Homebuilder Ratings & Reviews

Minto Communities - USA

Northwest Florida

2,171 Homeowner Reviews
Jun 2024 - Dec 2025

Minto Communities - USA

Overall Satisfaction

4.7
Customers' overall satisfaction
4.9
Customers' willingness to refer our communities to their friends and family

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Community Satisfaction Ratings

Builder Profile

Minto Communities - USA logo
Our story begins in 1955 with a simple belief: that we could build better places to live, work and play, one home and one relationship at a time. Since then, The Minto Group has successfully built a fully-integrated real estate company that can meet the needs of any individual, family, investor or business. We’ve accomplished a lot over the years, and as we continue to celebrate new ventures, milestones, innovations and investments, we’re always looking ahead to what’s possible. Read on to learn more about our journey over the past 60+ years.
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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less

Most Recent 20 Comments From Northwest Florida
Purchase Experience Testimonials from Real Homebuyers

Panama City Beach, FL, on Dec 24, 2025

Everything! We’ve lived here fur 3-years! We were taking friends through the models when [name removed] (our sales person favorite) asked if we still liked our Cottage? We said YES but miss having the backyard space! [name removed] said go check out this beautiful Villa lot on a pond! We committed before our friends finished going thru the models…and then we meet [name removed] our Builder! He communicated with us every single week & was just amazing & a perfectionist at what he & his team do!!!

5.0
Verified Homeowner
Panama City Beach, FL, on Dec 24, 2025

Everyone was always friendly and respectful throughout the process.

5.0
Verified Homeowner
Panama City Beach, FL, on Dec 23, 2025

Everyone was very helpful and informative. [name removed] did an exceptional job keeping us informed of the progress and following up on issues.

5.0
Verified Homeowner
Panama City Beach, FL, on Dec 23, 2025

Communication was always good… prompt and professional. [name removed], our construction manager, was simply the best! Polite, patient, always ready to hear and deal with any questions we had. He followed through on his commitments and went out of his way to always see that we were satisfied with the result. We felt very fortunate to have him as our construction manager!!

5.0
Verified Homeowner
Panama City Beach, FL, on Dec 23, 2025

Our builder, [name removed], was outstanding! He kept us completely informed throughout the entire process. His attention to detail is beyond compare. We could not be more delighted!

5.0
Verified Homeowner
Panama City Beach, FL, on Dec 21, 2025

I felt that it should’ve been communicated better that you were required to purchase title insurance with their affiliate, even though you were allowed to choose another closing company you would forfeit your incentives. That was never made clear. And we were paying cash and we didn’t want to purchase title insurance, but we felt we were forced to or forfeit our incentives. I feel like that wasn’t transparent in the sales pitch or during the contract stage.

4.7
Verified Homeowner
Panama City Beach, FL, on Dec 19, 2025

Overall experience was very easy and even though we were from Atlanta, we were made to feel very involved in the process. Everyone we delt with were great, from the time we walked in to check out the community until closing and post closing. :)

5.0
Verified Homeowner
Panama City Beach, FL, on Dec 16, 2025

Everything was satisfactory and we have enjoyed telling people about our new home.

5.0
Verified Homeowner
Panama City Beach, FL, on Dec 12, 2025

Disliked all the paperwork. I absolutely Love my new home [name removed] is the best. Give him a pay raise.

5.0
Verified Homeowner
Panama City Beach, FL, on Dec 12, 2025

All the people we dealt with were so professional and so very helpful. Overall experience was great.

5.0
Verified Homeowner
Panama City Beach, FL, on Dec 09, 2025

Overall excellent performance and [name removed] and the design team were very professional. At closing the HOA. Person was not well prepared.

4.8
Verified Homeowner
Panama City Beach, FL, on Dec 09, 2025

[name removed] did a fabulous job with our new home.

5.0
Verified Homeowner
Panama City Beach, FL, on Dec 09, 2025

Things I dislike about the "purchase to move in" process; 1): Not having the knowledge of known locations of outlets/receptacles in our model prior to group A selections. We have a couple outlets placed right next to another due to the lack of an electrical schematic for the build plan in the sales office; 2): We were told by our sales rep that we could not select the placement of the floor outlet/receptacle in the living room floor, yet was told by our builder that we could have prior to closing. Now, I have a bad/awkward location for the outlet/receptacle in my living room floor and there is nothing that can be done to correct this; 3): I believe ALL [name removed] sales reps need to have a copy of the HOA documents and have full knowledge of the HOA requirements! We questioned whether we could park our cars over the sidewalk as our parking area is very limited due to the sidewalk on our side of the street. We were told that it is okay to park on or across the sidewalk, yet, we later discovered it is an HOA violation to park in this manner. If we were given accurate information, I surely would have selected a different location for our house build; 4): The shower surround in the guest bathroom is not mounted in an esthetic pleasing manner (huge gaps at the top of both ends of the shower). It looks awful! I feel this is gross oversight by the trades and I am very displeased with this install. During our walk through, [name removed] called his trade person and was informed that they couldn't or wouldn't correct as these ends are mounted "within specifications", If I did this install, I would NOT have left it looking like it does. [name removed] did his job but this shower insert will be a constant reminder of poor installation by the contracted trades. It is so bad that I may rip it out and do the job correctly! 5): In the master bathroom, there is a manufacturer defect in one of the sinks. During our walk through, it looked like dirt and left it to be cleaned at a later time. Upon move in, I tried to clean it when I discovered the flaw. I gave this information to the Mastercare rep, who then informed me that the trades would not replace the sink. It is a manufacturer flaw and should NOT have been installed. It will be a daily reminder that I was given several scrappy items and told to just live with it. Will these items ever get corrected or will I be forced to fix these flaws myself? However, the aspect I do like is our builder. [name removed] was phenomenal and I give him all 10's! We couldn't be present during the build due to work and living location. [name removed] was always in contact with us and provided updates very often on the progress of the build. Even after closing, [name removed] has been a great person ensuring we get everything we need and directs us to whom we need to speak to.

4.9
Verified Homeowner
Panama City Beach, FL, on Dec 08, 2025

Most difficult part was design deadlines and narrowing the window for closing. Overall a good experience. Our sales rep ([name removed]) was very helpful and knowledgeable. Our builder was outstanding with communication and attention to detail. Closing and excessive fees are one sided and frustrating and I'm a little concerned that we didn't have a real estate agent and concessions weren't made for Mintos foregoing a 3.5% real estate commission but overall are pleased with our purchase.

4.7
Verified Homeowner
Panama City Beach, FL, on Dec 07, 2025

I liked the constant communication and photo updates from our builder.

5.0
Verified Homeowner
Panama City Beach, FL, on Dec 07, 2025

Everyone at [name removed] that we came into contact with was professional and eager to help and answer any questions that we had. Our builder, [name removed], was especially caring and knowledgeable. He kept us up to date on our build and would quickly get back with us if we had any questions or concerns.

5.0
Verified Homeowner
Panama City Beach, FL, on Dec 05, 2025

[name removed], my builder, was a super star in this entire experience. On the first day, he made it so easy to trust him and enjoy the experience. He takes great pride in his work as he guides you easily through the process. I am truly fortunate for the opportunity to team up with him on my home and think of him as family. Best build experience ever!

5.0
Verified Homeowner
Panama City Beach, FL, on Dec 05, 2025

Everyone was fantastic!!! [name removed], [name removed], [name removed], [name removed] and [name removed]. If I forgot anyone, please forgive ??

5.0
Verified Homeowner
Panama City Beach, FL, on Dec 04, 2025

I really had the most amazing experience from start to finish. Everyone was so helpful and informative. Such a wonderful experience.

5.0
Verified Homeowner
Panama City Beach, FL, on Dec 04, 2025

[name removed] was great! He was always available to talk to us and answer any questions and address any concerns. We were in Alaska throughout the building and he accommodated our time difference and made extra efforts to ensure we were included in the entire process. He provided pictures and made FaceTime calls to keep us updated. When we arrived here, we felt as though we already had someone we trusted to walk us through our new home. He was receptive and quick to address any concerns we had. We were comfortable calling him with the smallest of questions/concerns and he always made us feel heard. He assured us that he wanted everything to be perfect for us in our new home and that it was important to him that we were happy. I have seen other people on Facebook announce that they have been assigned [name removed] as their builder. I am comfortable assuring them that they have the best! I also see others say the same. [name removed] is lucky to have [name removed] on their team. He is a great representative of excellence. Thank you [name removed]!!!!!

5.0
Verified Homeowner