Top Homebuilder Ratings & Reviews

Minto Communities - USA

Latitude Margaritaville Watersound

1,667 Homeowner Reviews Completed Apr 2025 - Oct 2026

Overall Satisfaction

4.6
Customers' overall satisfaction
4.9
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Overall Experience

4.9

Purchase Experience

4.8

Home Personalization Experience

4.9

Construction Experience

4.9

Customer Care Experience

4.9

Home Readiness

4.9

Community Profile

Our story begins in 1955 with a simple belief: that we could build better places to live, work and play, one home and one relationship at a time. Since then, The Minto Group has successfully built a fully-integrated real estate company that can meet the needs of any individual, family, investor or business. We’ve accomplished a lot over the years, and as we continue to celebrate new ventures, milestones, innovations and investments, we’re always looking ahead to what’s possible. Read on to learn more about our journey over the past 60+ years.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Panama City Beach, FL, on Oct 25, 2026

Our builder [name removed] was the best part of this process. He involved us in every step. Pictures, meetings, [name removed] looked out for us and our new HOME. He did more than we could’ve ever asked. So happy with him.

5.0
Verified Homeowner
Panama City Beach, on Oct 25, 2026

Happy here

5.0
Verified Homeowner
Panama City Beach, on Oct 25, 2026

Very much Liked the builder and MasterCare rep!

4.0
Verified Homeowner
Panama City Beach, FL, on Oct 17, 2026

Communication was good during the process.

5.0
Verified Homeowner
Panama City Beach, on Oct 24, 2026

I would like to say the sales staff was great as were the design center folks. A week after I closed on my house a hole in my roof was discovered. I happen to be visiting my house during a rain storm to find water poring from around the air vent in the ceiling onto the den floor. I have greasy hand print and other greasy marks on my windows above the front door. I have reported it to Mastercard and people were suppose to have come out but I have been told that they only use water to clean. Water isn't going to get the grease marks off the windows otherwise it would have washed off already On top of that I made an appointment for my 6 month visit. A month later it was cancelled. It was already going to the 7 month visit but because I don't live in the house full-time and I live in Tampa the next time I can be there due to my work schedule is February, 10 months after close.

2.2
Verified Homeowner
Panama City Beach, on Oct 25, 2026

I reported a leaking toilet base to my Master Care representative at our end of year meeting and she scheduled a plumber to come and assess the toilet. On October 14th the plumber took pictures, told me what he thought about the leak and said he would have to contact his boss to see if it would be covered by the warranty. I've never heard back. A scheduled visit by my Master Care representative for a garage door technician to balance our garage door has been scheduled twice with the technician never showing up or calling to let me know he wasn't coming. The other technicians scheduled based on our end of year meeting all came on time and completed the repairs. When you have to make arrangements to be home for a 4 hour block of time and the technician neither shows up or calls it leads me to believe that the technicians company isn't following up on what they are scheduling is getting done. Our landscaping is deplorable! As a homeowner in Bay County, Florida for over 30 years I haven't experienced such unhealthy looking grass, trees and shrubs in my former neighborhood and I didn't have an automatic sprinkler system! We were expecting a much better standard of landscaping care based on the appearance of the amenity center and roadside landscaping throughout the community. Our yard faces southwest with sun all day long, our grass is mostly dead, I've had past work orders on dead shrubs and now have a tree and another shrub that have dropped almost half of their leaves. I have had to pull my own weeds out of the planters since I've only witnessed mowing, edging and pine straw replacement occurring in the 11 month I've lived here. I have forwarded pictures of what I've been told are Army Worms moving along the sidewalks around our cottage since our grass has been slowly dying for months and the Tiki Talk reports that measures are being taken to treat the infestation. Well, it isn't working. If the landscaping supervisors would walk around the properties they could see up close what the condition of the landscaping is.

3.7
Verified Homeowner
Panama City Beach, FL, on Oct 11, 2026

My bad experience trying to get my significant other registered as resident…

4.6
Verified Homeowner
Panama City Beach, on Oct 23, 2026

We purposely waited and chose our lot given there was nothing in front of us or behind us but green space. Privacy was one of our highest priorities. Unbeknownst to us, our neighbor’s lot is a reverse pie lot and our lanais are angled too close to one another. This was a disappointment that we were not told this. We would have chosen a different lot had we been told.

4.5
Verified Homeowner
Panama City Beach, on Oct 24, 2026

[name removed] employees or representatives making promises that they did not follow through on.

3.0
Verified Homeowner
Panama City Beach, FL, on Oct 07, 2026

From the start [name removed] and [name removed] to [name removed] and [name removed], now [name removed] have been amazing! Appreciate it immensely.

5.0
Verified Homeowner
Panama City Beach, on Oct 19, 2026

The HOA team—aside from a few select people—are non-responsive (they don’t return email, nor do they respond to voicemail messages). When I asked a few of them about that, their response was: “We’’re really busy.” WOW. If I had used that line in my former business— before I retired—I wouldn’t have had a business. There are some that are awesome, and if you’d like to know who I think is doing a great job, I will name them if you want to call me. [name removed]

5.0
Verified Homeowner
Panama City Beach, on Oct 24, 2026

The process of purchasing the lot for the house to be on was a cluster!

4.6
Verified Homeowner
Panama City Beach, FL, on Sep 27, 2026

Liked progress pictures sent to us almost every Friday afternoon. Dislike the approach to the driveway and garage, has a lip that is not smooth ??

5.0
Verified Homeowner
Panama City Beach, on Oct 14, 2026

Our Master Care Superintendent [name removed] Frame has been great to work with, attentive and responsive.

5.0
Verified Homeowner
Panama City Beach, on Oct 22, 2026

Everyone has been kind and accommodating as far as making repairs to the home within the 1-year warranty, The workers and Minto Superintendent have been very cooperating, but unfortunately the work either has been ignored or denied. A driveway issue that was pointed out to [name removed] and now [name removed], have been not addressed based on the fact that [name removed] is not responsible for cracks or holes in driveway. My contention is that the work was never done correctly, then it is on the builder. I would love to explain further if possible....

4.5
Verified Homeowner
Panama City Beach, FL, on Sep 21, 2026

It all went so smoothly!

5.0
Verified Homeowner
Panama City Beach, on Oct 10, 2026

We liked the communication with the builder throughout our build

5.0
Verified Homeowner
Panama City Beach, on Oct 20, 2026

This was our third home build over many years - and by far the most enjoyable. [name removed], our builder - was amazing and gained our trust early in the process with regular updates. We were living out of the country so his communication was our only link to this important project! At the “final walkthrough”, which was our only walkthrough - we truly felt [name removed] had led his team as if the house was built for he & his family! Since closing, and for almost an entire year living in our beautiful home - [name removed] has been a wonderful link to [name removed] for us - being a joy to work with, so kind and professional!! Her level of service to us is not often present (from others) in the world we all now live in! We don’t always provide over the top reviews - and - these folks earned them!! Needless to say - we are well pleased!!

4.7
Verified Homeowner
Panama City Beach, FL, on Sep 20, 2026

The entire team from start to finish was great to work with !!!!

5.0
Verified Homeowner
Panama City Beach, on Oct 03, 2026

We love the community. We would like higher quality appliances and finishes in the homes.

5.0
Verified Homeowner
Panama City Beach, on Oct 12, 2026

I don’t like the mowing schedule. I take pride in my lawn and I would like it mowed every 7-10 days. That’s not happening

5.0
Verified Homeowner
Panama City Beach, FL, on Sep 20, 2026

[name removed] was the best at providing information as we were going back and forth. He is excellent at checking in and follow up. Everything from the very beginning from stepping foot into the sales center until closing day he made sure we always felt heard, was fast to get questions answered and always made sure we were satisfied.

5.0
Verified Homeowner
Panama City Beach, on Sep 30, 2026

I love living in this community but the lawn care is lacking!

5.0
Verified Homeowner
Panama City Beach, on Oct 10, 2026

The fitness center does not provide participants any information regarding gym ediquette, considering that most of the participants have never set foot in a gym prior to living here. There is no one monitoring gym activity. For example, it’s not uncommon for participants to grab a set or multiple sets of dumbbells and take them into an empty classroom and keep them for 45 minutes to an hour. Participants rest weights on the benches while resting between sets. There are many other examples too few to mention!

4.2
Verified Homeowner
Panama City Beach, FL, on Sep 18, 2026

The people were great! Very supportive, open and transparent. From [name removed] in the Sales office to [name removed] our design consultant, [name removed] (a superstar) our builder to [name removed] our MasterCare rep - all seem genuinely invested in our happiness and satisfaction!

5.0
Verified Homeowner
Panama City Beach, on Sep 30, 2026

I love my warranty rep [name removed] as well as my builder [name removed]. They have both been so kind and responsive. I love my home and the quality is excellent. I feel very fortunate to be retiring here. [name removed] and [name removed] were also excellent in the purchase and design process.

5.0
Verified Homeowner
Panama City Beach, on Oct 08, 2026

I like the quick response I receive to questions or issue when I ask.

5.0
Verified Homeowner
Panama City Beach, FL, on Sep 16, 2026

Not totally upfront about funding fee and additional development related closing costs. It was an unexpected cost to me. Advertising home cost without the cost of the lot appears deceptive.

4.6
Verified Homeowner
Panama City Beach, on Sep 26, 2026

Everyone I have contacted throughout the whole process from buying to move in and becoming a resident has been very friendly, professional, and has either met my expectations or exceeded. I could not be happier with my home, the community and all the [name removed] employees that have helped us along the way!

5.0
Verified Homeowner
Panama City Beach, on Oct 06, 2026

We have enjoyed the friendly neighbors. The mastercare always followed through.

5.0
Verified Homeowner
Panama City Beach, FL, on Sep 13, 2026

The lack of flexibility on some of the options. Example. I wanted the Vent Hood and Microwave/Oven, but also want a second oven. You offer a stand alone oven/range that could easily have been installed in place of the cabinet and is available if I would have chosen to not have the vent hood. More flexibility would be great.

4.9
Verified Homeowner
Panama City Beach, on Sep 24, 2026

Nothing

5.0
Verified Homeowner
Panama City Beach, on Oct 03, 2026

Thrilled with quality of construction and thoughtful planning of community.

4.8
Verified Homeowner
Panama City Beach, FL, on Sep 11, 2026

Disliked the concrete quality but issue was resolved thanks to [name removed]

5.0
Verified Homeowner
Panama City Beach, on Sep 23, 2026

The landscaping in our lot has been horrible since we closed in March and has yet to be resolved. Also, we have an unaddressed issue with an $11 fee charged to us by the HOA. Unresolved since July.

4.1
Verified Homeowner
Panama City Beach, on Sep 28, 2026

Your people are stretched to thin and have very weak follow up. I have to harass and send repeated documentation to get them to follow up in an Average amount of time. We have had a dead palm tree in our front yard for longer than 60 days. Our microwave has been broken and a liability for months. No I would not recommend [name removed] as a company that cares about its clients. The landscaping for a $1Million dollar home is a joke.

1.8
Verified Homeowner
Panama City Beach, FL, on Sep 10, 2026

[name removed], the Builder that worked with us kept us updated on a regular basis. He was awesome answered any questions was there whenever we needed something he was just wonderful. I can’t speak highly enough.

5.0
Verified Homeowner
Panama City Beach, on Sep 19, 2026

Everyone we dealt with did what they said they would do.

5.0
Verified Homeowner
Panama City Beach, on Sep 24, 2026

Like - builder ([name removed]) did a great job Dislike - amount of $ required for build vs. rolling cost into price of house

4.0
Verified Homeowner
Panama City Beach, FL, on Sep 09, 2026

I liked all the updates that I got throughout the process. I also liked that my closing was able to be worked into my schedule.

5.0
Verified Homeowner
Panama City Beach, on Sep 15, 2026

Everyone is very helpful and responsive. Most of my interactions have been with [name removed] and he has been terrific to work with.

5.0
Verified Homeowner
Panama City Beach, on Sep 24, 2026

We have had issues with landscaping for months now. Sod has been replaced but died within two months. There are several sprinkler heads that need replacing for weeks now. The entrance of the subdivision on [name removed] Boulevard looks beautiful but the same care and attention is not given to the residents. The landscaping company is capable of making our lawns look good but do not take the time to do it. Is this the decision made by [name removed] or landscaping company? We also have a list of year end issues that need to be fixed. Met with our Mastercare representative on September 1 and so far nothing has been resolved.

3.8
Verified Homeowner
Panama City Beach, FL, on Sep 01, 2026

[name removed] did a really good job of updating us weekly on the progress of our home. We have no complaints.

5.0
Verified Homeowner
Panama City Beach, on Sep 08, 2026

I like our outstanding sales rep [name removed] and both our builders [name removed] and [name removed]. Great team.

5.0
Verified Homeowner
Panama City Beach, on Sep 23, 2026

Communication has been terrific.

4.8
Verified Homeowner
Panama City Beach, on Aug 29, 2026

[name removed] takes care of issues in a timely manner with a smile on his face.

5.0
Verified Homeowner
Panama City Beach, FL, on Aug 30, 2026

We can’t think of anything. Everything went smoothly and quickly. We’ve been very well pleased.

5.0
Verified Homeowner
Panama City Beach, on Sep 10, 2026

Has been smooth so far. Unfortunate that warranty representatives turn over so much.

4.2
Verified Homeowner
Panama City Beach, on Aug 28, 2026

I love everything about living here. [name removed] built me an awesome home. [name removed] from [name removed] has handled my issues in a speedy manner. This is my 2nd home I built here, and I would build a third one.

5.0
Verified Homeowner
Panama City Beach, FL, on Aug 30, 2026

We appreciated our home builder [name removed]’s hard work, and his great communication. Out Sales person [name removed] made himself available for questions and made this easy.

5.0
Verified Homeowner
Panama City Beach, on Sep 08, 2026

high turnover rate

5.0
Verified Homeowner
Panama City Beach, on Aug 28, 2026

I appreciate the [name removed] representatives . They are responsive and take care of any issues that come up. They are very personable and easy to work with. The Landscaping Co do NOT do a good job. My palm tree dead , bushes dying , all bushes are mostly dead, long weeds and grass in all beds, soakers do not work around house or in center of driveway and requested tree to be removed from center of driveway , scratched cars, reported all this , sent 4 work requests and Nothing! Our landscaping is Very Poor!!!! I believe this is a HOA problem. When they send a young guy out to look , he never turns water on and was arrogant and never even bent over to look or took photos? I sent photos to [name removed] and nothing yet!! No one cares about the Landscaping. So disappointed. .. it’s an irrigation problem….. the sprinklers and soakers do Not come on . I have reported this since May. The landscape guys they send Do not check anything . They drive up , walk around and leave ! If you go outside to discuss they just dont check anything at all and leave .. this is a real problem. Our landscaping looks like an apt complex. We paid a lot of money for our pool, extended lanai , screen and 2 palm tress and everything behind it is Dead. Your Minto Master Care [name removed] is Excellent , your Landscaping [name removed] gets a Zero. Even Now..After numerous service requests, our tiny shrubs, palm trees , bushes and grass continues to wither away and the vehicle damaging tree between our driveways still stands and bushes under it dying??

5.0
Verified Homeowner
Panama City Beach, FL, on Aug 30, 2026

Loved working with [name removed] through the QC process, she was awesome

5.0
Verified Homeowner
Panama City Beach, on Sep 03, 2026

Our builder. [name removed] was great and kept us informed every step of the way. [name removed] our [name removed] took care of any issues after we moved in. [name removed] was very quick to respond and address the few issues we had. Overall we are very pleased with the entire process.

4.9
Verified Homeowner
Panama City Beach, on Aug 24, 2026

Quick response when I have issues.

4.9
Verified Homeowner
Panama City Beach, on Aug 24, 2026

Love it here! The HOA is the best, especially [name removed].

5.0
Verified Homeowner
Panama City Beach, FL, on Aug 28, 2026

I appreciated the can-do attitude exhibited from every member of the team. Whatever they could do to optimize the experience for us.

5.0
Verified Homeowner
Panama City Beach, on Aug 21, 2026

I think a couple of my small issues could have been resolved to my satisfaction-wanted palm tree shutters even at my expense for my cottage. Also my lanai has a crack that is not being fixed. Otherwise, love my home so much!!

4.8
Verified Homeowner
Panama City Beach, on Aug 23, 2026

Friendly and people are easily accessible. Good communication while building.

4.4
Verified Homeowner
Panama City Beach, FL, on Aug 28, 2026

Overall easy and coomplete support. Some limitations on options but understanbd they cannot offer the world. Little flexibility and nothing outside of the options. Not always the best price on options but convenience has its price.

4.8
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Panama City Beach, FL, on Oct 25, 2026

Our builder [name removed] was the best part of this process. He involved us in every step. Pictures, meetings, [name removed] looked out for us and our new HOME. He did more than we could’ve ever asked. So happy with him.

5.0
Verified Homeowner
Panama City Beach, FL, on Oct 17, 2026

Communication was good during the process.

5.0
Verified Homeowner
Panama City Beach, FL, on Oct 11, 2026

My bad experience trying to get my significant other registered as resident…

4.6
Verified Homeowner
Panama City Beach, FL, on Oct 07, 2026

From the start [name removed] and [name removed] to [name removed] and [name removed], now [name removed] have been amazing! Appreciate it immensely.

5.0
Verified Homeowner
Panama City Beach, FL, on Sep 27, 2026

Liked progress pictures sent to us almost every Friday afternoon. Dislike the approach to the driveway and garage, has a lip that is not smooth ??

5.0
Verified Homeowner
Panama City Beach, FL, on Sep 21, 2026

It all went so smoothly!

5.0
Verified Homeowner
Panama City Beach, FL, on Sep 20, 2026

The entire team from start to finish was great to work with !!!!

5.0
Verified Homeowner
Panama City Beach, FL, on Sep 20, 2026

[name removed] was the best at providing information as we were going back and forth. He is excellent at checking in and follow up. Everything from the very beginning from stepping foot into the sales center until closing day he made sure we always felt heard, was fast to get questions answered and always made sure we were satisfied.

5.0
Verified Homeowner
Panama City Beach, FL, on Sep 18, 2026

The people were great! Very supportive, open and transparent. From [name removed] in the Sales office to [name removed] our design consultant, [name removed] (a superstar) our builder to [name removed] our MasterCare rep - all seem genuinely invested in our happiness and satisfaction!

5.0
Verified Homeowner
Panama City Beach, FL, on Sep 16, 2026

Not totally upfront about funding fee and additional development related closing costs. It was an unexpected cost to me. Advertising home cost without the cost of the lot appears deceptive.

4.6
Verified Homeowner
Panama City Beach, FL, on Sep 13, 2026

The lack of flexibility on some of the options. Example. I wanted the Vent Hood and Microwave/Oven, but also want a second oven. You offer a stand alone oven/range that could easily have been installed in place of the cabinet and is available if I would have chosen to not have the vent hood. More flexibility would be great.

4.9
Verified Homeowner
Panama City Beach, FL, on Sep 11, 2026

Disliked the concrete quality but issue was resolved thanks to [name removed]

5.0
Verified Homeowner
Panama City Beach, FL, on Sep 10, 2026

[name removed], the Builder that worked with us kept us updated on a regular basis. He was awesome answered any questions was there whenever we needed something he was just wonderful. I can’t speak highly enough.

5.0
Verified Homeowner
Panama City Beach, FL, on Sep 09, 2026

I liked all the updates that I got throughout the process. I also liked that my closing was able to be worked into my schedule.

5.0
Verified Homeowner
Panama City Beach, FL, on Sep 01, 2026

[name removed] did a really good job of updating us weekly on the progress of our home. We have no complaints.

5.0
Verified Homeowner
Panama City Beach, FL, on Aug 30, 2026

We can’t think of anything. Everything went smoothly and quickly. We’ve been very well pleased.

5.0
Verified Homeowner
Panama City Beach, FL, on Aug 30, 2026

We appreciated our home builder [name removed]’s hard work, and his great communication. Out Sales person [name removed] made himself available for questions and made this easy.

5.0
Verified Homeowner
Panama City Beach, FL, on Aug 30, 2026

Loved working with [name removed] through the QC process, she was awesome

5.0
Verified Homeowner
Panama City Beach, FL, on Aug 28, 2026

I appreciated the can-do attitude exhibited from every member of the team. Whatever they could do to optimize the experience for us.

5.0
Verified Homeowner
Panama City Beach, FL, on Aug 28, 2026

Overall easy and coomplete support. Some limitations on options but understanbd they cannot offer the world. Little flexibility and nothing outside of the options. Not always the best price on options but convenience has its price.

4.8
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Panama City Beach, on Oct 25, 2026

Very much Liked the builder and MasterCare rep!

4.0
Verified Homeowner
Panama City Beach, on Oct 24, 2026

I would like to say the sales staff was great as were the design center folks. A week after I closed on my house a hole in my roof was discovered. I happen to be visiting my house during a rain storm to find water poring from around the air vent in the ceiling onto the den floor. I have greasy hand print and other greasy marks on my windows above the front door. I have reported it to Mastercard and people were suppose to have come out but I have been told that they only use water to clean. Water isn't going to get the grease marks off the windows otherwise it would have washed off already On top of that I made an appointment for my 6 month visit. A month later it was cancelled. It was already going to the 7 month visit but because I don't live in the house full-time and I live in Tampa the next time I can be there due to my work schedule is February, 10 months after close.

2.2
Verified Homeowner
Panama City Beach, on Oct 23, 2026

We purposely waited and chose our lot given there was nothing in front of us or behind us but green space. Privacy was one of our highest priorities. Unbeknownst to us, our neighbor’s lot is a reverse pie lot and our lanais are angled too close to one another. This was a disappointment that we were not told this. We would have chosen a different lot had we been told.

4.5
Verified Homeowner
Panama City Beach, on Oct 19, 2026

The HOA team—aside from a few select people—are non-responsive (they don’t return email, nor do they respond to voicemail messages). When I asked a few of them about that, their response was: “We’’re really busy.” WOW. If I had used that line in my former business— before I retired—I wouldn’t have had a business. There are some that are awesome, and if you’d like to know who I think is doing a great job, I will name them if you want to call me. [name removed]

5.0
Verified Homeowner
Panama City Beach, on Oct 14, 2026

Our Master Care Superintendent [name removed] Frame has been great to work with, attentive and responsive.

5.0
Verified Homeowner
Panama City Beach, on Oct 10, 2026

We liked the communication with the builder throughout our build

5.0
Verified Homeowner
Panama City Beach, on Oct 03, 2026

We love the community. We would like higher quality appliances and finishes in the homes.

5.0
Verified Homeowner
Panama City Beach, on Sep 30, 2026

I love living in this community but the lawn care is lacking!

5.0
Verified Homeowner
Panama City Beach, on Sep 30, 2026

I love my warranty rep [name removed] as well as my builder [name removed]. They have both been so kind and responsive. I love my home and the quality is excellent. I feel very fortunate to be retiring here. [name removed] and [name removed] were also excellent in the purchase and design process.

5.0
Verified Homeowner
Panama City Beach, on Sep 26, 2026

Everyone I have contacted throughout the whole process from buying to move in and becoming a resident has been very friendly, professional, and has either met my expectations or exceeded. I could not be happier with my home, the community and all the [name removed] employees that have helped us along the way!

5.0
Verified Homeowner
Panama City Beach, on Sep 24, 2026

Nothing

5.0
Verified Homeowner
Panama City Beach, on Sep 23, 2026

The landscaping in our lot has been horrible since we closed in March and has yet to be resolved. Also, we have an unaddressed issue with an $11 fee charged to us by the HOA. Unresolved since July.

4.1
Verified Homeowner
Panama City Beach, on Sep 19, 2026

Everyone we dealt with did what they said they would do.

5.0
Verified Homeowner
Panama City Beach, on Sep 15, 2026

Everyone is very helpful and responsive. Most of my interactions have been with [name removed] and he has been terrific to work with.

5.0
Verified Homeowner
Panama City Beach, on Sep 08, 2026

I like our outstanding sales rep [name removed] and both our builders [name removed] and [name removed]. Great team.

5.0
Verified Homeowner
Panama City Beach, on Aug 29, 2026

[name removed] takes care of issues in a timely manner with a smile on his face.

5.0
Verified Homeowner
Panama City Beach, on Aug 28, 2026

I love everything about living here. [name removed] built me an awesome home. [name removed] from [name removed] has handled my issues in a speedy manner. This is my 2nd home I built here, and I would build a third one.

5.0
Verified Homeowner
Panama City Beach, on Aug 28, 2026

I appreciate the [name removed] representatives . They are responsive and take care of any issues that come up. They are very personable and easy to work with. The Landscaping Co do NOT do a good job. My palm tree dead , bushes dying , all bushes are mostly dead, long weeds and grass in all beds, soakers do not work around house or in center of driveway and requested tree to be removed from center of driveway , scratched cars, reported all this , sent 4 work requests and Nothing! Our landscaping is Very Poor!!!! I believe this is a HOA problem. When they send a young guy out to look , he never turns water on and was arrogant and never even bent over to look or took photos? I sent photos to [name removed] and nothing yet!! No one cares about the Landscaping. So disappointed. .. it’s an irrigation problem….. the sprinklers and soakers do Not come on . I have reported this since May. The landscape guys they send Do not check anything . They drive up , walk around and leave ! If you go outside to discuss they just dont check anything at all and leave .. this is a real problem. Our landscaping looks like an apt complex. We paid a lot of money for our pool, extended lanai , screen and 2 palm tress and everything behind it is Dead. Your Minto Master Care [name removed] is Excellent , your Landscaping [name removed] gets a Zero. Even Now..After numerous service requests, our tiny shrubs, palm trees , bushes and grass continues to wither away and the vehicle damaging tree between our driveways still stands and bushes under it dying??

5.0
Verified Homeowner
Panama City Beach, on Aug 24, 2026

Love it here! The HOA is the best, especially [name removed].

5.0
Verified Homeowner
Panama City Beach, on Aug 21, 2026

I think a couple of my small issues could have been resolved to my satisfaction-wanted palm tree shutters even at my expense for my cottage. Also my lanai has a crack that is not being fixed. Otherwise, love my home so much!!

4.8
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Panama City Beach, on Oct 25, 2026

Happy here

5.0
Verified Homeowner
Panama City Beach, on Oct 25, 2026

I reported a leaking toilet base to my Master Care representative at our end of year meeting and she scheduled a plumber to come and assess the toilet. On October 14th the plumber took pictures, told me what he thought about the leak and said he would have to contact his boss to see if it would be covered by the warranty. I've never heard back. A scheduled visit by my Master Care representative for a garage door technician to balance our garage door has been scheduled twice with the technician never showing up or calling to let me know he wasn't coming. The other technicians scheduled based on our end of year meeting all came on time and completed the repairs. When you have to make arrangements to be home for a 4 hour block of time and the technician neither shows up or calls it leads me to believe that the technicians company isn't following up on what they are scheduling is getting done. Our landscaping is deplorable! As a homeowner in Bay County, Florida for over 30 years I haven't experienced such unhealthy looking grass, trees and shrubs in my former neighborhood and I didn't have an automatic sprinkler system! We were expecting a much better standard of landscaping care based on the appearance of the amenity center and roadside landscaping throughout the community. Our yard faces southwest with sun all day long, our grass is mostly dead, I've had past work orders on dead shrubs and now have a tree and another shrub that have dropped almost half of their leaves. I have had to pull my own weeds out of the planters since I've only witnessed mowing, edging and pine straw replacement occurring in the 11 month I've lived here. I have forwarded pictures of what I've been told are Army Worms moving along the sidewalks around our cottage since our grass has been slowly dying for months and the Tiki Talk reports that measures are being taken to treat the infestation. Well, it isn't working. If the landscaping supervisors would walk around the properties they could see up close what the condition of the landscaping is.

3.7
Verified Homeowner
Panama City Beach, on Oct 24, 2026

[name removed] employees or representatives making promises that they did not follow through on.

3.0
Verified Homeowner
Panama City Beach, on Oct 24, 2026

The process of purchasing the lot for the house to be on was a cluster!

4.6
Verified Homeowner
Panama City Beach, on Oct 22, 2026

Everyone has been kind and accommodating as far as making repairs to the home within the 1-year warranty, The workers and Minto Superintendent have been very cooperating, but unfortunately the work either has been ignored or denied. A driveway issue that was pointed out to [name removed] and now [name removed], have been not addressed based on the fact that [name removed] is not responsible for cracks or holes in driveway. My contention is that the work was never done correctly, then it is on the builder. I would love to explain further if possible....

4.5
Verified Homeowner
Panama City Beach, on Oct 20, 2026

This was our third home build over many years - and by far the most enjoyable. [name removed], our builder - was amazing and gained our trust early in the process with regular updates. We were living out of the country so his communication was our only link to this important project! At the “final walkthrough”, which was our only walkthrough - we truly felt [name removed] had led his team as if the house was built for he & his family! Since closing, and for almost an entire year living in our beautiful home - [name removed] has been a wonderful link to [name removed] for us - being a joy to work with, so kind and professional!! Her level of service to us is not often present (from others) in the world we all now live in! We don’t always provide over the top reviews - and - these folks earned them!! Needless to say - we are well pleased!!

4.7
Verified Homeowner
Panama City Beach, on Oct 12, 2026

I don’t like the mowing schedule. I take pride in my lawn and I would like it mowed every 7-10 days. That’s not happening

5.0
Verified Homeowner
Panama City Beach, on Oct 10, 2026

The fitness center does not provide participants any information regarding gym ediquette, considering that most of the participants have never set foot in a gym prior to living here. There is no one monitoring gym activity. For example, it’s not uncommon for participants to grab a set or multiple sets of dumbbells and take them into an empty classroom and keep them for 45 minutes to an hour. Participants rest weights on the benches while resting between sets. There are many other examples too few to mention!

4.2
Verified Homeowner
Panama City Beach, on Oct 08, 2026

I like the quick response I receive to questions or issue when I ask.

5.0
Verified Homeowner
Panama City Beach, on Oct 06, 2026

We have enjoyed the friendly neighbors. The mastercare always followed through.

5.0
Verified Homeowner
Panama City Beach, on Oct 03, 2026

Thrilled with quality of construction and thoughtful planning of community.

4.8
Verified Homeowner
Panama City Beach, on Sep 28, 2026

Your people are stretched to thin and have very weak follow up. I have to harass and send repeated documentation to get them to follow up in an Average amount of time. We have had a dead palm tree in our front yard for longer than 60 days. Our microwave has been broken and a liability for months. No I would not recommend [name removed] as a company that cares about its clients. The landscaping for a $1Million dollar home is a joke.

1.8
Verified Homeowner
Panama City Beach, on Sep 24, 2026

Like - builder ([name removed]) did a great job Dislike - amount of $ required for build vs. rolling cost into price of house

4.0
Verified Homeowner
Panama City Beach, on Sep 24, 2026

We have had issues with landscaping for months now. Sod has been replaced but died within two months. There are several sprinkler heads that need replacing for weeks now. The entrance of the subdivision on [name removed] Boulevard looks beautiful but the same care and attention is not given to the residents. The landscaping company is capable of making our lawns look good but do not take the time to do it. Is this the decision made by [name removed] or landscaping company? We also have a list of year end issues that need to be fixed. Met with our Mastercare representative on September 1 and so far nothing has been resolved.

3.8
Verified Homeowner
Panama City Beach, on Sep 23, 2026

Communication has been terrific.

4.8
Verified Homeowner
Panama City Beach, on Sep 10, 2026

Has been smooth so far. Unfortunate that warranty representatives turn over so much.

4.2
Verified Homeowner
Panama City Beach, on Sep 08, 2026

high turnover rate

5.0
Verified Homeowner
Panama City Beach, on Sep 03, 2026

Our builder. [name removed] was great and kept us informed every step of the way. [name removed] our [name removed] took care of any issues after we moved in. [name removed] was very quick to respond and address the few issues we had. Overall we are very pleased with the entire process.

4.9
Verified Homeowner
Panama City Beach, on Aug 24, 2026

Quick response when I have issues.

4.9
Verified Homeowner
Panama City Beach, on Aug 23, 2026

Friendly and people are easily accessible. Good communication while building.

4.4
Verified Homeowner