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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Panama City Beach, on May 14, 2026
Overall it’s been a very positive experience. I dislike the fact that the installed HVAC requirements don’t match the permits on file with the county. Permit says 4 ton unit and 3.5 is installed. In addition the sales literature states a “high efficient” system will be installed and our unit is below the industry standard in terms of high efficiency.
Panama City Beach, on May 15, 2026
Quality of concrete was shy of my expectations
Panama City Beach, FL, on May 15, 2026
We enjoyed being updated regularly. We reach out with any concerns we had and they were addressed. We enjoyed getting weekly pics of the progress of our home. The interaction was impressive.
Panama City Beach, on May 13, 2026
My Master care person made sure all the items from The Home Inspection were completed.
Panama City Beach, on May 13, 2026
We have had no problems contacting [name removed] Communities for questions or concerns. Our Master Care contact, [name removed], has been easy to work with and if we have had any concerns or questions they are quickly addressed and resolved. We have been well taken care of by [name removed] and we appreciate her professionalism and friendliness. [name removed] and [name removed]
Panama City Beach, FL, on May 14, 2026
It is impossible to pinpoint one item that we’ve loved. From working with [name removed] in Sales, to [name removed]—the builder—to [name removed] our master care person, all the front desk help in the Sales office, & [name removed] in design, we’ve [name removed], extremely satisfied and happy!! Our dislike? The breaker boxes flat out suck. The team of people we mentioned—-and more of them we failed to note— are amazing and [name removed] should double their salaries! ??.
Panama City Beach, FL, on May 08, 2026
[name removed] our builder was fantastic! I even caught her picking up trash in our back yard that had migrated over from construction next door. She was and is always responsive to our calls and texts. We were blessed to have her as our builder. [name removed], our realtor was upfront and honest with us which left no room for nasty surprises. She was responsive to calls and texts making us feel comfortable throughout the process. [name removed], from the design center was and is helping me put my dream home together as well as saving my sanity! We could not have had such a pleasant experience buying our home without the care that these three have shown.
Panama City Beach, on May 11, 2026
This is a great community and we love living here. However... During our sales experience, we were lead to believe that the landscaping along our rear property line would be at a level which was not fully realized. Due to the neighborhood layout (specific to our phase/street) this was an issue of concern from the very beginning of our home purchase process... the expectations were set by your sales staff and were an important factor in our decision to go with this specific property. Similar promises of lush and thick foliage (to provide privacy) were made to all of the residents of this street and unfortunately what we (all) got, fell well short of the promises. Clearly, the description of the proposed landscaping was subjective, but given the close (rear to rear) proximity of this collection of villas, it was a reasonable concern for potential new residents. I know the vast majority of the residents on this street and feel comfortable in saying that my opinion is shared by most, if not all, of them.
Panama City Beach, on May 11, 2026
[name removed] provided so many tips for successfully maintaining my home! Great support.
Panama City Beach, FL, on May 06, 2026
Disliked Mento switching my builder mid-stream.
Panama City Beach, on May 10, 2026
My builder and Mastercare [name removed] were outstanding and bent over backwards to make sure my expectations for my new home were met. Anything that arose they were attentive to and followed through to my satisfaction
Panama City Beach, on May 11, 2026
[name removed] has been very cooperative and able to solve the small issues I have had with my home,
Panama City Beach, FL, on May 06, 2026
Everybody is straight up, nice and friendly.
Panama City Beach, on May 07, 2026
there was no flexibility to make changes. Would not allow homeowner to have contractors to do things like wire for sound and alarm systems. couldn't upgrade HVAC ,insulation or appliances. We would pay for what was included and then take them and throw them away.
Panama City Beach, on May 08, 2026
I have requested warranty work to be completed after 1 month, 6 months and 11 months and so far not much has been completed. If this gets completed before my 1 year anniversary, I will happily update my survey.
Panama City Beach, on May 06, 2026
This is a very broad question to answer. Experience... Is the question about people, products, walk- thru, sales, issues we've had regarding a couple items? If I were to list just one, it would be the answer given to the reason a trade would not properly repair/remount a shower insert. It is mounted with a huge gap at one end and a tiny gap at the other. I was told that the trade said it was too much to work on to adjust and that it may be a wall NOT plumb. If that is what caused the out of symmetry, we have issues beyond the appearance of an out of adjustment shower insert.
Panama City Beach, FL, on May 06, 2026
[name removed] was the best. Gave us weekly updates and some times twice a week. He constantly communicated with us and was always there to answer questions. After the build was complete he has still been there to answer questions. The very best customer service.
Panama City Beach, on May 07, 2026
Buying my home was an enjoyable and painless experience.
Panama City Beach, on May 05, 2026
[name removed] with [name removed] has been fantastic. He’s. Professional, friendly and always available to answer questions.
Panama City Beach, FL, on May 06, 2026
Overall everyone had been extremely helpful during the entire process. From the front greeters to the closing process! After moving-KEN has checked in frequently with us to ensure any issues or concerns are addressed! Our sales person [name removed] has been a great resource extending herself for guidance thru out this process! Answering questions while she off work! Thank you!
Panama City Beach, on May 07, 2026
I like the floor plans and the layout of the community in general
Panama City Beach, on Apr 27, 2026
Our first Mastercare rep was unresponsive, frustrating and overall ineffective. [name removed] is very good. That is why we gave 3 10s to the first 3 questions. He communicated effectively. Some [name removed] sub contractors are ineffective at solving problems. It took Triad 5-6 visits to somewhat solve our problem. After 5 visits, our garage door still needs fixing. One huge problem is Triad is not allowed to share their findings (for example cfm readings) with the homeowner. That defines not trusting the homeowner.
Panama City Beach, FL, on May 01, 2026
I totally appreciate the way [name removed] handled everything , keeping us informed on the progress and answering any and all questions we had . We couldn’t be more grateful and pleased with everything [name removed] did for us in the whole process.
Panama City Beach, on May 04, 2026
Very limited in upgrade selections and overpriced for current offerings.
Panama City Beach, on Apr 23, 2026
Items not done correctly, no supervision of vendors, most do not speak English you have to communicate via phone thru translator. Items correctly initially had to be corrected again. Items that should have been identified by the builder were not. Builder was not honest regarding an issue with my toilets he involved my Relator who had never spoken to him. There is a lack of accountability and follow through. On my previous home in phase 2 it took almost 2 years to get [name removed] to respond and come onsite to evaluate my yard and dead bushes. That is unacceptable. Many of the yards still In phase 2 and 3 are terrible totally not what Minto sells to prospective buyers. I am aware of two residents in those faces that have reported issues with landscaping for months nothing has been done. I did escalate my issues to Minto executive team and [name removed] has been working with me to make sure everything gets resolved. To be quite honest without [name removed]’s involvement I don’t think half of this would’ve gotten done correctly. I am thankful for [name removed]. My year anniversary will be May 1. My lanai is still not right and [name removed] is working to get that redone again that should not happen. Very disappointing. The builder should have identified the issue. Based on the issues identified by myself and my inspector it makes me question what the builder and quality looked at
Panama City Beach, FL, on May 01, 2026
Working with our builder [name removed]. He’s super knowledgeable, informative and extremely professional!!
Panama City Beach, on May 04, 2026
The entire process was very easy for me. (Easier than expected.) Absolutely NO (zero) dislikes.
Panama City Beach, on Apr 23, 2026
I loved everything about the experience'!!
Panama City Beach, on May 03, 2026
The quality of the build, the beauty of the community and the wonderful amenities.
Panama City Beach, FL, on Apr 27, 2026
I appreciated that our builder, [name removed], was kept in weekly communication with us making we were updated on all progress, answering any questions or concerns and being super responsive and genuinely caring about our satisfaction! Thanks [name removed]!
Panama City Beach, on Apr 30, 2026
[name removed] and [name removed] have both been great to work with. Both are good communicators and follow up as promised.
Panama City Beach, on Apr 22, 2026
We had a great relationship with our builder, [name removed], and [name removed] rep, [name removed]. Our rep has changed 2 times since [name removed]. Our current rep has met with us and was professional and attentive to our questions and issues.
Panama City Beach, FL, on Apr 24, 2026
Professionalism, staff knowledge, approachability to ask questions, and friendly atmosphere. The online information was very helpful in the decision making stage. Having the models to spend time in and get design ideas. The first visit bus tour and being able to ask homeowners about their experience.
Panama City Beach, on Apr 25, 2026
The drywall is inferior to drywall I have experienced. Anchors have a tendency to spin because the drywall crumbles.
Panama City Beach, on Mar 17, 2026
I enjoyed everything about the process. They only have was stressful for me and my wife was fishing her Asian and B’s other than that it’s been a great experience
Panama City Beach, on Apr 19, 2026
Overall, from sales to Home warranty issues, [name removed] has done a great job.
Panama City Beach, FL, on Apr 24, 2026
[name removed] was extremely professional and help answering all my questions. He went above and beyond my expectations for customer service. I would highly recommend to all my family and friends [name removed] for their housing needs! I consider [name removed] a wonderful friend!
Panama City Beach, on Mar 12, 2026
We really enjoyed [name removed] our builder and [name removed] our Master care rep.
Panama City Beach, on Apr 18, 2026
House is well built community has great amenities for the value
Panama City Beach, FL, on Apr 19, 2026
Every was very courteous and professional from the fist time we visited through closing and followup.
Panama City Beach, on Mar 11, 2026
It takes quite some time to get issues resolved. Our issue with our warped kitchen cabinet and our shower value took weeks to get resolved. They rescheduled each multiple times.
Panama City Beach, on Apr 17, 2026
[name removed] my mastercare rep has been great to work with. He has addressed all my issues in a timely manner.
Panama City Beach, FL, on Apr 18, 2026
My builder [name removed] was extremely proficient, knowledgeable and friendly. We couldn't have asked for a better builder. She is always on top of things and quick to solve issues.
Panama City Beach, on Apr 15, 2026
Always able to communicate with our master care rep
Panama City Beach, on Mar 04, 2026
Our builders rep [name removed] was absolutely the best during the construction process. Since then, [name removed] members [name removed] and [name removed] have been super responsive and reliable! The best!
Panama City Beach, on Apr 13, 2026
There really is no warranty for our home. Lots of defects and on going issues. Our rep is not allowed to make decisions. Passes everything to [name removed].
Panama City Beach, FL, on Apr 17, 2026
I love that it was such a smooth process
Panama City Beach, on Mar 03, 2026
The [name removed] reps I've dealt with have been wonderful. I have had a few issues that were taken care of appropriately. It is still to soon to say I'm 100% satisfied with everything.
Panama City Beach, FL, on Apr 14, 2026
I thought the process was very well done. Smooth. Our builder was very good at communicating with us and sent updates regularly.
Panama City Beach, on Mar 03, 2026
Working with [name removed], our builder. He did an excellent job!
Panama City Beach, on Apr 09, 2026
THe Mastercare rep changed several times which was frustrating but things did get finnaly done after much follow up and it is confusing about the line betweem [name removed] and the HOA but finally have a better underestanding to day after a discussion with rep and her supervisor. I feel that in many cases [name removed] takes a brunt or bad rep due to the HOA and its lack of response and inadequate responses. The HOA is sfar more concerend with petty items and playing games that fixing the core issues. Better management and support need to be in the HOA
Panama City Beach, FL, on Apr 13, 2026
We had excellent staff from the sales team to the builder and especially the builder [name removed]. What we disliked was having [name removed] replaced before we closed. However [name removed] did a great job closing for us.
Panama City Beach, on Apr 08, 2026
we disliked the MasterCare rep procedure - we understand that turnover happens, but our initial list of items should have transferred to the new rep. We had to go thru the process 3-4 times with each new rep. Items were left off list, etc.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Panama City Beach, FL, on May 15, 2026
We enjoyed being updated regularly. We reach out with any concerns we had and they were addressed. We enjoyed getting weekly pics of the progress of our home. The interaction was impressive.
Panama City Beach, FL, on May 14, 2026
It is impossible to pinpoint one item that we’ve loved. From working with [name removed] in Sales, to [name removed]—the builder—to [name removed] our master care person, all the front desk help in the Sales office, & [name removed] in design, we’ve [name removed], extremely satisfied and happy!! Our dislike? The breaker boxes flat out suck. The team of people we mentioned—-and more of them we failed to note— are amazing and [name removed] should double their salaries! ??.
Panama City Beach, FL, on May 08, 2026
[name removed] our builder was fantastic! I even caught her picking up trash in our back yard that had migrated over from construction next door. She was and is always responsive to our calls and texts. We were blessed to have her as our builder. [name removed], our realtor was upfront and honest with us which left no room for nasty surprises. She was responsive to calls and texts making us feel comfortable throughout the process. [name removed], from the design center was and is helping me put my dream home together as well as saving my sanity! We could not have had such a pleasant experience buying our home without the care that these three have shown.
Panama City Beach, FL, on May 06, 2026
Disliked Mento switching my builder mid-stream.
Panama City Beach, FL, on May 06, 2026
Everybody is straight up, nice and friendly.
Panama City Beach, FL, on May 06, 2026
[name removed] was the best. Gave us weekly updates and some times twice a week. He constantly communicated with us and was always there to answer questions. After the build was complete he has still been there to answer questions. The very best customer service.
Panama City Beach, FL, on May 06, 2026
Overall everyone had been extremely helpful during the entire process. From the front greeters to the closing process! After moving-KEN has checked in frequently with us to ensure any issues or concerns are addressed! Our sales person [name removed] has been a great resource extending herself for guidance thru out this process! Answering questions while she off work! Thank you!
Panama City Beach, FL, on May 01, 2026
I totally appreciate the way [name removed] handled everything , keeping us informed on the progress and answering any and all questions we had . We couldn’t be more grateful and pleased with everything [name removed] did for us in the whole process.
Panama City Beach, FL, on May 01, 2026
Working with our builder [name removed]. He’s super knowledgeable, informative and extremely professional!!
Panama City Beach, FL, on Apr 27, 2026
I appreciated that our builder, [name removed], was kept in weekly communication with us making we were updated on all progress, answering any questions or concerns and being super responsive and genuinely caring about our satisfaction! Thanks [name removed]!
Panama City Beach, FL, on Apr 24, 2026
Professionalism, staff knowledge, approachability to ask questions, and friendly atmosphere. The online information was very helpful in the decision making stage. Having the models to spend time in and get design ideas. The first visit bus tour and being able to ask homeowners about their experience.
Panama City Beach, FL, on Apr 24, 2026
[name removed] was extremely professional and help answering all my questions. He went above and beyond my expectations for customer service. I would highly recommend to all my family and friends [name removed] for their housing needs! I consider [name removed] a wonderful friend!
Panama City Beach, FL, on Apr 19, 2026
Every was very courteous and professional from the fist time we visited through closing and followup.
Panama City Beach, FL, on Apr 18, 2026
My builder [name removed] was extremely proficient, knowledgeable and friendly. We couldn't have asked for a better builder. She is always on top of things and quick to solve issues.
Panama City Beach, FL, on Apr 17, 2026
I love that it was such a smooth process
Panama City Beach, FL, on Apr 14, 2026
I thought the process was very well done. Smooth. Our builder was very good at communicating with us and sent updates regularly.
Panama City Beach, FL, on Apr 13, 2026
We had excellent staff from the sales team to the builder and especially the builder [name removed]. What we disliked was having [name removed] replaced before we closed. However [name removed] did a great job closing for us.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Panama City Beach, on May 15, 2026
Quality of concrete was shy of my expectations
Panama City Beach, on May 13, 2026
We have had no problems contacting [name removed] Communities for questions or concerns. Our Master Care contact, [name removed], has been easy to work with and if we have had any concerns or questions they are quickly addressed and resolved. We have been well taken care of by [name removed] and we appreciate her professionalism and friendliness. [name removed] and [name removed]
Panama City Beach, on May 11, 2026
[name removed] provided so many tips for successfully maintaining my home! Great support.
Panama City Beach, on May 11, 2026
[name removed] has been very cooperative and able to solve the small issues I have had with my home,
Panama City Beach, on May 07, 2026
there was no flexibility to make changes. Would not allow homeowner to have contractors to do things like wire for sound and alarm systems. couldn't upgrade HVAC ,insulation or appliances. We would pay for what was included and then take them and throw them away.
Panama City Beach, on May 06, 2026
This is a very broad question to answer. Experience... Is the question about people, products, walk- thru, sales, issues we've had regarding a couple items? If I were to list just one, it would be the answer given to the reason a trade would not properly repair/remount a shower insert. It is mounted with a huge gap at one end and a tiny gap at the other. I was told that the trade said it was too much to work on to adjust and that it may be a wall NOT plumb. If that is what caused the out of symmetry, we have issues beyond the appearance of an out of adjustment shower insert.
Panama City Beach, on May 05, 2026
[name removed] with [name removed] has been fantastic. He’s. Professional, friendly and always available to answer questions.
Panama City Beach, on May 04, 2026
Very limited in upgrade selections and overpriced for current offerings.
Panama City Beach, on May 04, 2026
The entire process was very easy for me. (Easier than expected.) Absolutely NO (zero) dislikes.
Panama City Beach, on May 03, 2026
The quality of the build, the beauty of the community and the wonderful amenities.
Panama City Beach, on Apr 30, 2026
[name removed] and [name removed] have both been great to work with. Both are good communicators and follow up as promised.
Panama City Beach, on Apr 25, 2026
The drywall is inferior to drywall I have experienced. Anchors have a tendency to spin because the drywall crumbles.
Panama City Beach, on Mar 17, 2026
I enjoyed everything about the process. They only have was stressful for me and my wife was fishing her Asian and B’s other than that it’s been a great experience
Panama City Beach, on Mar 12, 2026
We really enjoyed [name removed] our builder and [name removed] our Master care rep.
Panama City Beach, on Mar 11, 2026
It takes quite some time to get issues resolved. Our issue with our warped kitchen cabinet and our shower value took weeks to get resolved. They rescheduled each multiple times.
Panama City Beach, on Mar 04, 2026
Our builders rep [name removed] was absolutely the best during the construction process. Since then, [name removed] members [name removed] and [name removed] have been super responsive and reliable! The best!
Panama City Beach, on Mar 03, 2026
The [name removed] reps I've dealt with have been wonderful. I have had a few issues that were taken care of appropriately. It is still to soon to say I'm 100% satisfied with everything.
Panama City Beach, on Mar 03, 2026
Working with [name removed], our builder. He did an excellent job!
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Panama City Beach, on May 14, 2026
Overall it’s been a very positive experience. I dislike the fact that the installed HVAC requirements don’t match the permits on file with the county. Permit says 4 ton unit and 3.5 is installed. In addition the sales literature states a “high efficient” system will be installed and our unit is below the industry standard in terms of high efficiency.
Panama City Beach, on May 13, 2026
My Master care person made sure all the items from The Home Inspection were completed.
Panama City Beach, on May 11, 2026
This is a great community and we love living here. However... During our sales experience, we were lead to believe that the landscaping along our rear property line would be at a level which was not fully realized. Due to the neighborhood layout (specific to our phase/street) this was an issue of concern from the very beginning of our home purchase process... the expectations were set by your sales staff and were an important factor in our decision to go with this specific property. Similar promises of lush and thick foliage (to provide privacy) were made to all of the residents of this street and unfortunately what we (all) got, fell well short of the promises. Clearly, the description of the proposed landscaping was subjective, but given the close (rear to rear) proximity of this collection of villas, it was a reasonable concern for potential new residents. I know the vast majority of the residents on this street and feel comfortable in saying that my opinion is shared by most, if not all, of them.
Panama City Beach, on May 10, 2026
My builder and Mastercare [name removed] were outstanding and bent over backwards to make sure my expectations for my new home were met. Anything that arose they were attentive to and followed through to my satisfaction
Panama City Beach, on May 08, 2026
I have requested warranty work to be completed after 1 month, 6 months and 11 months and so far not much has been completed. If this gets completed before my 1 year anniversary, I will happily update my survey.
Panama City Beach, on May 07, 2026
Buying my home was an enjoyable and painless experience.
Panama City Beach, on May 07, 2026
I like the floor plans and the layout of the community in general
Panama City Beach, on Apr 27, 2026
Our first Mastercare rep was unresponsive, frustrating and overall ineffective. [name removed] is very good. That is why we gave 3 10s to the first 3 questions. He communicated effectively. Some [name removed] sub contractors are ineffective at solving problems. It took Triad 5-6 visits to somewhat solve our problem. After 5 visits, our garage door still needs fixing. One huge problem is Triad is not allowed to share their findings (for example cfm readings) with the homeowner. That defines not trusting the homeowner.
Panama City Beach, on Apr 23, 2026
Items not done correctly, no supervision of vendors, most do not speak English you have to communicate via phone thru translator. Items correctly initially had to be corrected again. Items that should have been identified by the builder were not. Builder was not honest regarding an issue with my toilets he involved my Relator who had never spoken to him. There is a lack of accountability and follow through. On my previous home in phase 2 it took almost 2 years to get [name removed] to respond and come onsite to evaluate my yard and dead bushes. That is unacceptable. Many of the yards still In phase 2 and 3 are terrible totally not what Minto sells to prospective buyers. I am aware of two residents in those faces that have reported issues with landscaping for months nothing has been done. I did escalate my issues to Minto executive team and [name removed] has been working with me to make sure everything gets resolved. To be quite honest without [name removed]’s involvement I don’t think half of this would’ve gotten done correctly. I am thankful for [name removed]. My year anniversary will be May 1. My lanai is still not right and [name removed] is working to get that redone again that should not happen. Very disappointing. The builder should have identified the issue. Based on the issues identified by myself and my inspector it makes me question what the builder and quality looked at
Panama City Beach, on Apr 23, 2026
I loved everything about the experience'!!
Panama City Beach, on Apr 22, 2026
We had a great relationship with our builder, [name removed], and [name removed] rep, [name removed]. Our rep has changed 2 times since [name removed]. Our current rep has met with us and was professional and attentive to our questions and issues.
Panama City Beach, on Apr 19, 2026
Overall, from sales to Home warranty issues, [name removed] has done a great job.
Panama City Beach, on Apr 18, 2026
House is well built community has great amenities for the value
Panama City Beach, on Apr 17, 2026
[name removed] my mastercare rep has been great to work with. He has addressed all my issues in a timely manner.
Panama City Beach, on Apr 15, 2026
Always able to communicate with our master care rep
Panama City Beach, on Apr 13, 2026
There really is no warranty for our home. Lots of defects and on going issues. Our rep is not allowed to make decisions. Passes everything to [name removed].
Panama City Beach, on Apr 09, 2026
THe Mastercare rep changed several times which was frustrating but things did get finnaly done after much follow up and it is confusing about the line betweem [name removed] and the HOA but finally have a better underestanding to day after a discussion with rep and her supervisor. I feel that in many cases [name removed] takes a brunt or bad rep due to the HOA and its lack of response and inadequate responses. The HOA is sfar more concerend with petty items and playing games that fixing the core issues. Better management and support need to be in the HOA