Homebuilder Ratings & Reviews

Minto Communities - USA

Northwest Florida

1,969 Homeowner Reviews
Oct 2024 - Apr 2026

Overall Satisfaction

4.7
Customers' overall satisfaction
4.9
Customers' willingness to refer our communities to their friends and family

Northwest Florida Communities Map

 

Builder Profile

Our story begins in 1955 with a simple belief: that we could build better places to live, work and play, one home and one relationship at a time. Since then, The Minto Group has successfully built a fully-integrated real estate company that can meet the needs of any individual, family, investor or business. We’ve accomplished a lot over the years, and as we continue to celebrate new ventures, milestones, innovations and investments, we’re always looking ahead to what’s possible. Read on to learn more about our journey over the past 60+ years.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less

Most Recent 20 Comments From Northwest Florida
Purchase Experience Testimonials from Real Homebuyers

Panama City Beach, FL, on Apr 14, 2026

I thought the process was very well done. Smooth. Our builder was very good at communicating with us and sent updates regularly.

5.0
Verified Homeowner
Panama City Beach, FL, on Apr 13, 2026

We had excellent staff from the sales team to the builder and especially the builder [name removed]. What we disliked was having [name removed] replaced before we closed. However [name removed] did a great job closing for us.

5.0
Verified Homeowner
Panama City Beach, FL, on Apr 13, 2026

I loved how personable everyone was. Especially [name removed] - my builder! He was so kind and helpful throughout the process!!!

5.0
Verified Homeowner
Panama City Beach, FL, on Apr 09, 2026

We love the staff and their honesty. However, during the contract process, the uncertainty of knowing which lot would be available or not, by the time we would enter into a contract, was frustrating. On the other hand, our builder, [name removed] did a stellar and amazing job. His attention to detail was beyond exceptional. We were in such good hands with him. It was comforting having such a caring and professional person as [name removed] as if he was building his own home or one for his own mother…that’s how much he cares!

4.9
Verified Homeowner
Panama City Beach, FL, on Apr 06, 2026

We especially appreciated the amount and frequency of the communications overall, but truly looked forward each week to [name removed]'s updates and photos on the progress of the building of our new home.

5.0
Verified Homeowner
Panama City Beach, FL, on Apr 05, 2026

Everything was great!

5.0
Verified Homeowner
Panama City Beach, FL, on Apr 01, 2026

We cannot say enough great things about [name removed]!! [name removed] was out standing!!! He was thorough, consistent with updates each Wednesday, and was always quick to answer any questions we had. When we closed he went thru our home in every detail to make sure it was perfect for us and then took the time to show us everything we needed to know about our home. He was a pleasure to work with and if we ever decide to build another one, I would only build if [name removed] were our builder. I have recommended him to everyone we know. He made the difference every step of the way. Thank you to [name removed]. We truly appreciate all he did for us !!!!

5.0
Verified Homeowner
Panama City Beach, FL, on Mar 31, 2026

Loved my builder Brain Freedom. Loved my sales person [name removed], loved [name removed] [name removed]. This is my 2nd home. I’ve purchased in this community.

5.0
Verified Homeowner
Panama City Beach, FL, on Mar 31, 2026

Everything went smoothly.

5.0
Verified Homeowner
Panama City Beach, FL, on Mar 30, 2026

It was seamless!

5.0
Verified Homeowner
Panama City Beach, FL, on Mar 26, 2026

Great experience!

5.0
Verified Homeowner
Panama City Beach, FL, on Mar 25, 2026

The level of communication from the contractual side was excellent. We had numerous questions and concerns working through the contract in detail. All questions and concerns were addressed within a timely manner. This was the beginning of us having faith in the Minto company to provide a great experience. The construction phase experience was second to none. Being in the construction industry we have numerous years of experience with large commercial and public works projects. The interaction with our PM at [name removed] ([name removed]) was short of incredible. He provided weekly updates, identified possible situations within his subcontracting chain and provided a level of service that in 25 years I have never observed. From a business standpoint, I would suggest taking [name removed] and using him as a trainer for other building managers. We cannot over emphasize the level of service and responsiveness [name removed] provided.

4.8
Verified Homeowner
Panama City Beach, FL, on Mar 24, 2026

No problems. Everyone we worked with was wonderful, especially [name removed], [name removed] and [name removed].

5.0
Verified Homeowner
Panama City Beach, FL, on Mar 23, 2026

During the process of choosing A's and B's, at times we felt rushed. After A's and B"s were chosen, the process went smoothly.

5.0
Verified Homeowner
Panama City Beach, FL, on Mar 22, 2026

From start to finish everything has been amazingly easy. If we had questions all we had to do was call and someone was able to answer. Great company to work with.

5.0
Verified Homeowner
Panama City Beach, FL, on Mar 22, 2026

My builder [name removed] kept me up-to-date on the progress of my build from the beginning until closing. He was very particular about how professional and thorough things were done correctly on my build.

5.0
Verified Homeowner
Panama City Beach, FL, on Mar 22, 2026

I think it is unfair that cottages can not buy palm tree or pineapple shutters. I REALLY wanted palm tree shutters and it is so disappointing to look across the street at them. It makes no sense whatsoever that they could make them to fit our windows especially if we are willing to pay for them!! Also, I wanted a toliet paper holder left off (I bought a cute decorative one) but I was told if I left that off I would not get a towel bar. I did not get a towel bar any way I got a small robe hook, no towel bar. That also makes no sense to me. Overall, I LOVE my [name removed] cottage but these 2 items should be able to be accomodated when the whole neighborhood has the cute shutters but the cottages, not a way to get referrals! [name removed]

4.6
Verified Homeowner
Panama City Beach, FL, on Mar 21, 2026

From the beginning with [name removed], to the construction with [name removed], to the completion with [name removed] it was a perfect experience. I would highly recommend the [name removed] team.

5.0
Verified Homeowner
Panama City Beach, FL, on Mar 20, 2026

I was very pleased with the communication to me and follow up starting with my salesman [name removed], my builder [name removed] and all of the support team!!

5.0
Verified Homeowner
Panama City Beach, FL, on Mar 20, 2026

We had a brief introduction to our [name removed] rep on the day of our closing, but she had to reschedule our first visit back in February as her day had been double booked and we were not able to reschedule due to our own commitments that day. We are not there full time and have not rescheduled as we don't know when we will be back. I will contact her as soon as we know when we will be back down.

5.0
Verified Homeowner