Overall Satisfaction
Community Profile
Our story begins in 1955 with a simple belief: that we could build better places to live, work and play, one home and one relationship at a time. Since then, The Minto Group has successfully built a fully-integrated real estate company that can meet the needs of any individual, family, investor or business. We’ve accomplished a lot over the years, and as we continue to celebrate new ventures, milestones, innovations and investments, we’re always looking ahead to what’s possible. Read on to learn more about our journey over the past 60+ years.
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Hardeeville, on Jul 17, 2025
We love the lifestyle here and the amount of activities however I feel like we are treated like children when it comes to some of the policies. I understand that there was a problem with outsiders coming to the pool but if someone actually looked at our badges they could clearly see that we live here or not. This pool policy is ridiculous, LOOK at our badge then let us in with our up to 6 guests. Also, don't lock us out of the B&C from the pool and maybe less people would bring in their own food and drinks. Then there is having the Trivia nights in the B&C which makes it impossible to eat in our restaurant, maybe use the theatre! Just my two cents but seriously these policies are crazy.
Hardeeville, on Jul 17, 2025
[name removed] has been great to work with 5 stars all the way!!!!
Hardeeville, SC, on Jul 17, 2025
Absolutely perfect we are two-time home buyers a cottage first in 2022 then a villa on 6/4/2025 we could not be happier from start to finish between working with [name removed] to working with [name removed] for our inside options to our building superintendent [name removed] & & our Master Care Supervisor [name removed] everything is beautiful no complaints whatsoever.
Hardeeville, on Jul 15, 2025
We love our home - a few items would be appreciated heat pumps for heating and cooling - we feel these are more efficient. Towel racks should have double bars - they cost the same and are more useful. Kitchen should have a lazy susan for XXXXX es.
Hardeeville, on Jul 16, 2025
Our supervisor, [name removed] is exceptional and an asset to your organization!
Hardeeville, SC, on Jul 17, 2025
Like: home selections, design, friendly staff. Closing process rather easy. Dislikes: amount of paperwork. Some options limited. Cost of some options ridculously high.
Hardeeville, on Jul 10, 2025
Everyone has been so polite and respectful to us. They’ve helped us through every situation. It’s only a phone call away to get help and the amenities are amazing. Looking forward to many more years.
Hardeeville, on Jul 15, 2025
My experience has been wonderful; no issues with anything to date.
Hardeeville, SC, on Jul 16, 2025
[name removed] was great, always kept us up to date on what was happening. He had some time off during the build, and his replacement [name removed] was just as good at keeping us "in the know" with pictures and info on what was completed, and what was left to do. Great communication from both.
Hardeeville, on Jul 07, 2025
I’ve lived here for 5 years in phase 2. I started in a villa, met my wife here sold it and now we built a house in phase 8. We both love [name removed] and [name removed] [name removed].
Hardeeville, SC, on Jul 11, 2025
Wish more time was spent to help set up warranties and door codes with my wife since I couldn't be there.
Hardeeville, on Jul 14, 2025
The build quality is exceptional, coming from a home that was constructed in 2016, there is a difference.
Hardeeville, on Jul 02, 2025
Master Care [name removed] [name removed] always addresses any concerns we have
Hardeeville, on Jul 10, 2025
We feel that our building supervisor, [name removed], was exceptional and caught issues early so they could be fixed right away. Because of this, we feel we received a well built house. Very happy.
Hardeeville, SC, on Jul 10, 2025
There were some cuts in the garage floor that were fairly large that has not really been addressed. It’s been epoxy it with paint but you can still see it. With an almost $700,000 home we would expect better than that.
Hardeeville, on Jul 01, 2025
Post close it has been a horrible experience. We had a gas leak in our house. They made us wait for weeks before they came and checked it and realized we had a problem. We have major quality issues in our kitchen. The amenities are all over crowded and unusable.
Hardeeville, on Jul 09, 2025
the lack of communication. from beginning to end. trying to get anything done takes forever. waited 3 months for a gallon of paint. had to get people from florida involved because no one here handled it.
Hardeeville, SC, on Jul 10, 2025
Rushed us too much at sales office to select options and sign contact. We loved out construction manager, [name removed]. He was the best.
Hardeeville, on Jul 01, 2025
We have been waiting on landscaping issues to be corrected for months. When issues are logged, there is no follow up. After numerous calls, when given dates these are rarely met. The construction activities is often very intrusive. [name removed] should work to ease construction on existing community members including ensuring that construction traffic has construction roads available to them.
Hardeeville, on Jul 06, 2025
Loved our building superintendent [name removed] and our Mastercare rep [name removed]
Hardeeville, SC, on Jul 08, 2025
We loved all of the staff at the sales center.
Hardeeville, on Jun 24, 2025
[name removed] has been fully committed to our satisfaction with our home. They have listened to our requests and worked hard to make every aspect an excellent experience.
Hardeeville, on Jul 06, 2025
I like the fact that our Master Care Supervisor took care of any issues pretty quickly and followed up to make sure that the issues were resolved.
Hardeeville, SC, on Jul 08, 2025
It was a good process overall, but we ended up with three different building supervisors which was not ideal, and some things got missed. our last supervisor ([name removed]) was excellent and took care of stuff that needed correction. Our salesman, [name removed], was awesome and also stood behind the build and process.
Hardeeville, on Jun 23, 2025
Minto has always been very responsive to our needs.
Hardeeville, on Jul 04, 2025
Mastercare terrible; HOA useless in protecting homeowners safety
Hardeeville, SC, on Jul 07, 2025
Disliked location of toilet and towel bars. I liked the overall quality.
Hardeeville, on Jun 19, 2025
[name removed] has been very responsive. [name removed], specifically has been very attentive. We are a bit unhappy with the landscaping and the irrigation/sprinkler system not working properly.
Hardeeville, on Jul 02, 2025
Our sales person, [name removed] made us feel at home right away, was attentive to our questions and was extremely helpful, I feel like she must be your best! Our builder, [name removed] delivered a beautiful well built home, I wish his survey could have been done after living here for a bit. He is top notch. I would hope everyone could have an [name removed] as a builder. [name removed] has made all the corrections needed as they have come up. He has been a joy to work, I highly respect and trust [name removed]. I have had zero stress getting things fixed.
Hardeeville, SC, on Jul 07, 2025
Loved the communication with the sales person and the builder
Hardeeville, on Jun 18, 2025
The people here are friendly and ready to help if needed. Lots of things to do. Overall the staff and workers have been friendly and helpful.
Hardeeville, on Jul 01, 2025
We love the open policies and processes and full support if questions or concerns arise. We love that [name removed] is open to suggestions. We live in a safe and beautiful paradise that considers every resident as its top priority. Not a true dislike but a concern with how slowly the process of plant care/replacement takes; 4 months and still counting for many of us. Maybe an adjustment needs to the process needs to occur?
Hardeeville, on Jun 17, 2025
Dislike? we have only had positive experiences and our home is just perfect!! the whole environment - walking paths, City Center, entertainment what is not to love
Hardeeville, on Jun 29, 2025
we purchased a home that someone else's deal fell through, all we wanted to change was grab bars in the bathroom not to be installed, and that wasn't able to happen. I feel some minor adjustments in that type of situation should be allowed.
Hardeeville, SC, on Jul 04, 2025
[name removed] and [name removed] are definitely assets to this organization. Without their caring attitudes we might not have made it to the finish. We are still waiting for an answer to our extra expenses being reimbursed due to not closing as promised and having to live in a hotel and put our belongings in storage from May 13th to June 4th. I have hope that Minto will make it right.
Hardeeville, on Jun 12, 2025
Sales rep was very informative and not pushy. Stay n play helped us to decide to live there. Closing was terrible due to lack of proper communication with our lender. Happy with our home, very few issues. Master Care could do better, it took 3 visits to resolve a fairly easy gutter issue.
Hardeeville, on Jun 29, 2025
Less quality control during construction and finishing leaving it to warranty which was more inconvenient. "There's never enough time to do it right the first time, but always time to fix it later!" NOT!
Hardeeville, SC, on Jul 02, 2025
[name removed] was our superindendant when we first started this process. He exceeded our expectations with updates. He went above and beyond when we needed specific measurements for our front door to get a shade made. He was professional and an absolute pleasure to work with. Could not have asked for better. When we were informed that he was not with us any longer, we were beyond disappointed. Please know that he was exceptional at what he did and it is a loss to [name removed] in our opinion. We were introduced to [name removed] two weeks prior to our closing who was taking over for [name removed]. [name removed] again was a pleasure to work with. He answered our questions and returned phone calls in a timely manner. He was very reassuring to us when he took over for [name removed]. We have been very pleased with everything and have not significant complaints, except for the messy painting job that was done in our home. The moldings were painted sloppy as well as some of the walls. Our front door was peeling and was not primed well. [name removed] addressed everything in a timely manner to our satisfaction.
Hardeeville, on Jun 27, 2025
I believe [name removed] is more focused and invested in their bottom line and interest then they are in the residents. Some of the changes like opening the B&C to a later time was not based on resident feedback and the population has outgrown the Amenities!
Hardeeville, SC, on Jun 30, 2025
It was an unfortunate experience with [name removed]. There were quality issues with drywall, concrete and painting through the process. When you addressed any issues, you received constant push back. I spoke to [name removed] and sent emails about the ceiling paint and drywall seams and his comment was he had it worked on 4 times. When we met with him and [name removed] with master care and it was brought up again the comment was it was worked on 4 times and that it was not a custom home where they feather out the entire wall. This is an unacceptable response. [name removed] noted it on his move in visit that we had on 6/18/2025. To purchase a home for $500,000 it does not matter if it is custom or not the ceiling needs repaired and painted correctly. It also does not say much for the trades performing the work and [name removed] holding the contractors accountable. The experience was a constant push back on requesting items to be addressed. Issues would be resolved after 4 to 5 times addressing them. We could not even get a basic cleaning performed before closing without resistance. We were told that anything additional we would have to take care of it. [name removed] is so worried about having something signed off on to confirm everything was completed before actually completing the work. [name removed] needs to add tab to upload emails and photos from homeowners. The overall quality of the home I would grade a c-. Basic cosmetic issues could not even have resolved before closing. (interior doors- touched up with a roller and instead of rolling the entire door ,you can see where the roller stopped)
Hardeeville, on Jun 12, 2025
Phase “B” Interior designer was not very personable or very accommodating. We felt rushed during the selection process.
Hardeeville, SC, on Jun 29, 2025
I feel the design process is way too stringent. The customer is not number one in this process with so much going on with choosing options. There should be some type of waiting period for the customer where changes can still be made.
Hardeeville, on Jun 09, 2025
As new home owners we have had a few issues come up, as can be expected, and they were always addressed to our satisfaction.
Hardeeville, on Jun 23, 2025
PROS - [name removed] was great. He was responsive to my issues and made sure thing were handled to the best of his ability. CONS - Minto's change in attitude about repairs to siding and roof issues is disappointing. Slow response of HOA in regard to sprinklers (1 year) and plantings (still not done) is not good at all.
Hardeeville, SC, on Jun 26, 2025
We really enjoyed our interactions with [name removed] and our Building Supervisor [name removed] was Superb! He was thorough and really made us feel at ease with the whole process .
Hardeeville, on Jun 05, 2025
Master Care was here when we needed them. They make us feel important. We love living in Paradise. Just wish we made the move a lot earlier in life. But we are enjoying it now! Thank You
Hardeeville, on Jun 22, 2025
Even though we had significant warranty issues to address, we were very pleased with the way our warranty representative, [name removed], was able to facilitate the resolving of these issues.
Hardeeville, SC, on Jun 26, 2025
[name removed] made us fill very confident during the whole process
Hardeeville, on Jun 04, 2025
We like the beauty of the community and the gorgeous home we had them build! We like all the models to choose from. We liked have a reduced rate at the Hampton Inn Okatie while we built for our trips to SC.
Hardeeville, on Jun 22, 2025
Love our home and our neighbors. It’s a great community and location. Convenient to shopping, restaurants and doctors/vets. Lots of fun too. Only negative is we wish we had our own store.
Hardeeville, SC, on Jun 22, 2025
The builder, [name removed], was extremely upfront on the progress of our home. He sent us pictures weekly and answered our questions quickly. Our salesperson was also prompt on responses. We appreciated moving our closing date.
Hardeeville, on Jun 03, 2025
Sometimes they would just show up- lack of coordination, scheduling service calls for things already done and digesting things that needed to be done. Lack of attention to detail
Hardeeville, on Jun 21, 2025
Questionable quality, options not what expected, repairs not done well, workers not showing up
Hardeeville, SC, on Jun 22, 2025
There were an adequate amount of choices for option B to select some upgrades and still stay within my budget but at the same time get a finish product that I really like and could enjoy day one without additional upgrades after closing.
Hardeeville, on Jun 03, 2025
Both Sean Depoe and Will Williams have been great to work with.
Hardeeville, on Jun 21, 2025
People. Quality, courteous, knowledgeable employees.
Hardeeville, SC, on Jun 22, 2025
My salesman was great. He kept us informed and updated. he made a lot of contact with us throughout the process. I feel [name removed] did not give. Everything was their way. We wanted certain things and were told we were not able to do. Some aspects of the home seemed wasted, yet we had to pay for all or nothing components. ( like mirrors, blinds, etc.) However, there a few things out of his control that he was unable to do. I was disappointed that light fixtures and some other things were not included. I have additional purchases to make to complete my home that were offered in other homes we looked at. We selected a home with one elevation and wanted palm trees on our shutters. Moving to SC was to have palm trees. However, when we changed elevations, the palm trees were replaced with pineapples and we were not told . We found out when we saw photos of our home. There was a crack in main bedroom floor concrete, not repaired. We were told it would not be a problem. However, the driveway did not turn out the way our super liked, so he had it done over. Upon initial walkthrough, a few problems arose. they were fixed immediately when we returned for closing.The process was overall smooth. When we did have questions along the way, our salesman always addressed them. Our closing was very smooth and house looked great. We had a few problems the first few days, and our super as well as our Mastercare rep handled them well and immediately.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Hardeeville, SC, on Jul 17, 2025
Absolutely perfect we are two-time home buyers a cottage first in 2022 then a villa on 6/4/2025 we could not be happier from start to finish between working with [name removed] to working with [name removed] for our inside options to our building superintendent [name removed] & & our Master Care Supervisor [name removed] everything is beautiful no complaints whatsoever.
Hardeeville, SC, on Jul 17, 2025
Like: home selections, design, friendly staff. Closing process rather easy. Dislikes: amount of paperwork. Some options limited. Cost of some options ridculously high.
Hardeeville, SC, on Jul 16, 2025
[name removed] was great, always kept us up to date on what was happening. He had some time off during the build, and his replacement [name removed] was just as good at keeping us "in the know" with pictures and info on what was completed, and what was left to do. Great communication from both.
Hardeeville, SC, on Jul 11, 2025
Wish more time was spent to help set up warranties and door codes with my wife since I couldn't be there.
Hardeeville, SC, on Jul 10, 2025
There were some cuts in the garage floor that were fairly large that has not really been addressed. It’s been epoxy it with paint but you can still see it. With an almost $700,000 home we would expect better than that.
Hardeeville, SC, on Jul 10, 2025
Rushed us too much at sales office to select options and sign contact. We loved out construction manager, [name removed]. He was the best.
Hardeeville, SC, on Jul 08, 2025
We loved all of the staff at the sales center.
Hardeeville, SC, on Jul 08, 2025
It was a good process overall, but we ended up with three different building supervisors which was not ideal, and some things got missed. our last supervisor ([name removed]) was excellent and took care of stuff that needed correction. Our salesman, [name removed], was awesome and also stood behind the build and process.
Hardeeville, SC, on Jul 07, 2025
Disliked location of toilet and towel bars. I liked the overall quality.
Hardeeville, SC, on Jul 07, 2025
Loved the communication with the sales person and the builder
Hardeeville, SC, on Jul 04, 2025
[name removed] and [name removed] are definitely assets to this organization. Without their caring attitudes we might not have made it to the finish. We are still waiting for an answer to our extra expenses being reimbursed due to not closing as promised and having to live in a hotel and put our belongings in storage from May 13th to June 4th. I have hope that Minto will make it right.
Hardeeville, SC, on Jul 02, 2025
[name removed] was our superindendant when we first started this process. He exceeded our expectations with updates. He went above and beyond when we needed specific measurements for our front door to get a shade made. He was professional and an absolute pleasure to work with. Could not have asked for better. When we were informed that he was not with us any longer, we were beyond disappointed. Please know that he was exceptional at what he did and it is a loss to [name removed] in our opinion. We were introduced to [name removed] two weeks prior to our closing who was taking over for [name removed]. [name removed] again was a pleasure to work with. He answered our questions and returned phone calls in a timely manner. He was very reassuring to us when he took over for [name removed]. We have been very pleased with everything and have not significant complaints, except for the messy painting job that was done in our home. The moldings were painted sloppy as well as some of the walls. Our front door was peeling and was not primed well. [name removed] addressed everything in a timely manner to our satisfaction.
Hardeeville, SC, on Jun 30, 2025
It was an unfortunate experience with [name removed]. There were quality issues with drywall, concrete and painting through the process. When you addressed any issues, you received constant push back. I spoke to [name removed] and sent emails about the ceiling paint and drywall seams and his comment was he had it worked on 4 times. When we met with him and [name removed] with master care and it was brought up again the comment was it was worked on 4 times and that it was not a custom home where they feather out the entire wall. This is an unacceptable response. [name removed] noted it on his move in visit that we had on 6/18/2025. To purchase a home for $500,000 it does not matter if it is custom or not the ceiling needs repaired and painted correctly. It also does not say much for the trades performing the work and [name removed] holding the contractors accountable. The experience was a constant push back on requesting items to be addressed. Issues would be resolved after 4 to 5 times addressing them. We could not even get a basic cleaning performed before closing without resistance. We were told that anything additional we would have to take care of it. [name removed] is so worried about having something signed off on to confirm everything was completed before actually completing the work. [name removed] needs to add tab to upload emails and photos from homeowners. The overall quality of the home I would grade a c-. Basic cosmetic issues could not even have resolved before closing. (interior doors- touched up with a roller and instead of rolling the entire door ,you can see where the roller stopped)
Hardeeville, SC, on Jun 29, 2025
I feel the design process is way too stringent. The customer is not number one in this process with so much going on with choosing options. There should be some type of waiting period for the customer where changes can still be made.
Hardeeville, SC, on Jun 26, 2025
We really enjoyed our interactions with [name removed] and our Building Supervisor [name removed] was Superb! He was thorough and really made us feel at ease with the whole process .
Hardeeville, SC, on Jun 26, 2025
[name removed] made us fill very confident during the whole process
Hardeeville, SC, on Jun 22, 2025
The builder, [name removed], was extremely upfront on the progress of our home. He sent us pictures weekly and answered our questions quickly. Our salesperson was also prompt on responses. We appreciated moving our closing date.
Hardeeville, SC, on Jun 22, 2025
There were an adequate amount of choices for option B to select some upgrades and still stay within my budget but at the same time get a finish product that I really like and could enjoy day one without additional upgrades after closing.
Hardeeville, SC, on Jun 22, 2025
My salesman was great. He kept us informed and updated. he made a lot of contact with us throughout the process. I feel [name removed] did not give. Everything was their way. We wanted certain things and were told we were not able to do. Some aspects of the home seemed wasted, yet we had to pay for all or nothing components. ( like mirrors, blinds, etc.) However, there a few things out of his control that he was unable to do. I was disappointed that light fixtures and some other things were not included. I have additional purchases to make to complete my home that were offered in other homes we looked at. We selected a home with one elevation and wanted palm trees on our shutters. Moving to SC was to have palm trees. However, when we changed elevations, the palm trees were replaced with pineapples and we were not told . We found out when we saw photos of our home. There was a crack in main bedroom floor concrete, not repaired. We were told it would not be a problem. However, the driveway did not turn out the way our super liked, so he had it done over. Upon initial walkthrough, a few problems arose. they were fixed immediately when we returned for closing.The process was overall smooth. When we did have questions along the way, our salesman always addressed them. Our closing was very smooth and house looked great. We had a few problems the first few days, and our super as well as our Mastercare rep handled them well and immediately.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Hardeeville, on Jul 17, 2025
[name removed] has been great to work with 5 stars all the way!!!!
Hardeeville, on Jul 15, 2025
We love our home - a few items would be appreciated heat pumps for heating and cooling - we feel these are more efficient. Towel racks should have double bars - they cost the same and are more useful. Kitchen should have a lazy susan for XXXXX es.
Hardeeville, on Jul 10, 2025
Everyone has been so polite and respectful to us. They’ve helped us through every situation. It’s only a phone call away to get help and the amenities are amazing. Looking forward to many more years.
Hardeeville, on Jul 07, 2025
I’ve lived here for 5 years in phase 2. I started in a villa, met my wife here sold it and now we built a house in phase 8. We both love [name removed] and [name removed] [name removed].
Hardeeville, on Jul 02, 2025
Master Care [name removed] [name removed] always addresses any concerns we have
Hardeeville, on Jul 01, 2025
Post close it has been a horrible experience. We had a gas leak in our house. They made us wait for weeks before they came and checked it and realized we had a problem. We have major quality issues in our kitchen. The amenities are all over crowded and unusable.
Hardeeville, on Jul 01, 2025
We have been waiting on landscaping issues to be corrected for months. When issues are logged, there is no follow up. After numerous calls, when given dates these are rarely met. The construction activities is often very intrusive. [name removed] should work to ease construction on existing community members including ensuring that construction traffic has construction roads available to them.
Hardeeville, on Jun 24, 2025
[name removed] has been fully committed to our satisfaction with our home. They have listened to our requests and worked hard to make every aspect an excellent experience.
Hardeeville, on Jun 23, 2025
Minto has always been very responsive to our needs.
Hardeeville, on Jun 19, 2025
[name removed] has been very responsive. [name removed], specifically has been very attentive. We are a bit unhappy with the landscaping and the irrigation/sprinkler system not working properly.
Hardeeville, on Jun 18, 2025
The people here are friendly and ready to help if needed. Lots of things to do. Overall the staff and workers have been friendly and helpful.
Hardeeville, on Jun 17, 2025
Dislike? we have only had positive experiences and our home is just perfect!! the whole environment - walking paths, City Center, entertainment what is not to love
Hardeeville, on Jun 12, 2025
Sales rep was very informative and not pushy. Stay n play helped us to decide to live there. Closing was terrible due to lack of proper communication with our lender. Happy with our home, very few issues. Master Care could do better, it took 3 visits to resolve a fairly easy gutter issue.
Hardeeville, on Jun 12, 2025
Phase “B” Interior designer was not very personable or very accommodating. We felt rushed during the selection process.
Hardeeville, on Jun 09, 2025
As new home owners we have had a few issues come up, as can be expected, and they were always addressed to our satisfaction.
Hardeeville, on Jun 05, 2025
Master Care was here when we needed them. They make us feel important. We love living in Paradise. Just wish we made the move a lot earlier in life. But we are enjoying it now! Thank You
Hardeeville, on Jun 04, 2025
We like the beauty of the community and the gorgeous home we had them build! We like all the models to choose from. We liked have a reduced rate at the Hampton Inn Okatie while we built for our trips to SC.
Hardeeville, on Jun 03, 2025
Sometimes they would just show up- lack of coordination, scheduling service calls for things already done and digesting things that needed to be done. Lack of attention to detail
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Hardeeville, on Jul 17, 2025
We love the lifestyle here and the amount of activities however I feel like we are treated like children when it comes to some of the policies. I understand that there was a problem with outsiders coming to the pool but if someone actually looked at our badges they could clearly see that we live here or not. This pool policy is ridiculous, LOOK at our badge then let us in with our up to 6 guests. Also, don't lock us out of the B&C from the pool and maybe less people would bring in their own food and drinks. Then there is having the Trivia nights in the B&C which makes it impossible to eat in our restaurant, maybe use the theatre! Just my two cents but seriously these policies are crazy.
Hardeeville, on Jul 16, 2025
Our supervisor, [name removed] is exceptional and an asset to your organization!
Hardeeville, on Jul 15, 2025
My experience has been wonderful; no issues with anything to date.
Hardeeville, on Jul 14, 2025
The build quality is exceptional, coming from a home that was constructed in 2016, there is a difference.
Hardeeville, on Jul 10, 2025
We feel that our building supervisor, [name removed], was exceptional and caught issues early so they could be fixed right away. Because of this, we feel we received a well built house. Very happy.
Hardeeville, on Jul 09, 2025
the lack of communication. from beginning to end. trying to get anything done takes forever. waited 3 months for a gallon of paint. had to get people from florida involved because no one here handled it.
Hardeeville, on Jul 06, 2025
Loved our building superintendent [name removed] and our Mastercare rep [name removed]
Hardeeville, on Jul 06, 2025
I like the fact that our Master Care Supervisor took care of any issues pretty quickly and followed up to make sure that the issues were resolved.
Hardeeville, on Jul 04, 2025
Mastercare terrible; HOA useless in protecting homeowners safety
Hardeeville, on Jul 02, 2025
Our sales person, [name removed] made us feel at home right away, was attentive to our questions and was extremely helpful, I feel like she must be your best! Our builder, [name removed] delivered a beautiful well built home, I wish his survey could have been done after living here for a bit. He is top notch. I would hope everyone could have an [name removed] as a builder. [name removed] has made all the corrections needed as they have come up. He has been a joy to work, I highly respect and trust [name removed]. I have had zero stress getting things fixed.
Hardeeville, on Jul 01, 2025
We love the open policies and processes and full support if questions or concerns arise. We love that [name removed] is open to suggestions. We live in a safe and beautiful paradise that considers every resident as its top priority. Not a true dislike but a concern with how slowly the process of plant care/replacement takes; 4 months and still counting for many of us. Maybe an adjustment needs to the process needs to occur?
Hardeeville, on Jun 29, 2025
we purchased a home that someone else's deal fell through, all we wanted to change was grab bars in the bathroom not to be installed, and that wasn't able to happen. I feel some minor adjustments in that type of situation should be allowed.
Hardeeville, on Jun 29, 2025
Less quality control during construction and finishing leaving it to warranty which was more inconvenient. "There's never enough time to do it right the first time, but always time to fix it later!" NOT!
Hardeeville, on Jun 27, 2025
I believe [name removed] is more focused and invested in their bottom line and interest then they are in the residents. Some of the changes like opening the B&C to a later time was not based on resident feedback and the population has outgrown the Amenities!
Hardeeville, on Jun 23, 2025
PROS - [name removed] was great. He was responsive to my issues and made sure thing were handled to the best of his ability. CONS - Minto's change in attitude about repairs to siding and roof issues is disappointing. Slow response of HOA in regard to sprinklers (1 year) and plantings (still not done) is not good at all.
Hardeeville, on Jun 22, 2025
Even though we had significant warranty issues to address, we were very pleased with the way our warranty representative, [name removed], was able to facilitate the resolving of these issues.
Hardeeville, on Jun 22, 2025
Love our home and our neighbors. It’s a great community and location. Convenient to shopping, restaurants and doctors/vets. Lots of fun too. Only negative is we wish we had our own store.
Hardeeville, on Jun 21, 2025
Questionable quality, options not what expected, repairs not done well, workers not showing up