Overall Satisfaction
Community Profile
Our story begins in 1955 with a simple belief: that we could build better places to live, work and play, one home and one relationship at a time. Since then, The Minto Group has successfully built a fully-integrated real estate company that can meet the needs of any individual, family, investor or business. We’ve accomplished a lot over the years, and as we continue to celebrate new ventures, milestones, innovations and investments, we’re always looking ahead to what’s possible. Read on to learn more about our journey over the past 60+ years.
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Hardeeville, on Apr 02, 2026
I have all good things to say about [name removed]! From our sales rep- through the building of our home to having lived here now for a year. [name removed] has been on top of it all and has been there for all our requests & concerns. I highly recommend [name removed]!
Hardeeville, on Apr 03, 2026
The process for landscaping requests and approval takes too long and it’s too XXXXX bersome.
Hardeeville, SC, on Apr 04, 2026
Everything up until move-in was a very smooth process. If we ever had a question, it was answered immediately, and I felt like my superintendent [name removed] was really interested in our concerns and our getting the home that we expected.
Hardeeville, on Mar 31, 2026
I really like the quick responses I have had from [name removed] to minor problems.
Hardeeville, on Apr 02, 2026
My yard has been torn up for half of the time that I have lived here and I've been here for 7 months. Mud and dirt is constantly tracked on my walkway because of this. Also I have to clean my screens and aluminum on my screen porch and furniture weekly because the water truck not always water the dirt road next to my house that is used numerous times a day by construction vehicles. With All of this, no one seems to care.
Hardeeville, SC, on Apr 03, 2026
[name removed] gave us timely updates and was very responsive to our questions/requests.
Hardeeville, on Apr 01, 2026
All involved including, but not limited to the: General Contractor, workers, warranty advisor, and all others are knowledgeable, professional, and have a real interest in taking care of each homeowner and future homeowner.
Hardeeville, SC, on Apr 02, 2026
The whole process has been very straightforward and easy to follow. Met many people that provided an exceptional experience.
Hardeeville, on Mar 25, 2026
The selection, options and cost associated with our A's and B's I liked the least. We have been fortunate to have had a good superintendent and a good master care worker.
Hardeeville, SC, on Mar 30, 2026
Should of notified us that a as built plot plan was needed. Getting one after closing cost double.
Hardeeville, on Mar 21, 2026
The reason I didn’t give a 10 on all is my HVAC the tech was In my hose 4 times summer time my front bedroom I use a portable AC as it is so hot. The master bedroom is cold in winter the insulation is poor I have 5 degrees difference between room it need to be balance other neighbors have the same issue. [name removed] my contact is 100 % the house is great
Hardeeville, SC, on Mar 29, 2026
My sales person [name removed] was amazing- My building supervisor was extremely helpful and responsive The only negative with my bamboo is the two outside lights…the front door swings out and hits/nicks the door. If you look at the sample home you’ll see it is nicked as well .WHY!?
Hardeeville, on Mar 30, 2026
I have been sick for 3 months and home bound. I know every inch of this property. The build has been almost perfect and little to complain about. Small dish washer issue my MC [name removed] [name removed] was here with [name removed] resolved in minutes. She even said she would contact Whirlpool for me because of my surgery if necessary. All of the people at Minto have been great.
Hardeeville, on Mar 28, 2026
Everyone we have talked to has been professional, nice, knowledgeable, and has communicated every step.
Hardeeville, SC, on Mar 29, 2026
[name removed] our contractor was amazing. [name removed] our salesman was great as well.
Hardeeville, on Mar 11, 2026
Their quick response to questions or issues. My Mastercare person was terrific! ([name removed])
Hardeeville, on Mar 23, 2026
Enjoyed working with [name removed] as our Mastercare person, very professional
Hardeeville, SC, on Mar 27, 2026
Would have liked a pool expert at Option A to run through the pool options. Overall sales was outstanding and site superintendent went above and beyond to meet our needs and requests. [name removed] was always able to answer our questions and provided thorough answers.Provided insight to the building process.
Hardeeville, on Mar 10, 2026
Being out of state the process was better than expected.
Hardeeville, on Mar 18, 2026
MasterCare representative [name removed] was great to work with! Professional, respectful, and he quickly responded to the issue with my entrance light. Solved it immediately. Followed up to be sure it was completed.
Hardeeville, SC, on Mar 27, 2026
[name removed] was/is an absolute rock star! His attention to detail is outstanding and his responses to concerns was virtually immediate. Plus he's very personable and professional. Only concern that bothered us was that when final coat of paint was applied the outlet and switch covers were Not removed so they were essentially glued to the wall. I ([name removed]) painted several places in different colors so those covers had to cut loose with a package opening blade.
Hardeeville, on Mar 07, 2026
Had a great builder and relatively few issues. [name removed] builds a great home and Mastercare has been super responsive.
Hardeeville, on Mar 17, 2026
Had a few minor issues and they were taken care of promptly once reported.
Hardeeville, SC, on Mar 24, 2026
Build process was smooth and easy. The B selection software was not smooth nor user friendly.
Hardeeville, on Mar 05, 2026
Everyone was nice - helpful - house selected was a spec house - love the location and details
Hardeeville, on Mar 07, 2026
Our Mastercare representative saved [name removed] from receiving a very sub-par survey result. The initial workmanship on our house was disheartening to see. For example; a window frame being installed crooked, the spare bath toilet drain installed in the incorrect spot, unacceptable drywall finishing that received a shoulder shrug from our builder rep, a large chunk of concrete damaged at the driveway/garage, backsplash selected according to sample but actual backsplash contained different (unwanted) colors.... and the list could go on. The quality control of the build was abysmal. In addition, the vendors doing the Mastercare sponsored work were hit or miss for appointments, and some required prodding just to come back and complete the work. Having spoken with others in the community about their experience, which were very similar to mine, [name removed] should put more emphasis on the front end of the build, with quality vendors, products, and BUILD OVERSIGHT. That would certainly take the frustration away from the homeowner and leave the Mastercare reps to focus on few, more serious home issues.
Hardeeville, SC, on Mar 22, 2026
Good communication with [name removed] and also [name removed], our building supervisor
Hardeeville, on Feb 25, 2026
I really liked that I have a designated person to help me navigate the issues that typically come up with a new house build. [name removed] has been very responsive and helpful.
Hardeeville, on Mar 05, 2026
Overall our experience with [name removed] has been excellent, but there are things with the community and amenities which are lacking and insufficient for the size of this community and the amount of residents. I’m also disappointed in the landscaping plantings and installation of them… the majority of our plants have died because the were improperly installed.
Hardeeville, on Feb 23, 2026
We really enjoy working with [name removed]. He makes sure all of our questions are answered.
Hardeeville, on Mar 03, 2026
[name removed] was always available for our questions and concerns.
Hardeeville, SC, on Mar 20, 2026
Dislike - Very complicated and somewhat confusing start with the option A option B payment requirements. Like - The quality of the wall construction starting with 2x6 exterior walls and the cabling within the walls. Like - [name removed] sent us many pictures every Friday showing the teams progress for the week.
Hardeeville, on Feb 22, 2026
We had to straighten out an issue regarding my partner being told he was only a guest! We were not informed by sales staff that he would be treated as such. After three weeks and letters to [name removed] management the issue was rectified!
Hardeeville, on Mar 01, 2026
The quality of landscaping including grass. It should match the quality of public spaces.
Hardeeville, SC, on Mar 19, 2026
The mortgage process through your preferred bank lenders was not a good experience. Our house in Beaufort had not sold, which we had paid cash for, as we were approaching our designated closing date. The first person [name removed] offered us an interest only at 9.75% which we declined. Next was [name removed] who was not very responsive and actually threw us under the bus to and accused us of the same to protect herself. When she would take 2-3 days before getting back to us and sometimes asking for the same information we sent. We were eventually rejected by her bank ([name removed]) saying our investment accounts and the 2 homes we owned outright couldn’t be used. She said only 401k and/or money market accounts are acceptable. We were only mortgaging $185,000 coming up with the rest ourselves. After we were rejected we came up with another 401k from a former employer we had she said it didn’t matter, that process took a month. So we had to start over again and were advised by [name removed] we had to use only [name removed] approved lenders in order to keep our $10k incentive. Next person [name removed] with US Bank basically told us no bank was going to give us a mortgage that all banks have the same set of options to draw from and we would not qualify. Which was baffling because we had over $1m in investment accounts, $190k in money market, and 2 houses worth about $900k. [name removed] said the only option he suggested was for us to buy the house as an investment property that the rent would offset our mortgage payments. I said this going to be our primary residence how would that work we would be charged the higher tax plus an additional tax for rental property? His response was once we closed we could change it over and no one would be the wiser. Again we were trying to save the $10k by using your people, we discussed this with our friend [name removed] who said this option amounts to mortgage fraud and the responsibility would be ours. We discussed all this with [name removed] and the fact that [name removed] could get us an asset based mortgage which none of the banks could offer and get us to close in 2 weeks. [name removed] suggested we go with [name removed] and he would see about the incentive, meanwhile [name removed] came back saying she had another option higher interest and could not guarantee we would close in a month or guarantee we would be approved either! This would take us to end of February or March for potentially closing and again no guarantee we would be approved so again starting the process over again and could potentially take us to April and still not closing. Then [name removed] threw at us the potential for a $300/day fine for every day past our closing date and for using [name removed] we would lose our $10k. Then said that [name removed] did come up with another option we chose not to use her therefore because of [name removed]’s policy of not using their approved banks we would have to forfeit the incentive. We countered with with [name removed] that [name removed] is a liar and had no guarantee of providing us with a mortgage and a definitive closing which would set us up for the fines what a scam we thought. We proceeded with [name removed] closed in 14 days as promised with a mortgage and an interest rate lower than any of the [name removed] offers. So you used your loophole to cheat us on the incentive in hindsight we could have dragged this out using your deceptive people but [name removed] was honest and kept his word. So would I recommend your property to others only if they could pay cash and not to use any of your “preferred” lenders, we felt very let down by [name removed]. I get it he has to go with corporate decisions because they are not personal and are paper pushers and have no emotional attachment to the actual buyers. So if we had to give you a rating on the purchase experience it would be a 1 [name removed] a 10 but none of this matters to any you now you got your money and you saved $10k in the process! because the potential rent would offset our mortgage
Hardeeville, on Feb 20, 2026
From [name removed], our salesperson, to [name removed] our building manager, and [name removed] our Mastercare rep, we've been extremely pleased with everything in our new home. Everyone has been very helpful, and it shows they sincerely care. They are always quick to answer any questions and address any issues to our full satisfaction.
Hardeeville, on Feb 24, 2026
The entire process from start to finish has been amazing. I recommend to anyone and everyone. I am interested in building another home in the same community in the future.
Hardeeville, SC, on Mar 17, 2026
[name removed] kept in contact with us weekly and made himself available to answer all of our questions. When we had an issue, it was quickly resolved
Hardeeville, on Feb 18, 2026
Loved the weekly updates. [name removed] and Will are the best!
Hardeeville, SC, on Mar 16, 2026
[name removed] met its communicated delivery date although I wished it would be ready sooner
Hardeeville, on Feb 13, 2026
My Master Care representative, [name removed], has been so kind and supportive. I feel strongly that he will take care of my future needs and repairs.
Hardeeville, on Feb 22, 2026
The sales process and selection of materials was very good. The MasterCare has been like dealing with good cop/bad cop. I am not happy with the cement in my garage, and this has caused me to rate the after-sale process like I have.
Hardeeville, SC, on Mar 09, 2026
We were very pleased with the communication level with our builder, [name removed]. He was pro-active in giving weekly updates and was always generous with his time if we had a question or wanted to come and see the construction progress in person. We also appreciated the quality of fixtures(faucests and lighting) that were standard with the home. What we disliked was that we chose to do some of the finishes after closing because we felt like items like flooring and backsplash was significantly overpriced for the quality offered.
Hardeeville, on Feb 12, 2026
There were no surprises. If there were any issues they were quickly resolved. The people from [name removed] in sales to [name removed], the construction supervisor, and [name removed] with Master Care have all been great.
Hardeeville, on Feb 21, 2026
Change in our Superintendent without letting us know he had left Minto.
Hardeeville, SC, on Mar 08, 2026
Sales agent and construction were great to work with
Hardeeville, on Feb 10, 2026
I bought a spec home and had a wonderful experience thus far. All repairs have been made in a timely fashion. All trades have shown up at their scheduled time, remained polite and attentive. My superintendent showed pride in his build and my Mastercare representative has been responsive to all of my requests.
Hardeeville, on Feb 20, 2026
Quick response to all questions and concerns. From our first visit with [name removed] who guided us along the buying and decision making stage, through the build with [name removed] which had to be done all long distance and during our first year with [name removed] who was fantastic with responding to problems and who scheduled all repairs and followed up in a timely manner. As my husband has not been able to handle all of these situations because of declining health I have been very appreciative of all the patience and guidance of these people and their workers.
Hardeeville, SC, on Mar 02, 2026
First, we appreciated the opportunity to truly get a feel for this community by way of the Stay-n-Play experience. We enjoyed working with our sales agent, [name removed] and our designer [name removed]. We also had an outstanding experience with our assigned superintendent, [name removed]. He regularly sent photos and bullet point lists of what was accomplished each week and gave us a preview of what to expect for the coming week. He was easily accessible via text and accommodated us each time we came to visit and when we weren't able to attend the final "New Home Celebration" walk-through, he offered to meet us on the day of our closing. We have just started working with our Mastercare rep, [name removed] and she has been equally efficient.
Hardeeville, on Feb 07, 2026
[name removed] our sales representative was great to help us find the perfect lot. [name removed] our Mastercare representative has helped us if we had any questions come up.
Hardeeville, on Feb 19, 2026
It’s very difficult to get things done through first service. I gave to stay on top of it to make sure it gets taken care of. Very restrictive-we dont feel like we own the land we purchased. We have lived in an hoa community before, but the restrictions here are high. We paid extra for our lot with a reserve separating our house from the homes in phase 6. The reserve It’s dying. No one responds to our complaints. Painters do the bare minimum. No privacy. Unnecessary grounds maintenance always coming around. The grounds should look much better for all of the people that are in our back yard. Why do I have to tell you a plant is dead? Can’t they see that? Activities sell out in minutes every month. They know this. Plan more events. More homes sales require more facilities, events, staff. Stop selling it if you can’t keep up. Mango theater feels like an old folks home. Shoreside is a main road. No sidewalks past carribean soul. It’s dangerous! If you go for a walk, you’re going to be dodging cars to keep from getting hit. You need an ADA consultant. This place is not senior friendly. Example: how many ankles have been broken on the lip at the garage door ?
Hardeeville, SC, on Mar 02, 2026
[name removed] was and continues to be amazing! [name removed] is also wonderful and I loved my sales rep [name removed] who found me the perfect home! I also really appreciated [name removed] working with me until I could figure my financing out. I’m thrilled!
Hardeeville, on Feb 06, 2026
The financial part was confusing, such as the thresholds.
Hardeeville, on Feb 16, 2026
working with my minto representative [name removed] was such a pleasure. answered all of my questions and concerns. very prompt and caring.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Hardeeville, SC, on Apr 04, 2026
Everything up until move-in was a very smooth process. If we ever had a question, it was answered immediately, and I felt like my superintendent [name removed] was really interested in our concerns and our getting the home that we expected.
Hardeeville, SC, on Apr 03, 2026
[name removed] gave us timely updates and was very responsive to our questions/requests.
Hardeeville, SC, on Apr 02, 2026
The whole process has been very straightforward and easy to follow. Met many people that provided an exceptional experience.
Hardeeville, SC, on Mar 30, 2026
Should of notified us that a as built plot plan was needed. Getting one after closing cost double.
Hardeeville, SC, on Mar 29, 2026
My sales person [name removed] was amazing- My building supervisor was extremely helpful and responsive The only negative with my bamboo is the two outside lights…the front door swings out and hits/nicks the door. If you look at the sample home you’ll see it is nicked as well .WHY!?
Hardeeville, SC, on Mar 29, 2026
[name removed] our contractor was amazing. [name removed] our salesman was great as well.
Hardeeville, SC, on Mar 27, 2026
Would have liked a pool expert at Option A to run through the pool options. Overall sales was outstanding and site superintendent went above and beyond to meet our needs and requests. [name removed] was always able to answer our questions and provided thorough answers.Provided insight to the building process.
Hardeeville, SC, on Mar 27, 2026
[name removed] was/is an absolute rock star! His attention to detail is outstanding and his responses to concerns was virtually immediate. Plus he's very personable and professional. Only concern that bothered us was that when final coat of paint was applied the outlet and switch covers were Not removed so they were essentially glued to the wall. I ([name removed]) painted several places in different colors so those covers had to cut loose with a package opening blade.
Hardeeville, SC, on Mar 24, 2026
Build process was smooth and easy. The B selection software was not smooth nor user friendly.
Hardeeville, SC, on Mar 22, 2026
Good communication with [name removed] and also [name removed], our building supervisor
Hardeeville, SC, on Mar 20, 2026
Dislike - Very complicated and somewhat confusing start with the option A option B payment requirements. Like - The quality of the wall construction starting with 2x6 exterior walls and the cabling within the walls. Like - [name removed] sent us many pictures every Friday showing the teams progress for the week.
Hardeeville, SC, on Mar 19, 2026
The mortgage process through your preferred bank lenders was not a good experience. Our house in Beaufort had not sold, which we had paid cash for, as we were approaching our designated closing date. The first person [name removed] offered us an interest only at 9.75% which we declined. Next was [name removed] who was not very responsive and actually threw us under the bus to and accused us of the same to protect herself. When she would take 2-3 days before getting back to us and sometimes asking for the same information we sent. We were eventually rejected by her bank ([name removed]) saying our investment accounts and the 2 homes we owned outright couldn’t be used. She said only 401k and/or money market accounts are acceptable. We were only mortgaging $185,000 coming up with the rest ourselves. After we were rejected we came up with another 401k from a former employer we had she said it didn’t matter, that process took a month. So we had to start over again and were advised by [name removed] we had to use only [name removed] approved lenders in order to keep our $10k incentive. Next person [name removed] with US Bank basically told us no bank was going to give us a mortgage that all banks have the same set of options to draw from and we would not qualify. Which was baffling because we had over $1m in investment accounts, $190k in money market, and 2 houses worth about $900k. [name removed] said the only option he suggested was for us to buy the house as an investment property that the rent would offset our mortgage payments. I said this going to be our primary residence how would that work we would be charged the higher tax plus an additional tax for rental property? His response was once we closed we could change it over and no one would be the wiser. Again we were trying to save the $10k by using your people, we discussed this with our friend [name removed] who said this option amounts to mortgage fraud and the responsibility would be ours. We discussed all this with [name removed] and the fact that [name removed] could get us an asset based mortgage which none of the banks could offer and get us to close in 2 weeks. [name removed] suggested we go with [name removed] and he would see about the incentive, meanwhile [name removed] came back saying she had another option higher interest and could not guarantee we would close in a month or guarantee we would be approved either! This would take us to end of February or March for potentially closing and again no guarantee we would be approved so again starting the process over again and could potentially take us to April and still not closing. Then [name removed] threw at us the potential for a $300/day fine for every day past our closing date and for using [name removed] we would lose our $10k. Then said that [name removed] did come up with another option we chose not to use her therefore because of [name removed]’s policy of not using their approved banks we would have to forfeit the incentive. We countered with with [name removed] that [name removed] is a liar and had no guarantee of providing us with a mortgage and a definitive closing which would set us up for the fines what a scam we thought. We proceeded with [name removed] closed in 14 days as promised with a mortgage and an interest rate lower than any of the [name removed] offers. So you used your loophole to cheat us on the incentive in hindsight we could have dragged this out using your deceptive people but [name removed] was honest and kept his word. So would I recommend your property to others only if they could pay cash and not to use any of your “preferred” lenders, we felt very let down by [name removed]. I get it he has to go with corporate decisions because they are not personal and are paper pushers and have no emotional attachment to the actual buyers. So if we had to give you a rating on the purchase experience it would be a 1 [name removed] a 10 but none of this matters to any you now you got your money and you saved $10k in the process! because the potential rent would offset our mortgage
Hardeeville, SC, on Mar 17, 2026
[name removed] kept in contact with us weekly and made himself available to answer all of our questions. When we had an issue, it was quickly resolved
Hardeeville, SC, on Mar 16, 2026
[name removed] met its communicated delivery date although I wished it would be ready sooner
Hardeeville, SC, on Mar 09, 2026
We were very pleased with the communication level with our builder, [name removed]. He was pro-active in giving weekly updates and was always generous with his time if we had a question or wanted to come and see the construction progress in person. We also appreciated the quality of fixtures(faucests and lighting) that were standard with the home. What we disliked was that we chose to do some of the finishes after closing because we felt like items like flooring and backsplash was significantly overpriced for the quality offered.
Hardeeville, SC, on Mar 08, 2026
Sales agent and construction were great to work with
Hardeeville, SC, on Mar 02, 2026
First, we appreciated the opportunity to truly get a feel for this community by way of the Stay-n-Play experience. We enjoyed working with our sales agent, [name removed] and our designer [name removed]. We also had an outstanding experience with our assigned superintendent, [name removed]. He regularly sent photos and bullet point lists of what was accomplished each week and gave us a preview of what to expect for the coming week. He was easily accessible via text and accommodated us each time we came to visit and when we weren't able to attend the final "New Home Celebration" walk-through, he offered to meet us on the day of our closing. We have just started working with our Mastercare rep, [name removed] and she has been equally efficient.
Hardeeville, SC, on Mar 02, 2026
[name removed] was and continues to be amazing! [name removed] is also wonderful and I loved my sales rep [name removed] who found me the perfect home! I also really appreciated [name removed] working with me until I could figure my financing out. I’m thrilled!
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Hardeeville, on Apr 03, 2026
The process for landscaping requests and approval takes too long and it’s too XXXXX bersome.
Hardeeville, on Apr 02, 2026
My yard has been torn up for half of the time that I have lived here and I've been here for 7 months. Mud and dirt is constantly tracked on my walkway because of this. Also I have to clean my screens and aluminum on my screen porch and furniture weekly because the water truck not always water the dirt road next to my house that is used numerous times a day by construction vehicles. With All of this, no one seems to care.
Hardeeville, on Apr 01, 2026
All involved including, but not limited to the: General Contractor, workers, warranty advisor, and all others are knowledgeable, professional, and have a real interest in taking care of each homeowner and future homeowner.
Hardeeville, on Mar 30, 2026
I have been sick for 3 months and home bound. I know every inch of this property. The build has been almost perfect and little to complain about. Small dish washer issue my MC [name removed] [name removed] was here with [name removed] resolved in minutes. She even said she would contact Whirlpool for me because of my surgery if necessary. All of the people at Minto have been great.
Hardeeville, on Mar 28, 2026
Everyone we have talked to has been professional, nice, knowledgeable, and has communicated every step.
Hardeeville, on Mar 23, 2026
Enjoyed working with [name removed] as our Mastercare person, very professional
Hardeeville, on Mar 18, 2026
MasterCare representative [name removed] was great to work with! Professional, respectful, and he quickly responded to the issue with my entrance light. Solved it immediately. Followed up to be sure it was completed.
Hardeeville, on Mar 17, 2026
Had a few minor issues and they were taken care of promptly once reported.
Hardeeville, on Mar 05, 2026
Everyone was nice - helpful - house selected was a spec house - love the location and details
Hardeeville, on Feb 25, 2026
I really liked that I have a designated person to help me navigate the issues that typically come up with a new house build. [name removed] has been very responsive and helpful.
Hardeeville, on Feb 23, 2026
We really enjoy working with [name removed]. He makes sure all of our questions are answered.
Hardeeville, on Feb 22, 2026
We had to straighten out an issue regarding my partner being told he was only a guest! We were not informed by sales staff that he would be treated as such. After three weeks and letters to [name removed] management the issue was rectified!
Hardeeville, on Feb 20, 2026
From [name removed], our salesperson, to [name removed] our building manager, and [name removed] our Mastercare rep, we've been extremely pleased with everything in our new home. Everyone has been very helpful, and it shows they sincerely care. They are always quick to answer any questions and address any issues to our full satisfaction.
Hardeeville, on Feb 18, 2026
Loved the weekly updates. [name removed] and Will are the best!
Hardeeville, on Feb 13, 2026
My Master Care representative, [name removed], has been so kind and supportive. I feel strongly that he will take care of my future needs and repairs.
Hardeeville, on Feb 12, 2026
There were no surprises. If there were any issues they were quickly resolved. The people from [name removed] in sales to [name removed], the construction supervisor, and [name removed] with Master Care have all been great.
Hardeeville, on Feb 10, 2026
I bought a spec home and had a wonderful experience thus far. All repairs have been made in a timely fashion. All trades have shown up at their scheduled time, remained polite and attentive. My superintendent showed pride in his build and my Mastercare representative has been responsive to all of my requests.
Hardeeville, on Feb 07, 2026
[name removed] our sales representative was great to help us find the perfect lot. [name removed] our Mastercare representative has helped us if we had any questions come up.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Hardeeville, on Apr 02, 2026
I have all good things to say about [name removed]! From our sales rep- through the building of our home to having lived here now for a year. [name removed] has been on top of it all and has been there for all our requests & concerns. I highly recommend [name removed]!
Hardeeville, on Mar 31, 2026
I really like the quick responses I have had from [name removed] to minor problems.
Hardeeville, on Mar 25, 2026
The selection, options and cost associated with our A's and B's I liked the least. We have been fortunate to have had a good superintendent and a good master care worker.
Hardeeville, on Mar 21, 2026
The reason I didn’t give a 10 on all is my HVAC the tech was In my hose 4 times summer time my front bedroom I use a portable AC as it is so hot. The master bedroom is cold in winter the insulation is poor I have 5 degrees difference between room it need to be balance other neighbors have the same issue. [name removed] my contact is 100 % the house is great
Hardeeville, on Mar 11, 2026
Their quick response to questions or issues. My Mastercare person was terrific! ([name removed])
Hardeeville, on Mar 10, 2026
Being out of state the process was better than expected.
Hardeeville, on Mar 07, 2026
Had a great builder and relatively few issues. [name removed] builds a great home and Mastercare has been super responsive.
Hardeeville, on Mar 07, 2026
Our Mastercare representative saved [name removed] from receiving a very sub-par survey result. The initial workmanship on our house was disheartening to see. For example; a window frame being installed crooked, the spare bath toilet drain installed in the incorrect spot, unacceptable drywall finishing that received a shoulder shrug from our builder rep, a large chunk of concrete damaged at the driveway/garage, backsplash selected according to sample but actual backsplash contained different (unwanted) colors.... and the list could go on. The quality control of the build was abysmal. In addition, the vendors doing the Mastercare sponsored work were hit or miss for appointments, and some required prodding just to come back and complete the work. Having spoken with others in the community about their experience, which were very similar to mine, [name removed] should put more emphasis on the front end of the build, with quality vendors, products, and BUILD OVERSIGHT. That would certainly take the frustration away from the homeowner and leave the Mastercare reps to focus on few, more serious home issues.
Hardeeville, on Mar 05, 2026
Overall our experience with [name removed] has been excellent, but there are things with the community and amenities which are lacking and insufficient for the size of this community and the amount of residents. I’m also disappointed in the landscaping plantings and installation of them… the majority of our plants have died because the were improperly installed.
Hardeeville, on Mar 03, 2026
[name removed] was always available for our questions and concerns.
Hardeeville, on Mar 01, 2026
The quality of landscaping including grass. It should match the quality of public spaces.
Hardeeville, on Feb 24, 2026
The entire process from start to finish has been amazing. I recommend to anyone and everyone. I am interested in building another home in the same community in the future.
Hardeeville, on Feb 22, 2026
The sales process and selection of materials was very good. The MasterCare has been like dealing with good cop/bad cop. I am not happy with the cement in my garage, and this has caused me to rate the after-sale process like I have.
Hardeeville, on Feb 21, 2026
Change in our Superintendent without letting us know he had left Minto.
Hardeeville, on Feb 20, 2026
Quick response to all questions and concerns. From our first visit with [name removed] who guided us along the buying and decision making stage, through the build with [name removed] which had to be done all long distance and during our first year with [name removed] who was fantastic with responding to problems and who scheduled all repairs and followed up in a timely manner. As my husband has not been able to handle all of these situations because of declining health I have been very appreciative of all the patience and guidance of these people and their workers.
Hardeeville, on Feb 19, 2026
It’s very difficult to get things done through first service. I gave to stay on top of it to make sure it gets taken care of. Very restrictive-we dont feel like we own the land we purchased. We have lived in an hoa community before, but the restrictions here are high. We paid extra for our lot with a reserve separating our house from the homes in phase 6. The reserve It’s dying. No one responds to our complaints. Painters do the bare minimum. No privacy. Unnecessary grounds maintenance always coming around. The grounds should look much better for all of the people that are in our back yard. Why do I have to tell you a plant is dead? Can’t they see that? Activities sell out in minutes every month. They know this. Plan more events. More homes sales require more facilities, events, staff. Stop selling it if you can’t keep up. Mango theater feels like an old folks home. Shoreside is a main road. No sidewalks past carribean soul. It’s dangerous! If you go for a walk, you’re going to be dodging cars to keep from getting hit. You need an ADA consultant. This place is not senior friendly. Example: how many ankles have been broken on the lip at the garage door ?