Overall Satisfaction
Community Profile
Our story begins in 1955 with a simple belief: that we could build better places to live, work and play, one home and one relationship at a time. Since then, The Minto Group has successfully built a fully-integrated real estate company that can meet the needs of any individual, family, investor or business. We’ve accomplished a lot over the years, and as we continue to celebrate new ventures, milestones, innovations and investments, we’re always looking ahead to what’s possible. Read on to learn more about our journey over the past 60+ years.
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Hardeeville, on Jan 15, 2026
I liked the entire experience however, when we purchased our lot and home we were misguided into thinking there would be more of a greenery behind our home across the water. When we moved in we saw that a lot of trees were removed and/or died as they were clearing for phase 6. when we were shown our lot 2165 there was plenty of green space across the water but it is no longer there. Neighbors on Fins Right Lane also felt they were misguided when they purchased their lots as well. The premium for this lot was over 80,000$$
Hardeeville, on Jan 16, 2026
I liked the fact that [name removed] had a wide variety of models in different price ranges to choose from.
Hardeeville, SC, on Jan 16, 2026
Everyone involved were always available for questions and were quick to respond, especially [name removed].
Hardeeville, on Jan 14, 2026
Any issue I had was promptly taken care of. I love my new home!
Hardeeville, SC, on Jan 15, 2026
The entire process was thorough and well organized. Questions were addressed before being asked. The progress updates were an important and valued aspect of the process, and these were exceptional. Great organization and collaboration with all of the parties involved.
Hardeeville, SC, on Jan 12, 2026
All of our questions and concerns were either answered or addressed immediately.
Hardeeville, on Jan 14, 2026
The staff in all areas were extremely helpful and truly dedicated to customer satisfaction. My sales agent, [name removed], my building supervisor, and my Master Care contact, [name removed], were exceptional.
Hardeeville, on Jan 14, 2026
Home quality could be a lot better. Windows appear to be cheaper than expected. Warranted repairs take a long time and some need to be repeated multiple times. The building superintendent should have caught some of the inferior workmanship during construction.
Hardeeville, SC, on Jan 07, 2026
The purchase experience was good with no problems. [name removed] was great to work with, he kept us up to date every week and was always available to us when we had questions or concerns. I would highly recommend [name removed] as he went over and above and we really appreciated it. [name removed] was also great to work with, from the day we first came into the office until now. He’s been a great resource to us and is always willing to help as needed. [name removed] was the first person we met at [name removed]. She was friendly, very welcoming and very helpful to us in many ways, which helped make our decision to build in LMHH a no brainer.
Hardeeville, on Jan 14, 2026
The weekly updates regarding the build process and progress. The quality assurance process.
Hardeeville, SC, on Dec 26, 2025
[name removed] our builder was awesome! He explained the process and time frame and answered all our questions!
Hardeeville, on Jan 06, 2026
Like the ability to contact a representative to assist with problem resolution and quick response Dislike the absence of sidewalks in the community forcing us to walk on the street which causes unsafe situations.
Hardeeville, on Jan 13, 2026
Our Master Care Representative ([name removed]) has been very helpful with every single issues we have experienced after moving into our new house. She is very professional and prompt addressing and resolving problems. She understands our complaints and does everything in her power to make us satisfied homeowners. She is very considerate with our time and helps schedule repairs that convenient for us.
Hardeeville, SC, on Dec 25, 2025
I signed a contract in July 2025, and didn't hear from the manager of my build until I called him on November 2. No contact about my house at all. My sales rep was GREAT. And My designer, [name removed] was the absoulte BEST. But not getting updates about my home was WRONG!
Hardeeville, on Jan 12, 2026
[name removed] in the sales office was the best! [name removed] pushed to get the garage floor fixed and did.
Hardeeville, SC, on Dec 24, 2025
Design process is outdated and website needs complete revision - impossible to see colors, textures and other options Pressure to complete selections and make deposits - timeline very accelerated Limited design choices and quality of products (especially Level 1) similar to baseline "track builder" (i.e. DR [name removed]) Pricing on options extremely inflated Interactions were abrupt and brief during design process Closing process was impersonal and unprofessional Limitations of financing very restrictive - use of US [name removed] caused issues with bank rate availability (not a US [name removed] customer) Communications of incentives were unclear Interactions at move in very brief and assigned First Service maintenance unavailable at closing (open questions) Completion of job superintendent satisfaction survey while superintendent present was extremely awkward and unprofessional.
Hardeeville, on Jan 10, 2026
Our experience from start to finish was very easy and enjoyable.
Hardeeville, SC, on Dec 22, 2025
Frpm Sales, to construction, to warranty all Minto Representatives, easy to reach and very responsive.
Hardeeville, on Jan 07, 2026
Everyone we have dealt with from [name removed] has been very pleasant and helpful. We had one small issue and it was fixed, no problem at all. Both [name removed] and [name removed] were very accomodating.
Hardeeville, SC, on Dec 22, 2025
From Sales and design these were the most enjoyable steps in the process.
Hardeeville, on Dec 24, 2025
Shift to 1 year warranty based on your failure to execute contract.
Hardeeville, on Jan 07, 2026
[name removed] my master care guy addressed my issues right of way.
Hardeeville, SC, on Dec 21, 2025
Everyone was great. [name removed] was our construction manager and was absolutely fantastic.
Hardeeville, on Jan 03, 2026
All has been great. Will my M.C. [name removed] has gone beyond my expectations.
Hardeeville, on Dec 14, 2025
Very strict HOA not as responsive to the community as we had hoped
Hardeeville, SC, on Dec 20, 2025
[name removed] did an excellent job with communication and returned calls quickly. He was obviously very interested in giving us a very good, well built home. He should be commended for!
Hardeeville, SC, on Dec 19, 2025
Great customer service from [name removed] in sales to [name removed] in design to [name removed] in construction and Will in customer followup
Hardeeville, on Dec 25, 2025
[name removed] and [name removed] have been great to work with and were always very responsive
Hardeeville, on Dec 10, 2025
Felt that quality of materials was lacking in some areas. (e.g. price per square foot did not match level of quality materials). -Use of flat paint in bathroom and kitchen areas. -certain safety features were options. (step down into shower standard) -1/2 inch step into garage -Undersized microwave
Hardeeville, SC, on Dec 19, 2025
I didnt really like the sales process with [name removed]. This was my 2nd purchase and liked [name removed] much better on my 1st purchase. Should have used him the 2nd time. I wasn't offered the incentive, which was already out when I purchased. [name removed] said things like "you need to sign this, per management! [name removed] congratulated me on the day of my closing, while [name removed] sent a followup email 18 days later. On the other hand, my Superintendent, [name removed] was excellent and a very good comunicator! Plus he responds very quickly. I couldn't have asked for a better superintendent!
Hardeeville, on Dec 22, 2025
This is our Second purchase here and we could not be happier with both of our homes
Hardeeville, on Nov 28, 2025
From start to the end of our first year, we have any problems that couldn’t be addressed. The few times we needed repairs, they were taken care of promptly.
Hardeeville, SC, on Dec 18, 2025
Disliked: The rigidity of [name removed]. They were totally inflexible on all aspects of the process. Liked: The quality of construction and being informed of the progress of the build.
Hardeeville, on Dec 22, 2025
The whole process was very smooth. Love the Mastercare program. No dislikes at all. Love that [name removed] is so quick on any issues we have. A++
Hardeeville, on Nov 25, 2025
[name removed] closing was a disaster but overall everything else went smoothly
Hardeeville, SC, on Dec 17, 2025
[name removed] went above and beyond to be attentive and incredibly helpful and personable! We were so very pleased with him!
Hardeeville, on Dec 20, 2025
This has been the best experience. [name removed] has made it very easy and smooth transition.
Hardeeville, on Nov 21, 2025
I thought [name removed] was great. I just have one small issue let’s see how it goes.
Hardeeville, SC, on Dec 14, 2025
Updates were great throughout the building process!
Hardeeville, on Dec 19, 2025
I like that they listened to my areas I wanted improved and repaired everything
Hardeeville, on Nov 19, 2025
Quality of work was very poor. Uneven walls and floors. Scheduled workers are no shows. Your assigned Supervisors and Mastercare Reps keep changing and you have to always start at the beginning and prove that you didn’t cause the damage that was supposed to be fixed. One strong example is that the tub was severely damaged upon final walk thru. It was noted and repaired after closing. [name removed] after the repairs were made the compound used started to break down with each use or cleaning of the bath. We reported it along with sagging floors and a few other minor things like a toilet paper holder that was mounted to a seam and went through the wall upon changing toilet paper roll. We were leaving for a few months and our Mastercare [name removed] said that all would be repaired once we returned back to the home. We returned to learn that we had a new [name removed] and at that point we had to provide proof that we did not damage the bath ourselves. We had to justify that we somehow didn’t push the toilet paper holder through the wall intentionally. We were told that only a few scratches would be fixed in the bath. When repair man came to fix bath he said that the original repair was done by using spray paint and improper compounds and said he would have to recoat the entire bath. When it came time for toilet paper holder repair we were told by our MC [name removed] that he will only approve the patching of the wall. No sanding, no painting and that he would not reinstall the toilet paper holder. We understood we were responsible for the painting because we had it painted ourselves. But found it very petty that he would not cover the sanding or installing the toilet paper holder. The drain plug in bathroom sink lays crooked and you have to push the stopper down with your finger to hold the water. Plumber came to fix it and said to us that the faucet was installed too far back and it doesn’t align correctly with drain stopper and would need to be replaced. MC [name removed] said if it holds water when we push it down with our fingers then it is doing its job and will not be replaced. So our brand new home of $600k has a drain stopper that will always sit crookedly and is fine thru Minto Standards. Our dining room accent wall had an inch and 3/4 difference from left to right on the header. Initial repair of that showed a warped support beam. That was solved with having a painter use wood shims and plaster to make the wall appear even. So the quality of work that went into our build was very substandard and disappointing. Our concrete floor throughout the entire home is uneven. When the living room area was being fixed it was proven to have major high and low areas that needed to be leveled. So they had to dig out some areas and build up others. The hassle of having to move all of your furniture and belongings from dining and living room area, the noise, dust and odors from chemicals make you just decide to live with uneven floors in other rooms. We are Senior Citizens and thought we were building a quality home to retire in and that has not been the case.
Hardeeville, SC, on Dec 14, 2025
Well... few things...i thought the time in between group a and group b was...rushed...and maybe thats because i am single and had to make every decision by myself...i felt alittle rushed..also..if im correct...this community is about 8 years old...i thought some of group b options were...dated...i would have liked to see more bold colors...this is the one time and probably the last time in our lives that we can make choices. I woyld have lived some blder vanity choices...white..grey..browns are..blah...i would have lived to have had a red vanity or yellow...i also think that i should have been able to pick my grout color..white grout will be yellow in a year...i have had black and white floors done with black grout...its stunning...the last final thing is..hey about group c options for landscape...i get you want everything to look similar and not have one house stand out but there should be options for that.
Hardeeville, on Dec 18, 2025
Easy to live here. Beautiful community. House is well built. Love all the amenities.
Hardeeville, on Nov 17, 2025
Working with Haleigh has been a pleasure. She is responsive, attentive, and takes the time to clearly explain the process for resolving any issues. Haleigh stays on top of the vendors to ensure work is completed promptly and as promised. She has consistently excelled at every stage of this process. However, I believe the first question in the survey, "Overall, I am satisfied with the quality of my new home," is not a fair assessment of the master care representatives' performance. These representatives are not responsible for the design or construction of the home, which directly impacts its quality. If an issue is design-related and beyond the control of a master care representative, it is unfair to negatively impact their performance rating based on this question. Instead, they should be evaluated on their effectiveness in helping us navigate any quality issues, rather than the overall quality of the home, which may be outside their control. For example, our home has a design issue with the heating and air conditioning system. We purchased a [name removed] pocket door upgrade, but the design of the HVAC system does not account for the effects when the door is closed. Essentially, we've paid for an upgrade we cannot fully utilize, which is a reflection of the home's quality and beyond the control of a master care representative.
Hardeeville, on Dec 16, 2025
The good news, we have very few issues with our house after we moved in. Only minor items and they was addressed quickly. The house was ready when we moved in
Hardeeville, SC, on Dec 13, 2025
Availability of sales and construction staff was excellent and helpful.
Hardeeville, on Dec 16, 2025
At the time we closed incentives were being offered to new customers. Nothing was offered to us. We realize this happens but it still makes us feel less important.
Hardeeville, on Nov 12, 2025
Displeased with the Mastercare commitment to rectify issues with my home, particularly with the driveway pavers and drainage swales.
Hardeeville, on Dec 12, 2025
Sometimes.its hard to get [name removed] to address certain items and I have to push to get it done. But it always gets done!
Hardeeville, SC, on Dec 13, 2025
Working with [name removed] our builder. [name removed] was always responsive, friendly and most importantly always had, or got back to us, with answers to our questions. [name removed] made the whole experience much simpler and kept my wife at ease throughout the entire build process.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Hardeeville, SC, on Jan 16, 2026
Everyone involved were always available for questions and were quick to respond, especially [name removed].
Hardeeville, SC, on Jan 15, 2026
The entire process was thorough and well organized. Questions were addressed before being asked. The progress updates were an important and valued aspect of the process, and these were exceptional. Great organization and collaboration with all of the parties involved.
Hardeeville, SC, on Jan 12, 2026
All of our questions and concerns were either answered or addressed immediately.
Hardeeville, SC, on Jan 07, 2026
The purchase experience was good with no problems. [name removed] was great to work with, he kept us up to date every week and was always available to us when we had questions or concerns. I would highly recommend [name removed] as he went over and above and we really appreciated it. [name removed] was also great to work with, from the day we first came into the office until now. He’s been a great resource to us and is always willing to help as needed. [name removed] was the first person we met at [name removed]. She was friendly, very welcoming and very helpful to us in many ways, which helped make our decision to build in LMHH a no brainer.
Hardeeville, SC, on Dec 26, 2025
[name removed] our builder was awesome! He explained the process and time frame and answered all our questions!
Hardeeville, SC, on Dec 25, 2025
I signed a contract in July 2025, and didn't hear from the manager of my build until I called him on November 2. No contact about my house at all. My sales rep was GREAT. And My designer, [name removed] was the absoulte BEST. But not getting updates about my home was WRONG!
Hardeeville, SC, on Dec 24, 2025
Design process is outdated and website needs complete revision - impossible to see colors, textures and other options Pressure to complete selections and make deposits - timeline very accelerated Limited design choices and quality of products (especially Level 1) similar to baseline "track builder" (i.e. DR [name removed]) Pricing on options extremely inflated Interactions were abrupt and brief during design process Closing process was impersonal and unprofessional Limitations of financing very restrictive - use of US [name removed] caused issues with bank rate availability (not a US [name removed] customer) Communications of incentives were unclear Interactions at move in very brief and assigned First Service maintenance unavailable at closing (open questions) Completion of job superintendent satisfaction survey while superintendent present was extremely awkward and unprofessional.
Hardeeville, SC, on Dec 22, 2025
Frpm Sales, to construction, to warranty all Minto Representatives, easy to reach and very responsive.
Hardeeville, SC, on Dec 22, 2025
From Sales and design these were the most enjoyable steps in the process.
Hardeeville, SC, on Dec 21, 2025
Everyone was great. [name removed] was our construction manager and was absolutely fantastic.
Hardeeville, SC, on Dec 20, 2025
[name removed] did an excellent job with communication and returned calls quickly. He was obviously very interested in giving us a very good, well built home. He should be commended for!
Hardeeville, SC, on Dec 19, 2025
Great customer service from [name removed] in sales to [name removed] in design to [name removed] in construction and Will in customer followup
Hardeeville, SC, on Dec 19, 2025
I didnt really like the sales process with [name removed]. This was my 2nd purchase and liked [name removed] much better on my 1st purchase. Should have used him the 2nd time. I wasn't offered the incentive, which was already out when I purchased. [name removed] said things like "you need to sign this, per management! [name removed] congratulated me on the day of my closing, while [name removed] sent a followup email 18 days later. On the other hand, my Superintendent, [name removed] was excellent and a very good comunicator! Plus he responds very quickly. I couldn't have asked for a better superintendent!
Hardeeville, SC, on Dec 18, 2025
Disliked: The rigidity of [name removed]. They were totally inflexible on all aspects of the process. Liked: The quality of construction and being informed of the progress of the build.
Hardeeville, SC, on Dec 17, 2025
[name removed] went above and beyond to be attentive and incredibly helpful and personable! We were so very pleased with him!
Hardeeville, SC, on Dec 14, 2025
Updates were great throughout the building process!
Hardeeville, SC, on Dec 14, 2025
Well... few things...i thought the time in between group a and group b was...rushed...and maybe thats because i am single and had to make every decision by myself...i felt alittle rushed..also..if im correct...this community is about 8 years old...i thought some of group b options were...dated...i would have liked to see more bold colors...this is the one time and probably the last time in our lives that we can make choices. I woyld have lived some blder vanity choices...white..grey..browns are..blah...i would have lived to have had a red vanity or yellow...i also think that i should have been able to pick my grout color..white grout will be yellow in a year...i have had black and white floors done with black grout...its stunning...the last final thing is..hey about group c options for landscape...i get you want everything to look similar and not have one house stand out but there should be options for that.
Hardeeville, SC, on Dec 13, 2025
Availability of sales and construction staff was excellent and helpful.
Hardeeville, SC, on Dec 13, 2025
Working with [name removed] our builder. [name removed] was always responsive, friendly and most importantly always had, or got back to us, with answers to our questions. [name removed] made the whole experience much simpler and kept my wife at ease throughout the entire build process.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Hardeeville, on Jan 16, 2026
I liked the fact that [name removed] had a wide variety of models in different price ranges to choose from.
Hardeeville, on Jan 14, 2026
Home quality could be a lot better. Windows appear to be cheaper than expected. Warranted repairs take a long time and some need to be repeated multiple times. The building superintendent should have caught some of the inferior workmanship during construction.
Hardeeville, on Jan 14, 2026
The weekly updates regarding the build process and progress. The quality assurance process.
Hardeeville, on Jan 13, 2026
Our Master Care Representative ([name removed]) has been very helpful with every single issues we have experienced after moving into our new house. She is very professional and prompt addressing and resolving problems. She understands our complaints and does everything in her power to make us satisfied homeowners. She is very considerate with our time and helps schedule repairs that convenient for us.
Hardeeville, on Jan 12, 2026
[name removed] in the sales office was the best! [name removed] pushed to get the garage floor fixed and did.
Hardeeville, on Jan 10, 2026
Our experience from start to finish was very easy and enjoyable.
Hardeeville, on Jan 07, 2026
Everyone we have dealt with from [name removed] has been very pleasant and helpful. We had one small issue and it was fixed, no problem at all. Both [name removed] and [name removed] were very accomodating.
Hardeeville, on Jan 07, 2026
[name removed] my master care guy addressed my issues right of way.
Hardeeville, on Jan 03, 2026
All has been great. Will my M.C. [name removed] has gone beyond my expectations.
Hardeeville, on Dec 25, 2025
[name removed] and [name removed] have been great to work with and were always very responsive
Hardeeville, on Dec 22, 2025
This is our Second purchase here and we could not be happier with both of our homes
Hardeeville, on Dec 22, 2025
The whole process was very smooth. Love the Mastercare program. No dislikes at all. Love that [name removed] is so quick on any issues we have. A++
Hardeeville, on Dec 20, 2025
This has been the best experience. [name removed] has made it very easy and smooth transition.
Hardeeville, on Dec 19, 2025
I like that they listened to my areas I wanted improved and repaired everything
Hardeeville, on Dec 18, 2025
Easy to live here. Beautiful community. House is well built. Love all the amenities.
Hardeeville, on Dec 16, 2025
The good news, we have very few issues with our house after we moved in. Only minor items and they was addressed quickly. The house was ready when we moved in
Hardeeville, on Dec 16, 2025
At the time we closed incentives were being offered to new customers. Nothing was offered to us. We realize this happens but it still makes us feel less important.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Hardeeville, on Jan 15, 2026
I liked the entire experience however, when we purchased our lot and home we were misguided into thinking there would be more of a greenery behind our home across the water. When we moved in we saw that a lot of trees were removed and/or died as they were clearing for phase 6. when we were shown our lot 2165 there was plenty of green space across the water but it is no longer there. Neighbors on Fins Right Lane also felt they were misguided when they purchased their lots as well. The premium for this lot was over 80,000$$
Hardeeville, on Jan 14, 2026
Any issue I had was promptly taken care of. I love my new home!
Hardeeville, on Jan 14, 2026
The staff in all areas were extremely helpful and truly dedicated to customer satisfaction. My sales agent, [name removed], my building supervisor, and my Master Care contact, [name removed], were exceptional.
Hardeeville, on Jan 06, 2026
Like the ability to contact a representative to assist with problem resolution and quick response Dislike the absence of sidewalks in the community forcing us to walk on the street which causes unsafe situations.
Hardeeville, on Dec 24, 2025
Shift to 1 year warranty based on your failure to execute contract.
Hardeeville, on Dec 14, 2025
Very strict HOA not as responsive to the community as we had hoped
Hardeeville, on Dec 10, 2025
Felt that quality of materials was lacking in some areas. (e.g. price per square foot did not match level of quality materials). -Use of flat paint in bathroom and kitchen areas. -certain safety features were options. (step down into shower standard) -1/2 inch step into garage -Undersized microwave
Hardeeville, on Nov 28, 2025
From start to the end of our first year, we have any problems that couldn’t be addressed. The few times we needed repairs, they were taken care of promptly.
Hardeeville, on Nov 25, 2025
[name removed] closing was a disaster but overall everything else went smoothly
Hardeeville, on Nov 21, 2025
I thought [name removed] was great. I just have one small issue let’s see how it goes.
Hardeeville, on Nov 19, 2025
Quality of work was very poor. Uneven walls and floors. Scheduled workers are no shows. Your assigned Supervisors and Mastercare Reps keep changing and you have to always start at the beginning and prove that you didn’t cause the damage that was supposed to be fixed. One strong example is that the tub was severely damaged upon final walk thru. It was noted and repaired after closing. [name removed] after the repairs were made the compound used started to break down with each use or cleaning of the bath. We reported it along with sagging floors and a few other minor things like a toilet paper holder that was mounted to a seam and went through the wall upon changing toilet paper roll. We were leaving for a few months and our Mastercare [name removed] said that all would be repaired once we returned back to the home. We returned to learn that we had a new [name removed] and at that point we had to provide proof that we did not damage the bath ourselves. We had to justify that we somehow didn’t push the toilet paper holder through the wall intentionally. We were told that only a few scratches would be fixed in the bath. When repair man came to fix bath he said that the original repair was done by using spray paint and improper compounds and said he would have to recoat the entire bath. When it came time for toilet paper holder repair we were told by our MC [name removed] that he will only approve the patching of the wall. No sanding, no painting and that he would not reinstall the toilet paper holder. We understood we were responsible for the painting because we had it painted ourselves. But found it very petty that he would not cover the sanding or installing the toilet paper holder. The drain plug in bathroom sink lays crooked and you have to push the stopper down with your finger to hold the water. Plumber came to fix it and said to us that the faucet was installed too far back and it doesn’t align correctly with drain stopper and would need to be replaced. MC [name removed] said if it holds water when we push it down with our fingers then it is doing its job and will not be replaced. So our brand new home of $600k has a drain stopper that will always sit crookedly and is fine thru Minto Standards. Our dining room accent wall had an inch and 3/4 difference from left to right on the header. Initial repair of that showed a warped support beam. That was solved with having a painter use wood shims and plaster to make the wall appear even. So the quality of work that went into our build was very substandard and disappointing. Our concrete floor throughout the entire home is uneven. When the living room area was being fixed it was proven to have major high and low areas that needed to be leveled. So they had to dig out some areas and build up others. The hassle of having to move all of your furniture and belongings from dining and living room area, the noise, dust and odors from chemicals make you just decide to live with uneven floors in other rooms. We are Senior Citizens and thought we were building a quality home to retire in and that has not been the case.
Hardeeville, on Nov 17, 2025
Working with Haleigh has been a pleasure. She is responsive, attentive, and takes the time to clearly explain the process for resolving any issues. Haleigh stays on top of the vendors to ensure work is completed promptly and as promised. She has consistently excelled at every stage of this process. However, I believe the first question in the survey, "Overall, I am satisfied with the quality of my new home," is not a fair assessment of the master care representatives' performance. These representatives are not responsible for the design or construction of the home, which directly impacts its quality. If an issue is design-related and beyond the control of a master care representative, it is unfair to negatively impact their performance rating based on this question. Instead, they should be evaluated on their effectiveness in helping us navigate any quality issues, rather than the overall quality of the home, which may be outside their control. For example, our home has a design issue with the heating and air conditioning system. We purchased a [name removed] pocket door upgrade, but the design of the HVAC system does not account for the effects when the door is closed. Essentially, we've paid for an upgrade we cannot fully utilize, which is a reflection of the home's quality and beyond the control of a master care representative.