Overall Satisfaction
Community Profile
Our story begins in 1955 with a simple belief: that we could build better places to live, work and play, one home and one relationship at a time. Since then, The Minto Group has successfully built a fully-integrated real estate company that can meet the needs of any individual, family, investor or business. We’ve accomplished a lot over the years, and as we continue to celebrate new ventures, milestones, innovations and investments, we’re always looking ahead to what’s possible. Read on to learn more about our journey over the past 60+ years.
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Hardeeville, on Dec 25, 2025
[name removed] and [name removed] have been great to work with and were always very responsive
Hardeeville, SC, on Dec 26, 2025
[name removed] our builder was awesome! He explained the process and time frame and answered all our questions!
Hardeeville, on Dec 22, 2025
This is our Second purchase here and we could not be happier with both of our homes
Hardeeville, SC, on Dec 25, 2025
I signed a contract in July 2025, and didn't hear from the manager of my build until I called him on November 2. No contact about my house at all. My sales rep was GREAT. And My designer, [name removed] was the absoulte BEST. But not getting updates about my home was WRONG!
Hardeeville, on Dec 22, 2025
The whole process was very smooth. Love the Mastercare program. No dislikes at all. Love that [name removed] is so quick on any issues we have. A++
Hardeeville, SC, on Dec 24, 2025
Design process is outdated and website needs complete revision - impossible to see colors, textures and other options Pressure to complete selections and make deposits - timeline very accelerated Limited design choices and quality of products (especially Level 1) similar to baseline "track builder" (i.e. DR [name removed]) Pricing on options extremely inflated Interactions were abrupt and brief during design process Closing process was impersonal and unprofessional Limitations of financing very restrictive - use of US [name removed] caused issues with bank rate availability (not a US [name removed] customer) Communications of incentives were unclear Interactions at move in very brief and assigned First Service maintenance unavailable at closing (open questions) Completion of job superintendent satisfaction survey while superintendent present was extremely awkward and unprofessional.
Hardeeville, on Dec 20, 2025
This has been the best experience. [name removed] has made it very easy and smooth transition.
Hardeeville, SC, on Dec 22, 2025
Frpm Sales, to construction, to warranty all Minto Representatives, easy to reach and very responsive.
Hardeeville, on Dec 24, 2025
Shift to 1 year warranty based on your failure to execute contract.
Hardeeville, on Dec 19, 2025
I like that they listened to my areas I wanted improved and repaired everything
Hardeeville, SC, on Dec 22, 2025
From Sales and design these were the most enjoyable steps in the process.
Hardeeville, on Dec 14, 2025
Very strict HOA not as responsive to the community as we had hoped
Hardeeville, on Dec 18, 2025
Easy to live here. Beautiful community. House is well built. Love all the amenities.
Hardeeville, SC, on Dec 21, 2025
Everyone was great. [name removed] was our construction manager and was absolutely fantastic.
Hardeeville, on Dec 16, 2025
The good news, we have very few issues with our house after we moved in. Only minor items and they was addressed quickly. The house was ready when we moved in
Hardeeville, SC, on Dec 20, 2025
[name removed] did an excellent job with communication and returned calls quickly. He was obviously very interested in giving us a very good, well built home. He should be commended for!
Hardeeville, on Dec 10, 2025
Felt that quality of materials was lacking in some areas. (e.g. price per square foot did not match level of quality materials). -Use of flat paint in bathroom and kitchen areas. -certain safety features were options. (step down into shower standard) -1/2 inch step into garage -Undersized microwave
Hardeeville, on Dec 16, 2025
At the time we closed incentives were being offered to new customers. Nothing was offered to us. We realize this happens but it still makes us feel less important.
Hardeeville, SC, on Dec 19, 2025
Great customer service from [name removed] in sales to [name removed] in design to [name removed] in construction and Will in customer followup
Hardeeville, on Nov 28, 2025
From start to the end of our first year, we have any problems that couldn’t be addressed. The few times we needed repairs, they were taken care of promptly.
Hardeeville, on Dec 12, 2025
Sometimes.its hard to get [name removed] to address certain items and I have to push to get it done. But it always gets done!
Hardeeville, SC, on Dec 19, 2025
I didnt really like the sales process with [name removed]. This was my 2nd purchase and liked [name removed] much better on my 1st purchase. Should have used him the 2nd time. I wasn't offered the incentive, which was already out when I purchased. [name removed] said things like "you need to sign this, per management! [name removed] congratulated me on the day of my closing, while [name removed] sent a followup email 18 days later. On the other hand, my Superintendent, [name removed] was excellent and a very good comunicator! Plus he responds very quickly. I couldn't have asked for a better superintendent!
Hardeeville, on Nov 25, 2025
[name removed] closing was a disaster but overall everything else went smoothly
Hardeeville, SC, on Dec 18, 2025
Disliked: The rigidity of [name removed]. They were totally inflexible on all aspects of the process. Liked: The quality of construction and being informed of the progress of the build.
Hardeeville, on Nov 21, 2025
I thought [name removed] was great. I just have one small issue let’s see how it goes.
Hardeeville, on Dec 06, 2025
[name removed] was our construction superintendent. He was the best to work with. He kept us informed and did everything we wanted. GIVE HIM A RAISE!!!
Hardeeville, SC, on Dec 17, 2025
[name removed] went above and beyond to be attentive and incredibly helpful and personable! We were so very pleased with him!
Hardeeville, on Nov 19, 2025
Quality of work was very poor. Uneven walls and floors. Scheduled workers are no shows. Your assigned Supervisors and Mastercare Reps keep changing and you have to always start at the beginning and prove that you didn’t cause the damage that was supposed to be fixed. One strong example is that the tub was severely damaged upon final walk thru. It was noted and repaired after closing. [name removed] after the repairs were made the compound used started to break down with each use or cleaning of the bath. We reported it along with sagging floors and a few other minor things like a toilet paper holder that was mounted to a seam and went through the wall upon changing toilet paper roll. We were leaving for a few months and our Mastercare [name removed] said that all would be repaired once we returned back to the home. We returned to learn that we had a new [name removed] and at that point we had to provide proof that we did not damage the bath ourselves. We had to justify that we somehow didn’t push the toilet paper holder through the wall intentionally. We were told that only a few scratches would be fixed in the bath. When repair man came to fix bath he said that the original repair was done by using spray paint and improper compounds and said he would have to recoat the entire bath. When it came time for toilet paper holder repair we were told by our MC [name removed] that he will only approve the patching of the wall. No sanding, no painting and that he would not reinstall the toilet paper holder. We understood we were responsible for the painting because we had it painted ourselves. But found it very petty that he would not cover the sanding or installing the toilet paper holder. The drain plug in bathroom sink lays crooked and you have to push the stopper down with your finger to hold the water. Plumber came to fix it and said to us that the faucet was installed too far back and it doesn’t align correctly with drain stopper and would need to be replaced. MC [name removed] said if it holds water when we push it down with our fingers then it is doing its job and will not be replaced. So our brand new home of $600k has a drain stopper that will always sit crookedly and is fine thru Minto Standards. Our dining room accent wall had an inch and 3/4 difference from left to right on the header. Initial repair of that showed a warped support beam. That was solved with having a painter use wood shims and plaster to make the wall appear even. So the quality of work that went into our build was very substandard and disappointing. Our concrete floor throughout the entire home is uneven. When the living room area was being fixed it was proven to have major high and low areas that needed to be leveled. So they had to dig out some areas and build up others. The hassle of having to move all of your furniture and belongings from dining and living room area, the noise, dust and odors from chemicals make you just decide to live with uneven floors in other rooms. We are Senior Citizens and thought we were building a quality home to retire in and that has not been the case.
Hardeeville, on Dec 05, 2025
The people always showed empathy and commitment with us.
Hardeeville, SC, on Dec 14, 2025
Updates were great throughout the building process!
Hardeeville, on Nov 17, 2025
Working with Haleigh has been a pleasure. She is responsive, attentive, and takes the time to clearly explain the process for resolving any issues. Haleigh stays on top of the vendors to ensure work is completed promptly and as promised. She has consistently excelled at every stage of this process. However, I believe the first question in the survey, "Overall, I am satisfied with the quality of my new home," is not a fair assessment of the master care representatives' performance. These representatives are not responsible for the design or construction of the home, which directly impacts its quality. If an issue is design-related and beyond the control of a master care representative, it is unfair to negatively impact their performance rating based on this question. Instead, they should be evaluated on their effectiveness in helping us navigate any quality issues, rather than the overall quality of the home, which may be outside their control. For example, our home has a design issue with the heating and air conditioning system. We purchased a [name removed] pocket door upgrade, but the design of the HVAC system does not account for the effects when the door is closed. Essentially, we've paid for an upgrade we cannot fully utilize, which is a reflection of the home's quality and beyond the control of a master care representative.
Hardeeville, on Dec 04, 2025
Our dissatifaction with [name removed] has nothing to do with [name removed]. [name removed] our original superintendent was phenominal with everthing and [name removed] was helpful to us. He has been very responsive to us when we have had issues "inside" our home. However, we have had issues with the sloppy painting on the inside of our hom and outside. There were parts of our walls and molding that were not painted or was not given a proper second coat of paint. We re-painted ourselves, which we did not expect to do. We have had ongoing issues with an elongated crack in the cement in garage which they offered to fix. We have been told that the subcontractor is waiting for payment from [name removed] in order to get the work done. We also have been having serious issues with the cracking of cement in front of our driveway. When we signed to buy a "new" home, we did not expect to endure sloppy workmanship inside and out. We have heard the word "tolerance" which is intolerable to us. As we have stated to [name removed] and to [name removed], "If you would not accept the cracks in the cement inside and out, then why should we". Someone by the name of [name removed] wrote us email stating basically the HOA is determining the "next steps" with regards to the sloppy cement work in our driveway. So basically brushing us off. We love our home, but not the BS to get things fixed. Do better [name removed]. If you would like to speak with me about these issues, you can contact me ata 508-837-8634. We are in the habit of writing such strong emails, but we are frustrated. Hopefully when you read this survey, we can get some resolution for us so we can finally enjoy our new home free of imperfections.
Hardeeville, SC, on Dec 14, 2025
Well... few things...i thought the time in between group a and group b was...rushed...and maybe thats because i am single and had to make every decision by myself...i felt alittle rushed..also..if im correct...this community is about 8 years old...i thought some of group b options were...dated...i would have liked to see more bold colors...this is the one time and probably the last time in our lives that we can make choices. I woyld have lived some blder vanity choices...white..grey..browns are..blah...i would have lived to have had a red vanity or yellow...i also think that i should have been able to pick my grout color..white grout will be yellow in a year...i have had black and white floors done with black grout...its stunning...the last final thing is..hey about group c options for landscape...i get you want everything to look similar and not have one house stand out but there should be options for that.
Hardeeville, on Dec 01, 2025
[name removed] has been great to work with and timely on his responses and follow-up.
Hardeeville, on Nov 12, 2025
Displeased with the Mastercare commitment to rectify issues with my home, particularly with the driveway pavers and drainage swales.
Hardeeville, on Nov 27, 2025
Our Mastercare [name removed] [name removed] has really worked with us to correct issues.some quality of work needs to be addressed- taping and sheetrocking sub par tape joints visible. Striker plates at doors all were cracked. They were screwed in and not predicted. Contracter cut a hole in roof shingles and plywood causing leakage of water and mold issues wet insulation. Repairs being worked on and everyone has been courteous and helpful. Concrete outside our garage door crushed during construction and its been 6 months and still not repaired.
Hardeeville, SC, on Dec 13, 2025
Availability of sales and construction staff was excellent and helpful.
Hardeeville, on Nov 12, 2025
Plant and lawn maintenance is not consistent with [name removed] quality standards and reliability.
Hardeeville, on Nov 27, 2025
I very much disliked the seven-month battle with [name removed] and [name removed] to get the concrete on my lanai to an acceptable level of appearance. Multiple mud pops and patches to mud pops were very noticeable and noted as "unacceptable" by both me and my realtor during my walkthrough before closing. My sales rep agreed that something would have to be done. Seven months later, one damaged sliding glass door, one damaged screen door, multiple unsuccessful acid washes, and very avoidable headaches pleading with Minto/Mastercare to make it right resulted in Minto paying for cool deck coating to cover the horrible looking concrete. We asked for something like this from the get go. Why did I have to fight so hard and for so long? I'm sure you spent more money on all the unsuccessful half measures and repairs to the doors than on the cool deck. Not to mention how unhappy we were for the entire duration. Totally avoidable if you would have done what was right from the beginning. Yes, I'm still upset over the entire experience. Mohawk RevWood Plus flooring has a lifetime warranty for pet spills, pet accidents, water spills, etc. When my floor was damaged due to water penetrating a seam in the floor, I was immediately told by [name removed] that my floor was not covered by any warranty with regard to water. I had to make calls to Mohawk and provide the information to MasterCare to correct that false statement. I have requested a written document process from Minto/MasterCare to explain the exact process for filing future warranty claims. Mohawk requires an invoice from the builder or "other" documentation that states that I purchased RevWood Plus flooring. I can only find documents that state I purchased "Level 2 Laminate." Mohawk doesn't seem to know what that means when I called them. [name removed] did send somebody from the floor installation company to look at the seam that absorbed the water. They ordered several boxes of flooring and said they need to reinstall that section. Then, a different contractor came when the materials arrived. He banged the two boards together and applied silicon to the seam. I still have several boxes of new flooring that were ordered. I'm ok with the repair at this moment, but I don't have 100% confidence that it will last a "lifetime." So, I would like to know exactly how to get future work done when I can no longer call and text MasterCare. [name removed] is very clear on other warranties (e.g. appliances). Please provide the same level of information for Mohawk flooring. Again, [name removed] did not allow me to file a claim. They required the builder or installer to do it because I didn't have an invoice. Let's clear this up. [name removed] cabinets had to come seven or eight times to finally correct a damaged bathroom cabinet on a work order that [name removed] initiated before I even conducted my walkthrough before closing. It was corrected to an acceptable level two weeks ago. [name removed] was very supportive through the cabinet ordeal and made sure [name removed] continued coming back until it was right. All other issues (e.g. paint, plumbing, etc.) have been addressed quickly and professionally. I will be asking MasterCare to ensure the paint crew gets on their hands and knees at every door frame to remove the white paint that is on the floor at nearly every doorway in my house. They will do this when the come for the one-year nail pop repairs. This should have been cleaned up before my walkthrough. I have attempted to clean a lot of it, but I should not have to be on my hands and knees because of the painter's lack of attention to detail. Yes, that was "dislikes" list up front. Essentially we like/love everything else not listed. I understand that Minto/MasterCare has to deal with tons of homes, homeowners, and contractors on a daily basis. However, I have one home. I worked long and hard to be able to buy and live here. These things matter. Unfortunately the issue with the lanai concrete immediately set the tone for my entire experience with MasterCare because it had to drag on for so long. I was denied my request for [name removed] to either remove the concrete and start over or put a coating on it for seven months. Then [name removed] came on board and made it happen almost immediately. I am grateful that it was finally addressed, but that experience changed my relationship with MasterCare for quite sometime. I am only now able to start putting it behind me. Please don't do that to future buyers.
Hardeeville, SC, on Dec 13, 2025
Working with [name removed] our builder. [name removed] was always responsive, friendly and most importantly always had, or got back to us, with answers to our questions. [name removed] made the whole experience much simpler and kept my wife at ease throughout the entire build process.
Hardeeville, on Nov 24, 2025
The follow through. They have done a very good job, [name removed], [name removed], and [name removed]. Excellent
Hardeeville, SC, on Dec 11, 2025
I loved the weekly updates on the progress. My least favorite was not seeing the options installed prior to choosing. We may have picked different options after seeing them.
Hardeeville, on Nov 10, 2025
We appreciated the professionalism, responsiveness, and helpfulness of the sales, our superintendent and Mastercare team throughout the building process.
Hardeeville, SC, on Dec 08, 2025
We most enjoyed our interactions with [name removed] our supervisor
Hardeeville, on Nov 07, 2025
I had a great experience. I feel my house is well built with a few minor fixes that were taken care of. My Master Care person [name removed] is wonderful.
Hardeeville, on Nov 23, 2025
[name removed] responds quickly to all questions, and she follows up on all the work orders.
Hardeeville, SC, on Dec 08, 2025
The construction supervisor ([name removed]) stayed in touch and was very easy to work with. He answered any questions we had quickly and presented a quality finished product.
Hardeeville, on Nov 05, 2025
[name removed] was always very responsive and respectful when helping us to correct the issues that we faced over the past year in our new home. We are grateful for his help but also disappointed in the lack of care [name removed] put into our build. It was evident that little more care/ detail in the build process would have helped to make this an easier year.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Hardeeville, SC, on Dec 26, 2025
[name removed] our builder was awesome! He explained the process and time frame and answered all our questions!
Hardeeville, SC, on Dec 25, 2025
I signed a contract in July 2025, and didn't hear from the manager of my build until I called him on November 2. No contact about my house at all. My sales rep was GREAT. And My designer, [name removed] was the absoulte BEST. But not getting updates about my home was WRONG!
Hardeeville, SC, on Dec 24, 2025
Design process is outdated and website needs complete revision - impossible to see colors, textures and other options Pressure to complete selections and make deposits - timeline very accelerated Limited design choices and quality of products (especially Level 1) similar to baseline "track builder" (i.e. DR [name removed]) Pricing on options extremely inflated Interactions were abrupt and brief during design process Closing process was impersonal and unprofessional Limitations of financing very restrictive - use of US [name removed] caused issues with bank rate availability (not a US [name removed] customer) Communications of incentives were unclear Interactions at move in very brief and assigned First Service maintenance unavailable at closing (open questions) Completion of job superintendent satisfaction survey while superintendent present was extremely awkward and unprofessional.
Hardeeville, SC, on Dec 22, 2025
Frpm Sales, to construction, to warranty all Minto Representatives, easy to reach and very responsive.
Hardeeville, SC, on Dec 22, 2025
From Sales and design these were the most enjoyable steps in the process.
Hardeeville, SC, on Dec 21, 2025
Everyone was great. [name removed] was our construction manager and was absolutely fantastic.
Hardeeville, SC, on Dec 20, 2025
[name removed] did an excellent job with communication and returned calls quickly. He was obviously very interested in giving us a very good, well built home. He should be commended for!
Hardeeville, SC, on Dec 19, 2025
Great customer service from [name removed] in sales to [name removed] in design to [name removed] in construction and Will in customer followup
Hardeeville, SC, on Dec 19, 2025
I didnt really like the sales process with [name removed]. This was my 2nd purchase and liked [name removed] much better on my 1st purchase. Should have used him the 2nd time. I wasn't offered the incentive, which was already out when I purchased. [name removed] said things like "you need to sign this, per management! [name removed] congratulated me on the day of my closing, while [name removed] sent a followup email 18 days later. On the other hand, my Superintendent, [name removed] was excellent and a very good comunicator! Plus he responds very quickly. I couldn't have asked for a better superintendent!
Hardeeville, SC, on Dec 18, 2025
Disliked: The rigidity of [name removed]. They were totally inflexible on all aspects of the process. Liked: The quality of construction and being informed of the progress of the build.
Hardeeville, SC, on Dec 17, 2025
[name removed] went above and beyond to be attentive and incredibly helpful and personable! We were so very pleased with him!
Hardeeville, SC, on Dec 14, 2025
Updates were great throughout the building process!
Hardeeville, SC, on Dec 14, 2025
Well... few things...i thought the time in between group a and group b was...rushed...and maybe thats because i am single and had to make every decision by myself...i felt alittle rushed..also..if im correct...this community is about 8 years old...i thought some of group b options were...dated...i would have liked to see more bold colors...this is the one time and probably the last time in our lives that we can make choices. I woyld have lived some blder vanity choices...white..grey..browns are..blah...i would have lived to have had a red vanity or yellow...i also think that i should have been able to pick my grout color..white grout will be yellow in a year...i have had black and white floors done with black grout...its stunning...the last final thing is..hey about group c options for landscape...i get you want everything to look similar and not have one house stand out but there should be options for that.
Hardeeville, SC, on Dec 13, 2025
Availability of sales and construction staff was excellent and helpful.
Hardeeville, SC, on Dec 13, 2025
Working with [name removed] our builder. [name removed] was always responsive, friendly and most importantly always had, or got back to us, with answers to our questions. [name removed] made the whole experience much simpler and kept my wife at ease throughout the entire build process.
Hardeeville, SC, on Dec 11, 2025
I loved the weekly updates on the progress. My least favorite was not seeing the options installed prior to choosing. We may have picked different options after seeing them.
Hardeeville, SC, on Dec 08, 2025
We most enjoyed our interactions with [name removed] our supervisor
Hardeeville, SC, on Dec 08, 2025
The construction supervisor ([name removed]) stayed in touch and was very easy to work with. He answered any questions we had quickly and presented a quality finished product.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Hardeeville, on Dec 25, 2025
[name removed] and [name removed] have been great to work with and were always very responsive
Hardeeville, on Dec 22, 2025
This is our Second purchase here and we could not be happier with both of our homes
Hardeeville, on Dec 22, 2025
The whole process was very smooth. Love the Mastercare program. No dislikes at all. Love that [name removed] is so quick on any issues we have. A++
Hardeeville, on Dec 20, 2025
This has been the best experience. [name removed] has made it very easy and smooth transition.
Hardeeville, on Dec 19, 2025
I like that they listened to my areas I wanted improved and repaired everything
Hardeeville, on Dec 18, 2025
Easy to live here. Beautiful community. House is well built. Love all the amenities.
Hardeeville, on Dec 16, 2025
The good news, we have very few issues with our house after we moved in. Only minor items and they was addressed quickly. The house was ready when we moved in
Hardeeville, on Dec 16, 2025
At the time we closed incentives were being offered to new customers. Nothing was offered to us. We realize this happens but it still makes us feel less important.
Hardeeville, on Dec 12, 2025
Sometimes.its hard to get [name removed] to address certain items and I have to push to get it done. But it always gets done!
Hardeeville, on Dec 06, 2025
[name removed] was our construction superintendent. He was the best to work with. He kept us informed and did everything we wanted. GIVE HIM A RAISE!!!
Hardeeville, on Dec 05, 2025
The people always showed empathy and commitment with us.
Hardeeville, on Dec 04, 2025
Our dissatifaction with [name removed] has nothing to do with [name removed]. [name removed] our original superintendent was phenominal with everthing and [name removed] was helpful to us. He has been very responsive to us when we have had issues "inside" our home. However, we have had issues with the sloppy painting on the inside of our hom and outside. There were parts of our walls and molding that were not painted or was not given a proper second coat of paint. We re-painted ourselves, which we did not expect to do. We have had ongoing issues with an elongated crack in the cement in garage which they offered to fix. We have been told that the subcontractor is waiting for payment from [name removed] in order to get the work done. We also have been having serious issues with the cracking of cement in front of our driveway. When we signed to buy a "new" home, we did not expect to endure sloppy workmanship inside and out. We have heard the word "tolerance" which is intolerable to us. As we have stated to [name removed] and to [name removed], "If you would not accept the cracks in the cement inside and out, then why should we". Someone by the name of [name removed] wrote us email stating basically the HOA is determining the "next steps" with regards to the sloppy cement work in our driveway. So basically brushing us off. We love our home, but not the BS to get things fixed. Do better [name removed]. If you would like to speak with me about these issues, you can contact me ata 508-837-8634. We are in the habit of writing such strong emails, but we are frustrated. Hopefully when you read this survey, we can get some resolution for us so we can finally enjoy our new home free of imperfections.
Hardeeville, on Dec 01, 2025
[name removed] has been great to work with and timely on his responses and follow-up.
Hardeeville, on Nov 27, 2025
Our Mastercare [name removed] [name removed] has really worked with us to correct issues.some quality of work needs to be addressed- taping and sheetrocking sub par tape joints visible. Striker plates at doors all were cracked. They were screwed in and not predicted. Contracter cut a hole in roof shingles and plywood causing leakage of water and mold issues wet insulation. Repairs being worked on and everyone has been courteous and helpful. Concrete outside our garage door crushed during construction and its been 6 months and still not repaired.
Hardeeville, on Nov 27, 2025
I very much disliked the seven-month battle with [name removed] and [name removed] to get the concrete on my lanai to an acceptable level of appearance. Multiple mud pops and patches to mud pops were very noticeable and noted as "unacceptable" by both me and my realtor during my walkthrough before closing. My sales rep agreed that something would have to be done. Seven months later, one damaged sliding glass door, one damaged screen door, multiple unsuccessful acid washes, and very avoidable headaches pleading with Minto/Mastercare to make it right resulted in Minto paying for cool deck coating to cover the horrible looking concrete. We asked for something like this from the get go. Why did I have to fight so hard and for so long? I'm sure you spent more money on all the unsuccessful half measures and repairs to the doors than on the cool deck. Not to mention how unhappy we were for the entire duration. Totally avoidable if you would have done what was right from the beginning. Yes, I'm still upset over the entire experience. Mohawk RevWood Plus flooring has a lifetime warranty for pet spills, pet accidents, water spills, etc. When my floor was damaged due to water penetrating a seam in the floor, I was immediately told by [name removed] that my floor was not covered by any warranty with regard to water. I had to make calls to Mohawk and provide the information to MasterCare to correct that false statement. I have requested a written document process from Minto/MasterCare to explain the exact process for filing future warranty claims. Mohawk requires an invoice from the builder or "other" documentation that states that I purchased RevWood Plus flooring. I can only find documents that state I purchased "Level 2 Laminate." Mohawk doesn't seem to know what that means when I called them. [name removed] did send somebody from the floor installation company to look at the seam that absorbed the water. They ordered several boxes of flooring and said they need to reinstall that section. Then, a different contractor came when the materials arrived. He banged the two boards together and applied silicon to the seam. I still have several boxes of new flooring that were ordered. I'm ok with the repair at this moment, but I don't have 100% confidence that it will last a "lifetime." So, I would like to know exactly how to get future work done when I can no longer call and text MasterCare. [name removed] is very clear on other warranties (e.g. appliances). Please provide the same level of information for Mohawk flooring. Again, [name removed] did not allow me to file a claim. They required the builder or installer to do it because I didn't have an invoice. Let's clear this up. [name removed] cabinets had to come seven or eight times to finally correct a damaged bathroom cabinet on a work order that [name removed] initiated before I even conducted my walkthrough before closing. It was corrected to an acceptable level two weeks ago. [name removed] was very supportive through the cabinet ordeal and made sure [name removed] continued coming back until it was right. All other issues (e.g. paint, plumbing, etc.) have been addressed quickly and professionally. I will be asking MasterCare to ensure the paint crew gets on their hands and knees at every door frame to remove the white paint that is on the floor at nearly every doorway in my house. They will do this when the come for the one-year nail pop repairs. This should have been cleaned up before my walkthrough. I have attempted to clean a lot of it, but I should not have to be on my hands and knees because of the painter's lack of attention to detail. Yes, that was "dislikes" list up front. Essentially we like/love everything else not listed. I understand that Minto/MasterCare has to deal with tons of homes, homeowners, and contractors on a daily basis. However, I have one home. I worked long and hard to be able to buy and live here. These things matter. Unfortunately the issue with the lanai concrete immediately set the tone for my entire experience with MasterCare because it had to drag on for so long. I was denied my request for [name removed] to either remove the concrete and start over or put a coating on it for seven months. Then [name removed] came on board and made it happen almost immediately. I am grateful that it was finally addressed, but that experience changed my relationship with MasterCare for quite sometime. I am only now able to start putting it behind me. Please don't do that to future buyers.
Hardeeville, on Nov 24, 2025
The follow through. They have done a very good job, [name removed], [name removed], and [name removed]. Excellent
Hardeeville, on Nov 23, 2025
[name removed] responds quickly to all questions, and she follows up on all the work orders.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Hardeeville, on Dec 24, 2025
Shift to 1 year warranty based on your failure to execute contract.
Hardeeville, on Dec 14, 2025
Very strict HOA not as responsive to the community as we had hoped
Hardeeville, on Dec 10, 2025
Felt that quality of materials was lacking in some areas. (e.g. price per square foot did not match level of quality materials). -Use of flat paint in bathroom and kitchen areas. -certain safety features were options. (step down into shower standard) -1/2 inch step into garage -Undersized microwave
Hardeeville, on Nov 28, 2025
From start to the end of our first year, we have any problems that couldn’t be addressed. The few times we needed repairs, they were taken care of promptly.
Hardeeville, on Nov 25, 2025
[name removed] closing was a disaster but overall everything else went smoothly
Hardeeville, on Nov 21, 2025
I thought [name removed] was great. I just have one small issue let’s see how it goes.
Hardeeville, on Nov 19, 2025
Quality of work was very poor. Uneven walls and floors. Scheduled workers are no shows. Your assigned Supervisors and Mastercare Reps keep changing and you have to always start at the beginning and prove that you didn’t cause the damage that was supposed to be fixed. One strong example is that the tub was severely damaged upon final walk thru. It was noted and repaired after closing. [name removed] after the repairs were made the compound used started to break down with each use or cleaning of the bath. We reported it along with sagging floors and a few other minor things like a toilet paper holder that was mounted to a seam and went through the wall upon changing toilet paper roll. We were leaving for a few months and our Mastercare [name removed] said that all would be repaired once we returned back to the home. We returned to learn that we had a new [name removed] and at that point we had to provide proof that we did not damage the bath ourselves. We had to justify that we somehow didn’t push the toilet paper holder through the wall intentionally. We were told that only a few scratches would be fixed in the bath. When repair man came to fix bath he said that the original repair was done by using spray paint and improper compounds and said he would have to recoat the entire bath. When it came time for toilet paper holder repair we were told by our MC [name removed] that he will only approve the patching of the wall. No sanding, no painting and that he would not reinstall the toilet paper holder. We understood we were responsible for the painting because we had it painted ourselves. But found it very petty that he would not cover the sanding or installing the toilet paper holder. The drain plug in bathroom sink lays crooked and you have to push the stopper down with your finger to hold the water. Plumber came to fix it and said to us that the faucet was installed too far back and it doesn’t align correctly with drain stopper and would need to be replaced. MC [name removed] said if it holds water when we push it down with our fingers then it is doing its job and will not be replaced. So our brand new home of $600k has a drain stopper that will always sit crookedly and is fine thru Minto Standards. Our dining room accent wall had an inch and 3/4 difference from left to right on the header. Initial repair of that showed a warped support beam. That was solved with having a painter use wood shims and plaster to make the wall appear even. So the quality of work that went into our build was very substandard and disappointing. Our concrete floor throughout the entire home is uneven. When the living room area was being fixed it was proven to have major high and low areas that needed to be leveled. So they had to dig out some areas and build up others. The hassle of having to move all of your furniture and belongings from dining and living room area, the noise, dust and odors from chemicals make you just decide to live with uneven floors in other rooms. We are Senior Citizens and thought we were building a quality home to retire in and that has not been the case.
Hardeeville, on Nov 17, 2025
Working with Haleigh has been a pleasure. She is responsive, attentive, and takes the time to clearly explain the process for resolving any issues. Haleigh stays on top of the vendors to ensure work is completed promptly and as promised. She has consistently excelled at every stage of this process. However, I believe the first question in the survey, "Overall, I am satisfied with the quality of my new home," is not a fair assessment of the master care representatives' performance. These representatives are not responsible for the design or construction of the home, which directly impacts its quality. If an issue is design-related and beyond the control of a master care representative, it is unfair to negatively impact their performance rating based on this question. Instead, they should be evaluated on their effectiveness in helping us navigate any quality issues, rather than the overall quality of the home, which may be outside their control. For example, our home has a design issue with the heating and air conditioning system. We purchased a [name removed] pocket door upgrade, but the design of the HVAC system does not account for the effects when the door is closed. Essentially, we've paid for an upgrade we cannot fully utilize, which is a reflection of the home's quality and beyond the control of a master care representative.
Hardeeville, on Nov 12, 2025
Displeased with the Mastercare commitment to rectify issues with my home, particularly with the driveway pavers and drainage swales.
Hardeeville, on Nov 12, 2025
Plant and lawn maintenance is not consistent with [name removed] quality standards and reliability.
Hardeeville, on Nov 10, 2025
We appreciated the professionalism, responsiveness, and helpfulness of the sales, our superintendent and Mastercare team throughout the building process.
Hardeeville, on Nov 07, 2025
I had a great experience. I feel my house is well built with a few minor fixes that were taken care of. My Master Care person [name removed] is wonderful.
Hardeeville, on Nov 05, 2025
[name removed] was always very responsive and respectful when helping us to correct the issues that we faced over the past year in our new home. We are grateful for his help but also disappointed in the lack of care [name removed] put into our build. It was evident that little more care/ detail in the build process would have helped to make this an easier year.