Homebuilder Ratings & Reviews

Minto Communities - USA

Northwest Florida

2,095 Homeowner Reviews
Jun 2024 - Dec 2025

Minto Communities - USA

Overall Satisfaction

4.7
Customers' overall satisfaction
4.9
Customers' willingness to refer our communities to their friends and family

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Community Satisfaction Ratings

Builder Profile

Minto Communities - USA logo
Our story begins in 1955 with a simple belief: that we could build better places to live, work and play, one home and one relationship at a time. Since then, The Minto Group has successfully built a fully-integrated real estate company that can meet the needs of any individual, family, investor or business. We’ve accomplished a lot over the years, and as we continue to celebrate new ventures, milestones, innovations and investments, we’re always looking ahead to what’s possible. Read on to learn more about our journey over the past 60+ years.
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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less

Most Recent 20 Comments From Northwest Florida
Purchase Experience Testimonials from Real Homebuyers

Panama City Beach, FL, on Dec 04, 2025

I really had the most amazing experience from start to finish. Everyone was so helpful and informative. Such a wonderful experience.

5.0
Verified Homeowner
Panama City Beach, FL, on Dec 04, 2025

[name removed] was great! He was always available to talk to us and answer any questions and address any concerns. We were in Alaska throughout the building and he accommodated our time difference and made extra efforts to ensure we were included in the entire process. He provided pictures and made FaceTime calls to keep us updated. When we arrived here, we felt as though we already had someone we trusted to walk us through our new home. He was receptive and quick to address any concerns we had. We were comfortable calling him with the smallest of questions/concerns and he always made us feel heard. He assured us that he wanted everything to be perfect for us in our new home and that it was important to him that we were happy. I have seen other people on Facebook announce that they have been assigned [name removed] as their builder. I am comfortable assuring them that they have the best! I also see others say the same. [name removed] is lucky to have [name removed] on their team. He is a great representative of excellence. Thank you [name removed]!!!!!

5.0
Verified Homeowner
Panama City Beach, FL, on Dec 02, 2025

I liked the how easy it was to work with the builder throughout the process while being in a different state. The procedures for designing the home were very simple. There is nothing to dislike about anything in my opinion.

5.0
Verified Homeowner
Panama City Beach, FL, on Dec 02, 2025

[name removed] made us feel like a valued customer throughout the entire process.

5.0
Verified Homeowner
Panama City Beach, FL, on Nov 30, 2025

I would have liked to have had the ability to make minor changes during the process. Specifically adding electrical outlets before the electrical installation was started.

4.9
Verified Homeowner
Panama City Beach, FL, on Nov 30, 2025

We enjoyed the design experience the most. Meeting with and discussing our options with the design center team was enjoyable. We disliked the communication regarding the availability of our lot options the most. As we were moving out of state, retiring and finding new employment this was extremely stressful. One would think, as a retirement, 55+ community, most people are dealing with similar circumstances. A close second would be some of the construction elements such as concrete finish, window/door quality, etc

3.9
Verified Homeowner
Panama City Beach, FL, on Nov 28, 2025

It has been very easy. Clear expectations and timely communication from [name removed] during the sales process and [name removed] during the build! Very accommodating. Enjoyed working with [name removed] and Cali in design. No surprises. Has exceeded our expectations! Thanks!

5.0
Verified Homeowner
Panama City Beach, FL, on Nov 26, 2025

we enjyed working with [name removed], [name removed], and [name removed]!

5.0
Verified Homeowner
Panama City Beach, FL, on Nov 24, 2025

We had the most professional, organized builder Mr. [name removed]. He is terrific asset to the [name removed] organization. He did an outstanding job building our new home from start to finish!!!

5.0
Verified Homeowner
Panama City Beach, FL, on Nov 24, 2025

This is our second home in LMWS. [name removed] circled back to us in January because she knew that we originally wanted a villa, but bought a cottage to get in 12 to 15 months sooner. She offered us a fabulous lot with a west-facing water view.

5.0
Verified Homeowner
Panama City Beach, FL, on Nov 23, 2025

Weekly updates from our builder were nice because we did not live in this area.

5.0
Verified Homeowner
Panama City Beach, FL, on Nov 20, 2025

First sales agent gave incorrect information. We like our builder and his quick responses to any issues encountered.

5.0
Verified Homeowner
Panama City Beach, FL, on Nov 20, 2025

We liked the staff ([name removed], [name removed] and [name removed]) that helped us, they made the experience very pleasing. We disliked the limited options provided by the builder and were left with taking the included options but then having to redo those the Minto options we were unsatisfied with.

5.0
Verified Homeowner
Panama City Beach, FL, on Nov 14, 2025

I couldn't have asked for a better experience from sales ([name removed]) to designing ([name removed]) and building ([name removed]). All three went over and above to make me feel so welcome like I was already part of the community even before I closed and moved in. The entire experience was seamless and enjoyable!

5.0
Verified Homeowner
Panama City Beach, FL, on Nov 14, 2025

the inflexibility to make any changes once our groups were chosen. This is even before construction began. Only have one outside vendor for low voltage products ie alarm, speaker install. The house plans for our model were reversed without any notice. The selection of upgrades to things like appliances was one. The ability to upgrade things in construction was zero. No upgrade for HVAC. No upgrades to insulation of the house. Our selections were basically interior such as flooring, trim, cabinets . Not getting the house prewired for speakers if wanted. Only one company for alarm system. I realize you are not custom builders, but I as a prospective homeowner, to limit our selections diminishes the resale value of the house, not allowing one to distinguish their home from their neighbor [name removed] - We had a VERY hard time getting ANY updates from our first builder ;however after being assigned [name removed] he was wonderful in giving updates also it was from him that we learned our house was flipped ( a reverse of the model and we asked that in the purchasing with [name removed] because I had purchased a cottage a year before and were assured lay out was the same as the model) [name removed] was very prompt weekly updates.

4.3
Verified Homeowner
Panama City Beach, FL, on Nov 13, 2025

We loved working with [name removed]. He always went above and beyond

5.0
Verified Homeowner
Panama City Beach, FL, on Nov 12, 2025

Working with our Buyer, [name removed] and [name removed] rep [name removed]. Both were very friendly and professional and helpful navigating the whole process. Cudos to both.!

5.0
Verified Homeowner
Panama City Beach, FL, on Nov 11, 2025

[name removed] was a consummate professional. His experience and eye for every detail is evident in his quality of work. thank you

5.0
Verified Homeowner
Panama City Beach, FL, on Nov 09, 2025

We liked the interaction with all the staff. Everyone was wonderful - especially [name removed] and [name removed]. We disliked that VA loan users must pay a down payment and upgrades cannot be rolled into the loan.

5.0
Verified Homeowner
Panama City Beach, FL, on Nov 08, 2025

I did not like picking A’s and B’s at different times. It was very difficult to determine the costs of the 2 separately. [name removed] our sales person was very upfront about the process and “general” budgets for each. In the end we feel that we put our money in the most important things but you pick your A’s blindly if you don’t ask the right questions.

4.9
Verified Homeowner