Top Homebuilder Ratings & Reviews

Minto Communities - USA

Latitude Margaritaville Hilton Head

1,783 Homeowner Reviews Completed Aug 2023 - Feb 2025

Overall Satisfaction

4.6
Customers' overall satisfaction
4.7
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Overall Experience

4.7

Purchase Experience

4.9

Home Personalization Experience

4.8

Construction Experience

4.8

Customer Care Experience

4.9

Home Readiness

4.7

Installation & Workmanship

4.6

Community Profile

Minto Communities - USA logo

Our story begins in 1955 with a simple belief: that we could build better places to live, work and play, one home and one relationship at a time. Since then, The Minto Group has successfully built a fully-integrated real estate company that can meet the needs of any individual, family, investor or business. We’ve accomplished a lot over the years, and as we continue to celebrate new ventures, milestones, innovations and investments, we’re always looking ahead to what’s possible.  Read on to learn more about our journey over the past 60+ years.


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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Hardeeville, on Feb 19, 2025

Our superintendent [name removed] set a good precedent by staying on top of our construction and keeping us informed. Followed up by [name removed] rep getting our repairs done on a timely basis.

5.0
Verified Homeowner
Hardeeville, on Feb 19, 2025

The Minto people have been great to deal with , my only issue involves the quality of the workforce . [name removed] is challenged with constructing entire neighborhoods in a very short timeframe this leads to issues regarding manpower . There is a shortage of qualified workers all over the US and unfortunately this leads to lots of repairs which can be tough after move in . The master care people I deal with have been top notch in their profession. Together we will get the quality issue in our new home corrected . I have faith !

5.0
Verified Homeowner
Hardeeville, SC, on Feb 19, 2025

The whole process from beginning to end was very enjoyable!

5.0
Verified Homeowner
Hardeeville, SC, on Feb 13, 2025

The long wait for move in. Also, the wiring for bidet outlet is under powered. We are unable to use the bidet because it causes our bathroom lights to flicker on and off the whole time. The electrician from [name removed] said the outlet should have been on a dedicated line. It is shared with too many fixtures.

5.0
Verified Homeowner
Hardeeville, on Feb 14, 2025

Lack of accountability for sub par workmanship

3.6
Verified Homeowner
Hardeeville, on Feb 16, 2025

Building supervisor was great made the other concerns tolerable.

3.8
Verified Homeowner
Hardeeville, on Feb 13, 2025

[name removed] has been an absolute dream to work with. She has taken care of all my needs.

4.9
Verified Homeowner
Hardeeville, SC, on Feb 13, 2025

I feel the timing of walkthrough and closing is very inconvenient for anyone who does not live in the area. It requires a time/expense commitment to come to the community 1 week before closing. It is clear to us that it is more about the process than the resident.

4.8
Verified Homeowner
Hardeeville, on Feb 15, 2025

This is my second home built and [name removed] has down a wonder job attending to any and all issues as they have come up. There are two difference which for some reason see better built in my cottage than home and the home cost more? Weird... Some of the bathroom fixtures seem cheaply made compared to those during the covid build. The sound proofing is not as good as I'd expected. We are going to look into it. Also I feel as I stated in first build an electrical expert should take you through that component of the floor plans. Overall I feel you [name removed] alis meeting expectations and I would recommend them

5.0
Verified Homeowner
Hardeeville, SC, on Feb 11, 2025

[name removed] in sales and [name removed], the CM, were very easy and pleasant to work with.

5.0
Verified Homeowner
Hardeeville, on Feb 13, 2025

I have loved every single thing! The Master Care Department is the absolute best!!! [name removed] has been amazing each step of the way. [name removed] and [name removed] are always there to answer any questions. The entire Master Care department gets a standing ovation from me!!! You all ROCK!!!

5.0
Verified Homeowner
Hardeeville, on Feb 15, 2025

Communication & having issues resolved quickly are most important when building a home. We have been very pleased with the response and look forward to living in this community for many years. Thank you, [name removed] & [name removed] @ [name removed] Good Life Way, LMHH.

5.0
Verified Homeowner
Hardeeville, SC, on Feb 02, 2025

I had all positive experiences from contract to move-in. [name removed], my sales rep was always there for me. Answered any questions I had promptly. My designer [name removed] was so helpful and informative in making my upgrade decisions. [name removed] was amazing. He kept me informed every step of the way. Every Friday without fail he updated me with photos and with what was going on….and if there was a delay due to weather or township he notified me of that as well. I feel I wasted my money on a home inspector since Will kept me more informed than the company I paid.

5.0
Verified Homeowner
Hardeeville, on Feb 11, 2025

The responses to our issues were immediate, and all have been very satisfactorily resolved. Excellent customer service.

4.9
Verified Homeowner
Hardeeville, on Feb 14, 2025

Not getting things fixed before closing

3.2
Verified Homeowner
Hardeeville, SC, on Jan 27, 2025

Very smooth process from start to finish.

4.9
Verified Homeowner
Hardeeville, on Feb 10, 2025

The follow ups for problems have been very responsive. all employees and vendors have been a pleasure to work with

4.5
Verified Homeowner
Hardeeville, on Feb 11, 2025

The entire process, from beginning to end, was wonderful. [name removed] was so personable, informed, professional and responsive. [name removed] walked me through the design process with ease and style and [name removed] was just amazing in all aspects of construction (and even after I closed). I can't say enough great things about everyone I dealt with!

4.9
Verified Homeowner
Hardeeville, SC, on Jan 26, 2025

Communication was great throughout the process

4.4
Verified Homeowner
Hardeeville, on Feb 08, 2025

[name removed] was wonderful to work with for choosing our color palette. [name removed] was a very caring and precise builder. And [name removed] was always through and able to direct us to who can best repair items that needed to be addressed.

4.9
Verified Homeowner
Hardeeville, on Feb 10, 2025

[name removed] is very responsive to requests and schedules repairs in a timely manner

5.0
Verified Homeowner
Hardeeville, SC, on Jan 26, 2025

[name removed] was great, as was our construction manager [name removed]!

4.3
Verified Homeowner
Hardeeville, on Feb 06, 2025

I feel that many of the interior options were overpriced and the quality is not what I'd hope for.

4.6
Verified Homeowner
Hardeeville, on Feb 07, 2025

Very professional from sale [name removed] to finishing loose ends with [name removed]

5.0
Verified Homeowner
Hardeeville, SC, on Jan 22, 2025

Option “B” designer. We were living in California and the designer was not as helpful as or as patient as she could have been. When issues or questions came up she never responded with a phone call only an email informing us we were mistaken. She never allowed for the possibility that perhaps SHE had made an error or accepted any responsibility for us not being totally satisfied.

4.3
Verified Homeowner
Hardeeville, on Feb 05, 2025

Professional but made us feel like we weren’t a number. Very friendly

4.9
Verified Homeowner
Hardeeville, on Feb 07, 2025

Didn't like not being able to customize things like electrical outlet locations

5.0
Verified Homeowner
Hardeeville, SC, on Jan 21, 2025

Overall it was a pleasant experience from start to finish. We were kept informed during whole process. Everyone was helpful and responsive.

5.0
Verified Homeowner
Hardeeville, on Feb 04, 2025

I think [name removed] has done an exceptional job all around

5.0
Verified Homeowner
Hardeeville, on Feb 07, 2025

Our Master Care representative has been very helpful and responsive, but I'm disappointed we are even having to call him because all of these minor overlooked issues we are finding that need resolved have me more concerned about just how many more unseen major issues were overlooked.

5.0
Verified Homeowner
Hardeeville, SC, on Jan 21, 2025

I really appreciated the weekly updates and pictures of the progress of the building of my home.

5.0
Verified Homeowner
Hardeeville, on Feb 01, 2025

responsiveness genuine feeling of caring.

4.7
Verified Homeowner
Hardeeville, on Feb 05, 2025

To many items not installed properly and had to be repaired or replaced- - testing and inspections left to homeowner - who may not have knowledge to catch and report. [name removed] design nice and comfortable for retirement community.

3.9
Verified Homeowner
Hardeeville, SC, on Jan 20, 2025

Only complaint is Master shower door sweep isn't long enough and water pours and floods out onto tile. The sweep needs to be fixed in order to use master shower

4.9
Verified Homeowner
Hardeeville, on Feb 01, 2025

Everything has been great

5.0
Verified Homeowner
Hardeeville, on Feb 03, 2025

We have had a great experience working with our Mastercare rep Will on what few things we have needed. He also did a great job early on when I had a major dishwasher leak which required major kitchen repair. We have really not needed much.

5.0
Verified Homeowner
Hardeeville, SC, on Jan 19, 2025

Our builder, [name removed], was spectacular. He updated us often and took care of our concerns immediately.

5.0
Verified Homeowner
Hardeeville, on Jan 29, 2025

My Mastercare rep is good - I wish [name removed] would refer garage door issues for cottages to same company (Prestige) that services single family homes.- My outside service request says resolved it was not. HOA approval for modifications needs to be addressed in a timely matter and more efficiently; waiting weeks seems extreme.- The communication in general at LMHH is poor. We should have an optional telephone alert system with text to phone, for example, to cancel last minute events etc via a text, because emergencies happen, and not everyone has access to EMail (if we get one). The text could just say check EMail for emergency update.

3.5
Verified Homeowner
Hardeeville, on Feb 02, 2025

Everything is so secretive when you are trying to make a decision to buy. I don't feel like I was able to make a fully informed decision. More transparency (mostly with A's and B's)would have been very helpful to me. It wouldn't have changed my decision to buy but it would have helped me budget more accurately. I would have appreciated that. Additionally, a little bit of guidance or having someone available to walk me though the options before having to finally decide A's and B's as they are extremely Overwhelming. As an average consumer I don't know what I don't know until I find out I don't know it, which seems too late in some cases

5.0
Verified Homeowner
Hardeeville, SC, on Jan 17, 2025

[name removed] was our contractor and kept us updated on the progress of our home. We were located out of state and he made himself available if we needed a question answered. He was priceless in the process along with [name removed] our sales associate. Would find out answers if we had a question !

5.0
Verified Homeowner
Hardeeville, on Jan 21, 2025

[name removed] our building manager has been very quick to respond and solve small issues. He Communicates well and often. The house has few issues.

4.8
Verified Homeowner
Hardeeville, on Jan 31, 2025

The people. Everyone we have worked with has been knowledgeable, courteous, and willing to help resolve issues quickly.

5.0
Verified Homeowner
Hardeeville, SC, on Jan 17, 2025

Our experience was wonderful from start to finish. Our salesman, [name removed] did an excellent job listening to what we were looking for and suggested different style homes and lots for us. He's very personable, great communicator and addressed any concerns we had regarding contracts or just overall questions. [name removed] was our designer and she was very helpful in helping us pick out cabinets, appliances, etc. As for [name removed], our builder, I cannot say enough about him. He and his team built us a beautiful home. When things were not to his stand, he made his team take it down and start again. Being from PA and not being about to come down as often as I like to check on the progress of the house I told [name removed] I was putting a lot of blind faith in him to build us a well built home; he did not disappoint! He was so wonderful to work with, communicated with us on a weekly basis with pictures, if I needed measurements he got them for me. When things were not to his standards, he made his team take it down and start again. He answered all our questions along the way and gave us helpful tips. [name removed] was such a pleasure to work with and we are so happy we had him as our builder! Also want to give a shout out to [name removed] who works for the HOA. She always returned my phone calls, answered my questions. She was very helpful! You hear people complain all the time about this or that; [name removed] and I can honestly say our experience with [name removed] has been wonderful from beginning to end.

5.0
Verified Homeowner
Hardeeville, on Jan 19, 2025

The quality of concrete outside, paint, molding, caulking around baseboards/molding toilets, levers, and faucets.

4.4
Verified Homeowner
Hardeeville, on Jan 31, 2025

We liked the scheduled meetings during the construction process.

5.0
Verified Homeowner
Hardeeville, SC, on Jan 15, 2025

We really appreciated [name removed], our sales rep - he was amazing and went far beyond his job role/ responsibility! [name removed] was thorough, communicative, friendly, and always available to help - he was a vital helper during construction when our foreman was unreachable. He represents [name removed] very well. He was the main reason we continued to seek buying a home here. Additionally, [name removed] (home designer) was wonderful to work with and followed up on our behalf to ensure our selections were implemented at the house. We liked the options available , there were many; and appreciated the ability to visit the models multiple times to observe option choices. The thing we disliked most and made a negative impression would be the fact our assigned construction foreman ([name removed]) went silent during construction and had multiple wrong option A and B selections that he did not catch, and we remotely had to catch based on photos. Note, these photos were not from [name removed], we had rely on [name removed] and [name removed] who stepped up and acted on our behalf. [name removed] started strong at start but then stopped weekly communications and no real photos, especially during the critical construction period. Being remote this was an awful feeling while remote and not have a contact point we could depend on. Frustrating with lack of communication. Structure such as the zero entry shower was not done so the shower had to be re-done, and wrong floorimg. This caused some stress

4.6
Verified Homeowner
Hardeeville, on Jan 16, 2025

[name removed] the plumbing group are horrible and not capable of fixing anything

2.4
Verified Homeowner
Hardeeville, on Jan 30, 2025

From the moment we arrived to do our Sea N Play we knew that this was going to be home. Everyone is so welcoming and knowledgeable. Our building Superintendent [name removed] was amazing and very attentive. [name removed] our Mastercare rep has been very pleasant to work with, she has addressed all of our issues and resolved them very timely.

5.0
Verified Homeowner
Hardeeville, SC, on Jan 12, 2025

I liked my team constructing my home. I felt pressured to close before the end of the year

4.7
Verified Homeowner
Hardeeville, on Jan 15, 2025

Both our build superintendent ([name removed]) and Mastercare manager ([name removed]) has been excellent to work with.

4.7
Verified Homeowner
Hardeeville, on Jan 27, 2025

I appreciate when we have questions or concerns; customer care does not disregard our needs and sends quality tradesmen to do the repair or adjustments. I feel [name removed] will care for our investment as if it were theirs. Our homes represent [name removed] and the feeling we receive is that [name removed] stands behind their product.

5.0
Verified Homeowner
Hardeeville, SC, on Jan 09, 2025

Other than having to pay $5,000.00 more for my home because they made me wait to sign, I am satisfied. I feel that they should have made it up to me. Other than that, I love my new home. The cosmetic problems are being addressed, and I am satisfied with that.

4.9
Verified Homeowner
Hardeeville, on Jan 13, 2025

The quality of the build is extremely sub-par based on the price that is being charged. The amenities are very below what was promised during the sales process.

3.4
Verified Homeowner
Hardeeville, on Jan 27, 2025

Quality of work and equipment sub par… scheduling of contractors to fix issues horrible Put in orders for landscaping and repair never answered

2.1
Verified Homeowner
Hardeeville, on Jan 09, 2025

How could I not like a home that makes me feel like I live in Paradise?

4.9
Verified Homeowner
Hardeeville, SC, on Jan 09, 2025

[name removed] was very helpful and went above and beyond to make sure we were happy with everything.

5.0
Verified Homeowner
Hardeeville, on Jan 27, 2025

The [name removed] staff have been very kind and helpful. They have answered all of our questions and followed up on issues that we have raised.

5.0
Verified Homeowner
Hardeeville, SC, on Jan 05, 2025

[name removed] our salesman was very responsive.

5.0
Verified Homeowner
Hardeeville, on Jan 08, 2025

Mastercare is responsive and addresses issues quickly and efficiently. The quality of some of the materials used could be better (paint, cabinets, landscaping).

4.7
Verified Homeowner
Hardeeville, on Jan 27, 2025

The quality of the home.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Hardeeville, SC, on Feb 19, 2025

The whole process from beginning to end was very enjoyable!

5.0
Verified Homeowner
Hardeeville, SC, on Feb 13, 2025

The long wait for move in. Also, the wiring for bidet outlet is under powered. We are unable to use the bidet because it causes our bathroom lights to flicker on and off the whole time. The electrician from [name removed] said the outlet should have been on a dedicated line. It is shared with too many fixtures.

5.0
Verified Homeowner
Hardeeville, SC, on Feb 13, 2025

I feel the timing of walkthrough and closing is very inconvenient for anyone who does not live in the area. It requires a time/expense commitment to come to the community 1 week before closing. It is clear to us that it is more about the process than the resident.

4.8
Verified Homeowner
Hardeeville, SC, on Feb 11, 2025

[name removed] in sales and [name removed], the CM, were very easy and pleasant to work with.

5.0
Verified Homeowner
Hardeeville, SC, on Feb 02, 2025

I had all positive experiences from contract to move-in. [name removed], my sales rep was always there for me. Answered any questions I had promptly. My designer [name removed] was so helpful and informative in making my upgrade decisions. [name removed] was amazing. He kept me informed every step of the way. Every Friday without fail he updated me with photos and with what was going on….and if there was a delay due to weather or township he notified me of that as well. I feel I wasted my money on a home inspector since Will kept me more informed than the company I paid.

5.0
Verified Homeowner
Hardeeville, SC, on Jan 27, 2025

Very smooth process from start to finish.

4.9
Verified Homeowner
Hardeeville, SC, on Jan 26, 2025

Communication was great throughout the process

4.4
Verified Homeowner
Hardeeville, SC, on Jan 26, 2025

[name removed] was great, as was our construction manager [name removed]!

4.3
Verified Homeowner
Hardeeville, SC, on Jan 22, 2025

Option “B” designer. We were living in California and the designer was not as helpful as or as patient as she could have been. When issues or questions came up she never responded with a phone call only an email informing us we were mistaken. She never allowed for the possibility that perhaps SHE had made an error or accepted any responsibility for us not being totally satisfied.

4.3
Verified Homeowner
Hardeeville, SC, on Jan 21, 2025

Overall it was a pleasant experience from start to finish. We were kept informed during whole process. Everyone was helpful and responsive.

5.0
Verified Homeowner
Hardeeville, SC, on Jan 21, 2025

I really appreciated the weekly updates and pictures of the progress of the building of my home.

5.0
Verified Homeowner
Hardeeville, SC, on Jan 20, 2025

Only complaint is Master shower door sweep isn't long enough and water pours and floods out onto tile. The sweep needs to be fixed in order to use master shower

4.9
Verified Homeowner
Hardeeville, SC, on Jan 19, 2025

Our builder, [name removed], was spectacular. He updated us often and took care of our concerns immediately.

5.0
Verified Homeowner
Hardeeville, SC, on Jan 17, 2025

[name removed] was our contractor and kept us updated on the progress of our home. We were located out of state and he made himself available if we needed a question answered. He was priceless in the process along with [name removed] our sales associate. Would find out answers if we had a question !

5.0
Verified Homeowner
Hardeeville, SC, on Jan 17, 2025

Our experience was wonderful from start to finish. Our salesman, [name removed] did an excellent job listening to what we were looking for and suggested different style homes and lots for us. He's very personable, great communicator and addressed any concerns we had regarding contracts or just overall questions. [name removed] was our designer and she was very helpful in helping us pick out cabinets, appliances, etc. As for [name removed], our builder, I cannot say enough about him. He and his team built us a beautiful home. When things were not to his stand, he made his team take it down and start again. Being from PA and not being about to come down as often as I like to check on the progress of the house I told [name removed] I was putting a lot of blind faith in him to build us a well built home; he did not disappoint! He was so wonderful to work with, communicated with us on a weekly basis with pictures, if I needed measurements he got them for me. When things were not to his standards, he made his team take it down and start again. He answered all our questions along the way and gave us helpful tips. [name removed] was such a pleasure to work with and we are so happy we had him as our builder! Also want to give a shout out to [name removed] who works for the HOA. She always returned my phone calls, answered my questions. She was very helpful! You hear people complain all the time about this or that; [name removed] and I can honestly say our experience with [name removed] has been wonderful from beginning to end.

5.0
Verified Homeowner
Hardeeville, SC, on Jan 15, 2025

We really appreciated [name removed], our sales rep - he was amazing and went far beyond his job role/ responsibility! [name removed] was thorough, communicative, friendly, and always available to help - he was a vital helper during construction when our foreman was unreachable. He represents [name removed] very well. He was the main reason we continued to seek buying a home here. Additionally, [name removed] (home designer) was wonderful to work with and followed up on our behalf to ensure our selections were implemented at the house. We liked the options available , there were many; and appreciated the ability to visit the models multiple times to observe option choices. The thing we disliked most and made a negative impression would be the fact our assigned construction foreman ([name removed]) went silent during construction and had multiple wrong option A and B selections that he did not catch, and we remotely had to catch based on photos. Note, these photos were not from [name removed], we had rely on [name removed] and [name removed] who stepped up and acted on our behalf. [name removed] started strong at start but then stopped weekly communications and no real photos, especially during the critical construction period. Being remote this was an awful feeling while remote and not have a contact point we could depend on. Frustrating with lack of communication. Structure such as the zero entry shower was not done so the shower had to be re-done, and wrong floorimg. This caused some stress

4.6
Verified Homeowner
Hardeeville, SC, on Jan 12, 2025

I liked my team constructing my home. I felt pressured to close before the end of the year

4.7
Verified Homeowner
Hardeeville, SC, on Jan 09, 2025

Other than having to pay $5,000.00 more for my home because they made me wait to sign, I am satisfied. I feel that they should have made it up to me. Other than that, I love my new home. The cosmetic problems are being addressed, and I am satisfied with that.

4.9
Verified Homeowner
Hardeeville, SC, on Jan 09, 2025

[name removed] was very helpful and went above and beyond to make sure we were happy with everything.

5.0
Verified Homeowner
Hardeeville, SC, on Jan 05, 2025

[name removed] our salesman was very responsive.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Hardeeville, on Feb 19, 2025

The Minto people have been great to deal with , my only issue involves the quality of the workforce . [name removed] is challenged with constructing entire neighborhoods in a very short timeframe this leads to issues regarding manpower . There is a shortage of qualified workers all over the US and unfortunately this leads to lots of repairs which can be tough after move in . The master care people I deal with have been top notch in their profession. Together we will get the quality issue in our new home corrected . I have faith !

5.0
Verified Homeowner
Hardeeville, on Feb 16, 2025

Building supervisor was great made the other concerns tolerable.

3.8
Verified Homeowner
Hardeeville, on Feb 15, 2025

This is my second home built and [name removed] has down a wonder job attending to any and all issues as they have come up. There are two difference which for some reason see better built in my cottage than home and the home cost more? Weird... Some of the bathroom fixtures seem cheaply made compared to those during the covid build. The sound proofing is not as good as I'd expected. We are going to look into it. Also I feel as I stated in first build an electrical expert should take you through that component of the floor plans. Overall I feel you [name removed] alis meeting expectations and I would recommend them

5.0
Verified Homeowner
Hardeeville, on Feb 15, 2025

Communication & having issues resolved quickly are most important when building a home. We have been very pleased with the response and look forward to living in this community for many years. Thank you, [name removed] & [name removed] @ [name removed] Good Life Way, LMHH.

5.0
Verified Homeowner
Hardeeville, on Feb 14, 2025

Not getting things fixed before closing

3.2
Verified Homeowner
Hardeeville, on Feb 11, 2025

The entire process, from beginning to end, was wonderful. [name removed] was so personable, informed, professional and responsive. [name removed] walked me through the design process with ease and style and [name removed] was just amazing in all aspects of construction (and even after I closed). I can't say enough great things about everyone I dealt with!

4.9
Verified Homeowner
Hardeeville, on Feb 10, 2025

[name removed] is very responsive to requests and schedules repairs in a timely manner

5.0
Verified Homeowner
Hardeeville, on Feb 07, 2025

Very professional from sale [name removed] to finishing loose ends with [name removed]

5.0
Verified Homeowner
Hardeeville, on Feb 07, 2025

Didn't like not being able to customize things like electrical outlet locations

5.0
Verified Homeowner
Hardeeville, on Feb 07, 2025

Our Master Care representative has been very helpful and responsive, but I'm disappointed we are even having to call him because all of these minor overlooked issues we are finding that need resolved have me more concerned about just how many more unseen major issues were overlooked.

5.0
Verified Homeowner
Hardeeville, on Feb 05, 2025

To many items not installed properly and had to be repaired or replaced- - testing and inspections left to homeowner - who may not have knowledge to catch and report. [name removed] design nice and comfortable for retirement community.

3.9
Verified Homeowner
Hardeeville, on Feb 03, 2025

We have had a great experience working with our Mastercare rep Will on what few things we have needed. He also did a great job early on when I had a major dishwasher leak which required major kitchen repair. We have really not needed much.

5.0
Verified Homeowner
Hardeeville, on Feb 02, 2025

Everything is so secretive when you are trying to make a decision to buy. I don't feel like I was able to make a fully informed decision. More transparency (mostly with A's and B's)would have been very helpful to me. It wouldn't have changed my decision to buy but it would have helped me budget more accurately. I would have appreciated that. Additionally, a little bit of guidance or having someone available to walk me though the options before having to finally decide A's and B's as they are extremely Overwhelming. As an average consumer I don't know what I don't know until I find out I don't know it, which seems too late in some cases

5.0
Verified Homeowner
Hardeeville, on Jan 31, 2025

The people. Everyone we have worked with has been knowledgeable, courteous, and willing to help resolve issues quickly.

5.0
Verified Homeowner
Hardeeville, on Jan 31, 2025

We liked the scheduled meetings during the construction process.

5.0
Verified Homeowner
Hardeeville, on Jan 30, 2025

From the moment we arrived to do our Sea N Play we knew that this was going to be home. Everyone is so welcoming and knowledgeable. Our building Superintendent [name removed] was amazing and very attentive. [name removed] our Mastercare rep has been very pleasant to work with, she has addressed all of our issues and resolved them very timely.

5.0
Verified Homeowner
Hardeeville, on Jan 27, 2025

I appreciate when we have questions or concerns; customer care does not disregard our needs and sends quality tradesmen to do the repair or adjustments. I feel [name removed] will care for our investment as if it were theirs. Our homes represent [name removed] and the feeling we receive is that [name removed] stands behind their product.

5.0
Verified Homeowner
Hardeeville, on Jan 27, 2025

Quality of work and equipment sub par… scheduling of contractors to fix issues horrible Put in orders for landscaping and repair never answered

2.1
Verified Homeowner
Hardeeville, on Jan 27, 2025

The [name removed] staff have been very kind and helpful. They have answered all of our questions and followed up on issues that we have raised.

5.0
Verified Homeowner
Hardeeville, on Jan 27, 2025

The quality of the home.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Hardeeville, on Feb 19, 2025

Our superintendent [name removed] set a good precedent by staying on top of our construction and keeping us informed. Followed up by [name removed] rep getting our repairs done on a timely basis.

5.0
Verified Homeowner
Hardeeville, on Feb 14, 2025

Lack of accountability for sub par workmanship

3.6
Verified Homeowner
Hardeeville, on Feb 13, 2025

[name removed] has been an absolute dream to work with. She has taken care of all my needs.

4.9
Verified Homeowner
Hardeeville, on Feb 13, 2025

I have loved every single thing! The Master Care Department is the absolute best!!! [name removed] has been amazing each step of the way. [name removed] and [name removed] are always there to answer any questions. The entire Master Care department gets a standing ovation from me!!! You all ROCK!!!

5.0
Verified Homeowner
Hardeeville, on Feb 11, 2025

The responses to our issues were immediate, and all have been very satisfactorily resolved. Excellent customer service.

4.9
Verified Homeowner
Hardeeville, on Feb 10, 2025

The follow ups for problems have been very responsive. all employees and vendors have been a pleasure to work with

4.5
Verified Homeowner
Hardeeville, on Feb 08, 2025

[name removed] was wonderful to work with for choosing our color palette. [name removed] was a very caring and precise builder. And [name removed] was always through and able to direct us to who can best repair items that needed to be addressed.

4.9
Verified Homeowner
Hardeeville, on Feb 06, 2025

I feel that many of the interior options were overpriced and the quality is not what I'd hope for.

4.6
Verified Homeowner
Hardeeville, on Feb 05, 2025

Professional but made us feel like we weren’t a number. Very friendly

4.9
Verified Homeowner
Hardeeville, on Feb 04, 2025

I think [name removed] has done an exceptional job all around

5.0
Verified Homeowner
Hardeeville, on Feb 01, 2025

responsiveness genuine feeling of caring.

4.7
Verified Homeowner
Hardeeville, on Feb 01, 2025

Everything has been great

5.0
Verified Homeowner
Hardeeville, on Jan 29, 2025

My Mastercare rep is good - I wish [name removed] would refer garage door issues for cottages to same company (Prestige) that services single family homes.- My outside service request says resolved it was not. HOA approval for modifications needs to be addressed in a timely matter and more efficiently; waiting weeks seems extreme.- The communication in general at LMHH is poor. We should have an optional telephone alert system with text to phone, for example, to cancel last minute events etc via a text, because emergencies happen, and not everyone has access to EMail (if we get one). The text could just say check EMail for emergency update.

3.5
Verified Homeowner
Hardeeville, on Jan 21, 2025

[name removed] our building manager has been very quick to respond and solve small issues. He Communicates well and often. The house has few issues.

4.8
Verified Homeowner
Hardeeville, on Jan 19, 2025

The quality of concrete outside, paint, molding, caulking around baseboards/molding toilets, levers, and faucets.

4.4
Verified Homeowner
Hardeeville, on Jan 16, 2025

[name removed] the plumbing group are horrible and not capable of fixing anything

2.4
Verified Homeowner
Hardeeville, on Jan 15, 2025

Both our build superintendent ([name removed]) and Mastercare manager ([name removed]) has been excellent to work with.

4.7
Verified Homeowner
Hardeeville, on Jan 13, 2025

The quality of the build is extremely sub-par based on the price that is being charged. The amenities are very below what was promised during the sales process.

3.4
Verified Homeowner
Hardeeville, on Jan 09, 2025

How could I not like a home that makes me feel like I live in Paradise?

4.9
Verified Homeowner
Hardeeville, on Jan 08, 2025

Mastercare is responsive and addresses issues quickly and efficiently. The quality of some of the materials used could be better (paint, cabinets, landscaping).

4.7
Verified Homeowner