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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Naples, on Oct 10, 2024
The Community is amazing. The grounds are kept beautiful and the closing process was as easy as it could be.
Naples, on Oct 22, 2024
So far we have liked the customer care experience and they generally have been responsive to our requests.
Naples, FL, on Oct 25, 2024
We are very impressed with the overall process throughout as well as the communication especially since our primary residence is not in Florida. We appreciated the personalized updates, photos and phone/email conversations with everyone.
Naples, on Oct 18, 2024
From using our Jacuzzi as a garbage can to forgetting to put in things as simple as air vents in the kitchen and the list goes on and on and on. After six months of closing, we are still waiting for things to be done. This is absolutely unacceptable. We thought buying a new house. Everything would be perfect, we understand there are glitches here and there. This was a complete nightmare. And no, I would never recommend anybody to buy here because I would not want to lose my friendships.
Naples, FL, on Oct 19, 2024
Although there were and still are many items on the punch list, [name removed] has made the process seamless. He was available when we had questions, always called us back/emailed/text. [name removed] was another essential person in the process. MINTO, you have found people who go above and beyond for you! Please cherish them!
Naples, on Sep 28, 2024
My construction manager, [name removed], kept me well informed of the process. He addressed any of my concerns very quickly.
Naples, on Oct 13, 2024
I believe Minto had a lot of issues with it's subcontractors. I know that there is limited amount of help out there but Minto should have not built so many houses so fast.
Naples, FL, on Oct 16, 2024
[name removed] was extremely communicative & and helpful throughout the process- from start to finish! [name removed] is outstanding in addressing and taking care of my issues!
Naples, on Sep 23, 2024
Very good experience. Build supervisor and warranty management personnel were very responsive and professional.
Naples, on Oct 08, 2024
[name removed] is responsive and knowledgeable. We appreciate her.
Naples, FL, on Oct 14, 2024
We LOVE our new home. Of course there are things that need to be fine tuned etc., But overall we are very happy with the product. [name removed], our sales person was very helpful and always easy to reach with any questions re the contract and design process.This was our second time working with hi). [name removed], our super on site was very knowledgable and quick to respond to any of my concerns throughout the building process. hey made the process very easy!
Naples, on Sep 12, 2024
Love the people Who work Here in all capacities. Not fond of the People At corporate
Naples, FL, on Oct 03, 2024
Timely communication and a solid process for construction management.
Naples, FL, on Oct 03, 2024
[name removed] was very communicative and sent us weekly updates and always made himself available to us.
Naples, on Jul 29, 2024
[name removed] has worked tirelessly to get our refrigerator door replaced or a new refrigerator. It has not been resolved yet. The replacement door we believe has been ordered.
Naples, on Aug 29, 2024
We are very happy with [name removed] our Mastercard representative as well as the quality of workers she has sent to our house.
Naples, FL, on Sep 20, 2024
From the moment I made my decision to buy in the cottages, I felt very welcomed by [name removed]. She answered all my questions and answered timely. For my interior choices I totally enjoyed having [name removed] guide me. She was very attentive, helpful and gave me many ideas for my new home. I enjoyed the time I spent with those two smart ladies. …and then I met my construction superintendent...[name removed]…TOP NOTCH he was always a phone call or text away and still is! I am a single homeowner and have never gone through this experience so I had lots of questions. Never did he not answer and if he couldn’t he’d find out. Minto, [name removed] and his team impressed me with their efficiency and professionalism. He is smart and calm…surely a big asset to Minto. I love my cottage home!
Naples, on Jul 28, 2024
[name removed] from [name removed] master care has been excellent.
Naples, FL, on Sep 10, 2024
Everyone was helpful and friendly. They were patient and did not rush me into my decisions.
Naples, on Jul 23, 2024
Great communication during the building process and very responsive to minor touch ups and issues with my new construction home.
Naples, FL, on Sep 09, 2024
The overall the experience was great. The construction manager [name removed] was OUTSTANDING. He was so accommodating and a pleasure to work with.
Naples, on Jul 11, 2024
[name removed] and [name removed] have been the best! Very helpful and pleasant to deal with.
Naples, on Aug 20, 2024
Punch list completion required way too many appts and a lot of wait time.
Naples, FL, on Sep 08, 2024
It was seemless. Minto kept us informed through out which was imperative since we were in Boston.
Naples, on Jul 06, 2024
[name removed] is in a hurry to have the buyers sign the contract although there are still series of To be fixed”areas inside. I encountered these problems when the house was “delivered” to me. Good thing, they were able to hire a troubleshooter who took time and effort in arranging several of [name removed] contractors fix the “punch list”. There is still a crack in the garage floor that needs to be re-evaluated and I would like the management to remedy this problem.
Naples, on Aug 15, 2024
Terrible workmanship overall! [name removed] is doing her best to get things corrected, but it is hard to enjoy our new home with workers fixing things that should have been done right before we moved in.
Naples, FL, on Sep 01, 2024
Purchase experience was great throughout. Sales agent, [name removed] was very helpful, as was our designer, [name removed]. [name removed] kept us up to date with house progress, which was very helpful as we’re from Canada. Coordination of pre-move-in check and closing was great.
Naples, on Jun 30, 2024
Delays, workmanship, follow-up sub par Not responsive and no venue for iwners to get results
Naples, on Aug 06, 2024
Our customer care person was right on top of getting things fixed and fixed right. Every new home has some issues. [name removed] took care of everything for us in a quick, professional and thorough manner
Naples, FL, on Aug 28, 2024
Updates & photos of progress were provided without having to ask. When I did ask any questions they were answered promptly.
Naples, on Jun 22, 2024
This was our first build, would have been nice to have more information on how the process works after signing when working with home care agent and vendors.
Naples, on Jul 16, 2024
[name removed] is amazing - she's stayed on top of things even though we've been up North since the 1st of May. She's treated my home as if it were hers.
Naples, FL, on Aug 27, 2024
Our supervisor, [name removed] , was fantastic. He went above and beyond to go the extra mile for us. He was very attentive and friendly. Very detail oriented.
Naples, on Jun 08, 2024
I love the house. I love the community. I had a great experience with each phase and all the people I dealt with during such phases.
Naples, on Jul 09, 2024
Not satisfied with the width of the garage, it’s very difficult to fit two cars. Also the driveway is very narrow. I would expect more for the price we paid. Also, the walls ate thin and noise travels easily throughout the house. Bathroom privacy is especially impacted by this.
Naples, FL, on Aug 18, 2024
First Supervisor [name removed] was awful; - no communication Second Supervisor [name removed] has been the best
Naples, on Jun 06, 2024
the follow up took months and not to have moved into master bedroom for over 5 months due to black mold issue twice and awaited so long for drywall , flooring trim and paining to be completed
Naples, on Jun 21, 2024
I would have appreciated a walk through that explained the pool operations, heating, air conditioning how to turn off power, a detailed inspection of finishes etc.
Naples, on Jun 03, 2024
[name removed] Master Care program is really great - I appreciate having a representative check in with me and ensure any issues are addressed. [name removed] was assigned to me at the 6 month check in and she has been a fantastic advocate for ensuring the vendors return to do their repairs. I am very happy with this service.
Naples, on Jun 20, 2024
As previously stated in my survey for 7108 [name removed], the customer care services that I’ve received are second to none. But that may because I was lucky enough to get [name removed] for all three of my places. She’s a true assets to your company. She is completely committed to making sure every homeowner is satisfied to the fullest. If there is any issue, problem or needs, she is eager to tackle them and get them right. As with any new home, there were some glitch. But [name removed] assured me they would be rectified and she’s coming through. She responds timely and thoroughly. If I miss something, she’s quick to point them out. Her attitude is “if you don’t see it now, you probably will later. So let’s just fix it now.” She’s polite, friendly and utterly professional. She’s very accommodating to my schedule and helps out when I can’t be available. She has scheduled all needed repairs and some have already been addressed. I’m very confident in her to make all things right.
Naples, on May 29, 2024
[name removed] amount of landscaping plants, and lack of design & dimension is extremely disappointing and inconsistent with the purchase price and overall development, especially the versus cottages at the 4 corners of each pod.
Naples, on Jun 20, 2024
mento has followed up on everything they have promised. If something needs to be fixed, it is fixed within the year warranty. We are approaching our six month walk-through on Monday and I’m expecting it to go just as smoothly as it did when we own the Villa with Minto.
Naples, FL, on Jul 24, 2024
We had a wonderful experience with our builder Superintendent [name removed]. [name removed] was very responsive to our questions and requests. Our only dislike has been the appliances. Specifically, the oven not working and still waiting for our refrigerator. That said, Minto has been very responsive to help resolve the appliance issues.
Naples, on Jun 20, 2024
Our Mastercare representative [name removed] was outstanding. Her follow through and updates were consistent and timely.
Naples, FL, on Jul 23, 2024
Our project manager, [name removed], always kept us up to date on the progress being made… and kept an eye on our property prior to move-in.
Naples, FL, on Jul 22, 2024
All the [name removed] employees, from Sales through Project Management personnel, and their subcontractors were a pleasure to work with throughout the process.
Naples, on May 21, 2024
[name removed] staff!! From the sales person [name removed] to our Contractor [name removed]!!! Both were great guys and super informative. We love the community and its cleanliness and upkeep. We miss the home every time we leave
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Naples, FL, on Oct 25, 2024
We are very impressed with the overall process throughout as well as the communication especially since our primary residence is not in Florida. We appreciated the personalized updates, photos and phone/email conversations with everyone.
Naples, FL, on Oct 19, 2024
Although there were and still are many items on the punch list, [name removed] has made the process seamless. He was available when we had questions, always called us back/emailed/text. [name removed] was another essential person in the process. MINTO, you have found people who go above and beyond for you! Please cherish them!
Naples, FL, on Oct 16, 2024
[name removed] was extremely communicative & and helpful throughout the process- from start to finish! [name removed] is outstanding in addressing and taking care of my issues!
Naples, FL, on Oct 14, 2024
We LOVE our new home. Of course there are things that need to be fine tuned etc., But overall we are very happy with the product. [name removed], our sales person was very helpful and always easy to reach with any questions re the contract and design process.This was our second time working with hi). [name removed], our super on site was very knowledgable and quick to respond to any of my concerns throughout the building process. hey made the process very easy!
Naples, FL, on Oct 03, 2024
Timely communication and a solid process for construction management.
Naples, FL, on Oct 03, 2024
[name removed] was very communicative and sent us weekly updates and always made himself available to us.
Naples, FL, on Sep 20, 2024
From the moment I made my decision to buy in the cottages, I felt very welcomed by [name removed]. She answered all my questions and answered timely. For my interior choices I totally enjoyed having [name removed] guide me. She was very attentive, helpful and gave me many ideas for my new home. I enjoyed the time I spent with those two smart ladies. …and then I met my construction superintendent...[name removed]…TOP NOTCH he was always a phone call or text away and still is! I am a single homeowner and have never gone through this experience so I had lots of questions. Never did he not answer and if he couldn’t he’d find out. Minto, [name removed] and his team impressed me with their efficiency and professionalism. He is smart and calm…surely a big asset to Minto. I love my cottage home!
Naples, FL, on Sep 10, 2024
Everyone was helpful and friendly. They were patient and did not rush me into my decisions.
Naples, FL, on Sep 09, 2024
The overall the experience was great. The construction manager [name removed] was OUTSTANDING. He was so accommodating and a pleasure to work with.
Naples, FL, on Sep 08, 2024
It was seemless. Minto kept us informed through out which was imperative since we were in Boston.
Naples, FL, on Sep 01, 2024
Purchase experience was great throughout. Sales agent, [name removed] was very helpful, as was our designer, [name removed]. [name removed] kept us up to date with house progress, which was very helpful as we’re from Canada. Coordination of pre-move-in check and closing was great.
Naples, FL, on Aug 28, 2024
Updates & photos of progress were provided without having to ask. When I did ask any questions they were answered promptly.
Naples, FL, on Aug 27, 2024
Our supervisor, [name removed] , was fantastic. He went above and beyond to go the extra mile for us. He was very attentive and friendly. Very detail oriented.
Naples, FL, on Aug 18, 2024
First Supervisor [name removed] was awful; - no communication Second Supervisor [name removed] has been the best
Naples, FL, on Jul 24, 2024
We had a wonderful experience with our builder Superintendent [name removed]. [name removed] was very responsive to our questions and requests. Our only dislike has been the appliances. Specifically, the oven not working and still waiting for our refrigerator. That said, Minto has been very responsive to help resolve the appliance issues.
Naples, FL, on Jul 23, 2024
Our project manager, [name removed], always kept us up to date on the progress being made… and kept an eye on our property prior to move-in.
Naples, FL, on Jul 22, 2024
All the [name removed] employees, from Sales through Project Management personnel, and their subcontractors were a pleasure to work with throughout the process.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Naples, on Oct 22, 2024
So far we have liked the customer care experience and they generally have been responsive to our requests.
Naples, on Oct 18, 2024
From using our Jacuzzi as a garbage can to forgetting to put in things as simple as air vents in the kitchen and the list goes on and on and on. After six months of closing, we are still waiting for things to be done. This is absolutely unacceptable. We thought buying a new house. Everything would be perfect, we understand there are glitches here and there. This was a complete nightmare. And no, I would never recommend anybody to buy here because I would not want to lose my friendships.
Naples, on Oct 13, 2024
I believe Minto had a lot of issues with it's subcontractors. I know that there is limited amount of help out there but Minto should have not built so many houses so fast.
Naples, on Oct 08, 2024
[name removed] is responsive and knowledgeable. We appreciate her.
Naples, on Aug 29, 2024
We are very happy with [name removed] our Mastercard representative as well as the quality of workers she has sent to our house.
Naples, on Aug 20, 2024
Punch list completion required way too many appts and a lot of wait time.
Naples, on Aug 15, 2024
Terrible workmanship overall! [name removed] is doing her best to get things corrected, but it is hard to enjoy our new home with workers fixing things that should have been done right before we moved in.
Naples, on Aug 06, 2024
Our customer care person was right on top of getting things fixed and fixed right. Every new home has some issues. [name removed] took care of everything for us in a quick, professional and thorough manner
Naples, on Jul 16, 2024
[name removed] is amazing - she's stayed on top of things even though we've been up North since the 1st of May. She's treated my home as if it were hers.
Naples, on Jul 09, 2024
Not satisfied with the width of the garage, it’s very difficult to fit two cars. Also the driveway is very narrow. I would expect more for the price we paid. Also, the walls ate thin and noise travels easily throughout the house. Bathroom privacy is especially impacted by this.
Naples, on Jun 21, 2024
I would have appreciated a walk through that explained the pool operations, heating, air conditioning how to turn off power, a detailed inspection of finishes etc.
Naples, on Jun 20, 2024
As previously stated in my survey for 7108 [name removed], the customer care services that I’ve received are second to none. But that may because I was lucky enough to get [name removed] for all three of my places. She’s a true assets to your company. She is completely committed to making sure every homeowner is satisfied to the fullest. If there is any issue, problem or needs, she is eager to tackle them and get them right. As with any new home, there were some glitch. But [name removed] assured me they would be rectified and she’s coming through. She responds timely and thoroughly. If I miss something, she’s quick to point them out. Her attitude is “if you don’t see it now, you probably will later. So let’s just fix it now.” She’s polite, friendly and utterly professional. She’s very accommodating to my schedule and helps out when I can’t be available. She has scheduled all needed repairs and some have already been addressed. I’m very confident in her to make all things right.
Naples, on Jun 20, 2024
mento has followed up on everything they have promised. If something needs to be fixed, it is fixed within the year warranty. We are approaching our six month walk-through on Monday and I’m expecting it to go just as smoothly as it did when we own the Villa with Minto.
Naples, on Jun 20, 2024
Our Mastercare representative [name removed] was outstanding. Her follow through and updates were consistent and timely.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Naples, on Oct 10, 2024
The Community is amazing. The grounds are kept beautiful and the closing process was as easy as it could be.
Naples, on Sep 28, 2024
My construction manager, [name removed], kept me well informed of the process. He addressed any of my concerns very quickly.
Naples, on Sep 23, 2024
Very good experience. Build supervisor and warranty management personnel were very responsive and professional.
Naples, on Sep 12, 2024
Love the people Who work Here in all capacities. Not fond of the People At corporate
Naples, on Jul 29, 2024
[name removed] has worked tirelessly to get our refrigerator door replaced or a new refrigerator. It has not been resolved yet. The replacement door we believe has been ordered.
Naples, on Jul 28, 2024
[name removed] from [name removed] master care has been excellent.
Naples, on Jul 23, 2024
Great communication during the building process and very responsive to minor touch ups and issues with my new construction home.
Naples, on Jul 11, 2024
[name removed] and [name removed] have been the best! Very helpful and pleasant to deal with.
Naples, on Jul 06, 2024
[name removed] is in a hurry to have the buyers sign the contract although there are still series of To be fixed”areas inside. I encountered these problems when the house was “delivered” to me. Good thing, they were able to hire a troubleshooter who took time and effort in arranging several of [name removed] contractors fix the “punch list”. There is still a crack in the garage floor that needs to be re-evaluated and I would like the management to remedy this problem.
Naples, on Jun 30, 2024
Delays, workmanship, follow-up sub par Not responsive and no venue for iwners to get results
Naples, on Jun 22, 2024
This was our first build, would have been nice to have more information on how the process works after signing when working with home care agent and vendors.
Naples, on Jun 08, 2024
I love the house. I love the community. I had a great experience with each phase and all the people I dealt with during such phases.
Naples, on Jun 06, 2024
the follow up took months and not to have moved into master bedroom for over 5 months due to black mold issue twice and awaited so long for drywall , flooring trim and paining to be completed
Naples, on Jun 03, 2024
[name removed] Master Care program is really great - I appreciate having a representative check in with me and ensure any issues are addressed. [name removed] was assigned to me at the 6 month check in and she has been a fantastic advocate for ensuring the vendors return to do their repairs. I am very happy with this service.
Naples, on May 29, 2024
[name removed] amount of landscaping plants, and lack of design & dimension is extremely disappointing and inconsistent with the purchase price and overall development, especially the versus cottages at the 4 corners of each pod.