aug 07, 2025
The quality of the homes and the after-sale experience
Naples, FL, on Apr 30, 2025
The entire experience was very positive, from Sales through Construction and move-in. Everyone has been very accommodating. A special call out to Oscar Jaimes. Oscar went out of this way to help, keep us updated in progress with pictures and nothing has been too much trouble for him. He is a great asset to your company.
Naples, on Jun 19, 2025
I most appreciated the promptness and professionalism of [name removed] in dealing with repairs. Always committed to getting things right!
Naples, on Aug 06, 2025
[name removed] and [name removed] are wonderful to work with
Naples, FL, on Apr 09, 2025
Everything about the process was flawless. Oscar Jaimes, our project superintendent, was fantastic, and Chris Legotti was extremely helpful during the entire process. Absolutely "A+" all the way.
Naples, on May 25, 2025
Roof leak shortly after moving in, and had to question the quality of the house. Inferior appliances. even in DelWebb where I previously lived for about 20 years had the best possible quality appliances, so, that was disappointing. One positive experience was the quick response to fix the leak, and all the other issues that came up. Beautiful clubhouse, pool area and all the rest of the amenities are great!
Naples, on Jul 30, 2025
[name removed] is very easy to work with. They are always very quick to respond to emails, texts etc. I would say the rapid response with immediate solutions are what made our experince exceptional. I might also add that this is mostly due to my Mastercare Super [name removed] and also my building super, [name removed].
Naples, FL, on Apr 07, 2025
Easy closed in 5 days sales man was excellent and any issues are being handled really well
Naples, on May 09, 2025
Working with Todd on the purchase went very well and stress free.
Naples, on Jul 26, 2025
[name removed]! She’s amazing…so upbeat and friendly, and handled all my little list of concerns quickly and professionally. She listened and didn’t skip a beat to arrange the “what, when, and where” appointments that were needed. [name removed] is lucky to have her!
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Naples, FL, on Dec 09, 2025
We liked [name removed] our salesperson a lot. He was there for us every step of the way. He even got back to us when he was on vacation.....impressive. [name removed] gave us updates on a regular basis. I could tell he was genuinely interested in seeing that we were satisfied not just at the beginning and not just up to closing but after closing. While I know any issues shifts to [name removed]'s team, I feel I could still call/text him and he would not think it's a bother. Finally, [name removed] w/master care is so easy to talk to and very eager to help. While the house was perfect there really wasn't too much follow up needed, I feel that if we did have any major issues, she would be all over it! Overall I feel all three are an asset to their boss and I feel that you should know you (the company) are in good hands with these three. [name removed] and i connected with these three so much that if they were our neighbors we would be good friends with all of them. I also want to give a shout out Yunior the electrician....I met him and think he is a good guy too!
Naples, FL, on Dec 08, 2025
Everyone we dealt with amazing. From [name removed] and [name removed] in sales, to [name removed] and [name removed] in construction and JC in post. We are repeat customers and are loyal to [name removed] because of these employees and the products they produce.
Naples, FL, on Dec 08, 2025
The purchase experience was the smoothest we’ve ever had. I attribute that to the teamwork amongst the [name removed] employees, everything from the on-site field supervisor, to Sales, Support and post home care. They kept us informed throughout the process, and even though we were very far from Florida during the construction, they made it feel like we were always connected. I completely trusted the builder as you could see their dedication to perfection. We knew that it was in good hands. We are looking forward to enjoying the home.
Naples, FL, on Dec 05, 2025
I am truly amazed at how awesome [name removed] has been and continues to be [name removed] has been great as well. [name removed] kept me up to date during construction. He has followed through after the purchase and has gone above and beyond. I give him a 20. I know [name removed] will continue to be awesome as well. Love my new home
Naples, FL, on Nov 15, 2025
The people I worked with through the process Too many to mention by name but all great
Naples, FL, on Nov 07, 2025
[name removed] was great in keeping on top of things and communicating to us. A+++
Naples, FL, on Oct 16, 2025
Had an excellent superintendent [name removed] who kept in touch with us and answered our questions so promptly. We have built a number of homes. His professionalism was outstanding.
Naples, FL, on Oct 06, 2025
First, let me share that my background comes from working for a production builder for several years, where I was the only on-site salesperson of 184 condo units, ground up. As [name removed] did, we had approved lenders, and I dealt with all aspects of the sales, building, and financing of my customers' homes. So, I am commenting and completing this survey as a customer building a home with [name removed], but KNOW how the process should go as I have been on all sides! Honestly, your process would have been a less than enjoyable experience if it were not for our "builder" [name removed]. From the first time we met with him, he was so gracious and never made us feel like a question was dumb or that we were wasting his time. He was sure to send pictures often, weekly in the beginning, and as major stages were being completed in the house, which was so nice when we were traveling over the summer. He and he alone made us feel connected to the sales process as well as the building process. We can't say enough wonderful things about him. Our dislikes were many, beginning with the lack of communication and information from our salesperson. We were very clear on what we wanted and where we wanted it, but felt like we were swimming upstream with our salesperson, [name removed]. From choosing the location of our villa and it not being made clear that we owned our lot to ZERO follow-up throughout the sales process. Not one time did he call to see how everything was going, even after we made him aware of issues with Wells Fargo. He took our "order" and made his money, and was done, and that was very evident. I have quite a bit more to say, but I will address other aspects as the survey continues.
Naples, FL, on Sep 18, 2025
Everyone I dealt with for my entire transaction was AMAZING! From [name removed] and [name removed] in the sales office to [name removed] and [name removed] during building and who doesn't love JC for the post close check-ins?! Everyone was so professional and helpful and it was a truly seamless, easy experience from prior to signed contracts to post closing. This was not my first home built by [name removed] and it definitely will not be my last! Great company all around! Thank you for my beautiful new home!
Naples, FL, on Sep 01, 2025
[name removed] is great! He is responsive and extremely helpful. I would highly recommend working with him.
Naples, FL, on Aug 29, 2025
[name removed] and [name removed] were excellent to work with and very responsive and professional
Naples, FL, on Aug 26, 2025
Working with [name removed] and [name removed] was an excellent experience. My second new [name removed] home purchase
Naples, FL, on Jul 21, 2025
I enjoyed the personal touch from [name removed] and rest of [name removed] staff!! Always available always have an answer or will go find answers if not known! Great attention to detail! [name removed] from Mastercare has been exceptional in her follow up. The knowledge of the team is so appreciated! Excellent experience start to finish!
Naples, FL, on Jun 12, 2025
Just few days after I signed contract with $50,000 incentive, Minto sent me email offering $100,000 and additional $5000 for Realtors. Chris and Luis agreed to give me one or the other. Then Tanya at Corp Denied! No reason. Other Homebuyers who signed before me, got the higher incentive! Luis was Very Rude and Condescending to me over phone! Insulting and threatening. Tanya never responded to any of the emails (she was copied on all).
Naples, FL, on Jun 11, 2025
We had a wonderful experience from start to finish. The Minto team provided us a great value and quality result. We love the home and community and look forward to many years of family fun in this lovely home. From the sales at the start, decisions for add-ons were well organized and low pressure. We were kept informed about the progress of the building all along the way with regular photos and updates, and since moving in the team has been great about identifying any issue to present a perfect home at our move in. High marks all around. We are confident that Minto will be with us to address any issues that may arise this year. Thank you!
Naples, FL, on Apr 30, 2025
The entire experience was very positive, from Sales through Construction and move-in. Everyone has been very accommodating. A special call out to Oscar Jaimes. Oscar went out of this way to help, keep us updated in progress with pictures and nothing has been too much trouble for him. He is a great asset to your company.
Naples, FL, on Apr 09, 2025
Everything about the process was flawless. Oscar Jaimes, our project superintendent, was fantastic, and Chris Legotti was extremely helpful during the entire process. Absolutely "A+" all the way.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Naples, on Dec 21, 2025
[name removed] has been a God send! She has been responsive and has helped with any issues to make sure they have been rectified completely! [name removed] has made the [name removed] experience extremely positive!
Naples, on Nov 07, 2025
We appreciated the professional process from start to finish and beyond. We feel Minto has great customer service
Naples, on Nov 05, 2025
[name removed] has been amazing. Very knowledgeable, responsive, friendly and organized. She has been a pleasure to work with and is a great asset on your team.
Naples, on Sep 21, 2025
Everything was great and we really loved working with [name removed] post-sale...
Naples, on Sep 11, 2025
they take care of my concerns...almost instantaneously
Naples, on Sep 03, 2025
Everything is very well organized. From the initial purchase through the build process and finally the move in. The staff communicates on a regular basis to keep you informed on anything related to the build.
Naples, on Aug 22, 2025
The people at Minto have continued to be extremely helpful to us. They are professional, caring, and have positive attitudes. They speak highly of the company they work for. That to me speaks volume.
Naples, on Aug 06, 2025
Everyone at Minto has been exceptional!!! very responsive to the most minor issues. I would recommend [name removed] to anyone who wants to build a new home and not worry about anything. If i could rate an 11 I would!
Naples, on Jul 28, 2025
The process went very well. We found [name removed] to be flexible and accommodating to our needs/requests. From contract to finished product we were very pleased with our Salesperson [name removed], our PM [name removed] all the way to closing! Everyone has been great to work with!
Naples, on Jul 07, 2025
I like that they stay on top of things so I don’t have to!
Naples, on Jun 24, 2025
I like that the whole team is responsive to any issues.
Naples, on Jun 21, 2025
Noticed alot of poor quality and workmanship in my home especially for the amount t of money I kid to have it built. Most concerning is my AC unit that had to be repaired about 4 times now that still has to be resolved I have other issues still pending hat has not yet been addressed
Naples, on Jun 19, 2025
From the very first day when weI drove through the ISLES OF [name removed] at the front gate, I was extremely impressed with the layout of the development, all the water around the community, the beautiful clubhouse modeled after the original Naples Hotel, the gorgeous pool, the restaurant and bar, the ability to kayak, the hiking trails, super nice gym and the walking paths. It seemed more like a vacation paradise. We finally made it to the sales office and realize that a lot of homes had already been sold and there weren’t too many lots available – only one single-family home lot was available which ultimately became ours. [name removed] was extremely friendly and helpful in helping us with our decision-making. The design center team was very helpful and offered a selection of upgrades that was more than adequate. During the construction phase, [name removed] kept us extremely well informed with the progress of the home as it was undergoing different construction phases. He was on every little thing that we wanted fixed. When his job was complete after we closed on the home, he passed on the responsibility of making sure we were ultimately satisfied with any other item that was still on our punch list and any other items that may have surfaced along the way as time passed two the most helpful person that we have worked with along the way and that is [name removed], our post sale [name removed] representative. She is amazing! Every issue that I had, that we had, with the home was addressed and handled in a timely manner by [name removed]. She would follow up with phone calls and texts to us to make sure the workers were there. She would follow up to make sure we were satisfied with our home and all the items that were on the punch list that needed to be addressed. She is awesome! Her personality and friendly manner is exemplary!
Naples, on Jun 19, 2025
I most appreciated the promptness and professionalism of [name removed] in dealing with repairs. Always committed to getting things right!
Naples, on May 25, 2025
Roof leak shortly after moving in, and had to question the quality of the house. Inferior appliances. even in DelWebb where I previously lived for about 20 years had the best possible quality appliances, so, that was disappointing. One positive experience was the quick response to fix the leak, and all the other issues that came up. Beautiful clubhouse, pool area and all the rest of the amenities are great!
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Naples, on Dec 14, 2025
The people we have dealt with from the very beginning have been terrific. [name removed] in particular. She has gone above and beyond to make sure everything we need has been taken care of, she knows everything about our home - literally . She has been a life saver - helping us set up contractors and workers. We are grateful that [name removed] was assigned to our home !
Naples, on Nov 19, 2025
Very responsive to any question and concerns regarding our property and resolve all issues we came across. JC was an excellent [name removed] ambassador
Naples, on Nov 19, 2025
During the construction of my home from breaking ground to the last touchup details inside the home months later, I was well informed regarding the entire process by my assigned construction representative, [name removed], who was very professional, friendly and eager to communicate my concerns with his construction team and make any modifications or corrections necessary during the process. He was really on the ball! The second experience that was most influential in my decision to give [name removed] my high rating was the customer care after my purchase. I worked with [name removed] who was assigned to take care of all the little details after we moved in and she followed through with us up to one year and never let me down. She answered her messages promptly and had the necessary team to my home in a very expedient manner to take care of any issue I may have had. She is great! My recommendation to you is hang onto these people when you finish a construction project and keep them employed because it’s hard to find competent people to do dedicated customer service care the way they have rendered.
Naples, on Nov 18, 2025
here is a nice community and I recommend to our friend
Naples, on Nov 17, 2025
[name removed] and [name removed] have been great and very responsive when we had a problem!
Naples, on Oct 17, 2025
Quality is not comparable to our Stock home in the same development Multiple issues including venting, ceiling repair, AC, painting of very poor quality etc
Naples, on Oct 16, 2025
[name removed] was a very good rep to work with. She was always available for my many questions and answered them quickly. This made me feel like I had great support after the home purchase.
Naples, on Sep 18, 2025
[name removed] has been extremely responsive to any issues that have arisen during our first year. We have had some serious issues come up that have made us concerned about contractors used.
Naples, on Aug 26, 2025
Sales person was great, we like our home. We do feel that it has a bit of a cookie cutter feel and that since they have done so many the quality of the finishes may not be as high as you would expect by a higher end builder in a higher end community. But overall we are pretty happy with our home. We do feel that the building itself is built well and we are not concerned in a storm.
Naples, on Aug 25, 2025
I liked the responsiveness of our Customer Care representative, [name removed] and her ability to timely resolve the issues we experienced with our home. With respect to dislikes, I feel [name removed] should been more clear with respect to the low voltage offering in the windows for shades - we paid for it not knowing it only works with [name removed] which was triple the expense of other automated shades. Also, I feel they could have offered better options ahead of time - like air conditioning in the yard, upgraded landscaping, better plumbing fixtures for bathrooms
Naples, on Aug 14, 2025
I absolutely enjoyed and looked forward to working alongside with [name removed] over this past year. At the first in-home visit with [name removed], we bonded instantly as if we've known one another for years. Love her energy and infectious personality!
Naples, on Aug 13, 2025
[name removed], our warranty coordinator, has been conscientious, kind, and thorough thru-out the warranty period. Although there are a number of issues left to resolve, I have no fear that they will be completed with her by my side.
Naples, on Aug 13, 2025
Everyone in the office is super welcoming and amazing over there, neighbors, staff, everyone. We love [name removed] especially! Grounds are always kept beautifully
Naples, on Aug 12, 2025
Everyone was professional and helpful. We encountered several issues, and Minto stepped up to the plate. They solved our concerns and went above and beyond. We have recommended several people to our beautiful community, and two have purchased due to our recommendation. Thank you, [name removed]!
Naples, on Aug 12, 2025
What I liked most about my experience was the quality of the job that [name removed] did. Her responsiveness and abilty to get results was "off the charts"!
Naples, on Aug 07, 2025
The quality of the homes and the after-sale experience
Naples, on Aug 06, 2025
[name removed] and [name removed] are wonderful to work with
Naples, on Jul 30, 2025
[name removed] is very easy to work with. They are always very quick to respond to emails, texts etc. I would say the rapid response with immediate solutions are what made our experince exceptional. I might also add that this is mostly due to my Mastercare Super [name removed] and also my building super, [name removed].
Naples, on Jul 26, 2025
[name removed]! She’s amazing…so upbeat and friendly, and handled all my little list of concerns quickly and professionally. She listened and didn’t skip a beat to arrange the “what, when, and where” appointments that were needed. [name removed] is lucky to have her!