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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Panama City Beach, on Nov 23, 2022
My Master Care representative [name removed] has been great!
Panama City Beach, FL, on Nov 24, 2022
I think everyone is trying to do a good job. However, I think you grew too quickly too rapidly and were unable to do your best job. I like it here but you need some help in communicating with homeowners. I would suggest one website with various links. Right now you have too many different sites. It is very confusing to all concerned. If there is any way I can help, I would be glad to do so. [name removed]
Panama City Beach, on Nov 19, 2022
Better communication - understand that there is lots of work in the beginning, but important to follow up and follow through
Panama City Beach, FL, on Nov 24, 2022
Our building supervisor was very informative regarding the progress of our build; our sales rep was extremely helpful and supportive throughout the entire process.
Panama City Beach, FL, on Nov 17, 2022
Had to argue about the pavers we had selected through pool company. Wrong pavers were installed and delayed closing two weeks. Missed out on the very end of pool season.
Panama City Beach, on Nov 18, 2022
From our inspection on closing day, April 29, 2022 there were 38 deficiencies of the 68 items inspected. The majority of them have recently been completed. However, we are still waiting on the sliders to be replaced. [name removed] says they are in but several scheduled appointments had to be cancelled. [name removed] has been trying his best to get the contractors lined up but his job is like herding cats.
Panama City Beach, FL, on Nov 13, 2022
Liked the attitudes of all the associates within Mintos. Disliked having a walk thru without the house being completed
Panama City Beach, on Nov 17, 2022
[name removed], our Master Care representative has been responsive, efficient, and worked to ensure our satisfaction. However, the time frame to have deficiencies remedied has abysmal. Our expectation to have a new house delivered without imperfections upon closing was not for filled.
Panama City Beach, FL, on Nov 12, 2022
[name removed] loved : [name removed] our sales rep, [name removed], [name removed] with Master care and [name removed] assistance. Nothing but trust to get minor thing corrected.
Panama City Beach, on Nov 16, 2022
Very knowledgeable and friendly! Also a perfectionist, wants everything done right!!??
Panama City Beach, FL, on Nov 09, 2022
Our last foreman, [name removed] was great! [name removed] & [name removed] came on board to help fix the many issues that would take all their coordination to get completed. They have made much progress but there are still things to be fixed. [name removed],[name removed] & [name removed] are so geared to helping the homeowner feel good about their home and showing us they really care. [name removed] their assistant has also helped in this process. We had 4 supervisor changes over the 10 month process. This really contributed to the many problems that were not addressed prior to closing as each superintendent was being forced to cover too many homes and then would get shifted to a new batch. I cant understand how its cost effective to do so many things twice instead of the quality control to get them right the first time.
Panama City Beach, on Nov 14, 2022
Our warranty experience has been wonderful! [name removed] is our MasterCare [name removed] and goes above and beyond. Very professional!
Panama City Beach, FL, on Nov 04, 2022
There was insufficient updates as to the progress and delays during construction. When it was clear that the schedule was not going to be met, there was zero communication to me regarding this.
Panama City Beach, FL, on Nov 01, 2022
Being assigned a construction contractor who would text me updates on the home being built
Panama City Beach, on Nov 05, 2022
Very happy with the Mastercare team, all great professionals, [name removed], [name removed], [name removed] are great. Very unhappy with [name removed] Tile contractor, plumber, painter, door installer, cleaners-rough/final and the HOA management of our cottage, phase 2 areas. Unexpected surprise, in lack of quality. We closed 4:28/22
Panama City Beach, FL, on Oct 28, 2022
[name removed] is an excellent Superintendent! [name removed] appears to be good also. The trades, such as electricians were a challenge. Lead electrician [name removed] came over to straighten everything out,,,, he was professional. [name removed], Mastercare, is outstanding!
Panama City Beach, on Oct 31, 2022
Although customer care is trying, service has been very slow. We are now 6 months in ( 1/4 of our warranty) and some things like the front door are still not done. [name removed] is putting new homes that are not even occupied yet, over current owners. Another thing that happens is customer care will schedule some one to come by to fix something. We get a vague timeframe like “Tuesday “ and the service person doesn’t show, wasting our day waiting.
Panama City Beach, FL, on Oct 25, 2022
Poor workmanship throughout the house, including: damaged baseboards; bad baseboard joints, caulking and painting; damaged interior doors; damaged cabinet doors and drawer faces; damaged door trim; gaps in flooring; incomplete tile on master shower; misfitting window screens; poor quality drywall texture; exposed drywall tape; paint stains on carpeting; damaged concrete driveway; wrong edge on kitchen counters; misfitting kitchen and master bathroom backsplash; missing caulk; electrical outlets that were drywalled over; chandelier junction box that was drywalled over; slider doors installed backwards; missing toilet paper holders; missing towel bars; fist-sized hole in roof sheathing; lack of bathroom threshold causes carpet pulls; We have not received our insulated garage door.
Panama City Beach, on Oct 29, 2022
We have been very satisfied with our representative, [name removed]. He is very responsive and reliable in making and keeping appointments, scheduling workers to assist with our requests and following up to make sure things are done correctly.
Panama City Beach, FL, on Oct 25, 2022
[name removed] enough updates. I had to ask and did not always get an answer. Too many unfinished or poorly finished items at closing
Panama City Beach, on Oct 28, 2022
Our master builder [name removed] had done a great job
Panama City Beach, on Oct 24, 2022
Warranty service is slow to correct this issue.
Panama City Beach, FL, on Oct 24, 2022
My salesperson barely spoke to me, then I was switched to a new one who was much more pleasant. Unfortunately I was switched back to the original...They didn't speak to me until closing day. I never really heard much progress on my home, would've liked to receive the promised weekly updates from builders. Builders were switched so often that it was impossible to ever get a good relationship with them.
Panama City Beach, FL, on Oct 23, 2022
Our experience with the sales department selecting out A’s and B’s went very well. [name removed] and [name removed] were very helpful as we did this virtually. On the construction side we wished there was more proactive communication as the home was being built. We tried to coordinate a closing date that worked better for us but our request was not considered. Too many changes in supervisors ( we had three different supervisors) so the continuity was bad. It has taken a long time to complete our punch list. [name removed] has been very helpful.
Panama City Beach, on Oct 21, 2022
I have great confidence in my MasterCare representative
Panama City Beach, FL, on Oct 23, 2022
We appreciated that things we found to be wrong were addressed and corrected. There were some issues we found that could not be fixed such as unsquared corners. Communication was good except when there was a change in supers.
Panama City Beach, FL, on Oct 22, 2022
I strongly dislike having the contractor switched three weeks before closing. New contractor was brand new and pretty much strong armed me into giving him a "10" on the survey. I did with the promise that the items on our punch list would be taken care of. It is now two months after closing and we are still waiting on items to be repaired. Very poor communication after closing. As for likes; our sales associate [name removed] was wonderful.
Panama City Beach, on Oct 20, 2022
They have been very prompt about any concerns we have had.
Panama City Beach, FL, on Oct 21, 2022
Our MasterCare Tech, [name removed], has definitely increased our overall satisfaction with our home buying experience. He has taken ownership of ensuring everything is handled in a timely and satisfactory manner.
Panama City Beach, on Oct 17, 2022
Our Warranty [name removed]/Leader is personable, engaged and believable.
Panama City Beach, on Oct 13, 2022
[name removed] has been a great Mastercare representative!
Panama City Beach, FL, on Oct 18, 2022
all I was told did not come about. workman ship is not very good. still have items not yet finished after a month that we closed.
Panama City Beach, on Oct 07, 2022
Our AfterCare technician [name removed] is detailed and organized and everything has been taken care of promptly. Or if there’s a material shortage, he kept us updated until it was done.
Panama City Beach, FL, on Oct 17, 2022
House was not ready for our closing. We are still missing back ordered items and waiting on trade repairs. We are living here for a month. Very Frustrated.
Panama City Beach, on Oct 01, 2022
We had the best warranty person, [name removed]. The down side was getting items he ordered .
Panama City Beach, FL, on Oct 16, 2022
Contractor [name removed] non responsive- poor communication throughout the building process and no follow thru. List of items of concern after closing never heard from him again nothing was done- communicated with [name removed] my concerns early July never heard from anyone at Minto. He took my key after closing it tool mult follow up with [name removed] to find and have my key returned. I am the only unit in this area without a Palm tree on my property sent a note to [name removed] no response. She did admit they dropped the ball on some things. Needless to say this has not be a good experience. Very disappointing.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Panama City Beach, FL, on Nov 24, 2022
I think everyone is trying to do a good job. However, I think you grew too quickly too rapidly and were unable to do your best job. I like it here but you need some help in communicating with homeowners. I would suggest one website with various links. Right now you have too many different sites. It is very confusing to all concerned. If there is any way I can help, I would be glad to do so. [name removed]
Panama City Beach, FL, on Nov 24, 2022
Our building supervisor was very informative regarding the progress of our build; our sales rep was extremely helpful and supportive throughout the entire process.
Panama City Beach, FL, on Nov 17, 2022
Had to argue about the pavers we had selected through pool company. Wrong pavers were installed and delayed closing two weeks. Missed out on the very end of pool season.
Panama City Beach, FL, on Nov 13, 2022
Liked the attitudes of all the associates within Mintos. Disliked having a walk thru without the house being completed
Panama City Beach, FL, on Nov 12, 2022
[name removed] loved : [name removed] our sales rep, [name removed], [name removed] with Master care and [name removed] assistance. Nothing but trust to get minor thing corrected.
Panama City Beach, FL, on Nov 09, 2022
Our last foreman, [name removed] was great! [name removed] & [name removed] came on board to help fix the many issues that would take all their coordination to get completed. They have made much progress but there are still things to be fixed. [name removed],[name removed] & [name removed] are so geared to helping the homeowner feel good about their home and showing us they really care. [name removed] their assistant has also helped in this process. We had 4 supervisor changes over the 10 month process. This really contributed to the many problems that were not addressed prior to closing as each superintendent was being forced to cover too many homes and then would get shifted to a new batch. I cant understand how its cost effective to do so many things twice instead of the quality control to get them right the first time.
Panama City Beach, FL, on Nov 04, 2022
There was insufficient updates as to the progress and delays during construction. When it was clear that the schedule was not going to be met, there was zero communication to me regarding this.
Panama City Beach, FL, on Nov 01, 2022
Being assigned a construction contractor who would text me updates on the home being built
Panama City Beach, FL, on Oct 28, 2022
[name removed] is an excellent Superintendent! [name removed] appears to be good also. The trades, such as electricians were a challenge. Lead electrician [name removed] came over to straighten everything out,,,, he was professional. [name removed], Mastercare, is outstanding!
Panama City Beach, FL, on Oct 25, 2022
Poor workmanship throughout the house, including: damaged baseboards; bad baseboard joints, caulking and painting; damaged interior doors; damaged cabinet doors and drawer faces; damaged door trim; gaps in flooring; incomplete tile on master shower; misfitting window screens; poor quality drywall texture; exposed drywall tape; paint stains on carpeting; damaged concrete driveway; wrong edge on kitchen counters; misfitting kitchen and master bathroom backsplash; missing caulk; electrical outlets that were drywalled over; chandelier junction box that was drywalled over; slider doors installed backwards; missing toilet paper holders; missing towel bars; fist-sized hole in roof sheathing; lack of bathroom threshold causes carpet pulls; We have not received our insulated garage door.
Panama City Beach, FL, on Oct 25, 2022
[name removed] enough updates. I had to ask and did not always get an answer. Too many unfinished or poorly finished items at closing
Panama City Beach, FL, on Oct 24, 2022
My salesperson barely spoke to me, then I was switched to a new one who was much more pleasant. Unfortunately I was switched back to the original...They didn't speak to me until closing day. I never really heard much progress on my home, would've liked to receive the promised weekly updates from builders. Builders were switched so often that it was impossible to ever get a good relationship with them.
Panama City Beach, FL, on Oct 23, 2022
Our experience with the sales department selecting out A’s and B’s went very well. [name removed] and [name removed] were very helpful as we did this virtually. On the construction side we wished there was more proactive communication as the home was being built. We tried to coordinate a closing date that worked better for us but our request was not considered. Too many changes in supervisors ( we had three different supervisors) so the continuity was bad. It has taken a long time to complete our punch list. [name removed] has been very helpful.
Panama City Beach, FL, on Oct 23, 2022
We appreciated that things we found to be wrong were addressed and corrected. There were some issues we found that could not be fixed such as unsquared corners. Communication was good except when there was a change in supers.
Panama City Beach, FL, on Oct 22, 2022
I strongly dislike having the contractor switched three weeks before closing. New contractor was brand new and pretty much strong armed me into giving him a "10" on the survey. I did with the promise that the items on our punch list would be taken care of. It is now two months after closing and we are still waiting on items to be repaired. Very poor communication after closing. As for likes; our sales associate [name removed] was wonderful.
Panama City Beach, FL, on Oct 21, 2022
Our MasterCare Tech, [name removed], has definitely increased our overall satisfaction with our home buying experience. He has taken ownership of ensuring everything is handled in a timely and satisfactory manner.
Panama City Beach, FL, on Oct 18, 2022
all I was told did not come about. workman ship is not very good. still have items not yet finished after a month that we closed.
Panama City Beach, FL, on Oct 17, 2022
House was not ready for our closing. We are still missing back ordered items and waiting on trade repairs. We are living here for a month. Very Frustrated.
Panama City Beach, FL, on Oct 16, 2022
Contractor [name removed] non responsive- poor communication throughout the building process and no follow thru. List of items of concern after closing never heard from him again nothing was done- communicated with [name removed] my concerns early July never heard from anyone at Minto. He took my key after closing it tool mult follow up with [name removed] to find and have my key returned. I am the only unit in this area without a Palm tree on my property sent a note to [name removed] no response. She did admit they dropped the ball on some things. Needless to say this has not be a good experience. Very disappointing.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Panama City Beach, on Nov 23, 2022
My Master Care representative [name removed] has been great!
Panama City Beach, on Nov 19, 2022
Better communication - understand that there is lots of work in the beginning, but important to follow up and follow through
Panama City Beach, on Nov 18, 2022
From our inspection on closing day, April 29, 2022 there were 38 deficiencies of the 68 items inspected. The majority of them have recently been completed. However, we are still waiting on the sliders to be replaced. [name removed] says they are in but several scheduled appointments had to be cancelled. [name removed] has been trying his best to get the contractors lined up but his job is like herding cats.
Panama City Beach, on Nov 17, 2022
[name removed], our Master Care representative has been responsive, efficient, and worked to ensure our satisfaction. However, the time frame to have deficiencies remedied has abysmal. Our expectation to have a new house delivered without imperfections upon closing was not for filled.
Panama City Beach, on Nov 16, 2022
Very knowledgeable and friendly! Also a perfectionist, wants everything done right!!??
Panama City Beach, on Nov 14, 2022
Our warranty experience has been wonderful! [name removed] is our MasterCare [name removed] and goes above and beyond. Very professional!
Panama City Beach, on Nov 05, 2022
Very happy with the Mastercare team, all great professionals, [name removed], [name removed], [name removed] are great. Very unhappy with [name removed] Tile contractor, plumber, painter, door installer, cleaners-rough/final and the HOA management of our cottage, phase 2 areas. Unexpected surprise, in lack of quality. We closed 4:28/22
Panama City Beach, on Oct 31, 2022
Although customer care is trying, service has been very slow. We are now 6 months in ( 1/4 of our warranty) and some things like the front door are still not done. [name removed] is putting new homes that are not even occupied yet, over current owners. Another thing that happens is customer care will schedule some one to come by to fix something. We get a vague timeframe like “Tuesday “ and the service person doesn’t show, wasting our day waiting.
Panama City Beach, on Oct 29, 2022
We have been very satisfied with our representative, [name removed]. He is very responsive and reliable in making and keeping appointments, scheduling workers to assist with our requests and following up to make sure things are done correctly.
Panama City Beach, on Oct 28, 2022
Our master builder [name removed] had done a great job
Panama City Beach, on Oct 24, 2022
Warranty service is slow to correct this issue.
Panama City Beach, on Oct 21, 2022
I have great confidence in my MasterCare representative
Panama City Beach, on Oct 20, 2022
They have been very prompt about any concerns we have had.
Panama City Beach, on Oct 17, 2022
Our Warranty [name removed]/Leader is personable, engaged and believable.
Panama City Beach, on Oct 13, 2022
[name removed] has been a great Mastercare representative!
Panama City Beach, on Oct 07, 2022
Our AfterCare technician [name removed] is detailed and organized and everything has been taken care of promptly. Or if there’s a material shortage, he kept us updated until it was done.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
There are no homeowner comments for this time period yet