Top Homebuilder Ratings & Reviews

Minto Communities - USA

Latitude Margaritaville Hilton Head

1,850 Homeowner Reviews Completed Mar 2024 - Sep 2025

Overall Satisfaction

4.6
Customers' overall satisfaction
4.7
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Overall Experience

4.7

Purchase Experience

4.9

Home Personalization Experience

4.8

Construction Experience

4.8

Customer Care Experience

4.9

Home Readiness

4.7

Installation & Workmanship

4.7

Community Profile

Our story begins in 1955 with a simple belief: that we could build better places to live, work and play, one home and one relationship at a time. Since then, The Minto Group has successfully built a fully-integrated real estate company that can meet the needs of any individual, family, investor or business. We’ve accomplished a lot over the years, and as we continue to celebrate new ventures, milestones, innovations and investments, we’re always looking ahead to what’s possible.  Read on to learn more about our journey over the past 60+ years.


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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Hardeeville, on Sep 19, 2025

Yard maintenance is subpar. One of my reasons for selecting latitude was that I would not have to maintain my lawn and landscaping.

4.6
Verified Homeowner
Hardeeville, SC, on Sep 19, 2025

[name removed] was an awesome salesperson and very helpful with answering all our questions. He made the buying process so much easier, as did [name removed] our realtor. We were very fortunate to have [name removed] as our building superintendent. He kept us informed at every stage of the process and was honest when there were issues and explained how they were being handled. You could tell he takes great pride in his work and is very meticulous. We had complete trust in [name removed] and [name removed] and knew that all would turn out well. And it did!! Our Master Care rep, [name removed], is a pleasure to work with too. We've been impressed how quickly he responds. My only negative comment is the downside of being one of the first completed homes in a new phase. Contractors working on other homes have a tendency to park or block our driveway despite the "Permanent Resident" signs. Other than that, love the community. We're very happy here!

5.0
Verified Homeowner
Hardeeville, on Sep 21, 2025

Every amenity doorway needs handicap accessible button

5.0
Verified Homeowner
Hardeeville, SC, on Sep 18, 2025

I thought my Salesperson [name removed] did a great job of following up and staying on top of things. Same thing for my Builder [name removed]. Both showed excellent communication and customer service skills and I would highly recommend both of them. The layers of red tape and who to contact regarding poor landscaping is very non customer centric.

4.4
Verified Homeowner
Hardeeville, on Sep 19, 2025

They built a solid home and they have been responsive to issues.

4.3
Verified Homeowner
Hardeeville, on Sep 20, 2025

Mrs.[name removed] was great

5.0
Verified Homeowner
Hardeeville, SC, on Sep 17, 2025

From sales [name removed] to [name removed] they were absolutely a 10! Wonderful to work with..highly recommend margaritaville hilton head to friends

5.0
Verified Homeowner
Hardeeville, on Sep 17, 2025

The sales experience on our home was a string of misinformation. Our landscaping irrigation didn’t work for over two months. My back yard still looks horrible. Standing water in one section when it hasn’t rained for a week. Cannot be mowed and a mosquito breeding ground. Dead palm trees everywhere and ours are dwindling

3.5
Verified Homeowner
Hardeeville, on Sep 19, 2025

The master care review process, but mostly the vendors. Our rep [name removed] is awesome, but her manager came on one of the visits and was not pleasant to work with.

4.5
Verified Homeowner
Hardeeville, SC, on Sep 15, 2025

[name removed] my project manager was exceptional. He is very professional, knowledgeable, and customer service oriented!

4.8
Verified Homeowner
Hardeeville, on Sep 16, 2025

The quality of the concrete in the lanai, the walkways and driveway is poor at best! We opted for the standard appliances from Whirlpool. The range is gas top and electric oven. it is very low quality! It heats up the entire stove when oven is on and burns the hand to touch the backsplash and control panel on the stove. There is NO FAN in these models!!!! They should not even be on the market! Shame on Minto for purchasing them. I fear what will happen when I am cooking for the holidays for more than an hour.

3.9
Verified Homeowner
Hardeeville, on Sep 18, 2025

We particularly enjoyed our interaction with sales person [name removed] and our Master Care person [name removed] as well as our building superintendent [name removed].

4.5
Verified Homeowner
Hardeeville, SC, on Sep 13, 2025

[name removed] our sales rep and [name removed] our building superintendent went above and beyond. We have built 3 homes and this was by far the easiest and best experience

5.0
Verified Homeowner
Hardeeville, on Sep 16, 2025

Sales and [name removed] was at the top of our experience. Communication with non english speaking workers was challenging

4.8
Verified Homeowner
Hardeeville, on Sep 16, 2025

Haleigh is my rep and is excellent. [name removed] was my builder and did a fantastic job. Everything has been seamless and easy!

5.0
Verified Homeowner
Hardeeville, SC, on Sep 09, 2025

Nothing so far

5.0
Verified Homeowner
Hardeeville, on Sep 15, 2025

The people were great from beginning to end.

4.8
Verified Homeowner
Hardeeville, on Sep 16, 2025

We like the propness of [name removed] our home warranty representative. And how all the grounds are keep so beautiful.the only thing we don't like is the cracks in our concrete.they are getting larger and need repairs.

4.7
Verified Homeowner
Hardeeville, SC, on Sep 06, 2025

The updates from the GC [name removed] [name removed]. The attention to detail, and the ability to recognize any construction issues, address the issues, and resolve the issues to my satisfaction.

5.0
Verified Homeowner
Hardeeville, on Sep 12, 2025

Our master care rep [name removed] was great to work with . Always responded to our inquiries and followed up

4.9
Verified Homeowner
Hardeeville, on Sep 15, 2025

I love everything about [name removed] and [name removed]. I have had minor situations all resolved and my Mastercare rep ([name removed]) is spectacular. I have already recommended this community to several people and two couples ([name removed] and [name removed] and [name removed] and [name removed]) have already done Stay and Plans are are considering Phase 8 and Phase 6. I love it here. Best decision I ever made.

5.0
Verified Homeowner
Hardeeville, SC, on Sep 05, 2025

Sales experience was thorough and easy. Building supervisor kept us up to date on all aspects of the build throughout the process and set understandable expectations for completion.

5.0
Verified Homeowner
Hardeeville, on Sep 09, 2025

We would like to provide some information regarding our Master Care Representative. The fact that [name removed] was assigned to our home in February makes us very happy. Compared to our first designated representative, this is a welcome change. When we voiced concerns, [name removed] responded positively rather than dismissively to every circumstance. Also, her emails and text messages were in a timely and thorough manner. When it came to making appointments for workers to come back to our house, she was dependable and prompt. Her updates regarding her vacation time and a thorough email outlining who to contact in the event of a problem were really appreciated. In several circumstances, [name removed]'s extensive understanding of Minto Building helped to calm our nerves. With the aforementioned work attributes, I can assume that she is a fantastic team player both at the office and when resolving problems on the job site.

4.7
Verified Homeowner
Hardeeville, on Sep 15, 2025

Quality of home. We've been here 6 months and I've had workers in my home every week trying to correct all the mistakes with my house.

2.6
Verified Homeowner
Hardeeville, SC, on Sep 04, 2025

Everyone from [name removed] to [name removed] to [name removed], have been very helpful and easy to communicate with, answering all my questions.

5.0
Verified Homeowner
Hardeeville, on Sep 06, 2025

Being updated on the build of my home by supervisor and MasterCare person.

4.8
Verified Homeowner
Hardeeville, on Sep 14, 2025

So far all is good. We have a few outstanding items that need to be resolved

4.8
Verified Homeowner
Hardeeville, SC, on Sep 04, 2025

Two people stood out in a very positive way with my home buying experience. One was [name removed] in the sales office. [name removed] was nice and not pushy. He was well informed, and answered all my questions. The other person was [name removed]. [name removed] allowed me to go at my own pace during our home walk through visits. He always answered my calls and provided the information I needed.

5.0
Verified Homeowner
Hardeeville, on Sep 05, 2025

There was a lapse in time during which I did not know who our Master Care Superintendent would be after ours left the company. I did connect with [name removed], who worked with me immediately.

5.0
Verified Homeowner
Hardeeville, on Sep 13, 2025

We are not happy about how our concrete issues were not resolved.

3.6
Verified Homeowner
Hardeeville, SC, on Sep 02, 2025

I loved the Friday update photos sent by [name removed] every week and lots of check ins from [name removed]

5.0
Verified Homeowner
Hardeeville, on Sep 04, 2025

A better built home…Constant repairs, that should have been caught and fixed before I moved in!!

2.9
Verified Homeowner
Hardeeville, on Sep 13, 2025

Everything I was promised was delivered and the very few times I’ve had a problem, I called my [name removed] rep [name removed], she came through with flying colors. With [name removed], I feel like I’ve made another friend here. It’s wonderful to be able to call her and have a quick answer before she quickly takes care of whatever it is I need help with. Could not possible be happier and so thankful to have her on my team! I gave only good thing to say, very happy here!

5.0
Verified Homeowner
Hardeeville, SC, on Aug 29, 2025

I was surprised to find SO many upgrades and decisions to be made with the Part and Part B selections. Specifically, not including gutters and insulation in the garage I felt should have been included in the price of the house.

5.0
Verified Homeowner
Hardeeville, on Sep 04, 2025

Our Mastercare Person [name removed] is fabulous. Quick and efficient One criticism of the build process was the B selection I feel the design person could have pointed out a few things. She was a delight to work with but would have appreciated a little more feedback on the impact of our choices. Two issues we feel may have changed, The chandelier light over the dining table and the crown molding on the kitchen cupboards

4.4
Verified Homeowner
Hardeeville, on Sep 13, 2025

Follow-up after move-in has been great

5.0
Verified Homeowner
Hardeeville, SC, on Aug 27, 2025

Our Project Manager [name removed] was amazing! Our sales agent [name removed] was also amazing! These employees are an asset to your company.

5.0
Verified Homeowner
Hardeeville, on Sep 03, 2025

We had no real problems with our home.

5.0
Verified Homeowner
Hardeeville, on Sep 12, 2025

When I gave a deposit check for screening in my lanai, it took MONTHS after the work was completed and I notified [name removed] that it was completed, to get my refund of my deposit.

5.0
Verified Homeowner
Hardeeville, SC, on Aug 27, 2025

Within reason, I would have preferred the ability to make changes in either Group A or B choices during the build.

4.3
Verified Homeowner
Hardeeville, on Aug 29, 2025

The overall build quality is excellent. The quality of the some of the finishing such as painting, caulking, and trim work is uneven.

4.7
Verified Homeowner
Hardeeville, on Sep 08, 2025

all of our minto leads have been wonderful to work with and this includes the [name removed] sales team.

5.0
Verified Homeowner
Hardeeville, on Aug 25, 2025

Sales and Mastercare reps are awesome!!!

4.9
Verified Homeowner
Hardeeville, SC, on Aug 26, 2025

People

5.0
Verified Homeowner
Hardeeville, on Sep 07, 2025

The houses are put up so fast that there were many things that were not done well. Some options forgotten etc. the walls are hollow and shutter when doors are closed. Maybe houses are built in this fashion everywhere too, but almost without exception, everyone I have talked with have expressed the same opinion of shoddy, hurried construction.

4.8
Verified Homeowner
Hardeeville, on Aug 24, 2025

Sometimes a lack of communication would result in having to have work repeated.

4.8
Verified Homeowner
Hardeeville, SC, on Aug 26, 2025

Really was able to get to know my Supervisor. That gave me confidence that my build was important to him. My Supervisor was [name removed].

5.0
Verified Homeowner
Hardeeville, on Sep 04, 2025

Our sales rep and our building superintendent were very responsive during the build process. We wish the subcontractors were more accountable for their work rather than just "checking the box" for a completed task. It would have saved both our sales rep and building superintendent from having to follow up on multiple issues we raised during the t.

5.0
Verified Homeowner
Hardeeville, on Aug 22, 2025

I have been waiting for a mirror for my bathroom for over 4 weeks. The vendor is unreliable. They never cut the grass between my house and weeds grow all the time The back has numerous dead trees since i moved in a year ago and still have not been replaced. I asked for replacement of all our dead or missing plants several months ago. It is now going to be autumn and still never received. After paying for these services i would prefer to take the money and hire my own landscaper. There is no pride in the vendors work and no oversite of them. Epic failure on [name removed]’s part.

2.8
Verified Homeowner
Hardeeville, SC, on Aug 25, 2025

The experience was fantastic. From the beginning our sales guy [name removed] was fantastic and our project manager [name removed] went above and beyond.

5.0
Verified Homeowner
Hardeeville, on Aug 31, 2025

Very organized and thoughtful process.

5.0
Verified Homeowner
Hardeeville, on Aug 20, 2025

Efficient building process, quality contstruction, responsive to needs. Only negative was the need to dig through the slab in two places to repair a leak. That was unnerving but appears to be corrected.

4.5
Verified Homeowner
Hardeeville, SC, on Aug 25, 2025

Many things have been down graded from the previous development like the units of cottages are much closer together. I think the contracts are one sided for [name removed] which is not fair to the customer. I think the workmanship of the trades are a mix of good to incompetent. The warranty issues have been disturbing in the way that some repairs are being done. Repairs being done in a subpar and incorrect way causes addition time and costs to everyone involved especially the customer and shows no respect for those paying for the home. I still work so it takes my time away from the business and costs the business also for less productivity for the day. There is much more to the story but I’m not wasting time right now just to repeat it as I have already in emails to the supervisor [name removed] who will be getting an email from me as a follow up from our last meeting. I believe some of the employees want to do better but can only do what the corporation says is ok and that is usually not to do what right but what makes [name removed] more profits. [name removed] said right to my face [name removed] is a corporation and needs to make profits. I was wondering if you’re so proud of being a private company and not public company why not post your profits ? Embarrassed? Much more to say but my time is more valuable to me. I also think some employees are over loaded which also causes waste and improper final results. While others sit behind the desk and protected by the lawyers you have on call. People will go broke in this system of corruption with your lawyers you will bankrupt them before they have a chance to get their say or prove their case. Disgusting people in a disgusting nation of lies. I will request talking to the supervisor or above them of [name removed] next.

4.0
Verified Homeowner
Hardeeville, on Aug 31, 2025

I love how easy the process of building from afar was start to finish. [name removed] and [name removed] have both been amazing to work with.

5.0
Verified Homeowner
Hardeeville, on Aug 20, 2025

Sense of community and activities.

4.3
Verified Homeowner
Hardeeville, SC, on Aug 25, 2025

it was seamless, i had a great experience.

5.0
Verified Homeowner
Hardeeville, on Aug 28, 2025

Nothing to dislike

5.0
Verified Homeowner
Hardeeville, on Aug 14, 2025

[name removed] has been terrific in following up and contacting service people to get repairs done. Most of the repair people have been great to work with. [name removed] from Kintz Electric, for example, was wonderful. The carpet company, ISI, however, is horrible. They didn't show up at all for their scheduled appointments two times and didn't call to say they were not coming or to reschedule. (I'd rescheduled my own appointments to accommodate the carpet company and they didn't even show up.) A trim piece they ordered sat for weeks (they admitted) before they finally scheduled an appointment to install it (an appointment they didn't show up for until after both [name removed] and I called them).

4.9
Verified Homeowner
Hardeeville, SC, on Aug 24, 2025

When viewing construction, I was expecting tighter fits at the joints and a lot less toe nailing. We had severe cracking in our garage and patio. [name removed] did pay to apoxy the garage and we agreed they would pay for the prep work on the patio up to the point where the pebble surface would be installed. The front door was hung slightly crooked and in the mast shower, clear caulk went on over some of the red clay mud. I still need to submit that to be fixed. Overall, however, we are happy with the house and look forward to our new lives there.

4.6
Verified Homeowner
Hardeeville, on Aug 28, 2025

All my expectations have been exceeded. Every time I have reached out to a representative, they have been friendly, knowledgeable and helpful. I am very pleased with my cottage and any concerns I have expressed has been handled in a professional manner. Thanks

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Hardeeville, SC, on Sep 19, 2025

[name removed] was an awesome salesperson and very helpful with answering all our questions. He made the buying process so much easier, as did [name removed] our realtor. We were very fortunate to have [name removed] as our building superintendent. He kept us informed at every stage of the process and was honest when there were issues and explained how they were being handled. You could tell he takes great pride in his work and is very meticulous. We had complete trust in [name removed] and [name removed] and knew that all would turn out well. And it did!! Our Master Care rep, [name removed], is a pleasure to work with too. We've been impressed how quickly he responds. My only negative comment is the downside of being one of the first completed homes in a new phase. Contractors working on other homes have a tendency to park or block our driveway despite the "Permanent Resident" signs. Other than that, love the community. We're very happy here!

5.0
Verified Homeowner
Hardeeville, SC, on Sep 18, 2025

I thought my Salesperson [name removed] did a great job of following up and staying on top of things. Same thing for my Builder [name removed]. Both showed excellent communication and customer service skills and I would highly recommend both of them. The layers of red tape and who to contact regarding poor landscaping is very non customer centric.

4.4
Verified Homeowner
Hardeeville, SC, on Sep 17, 2025

From sales [name removed] to [name removed] they were absolutely a 10! Wonderful to work with..highly recommend margaritaville hilton head to friends

5.0
Verified Homeowner
Hardeeville, SC, on Sep 15, 2025

[name removed] my project manager was exceptional. He is very professional, knowledgeable, and customer service oriented!

4.8
Verified Homeowner
Hardeeville, SC, on Sep 13, 2025

[name removed] our sales rep and [name removed] our building superintendent went above and beyond. We have built 3 homes and this was by far the easiest and best experience

5.0
Verified Homeowner
Hardeeville, SC, on Sep 09, 2025

Nothing so far

5.0
Verified Homeowner
Hardeeville, SC, on Sep 06, 2025

The updates from the GC [name removed] [name removed]. The attention to detail, and the ability to recognize any construction issues, address the issues, and resolve the issues to my satisfaction.

5.0
Verified Homeowner
Hardeeville, SC, on Sep 05, 2025

Sales experience was thorough and easy. Building supervisor kept us up to date on all aspects of the build throughout the process and set understandable expectations for completion.

5.0
Verified Homeowner
Hardeeville, SC, on Sep 04, 2025

Everyone from [name removed] to [name removed] to [name removed], have been very helpful and easy to communicate with, answering all my questions.

5.0
Verified Homeowner
Hardeeville, SC, on Sep 04, 2025

Two people stood out in a very positive way with my home buying experience. One was [name removed] in the sales office. [name removed] was nice and not pushy. He was well informed, and answered all my questions. The other person was [name removed]. [name removed] allowed me to go at my own pace during our home walk through visits. He always answered my calls and provided the information I needed.

5.0
Verified Homeowner
Hardeeville, SC, on Sep 02, 2025

I loved the Friday update photos sent by [name removed] every week and lots of check ins from [name removed]

5.0
Verified Homeowner
Hardeeville, SC, on Aug 29, 2025

I was surprised to find SO many upgrades and decisions to be made with the Part and Part B selections. Specifically, not including gutters and insulation in the garage I felt should have been included in the price of the house.

5.0
Verified Homeowner
Hardeeville, SC, on Aug 27, 2025

Our Project Manager [name removed] was amazing! Our sales agent [name removed] was also amazing! These employees are an asset to your company.

5.0
Verified Homeowner
Hardeeville, SC, on Aug 27, 2025

Within reason, I would have preferred the ability to make changes in either Group A or B choices during the build.

4.3
Verified Homeowner
Hardeeville, SC, on Aug 26, 2025

People

5.0
Verified Homeowner
Hardeeville, SC, on Aug 26, 2025

Really was able to get to know my Supervisor. That gave me confidence that my build was important to him. My Supervisor was [name removed].

5.0
Verified Homeowner
Hardeeville, SC, on Aug 25, 2025

The experience was fantastic. From the beginning our sales guy [name removed] was fantastic and our project manager [name removed] went above and beyond.

5.0
Verified Homeowner
Hardeeville, SC, on Aug 25, 2025

Many things have been down graded from the previous development like the units of cottages are much closer together. I think the contracts are one sided for [name removed] which is not fair to the customer. I think the workmanship of the trades are a mix of good to incompetent. The warranty issues have been disturbing in the way that some repairs are being done. Repairs being done in a subpar and incorrect way causes addition time and costs to everyone involved especially the customer and shows no respect for those paying for the home. I still work so it takes my time away from the business and costs the business also for less productivity for the day. There is much more to the story but I’m not wasting time right now just to repeat it as I have already in emails to the supervisor [name removed] who will be getting an email from me as a follow up from our last meeting. I believe some of the employees want to do better but can only do what the corporation says is ok and that is usually not to do what right but what makes [name removed] more profits. [name removed] said right to my face [name removed] is a corporation and needs to make profits. I was wondering if you’re so proud of being a private company and not public company why not post your profits ? Embarrassed? Much more to say but my time is more valuable to me. I also think some employees are over loaded which also causes waste and improper final results. While others sit behind the desk and protected by the lawyers you have on call. People will go broke in this system of corruption with your lawyers you will bankrupt them before they have a chance to get their say or prove their case. Disgusting people in a disgusting nation of lies. I will request talking to the supervisor or above them of [name removed] next.

4.0
Verified Homeowner
Hardeeville, SC, on Aug 25, 2025

it was seamless, i had a great experience.

5.0
Verified Homeowner
Hardeeville, SC, on Aug 24, 2025

When viewing construction, I was expecting tighter fits at the joints and a lot less toe nailing. We had severe cracking in our garage and patio. [name removed] did pay to apoxy the garage and we agreed they would pay for the prep work on the patio up to the point where the pebble surface would be installed. The front door was hung slightly crooked and in the mast shower, clear caulk went on over some of the red clay mud. I still need to submit that to be fixed. Overall, however, we are happy with the house and look forward to our new lives there.

4.6
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Hardeeville, on Sep 21, 2025

Every amenity doorway needs handicap accessible button

5.0
Verified Homeowner
Hardeeville, on Sep 20, 2025

Mrs.[name removed] was great

5.0
Verified Homeowner
Hardeeville, on Sep 17, 2025

The sales experience on our home was a string of misinformation. Our landscaping irrigation didn’t work for over two months. My back yard still looks horrible. Standing water in one section when it hasn’t rained for a week. Cannot be mowed and a mosquito breeding ground. Dead palm trees everywhere and ours are dwindling

3.5
Verified Homeowner
Hardeeville, on Sep 16, 2025

The quality of the concrete in the lanai, the walkways and driveway is poor at best! We opted for the standard appliances from Whirlpool. The range is gas top and electric oven. it is very low quality! It heats up the entire stove when oven is on and burns the hand to touch the backsplash and control panel on the stove. There is NO FAN in these models!!!! They should not even be on the market! Shame on Minto for purchasing them. I fear what will happen when I am cooking for the holidays for more than an hour.

3.9
Verified Homeowner
Hardeeville, on Sep 16, 2025

Haleigh is my rep and is excellent. [name removed] was my builder and did a fantastic job. Everything has been seamless and easy!

5.0
Verified Homeowner
Hardeeville, on Sep 16, 2025

We like the propness of [name removed] our home warranty representative. And how all the grounds are keep so beautiful.the only thing we don't like is the cracks in our concrete.they are getting larger and need repairs.

4.7
Verified Homeowner
Hardeeville, on Sep 15, 2025

I love everything about [name removed] and [name removed]. I have had minor situations all resolved and my Mastercare rep ([name removed]) is spectacular. I have already recommended this community to several people and two couples ([name removed] and [name removed] and [name removed] and [name removed]) have already done Stay and Plans are are considering Phase 8 and Phase 6. I love it here. Best decision I ever made.

5.0
Verified Homeowner
Hardeeville, on Sep 15, 2025

Quality of home. We've been here 6 months and I've had workers in my home every week trying to correct all the mistakes with my house.

2.6
Verified Homeowner
Hardeeville, on Sep 14, 2025

So far all is good. We have a few outstanding items that need to be resolved

4.8
Verified Homeowner
Hardeeville, on Sep 13, 2025

We are not happy about how our concrete issues were not resolved.

3.6
Verified Homeowner
Hardeeville, on Sep 13, 2025

Everything I was promised was delivered and the very few times I’ve had a problem, I called my [name removed] rep [name removed], she came through with flying colors. With [name removed], I feel like I’ve made another friend here. It’s wonderful to be able to call her and have a quick answer before she quickly takes care of whatever it is I need help with. Could not possible be happier and so thankful to have her on my team! I gave only good thing to say, very happy here!

5.0
Verified Homeowner
Hardeeville, on Sep 13, 2025

Follow-up after move-in has been great

5.0
Verified Homeowner
Hardeeville, on Sep 12, 2025

When I gave a deposit check for screening in my lanai, it took MONTHS after the work was completed and I notified [name removed] that it was completed, to get my refund of my deposit.

5.0
Verified Homeowner
Hardeeville, on Sep 08, 2025

all of our minto leads have been wonderful to work with and this includes the [name removed] sales team.

5.0
Verified Homeowner
Hardeeville, on Sep 07, 2025

The houses are put up so fast that there were many things that were not done well. Some options forgotten etc. the walls are hollow and shutter when doors are closed. Maybe houses are built in this fashion everywhere too, but almost without exception, everyone I have talked with have expressed the same opinion of shoddy, hurried construction.

4.8
Verified Homeowner
Hardeeville, on Sep 04, 2025

Our sales rep and our building superintendent were very responsive during the build process. We wish the subcontractors were more accountable for their work rather than just "checking the box" for a completed task. It would have saved both our sales rep and building superintendent from having to follow up on multiple issues we raised during the t.

5.0
Verified Homeowner
Hardeeville, on Aug 31, 2025

Very organized and thoughtful process.

5.0
Verified Homeowner
Hardeeville, on Aug 31, 2025

I love how easy the process of building from afar was start to finish. [name removed] and [name removed] have both been amazing to work with.

5.0
Verified Homeowner
Hardeeville, on Aug 28, 2025

Nothing to dislike

5.0
Verified Homeowner
Hardeeville, on Aug 28, 2025

All my expectations have been exceeded. Every time I have reached out to a representative, they have been friendly, knowledgeable and helpful. I am very pleased with my cottage and any concerns I have expressed has been handled in a professional manner. Thanks

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Hardeeville, on Sep 19, 2025

Yard maintenance is subpar. One of my reasons for selecting latitude was that I would not have to maintain my lawn and landscaping.

4.6
Verified Homeowner
Hardeeville, on Sep 19, 2025

They built a solid home and they have been responsive to issues.

4.3
Verified Homeowner
Hardeeville, on Sep 19, 2025

The master care review process, but mostly the vendors. Our rep [name removed] is awesome, but her manager came on one of the visits and was not pleasant to work with.

4.5
Verified Homeowner
Hardeeville, on Sep 18, 2025

We particularly enjoyed our interaction with sales person [name removed] and our Master Care person [name removed] as well as our building superintendent [name removed].

4.5
Verified Homeowner
Hardeeville, on Sep 16, 2025

Sales and [name removed] was at the top of our experience. Communication with non english speaking workers was challenging

4.8
Verified Homeowner
Hardeeville, on Sep 15, 2025

The people were great from beginning to end.

4.8
Verified Homeowner
Hardeeville, on Sep 12, 2025

Our master care rep [name removed] was great to work with . Always responded to our inquiries and followed up

4.9
Verified Homeowner
Hardeeville, on Sep 09, 2025

We would like to provide some information regarding our Master Care Representative. The fact that [name removed] was assigned to our home in February makes us very happy. Compared to our first designated representative, this is a welcome change. When we voiced concerns, [name removed] responded positively rather than dismissively to every circumstance. Also, her emails and text messages were in a timely and thorough manner. When it came to making appointments for workers to come back to our house, she was dependable and prompt. Her updates regarding her vacation time and a thorough email outlining who to contact in the event of a problem were really appreciated. In several circumstances, [name removed]'s extensive understanding of Minto Building helped to calm our nerves. With the aforementioned work attributes, I can assume that she is a fantastic team player both at the office and when resolving problems on the job site.

4.7
Verified Homeowner
Hardeeville, on Sep 06, 2025

Being updated on the build of my home by supervisor and MasterCare person.

4.8
Verified Homeowner
Hardeeville, on Sep 05, 2025

There was a lapse in time during which I did not know who our Master Care Superintendent would be after ours left the company. I did connect with [name removed], who worked with me immediately.

5.0
Verified Homeowner
Hardeeville, on Sep 04, 2025

A better built home…Constant repairs, that should have been caught and fixed before I moved in!!

2.9
Verified Homeowner
Hardeeville, on Sep 04, 2025

Our Mastercare Person [name removed] is fabulous. Quick and efficient One criticism of the build process was the B selection I feel the design person could have pointed out a few things. She was a delight to work with but would have appreciated a little more feedback on the impact of our choices. Two issues we feel may have changed, The chandelier light over the dining table and the crown molding on the kitchen cupboards

4.4
Verified Homeowner
Hardeeville, on Sep 03, 2025

We had no real problems with our home.

5.0
Verified Homeowner
Hardeeville, on Aug 29, 2025

The overall build quality is excellent. The quality of the some of the finishing such as painting, caulking, and trim work is uneven.

4.7
Verified Homeowner
Hardeeville, on Aug 25, 2025

Sales and Mastercare reps are awesome!!!

4.9
Verified Homeowner
Hardeeville, on Aug 24, 2025

Sometimes a lack of communication would result in having to have work repeated.

4.8
Verified Homeowner
Hardeeville, on Aug 22, 2025

I have been waiting for a mirror for my bathroom for over 4 weeks. The vendor is unreliable. They never cut the grass between my house and weeds grow all the time The back has numerous dead trees since i moved in a year ago and still have not been replaced. I asked for replacement of all our dead or missing plants several months ago. It is now going to be autumn and still never received. After paying for these services i would prefer to take the money and hire my own landscaper. There is no pride in the vendors work and no oversite of them. Epic failure on [name removed]’s part.

2.8
Verified Homeowner
Hardeeville, on Aug 20, 2025

Efficient building process, quality contstruction, responsive to needs. Only negative was the need to dig through the slab in two places to repair a leak. That was unnerving but appears to be corrected.

4.5
Verified Homeowner
Hardeeville, on Aug 20, 2025

Sense of community and activities.

4.3
Verified Homeowner
Hardeeville, on Aug 14, 2025

[name removed] has been terrific in following up and contacting service people to get repairs done. Most of the repair people have been great to work with. [name removed] from Kintz Electric, for example, was wonderful. The carpet company, ISI, however, is horrible. They didn't show up at all for their scheduled appointments two times and didn't call to say they were not coming or to reschedule. (I'd rescheduled my own appointments to accommodate the carpet company and they didn't even show up.) A trim piece they ordered sat for weeks (they admitted) before they finally scheduled an appointment to install it (an appointment they didn't show up for until after both [name removed] and I called them).

4.9
Verified Homeowner