Homebuilder Ratings & Reviews

Minto Communities - USA

South Carolina

1,845 Homeowner Reviews
Apr 2024 - Oct 2025

Minto Communities - USA

Overall Satisfaction

4.6
Customers' overall satisfaction
4.7
Customers' willingness to refer our communities to their friends and family

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Community Satisfaction Ratings

Builder Profile

Minto Communities - USA logo
Our story begins in 1955 with a simple belief: that we could build better places to live, work and play, one home and one relationship at a time. Since then, The Minto Group has successfully built a fully-integrated real estate company that can meet the needs of any individual, family, investor or business. We’ve accomplished a lot over the years, and as we continue to celebrate new ventures, milestones, innovations and investments, we’re always looking ahead to what’s possible. Read on to learn more about our journey over the past 60+ years.
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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less

Most Recent 20 Comments From South Carolina
Purchase Experience Testimonials from Real Homebuyers

Hardeeville, SC, on Oct 24, 2025

I had a great experience with our salesman [name removed]. He was outstanding and very patient with us through the whole buying process. He made himself available to us every time we came back to look and was always available to speak with us by phone when we were not there. He was very knowledgeable with the lots, the layout of the land and listened to the type of home we wanted to build. I also had a great experience with my construction supervisor [name removed]. [name removed] was very informative and answered any question I had regarding the build. He was always available to speak with me and made himself available to meet me when I was in the South [name removed] area during the build. He frequently updated us and set photos which made me feel very comfortable with how the build was going. He was very thorough and addressed all our questions at the walk through. He was outstanding through out the whole process and we are very grateful that [name removed] was our builder. A disappointment I have is with the quality of some products that Minto offered such as the interior doors, they are hollow and they feel like cheap quality. I feel similar with the kitchen and bathroom cabinets offered. Minto should provide better quality options for kitchen and bathroom cabinets. I am very disappointed with the appliances and the lack of assistance from Whirlpool when I called them. I had an issue with my refrigerator from the day I moved in. I called whirlpool and they wouldn’t assist me until provided proof of ownership a copy of my deed, as they have Minto as the owner and they said the refrigerator was already months into the warranty since Minto bought it. This caused so much frustration and literally hours on the phone to get Whirlpool to even make an appointment for some to come look at the refrigerator. Minto should have stepped in to assist us and provide us with a new refrigerator.

4.8
Verified Homeowner
Hardeeville, SC, on Oct 21, 2025

I found [name removed] the POC during the construction of my home to be very responsive with excellent communication thruout the process. Every Friday I would get pictures and an update of the progress. Any questions I had were answered promptly. The sales office POC, [name removed], was also excellent. She was great about answering questions and getting me information as needed. Great teamwork!

5.0
Verified Homeowner
Hardeeville, SC, on Oct 20, 2025

The updates on construction progress

5.0
Verified Homeowner
Hardeeville, SC, on Oct 19, 2025

Liked the weekly updates from our construction supervisor [name removed].

5.0
Verified Homeowner
Hardeeville, SC, on Oct 18, 2025

Sidewalk is in terrible shape. However, [name removed] the Construction Supervisor was excellent throughout.

5.0
Verified Homeowner
Hardeeville, SC, on Oct 18, 2025

The communication process was great through the planning and building. Upgrades to house are way over priced.

4.8
Verified Homeowner
Hardeeville, SC, on Oct 11, 2025

I liked the most were how [name removed] and [name removed] were so helpful to my deaf wife and me. [name removed] learning a bit of sign language to welcome us was very touching. I disliked the most is that it closed much earlier than planned as a result my wife and I had a difficult time scheduling our pre-retirement lives.

5.0
Verified Homeowner
Hardeeville, SC, on Oct 10, 2025

[name removed] is an Outstanding Superintendent! We felt that [name removed]'s expertise in the building industry created a trusted and candor relationship that made [name removed] superior. Thanks to [name removed] and the way he treated the workers was top notch. He took care of us at every turn. He created an atmosphere of calmness when issues arose. Can you tell that we LOVE [name removed]? We did not like the way [name removed] installed our kitchen. I myself have installed many kitchens and it was rare that any doors needed ANY touchups. Also, the granite that was installed was not presealed. I had to seal it myself. I have had several new granite countertops over the years and this is the first one that I have had to personally seal, straight from the installer. Very disappointing.

5.0
Verified Homeowner
Hardeeville, SC, on Oct 06, 2025

I liked the great communication!

5.0
Verified Homeowner
Hardeeville, SC, on Oct 05, 2025

Not sure how to answer - we stayed at the community in a rental house you operate - met an agent that Sunday and fell in love with the first house we saw - had no plans of buying at that point

5.0
Verified Homeowner
Hardeeville, SC, on Oct 05, 2025

Everything was just wonderful….closed 2 months early

5.0
Verified Homeowner
Hardeeville, SC, on Oct 04, 2025

A&B option selection timeframe was stressful, rushed. Trim paint finish, painter painted over dirt with baseboards, banged up doorways, does not meet our expectations as of today. Scratched toilet seats. Master Bath toilet - porcelain chip on tank. We have a photo from May showing the chip was present, not our fault. Film on shower windows both bathrooms defectective. Appears it was installed on dirty windows. Tile floor in MB & second bath white caulk was used at the bottom of base board, Tile floor is medium grey in color, looks so cheap, it's starting to crack as of today. We like the colors we chose. The coconut shower needs a re-do in size. Move the wall over to make it smaller.

4.7
Verified Homeowner
Hardeeville, SC, on Sep 30, 2025

[name removed] and [name removed] were both extremely helpful through the purchase and options process and made themselves available whenever needed. [name removed] built us a fantastic home. He kept us up to date every week and he answered all of our questions quickly. The house is perfect and we have had no issues since moving in.

5.0
Verified Homeowner
Hardeeville, SC, on Sep 27, 2025

Luved the easiness of the process and the care and attention to detail. Everyone we interacted with was extremely helpful and friendly. [name removed] was super informative and kept us up to date on everything, answered all our questions and sent alot of progress photos, he went above and beyond our expectations. We would like to put 100 instead of 10 lol. Many thanks.

5.0
Verified Homeowner
Hardeeville, SC, on Sep 26, 2025

We requested [name removed] for the build of our Nevis because of our experience with him in 2024 on the new build of our [name removed]. He delivered a beautiful home maintaining close contact with us and immediate responsed to any questions and/or concerns. He is an amazing supervisor. Resolves issues as come up. Highly recommend [name removed] to others. He made the process feel personal...and we trusted him with our build. A good man!

5.0
Verified Homeowner
Hardeeville, SC, on Sep 19, 2025

[name removed] was an awesome salesperson and very helpful with answering all our questions. He made the buying process so much easier, as did [name removed] our realtor. We were very fortunate to have [name removed] as our building superintendent. He kept us informed at every stage of the process and was honest when there were issues and explained how they were being handled. You could tell he takes great pride in his work and is very meticulous. We had complete trust in [name removed] and [name removed] and knew that all would turn out well. And it did!! Our Master Care rep, [name removed], is a pleasure to work with too. We've been impressed how quickly he responds. My only negative comment is the downside of being one of the first completed homes in a new phase. Contractors working on other homes have a tendency to park or block our driveway despite the "Permanent Resident" signs. Other than that, love the community. We're very happy here!

5.0
Verified Homeowner
Hardeeville, SC, on Sep 18, 2025

I thought my Salesperson [name removed] did a great job of following up and staying on top of things. Same thing for my Builder [name removed]. Both showed excellent communication and customer service skills and I would highly recommend both of them. The layers of red tape and who to contact regarding poor landscaping is very non customer centric.

4.4
Verified Homeowner
Hardeeville, SC, on Sep 17, 2025

From sales [name removed] to [name removed] they were absolutely a 10! Wonderful to work with..highly recommend margaritaville hilton head to friends

5.0
Verified Homeowner
Hardeeville, SC, on Sep 15, 2025

[name removed] my project manager was exceptional. He is very professional, knowledgeable, and customer service oriented!

4.8
Verified Homeowner
Hardeeville, SC, on Sep 13, 2025

[name removed] our sales rep and [name removed] our building superintendent went above and beyond. We have built 3 homes and this was by far the easiest and best experience

5.0
Verified Homeowner