Homebuilder Ratings & Reviews

Minto Communities - USA

South Carolina

1,741 Homeowner Reviews
Jul 2024 - Jan 2026

Overall Satisfaction

4.6
Customers' overall satisfaction
4.7
Customers' willingness to refer our communities to their friends and family

South Carolina Communities Map

 

Builder Profile

Our story begins in 1955 with a simple belief: that we could build better places to live, work and play, one home and one relationship at a time. Since then, The Minto Group has successfully built a fully-integrated real estate company that can meet the needs of any individual, family, investor or business. We’ve accomplished a lot over the years, and as we continue to celebrate new ventures, milestones, innovations and investments, we’re always looking ahead to what’s possible. Read on to learn more about our journey over the past 60+ years.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less

Most Recent 20 Comments From South Carolina
Purchase Experience Testimonials from Real Homebuyers

Hardeeville, SC, on Dec 26, 2025

[name removed] our builder was awesome! He explained the process and time frame and answered all our questions!

5.0
Verified Homeowner
Hardeeville, SC, on Dec 25, 2025

I signed a contract in July 2025, and didn't hear from the manager of my build until I called him on November 2. No contact about my house at all. My sales rep was GREAT. And My designer, [name removed] was the absoulte BEST. But not getting updates about my home was WRONG!

4.0
Verified Homeowner
Hardeeville, SC, on Dec 24, 2025

Design process is outdated and website needs complete revision - impossible to see colors, textures and other options Pressure to complete selections and make deposits - timeline very accelerated Limited design choices and quality of products (especially Level 1) similar to baseline "track builder" (i.e. DR [name removed]) Pricing on options extremely inflated Interactions were abrupt and brief during design process Closing process was impersonal and unprofessional Limitations of financing very restrictive - use of US [name removed] caused issues with bank rate availability (not a US [name removed] customer) Communications of incentives were unclear Interactions at move in very brief and assigned First Service maintenance unavailable at closing (open questions) Completion of job superintendent satisfaction survey while superintendent present was extremely awkward and unprofessional.

2.2
Verified Homeowner
Hardeeville, SC, on Dec 22, 2025

Frpm Sales, to construction, to warranty all Minto Representatives, easy to reach and very responsive.

5.0
Verified Homeowner
Hardeeville, SC, on Dec 22, 2025

From Sales and design these were the most enjoyable steps in the process.

4.9
Verified Homeowner
Hardeeville, SC, on Dec 21, 2025

Everyone was great. [name removed] was our construction manager and was absolutely fantastic.

5.0
Verified Homeowner
Hardeeville, SC, on Dec 20, 2025

[name removed] did an excellent job with communication and returned calls quickly. He was obviously very interested in giving us a very good, well built home. He should be commended for!

5.0
Verified Homeowner
Hardeeville, SC, on Dec 19, 2025

Great customer service from [name removed] in sales to [name removed] in design to [name removed] in construction and Will in customer followup

5.0
Verified Homeowner
Hardeeville, SC, on Dec 19, 2025

I didnt really like the sales process with [name removed]. This was my 2nd purchase and liked [name removed] much better on my 1st purchase. Should have used him the 2nd time. I wasn't offered the incentive, which was already out when I purchased. [name removed] said things like "you need to sign this, per management! [name removed] congratulated me on the day of my closing, while [name removed] sent a followup email 18 days later. On the other hand, my Superintendent, [name removed] was excellent and a very good comunicator! Plus he responds very quickly. I couldn't have asked for a better superintendent!

4.6
Verified Homeowner
Hardeeville, SC, on Dec 18, 2025

Disliked: The rigidity of [name removed]. They were totally inflexible on all aspects of the process. Liked: The quality of construction and being informed of the progress of the build.

4.4
Verified Homeowner
Hardeeville, SC, on Dec 17, 2025

[name removed] went above and beyond to be attentive and incredibly helpful and personable! We were so very pleased with him!

4.9
Verified Homeowner
Hardeeville, SC, on Dec 14, 2025

Updates were great throughout the building process!

5.0
Verified Homeowner
Hardeeville, SC, on Dec 14, 2025

Well... few things...i thought the time in between group a and group b was...rushed...and maybe thats because i am single and had to make every decision by myself...i felt alittle rushed..also..if im correct...this community is about 8 years old...i thought some of group b options were...dated...i would have liked to see more bold colors...this is the one time and probably the last time in our lives that we can make choices. I woyld have lived some blder vanity choices...white..grey..browns are..blah...i would have lived to have had a red vanity or yellow...i also think that i should have been able to pick my grout color..white grout will be yellow in a year...i have had black and white floors done with black grout...its stunning...the last final thing is..hey about group c options for landscape...i get you want everything to look similar and not have one house stand out but there should be options for that.

5.0
Verified Homeowner
Hardeeville, SC, on Dec 13, 2025

Kept us in touch with every step of the way

4.6
Verified Homeowner
Hardeeville, SC, on Dec 13, 2025

Availability of sales and construction staff was excellent and helpful.

5.0
Verified Homeowner
Hardeeville, SC, on Dec 13, 2025

Working with [name removed] our builder. [name removed] was always responsive, friendly and most importantly always had, or got back to us, with answers to our questions. [name removed] made the whole experience much simpler and kept my wife at ease throughout the entire build process.

5.0
Verified Homeowner
Hardeeville, SC, on Dec 11, 2025

I loved the weekly updates on the progress. My least favorite was not seeing the options installed prior to choosing. We may have picked different options after seeing them.

5.0
Verified Homeowner
Hardeeville, SC, on Dec 08, 2025

We most enjoyed our interactions with [name removed] our supervisor

4.8
Verified Homeowner
Hardeeville, SC, on Dec 08, 2025

The construction supervisor ([name removed]) stayed in touch and was very easy to work with. He answered any questions we had quickly and presented a quality finished product.

5.0
Verified Homeowner
Hardeeville, SC, on Dec 07, 2025

I loved the strong communication through the entire process !

5.0
Verified Homeowner