Overall Satisfaction
Community Profile
Our story begins in 1955 with a simple belief: that we could build better places to live, work and play, one home and one relationship at a time. Since then, The Minto Group has successfully built a fully-integrated real estate company that can meet the needs of any individual, family, investor or business. We’ve accomplished a lot over the years, and as we continue to celebrate new ventures, milestones, innovations and investments, we’re always looking ahead to what’s possible. Read on to learn more about our journey over the past 60+ years.
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Hardeeville, SC, on May 11, 2026
Each individual we met and/or worked with was friendly, honest, and professional. [name removed] started our process and was helpful throughout. [name removed] and [name removed] made our dream come true with the new build. Closing was a breeze.
Hardeeville, on May 14, 2026
[name removed], [name removed] and [name removed] have an absolute pleasure to work with!
Hardeeville, on May 14, 2026
Like the building superintendent [name removed] and the MasterCare [name removed].
Hardeeville, SC, on May 11, 2026
Everything went smoothly! I was particularly impressed with our building manager, [name removed] page! On several occasions he went above and beyond to help us transition into our new home! He was constantly checking on us the first few weeks and asking us if we needed help! Thanks to [name removed] we quickly had some of our two week issues taken care of. He identified a red spot in the shower was missing grout, determined that we were supposed to have crown molding in our guest bathroom, removed a red spot on the tile grout and personally brought me a shelf bracket that was missing from one of the cabinets. He also stopped by to help me with a tricky part of a garage cabinet I was having trouble with. I cannot say enough about how professional, friendly and helpful [name removed] has been through the whole process! He is truly an asset to your company!
Hardeeville, on May 13, 2026
Everything is beyond expectations. [name removed] is a breeze to work with
Hardeeville, on May 14, 2026
[name removed], [name removed]’s, [name removed]
Hardeeville, on May 05, 2026
They do not cut the grass, do not replace dead plants that you have put a work order in for, weeds are bad , your HOA fee is not going to the promises that Mintos has given us in [name removed].
Hardeeville, SC, on May 10, 2026
It started with [name removed] at the sales office, He was amazing and made everything happen so great!!! And our builder [name removed] also soooooooooooo Awesome!!! He kept us updated and always sent us pictures as our house was being built. He was always a phone call away when ever we had questions. Our experience with [name removed] was very comfortable through this whole journey and he still is there for us with anything we ever need. Great builder!!! Great guy!!! And we are loving the community!!!!! Couldn’t be happier!!!!!!
Hardeeville, on May 13, 2026
Feels like I am just a number, not a home owner.
Hardeeville, on Apr 28, 2026
At build finding out that there is only one drawing for every house and that it’s used with the options in mind they don’t individually accommodate homes
Hardeeville, SC, on May 08, 2026
The mortgage broker made it a little tiring, but after that, it was smooth sailing
Hardeeville, on Apr 25, 2026
I like the attention I get. If there is a problem they are on it immediately
Hardeeville, on May 10, 2026
[name removed] has been very quick to respond to our inquiries and has resolved issues in a very satisfactory manner. [name removed] has been very great to work with. Thank you.
Hardeeville, on Apr 24, 2026
The fact that 100% of all issues I had fall back to one think lack of supervision
Hardeeville, SC, on May 02, 2026
[name removed] was an amazing salesperson. He was very understanding of our needs and easy to work with. Our superintendent, [name removed], communicated with us weekly through emails and/or texts with progress reports and updates.
Hardeeville, on May 07, 2026
All the people involved were wonderful to work with. My only negative would be that you are not able to make a change once construction is underway. I understand big structural changes but adding some tile or changing a color etc should be more accessible to the homeowner.
Hardeeville, on Apr 23, 2026
Both [name removed] at Mastercare and [name removed] in Sales were great to work with. They answered all my questions promptly and with thought.
Hardeeville, SC, on May 01, 2026
[name removed] at the sales office is superb asset to the [name removed] experience. I never felt pressured and he always seemed genuine.
Hardeeville, on May 07, 2026
The biggest problem I have is the Access Road 50 feet from our house, I call a number of times about this road causing a lot of dust and debris in the back of our house which we have a pool and spent a lot of money on this I finally called the [name removed] country building department and request an order of conditions for this project and they did take care of this so far . I really need to talk with someone at [name removed] about this not only the dust but security as well. I thought this was a gated community? I also had a problem with the landscapers, a couple of weeks ago we had two landscapers digging around the electrical cabinet in front of the house. I went out and told them to be careful because there are live wires connected from the power box to the light pole, these wires are above the ground, don't know why? Any way we lost cable, we called spectrum and they stated that there was trouble in the area and to wait. I advised them that there were landscapers digging around that area. This went on for over 5 days it got so bad I lost 5 days of business and most of all we couldn't work anything in the house like the doorbells, the pool, lights. Our phones, everything that has to do with internet. Spectrum Finally came out only to install our new neighbor, and they found the fiber cable has been cut!! But what really got us so upset is the landscaper taped it bad together! they knew it was damage but NEVER told anyone! if they have said something to anyone this could have been repaired and I would not have lost any business.
Hardeeville, SC, on Apr 30, 2026
The builder kept in constant contact with updates and was always available to respond to questions and concerns
Hardeeville, on May 04, 2026
She made sure issue was handled correctly very pleased with her. She deserves a raise
Hardeeville, on Apr 23, 2026
From our first visit and working with [name removed] and throughout the build with [name removed] and finally with with [name removed], the whole process and communications went very smoothly.
Hardeeville, on Apr 27, 2026
Follow thru took some pushing and push back not always appreciated. 7 months in and still have items not done. Disappointed with dead landscaping replacement and timing of this as well.
Hardeeville, SC, on Apr 30, 2026
Our building supervisor [name removed] was fantastic. He provided weekly updates with pictures and kept us informed throughout the building process. Our biggest disappointment was the pool. The pool was dirty and was not able to be turned on during out main walkthrough 1 week prior to closing. Despite expressing our concern, the pool was still dirty and not operational at the final walkthrough the day of closing. Very disappointed in Minto on the pool. At 208,000$, that pool should have been 100% clean and ready to use upon our closing. [name removed] can and should do better with the pool options. It should not be dependent on the home owner having wifi/internet. Provide the 1,000$ remote control so the home owner can see everything work before closing. We almost stopped our payment at closing due to not seeing everything work. And after closing, the pool was so full of construction dirt it was not operation for over 2 weeks. Once again, [name removed] can and should do better when it comes to the pool option. That is our only disappointment. The house is great. [name removed] was terrific!!!
Hardeeville, on Apr 25, 2026
My Master Care agent, [name removed] absolutely phenomenal! Her communication is exceptional and she truly cares about her clients.
Hardeeville, SC, on Apr 29, 2026
[name removed] was amazing throughout the entire process. [name removed] was an excellent salesperson and fun to work with as well. We had a great team with both of these guys!
Hardeeville, on Apr 22, 2026
We were happy with everything except our master bath tile shower. They had to come back about 4 times to fix pits in the grout just doing patch work and the last time they came, they finally scored the grout in the whole shower and put new grout in. It’s much better but still not the best.
Hardeeville, on Apr 24, 2026
Very happy here. [name removed], our sight supervisor was excellent. [name removed], our sale representative was excellent. Glad to be in Minto Community. [name removed]
Hardeeville, SC, on Apr 28, 2026
Liked the entire process..The communication between our sales associate, builder, and us was just outstanding. Any question we had was addressed IMMEDIATELY. Our sales associate and builder sent us video updates every week.
Hardeeville, on Apr 22, 2026
Time it has taken for landscaping issues to be resolved.
Hardeeville, SC, on Apr 28, 2026
I was happy that we were given plenty of advanced notice for meetings from picking our As & Bs, to meet the builder, the walk through, closing & meeting with Master Care. This was very helpful since we care for my Mother-in-Law who has dementia. I was not very happy when an accidental flood occurred New Year’s [name removed] & I wasn’t notified immediately, however our Builder Supervisor notified us on Friday 1/9 what happened and insured me that everything was cleaned up an that he did notify [name removed] (my building inspector) earlier in the week and [name removed] took pictures but [name removed] never notified me until I contacted him after speaking with our building Supervisor and [name removed] only shared the pictures with me on Sunday night 1/11 at 10:30pm after asking him several times to send them. On the 1/12 I was notified that the closing would be on 3/9 and I told them that I just had a flood. So it was hard for me to believe that my cottage would be ready for a walk though on 3/2. I was so skeptical that I flew down at the end of January and met with my Building Supervisor who did do a great job with the cleanup and removal & replaced of everything that had been damaged by the flood.
Hardeeville, on Apr 16, 2026
Promptly providing contractors to resolve issues and follow up by our MasterCare representative [name removed], to insure completion
Hardeeville, on Apr 21, 2026
[name removed] has been very responsive and helpful. She represents [name removed] well. It is a pleasure to work with her.
Hardeeville, SC, on Apr 23, 2026
Design appointment could have been more thorough. It went well and she was friendly and helpful but there were half a dozen “surprises” when I did my walk through that should have been discussed in the design meeting
Hardeeville, on Apr 16, 2026
We love the quality of the home. We love the upgrade choices we had when purchasing the home. We love the communication between us and the building supervisor. The home is simply beautiful and we are very pleased.
Hardeeville, on Apr 20, 2026
Have enjoyed working with everyone I've come into contact with, especially [name removed] and Will from the Construction team and MasterCare.
Hardeeville, SC, on Apr 22, 2026
The purchase experience was stellar! Dominik “Dom” [name removed] was our salesperson and my wife were extremely impressed by his professionalism, steady stream of information and availability to answer any question that arose before, during and after the sale of our house. Not only was “Dom” really good at his job but he also made the process fun and that is a compliment to easy-going personality. Honestly, I privately dreaded this process because of past experiences with other companies but “Dom” made it enjoyable. He is very valuable to [name removed] and should be rewarded for the way he represents the company and his comprehensive explanations how the entire process works and his prompt responses to any questions we had. He probably has a million things going on everyday but truly when we had a question, he was there! After the sales process, we moved on to the building process and were assigned [name removed], the construction superintendent. Wow! We decided right off and the beginning of the building process that we were extremely fortunate in having [name removed] assigned to us as our Buiding Superintendent. We first met him at “Meet the Builder” day which we traveled from Charleston, South [name removed] to attend. In the office, [name removed] articulated the building process to us in a detailed manner whereby we really had no questions due to his knowledge and background. He informed us that he would keep us informed entirely throughout the building process and he certainly kept his promise. [name removed] is extremely gifted in this field and his knowledge of the home building process made us feel at ease at each step. Like “Dom”, he was always made himself available for any amateur questions we had and we had many. It didn’t matter because [name removed] would so eloquently would ease our stress and answer and explain things in an understandable manner and returned each and every call promptly with a competent, detailed answer. We have never experienced such great customer friendly service and when you purchase a major item such as a house, you hope for that quality service. However, our hope turned into a reality as [name removed] bailed every deadline, updated us promptly and extensively with photos, detailed explanations all with a smile. Like “Dom”, I don’t know how they are so graceful and remember things with all they have going on but [name removed] is definitely a cut above any building superintendent we have met and his skills on the front line will undoubtedly illustrate [name removed]’s commitment to excellence and both he and “Dom” should be rewarded for their dedication to making home buyers feel comfortable in making a large investment. [name removed] even stopped by several times after we moved in just to make sure we had everything we needed. He earned a “10” rating in every aspect of this process and believe he should be recognized for his hard work, communication, knowledge and attention to detail in organizing all the fine details to insure the actual builders were doing a high quality job, which they did. Aside from the hardship of moving after living in the same house for close to 30 years, the move in went smoothly and the many contractors continued to work hard to build on our street, Sandcastle Drive. They were always respectful to our parking needs, cleanup and adjusting to having a now full-time residents living in between other houses being built. The home builders and trades always kept the areas clean and accessible during the move-in process and they are the unsung heroes of this operation and they should be rewarded and acknowledged as we appreciate them. Everyday they show up and do a hard job in changing weather, changing neighbors and areas and do so in a complete rhythmic flow that just works because they go out of their way with true hard work and grit to go finish their job and not only finish their jobs but finish them brilliantly! We were assigned to MasterCare Superintendent [name removed]. We only met [name removed] once so I can’t give a detailed review because our after move-in was short but he arranged immediately for the small issues to be resolved with fixes. So he is 1 for 1 as they say in baseball and I’m sure our year with [name removed] with flow smoothly as the buying and building process went. If I had to say 1 area which we could have used help on during and specifically after moving in was receiving a detailed presentation on how to navigate this community through the many tentacles of the social media set-up (example [name removed] Reach, Group activities. A large part of that deficiency’s are a result of my complete lack of social medial awareness. My wife and I were the odd couple and have limited experience in that area and we never even had a Facebook page in our lives. Therefore, that’s on us but as we learn on a daily basic how to traverse through this area, it is quite overwhelming. Nevertheless, it is just another thing to learn and I saw several introductory classes offered for buyers just like us to help out in this area so that is a big positive and kudos to [name removed] and the [name removed] Staff in thinking ahead and providing that help with will be extremely needed when we reach the point we can partake. We thank [name removed] for their selection of quality personnel in all areas and really look forward to eventually taking advantage in all this community has to offer, which is plenty! Thanks again for everyone’s combined effort in making this process such a success.
Hardeeville, on Apr 14, 2026
I like my Mastercare [name removed], [name removed]. She has always been there for us in a friendly, efficient and communicative manner. I disliked not having more of a say or choice. All options were astromincally overpriced so had to leave things out. Some options were not discussed so was unaware and too late to add. Basic options were outdated so had to upgrade. Some work was sub par. Driveways are not wide enough. For an active community, no sidewalks along streets so have to keep stopping and/or moving over for safety. [name removed] doesn't bend on certain things so had to make choices which affected us. Not being given lights, fans, choosing to not do mirror pages. And not having any price reduction was not right. I speak with family and friends and when I tell them that, they are shocked because their builder didn't do that. There are Not enough amenities for amount if people. We're old another community center. But found out after purchase that it is far off.
Hardeeville, SC, on Apr 21, 2026
[name removed] and [name removed] did a great job walking us through the options; we just thought they were locked in much sooner then necessary and doing them seperatly made thinks harder
Hardeeville, on Apr 13, 2026
My builder [name removed] and latest Mastercare rep [name removed] have been superb through my whole process. The worst part was just the wait to get into the house because I was so anxious to be there. Thank goodness they delivered Early!!
Hardeeville, on Apr 14, 2026
The whole experience was really good. My only disappointment would be the interior doors. I had no idea they would be hollow.
Hardeeville, SC, on Apr 21, 2026
Refusal to make any adaptations, carelessness of workmanship, quality of construction
Hardeeville, on Apr 10, 2026
Communication was easy and fast responses. Love our home
Hardeeville, on Apr 13, 2026
Like - the prompt responsiveness of Master Care [name removed] Will [name removed]. We have worked with Will on a number of issues related to our home, and he is consistently prompt and helpful. He is truly a highly respected pro. We are fortunate to work with him!!! Dislike - we have had to engage with [name removed] on a number of issues, and I feel that if greater care was taken by the trades at the build stage, we would not be having as many issues as we are.
Hardeeville, SC, on Apr 17, 2026
The sales staff ([name removed])was very informative, & from the 1st inspection to the final walk thru [name removed] was very helpful, answering all our questions, and helping us thru the move in.
Hardeeville, on Apr 11, 2026
[name removed] has been very attentive to our needs. No issue being too small. We feel heard.
Hardeeville, on Apr 09, 2026
The staff is always there and receptive to working through any issues that I have needed to raise.
Hardeeville, on Apr 10, 2026
loved my builder, [name removed], and my follow up super, [name removed]. The whole deposit/calculations/pre-closing process leaves a lot to be desired.
Hardeeville, SC, on Apr 16, 2026
Everything was very smooth and easy to understand. The process was great!
Hardeeville, on Apr 09, 2026
Everyone who represented the [name removed] organization has been great. [name removed], our rep through this 1st year in home, has been ultra responsive and attentive to our needs. She truly cares that her customers are happy and is diligent in resolving issues for us.
Hardeeville, on Apr 10, 2026
My experience with [name removed] personnel has been wonderful, starting with [name removed], then [name removed], then [name removed]. All these guys are exceptional. I do wish [name removed] had sidewalks as I do a lot of walking and do not always feel safe. [name removed] needs to think about the safety of the residents. Several bushes need to be replanted as the roots are showing. Outside lighting does not seem adequate at night, especially on the interior sidewalks off the street. It's pitch dark! Too many people ignore the stop signs and speed limit, not just contractors but many residents. Basically, I love living here.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Hardeeville, SC, on May 11, 2026
Each individual we met and/or worked with was friendly, honest, and professional. [name removed] started our process and was helpful throughout. [name removed] and [name removed] made our dream come true with the new build. Closing was a breeze.
Hardeeville, SC, on May 11, 2026
Everything went smoothly! I was particularly impressed with our building manager, [name removed] page! On several occasions he went above and beyond to help us transition into our new home! He was constantly checking on us the first few weeks and asking us if we needed help! Thanks to [name removed] we quickly had some of our two week issues taken care of. He identified a red spot in the shower was missing grout, determined that we were supposed to have crown molding in our guest bathroom, removed a red spot on the tile grout and personally brought me a shelf bracket that was missing from one of the cabinets. He also stopped by to help me with a tricky part of a garage cabinet I was having trouble with. I cannot say enough about how professional, friendly and helpful [name removed] has been through the whole process! He is truly an asset to your company!
Hardeeville, SC, on May 10, 2026
It started with [name removed] at the sales office, He was amazing and made everything happen so great!!! And our builder [name removed] also soooooooooooo Awesome!!! He kept us updated and always sent us pictures as our house was being built. He was always a phone call away when ever we had questions. Our experience with [name removed] was very comfortable through this whole journey and he still is there for us with anything we ever need. Great builder!!! Great guy!!! And we are loving the community!!!!! Couldn’t be happier!!!!!!
Hardeeville, SC, on May 08, 2026
The mortgage broker made it a little tiring, but after that, it was smooth sailing
Hardeeville, SC, on May 02, 2026
[name removed] was an amazing salesperson. He was very understanding of our needs and easy to work with. Our superintendent, [name removed], communicated with us weekly through emails and/or texts with progress reports and updates.
Hardeeville, SC, on May 01, 2026
[name removed] at the sales office is superb asset to the [name removed] experience. I never felt pressured and he always seemed genuine.
Hardeeville, SC, on Apr 30, 2026
The builder kept in constant contact with updates and was always available to respond to questions and concerns
Hardeeville, SC, on Apr 30, 2026
Our building supervisor [name removed] was fantastic. He provided weekly updates with pictures and kept us informed throughout the building process. Our biggest disappointment was the pool. The pool was dirty and was not able to be turned on during out main walkthrough 1 week prior to closing. Despite expressing our concern, the pool was still dirty and not operational at the final walkthrough the day of closing. Very disappointed in Minto on the pool. At 208,000$, that pool should have been 100% clean and ready to use upon our closing. [name removed] can and should do better with the pool options. It should not be dependent on the home owner having wifi/internet. Provide the 1,000$ remote control so the home owner can see everything work before closing. We almost stopped our payment at closing due to not seeing everything work. And after closing, the pool was so full of construction dirt it was not operation for over 2 weeks. Once again, [name removed] can and should do better when it comes to the pool option. That is our only disappointment. The house is great. [name removed] was terrific!!!
Hardeeville, SC, on Apr 29, 2026
[name removed] was amazing throughout the entire process. [name removed] was an excellent salesperson and fun to work with as well. We had a great team with both of these guys!
Hardeeville, SC, on Apr 28, 2026
Liked the entire process..The communication between our sales associate, builder, and us was just outstanding. Any question we had was addressed IMMEDIATELY. Our sales associate and builder sent us video updates every week.
Hardeeville, SC, on Apr 28, 2026
I was happy that we were given plenty of advanced notice for meetings from picking our As & Bs, to meet the builder, the walk through, closing & meeting with Master Care. This was very helpful since we care for my Mother-in-Law who has dementia. I was not very happy when an accidental flood occurred New Year’s [name removed] & I wasn’t notified immediately, however our Builder Supervisor notified us on Friday 1/9 what happened and insured me that everything was cleaned up an that he did notify [name removed] (my building inspector) earlier in the week and [name removed] took pictures but [name removed] never notified me until I contacted him after speaking with our building Supervisor and [name removed] only shared the pictures with me on Sunday night 1/11 at 10:30pm after asking him several times to send them. On the 1/12 I was notified that the closing would be on 3/9 and I told them that I just had a flood. So it was hard for me to believe that my cottage would be ready for a walk though on 3/2. I was so skeptical that I flew down at the end of January and met with my Building Supervisor who did do a great job with the cleanup and removal & replaced of everything that had been damaged by the flood.
Hardeeville, SC, on Apr 23, 2026
Design appointment could have been more thorough. It went well and she was friendly and helpful but there were half a dozen “surprises” when I did my walk through that should have been discussed in the design meeting
Hardeeville, SC, on Apr 22, 2026
The purchase experience was stellar! Dominik “Dom” [name removed] was our salesperson and my wife were extremely impressed by his professionalism, steady stream of information and availability to answer any question that arose before, during and after the sale of our house. Not only was “Dom” really good at his job but he also made the process fun and that is a compliment to easy-going personality. Honestly, I privately dreaded this process because of past experiences with other companies but “Dom” made it enjoyable. He is very valuable to [name removed] and should be rewarded for the way he represents the company and his comprehensive explanations how the entire process works and his prompt responses to any questions we had. He probably has a million things going on everyday but truly when we had a question, he was there! After the sales process, we moved on to the building process and were assigned [name removed], the construction superintendent. Wow! We decided right off and the beginning of the building process that we were extremely fortunate in having [name removed] assigned to us as our Buiding Superintendent. We first met him at “Meet the Builder” day which we traveled from Charleston, South [name removed] to attend. In the office, [name removed] articulated the building process to us in a detailed manner whereby we really had no questions due to his knowledge and background. He informed us that he would keep us informed entirely throughout the building process and he certainly kept his promise. [name removed] is extremely gifted in this field and his knowledge of the home building process made us feel at ease at each step. Like “Dom”, he was always made himself available for any amateur questions we had and we had many. It didn’t matter because [name removed] would so eloquently would ease our stress and answer and explain things in an understandable manner and returned each and every call promptly with a competent, detailed answer. We have never experienced such great customer friendly service and when you purchase a major item such as a house, you hope for that quality service. However, our hope turned into a reality as [name removed] bailed every deadline, updated us promptly and extensively with photos, detailed explanations all with a smile. Like “Dom”, I don’t know how they are so graceful and remember things with all they have going on but [name removed] is definitely a cut above any building superintendent we have met and his skills on the front line will undoubtedly illustrate [name removed]’s commitment to excellence and both he and “Dom” should be rewarded for their dedication to making home buyers feel comfortable in making a large investment. [name removed] even stopped by several times after we moved in just to make sure we had everything we needed. He earned a “10” rating in every aspect of this process and believe he should be recognized for his hard work, communication, knowledge and attention to detail in organizing all the fine details to insure the actual builders were doing a high quality job, which they did. Aside from the hardship of moving after living in the same house for close to 30 years, the move in went smoothly and the many contractors continued to work hard to build on our street, Sandcastle Drive. They were always respectful to our parking needs, cleanup and adjusting to having a now full-time residents living in between other houses being built. The home builders and trades always kept the areas clean and accessible during the move-in process and they are the unsung heroes of this operation and they should be rewarded and acknowledged as we appreciate them. Everyday they show up and do a hard job in changing weather, changing neighbors and areas and do so in a complete rhythmic flow that just works because they go out of their way with true hard work and grit to go finish their job and not only finish their jobs but finish them brilliantly! We were assigned to MasterCare Superintendent [name removed]. We only met [name removed] once so I can’t give a detailed review because our after move-in was short but he arranged immediately for the small issues to be resolved with fixes. So he is 1 for 1 as they say in baseball and I’m sure our year with [name removed] with flow smoothly as the buying and building process went. If I had to say 1 area which we could have used help on during and specifically after moving in was receiving a detailed presentation on how to navigate this community through the many tentacles of the social media set-up (example [name removed] Reach, Group activities. A large part of that deficiency’s are a result of my complete lack of social medial awareness. My wife and I were the odd couple and have limited experience in that area and we never even had a Facebook page in our lives. Therefore, that’s on us but as we learn on a daily basic how to traverse through this area, it is quite overwhelming. Nevertheless, it is just another thing to learn and I saw several introductory classes offered for buyers just like us to help out in this area so that is a big positive and kudos to [name removed] and the [name removed] Staff in thinking ahead and providing that help with will be extremely needed when we reach the point we can partake. We thank [name removed] for their selection of quality personnel in all areas and really look forward to eventually taking advantage in all this community has to offer, which is plenty! Thanks again for everyone’s combined effort in making this process such a success.
Hardeeville, SC, on Apr 21, 2026
[name removed] and [name removed] did a great job walking us through the options; we just thought they were locked in much sooner then necessary and doing them seperatly made thinks harder
Hardeeville, SC, on Apr 21, 2026
Refusal to make any adaptations, carelessness of workmanship, quality of construction
Hardeeville, SC, on Apr 17, 2026
The sales staff ([name removed])was very informative, & from the 1st inspection to the final walk thru [name removed] was very helpful, answering all our questions, and helping us thru the move in.
Hardeeville, SC, on Apr 16, 2026
Everything was very smooth and easy to understand. The process was great!
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Hardeeville, on May 14, 2026
[name removed], [name removed] and [name removed] have an absolute pleasure to work with!
Hardeeville, on May 14, 2026
[name removed], [name removed]’s, [name removed]
Hardeeville, on May 13, 2026
Feels like I am just a number, not a home owner.
Hardeeville, on May 10, 2026
[name removed] has been very quick to respond to our inquiries and has resolved issues in a very satisfactory manner. [name removed] has been very great to work with. Thank you.
Hardeeville, on May 07, 2026
All the people involved were wonderful to work with. My only negative would be that you are not able to make a change once construction is underway. I understand big structural changes but adding some tile or changing a color etc should be more accessible to the homeowner.
Hardeeville, on May 07, 2026
The biggest problem I have is the Access Road 50 feet from our house, I call a number of times about this road causing a lot of dust and debris in the back of our house which we have a pool and spent a lot of money on this I finally called the [name removed] country building department and request an order of conditions for this project and they did take care of this so far . I really need to talk with someone at [name removed] about this not only the dust but security as well. I thought this was a gated community? I also had a problem with the landscapers, a couple of weeks ago we had two landscapers digging around the electrical cabinet in front of the house. I went out and told them to be careful because there are live wires connected from the power box to the light pole, these wires are above the ground, don't know why? Any way we lost cable, we called spectrum and they stated that there was trouble in the area and to wait. I advised them that there were landscapers digging around that area. This went on for over 5 days it got so bad I lost 5 days of business and most of all we couldn't work anything in the house like the doorbells, the pool, lights. Our phones, everything that has to do with internet. Spectrum Finally came out only to install our new neighbor, and they found the fiber cable has been cut!! But what really got us so upset is the landscaper taped it bad together! they knew it was damage but NEVER told anyone! if they have said something to anyone this could have been repaired and I would not have lost any business.
Hardeeville, on May 04, 2026
She made sure issue was handled correctly very pleased with her. She deserves a raise
Hardeeville, on Apr 27, 2026
Follow thru took some pushing and push back not always appreciated. 7 months in and still have items not done. Disappointed with dead landscaping replacement and timing of this as well.
Hardeeville, on Apr 25, 2026
My Master Care agent, [name removed] absolutely phenomenal! Her communication is exceptional and she truly cares about her clients.
Hardeeville, on Apr 24, 2026
Very happy here. [name removed], our sight supervisor was excellent. [name removed], our sale representative was excellent. Glad to be in Minto Community. [name removed]
Hardeeville, on Apr 22, 2026
Time it has taken for landscaping issues to be resolved.
Hardeeville, on Apr 21, 2026
[name removed] has been very responsive and helpful. She represents [name removed] well. It is a pleasure to work with her.
Hardeeville, on Apr 20, 2026
Have enjoyed working with everyone I've come into contact with, especially [name removed] and Will from the Construction team and MasterCare.
Hardeeville, on Apr 14, 2026
The whole experience was really good. My only disappointment would be the interior doors. I had no idea they would be hollow.
Hardeeville, on Apr 13, 2026
Like - the prompt responsiveness of Master Care [name removed] Will [name removed]. We have worked with Will on a number of issues related to our home, and he is consistently prompt and helpful. He is truly a highly respected pro. We are fortunate to work with him!!! Dislike - we have had to engage with [name removed] on a number of issues, and I feel that if greater care was taken by the trades at the build stage, we would not be having as many issues as we are.
Hardeeville, on Apr 11, 2026
[name removed] has been very attentive to our needs. No issue being too small. We feel heard.
Hardeeville, on Apr 10, 2026
loved my builder, [name removed], and my follow up super, [name removed]. The whole deposit/calculations/pre-closing process leaves a lot to be desired.
Hardeeville, on Apr 10, 2026
My experience with [name removed] personnel has been wonderful, starting with [name removed], then [name removed], then [name removed]. All these guys are exceptional. I do wish [name removed] had sidewalks as I do a lot of walking and do not always feel safe. [name removed] needs to think about the safety of the residents. Several bushes need to be replanted as the roots are showing. Outside lighting does not seem adequate at night, especially on the interior sidewalks off the street. It's pitch dark! Too many people ignore the stop signs and speed limit, not just contractors but many residents. Basically, I love living here.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Hardeeville, on May 14, 2026
Like the building superintendent [name removed] and the MasterCare [name removed].
Hardeeville, on May 13, 2026
Everything is beyond expectations. [name removed] is a breeze to work with
Hardeeville, on May 05, 2026
They do not cut the grass, do not replace dead plants that you have put a work order in for, weeds are bad , your HOA fee is not going to the promises that Mintos has given us in [name removed].
Hardeeville, on Apr 28, 2026
At build finding out that there is only one drawing for every house and that it’s used with the options in mind they don’t individually accommodate homes
Hardeeville, on Apr 25, 2026
I like the attention I get. If there is a problem they are on it immediately
Hardeeville, on Apr 24, 2026
The fact that 100% of all issues I had fall back to one think lack of supervision
Hardeeville, on Apr 23, 2026
Both [name removed] at Mastercare and [name removed] in Sales were great to work with. They answered all my questions promptly and with thought.
Hardeeville, on Apr 23, 2026
From our first visit and working with [name removed] and throughout the build with [name removed] and finally with with [name removed], the whole process and communications went very smoothly.
Hardeeville, on Apr 22, 2026
We were happy with everything except our master bath tile shower. They had to come back about 4 times to fix pits in the grout just doing patch work and the last time they came, they finally scored the grout in the whole shower and put new grout in. It’s much better but still not the best.
Hardeeville, on Apr 16, 2026
Promptly providing contractors to resolve issues and follow up by our MasterCare representative [name removed], to insure completion
Hardeeville, on Apr 16, 2026
We love the quality of the home. We love the upgrade choices we had when purchasing the home. We love the communication between us and the building supervisor. The home is simply beautiful and we are very pleased.
Hardeeville, on Apr 14, 2026
I like my Mastercare [name removed], [name removed]. She has always been there for us in a friendly, efficient and communicative manner. I disliked not having more of a say or choice. All options were astromincally overpriced so had to leave things out. Some options were not discussed so was unaware and too late to add. Basic options were outdated so had to upgrade. Some work was sub par. Driveways are not wide enough. For an active community, no sidewalks along streets so have to keep stopping and/or moving over for safety. [name removed] doesn't bend on certain things so had to make choices which affected us. Not being given lights, fans, choosing to not do mirror pages. And not having any price reduction was not right. I speak with family and friends and when I tell them that, they are shocked because their builder didn't do that. There are Not enough amenities for amount if people. We're old another community center. But found out after purchase that it is far off.
Hardeeville, on Apr 13, 2026
My builder [name removed] and latest Mastercare rep [name removed] have been superb through my whole process. The worst part was just the wait to get into the house because I was so anxious to be there. Thank goodness they delivered Early!!
Hardeeville, on Apr 10, 2026
Communication was easy and fast responses. Love our home
Hardeeville, on Apr 09, 2026
The staff is always there and receptive to working through any issues that I have needed to raise.
Hardeeville, on Apr 09, 2026
Everyone who represented the [name removed] organization has been great. [name removed], our rep through this 1st year in home, has been ultra responsive and attentive to our needs. She truly cares that her customers are happy and is diligent in resolving issues for us.