Homebuilder Ratings & Reviews

Minto Communities - USA

West Florida

360 Homeowner Reviews
Nov 2024 - May 2026

Overall Satisfaction

4.7
Customers' overall satisfaction
5.0
Customers' willingness to refer our communities to their friends and family

West Florida Communities Map

 

Builder Profile

Our story begins in 1955 with a simple belief: that we could build better places to live, work and play, one home and one relationship at a time. Since then, The Minto Group has successfully built a fully-integrated real estate company that can meet the needs of any individual, family, investor or business. We’ve accomplished a lot over the years, and as we continue to celebrate new ventures, milestones, innovations and investments, we’re always looking ahead to what’s possible. Read on to learn more about our journey over the past 60+ years.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less

Most Recent 20 Comments From West Florida
Purchase Experience Testimonials from Real Homebuyers

Naples, FL, on May 19, 2026

Our job Superintendent, [name removed] was Excellent during the entire build process. His level of communication and responsiveness was beyond a 10. We cannot stress enough how easy he made the process for us as we live out of state. If we had a question or concern he immediately took care of it and gave us a sense of peace that everything was going to be great. He provided pictures, called and gave us updates and during the walk through explained all that we needed to know. The place was immaculate when we moved in and if we found something that needed to be addressed he resolved it right away. Also [name removed] and [name removed] were excellent during the sales process and all the workers that build the house were always professional and did great work! We have been very happy with our new home and I cannot stress enough the importance that [name removed] played in providing a wonderful experience for us. Thank you [name removed]!

5.0
Verified Homeowner
Naples, FL, on Apr 29, 2026

Weekly updates from [name removed] with photos.

5.0
Verified Homeowner
Naples, FL, on Apr 28, 2026

Easy answer. [name removed]!!!. I have built several houses over my life and I have never had such an amazing superintendent. [name removed] consistently went above and beyond from day 1 to even a month after closing. He truly made the experience enjoyable and relaxing.....not stressful. He communicates often and effectively. I could go on and on but I am sure you get the picture. I am so impressed with the way he operates and has such an incredible passion for his job. He loves it and he makes sure that every customer love Minto USA. Thank you Mr. [name removed]!! [name removed] & [name removed]

5.0
Verified Homeowner
Naples, FL, on Apr 25, 2026

I been very happy with the entire experience. The communication was a step above, [name removed] kept me informed throughout the process.

5.0
Verified Homeowner
Naples, FL, on Apr 12, 2026

The experience was great.

5.0
Verified Homeowner
Naples, FL, on Mar 29, 2026

[name removed] was excellent sight manager

5.0
Verified Homeowner
Naples, FL, on Mar 28, 2026

[name removed], our construction superintendent was excellent. [name removed] was excellent at communicating, paying attention to details and following up quickly when questions were presented. In addition, he frequently sent pictures to keep us in the loop and was honest and pleasant to work with. The only item I was very displeased with was the plantation shutters which had nothing to do with [name removed] but rather [name removed] themselves. My wife and I had ordered plantation shutters from [name removed] but later discovered that their product was very inferior to their competitor. We requested [name removed] reimburse us the $8,000 plus for their shutters so we could purchase the plantation shutters that were more in line with the quality of the home that [name removed] was building for us. [name removed] declined this saying it was to late in the process. Quite honestly, if [name removed] really wanted to reimburse my wife and I, they easliy could have as these plantation shutters were not a special ordered but rather a product in inventory. Their product was so inferior that my wife and I paid an additional $8,000 to get the signifcantly better grade. We just felt that [name removed]'s products should have been consistent in quality to the structure they were building for us but it wasn't and for this we were very dissappointed. Best Regards, [name removed]

4.8
Verified Homeowner
Naples, FL, on Mar 20, 2026

Great communication From [name removed]. Any problems were resolved quickly.

5.0
Verified Homeowner
Naples, FL, on Mar 07, 2026

Great communication, high quality

5.0
Verified Homeowner
Naples, FL, on Mar 02, 2026

Landscaping was a total disappoint. [name removed] was not involved in this. [name removed] was great to deal with, very personable and responsible. [name removed] responded to us back in a timely manner and sent photos when we were away. We would highly recommend [name removed]!!! His boss, [name removed] was not very helpful.

4.6
Verified Homeowner
Naples, FL, on Feb 20, 2026

Liked: Quick feedback and both [name removed] and [name removed] extremely responsive and ensuring any question is resolved beyond just answering the question. Improvement Area: More detailed customization options and design options - like we would have liked custom laundry room folding top over the appliances and units integrated cupboards and hanging bar, etc. Wardrobe similar custom fitting as opposed to doing now.

5.0
Verified Homeowner
Naples, FL, on Feb 18, 2026

Friendly/honest communication throughout the process. Always responded in a timely manner. Could not be happier

5.0
Verified Homeowner
Naples, FL, on Feb 16, 2026

Continously communications and immediate response to a question

5.0
Verified Homeowner
Naples, FL, on Feb 15, 2026

All members of the [name removed] staff were outstanding. Couldn't be happier. [name removed], [name removed] and many others made our move in easy and seamless...Cheers to the MINTO team

5.0
Verified Homeowner
Naples, FL, on Feb 15, 2026

[name removed] went above and beyond to update us and send pictures of the progress of our home. He answered all our emails promptly and was always very available when we needed answers to our questions

5.0
Verified Homeowner
Naples, FL, on Feb 05, 2026

Everything went very smoothly from start to finish. There is a lot of paperwork to sort through and figure out, that was the most time consuming. [name removed] was a pleasure to work with as well as the ladies in the interior design and front office!

4.9
Verified Homeowner
Naples, FL, on Feb 01, 2026

Everyone has been very helpful and responsive when called or texted. [name removed] has been wonderful and easy to work with

5.0
Verified Homeowner
Naples, FL, on Jan 06, 2026

[name removed] ours salesperson was amazing right from the first minute we met, very imformative and helpful. Then we met [name removed] and WOW what an incredible person you have working for you. He kept us informed weekly with emails and photos. Any questions we had he got answers for us and made the entire time from start of a pile of dirt to a bow on the door walking in seamless

5.0
Verified Homeowner
Naples, FL, on Jan 05, 2026

From sales through closing, the experience was smooth and consistent. [name removed] provided an excellent experience throughout the process.

5.0
Verified Homeowner
Naples, FL, on Dec 27, 2025

[name removed] was fantastic to work with. I have built a lot of homes and he was the best superintendent I have ever had.

5.0
Verified Homeowner