Homebuilder Ratings & Reviews

Minto Communities - USA

South Carolina

1,836 Homeowner Reviews
Jan 2024 - Jul 2025

Minto Communities - USA

Overall Satisfaction

4.6
Customers' overall satisfaction
4.6
Customers' willingness to refer our communities to their friends and family

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Community Satisfaction Ratings

Builder Profile

Minto Communities - USA logo
Our story begins in 1955 with a simple belief: that we could build better places to live, work and play, one home and one relationship at a time. Since then, The Minto Group has successfully built a fully-integrated real estate company that can meet the needs of any individual, family, investor or business. We’ve accomplished a lot over the years, and as we continue to celebrate new ventures, milestones, innovations and investments, we’re always looking ahead to what’s possible. Read on to learn more about our journey over the past 60+ years.
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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less

Most Recent 20 Comments From South Carolina
Purchase Experience Testimonials from Real Homebuyers

Hardeeville, SC, on Jul 20, 2025

Everything was explained about the process and kept us informed along the way.

5.0
Verified Homeowner
Hardeeville, SC, on Jul 20, 2025

Good communication and updates from sales, to design and build. Structured process that was easy to follow. Adapted to our situation not being near the site of build.

4.7
Verified Homeowner
Hardeeville, SC, on Jul 17, 2025

Absolutely perfect we are two-time home buyers a cottage first in 2022 then a villa on 6/4/2025 we could not be happier from start to finish between working with [name removed] to working with [name removed] for our inside options to our building superintendent [name removed] & & our Master Care Supervisor [name removed] everything is beautiful no complaints whatsoever.

5.0
Verified Homeowner
Hardeeville, SC, on Jul 17, 2025

Like: home selections, design, friendly staff. Closing process rather easy. Dislikes: amount of paperwork. Some options limited. Cost of some options ridculously high.

5.0
Verified Homeowner
Hardeeville, SC, on Jul 16, 2025

[name removed] was great, always kept us up to date on what was happening. He had some time off during the build, and his replacement [name removed] was just as good at keeping us "in the know" with pictures and info on what was completed, and what was left to do. Great communication from both.

5.0
Verified Homeowner
Hardeeville, SC, on Jul 11, 2025

Wish more time was spent to help set up warranties and door codes with my wife since I couldn't be there.

4.7
Verified Homeowner
Hardeeville, SC, on Jul 10, 2025

There were some cuts in the garage floor that were fairly large that has not really been addressed. It’s been epoxy it with paint but you can still see it. With an almost $700,000 home we would expect better than that.

4.9
Verified Homeowner
Hardeeville, SC, on Jul 10, 2025

Rushed us too much at sales office to select options and sign contact. We loved out construction manager, [name removed]. He was the best.

4.5
Verified Homeowner
Hardeeville, SC, on Jul 08, 2025

We loved all of the staff at the sales center.

5.0
Verified Homeowner
Hardeeville, SC, on Jul 08, 2025

It was a good process overall, but we ended up with three different building supervisors which was not ideal, and some things got missed. our last supervisor ([name removed]) was excellent and took care of stuff that needed correction. Our salesman, [name removed], was awesome and also stood behind the build and process.

5.0
Verified Homeowner
Hardeeville, SC, on Jul 07, 2025

Disliked location of toilet and towel bars. I liked the overall quality.

5.0
Verified Homeowner
Hardeeville, SC, on Jul 07, 2025

Loved the communication with the sales person and the builder

5.0
Verified Homeowner
Hardeeville, SC, on Jul 05, 2025

The communication was open and friendly

5.0
Verified Homeowner
Hardeeville, SC, on Jul 04, 2025

[name removed] and [name removed] are definitely assets to this organization. Without their caring attitudes we might not have made it to the finish. We are still waiting for an answer to our extra expenses being reimbursed due to not closing as promised and having to live in a hotel and put our belongings in storage from May 13th to June 4th. I have hope that Minto will make it right.

4.9
Verified Homeowner
Hardeeville, SC, on Jul 02, 2025

[name removed] was our superindendant when we first started this process. He exceeded our expectations with updates. He went above and beyond when we needed specific measurements for our front door to get a shade made. He was professional and an absolute pleasure to work with. Could not have asked for better. When we were informed that he was not with us any longer, we were beyond disappointed. Please know that he was exceptional at what he did and it is a loss to [name removed] in our opinion. We were introduced to [name removed] two weeks prior to our closing who was taking over for [name removed]. [name removed] again was a pleasure to work with. He answered our questions and returned phone calls in a timely manner. He was very reassuring to us when he took over for [name removed]. We have been very pleased with everything and have not significant complaints, except for the messy painting job that was done in our home. The moldings were painted sloppy as well as some of the walls. Our front door was peeling and was not primed well. [name removed] addressed everything in a timely manner to our satisfaction.

5.0
Verified Homeowner
Hardeeville, SC, on Jun 30, 2025

It was an unfortunate experience with [name removed]. There were quality issues with drywall, concrete and painting through the process. When you addressed any issues, you received constant push back. I spoke to [name removed] and sent emails about the ceiling paint and drywall seams and his comment was he had it worked on 4 times. When we met with him and [name removed] with master care and it was brought up again the comment was it was worked on 4 times and that it was not a custom home where they feather out the entire wall. This is an unacceptable response. [name removed] noted it on his move in visit that we had on 6/18/2025. To purchase a home for $500,000 it does not matter if it is custom or not the ceiling needs repaired and painted correctly. It also does not say much for the trades performing the work and [name removed] holding the contractors accountable. The experience was a constant push back on requesting items to be addressed. Issues would be resolved after 4 to 5 times addressing them. We could not even get a basic cleaning performed before closing without resistance. We were told that anything additional we would have to take care of it. [name removed] is so worried about having something signed off on to confirm everything was completed before actually completing the work. [name removed] needs to add tab to upload emails and photos from homeowners. The overall quality of the home I would grade a c-. Basic cosmetic issues could not even have resolved before closing. (interior doors- touched up with a roller and instead of rolling the entire door ,you can see where the roller stopped)

3.1
Verified Homeowner
Hardeeville, SC, on Jun 29, 2025

I feel the design process is way too stringent. The customer is not number one in this process with so much going on with choosing options. There should be some type of waiting period for the customer where changes can still be made.

4.9
Verified Homeowner
Hardeeville, SC, on Jun 26, 2025

We really enjoyed our interactions with [name removed] and our Building Supervisor [name removed] was Superb! He was thorough and really made us feel at ease with the whole process .

5.0
Verified Homeowner
Hardeeville, SC, on Jun 26, 2025

[name removed] made us fill very confident during the whole process

5.0
Verified Homeowner
Hardeeville, SC, on Jun 22, 2025

The builder, [name removed], was extremely upfront on the progress of our home. He sent us pictures weekly and answered our questions quickly. Our salesperson was also prompt on responses. We appreciated moving our closing date.

4.7
Verified Homeowner