Top Homebuilder Ratings & Reviews

Minto Communities - USA

Latitude Margaritaville Hilton Head

1,507 Homeowner Reviews Completed May 2025 - Nov 2026

Overall Satisfaction

4.7
Customers' overall satisfaction
4.8
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Overall Experience

4.8

Purchase Experience

4.9

Home Personalization Experience

4.8

Construction Experience

4.9

Customer Care Experience

4.9

Home Readiness

4.9

Community Profile

Our story begins in 1955 with a simple belief: that we could build better places to live, work and play, one home and one relationship at a time. Since then, The Minto Group has successfully built a fully-integrated real estate company that can meet the needs of any individual, family, investor or business. We’ve accomplished a lot over the years, and as we continue to celebrate new ventures, milestones, innovations and investments, we’re always looking ahead to what’s possible.  Read on to learn more about our journey over the past 60+ years.


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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Hardeeville, on Nov 01, 2026

The timeliness of the follow up in addressing some of our concerns has been wonderful!!

5.0
Verified Homeowner
Hardeeville, on Nov 02, 2026

My Irrigation has always been a problem and it’s still not working properly. I have consistently contact [name removed] and has still not received completion.

4.0
Verified Homeowner
Hardeeville, SC, on Nov 04, 2026

[name removed] our superintendent and [name removed] our sales rep.

5.0
Verified Homeowner
Hardeeville, on Oct 30, 2026

All [name removed] members a Have been very nice and very responsive.

5.0
Verified Homeowner
Hardeeville, on Oct 31, 2026

[name removed] was great to work with as well as her husband [name removed]

5.0
Verified Homeowner
Hardeeville, SC, on Nov 03, 2026

We truly enjoyed the team we worked with: [name removed], [name removed], and [name removed] from the Design Center. When the issue arose with our bathroom flooring being a different color than the design center had on their design floor, all team members were all in with trying to address it. This should be rectified by Minto. You should not be carrying colors that have changed over the years for us to chose from that when they arrive in person they are different. This is something Minto and your suppliers should stay closer in contact with one another. This occurred with our neighbors as well with their backsplash, so not a one off example. In addition, there are some truly disappointing upgrades that are exceptionally expensive where it felt like Minto was taking advantage of their customers with upgrades, that shouldn't even be upgrades; examples being: we have to pay for the 'framing' around the refrigerator and the cost of it, the cost of the pull out trash receptacle, etc.

4.8
Verified Homeowner
Hardeeville, on Oct 30, 2026

We have built several homes with different contractors and working with Mintos has been the best

4.7
Verified Homeowner
Hardeeville, on Oct 30, 2026

excellent support and friendly staff always available to answer any concern which has been very few!

5.0
Verified Homeowner
Hardeeville, SC, on Oct 30, 2026

[name removed] personnel quick to answer any questions and concerns. Concerns, though few, were addressed expeditiously.

4.9
Verified Homeowner
Hardeeville, on Oct 27, 2026

We love our home - the build quality and support has been awesome!

5.0
Verified Homeowner
Hardeeville, on Oct 28, 2026

[name removed] and [name removed] have both been very responsive to prior to closing and after closing.

4.7
Verified Homeowner
Hardeeville, SC, on Oct 29, 2026

[name removed] did an excellent job in explaining the process. He was a great communicator throughout the sales process. [name removed] was excellent in helping with "B" options. [name removed] was fantastic. The weekly pictures for someone out of state were tremendously helpful.

5.0
Verified Homeowner
Hardeeville, on Oct 26, 2026

I love being in a [name removed] community

4.6
Verified Homeowner
Hardeeville, on Oct 26, 2026

East to work with

4.5
Verified Homeowner
Hardeeville, SC, on Oct 27, 2026

it was great to work with [name removed] and [name removed] and also the Law firm, everyone kept us up to date on everything that we needed to know.

5.0
Verified Homeowner
Hardeeville, on Oct 22, 2026

Everything was very easy. Any issues were resolved immediately! [name removed] our go to person is fantastic. Our 6 month review went smoothly with [name removed]!

5.0
Verified Homeowner
Hardeeville, on Oct 23, 2026

overall a great experience. I feel some of Phase 6 development was lacking as compared to other phases. ie...Landscaping a really big struggle, then change over in our Master Care representation.

4.3
Verified Homeowner
Hardeeville, SC, on Oct 26, 2026

Communication of procedures with [name removed] in sales, financial with [name removed] and construction with [name removed] was overall comprehensive and responsive in a timely manner.

5.0
Verified Homeowner
Hardeeville, on Oct 20, 2026

Treated like a valued customer.

5.0
Verified Homeowner
Hardeeville, on Oct 23, 2026

My Superintendent - [name removed] - has been very responsive and easy to work with to take care of issues that have arisen in a timely manner.

4.9
Verified Homeowner
Hardeeville, SC, on Oct 24, 2026

Overall the whole experience was long awaited being we were like nomads selling our home in North [name removed] in February of 2026 and without a solid living space until September, but wasnt Mintos fault. We were just anxious to move in

5.0
Verified Homeowner
Hardeeville, on Oct 19, 2026

Our Salesman [name removed] and our Builder [name removed] helped us through any questions or concerns we had.

5.0
Verified Homeowner
Hardeeville, on Oct 21, 2026

The people have been fantastic - from [name removed] to [name removed] to [name removed]. Just great folks .

5.0
Verified Homeowner
Hardeeville, SC, on Oct 22, 2026

The process was so smooth [name removed] was our salesperson she was so helpful. [name removed] was our building supervisor ..ABSOLUTELY AMAZING

5.0
Verified Homeowner
Hardeeville, on Oct 18, 2026

We loved that our build supervisor [name removed] kept us informed every step of the way with weekly photos and texts and addressed any of our questions.

5.0
Verified Homeowner
Hardeeville, on Oct 20, 2026

[name removed] communities are very rigid. That being said the quality of the home is well constructed. Also don't like that the warranty is only one year and not two like it used to be.

4.2
Verified Homeowner
Hardeeville, SC, on Oct 21, 2026

[name removed], the Superintendent kept us well informed. [name removed] the sales person was great.

5.0
Verified Homeowner
Hardeeville, on Oct 15, 2026

Couple of things I didn’t like. The major one was the lack of surge protector in the electrical panel! Two days after my walk through, there was a fire in the kitchen from an overloaded circuit, due to a lightening hit! Cabinets had to replaced, Sheetrock and backsplash tile, too. Additionally, wiring had to be pulled out and replaced! I manage architects, engineers, interior design and the building trades and come from a developers family. The stupidity of NOT putting in a $45 surge protector into EVERY new home built by [name removed] is pure stupidity. The fact that the home in the HH properties are in open susceptible lots, in a geological region known for severe thunder storms and lightning strikes and [name removed] does NOT install these in each home/unit, is unexceptionable! I required a surge protector be installed immediately after the fire. I would not pass papers on April 15th, if it hadn’t been done.

4.3
Verified Homeowner
Hardeeville, on Oct 19, 2026

great experience through the whole process, [name removed] was great

5.0
Verified Homeowner
Hardeeville, SC, on Oct 21, 2026

Loved the personal connections and support that we received. Very happy with our choice!

5.0
Verified Homeowner
Hardeeville, on Oct 15, 2026

[name removed] is an amazing MasterCare [name removed]! I feel blessed to have been assigned to him. He is responsive, honest, helpful, and possesses a high-level of professional integrity.

5.0
Verified Homeowner
Hardeeville, on Oct 16, 2026

Will was always responsive to any issues

5.0
Verified Homeowner
Hardeeville, SC, on Oct 21, 2026

Consistent communication with everyone we were in contact with.

5.0
Verified Homeowner
Hardeeville, on Oct 14, 2026

ANY ISSUE WE HAD WAS HANDLED WITH A VERY QUICK RESPONSE BY OUR REP ,[name removed] ,WHO HAS BEEN FANTASTIC TO WORK WITH!!!!

4.9
Verified Homeowner
Hardeeville, on Oct 15, 2026

I work with contractors, building mangerment and personal my hole career. This purchase, build was one of the easiest/ pleasurable to complete.

5.0
Verified Homeowner
Hardeeville, SC, on Oct 18, 2026

The communication that my construction supervisor kept with me and the quality of the work you did was outstanding thank you again

5.0
Verified Homeowner
Hardeeville, on Oct 09, 2026

[name removed] was very attentive to our needs. Eventually everything gets worked on or fixed. Maybe WiFi can be improved in the gym and other common areas.

5.0
Verified Homeowner
Hardeeville, on Oct 14, 2026

I most like that [name removed] does such a great job.

5.0
Verified Homeowner
Hardeeville, SC, on Oct 17, 2026

Great Communication especially from our construction supervisor [name removed] who helped us every step of the way ( and continues after closing ??)

5.0
Verified Homeowner
Hardeeville, on Sep 29, 2026

Very accommodating when choosing A and B options. When it came to landscaping issues, responses in the beginning were very slow, and we were patient. As of this date, we have been repeatedly told that no issues were found. Yet dead plants were ripped out of the ground leaving big holes, and eventually were covered up by pine straw. Also, gearing up for final warranty issues, we had an inspector lay out things that had not been resolved from closing inspection. It was suggested we have an HVAC professional inspect an extremely loud compressor. We asked not once, but twice for this to happen. We were told all units are noisy, and some rubber inserts were ordered for us to muffle the sound. But when we had our annual fall checkup, the technician informed us that we needed a new compressor, which has been ordered. This issue is pending.

4.0
Verified Homeowner
Hardeeville, on Oct 10, 2026

Everything was up front, promises made were promises kept

4.6
Verified Homeowner
Hardeeville, SC, on Oct 17, 2026

I liked the updates on construction. My building superintendent is exceptional ([name removed]). Dislike: day of closing, the house did not look as clean as I thought it should…2 dead insects were on the floor. Also, my porch cement floor was apparently filled in in one spot and it is much darker than the rest of the porch. ( the concrete work wasn’t up to par).

4.5
Verified Homeowner
Hardeeville, on Sep 28, 2026

They have been so good to work with. [name removed], just completed our year house orders and all was so positive. [name removed], was very professional and have one little thing left on list. Great job [name removed].

4.9
Verified Homeowner
Hardeeville, on Oct 02, 2026

There is no shortage of communications however some published how-to guides would be great. How-to open a request for landscape maintenance; how-to report an issue... as examples.

4.8
Verified Homeowner
Hardeeville, SC, on Oct 17, 2026

I didn't like that we couldn't make changes after the contract was signed and before the house was even started. We wanted to add a Lanai extension. I liked that we had contact people to answer our questions and who responded quickly.

5.0
Verified Homeowner
Hardeeville, on Sep 28, 2026

[name removed] has been our agent for the last year, and we loved the way she handled everything for us!

4.4
Verified Homeowner
Hardeeville, on Oct 01, 2026

[name removed] had addressed our needs in a timely fashion

5.0
Verified Homeowner
Hardeeville, SC, on Oct 16, 2026

Very good communication on what was being done on the progress of the house.

4.8
Verified Homeowner
Hardeeville, on Sep 28, 2026

I am very satisfied with my experiences with my MasterCare representative, [name removed]! She has great communication skills and has been an asset to me. I am disappointed with the lack of communication from the HOA. Unanswered emails and voicemails. Also, they refuse to provide me with MSDS sheets for the chemicals being used by the landscapers and the pest control companies. I was told that I could "take pictures" of them.

4.3
Verified Homeowner
Hardeeville, on Oct 01, 2026

like all apects of working with [name removed]

5.0
Verified Homeowner
Hardeeville, SC, on Oct 14, 2026

Contract with [name removed] was great [name removed] was incredible and kind.

5.0
Verified Homeowner
Hardeeville, on Sep 28, 2026

From [name removed] in Sales, to [name removed] my Building Supervisor to [name removed] we can't say THANK YOU enough. What a great team, they exceeded our expectations. [name removed] worked hard with the sub contractors to make everything perfect.

5.0
Verified Homeowner
Hardeeville, on Sep 30, 2026

Any issues were promptly taken care of by my guy [name removed] appreciate it

5.0
Verified Homeowner
Hardeeville, SC, on Oct 12, 2026

I was very happy with both my sales person and my project manager. I don’t like that I wanted a simple pair of shutters on my entrance window because it is so visible from the street and I can’t get them.

5.0
Verified Homeowner
Hardeeville, on Sep 28, 2026

[name removed] provided us with fantastic home representative! [name removed] is very attentive and proactive with every issue we had. We dislike the many problems we're having with our master bathroom shower floor and all the issues we have had in the home.

4.6
Verified Homeowner
Hardeeville, on Sep 28, 2026

Front gate arm broke my front windshield and damaged my car. Mr [name removed] does not respond. I would like my deductible ($500) covered by Minto House is great, love it here

4.7
Verified Homeowner
Hardeeville, SC, on Oct 10, 2026

We had an issue with the French doors in our front room (Escape model), which took some work and expense on Mintos part to resolve - they ended up doing what was right for the design and look of the house rather than what was cheapest and fastest.

5.0
Verified Homeowner
Hardeeville, on Sep 19, 2026

Build process right to after purchase has been great. [name removed] has worked with us to get any items that require a correction done timely. She has provided fabulous customer service and tended to any issues with our home. We greatly appreciate working with [name removed].

5.0
Verified Homeowner
Hardeeville, on Sep 24, 2026

We are extremely pleased with our experience all of [name removed] employees have worked very hard to make sure that our home is everything we hoped for.

5.0
Verified Homeowner
Hardeeville, SC, on Oct 08, 2026

Dislike: Limited ability to incorporate simple changes in the initial design phase. - Adding Insulated garage doors - Changing closet doors ?? from swing to pocket

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Hardeeville, SC, on Nov 04, 2026

[name removed] our superintendent and [name removed] our sales rep.

5.0
Verified Homeowner
Hardeeville, SC, on Nov 03, 2026

We truly enjoyed the team we worked with: [name removed], [name removed], and [name removed] from the Design Center. When the issue arose with our bathroom flooring being a different color than the design center had on their design floor, all team members were all in with trying to address it. This should be rectified by Minto. You should not be carrying colors that have changed over the years for us to chose from that when they arrive in person they are different. This is something Minto and your suppliers should stay closer in contact with one another. This occurred with our neighbors as well with their backsplash, so not a one off example. In addition, there are some truly disappointing upgrades that are exceptionally expensive where it felt like Minto was taking advantage of their customers with upgrades, that shouldn't even be upgrades; examples being: we have to pay for the 'framing' around the refrigerator and the cost of it, the cost of the pull out trash receptacle, etc.

4.8
Verified Homeowner
Hardeeville, SC, on Oct 30, 2026

[name removed] personnel quick to answer any questions and concerns. Concerns, though few, were addressed expeditiously.

4.9
Verified Homeowner
Hardeeville, SC, on Oct 29, 2026

[name removed] did an excellent job in explaining the process. He was a great communicator throughout the sales process. [name removed] was excellent in helping with "B" options. [name removed] was fantastic. The weekly pictures for someone out of state were tremendously helpful.

5.0
Verified Homeowner
Hardeeville, SC, on Oct 27, 2026

it was great to work with [name removed] and [name removed] and also the Law firm, everyone kept us up to date on everything that we needed to know.

5.0
Verified Homeowner
Hardeeville, SC, on Oct 26, 2026

Communication of procedures with [name removed] in sales, financial with [name removed] and construction with [name removed] was overall comprehensive and responsive in a timely manner.

5.0
Verified Homeowner
Hardeeville, SC, on Oct 24, 2026

Overall the whole experience was long awaited being we were like nomads selling our home in North [name removed] in February of 2026 and without a solid living space until September, but wasnt Mintos fault. We were just anxious to move in

5.0
Verified Homeowner
Hardeeville, SC, on Oct 22, 2026

The process was so smooth [name removed] was our salesperson she was so helpful. [name removed] was our building supervisor ..ABSOLUTELY AMAZING

5.0
Verified Homeowner
Hardeeville, SC, on Oct 21, 2026

[name removed], the Superintendent kept us well informed. [name removed] the sales person was great.

5.0
Verified Homeowner
Hardeeville, SC, on Oct 21, 2026

Loved the personal connections and support that we received. Very happy with our choice!

5.0
Verified Homeowner
Hardeeville, SC, on Oct 21, 2026

Consistent communication with everyone we were in contact with.

5.0
Verified Homeowner
Hardeeville, SC, on Oct 18, 2026

The communication that my construction supervisor kept with me and the quality of the work you did was outstanding thank you again

5.0
Verified Homeowner
Hardeeville, SC, on Oct 17, 2026

Great Communication especially from our construction supervisor [name removed] who helped us every step of the way ( and continues after closing ??)

5.0
Verified Homeowner
Hardeeville, SC, on Oct 17, 2026

I liked the updates on construction. My building superintendent is exceptional ([name removed]). Dislike: day of closing, the house did not look as clean as I thought it should…2 dead insects were on the floor. Also, my porch cement floor was apparently filled in in one spot and it is much darker than the rest of the porch. ( the concrete work wasn’t up to par).

4.5
Verified Homeowner
Hardeeville, SC, on Oct 17, 2026

I didn't like that we couldn't make changes after the contract was signed and before the house was even started. We wanted to add a Lanai extension. I liked that we had contact people to answer our questions and who responded quickly.

5.0
Verified Homeowner
Hardeeville, SC, on Oct 16, 2026

Very good communication on what was being done on the progress of the house.

4.8
Verified Homeowner
Hardeeville, SC, on Oct 14, 2026

Contract with [name removed] was great [name removed] was incredible and kind.

5.0
Verified Homeowner
Hardeeville, SC, on Oct 12, 2026

I was very happy with both my sales person and my project manager. I don’t like that I wanted a simple pair of shutters on my entrance window because it is so visible from the street and I can’t get them.

5.0
Verified Homeowner
Hardeeville, SC, on Oct 10, 2026

We had an issue with the French doors in our front room (Escape model), which took some work and expense on Mintos part to resolve - they ended up doing what was right for the design and look of the house rather than what was cheapest and fastest.

5.0
Verified Homeowner
Hardeeville, SC, on Oct 08, 2026

Dislike: Limited ability to incorporate simple changes in the initial design phase. - Adding Insulated garage doors - Changing closet doors ?? from swing to pocket

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Hardeeville, on Nov 01, 2026

The timeliness of the follow up in addressing some of our concerns has been wonderful!!

5.0
Verified Homeowner
Hardeeville, on Oct 30, 2026

All [name removed] members a Have been very nice and very responsive.

5.0
Verified Homeowner
Hardeeville, on Oct 30, 2026

excellent support and friendly staff always available to answer any concern which has been very few!

5.0
Verified Homeowner
Hardeeville, on Oct 27, 2026

We love our home - the build quality and support has been awesome!

5.0
Verified Homeowner
Hardeeville, on Oct 26, 2026

East to work with

4.5
Verified Homeowner
Hardeeville, on Oct 22, 2026

Everything was very easy. Any issues were resolved immediately! [name removed] our go to person is fantastic. Our 6 month review went smoothly with [name removed]!

5.0
Verified Homeowner
Hardeeville, on Oct 20, 2026

Treated like a valued customer.

5.0
Verified Homeowner
Hardeeville, on Oct 19, 2026

Our Salesman [name removed] and our Builder [name removed] helped us through any questions or concerns we had.

5.0
Verified Homeowner
Hardeeville, on Oct 18, 2026

We loved that our build supervisor [name removed] kept us informed every step of the way with weekly photos and texts and addressed any of our questions.

5.0
Verified Homeowner
Hardeeville, on Oct 15, 2026

Couple of things I didn’t like. The major one was the lack of surge protector in the electrical panel! Two days after my walk through, there was a fire in the kitchen from an overloaded circuit, due to a lightening hit! Cabinets had to replaced, Sheetrock and backsplash tile, too. Additionally, wiring had to be pulled out and replaced! I manage architects, engineers, interior design and the building trades and come from a developers family. The stupidity of NOT putting in a $45 surge protector into EVERY new home built by [name removed] is pure stupidity. The fact that the home in the HH properties are in open susceptible lots, in a geological region known for severe thunder storms and lightning strikes and [name removed] does NOT install these in each home/unit, is unexceptionable! I required a surge protector be installed immediately after the fire. I would not pass papers on April 15th, if it hadn’t been done.

4.3
Verified Homeowner
Hardeeville, on Oct 15, 2026

[name removed] is an amazing MasterCare [name removed]! I feel blessed to have been assigned to him. He is responsive, honest, helpful, and possesses a high-level of professional integrity.

5.0
Verified Homeowner
Hardeeville, on Oct 15, 2026

I work with contractors, building mangerment and personal my hole career. This purchase, build was one of the easiest/ pleasurable to complete.

5.0
Verified Homeowner
Hardeeville, on Oct 14, 2026

I most like that [name removed] does such a great job.

5.0
Verified Homeowner
Hardeeville, on Oct 10, 2026

Everything was up front, promises made were promises kept

4.6
Verified Homeowner
Hardeeville, on Oct 02, 2026

There is no shortage of communications however some published how-to guides would be great. How-to open a request for landscape maintenance; how-to report an issue... as examples.

4.8
Verified Homeowner
Hardeeville, on Oct 01, 2026

[name removed] had addressed our needs in a timely fashion

5.0
Verified Homeowner
Hardeeville, on Oct 01, 2026

like all apects of working with [name removed]

5.0
Verified Homeowner
Hardeeville, on Sep 30, 2026

Any issues were promptly taken care of by my guy [name removed] appreciate it

5.0
Verified Homeowner
Hardeeville, on Sep 28, 2026

Front gate arm broke my front windshield and damaged my car. Mr [name removed] does not respond. I would like my deductible ($500) covered by Minto House is great, love it here

4.7
Verified Homeowner
Hardeeville, on Sep 24, 2026

We are extremely pleased with our experience all of [name removed] employees have worked very hard to make sure that our home is everything we hoped for.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Hardeeville, on Nov 02, 2026

My Irrigation has always been a problem and it’s still not working properly. I have consistently contact [name removed] and has still not received completion.

4.0
Verified Homeowner
Hardeeville, on Oct 31, 2026

[name removed] was great to work with as well as her husband [name removed]

5.0
Verified Homeowner
Hardeeville, on Oct 30, 2026

We have built several homes with different contractors and working with Mintos has been the best

4.7
Verified Homeowner
Hardeeville, on Oct 28, 2026

[name removed] and [name removed] have both been very responsive to prior to closing and after closing.

4.7
Verified Homeowner
Hardeeville, on Oct 26, 2026

I love being in a [name removed] community

4.6
Verified Homeowner
Hardeeville, on Oct 23, 2026

overall a great experience. I feel some of Phase 6 development was lacking as compared to other phases. ie...Landscaping a really big struggle, then change over in our Master Care representation.

4.3
Verified Homeowner
Hardeeville, on Oct 23, 2026

My Superintendent - [name removed] - has been very responsive and easy to work with to take care of issues that have arisen in a timely manner.

4.9
Verified Homeowner
Hardeeville, on Oct 21, 2026

The people have been fantastic - from [name removed] to [name removed] to [name removed]. Just great folks .

5.0
Verified Homeowner
Hardeeville, on Oct 20, 2026

[name removed] communities are very rigid. That being said the quality of the home is well constructed. Also don't like that the warranty is only one year and not two like it used to be.

4.2
Verified Homeowner
Hardeeville, on Oct 19, 2026

great experience through the whole process, [name removed] was great

5.0
Verified Homeowner
Hardeeville, on Oct 16, 2026

Will was always responsive to any issues

5.0
Verified Homeowner
Hardeeville, on Oct 14, 2026

ANY ISSUE WE HAD WAS HANDLED WITH A VERY QUICK RESPONSE BY OUR REP ,[name removed] ,WHO HAS BEEN FANTASTIC TO WORK WITH!!!!

4.9
Verified Homeowner
Hardeeville, on Oct 09, 2026

[name removed] was very attentive to our needs. Eventually everything gets worked on or fixed. Maybe WiFi can be improved in the gym and other common areas.

5.0
Verified Homeowner
Hardeeville, on Sep 29, 2026

Very accommodating when choosing A and B options. When it came to landscaping issues, responses in the beginning were very slow, and we were patient. As of this date, we have been repeatedly told that no issues were found. Yet dead plants were ripped out of the ground leaving big holes, and eventually were covered up by pine straw. Also, gearing up for final warranty issues, we had an inspector lay out things that had not been resolved from closing inspection. It was suggested we have an HVAC professional inspect an extremely loud compressor. We asked not once, but twice for this to happen. We were told all units are noisy, and some rubber inserts were ordered for us to muffle the sound. But when we had our annual fall checkup, the technician informed us that we needed a new compressor, which has been ordered. This issue is pending.

4.0
Verified Homeowner
Hardeeville, on Sep 28, 2026

They have been so good to work with. [name removed], just completed our year house orders and all was so positive. [name removed], was very professional and have one little thing left on list. Great job [name removed].

4.9
Verified Homeowner
Hardeeville, on Sep 28, 2026

[name removed] has been our agent for the last year, and we loved the way she handled everything for us!

4.4
Verified Homeowner
Hardeeville, on Sep 28, 2026

I am very satisfied with my experiences with my MasterCare representative, [name removed]! She has great communication skills and has been an asset to me. I am disappointed with the lack of communication from the HOA. Unanswered emails and voicemails. Also, they refuse to provide me with MSDS sheets for the chemicals being used by the landscapers and the pest control companies. I was told that I could "take pictures" of them.

4.3
Verified Homeowner
Hardeeville, on Sep 28, 2026

From [name removed] in Sales, to [name removed] my Building Supervisor to [name removed] we can't say THANK YOU enough. What a great team, they exceeded our expectations. [name removed] worked hard with the sub contractors to make everything perfect.

5.0
Verified Homeowner
Hardeeville, on Sep 28, 2026

[name removed] provided us with fantastic home representative! [name removed] is very attentive and proactive with every issue we had. We dislike the many problems we're having with our master bathroom shower floor and all the issues we have had in the home.

4.6
Verified Homeowner
Hardeeville, on Sep 19, 2026

Build process right to after purchase has been great. [name removed] has worked with us to get any items that require a correction done timely. She has provided fabulous customer service and tended to any issues with our home. We greatly appreciate working with [name removed].

5.0
Verified Homeowner