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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Panama City Beach, on May 08, 2025
I worked with great people. Had an air condition problem and they came back 3 times to get it resolved. Everyone that came was awesome!
Panama City Beach, FL, on May 09, 2025
Closing process is very rushed with an overload of information to digest and document.
Panama City Beach, on May 08, 2025
Liked: The professionalism of all the individuals involved, the follow-up of our Mastercare rep, the ease of working with the design center, the whole experience has been positive. Disliked: the long wait time and not being able to pick out the lot we wanted, although we ended up in a perfect spot.
Panama City Beach, FL, on May 08, 2025
Everyone involved with Minto seemed genuinely concerned with my happiness and did everything possible to answer my questions and address my concerns
Panama City Beach, on May 07, 2025
Like the friendliness of the staff and quality of the construction. Like the rules but it seems they are rarely enforced: speeding in the community, dogs not always on leashes, parking on streets and blocking sidewalks. Also dislike the lack of info from Minto/LMWS such as what’s being built in places (cleared area near amenities, West Bay Center new buildings, marina status).
Panama City Beach, on May 07, 2025
Since we moved in, we have to have three breakers replaced due to being to either being defective or to small to carry the load. We have had to call out about our garage door making a horrible noise to which someone came out and spayed something on the rails which seemed to help about a day, so I bought some white lightning grease from Home Depot and take care of it myself. Lastly, we reported our water coming out of our faucets containing black gunk and small waste particles. I even sent a video. A consultant called and set up a date to come out several days later; however, we had a family emergency and flew to Denver during this time. I forgot about the appt cause I was worried and focusing on something else. I received an email from the person and responded to set up another time due to the situation. She never replied, and honestly, I am tired of dealing with Minto and there reps. We once owned a home in Loveland, Colorado that was a DR [name removed] built subdivision and to tell you the truth, we received better service from them. In regard to the water issue, I found a local company that came out and installed a whole house filter system ($1,850.00) that has taken care of the problem. I really don't expect much from my feedback since it seems to be the Minto way: delay, delay, and the customer just gives up.
Panama City Beach, FL, on May 07, 2025
Like: Staff was always responsive Dislike 1. I wish we would had a tighter window for closing, the house finished quicker than we wanted. Lot of this is due to me still having a house and still employed in GA
Panama City Beach, on May 06, 2025
Not easy to navigate with all the things they give you. It way too overwhelming.
Panama City Beach, FL, on May 07, 2025
The people. [name removed] in the sales office was so friendly and helpful throughout the entire process. [name removed] in the design center helped us pull everything together to create our beautiful home. [name removed] communicated with us on a weekly basis with construction updates and photos/videos. He was always available for questions when they arose.
Panama City Beach, on May 02, 2025
Honestly, we have had tenants living in our cottage for the past year who have been reporting back to us. There were several items on the list that needed to be taken care of after our midyear review that were never done. Still scrambling to get these things taken care. we will have a better idea, November when we actually move in for the winter.
Panama City Beach, on May 05, 2025
The kitchen cabinets are our only complaint, but they are still trying to repair them.
Panama City Beach, FL, on May 06, 2025
[name removed] was a fabulous builder. Kept us up to date every step of the way! The entire sales dept was fabulous and fun to work with! Thank you for everything!
Panama City Beach, on Apr 29, 2025
Was happy with the entire process thank you.
Panama City Beach, on May 05, 2025
I’m having some issues with my landscaping and don’t get much of a response when I put in a work order
Panama City Beach, FL, on May 05, 2025
[name removed] made the whole process seamless.
Panama City Beach, on Apr 28, 2025
What an amazing experience!! Our [name removed] representative “[name removed]” was amazing & very thorough at explaining features of our new home appliances. Our Builder [name removed], “[name removed] the Builder” was amazing throughout the build process! These two people enabled us to move in to our new home with confidence in the build team through every step!!
Panama City Beach, FL, on May 04, 2025
Every level of persons made the build fun, exciting and just perfect. From the Sales agent, [name removed], design person, [name removed] and our super builder [name removed]! Everyone made the journey to the end seem like a vacation.
Panama City Beach, on May 05, 2025
[name removed] from the HOA reached out about my experience and concerns. I responded with concerns about the extremely low level of the pond next to my home. I've watched other ponds in the community and this pond looks terrible compared to the others. I paid a premium for this lot and am extremely disappointed with my lot. [name removed] has not responded. I believe there is an engineering issue with this pond. The area nearest my house looks more like a drainage ditch than a pond. As I said, there has been no response from anyone regarding this issue.
Panama City Beach, on May 04, 2025
I am very disappointed is the lack of response time on problems with the home being addressed and honesty.
Panama City Beach, FL, on May 04, 2025
The length of time from completion to closing.
Panama City Beach, on Apr 23, 2025
the building process was easy and painless; now that we are in our home, the warranty and repair process is a little hit or miss
Panama City Beach, FL, on May 03, 2025
We bought a custom choice cottage. We were disappointed in the amount of time it took to finish it. We could have built one within the same time frame. We had to escalate our dissatisfaction with the first closing date we were given. This is our second purchase here in [name removed] and felt like we were on the bottom of the pile. It was very different experience than when we purchased our cottage a year ago. The builder was absolutely great, the other aspects of the build/ purchase not as excellent as it was the first time.
Panama City Beach, on May 04, 2025
[name removed] has responded to the concerns and care of our home in a timely, consistent and caring way. [name removed] has been exceptional worker and makes us feel that our concerns are genuine and accepted. We feel very validated by him and hope he receives the recognition he deserves.
Panama City Beach, on Apr 22, 2025
Lack of follow through and quality of workmanship overall were sub par.
Panama City Beach, on Apr 30, 2025
I’m unclear if this survey is about the community or my actual house? We are thrilled with the home we built! [name removed] during the building process and [name removed] after settlement were both superb! We highly recommend both as well as the quality of our build. We love our home and appreciate all the follow through [name removed] does. The community however needs work. I would very much like to speak with someone in corporate [name removed] about my concerns with living here but also what [name removed] is doing right! We have some unique great things happening here at LMWS but sometimes it’s in spite of [name removed] rather than with [name removed]. Feel free to call me (609)554-0146.
Panama City Beach, FL, on May 03, 2025
I appreciated the help I received from all involved. [name removed] in sales was excellent and super helpful in anything I needed; she always responded to any concern I had in a very timely manner. [name removed] in design aided us in making all the right choices, she is very knowledgeable about all the materials and design aspects. [name removed] was great. He kept us updated every week and answered any questions and concerns efficiently and quickly. All three of the team deserve a a 10+ for their outstanding work.
Panama City Beach, on Apr 22, 2025
Like - working with [name removed] in Master care Dislike - The build process of choosing the A and B's.
Panama City Beach, on Apr 29, 2025
Our rep [name removed] has been there when we call.
Panama City Beach, FL, on May 02, 2025
[name removed] went above and beyond finding us our dream lot. [name removed] is very professional and cares about meeting our needs. Our builder [name removed] was absolutely the best !!! I am a retired high end residential and commercial builder and I know first hand [name removed]’s talent. He is a man of his word and certainly knows his business. We are considering building another plan in [name removed] and looking forward to working with [name removed] and [name removed] again.
Panama City Beach, on Apr 29, 2025
PROFESSIONALISM OF STAFF. QUALITY OF HOME. CREATION OF COMMUNITY HAVE ALL EXCEEDED OUR EXPECTATIONS
Panama City Beach, FL, on Apr 30, 2025
We appreciated all aspects of this initiative. [name removed] was remarkably helpful with suggestions and understood how important this move is to us in our lives. That means SO much. He took the initiative if anything in the world occurred and moved on it SO quickly.
Panama City Beach, on Apr 18, 2025
We had one of the best builders and our Mastercare rep was great.
Panama City Beach, on Apr 29, 2025
Overall my [name removed] representative is very professional, competent and responsive. Most of the trade workers are good.
Panama City Beach, FL, on Apr 30, 2025
[name removed] in sales and [name removed] with construction, are both all stars. They are the best and we are thankful for all they did to make everything perfect.
Panama City Beach, on Apr 16, 2025
I think we received a good quality built home. I think the MasterCare program is lacking in follow-up.
Panama City Beach, on Apr 23, 2025
Our builder [name removed] was amazing to work with and delivered the house of our dreams!
Panama City Beach, FL, on Apr 30, 2025
Everything and everyone has been great!
Panama City Beach, on Apr 15, 2025
I didn't like that we were pushed into an earlier closing and almost lost the house because they would not give us a couple extra weeks to close. I really like our Master Care [name removed], [name removed]. He is always on the ball. I appreciate all the help [name removed] gave us going through this process. [name removed], our Builder, was top notch and excellent with communication. Finally, [name removed], was a big help with picking out our options.
Panama City Beach, on Apr 19, 2025
The people involved were professional and helpful.
Panama City Beach, on Apr 10, 2025
I had a great builder named [name removed]. She is the reason we are happy with our home. What we dislike is how close the homes are to each other and we have no open gathering place on [name removed] drive.
Panama City Beach, on Apr 10, 2025
Closing went smooth, so issues afterwards take a long time to resolve
Panama City Beach, FL, on Apr 26, 2025
We have had a truly great experience building this house working with both [name removed] our sales representative and [name removed] our builder. Both of these men have always made us feel like we were a priority for them and were there to represent us throughout the buying and building process. It’s been a great experience and we can’t say enough good things about both of these men!
Panama City Beach, on Apr 10, 2025
Liked informative sales staff and builder. In Spring 2023, disliked length of time to get a villa so we got a cottage. Now we are building a villa and will have to sell our cottage.
Panama City Beach, on Apr 15, 2025
[name removed] has been great to work with. I just call or text my Mastercare rep and he schedules a repair for me, or if it is very simple tells me how to fix it. [name removed] has been great to work with. Also, lawncare/groundskeeping has been great.
Panama City Beach, FL, on Apr 26, 2025
Kept in the loop about construction of my home by our superintendent [name removed]. He answered any questions we had.
Panama City Beach, on Apr 08, 2025
I was not allowed to provide a deposit and locked in my price or pick my lot. With the two year weight, the price went up significantly and I’ve been told that people can pick their lot now. I was not given a price list for my B’s when I was selecting my A’s. I was not allowed to change one of my A’s after seeing the B’s price list. Even though construction was not going to begin for six months. I opted to purchase a significant number of upgrades which all were very expensive. I was not given any credit for the basics that came with the home, That just isn’t right! I viewed the model homes without a realtor. I was not offered, nor did I receive a discount when I asked for one. You will pay a realtor but not give someone that doesn’t feel they need a realtor a discount, very disappointing! I was rushed through the inspection of my new home, due to my closing schedule. I was told that everything had been checked very thoroughly by several people. I found several unacceptable issues after my closing! Several Chipped/damaged tile on my very expensive zero entry shower floor in the master bath. Also a piece of tile that was cut too short on the bathroom floor and needs to be replaced. The towel bar was hung very low over the toilet in the master bath. That was not the location in the model home. It was so low that the towel would hang in the toilet. When I asked for it to be relocated. I was told that is the way it is on the print, and he could not / would not move it. “Wrong answer”. So I had to move it myself! This is totally unacceptable! I did not get the hand towel rings by the sinks in neither of my bathrooms. I was told they did not come with them and they would not be installed. Even though I paid for upgraded faucets, and towel bars. It clearly states in my paperwork towel bars, which is plural. I still want the 3ea. hand towel bars/rings! This is ridiculous and unacceptable! I also did not get the 3ea. matching Toilet Levers, and the Escutcheons that is also clearly stated in my paperwork. They need to be installed! I paid for the very expensive appliance upgrade package. Which came with a low profile range. I also paid for the very expensive backsplash in the kitchen. The backsplash behind the range was not installed properly. When you’re standing there cooking. You can see broken tile, the wall and the jagged unfinished edge of the tile. The backsplash was not installed low enough behind the range with the tile edge to finish the job. When I told my superintendent that was unacceptable and it needed to be redone, I was told they didn’t extend the tile below the countertop and wouldn’t change it. “Wrong Answer” totally unacceptable! The door jams were not caulked at the bottom where they meet the laminated flooring, it looks very shawty. When I asked for them to be caulked. There again I was told we don’t do that and won’t do that. Again “Wrong Answer”. This is totally unacceptable! I had to take care of this issue myself! There is a plastic flexible conduit sticking out of the side of my house on the way to the entry. This is very Shawty workmanship. When I asked what it was. I was told if I use AT&T they will cut it off and install a box, but only if I use them. But if I don’t use AT&T, I have to cut it off myself. But he wouldn’t have it cut off and wouldn’t install a plate. So the front of my house would look nice. Again “Wrong Answer” and totally unacceptable! I had to cut the flex and install a plate myself. Since I used T-Mobile for my Internet service. There is a dead section of grass where the sidewalk and driveway meet. It does not get enough water. I have asked for them to move the sprinkler to the corner, so the grass gets water. They keep replacing the dead grass, but refused to relocate the sprinkler head. So the grass keeps dying. I asked for one palm tree to be planted behind my Tortola Villa. In the same row with the others that have been planted, beside me. Some of the houses are getting several palm trees. Where others get none, this just isn’t right. There again I was told they wouldn’t give me a palm tree! I would still like a palm tree to be installed in my backyard. Please look around at the way the palm trees are being installed, at some houses and not others. It definitely is not fair. I spent over $500,000 for my Tortola Villa on a premium preserve lot and I can’t get one palm tree in my backyard? I paid for rain gutter. The job was not completed, but I was told that’s all I get. So I had to contact the rain gutter subcontractor myself. He was fantastic and made everything right! I paid for the storage loft in the garage. They installed the light switch and receptacle on the wrong side of the ladder. You cannot reach it when you go up the ladder. I made it clear this is a Safety Issue! So they have agreed to relocate it. They finally agreed to replace the tile on the backsplash in the kitchen behind the range. But not without a fight, This is totally unacceptably! The front door is hollow and very flimsy. It bows with very little pressure. The vinyl planking floor is very cheap and is starting to have water damage just from mopping the floor. The landscaping water system for my lawn and shrubs was turned off, so my neighbor could have a pool installed without contacting me. So I had to live with brown grass all last summer. I have two landscaping issues, and I would like to invite you to come out and see exactly what I’m talking about. I will be happy to meet with you anytime. The landscaping contractor did not finish, placing the palm trees along the backside of my villa and at least three others duplex villas altogether. My construction superintendent told me the reason they weren’t installed. Was because two of my neighbors were having pools installed after they moved in, and they would be in the way. They would be installed later. They have finished building their pools and screened in lanai covers. So please have the landscaping contractor Finish installing the palm trees. They have replaced several dead palm trees, but have not completed the row of palm trees behind our villas. The landscapers came out and removed some of my bushes that were dead and dying right before the snow. They have not come back out to replace them. I would prefer some flowering bushes and plants. Please have my bushes replaced. I do not wish to have any large bushes directly in front of my windows. Because my windows have to be washed periodically, and storm shutters installed from time to time. I paid for a premium preserve lot, the same as my neighbors and I feel I’ve been short changed on my landscaping! Thank you in advance for your help.
Panama City Beach, on Apr 09, 2025
.[name removed] and [name removed] have been fantastic in addressing any concerns I’ve had. It’s been a great experience.
Panama City Beach, FL, on Apr 26, 2025
[name removed], [name removed] and [name removed] were the best! I would recommend those three to everyone!
Panama City Beach, on Apr 07, 2025
What we really liked was that everything is explained in detail up front, during construction and after the purchase of our home.
Panama City Beach, on Apr 08, 2025
Very pleased with the support we received from [name removed] ( Builder) and [name removed] ( Warranty [name removed])
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Panama City Beach, FL, on May 09, 2025
Closing process is very rushed with an overload of information to digest and document.
Panama City Beach, FL, on May 08, 2025
Everyone involved with Minto seemed genuinely concerned with my happiness and did everything possible to answer my questions and address my concerns
Panama City Beach, FL, on May 07, 2025
Like: Staff was always responsive Dislike 1. I wish we would had a tighter window for closing, the house finished quicker than we wanted. Lot of this is due to me still having a house and still employed in GA
Panama City Beach, FL, on May 07, 2025
The people. [name removed] in the sales office was so friendly and helpful throughout the entire process. [name removed] in the design center helped us pull everything together to create our beautiful home. [name removed] communicated with us on a weekly basis with construction updates and photos/videos. He was always available for questions when they arose.
Panama City Beach, FL, on May 06, 2025
[name removed] was a fabulous builder. Kept us up to date every step of the way! The entire sales dept was fabulous and fun to work with! Thank you for everything!
Panama City Beach, FL, on May 05, 2025
[name removed] made the whole process seamless.
Panama City Beach, FL, on May 04, 2025
Every level of persons made the build fun, exciting and just perfect. From the Sales agent, [name removed], design person, [name removed] and our super builder [name removed]! Everyone made the journey to the end seem like a vacation.
Panama City Beach, FL, on May 04, 2025
The length of time from completion to closing.
Panama City Beach, FL, on May 03, 2025
We bought a custom choice cottage. We were disappointed in the amount of time it took to finish it. We could have built one within the same time frame. We had to escalate our dissatisfaction with the first closing date we were given. This is our second purchase here in [name removed] and felt like we were on the bottom of the pile. It was very different experience than when we purchased our cottage a year ago. The builder was absolutely great, the other aspects of the build/ purchase not as excellent as it was the first time.
Panama City Beach, FL, on May 03, 2025
I appreciated the help I received from all involved. [name removed] in sales was excellent and super helpful in anything I needed; she always responded to any concern I had in a very timely manner. [name removed] in design aided us in making all the right choices, she is very knowledgeable about all the materials and design aspects. [name removed] was great. He kept us updated every week and answered any questions and concerns efficiently and quickly. All three of the team deserve a a 10+ for their outstanding work.
Panama City Beach, FL, on May 02, 2025
[name removed] went above and beyond finding us our dream lot. [name removed] is very professional and cares about meeting our needs. Our builder [name removed] was absolutely the best !!! I am a retired high end residential and commercial builder and I know first hand [name removed]’s talent. He is a man of his word and certainly knows his business. We are considering building another plan in [name removed] and looking forward to working with [name removed] and [name removed] again.
Panama City Beach, FL, on Apr 30, 2025
We appreciated all aspects of this initiative. [name removed] was remarkably helpful with suggestions and understood how important this move is to us in our lives. That means SO much. He took the initiative if anything in the world occurred and moved on it SO quickly.
Panama City Beach, FL, on Apr 30, 2025
[name removed] in sales and [name removed] with construction, are both all stars. They are the best and we are thankful for all they did to make everything perfect.
Panama City Beach, FL, on Apr 30, 2025
Everything and everyone has been great!
Panama City Beach, FL, on Apr 26, 2025
We have had a truly great experience building this house working with both [name removed] our sales representative and [name removed] our builder. Both of these men have always made us feel like we were a priority for them and were there to represent us throughout the buying and building process. It’s been a great experience and we can’t say enough good things about both of these men!
Panama City Beach, FL, on Apr 26, 2025
Kept in the loop about construction of my home by our superintendent [name removed]. He answered any questions we had.
Panama City Beach, FL, on Apr 26, 2025
[name removed], [name removed] and [name removed] were the best! I would recommend those three to everyone!
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Panama City Beach, on May 07, 2025
Since we moved in, we have to have three breakers replaced due to being to either being defective or to small to carry the load. We have had to call out about our garage door making a horrible noise to which someone came out and spayed something on the rails which seemed to help about a day, so I bought some white lightning grease from Home Depot and take care of it myself. Lastly, we reported our water coming out of our faucets containing black gunk and small waste particles. I even sent a video. A consultant called and set up a date to come out several days later; however, we had a family emergency and flew to Denver during this time. I forgot about the appt cause I was worried and focusing on something else. I received an email from the person and responded to set up another time due to the situation. She never replied, and honestly, I am tired of dealing with Minto and there reps. We once owned a home in Loveland, Colorado that was a DR [name removed] built subdivision and to tell you the truth, we received better service from them. In regard to the water issue, I found a local company that came out and installed a whole house filter system ($1,850.00) that has taken care of the problem. I really don't expect much from my feedback since it seems to be the Minto way: delay, delay, and the customer just gives up.
Panama City Beach, on May 06, 2025
Not easy to navigate with all the things they give you. It way too overwhelming.
Panama City Beach, on May 05, 2025
The kitchen cabinets are our only complaint, but they are still trying to repair them.
Panama City Beach, on May 05, 2025
I’m having some issues with my landscaping and don’t get much of a response when I put in a work order
Panama City Beach, on May 05, 2025
[name removed] from the HOA reached out about my experience and concerns. I responded with concerns about the extremely low level of the pond next to my home. I've watched other ponds in the community and this pond looks terrible compared to the others. I paid a premium for this lot and am extremely disappointed with my lot. [name removed] has not responded. I believe there is an engineering issue with this pond. The area nearest my house looks more like a drainage ditch than a pond. As I said, there has been no response from anyone regarding this issue.
Panama City Beach, on May 04, 2025
I am very disappointed is the lack of response time on problems with the home being addressed and honesty.
Panama City Beach, on May 04, 2025
[name removed] has responded to the concerns and care of our home in a timely, consistent and caring way. [name removed] has been exceptional worker and makes us feel that our concerns are genuine and accepted. We feel very validated by him and hope he receives the recognition he deserves.
Panama City Beach, on Apr 30, 2025
I’m unclear if this survey is about the community or my actual house? We are thrilled with the home we built! [name removed] during the building process and [name removed] after settlement were both superb! We highly recommend both as well as the quality of our build. We love our home and appreciate all the follow through [name removed] does. The community however needs work. I would very much like to speak with someone in corporate [name removed] about my concerns with living here but also what [name removed] is doing right! We have some unique great things happening here at LMWS but sometimes it’s in spite of [name removed] rather than with [name removed]. Feel free to call me (609)554-0146.
Panama City Beach, on Apr 29, 2025
Our rep [name removed] has been there when we call.
Panama City Beach, on Apr 29, 2025
PROFESSIONALISM OF STAFF. QUALITY OF HOME. CREATION OF COMMUNITY HAVE ALL EXCEEDED OUR EXPECTATIONS
Panama City Beach, on Apr 29, 2025
Overall my [name removed] representative is very professional, competent and responsive. Most of the trade workers are good.
Panama City Beach, on Apr 23, 2025
Our builder [name removed] was amazing to work with and delivered the house of our dreams!
Panama City Beach, on Apr 19, 2025
The people involved were professional and helpful.
Panama City Beach, on Apr 15, 2025
[name removed] has been great to work with. I just call or text my Mastercare rep and he schedules a repair for me, or if it is very simple tells me how to fix it. [name removed] has been great to work with. Also, lawncare/groundskeeping has been great.
Panama City Beach, on Apr 09, 2025
.[name removed] and [name removed] have been fantastic in addressing any concerns I’ve had. It’s been a great experience.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Panama City Beach, on May 08, 2025
I worked with great people. Had an air condition problem and they came back 3 times to get it resolved. Everyone that came was awesome!
Panama City Beach, on May 08, 2025
Liked: The professionalism of all the individuals involved, the follow-up of our Mastercare rep, the ease of working with the design center, the whole experience has been positive. Disliked: the long wait time and not being able to pick out the lot we wanted, although we ended up in a perfect spot.
Panama City Beach, on May 07, 2025
Like the friendliness of the staff and quality of the construction. Like the rules but it seems they are rarely enforced: speeding in the community, dogs not always on leashes, parking on streets and blocking sidewalks. Also dislike the lack of info from Minto/LMWS such as what’s being built in places (cleared area near amenities, West Bay Center new buildings, marina status).
Panama City Beach, on May 02, 2025
Honestly, we have had tenants living in our cottage for the past year who have been reporting back to us. There were several items on the list that needed to be taken care of after our midyear review that were never done. Still scrambling to get these things taken care. we will have a better idea, November when we actually move in for the winter.
Panama City Beach, on Apr 29, 2025
Was happy with the entire process thank you.
Panama City Beach, on Apr 28, 2025
What an amazing experience!! Our [name removed] representative “[name removed]” was amazing & very thorough at explaining features of our new home appliances. Our Builder [name removed], “[name removed] the Builder” was amazing throughout the build process! These two people enabled us to move in to our new home with confidence in the build team through every step!!
Panama City Beach, on Apr 23, 2025
the building process was easy and painless; now that we are in our home, the warranty and repair process is a little hit or miss
Panama City Beach, on Apr 22, 2025
Lack of follow through and quality of workmanship overall were sub par.
Panama City Beach, on Apr 22, 2025
Like - working with [name removed] in Master care Dislike - The build process of choosing the A and B's.
Panama City Beach, on Apr 18, 2025
We had one of the best builders and our Mastercare rep was great.
Panama City Beach, on Apr 16, 2025
I think we received a good quality built home. I think the MasterCare program is lacking in follow-up.
Panama City Beach, on Apr 15, 2025
I didn't like that we were pushed into an earlier closing and almost lost the house because they would not give us a couple extra weeks to close. I really like our Master Care [name removed], [name removed]. He is always on the ball. I appreciate all the help [name removed] gave us going through this process. [name removed], our Builder, was top notch and excellent with communication. Finally, [name removed], was a big help with picking out our options.
Panama City Beach, on Apr 10, 2025
I had a great builder named [name removed]. She is the reason we are happy with our home. What we dislike is how close the homes are to each other and we have no open gathering place on [name removed] drive.
Panama City Beach, on Apr 10, 2025
Closing went smooth, so issues afterwards take a long time to resolve
Panama City Beach, on Apr 10, 2025
Liked informative sales staff and builder. In Spring 2023, disliked length of time to get a villa so we got a cottage. Now we are building a villa and will have to sell our cottage.
Panama City Beach, on Apr 08, 2025
I was not allowed to provide a deposit and locked in my price or pick my lot. With the two year weight, the price went up significantly and I’ve been told that people can pick their lot now. I was not given a price list for my B’s when I was selecting my A’s. I was not allowed to change one of my A’s after seeing the B’s price list. Even though construction was not going to begin for six months. I opted to purchase a significant number of upgrades which all were very expensive. I was not given any credit for the basics that came with the home, That just isn’t right! I viewed the model homes without a realtor. I was not offered, nor did I receive a discount when I asked for one. You will pay a realtor but not give someone that doesn’t feel they need a realtor a discount, very disappointing! I was rushed through the inspection of my new home, due to my closing schedule. I was told that everything had been checked very thoroughly by several people. I found several unacceptable issues after my closing! Several Chipped/damaged tile on my very expensive zero entry shower floor in the master bath. Also a piece of tile that was cut too short on the bathroom floor and needs to be replaced. The towel bar was hung very low over the toilet in the master bath. That was not the location in the model home. It was so low that the towel would hang in the toilet. When I asked for it to be relocated. I was told that is the way it is on the print, and he could not / would not move it. “Wrong answer”. So I had to move it myself! This is totally unacceptable! I did not get the hand towel rings by the sinks in neither of my bathrooms. I was told they did not come with them and they would not be installed. Even though I paid for upgraded faucets, and towel bars. It clearly states in my paperwork towel bars, which is plural. I still want the 3ea. hand towel bars/rings! This is ridiculous and unacceptable! I also did not get the 3ea. matching Toilet Levers, and the Escutcheons that is also clearly stated in my paperwork. They need to be installed! I paid for the very expensive appliance upgrade package. Which came with a low profile range. I also paid for the very expensive backsplash in the kitchen. The backsplash behind the range was not installed properly. When you’re standing there cooking. You can see broken tile, the wall and the jagged unfinished edge of the tile. The backsplash was not installed low enough behind the range with the tile edge to finish the job. When I told my superintendent that was unacceptable and it needed to be redone, I was told they didn’t extend the tile below the countertop and wouldn’t change it. “Wrong Answer” totally unacceptable! The door jams were not caulked at the bottom where they meet the laminated flooring, it looks very shawty. When I asked for them to be caulked. There again I was told we don’t do that and won’t do that. Again “Wrong Answer”. This is totally unacceptable! I had to take care of this issue myself! There is a plastic flexible conduit sticking out of the side of my house on the way to the entry. This is very Shawty workmanship. When I asked what it was. I was told if I use AT&T they will cut it off and install a box, but only if I use them. But if I don’t use AT&T, I have to cut it off myself. But he wouldn’t have it cut off and wouldn’t install a plate. So the front of my house would look nice. Again “Wrong Answer” and totally unacceptable! I had to cut the flex and install a plate myself. Since I used T-Mobile for my Internet service. There is a dead section of grass where the sidewalk and driveway meet. It does not get enough water. I have asked for them to move the sprinkler to the corner, so the grass gets water. They keep replacing the dead grass, but refused to relocate the sprinkler head. So the grass keeps dying. I asked for one palm tree to be planted behind my Tortola Villa. In the same row with the others that have been planted, beside me. Some of the houses are getting several palm trees. Where others get none, this just isn’t right. There again I was told they wouldn’t give me a palm tree! I would still like a palm tree to be installed in my backyard. Please look around at the way the palm trees are being installed, at some houses and not others. It definitely is not fair. I spent over $500,000 for my Tortola Villa on a premium preserve lot and I can’t get one palm tree in my backyard? I paid for rain gutter. The job was not completed, but I was told that’s all I get. So I had to contact the rain gutter subcontractor myself. He was fantastic and made everything right! I paid for the storage loft in the garage. They installed the light switch and receptacle on the wrong side of the ladder. You cannot reach it when you go up the ladder. I made it clear this is a Safety Issue! So they have agreed to relocate it. They finally agreed to replace the tile on the backsplash in the kitchen behind the range. But not without a fight, This is totally unacceptably! The front door is hollow and very flimsy. It bows with very little pressure. The vinyl planking floor is very cheap and is starting to have water damage just from mopping the floor. The landscaping water system for my lawn and shrubs was turned off, so my neighbor could have a pool installed without contacting me. So I had to live with brown grass all last summer. I have two landscaping issues, and I would like to invite you to come out and see exactly what I’m talking about. I will be happy to meet with you anytime. The landscaping contractor did not finish, placing the palm trees along the backside of my villa and at least three others duplex villas altogether. My construction superintendent told me the reason they weren’t installed. Was because two of my neighbors were having pools installed after they moved in, and they would be in the way. They would be installed later. They have finished building their pools and screened in lanai covers. So please have the landscaping contractor Finish installing the palm trees. They have replaced several dead palm trees, but have not completed the row of palm trees behind our villas. The landscapers came out and removed some of my bushes that were dead and dying right before the snow. They have not come back out to replace them. I would prefer some flowering bushes and plants. Please have my bushes replaced. I do not wish to have any large bushes directly in front of my windows. Because my windows have to be washed periodically, and storm shutters installed from time to time. I paid for a premium preserve lot, the same as my neighbors and I feel I’ve been short changed on my landscaping! Thank you in advance for your help.