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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Panama City Beach, on Jan 12, 2026
It's been a great experience working with Matt, Juan and Red. It's Minto that we have some issues with.
Panama City Beach, FL, on Jan 12, 2026
My builder [name removed] was wonderful, kind and knowledgeable. He explained the process weekly and sent me pictures!
Panama City Beach, on Jan 12, 2026
Working with the employees has been perfect. I hesitate to give all 10s because my issues have not been resolved that are not a result of the employee.
Panama City Beach, on Jan 05, 2026
This evaluation is based solely on my experience with the original MasterCare representative I was assigned once I closed on my home. Prior to closing, I had a fantastic experience and excellent service from my sales, design, and builder contacts, so having experienced anything less than that after closing has been very disappointing, and I don’t feel a good representation of the [name removed] name. Please understand I am not one to complain, so I do not take this lightly but feel it's important to fill this survey out as honestly as possible. And this is not just a difference in personalities - I know of others who have had this rep that have unfortunately had similar experiences. If anyone would like to visit with me, I'd be happy to discuss. As of December 2025, I requested and was given a different MasterCare rep, and it's been a 100% improvement! I finally feel like someone is listening and actually willing to help.
Panama City Beach, on Jan 11, 2026
Too many upgrades not included given the price of houses. Laminate countertop should never be an option!
Panama City Beach, FL, on Jan 11, 2026
The part I really had an issue with is the purchase process for getting a desired lot. We were given process to follow and it was changed mid-assignment.
Panama City Beach, on Jan 01, 2026
People have been very good to work with - attentive, caring and organized. Some things during the building process and after could have gone better - not enough attention to certain areas and poor communication on when we should point out things that need to be fixed - builder and [name removed] no on same page.
Panama City Beach, FL, on Jan 07, 2026
We started our new home with [name removed], but he left and [name removed] took his place. [name removed] was great, always on top of answering any questions we had. [name removed], our builder, was amazing and great to work with. Every time we met at the house he went over each build phase with us and what the next steps would be. [name removed] always answered our questions in person and responded to emails right away.
Panama City Beach, on Jan 10, 2026
We liked the quick response from our care representative [name removed]. His friendly demeanor and response to our concerns made the whole experience pleasant. We also appreciate our build [name removed] for building a very nice home for my wife and I.
Panama City Beach, on Dec 30, 2025
I think we have a great solid home! The quality is excellent. The response time to fixing any issues that we have had has been very quick and easy. The people here are so helpful. The only items that I think can be improved are small details that would make the house more practical. For example: some of the toilet paper holders are too far from the toilet bowl and there is no place for a hand towel rack in the master bathroom - it is in the toilet area that makes no sense. These are small issues that would add to the comfort of the home. We love living in this home. We love our layout and the quality details of the home. It is a great comfortable home!
Panama City Beach, FL, on Jan 06, 2026
[name removed] very difficult to work with as far as making any changes
Panama City Beach, on Jan 10, 2026
The Pool rules of registered guest. Summer
Panama City Beach, on Dec 30, 2025
I had an excellent [name removed] agent--[name removed]--and a really good Design Center person ([name removed]). They made the process manageable and fun! VERY knowledgeable. And I LOVE the design center--how beautiful it is, and how beautiful all of the models are.
Panama City Beach, FL, on Jan 06, 2026
[name removed] our builder exceeded all our expectations on the care and quality of the building of our new home. Being remote during the build added communication challenges to the process. [name removed] exceeded our expectations here as well. This home is the third home We’ve built over the years. This entire process from initial information gathering until closing on our new home - could not have gone any better!
Panama City Beach, on Dec 24, 2025
Our MasterCare representative and our builder have been great.
Panama City Beach, on Jan 07, 2026
Exterior / Landscaping issues- but no problem with actual home construction.
Panama City Beach, on Dec 23, 2025
They have been very courteous, on time and knowledgeable. Any concerns we have had have been addressed in a vey timely and professional manner.
Panama City Beach, FL, on Jan 05, 2026
We were pleased to get our weekly updates along with the many photos so we could feel like we were a part of the process.
Panama City Beach, on Jan 07, 2026
The "builder" we had, [name removed] was very responsive and communicated with us through the entire building process as well as our master care rep after the build, [name removed] I was disappointed when I turned in the warranty information for the microwave I was informed by Whirlpool it was several years old. I am very concerned that my AC unit is undersized. Master Bed room is warmer than all of the other areas of the house. We have our year end inspection coming up and I will discuss this with them to determine if they can remedy the problem. Other than the AC situation we are very happy with our home and are glad we moved to LMWS
Panama City Beach, on Dec 22, 2025
Dislike - no flexibility in even simple changes to house construction (add insulation to interior wall, additional shelf in shower, etc.). I am having issues with HOA approval for solar panels. HOA has unnecessary insurance requirements that my provider is unwilling to provide. Solar rebates are expiring so I am out about $5000 in solar installation costs because I can't get this resolved. Like - people have been great!
Panama City Beach, on Dec 30, 2025
We received constant and excellent communication and updates from our Builder - [name removed].
Panama City Beach, FL, on Jan 05, 2026
Working with [name removed] was such a pleasure. Any question that I had he answered completely and respectfully. He is the best builder ever! (That is what I have him listed as on my cell phone - lol)
Panama City Beach, on Dec 20, 2025
A direct cintact ([name removed]) who will take our calls and resolve our issues promptly and professionally.
Panama City Beach, on Dec 27, 2025
Some repairs take a while and sometimes have to resubmit especially for landscaping issues
Panama City Beach, FL, on Jan 04, 2026
[name removed], [name removed], [name removed] were all terrific and professional and caring.
Panama City Beach, on Dec 17, 2025
I feel like they care about me and addressing any issues I bring to their attention.
Panama City Beach, on Dec 26, 2025
The entire process has been very easy and organized. [name removed] built a quality home and we have only had a few minor issues which have been resolved timely.
Panama City Beach, FL, on Jan 04, 2026
My experience was very positive. [name removed] my builder, always kept me up to date with videos and phone calls.
Panama City Beach, on Dec 16, 2025
[name removed] staff have been very good overall. One area that is lacking is communication between subcontractors and Mastercare most notably Triad.
Panama City Beach, on Dec 22, 2025
I want to be very clear that we have realistic expectations. However, we are increasingly concerned that several legitimate issues are being dismissed, seemingly because expectations are not aligned. First, our sink is defective. This is not a cosmetic issue. It consistently stains, and this has been an ongoing problem since installation. We are still within our one-year build warranty, yet no corrective action has been taken. We were told it will not be fixed/replaced. Second, we were informed that the water lines in the attic do not meet current code and were told by our representative that compliance “depends on when the house was permitted.” This explanation is confusing and concerning. If the home was permitted three years before we even signed a contract, that is not within our control. Additionally, we were previously told that our home was permitted after we signed our contract, so the information we are receiving is inconsistent. (we signed in 3/2024) We just completed our one-year Mastercare appointment and understand that there has not yet been sufficient time to resolve the items discussed. However, we were told someone would follow up with us in early January. Our one-year warranty expires on January 22, and we want to ensure that all outstanding issues are formally acknowledged and addressed within that timeframe. We are not asking for anything unreasonable—only that documented defects and code-related concerns be resolved appropriately and in accordance with the warranty terms.
Panama City Beach, on Dec 13, 2025
If the builder had spent more time in the small details, I wouldn’t of had to deal with the mold behind the sink, re pour my driveway which will never match the vents had to be adjusted, grout was a mess and was re done in the bathroom floor. My master are person was great but can’t say [name removed] was as detailed as he could have been. I was impressed with [name removed] the builder of single family homes, he made sure the house was in perfect shape before the owners moved in.
Panama City Beach, on Dec 21, 2025
My builder and my MasterCare representative have been quite helpful and available.
Panama City Beach, on Dec 12, 2025
The desire to make sure we are happy with our home, and keep us safe with any issues that have arisen. Promptly attention to any concerns or questions from our Mastercare [name removed] [name removed]. She has gone above and beyond to solve any issues we have had.
Panama City Beach, on Dec 21, 2025
Too much pushback from [name removed] on some bigger repairs
Panama City Beach, FL, on Dec 26, 2025
Appreciated the periodic updates during construction as well as explanations of certain construction aspects.
Panama City Beach, on Dec 12, 2025
We really liked our sales rep, [name removed], our Build Supv, [name removed], and MasterCare [name removed], [name removed]. They were all very professional, gave us great advice when we asked for it and they were very responsive to our needs.
Panama City Beach, on Dec 18, 2025
Everyone is awesome to work with. The Minto team is always helpful, knowledgeable and friendly. We also love our home! It's a beautiful home and even better than anticipated.
Panama City Beach, FL, on Dec 26, 2025
As a real estate pro for 40 years the process was well orchestrated. With so many choices to make the A and B process was helpful. [name removed] and [name removed] provided regular weekly updates and photos as well. Move in date was as scheduled which was also helpful.
Panama City Beach, on Dec 11, 2025
responsive to questions or issues, so far, they have addressed all issues in a timely manner
Panama City Beach, FL, on Dec 24, 2025
Everything! We’ve lived here fur 3-years! We were taking friends through the models when [name removed] (our sales person favorite) asked if we still liked our Cottage? We said YES but miss having the backyard space! [name removed] said go check out this beautiful Villa lot on a pond! We committed before our friends finished going thru the models…and then we meet [name removed] our Builder! He communicated with us every single week & was just amazing & a perfectionist at what he & his team do!!!
Panama City Beach, on Dec 09, 2025
Loud pump noises installed by [name removed] Pool company..Decibel readings at 76..Bay county noise ordinance at 60am & 55pm. No one should have a single family home with this noise heard directly inside their home. Nothing done and it has killed the peace and joy of my new Home!!!
Panama City Beach, on Dec 12, 2025
The length of time to get Landscape repairs done is longer than it should be. Mastercare rep and response to issues has been outstanding. [name removed] is very responsive and always on top of any request.
Panama City Beach, FL, on Dec 24, 2025
Everyone was always friendly and respectful throughout the process.
Panama City Beach, on Dec 05, 2025
The builder [name removed] and our rep [name removed] have been great.
Panama City Beach, on Dec 12, 2025
Placement of light switches could be improved on future builds!
Panama City Beach, FL, on Dec 23, 2025
Everyone was very helpful and informative. [name removed] did an exceptional job keeping us informed of the progress and following up on issues.
Panama City Beach, on Dec 03, 2025
Neighbors are very friendly. [name removed] staff knowledgeable about construction process l
Panama City Beach, on Dec 10, 2025
They made the building experience easy to navigate
Panama City Beach, FL, on Dec 23, 2025
Communication was always good… prompt and professional. [name removed], our construction manager, was simply the best! Polite, patient, always ready to hear and deal with any questions we had. He followed through on his commitments and went out of his way to always see that we were satisfied with the result. We felt very fortunate to have him as our construction manager!!
Panama City Beach, on Nov 27, 2025
It has been one of the easiest and greatest experiences me and my wife have loved all of it and we do recommend it to all of are friends and family. Thank all of you so much.
Panama City Beach, on Dec 10, 2025
I liked the process of the build and the follow up through the year of our warranty. Our builder [name removed] was awesome with the whole journey.
Panama City Beach, FL, on Dec 23, 2025
Our builder, [name removed], was outstanding! He kept us completely informed throughout the entire process. His attention to detail is beyond compare. We could not be more delighted!
Panama City Beach, on Nov 27, 2025
Not thrilled with the way the Gutter company repaired the leaking gutters by using silicone caulk. Do not believe the repair will last very long.
Panama City Beach, on Dec 09, 2025
From the builder, to our sales representative, to the contractors, to the [name removed] warranty rep, every front one has been very responsive and helpful in answering any questions or taking care of our needs.
Panama City Beach, FL, on Dec 21, 2025
I felt that it should’ve been communicated better that you were required to purchase title insurance with their affiliate, even though you were allowed to choose another closing company you would forfeit your incentives. That was never made clear. And we were paying cash and we didn’t want to purchase title insurance, but we felt we were forced to or forfeit our incentives. I feel like that wasn’t transparent in the sales pitch or during the contract stage.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Panama City Beach, FL, on Jan 12, 2026
My builder [name removed] was wonderful, kind and knowledgeable. He explained the process weekly and sent me pictures!
Panama City Beach, FL, on Jan 11, 2026
The part I really had an issue with is the purchase process for getting a desired lot. We were given process to follow and it was changed mid-assignment.
Panama City Beach, FL, on Jan 07, 2026
We started our new home with [name removed], but he left and [name removed] took his place. [name removed] was great, always on top of answering any questions we had. [name removed], our builder, was amazing and great to work with. Every time we met at the house he went over each build phase with us and what the next steps would be. [name removed] always answered our questions in person and responded to emails right away.
Panama City Beach, FL, on Jan 06, 2026
[name removed] very difficult to work with as far as making any changes
Panama City Beach, FL, on Jan 06, 2026
[name removed] our builder exceeded all our expectations on the care and quality of the building of our new home. Being remote during the build added communication challenges to the process. [name removed] exceeded our expectations here as well. This home is the third home We’ve built over the years. This entire process from initial information gathering until closing on our new home - could not have gone any better!
Panama City Beach, FL, on Jan 05, 2026
We were pleased to get our weekly updates along with the many photos so we could feel like we were a part of the process.
Panama City Beach, FL, on Jan 05, 2026
Working with [name removed] was such a pleasure. Any question that I had he answered completely and respectfully. He is the best builder ever! (That is what I have him listed as on my cell phone - lol)
Panama City Beach, FL, on Jan 04, 2026
[name removed], [name removed], [name removed] were all terrific and professional and caring.
Panama City Beach, FL, on Jan 04, 2026
My experience was very positive. [name removed] my builder, always kept me up to date with videos and phone calls.
Panama City Beach, FL, on Dec 26, 2025
Appreciated the periodic updates during construction as well as explanations of certain construction aspects.
Panama City Beach, FL, on Dec 26, 2025
As a real estate pro for 40 years the process was well orchestrated. With so many choices to make the A and B process was helpful. [name removed] and [name removed] provided regular weekly updates and photos as well. Move in date was as scheduled which was also helpful.
Panama City Beach, FL, on Dec 24, 2025
Everything! We’ve lived here fur 3-years! We were taking friends through the models when [name removed] (our sales person favorite) asked if we still liked our Cottage? We said YES but miss having the backyard space! [name removed] said go check out this beautiful Villa lot on a pond! We committed before our friends finished going thru the models…and then we meet [name removed] our Builder! He communicated with us every single week & was just amazing & a perfectionist at what he & his team do!!!
Panama City Beach, FL, on Dec 24, 2025
Everyone was always friendly and respectful throughout the process.
Panama City Beach, FL, on Dec 23, 2025
Everyone was very helpful and informative. [name removed] did an exceptional job keeping us informed of the progress and following up on issues.
Panama City Beach, FL, on Dec 23, 2025
Communication was always good… prompt and professional. [name removed], our construction manager, was simply the best! Polite, patient, always ready to hear and deal with any questions we had. He followed through on his commitments and went out of his way to always see that we were satisfied with the result. We felt very fortunate to have him as our construction manager!!
Panama City Beach, FL, on Dec 23, 2025
Our builder, [name removed], was outstanding! He kept us completely informed throughout the entire process. His attention to detail is beyond compare. We could not be more delighted!
Panama City Beach, FL, on Dec 21, 2025
I felt that it should’ve been communicated better that you were required to purchase title insurance with their affiliate, even though you were allowed to choose another closing company you would forfeit your incentives. That was never made clear. And we were paying cash and we didn’t want to purchase title insurance, but we felt we were forced to or forfeit our incentives. I feel like that wasn’t transparent in the sales pitch or during the contract stage.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Panama City Beach, on Jan 12, 2026
It's been a great experience working with Matt, Juan and Red. It's Minto that we have some issues with.
Panama City Beach, on Jan 05, 2026
This evaluation is based solely on my experience with the original MasterCare representative I was assigned once I closed on my home. Prior to closing, I had a fantastic experience and excellent service from my sales, design, and builder contacts, so having experienced anything less than that after closing has been very disappointing, and I don’t feel a good representation of the [name removed] name. Please understand I am not one to complain, so I do not take this lightly but feel it's important to fill this survey out as honestly as possible. And this is not just a difference in personalities - I know of others who have had this rep that have unfortunately had similar experiences. If anyone would like to visit with me, I'd be happy to discuss. As of December 2025, I requested and was given a different MasterCare rep, and it's been a 100% improvement! I finally feel like someone is listening and actually willing to help.
Panama City Beach, on Jan 01, 2026
People have been very good to work with - attentive, caring and organized. Some things during the building process and after could have gone better - not enough attention to certain areas and poor communication on when we should point out things that need to be fixed - builder and [name removed] no on same page.
Panama City Beach, on Dec 30, 2025
I think we have a great solid home! The quality is excellent. The response time to fixing any issues that we have had has been very quick and easy. The people here are so helpful. The only items that I think can be improved are small details that would make the house more practical. For example: some of the toilet paper holders are too far from the toilet bowl and there is no place for a hand towel rack in the master bathroom - it is in the toilet area that makes no sense. These are small issues that would add to the comfort of the home. We love living in this home. We love our layout and the quality details of the home. It is a great comfortable home!
Panama City Beach, on Dec 30, 2025
I had an excellent [name removed] agent--[name removed]--and a really good Design Center person ([name removed]). They made the process manageable and fun! VERY knowledgeable. And I LOVE the design center--how beautiful it is, and how beautiful all of the models are.
Panama City Beach, on Dec 24, 2025
Our MasterCare representative and our builder have been great.
Panama City Beach, on Dec 23, 2025
They have been very courteous, on time and knowledgeable. Any concerns we have had have been addressed in a vey timely and professional manner.
Panama City Beach, on Dec 22, 2025
Dislike - no flexibility in even simple changes to house construction (add insulation to interior wall, additional shelf in shower, etc.). I am having issues with HOA approval for solar panels. HOA has unnecessary insurance requirements that my provider is unwilling to provide. Solar rebates are expiring so I am out about $5000 in solar installation costs because I can't get this resolved. Like - people have been great!
Panama City Beach, on Dec 20, 2025
A direct cintact ([name removed]) who will take our calls and resolve our issues promptly and professionally.
Panama City Beach, on Dec 17, 2025
I feel like they care about me and addressing any issues I bring to their attention.
Panama City Beach, on Dec 16, 2025
[name removed] staff have been very good overall. One area that is lacking is communication between subcontractors and Mastercare most notably Triad.
Panama City Beach, on Dec 13, 2025
If the builder had spent more time in the small details, I wouldn’t of had to deal with the mold behind the sink, re pour my driveway which will never match the vents had to be adjusted, grout was a mess and was re done in the bathroom floor. My master are person was great but can’t say [name removed] was as detailed as he could have been. I was impressed with [name removed] the builder of single family homes, he made sure the house was in perfect shape before the owners moved in.
Panama City Beach, on Dec 12, 2025
The desire to make sure we are happy with our home, and keep us safe with any issues that have arisen. Promptly attention to any concerns or questions from our Mastercare [name removed] [name removed]. She has gone above and beyond to solve any issues we have had.
Panama City Beach, on Dec 12, 2025
We really liked our sales rep, [name removed], our Build Supv, [name removed], and MasterCare [name removed], [name removed]. They were all very professional, gave us great advice when we asked for it and they were very responsive to our needs.
Panama City Beach, on Dec 11, 2025
responsive to questions or issues, so far, they have addressed all issues in a timely manner
Panama City Beach, on Dec 09, 2025
Loud pump noises installed by [name removed] Pool company..Decibel readings at 76..Bay county noise ordinance at 60am & 55pm. No one should have a single family home with this noise heard directly inside their home. Nothing done and it has killed the peace and joy of my new Home!!!
Panama City Beach, on Dec 05, 2025
The builder [name removed] and our rep [name removed] have been great.
Panama City Beach, on Dec 03, 2025
Neighbors are very friendly. [name removed] staff knowledgeable about construction process l
Panama City Beach, on Nov 27, 2025
It has been one of the easiest and greatest experiences me and my wife have loved all of it and we do recommend it to all of are friends and family. Thank all of you so much.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Panama City Beach, on Jan 12, 2026
Working with the employees has been perfect. I hesitate to give all 10s because my issues have not been resolved that are not a result of the employee.
Panama City Beach, on Jan 11, 2026
Too many upgrades not included given the price of houses. Laminate countertop should never be an option!
Panama City Beach, on Jan 10, 2026
We liked the quick response from our care representative [name removed]. His friendly demeanor and response to our concerns made the whole experience pleasant. We also appreciate our build [name removed] for building a very nice home for my wife and I.
Panama City Beach, on Jan 10, 2026
The Pool rules of registered guest. Summer
Panama City Beach, on Jan 07, 2026
Exterior / Landscaping issues- but no problem with actual home construction.
Panama City Beach, on Jan 07, 2026
The "builder" we had, [name removed] was very responsive and communicated with us through the entire building process as well as our master care rep after the build, [name removed] I was disappointed when I turned in the warranty information for the microwave I was informed by Whirlpool it was several years old. I am very concerned that my AC unit is undersized. Master Bed room is warmer than all of the other areas of the house. We have our year end inspection coming up and I will discuss this with them to determine if they can remedy the problem. Other than the AC situation we are very happy with our home and are glad we moved to LMWS
Panama City Beach, on Dec 30, 2025
We received constant and excellent communication and updates from our Builder - [name removed].
Panama City Beach, on Dec 27, 2025
Some repairs take a while and sometimes have to resubmit especially for landscaping issues
Panama City Beach, on Dec 26, 2025
The entire process has been very easy and organized. [name removed] built a quality home and we have only had a few minor issues which have been resolved timely.
Panama City Beach, on Dec 22, 2025
I want to be very clear that we have realistic expectations. However, we are increasingly concerned that several legitimate issues are being dismissed, seemingly because expectations are not aligned. First, our sink is defective. This is not a cosmetic issue. It consistently stains, and this has been an ongoing problem since installation. We are still within our one-year build warranty, yet no corrective action has been taken. We were told it will not be fixed/replaced. Second, we were informed that the water lines in the attic do not meet current code and were told by our representative that compliance “depends on when the house was permitted.” This explanation is confusing and concerning. If the home was permitted three years before we even signed a contract, that is not within our control. Additionally, we were previously told that our home was permitted after we signed our contract, so the information we are receiving is inconsistent. (we signed in 3/2024) We just completed our one-year Mastercare appointment and understand that there has not yet been sufficient time to resolve the items discussed. However, we were told someone would follow up with us in early January. Our one-year warranty expires on January 22, and we want to ensure that all outstanding issues are formally acknowledged and addressed within that timeframe. We are not asking for anything unreasonable—only that documented defects and code-related concerns be resolved appropriately and in accordance with the warranty terms.
Panama City Beach, on Dec 21, 2025
My builder and my MasterCare representative have been quite helpful and available.
Panama City Beach, on Dec 21, 2025
Too much pushback from [name removed] on some bigger repairs
Panama City Beach, on Dec 18, 2025
Everyone is awesome to work with. The Minto team is always helpful, knowledgeable and friendly. We also love our home! It's a beautiful home and even better than anticipated.
Panama City Beach, on Dec 12, 2025
The length of time to get Landscape repairs done is longer than it should be. Mastercare rep and response to issues has been outstanding. [name removed] is very responsive and always on top of any request.
Panama City Beach, on Dec 12, 2025
Placement of light switches could be improved on future builds!
Panama City Beach, on Dec 10, 2025
They made the building experience easy to navigate
Panama City Beach, on Dec 10, 2025
I liked the process of the build and the follow up through the year of our warranty. Our builder [name removed] was awesome with the whole journey.