Homebuilder Ratings & Reviews

Minto Communities - USA

South Carolina

1,692 Homeowner Reviews
Jan 2025 - Jul 2026

Minto Communities - USA

Overall Satisfaction

4.7
Customers' overall satisfaction
4.8
Customers' willingness to refer our communities to their friends and family

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Community Satisfaction Ratings

Builder Profile

Minto Communities - USA logo
Our story begins in 1955 with a simple belief: that we could build better places to live, work and play, one home and one relationship at a time. Since then, The Minto Group has successfully built a fully-integrated real estate company that can meet the needs of any individual, family, investor or business. We’ve accomplished a lot over the years, and as we continue to celebrate new ventures, milestones, innovations and investments, we’re always looking ahead to what’s possible. Read on to learn more about our journey over the past 60+ years.
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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less

Most Recent 20 Comments From South Carolina
Purchase Experience Testimonials from Real Homebuyers

Hardeeville, SC, on Jul 24, 2026

It was a very easy smooth process, I was kept very well informed throughout the entire process

5.0
Verified Homeowner
Hardeeville, SC, on Jul 24, 2026

I’ve loved the whole experience from meeting [name removed] to my builder [name removed] who continues to be amazing wherever I have a question.

5.0
Verified Homeowner
Hardeeville, SC, on Jul 23, 2026

I wish I could have customized more

5.0
Verified Homeowner
Hardeeville, SC, on Jul 21, 2026

Our Super [name removed] kept in contact with us the whole time from start to finish, updating us every Friday. Living in PA kind of made everything difficult because we could not visit, but his regular updates were great and put us at ease that everything was going according to plan.

5.0
Verified Homeowner
Hardeeville, SC, on Jul 18, 2026

We appreciated the updates during construction. A great builder superintendent. Thankful that [name removed] agreed to have our closing on [name removed]'s birthday.

5.0
Verified Homeowner
Hardeeville, SC, on Jul 17, 2026

The Escape model home wasn't finished before we made our decision...we may have chosen a different model. We were just trying to get the most square footage as possible

5.0
Verified Homeowner
Hardeeville, SC, on Jul 16, 2026

The excitement of a new home, being able to make design choices and quality of build

5.0
Verified Homeowner
Hardeeville, SC, on Jul 16, 2026

Our a builder [name removed] was amazing to work with! He was knowledgeable and always receptive to any questions or concerns. Our Masterspa rep, [name removed], was immediately handling any issues that needed corrected. And our Salesperson [name removed] could not be beat. We enjoyed every step of the process. And [name removed] was a great resource for our B options. The whole team was a pleasure to work with.

5.0
Verified Homeowner
Hardeeville, SC, on Jul 15, 2026

We were very pleased with [name removed] as our mental Agent. He listen to our Realtor and showed us the perfect, Home. On closing day. Everyone was very professional and knowledgeable with the exception of the HOA representative she was unprepared, and frankly, rude to my husband She kept referring to him as an occupant of the Home. Our builder. [name removed] has been responsive to any request we have made. [name removed], our mental care. Contact has been extremely helpful with any repairs and situations relating to the construction. Overall, we have received excellent service throughout the buying process, and move in experience. Unfortunately, after moving the HOA is responsible for landscaping and irrigation. Our experience with that has been less than desirable.

5.0
Verified Homeowner
Hardeeville, SC, on Jul 15, 2026

Our realtor, our sales person [name removed], our builder [name removed] and our Mastercare superintendent have all been awesome. They are all very responsive and eager to help. The orientation we received from our builder [name removed], was very thorough. He continued to check in with us to make sure we had no questions. [name removed] was timely with the Mastercare home visit and quickly addressed our questions. [name removed] responded to us on her days off and was never bothered. We had an awesome team I have 1 complaint, however, and that is the HOA. They majority of the staff are rude. If they smiled, I would faint. They make us feel rushed and they don’t care. This is so opposite of everyone else. I often walk out without a clear understanding of their expectations. They run around like chickens with their heads cut off and their stress shows and that’s not the residents problem. Everyone we have met here so far says the same thing. It needs to be addressed. Clean house.

5.0
Verified Homeowner
Hardeeville, SC, on Jul 14, 2026

We liked the updates on construction, [name removed] was an excellent superintendent keeping us informed. The price point for our house and the upgrades we chose. The many different upgrades that were available to us. Our sales person [name removed] and the whole crew in the sales center. The way the community itself is laid out and the amenities the community has to offer us.

5.0
Verified Homeowner
Hardeeville, SC, on Jul 14, 2026

Everyone was so helpful and considerate. Fantastic experience!

5.0
Verified Homeowner
Hardeeville, SC, on Jul 14, 2026

The plans for our house had a pocket door in the plans. Someone crossed it out and no one would add it back in. So now we do not have a bathroom door.

4.7
Verified Homeowner
Hardeeville, SC, on Jul 13, 2026

2nd home purchased in community and this was faster and seem to have more quality control than phase 5 build in 2022. Some constructive suggestions: if you choose not to have a glass door there should still be either a small window, side lights or a peep hole to identify person on the other side. Top windows should be able to fold in for easy cleaning. Still feel it is so hazardous without bike/cart lanes AND lack of sidewalks. I refuse to get a bike or golf cart due to high risk of incidents. For a 55 and older community it’s a shame that hasn’t been corrected. To more directly answer the question, like most [name removed] -sales and [name removed] supervisor. [name removed] did a fantastic job staying in communication and overseeing my home. Very easy to work with. Dislike - my lot. I didn’t realize how poorly my house was going to be situated on the lot. I am practically living in my neighbors lanai. Palm trees provide no privacy barrier. A few things that I wasn’t able to change make it more challenging for after market work. I.e. wide backsplash piece that has to be removed when ready to have one installed. Couldn’t eliminate it during build. Some upgrade options were priced way too high that it was not worth doing it with builder.

5.0
Verified Homeowner
Hardeeville, SC, on Jul 12, 2026

[name removed] communicated very well throughout the entire process. He provided weekly updates with photos, which was appreciated as we were out of state. [name removed] has good attention to details. [name removed] is very rigid, there is no modifications available, except for what is already in the design options and design center.

5.0
Verified Homeowner
Hardeeville, SC, on Jul 12, 2026

I purchased a completed home, that said the sales office was great as was the team at the site. very helpful and great communication.

5.0
Verified Homeowner
Hardeeville, SC, on Jul 11, 2026

Nothing [name removed]/[name removed]/[name removed] great

5.0
Verified Homeowner
Hardeeville, SC, on Jul 09, 2026

Disappointed that we had to get as built survey on new build from coastal Surveying, took 4 weeks and $600, and then submit to HOA for approval to build birdcage using same contractor [name removed] uses which can take another 45 days. Just does not sit well when there have been hundreds already built. We should have been advised at time of contract to possibly consider as part of the options offered.

5.0
Verified Homeowner
Hardeeville, SC, on Jul 02, 2026

The process was easy. Everyone from [name removed] in Sales to [name removed] in Construction were helpful, easy to work with which made the process amazing

5.0
Verified Homeowner
Hardeeville, SC, on Jul 02, 2026

Everything was easy. I wish I could have a few extra days to think about add ons. The process seemed a little rushed.

5.0
Verified Homeowner