Overall Satisfaction
Community Profile
Our story begins in 1955 with a simple belief: that we could build better places to live, work and play, one home and one relationship at a time. Since then, The Minto Group has successfully built a fully-integrated real estate company that can meet the needs of any individual, family, investor or business. We’ve accomplished a lot over the years, and as we continue to celebrate new ventures, milestones, innovations and investments, we’re always looking ahead to what’s possible. Read on to learn more about our journey over the past 60+ years.
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Hardeeville, on Dec 16, 2024
Some of the warranty service that we have used took a very long time to come out and fix the issue.
Hardeeville, SC, on Dec 16, 2024
We liked how everyone communicated with us. We disliked how the closing was rushed when the house was not clearly ready to move in.
Hardeeville, on Dec 13, 2024
I love having a [name removed] rep on "my side." My dislike is how long it takes for repairs and the communication breakdown with the vendors coming for said repairs.
Hardeeville, SC, on Dec 15, 2024
Everyone I worked with was informative, professional, and friendly
Hardeeville, on Dec 15, 2024
[name removed] really cares and has been on top of any of our requests! Everyone that has come to the house to make those repairs have been polite, punctual and professional (including [name removed]!)! Really like having the mid-year visit/walk-through - a real plus!
Hardeeville, on Dec 11, 2024
Design and construction aspects as well as energy efficiency.
Hardeeville, SC, on Dec 12, 2024
From the very instant I stepped onto the LMHH property I felt welcome. My agent [name removed] was just fabulous, fantastic & amazing!! She was very engaging & helpful throughout my buying process & journey!! From start to finish [name removed] & [name removed] made it very easy for me to buy my forever home!! THANK YOU JEN!!
Hardeeville, on Dec 13, 2024
[name removed] has been extremely responsive to our concerns, communications and requests. However, some of the contractors that have visited us to address concerns - were less responsive.
Hardeeville, on Nov 27, 2024
It's been great -all issues have been quickly addressed
Hardeeville, on Dec 12, 2024
While the structure of the home has been constructed with quality (good “bones”), the cosmetic finishes were completed with substandard quality. And [name removed] knew of these issues prior to close and as well ongoing. Our Mastercare representative ([name removed]) has been fantastic to deal with. However, the shoddy workmanship is a difficult item to overcome. For example, we recently put in a request to replace some damaged baseboard molding. The [name removed] representative simply filled in the molding with drywall spackle and said that was the best he couldn do. He elaborated that the walls are so uneven and so much caulk was used to make the baseboard look even that if he were to remove the baseboard the caulk removal would rip the drywall paper which wouof require new drywall (separate team), new taping and paint (separate team), and then new molding (his team) and then painting the wood work (paint team again). Really??? So we can’t really fix the molding cause it would take an army of teams, all coordinated by the homeowner to get this accomplished. I strongly believe [name removed] builds with such horrible finishing quality knowing the process to correct is so convoluted that people won’t really use it. It’s a shame that I cannot recommend [name removed] to my friends even though I love the community
Hardeeville, on Nov 24, 2024
The sales and design people were very helpful. Our relationship with our building supervisors was uneven, but all of our questions were addressed in the end.
Hardeeville, on Dec 11, 2024
[name removed] is very responsive. The few times I had to contact her resulted in an almost immediate visit to my house and a vendor contacting me shortly after to set up an appointment. [name removed] also then follows up to make certain the vendor called me. I also appreciate [name removed] never makes me feel like I am being nit-picky about anything. She takes my concerns seriously and makes me feel like she really cares.
Hardeeville, SC, on Dec 11, 2024
Liked being able to opt in or out of certain options in A and B. Liked working with [name removed] and [name removed]. Liked having only 20% invested until closing. Dislike not addressing a construction concern we pointed out.
Hardeeville, on Nov 08, 2024
We loved the quick response time for our service requests to Haleigh at Minto Mastercare. The work was done quickly and to our satisfaction.
Hardeeville, on Dec 08, 2024
We like that phone numbers have been provided for a wide variety of issues that may occur. Most of the people we have dealt with have been attentive.
Hardeeville, SC, on Dec 08, 2024
The wait time was really long ..but well worth it!! ????
Hardeeville, on Nov 08, 2024
From build to maintenance, our Super & Master Care rep ([name removed]) have been communicative, responsive, helpful.
Hardeeville, on Dec 05, 2024
[name removed] has been available and responsive to the (not many) little fixes. I so appreciate his care and patience. I am so grateful as me and my new home has someone looking after us!! Thank you [name removed]!!!
Hardeeville, SC, on Dec 08, 2024
Timeframe, from the time we asked to be put on the list until move-in was 24 months. But, in fairness we were told there was going to be a long wait.
Hardeeville, on Nov 07, 2024
Dislikes: Upon move in, laminate floors and bathroom tiles were absolutely filthy, filled with glue, stained and scratched in multiple locations. Mirrors (2) in Master bath were scratched and had to be replaced. Tub in hall bathroom scratched as well. No extra tiles/floorboards left for us after closing. Panels on kitchen island had protruding nails and had to be replaced. Kitchen pantry shelves not mounted properly. Kitchen cabinet shell on right side of microwave is scuffed and scratched. Landscaping is terrible, and not what was promised. Grass has been brown and filled with weeds for the majority of the year. Sprinklers not working during the hot weather. Many of the backyard plants have been dead for about 8 months, and have been replaced twice. Tickets submitted for plant replacement go unanswered. Must be a soil problem since all of the same plants are thriving in the front yard. Likes: Very happy with the drainage in the yards. Structurally, the overall house itself is pretty solid. No complaints there. Our MasterCare [name removed] [name removed] is absolutely fabulous! She was on top of any issue we had by the following morning. We got extremely lucky with her!! Love the Paradise Pool, Community Center and all of the amenities. Everything is very pleasing to the eye.
Hardeeville, on Dec 04, 2024
As of this writing customer care/warranty has been exceptional.
Hardeeville, SC, on Dec 07, 2024
[name removed] was awesome to work with through the entire process! She kept us informed and touched base frequently.
Hardeeville, on Nov 07, 2024
The quality of house and the customer service is great.
Hardeeville, SC, on Dec 06, 2024
Everything went according to plans from start to finish. Regular updates were provided. All concerns or issues were addressed.
Hardeeville, on Nov 01, 2024
Everything went perfectly. From the building of my home, to my one year inspection!
Hardeeville, on Nov 24, 2024
Houses are done too fast and there’s no attention to detail. This makes me uncomfortable to “items” I don’t readily see.
Hardeeville, SC, on Dec 06, 2024
From the time we stepped into LMHH for our Stay and Play until now, we knew this was a special place! The people were warm, sincere, friendly, and so welcoming.
Hardeeville, on Oct 28, 2024
Mastercare rep is poor. Hard to get hold of and poor followup. Still trying to get plants that were never planted when we closed as well as cracks repaired in the driveway
Hardeeville, on Nov 21, 2024
We have a great Mastercard rep that addresses our issues.
Hardeeville, SC, on Dec 05, 2024
[name removed] our super have a weekly update every Friday! It was the best! Staying in the loop with video and voice…
Hardeeville, on Oct 28, 2024
I love my home and working with [name removed] in sales and jack during the building process
Hardeeville, on Nov 17, 2024
We've only used it for a few small things. 1 request was dropped or ignored (but we found a solution) and two were acted on quickly... so mostly positive, but not perfect. We don't usually get any direct response when we submit something until we get a call from the vendor, which is a little odd. Just this evening, some neighbors at a party were saying that our particular guy wasn't great on communication.
Hardeeville, SC, on Dec 04, 2024
All likes, we were kept in the loop at all phases of our new construction build. The Confidence and ease of the build we well met. [name removed] and [name removed] were an awesome team, always keeping us abreast of the progress.
Hardeeville, on Oct 26, 2024
[name removed] our Mastercare representative was always a pleasure to work with, as was [name removed] our building supervisor?
Hardeeville, on Nov 15, 2024
Our customer care rep was always responsive to our questions and concerns.
Hardeeville, SC, on Dec 03, 2024
Everything was great, with nothing to dislike
Hardeeville, on Oct 18, 2024
Poor concrete and kitchen cabinets can't seem to meet our standards.
Hardeeville, SC, on Dec 03, 2024
I really liked how my building supervisor [name removed] explained the entire building process and kept me informed of the progress during the build . My Mastercare rep [name removed] was also outstanding during the New home celebration (and after) and explained the post build warranty process in detail.
Hardeeville, on Oct 14, 2024
Responsive to needs. Offer great shows in bandshell and enjoy meals at Bar & Chill. [name removed] and [name removed] do a great job. [name removed] in Fitness Center is very helpful and answers emails promptly.
Hardeeville, on Nov 09, 2024
Lack of communication. Timeliness lacking on pre close items ...still waiting
Hardeeville, SC, on Dec 03, 2024
Our building superintendent was outstanding, and we appreciated is attention to detail.
Hardeeville, on Oct 14, 2024
I am very satisfied with the house only a few problems with the drywall and cabinet crown molding. I am not satisfied with the cracked concrete in my driveway and the reluctance to repair it.
Hardeeville, on Nov 08, 2024
The main reasons I did buy into [name removed] was because of the mastercare warranty that lasts for 2 years after purchase and I have called and needed mastercare and they have come and acknowledged my issues and problems with professionalism. And I'm very satisfied with their service and the work from mastercare.
Hardeeville, SC, on Dec 03, 2024
We couldn't be happier with our entire experience! [name removed], [name removed] and [name removed] and the entire team were so professional and responsive and a pleasure to work with!
Hardeeville, on Oct 09, 2024
I think these homes were built so quickly that there were sacrifices made to ensure a quality job. I trust that there is a sturdy home, but the finishing touches were subpar. The painting and concrete subcontractors did an awful job.
Hardeeville, on Nov 07, 2024
Our plumbing concerned was addressed promptly and correctly.
Hardeeville, SC, on Dec 03, 2024
From the beginning we were very pleased with the no pressure sales and we especially liked our salesperson [name removed], she was great! During our design appointment to select our "B's" we were torn on spending money on painting the garage floor or the outside lighting package since they were both about the same cost at over $3K. We selected the outdoor lighting package that we are very underwhelmed with for the price. It includes 3 spotlights and 2 sidewalk lights. The description was very misleading compared to what we received. Our first building superintendent ([name removed]) was not good and we feel he is the reason that our closing date was delayed by over a month. Which in turn cost us over $4K in additional rent and storage fees. It seems that [name removed] finally figured out [name removed] was not the right person and we received a new superintendent ([name removed]). [name removed] did an excellent job stepping in and working hard to get our home moving forward. We are now 1 month in and so far, we love our new home, the community and our new neighbors.
Hardeeville, on Oct 04, 2024
Our house seems well built and Minto is generally responsive. There are some issues with subcontractors that we think they could’ve managed better. Also, living on [name removed], we have had a very difficult year due to the construction traffic. While we were prepared for some, significant damage has been done and no one had mentioned any way that we will be made whole- power washing of homes and concrete and lanais, etc. Perhaps that is coming.
Hardeeville, on Nov 04, 2024
Never before in my home purchasing has a builder stood by their work after construction
Hardeeville, SC, on Nov 29, 2024
Lack of updates both re house and ongoing community developments,
Hardeeville, on Oct 02, 2024
[name removed] has an excellent sales team that introduces the homes and assists in understanding the purchase process. Additionally, [name removed] builds a quality home with 2 by 6 walls, tensioned wires to roof structure, and an efficient drainage system to divert water from the homes and streets. However, the cement company, that was subcontracted, performed well below expectations. Additionally, one square of my driveway has crack and is beginning to loose chunks of cement over 1/2” wide. Although this was pointed out to Mastercare, no resolution has been provided. Last communication was that the driveway was inspected, by the cement company, and no action is required. I do not agree with the assessment and will address this once again at my one year inspection. If I receive a similar reply, from the subcontractor, I will need a [name removed] representative to intervene. A cement driveway that continues to degrade over time is not acceptable during any phase of construction.
Hardeeville, on Nov 03, 2024
[name removed] has been very responsive and cares deeply about our satisfaction
Hardeeville, on Sep 30, 2024
I'm only giving 10s because of [name removed]'s dedication and committment to making things right. He is excellent and is always there to help me. The subcontractors on the other hand are subpar. PDP took months to get the front of my house painted. They kept coming back with the wrong color paint, or the inside paint vs the outside. My entrance looked like a jigsaw puzzle after they finished. I'm extremely unhappy with the quality of the subcontractors and the quality of their work. My bathroom cabinet door has been on order for months and is yet to be replaced. I've had so many issues with different items it's too many to count. [name removed] plumbing came out numerous times to fix something that they kept claiming wasn't their fault, it was. In addition, the trucks hauling dirt, flinging dust all over on our homes and the smell of diesel that has been hanging in this neighborhood for the past few months is unacceptable. You should be power washing all homes and driveways on [name removed] and the beginning of Parrot and Low Tide to make up for the inconvenience we have lived with. [name removed] needs to do the right thing and stay on top of their subcontractors. [name removed]'t send people to our homes who have no idea why they are there, don't have work orders or don't have the right equipment. You should also clean our homes for the inconvenience of months of trucks and dirt. My cars are filthy my house is filthy and my driveway is filthy. Not a great way to live for the past few months. Again, I'm only giving 10s because I do not want to penalize [name removed]. He's good and is the only reason you aren't getting all 3s or 4s.
Hardeeville, on Oct 30, 2024
Fast response by [name removed] to our concerns. Technicians who have completed our repairs were excellent.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Hardeeville, SC, on Dec 16, 2024
We liked how everyone communicated with us. We disliked how the closing was rushed when the house was not clearly ready to move in.
Hardeeville, SC, on Dec 15, 2024
Everyone I worked with was informative, professional, and friendly
Hardeeville, SC, on Dec 12, 2024
From the very instant I stepped onto the LMHH property I felt welcome. My agent [name removed] was just fabulous, fantastic & amazing!! She was very engaging & helpful throughout my buying process & journey!! From start to finish [name removed] & [name removed] made it very easy for me to buy my forever home!! THANK YOU JEN!!
Hardeeville, SC, on Dec 11, 2024
Liked being able to opt in or out of certain options in A and B. Liked working with [name removed] and [name removed]. Liked having only 20% invested until closing. Dislike not addressing a construction concern we pointed out.
Hardeeville, SC, on Dec 08, 2024
The wait time was really long ..but well worth it!! ????
Hardeeville, SC, on Dec 08, 2024
Timeframe, from the time we asked to be put on the list until move-in was 24 months. But, in fairness we were told there was going to be a long wait.
Hardeeville, SC, on Dec 07, 2024
[name removed] was awesome to work with through the entire process! She kept us informed and touched base frequently.
Hardeeville, SC, on Dec 06, 2024
Everything went according to plans from start to finish. Regular updates were provided. All concerns or issues were addressed.
Hardeeville, SC, on Dec 06, 2024
From the time we stepped into LMHH for our Stay and Play until now, we knew this was a special place! The people were warm, sincere, friendly, and so welcoming.
Hardeeville, SC, on Dec 05, 2024
[name removed] our super have a weekly update every Friday! It was the best! Staying in the loop with video and voice…
Hardeeville, SC, on Dec 04, 2024
All likes, we were kept in the loop at all phases of our new construction build. The Confidence and ease of the build we well met. [name removed] and [name removed] were an awesome team, always keeping us abreast of the progress.
Hardeeville, SC, on Dec 03, 2024
Everything was great, with nothing to dislike
Hardeeville, SC, on Dec 03, 2024
I really liked how my building supervisor [name removed] explained the entire building process and kept me informed of the progress during the build . My Mastercare rep [name removed] was also outstanding during the New home celebration (and after) and explained the post build warranty process in detail.
Hardeeville, SC, on Dec 03, 2024
Our building superintendent was outstanding, and we appreciated is attention to detail.
Hardeeville, SC, on Dec 03, 2024
We couldn't be happier with our entire experience! [name removed], [name removed] and [name removed] and the entire team were so professional and responsive and a pleasure to work with!
Hardeeville, SC, on Dec 03, 2024
From the beginning we were very pleased with the no pressure sales and we especially liked our salesperson [name removed], she was great! During our design appointment to select our "B's" we were torn on spending money on painting the garage floor or the outside lighting package since they were both about the same cost at over $3K. We selected the outdoor lighting package that we are very underwhelmed with for the price. It includes 3 spotlights and 2 sidewalk lights. The description was very misleading compared to what we received. Our first building superintendent ([name removed]) was not good and we feel he is the reason that our closing date was delayed by over a month. Which in turn cost us over $4K in additional rent and storage fees. It seems that [name removed] finally figured out [name removed] was not the right person and we received a new superintendent ([name removed]). [name removed] did an excellent job stepping in and working hard to get our home moving forward. We are now 1 month in and so far, we love our new home, the community and our new neighbors.
Hardeeville, SC, on Nov 29, 2024
Lack of updates both re house and ongoing community developments,
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Hardeeville, on Dec 16, 2024
Some of the warranty service that we have used took a very long time to come out and fix the issue.
Hardeeville, on Dec 15, 2024
[name removed] really cares and has been on top of any of our requests! Everyone that has come to the house to make those repairs have been polite, punctual and professional (including [name removed]!)! Really like having the mid-year visit/walk-through - a real plus!
Hardeeville, on Dec 13, 2024
[name removed] has been extremely responsive to our concerns, communications and requests. However, some of the contractors that have visited us to address concerns - were less responsive.
Hardeeville, on Dec 12, 2024
While the structure of the home has been constructed with quality (good “bones”), the cosmetic finishes were completed with substandard quality. And [name removed] knew of these issues prior to close and as well ongoing. Our Mastercare representative ([name removed]) has been fantastic to deal with. However, the shoddy workmanship is a difficult item to overcome. For example, we recently put in a request to replace some damaged baseboard molding. The [name removed] representative simply filled in the molding with drywall spackle and said that was the best he couldn do. He elaborated that the walls are so uneven and so much caulk was used to make the baseboard look even that if he were to remove the baseboard the caulk removal would rip the drywall paper which wouof require new drywall (separate team), new taping and paint (separate team), and then new molding (his team) and then painting the wood work (paint team again). Really??? So we can’t really fix the molding cause it would take an army of teams, all coordinated by the homeowner to get this accomplished. I strongly believe [name removed] builds with such horrible finishing quality knowing the process to correct is so convoluted that people won’t really use it. It’s a shame that I cannot recommend [name removed] to my friends even though I love the community
Hardeeville, on Dec 11, 2024
[name removed] is very responsive. The few times I had to contact her resulted in an almost immediate visit to my house and a vendor contacting me shortly after to set up an appointment. [name removed] also then follows up to make certain the vendor called me. I also appreciate [name removed] never makes me feel like I am being nit-picky about anything. She takes my concerns seriously and makes me feel like she really cares.
Hardeeville, on Dec 08, 2024
We like that phone numbers have been provided for a wide variety of issues that may occur. Most of the people we have dealt with have been attentive.
Hardeeville, on Dec 05, 2024
[name removed] has been available and responsive to the (not many) little fixes. I so appreciate his care and patience. I am so grateful as me and my new home has someone looking after us!! Thank you [name removed]!!!
Hardeeville, on Dec 04, 2024
As of this writing customer care/warranty has been exceptional.
Hardeeville, on Nov 24, 2024
Houses are done too fast and there’s no attention to detail. This makes me uncomfortable to “items” I don’t readily see.
Hardeeville, on Nov 21, 2024
We have a great Mastercard rep that addresses our issues.
Hardeeville, on Nov 17, 2024
We've only used it for a few small things. 1 request was dropped or ignored (but we found a solution) and two were acted on quickly... so mostly positive, but not perfect. We don't usually get any direct response when we submit something until we get a call from the vendor, which is a little odd. Just this evening, some neighbors at a party were saying that our particular guy wasn't great on communication.
Hardeeville, on Nov 15, 2024
Our customer care rep was always responsive to our questions and concerns.
Hardeeville, on Nov 09, 2024
Lack of communication. Timeliness lacking on pre close items ...still waiting
Hardeeville, on Nov 08, 2024
The main reasons I did buy into [name removed] was because of the mastercare warranty that lasts for 2 years after purchase and I have called and needed mastercare and they have come and acknowledged my issues and problems with professionalism. And I'm very satisfied with their service and the work from mastercare.
Hardeeville, on Nov 07, 2024
Our plumbing concerned was addressed promptly and correctly.
Hardeeville, on Nov 04, 2024
Never before in my home purchasing has a builder stood by their work after construction
Hardeeville, on Nov 03, 2024
[name removed] has been very responsive and cares deeply about our satisfaction
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Hardeeville, on Dec 13, 2024
I love having a [name removed] rep on "my side." My dislike is how long it takes for repairs and the communication breakdown with the vendors coming for said repairs.
Hardeeville, on Dec 11, 2024
Design and construction aspects as well as energy efficiency.
Hardeeville, on Nov 27, 2024
It's been great -all issues have been quickly addressed
Hardeeville, on Nov 24, 2024
The sales and design people were very helpful. Our relationship with our building supervisors was uneven, but all of our questions were addressed in the end.
Hardeeville, on Nov 08, 2024
We loved the quick response time for our service requests to Haleigh at Minto Mastercare. The work was done quickly and to our satisfaction.
Hardeeville, on Nov 08, 2024
From build to maintenance, our Super & Master Care rep ([name removed]) have been communicative, responsive, helpful.
Hardeeville, on Nov 07, 2024
Dislikes: Upon move in, laminate floors and bathroom tiles were absolutely filthy, filled with glue, stained and scratched in multiple locations. Mirrors (2) in Master bath were scratched and had to be replaced. Tub in hall bathroom scratched as well. No extra tiles/floorboards left for us after closing. Panels on kitchen island had protruding nails and had to be replaced. Kitchen pantry shelves not mounted properly. Kitchen cabinet shell on right side of microwave is scuffed and scratched. Landscaping is terrible, and not what was promised. Grass has been brown and filled with weeds for the majority of the year. Sprinklers not working during the hot weather. Many of the backyard plants have been dead for about 8 months, and have been replaced twice. Tickets submitted for plant replacement go unanswered. Must be a soil problem since all of the same plants are thriving in the front yard. Likes: Very happy with the drainage in the yards. Structurally, the overall house itself is pretty solid. No complaints there. Our MasterCare [name removed] [name removed] is absolutely fabulous! She was on top of any issue we had by the following morning. We got extremely lucky with her!! Love the Paradise Pool, Community Center and all of the amenities. Everything is very pleasing to the eye.
Hardeeville, on Nov 07, 2024
The quality of house and the customer service is great.
Hardeeville, on Nov 01, 2024
Everything went perfectly. From the building of my home, to my one year inspection!
Hardeeville, on Oct 28, 2024
Mastercare rep is poor. Hard to get hold of and poor followup. Still trying to get plants that were never planted when we closed as well as cracks repaired in the driveway
Hardeeville, on Oct 28, 2024
I love my home and working with [name removed] in sales and jack during the building process
Hardeeville, on Oct 26, 2024
[name removed] our Mastercare representative was always a pleasure to work with, as was [name removed] our building supervisor?
Hardeeville, on Oct 18, 2024
Poor concrete and kitchen cabinets can't seem to meet our standards.
Hardeeville, on Oct 14, 2024
Responsive to needs. Offer great shows in bandshell and enjoy meals at Bar & Chill. [name removed] and [name removed] do a great job. [name removed] in Fitness Center is very helpful and answers emails promptly.
Hardeeville, on Oct 14, 2024
I am very satisfied with the house only a few problems with the drywall and cabinet crown molding. I am not satisfied with the cracked concrete in my driveway and the reluctance to repair it.
Hardeeville, on Oct 09, 2024
I think these homes were built so quickly that there were sacrifices made to ensure a quality job. I trust that there is a sturdy home, but the finishing touches were subpar. The painting and concrete subcontractors did an awful job.
Hardeeville, on Oct 04, 2024
Our house seems well built and Minto is generally responsive. There are some issues with subcontractors that we think they could’ve managed better. Also, living on [name removed], we have had a very difficult year due to the construction traffic. While we were prepared for some, significant damage has been done and no one had mentioned any way that we will be made whole- power washing of homes and concrete and lanais, etc. Perhaps that is coming.
Hardeeville, on Oct 02, 2024
[name removed] has an excellent sales team that introduces the homes and assists in understanding the purchase process. Additionally, [name removed] builds a quality home with 2 by 6 walls, tensioned wires to roof structure, and an efficient drainage system to divert water from the homes and streets. However, the cement company, that was subcontracted, performed well below expectations. Additionally, one square of my driveway has crack and is beginning to loose chunks of cement over 1/2” wide. Although this was pointed out to Mastercare, no resolution has been provided. Last communication was that the driveway was inspected, by the cement company, and no action is required. I do not agree with the assessment and will address this once again at my one year inspection. If I receive a similar reply, from the subcontractor, I will need a [name removed] representative to intervene. A cement driveway that continues to degrade over time is not acceptable during any phase of construction.
Hardeeville, on Sep 30, 2024
I'm only giving 10s because of [name removed]'s dedication and committment to making things right. He is excellent and is always there to help me. The subcontractors on the other hand are subpar. PDP took months to get the front of my house painted. They kept coming back with the wrong color paint, or the inside paint vs the outside. My entrance looked like a jigsaw puzzle after they finished. I'm extremely unhappy with the quality of the subcontractors and the quality of their work. My bathroom cabinet door has been on order for months and is yet to be replaced. I've had so many issues with different items it's too many to count. [name removed] plumbing came out numerous times to fix something that they kept claiming wasn't their fault, it was. In addition, the trucks hauling dirt, flinging dust all over on our homes and the smell of diesel that has been hanging in this neighborhood for the past few months is unacceptable. You should be power washing all homes and driveways on [name removed] and the beginning of Parrot and Low Tide to make up for the inconvenience we have lived with. [name removed] needs to do the right thing and stay on top of their subcontractors. [name removed]'t send people to our homes who have no idea why they are there, don't have work orders or don't have the right equipment. You should also clean our homes for the inconvenience of months of trucks and dirt. My cars are filthy my house is filthy and my driveway is filthy. Not a great way to live for the past few months. Again, I'm only giving 10s because I do not want to penalize [name removed]. He's good and is the only reason you aren't getting all 3s or 4s.