Overall Satisfaction
Community Profile
Our story begins in 1955 with a simple belief: that we could build better places to live, work and play, one home and one relationship at a time. Since then, The Minto Group has successfully built a fully-integrated real estate company that can meet the needs of any individual, family, investor or business. We’ve accomplished a lot over the years, and as we continue to celebrate new ventures, milestones, innovations and investments, we’re always looking ahead to what’s possible. Read on to learn more about our journey over the past 60+ years.
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Hardeeville, on Jun 16, 2026
[name removed] has been top notch in customer service and satisfaction. It has been a pleasure working with him.
Hardeeville, on Jul 01, 2026
[name removed] has been attentive and very easy to work with. Thank you.
Hardeeville, SC, on Jul 02, 2026
The process was easy. Everyone from [name removed] in Sales to [name removed] in Construction were helpful, easy to work with which made the process amazing
Hardeeville, on Jun 15, 2026
Haleigh has been very attentive to our needs and questions.
Hardeeville, SC, on Jul 02, 2026
Everything was easy. I wish I could have a few extra days to think about add ons. The process seemed a little rushed.
Hardeeville, on Jun 15, 2026
I love the community and the whole process of building my villa.
Hardeeville, SC, on Jun 28, 2026
Our sales person, [name removed], Construction Manager Will and Mastercare representative Haleigh were all friendly, professional and informative. They made the process easy and a pleasure. They were and are very responsive and dedicated to ensuring we are happy and satisfied with our new home. Thank you!
Hardeeville, on Jun 29, 2026
We have nothing negative to say about our [name removed] experience. We always had outstanding response time and jobs were completed quickly.
Hardeeville, on Jun 12, 2026
Honest, transparent, answered all of our questions
Hardeeville, on Jun 27, 2026
We had many issues with our home and Mastercare, [name removed], helped us navigate repairs. Follow up on repairs and communication were made by him. We appreciate his attentiveness to multiple issues we had and his patience. We wish to thank him for all his help as this was a challenging process!
Hardeeville, SC, on Jun 28, 2026
We liked how easy it was to work with the sales center and the communication with our construction superintendent.
Hardeeville, on May 29, 2026
Everything went very well. There was nothing bad I can say about the process .
Hardeeville, SC, on Jun 17, 2026
As a very particular person, I am impressed with the quality of the build and with the service I received post close.
Hardeeville, on May 28, 2026
Minto needs to evaluate some of their sub contractors. Some of the repairs were sub par but our master care representative had to get them to return to correct the work.
Hardeeville, SC, on Jun 12, 2026
I liked the Sales Agent and the Design Consultant very much. [name removed] was a very professional and helpful sales agent. [name removed], the designer, really made the difference in our final selections and the home turned out better than we expected. The Builder, [name removed], was also amazing in his communication and follow up. We were completely confident in [name removed] to build our dream house.
Hardeeville, on Jun 24, 2026
Like: Our Super [name removed] - very attentive to detail and provided resolutions to issues. Although we still hae some repairs to be done, I am fairly certain everything will go as planned Disliked: Overall very happy with our home. Small scuffs and painting issues to be resolved but nothing major
Hardeeville, SC, on Jun 11, 2026
The home options were a bit light. For example the build out of closets is only available for the master bedroom. I had all my closets rebuilt before I moved in.
Hardeeville, on Jun 20, 2026
I liked when I had an issue they would fix it. Even when I was not in town it was done
Hardeeville, SC, on Jun 09, 2026
It’s everything we expected. All went as expected by [name removed] who was instrumental in making this fun and easy
Hardeeville, on Jun 15, 2026
I like the responsiveness to my issues. My supervisor, sales rep and [name removed] rep ([name removed]) were all great. I wish [name removed] had a better plan for sidewalks and for making the community a little more self contained, i.e. another restaurant, a convenience store , for example.
Hardeeville, on May 26, 2026
When questions were asked about specific locations or asked to adjust some things that response from the builder was that is way [name removed] does it, that’s how it is in the model. Example: I paid for an extra outlet by the guest bath toilet. They didn’t let me know that the code said it had to be so far from the shower. It was put inside the cabinet, I gave absolutely no use for it there. I asked to have it moved to the top just above the sink. Answer they can’t do that. So, I paid extra for an outlet I can’t use.
Hardeeville, SC, on Jun 09, 2026
We liked the service provided by everyone involved including [name removed], [name removed], [name removed] and others. They were all extremely helpful, quick to respond, and polite. The only complaint we have is how the $5000 incentive was handled. It was not explained well at the beginning that we would need to use one of the approved lenders for the actual mortgage. Then, when we were notified of our closing date, a reminder of the requirements to receive the incentive would have been very helpful. We lost the $5000 incentive because we went with a different lender and by the time we were told we would lose the incentive, it was too late to change because our interest rate would go up and it would have delayed our closing.
Hardeeville, on Jun 15, 2026
We were very pleased with everything, except for a crack in our driveway. It did take some time, but [name removed] kept his promise to us and did not give up on us when the HOA had. He was always available and present for us and we appreciated that more than you will ever know. If [name removed] was not involved with this issue, nothing would have gotten done. [name removed] is an amazing representative because he cares and he delivers. The HOA representative, [name removed], who I would equate to a used car salesman, just "yessed" us to the point of adnauseam. That was very disappointing. This all had to due with a crack in our driveway that was present before we closed. We were assured by our first supervisor, [name removed], (who was beyond amazing to us) that it would be done but was "let go" before it was fixed.
Hardeeville, SC, on Jun 03, 2026
The excellent support we received from [name removed] throughout the whole process! Thank you
Hardeeville, on Jun 12, 2026
Our Mastercare rep ([name removed]) was excellent to work with and was extremely helpful and responsive.
Hardeeville, on May 22, 2026
Liked: the quality of construction and the design of the home. Disliked: [name removed]'s inflexibility of adding features to the home and the lack of time provided for selecting the B options.
Hardeeville, SC, on Jun 02, 2026
[name removed] our Sales Associate was FABULOUS along with [name removed] our designer. They made a stressful experience a very pleasant one!! Plus, having a contractor like [name removed] was the cherry on top!! He was phenomenal and such an asset to the entire [name removed] construction process!!
Hardeeville, on Jun 11, 2026
love my home. great and speedy response from Will, he always came quickly and did a great job.
Hardeeville, on May 22, 2026
Like: communication, choice of upgrades, staff helpfulness and quality of home. Dislike: constant landscaping issues with no resolution
Hardeeville, SC, on Jun 01, 2026
The staff was very friendly and helpful. The home is beautiful! I am very happy with my investment.
Hardeeville, on Jun 10, 2026
Lines of communication are open / available and requests are responded to promptly
Hardeeville, on May 22, 2026
Everything was very turnkey. [name removed]’s has been very responsive to any issues thus far.
Hardeeville, SC, on Jun 01, 2026
I liked that whoever I dealt with, they were so friendly, pleasant, and very informative.
Hardeeville, on Jun 09, 2026
It would have been nice to have been notified when our first construction superintendent was let go and who we would be hearing from for the duration. We learned who our construction superintendent was after our first one was let for once we had gotten here and rented in phase 4 until we closed on our house. We would receive texts from someone but never said who he was and with. So we just thought it was spam.
Hardeeville, on May 21, 2026
Some of the quality of the material is not of the highest quality material I.e. Doors are very hollow and Homeowners that don’t have carpet have a huge gap under the door. Cabinets are also a lower quality and very thin. Quality of paint is very low also. Our Mastercare rep [name removed] was excellent and always very responsive with great follow-through.
Hardeeville, SC, on May 30, 2026
The supervisor took care of any issues that came up in a professional and timely manner.
Hardeeville, on Jun 08, 2026
Had issue where we had to have the ceilings redone on our annual inspection. We had painted our walls prior. The vendor did a poor job at painting and splattered paint on our walls. I took pictures and submitted them to our Mastercare [name removed] and we got a response that it was our issue to repaint. After expressing my displeasure with the response and also with the vendor, I had to explain each picture and how they were not nail pops nor areas that we had requested to get fixed. After reviewing the information the response changed. When time came to repaint our Mastercare rep came out to see the issue and was upset at the quality of work by the vendor and dealt with it. The issue is she was very quick to say it was not [name removed]'s issue but the customer without asking for any clarification until I expressed my displeasure. I would have thought [name removed] representative would have wanted to side or get clarification from the "customer" before automatically siding with the vendor. The vendors are not very reliable. It took 4 times for Valley to get our shower door fixed correctly, the drywall company and painters did a poor job and spoke no English where we could show them what needed to be done or if issue. Our rep sent pictures out to them with explanations yet they still come in as though they have no idea what is needed. I understand there will be some type of communication barrier but they at least need to understand what needs to be accomplished prior to coming in an asking us
Hardeeville, on May 20, 2026
This is our second home. The first had some real issues and Minto stepped up and took care of them. Special thanks to [name removed] and [name removed]. If not for them we would not be here in our second home.
Hardeeville, SC, on May 30, 2026
My salesman [name removed] was easy to work with and was available during the entire process. My Construction Supervisor [name removed] was terrific being very responsive and providing regular updates & pictures.
Hardeeville, on Jun 07, 2026
The staff were very friendly and explained the entire process to us, and everything they said was true.
Hardeeville, on May 20, 2026
Although we have experienced multiple plumbing and HVAC issues in our new home, our Master Care Representative, [name removed], has gone the extra mile to make things right.
Hardeeville, SC, on May 27, 2026
The process was smooth, [name removed] and [name removed] and [name removed] have been exemplary, professional, and really fun to work with throughout the design, build and closing
Hardeeville, on Jun 06, 2026
A big shout out to [name removed] and his customer service. He has been responsive to text and phone calls and has gone above and beyond his scope to take care of issues with great follow-up. The bad news is that Minto Communities has not been customer service friendly and I have had a dead bush for 3 months and submitted 3 Work Orders for replacement with very little follow-up and as of the time of this survey the bush is still very dead. It really is the little things that make people happy and unfortunately Minto Communities just does not get it. I am happy to have a super like [name removed] as a buffer to get things resolved. My biggest fear is that things will take even longer to get resolved now that the one-year warranty period is over.
Hardeeville, on May 20, 2026
Just need a sidewalk on Shoreside . That road is very busy with traffic . Otherwise things are great !
Hardeeville, SC, on May 26, 2026
I liked that the sales agent [name removed] was very friendly and helpful but we never felt pressured, I liked that the designer [name removed] was so helpful and knowledgeable when picking our options, I liked that our project manager [name removed] was so thorough and treated our home as if it was his own and he was always available to answer any of our questions.
Hardeeville, SC, on May 26, 2026
I disliked the bare light bulbs in entry and dining table. Made it seem cheap
Hardeeville, on Jun 05, 2026
Our builder [name removed] was changed out mid stream and he was wonderful! I don’t like that there is no paint left in the house when we closed. No one has any idea what the paint is except the color.
Hardeeville, SC, on May 17, 2026
I liked the quick response to any email sent and set by set information of the build. I disliked having 3 different superintendents during our build. There were times of break in communication and felt a break in consistency in the build. We look forward to continuing to work with Master Care in regards to any of our concerns.
Hardeeville, on May 20, 2026
The quick response in addressing the few warranty issues that arose. [name removed] has had exceptional response to any issues.
Hardeeville, on May 30, 2026
Everyone we've dealth with from [name removed] in Sales, to [name removed] and [name removed] on the builder side has just been wonderful. Not only will I be bringing down friends and family, but if they are interested I would direct them towards these specific folks.
Hardeeville, on May 15, 2026
There has been a quick and thorough response to my questions. Very professional.
Hardeeville, SC, on May 16, 2026
[name removed] your sales agent has been terrific - he’s been supportive and helpful - can’t say enough good things about him. Disliked minor things - design related. Disliked that I could not get my lanai screened in. Told I had to do post closing and it’s been a lengthy process - still not done.
Hardeeville, on May 29, 2026
The follow up repair items at the first year inspection were taken care of very well by [name removed], even though the original construction quality is poor. My answers to the first three questions are not how I really feal about the Minto quality but were given high marks because [name removed] did his best to resolve our issues.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Hardeeville, SC, on Jul 02, 2026
The process was easy. Everyone from [name removed] in Sales to [name removed] in Construction were helpful, easy to work with which made the process amazing
Hardeeville, SC, on Jul 02, 2026
Everything was easy. I wish I could have a few extra days to think about add ons. The process seemed a little rushed.
Hardeeville, SC, on Jun 28, 2026
Our sales person, [name removed], Construction Manager Will and Mastercare representative Haleigh were all friendly, professional and informative. They made the process easy and a pleasure. They were and are very responsive and dedicated to ensuring we are happy and satisfied with our new home. Thank you!
Hardeeville, SC, on Jun 28, 2026
We liked how easy it was to work with the sales center and the communication with our construction superintendent.
Hardeeville, SC, on Jun 17, 2026
As a very particular person, I am impressed with the quality of the build and with the service I received post close.
Hardeeville, SC, on Jun 12, 2026
I liked the Sales Agent and the Design Consultant very much. [name removed] was a very professional and helpful sales agent. [name removed], the designer, really made the difference in our final selections and the home turned out better than we expected. The Builder, [name removed], was also amazing in his communication and follow up. We were completely confident in [name removed] to build our dream house.
Hardeeville, SC, on Jun 11, 2026
The home options were a bit light. For example the build out of closets is only available for the master bedroom. I had all my closets rebuilt before I moved in.
Hardeeville, SC, on Jun 09, 2026
It’s everything we expected. All went as expected by [name removed] who was instrumental in making this fun and easy
Hardeeville, SC, on Jun 09, 2026
We liked the service provided by everyone involved including [name removed], [name removed], [name removed] and others. They were all extremely helpful, quick to respond, and polite. The only complaint we have is how the $5000 incentive was handled. It was not explained well at the beginning that we would need to use one of the approved lenders for the actual mortgage. Then, when we were notified of our closing date, a reminder of the requirements to receive the incentive would have been very helpful. We lost the $5000 incentive because we went with a different lender and by the time we were told we would lose the incentive, it was too late to change because our interest rate would go up and it would have delayed our closing.
Hardeeville, SC, on Jun 03, 2026
The excellent support we received from [name removed] throughout the whole process! Thank you
Hardeeville, SC, on Jun 02, 2026
[name removed] our Sales Associate was FABULOUS along with [name removed] our designer. They made a stressful experience a very pleasant one!! Plus, having a contractor like [name removed] was the cherry on top!! He was phenomenal and such an asset to the entire [name removed] construction process!!
Hardeeville, SC, on Jun 01, 2026
The staff was very friendly and helpful. The home is beautiful! I am very happy with my investment.
Hardeeville, SC, on Jun 01, 2026
I liked that whoever I dealt with, they were so friendly, pleasant, and very informative.
Hardeeville, SC, on May 30, 2026
The supervisor took care of any issues that came up in a professional and timely manner.
Hardeeville, SC, on May 30, 2026
My salesman [name removed] was easy to work with and was available during the entire process. My Construction Supervisor [name removed] was terrific being very responsive and providing regular updates & pictures.
Hardeeville, SC, on May 27, 2026
The process was smooth, [name removed] and [name removed] and [name removed] have been exemplary, professional, and really fun to work with throughout the design, build and closing
Hardeeville, SC, on May 26, 2026
I liked that the sales agent [name removed] was very friendly and helpful but we never felt pressured, I liked that the designer [name removed] was so helpful and knowledgeable when picking our options, I liked that our project manager [name removed] was so thorough and treated our home as if it was his own and he was always available to answer any of our questions.
Hardeeville, SC, on May 26, 2026
I disliked the bare light bulbs in entry and dining table. Made it seem cheap
Hardeeville, SC, on May 17, 2026
I liked the quick response to any email sent and set by set information of the build. I disliked having 3 different superintendents during our build. There were times of break in communication and felt a break in consistency in the build. We look forward to continuing to work with Master Care in regards to any of our concerns.
Hardeeville, SC, on May 16, 2026
[name removed] your sales agent has been terrific - he’s been supportive and helpful - can’t say enough good things about him. Disliked minor things - design related. Disliked that I could not get my lanai screened in. Told I had to do post closing and it’s been a lengthy process - still not done.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Hardeeville, on Jun 16, 2026
[name removed] has been top notch in customer service and satisfaction. It has been a pleasure working with him.
Hardeeville, on Jun 15, 2026
Haleigh has been very attentive to our needs and questions.
Hardeeville, on Jun 15, 2026
I love the community and the whole process of building my villa.
Hardeeville, on Jun 12, 2026
Honest, transparent, answered all of our questions
Hardeeville, on May 29, 2026
Everything went very well. There was nothing bad I can say about the process .
Hardeeville, on May 28, 2026
Minto needs to evaluate some of their sub contractors. Some of the repairs were sub par but our master care representative had to get them to return to correct the work.
Hardeeville, on May 26, 2026
When questions were asked about specific locations or asked to adjust some things that response from the builder was that is way [name removed] does it, that’s how it is in the model. Example: I paid for an extra outlet by the guest bath toilet. They didn’t let me know that the code said it had to be so far from the shower. It was put inside the cabinet, I gave absolutely no use for it there. I asked to have it moved to the top just above the sink. Answer they can’t do that. So, I paid extra for an outlet I can’t use.
Hardeeville, on May 22, 2026
Liked: the quality of construction and the design of the home. Disliked: [name removed]'s inflexibility of adding features to the home and the lack of time provided for selecting the B options.
Hardeeville, on May 22, 2026
Like: communication, choice of upgrades, staff helpfulness and quality of home. Dislike: constant landscaping issues with no resolution
Hardeeville, on May 22, 2026
Everything was very turnkey. [name removed]’s has been very responsive to any issues thus far.
Hardeeville, on May 21, 2026
Some of the quality of the material is not of the highest quality material I.e. Doors are very hollow and Homeowners that don’t have carpet have a huge gap under the door. Cabinets are also a lower quality and very thin. Quality of paint is very low also. Our Mastercare rep [name removed] was excellent and always very responsive with great follow-through.
Hardeeville, on May 20, 2026
This is our second home. The first had some real issues and Minto stepped up and took care of them. Special thanks to [name removed] and [name removed]. If not for them we would not be here in our second home.
Hardeeville, on May 20, 2026
Although we have experienced multiple plumbing and HVAC issues in our new home, our Master Care Representative, [name removed], has gone the extra mile to make things right.
Hardeeville, on May 20, 2026
Just need a sidewalk on Shoreside . That road is very busy with traffic . Otherwise things are great !
Hardeeville, on May 20, 2026
The quick response in addressing the few warranty issues that arose. [name removed] has had exceptional response to any issues.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Hardeeville, on Jul 01, 2026
[name removed] has been attentive and very easy to work with. Thank you.
Hardeeville, on Jun 29, 2026
We have nothing negative to say about our [name removed] experience. We always had outstanding response time and jobs were completed quickly.
Hardeeville, on Jun 27, 2026
We had many issues with our home and Mastercare, [name removed], helped us navigate repairs. Follow up on repairs and communication were made by him. We appreciate his attentiveness to multiple issues we had and his patience. We wish to thank him for all his help as this was a challenging process!
Hardeeville, on Jun 24, 2026
Like: Our Super [name removed] - very attentive to detail and provided resolutions to issues. Although we still hae some repairs to be done, I am fairly certain everything will go as planned Disliked: Overall very happy with our home. Small scuffs and painting issues to be resolved but nothing major
Hardeeville, on Jun 20, 2026
I liked when I had an issue they would fix it. Even when I was not in town it was done
Hardeeville, on Jun 15, 2026
I like the responsiveness to my issues. My supervisor, sales rep and [name removed] rep ([name removed]) were all great. I wish [name removed] had a better plan for sidewalks and for making the community a little more self contained, i.e. another restaurant, a convenience store , for example.
Hardeeville, on Jun 15, 2026
We were very pleased with everything, except for a crack in our driveway. It did take some time, but [name removed] kept his promise to us and did not give up on us when the HOA had. He was always available and present for us and we appreciated that more than you will ever know. If [name removed] was not involved with this issue, nothing would have gotten done. [name removed] is an amazing representative because he cares and he delivers. The HOA representative, [name removed], who I would equate to a used car salesman, just "yessed" us to the point of adnauseam. That was very disappointing. This all had to due with a crack in our driveway that was present before we closed. We were assured by our first supervisor, [name removed], (who was beyond amazing to us) that it would be done but was "let go" before it was fixed.
Hardeeville, on Jun 12, 2026
Our Mastercare rep ([name removed]) was excellent to work with and was extremely helpful and responsive.
Hardeeville, on Jun 11, 2026
love my home. great and speedy response from Will, he always came quickly and did a great job.
Hardeeville, on Jun 10, 2026
Lines of communication are open / available and requests are responded to promptly
Hardeeville, on Jun 09, 2026
It would have been nice to have been notified when our first construction superintendent was let go and who we would be hearing from for the duration. We learned who our construction superintendent was after our first one was let for once we had gotten here and rented in phase 4 until we closed on our house. We would receive texts from someone but never said who he was and with. So we just thought it was spam.
Hardeeville, on Jun 08, 2026
Had issue where we had to have the ceilings redone on our annual inspection. We had painted our walls prior. The vendor did a poor job at painting and splattered paint on our walls. I took pictures and submitted them to our Mastercare [name removed] and we got a response that it was our issue to repaint. After expressing my displeasure with the response and also with the vendor, I had to explain each picture and how they were not nail pops nor areas that we had requested to get fixed. After reviewing the information the response changed. When time came to repaint our Mastercare rep came out to see the issue and was upset at the quality of work by the vendor and dealt with it. The issue is she was very quick to say it was not [name removed]'s issue but the customer without asking for any clarification until I expressed my displeasure. I would have thought [name removed] representative would have wanted to side or get clarification from the "customer" before automatically siding with the vendor. The vendors are not very reliable. It took 4 times for Valley to get our shower door fixed correctly, the drywall company and painters did a poor job and spoke no English where we could show them what needed to be done or if issue. Our rep sent pictures out to them with explanations yet they still come in as though they have no idea what is needed. I understand there will be some type of communication barrier but they at least need to understand what needs to be accomplished prior to coming in an asking us
Hardeeville, on Jun 07, 2026
The staff were very friendly and explained the entire process to us, and everything they said was true.
Hardeeville, on Jun 06, 2026
A big shout out to [name removed] and his customer service. He has been responsive to text and phone calls and has gone above and beyond his scope to take care of issues with great follow-up. The bad news is that Minto Communities has not been customer service friendly and I have had a dead bush for 3 months and submitted 3 Work Orders for replacement with very little follow-up and as of the time of this survey the bush is still very dead. It really is the little things that make people happy and unfortunately Minto Communities just does not get it. I am happy to have a super like [name removed] as a buffer to get things resolved. My biggest fear is that things will take even longer to get resolved now that the one-year warranty period is over.
Hardeeville, on Jun 05, 2026
Our builder [name removed] was changed out mid stream and he was wonderful! I don’t like that there is no paint left in the house when we closed. No one has any idea what the paint is except the color.
Hardeeville, on May 30, 2026
Everyone we've dealth with from [name removed] in Sales, to [name removed] and [name removed] on the builder side has just been wonderful. Not only will I be bringing down friends and family, but if they are interested I would direct them towards these specific folks.
Hardeeville, on May 29, 2026
The follow up repair items at the first year inspection were taken care of very well by [name removed], even though the original construction quality is poor. My answers to the first three questions are not how I really feal about the Minto quality but were given high marks because [name removed] did his best to resolve our issues.