Homebuilder Ratings & Reviews

Minto Communities - USA

Northwest Florida

2,178 Homeowner Reviews
May 2024 - Nov 2025

Overall Satisfaction

4.7
Customers' overall satisfaction
4.9
Customers' willingness to refer our communities to their friends and family

Northwest Florida Communities Map

 

Builder Profile

Our story begins in 1955 with a simple belief: that we could build better places to live, work and play, one home and one relationship at a time. Since then, The Minto Group has successfully built a fully-integrated real estate company that can meet the needs of any individual, family, investor or business. We’ve accomplished a lot over the years, and as we continue to celebrate new ventures, milestones, innovations and investments, we’re always looking ahead to what’s possible. Read on to learn more about our journey over the past 60+ years.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less

Most Recent 20 Comments From Northwest Florida
Purchase Experience Testimonials from Real Homebuyers

Panama City Beach, FL, on Nov 13, 2025

We loved working with [name removed]. He always went above and beyond

5.0
Verified Homeowner
Panama City Beach, FL, on Nov 11, 2025

[name removed] was a consummate professional. His experience and eye for every detail is evident in his quality of work. thank you

5.0
Verified Homeowner
Panama City Beach, FL, on Nov 09, 2025

We liked the interaction with all the staff. Everyone was wonderful - especially [name removed] and [name removed]. We disliked that VA loan users must pay a down payment and upgrades cannot be rolled into the loan.

5.0
Verified Homeowner
Panama City Beach, FL, on Nov 08, 2025

I did not like picking A’s and B’s at different times. It was very difficult to determine the costs of the 2 separately. [name removed] our sales person was very upfront about the process and “general” budgets for each. In the end we feel that we put our money in the most important things but you pick your A’s blindly if you don’t ask the right questions.

4.9
Verified Homeowner
Panama City Beach, FL, on Nov 06, 2025

easy

4.9
Verified Homeowner
Panama City Beach, FL, on Nov 05, 2025

High level communication

4.9
Verified Homeowner
Panama City Beach, FL, on Nov 05, 2025

[name removed] was an amazing builder

5.0
Verified Homeowner
Panama City Beach, FL, on Nov 05, 2025

We disliked the price increase on the lot we’d been waiting for. We don’t like the rating experience (this survey) because you aren’t getting great feedback if you expect 10s on everything - you aren’t seeing the nuances within the good ratings and have essentially turned the system into “did we get a 10 or not” hurdle versus “what level of good did we get” (eg 8-10)? That means that you don’t have a way to identify and reward real (relative) superstars because everyone is called a 10. The HOA ARB process could learn about communication from the building process- the whole thing has been mostly terrible. The fitness center signup process and interface are torture. You have to buy every class separately and scroll and click to get to the next date. And there is no search feature. We loved the personal touch of [name removed], [name removed], and [name removed]. Our connections have been fantastic and we feel like family (better than family!) with each of them.

5.0
Verified Homeowner
Panama City Beach, FL, on Oct 29, 2025

Everything went through very smoothly no issues at all completely updated at all times. Hats off to the [name removed] group and [name removed] as my construction builder.

5.0
Verified Homeowner
Panama City Beach, FL, on Oct 26, 2025

I had no issues

5.0
Verified Homeowner
Panama City Beach, FL, on Oct 25, 2025

Loved all the communication and positive feedback and energy! Never had a bad or negative experience with any one

5.0
Verified Homeowner
Panama City Beach, FL, on Oct 24, 2025

What I liked, the most was my dealings with the staff, they were all great! [name removed], [name removed] and [name removed] - we feel so very lucky to have dealt with them all!!!! What I dislike the most was the absolutely stupid placement of your toilet paper holders. Surely, you know this is a common complaint on your builds. We are now having to have to find someone to rip them out of a brand new constructed house, drywall mud, the holes, and try to match the wall texture. Frustrating!!!! There is no way that anyone can reach it. If you can’t put it on a cabinet, just let homeowners buy the freestanding holders.

5.0
Verified Homeowner
Panama City Beach, FL, on Oct 22, 2025

The builder and master care specialist have been very attentive and communicative

5.0
Verified Homeowner
Panama City Beach, FL, on Oct 17, 2025

Everyone was pleasant and helpful. Our Superintendent, [name removed], was exceptional. She kept me informed all throughout the build process, sent me photos almost daily, answered my questions and made me feel heard. She went above and beyond and followed through on every thing she said she would.

5.0
Verified Homeowner
Panama City Beach, FL, on Oct 17, 2025

BUILDER GAVE US REGULAR UPDATES, FEEDS AND PICTURES OF THE HOUSE BUILDING PROJECT.

5.0
Verified Homeowner
Panama City Beach, FL, on Oct 14, 2025

No negative to say. The process was easy and they handled everything in a professional way.

4.9
Verified Homeowner
Panama City Beach, FL, on Oct 12, 2025

Our sales agent [name removed] was very nice. My Builder [name removed] is the best, I have built several houses from the ground up and this was our best experience yet.

5.0
Verified Homeowner
Panama City Beach, FL, on Oct 12, 2025

Our builders rep, [name removed], did an outstanding job keeping as informed about the progress of our build. He was ALWAYS available whenever we needed him. He went above and beyond our expectations through the entire process. He was courteous, professional, knowledgeable, and perfectly effective. Whatever you're paying him, it's not enough.

5.0
Verified Homeowner
Panama City Beach, FL, on Oct 09, 2025

[name removed], the builder was excellent to work with! Very informative and assisted us in any way he could!

5.0
Verified Homeowner
Panama City Beach, FL, on Oct 06, 2025

The weekly video updates from our builder, [name removed] were very detailed and professional. We felt confident that he was looking out for our investment.

5.0
Verified Homeowner