Top Homebuilder Ratings & Reviews

Minto Communities - USA

Latitude Margaritaville Watersound

2,118 Homeowner Reviews Completed Aug 2024 - Feb 2026

Overall Satisfaction

4.7
Customers' overall satisfaction
4.9
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Overall Experience

4.9

Purchase Experience

4.9

Home Personalization Experience

4.9

Construction Experience

4.9

Customer Care Experience

5.0

Home Readiness

4.9

Installation & Workmanship

4.8

Community Profile

Our story begins in 1955 with a simple belief: that we could build better places to live, work and play, one home and one relationship at a time. Since then, The Minto Group has successfully built a fully-integrated real estate company that can meet the needs of any individual, family, investor or business. We’ve accomplished a lot over the years, and as we continue to celebrate new ventures, milestones, innovations and investments, we’re always looking ahead to what’s possible. Read on to learn more about our journey over the past 60+ years.

Driving Directions
Request More Info

MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Panama City Beach, on Feb 13, 2026

Knowledgeable, responsive and easy to work with.

5.0
Verified Homeowner
Panama City Beach, FL, on Feb 19, 2026

[name removed], our superintendent, was very approachable and helpful during the building process. [name removed] responded to every need we had. The [name removed] team who closed with us did an excellent job as well.

5.0
Verified Homeowner
Panama City Beach, on Feb 20, 2026

Visiting during the build we saw our home up close and personal. I have 2 family members who visited and were impressed with what they saw. I had a private inspection company, on 13 Jan, do his thing and he found just 2 issues. He didn't find a handful of things as other homeowners have had found. Our significant issues have been the lack of a response to email and our hvac issue. Rather than focusing on why my ac compressor was very loud in the house minto and triad focused on the decibel level. Eventually, [name removed] and us worked it out. Our most significant suggestion is to combine the A and B. Unless money is no object the current system is ok. But for us we had to go on the conservative side on the A bc we had no idea what was coming with the B. One can't get all they want on the A side no having a clue what's coming with the B.I hope one day you'll stop doing this to us buyers.

4.3
Verified Homeowner
Panama City Beach, on Feb 12, 2026

Easy to work with, good quality of work and good communication.

5.0
Verified Homeowner
Panama City Beach, FL, on Feb 16, 2026

[name removed] in the sales office worked with us to get the perfect floorplan on the perfect lot. We changed lots on her a couple times and she was very helpful to make sure we were happy and satisfied with our lot. [name removed] in the design center was extremely helpful in making sure we coordinated all of our design selections to our satisfaction to get everything just right. And [name removed] was a fantastic builder. Her provided regular updates throughout the build. He explained everything in detail and was on top of all aspects of the build at all times. His attention to detail provided us with an amazing house. We love it! Overall, we could not have asked for a better process

5.0
Verified Homeowner
Panama City Beach, on Feb 20, 2026

We liked the ability to get a house plan that fit our needs and budget. We have somewhat disliked the amount of faulty, incomplete, or lack of detail in the building and finishing phases.

4.5
Verified Homeowner
Panama City Beach, on Feb 09, 2026

Liked the follow up from the customer care person.

5.0
Verified Homeowner
Panama City Beach, FL, on Feb 10, 2026

The only thing I didn’t like was that we couldn’t add anything once our As and Bs were selected. Even though ground wasn’t broken for months.

5.0
Verified Homeowner
Panama City Beach, on Feb 19, 2026

[name removed] was a quality company from the minute we met their representatives

4.6
Verified Homeowner
Panama City Beach, FL, on Feb 06, 2026

[name removed] did a great job. We would have liked more information and details on the longer range plan for the community and some approximate timelines. We would also have liked more options when selecting some of the interior homes features.

5.0
Verified Homeowner
Panama City Beach, on Feb 09, 2026

We’ve had electrical problems in the master bathroom even after Adams Electrical has been back several times the problems continue with the outlets. The drywall joints cracked after the first cold night after we’ve been here only 5 months. This isn’t acceptable. We requested a downspout extension because of staining on our concrete and we were denied. We’re disappointed in [name removed] from a build quality standpoint. We building superintendent [name removed] and MasterCare rep [name removed] have been great to work with.

4.3
Verified Homeowner
Panama City Beach, on Feb 18, 2026

The landscape experience could improve. The home was landscaped during winter time and the bushes and palm trees were/are look like leftovers from the season. 3 trees are dead, will submit workorder for those. The bushes on the side of the house are left with one large gap due to not being properly spaced.

4.4
Verified Homeowner
Panama City Beach, FL, on Feb 03, 2026

Our sales rep [name removed] was very responsive to our questions, the design team was very helpful and patient, and our builder [name removed] was amazing. Very thorough builder who provided excellent service though the entire project. We loved working with [name removed]!

5.0
Verified Homeowner
Panama City Beach, on Feb 09, 2026

The Mastercare experience has been a little difficult to get follow up on issues. We have our 6 month inspection tomorrow and have hired a home inspector to document any issues with the home.

3.0
Verified Homeowner
Panama City Beach, on Feb 18, 2026

From the very beginning of the building process until our Mastercare Post Closing Visit, we have been so impressed with the customer service we have received.

5.0
Verified Homeowner
Panama City Beach, FL, on Feb 02, 2026

Our house was so dirty at closing, every time I cleaned something, I found something else wrong with our house. Nail holes in our brand new floor from tearing out our living room ceiling right before closing, cracked pedistool sink in powder room, scratches on toilet from tile being removed from shower in spare bathroom that was put up in correctly, scratches on cabinets, we have a list, however, 2 months later and [name removed] is still working on correcting everything that was not done correctly in the first place.

4.2
Verified Homeowner
Panama City Beach, on Feb 05, 2026

This has all been a very positive experience for us. The customer service from [name removed] and our builder [name removed] has just been outstanding. You built us a very quality home.

5.0
Verified Homeowner
Panama City Beach, on Feb 12, 2026

[name removed] was an outstanding representative for [name removed]! He was very responsive and understanding to my questions, concerns and need for quick repairs. He deserved 5-stars!!!!

4.9
Verified Homeowner
Panama City Beach, on Jan 27, 2026

The whole experience was fun and enjoyable but I would have rather chosen my lot instead of feeling I had to accept what was offered or risk not getting one.

5.0
Verified Homeowner
Panama City Beach, FL, on Jan 29, 2026

Loved [name removed]’s weekly positive videos

5.0
Verified Homeowner
Panama City Beach, on Feb 11, 2026

I liked [name removed] our Master Care [name removed] and his boss [name removed]. Took excellent care of my concerns. Not happy with yard maintenance. I cut my grass at times because we will go weeks during growing season without yard maintenance. I pay to much of an HOA for this lacking service. I know we have a big community. It’s only going to get bigger. This is my number one concern about Mintos Communities. Other than that I feel the houses overall are good quality. To close together. The HOA needs to crack down on the speeding problem we have from Mintos workers and residents. Speed humps should be considered. 40-45 MPH in 25 MPH areas is not acceptable! This might not be your concern, but should be. Please pass the word. I’m not sure if I would buy in a Mintos community again. Pool is way over crowded as we are only at 2/3 of the building out currently. A second pool should have been considered for the first 3500 homes. Again just another reason not to buy. Live in learn as they say. Once the market changes and home prices go back up. We probably will move.

4.7
Verified Homeowner
Panama City Beach, on Jan 25, 2026

Quality

5.0
Verified Homeowner
Panama City Beach, FL, on Jan 28, 2026

Communication with builder [name removed]! Weekly videos and updates of what was planned for the following week.

4.6
Verified Homeowner
Panama City Beach, on Feb 10, 2026

There were a lot of choices at the design center to make our home our own. The building process went very smooth, and our contractor was very nice to work with. We had very good follow-up whenever we had an issue or problem after we moved in.

4.5
Verified Homeowner
Panama City Beach, FL, on Jan 23, 2026

Our builder [name removed] was an amazing partner in the construction. Communication at every level has been top notch. THe HOA was great to work with starting our pool build.

5.0
Verified Homeowner
Panama City Beach, on Jan 24, 2026

We are happy

4.8
Verified Homeowner
Panama City Beach, on Feb 10, 2026

Everything was easy

5.0
Verified Homeowner
Panama City Beach, on Jan 22, 2026

I have no issues with [name removed]’s service or with the home itself. However, there are ongoing concerns regarding the responsiveness and resolution of the turf and side swale issues. During modest rain events. water consistently stands in both side swales even under normal irrigation conditions. Standing water occurs on the front lawn apron when neighboring homes do not experience the same issue. The rear turf is extremely bumpy and uneven, with inconsistent grading throughout. The drop-off to the rear preserve also looks sloppy. If this were my home elsewhere, I would address and correct these issues directly. In this case, however, I am left navigating repeated work orders and excuses, with no clear sense that our expectations are being met.

4.2
Verified Homeowner
Panama City Beach, FL, on Jan 23, 2026

Quality of materials is poor for a $1M home. Disappointing that you can’t move a fireplace or floor outlet to align with the design of the home. Took a couple of weeks to get the pool equipment that comes with the pool. Blue painted cabinets already don’t hold up well to hand or fingerprints. Should have been varnished or coated over the paint. I have built several homes in Florida and the quality isn’t up to par.

3.8
Verified Homeowner
Panama City Beach, on Feb 08, 2026

It’s been a very good experience

4.5
Verified Homeowner
Panama City Beach, on Jan 16, 2026

Friendly and attentive staff.

5.0
Verified Homeowner
Panama City Beach, FL, on Jan 17, 2026

Having a hard time getting a closing date.

4.9
Verified Homeowner
Panama City Beach, on Feb 05, 2026

[name removed] is lucky there is a great marketing concept and residents with a great attitude, as a construction and mgt company - [name removed] does the bare minimum and it lacks a strong value proposition from a build standpoint.

2.9
Verified Homeowner
Panama City Beach, on Jan 14, 2026

Warranty support from [name removed] has been outstanding Builder [name removed] was incredible to work with

5.0
Verified Homeowner
Panama City Beach, FL, on Jan 15, 2026

Everyone I encountered thru the process of purchasing my home was very friendly & helpful. They made sure all my questions were answered in a timely manner. I moved in 4 days ago & was already visited by a [name removed] employee who introduced himself, explained a few things & gave me the date of his next visit to me.

4.9
Verified Homeowner
Panama City Beach, on Feb 04, 2026

[name removed] and [name removed]

4.6
Verified Homeowner
Panama City Beach, on Jan 13, 2026

All people I dealt with were professional and friendly.

5.0
Verified Homeowner
Panama City Beach, FL, on Jan 14, 2026

How mentorns community made us feel special

5.0
Verified Homeowner
Panama City Beach, on Feb 03, 2026

[name removed] my MasterCare rep has taken care of any issues I may have had very swiftly. The representatives at the call center have also been extremely helpful anytime that I have had to call in an opportunity or issue.

4.8
Verified Homeowner
Panama City Beach, on Jan 12, 2026

It's been a great experience working with Matt, Juan and Red. It's Minto that we have some issues with.

5.0
Verified Homeowner
Panama City Beach, FL, on Jan 14, 2026

Cons: I contracted toward the end of construction. Although the flooring had not yet been installed, I was unable to change the floor color. Aside from that limitation, the selections made on my behalf were appropriate and well done. Pros: The villa was constructed with precision using high-quality materials. I have been very impressed with the level of planning and organization demonstrated by [name removed] throughout the process, as well as the friendliness, responsiveness, and professionalism of the staff. The home feels extremely well built, and I would confidently use [name removed] again.

5.0
Verified Homeowner
Panama City Beach, on Jan 28, 2026

For the future, the upgrades are a little too high, and quality no so high. Other than than everything is good.

5.0
Verified Homeowner
Panama City Beach, on Jan 05, 2026

This evaluation is based solely on my experience with the original MasterCare representative I was assigned once I closed on my home. Prior to closing, I had a fantastic experience and excellent service from my sales, design, and builder contacts, so having experienced anything less than that after closing has been very disappointing, and I don’t feel a good representation of the [name removed] name. Please understand I am not one to complain, so I do not take this lightly but feel it's important to fill this survey out as honestly as possible. And this is not just a difference in personalities - I know of others who have had this rep that have unfortunately had similar experiences. If anyone would like to visit with me, I'd be happy to discuss. As of December 2025, I requested and was given a different MasterCare rep, and it's been a 100% improvement! I finally feel like someone is listening and actually willing to help.

2.3
Verified Homeowner
Panama City Beach, FL, on Jan 14, 2026

Our Construction [name removed]. was very good with communication. I had reservations with building in Florida while we were in Colorado, but [name removed] kept us informed weekly with meetings and videos. If a question came up he responded in a timely manner with the answer. He was fantastic

5.0
Verified Homeowner
Panama City Beach, on Jan 28, 2026

We did not like mastercare continually dropping the follow ups. After many calls and now almost a year later, we finally are scheduled for the issues to be resolved. Everyone in the office at the showroom was very pleasant. Enjoyed meeting all of them.

4.1
Verified Homeowner
Panama City Beach, on Jan 01, 2026

People have been very good to work with - attentive, caring and organized. Some things during the building process and after could have gone better - not enough attention to certain areas and poor communication on when we should point out things that need to be fixed - builder and [name removed] no on same page.

4.3
Verified Homeowner
Panama City Beach, FL, on Jan 13, 2026

All the people we worked with were very pleasant knowledgeable and professional and seemed to have our best interest at heart.

5.0
Verified Homeowner
Panama City Beach, on Jan 27, 2026

Clean and Professional

4.4
Verified Homeowner
Panama City Beach, on Dec 30, 2025

I think we have a great solid home! The quality is excellent. The response time to fixing any issues that we have had has been very quick and easy. The people here are so helpful. The only items that I think can be improved are small details that would make the house more practical. For example: some of the toilet paper holders are too far from the toilet bowl and there is no place for a hand towel rack in the master bathroom - it is in the toilet area that makes no sense. These are small issues that would add to the comfort of the home. We love living in this home. We love our layout and the quality details of the home. It is a great comfortable home!

5.0
Verified Homeowner
Panama City Beach, FL, on Jan 13, 2026

All good.

5.0
Verified Homeowner
Panama City Beach, on Jan 27, 2026

The sloping issues I had with my yard outside my home took a lot of work to get something done including having to go to the county water was coming into my whole front porch area

3.8
Verified Homeowner
Panama City Beach, on Dec 30, 2025

I had an excellent [name removed] agent--[name removed]--and a really good Design Center person ([name removed]). They made the process manageable and fun! VERY knowledgeable. And I LOVE the design center--how beautiful it is, and how beautiful all of the models are.

4.8
Verified Homeowner
Panama City Beach, FL, on Jan 12, 2026

It was seamless and easy. Very detailed... updates and great communication. Super fast process. Stress free!

5.0
Verified Homeowner
Panama City Beach, on Jan 27, 2026

We love the cart paths.

4.6
Verified Homeowner
Panama City Beach, on Dec 24, 2025

Our MasterCare representative and our builder have been great.

5.0
Verified Homeowner
Panama City Beach, FL, on Jan 12, 2026

My builder [name removed] was wonderful, kind and knowledgeable. He explained the process weekly and sent me pictures!

4.8
Verified Homeowner
Panama City Beach, on Jan 27, 2026

Unfortunately, we have yet to inhabit our new home due to unplanned circumstances. With that being said, we have had nothing but top shelf experiences through every step of the process and have been delighted with every single staff member we encountered along the way. Thank you!

5.0
Verified Homeowner
Panama City Beach, on Dec 23, 2025

They have been very courteous, on time and knowledgeable. Any concerns we have had have been addressed in a vey timely and professional manner.

5.0
Verified Homeowner
Panama City Beach, FL, on Jan 11, 2026

The part I really had an issue with is the purchase process for getting a desired lot. We were given process to follow and it was changed mid-assignment.

4.7
Verified Homeowner
Panama City Beach, on Jan 27, 2026

The customer service was phenomenal from day 1. Our sales person [name removed], builder [name removed], and Master Care [name removed] [name removed] were all awesome. We have our 1 year master care meeting next month and hope the service and standards will continue to be great.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Panama City Beach, FL, on Feb 19, 2026

[name removed], our superintendent, was very approachable and helpful during the building process. [name removed] responded to every need we had. The [name removed] team who closed with us did an excellent job as well.

5.0
Verified Homeowner
Panama City Beach, FL, on Feb 16, 2026

[name removed] in the sales office worked with us to get the perfect floorplan on the perfect lot. We changed lots on her a couple times and she was very helpful to make sure we were happy and satisfied with our lot. [name removed] in the design center was extremely helpful in making sure we coordinated all of our design selections to our satisfaction to get everything just right. And [name removed] was a fantastic builder. Her provided regular updates throughout the build. He explained everything in detail and was on top of all aspects of the build at all times. His attention to detail provided us with an amazing house. We love it! Overall, we could not have asked for a better process

5.0
Verified Homeowner
Panama City Beach, FL, on Feb 10, 2026

The only thing I didn’t like was that we couldn’t add anything once our As and Bs were selected. Even though ground wasn’t broken for months.

5.0
Verified Homeowner
Panama City Beach, FL, on Feb 06, 2026

[name removed] did a great job. We would have liked more information and details on the longer range plan for the community and some approximate timelines. We would also have liked more options when selecting some of the interior homes features.

5.0
Verified Homeowner
Panama City Beach, FL, on Feb 03, 2026

Our sales rep [name removed] was very responsive to our questions, the design team was very helpful and patient, and our builder [name removed] was amazing. Very thorough builder who provided excellent service though the entire project. We loved working with [name removed]!

5.0
Verified Homeowner
Panama City Beach, FL, on Feb 02, 2026

Our house was so dirty at closing, every time I cleaned something, I found something else wrong with our house. Nail holes in our brand new floor from tearing out our living room ceiling right before closing, cracked pedistool sink in powder room, scratches on toilet from tile being removed from shower in spare bathroom that was put up in correctly, scratches on cabinets, we have a list, however, 2 months later and [name removed] is still working on correcting everything that was not done correctly in the first place.

4.2
Verified Homeowner
Panama City Beach, FL, on Jan 29, 2026

Loved [name removed]’s weekly positive videos

5.0
Verified Homeowner
Panama City Beach, FL, on Jan 28, 2026

Communication with builder [name removed]! Weekly videos and updates of what was planned for the following week.

4.6
Verified Homeowner
Panama City Beach, FL, on Jan 23, 2026

Our builder [name removed] was an amazing partner in the construction. Communication at every level has been top notch. THe HOA was great to work with starting our pool build.

5.0
Verified Homeowner
Panama City Beach, FL, on Jan 23, 2026

Quality of materials is poor for a $1M home. Disappointing that you can’t move a fireplace or floor outlet to align with the design of the home. Took a couple of weeks to get the pool equipment that comes with the pool. Blue painted cabinets already don’t hold up well to hand or fingerprints. Should have been varnished or coated over the paint. I have built several homes in Florida and the quality isn’t up to par.

3.8
Verified Homeowner
Panama City Beach, FL, on Jan 17, 2026

Having a hard time getting a closing date.

4.9
Verified Homeowner
Panama City Beach, FL, on Jan 15, 2026

Everyone I encountered thru the process of purchasing my home was very friendly & helpful. They made sure all my questions were answered in a timely manner. I moved in 4 days ago & was already visited by a [name removed] employee who introduced himself, explained a few things & gave me the date of his next visit to me.

4.9
Verified Homeowner
Panama City Beach, FL, on Jan 14, 2026

How mentorns community made us feel special

5.0
Verified Homeowner
Panama City Beach, FL, on Jan 14, 2026

Cons: I contracted toward the end of construction. Although the flooring had not yet been installed, I was unable to change the floor color. Aside from that limitation, the selections made on my behalf were appropriate and well done. Pros: The villa was constructed with precision using high-quality materials. I have been very impressed with the level of planning and organization demonstrated by [name removed] throughout the process, as well as the friendliness, responsiveness, and professionalism of the staff. The home feels extremely well built, and I would confidently use [name removed] again.

5.0
Verified Homeowner
Panama City Beach, FL, on Jan 14, 2026

Our Construction [name removed]. was very good with communication. I had reservations with building in Florida while we were in Colorado, but [name removed] kept us informed weekly with meetings and videos. If a question came up he responded in a timely manner with the answer. He was fantastic

5.0
Verified Homeowner
Panama City Beach, FL, on Jan 13, 2026

All the people we worked with were very pleasant knowledgeable and professional and seemed to have our best interest at heart.

5.0
Verified Homeowner
Panama City Beach, FL, on Jan 13, 2026

All good.

5.0
Verified Homeowner
Panama City Beach, FL, on Jan 12, 2026

It was seamless and easy. Very detailed... updates and great communication. Super fast process. Stress free!

5.0
Verified Homeowner
Panama City Beach, FL, on Jan 12, 2026

My builder [name removed] was wonderful, kind and knowledgeable. He explained the process weekly and sent me pictures!

4.8
Verified Homeowner
Panama City Beach, FL, on Jan 11, 2026

The part I really had an issue with is the purchase process for getting a desired lot. We were given process to follow and it was changed mid-assignment.

4.7
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Panama City Beach, on Feb 13, 2026

Knowledgeable, responsive and easy to work with.

5.0
Verified Homeowner
Panama City Beach, on Feb 12, 2026

Easy to work with, good quality of work and good communication.

5.0
Verified Homeowner
Panama City Beach, on Feb 09, 2026

Liked the follow up from the customer care person.

5.0
Verified Homeowner
Panama City Beach, on Feb 09, 2026

We’ve had electrical problems in the master bathroom even after Adams Electrical has been back several times the problems continue with the outlets. The drywall joints cracked after the first cold night after we’ve been here only 5 months. This isn’t acceptable. We requested a downspout extension because of staining on our concrete and we were denied. We’re disappointed in [name removed] from a build quality standpoint. We building superintendent [name removed] and MasterCare rep [name removed] have been great to work with.

4.3
Verified Homeowner
Panama City Beach, on Feb 09, 2026

The Mastercare experience has been a little difficult to get follow up on issues. We have our 6 month inspection tomorrow and have hired a home inspector to document any issues with the home.

3.0
Verified Homeowner
Panama City Beach, on Feb 05, 2026

This has all been a very positive experience for us. The customer service from [name removed] and our builder [name removed] has just been outstanding. You built us a very quality home.

5.0
Verified Homeowner
Panama City Beach, on Jan 27, 2026

The whole experience was fun and enjoyable but I would have rather chosen my lot instead of feeling I had to accept what was offered or risk not getting one.

5.0
Verified Homeowner
Panama City Beach, on Jan 25, 2026

Quality

5.0
Verified Homeowner
Panama City Beach, on Jan 24, 2026

We are happy

4.8
Verified Homeowner
Panama City Beach, on Jan 22, 2026

I have no issues with [name removed]’s service or with the home itself. However, there are ongoing concerns regarding the responsiveness and resolution of the turf and side swale issues. During modest rain events. water consistently stands in both side swales even under normal irrigation conditions. Standing water occurs on the front lawn apron when neighboring homes do not experience the same issue. The rear turf is extremely bumpy and uneven, with inconsistent grading throughout. The drop-off to the rear preserve also looks sloppy. If this were my home elsewhere, I would address and correct these issues directly. In this case, however, I am left navigating repeated work orders and excuses, with no clear sense that our expectations are being met.

4.2
Verified Homeowner
Panama City Beach, on Jan 16, 2026

Friendly and attentive staff.

5.0
Verified Homeowner
Panama City Beach, on Jan 14, 2026

Warranty support from [name removed] has been outstanding Builder [name removed] was incredible to work with

5.0
Verified Homeowner
Panama City Beach, on Jan 13, 2026

All people I dealt with were professional and friendly.

5.0
Verified Homeowner
Panama City Beach, on Jan 12, 2026

It's been a great experience working with Matt, Juan and Red. It's Minto that we have some issues with.

5.0
Verified Homeowner
Panama City Beach, on Jan 05, 2026

This evaluation is based solely on my experience with the original MasterCare representative I was assigned once I closed on my home. Prior to closing, I had a fantastic experience and excellent service from my sales, design, and builder contacts, so having experienced anything less than that after closing has been very disappointing, and I don’t feel a good representation of the [name removed] name. Please understand I am not one to complain, so I do not take this lightly but feel it's important to fill this survey out as honestly as possible. And this is not just a difference in personalities - I know of others who have had this rep that have unfortunately had similar experiences. If anyone would like to visit with me, I'd be happy to discuss. As of December 2025, I requested and was given a different MasterCare rep, and it's been a 100% improvement! I finally feel like someone is listening and actually willing to help.

2.3
Verified Homeowner
Panama City Beach, on Jan 01, 2026

People have been very good to work with - attentive, caring and organized. Some things during the building process and after could have gone better - not enough attention to certain areas and poor communication on when we should point out things that need to be fixed - builder and [name removed] no on same page.

4.3
Verified Homeowner
Panama City Beach, on Dec 30, 2025

I think we have a great solid home! The quality is excellent. The response time to fixing any issues that we have had has been very quick and easy. The people here are so helpful. The only items that I think can be improved are small details that would make the house more practical. For example: some of the toilet paper holders are too far from the toilet bowl and there is no place for a hand towel rack in the master bathroom - it is in the toilet area that makes no sense. These are small issues that would add to the comfort of the home. We love living in this home. We love our layout and the quality details of the home. It is a great comfortable home!

5.0
Verified Homeowner
Panama City Beach, on Dec 30, 2025

I had an excellent [name removed] agent--[name removed]--and a really good Design Center person ([name removed]). They made the process manageable and fun! VERY knowledgeable. And I LOVE the design center--how beautiful it is, and how beautiful all of the models are.

4.8
Verified Homeowner
Panama City Beach, on Dec 24, 2025

Our MasterCare representative and our builder have been great.

5.0
Verified Homeowner
Panama City Beach, on Dec 23, 2025

They have been very courteous, on time and knowledgeable. Any concerns we have had have been addressed in a vey timely and professional manner.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Panama City Beach, on Feb 20, 2026

Visiting during the build we saw our home up close and personal. I have 2 family members who visited and were impressed with what they saw. I had a private inspection company, on 13 Jan, do his thing and he found just 2 issues. He didn't find a handful of things as other homeowners have had found. Our significant issues have been the lack of a response to email and our hvac issue. Rather than focusing on why my ac compressor was very loud in the house minto and triad focused on the decibel level. Eventually, [name removed] and us worked it out. Our most significant suggestion is to combine the A and B. Unless money is no object the current system is ok. But for us we had to go on the conservative side on the A bc we had no idea what was coming with the B. One can't get all they want on the A side no having a clue what's coming with the B.I hope one day you'll stop doing this to us buyers.

4.3
Verified Homeowner
Panama City Beach, on Feb 20, 2026

We liked the ability to get a house plan that fit our needs and budget. We have somewhat disliked the amount of faulty, incomplete, or lack of detail in the building and finishing phases.

4.5
Verified Homeowner
Panama City Beach, on Feb 19, 2026

[name removed] was a quality company from the minute we met their representatives

4.6
Verified Homeowner
Panama City Beach, on Feb 18, 2026

The landscape experience could improve. The home was landscaped during winter time and the bushes and palm trees were/are look like leftovers from the season. 3 trees are dead, will submit workorder for those. The bushes on the side of the house are left with one large gap due to not being properly spaced.

4.4
Verified Homeowner
Panama City Beach, on Feb 18, 2026

From the very beginning of the building process until our Mastercare Post Closing Visit, we have been so impressed with the customer service we have received.

5.0
Verified Homeowner
Panama City Beach, on Feb 12, 2026

[name removed] was an outstanding representative for [name removed]! He was very responsive and understanding to my questions, concerns and need for quick repairs. He deserved 5-stars!!!!

4.9
Verified Homeowner
Panama City Beach, on Feb 11, 2026

I liked [name removed] our Master Care [name removed] and his boss [name removed]. Took excellent care of my concerns. Not happy with yard maintenance. I cut my grass at times because we will go weeks during growing season without yard maintenance. I pay to much of an HOA for this lacking service. I know we have a big community. It’s only going to get bigger. This is my number one concern about Mintos Communities. Other than that I feel the houses overall are good quality. To close together. The HOA needs to crack down on the speeding problem we have from Mintos workers and residents. Speed humps should be considered. 40-45 MPH in 25 MPH areas is not acceptable! This might not be your concern, but should be. Please pass the word. I’m not sure if I would buy in a Mintos community again. Pool is way over crowded as we are only at 2/3 of the building out currently. A second pool should have been considered for the first 3500 homes. Again just another reason not to buy. Live in learn as they say. Once the market changes and home prices go back up. We probably will move.

4.7
Verified Homeowner
Panama City Beach, on Feb 10, 2026

There were a lot of choices at the design center to make our home our own. The building process went very smooth, and our contractor was very nice to work with. We had very good follow-up whenever we had an issue or problem after we moved in.

4.5
Verified Homeowner
Panama City Beach, on Feb 10, 2026

Everything was easy

5.0
Verified Homeowner
Panama City Beach, on Feb 08, 2026

It’s been a very good experience

4.5
Verified Homeowner
Panama City Beach, on Feb 05, 2026

[name removed] is lucky there is a great marketing concept and residents with a great attitude, as a construction and mgt company - [name removed] does the bare minimum and it lacks a strong value proposition from a build standpoint.

2.9
Verified Homeowner
Panama City Beach, on Feb 04, 2026

[name removed] and [name removed]

4.6
Verified Homeowner
Panama City Beach, on Feb 03, 2026

[name removed] my MasterCare rep has taken care of any issues I may have had very swiftly. The representatives at the call center have also been extremely helpful anytime that I have had to call in an opportunity or issue.

4.8
Verified Homeowner
Panama City Beach, on Jan 28, 2026

For the future, the upgrades are a little too high, and quality no so high. Other than than everything is good.

5.0
Verified Homeowner
Panama City Beach, on Jan 28, 2026

We did not like mastercare continually dropping the follow ups. After many calls and now almost a year later, we finally are scheduled for the issues to be resolved. Everyone in the office at the showroom was very pleasant. Enjoyed meeting all of them.

4.1
Verified Homeowner
Panama City Beach, on Jan 27, 2026

Clean and Professional

4.4
Verified Homeowner
Panama City Beach, on Jan 27, 2026

The sloping issues I had with my yard outside my home took a lot of work to get something done including having to go to the county water was coming into my whole front porch area

3.8
Verified Homeowner
Panama City Beach, on Jan 27, 2026

We love the cart paths.

4.6
Verified Homeowner
Panama City Beach, on Jan 27, 2026

Unfortunately, we have yet to inhabit our new home due to unplanned circumstances. With that being said, we have had nothing but top shelf experiences through every step of the process and have been delighted with every single staff member we encountered along the way. Thank you!

5.0
Verified Homeowner
Panama City Beach, on Jan 27, 2026

The customer service was phenomenal from day 1. Our sales person [name removed], builder [name removed], and Master Care [name removed] [name removed] were all awesome. We have our 1 year master care meeting next month and hope the service and standards will continue to be great.

5.0
Verified Homeowner