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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Panama City Beach, on Jun 04, 2026
Electical panel does not have enough capacity for vista home.
Panama City Beach, on Jun 04, 2026
Would have liked more time to do the final walkthrough and more details on the HOA and other aspects of the community. Everything else has been great.
Panama City Beach, FL, on Jun 04, 2026
There was very little pressure. We’ve been considering this move for about 4 years. We would stop into the sales center every time we visited PCB knowing that we would eventually make the decision. The sales people we met, and all the residents, had such confidence in the product and the lifestyle that there was never any pressure to make a sale. The prevailing attitude seemed to be, “Look around, get all the information you can, you’ll know when the time is right for you.” That’s exactly what happened!
Panama City Beach, on Jun 03, 2026
I liked the quick response to any issues that came up during the build and after.
Panama City Beach, FL, on Jun 04, 2026
My experience from start to finish was exceptional! The front sales office team was friendly and knowledgeable! [name removed] was my sales representative and he always greeted me with a smile and willing to take the time to help in anyway he could! [name removed] at the design center took her time and was very patient as I made my decisions! She asked me all the right questions to help make my vision possible! I can’t say enough about my builder [name removed]! From the initial phone call when he introduced himself I knew we would work well together! His attention to detail is amazing! [name removed] is no nonsense and straight forward! He clearly is proud of his work and wants his clients to be happy! He sent pics every Friday and kept me closely informed! He returns calls promptly and has followed up with me several times since closing! He works for you and 100% wants you to be happy! [name removed] at Mastercare was great! He knows his stuff and has expressed for me to reach out to him with any concern no matter how small you think it may be! [name removed] was my loan and closing officer! She is so pleasant, personable and I loved dealing with her! All in all my team and the folks in my corner made building a home in [name removed] fun and stress free! I can’t say enough
Panama City Beach, on Jun 04, 2026
Struggle with MasterCare represenative. I have to continually remind her of items on the list and to get updates. It is exhausting and frustrating. My neighbors call and they have immediate attention, I email and get a return email with a document that says basically sorry too late you should have caught that before you signed. I have had to really push to get things completed that were before we moved in. It is very frustrating. Everything else is awesome.
Panama City Beach, on Jun 01, 2026
Very happy with our builder [name removed] and his supervision of the whole process and getting issues corrected as they happened during the build. Also his constant contact with us throughout the build.
Panama City Beach, FL, on Jun 02, 2026
The quickness of their response to many questions and their helpful attitude
Panama City Beach, on Jun 03, 2026
The complex process of building a home is laid out in easy to digest evolutions/steps. The team is very accommodating and clear in communications. I’m in the real estate business and appreciate the Minto brand (my 2nd [name removed] home by the way!)
Panama City Beach, FL, on May 31, 2026
We were most impressed that each home buyer had a dedicated contractor/supervisor to keep us informed of progress. Everyone from beginning to end was very upbeat and had a positive vibe making a fun experience.
Panama City Beach, on Jun 03, 2026
The contractor grade paint used in the homes is terrible.
Panama City Beach, on May 29, 2026
So far (5/29/26) everything has been wonderful.
Panama City Beach, FL, on May 31, 2026
The extra fees that were applied to at closing was a big dislike.
Panama City Beach, on May 27, 2026
Likes - Amenities and friendships we’ve built Dislikes - Home quality meets minimum standards. For the money we spent on the house, that’s disappointing. The landscaping between our homes in Phase 8 isn’t what was told to us when we bought. It would be nice if Minto could plant more bushes and trees behind the villas in Phase 8.
Panama City Beach, FL, on May 30, 2026
Purchasing a home with Minto Communities at [name removed] [name removed] [name removed] was a great experience. . The ultimate reward is an exceptionally built home in a great community which was accomplished. The sales team does a great job at selling the [name removed] Lifestyle and our sales person, [name removed] was great. Prices are very transparent and features are clearly understood upfront. Design center is in need of a major up date but very organized in what they do. Our builder, [name removed], was top notch, honest and kept us up to date. We are absolutely thrilled with our new home in [name removed] [name removed] build by [name removed] and would highly recommend [name removed] and the [name removed] [name removed] community to anyone looking at this lifestyle.
Panama City Beach, on Jun 01, 2026
The only issue was when we were building. Having somewhere to stay on site from out of town would have been nice.
Panama City Beach, on May 25, 2026
They are great to work with. We are near our 1 year anniversary and appointments have been made to fix some small things. We are out of town now and neighbors said our sprinkler system has been on for over an hour. I called the emergency number and they said they would contact the appropriate people. Neighbor called back and said sprinkler was now off and I called back and told them. About 30 minutes later neighbor called again and said sprinklers on again. I called emergency number again. Different person said I need to make a work order. I told her the previous person I talked to said they would contact the person to check into it. This person said it was up to me to make out the work order. I said OK but I asked if someone would get the work order since it was Sunday and today is Memorial Day. She then said she would make out the work order. I did receive an email of the order. I do not know if someone was going to check the issue out or wait until Tuesday. We are out of town until the first week of June. Plus work was done last week in our front yard and we have not been told what was going on. Large hole in yard, pipes sticking out, pictures show dirt is being washed away by sprinkler. Would like an update but not sure we will get it
Panama City Beach, FL, on May 29, 2026
[name removed] IS A GREAT SALESMAN; HE WAS VERY HELPFUL IN FINDING US THE RIGHT LOT FOR US. [name removed] IS A GREAT COMMUNICATOR AND KEPT US UP TO DATE ON THE PROGRESS OF OUR HOME AND IS A REAL STICKLER FOR QUALITY (WHICH IS FANTASTIC!).
Panama City Beach, on Jun 01, 2026
I feel detailed plans and timelines should have been given on new amenities and marina.
Panama City Beach, on May 24, 2026
[name removed] in sales and [name removed] at Master Care.
Panama City Beach, FL, on May 29, 2026
We had a highly disappointing experience building with Minto, marked by deceptive lending practices, cheap materials, and poor communication. Before signing, we asked specific questions about the contract addendum and were misled about the incentives being tied to using a Minto "preferred lender". That preferred lender disqualified us—despite finding us well-qualified before we signed. Because of this, two weeks before closing Minto stripped away our $25,000 incentive. We immediately went to our previous mortgage lender, who qualified us without issue. While Minto's business practices might technically be legal, they are deeply unethical. Furthermore, the standard builder-grade materials used in 2026 are shockingly low quality. Bathrooms feature Formica countertops, there is an excessive amount of carpet, and the cabinets are extremely cheap. Compared to a builder-grade home we constructed in 2012 (which included granite countertops in bathrooms and kitchen, engineered wood flooring, and [name removed] wood cabinets), Minto expects buyers to pay massive markups at the design center for low-grade materials to upgrade from the even lower quality builder-grade materials. Communication was also non-existent. Our sales representative, [name removed], completely ignored emails, phone calls, and texts from both me and my lender. He didn't even have the courtesy to speak to me at closing. The sole bright spot was our project manager, [name removed] was wonderful to work with, highly professional, and is truly the only thing Minto got right with our build.
Panama City Beach, on Jun 01, 2026
My representative that actually sold me my home was not very workable or helpful, the issues with making reservations for pools and amenities is very much a hassle. However, overall, I love my new home and I love my community.
Panama City Beach, FL, on May 28, 2026
The sales office. They made us feel like they didn’t want or need our business.
Panama City Beach, on May 20, 2026
We like how any concerns or questions are addressed quickly.
Panama City Beach, FL, on May 24, 2026
Working with everyone along the journey from purchasing to closing was great. I was very disappointed that there was a hole in my roof that left a significant amount of water sitting on my den floor
Panama City Beach, on May 26, 2026
Responsiveness of the agent assigned to attend to our needs ([name removed])
Panama City Beach, FL, on May 21, 2026
Not being able to be there to keep an eye on structural building
Panama City Beach, on May 26, 2026
[name removed] the builder was super and keep us informed. [name removed] in sales has no equal. [name removed] in design couldn't have been better. [name removed] with MasterCare is always there to help and has been a terrific asset to us.
Panama City Beach, on May 17, 2026
About trees near the cottages. It should be more wisdom design: no trees that grow big very soon, like [name removed]. It will be so bad for house. No space for such bit trees.
Panama City Beach, FL, on May 18, 2026
My representative [name removed] was awesome! She quickly addressed any concerns i had and went above and beyond,! She updated me throught the construction process and answered all my questions. You should be very proud to have this lady on your team!
Panama City Beach, on May 25, 2026
The lot purchasing debacle was very stressful and caused a great deal of mistrust.
Panama City Beach, on May 16, 2026
When purchasing the house every little thing was an upgrade. It was very difficult to know what to do or not do! Exp. Just the size of the doors or the lip on the shower in primary bathroom. All pretty overwhelming
Panama City Beach, FL, on May 17, 2026
Every aspect was well done and our builder ([name removed]) was top notch. We have never built a new house before and you all made it very easy for us. We are extremely happy.
Panama City Beach, on May 25, 2026
I liked the responses when I needed something checked out.
Panama City Beach, on May 15, 2026
Customer service by The Builder was terrible quality of The Builder was terrible getting any warranty work done was terrible and I was lied to her about several things and a warranty work is the worst I ever saw Also the quality of the warranty work is terrible. I feel like after I paid house. [name removed] northern warranty company care about anything as long as they got their money. I am really sorry that I bought a mental home.
Panama City Beach, FL, on May 15, 2026
We enjoyed being updated regularly. We reach out with any concerns we had and they were addressed. We enjoyed getting weekly pics of the progress of our home. The interaction was impressive.
Panama City Beach, on May 24, 2026
Such a smooth process! From the sales center ([name removed]) to [name removed] ([name removed] [name removed]) to our outstanding builder [name removed] & our wonderful MasterCare gal [name removed]!!!
Panama City Beach, on May 14, 2026
Overall it’s been a very positive experience. I dislike the fact that the installed HVAC requirements don’t match the permits on file with the county. Permit says 4 ton unit and 3.5 is installed. In addition the sales literature states a “high efficient” system will be installed and our unit is below the industry standard in terms of high efficiency.
Panama City Beach, FL, on May 14, 2026
It is impossible to pinpoint one item that we’ve loved. From working with [name removed] in Sales, to [name removed]—the builder—to [name removed] our master care person, all the front desk help in the Sales office, & [name removed] in design, we’ve [name removed], extremely satisfied and happy!! Our dislike? The breaker boxes flat out suck. The team of people we mentioned—-and more of them we failed to note— are amazing and [name removed] should double their salaries! ??.
Panama City Beach, on May 23, 2026
We love working with [name removed] as our most recent Mastercare Supervisor. He has been extremely responsive and is very knowledgable about our home.
Panama City Beach, FL, on May 08, 2026
[name removed] our builder was fantastic! I even caught her picking up trash in our back yard that had migrated over from construction next door. She was and is always responsive to our calls and texts. We were blessed to have her as our builder. [name removed], our realtor was upfront and honest with us which left no room for nasty surprises. She was responsive to calls and texts making us feel comfortable throughout the process. [name removed], from the design center was and is helping me put my dream home together as well as saving my sanity! We could not have had such a pleasant experience buying our home without the care that these three have shown.
Panama City Beach, on May 13, 2026
My Master care person made sure all the items from The Home Inspection were completed.
Panama City Beach, FL, on May 06, 2026
Disliked Mento switching my builder mid-stream.
Panama City Beach, on May 11, 2026
This is a great community and we love living here. However... During our sales experience, we were lead to believe that the landscaping along our rear property line would be at a level which was not fully realized. Due to the neighborhood layout (specific to our phase/street) this was an issue of concern from the very beginning of our home purchase process... the expectations were set by your sales staff and were an important factor in our decision to go with this specific property. Similar promises of lush and thick foliage (to provide privacy) were made to all of the residents of this street and unfortunately what we (all) got, fell well short of the promises. Clearly, the description of the proposed landscaping was subjective, but given the close (rear to rear) proximity of this collection of villas, it was a reasonable concern for potential new residents. I know the vast majority of the residents on this street and feel comfortable in saying that my opinion is shared by most, if not all, of them.
Panama City Beach, on May 20, 2026
Great experience with [name removed] our builder, and [name removed] our Warranty rep!
Panama City Beach, FL, on May 06, 2026
Everybody is straight up, nice and friendly.
Panama City Beach, on May 10, 2026
My builder and Mastercare [name removed] were outstanding and bent over backwards to make sure my expectations for my new home were met. Anything that arose they were attentive to and followed through to my satisfaction
Panama City Beach, on May 19, 2026
The staff have been very friendly and always helpful
Panama City Beach, FL, on May 06, 2026
[name removed] was the best. Gave us weekly updates and some times twice a week. He constantly communicated with us and was always there to answer questions. After the build was complete he has still been there to answer questions. The very best customer service.
Panama City Beach, on May 08, 2026
I have requested warranty work to be completed after 1 month, 6 months and 11 months and so far not much has been completed. If this gets completed before my 1 year anniversary, I will happily update my survey.
Panama City Beach, on May 19, 2026
Loved the attention to details during the build.
Panama City Beach, FL, on May 06, 2026
Overall everyone had been extremely helpful during the entire process. From the front greeters to the closing process! After moving-KEN has checked in frequently with us to ensure any issues or concerns are addressed! Our sales person [name removed] has been a great resource extending herself for guidance thru out this process! Answering questions while she off work! Thank you!
Panama City Beach, on May 07, 2026
Buying my home was an enjoyable and painless experience.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Panama City Beach, FL, on Jun 04, 2026
There was very little pressure. We’ve been considering this move for about 4 years. We would stop into the sales center every time we visited PCB knowing that we would eventually make the decision. The sales people we met, and all the residents, had such confidence in the product and the lifestyle that there was never any pressure to make a sale. The prevailing attitude seemed to be, “Look around, get all the information you can, you’ll know when the time is right for you.” That’s exactly what happened!
Panama City Beach, FL, on Jun 04, 2026
My experience from start to finish was exceptional! The front sales office team was friendly and knowledgeable! [name removed] was my sales representative and he always greeted me with a smile and willing to take the time to help in anyway he could! [name removed] at the design center took her time and was very patient as I made my decisions! She asked me all the right questions to help make my vision possible! I can’t say enough about my builder [name removed]! From the initial phone call when he introduced himself I knew we would work well together! His attention to detail is amazing! [name removed] is no nonsense and straight forward! He clearly is proud of his work and wants his clients to be happy! He sent pics every Friday and kept me closely informed! He returns calls promptly and has followed up with me several times since closing! He works for you and 100% wants you to be happy! [name removed] at Mastercare was great! He knows his stuff and has expressed for me to reach out to him with any concern no matter how small you think it may be! [name removed] was my loan and closing officer! She is so pleasant, personable and I loved dealing with her! All in all my team and the folks in my corner made building a home in [name removed] fun and stress free! I can’t say enough
Panama City Beach, FL, on Jun 02, 2026
The quickness of their response to many questions and their helpful attitude
Panama City Beach, FL, on May 31, 2026
We were most impressed that each home buyer had a dedicated contractor/supervisor to keep us informed of progress. Everyone from beginning to end was very upbeat and had a positive vibe making a fun experience.
Panama City Beach, FL, on May 31, 2026
The extra fees that were applied to at closing was a big dislike.
Panama City Beach, FL, on May 30, 2026
Purchasing a home with Minto Communities at [name removed] [name removed] [name removed] was a great experience. . The ultimate reward is an exceptionally built home in a great community which was accomplished. The sales team does a great job at selling the [name removed] Lifestyle and our sales person, [name removed] was great. Prices are very transparent and features are clearly understood upfront. Design center is in need of a major up date but very organized in what they do. Our builder, [name removed], was top notch, honest and kept us up to date. We are absolutely thrilled with our new home in [name removed] [name removed] build by [name removed] and would highly recommend [name removed] and the [name removed] [name removed] community to anyone looking at this lifestyle.
Panama City Beach, FL, on May 29, 2026
[name removed] IS A GREAT SALESMAN; HE WAS VERY HELPFUL IN FINDING US THE RIGHT LOT FOR US. [name removed] IS A GREAT COMMUNICATOR AND KEPT US UP TO DATE ON THE PROGRESS OF OUR HOME AND IS A REAL STICKLER FOR QUALITY (WHICH IS FANTASTIC!).
Panama City Beach, FL, on May 29, 2026
We had a highly disappointing experience building with Minto, marked by deceptive lending practices, cheap materials, and poor communication. Before signing, we asked specific questions about the contract addendum and were misled about the incentives being tied to using a Minto "preferred lender". That preferred lender disqualified us—despite finding us well-qualified before we signed. Because of this, two weeks before closing Minto stripped away our $25,000 incentive. We immediately went to our previous mortgage lender, who qualified us without issue. While Minto's business practices might technically be legal, they are deeply unethical. Furthermore, the standard builder-grade materials used in 2026 are shockingly low quality. Bathrooms feature Formica countertops, there is an excessive amount of carpet, and the cabinets are extremely cheap. Compared to a builder-grade home we constructed in 2012 (which included granite countertops in bathrooms and kitchen, engineered wood flooring, and [name removed] wood cabinets), Minto expects buyers to pay massive markups at the design center for low-grade materials to upgrade from the even lower quality builder-grade materials. Communication was also non-existent. Our sales representative, [name removed], completely ignored emails, phone calls, and texts from both me and my lender. He didn't even have the courtesy to speak to me at closing. The sole bright spot was our project manager, [name removed] was wonderful to work with, highly professional, and is truly the only thing Minto got right with our build.
Panama City Beach, FL, on May 28, 2026
The sales office. They made us feel like they didn’t want or need our business.
Panama City Beach, FL, on May 24, 2026
Working with everyone along the journey from purchasing to closing was great. I was very disappointed that there was a hole in my roof that left a significant amount of water sitting on my den floor
Panama City Beach, FL, on May 21, 2026
Not being able to be there to keep an eye on structural building
Panama City Beach, FL, on May 18, 2026
My representative [name removed] was awesome! She quickly addressed any concerns i had and went above and beyond,! She updated me throught the construction process and answered all my questions. You should be very proud to have this lady on your team!
Panama City Beach, FL, on May 17, 2026
Every aspect was well done and our builder ([name removed]) was top notch. We have never built a new house before and you all made it very easy for us. We are extremely happy.
Panama City Beach, FL, on May 15, 2026
We enjoyed being updated regularly. We reach out with any concerns we had and they were addressed. We enjoyed getting weekly pics of the progress of our home. The interaction was impressive.
Panama City Beach, FL, on May 14, 2026
It is impossible to pinpoint one item that we’ve loved. From working with [name removed] in Sales, to [name removed]—the builder—to [name removed] our master care person, all the front desk help in the Sales office, & [name removed] in design, we’ve [name removed], extremely satisfied and happy!! Our dislike? The breaker boxes flat out suck. The team of people we mentioned—-and more of them we failed to note— are amazing and [name removed] should double their salaries! ??.
Panama City Beach, FL, on May 08, 2026
[name removed] our builder was fantastic! I even caught her picking up trash in our back yard that had migrated over from construction next door. She was and is always responsive to our calls and texts. We were blessed to have her as our builder. [name removed], our realtor was upfront and honest with us which left no room for nasty surprises. She was responsive to calls and texts making us feel comfortable throughout the process. [name removed], from the design center was and is helping me put my dream home together as well as saving my sanity! We could not have had such a pleasant experience buying our home without the care that these three have shown.
Panama City Beach, FL, on May 06, 2026
Disliked Mento switching my builder mid-stream.
Panama City Beach, FL, on May 06, 2026
Everybody is straight up, nice and friendly.
Panama City Beach, FL, on May 06, 2026
[name removed] was the best. Gave us weekly updates and some times twice a week. He constantly communicated with us and was always there to answer questions. After the build was complete he has still been there to answer questions. The very best customer service.
Panama City Beach, FL, on May 06, 2026
Overall everyone had been extremely helpful during the entire process. From the front greeters to the closing process! After moving-KEN has checked in frequently with us to ensure any issues or concerns are addressed! Our sales person [name removed] has been a great resource extending herself for guidance thru out this process! Answering questions while she off work! Thank you!
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Panama City Beach, on Jun 04, 2026
Would have liked more time to do the final walkthrough and more details on the HOA and other aspects of the community. Everything else has been great.
Panama City Beach, on Jun 04, 2026
Struggle with MasterCare represenative. I have to continually remind her of items on the list and to get updates. It is exhausting and frustrating. My neighbors call and they have immediate attention, I email and get a return email with a document that says basically sorry too late you should have caught that before you signed. I have had to really push to get things completed that were before we moved in. It is very frustrating. Everything else is awesome.
Panama City Beach, on Jun 03, 2026
The complex process of building a home is laid out in easy to digest evolutions/steps. The team is very accommodating and clear in communications. I’m in the real estate business and appreciate the Minto brand (my 2nd [name removed] home by the way!)
Panama City Beach, on Jun 03, 2026
The contractor grade paint used in the homes is terrible.
Panama City Beach, on Jun 01, 2026
The only issue was when we were building. Having somewhere to stay on site from out of town would have been nice.
Panama City Beach, on Jun 01, 2026
I feel detailed plans and timelines should have been given on new amenities and marina.
Panama City Beach, on Jun 01, 2026
My representative that actually sold me my home was not very workable or helpful, the issues with making reservations for pools and amenities is very much a hassle. However, overall, I love my new home and I love my community.
Panama City Beach, on May 26, 2026
Responsiveness of the agent assigned to attend to our needs ([name removed])
Panama City Beach, on May 26, 2026
[name removed] the builder was super and keep us informed. [name removed] in sales has no equal. [name removed] in design couldn't have been better. [name removed] with MasterCare is always there to help and has been a terrific asset to us.
Panama City Beach, on May 25, 2026
The lot purchasing debacle was very stressful and caused a great deal of mistrust.
Panama City Beach, on May 25, 2026
I liked the responses when I needed something checked out.
Panama City Beach, on May 24, 2026
Such a smooth process! From the sales center ([name removed]) to [name removed] ([name removed] [name removed]) to our outstanding builder [name removed] & our wonderful MasterCare gal [name removed]!!!
Panama City Beach, on May 23, 2026
We love working with [name removed] as our most recent Mastercare Supervisor. He has been extremely responsive and is very knowledgable about our home.
Panama City Beach, on May 20, 2026
Great experience with [name removed] our builder, and [name removed] our Warranty rep!
Panama City Beach, on May 19, 2026
The staff have been very friendly and always helpful
Panama City Beach, on May 19, 2026
Loved the attention to details during the build.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Panama City Beach, on Jun 04, 2026
Electical panel does not have enough capacity for vista home.
Panama City Beach, on Jun 03, 2026
I liked the quick response to any issues that came up during the build and after.
Panama City Beach, on Jun 01, 2026
Very happy with our builder [name removed] and his supervision of the whole process and getting issues corrected as they happened during the build. Also his constant contact with us throughout the build.
Panama City Beach, on May 29, 2026
So far (5/29/26) everything has been wonderful.
Panama City Beach, on May 27, 2026
Likes - Amenities and friendships we’ve built Dislikes - Home quality meets minimum standards. For the money we spent on the house, that’s disappointing. The landscaping between our homes in Phase 8 isn’t what was told to us when we bought. It would be nice if Minto could plant more bushes and trees behind the villas in Phase 8.
Panama City Beach, on May 25, 2026
They are great to work with. We are near our 1 year anniversary and appointments have been made to fix some small things. We are out of town now and neighbors said our sprinkler system has been on for over an hour. I called the emergency number and they said they would contact the appropriate people. Neighbor called back and said sprinkler was now off and I called back and told them. About 30 minutes later neighbor called again and said sprinklers on again. I called emergency number again. Different person said I need to make a work order. I told her the previous person I talked to said they would contact the person to check into it. This person said it was up to me to make out the work order. I said OK but I asked if someone would get the work order since it was Sunday and today is Memorial Day. She then said she would make out the work order. I did receive an email of the order. I do not know if someone was going to check the issue out or wait until Tuesday. We are out of town until the first week of June. Plus work was done last week in our front yard and we have not been told what was going on. Large hole in yard, pipes sticking out, pictures show dirt is being washed away by sprinkler. Would like an update but not sure we will get it
Panama City Beach, on May 24, 2026
[name removed] in sales and [name removed] at Master Care.
Panama City Beach, on May 20, 2026
We like how any concerns or questions are addressed quickly.
Panama City Beach, on May 17, 2026
About trees near the cottages. It should be more wisdom design: no trees that grow big very soon, like [name removed]. It will be so bad for house. No space for such bit trees.
Panama City Beach, on May 16, 2026
When purchasing the house every little thing was an upgrade. It was very difficult to know what to do or not do! Exp. Just the size of the doors or the lip on the shower in primary bathroom. All pretty overwhelming
Panama City Beach, on May 15, 2026
Customer service by The Builder was terrible quality of The Builder was terrible getting any warranty work done was terrible and I was lied to her about several things and a warranty work is the worst I ever saw Also the quality of the warranty work is terrible. I feel like after I paid house. [name removed] northern warranty company care about anything as long as they got their money. I am really sorry that I bought a mental home.
Panama City Beach, on May 14, 2026
Overall it’s been a very positive experience. I dislike the fact that the installed HVAC requirements don’t match the permits on file with the county. Permit says 4 ton unit and 3.5 is installed. In addition the sales literature states a “high efficient” system will be installed and our unit is below the industry standard in terms of high efficiency.
Panama City Beach, on May 13, 2026
My Master care person made sure all the items from The Home Inspection were completed.
Panama City Beach, on May 11, 2026
This is a great community and we love living here. However... During our sales experience, we were lead to believe that the landscaping along our rear property line would be at a level which was not fully realized. Due to the neighborhood layout (specific to our phase/street) this was an issue of concern from the very beginning of our home purchase process... the expectations were set by your sales staff and were an important factor in our decision to go with this specific property. Similar promises of lush and thick foliage (to provide privacy) were made to all of the residents of this street and unfortunately what we (all) got, fell well short of the promises. Clearly, the description of the proposed landscaping was subjective, but given the close (rear to rear) proximity of this collection of villas, it was a reasonable concern for potential new residents. I know the vast majority of the residents on this street and feel comfortable in saying that my opinion is shared by most, if not all, of them.
Panama City Beach, on May 10, 2026
My builder and Mastercare [name removed] were outstanding and bent over backwards to make sure my expectations for my new home were met. Anything that arose they were attentive to and followed through to my satisfaction
Panama City Beach, on May 08, 2026
I have requested warranty work to be completed after 1 month, 6 months and 11 months and so far not much has been completed. If this gets completed before my 1 year anniversary, I will happily update my survey.