Homebuilder Ratings & Reviews

Minto Communities - USA

Northwest Florida

2,028 Homeowner Reviews
Sep 2024 - Mar 2026

Minto Communities - USA

Overall Satisfaction

4.7
Customers' overall satisfaction
4.9
Customers' willingness to refer our communities to their friends and family

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Community Satisfaction Ratings

Builder Profile

Minto Communities - USA logo
Our story begins in 1955 with a simple belief: that we could build better places to live, work and play, one home and one relationship at a time. Since then, The Minto Group has successfully built a fully-integrated real estate company that can meet the needs of any individual, family, investor or business. We’ve accomplished a lot over the years, and as we continue to celebrate new ventures, milestones, innovations and investments, we’re always looking ahead to what’s possible. Read on to learn more about our journey over the past 60+ years.
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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less

Most Recent 20 Comments From Northwest Florida
Purchase Experience Testimonials from Real Homebuyers

Panama City Beach, FL, on Mar 15, 2026

I liked having an assigned construction supervisor. [name removed] was always quick to respond to any question that we had. He ensured that everything was done properly and kept us informed of the construction process every step of the way.

5.0
Verified Homeowner
Panama City Beach, FL, on Mar 14, 2026

[name removed] was a fantastic representative for your company. He showed great attention to detail, and also was great with communication.

4.8
Verified Homeowner
Panama City Beach, FL, on Mar 14, 2026

Everyone made this an easy process.

5.0
Verified Homeowner
Panama City Beach, FL, on Mar 10, 2026

I enjoyed working with [name removed], our construction contact person. [name removed] is such a kind, great person! He represents you well. He takes his time to update you, speaking in terms you can understand about the construction process. A true advocate for the homeowner. Any company would be lucky to have him!

5.0
Verified Homeowner
Panama City Beach, FL, on Mar 09, 2026

My Sales guy, [name removed], was outstanding. Our designer for our "B's" ([name removed] I think) was a wonderful help to us when we were stumped on tile to choose etc. . . Last but not least is [name removed]- I can't say enough awesome things about him- he sent us our updates every week, without fail- He was extremely helpful when we needed referrals and he called or texted back-every time- without fail. We have had some really bad experiences with contractors and builders in the past and [name removed] is by far the very best. You should give him a raise and then double it- you don't want to lose your best guy!

5.0
Verified Homeowner
Panama City Beach, FL, on Mar 05, 2026

[name removed] was great

5.0
Verified Homeowner
Panama City Beach, FL, on Mar 04, 2026

Wasn’t aware there were options to buy a unit. Thought building was only option. The communication during building was awesome. Loved getting pics every week with an update

4.7
Verified Homeowner
Panama City Beach, FL, on Mar 03, 2026

We hated losing our sales representatives [name removed] shortly after signing the contract. We were extremely pleased with our builder [name removed]. He did an outstanding job and kept us informed throughout the entire build process.

4.6
Verified Homeowner
Panama City Beach, FL, on Mar 03, 2026

Our building supervisor [name removed] was amazing. He sent us videos every week of the build. He kept us informed and either called or took our calls immediately. Professional and caring. [name removed] was our realtor and she was also fabulous. We couldn't be happier

5.0
Verified Homeowner
Panama City Beach, FL, on Mar 02, 2026

Coming from someone who has built houses in the past, [name removed] is the best field superintendent I have ever dealt with. Very conscientious, responsive, keen sense of detail, and really cares about the quality of the job. [name removed] needs to hire more [name removed]!!! [name removed] was an outstanding salesman and knew his job well. It was a pleasure and very lucky to have him help us with the beginning of the process. Need to hire him back!! I was not pleased with [name removed] of [name removed] [name removed]. I found [name removed] very abrasive to talk and reason with and if she had been there at the beginning, I would have walked away. [name removed] gave me an enormous amount of grief over hiring a closing attorney, which is my right to have one. She was not communicative in letting me know that there was an issue with making my home insurance payment and as a result my insurance was about to be cancelled in a matter of two days. When I called about it, she did not respond about the issue and I had to call to find out what was going on.

4.4
Verified Homeowner
Panama City Beach, FL, on Mar 01, 2026

We really liked the new Vista floor plans and the location of the lots offered. The experience of Group As and Bs with the staff at the Sales Center was amazing. Sadly, neither [name removed] nor [name removed] who took care of us work there anymore. To the extent that the [name removed] process would allow, we were able to semi-customize a few features like our pool, an upstairs sliding glass door, and rough in utilities for outside amenities on the lanai and balcony. I was also able to rough in utilities for the Crow's Nest for a future bar. I'd like to state that we would rate the builder, [name removed] well over 10 of 10. He is outstanding and understands construction very well, but also most importantly, he understands each customer. He made the house building process a real joy for us. [name removed] could not have made a better choice to build these Vistas. I've heard the exact same things from others who were fortunate enough to have [name removed] be their builder.

5.0
Verified Homeowner
Panama City Beach, FL, on Feb 24, 2026

Everyone we worked with was very professional, responsive, and willing to go above and beyond to assist us since we were out of state.

5.0
Verified Homeowner
Panama City Beach, FL, on Feb 23, 2026

They went above and beyond the call of duty to help us with our move.

5.0
Verified Homeowner
Panama City Beach, FL, on Feb 22, 2026

We had a superb building manager who made everything very smooth for us.

4.7
Verified Homeowner
Panama City Beach, FL, on Feb 19, 2026

[name removed], our superintendent, was very approachable and helpful during the building process. [name removed] responded to every need we had. The [name removed] team who closed with us did an excellent job as well.

5.0
Verified Homeowner
Panama City Beach, FL, on Feb 16, 2026

[name removed] in the sales office worked with us to get the perfect floorplan on the perfect lot. We changed lots on her a couple times and she was very helpful to make sure we were happy and satisfied with our lot. [name removed] in the design center was extremely helpful in making sure we coordinated all of our design selections to our satisfaction to get everything just right. And [name removed] was a fantastic builder. Her provided regular updates throughout the build. He explained everything in detail and was on top of all aspects of the build at all times. His attention to detail provided us with an amazing house. We love it! Overall, we could not have asked for a better process

5.0
Verified Homeowner
Panama City Beach, FL, on Feb 10, 2026

The only thing I didn’t like was that we couldn’t add anything once our As and Bs were selected. Even though ground wasn’t broken for months.

5.0
Verified Homeowner
Panama City Beach, FL, on Feb 06, 2026

[name removed] did a great job. We would have liked more information and details on the longer range plan for the community and some approximate timelines. We would also have liked more options when selecting some of the interior homes features.

5.0
Verified Homeowner
Panama City Beach, FL, on Feb 03, 2026

Our sales rep [name removed] was very responsive to our questions, the design team was very helpful and patient, and our builder [name removed] was amazing. Very thorough builder who provided excellent service though the entire project. We loved working with [name removed]!

5.0
Verified Homeowner
Panama City Beach, FL, on Feb 02, 2026

Our house was so dirty at closing, every time I cleaned something, I found something else wrong with our house. Nail holes in our brand new floor from tearing out our living room ceiling right before closing, cracked pedistool sink in powder room, scratches on toilet from tile being removed from shower in spare bathroom that was put up in correctly, scratches on cabinets, we have a list, however, 2 months later and [name removed] is still working on correcting everything that was not done correctly in the first place.

4.2
Verified Homeowner