Top Homebuilder Ratings & Reviews

Minto Communities - USA

Latitude Margaritaville Hilton Head

1,467 Homeowner Reviews Completed Sep 2022 - Mar 2024

Overall Satisfaction

4.6
Customers' overall satisfaction
4.6
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.8

Home Personalization Experience

4.8

Construction Experience

4.7

Customer Care Experience

4.9

Home Readiness

4.4

Installation & Workmanship

4.5

Community Profile

Minto Communities - USA logo

Our story begins in 1955 with a simple belief: that we could build better places to live, work and play, one home and one relationship at a time. Since then, The Minto Group has successfully built a fully-integrated real estate company that can meet the needs of any individual, family, investor or business. We’ve accomplished a lot over the years, and as we continue to celebrate new ventures, milestones, innovations and investments, we’re always looking ahead to what’s possible.  Read on to learn more about our journey over the past 60+ years.


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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Hardeeville, on Feb 28, 2024

The quality of the original construction and workmanship was not up to the standards that we were expecting. That being said, we were extremely pleased with the follow up we received from our supervisor [name removed] and continue to receive from our master care specialist [name removed]. They are outstanding and their services helped to make a bad situation more palatable. Both are extremely valuable assets to your operation.

4.4
Verified Homeowner
Hardeeville, on Feb 28, 2024

So far so good.

5.0
Verified Homeowner
Hardeeville, SC, on Feb 28, 2024

The Settlement Process was confusing, disorganized, haphazard and totally deficient. The [name removed] [name removed] [name removed] [name removed] Homeowners Association segment of this process was abysmal.

1.8
Verified Homeowner
Hardeeville, on Feb 22, 2024

Excellent value for the money. Promptly addressed post completion issues. Interaction with superintendent (during build) and warranty team (post build) was very positive and constructive.

4.7
Verified Homeowner
Hardeeville, on Feb 26, 2024

seems for the amounts of customer care items needed, they should've taken the time to ensure the house was built correctly from the start

4.0
Verified Homeowner
Hardeeville, SC, on Feb 27, 2024

Builder contact was fantastic. [name removed] was terrific with communication and fast to respond. Post move in findings included several workmanship deficiencies by the trades. Requesting several corrections at upcoming review meeting.

4.3
Verified Homeowner
Hardeeville, on Feb 21, 2024

The quality of the trim and paint is not up to expectations

4.1
Verified Homeowner
Hardeeville, SC, on Feb 23, 2024

First I spent the money to spend the night at the stay and play and found out that you stopped refunding the money it cost me to stay there. That should have been my first sign to listen too. The garage seems to be fine. The walls and floors seem to be well constructed. It’s extremely unsightly to see the hot water heater and electric meters as you walk up to the front door. There are other models like mine that have them hidden behind the front door screen where the ac unit is. The selections were very limited. Old fashioned color and selection choices. The designer was not up to date on decorating trends, styles, color, and designs. Not to mention when we took a break she went out to smoke and came back smelling of perfume to cover up the smoke smell. My builder changed three times. Which made it very difficult. The quality of the workmanship is XXXXX . All of my wall sockets are crooked. All of my kitchen cabinets are poorly built and finished the inside of the cabinets have chipped shelves missing brackets and a wall is not connected inside one cabinet.My blue island paint is defective. The dark blue continues to get a white powdery substance on it.The screen doors won’t stay latched together. 8 wall sockets in the kitchen ruin the look of the expensive quartz I have on my back splash. They should have been placed underneath the cabinets to hide them. Why have an appliance package where your microwave and stove have the same options, I don’t need two air fryers.Need better selections on mirrors in bathrooms, lighting and hardware throughout. The toilets in the stay and play and models were taller than what I received. My yard is extremely uneven from the sod being laid on uneven ground then being run over by construction trucks on the side of my driveway and the street.

4.1
Verified Homeowner
Hardeeville, on Feb 26, 2024

Our MasterCare [name removed] has been fantastic. Any issues we have had have been quickly addressed to our satisfaction.

4.9
Verified Homeowner
Hardeeville, on Feb 18, 2024

The amount of items to be corrected

3.5
Verified Homeowner
Hardeeville, SC, on Feb 19, 2024

[name removed] was great throughout the entire process; he was informative and helpful and answered all of our questions in a timely manner. I would recommend him to anyone looking for a super.

5.0
Verified Homeowner
Hardeeville, on Feb 26, 2024

[name removed] has fixed any issues we’ve reported.

5.0
Verified Homeowner
Hardeeville, on Feb 18, 2024

It took awhile to get things done for the home and feel it was the vendors not so much [name removed] itself. Tasks could have been completed faster yet in the end our superintendent [name removed] did a great job!!!

4.9
Verified Homeowner
Hardeeville, SC, on Feb 18, 2024

[name removed] our Building Supervisor has been really great throughout the entire build. We closed on January 12 some issues were found during the pre-close walk through. We will be moving in on Friday, February 23, a few issue were corrected, but two of the most important to me have not been taken care of yet, 1) replacing several floor planks that had scratches on them, 2) There was not pull-out shelving on the lower cabinets under the stove top that were supposed to be.

4.3
Verified Homeowner
Hardeeville, on Feb 24, 2024

I feel that my Mastercare rep has been responsive to my concerns and have addressed them in a timely manner.

5.0
Verified Homeowner
Hardeeville, on Feb 17, 2024

The build was rushed which resulted in sloppy, shoddy work in certain areas. Some of these problems have been resolved, others have not. I think our super was inexperienced and had too many structures to oversee. On the plus side, we like the way the community is laid out, and we enjoy the activities.

3.4
Verified Homeowner
Hardeeville, SC, on Feb 18, 2024

We were not given an opportunity to add electrical or any other desided items to the build as oru sales agent ([name removed]) never set up a Option "A" meeting with us. We now have to hire outside contractors to add additional outlets and lighting.

4.4
Verified Homeowner
Hardeeville, on Feb 22, 2024

Great team, great product, great experience!

5.0
Verified Homeowner
Hardeeville, on Feb 16, 2024

I like the friendly staff.

5.0
Verified Homeowner
Hardeeville, SC, on Feb 17, 2024

Process was very smooth and well planned.

5.0
Verified Homeowner
Hardeeville, on Feb 21, 2024

no concerns

4.2
Verified Homeowner
Hardeeville, on Feb 07, 2024

After moving in we’ve had a great experience with having any issues we had addressed!

4.6
Verified Homeowner
Hardeeville, SC, on Feb 15, 2024

They kept us in the loop

5.0
Verified Homeowner
Hardeeville, on Feb 18, 2024

The quality of workmanship is very lacking. You spend way too much money correcting numerous mistakes not only with our home but within the community.

0.5
Verified Homeowner
Hardeeville, on Feb 04, 2024

poor quality of workers (workers seemed to have little training) and workmanship on the house. Time in getting the house built before closing. Original close date was August 2022. Didn't close until February 2023. Time in getting things corrected (still having to have things fixed at almost a year after closing.

4.4
Verified Homeowner
Hardeeville, SC, on Feb 10, 2024

After an extensive search for our next life chapter, we decided to take the first step to build in LMHH because of our comfort level with the [name removed] and [name removed] organizations. [name removed] in sales was our first contact. Immediately, we knew we were in excellent hands. [name removed] never disappointed and was with us every step of the way from the waitlist to a “Stay and Play” to lot assignment to contract to “A” Options to closing. We chose to represent ourselves because we didn’t want a real estate agent between us and [name removed]. That allowed for much better communication and coordination. It’s important to point out that we were very involved in the entire process, and we would strongly recommend other owners do so as well. We read the reviews and were delighted when [name removed] was assigned as our Construction Superintendent. We also wanted [name removed] to have every tool we could add so we engaged [name removed]’ home inspection firm -- an absolute must have. [name removed] and [name removed] were both superstars in our move from Los [name removed] to LMHH. Both men are not only exceptionally talented and professional individuals, but they are also simply great people. They met every commitment and kept every promise. [name removed] did an incredible job getting us home! Were there challenges and surprises? Yes. We expected this since this was our fourth new-build home. We never lost faith in [name removed]’s ability to bridge the issues and maintain the course. He communicated at least once a week and often more, via phone calls, texts and photos. We always looked forward to his weekly email updates. He managed so many people, trades and issues that diplomat and hero are fair descriptors of [name removed]’s character. He wanted to deliver an excellent home, and he exceeded expectations. Our designer brought the fun! [name removed] was responsible for offering us numerous design options and assistance. It’s important to note that we did our homework and didn’t show up to our design meeting unprepared. People will regret it forever if they haven’t researched their options – or at least find the experience to be stressful. We knew our basic design and color selections when we arrived. That’s why we had so much fun with [name removed]. And she is a major reason we are so happy now! There were other people who were there for us behind the scenes who made our journey a success and must be recognized. [name removed], Director of Sales, is a transformational executive who is completely focused on people and, most importantly, he cares. He didn’t hesitate to help us when we needed it, and we are forever grateful. [name removed], Director of Construction, likes to enable others to take the lead when they can. However, his assistance was invaluable on numerous occasions. We knew he was active behind the scenes even when we weren’t so informed. His personal standards are second to none. We are delighted with our home today because of all the folks who helped us and the process we followed. [name removed] was the right choice during the two-and-a-half-year span that was both challenging and fun. [name removed] was always fair. We chose right!

5.0
Verified Homeowner
Hardeeville, on Feb 18, 2024

Haleigh has been exceptional! Keeps me informed on work orders

5.0
Verified Homeowner
Hardeeville, on Feb 02, 2024

Overall, our experience has been excellent when dealing with [name removed]. Every concern we have raised has been dealt with quickly and with high quality work. There are some blemishes on the cabinets that are due to carelessness of subs during the build. Some of the wall corners are not square and it is noticeable in how the finished wall/corner looks.

5.0
Verified Homeowner
Hardeeville, SC, on Feb 10, 2024

Supervisor, he did a very good job of communicating with us. I think that minto and HOA need to do a better job working together handing the job over to the homeowner

4.5
Verified Homeowner
Hardeeville, on Feb 17, 2024

Both [name removed], our builder, and Will, our Master Care rep, have been responsive to our concerns.

5.0
Verified Homeowner
Hardeeville, on Jan 31, 2024

While we love our home, [name removed] destroyed all the trees on Caribbean Soul Ave. when they improperly graded our homes. [name removed] sold me a premium lot with a wonderful view at time of purchase and then destroyed it and are refusing to do anything about it.

4.5
Verified Homeowner
Hardeeville, SC, on Feb 06, 2024

[name removed], our sales rep, was wonderful and did a great job. Being on the "list" was a bit frustrating, but that's no one's fault. The timeframe worked out well for us. [name removed], our builder, was also great! He was clear about expectations and his role in the process. Both [name removed] and [name removed] are very good at their jobs and just good people. We appreciate both of them !

4.8
Verified Homeowner
Hardeeville, on Feb 16, 2024

[name removed] has always been VERY RESPONSIVE and professional when we have needed his assistance and has rectified issues in a timely manner.

4.6
Verified Homeowner
Hardeeville, on Jan 31, 2024

Although the Amenities are nice and well run the just having one venue for eating out is to small and often can't get a seat. Need more facilities wood shop to small. Not against more homes and people Amenities space needs to be bigger. Can't get into theater sells out. parking for outside events is limited with more people coming it it will just get worse. when is the land going to be developed with a supermarket or at least a 7 eleven.

4.0
Verified Homeowner
Hardeeville, SC, on Feb 04, 2024

It took 17 months which seemed long but it all worked out

5.0
Verified Homeowner
Hardeeville, on Feb 13, 2024

**Some things should not have been overlooked and it has taken forever to get some things fixed!

4.0
Verified Homeowner
Hardeeville, on Jan 28, 2024

We like the design of our home. We like our neighbors and the type of people [name removed] seems to attract. We like the laid back lifestyle. We were disappointed in the number of things that had to be done over and corrected in our home. I was frustrated with having to fight Mastercare to get things done. We are disappointed with the lack of ability to access the amenities and fear that it will only get worse as Margaritaville isn’t even half full yet. Amenities infrastructure is lagging behind. Some people have given up trying to use the amenities. I feel that this is a failure by Minto to keep promises made in order to sell lots.

3.9
Verified Homeowner
Hardeeville, SC, on Jan 30, 2024

From our sales representative, to the ladies in the design center, our super and closing, we were very happy with the relationships we had with each and every representative.

4.9
Verified Homeowner
Hardeeville, on Feb 12, 2024

it fine we are out of state and our home on Salty Rim is our second home so sometimes its hard to coordinate work.

4.9
Verified Homeowner
Hardeeville, on Jan 28, 2024

The entry door design from the garage is absolutely awful in our model. he doors overlap making it very difficult to carry anything in from garage. Terrible design, and refusal to address during construction.

4.4
Verified Homeowner
Hardeeville, SC, on Jan 30, 2024

Friendliness

4.9
Verified Homeowner
Hardeeville, on Feb 12, 2024

There was an extremely long timeframe waiting for warranty service or getting calls back from customer service. Still have a few items to report that were not addressed initially.

4.7
Verified Homeowner
Hardeeville, on Jan 27, 2024

Not able to make any adjustments on model of Breeze bay We wanted a rectangular shape island.

3.6
Verified Homeowner
Hardeeville, SC, on Jan 29, 2024

I enjoyed working with [name removed] and [name removed], both were pleasant and very knowledgeable, I was pleased with the overall look of the house. I enjoyed working with [name removed] during my build. He kept me informed every step of the way. I would receive weekly updates and photos and if I had any concerns about what I saw I knew I could call [name removed] and they would be addressed. I can't say enough good things about [name removed] he is amazing. There were many runs in the paint on the walls as well as the doors, they were so bad they needed to be sanded and repainted. Outlets and doorknobs are crooked. Many areas on the cabinets where the finish was scratched, and it was poorly touched up. Very little in pride in workmanship.

4.9
Verified Homeowner
Hardeeville, on Feb 09, 2024

Still waiting to get driveway fixed that has been an open issue since June. Still waiting on resolution to humidity issue which was reported in July. You use way too many vendors, the window guy is different from the door guy etc. Very confusing and time consuming for the homeowner.

3.2
Verified Homeowner
Hardeeville, on Jan 24, 2024

We love the design of the home but feel there is not enough space between homes. Also, in some areas workmanship is sub par.

4.8
Verified Homeowner
Hardeeville, SC, on Jan 28, 2024

Wasn't happy with the concrete

4.9
Verified Homeowner
Hardeeville, on Feb 08, 2024

[name removed] is great. Always follows up on any issues and stays in contact.

4.9
Verified Homeowner
Hardeeville, on Jan 21, 2024

The overall quality of the home is good. I have had some minor issues but they were fixed to my satisfaction.

4.9
Verified Homeowner
Hardeeville, SC, on Jan 27, 2024

NA

4.7
Verified Homeowner
Hardeeville, on Feb 08, 2024

There has been nothing we have disliked about warranty service/customer care experience. All issues have been met timely and professionally.

5.0
Verified Homeowner
Hardeeville, on Jan 17, 2024

Primarily the people and the quality of work. Ive been impressed with the construction on my home and the few items that needed attention were taken care of very quickly by my warranty administrator.

5.0
Verified Homeowner
Hardeeville, SC, on Jan 22, 2024

Build took longer than promised. First supervisor was horrible. No communication what so ever and caused the build to get behind. No point of contact to reach out to when we had issues/questions. Finish work is below par. Many touch ups needed. Slow down and do better finish work. The build process from contract to closing was over 18months, which is a long time hold onto our money in escrow. No ability to view the lot we we offered before we had to make a decision to accept it. Scheduling the new home celebration and closing was easy and the woman who set us up was flexible and understanding. Second supervisor was much more communicative and updated us weekly. He addressed our concerns in a timely manner and was very professional. He was thorough and knowledgeable about our build. The selections of A's could have been laid out in more detail so we had a full understanding of our choices, and how it would have an affect on the selection of the B's options. The options on the A and B options were mostly competitively priced.

4.4
Verified Homeowner
Hardeeville, on Feb 07, 2024

Warranty service is good

4.5
Verified Homeowner
Hardeeville, on Jan 17, 2024

[name removed] has been great. Some subs had to come back. [name removed] all ways followed up to make sure the job was completed correctly.

4.8
Verified Homeowner
Hardeeville, SC, on Jan 20, 2024

Beautiful community. Nice neighbors. Great amenities. Very happy with my purchase

5.0
Verified Homeowner
Hardeeville, on Feb 07, 2024

[name removed] is amazing and follows up to make sure everything is completed.

5.0
Verified Homeowner
Hardeeville, on Jan 13, 2024

i was told HOA fees would not go up so fast, and need for more pools and amenities

4.3
Verified Homeowner
Hardeeville, SC, on Jan 18, 2024

I dislike the quality of work. The concrete on the garage and Lanai were disgusting quality. Luckily my building supervisor got the garage concrete fixed but now my Lanai where I will be spending a lot of my time has cracks in it and [name removed] won't do anything about it. After closing my Master Care rep Haleigh said there was nothing to do about the cracks and said I could speak to her boss, [name removed]. I left a message for [name removed] and he never called me back. Called 2 weeks later and was extremely nonchalant on the phone. He came out and was very condescending.

4.2
Verified Homeowner
Hardeeville, on Feb 06, 2024

To date all warranty service has been completed to our satisfaction.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Hardeeville, SC, on Feb 28, 2024

The Settlement Process was confusing, disorganized, haphazard and totally deficient. The [name removed] [name removed] [name removed] [name removed] Homeowners Association segment of this process was abysmal.

1.8
Verified Homeowner
Hardeeville, SC, on Feb 27, 2024

Builder contact was fantastic. [name removed] was terrific with communication and fast to respond. Post move in findings included several workmanship deficiencies by the trades. Requesting several corrections at upcoming review meeting.

4.3
Verified Homeowner
Hardeeville, SC, on Feb 23, 2024

First I spent the money to spend the night at the stay and play and found out that you stopped refunding the money it cost me to stay there. That should have been my first sign to listen too. The garage seems to be fine. The walls and floors seem to be well constructed. It’s extremely unsightly to see the hot water heater and electric meters as you walk up to the front door. There are other models like mine that have them hidden behind the front door screen where the ac unit is. The selections were very limited. Old fashioned color and selection choices. The designer was not up to date on decorating trends, styles, color, and designs. Not to mention when we took a break she went out to smoke and came back smelling of perfume to cover up the smoke smell. My builder changed three times. Which made it very difficult. The quality of the workmanship is XXXXX . All of my wall sockets are crooked. All of my kitchen cabinets are poorly built and finished the inside of the cabinets have chipped shelves missing brackets and a wall is not connected inside one cabinet.My blue island paint is defective. The dark blue continues to get a white powdery substance on it.The screen doors won’t stay latched together. 8 wall sockets in the kitchen ruin the look of the expensive quartz I have on my back splash. They should have been placed underneath the cabinets to hide them. Why have an appliance package where your microwave and stove have the same options, I don’t need two air fryers.Need better selections on mirrors in bathrooms, lighting and hardware throughout. The toilets in the stay and play and models were taller than what I received. My yard is extremely uneven from the sod being laid on uneven ground then being run over by construction trucks on the side of my driveway and the street.

4.1
Verified Homeowner
Hardeeville, SC, on Feb 19, 2024

[name removed] was great throughout the entire process; he was informative and helpful and answered all of our questions in a timely manner. I would recommend him to anyone looking for a super.

5.0
Verified Homeowner
Hardeeville, SC, on Feb 18, 2024

[name removed] our Building Supervisor has been really great throughout the entire build. We closed on January 12 some issues were found during the pre-close walk through. We will be moving in on Friday, February 23, a few issue were corrected, but two of the most important to me have not been taken care of yet, 1) replacing several floor planks that had scratches on them, 2) There was not pull-out shelving on the lower cabinets under the stove top that were supposed to be.

4.3
Verified Homeowner
Hardeeville, SC, on Feb 18, 2024

We were not given an opportunity to add electrical or any other desided items to the build as oru sales agent ([name removed]) never set up a Option "A" meeting with us. We now have to hire outside contractors to add additional outlets and lighting.

4.4
Verified Homeowner
Hardeeville, SC, on Feb 17, 2024

Process was very smooth and well planned.

5.0
Verified Homeowner
Hardeeville, SC, on Feb 15, 2024

They kept us in the loop

5.0
Verified Homeowner
Hardeeville, SC, on Feb 10, 2024

After an extensive search for our next life chapter, we decided to take the first step to build in LMHH because of our comfort level with the [name removed] and [name removed] organizations. [name removed] in sales was our first contact. Immediately, we knew we were in excellent hands. [name removed] never disappointed and was with us every step of the way from the waitlist to a “Stay and Play” to lot assignment to contract to “A” Options to closing. We chose to represent ourselves because we didn’t want a real estate agent between us and [name removed]. That allowed for much better communication and coordination. It’s important to point out that we were very involved in the entire process, and we would strongly recommend other owners do so as well. We read the reviews and were delighted when [name removed] was assigned as our Construction Superintendent. We also wanted [name removed] to have every tool we could add so we engaged [name removed]’ home inspection firm -- an absolute must have. [name removed] and [name removed] were both superstars in our move from Los [name removed] to LMHH. Both men are not only exceptionally talented and professional individuals, but they are also simply great people. They met every commitment and kept every promise. [name removed] did an incredible job getting us home! Were there challenges and surprises? Yes. We expected this since this was our fourth new-build home. We never lost faith in [name removed]’s ability to bridge the issues and maintain the course. He communicated at least once a week and often more, via phone calls, texts and photos. We always looked forward to his weekly email updates. He managed so many people, trades and issues that diplomat and hero are fair descriptors of [name removed]’s character. He wanted to deliver an excellent home, and he exceeded expectations. Our designer brought the fun! [name removed] was responsible for offering us numerous design options and assistance. It’s important to note that we did our homework and didn’t show up to our design meeting unprepared. People will regret it forever if they haven’t researched their options – or at least find the experience to be stressful. We knew our basic design and color selections when we arrived. That’s why we had so much fun with [name removed]. And she is a major reason we are so happy now! There were other people who were there for us behind the scenes who made our journey a success and must be recognized. [name removed], Director of Sales, is a transformational executive who is completely focused on people and, most importantly, he cares. He didn’t hesitate to help us when we needed it, and we are forever grateful. [name removed], Director of Construction, likes to enable others to take the lead when they can. However, his assistance was invaluable on numerous occasions. We knew he was active behind the scenes even when we weren’t so informed. His personal standards are second to none. We are delighted with our home today because of all the folks who helped us and the process we followed. [name removed] was the right choice during the two-and-a-half-year span that was both challenging and fun. [name removed] was always fair. We chose right!

5.0
Verified Homeowner
Hardeeville, SC, on Feb 10, 2024

Supervisor, he did a very good job of communicating with us. I think that minto and HOA need to do a better job working together handing the job over to the homeowner

4.5
Verified Homeowner
Hardeeville, SC, on Feb 06, 2024

[name removed], our sales rep, was wonderful and did a great job. Being on the "list" was a bit frustrating, but that's no one's fault. The timeframe worked out well for us. [name removed], our builder, was also great! He was clear about expectations and his role in the process. Both [name removed] and [name removed] are very good at their jobs and just good people. We appreciate both of them !

4.8
Verified Homeowner
Hardeeville, SC, on Feb 04, 2024

It took 17 months which seemed long but it all worked out

5.0
Verified Homeowner
Hardeeville, SC, on Jan 30, 2024

From our sales representative, to the ladies in the design center, our super and closing, we were very happy with the relationships we had with each and every representative.

4.9
Verified Homeowner
Hardeeville, SC, on Jan 30, 2024

Friendliness

4.9
Verified Homeowner
Hardeeville, SC, on Jan 29, 2024

I enjoyed working with [name removed] and [name removed], both were pleasant and very knowledgeable, I was pleased with the overall look of the house. I enjoyed working with [name removed] during my build. He kept me informed every step of the way. I would receive weekly updates and photos and if I had any concerns about what I saw I knew I could call [name removed] and they would be addressed. I can't say enough good things about [name removed] he is amazing. There were many runs in the paint on the walls as well as the doors, they were so bad they needed to be sanded and repainted. Outlets and doorknobs are crooked. Many areas on the cabinets where the finish was scratched, and it was poorly touched up. Very little in pride in workmanship.

4.9
Verified Homeowner
Hardeeville, SC, on Jan 28, 2024

Wasn't happy with the concrete

4.9
Verified Homeowner
Hardeeville, SC, on Jan 27, 2024

NA

4.7
Verified Homeowner
Hardeeville, SC, on Jan 22, 2024

Build took longer than promised. First supervisor was horrible. No communication what so ever and caused the build to get behind. No point of contact to reach out to when we had issues/questions. Finish work is below par. Many touch ups needed. Slow down and do better finish work. The build process from contract to closing was over 18months, which is a long time hold onto our money in escrow. No ability to view the lot we we offered before we had to make a decision to accept it. Scheduling the new home celebration and closing was easy and the woman who set us up was flexible and understanding. Second supervisor was much more communicative and updated us weekly. He addressed our concerns in a timely manner and was very professional. He was thorough and knowledgeable about our build. The selections of A's could have been laid out in more detail so we had a full understanding of our choices, and how it would have an affect on the selection of the B's options. The options on the A and B options were mostly competitively priced.

4.4
Verified Homeowner
Hardeeville, SC, on Jan 20, 2024

Beautiful community. Nice neighbors. Great amenities. Very happy with my purchase

5.0
Verified Homeowner
Hardeeville, SC, on Jan 18, 2024

I dislike the quality of work. The concrete on the garage and Lanai were disgusting quality. Luckily my building supervisor got the garage concrete fixed but now my Lanai where I will be spending a lot of my time has cracks in it and [name removed] won't do anything about it. After closing my Master Care rep Haleigh said there was nothing to do about the cracks and said I could speak to her boss, [name removed]. I left a message for [name removed] and he never called me back. Called 2 weeks later and was extremely nonchalant on the phone. He came out and was very condescending.

4.2
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Hardeeville, on Feb 28, 2024

So far so good.

5.0
Verified Homeowner
Hardeeville, on Feb 26, 2024

seems for the amounts of customer care items needed, they should've taken the time to ensure the house was built correctly from the start

4.0
Verified Homeowner
Hardeeville, on Feb 26, 2024

Our MasterCare [name removed] has been fantastic. Any issues we have had have been quickly addressed to our satisfaction.

4.9
Verified Homeowner
Hardeeville, on Feb 26, 2024

[name removed] has fixed any issues we’ve reported.

5.0
Verified Homeowner
Hardeeville, on Feb 24, 2024

I feel that my Mastercare rep has been responsive to my concerns and have addressed them in a timely manner.

5.0
Verified Homeowner
Hardeeville, on Feb 22, 2024

Great team, great product, great experience!

5.0
Verified Homeowner
Hardeeville, on Feb 21, 2024

no concerns

4.2
Verified Homeowner
Hardeeville, on Feb 18, 2024

The quality of workmanship is very lacking. You spend way too much money correcting numerous mistakes not only with our home but within the community.

0.5
Verified Homeowner
Hardeeville, on Feb 18, 2024

Haleigh has been exceptional! Keeps me informed on work orders

5.0
Verified Homeowner
Hardeeville, on Feb 17, 2024

Both [name removed], our builder, and Will, our Master Care rep, have been responsive to our concerns.

5.0
Verified Homeowner
Hardeeville, on Feb 16, 2024

[name removed] has always been VERY RESPONSIVE and professional when we have needed his assistance and has rectified issues in a timely manner.

4.6
Verified Homeowner
Hardeeville, on Feb 13, 2024

**Some things should not have been overlooked and it has taken forever to get some things fixed!

4.0
Verified Homeowner
Hardeeville, on Feb 12, 2024

it fine we are out of state and our home on Salty Rim is our second home so sometimes its hard to coordinate work.

4.9
Verified Homeowner
Hardeeville, on Feb 12, 2024

There was an extremely long timeframe waiting for warranty service or getting calls back from customer service. Still have a few items to report that were not addressed initially.

4.7
Verified Homeowner
Hardeeville, on Feb 09, 2024

Still waiting to get driveway fixed that has been an open issue since June. Still waiting on resolution to humidity issue which was reported in July. You use way too many vendors, the window guy is different from the door guy etc. Very confusing and time consuming for the homeowner.

3.2
Verified Homeowner
Hardeeville, on Feb 08, 2024

[name removed] is great. Always follows up on any issues and stays in contact.

4.9
Verified Homeowner
Hardeeville, on Feb 08, 2024

There has been nothing we have disliked about warranty service/customer care experience. All issues have been met timely and professionally.

5.0
Verified Homeowner
Hardeeville, on Feb 07, 2024

Warranty service is good

4.5
Verified Homeowner
Hardeeville, on Feb 07, 2024

[name removed] is amazing and follows up to make sure everything is completed.

5.0
Verified Homeowner
Hardeeville, on Feb 06, 2024

To date all warranty service has been completed to our satisfaction.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Hardeeville, on Feb 28, 2024

The quality of the original construction and workmanship was not up to the standards that we were expecting. That being said, we were extremely pleased with the follow up we received from our supervisor [name removed] and continue to receive from our master care specialist [name removed]. They are outstanding and their services helped to make a bad situation more palatable. Both are extremely valuable assets to your operation.

4.4
Verified Homeowner
Hardeeville, on Feb 22, 2024

Excellent value for the money. Promptly addressed post completion issues. Interaction with superintendent (during build) and warranty team (post build) was very positive and constructive.

4.7
Verified Homeowner
Hardeeville, on Feb 21, 2024

The quality of the trim and paint is not up to expectations

4.1
Verified Homeowner
Hardeeville, on Feb 18, 2024

The amount of items to be corrected

3.5
Verified Homeowner
Hardeeville, on Feb 18, 2024

It took awhile to get things done for the home and feel it was the vendors not so much [name removed] itself. Tasks could have been completed faster yet in the end our superintendent [name removed] did a great job!!!

4.9
Verified Homeowner
Hardeeville, on Feb 17, 2024

The build was rushed which resulted in sloppy, shoddy work in certain areas. Some of these problems have been resolved, others have not. I think our super was inexperienced and had too many structures to oversee. On the plus side, we like the way the community is laid out, and we enjoy the activities.

3.4
Verified Homeowner
Hardeeville, on Feb 16, 2024

I like the friendly staff.

5.0
Verified Homeowner
Hardeeville, on Feb 07, 2024

After moving in we’ve had a great experience with having any issues we had addressed!

4.6
Verified Homeowner
Hardeeville, on Feb 04, 2024

poor quality of workers (workers seemed to have little training) and workmanship on the house. Time in getting the house built before closing. Original close date was August 2022. Didn't close until February 2023. Time in getting things corrected (still having to have things fixed at almost a year after closing.

4.4
Verified Homeowner
Hardeeville, on Feb 02, 2024

Overall, our experience has been excellent when dealing with [name removed]. Every concern we have raised has been dealt with quickly and with high quality work. There are some blemishes on the cabinets that are due to carelessness of subs during the build. Some of the wall corners are not square and it is noticeable in how the finished wall/corner looks.

5.0
Verified Homeowner
Hardeeville, on Jan 31, 2024

While we love our home, [name removed] destroyed all the trees on Caribbean Soul Ave. when they improperly graded our homes. [name removed] sold me a premium lot with a wonderful view at time of purchase and then destroyed it and are refusing to do anything about it.

4.5
Verified Homeowner
Hardeeville, on Jan 31, 2024

Although the Amenities are nice and well run the just having one venue for eating out is to small and often can't get a seat. Need more facilities wood shop to small. Not against more homes and people Amenities space needs to be bigger. Can't get into theater sells out. parking for outside events is limited with more people coming it it will just get worse. when is the land going to be developed with a supermarket or at least a 7 eleven.

4.0
Verified Homeowner
Hardeeville, on Jan 28, 2024

We like the design of our home. We like our neighbors and the type of people [name removed] seems to attract. We like the laid back lifestyle. We were disappointed in the number of things that had to be done over and corrected in our home. I was frustrated with having to fight Mastercare to get things done. We are disappointed with the lack of ability to access the amenities and fear that it will only get worse as Margaritaville isn’t even half full yet. Amenities infrastructure is lagging behind. Some people have given up trying to use the amenities. I feel that this is a failure by Minto to keep promises made in order to sell lots.

3.9
Verified Homeowner
Hardeeville, on Jan 28, 2024

The entry door design from the garage is absolutely awful in our model. he doors overlap making it very difficult to carry anything in from garage. Terrible design, and refusal to address during construction.

4.4
Verified Homeowner
Hardeeville, on Jan 27, 2024

Not able to make any adjustments on model of Breeze bay We wanted a rectangular shape island.

3.6
Verified Homeowner
Hardeeville, on Jan 24, 2024

We love the design of the home but feel there is not enough space between homes. Also, in some areas workmanship is sub par.

4.8
Verified Homeowner
Hardeeville, on Jan 21, 2024

The overall quality of the home is good. I have had some minor issues but they were fixed to my satisfaction.

4.9
Verified Homeowner
Hardeeville, on Jan 17, 2024

Primarily the people and the quality of work. Ive been impressed with the construction on my home and the few items that needed attention were taken care of very quickly by my warranty administrator.

5.0
Verified Homeowner
Hardeeville, on Jan 17, 2024

[name removed] has been great. Some subs had to come back. [name removed] all ways followed up to make sure the job was completed correctly.

4.8
Verified Homeowner
Hardeeville, on Jan 13, 2024

i was told HOA fees would not go up so fast, and need for more pools and amenities

4.3
Verified Homeowner