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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Panama City Beach, on Nov 27, 2025
It has been one of the easiest and greatest experiences me and my wife have loved all of it and we do recommend it to all of are friends and family. Thank all of you so much.
Panama City Beach, on Nov 29, 2025
I think it’s ridiculous that I cannot get cold water in my house. While the majority of this experience has been great. This one item really bothers me. I wanted to lower the score for trusting things to be taken care of, but I didn’t want it to hurt my Mastercare rep’s score because this is not his fault and he has done a good job. I’m truly shocked that having cold water is not something that is part of [name removed]’s “commitment” to me.
Panama City Beach, FL, on Dec 02, 2025
I liked the how easy it was to work with the builder throughout the process while being in a different state. The procedures for designing the home were very simple. There is nothing to dislike about anything in my opinion.
Panama City Beach, on Nov 21, 2025
[name removed] has been helpful and quick to handle any issues that come up
Panama City Beach, on Nov 27, 2025
Not thrilled with the way the Gutter company repaired the leaking gutters by using silicone caulk. Do not believe the repair will last very long.
Panama City Beach, FL, on Dec 02, 2025
[name removed] made us feel like a valued customer throughout the entire process.
Panama City Beach, on Nov 15, 2025
The time it takes for work orders completed with the yard service. Also, we were told we would have a tree screen in our backyard and that never got done.
Panama City Beach, on Nov 24, 2025
How responsive our builder was even after we moved in. He kept us informed with lots of pictures and treated us like family. Then there was [name removed] who took care of several issues. He responded quickly to request and got the problem fixed promptly!
Panama City Beach, FL, on Nov 30, 2025
I would have liked to have had the ability to make minor changes during the process. Specifically adding electrical outlets before the electrical installation was started.
Panama City Beach, on Nov 09, 2025
The upfront wait for a lot and poor communication about how lots are approved and sold to families did make sense as a buyer.
Panama City Beach, FL, on Nov 30, 2025
We enjoyed the design experience the most. Meeting with and discussing our options with the design center team was enjoyable. We disliked the communication regarding the availability of our lot options the most. As we were moving out of state, retiring and finding new employment this was extremely stressful. One would think, as a retirement, 55+ community, most people are dealing with similar circumstances. A close second would be some of the construction elements such as concrete finish, window/door quality, etc
Panama City Beach, on Nov 05, 2025
The communication process during and after the home was completed has been outstanding.
Panama City Beach, on Nov 24, 2025
Starting with [name removed], he did a great job for sure! Have and will recommend more folks to [name removed] in the future to become LMWS Residents. [name removed] did a great job during the build as well. [name removed] kept us up to date on the progress of the build and answered any questions or concerns that we had. [name removed] has done an exceptional job for Master Care and dealing with any issues we've had. We are glad we selected LMWS and look forward to living and referring new folks to live here for years to come.
Panama City Beach, FL, on Nov 28, 2025
It has been very easy. Clear expectations and timely communication from [name removed] during the sales process and [name removed] during the build! Very accommodating. Enjoyed working with [name removed] and Cali in design. No surprises. Has exceeded our expectations! Thanks!
Panama City Beach, on Oct 30, 2025
Love everything about this home except for the initial beginning when everything is thrown your way to do this and that. It was so overwhelming for a widowed lady.
Panama City Beach, FL, on Nov 26, 2025
we enjyed working with [name removed], [name removed], and [name removed]!
Panama City Beach, on Oct 28, 2025
The [name removed] sales representative was very professional and knowledgeable. The superintendent in charge of the building of my home lacks the logistical skills to ensure a great build project after project. My MasterCare representative was professional, attentive, and communicated very well.
Panama City Beach, on Nov 23, 2025
Working with our builder, [name removed] was easy and she was thorough
Panama City Beach, FL, on Nov 24, 2025
We had the most professional, organized builder Mr. [name removed]. He is terrific asset to the [name removed] organization. He did an outstanding job building our new home from start to finish!!!
Panama City Beach, on Oct 26, 2025
The process was very organized and communication streamlined with our Mastercare rep, [name removed]. All of our concerns or questions have been promptly addressed.
Panama City Beach, FL, on Nov 24, 2025
This is our second home in LMWS. [name removed] circled back to us in January because she knew that we originally wanted a villa, but bought a cottage to get in 12 to 15 months sooner. She offered us a fabulous lot with a west-facing water view.
Panama City Beach, FL, on Nov 23, 2025
Weekly updates from our builder were nice because we did not live in this area.
Panama City Beach, on Oct 21, 2025
We have had an issue with the AC compressor since we moved in. Our lights flicker when the AC comes on. It has been reported multiple times and also noted by an outside inspector during our one year walk through. [name removed] still will not pay for correction.
Panama City Beach, on Nov 16, 2025
Working now with [name removed] to correct two issues with the air system and two showers. He has been great
Panama City Beach, FL, on Nov 20, 2025
First sales agent gave incorrect information. We like our builder and his quick responses to any issues encountered.
Panama City Beach, on Oct 20, 2025
The fact that it took 4-5 attempts at repairing a hole in the seam of our shower at the floor level was a bit much. The grout or caulk was not done properly from the beginning and each time a repair was attempted, it failed ~ until the last time. So far, so good. It’s holding for now and we hope it continues to do so.
Panama City Beach, FL, on Nov 20, 2025
We liked the staff ([name removed], [name removed] and [name removed]) that helped us, they made the experience very pleasing. We disliked the limited options provided by the builder and were left with taking the included options but then having to redo those the Minto options we were unsatisfied with.
Panama City Beach, on Oct 17, 2025
Initially, we had breaker issues and the Electricians had to come out and replace the brand new breakers (3 seperate occasions. The MBR sink traps pooled black sediment in the trap that would disguntingly flush out while using the sink, nothing like brushing your teeth to see black crude come out on your toothbrush. It took 3 months to replace a dead bush out front after being reported, but was eventually replaced. But overall, we love our home and were satisfied with the resolved issues.
Panama City Beach, on Nov 14, 2025
Our superintendent, [name removed] was superb.
Panama City Beach, FL, on Nov 14, 2025
I couldn't have asked for a better experience from sales ([name removed]) to designing ([name removed]) and building ([name removed]). All three went over and above to make me feel so welcome like I was already part of the community even before I closed and moved in. The entire experience was seamless and enjoyable!
Panama City Beach, on Oct 16, 2025
I love the transparency and communication throughout the entire build and occupy sequence: from our first interactions with [name removed], to our weekly checkins with our builder, through our frequent connections with [name removed], we've felt valued and understood. I also appreciate how [name removed] is so quick to resolve any issues (there haven't been many) as they have arisen.
Panama City Beach, FL, on Nov 14, 2025
the inflexibility to make any changes once our groups were chosen. This is even before construction began. Only have one outside vendor for low voltage products ie alarm, speaker install. The house plans for our model were reversed without any notice. The selection of upgrades to things like appliances was one. The ability to upgrade things in construction was zero. No upgrade for HVAC. No upgrades to insulation of the house. Our selections were basically interior such as flooring, trim, cabinets . Not getting the house prewired for speakers if wanted. Only one company for alarm system. I realize you are not custom builders, but I as a prospective homeowner, to limit our selections diminishes the resale value of the house, not allowing one to distinguish their home from their neighbor [name removed] - We had a VERY hard time getting ANY updates from our first builder ;however after being assigned [name removed] he was wonderful in giving updates also it was from him that we learned our house was flipped ( a reverse of the model and we asked that in the purchasing with [name removed] because I had purchased a cottage a year before and were assured lay out was the same as the model) [name removed] was very prompt weekly updates.
Panama City Beach, on Oct 13, 2025
Just trying to get things fixed or Landscaping issues
Panama City Beach, FL, on Nov 13, 2025
We loved working with [name removed]. He always went above and beyond
Panama City Beach, on Oct 13, 2025
Some things like small cracks in drywall and paint our mastercare guy said they wouldn't fix.
Panama City Beach, on Nov 11, 2025
I have had issues with my air conditioner since I closed in April 2025. My main bedroom is consistently warmer than the rest of the house (78) while the thermostat is set at 70 now adding to that the door bring closed and its even hotter in there. During the summer months I have not been able to sleep in the main bedroom due to the heat 78 degrees in there while the rest of my villa was 70 degrees and comfortable. Reportedly the engineer that overlooks the ac units have said there is nothing wrong with my unit. I respectfully disagree. I have owned 6 home in Florida and NEVER had an issue like this. After spending over $500K for my villa I cannot even put into words how abused I feel. I could not in good conscience ever recommend another 55+ person get XXXXX ed into this nightmare. This is senior abuse at its finest!!!!!
Panama City Beach, FL, on Nov 12, 2025
Working with our Buyer, [name removed] and [name removed] rep [name removed]. Both were very friendly and professional and helpful navigating the whole process. Cudos to both.!
Panama City Beach, on Oct 12, 2025
WE have gone through three Mastercare reps we are on our fourth now. We have been trying to get things fixed since day one of our settlement day and still have not been successful. We were told we had a two year warranty now told we only have a one year warranty. It seems [name removed] changes things to fit their benefit all the time.
Panama City Beach, on Nov 10, 2025
We want to acknowledge our entire team, [name removed], [name removed] and [name removed] for the attentive and superior service they always provided to us throughout the process.
Panama City Beach, FL, on Nov 11, 2025
[name removed] was a consummate professional. His experience and eye for every detail is evident in his quality of work. thank you
Panama City Beach, on Oct 12, 2025
My only concern is the amount of time it takes between a request and response/fixing the request.
Panama City Beach, on Nov 02, 2025
Great experience from the very beginning. Looking forward to being there full time in the future.
Panama City Beach, FL, on Nov 09, 2025
We liked the interaction with all the staff. Everyone was wonderful - especially [name removed] and [name removed]. We disliked that VA loan users must pay a down payment and upgrades cannot be rolled into the loan.
Panama City Beach, on Oct 08, 2025
Like- the community itself is beautiful and the amenities are great! Dislike- difficult to get Mastercare to address issues and the landscaping is pitiful.
Panama City Beach, on Oct 31, 2025
I toured this community in February 2022 and the sales agent said I was put on a list in which I was properly switched to a different list because he didn’t feel I could afford a villa. So he put me on a cottage list which I did not want. I came twice a year, I asked where I was on the list and he said he didn’t have time to look that information up that I would get a call. I never got a call. Returned February 1923 and was told I was not on a villa list and I was infuriated. So I said to take my name off any list I would never build here. But looking elsewhere. Meantime, my mother wanted to tour again in May 1923 and I refuse to deal with the same agent in the office and was given a new agent and she was fabulous. Meanwhile, prices skyrocketed but [name removed] such found me and even better corner lot for a home instead of a villa. Other than this horrible experience in the introduction and trying to obtain a hole through the agent, the rest of the experience has been great.
Panama City Beach, FL, on Nov 08, 2025
I did not like picking A’s and B’s at different times. It was very difficult to determine the costs of the 2 separately. [name removed] our sales person was very upfront about the process and “general” budgets for each. In the end we feel that we put our money in the most important things but you pick your A’s blindly if you don’t ask the right questions.
Panama City Beach, on Oct 30, 2025
Our home is a joy to live in. We like the design and flow. Our construction supervisor, [name removed], was excellent. Our first Service Master rep was let go, our second was terrible. He was very unresponsive. Our third is good. The home next to us was supposed to have their lanai on the other side away from us but it was changed and is too close to our lanai! The bushes and hedges between homes are too small and need to be larger and thicker! There are way too many construction trucks on [name removed] [name removed]. It is very dangerous! Please create a road from Steel field road to finish phase 8 like you did for phase 5!!! Thanks for asking.
Panama City Beach, on Oct 08, 2025
Our Mastercare representative [name removed], has made this first year of living in our new home wonderful. He responds quickly and helps us resolve any concerns we may have.
Panama City Beach, on Oct 29, 2025
[name removed] made our build process easy to navigate from out of state. He was very receptive to our questions, kept us updated on progress, and delivered a beautiful home. This is the third home we have built, and we have never experienced the level of support and professionalism that [name removed] has provided.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Panama City Beach, FL, on Dec 02, 2025
I liked the how easy it was to work with the builder throughout the process while being in a different state. The procedures for designing the home were very simple. There is nothing to dislike about anything in my opinion.
Panama City Beach, FL, on Dec 02, 2025
[name removed] made us feel like a valued customer throughout the entire process.
Panama City Beach, FL, on Nov 30, 2025
I would have liked to have had the ability to make minor changes during the process. Specifically adding electrical outlets before the electrical installation was started.
Panama City Beach, FL, on Nov 30, 2025
We enjoyed the design experience the most. Meeting with and discussing our options with the design center team was enjoyable. We disliked the communication regarding the availability of our lot options the most. As we were moving out of state, retiring and finding new employment this was extremely stressful. One would think, as a retirement, 55+ community, most people are dealing with similar circumstances. A close second would be some of the construction elements such as concrete finish, window/door quality, etc
Panama City Beach, FL, on Nov 28, 2025
It has been very easy. Clear expectations and timely communication from [name removed] during the sales process and [name removed] during the build! Very accommodating. Enjoyed working with [name removed] and Cali in design. No surprises. Has exceeded our expectations! Thanks!
Panama City Beach, FL, on Nov 26, 2025
we enjyed working with [name removed], [name removed], and [name removed]!
Panama City Beach, FL, on Nov 24, 2025
We had the most professional, organized builder Mr. [name removed]. He is terrific asset to the [name removed] organization. He did an outstanding job building our new home from start to finish!!!
Panama City Beach, FL, on Nov 24, 2025
This is our second home in LMWS. [name removed] circled back to us in January because she knew that we originally wanted a villa, but bought a cottage to get in 12 to 15 months sooner. She offered us a fabulous lot with a west-facing water view.
Panama City Beach, FL, on Nov 23, 2025
Weekly updates from our builder were nice because we did not live in this area.
Panama City Beach, FL, on Nov 20, 2025
First sales agent gave incorrect information. We like our builder and his quick responses to any issues encountered.
Panama City Beach, FL, on Nov 20, 2025
We liked the staff ([name removed], [name removed] and [name removed]) that helped us, they made the experience very pleasing. We disliked the limited options provided by the builder and were left with taking the included options but then having to redo those the Minto options we were unsatisfied with.
Panama City Beach, FL, on Nov 14, 2025
I couldn't have asked for a better experience from sales ([name removed]) to designing ([name removed]) and building ([name removed]). All three went over and above to make me feel so welcome like I was already part of the community even before I closed and moved in. The entire experience was seamless and enjoyable!
Panama City Beach, FL, on Nov 14, 2025
the inflexibility to make any changes once our groups were chosen. This is even before construction began. Only have one outside vendor for low voltage products ie alarm, speaker install. The house plans for our model were reversed without any notice. The selection of upgrades to things like appliances was one. The ability to upgrade things in construction was zero. No upgrade for HVAC. No upgrades to insulation of the house. Our selections were basically interior such as flooring, trim, cabinets . Not getting the house prewired for speakers if wanted. Only one company for alarm system. I realize you are not custom builders, but I as a prospective homeowner, to limit our selections diminishes the resale value of the house, not allowing one to distinguish their home from their neighbor [name removed] - We had a VERY hard time getting ANY updates from our first builder ;however after being assigned [name removed] he was wonderful in giving updates also it was from him that we learned our house was flipped ( a reverse of the model and we asked that in the purchasing with [name removed] because I had purchased a cottage a year before and were assured lay out was the same as the model) [name removed] was very prompt weekly updates.
Panama City Beach, FL, on Nov 13, 2025
We loved working with [name removed]. He always went above and beyond
Panama City Beach, FL, on Nov 12, 2025
Working with our Buyer, [name removed] and [name removed] rep [name removed]. Both were very friendly and professional and helpful navigating the whole process. Cudos to both.!
Panama City Beach, FL, on Nov 11, 2025
[name removed] was a consummate professional. His experience and eye for every detail is evident in his quality of work. thank you
Panama City Beach, FL, on Nov 09, 2025
We liked the interaction with all the staff. Everyone was wonderful - especially [name removed] and [name removed]. We disliked that VA loan users must pay a down payment and upgrades cannot be rolled into the loan.
Panama City Beach, FL, on Nov 08, 2025
I did not like picking A’s and B’s at different times. It was very difficult to determine the costs of the 2 separately. [name removed] our sales person was very upfront about the process and “general” budgets for each. In the end we feel that we put our money in the most important things but you pick your A’s blindly if you don’t ask the right questions.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Panama City Beach, on Nov 27, 2025
It has been one of the easiest and greatest experiences me and my wife have loved all of it and we do recommend it to all of are friends and family. Thank all of you so much.
Panama City Beach, on Nov 27, 2025
Not thrilled with the way the Gutter company repaired the leaking gutters by using silicone caulk. Do not believe the repair will last very long.
Panama City Beach, on Nov 24, 2025
How responsive our builder was even after we moved in. He kept us informed with lots of pictures and treated us like family. Then there was [name removed] who took care of several issues. He responded quickly to request and got the problem fixed promptly!
Panama City Beach, on Nov 24, 2025
Starting with [name removed], he did a great job for sure! Have and will recommend more folks to [name removed] in the future to become LMWS Residents. [name removed] did a great job during the build as well. [name removed] kept us up to date on the progress of the build and answered any questions or concerns that we had. [name removed] has done an exceptional job for Master Care and dealing with any issues we've had. We are glad we selected LMWS and look forward to living and referring new folks to live here for years to come.
Panama City Beach, on Nov 23, 2025
Working with our builder, [name removed] was easy and she was thorough
Panama City Beach, on Nov 16, 2025
Working now with [name removed] to correct two issues with the air system and two showers. He has been great
Panama City Beach, on Nov 14, 2025
Our superintendent, [name removed] was superb.
Panama City Beach, on Nov 11, 2025
I have had issues with my air conditioner since I closed in April 2025. My main bedroom is consistently warmer than the rest of the house (78) while the thermostat is set at 70 now adding to that the door bring closed and its even hotter in there. During the summer months I have not been able to sleep in the main bedroom due to the heat 78 degrees in there while the rest of my villa was 70 degrees and comfortable. Reportedly the engineer that overlooks the ac units have said there is nothing wrong with my unit. I respectfully disagree. I have owned 6 home in Florida and NEVER had an issue like this. After spending over $500K for my villa I cannot even put into words how abused I feel. I could not in good conscience ever recommend another 55+ person get XXXXX ed into this nightmare. This is senior abuse at its finest!!!!!
Panama City Beach, on Nov 10, 2025
We want to acknowledge our entire team, [name removed], [name removed] and [name removed] for the attentive and superior service they always provided to us throughout the process.
Panama City Beach, on Nov 02, 2025
Great experience from the very beginning. Looking forward to being there full time in the future.
Panama City Beach, on Oct 31, 2025
I toured this community in February 2022 and the sales agent said I was put on a list in which I was properly switched to a different list because he didn’t feel I could afford a villa. So he put me on a cottage list which I did not want. I came twice a year, I asked where I was on the list and he said he didn’t have time to look that information up that I would get a call. I never got a call. Returned February 1923 and was told I was not on a villa list and I was infuriated. So I said to take my name off any list I would never build here. But looking elsewhere. Meantime, my mother wanted to tour again in May 1923 and I refuse to deal with the same agent in the office and was given a new agent and she was fabulous. Meanwhile, prices skyrocketed but [name removed] such found me and even better corner lot for a home instead of a villa. Other than this horrible experience in the introduction and trying to obtain a hole through the agent, the rest of the experience has been great.
Panama City Beach, on Oct 30, 2025
Our home is a joy to live in. We like the design and flow. Our construction supervisor, [name removed], was excellent. Our first Service Master rep was let go, our second was terrible. He was very unresponsive. Our third is good. The home next to us was supposed to have their lanai on the other side away from us but it was changed and is too close to our lanai! The bushes and hedges between homes are too small and need to be larger and thicker! There are way too many construction trucks on [name removed] [name removed]. It is very dangerous! Please create a road from Steel field road to finish phase 8 like you did for phase 5!!! Thanks for asking.
Panama City Beach, on Oct 29, 2025
[name removed] made our build process easy to navigate from out of state. He was very receptive to our questions, kept us updated on progress, and delivered a beautiful home. This is the third home we have built, and we have never experienced the level of support and professionalism that [name removed] has provided.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Panama City Beach, on Nov 29, 2025
I think it’s ridiculous that I cannot get cold water in my house. While the majority of this experience has been great. This one item really bothers me. I wanted to lower the score for trusting things to be taken care of, but I didn’t want it to hurt my Mastercare rep’s score because this is not his fault and he has done a good job. I’m truly shocked that having cold water is not something that is part of [name removed]’s “commitment” to me.
Panama City Beach, on Nov 21, 2025
[name removed] has been helpful and quick to handle any issues that come up
Panama City Beach, on Nov 15, 2025
The time it takes for work orders completed with the yard service. Also, we were told we would have a tree screen in our backyard and that never got done.
Panama City Beach, on Nov 09, 2025
The upfront wait for a lot and poor communication about how lots are approved and sold to families did make sense as a buyer.
Panama City Beach, on Nov 05, 2025
The communication process during and after the home was completed has been outstanding.
Panama City Beach, on Oct 30, 2025
Love everything about this home except for the initial beginning when everything is thrown your way to do this and that. It was so overwhelming for a widowed lady.
Panama City Beach, on Oct 28, 2025
The [name removed] sales representative was very professional and knowledgeable. The superintendent in charge of the building of my home lacks the logistical skills to ensure a great build project after project. My MasterCare representative was professional, attentive, and communicated very well.
Panama City Beach, on Oct 26, 2025
The process was very organized and communication streamlined with our Mastercare rep, [name removed]. All of our concerns or questions have been promptly addressed.
Panama City Beach, on Oct 21, 2025
We have had an issue with the AC compressor since we moved in. Our lights flicker when the AC comes on. It has been reported multiple times and also noted by an outside inspector during our one year walk through. [name removed] still will not pay for correction.
Panama City Beach, on Oct 20, 2025
The fact that it took 4-5 attempts at repairing a hole in the seam of our shower at the floor level was a bit much. The grout or caulk was not done properly from the beginning and each time a repair was attempted, it failed ~ until the last time. So far, so good. It’s holding for now and we hope it continues to do so.
Panama City Beach, on Oct 17, 2025
Initially, we had breaker issues and the Electricians had to come out and replace the brand new breakers (3 seperate occasions. The MBR sink traps pooled black sediment in the trap that would disguntingly flush out while using the sink, nothing like brushing your teeth to see black crude come out on your toothbrush. It took 3 months to replace a dead bush out front after being reported, but was eventually replaced. But overall, we love our home and were satisfied with the resolved issues.
Panama City Beach, on Oct 16, 2025
I love the transparency and communication throughout the entire build and occupy sequence: from our first interactions with [name removed], to our weekly checkins with our builder, through our frequent connections with [name removed], we've felt valued and understood. I also appreciate how [name removed] is so quick to resolve any issues (there haven't been many) as they have arisen.
Panama City Beach, on Oct 13, 2025
Just trying to get things fixed or Landscaping issues
Panama City Beach, on Oct 13, 2025
Some things like small cracks in drywall and paint our mastercare guy said they wouldn't fix.
Panama City Beach, on Oct 12, 2025
WE have gone through three Mastercare reps we are on our fourth now. We have been trying to get things fixed since day one of our settlement day and still have not been successful. We were told we had a two year warranty now told we only have a one year warranty. It seems [name removed] changes things to fit their benefit all the time.
Panama City Beach, on Oct 12, 2025
My only concern is the amount of time it takes between a request and response/fixing the request.
Panama City Beach, on Oct 08, 2025
Like- the community itself is beautiful and the amenities are great! Dislike- difficult to get Mastercare to address issues and the landscaping is pitiful.