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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Panama City Beach, FL, on Dec 21, 2025
I felt that it should’ve been communicated better that you were required to purchase title insurance with their affiliate, even though you were allowed to choose another closing company you would forfeit your incentives. That was never made clear. And we were paying cash and we didn’t want to purchase title insurance, but we felt we were forced to or forfeit our incentives. I feel like that wasn’t transparent in the sales pitch or during the contract stage.
Panama City Beach, on Dec 22, 2025
Dislike - no flexibility in even simple changes to house construction (add insulation to interior wall, additional shelf in shower, etc.). I am having issues with HOA approval for solar panels. HOA has unnecessary insurance requirements that my provider is unwilling to provide. Solar rebates are expiring so I am out about $5000 in solar installation costs because I can't get this resolved. Like - people have been great!
Panama City Beach, on Dec 22, 2025
I want to be very clear that we have realistic expectations. However, we are increasingly concerned that several legitimate issues are being dismissed, seemingly because expectations are not aligned. First, our sink is defective. This is not a cosmetic issue. It consistently stains, and this has been an ongoing problem since installation. We are still within our one-year build warranty, yet no corrective action has been taken. We were told it will not be fixed/replaced. Second, we were informed that the water lines in the attic do not meet current code and were told by our representative that compliance “depends on when the house was permitted.” This explanation is confusing and concerning. If the home was permitted three years before we even signed a contract, that is not within our control. Additionally, we were previously told that our home was permitted after we signed our contract, so the information we are receiving is inconsistent. (we signed in 3/2024) We just completed our one-year Mastercare appointment and understand that there has not yet been sufficient time to resolve the items discussed. However, we were told someone would follow up with us in early January. Our one-year warranty expires on January 22, and we want to ensure that all outstanding issues are formally acknowledged and addressed within that timeframe. We are not asking for anything unreasonable—only that documented defects and code-related concerns be resolved appropriately and in accordance with the warranty terms.
Panama City Beach, FL, on Dec 19, 2025
Overall experience was very easy and even though we were from Atlanta, we were made to feel very involved in the process. Everyone we delt with were great, from the time we walked in to check out the community until closing and post closing. :)
Panama City Beach, on Dec 20, 2025
A direct cintact ([name removed]) who will take our calls and resolve our issues promptly and professionally.
Panama City Beach, on Dec 21, 2025
My builder and my MasterCare representative have been quite helpful and available.
Panama City Beach, FL, on Dec 16, 2025
Everything was satisfactory and we have enjoyed telling people about our new home.
Panama City Beach, on Dec 17, 2025
I feel like they care about me and addressing any issues I bring to their attention.
Panama City Beach, on Dec 21, 2025
Too much pushback from [name removed] on some bigger repairs
Panama City Beach, FL, on Dec 12, 2025
Disliked all the paperwork. I absolutely Love my new home [name removed] is the best. Give him a pay raise.
Panama City Beach, on Dec 16, 2025
[name removed] staff have been very good overall. One area that is lacking is communication between subcontractors and Mastercare most notably Triad.
Panama City Beach, on Dec 18, 2025
Everyone is awesome to work with. The Minto team is always helpful, knowledgeable and friendly. We also love our home! It's a beautiful home and even better than anticipated.
Panama City Beach, FL, on Dec 12, 2025
All the people we dealt with were so professional and so very helpful. Overall experience was great.
Panama City Beach, on Dec 13, 2025
If the builder had spent more time in the small details, I wouldn’t of had to deal with the mold behind the sink, re pour my driveway which will never match the vents had to be adjusted, grout was a mess and was re done in the bathroom floor. My master are person was great but can’t say [name removed] was as detailed as he could have been. I was impressed with [name removed] the builder of single family homes, he made sure the house was in perfect shape before the owners moved in.
Panama City Beach, FL, on Dec 09, 2025
Overall excellent performance and [name removed] and the design team were very professional. At closing the HOA. Person was not well prepared.
Panama City Beach, on Dec 12, 2025
The length of time to get Landscape repairs done is longer than it should be. Mastercare rep and response to issues has been outstanding. [name removed] is very responsive and always on top of any request.
Panama City Beach, on Dec 12, 2025
The desire to make sure we are happy with our home, and keep us safe with any issues that have arisen. Promptly attention to any concerns or questions from our Mastercare [name removed] [name removed]. She has gone above and beyond to solve any issues we have had.
Panama City Beach, FL, on Dec 09, 2025
[name removed] did a fabulous job with our new home.
Panama City Beach, on Dec 12, 2025
Placement of light switches could be improved on future builds!
Panama City Beach, on Dec 12, 2025
We really liked our sales rep, [name removed], our Build Supv, [name removed], and MasterCare [name removed], [name removed]. They were all very professional, gave us great advice when we asked for it and they were very responsive to our needs.
Panama City Beach, FL, on Dec 09, 2025
Things I dislike about the "purchase to move in" process; 1): Not having the knowledge of known locations of outlets/receptacles in our model prior to group A selections. We have a couple outlets placed right next to another due to the lack of an electrical schematic for the build plan in the sales office; 2): We were told by our sales rep that we could not select the placement of the floor outlet/receptacle in the living room floor, yet was told by our builder that we could have prior to closing. Now, I have a bad/awkward location for the outlet/receptacle in my living room floor and there is nothing that can be done to correct this; 3): I believe ALL [name removed] sales reps need to have a copy of the HOA documents and have full knowledge of the HOA requirements! We questioned whether we could park our cars over the sidewalk as our parking area is very limited due to the sidewalk on our side of the street. We were told that it is okay to park on or across the sidewalk, yet, we later discovered it is an HOA violation to park in this manner. If we were given accurate information, I surely would have selected a different location for our house build; 4): The shower surround in the guest bathroom is not mounted in an esthetic pleasing manner (huge gaps at the top of both ends of the shower). It looks awful! I feel this is gross oversight by the trades and I am very displeased with this install. During our walk through, [name removed] called his trade person and was informed that they couldn't or wouldn't correct as these ends are mounted "within specifications", If I did this install, I would NOT have left it looking like it does. [name removed] did his job but this shower insert will be a constant reminder of poor installation by the contracted trades. It is so bad that I may rip it out and do the job correctly! 5): In the master bathroom, there is a manufacturer defect in one of the sinks. During our walk through, it looked like dirt and left it to be cleaned at a later time. Upon move in, I tried to clean it when I discovered the flaw. I gave this information to the Mastercare rep, who then informed me that the trades would not replace the sink. It is a manufacturer flaw and should NOT have been installed. It will be a daily reminder that I was given several scrappy items and told to just live with it. Will these items ever get corrected or will I be forced to fix these flaws myself? However, the aspect I do like is our builder. [name removed] was phenomenal and I give him all 10's! We couldn't be present during the build due to work and living location. [name removed] was always in contact with us and provided updates very often on the progress of the build. Even after closing, [name removed] has been a great person ensuring we get everything we need and directs us to whom we need to speak to.
Panama City Beach, on Dec 10, 2025
They made the building experience easy to navigate
Panama City Beach, on Dec 11, 2025
responsive to questions or issues, so far, they have addressed all issues in a timely manner
Panama City Beach, FL, on Dec 08, 2025
Most difficult part was design deadlines and narrowing the window for closing. Overall a good experience. Our sales rep ([name removed]) was very helpful and knowledgeable. Our builder was outstanding with communication and attention to detail. Closing and excessive fees are one sided and frustrating and I'm a little concerned that we didn't have a real estate agent and concessions weren't made for Mintos foregoing a 3.5% real estate commission but overall are pleased with our purchase.
Panama City Beach, on Dec 09, 2025
Loud pump noises installed by [name removed] Pool company..Decibel readings at 76..Bay county noise ordinance at 60am & 55pm. No one should have a single family home with this noise heard directly inside their home. Nothing done and it has killed the peace and joy of my new Home!!!
Panama City Beach, on Dec 10, 2025
I liked the process of the build and the follow up through the year of our warranty. Our builder [name removed] was awesome with the whole journey.
Panama City Beach, on Dec 05, 2025
The builder [name removed] and our rep [name removed] have been great.
Panama City Beach, FL, on Dec 07, 2025
I liked the constant communication and photo updates from our builder.
Panama City Beach, on Dec 09, 2025
From the builder, to our sales representative, to the contractors, to the [name removed] warranty rep, every front one has been very responsive and helpful in answering any questions or taking care of our needs.
Panama City Beach, on Dec 03, 2025
Neighbors are very friendly. [name removed] staff knowledgeable about construction process l
Panama City Beach, FL, on Dec 07, 2025
Everyone at [name removed] that we came into contact with was professional and eager to help and answer any questions that we had. Our builder, [name removed], was especially caring and knowledgeable. He kept us up to date on our build and would quickly get back with us if we had any questions or concerns.
Panama City Beach, on Dec 08, 2025
If we had any issues, our representative responded quickly and scheduled the repair work.
Panama City Beach, on Nov 27, 2025
It has been one of the easiest and greatest experiences me and my wife have loved all of it and we do recommend it to all of are friends and family. Thank all of you so much.
Panama City Beach, on Dec 04, 2025
As it relates to our actual home build. We are thrilled with the product and our building supervisor, [name removed] was fantastic to work with. He stayed on top of all aspects of our building process. [name removed] communicated very effectively and at least once weekly. He sent us pictures of our build weekly and often met us on site whenever we had any questions. Once we took possession of our new home our Mastercare rep [name removed], has been absolutely amazing. She is extremely knowledgeable, professional and always willing to go the extra mile to make sure we are safe and happy in our home. She checks in with us often to make sure everything is ok and is extremely responsive when we have a question or concern. She treats us as though we are the only owners she takes care of. Her extensive knowledge of home building has been invaluable to us as questions have arisen. We have built several houses in the past and working with [name removed] was the best builder experience we’ve ever had! Moreover, having MasterCare’s [name removed] walk with us through our first year in our new home, new community, new state etc has been absolutely invaluable. Most builders can build a decent home but the follow through from [name removed] with [name removed] is what will make us strongly push our friends and family to buy a home in here too. [name removed] has made our home building/buying process the best experience we’ve ever had and honestly all my neighbors who’ve worked with first [name removed] then [name removed] feel the same. On a personal note, [name removed] has been a godsend to us in so many ways! Dealing with my panicked calls, occasionally outside of business hours because of problems I’ve have in our home. Her professionalism and patience is commendable. Both occasions were my fault not [name removed]! She kindly didn’t laugh at me while telling me my electric service wasn’t broken I just needed to flip switches I didn’t know were connected! [name removed] has not only helped us by immediately handling every problem we’ve come across in our home very professionally she has helped us get the most out if every aspect of it. She answers all our questions even those not about the house but about this part of Florida that is so new to us. She is someone we would absolutely want to work with again and [name removed] should be commended for having such an excellent representative in [name removed]. However, the HOA has real issues and as long as [name removed] is in control of that there is much work to be done. [name removed] should send a survey to all the homeowners here regarding the HOA personnel and policies as a stand alone questionnaire. You’d get an earful!
Panama City Beach, FL, on Dec 05, 2025
[name removed], my builder, was a super star in this entire experience. On the first day, he made it so easy to trust him and enjoy the experience. He takes great pride in his work as he guides you easily through the process. I am truly fortunate for the opportunity to team up with him on my home and think of him as family. Best build experience ever!
Panama City Beach, on Nov 27, 2025
Not thrilled with the way the Gutter company repaired the leaking gutters by using silicone caulk. Do not believe the repair will last very long.
Panama City Beach, on Nov 29, 2025
I think it’s ridiculous that I cannot get cold water in my house. While the majority of this experience has been great. This one item really bothers me. I wanted to lower the score for trusting things to be taken care of, but I didn’t want it to hurt my Mastercare rep’s score because this is not his fault and he has done a good job. I’m truly shocked that having cold water is not something that is part of [name removed]’s “commitment” to me.
Panama City Beach, FL, on Dec 05, 2025
Everyone was fantastic!!! [name removed], [name removed], [name removed], [name removed] and [name removed]. If I forgot anyone, please forgive ??
Panama City Beach, on Nov 21, 2025
[name removed] has been helpful and quick to handle any issues that come up
Panama City Beach, on Nov 24, 2025
How responsive our builder was even after we moved in. He kept us informed with lots of pictures and treated us like family. Then there was [name removed] who took care of several issues. He responded quickly to request and got the problem fixed promptly!
Panama City Beach, FL, on Dec 04, 2025
I really had the most amazing experience from start to finish. Everyone was so helpful and informative. Such a wonderful experience.
Panama City Beach, on Nov 15, 2025
The time it takes for work orders completed with the yard service. Also, we were told we would have a tree screen in our backyard and that never got done.
Panama City Beach, FL, on Dec 04, 2025
[name removed] was great! He was always available to talk to us and answer any questions and address any concerns. We were in Alaska throughout the building and he accommodated our time difference and made extra efforts to ensure we were included in the entire process. He provided pictures and made FaceTime calls to keep us updated. When we arrived here, we felt as though we already had someone we trusted to walk us through our new home. He was receptive and quick to address any concerns we had. We were comfortable calling him with the smallest of questions/concerns and he always made us feel heard. He assured us that he wanted everything to be perfect for us in our new home and that it was important to him that we were happy. I have seen other people on Facebook announce that they have been assigned [name removed] as their builder. I am comfortable assuring them that they have the best! I also see others say the same. [name removed] is lucky to have [name removed] on their team. He is a great representative of excellence. Thank you [name removed]!!!!!
Panama City Beach, on Nov 09, 2025
The upfront wait for a lot and poor communication about how lots are approved and sold to families did make sense as a buyer.
Panama City Beach, on Nov 24, 2025
Starting with [name removed], he did a great job for sure! Have and will recommend more folks to [name removed] in the future to become LMWS Residents. [name removed] did a great job during the build as well. [name removed] kept us up to date on the progress of the build and answered any questions or concerns that we had. [name removed] has done an exceptional job for Master Care and dealing with any issues we've had. We are glad we selected LMWS and look forward to living and referring new folks to live here for years to come.
Panama City Beach, FL, on Dec 02, 2025
I liked the how easy it was to work with the builder throughout the process while being in a different state. The procedures for designing the home were very simple. There is nothing to dislike about anything in my opinion.
Panama City Beach, on Nov 05, 2025
The communication process during and after the home was completed has been outstanding.
Panama City Beach, FL, on Dec 02, 2025
[name removed] made us feel like a valued customer throughout the entire process.
Panama City Beach, on Oct 30, 2025
Love everything about this home except for the initial beginning when everything is thrown your way to do this and that. It was so overwhelming for a widowed lady.
Panama City Beach, on Nov 23, 2025
Working with our builder, [name removed] was easy and she was thorough
Panama City Beach, FL, on Nov 30, 2025
I would have liked to have had the ability to make minor changes during the process. Specifically adding electrical outlets before the electrical installation was started.
Panama City Beach, on Oct 28, 2025
The [name removed] sales representative was very professional and knowledgeable. The superintendent in charge of the building of my home lacks the logistical skills to ensure a great build project after project. My MasterCare representative was professional, attentive, and communicated very well.
Panama City Beach, FL, on Nov 30, 2025
We enjoyed the design experience the most. Meeting with and discussing our options with the design center team was enjoyable. We disliked the communication regarding the availability of our lot options the most. As we were moving out of state, retiring and finding new employment this was extremely stressful. One would think, as a retirement, 55+ community, most people are dealing with similar circumstances. A close second would be some of the construction elements such as concrete finish, window/door quality, etc
Panama City Beach, on Oct 26, 2025
The process was very organized and communication streamlined with our Mastercare rep, [name removed]. All of our concerns or questions have been promptly addressed.
Panama City Beach, FL, on Nov 28, 2025
It has been very easy. Clear expectations and timely communication from [name removed] during the sales process and [name removed] during the build! Very accommodating. Enjoyed working with [name removed] and Cali in design. No surprises. Has exceeded our expectations! Thanks!
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Panama City Beach, FL, on Dec 21, 2025
I felt that it should’ve been communicated better that you were required to purchase title insurance with their affiliate, even though you were allowed to choose another closing company you would forfeit your incentives. That was never made clear. And we were paying cash and we didn’t want to purchase title insurance, but we felt we were forced to or forfeit our incentives. I feel like that wasn’t transparent in the sales pitch or during the contract stage.
Panama City Beach, FL, on Dec 19, 2025
Overall experience was very easy and even though we were from Atlanta, we were made to feel very involved in the process. Everyone we delt with were great, from the time we walked in to check out the community until closing and post closing. :)
Panama City Beach, FL, on Dec 16, 2025
Everything was satisfactory and we have enjoyed telling people about our new home.
Panama City Beach, FL, on Dec 12, 2025
Disliked all the paperwork. I absolutely Love my new home [name removed] is the best. Give him a pay raise.
Panama City Beach, FL, on Dec 12, 2025
All the people we dealt with were so professional and so very helpful. Overall experience was great.
Panama City Beach, FL, on Dec 09, 2025
Overall excellent performance and [name removed] and the design team were very professional. At closing the HOA. Person was not well prepared.
Panama City Beach, FL, on Dec 09, 2025
[name removed] did a fabulous job with our new home.
Panama City Beach, FL, on Dec 09, 2025
Things I dislike about the "purchase to move in" process; 1): Not having the knowledge of known locations of outlets/receptacles in our model prior to group A selections. We have a couple outlets placed right next to another due to the lack of an electrical schematic for the build plan in the sales office; 2): We were told by our sales rep that we could not select the placement of the floor outlet/receptacle in the living room floor, yet was told by our builder that we could have prior to closing. Now, I have a bad/awkward location for the outlet/receptacle in my living room floor and there is nothing that can be done to correct this; 3): I believe ALL [name removed] sales reps need to have a copy of the HOA documents and have full knowledge of the HOA requirements! We questioned whether we could park our cars over the sidewalk as our parking area is very limited due to the sidewalk on our side of the street. We were told that it is okay to park on or across the sidewalk, yet, we later discovered it is an HOA violation to park in this manner. If we were given accurate information, I surely would have selected a different location for our house build; 4): The shower surround in the guest bathroom is not mounted in an esthetic pleasing manner (huge gaps at the top of both ends of the shower). It looks awful! I feel this is gross oversight by the trades and I am very displeased with this install. During our walk through, [name removed] called his trade person and was informed that they couldn't or wouldn't correct as these ends are mounted "within specifications", If I did this install, I would NOT have left it looking like it does. [name removed] did his job but this shower insert will be a constant reminder of poor installation by the contracted trades. It is so bad that I may rip it out and do the job correctly! 5): In the master bathroom, there is a manufacturer defect in one of the sinks. During our walk through, it looked like dirt and left it to be cleaned at a later time. Upon move in, I tried to clean it when I discovered the flaw. I gave this information to the Mastercare rep, who then informed me that the trades would not replace the sink. It is a manufacturer flaw and should NOT have been installed. It will be a daily reminder that I was given several scrappy items and told to just live with it. Will these items ever get corrected or will I be forced to fix these flaws myself? However, the aspect I do like is our builder. [name removed] was phenomenal and I give him all 10's! We couldn't be present during the build due to work and living location. [name removed] was always in contact with us and provided updates very often on the progress of the build. Even after closing, [name removed] has been a great person ensuring we get everything we need and directs us to whom we need to speak to.
Panama City Beach, FL, on Dec 08, 2025
Most difficult part was design deadlines and narrowing the window for closing. Overall a good experience. Our sales rep ([name removed]) was very helpful and knowledgeable. Our builder was outstanding with communication and attention to detail. Closing and excessive fees are one sided and frustrating and I'm a little concerned that we didn't have a real estate agent and concessions weren't made for Mintos foregoing a 3.5% real estate commission but overall are pleased with our purchase.
Panama City Beach, FL, on Dec 07, 2025
I liked the constant communication and photo updates from our builder.
Panama City Beach, FL, on Dec 07, 2025
Everyone at [name removed] that we came into contact with was professional and eager to help and answer any questions that we had. Our builder, [name removed], was especially caring and knowledgeable. He kept us up to date on our build and would quickly get back with us if we had any questions or concerns.
Panama City Beach, FL, on Dec 05, 2025
[name removed], my builder, was a super star in this entire experience. On the first day, he made it so easy to trust him and enjoy the experience. He takes great pride in his work as he guides you easily through the process. I am truly fortunate for the opportunity to team up with him on my home and think of him as family. Best build experience ever!
Panama City Beach, FL, on Dec 05, 2025
Everyone was fantastic!!! [name removed], [name removed], [name removed], [name removed] and [name removed]. If I forgot anyone, please forgive ??
Panama City Beach, FL, on Dec 04, 2025
I really had the most amazing experience from start to finish. Everyone was so helpful and informative. Such a wonderful experience.
Panama City Beach, FL, on Dec 04, 2025
[name removed] was great! He was always available to talk to us and answer any questions and address any concerns. We were in Alaska throughout the building and he accommodated our time difference and made extra efforts to ensure we were included in the entire process. He provided pictures and made FaceTime calls to keep us updated. When we arrived here, we felt as though we already had someone we trusted to walk us through our new home. He was receptive and quick to address any concerns we had. We were comfortable calling him with the smallest of questions/concerns and he always made us feel heard. He assured us that he wanted everything to be perfect for us in our new home and that it was important to him that we were happy. I have seen other people on Facebook announce that they have been assigned [name removed] as their builder. I am comfortable assuring them that they have the best! I also see others say the same. [name removed] is lucky to have [name removed] on their team. He is a great representative of excellence. Thank you [name removed]!!!!!
Panama City Beach, FL, on Dec 02, 2025
I liked the how easy it was to work with the builder throughout the process while being in a different state. The procedures for designing the home were very simple. There is nothing to dislike about anything in my opinion.
Panama City Beach, FL, on Dec 02, 2025
[name removed] made us feel like a valued customer throughout the entire process.
Panama City Beach, FL, on Nov 30, 2025
I would have liked to have had the ability to make minor changes during the process. Specifically adding electrical outlets before the electrical installation was started.
Panama City Beach, FL, on Nov 30, 2025
We enjoyed the design experience the most. Meeting with and discussing our options with the design center team was enjoyable. We disliked the communication regarding the availability of our lot options the most. As we were moving out of state, retiring and finding new employment this was extremely stressful. One would think, as a retirement, 55+ community, most people are dealing with similar circumstances. A close second would be some of the construction elements such as concrete finish, window/door quality, etc
Panama City Beach, FL, on Nov 28, 2025
It has been very easy. Clear expectations and timely communication from [name removed] during the sales process and [name removed] during the build! Very accommodating. Enjoyed working with [name removed] and Cali in design. No surprises. Has exceeded our expectations! Thanks!
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Panama City Beach, on Dec 22, 2025
Dislike - no flexibility in even simple changes to house construction (add insulation to interior wall, additional shelf in shower, etc.). I am having issues with HOA approval for solar panels. HOA has unnecessary insurance requirements that my provider is unwilling to provide. Solar rebates are expiring so I am out about $5000 in solar installation costs because I can't get this resolved. Like - people have been great!
Panama City Beach, on Dec 20, 2025
A direct cintact ([name removed]) who will take our calls and resolve our issues promptly and professionally.
Panama City Beach, on Dec 17, 2025
I feel like they care about me and addressing any issues I bring to their attention.
Panama City Beach, on Dec 16, 2025
[name removed] staff have been very good overall. One area that is lacking is communication between subcontractors and Mastercare most notably Triad.
Panama City Beach, on Dec 13, 2025
If the builder had spent more time in the small details, I wouldn’t of had to deal with the mold behind the sink, re pour my driveway which will never match the vents had to be adjusted, grout was a mess and was re done in the bathroom floor. My master are person was great but can’t say [name removed] was as detailed as he could have been. I was impressed with [name removed] the builder of single family homes, he made sure the house was in perfect shape before the owners moved in.
Panama City Beach, on Dec 12, 2025
The desire to make sure we are happy with our home, and keep us safe with any issues that have arisen. Promptly attention to any concerns or questions from our Mastercare [name removed] [name removed]. She has gone above and beyond to solve any issues we have had.
Panama City Beach, on Dec 12, 2025
We really liked our sales rep, [name removed], our Build Supv, [name removed], and MasterCare [name removed], [name removed]. They were all very professional, gave us great advice when we asked for it and they were very responsive to our needs.
Panama City Beach, on Dec 11, 2025
responsive to questions or issues, so far, they have addressed all issues in a timely manner
Panama City Beach, on Dec 09, 2025
Loud pump noises installed by [name removed] Pool company..Decibel readings at 76..Bay county noise ordinance at 60am & 55pm. No one should have a single family home with this noise heard directly inside their home. Nothing done and it has killed the peace and joy of my new Home!!!
Panama City Beach, on Dec 05, 2025
The builder [name removed] and our rep [name removed] have been great.
Panama City Beach, on Dec 03, 2025
Neighbors are very friendly. [name removed] staff knowledgeable about construction process l
Panama City Beach, on Nov 27, 2025
It has been one of the easiest and greatest experiences me and my wife have loved all of it and we do recommend it to all of are friends and family. Thank all of you so much.
Panama City Beach, on Nov 27, 2025
Not thrilled with the way the Gutter company repaired the leaking gutters by using silicone caulk. Do not believe the repair will last very long.
Panama City Beach, on Nov 24, 2025
How responsive our builder was even after we moved in. He kept us informed with lots of pictures and treated us like family. Then there was [name removed] who took care of several issues. He responded quickly to request and got the problem fixed promptly!
Panama City Beach, on Nov 24, 2025
Starting with [name removed], he did a great job for sure! Have and will recommend more folks to [name removed] in the future to become LMWS Residents. [name removed] did a great job during the build as well. [name removed] kept us up to date on the progress of the build and answered any questions or concerns that we had. [name removed] has done an exceptional job for Master Care and dealing with any issues we've had. We are glad we selected LMWS and look forward to living and referring new folks to live here for years to come.
Panama City Beach, on Nov 23, 2025
Working with our builder, [name removed] was easy and she was thorough
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Panama City Beach, on Dec 22, 2025
I want to be very clear that we have realistic expectations. However, we are increasingly concerned that several legitimate issues are being dismissed, seemingly because expectations are not aligned. First, our sink is defective. This is not a cosmetic issue. It consistently stains, and this has been an ongoing problem since installation. We are still within our one-year build warranty, yet no corrective action has been taken. We were told it will not be fixed/replaced. Second, we were informed that the water lines in the attic do not meet current code and were told by our representative that compliance “depends on when the house was permitted.” This explanation is confusing and concerning. If the home was permitted three years before we even signed a contract, that is not within our control. Additionally, we were previously told that our home was permitted after we signed our contract, so the information we are receiving is inconsistent. (we signed in 3/2024) We just completed our one-year Mastercare appointment and understand that there has not yet been sufficient time to resolve the items discussed. However, we were told someone would follow up with us in early January. Our one-year warranty expires on January 22, and we want to ensure that all outstanding issues are formally acknowledged and addressed within that timeframe. We are not asking for anything unreasonable—only that documented defects and code-related concerns be resolved appropriately and in accordance with the warranty terms.
Panama City Beach, on Dec 21, 2025
My builder and my MasterCare representative have been quite helpful and available.
Panama City Beach, on Dec 21, 2025
Too much pushback from [name removed] on some bigger repairs
Panama City Beach, on Dec 18, 2025
Everyone is awesome to work with. The Minto team is always helpful, knowledgeable and friendly. We also love our home! It's a beautiful home and even better than anticipated.
Panama City Beach, on Dec 12, 2025
The length of time to get Landscape repairs done is longer than it should be. Mastercare rep and response to issues has been outstanding. [name removed] is very responsive and always on top of any request.
Panama City Beach, on Dec 12, 2025
Placement of light switches could be improved on future builds!
Panama City Beach, on Dec 10, 2025
They made the building experience easy to navigate
Panama City Beach, on Dec 10, 2025
I liked the process of the build and the follow up through the year of our warranty. Our builder [name removed] was awesome with the whole journey.
Panama City Beach, on Dec 09, 2025
From the builder, to our sales representative, to the contractors, to the [name removed] warranty rep, every front one has been very responsive and helpful in answering any questions or taking care of our needs.
Panama City Beach, on Dec 08, 2025
If we had any issues, our representative responded quickly and scheduled the repair work.
Panama City Beach, on Dec 04, 2025
As it relates to our actual home build. We are thrilled with the product and our building supervisor, [name removed] was fantastic to work with. He stayed on top of all aspects of our building process. [name removed] communicated very effectively and at least once weekly. He sent us pictures of our build weekly and often met us on site whenever we had any questions. Once we took possession of our new home our Mastercare rep [name removed], has been absolutely amazing. She is extremely knowledgeable, professional and always willing to go the extra mile to make sure we are safe and happy in our home. She checks in with us often to make sure everything is ok and is extremely responsive when we have a question or concern. She treats us as though we are the only owners she takes care of. Her extensive knowledge of home building has been invaluable to us as questions have arisen. We have built several houses in the past and working with [name removed] was the best builder experience we’ve ever had! Moreover, having MasterCare’s [name removed] walk with us through our first year in our new home, new community, new state etc has been absolutely invaluable. Most builders can build a decent home but the follow through from [name removed] with [name removed] is what will make us strongly push our friends and family to buy a home in here too. [name removed] has made our home building/buying process the best experience we’ve ever had and honestly all my neighbors who’ve worked with first [name removed] then [name removed] feel the same. On a personal note, [name removed] has been a godsend to us in so many ways! Dealing with my panicked calls, occasionally outside of business hours because of problems I’ve have in our home. Her professionalism and patience is commendable. Both occasions were my fault not [name removed]! She kindly didn’t laugh at me while telling me my electric service wasn’t broken I just needed to flip switches I didn’t know were connected! [name removed] has not only helped us by immediately handling every problem we’ve come across in our home very professionally she has helped us get the most out if every aspect of it. She answers all our questions even those not about the house but about this part of Florida that is so new to us. She is someone we would absolutely want to work with again and [name removed] should be commended for having such an excellent representative in [name removed]. However, the HOA has real issues and as long as [name removed] is in control of that there is much work to be done. [name removed] should send a survey to all the homeowners here regarding the HOA personnel and policies as a stand alone questionnaire. You’d get an earful!
Panama City Beach, on Nov 29, 2025
I think it’s ridiculous that I cannot get cold water in my house. While the majority of this experience has been great. This one item really bothers me. I wanted to lower the score for trusting things to be taken care of, but I didn’t want it to hurt my Mastercare rep’s score because this is not his fault and he has done a good job. I’m truly shocked that having cold water is not something that is part of [name removed]’s “commitment” to me.
Panama City Beach, on Nov 21, 2025
[name removed] has been helpful and quick to handle any issues that come up
Panama City Beach, on Nov 15, 2025
The time it takes for work orders completed with the yard service. Also, we were told we would have a tree screen in our backyard and that never got done.
Panama City Beach, on Nov 09, 2025
The upfront wait for a lot and poor communication about how lots are approved and sold to families did make sense as a buyer.
Panama City Beach, on Nov 05, 2025
The communication process during and after the home was completed has been outstanding.
Panama City Beach, on Oct 30, 2025
Love everything about this home except for the initial beginning when everything is thrown your way to do this and that. It was so overwhelming for a widowed lady.
Panama City Beach, on Oct 28, 2025
The [name removed] sales representative was very professional and knowledgeable. The superintendent in charge of the building of my home lacks the logistical skills to ensure a great build project after project. My MasterCare representative was professional, attentive, and communicated very well.