Homebuilder Ratings & Reviews

Minto Communities - USA

Northwest Florida

1,810 Homeowner Reviews
Feb 2025 - Aug 2026

Overall Satisfaction

4.7
Customers' overall satisfaction
4.9
Customers' willingness to refer our communities to their friends and family

Northwest Florida Communities Map

 

Builder Profile

Our story begins in 1955 with a simple belief: that we could build better places to live, work and play, one home and one relationship at a time. Since then, The Minto Group has successfully built a fully-integrated real estate company that can meet the needs of any individual, family, investor or business. We’ve accomplished a lot over the years, and as we continue to celebrate new ventures, milestones, innovations and investments, we’re always looking ahead to what’s possible. Read on to learn more about our journey over the past 60+ years.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less

Most Recent 20 Comments From Northwest Florida
Purchase Experience Testimonials from Real Homebuyers

Panama City Beach, FL, on Aug 25, 2026

Appreciate all updates from our builder. [name removed]. We were in tx even our remote close was smooth as ever. After moving in we found a few cheap shortcuts. Not sure if it’s minto? Or electrician? Lightbulbs were not the new type & we would think they be the ones that do not get hot!!electrical issues are still forthcoming.

5.0
Verified Homeowner
Panama City Beach, FL, on Aug 18, 2026

My #1 like was that our builder, [name removed], was very easy to work with. He was easy to reach, explained the process clearly, resolved every issue that came up along the way and said from the start to trust him. I trusted [name removed] and he came through for us. Sometimes it wasn’t easy to deal with the setbacks we had during the build, but [name removed] always reassured us that we would receive a quality home at closing, and we did.

5.0
Verified Homeowner
Panama City Beach, FL, on Aug 18, 2026

Our builder/superintendent [name removed]! He is the most knowledgeable, caring, and considerate person we have ever dealt with. We had three different ones during our first build in phase 3 and a terrible experience but [name removed] definitely gave me confidence back in the building process. Please keep this man around because he’s an asset for your organization. The quality of the home is so much better than our build in phase 3. Thank you!

5.0
Verified Homeowner
Panama City Beach, FL, on Aug 17, 2026

We purchased a house when it was basically complete so we did not have much communication with builder, the communication we had was good. Due to a family emergency he was unable to show up after closing . We still are having trouble programming garage doors and the [name removed] rep we have been given is not very responsive

4.4
Verified Homeowner
Panama City Beach, FL, on Aug 17, 2026

They kept me informed with all that was going on. They sent pictures, etc of progress. I was too far away to come by and see for myself. That made me feel involved in everything that was happening.

5.0
Verified Homeowner
Panama City Beach, FL, on Aug 11, 2026

It was a smooth and easy process as everyone was very helpful, courteous and ready to do what it takes so that we were happy and satisfied. In short, a very smooth easy process. In short, during our purchase to move in journey everyone with [name removed] has been awesome!

5.0
Verified Homeowner
Panama City Beach, FL, on Aug 06, 2026

Overall, my purchase experience was very positive and seamless. [name removed] was absolutely fantastic—knowledgeable, responsive, and helpful throughout the entire process. [name removed], my builder, was also very knowledgeable and did a great job addressing any concerns. My only suggestion would be to offer a few more customization options, such as luxury vinyl plank flooring instead of laminate. [name removed] and [name removed] and [name removed] at the front desk were always friendly and eager to help. All three design ladies helped tremendously over our build, we had several questions and [name removed], [name removed] and [name removed] were great help.

5.0
Verified Homeowner
Panama City Beach, FL, on Aug 03, 2026

[name removed] was great helping us pick our "Bs". Also the frequency of the updates on the build and responsiveness to our concerns were top notch.

5.0
Verified Homeowner
Panama City Beach, FL, on Aug 03, 2026

our builder, [name removed] was fantastic!

5.0
Verified Homeowner
Panama City Beach, FL, on Jul 28, 2026

My builder [name removed] gave me regular updates and pictures. I always knew what was going on. The overall communication with everyone was great.

5.0
Verified Homeowner
Panama City Beach, FL, on Jul 27, 2026

Honestly, there's nothing to dislike at all. As a matter of fact, my daughter and son-in-law are planning to move into LMWS as soon at he turns 55. We all love it here, and lively because of the amazing experience we've received from our Minto family.

4.6
Verified Homeowner
Panama City Beach, FL, on Jul 27, 2026

Friendly, courteous employees. Everyone seemed happy to be here.

5.0
Verified Homeowner
Panama City Beach, FL, on Jul 27, 2026

No time spent explaining every option and description when deciding on the A selections

4.9
Verified Homeowner
Panama City Beach, FL, on Jul 23, 2026

The home is beautiful and our builder Kevin was really great to work with even after closing. My only one issue that I feel is important is when we were decided on our home design, on Friday we picked the 3 bedroom 3 bathroom plan; however after the weekend on Monday we wanted to go back to the Den and half bath plan. We had not signed anything, we had not made a deposit yet but were told "no" that no changes to our decision were allowed. It was off putting as now we have a smaller office than desired and third bathroom we don't need. Again, we love the home, the community, the neighbors and are VERY happy.

5.0
Verified Homeowner
Panama City Beach, FL, on Jul 21, 2026

Our decision was pretty quick - my husband was ALL IN immediately after visiting the resort during our STAY and PLAY. We did a contract and were very pleasantly surprised to find out about all of the discounts we were eligible for. [name removed] took great care of us during the initial contract phase. Our builder, [name removed], was awesome as well! He was in touch with us almost every week with pics and updates. He was so easy to work with and communicate with during the build; as well as during out walk thrus and after closing. He has been around to check on us as we move in and get settled. CLOSING was pretty awesome too - never had one last 10 minutes - easy when you pay cash. The amazing thing about [name removed]; in my opinion, is every person you come in contact with - homeowners, HOA peeps, restaurant workers, landscape people, and [name removed] employees in the Welcome Center are all HAPPY and helpful and make you want to join this wonderful and exciting community. Thank you!

5.0
Verified Homeowner
Panama City Beach, FL, on Jul 20, 2026

We purchased a spec, so it was a shorter process then building from the ground up. Communication was very good and it was a follow up. Everyone was very professional and they still work with.

5.0
Verified Homeowner
Panama City Beach, FL, on Jul 20, 2026

Everyone was so accommodating, professional, and great to work with

5.0
Verified Homeowner
Panama City Beach, FL, on Jul 18, 2026

Two key items for us.....Before we purchased, [name removed] was awesome!!! For over 2 years, he kept us updated on new areas being released. Many sales people would have stopped contact after a few months but not [name removed]. Builder [name removed]: We loved [name removed] as our builder. He kept us informed every step along the way, always answered our questions, and provided great QA for our home. We felt along the entire process that [name removed] was looking out for us and our home. We could not have asked for a better builder.

5.0
Verified Homeowner
Panama City Beach, FL, on Jul 16, 2026

Process was efficient. All staff were courteous and professional. Very happy with the outcome.

5.0
Verified Homeowner
Panama City Beach, FL, on Jul 15, 2026

Communication with our on-site construction manager, [name removed], and our sales representative, [name removed], was excellent. [name removed] was very meticulous regarding everything in the house to be without any issues or blemishes. The closing went very smoothly and the move in gifts was a nice touch.

5.0
Verified Homeowner