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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Panama City Beach, FL, on Oct 22, 2025
The builder and master care specialist have been very attentive and communicative
Panama City Beach, on Oct 23, 2025
Very professional Right on top of calls and customer service
Panama City Beach, FL, on Oct 17, 2025
Everyone was pleasant and helpful. Our Superintendent, [name removed], was exceptional. She kept me informed all throughout the build process, sent me photos almost daily, answered my questions and made me feel heard. She went above and beyond and followed through on every thing she said she would.
Panama City Beach, on Oct 21, 2025
We have had an issue with the AC compressor since we moved in. Our lights flicker when the AC comes on. It has been reported multiple times and also noted by an outside inspector during our one year walk through. [name removed] still will not pay for correction.
Panama City Beach, on Oct 22, 2025
Our sales person, [name removed] and our builder, [name removed]- top notch and they know the whole build process and were terrific to work with- tough job with my husband being a builder! They kept us informed and part of the decision making through the whole process. Wonderful experience!
Panama City Beach, FL, on Oct 17, 2025
BUILDER GAVE US REGULAR UPDATES, FEEDS AND PICTURES OF THE HOUSE BUILDING PROJECT.
Panama City Beach, on Oct 20, 2025
The fact that it took 4-5 attempts at repairing a hole in the seam of our shower at the floor level was a bit much. The grout or caulk was not done properly from the beginning and each time a repair was attempted, it failed ~ until the last time. So far, so good. It’s holding for now and we hope it continues to do so.
Panama City Beach, on Oct 21, 2025
[name removed] has had 6 visits to find someway not to correct the cooling issue in my home. I am one of many if not more than a hundred having cooling issues
Panama City Beach, FL, on Oct 14, 2025
No negative to say. The process was easy and they handled everything in a professional way.
Panama City Beach, on Oct 17, 2025
Initially, we had breaker issues and the Electricians had to come out and replace the brand new breakers (3 seperate occasions. The MBR sink traps pooled black sediment in the trap that would disguntingly flush out while using the sink, nothing like brushing your teeth to see black crude come out on your toothbrush. It took 3 months to replace a dead bush out front after being reported, but was eventually replaced. But overall, we love our home and were satisfied with the resolved issues.
Panama City Beach, on Oct 21, 2025
The staff. Everyone is helpful and friendly. I feel my home is the best built home I've ever lived in.
Panama City Beach, FL, on Oct 12, 2025
Our sales agent [name removed] was very nice. My Builder [name removed] is the best, I have built several houses from the ground up and this was our best experience yet.
Panama City Beach, on Oct 16, 2025
I love the transparency and communication throughout the entire build and occupy sequence: from our first interactions with [name removed], to our weekly checkins with our builder, through our frequent connections with [name removed], we've felt valued and understood. I also appreciate how [name removed] is so quick to resolve any issues (there haven't been many) as they have arisen.
Panama City Beach, on Oct 20, 2025
The lack of flexibility when it came to certain request. [name removed] paint color, decorative windows, barn doors, etc.
Panama City Beach, FL, on Oct 12, 2025
Our builders rep, [name removed], did an outstanding job keeping as informed about the progress of our build. He was ALWAYS available whenever we needed him. He went above and beyond our expectations through the entire process. He was courteous, professional, knowledgeable, and perfectly effective. Whatever you're paying him, it's not enough.
Panama City Beach, on Oct 13, 2025
Just trying to get things fixed or Landscaping issues
Panama City Beach, on Oct 19, 2025
We were told that what we saw in the model unit is what we would receive in our units. There were less outlets and some in different places in my unit than in the model. Although the sales people and the builder said they apologized for the discrepancies, they did nothing to make it better for me and did not make my unit match what we were told we would have.
Panama City Beach, FL, on Oct 09, 2025
[name removed], the builder was excellent to work with! Very informative and assisted us in any way he could!
Panama City Beach, on Oct 13, 2025
Some things like small cracks in drywall and paint our mastercare guy said they wouldn't fix.
Panama City Beach, on Oct 18, 2025
My floor plan, Friday and Saturday night entertainment, and [name removed] activities.
Panama City Beach, FL, on Oct 06, 2025
The weekly video updates from our builder, [name removed] were very detailed and professional. We felt confident that he was looking out for our investment.
Panama City Beach, on Oct 12, 2025
WE have gone through three Mastercare reps we are on our fourth now. We have been trying to get things fixed since day one of our settlement day and still have not been successful. We were told we had a two year warranty now told we only have a one year warranty. It seems [name removed] changes things to fit their benefit all the time.
Panama City Beach, on Oct 18, 2025
We have enjoyed every aspect. People are professional, kind, and really care. Our requests have been fulfilled very promptly.
Panama City Beach, FL, on Oct 04, 2025
The team approach. [name removed] , [name removed] and [name removed] did a great job.
Panama City Beach, on Oct 12, 2025
My only concern is the amount of time it takes between a request and response/fixing the request.
Panama City Beach, on Oct 17, 2025
Nothing, iMinto’s and Mastercare [name removed] [name removed] exceeded my expectations.
Panama City Beach, FL, on Oct 03, 2025
The communication throughout the process was very good. We were always kept up to date.
Panama City Beach, on Oct 08, 2025
Like- the community itself is beautiful and the amenities are great! Dislike- difficult to get Mastercare to address issues and the landscaping is pitiful.
Panama City Beach, on Oct 16, 2025
The entire process and all [name removed] employees in it were fantastic from start to finish!
Panama City Beach, FL, on Oct 03, 2025
[name removed] was totally awesome keeping me updated weekly. [name removed] is a tremendous asset to your team
Panama City Beach, on Oct 15, 2025
I have been able to make good connections with Master Care, my builder & others I have encountered to help my experience be successful
Panama City Beach, FL, on Sep 26, 2025
I liked the weekly updates with photos most
Panama City Beach, on Oct 08, 2025
Our Mastercare representative [name removed], has made this first year of living in our new home wonderful. He responds quickly and helps us resolve any concerns we may have.
Panama City Beach, on Oct 08, 2025
I love the amenities! Sometimes parking is a challenge.
Panama City Beach, on Oct 08, 2025
Our rep is [name removed]. She has done an outstanding job with response times and communication. She is also very personable and a pleasure to deal with.
Panama City Beach, FL, on Sep 23, 2025
I liked everything about this experience; [name removed] kept me informed of everything going on with the building of the cottage, he was always helpful and professional and every week he would send me pictures to keep me up to date.
Panama City Beach, on Oct 07, 2025
Our sales representative was amazing. And or Master Care Representative [name removed] meet and exceed our expectations. Overall our experience with Minto Communities has been positive experience.
Panama City Beach, FL, on Sep 18, 2025
Thru the entire contract and construction process we were always kept up to date on progress. Have to give [name removed] our GC on the construction process a 10++++ he was so great to work with. He is a real asset to your team.
Panama City Beach, on Oct 06, 2025
Their response to various issues, both inside and outside my home has been lukewarm at best.
Panama City Beach, on Oct 07, 2025
We thoroughly enjoy our new home and community.
Panama City Beach, FL, on Sep 12, 2025
Our builder [name removed] was great to work with. He kept us well informed with calls and photos. After we moved in he can by to make sure there no issues or concerns.
Panama City Beach, on Oct 04, 2025
They worked with me on construction problems, extra cabinetry, design, materials....everything!
Panama City Beach, FL, on Sep 09, 2025
We loved the great communication throughout the building process. [name removed] did a great job on our home!
Panama City Beach, on Oct 03, 2025
After sale warranty process is not home owner friendly as it favors the trades over the home ownerl
Panama City Beach, on Oct 05, 2025
took I little while to address some of my problems but everything seems to be doing good now with the problems I was having. over all happy with my new home.
Panama City Beach, FL, on Sep 06, 2025
Everyone involved was thorough, knowledgeable and pleasant! My builder, [name removed] was THE BEST!
Panama City Beach, on Oct 01, 2025
[name removed] our builder was and has been amazing. [name removed] our Mastercare [name removed] has communicated great and works on all our needs. We love the family feeling and how much fun it is to live here
Panama City Beach, on Oct 03, 2025
[name removed] is great to work with and very responsive.
Panama City Beach, FL, on Sep 04, 2025
The people on staff here are incredible. They are always friendly and happy. But mostly it is our builder - [name removed] - that has made everything such an incredible experience for us. He has gone above and beyond from our first meeting to present day. We had a unique situation with a severe health setback with my husband early in our process and [name removed] made himself available to us practically 24/7. He sent regular pictures, text messages just to check in, informative emails, accommodated any visit request that we had, had amazing advice and ideas and has continued to check on us as we settle in. [name removed] followed my husband’s recovery process and pushed hard to get an earlier closing for us - he saw a need and he made sure that we were taken care of. We can’t say enough positive things about [name removed] and we feel honored to now count him as a friend.
Panama City Beach, on Sep 29, 2025
Just the quality of appliances, garage door and electrical. My vacuum plug sparked and is no longer working and everytime I plug my other vacuum in, the circuit pops. Also, why are the shower heads so high??
Panama City Beach, on Sep 30, 2025
Every representative of Mintos that we have encountered was amazing
Panama City Beach, FL, on Sep 04, 2025
Our sales rep [name removed]'s was awesome. We were told he retired, but no new sales rep reached out to us during the process or during our closing. Whole experience went smoothly from sales, to design, to an awesome builder who did quality work and communicated well throughout the building process.
Panama City Beach, on Sep 27, 2025
People like [name removed] who is always willing to help when needed
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Panama City Beach, FL, on Oct 22, 2025
The builder and master care specialist have been very attentive and communicative
Panama City Beach, FL, on Oct 17, 2025
Everyone was pleasant and helpful. Our Superintendent, [name removed], was exceptional. She kept me informed all throughout the build process, sent me photos almost daily, answered my questions and made me feel heard. She went above and beyond and followed through on every thing she said she would.
Panama City Beach, FL, on Oct 17, 2025
BUILDER GAVE US REGULAR UPDATES, FEEDS AND PICTURES OF THE HOUSE BUILDING PROJECT.
Panama City Beach, FL, on Oct 14, 2025
No negative to say. The process was easy and they handled everything in a professional way.
Panama City Beach, FL, on Oct 12, 2025
Our sales agent [name removed] was very nice. My Builder [name removed] is the best, I have built several houses from the ground up and this was our best experience yet.
Panama City Beach, FL, on Oct 12, 2025
Our builders rep, [name removed], did an outstanding job keeping as informed about the progress of our build. He was ALWAYS available whenever we needed him. He went above and beyond our expectations through the entire process. He was courteous, professional, knowledgeable, and perfectly effective. Whatever you're paying him, it's not enough.
Panama City Beach, FL, on Oct 09, 2025
[name removed], the builder was excellent to work with! Very informative and assisted us in any way he could!
Panama City Beach, FL, on Oct 06, 2025
The weekly video updates from our builder, [name removed] were very detailed and professional. We felt confident that he was looking out for our investment.
Panama City Beach, FL, on Oct 04, 2025
The team approach. [name removed] , [name removed] and [name removed] did a great job.
Panama City Beach, FL, on Oct 03, 2025
The communication throughout the process was very good. We were always kept up to date.
Panama City Beach, FL, on Oct 03, 2025
[name removed] was totally awesome keeping me updated weekly. [name removed] is a tremendous asset to your team
Panama City Beach, FL, on Sep 26, 2025
I liked the weekly updates with photos most
Panama City Beach, FL, on Sep 23, 2025
I liked everything about this experience; [name removed] kept me informed of everything going on with the building of the cottage, he was always helpful and professional and every week he would send me pictures to keep me up to date.
Panama City Beach, FL, on Sep 18, 2025
Thru the entire contract and construction process we were always kept up to date on progress. Have to give [name removed] our GC on the construction process a 10++++ he was so great to work with. He is a real asset to your team.
Panama City Beach, FL, on Sep 12, 2025
Our builder [name removed] was great to work with. He kept us well informed with calls and photos. After we moved in he can by to make sure there no issues or concerns.
Panama City Beach, FL, on Sep 09, 2025
We loved the great communication throughout the building process. [name removed] did a great job on our home!
Panama City Beach, FL, on Sep 06, 2025
Everyone involved was thorough, knowledgeable and pleasant! My builder, [name removed] was THE BEST!
Panama City Beach, FL, on Sep 04, 2025
The people on staff here are incredible. They are always friendly and happy. But mostly it is our builder - [name removed] - that has made everything such an incredible experience for us. He has gone above and beyond from our first meeting to present day. We had a unique situation with a severe health setback with my husband early in our process and [name removed] made himself available to us practically 24/7. He sent regular pictures, text messages just to check in, informative emails, accommodated any visit request that we had, had amazing advice and ideas and has continued to check on us as we settle in. [name removed] followed my husband’s recovery process and pushed hard to get an earlier closing for us - he saw a need and he made sure that we were taken care of. We can’t say enough positive things about [name removed] and we feel honored to now count him as a friend.
Panama City Beach, FL, on Sep 04, 2025
Our sales rep [name removed]'s was awesome. We were told he retired, but no new sales rep reached out to us during the process or during our closing. Whole experience went smoothly from sales, to design, to an awesome builder who did quality work and communicated well throughout the building process.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Panama City Beach, on Oct 23, 2025
Very professional Right on top of calls and customer service
Panama City Beach, on Oct 22, 2025
Our sales person, [name removed] and our builder, [name removed]- top notch and they know the whole build process and were terrific to work with- tough job with my husband being a builder! They kept us informed and part of the decision making through the whole process. Wonderful experience!
Panama City Beach, on Oct 21, 2025
[name removed] has had 6 visits to find someway not to correct the cooling issue in my home. I am one of many if not more than a hundred having cooling issues
Panama City Beach, on Oct 21, 2025
The staff. Everyone is helpful and friendly. I feel my home is the best built home I've ever lived in.
Panama City Beach, on Oct 20, 2025
The lack of flexibility when it came to certain request. [name removed] paint color, decorative windows, barn doors, etc.
Panama City Beach, on Oct 19, 2025
We were told that what we saw in the model unit is what we would receive in our units. There were less outlets and some in different places in my unit than in the model. Although the sales people and the builder said they apologized for the discrepancies, they did nothing to make it better for me and did not make my unit match what we were told we would have.
Panama City Beach, on Oct 18, 2025
My floor plan, Friday and Saturday night entertainment, and [name removed] activities.
Panama City Beach, on Oct 18, 2025
We have enjoyed every aspect. People are professional, kind, and really care. Our requests have been fulfilled very promptly.
Panama City Beach, on Oct 17, 2025
Nothing, iMinto’s and Mastercare [name removed] [name removed] exceeded my expectations.
Panama City Beach, on Oct 16, 2025
The entire process and all [name removed] employees in it were fantastic from start to finish!
Panama City Beach, on Oct 15, 2025
I have been able to make good connections with Master Care, my builder & others I have encountered to help my experience be successful
Panama City Beach, on Oct 08, 2025
I love the amenities! Sometimes parking is a challenge.
Panama City Beach, on Oct 07, 2025
We thoroughly enjoy our new home and community.
Panama City Beach, on Oct 04, 2025
They worked with me on construction problems, extra cabinetry, design, materials....everything!
Panama City Beach, on Oct 03, 2025
After sale warranty process is not home owner friendly as it favors the trades over the home ownerl
Panama City Beach, on Oct 01, 2025
[name removed] our builder was and has been amazing. [name removed] our Mastercare [name removed] has communicated great and works on all our needs. We love the family feeling and how much fun it is to live here
Panama City Beach, on Sep 29, 2025
Just the quality of appliances, garage door and electrical. My vacuum plug sparked and is no longer working and everytime I plug my other vacuum in, the circuit pops. Also, why are the shower heads so high??
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Panama City Beach, on Oct 21, 2025
We have had an issue with the AC compressor since we moved in. Our lights flicker when the AC comes on. It has been reported multiple times and also noted by an outside inspector during our one year walk through. [name removed] still will not pay for correction.
Panama City Beach, on Oct 20, 2025
The fact that it took 4-5 attempts at repairing a hole in the seam of our shower at the floor level was a bit much. The grout or caulk was not done properly from the beginning and each time a repair was attempted, it failed ~ until the last time. So far, so good. It’s holding for now and we hope it continues to do so.
Panama City Beach, on Oct 17, 2025
Initially, we had breaker issues and the Electricians had to come out and replace the brand new breakers (3 seperate occasions. The MBR sink traps pooled black sediment in the trap that would disguntingly flush out while using the sink, nothing like brushing your teeth to see black crude come out on your toothbrush. It took 3 months to replace a dead bush out front after being reported, but was eventually replaced. But overall, we love our home and were satisfied with the resolved issues.
Panama City Beach, on Oct 16, 2025
I love the transparency and communication throughout the entire build and occupy sequence: from our first interactions with [name removed], to our weekly checkins with our builder, through our frequent connections with [name removed], we've felt valued and understood. I also appreciate how [name removed] is so quick to resolve any issues (there haven't been many) as they have arisen.
Panama City Beach, on Oct 13, 2025
Just trying to get things fixed or Landscaping issues
Panama City Beach, on Oct 13, 2025
Some things like small cracks in drywall and paint our mastercare guy said they wouldn't fix.
Panama City Beach, on Oct 12, 2025
WE have gone through three Mastercare reps we are on our fourth now. We have been trying to get things fixed since day one of our settlement day and still have not been successful. We were told we had a two year warranty now told we only have a one year warranty. It seems [name removed] changes things to fit their benefit all the time.
Panama City Beach, on Oct 12, 2025
My only concern is the amount of time it takes between a request and response/fixing the request.
Panama City Beach, on Oct 08, 2025
Like- the community itself is beautiful and the amenities are great! Dislike- difficult to get Mastercare to address issues and the landscaping is pitiful.
Panama City Beach, on Oct 08, 2025
Our Mastercare representative [name removed], has made this first year of living in our new home wonderful. He responds quickly and helps us resolve any concerns we may have.
Panama City Beach, on Oct 08, 2025
Our rep is [name removed]. She has done an outstanding job with response times and communication. She is also very personable and a pleasure to deal with.
Panama City Beach, on Oct 07, 2025
Our sales representative was amazing. And or Master Care Representative [name removed] meet and exceed our expectations. Overall our experience with Minto Communities has been positive experience.
Panama City Beach, on Oct 06, 2025
Their response to various issues, both inside and outside my home has been lukewarm at best.
Panama City Beach, on Oct 05, 2025
took I little while to address some of my problems but everything seems to be doing good now with the problems I was having. over all happy with my new home.
Panama City Beach, on Oct 03, 2025
[name removed] is great to work with and very responsive.
Panama City Beach, on Sep 30, 2025
Every representative of Mintos that we have encountered was amazing