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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Panama City Beach, on Mar 17, 2026
I enjoyed everything about the process. They only have was stressful for me and my wife was fishing her Asian and B’s other than that it’s been a great experience
Panama City Beach, FL, on Apr 01, 2026
We cannot say enough great things about [name removed]!! [name removed] was out standing!!! He was thorough, consistent with updates each Wednesday, and was always quick to answer any questions we had. When we closed he went thru our home in every detail to make sure it was perfect for us and then took the time to show us everything we needed to know about our home. He was a pleasure to work with and if we ever decide to build another one, I would only build if [name removed] were our builder. I have recommended him to everyone we know. He made the difference every step of the way. Thank you to [name removed]. We truly appreciate all he did for us !!!!
Panama City Beach, on Mar 12, 2026
We really enjoyed [name removed] our builder and [name removed] our Master care rep.
Panama City Beach, FL, on Mar 31, 2026
Loved my builder Brain Freedom. Loved my sales person [name removed], loved [name removed] [name removed]. This is my 2nd home. I’ve purchased in this community.
Panama City Beach, on Mar 11, 2026
It takes quite some time to get issues resolved. Our issue with our warped kitchen cabinet and our shower value took weeks to get resolved. They rescheduled each multiple times.
Panama City Beach, on Mar 26, 2026
Loved [name removed] our MasterCare rep - wonderful engagement - 10 out of 10! Everything 10 but left as 9 first question simply because some of the landscaping was a little below expectation.
Panama City Beach, on Mar 25, 2026
I've made numerous attempts to mastercare and the HOA /landscaping office in regards to the ongoing issue with the busted main pipe line in the front. There has been nothing done to the concrete that was damaged by the network company that caused the problem. We have a Bay County Utility Services bill for roughly over $70 more than our normal. We also have Concrete issues by the garage and lanai that have been submitted to mastercare but apparently there's only one concrete guy and he's overwhelmed. Back to the landscaping issues, they are mowing the dried lawn and blowing the grass all over the back of our lanai, how does this help when we have to go back out and vacuum chairs, bbq and rinse down the entire extension...way more work for us. My husband is a double amputee with prothesics it's very hard for him to help me and if was done correctly he wouldn't have to.
Panama City Beach, on Mar 04, 2026
Our builders rep [name removed] was absolutely the best during the construction process. Since then, [name removed] members [name removed] and [name removed] have been super responsive and reliable! The best!
Panama City Beach, on Mar 03, 2026
The [name removed] reps I've dealt with have been wonderful. I have had a few issues that were taken care of appropriately. It is still to soon to say I'm 100% satisfied with everything.
Panama City Beach, on Mar 18, 2026
Quick response by [name removed] very professional
Panama City Beach, FL, on Mar 25, 2026
The level of communication from the contractual side was excellent. We had numerous questions and concerns working through the contract in detail. All questions and concerns were addressed within a timely manner. This was the beginning of us having faith in the Minto company to provide a great experience. The construction phase experience was second to none. Being in the construction industry we have numerous years of experience with large commercial and public works projects. The interaction with our PM at [name removed] ([name removed]) was short of incredible. He provided weekly updates, identified possible situations within his subcontracting chain and provided a level of service that in 25 years I have never observed. From a business standpoint, I would suggest taking [name removed] and using him as a trainer for other building managers. We cannot over emphasize the level of service and responsiveness [name removed] provided.
Panama City Beach, on Mar 03, 2026
Working with [name removed], our builder. He did an excellent job!
Panama City Beach, on Mar 17, 2026
[name removed] does what they say they are going to do
Panama City Beach, FL, on Mar 24, 2026
No problems. Everyone we worked with was wonderful, especially [name removed], [name removed] and [name removed].
Panama City Beach, on Mar 17, 2026
I am very fortunate to have a great lady that works with me, [name removed]. She is available for calls and prompt with appointments on items that need to be fixed. She is the BEST!
Panama City Beach, FL, on Mar 23, 2026
During the process of choosing A's and B's, at times we felt rushed. After A's and B"s were chosen, the process went smoothly.
Panama City Beach, on Feb 28, 2026
Our sales person, [name removed] was professional, knowledgeable and friendly. A joy to work with.
Panama City Beach, on Mar 16, 2026
Regarding the Parrot place cottage, most everything has been great
Panama City Beach, FL, on Mar 22, 2026
From start to finish everything has been amazingly easy. If we had questions all we had to do was call and someone was able to answer. Great company to work with.
Panama City Beach, on Feb 28, 2026
I've been very pleased by how effortlessly I have been brought into the [name removed] family, but I am extremely disappointed that my builder was released due to a recent downsizing of construction personnel.
Panama City Beach, on Mar 11, 2026
[name removed] my Mastercare [name removed] was always very responsive to any issues that came up
Panama City Beach, FL, on Mar 22, 2026
My builder [name removed] kept me up-to-date on the progress of my build from the beginning until closing. He was very particular about how professional and thorough things were done correctly on my build.
Panama City Beach, on Mar 08, 2026
Dislike - Being told that all shower doors leaked - "I just have to live with it". BTW, I resolved the issue on my own.
Panama City Beach, FL, on Mar 22, 2026
I think it is unfair that cottages can not buy palm tree or pineapple shutters. I REALLY wanted palm tree shutters and it is so disappointing to look across the street at them. It makes no sense whatsoever that they could make them to fit our windows especially if we are willing to pay for them!! Also, I wanted a toliet paper holder left off (I bought a cute decorative one) but I was told if I left that off I would not get a towel bar. I did not get a towel bar any way I got a small robe hook, no towel bar. That also makes no sense to me. Overall, I LOVE my [name removed] cottage but these 2 items should be able to be accomodated when the whole neighborhood has the cute shutters but the cottages, not a way to get referrals! [name removed]
Panama City Beach, on Feb 23, 2026
Easy process. Happy with house plan choices. Good builder communication
Panama City Beach, on Mar 07, 2026
I had to work to get a few items fixed. It seems that Mastercare has changed its policies and is pushing back. Currently my largest dissatisfier is that my trim has split at the seams throughout the house and only 2 seams qualify to be repaired.
Panama City Beach, FL, on Mar 21, 2026
From the beginning with [name removed], to the construction with [name removed], to the completion with [name removed] it was a perfect experience. I would highly recommend the [name removed] team.
Panama City Beach, on Feb 13, 2026
Knowledgeable, responsive and easy to work with.
Panama City Beach, FL, on Mar 20, 2026
I was very pleased with the communication to me and follow up starting with my salesman [name removed], my builder [name removed] and all of the support team!!
Panama City Beach, on Feb 12, 2026
Easy to work with, good quality of work and good communication.
Panama City Beach, on Mar 06, 2026
I have had appointments scheduled and waited for someone to show up and do the work and they never showed up and we did not hear from our rep that they were not coming
Panama City Beach, FL, on Mar 20, 2026
We had a brief introduction to our [name removed] rep on the day of our closing, but she had to reschedule our first visit back in February as her day had been double booked and we were not able to reschedule due to our own commitments that day. We are not there full time and have not rescheduled as we don't know when we will be back. I will contact her as soon as we know when we will be back down.
Panama City Beach, on Feb 09, 2026
Liked the follow up from the customer care person.
Panama City Beach, on Mar 05, 2026
Everyone from our salesperson, [name removed], to our supervisor, [name removed], has had wonderful experiences completing all our choices and building changes. We feel our home is perfectly built and comfortable for our lifestyle.
Panama City Beach, FL, on Mar 15, 2026
I liked having an assigned construction supervisor. [name removed] was always quick to respond to any question that we had. He ensured that everything was done properly and kept us informed of the construction process every step of the way.
Panama City Beach, on Feb 09, 2026
We’ve had electrical problems in the master bathroom even after Adams Electrical has been back several times the problems continue with the outlets. The drywall joints cracked after the first cold night after we’ve been here only 5 months. This isn’t acceptable. We requested a downspout extension because of staining on our concrete and we were denied. We’re disappointed in [name removed] from a build quality standpoint. We building superintendent [name removed] and MasterCare rep [name removed] have been great to work with.
Panama City Beach, FL, on Mar 14, 2026
[name removed] was a fantastic representative for your company. He showed great attention to detail, and also was great with communication.
Panama City Beach, on Feb 09, 2026
The Mastercare experience has been a little difficult to get follow up on issues. We have our 6 month inspection tomorrow and have hired a home inspector to document any issues with the home.
Panama City Beach, on Mar 01, 2026
The communication during construction with the builder, [name removed], and after closing with the Mastercare rep, [name removed], has been outstanding. They are on top of things!
Panama City Beach, on Feb 05, 2026
This has all been a very positive experience for us. The customer service from [name removed] and our builder [name removed] has just been outstanding. You built us a very quality home.
Panama City Beach, FL, on Mar 10, 2026
I enjoyed working with [name removed], our construction contact person. [name removed] is such a kind, great person! He represents you well. He takes his time to update you, speaking in terms you can understand about the construction process. A true advocate for the homeowner. Any company would be lucky to have him!
Panama City Beach, on Jan 27, 2026
The whole experience was fun and enjoyable but I would have rather chosen my lot instead of feeling I had to accept what was offered or risk not getting one.
Panama City Beach, on Feb 26, 2026
My Mastercare [name removed] has ben ABSOLUTELY AMAZING. However, wasting days on end to get a flooring issue was absolute BS. You all have the records. The back and forth and me having to wait a four hour window for a [name removed] mess up is absurd. Stop cutting corners for the amount of money we spend on these homes.
Panama City Beach, FL, on Mar 09, 2026
My Sales guy, [name removed], was outstanding. Our designer for our "B's" ([name removed] I think) was a wonderful help to us when we were stumped on tile to choose etc. . . Last but not least is [name removed]- I can't say enough awesome things about him- he sent us our updates every week, without fail- He was extremely helpful when we needed referrals and he called or texted back-every time- without fail. We have had some really bad experiences with contractors and builders in the past and [name removed] is by far the very best. You should give him a raise and then double it- you don't want to lose your best guy!
Panama City Beach, on Feb 25, 2026
i AM IMPRESSED WITH THE TWO WARRENTY MANAGERS ASSIGNED TO US THEY DID A OUTSTANDING JOB ADDRESSING THE MINOR ISSUES DISCOVERED OVER THE LAST YEAR
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Panama City Beach, FL, on Apr 01, 2026
We cannot say enough great things about [name removed]!! [name removed] was out standing!!! He was thorough, consistent with updates each Wednesday, and was always quick to answer any questions we had. When we closed he went thru our home in every detail to make sure it was perfect for us and then took the time to show us everything we needed to know about our home. He was a pleasure to work with and if we ever decide to build another one, I would only build if [name removed] were our builder. I have recommended him to everyone we know. He made the difference every step of the way. Thank you to [name removed]. We truly appreciate all he did for us !!!!
Panama City Beach, FL, on Mar 31, 2026
Loved my builder Brain Freedom. Loved my sales person [name removed], loved [name removed] [name removed]. This is my 2nd home. I’ve purchased in this community.
Panama City Beach, FL, on Mar 25, 2026
The level of communication from the contractual side was excellent. We had numerous questions and concerns working through the contract in detail. All questions and concerns were addressed within a timely manner. This was the beginning of us having faith in the Minto company to provide a great experience. The construction phase experience was second to none. Being in the construction industry we have numerous years of experience with large commercial and public works projects. The interaction with our PM at [name removed] ([name removed]) was short of incredible. He provided weekly updates, identified possible situations within his subcontracting chain and provided a level of service that in 25 years I have never observed. From a business standpoint, I would suggest taking [name removed] and using him as a trainer for other building managers. We cannot over emphasize the level of service and responsiveness [name removed] provided.
Panama City Beach, FL, on Mar 24, 2026
No problems. Everyone we worked with was wonderful, especially [name removed], [name removed] and [name removed].
Panama City Beach, FL, on Mar 23, 2026
During the process of choosing A's and B's, at times we felt rushed. After A's and B"s were chosen, the process went smoothly.
Panama City Beach, FL, on Mar 22, 2026
From start to finish everything has been amazingly easy. If we had questions all we had to do was call and someone was able to answer. Great company to work with.
Panama City Beach, FL, on Mar 22, 2026
My builder [name removed] kept me up-to-date on the progress of my build from the beginning until closing. He was very particular about how professional and thorough things were done correctly on my build.
Panama City Beach, FL, on Mar 22, 2026
I think it is unfair that cottages can not buy palm tree or pineapple shutters. I REALLY wanted palm tree shutters and it is so disappointing to look across the street at them. It makes no sense whatsoever that they could make them to fit our windows especially if we are willing to pay for them!! Also, I wanted a toliet paper holder left off (I bought a cute decorative one) but I was told if I left that off I would not get a towel bar. I did not get a towel bar any way I got a small robe hook, no towel bar. That also makes no sense to me. Overall, I LOVE my [name removed] cottage but these 2 items should be able to be accomodated when the whole neighborhood has the cute shutters but the cottages, not a way to get referrals! [name removed]
Panama City Beach, FL, on Mar 21, 2026
From the beginning with [name removed], to the construction with [name removed], to the completion with [name removed] it was a perfect experience. I would highly recommend the [name removed] team.
Panama City Beach, FL, on Mar 20, 2026
I was very pleased with the communication to me and follow up starting with my salesman [name removed], my builder [name removed] and all of the support team!!
Panama City Beach, FL, on Mar 20, 2026
We had a brief introduction to our [name removed] rep on the day of our closing, but she had to reschedule our first visit back in February as her day had been double booked and we were not able to reschedule due to our own commitments that day. We are not there full time and have not rescheduled as we don't know when we will be back. I will contact her as soon as we know when we will be back down.
Panama City Beach, FL, on Mar 15, 2026
I liked having an assigned construction supervisor. [name removed] was always quick to respond to any question that we had. He ensured that everything was done properly and kept us informed of the construction process every step of the way.
Panama City Beach, FL, on Mar 14, 2026
[name removed] was a fantastic representative for your company. He showed great attention to detail, and also was great with communication.
Panama City Beach, FL, on Mar 10, 2026
I enjoyed working with [name removed], our construction contact person. [name removed] is such a kind, great person! He represents you well. He takes his time to update you, speaking in terms you can understand about the construction process. A true advocate for the homeowner. Any company would be lucky to have him!
Panama City Beach, FL, on Mar 09, 2026
My Sales guy, [name removed], was outstanding. Our designer for our "B's" ([name removed] I think) was a wonderful help to us when we were stumped on tile to choose etc. . . Last but not least is [name removed]- I can't say enough awesome things about him- he sent us our updates every week, without fail- He was extremely helpful when we needed referrals and he called or texted back-every time- without fail. We have had some really bad experiences with contractors and builders in the past and [name removed] is by far the very best. You should give him a raise and then double it- you don't want to lose your best guy!
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Panama City Beach, on Mar 17, 2026
I enjoyed everything about the process. They only have was stressful for me and my wife was fishing her Asian and B’s other than that it’s been a great experience
Panama City Beach, on Mar 12, 2026
We really enjoyed [name removed] our builder and [name removed] our Master care rep.
Panama City Beach, on Mar 11, 2026
It takes quite some time to get issues resolved. Our issue with our warped kitchen cabinet and our shower value took weeks to get resolved. They rescheduled each multiple times.
Panama City Beach, on Mar 04, 2026
Our builders rep [name removed] was absolutely the best during the construction process. Since then, [name removed] members [name removed] and [name removed] have been super responsive and reliable! The best!
Panama City Beach, on Mar 03, 2026
The [name removed] reps I've dealt with have been wonderful. I have had a few issues that were taken care of appropriately. It is still to soon to say I'm 100% satisfied with everything.
Panama City Beach, on Mar 03, 2026
Working with [name removed], our builder. He did an excellent job!
Panama City Beach, on Feb 28, 2026
Our sales person, [name removed] was professional, knowledgeable and friendly. A joy to work with.
Panama City Beach, on Feb 28, 2026
I've been very pleased by how effortlessly I have been brought into the [name removed] family, but I am extremely disappointed that my builder was released due to a recent downsizing of construction personnel.
Panama City Beach, on Feb 23, 2026
Easy process. Happy with house plan choices. Good builder communication
Panama City Beach, on Feb 13, 2026
Knowledgeable, responsive and easy to work with.
Panama City Beach, on Feb 12, 2026
Easy to work with, good quality of work and good communication.
Panama City Beach, on Feb 09, 2026
Liked the follow up from the customer care person.
Panama City Beach, on Feb 09, 2026
We’ve had electrical problems in the master bathroom even after Adams Electrical has been back several times the problems continue with the outlets. The drywall joints cracked after the first cold night after we’ve been here only 5 months. This isn’t acceptable. We requested a downspout extension because of staining on our concrete and we were denied. We’re disappointed in [name removed] from a build quality standpoint. We building superintendent [name removed] and MasterCare rep [name removed] have been great to work with.
Panama City Beach, on Feb 09, 2026
The Mastercare experience has been a little difficult to get follow up on issues. We have our 6 month inspection tomorrow and have hired a home inspector to document any issues with the home.
Panama City Beach, on Feb 05, 2026
This has all been a very positive experience for us. The customer service from [name removed] and our builder [name removed] has just been outstanding. You built us a very quality home.
Panama City Beach, on Jan 27, 2026
The whole experience was fun and enjoyable but I would have rather chosen my lot instead of feeling I had to accept what was offered or risk not getting one.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Panama City Beach, on Mar 26, 2026
Loved [name removed] our MasterCare rep - wonderful engagement - 10 out of 10! Everything 10 but left as 9 first question simply because some of the landscaping was a little below expectation.
Panama City Beach, on Mar 25, 2026
I've made numerous attempts to mastercare and the HOA /landscaping office in regards to the ongoing issue with the busted main pipe line in the front. There has been nothing done to the concrete that was damaged by the network company that caused the problem. We have a Bay County Utility Services bill for roughly over $70 more than our normal. We also have Concrete issues by the garage and lanai that have been submitted to mastercare but apparently there's only one concrete guy and he's overwhelmed. Back to the landscaping issues, they are mowing the dried lawn and blowing the grass all over the back of our lanai, how does this help when we have to go back out and vacuum chairs, bbq and rinse down the entire extension...way more work for us. My husband is a double amputee with prothesics it's very hard for him to help me and if was done correctly he wouldn't have to.
Panama City Beach, on Mar 18, 2026
Quick response by [name removed] very professional
Panama City Beach, on Mar 17, 2026
[name removed] does what they say they are going to do
Panama City Beach, on Mar 17, 2026
I am very fortunate to have a great lady that works with me, [name removed]. She is available for calls and prompt with appointments on items that need to be fixed. She is the BEST!
Panama City Beach, on Mar 16, 2026
Regarding the Parrot place cottage, most everything has been great
Panama City Beach, on Mar 11, 2026
[name removed] my Mastercare [name removed] was always very responsive to any issues that came up
Panama City Beach, on Mar 08, 2026
Dislike - Being told that all shower doors leaked - "I just have to live with it". BTW, I resolved the issue on my own.
Panama City Beach, on Mar 07, 2026
I had to work to get a few items fixed. It seems that Mastercare has changed its policies and is pushing back. Currently my largest dissatisfier is that my trim has split at the seams throughout the house and only 2 seams qualify to be repaired.
Panama City Beach, on Mar 06, 2026
I have had appointments scheduled and waited for someone to show up and do the work and they never showed up and we did not hear from our rep that they were not coming
Panama City Beach, on Mar 05, 2026
Everyone from our salesperson, [name removed], to our supervisor, [name removed], has had wonderful experiences completing all our choices and building changes. We feel our home is perfectly built and comfortable for our lifestyle.
Panama City Beach, on Mar 01, 2026
The communication during construction with the builder, [name removed], and after closing with the Mastercare rep, [name removed], has been outstanding. They are on top of things!
Panama City Beach, on Feb 26, 2026
My Mastercare [name removed] has ben ABSOLUTELY AMAZING. However, wasting days on end to get a flooring issue was absolute BS. You all have the records. The back and forth and me having to wait a four hour window for a [name removed] mess up is absurd. Stop cutting corners for the amount of money we spend on these homes.