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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Naples, on Sep 21, 2025
Everything was great and we really loved working with [name removed] post-sale...
Naples, FL, on Oct 16, 2025
Had an excellent superintendent [name removed] who kept in touch with us and answered our questions so promptly. We have built a number of homes. His professionalism was outstanding.
Naples, on Sep 11, 2025
they take care of my concerns...almost instantaneously
Naples, FL, on Oct 06, 2025
First, let me share that my background comes from working for a production builder for several years, where I was the only on-site salesperson of 184 condo units, ground up. As [name removed] did, we had approved lenders, and I dealt with all aspects of the sales, building, and financing of my customers' homes. So, I am commenting and completing this survey as a customer building a home with [name removed], but KNOW how the process should go as I have been on all sides! Honestly, your process would have been a less than enjoyable experience if it were not for our "builder" [name removed]. From the first time we met with him, he was so gracious and never made us feel like a question was dumb or that we were wasting his time. He was sure to send pictures often, weekly in the beginning, and as major stages were being completed in the house, which was so nice when we were traveling over the summer. He and he alone made us feel connected to the sales process as well as the building process. We can't say enough wonderful things about him. Our dislikes were many, beginning with the lack of communication and information from our salesperson. We were very clear on what we wanted and where we wanted it, but felt like we were swimming upstream with our salesperson, [name removed]. From choosing the location of our villa and it not being made clear that we owned our lot to ZERO follow-up throughout the sales process. Not one time did he call to see how everything was going, even after we made him aware of issues with Wells Fargo. He took our "order" and made his money, and was done, and that was very evident. I have quite a bit more to say, but I will address other aspects as the survey continues.
Naples, on Oct 17, 2025
Quality is not comparable to our Stock home in the same development Multiple issues including venting, ceiling repair, AC, painting of very poor quality etc
Naples, on Sep 03, 2025
Everything is very well organized. From the initial purchase through the build process and finally the move in. The staff communicates on a regular basis to keep you informed on anything related to the build.
Naples, FL, on Sep 18, 2025
Everyone I dealt with for my entire transaction was AMAZING! From [name removed] and [name removed] in the sales office to [name removed] and [name removed] during building and who doesn't love JC for the post close check-ins?! Everyone was so professional and helpful and it was a truly seamless, easy experience from prior to signed contracts to post closing. This was not my first home built by [name removed] and it definitely will not be my last! Great company all around! Thank you for my beautiful new home!
Naples, on Oct 16, 2025
[name removed] was a very good rep to work with. She was always available for my many questions and answered them quickly. This made me feel like I had great support after the home purchase.
Naples, on Aug 22, 2025
The people at Minto have continued to be extremely helpful to us. They are professional, caring, and have positive attitudes. They speak highly of the company they work for. That to me speaks volume.
Naples, FL, on Sep 01, 2025
[name removed] is great! He is responsive and extremely helpful. I would highly recommend working with him.
Naples, on Sep 18, 2025
[name removed] has been extremely responsive to any issues that have arisen during our first year. We have had some serious issues come up that have made us concerned about contractors used.
Naples, on Aug 26, 2025
Sales person was great, we like our home. We do feel that it has a bit of a cookie cutter feel and that since they have done so many the quality of the finishes may not be as high as you would expect by a higher end builder in a higher end community. But overall we are pretty happy with our home. We do feel that the building itself is built well and we are not concerned in a storm.
Naples, FL, on Aug 29, 2025
[name removed] and [name removed] were excellent to work with and very responsive and professional
Naples, on Aug 06, 2025
Everyone at Minto has been exceptional!!! very responsive to the most minor issues. I would recommend [name removed] to anyone who wants to build a new home and not worry about anything. If i could rate an 11 I would!
Naples, on Aug 25, 2025
I liked the responsiveness of our Customer Care representative, [name removed] and her ability to timely resolve the issues we experienced with our home. With respect to dislikes, I feel [name removed] should been more clear with respect to the low voltage offering in the windows for shades - we paid for it not knowing it only works with [name removed] which was triple the expense of other automated shades. Also, I feel they could have offered better options ahead of time - like air conditioning in the yard, upgraded landscaping, better plumbing fixtures for bathrooms
Naples, FL, on Aug 26, 2025
Working with [name removed] and [name removed] was an excellent experience. My second new [name removed] home purchase
Naples, on Jul 28, 2025
The process went very well. We found [name removed] to be flexible and accommodating to our needs/requests. From contract to finished product we were very pleased with our Salesperson [name removed], our PM [name removed] all the way to closing! Everyone has been great to work with!
Naples, on Aug 14, 2025
I absolutely enjoyed and looked forward to working alongside with [name removed] over this past year. At the first in-home visit with [name removed], we bonded instantly as if we've known one another for years. Love her energy and infectious personality!
Naples, FL, on Jul 21, 2025
I enjoyed the personal touch from [name removed] and rest of [name removed] staff!! Always available always have an answer or will go find answers if not known! Great attention to detail! [name removed] from Mastercare has been exceptional in her follow up. The knowledge of the team is so appreciated! Excellent experience start to finish!
Naples, on Aug 13, 2025
[name removed], our warranty coordinator, has been conscientious, kind, and thorough thru-out the warranty period. Although there are a number of issues left to resolve, I have no fear that they will be completed with her by my side.
Naples, FL, on Jun 12, 2025
Just few days after I signed contract with $50,000 incentive, Minto sent me email offering $100,000 and additional $5000 for Realtors. Chris and Luis agreed to give me one or the other. Then Tanya at Corp Denied! No reason. Other Homebuyers who signed before me, got the higher incentive! Luis was Very Rude and Condescending to me over phone! Insulting and threatening. Tanya never responded to any of the emails (she was copied on all).
Naples, on Jul 07, 2025
I like that they stay on top of things so I don’t have to!
Naples, on Aug 13, 2025
Everyone in the office is super welcoming and amazing over there, neighbors, staff, everyone. We love [name removed] especially! Grounds are always kept beautifully
Naples, FL, on Jun 11, 2025
We had a wonderful experience from start to finish. The Minto team provided us a great value and quality result. We love the home and community and look forward to many years of family fun in this lovely home. From the sales at the start, decisions for add-ons were well organized and low pressure. We were kept informed about the progress of the building all along the way with regular photos and updates, and since moving in the team has been great about identifying any issue to present a perfect home at our move in. High marks all around. We are confident that Minto will be with us to address any issues that may arise this year. Thank you!
Naples, on Aug 12, 2025
Everyone was professional and helpful. We encountered several issues, and Minto stepped up to the plate. They solved our concerns and went above and beyond. We have recommended several people to our beautiful community, and two have purchased due to our recommendation. Thank you, [name removed]!
Naples, FL, on Apr 30, 2025
The entire experience was very positive, from Sales through Construction and move-in. Everyone has been very accommodating. A special call out to Oscar Jaimes. Oscar went out of this way to help, keep us updated in progress with pictures and nothing has been too much trouble for him. He is a great asset to your company.
Naples, on Aug 12, 2025
What I liked most about my experience was the quality of the job that [name removed] did. Her responsiveness and abilty to get results was "off the charts"!
Naples, FL, on Apr 09, 2025
Everything about the process was flawless. Oscar Jaimes, our project superintendent, was fantastic, and Chris Legotti was extremely helpful during the entire process. Absolutely "A+" all the way.
Naples, on Jun 24, 2025
I like that the whole team is responsive to any issues.
Naples, on Aug 07, 2025
The quality of the homes and the after-sale experience
Naples, FL, on Apr 07, 2025
Easy closed in 5 days sales man was excellent and any issues are being handled really well
Naples, on Jun 21, 2025
Noticed alot of poor quality and workmanship in my home especially for the amount t of money I kid to have it built. Most concerning is my AC unit that had to be repaired about 4 times now that still has to be resolved I have other issues still pending hat has not yet been addressed
Naples, on Aug 06, 2025
[name removed] and [name removed] are wonderful to work with
Naples, FL, on Apr 04, 2025
I appreciate that Minto kept me informed from the moment I signed the purchase agreement. Every step along the way until move-in. My building supervisor Kyle introduced himself to me early on and explained the entire process from start to finish. He made himself available every day during my move in to ensure any issues were addressed immediately. He pointed out areas that needed to be fixed that I didn't notice. I appreciated his keen eye for detail. He offered suggestions and ideas to improve my home and had contact information when I asked for help. I also found my MasterCare person, Angie, to be a great resource as well. She pointed out additional areas in the home that needed attention like the scratches on my sliding doors. Both of them worked closely together to get the final repairs scheduled and completed. This is my second home purchased in the Isles and I found this experience to be even better than my first!
Naples, on Jun 19, 2025
From the very first day when weI drove through the ISLES OF [name removed] at the front gate, I was extremely impressed with the layout of the development, all the water around the community, the beautiful clubhouse modeled after the original Naples Hotel, the gorgeous pool, the restaurant and bar, the ability to kayak, the hiking trails, super nice gym and the walking paths. It seemed more like a vacation paradise. We finally made it to the sales office and realize that a lot of homes had already been sold and there weren’t too many lots available – only one single-family home lot was available which ultimately became ours. [name removed] was extremely friendly and helpful in helping us with our decision-making. The design center team was very helpful and offered a selection of upgrades that was more than adequate. During the construction phase, [name removed] kept us extremely well informed with the progress of the home as it was undergoing different construction phases. He was on every little thing that we wanted fixed. When his job was complete after we closed on the home, he passed on the responsibility of making sure we were ultimately satisfied with any other item that was still on our punch list and any other items that may have surfaced along the way as time passed two the most helpful person that we have worked with along the way and that is [name removed], our post sale [name removed] representative. She is amazing! Every issue that I had, that we had, with the home was addressed and handled in a timely manner by [name removed]. She would follow up with phone calls and texts to us to make sure the workers were there. She would follow up to make sure we were satisfied with our home and all the items that were on the punch list that needed to be addressed. She is awesome! Her personality and friendly manner is exemplary!
Naples, on Jul 30, 2025
[name removed] is very easy to work with. They are always very quick to respond to emails, texts etc. I would say the rapid response with immediate solutions are what made our experince exceptional. I might also add that this is mostly due to my Mastercare Super [name removed] and also my building super, [name removed].
Naples, on Jun 19, 2025
I most appreciated the promptness and professionalism of [name removed] in dealing with repairs. Always committed to getting things right!
Naples, on Jul 26, 2025
[name removed]! She’s amazing…so upbeat and friendly, and handled all my little list of concerns quickly and professionally. She listened and didn’t skip a beat to arrange the “what, when, and where” appointments that were needed. [name removed] is lucky to have her!
Naples, FL, on Mar 23, 2025
My husband and I had an outstanding experience working with Chris Ligotti. From the very beginning he was kind, patient, and genuinely committed to helping us find the perfect home. He took the time to show us model homes, guided us through multiple visits without hesitation, and answered every question we had with clarity and professionalism. No matter when we called, he always picked up, making us feel valued and supported throughout the entire process. Chris clearly explained each step of the contract signing process, ensuring we knew exactly when and where it would take place. He was readily available to answer any questions during our contract review, providing clear and thorough explanations that made the entire process seamless and stress-free. He introduced us to the superintendent and set up an appointment for the MasterCare representative to meet with us at our new home. Chris reminded us to register our appliances too:) Once moved in, he contacted us to see how we are doing and told us to call him if we need anything, have any questions or any concern. His dedication and sincerity made all the difference, and thanks to him, we found exactly the home we wanted. It was truly a pleasure working with Chris Ligotti.
Naples, on May 25, 2025
Roof leak shortly after moving in, and had to question the quality of the house. Inferior appliances. even in DelWebb where I previously lived for about 20 years had the best possible quality appliances, so, that was disappointing. One positive experience was the quick response to fix the leak, and all the other issues that came up. Beautiful clubhouse, pool area and all the rest of the amenities are great!
Naples, on Jul 22, 2025
Support of [name removed] and JC has been fantastic. We’ve purchased two homes here in the [name removed] and they have supported us through both MasterCare periods
Naples, on May 09, 2025
Working with Todd on the purchase went very well and stress free.
Naples, on Jul 22, 2025
My salesman was super helpful and responsive, [name removed] and also the builder for my house. [name removed] was extremely helpful and responsive and now I’m dealing with [name removed] and she’s been amazing and super responsive and a pleasure to work with.
Naples, FL, on Mar 12, 2025
We are over the moon happy with our home! We have built 4 homes and Minto exceeded our expectations from start to finish! They are true professionals who made a remote construction experience easy and stress free!
Naples, on May 09, 2025
We are satisfied with our home. Minto has been very responsive to the defects we have found in our home. Angie Crow has been phenomenal and always responds with a smile and "can do" attitude.
Naples, on Jul 08, 2025
Both [name removed] and JC have been great to work with pre- and post-construction.
Naples, FL, on Mar 06, 2025
Richard Hobar, my project superintendent, was the best. He always helped me out with questions and follow up even after closing.
Naples, on Jul 05, 2025
Liked: [name removed] community and location, our sales rep ([name removed]), our model layout, excellent communication and follow-up.
Naples, FL, on Feb 18, 2025
The people we worked with Robert Hamm and Oscar Jaimes were exceptional. Both Robert and Oscar are the absolute best. In addition our real estate agent Dana Lark was also extremely helpful. All of the contractors that worked with/for Minto were also excellent.
Naples, on Mar 25, 2025
This is our second Minto home purchased in the Isles of Collier Preserve. We’ve been fortunate to have Janet Sniffen conduct our post close inspection meetings. Janet is an amazing ambassador of your brand. She’s knowledgeable, professional, timely, and gets things done right. And she listens to our concerns and addresses them without delay. We can’t say enough good things about working with Janet. A++
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Naples, FL, on Oct 16, 2025
Had an excellent superintendent [name removed] who kept in touch with us and answered our questions so promptly. We have built a number of homes. His professionalism was outstanding.
Naples, FL, on Oct 06, 2025
First, let me share that my background comes from working for a production builder for several years, where I was the only on-site salesperson of 184 condo units, ground up. As [name removed] did, we had approved lenders, and I dealt with all aspects of the sales, building, and financing of my customers' homes. So, I am commenting and completing this survey as a customer building a home with [name removed], but KNOW how the process should go as I have been on all sides! Honestly, your process would have been a less than enjoyable experience if it were not for our "builder" [name removed]. From the first time we met with him, he was so gracious and never made us feel like a question was dumb or that we were wasting his time. He was sure to send pictures often, weekly in the beginning, and as major stages were being completed in the house, which was so nice when we were traveling over the summer. He and he alone made us feel connected to the sales process as well as the building process. We can't say enough wonderful things about him. Our dislikes were many, beginning with the lack of communication and information from our salesperson. We were very clear on what we wanted and where we wanted it, but felt like we were swimming upstream with our salesperson, [name removed]. From choosing the location of our villa and it not being made clear that we owned our lot to ZERO follow-up throughout the sales process. Not one time did he call to see how everything was going, even after we made him aware of issues with Wells Fargo. He took our "order" and made his money, and was done, and that was very evident. I have quite a bit more to say, but I will address other aspects as the survey continues.
Naples, FL, on Sep 18, 2025
Everyone I dealt with for my entire transaction was AMAZING! From [name removed] and [name removed] in the sales office to [name removed] and [name removed] during building and who doesn't love JC for the post close check-ins?! Everyone was so professional and helpful and it was a truly seamless, easy experience from prior to signed contracts to post closing. This was not my first home built by [name removed] and it definitely will not be my last! Great company all around! Thank you for my beautiful new home!
Naples, FL, on Sep 01, 2025
[name removed] is great! He is responsive and extremely helpful. I would highly recommend working with him.
Naples, FL, on Aug 29, 2025
[name removed] and [name removed] were excellent to work with and very responsive and professional
Naples, FL, on Aug 26, 2025
Working with [name removed] and [name removed] was an excellent experience. My second new [name removed] home purchase
Naples, FL, on Jul 21, 2025
I enjoyed the personal touch from [name removed] and rest of [name removed] staff!! Always available always have an answer or will go find answers if not known! Great attention to detail! [name removed] from Mastercare has been exceptional in her follow up. The knowledge of the team is so appreciated! Excellent experience start to finish!
Naples, FL, on Jun 12, 2025
Just few days after I signed contract with $50,000 incentive, Minto sent me email offering $100,000 and additional $5000 for Realtors. Chris and Luis agreed to give me one or the other. Then Tanya at Corp Denied! No reason. Other Homebuyers who signed before me, got the higher incentive! Luis was Very Rude and Condescending to me over phone! Insulting and threatening. Tanya never responded to any of the emails (she was copied on all).
Naples, FL, on Jun 11, 2025
We had a wonderful experience from start to finish. The Minto team provided us a great value and quality result. We love the home and community and look forward to many years of family fun in this lovely home. From the sales at the start, decisions for add-ons were well organized and low pressure. We were kept informed about the progress of the building all along the way with regular photos and updates, and since moving in the team has been great about identifying any issue to present a perfect home at our move in. High marks all around. We are confident that Minto will be with us to address any issues that may arise this year. Thank you!
Naples, FL, on Apr 30, 2025
The entire experience was very positive, from Sales through Construction and move-in. Everyone has been very accommodating. A special call out to Oscar Jaimes. Oscar went out of this way to help, keep us updated in progress with pictures and nothing has been too much trouble for him. He is a great asset to your company.
Naples, FL, on Apr 09, 2025
Everything about the process was flawless. Oscar Jaimes, our project superintendent, was fantastic, and Chris Legotti was extremely helpful during the entire process. Absolutely "A+" all the way.
Naples, FL, on Apr 07, 2025
Easy closed in 5 days sales man was excellent and any issues are being handled really well
Naples, FL, on Apr 04, 2025
I appreciate that Minto kept me informed from the moment I signed the purchase agreement. Every step along the way until move-in. My building supervisor Kyle introduced himself to me early on and explained the entire process from start to finish. He made himself available every day during my move in to ensure any issues were addressed immediately. He pointed out areas that needed to be fixed that I didn't notice. I appreciated his keen eye for detail. He offered suggestions and ideas to improve my home and had contact information when I asked for help. I also found my MasterCare person, Angie, to be a great resource as well. She pointed out additional areas in the home that needed attention like the scratches on my sliding doors. Both of them worked closely together to get the final repairs scheduled and completed. This is my second home purchased in the Isles and I found this experience to be even better than my first!
Naples, FL, on Mar 23, 2025
My husband and I had an outstanding experience working with Chris Ligotti. From the very beginning he was kind, patient, and genuinely committed to helping us find the perfect home. He took the time to show us model homes, guided us through multiple visits without hesitation, and answered every question we had with clarity and professionalism. No matter when we called, he always picked up, making us feel valued and supported throughout the entire process. Chris clearly explained each step of the contract signing process, ensuring we knew exactly when and where it would take place. He was readily available to answer any questions during our contract review, providing clear and thorough explanations that made the entire process seamless and stress-free. He introduced us to the superintendent and set up an appointment for the MasterCare representative to meet with us at our new home. Chris reminded us to register our appliances too:) Once moved in, he contacted us to see how we are doing and told us to call him if we need anything, have any questions or any concern. His dedication and sincerity made all the difference, and thanks to him, we found exactly the home we wanted. It was truly a pleasure working with Chris Ligotti.
Naples, FL, on Mar 12, 2025
We are over the moon happy with our home! We have built 4 homes and Minto exceeded our expectations from start to finish! They are true professionals who made a remote construction experience easy and stress free!
Naples, FL, on Mar 06, 2025
Richard Hobar, my project superintendent, was the best. He always helped me out with questions and follow up even after closing.
Naples, FL, on Feb 18, 2025
The people we worked with Robert Hamm and Oscar Jaimes were exceptional. Both Robert and Oscar are the absolute best. In addition our real estate agent Dana Lark was also extremely helpful. All of the contractors that worked with/for Minto were also excellent.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Naples, on Sep 21, 2025
Everything was great and we really loved working with [name removed] post-sale...
Naples, on Sep 11, 2025
they take care of my concerns...almost instantaneously
Naples, on Sep 03, 2025
Everything is very well organized. From the initial purchase through the build process and finally the move in. The staff communicates on a regular basis to keep you informed on anything related to the build.
Naples, on Aug 22, 2025
The people at Minto have continued to be extremely helpful to us. They are professional, caring, and have positive attitudes. They speak highly of the company they work for. That to me speaks volume.
Naples, on Aug 06, 2025
Everyone at Minto has been exceptional!!! very responsive to the most minor issues. I would recommend [name removed] to anyone who wants to build a new home and not worry about anything. If i could rate an 11 I would!
Naples, on Jul 28, 2025
The process went very well. We found [name removed] to be flexible and accommodating to our needs/requests. From contract to finished product we were very pleased with our Salesperson [name removed], our PM [name removed] all the way to closing! Everyone has been great to work with!
Naples, on Jul 07, 2025
I like that they stay on top of things so I don’t have to!
Naples, on Jun 24, 2025
I like that the whole team is responsive to any issues.
Naples, on Jun 21, 2025
Noticed alot of poor quality and workmanship in my home especially for the amount t of money I kid to have it built. Most concerning is my AC unit that had to be repaired about 4 times now that still has to be resolved I have other issues still pending hat has not yet been addressed
Naples, on Jun 19, 2025
From the very first day when weI drove through the ISLES OF [name removed] at the front gate, I was extremely impressed with the layout of the development, all the water around the community, the beautiful clubhouse modeled after the original Naples Hotel, the gorgeous pool, the restaurant and bar, the ability to kayak, the hiking trails, super nice gym and the walking paths. It seemed more like a vacation paradise. We finally made it to the sales office and realize that a lot of homes had already been sold and there weren’t too many lots available – only one single-family home lot was available which ultimately became ours. [name removed] was extremely friendly and helpful in helping us with our decision-making. The design center team was very helpful and offered a selection of upgrades that was more than adequate. During the construction phase, [name removed] kept us extremely well informed with the progress of the home as it was undergoing different construction phases. He was on every little thing that we wanted fixed. When his job was complete after we closed on the home, he passed on the responsibility of making sure we were ultimately satisfied with any other item that was still on our punch list and any other items that may have surfaced along the way as time passed two the most helpful person that we have worked with along the way and that is [name removed], our post sale [name removed] representative. She is amazing! Every issue that I had, that we had, with the home was addressed and handled in a timely manner by [name removed]. She would follow up with phone calls and texts to us to make sure the workers were there. She would follow up to make sure we were satisfied with our home and all the items that were on the punch list that needed to be addressed. She is awesome! Her personality and friendly manner is exemplary!
Naples, on Jun 19, 2025
I most appreciated the promptness and professionalism of [name removed] in dealing with repairs. Always committed to getting things right!
Naples, on May 25, 2025
Roof leak shortly after moving in, and had to question the quality of the house. Inferior appliances. even in DelWebb where I previously lived for about 20 years had the best possible quality appliances, so, that was disappointing. One positive experience was the quick response to fix the leak, and all the other issues that came up. Beautiful clubhouse, pool area and all the rest of the amenities are great!
Naples, on May 09, 2025
Working with Todd on the purchase went very well and stress free.
Naples, on May 09, 2025
We are satisfied with our home. Minto has been very responsive to the defects we have found in our home. Angie Crow has been phenomenal and always responds with a smile and "can do" attitude.
Naples, on Mar 25, 2025
This is our second Minto home purchased in the Isles of Collier Preserve. We’ve been fortunate to have Janet Sniffen conduct our post close inspection meetings. Janet is an amazing ambassador of your brand. She’s knowledgeable, professional, timely, and gets things done right. And she listens to our concerns and addresses them without delay. We can’t say enough good things about working with Janet. A++
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Naples, on Oct 17, 2025
Quality is not comparable to our Stock home in the same development Multiple issues including venting, ceiling repair, AC, painting of very poor quality etc
Naples, on Oct 16, 2025
[name removed] was a very good rep to work with. She was always available for my many questions and answered them quickly. This made me feel like I had great support after the home purchase.
Naples, on Sep 18, 2025
[name removed] has been extremely responsive to any issues that have arisen during our first year. We have had some serious issues come up that have made us concerned about contractors used.
Naples, on Aug 26, 2025
Sales person was great, we like our home. We do feel that it has a bit of a cookie cutter feel and that since they have done so many the quality of the finishes may not be as high as you would expect by a higher end builder in a higher end community. But overall we are pretty happy with our home. We do feel that the building itself is built well and we are not concerned in a storm.
Naples, on Aug 25, 2025
I liked the responsiveness of our Customer Care representative, [name removed] and her ability to timely resolve the issues we experienced with our home. With respect to dislikes, I feel [name removed] should been more clear with respect to the low voltage offering in the windows for shades - we paid for it not knowing it only works with [name removed] which was triple the expense of other automated shades. Also, I feel they could have offered better options ahead of time - like air conditioning in the yard, upgraded landscaping, better plumbing fixtures for bathrooms
Naples, on Aug 14, 2025
I absolutely enjoyed and looked forward to working alongside with [name removed] over this past year. At the first in-home visit with [name removed], we bonded instantly as if we've known one another for years. Love her energy and infectious personality!
Naples, on Aug 13, 2025
[name removed], our warranty coordinator, has been conscientious, kind, and thorough thru-out the warranty period. Although there are a number of issues left to resolve, I have no fear that they will be completed with her by my side.
Naples, on Aug 13, 2025
Everyone in the office is super welcoming and amazing over there, neighbors, staff, everyone. We love [name removed] especially! Grounds are always kept beautifully
Naples, on Aug 12, 2025
Everyone was professional and helpful. We encountered several issues, and Minto stepped up to the plate. They solved our concerns and went above and beyond. We have recommended several people to our beautiful community, and two have purchased due to our recommendation. Thank you, [name removed]!
Naples, on Aug 12, 2025
What I liked most about my experience was the quality of the job that [name removed] did. Her responsiveness and abilty to get results was "off the charts"!
Naples, on Aug 07, 2025
The quality of the homes and the after-sale experience
Naples, on Aug 06, 2025
[name removed] and [name removed] are wonderful to work with
Naples, on Jul 30, 2025
[name removed] is very easy to work with. They are always very quick to respond to emails, texts etc. I would say the rapid response with immediate solutions are what made our experince exceptional. I might also add that this is mostly due to my Mastercare Super [name removed] and also my building super, [name removed].
Naples, on Jul 26, 2025
[name removed]! She’s amazing…so upbeat and friendly, and handled all my little list of concerns quickly and professionally. She listened and didn’t skip a beat to arrange the “what, when, and where” appointments that were needed. [name removed] is lucky to have her!
Naples, on Jul 22, 2025
Support of [name removed] and JC has been fantastic. We’ve purchased two homes here in the [name removed] and they have supported us through both MasterCare periods
Naples, on Jul 22, 2025
My salesman was super helpful and responsive, [name removed] and also the builder for my house. [name removed] was extremely helpful and responsive and now I’m dealing with [name removed] and she’s been amazing and super responsive and a pleasure to work with.
Naples, on Jul 08, 2025
Both [name removed] and JC have been great to work with pre- and post-construction.
Naples, on Jul 05, 2025
Liked: [name removed] community and location, our sales rep ([name removed]), our model layout, excellent communication and follow-up.