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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Panama City Beach, on Nov 09, 2025
The upfront wait for a lot and poor communication about how lots are approved and sold to families did make sense as a buyer.
Panama City Beach, on Nov 11, 2025
I have had issues with my air conditioner since I closed in April 2025. My main bedroom is consistently warmer than the rest of the house (78) while the thermostat is set at 70 now adding to that the door bring closed and its even hotter in there. During the summer months I have not been able to sleep in the main bedroom due to the heat 78 degrees in there while the rest of my villa was 70 degrees and comfortable. Reportedly the engineer that overlooks the ac units have said there is nothing wrong with my unit. I respectfully disagree. I have owned 6 home in Florida and NEVER had an issue like this. After spending over $500K for my villa I cannot even put into words how abused I feel. I could not in good conscience ever recommend another 55+ person get XXXXX ed into this nightmare. This is senior abuse at its finest!!!!!
Panama City Beach, FL, on Nov 11, 2025
[name removed] was a consummate professional. His experience and eye for every detail is evident in his quality of work. thank you
Panama City Beach, on Nov 05, 2025
The communication process during and after the home was completed has been outstanding.
Panama City Beach, FL, on Nov 09, 2025
We liked the interaction with all the staff. Everyone was wonderful - especially [name removed] and [name removed]. We disliked that VA loan users must pay a down payment and upgrades cannot be rolled into the loan.
Panama City Beach, on Nov 10, 2025
We want to acknowledge our entire team, [name removed], [name removed] and [name removed] for the attentive and superior service they always provided to us throughout the process.
Panama City Beach, on Oct 30, 2025
Love everything about this home except for the initial beginning when everything is thrown your way to do this and that. It was so overwhelming for a widowed lady.
Panama City Beach, on Nov 02, 2025
Great experience from the very beginning. Looking forward to being there full time in the future.
Panama City Beach, FL, on Nov 08, 2025
I did not like picking A’s and B’s at different times. It was very difficult to determine the costs of the 2 separately. [name removed] our sales person was very upfront about the process and “general” budgets for each. In the end we feel that we put our money in the most important things but you pick your A’s blindly if you don’t ask the right questions.
Panama City Beach, on Oct 28, 2025
The [name removed] sales representative was very professional and knowledgeable. The superintendent in charge of the building of my home lacks the logistical skills to ensure a great build project after project. My MasterCare representative was professional, attentive, and communicated very well.
Panama City Beach, on Oct 31, 2025
I toured this community in February 2022 and the sales agent said I was put on a list in which I was properly switched to a different list because he didn’t feel I could afford a villa. So he put me on a cottage list which I did not want. I came twice a year, I asked where I was on the list and he said he didn’t have time to look that information up that I would get a call. I never got a call. Returned February 1923 and was told I was not on a villa list and I was infuriated. So I said to take my name off any list I would never build here. But looking elsewhere. Meantime, my mother wanted to tour again in May 1923 and I refuse to deal with the same agent in the office and was given a new agent and she was fabulous. Meanwhile, prices skyrocketed but [name removed] such found me and even better corner lot for a home instead of a villa. Other than this horrible experience in the introduction and trying to obtain a hole through the agent, the rest of the experience has been great.
Panama City Beach, on Oct 26, 2025
The process was very organized and communication streamlined with our Mastercare rep, [name removed]. All of our concerns or questions have been promptly addressed.
Panama City Beach, on Oct 30, 2025
Our home is a joy to live in. We like the design and flow. Our construction supervisor, [name removed], was excellent. Our first Service Master rep was let go, our second was terrible. He was very unresponsive. Our third is good. The home next to us was supposed to have their lanai on the other side away from us but it was changed and is too close to our lanai! The bushes and hedges between homes are too small and need to be larger and thicker! There are way too many construction trucks on [name removed] [name removed]. It is very dangerous! Please create a road from Steel field road to finish phase 8 like you did for phase 5!!! Thanks for asking.
Panama City Beach, on Oct 29, 2025
[name removed] made our build process easy to navigate from out of state. He was very receptive to our questions, kept us updated on progress, and delivered a beautiful home. This is the third home we have built, and we have never experienced the level of support and professionalism that [name removed] has provided.
Panama City Beach, on Oct 21, 2025
We have had an issue with the AC compressor since we moved in. Our lights flicker when the AC comes on. It has been reported multiple times and also noted by an outside inspector during our one year walk through. [name removed] still will not pay for correction.
Panama City Beach, on Oct 26, 2025
[name removed] has been great to work with.
Panama City Beach, FL, on Nov 05, 2025
We disliked the price increase on the lot we’d been waiting for. We don’t like the rating experience (this survey) because you aren’t getting great feedback if you expect 10s on everything - you aren’t seeing the nuances within the good ratings and have essentially turned the system into “did we get a 10 or not” hurdle versus “what level of good did we get” (eg 8-10)? That means that you don’t have a way to identify and reward real (relative) superstars because everyone is called a 10. The HOA ARB process could learn about communication from the building process- the whole thing has been mostly terrible. The fitness center signup process and interface are torture. You have to buy every class separately and scroll and click to get to the next date. And there is no search feature. We loved the personal touch of [name removed], [name removed], and [name removed]. Our connections have been fantastic and we feel like family (better than family!) with each of them.
Panama City Beach, on Oct 20, 2025
The fact that it took 4-5 attempts at repairing a hole in the seam of our shower at the floor level was a bit much. The grout or caulk was not done properly from the beginning and each time a repair was attempted, it failed ~ until the last time. So far, so good. It’s holding for now and we hope it continues to do so.
Panama City Beach, on Oct 25, 2025
[name removed]; great (and responsive) guy!
Panama City Beach, FL, on Oct 29, 2025
Everything went through very smoothly no issues at all completely updated at all times. Hats off to the [name removed] group and [name removed] as my construction builder.
Panama City Beach, on Oct 17, 2025
Initially, we had breaker issues and the Electricians had to come out and replace the brand new breakers (3 seperate occasions. The MBR sink traps pooled black sediment in the trap that would disguntingly flush out while using the sink, nothing like brushing your teeth to see black crude come out on your toothbrush. It took 3 months to replace a dead bush out front after being reported, but was eventually replaced. But overall, we love our home and were satisfied with the resolved issues.
Panama City Beach, on Oct 24, 2025
We were disappointed that we could not get the pool we wanted with the home construction. We wanted a smaller pool that was available in the Villa homes, but were not allowed to for a Beach collection home. Yet we have been approved to have that type of pool installed after we moved in?
Panama City Beach, on Oct 16, 2025
I love the transparency and communication throughout the entire build and occupy sequence: from our first interactions with [name removed], to our weekly checkins with our builder, through our frequent connections with [name removed], we've felt valued and understood. I also appreciate how [name removed] is so quick to resolve any issues (there haven't been many) as they have arisen.
Panama City Beach, FL, on Oct 25, 2025
Loved all the communication and positive feedback and energy! Never had a bad or negative experience with any one
Panama City Beach, on Oct 13, 2025
Just trying to get things fixed or Landscaping issues
Panama City Beach, on Oct 23, 2025
Very professional Right on top of calls and customer service
Panama City Beach, FL, on Oct 24, 2025
What I liked, the most was my dealings with the staff, they were all great! [name removed], [name removed] and [name removed] - we feel so very lucky to have dealt with them all!!!! What I dislike the most was the absolutely stupid placement of your toilet paper holders. Surely, you know this is a common complaint on your builds. We are now having to have to find someone to rip them out of a brand new constructed house, drywall mud, the holes, and try to match the wall texture. Frustrating!!!! There is no way that anyone can reach it. If you can’t put it on a cabinet, just let homeowners buy the freestanding holders.
Panama City Beach, on Oct 13, 2025
Some things like small cracks in drywall and paint our mastercare guy said they wouldn't fix.
Panama City Beach, on Oct 22, 2025
Our sales person, [name removed] and our builder, [name removed]- top notch and they know the whole build process and were terrific to work with- tough job with my husband being a builder! They kept us informed and part of the decision making through the whole process. Wonderful experience!
Panama City Beach, FL, on Oct 22, 2025
The builder and master care specialist have been very attentive and communicative
Panama City Beach, on Oct 12, 2025
WE have gone through three Mastercare reps we are on our fourth now. We have been trying to get things fixed since day one of our settlement day and still have not been successful. We were told we had a two year warranty now told we only have a one year warranty. It seems [name removed] changes things to fit their benefit all the time.
Panama City Beach, FL, on Oct 17, 2025
Everyone was pleasant and helpful. Our Superintendent, [name removed], was exceptional. She kept me informed all throughout the build process, sent me photos almost daily, answered my questions and made me feel heard. She went above and beyond and followed through on every thing she said she would.
Panama City Beach, on Oct 21, 2025
[name removed] has had 6 visits to find someway not to correct the cooling issue in my home. I am one of many if not more than a hundred having cooling issues
Panama City Beach, on Oct 12, 2025
My only concern is the amount of time it takes between a request and response/fixing the request.
Panama City Beach, FL, on Oct 17, 2025
BUILDER GAVE US REGULAR UPDATES, FEEDS AND PICTURES OF THE HOUSE BUILDING PROJECT.
Panama City Beach, on Oct 21, 2025
The staff. Everyone is helpful and friendly. I feel my home is the best built home I've ever lived in.
Panama City Beach, on Oct 08, 2025
Like- the community itself is beautiful and the amenities are great! Dislike- difficult to get Mastercare to address issues and the landscaping is pitiful.
Panama City Beach, FL, on Oct 14, 2025
No negative to say. The process was easy and they handled everything in a professional way.
Panama City Beach, on Oct 20, 2025
The lack of flexibility when it came to certain request. [name removed] paint color, decorative windows, barn doors, etc.
Panama City Beach, FL, on Oct 12, 2025
Our sales agent [name removed] was very nice. My Builder [name removed] is the best, I have built several houses from the ground up and this was our best experience yet.
Panama City Beach, on Oct 19, 2025
We were told that what we saw in the model unit is what we would receive in our units. There were less outlets and some in different places in my unit than in the model. Although the sales people and the builder said they apologized for the discrepancies, they did nothing to make it better for me and did not make my unit match what we were told we would have.
Panama City Beach, on Oct 08, 2025
Our Mastercare representative [name removed], has made this first year of living in our new home wonderful. He responds quickly and helps us resolve any concerns we may have.
Panama City Beach, FL, on Oct 12, 2025
Our builders rep, [name removed], did an outstanding job keeping as informed about the progress of our build. He was ALWAYS available whenever we needed him. He went above and beyond our expectations through the entire process. He was courteous, professional, knowledgeable, and perfectly effective. Whatever you're paying him, it's not enough.
Panama City Beach, on Oct 18, 2025
My floor plan, Friday and Saturday night entertainment, and [name removed] activities.
Panama City Beach, on Oct 08, 2025
Our rep is [name removed]. She has done an outstanding job with response times and communication. She is also very personable and a pleasure to deal with.
Panama City Beach, FL, on Oct 09, 2025
[name removed], the builder was excellent to work with! Very informative and assisted us in any way he could!
Panama City Beach, on Oct 18, 2025
We have enjoyed every aspect. People are professional, kind, and really care. Our requests have been fulfilled very promptly.
Panama City Beach, FL, on Oct 06, 2025
The weekly video updates from our builder, [name removed] were very detailed and professional. We felt confident that he was looking out for our investment.
Panama City Beach, on Oct 07, 2025
Our sales representative was amazing. And or Master Care Representative [name removed] meet and exceed our expectations. Overall our experience with Minto Communities has been positive experience.
Panama City Beach, on Oct 17, 2025
Nothing, iMinto’s and Mastercare [name removed] [name removed] exceeded my expectations.
Panama City Beach, FL, on Oct 04, 2025
The team approach. [name removed] , [name removed] and [name removed] did a great job.
Panama City Beach, on Oct 06, 2025
Their response to various issues, both inside and outside my home has been lukewarm at best.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Panama City Beach, FL, on Nov 11, 2025
[name removed] was a consummate professional. His experience and eye for every detail is evident in his quality of work. thank you
Panama City Beach, FL, on Nov 09, 2025
We liked the interaction with all the staff. Everyone was wonderful - especially [name removed] and [name removed]. We disliked that VA loan users must pay a down payment and upgrades cannot be rolled into the loan.
Panama City Beach, FL, on Nov 08, 2025
I did not like picking A’s and B’s at different times. It was very difficult to determine the costs of the 2 separately. [name removed] our sales person was very upfront about the process and “general” budgets for each. In the end we feel that we put our money in the most important things but you pick your A’s blindly if you don’t ask the right questions.
Panama City Beach, FL, on Nov 05, 2025
We disliked the price increase on the lot we’d been waiting for. We don’t like the rating experience (this survey) because you aren’t getting great feedback if you expect 10s on everything - you aren’t seeing the nuances within the good ratings and have essentially turned the system into “did we get a 10 or not” hurdle versus “what level of good did we get” (eg 8-10)? That means that you don’t have a way to identify and reward real (relative) superstars because everyone is called a 10. The HOA ARB process could learn about communication from the building process- the whole thing has been mostly terrible. The fitness center signup process and interface are torture. You have to buy every class separately and scroll and click to get to the next date. And there is no search feature. We loved the personal touch of [name removed], [name removed], and [name removed]. Our connections have been fantastic and we feel like family (better than family!) with each of them.
Panama City Beach, FL, on Oct 29, 2025
Everything went through very smoothly no issues at all completely updated at all times. Hats off to the [name removed] group and [name removed] as my construction builder.
Panama City Beach, FL, on Oct 25, 2025
Loved all the communication and positive feedback and energy! Never had a bad or negative experience with any one
Panama City Beach, FL, on Oct 24, 2025
What I liked, the most was my dealings with the staff, they were all great! [name removed], [name removed] and [name removed] - we feel so very lucky to have dealt with them all!!!! What I dislike the most was the absolutely stupid placement of your toilet paper holders. Surely, you know this is a common complaint on your builds. We are now having to have to find someone to rip them out of a brand new constructed house, drywall mud, the holes, and try to match the wall texture. Frustrating!!!! There is no way that anyone can reach it. If you can’t put it on a cabinet, just let homeowners buy the freestanding holders.
Panama City Beach, FL, on Oct 22, 2025
The builder and master care specialist have been very attentive and communicative
Panama City Beach, FL, on Oct 17, 2025
Everyone was pleasant and helpful. Our Superintendent, [name removed], was exceptional. She kept me informed all throughout the build process, sent me photos almost daily, answered my questions and made me feel heard. She went above and beyond and followed through on every thing she said she would.
Panama City Beach, FL, on Oct 17, 2025
BUILDER GAVE US REGULAR UPDATES, FEEDS AND PICTURES OF THE HOUSE BUILDING PROJECT.
Panama City Beach, FL, on Oct 14, 2025
No negative to say. The process was easy and they handled everything in a professional way.
Panama City Beach, FL, on Oct 12, 2025
Our sales agent [name removed] was very nice. My Builder [name removed] is the best, I have built several houses from the ground up and this was our best experience yet.
Panama City Beach, FL, on Oct 12, 2025
Our builders rep, [name removed], did an outstanding job keeping as informed about the progress of our build. He was ALWAYS available whenever we needed him. He went above and beyond our expectations through the entire process. He was courteous, professional, knowledgeable, and perfectly effective. Whatever you're paying him, it's not enough.
Panama City Beach, FL, on Oct 09, 2025
[name removed], the builder was excellent to work with! Very informative and assisted us in any way he could!
Panama City Beach, FL, on Oct 06, 2025
The weekly video updates from our builder, [name removed] were very detailed and professional. We felt confident that he was looking out for our investment.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Panama City Beach, on Nov 11, 2025
I have had issues with my air conditioner since I closed in April 2025. My main bedroom is consistently warmer than the rest of the house (78) while the thermostat is set at 70 now adding to that the door bring closed and its even hotter in there. During the summer months I have not been able to sleep in the main bedroom due to the heat 78 degrees in there while the rest of my villa was 70 degrees and comfortable. Reportedly the engineer that overlooks the ac units have said there is nothing wrong with my unit. I respectfully disagree. I have owned 6 home in Florida and NEVER had an issue like this. After spending over $500K for my villa I cannot even put into words how abused I feel. I could not in good conscience ever recommend another 55+ person get XXXXX ed into this nightmare. This is senior abuse at its finest!!!!!
Panama City Beach, on Nov 10, 2025
We want to acknowledge our entire team, [name removed], [name removed] and [name removed] for the attentive and superior service they always provided to us throughout the process.
Panama City Beach, on Nov 02, 2025
Great experience from the very beginning. Looking forward to being there full time in the future.
Panama City Beach, on Oct 31, 2025
I toured this community in February 2022 and the sales agent said I was put on a list in which I was properly switched to a different list because he didn’t feel I could afford a villa. So he put me on a cottage list which I did not want. I came twice a year, I asked where I was on the list and he said he didn’t have time to look that information up that I would get a call. I never got a call. Returned February 1923 and was told I was not on a villa list and I was infuriated. So I said to take my name off any list I would never build here. But looking elsewhere. Meantime, my mother wanted to tour again in May 1923 and I refuse to deal with the same agent in the office and was given a new agent and she was fabulous. Meanwhile, prices skyrocketed but [name removed] such found me and even better corner lot for a home instead of a villa. Other than this horrible experience in the introduction and trying to obtain a hole through the agent, the rest of the experience has been great.
Panama City Beach, on Oct 30, 2025
Our home is a joy to live in. We like the design and flow. Our construction supervisor, [name removed], was excellent. Our first Service Master rep was let go, our second was terrible. He was very unresponsive. Our third is good. The home next to us was supposed to have their lanai on the other side away from us but it was changed and is too close to our lanai! The bushes and hedges between homes are too small and need to be larger and thicker! There are way too many construction trucks on [name removed] [name removed]. It is very dangerous! Please create a road from Steel field road to finish phase 8 like you did for phase 5!!! Thanks for asking.
Panama City Beach, on Oct 29, 2025
[name removed] made our build process easy to navigate from out of state. He was very receptive to our questions, kept us updated on progress, and delivered a beautiful home. This is the third home we have built, and we have never experienced the level of support and professionalism that [name removed] has provided.
Panama City Beach, on Oct 26, 2025
[name removed] has been great to work with.
Panama City Beach, on Oct 25, 2025
[name removed]; great (and responsive) guy!
Panama City Beach, on Oct 24, 2025
We were disappointed that we could not get the pool we wanted with the home construction. We wanted a smaller pool that was available in the Villa homes, but were not allowed to for a Beach collection home. Yet we have been approved to have that type of pool installed after we moved in?
Panama City Beach, on Oct 23, 2025
Very professional Right on top of calls and customer service
Panama City Beach, on Oct 22, 2025
Our sales person, [name removed] and our builder, [name removed]- top notch and they know the whole build process and were terrific to work with- tough job with my husband being a builder! They kept us informed and part of the decision making through the whole process. Wonderful experience!
Panama City Beach, on Oct 21, 2025
[name removed] has had 6 visits to find someway not to correct the cooling issue in my home. I am one of many if not more than a hundred having cooling issues
Panama City Beach, on Oct 21, 2025
The staff. Everyone is helpful and friendly. I feel my home is the best built home I've ever lived in.
Panama City Beach, on Oct 20, 2025
The lack of flexibility when it came to certain request. [name removed] paint color, decorative windows, barn doors, etc.
Panama City Beach, on Oct 19, 2025
We were told that what we saw in the model unit is what we would receive in our units. There were less outlets and some in different places in my unit than in the model. Although the sales people and the builder said they apologized for the discrepancies, they did nothing to make it better for me and did not make my unit match what we were told we would have.
Panama City Beach, on Oct 18, 2025
My floor plan, Friday and Saturday night entertainment, and [name removed] activities.
Panama City Beach, on Oct 18, 2025
We have enjoyed every aspect. People are professional, kind, and really care. Our requests have been fulfilled very promptly.
Panama City Beach, on Oct 17, 2025
Nothing, iMinto’s and Mastercare [name removed] [name removed] exceeded my expectations.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Panama City Beach, on Nov 09, 2025
The upfront wait for a lot and poor communication about how lots are approved and sold to families did make sense as a buyer.
Panama City Beach, on Nov 05, 2025
The communication process during and after the home was completed has been outstanding.
Panama City Beach, on Oct 30, 2025
Love everything about this home except for the initial beginning when everything is thrown your way to do this and that. It was so overwhelming for a widowed lady.
Panama City Beach, on Oct 28, 2025
The [name removed] sales representative was very professional and knowledgeable. The superintendent in charge of the building of my home lacks the logistical skills to ensure a great build project after project. My MasterCare representative was professional, attentive, and communicated very well.
Panama City Beach, on Oct 26, 2025
The process was very organized and communication streamlined with our Mastercare rep, [name removed]. All of our concerns or questions have been promptly addressed.
Panama City Beach, on Oct 21, 2025
We have had an issue with the AC compressor since we moved in. Our lights flicker when the AC comes on. It has been reported multiple times and also noted by an outside inspector during our one year walk through. [name removed] still will not pay for correction.
Panama City Beach, on Oct 20, 2025
The fact that it took 4-5 attempts at repairing a hole in the seam of our shower at the floor level was a bit much. The grout or caulk was not done properly from the beginning and each time a repair was attempted, it failed ~ until the last time. So far, so good. It’s holding for now and we hope it continues to do so.
Panama City Beach, on Oct 17, 2025
Initially, we had breaker issues and the Electricians had to come out and replace the brand new breakers (3 seperate occasions. The MBR sink traps pooled black sediment in the trap that would disguntingly flush out while using the sink, nothing like brushing your teeth to see black crude come out on your toothbrush. It took 3 months to replace a dead bush out front after being reported, but was eventually replaced. But overall, we love our home and were satisfied with the resolved issues.
Panama City Beach, on Oct 16, 2025
I love the transparency and communication throughout the entire build and occupy sequence: from our first interactions with [name removed], to our weekly checkins with our builder, through our frequent connections with [name removed], we've felt valued and understood. I also appreciate how [name removed] is so quick to resolve any issues (there haven't been many) as they have arisen.
Panama City Beach, on Oct 13, 2025
Just trying to get things fixed or Landscaping issues
Panama City Beach, on Oct 13, 2025
Some things like small cracks in drywall and paint our mastercare guy said they wouldn't fix.
Panama City Beach, on Oct 12, 2025
WE have gone through three Mastercare reps we are on our fourth now. We have been trying to get things fixed since day one of our settlement day and still have not been successful. We were told we had a two year warranty now told we only have a one year warranty. It seems [name removed] changes things to fit their benefit all the time.
Panama City Beach, on Oct 12, 2025
My only concern is the amount of time it takes between a request and response/fixing the request.
Panama City Beach, on Oct 08, 2025
Like- the community itself is beautiful and the amenities are great! Dislike- difficult to get Mastercare to address issues and the landscaping is pitiful.
Panama City Beach, on Oct 08, 2025
Our Mastercare representative [name removed], has made this first year of living in our new home wonderful. He responds quickly and helps us resolve any concerns we may have.
Panama City Beach, on Oct 08, 2025
Our rep is [name removed]. She has done an outstanding job with response times and communication. She is also very personable and a pleasure to deal with.
Panama City Beach, on Oct 07, 2025
Our sales representative was amazing. And or Master Care Representative [name removed] meet and exceed our expectations. Overall our experience with Minto Communities has been positive experience.