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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Naples, on Apr 08, 2026
We love our [name removed] home. [name removed] has been very responsive to our issues.
Naples, on Mar 12, 2026
JC and [name removed] are both professionals easy to work with.
Naples, on Mar 25, 2026
I had an issue with the salesman, but my project manager stepped in and resolved the issue. I’m very pleased with the outcome. Thank you, [name removed] and [name removed]!
Naples, on Feb 27, 2026
We really had no issues with the construction of our house and with all the interactions with [name removed]. [name removed], superintendent during construction, always kept us informed and was a pleasure to work with. And [name removed], who is our master care rep, has been extraordinarily responsive to all of our questions and immediately resolved any of the "issues" that have come up.
Naples, on Mar 06, 2026
lighting fixtures should be flat sealed LED NOT HAPPY WITH THE FIXTURES SUPPLIED
Naples, FL, on Mar 28, 2026
[name removed], our construction superintendent was excellent. [name removed] was excellent at communicating, paying attention to details and following up quickly when questions were presented. In addition, he frequently sent pictures to keep us in the loop and was honest and pleasant to work with. The only item I was very displeased with was the plantation shutters which had nothing to do with [name removed] but rather [name removed] themselves. My wife and I had ordered plantation shutters from [name removed] but later discovered that their product was very inferior to their competitor. We requested [name removed] reimburse us the $8,000 plus for their shutters so we could purchase the plantation shutters that were more in line with the quality of the home that [name removed] was building for us. [name removed] declined this saying it was to late in the process. Quite honestly, if [name removed] really wanted to reimburse my wife and I, they easliy could have as these plantation shutters were not a special ordered but rather a product in inventory. Their product was so inferior that my wife and I paid an additional $8,000 to get the signifcantly better grade. We just felt that [name removed]'s products should have been consistent in quality to the structure they were building for us but it wasn't and for this we were very dissappointed. Best Regards, [name removed]
Naples, on Feb 03, 2026
This is my second [name removed] home purchase, and my third home purchased in the [name removed] of [name removed] [name removed]. Working with [name removed] could have not been easier. [name removed] is a true asset to the [name removed] team. We were unable to be onsite for a couple of touch up items, and [name removed] took total charge on our behalf. [name removed] is lucky to have such a get it done type of person working with your ne home owners.
Naples, FL, on Mar 20, 2026
Great communication From [name removed]. Any problems were resolved quickly.
Naples, on Dec 21, 2025
[name removed] has been a God send! She has been responsive and has helped with any issues to make sure they have been rectified completely! [name removed] has made the [name removed] experience extremely positive!
Naples, on Jan 11, 2026
[name removed] was very responsive and took care of things quickly for us.
Naples, on Nov 07, 2025
We appreciated the professional process from start to finish and beyond. We feel Minto has great customer service
Naples, on Jan 08, 2026
Everyone at [name removed] was so responsive to our needs in a timely fashion. Each member of the team exceeded our expectations. A special thank you to [name removed] who’s service has been flawless.
Naples, FL, on Mar 02, 2026
Landscaping was a total disappoint. [name removed] was not involved in this. [name removed] was great to deal with, very personable and responsible. [name removed] responded to us back in a timely manner and sent photos when we were away. We would highly recommend [name removed]!!! His boss, [name removed] was not very helpful.
Naples, on Nov 05, 2025
[name removed] has been amazing. Very knowledgeable, responsive, friendly and organized. She has been a pleasure to work with and is a great asset on your team.
Naples, on Dec 14, 2025
The people we have dealt with from the very beginning have been terrific. [name removed] in particular. She has gone above and beyond to make sure everything we need has been taken care of, she knows everything about our home - literally . She has been a life saver - helping us set up contractors and workers. We are grateful that [name removed] was assigned to our home !
Naples, FL, on Feb 20, 2026
Liked: Quick feedback and both [name removed] and [name removed] extremely responsive and ensuring any question is resolved beyond just answering the question. Improvement Area: More detailed customization options and design options - like we would have liked custom laundry room folding top over the appliances and units integrated cupboards and hanging bar, etc. Wardrobe similar custom fitting as opposed to doing now.
Naples, on Sep 21, 2025
Everything was great and we really loved working with [name removed] post-sale...
Naples, on Nov 19, 2025
Very responsive to any question and concerns regarding our property and resolve all issues we came across. JC was an excellent [name removed] ambassador
Naples, FL, on Feb 18, 2026
Friendly/honest communication throughout the process. Always responded in a timely manner. Could not be happier
Naples, on Sep 11, 2025
they take care of my concerns...almost instantaneously
Naples, on Nov 19, 2025
During the construction of my home from breaking ground to the last touchup details inside the home months later, I was well informed regarding the entire process by my assigned construction representative, [name removed], who was very professional, friendly and eager to communicate my concerns with his construction team and make any modifications or corrections necessary during the process. He was really on the ball! The second experience that was most influential in my decision to give [name removed] my high rating was the customer care after my purchase. I worked with [name removed] who was assigned to take care of all the little details after we moved in and she followed through with us up to one year and never let me down. She answered her messages promptly and had the necessary team to my home in a very expedient manner to take care of any issue I may have had. She is great! My recommendation to you is hang onto these people when you finish a construction project and keep them employed because it’s hard to find competent people to do dedicated customer service care the way they have rendered.
Naples, FL, on Feb 16, 2026
Continously communications and immediate response to a question
Naples, on Sep 03, 2025
Everything is very well organized. From the initial purchase through the build process and finally the move in. The staff communicates on a regular basis to keep you informed on anything related to the build.
Naples, on Nov 18, 2025
here is a nice community and I recommend to our friend
Naples, FL, on Feb 15, 2026
All members of the [name removed] staff were outstanding. Couldn't be happier. [name removed], [name removed] and many others made our move in easy and seamless...Cheers to the MINTO team
Naples, on Nov 17, 2025
[name removed] and [name removed] have been great and very responsive when we had a problem!
Naples, on Aug 22, 2025
The people at Minto have continued to be extremely helpful to us. They are professional, caring, and have positive attitudes. They speak highly of the company they work for. That to me speaks volume.
Naples, FL, on Feb 15, 2026
[name removed] went above and beyond to update us and send pictures of the progress of our home. He answered all our emails promptly and was always very available when we needed answers to our questions
Naples, FL, on Feb 05, 2026
Everything went very smoothly from start to finish. There is a lot of paperwork to sort through and figure out, that was the most time consuming. [name removed] was a pleasure to work with as well as the ladies in the interior design and front office!
Naples, on Aug 06, 2025
Everyone at Minto has been exceptional!!! very responsive to the most minor issues. I would recommend [name removed] to anyone who wants to build a new home and not worry about anything. If i could rate an 11 I would!
Naples, on Oct 17, 2025
Quality is not comparable to our Stock home in the same development Multiple issues including venting, ceiling repair, AC, painting of very poor quality etc
Naples, FL, on Feb 01, 2026
Everyone has been very helpful and responsive when called or texted. [name removed] has been wonderful and easy to work with
Naples, on Jul 28, 2025
The process went very well. We found [name removed] to be flexible and accommodating to our needs/requests. From contract to finished product we were very pleased with our Salesperson [name removed], our PM [name removed] all the way to closing! Everyone has been great to work with!
Naples, on Oct 16, 2025
[name removed] was a very good rep to work with. She was always available for my many questions and answered them quickly. This made me feel like I had great support after the home purchase.
Naples, FL, on Jan 06, 2026
[name removed] ours salesperson was amazing right from the first minute we met, very imformative and helpful. Then we met [name removed] and WOW what an incredible person you have working for you. He kept us informed weekly with emails and photos. Any questions we had he got answers for us and made the entire time from start of a pile of dirt to a bow on the door walking in seamless
Naples, on Sep 18, 2025
[name removed] has been extremely responsive to any issues that have arisen during our first year. We have had some serious issues come up that have made us concerned about contractors used.
Naples, FL, on Jan 05, 2026
From sales through closing, the experience was smooth and consistent. [name removed] provided an excellent experience throughout the process.
Naples, on Jul 07, 2025
I like that they stay on top of things so I don’t have to!
Naples, on Aug 26, 2025
Sales person was great, we like our home. We do feel that it has a bit of a cookie cutter feel and that since they have done so many the quality of the finishes may not be as high as you would expect by a higher end builder in a higher end community. But overall we are pretty happy with our home. We do feel that the building itself is built well and we are not concerned in a storm.
Naples, FL, on Dec 27, 2025
[name removed] was fantastic to work with. I have built a lot of homes and he was the best superintendent I have ever had.
Naples, on Aug 25, 2025
I liked the responsiveness of our Customer Care representative, [name removed] and her ability to timely resolve the issues we experienced with our home. With respect to dislikes, I feel [name removed] should been more clear with respect to the low voltage offering in the windows for shades - we paid for it not knowing it only works with [name removed] which was triple the expense of other automated shades. Also, I feel they could have offered better options ahead of time - like air conditioning in the yard, upgraded landscaping, better plumbing fixtures for bathrooms
Naples, FL, on Dec 09, 2025
We liked [name removed] our salesperson a lot. He was there for us every step of the way. He even got back to us when he was on vacation.....impressive. [name removed] gave us updates on a regular basis. I could tell he was genuinely interested in seeing that we were satisfied not just at the beginning and not just up to closing but after closing. While I know any issues shifts to [name removed]'s team, I feel I could still call/text him and he would not think it's a bother. Finally, [name removed] w/master care is so easy to talk to and very eager to help. While the house was perfect there really wasn't too much follow up needed, I feel that if we did have any major issues, she would be all over it! Overall I feel all three are an asset to their boss and I feel that you should know you (the company) are in good hands with these three. [name removed] and i connected with these three so much that if they were our neighbors we would be good friends with all of them. I also want to give a shout out Yunior the electrician....I met him and think he is a good guy too!
Naples, on Aug 14, 2025
I absolutely enjoyed and looked forward to working alongside with [name removed] over this past year. At the first in-home visit with [name removed], we bonded instantly as if we've known one another for years. Love her energy and infectious personality!
Naples, FL, on Dec 08, 2025
Everyone we dealt with amazing. From [name removed] and [name removed] in sales, to [name removed] and [name removed] in construction and JC in post. We are repeat customers and are loyal to [name removed] because of these employees and the products they produce.
Naples, on Jun 24, 2025
I like that the whole team is responsive to any issues.
Naples, on Aug 13, 2025
[name removed], our warranty coordinator, has been conscientious, kind, and thorough thru-out the warranty period. Although there are a number of issues left to resolve, I have no fear that they will be completed with her by my side.
Naples, FL, on Dec 08, 2025
The purchase experience was the smoothest we’ve ever had. I attribute that to the teamwork amongst the [name removed] employees, everything from the on-site field supervisor, to Sales, Support and post home care. They kept us informed throughout the process, and even though we were very far from Florida during the construction, they made it feel like we were always connected. I completely trusted the builder as you could see their dedication to perfection. We knew that it was in good hands. We are looking forward to enjoying the home.
Naples, on Jun 21, 2025
Noticed alot of poor quality and workmanship in my home especially for the amount t of money I kid to have it built. Most concerning is my AC unit that had to be repaired about 4 times now that still has to be resolved I have other issues still pending hat has not yet been addressed
Naples, on Aug 13, 2025
Everyone in the office is super welcoming and amazing over there, neighbors, staff, everyone. We love [name removed] especially! Grounds are always kept beautifully
Naples, FL, on Dec 05, 2025
I am truly amazed at how awesome [name removed] has been and continues to be [name removed] has been great as well. [name removed] kept me up to date during construction. He has followed through after the purchase and has gone above and beyond. I give him a 20. I know [name removed] will continue to be awesome as well. Love my new home
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Naples, FL, on Mar 28, 2026
[name removed], our construction superintendent was excellent. [name removed] was excellent at communicating, paying attention to details and following up quickly when questions were presented. In addition, he frequently sent pictures to keep us in the loop and was honest and pleasant to work with. The only item I was very displeased with was the plantation shutters which had nothing to do with [name removed] but rather [name removed] themselves. My wife and I had ordered plantation shutters from [name removed] but later discovered that their product was very inferior to their competitor. We requested [name removed] reimburse us the $8,000 plus for their shutters so we could purchase the plantation shutters that were more in line with the quality of the home that [name removed] was building for us. [name removed] declined this saying it was to late in the process. Quite honestly, if [name removed] really wanted to reimburse my wife and I, they easliy could have as these plantation shutters were not a special ordered but rather a product in inventory. Their product was so inferior that my wife and I paid an additional $8,000 to get the signifcantly better grade. We just felt that [name removed]'s products should have been consistent in quality to the structure they were building for us but it wasn't and for this we were very dissappointed. Best Regards, [name removed]
Naples, FL, on Mar 20, 2026
Great communication From [name removed]. Any problems were resolved quickly.
Naples, FL, on Mar 02, 2026
Landscaping was a total disappoint. [name removed] was not involved in this. [name removed] was great to deal with, very personable and responsible. [name removed] responded to us back in a timely manner and sent photos when we were away. We would highly recommend [name removed]!!! His boss, [name removed] was not very helpful.
Naples, FL, on Feb 20, 2026
Liked: Quick feedback and both [name removed] and [name removed] extremely responsive and ensuring any question is resolved beyond just answering the question. Improvement Area: More detailed customization options and design options - like we would have liked custom laundry room folding top over the appliances and units integrated cupboards and hanging bar, etc. Wardrobe similar custom fitting as opposed to doing now.
Naples, FL, on Feb 18, 2026
Friendly/honest communication throughout the process. Always responded in a timely manner. Could not be happier
Naples, FL, on Feb 16, 2026
Continously communications and immediate response to a question
Naples, FL, on Feb 15, 2026
All members of the [name removed] staff were outstanding. Couldn't be happier. [name removed], [name removed] and many others made our move in easy and seamless...Cheers to the MINTO team
Naples, FL, on Feb 15, 2026
[name removed] went above and beyond to update us and send pictures of the progress of our home. He answered all our emails promptly and was always very available when we needed answers to our questions
Naples, FL, on Feb 05, 2026
Everything went very smoothly from start to finish. There is a lot of paperwork to sort through and figure out, that was the most time consuming. [name removed] was a pleasure to work with as well as the ladies in the interior design and front office!
Naples, FL, on Feb 01, 2026
Everyone has been very helpful and responsive when called or texted. [name removed] has been wonderful and easy to work with
Naples, FL, on Jan 06, 2026
[name removed] ours salesperson was amazing right from the first minute we met, very imformative and helpful. Then we met [name removed] and WOW what an incredible person you have working for you. He kept us informed weekly with emails and photos. Any questions we had he got answers for us and made the entire time from start of a pile of dirt to a bow on the door walking in seamless
Naples, FL, on Jan 05, 2026
From sales through closing, the experience was smooth and consistent. [name removed] provided an excellent experience throughout the process.
Naples, FL, on Dec 27, 2025
[name removed] was fantastic to work with. I have built a lot of homes and he was the best superintendent I have ever had.
Naples, FL, on Dec 09, 2025
We liked [name removed] our salesperson a lot. He was there for us every step of the way. He even got back to us when he was on vacation.....impressive. [name removed] gave us updates on a regular basis. I could tell he was genuinely interested in seeing that we were satisfied not just at the beginning and not just up to closing but after closing. While I know any issues shifts to [name removed]'s team, I feel I could still call/text him and he would not think it's a bother. Finally, [name removed] w/master care is so easy to talk to and very eager to help. While the house was perfect there really wasn't too much follow up needed, I feel that if we did have any major issues, she would be all over it! Overall I feel all three are an asset to their boss and I feel that you should know you (the company) are in good hands with these three. [name removed] and i connected with these three so much that if they were our neighbors we would be good friends with all of them. I also want to give a shout out Yunior the electrician....I met him and think he is a good guy too!
Naples, FL, on Dec 08, 2025
Everyone we dealt with amazing. From [name removed] and [name removed] in sales, to [name removed] and [name removed] in construction and JC in post. We are repeat customers and are loyal to [name removed] because of these employees and the products they produce.
Naples, FL, on Dec 08, 2025
The purchase experience was the smoothest we’ve ever had. I attribute that to the teamwork amongst the [name removed] employees, everything from the on-site field supervisor, to Sales, Support and post home care. They kept us informed throughout the process, and even though we were very far from Florida during the construction, they made it feel like we were always connected. I completely trusted the builder as you could see their dedication to perfection. We knew that it was in good hands. We are looking forward to enjoying the home.
Naples, FL, on Dec 05, 2025
I am truly amazed at how awesome [name removed] has been and continues to be [name removed] has been great as well. [name removed] kept me up to date during construction. He has followed through after the purchase and has gone above and beyond. I give him a 20. I know [name removed] will continue to be awesome as well. Love my new home
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Naples, on Mar 25, 2026
I had an issue with the salesman, but my project manager stepped in and resolved the issue. I’m very pleased with the outcome. Thank you, [name removed] and [name removed]!
Naples, on Mar 06, 2026
lighting fixtures should be flat sealed LED NOT HAPPY WITH THE FIXTURES SUPPLIED
Naples, on Feb 03, 2026
This is my second [name removed] home purchase, and my third home purchased in the [name removed] of [name removed] [name removed]. Working with [name removed] could have not been easier. [name removed] is a true asset to the [name removed] team. We were unable to be onsite for a couple of touch up items, and [name removed] took total charge on our behalf. [name removed] is lucky to have such a get it done type of person working with your ne home owners.
Naples, on Dec 21, 2025
[name removed] has been a God send! She has been responsive and has helped with any issues to make sure they have been rectified completely! [name removed] has made the [name removed] experience extremely positive!
Naples, on Nov 07, 2025
We appreciated the professional process from start to finish and beyond. We feel Minto has great customer service
Naples, on Nov 05, 2025
[name removed] has been amazing. Very knowledgeable, responsive, friendly and organized. She has been a pleasure to work with and is a great asset on your team.
Naples, on Sep 21, 2025
Everything was great and we really loved working with [name removed] post-sale...
Naples, on Sep 11, 2025
they take care of my concerns...almost instantaneously
Naples, on Sep 03, 2025
Everything is very well organized. From the initial purchase through the build process and finally the move in. The staff communicates on a regular basis to keep you informed on anything related to the build.
Naples, on Aug 22, 2025
The people at Minto have continued to be extremely helpful to us. They are professional, caring, and have positive attitudes. They speak highly of the company they work for. That to me speaks volume.
Naples, on Aug 06, 2025
Everyone at Minto has been exceptional!!! very responsive to the most minor issues. I would recommend [name removed] to anyone who wants to build a new home and not worry about anything. If i could rate an 11 I would!
Naples, on Jul 28, 2025
The process went very well. We found [name removed] to be flexible and accommodating to our needs/requests. From contract to finished product we were very pleased with our Salesperson [name removed], our PM [name removed] all the way to closing! Everyone has been great to work with!
Naples, on Jul 07, 2025
I like that they stay on top of things so I don’t have to!
Naples, on Jun 24, 2025
I like that the whole team is responsive to any issues.
Naples, on Jun 21, 2025
Noticed alot of poor quality and workmanship in my home especially for the amount t of money I kid to have it built. Most concerning is my AC unit that had to be repaired about 4 times now that still has to be resolved I have other issues still pending hat has not yet been addressed
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Naples, on Apr 08, 2026
We love our [name removed] home. [name removed] has been very responsive to our issues.
Naples, on Mar 12, 2026
JC and [name removed] are both professionals easy to work with.
Naples, on Feb 27, 2026
We really had no issues with the construction of our house and with all the interactions with [name removed]. [name removed], superintendent during construction, always kept us informed and was a pleasure to work with. And [name removed], who is our master care rep, has been extraordinarily responsive to all of our questions and immediately resolved any of the "issues" that have come up.
Naples, on Jan 11, 2026
[name removed] was very responsive and took care of things quickly for us.
Naples, on Jan 08, 2026
Everyone at [name removed] was so responsive to our needs in a timely fashion. Each member of the team exceeded our expectations. A special thank you to [name removed] who’s service has been flawless.
Naples, on Dec 14, 2025
The people we have dealt with from the very beginning have been terrific. [name removed] in particular. She has gone above and beyond to make sure everything we need has been taken care of, she knows everything about our home - literally . She has been a life saver - helping us set up contractors and workers. We are grateful that [name removed] was assigned to our home !
Naples, on Nov 19, 2025
Very responsive to any question and concerns regarding our property and resolve all issues we came across. JC was an excellent [name removed] ambassador
Naples, on Nov 19, 2025
During the construction of my home from breaking ground to the last touchup details inside the home months later, I was well informed regarding the entire process by my assigned construction representative, [name removed], who was very professional, friendly and eager to communicate my concerns with his construction team and make any modifications or corrections necessary during the process. He was really on the ball! The second experience that was most influential in my decision to give [name removed] my high rating was the customer care after my purchase. I worked with [name removed] who was assigned to take care of all the little details after we moved in and she followed through with us up to one year and never let me down. She answered her messages promptly and had the necessary team to my home in a very expedient manner to take care of any issue I may have had. She is great! My recommendation to you is hang onto these people when you finish a construction project and keep them employed because it’s hard to find competent people to do dedicated customer service care the way they have rendered.
Naples, on Nov 18, 2025
here is a nice community and I recommend to our friend
Naples, on Nov 17, 2025
[name removed] and [name removed] have been great and very responsive when we had a problem!
Naples, on Oct 17, 2025
Quality is not comparable to our Stock home in the same development Multiple issues including venting, ceiling repair, AC, painting of very poor quality etc
Naples, on Oct 16, 2025
[name removed] was a very good rep to work with. She was always available for my many questions and answered them quickly. This made me feel like I had great support after the home purchase.
Naples, on Sep 18, 2025
[name removed] has been extremely responsive to any issues that have arisen during our first year. We have had some serious issues come up that have made us concerned about contractors used.
Naples, on Aug 26, 2025
Sales person was great, we like our home. We do feel that it has a bit of a cookie cutter feel and that since they have done so many the quality of the finishes may not be as high as you would expect by a higher end builder in a higher end community. But overall we are pretty happy with our home. We do feel that the building itself is built well and we are not concerned in a storm.
Naples, on Aug 25, 2025
I liked the responsiveness of our Customer Care representative, [name removed] and her ability to timely resolve the issues we experienced with our home. With respect to dislikes, I feel [name removed] should been more clear with respect to the low voltage offering in the windows for shades - we paid for it not knowing it only works with [name removed] which was triple the expense of other automated shades. Also, I feel they could have offered better options ahead of time - like air conditioning in the yard, upgraded landscaping, better plumbing fixtures for bathrooms
Naples, on Aug 14, 2025
I absolutely enjoyed and looked forward to working alongside with [name removed] over this past year. At the first in-home visit with [name removed], we bonded instantly as if we've known one another for years. Love her energy and infectious personality!
Naples, on Aug 13, 2025
[name removed], our warranty coordinator, has been conscientious, kind, and thorough thru-out the warranty period. Although there are a number of issues left to resolve, I have no fear that they will be completed with her by my side.