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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Panama City Beach, FL, on Dec 17, 2024
I liked everything It is a complete pleasure Thanks
Panama City Beach, on Dec 18, 2024
I have only had 2 issues. Our Master Care person was on top of the broken tile in our kitchen and it was replaced. The other issue is an HOA issue having to do with a sink hole in our yard. It was turned into the HOA in July and then again in October. So far, the hole is still there and we are concerned that somebody may step in it and get hurt.
Panama City Beach, on Dec 19, 2024
No grocery store that was promised after 1000 homes
Panama City Beach, FL, on Dec 15, 2024
After signing contract a Veterans Bonus/Incentive was offered and when I asked about this I was told no, not eligible even though construction had not begun in our home. Thought it was kinda of petty, but it all about your profit margin not actually honoring vets. So, your advertisements like this are nothing more than publicity to make it seem as you support veterans.
Panama City Beach, on Dec 16, 2024
Overall the quality of our home is awesome. I would like to see a bit better landscaping. I have been trying to have [name removed] put down in our beds for over 6 months. I’m sure it will get better.
Panama City Beach, on Dec 16, 2024
I wish I could get some customer care or warranty service done
Panama City Beach, on Dec 08, 2024
Having our lot taken away from us for 6 months because [name removed] thought our lot could be used for a two story house. After the decision was made it could not be used, our lot was given back. Meanwhile the price went up. The house and lot price should have remained the same since was not within our control. Overall we are thrilled with the house. Some warranty issues remain, but we are working through them.
Panama City Beach, on Dec 15, 2024
They have always addressed our concerns in a timely manner
Panama City Beach, FL, on Dec 15, 2024
Everything was explained well and on schedule
Panama City Beach, on Nov 26, 2024
My rep, [name removed] has been timely in responding to my inquiries and very helpful.
Panama City Beach, on Dec 14, 2024
The only issue is with the appliances. The supplier is giving bottom shelf appliances that we are paying top dollar for. I had 10 call backs for my washer and dryer before they would replace.. and its still not right. New appliances shouldn't have these issues
Panama City Beach, FL, on Dec 15, 2024
We love our home. We’ve had a few things go wrong but mastercare came and fixed the problems right away. We are so happy to live in paradise!
Panama City Beach, on Nov 19, 2024
I have enjoyed the entire experience. Mastercare rep [name removed] has been very responsive.
Panama City Beach, FL, on Dec 13, 2024
Are Sales person for Minto Communities was [name removed] and she was just fantastic from the start of the contract through the closing process. Then we meet Are construction supervisor [name removed] he was very informative from the start of the fondation to the completed package we have had nothing but a very positive experience with everyone with Minto Communities. We closed on our home Oct 28th and on Nov 10th my wife and niece and her 3 year daughter were hit by a drunk driver on SR 79 coming back to Are new home thank God nobody was seriously hurt. [name removed] and [name removed] both reached out to us and told us if there is anything we can do to help to let them know. Thank God for people like those this is the type of people that Minto Communities hire and i am so glad that my wife and I choose this place to retire. Since the accident is have purchased my wife and new car and we are starting to get settled in to Are new home. Thank you all at Minto Communities for being so good to us the [name removed] family
Panama City Beach, on Dec 14, 2024
I think it’s wonderful! I feel like the people they really care. [name removed] especially has been wonderful to us! If they are called, they come out quickly and try to resolve the problem. I can’t complain about that at all!!
Panama City Beach, FL, on Dec 13, 2024
We were very pleased from start to finish with our purchase experience.
Panama City Beach, on Dec 14, 2024
Customer Care has been outstanding! I've had very few issues. They all were minor and were handled by my rep, [name removed], with speed, professionalism, and quality workmanship. I could not have received better customer service.
Panama City Beach, on Nov 18, 2024
The home is wonderful, and the community is very nice. But there have been concerns raised about some issues withing the community that seem to fall on deaf ears, or taking the "corporate line" when adjustments are made.
Panama City Beach, on Dec 13, 2024
I like the followup from our warranty agent and their availability to assist us.
Panama City Beach, on Nov 11, 2024
Well-planned home & community with great communication overall.
Panama City Beach, on Dec 10, 2024
Warranty service is good. [name removed] responds in a timely manner.
Panama City Beach, FL, on Dec 10, 2024
Hate to say "everything" but - everything! Our sales agent [name removed] was an incredible resource. The model homes allowed us to think through everything from floorplans to options. The design team was incredible in helping us choose killer options. Finally, [name removed] is a consummate professional and kept us well-informed of every step in the process. We admire the well-designed process which allowed us to make good decisions and stay in touch from afar.
Panama City Beach, on Nov 08, 2024
Overall experience has been good. We excellent experiences with [name removed], [name removed], [name removed] and [name removed]. [name removed] answered emails almost before he received them! [name removed] was patient with us when choosing our options, [name removed] was meticulous in his oversight and [name removed] was very responsive in taking care of adjustments and there were very few.
Panama City Beach, FL, on Dec 10, 2024
Consistent updates from our builder [name removed]. Also, the entire process was made very easy.
Panama City Beach, on Dec 09, 2024
Some small items were fixed quickly to our satisfaction.
Panama City Beach, FL, on Dec 10, 2024
All good, went well through out the project.
Panama City Beach, on Nov 07, 2024
Liked - Everything about it, especially, the exceptional follow through of our assigned Mastercare team (for us [name removed]). Very professional, very responsive, knowledgeable and hard working. The attention that the HOA has put on maintenance (lawn, plant replacement, watering, road maintenance, walking path improvements). Disliked - the process to get something repaired (We have had an issue with the temperature in the front guest room. But at the same time, we understand how the process works to make sure all attempts have been done before the next step is taken).
Panama City Beach, on Dec 08, 2024
They have been responsive and great with most issues, stubborn and / or unresponsive to some others. There are many nice quality construction features, and some cheap ones that were not expected given the high quality advertised.
Panama City Beach, FL, on Dec 09, 2024
Pre-contract, the wait to get a lot was explained as one year from sign up to lot choice and we had to ask regularly about when. Every time we were told we were 2 or 3 from a lot from May to November. It took 18 months and we were not given a choice of lots. All of a sudden it was “we had someone drop, take it or wait”. We paid $240k on options in Dec of 2023, construction didn’t start until March/April 2024.This is a frustrating process. We LOVE the house, we LOVED working with [name removed]. There are some really weird design/ construction standards that are absurd. Towel racks and toilet paper holders are unusable. An orangutan can’t reach the toilet paper holders. No one can hang a towel on the towel racks that are 12 inches above the toilet. When you pay almost $900k for a house the thought of having to rip up the dry wall to correct this design spec is maddening. We were told they could move it after closing, that wasn’t true. It may not seem like a big deal to [name removed], but it adds one more thing the homeowner has to address. The rest of the process was fine. We like the teams we’ve met and worked with.
Panama City Beach, on Nov 07, 2024
My builder [name removed] staying on top of things from start to finish with pics of weekly progress!
Panama City Beach, on Dec 05, 2024
Reacts quickly to concerns and gets them repaired. Great job!
Panama City Beach, FL, on Dec 08, 2024
[name removed] was a great [name removed] agent to work with as well as [name removed] for the selections - all was smooth with that. This was our 2nd time going through the purchase process in [name removed] so we knew what to expect.
Panama City Beach, on Nov 07, 2024
While Minto/Mastercare is quick to respond to any issue that has come up, there seems to be more issues than I would have expected with a "New Construction" home.
Panama City Beach, on Dec 04, 2024
[name removed] has been wonderful. I had some issues early on but [name removed] has tackled them all and always been prompt and courteous. I hope [name removed] appreciates his efforts.
Panama City Beach, FL, on Dec 07, 2024
I lived the way all of the [name removed] representatives worked with me and got me here so quickly! Everyone was outstanding.
Panama City Beach, on Oct 31, 2024
We have been submitting multiple items of concern to our MasterCare Representative, by email & telephone calls over the past 11 months. Our last written submittal was on July 29, 2024 and last email was October 24, 2024. There are still remaining items that have never been addressed or only partially addressed. As the neighborhood continues to expand & time passes, we are concerned that our outstanding "punch list" items have been overlooked.
Panama City Beach, FL, on Dec 07, 2024
Everyone involved in the process; sales, design and more importantly construction were extremely supportive. They all provided information and details whenever requested. Construction provided weekly updates and several times anticipated our needs and met them.
Panama City Beach, on Dec 02, 2024
So far it has been ok. I hope it continue to be that way.
Panama City Beach, FL, on Dec 06, 2024
Everything was very clearly communicated and the Minto team made the process seamless. Every employee was top-notch, very professional, and extremely kind.
Panama City Beach, on Dec 02, 2024
The response time from from our master care person has been much better than we expected.
Panama City Beach, FL, on Dec 06, 2024
everyone from the. time we went under contract to the day we closed was very kind and keep us informed through the building process
Panama City Beach, on Dec 01, 2024
This home is incredible!! We love our new home!! Our home advisor went over the warranty service/customer care experience! So far we have had a great experience with the purchase of our home! We highly recommend Minto/[name removed] to anyone considering purchasing a new home in this amazing community!!
Panama City Beach, FL, on Dec 06, 2024
Everything was pretty easy in our closing - took 10 minutes, since we wired the money the week before closing
Panama City Beach, on Oct 25, 2024
Our Mastercare Representative does not follow up with, he still hasn’t finished repairs on our six month walk through and he set up an appointment for our one year walk through on October 16th and was a no show haven’t heard from anybody since. I am asking for a new Mastercare Representative.
Panama City Beach, FL, on Dec 06, 2024
Everything was explained easy to understand and the people were knowledgeable and very professional.
Panama City Beach, FL, on Dec 04, 2024
Sales support ([name removed]) and Construction support ([name removed]) we’re awesome to work with from contractor to closing.
Panama City Beach, on Oct 23, 2024
like amenities and low HOA fees, layout of housing and phases
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Panama City Beach, FL, on Dec 17, 2024
I liked everything It is a complete pleasure Thanks
Panama City Beach, FL, on Dec 15, 2024
After signing contract a Veterans Bonus/Incentive was offered and when I asked about this I was told no, not eligible even though construction had not begun in our home. Thought it was kinda of petty, but it all about your profit margin not actually honoring vets. So, your advertisements like this are nothing more than publicity to make it seem as you support veterans.
Panama City Beach, FL, on Dec 15, 2024
Everything was explained well and on schedule
Panama City Beach, FL, on Dec 15, 2024
We love our home. We’ve had a few things go wrong but mastercare came and fixed the problems right away. We are so happy to live in paradise!
Panama City Beach, FL, on Dec 13, 2024
Are Sales person for Minto Communities was [name removed] and she was just fantastic from the start of the contract through the closing process. Then we meet Are construction supervisor [name removed] he was very informative from the start of the fondation to the completed package we have had nothing but a very positive experience with everyone with Minto Communities. We closed on our home Oct 28th and on Nov 10th my wife and niece and her 3 year daughter were hit by a drunk driver on SR 79 coming back to Are new home thank God nobody was seriously hurt. [name removed] and [name removed] both reached out to us and told us if there is anything we can do to help to let them know. Thank God for people like those this is the type of people that Minto Communities hire and i am so glad that my wife and I choose this place to retire. Since the accident is have purchased my wife and new car and we are starting to get settled in to Are new home. Thank you all at Minto Communities for being so good to us the [name removed] family
Panama City Beach, FL, on Dec 13, 2024
We were very pleased from start to finish with our purchase experience.
Panama City Beach, FL, on Dec 10, 2024
Hate to say "everything" but - everything! Our sales agent [name removed] was an incredible resource. The model homes allowed us to think through everything from floorplans to options. The design team was incredible in helping us choose killer options. Finally, [name removed] is a consummate professional and kept us well-informed of every step in the process. We admire the well-designed process which allowed us to make good decisions and stay in touch from afar.
Panama City Beach, FL, on Dec 10, 2024
Consistent updates from our builder [name removed]. Also, the entire process was made very easy.
Panama City Beach, FL, on Dec 10, 2024
All good, went well through out the project.
Panama City Beach, FL, on Dec 09, 2024
Pre-contract, the wait to get a lot was explained as one year from sign up to lot choice and we had to ask regularly about when. Every time we were told we were 2 or 3 from a lot from May to November. It took 18 months and we were not given a choice of lots. All of a sudden it was “we had someone drop, take it or wait”. We paid $240k on options in Dec of 2023, construction didn’t start until March/April 2024.This is a frustrating process. We LOVE the house, we LOVED working with [name removed]. There are some really weird design/ construction standards that are absurd. Towel racks and toilet paper holders are unusable. An orangutan can’t reach the toilet paper holders. No one can hang a towel on the towel racks that are 12 inches above the toilet. When you pay almost $900k for a house the thought of having to rip up the dry wall to correct this design spec is maddening. We were told they could move it after closing, that wasn’t true. It may not seem like a big deal to [name removed], but it adds one more thing the homeowner has to address. The rest of the process was fine. We like the teams we’ve met and worked with.
Panama City Beach, FL, on Dec 08, 2024
[name removed] was a great [name removed] agent to work with as well as [name removed] for the selections - all was smooth with that. This was our 2nd time going through the purchase process in [name removed] so we knew what to expect.
Panama City Beach, FL, on Dec 07, 2024
I lived the way all of the [name removed] representatives worked with me and got me here so quickly! Everyone was outstanding.
Panama City Beach, FL, on Dec 07, 2024
Everyone involved in the process; sales, design and more importantly construction were extremely supportive. They all provided information and details whenever requested. Construction provided weekly updates and several times anticipated our needs and met them.
Panama City Beach, FL, on Dec 06, 2024
Everything was very clearly communicated and the Minto team made the process seamless. Every employee was top-notch, very professional, and extremely kind.
Panama City Beach, FL, on Dec 06, 2024
everyone from the. time we went under contract to the day we closed was very kind and keep us informed through the building process
Panama City Beach, FL, on Dec 06, 2024
Everything was pretty easy in our closing - took 10 minutes, since we wired the money the week before closing
Panama City Beach, FL, on Dec 06, 2024
Everything was explained easy to understand and the people were knowledgeable and very professional.
Panama City Beach, FL, on Dec 04, 2024
Sales support ([name removed]) and Construction support ([name removed]) we’re awesome to work with from contractor to closing.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Panama City Beach, on Dec 18, 2024
I have only had 2 issues. Our Master Care person was on top of the broken tile in our kitchen and it was replaced. The other issue is an HOA issue having to do with a sink hole in our yard. It was turned into the HOA in July and then again in October. So far, the hole is still there and we are concerned that somebody may step in it and get hurt.
Panama City Beach, on Dec 16, 2024
I wish I could get some customer care or warranty service done
Panama City Beach, on Dec 15, 2024
They have always addressed our concerns in a timely manner
Panama City Beach, on Dec 14, 2024
The only issue is with the appliances. The supplier is giving bottom shelf appliances that we are paying top dollar for. I had 10 call backs for my washer and dryer before they would replace.. and its still not right. New appliances shouldn't have these issues
Panama City Beach, on Dec 14, 2024
I think it’s wonderful! I feel like the people they really care. [name removed] especially has been wonderful to us! If they are called, they come out quickly and try to resolve the problem. I can’t complain about that at all!!
Panama City Beach, on Dec 14, 2024
Customer Care has been outstanding! I've had very few issues. They all were minor and were handled by my rep, [name removed], with speed, professionalism, and quality workmanship. I could not have received better customer service.
Panama City Beach, on Dec 13, 2024
I like the followup from our warranty agent and their availability to assist us.
Panama City Beach, on Dec 10, 2024
Warranty service is good. [name removed] responds in a timely manner.
Panama City Beach, on Dec 09, 2024
Some small items were fixed quickly to our satisfaction.
Panama City Beach, on Dec 08, 2024
They have been responsive and great with most issues, stubborn and / or unresponsive to some others. There are many nice quality construction features, and some cheap ones that were not expected given the high quality advertised.
Panama City Beach, on Dec 05, 2024
Reacts quickly to concerns and gets them repaired. Great job!
Panama City Beach, on Dec 04, 2024
[name removed] has been wonderful. I had some issues early on but [name removed] has tackled them all and always been prompt and courteous. I hope [name removed] appreciates his efforts.
Panama City Beach, on Dec 02, 2024
So far it has been ok. I hope it continue to be that way.
Panama City Beach, on Dec 02, 2024
The response time from from our master care person has been much better than we expected.
Panama City Beach, on Dec 01, 2024
This home is incredible!! We love our new home!! Our home advisor went over the warranty service/customer care experience! So far we have had a great experience with the purchase of our home! We highly recommend Minto/[name removed] to anyone considering purchasing a new home in this amazing community!!
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Panama City Beach, on Dec 19, 2024
No grocery store that was promised after 1000 homes
Panama City Beach, on Dec 16, 2024
Overall the quality of our home is awesome. I would like to see a bit better landscaping. I have been trying to have [name removed] put down in our beds for over 6 months. I’m sure it will get better.
Panama City Beach, on Dec 08, 2024
Having our lot taken away from us for 6 months because [name removed] thought our lot could be used for a two story house. After the decision was made it could not be used, our lot was given back. Meanwhile the price went up. The house and lot price should have remained the same since was not within our control. Overall we are thrilled with the house. Some warranty issues remain, but we are working through them.
Panama City Beach, on Nov 26, 2024
My rep, [name removed] has been timely in responding to my inquiries and very helpful.
Panama City Beach, on Nov 19, 2024
I have enjoyed the entire experience. Mastercare rep [name removed] has been very responsive.
Panama City Beach, on Nov 18, 2024
The home is wonderful, and the community is very nice. But there have been concerns raised about some issues withing the community that seem to fall on deaf ears, or taking the "corporate line" when adjustments are made.
Panama City Beach, on Nov 11, 2024
Well-planned home & community with great communication overall.
Panama City Beach, on Nov 08, 2024
Overall experience has been good. We excellent experiences with [name removed], [name removed], [name removed] and [name removed]. [name removed] answered emails almost before he received them! [name removed] was patient with us when choosing our options, [name removed] was meticulous in his oversight and [name removed] was very responsive in taking care of adjustments and there were very few.
Panama City Beach, on Nov 07, 2024
Liked - Everything about it, especially, the exceptional follow through of our assigned Mastercare team (for us [name removed]). Very professional, very responsive, knowledgeable and hard working. The attention that the HOA has put on maintenance (lawn, plant replacement, watering, road maintenance, walking path improvements). Disliked - the process to get something repaired (We have had an issue with the temperature in the front guest room. But at the same time, we understand how the process works to make sure all attempts have been done before the next step is taken).
Panama City Beach, on Nov 07, 2024
My builder [name removed] staying on top of things from start to finish with pics of weekly progress!
Panama City Beach, on Nov 07, 2024
While Minto/Mastercare is quick to respond to any issue that has come up, there seems to be more issues than I would have expected with a "New Construction" home.
Panama City Beach, on Oct 31, 2024
We have been submitting multiple items of concern to our MasterCare Representative, by email & telephone calls over the past 11 months. Our last written submittal was on July 29, 2024 and last email was October 24, 2024. There are still remaining items that have never been addressed or only partially addressed. As the neighborhood continues to expand & time passes, we are concerned that our outstanding "punch list" items have been overlooked.
Panama City Beach, on Oct 25, 2024
Our Mastercare Representative does not follow up with, he still hasn’t finished repairs on our six month walk through and he set up an appointment for our one year walk through on October 16th and was a no show haven’t heard from anybody since. I am asking for a new Mastercare Representative.