Homebuilder Ratings & Reviews

Minto Communities - USA

West Florida

419 Homeowner Reviews
Jun 2024 - Dec 2025

Minto Communities - USA

Overall Satisfaction

4.7
Customers' overall satisfaction
4.9
Customers' willingness to refer our communities to their friends and family

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Community Satisfaction Ratings

Builder Profile

Minto Communities - USA logo
Our story begins in 1955 with a simple belief: that we could build better places to live, work and play, one home and one relationship at a time. Since then, The Minto Group has successfully built a fully-integrated real estate company that can meet the needs of any individual, family, investor or business. We’ve accomplished a lot over the years, and as we continue to celebrate new ventures, milestones, innovations and investments, we’re always looking ahead to what’s possible. Read on to learn more about our journey over the past 60+ years.
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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less

Most Recent 20 Comments From West Florida
Purchase Experience Testimonials from Real Homebuyers

Naples, FL, on Dec 09, 2025

We liked [name removed] our salesperson a lot. He was there for us every step of the way. He even got back to us when he was on vacation.....impressive. [name removed] gave us updates on a regular basis. I could tell he was genuinely interested in seeing that we were satisfied not just at the beginning and not just up to closing but after closing. While I know any issues shifts to [name removed]'s team, I feel I could still call/text him and he would not think it's a bother. Finally, [name removed] w/master care is so easy to talk to and very eager to help. While the house was perfect there really wasn't too much follow up needed, I feel that if we did have any major issues, she would be all over it! Overall I feel all three are an asset to their boss and I feel that you should know you (the company) are in good hands with these three. [name removed] and i connected with these three so much that if they were our neighbors we would be good friends with all of them. I also want to give a shout out Yunior the electrician....I met him and think he is a good guy too!

5.0
Verified Homeowner
Naples, FL, on Dec 08, 2025

Everyone we dealt with amazing. From [name removed] and [name removed] in sales, to [name removed] and [name removed] in construction and JC in post. We are repeat customers and are loyal to [name removed] because of these employees and the products they produce.

5.0
Verified Homeowner
Naples, FL, on Dec 08, 2025

The purchase experience was the smoothest we’ve ever had. I attribute that to the teamwork amongst the [name removed] employees, everything from the on-site field supervisor, to Sales, Support and post home care. They kept us informed throughout the process, and even though we were very far from Florida during the construction, they made it feel like we were always connected. I completely trusted the builder as you could see their dedication to perfection. We knew that it was in good hands. We are looking forward to enjoying the home.

5.0
Verified Homeowner
Naples, FL, on Dec 05, 2025

I am truly amazed at how awesome [name removed] has been and continues to be [name removed] has been great as well. [name removed] kept me up to date during construction. He has followed through after the purchase and has gone above and beyond. I give him a 20. I know [name removed] will continue to be awesome as well. Love my new home

5.0
Verified Homeowner
Naples, FL, on Nov 15, 2025

The people I worked with through the process Too many to mention by name but all great

5.0
Verified Homeowner
Naples, FL, on Nov 07, 2025

[name removed] was great in keeping on top of things and communicating to us. A+++

5.0
Verified Homeowner
Naples, FL, on Oct 27, 2025

Most went very smooth

4.9
Verified Homeowner
Naples, FL, on Oct 16, 2025

Had an excellent superintendent [name removed] who kept in touch with us and answered our questions so promptly. We have built a number of homes. His professionalism was outstanding.

5.0
Verified Homeowner
Naples, FL, on Oct 06, 2025

First, let me share that my background comes from working for a production builder for several years, where I was the only on-site salesperson of 184 condo units, ground up. As [name removed] did, we had approved lenders, and I dealt with all aspects of the sales, building, and financing of my customers' homes. So, I am commenting and completing this survey as a customer building a home with [name removed], but KNOW how the process should go as I have been on all sides! Honestly, your process would have been a less than enjoyable experience if it were not for our "builder" [name removed]. From the first time we met with him, he was so gracious and never made us feel like a question was dumb or that we were wasting his time. He was sure to send pictures often, weekly in the beginning, and as major stages were being completed in the house, which was so nice when we were traveling over the summer. He and he alone made us feel connected to the sales process as well as the building process. We can't say enough wonderful things about him. Our dislikes were many, beginning with the lack of communication and information from our salesperson. We were very clear on what we wanted and where we wanted it, but felt like we were swimming upstream with our salesperson, [name removed]. From choosing the location of our villa and it not being made clear that we owned our lot to ZERO follow-up throughout the sales process. Not one time did he call to see how everything was going, even after we made him aware of issues with Wells Fargo. He took our "order" and made his money, and was done, and that was very evident. I have quite a bit more to say, but I will address other aspects as the survey continues.

4.1
Verified Homeowner
Naples, FL, on Sep 18, 2025

Everyone I dealt with for my entire transaction was AMAZING! From [name removed] and [name removed] in the sales office to [name removed] and [name removed] during building and who doesn't love JC for the post close check-ins?! Everyone was so professional and helpful and it was a truly seamless, easy experience from prior to signed contracts to post closing. This was not my first home built by [name removed] and it definitely will not be my last! Great company all around! Thank you for my beautiful new home!

5.0
Verified Homeowner
Naples, FL, on Sep 01, 2025

[name removed] is great! He is responsive and extremely helpful. I would highly recommend working with him.

4.7
Verified Homeowner
Naples, FL, on Aug 29, 2025

[name removed] and [name removed] were excellent to work with and very responsive and professional

5.0
Verified Homeowner
Naples, FL, on Aug 26, 2025

Working with [name removed] and [name removed] was an excellent experience. My second new [name removed] home purchase

5.0
Verified Homeowner
Naples, FL, on Aug 14, 2025

Personal assistance was great

5.0
Verified Homeowner
Naples, FL, on Jul 21, 2025

I enjoyed the personal touch from [name removed] and rest of [name removed] staff!! Always available always have an answer or will go find answers if not known! Great attention to detail! [name removed] from Mastercare has been exceptional in her follow up. The knowledge of the team is so appreciated! Excellent experience start to finish!

5.0
Verified Homeowner
Naples, FL, on Jun 12, 2025

Just few days after I signed contract with $50,000 incentive, Minto sent me email offering $100,000 and additional $5000 for Realtors. Chris and Luis agreed to give me one or the other. Then Tanya at Corp Denied! No reason. Other Homebuyers who signed before me, got the higher incentive! Luis was Very Rude and Condescending to me over phone! Insulting and threatening. Tanya never responded to any of the emails (she was copied on all).

5.0
Verified Homeowner
Naples, FL, on Jun 11, 2025

We had a wonderful experience from start to finish. The Minto team provided us a great value and quality result. We love the home and community and look forward to many years of family fun in this lovely home. From the sales at the start, decisions for add-ons were well organized and low pressure. We were kept informed about the progress of the building all along the way with regular photos and updates, and since moving in the team has been great about identifying any issue to present a perfect home at our move in. High marks all around. We are confident that Minto will be with us to address any issues that may arise this year. Thank you!

5.0
Verified Homeowner
Naples, FL, on Apr 30, 2025

The entire experience was very positive, from Sales through Construction and move-in. Everyone has been very accommodating. A special call out to Oscar Jaimes. Oscar went out of this way to help, keep us updated in progress with pictures and nothing has been too much trouble for him. He is a great asset to your company.

5.0
Verified Homeowner
Naples, FL, on Apr 09, 2025

Everything about the process was flawless. Oscar Jaimes, our project superintendent, was fantastic, and Chris Legotti was extremely helpful during the entire process. Absolutely "A+" all the way.

5.0
Verified Homeowner
Naples, FL, on Apr 07, 2025

Easy closed in 5 days sales man was excellent and any issues are being handled really well

4.9
Verified Homeowner