Homebuilder Ratings & Reviews

Minto Communities - USA

South Carolina

1,776 Homeowner Reviews
Aug 2024 - Feb 2026

Minto Communities - USA

Overall Satisfaction

4.6
Customers' overall satisfaction
4.7
Customers' willingness to refer our communities to their friends and family

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Community Satisfaction Ratings

Builder Profile

Minto Communities - USA logo
Our story begins in 1955 with a simple belief: that we could build better places to live, work and play, one home and one relationship at a time. Since then, The Minto Group has successfully built a fully-integrated real estate company that can meet the needs of any individual, family, investor or business. We’ve accomplished a lot over the years, and as we continue to celebrate new ventures, milestones, innovations and investments, we’re always looking ahead to what’s possible. Read on to learn more about our journey over the past 60+ years.
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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less

Most Recent 20 Comments From South Carolina
Purchase Experience Testimonials from Real Homebuyers

Hardeeville, SC, on Feb 18, 2026

Some of the quality isn't up to what I think it should be, for example my cupboards are stained and some are smooth and some are gritty. We noticed that some of our handles on our cupboards are not all level. Several of our pull out drawers are installed crooked and difficult to pull out (although MasterCare is taking care of it). ** Our sewer line is not deep enough and froze during the cold weather and caused back ups in all the toilets and shower. I worry that will happen again if they don't lower the pipe. The plumber even said as much. We had a lot of issues with our fancy herringbone backsplash. They mostly fixed it but I have now seen 3 other homes with the same backsplash and they all look fantastic, ours is just okay. Would definitely have taken more care had we done it ourselves. I believe a lot of the quality of the final product (tile, fixtures, crown, painting, etc) really depend on the individual contractor. It is a luck of the draw sort of thing. Small things I know a lot of use are disappointed in are things like the dining area light not being centered but builder would change it. My island lights (2) are not equadistant from the edges of the island. I went round and round trying to get that fixed to no avail. Small things like that make a difference.

4.8
Verified Homeowner
Hardeeville, SC, on Feb 16, 2026

From the onsite agent, [name removed], to our Superintendent, [name removed], the experience and process were excellent. Communication was good. Workmanship and attention to details were also excellent.

5.0
Verified Homeowner
Hardeeville, SC, on Feb 16, 2026

[name removed] was amazing, very helpful and understood my budget. He found the perfect lot for me. Then, the icing on the cake, he found the best roofmate in all of [name removed]! [name removed] is the Construction Manage who was absolutely fantastic! He communicated throughout the process and gave me complete answers to every question.

4.9
Verified Homeowner
Hardeeville, SC, on Feb 15, 2026

I loved that [name removed] ( our foremen) sent weekly updates & pictures as our [name removed] was under construction. Because we were in Michigan this made the process very turnkey. [name removed] also answered any questions we had. [name removed] , who was really our first contact, was also outstanding! She continues to send me short messages to follow up on how things are going. Because I have a background in Interior design [name removed] & I were able to knock off finish selections in record time. Maintenance checks ([name removed])& HOA ( [name removed]) directions have all been pretty turn key as well. Storage is a commodity so if I could change anything it would be to add an entry closet & a broom closet near the laundry room. I also would move the tankless water heater to the garage. I know the weather here never gets too cold but we did experience a few freezing temperatures & lost hot water. We had to use a hairdryer to warm things up outside. Since tankless water heaters don’t take up much space I think it only makes sense to move them to the garage.

5.0
Verified Homeowner
Hardeeville, SC, on Feb 14, 2026

I don't like that you cannot change anything about the home (paint, flooring, etc.) even though that part has not been started yet.

5.0
Verified Homeowner
Hardeeville, SC, on Feb 13, 2026

All went smoothly. Was kept informed by both our sales person and the construction supervisor

5.0
Verified Homeowner
Hardeeville, SC, on Feb 12, 2026

It was all good

5.0
Verified Homeowner
Hardeeville, SC, on Feb 12, 2026

The weekly updates were what I like the most. Felt like I mattered.

5.0
Verified Homeowner
Hardeeville, SC, on Feb 09, 2026

I loved having specific individuals assigned to my build. I still keep in constant contact with these people after my build is complete. They have become great resources and friends. As I am adjusting to my new residence and community, it is rather easy to reach out to individuals for an answer or assistance.

5.0
Verified Homeowner
Hardeeville, SC, on Feb 09, 2026

I liked the professionalism and responsiveness of the [name removed] team.

5.0
Verified Homeowner
Hardeeville, SC, on Feb 09, 2026

What I liked about our purchase experience with [name removed] was that the horror stories were NOT true! The process from beginning to end was very smooth. Our builder [name removed] was very nice and sent us pictures every week. He kept up posted on things we needed to know and everyone has been so nice!!

5.0
Verified Homeowner
Hardeeville, SC, on Feb 08, 2026

Working with [name removed], [name removed] and [name removed] was a great experience.

5.0
Verified Homeowner
Hardeeville, SC, on Feb 07, 2026

the closing was fantastic, the [name removed] sales rep [name removed] was amazing - thoughtful and through. Finding small design flaws that I should have picked up on before buying like no windowsills, no small coat closet, the water needs a filtration system the water is dirty and smells awful. You need more trees on the streets its too baren ( near the homes is great but on the roads there are no trees curbside. I did purchase a spec house so I know that the design issues would be upgrades but really framing a window is not an upgrade.

4.7
Verified Homeowner
Hardeeville, SC, on Feb 06, 2026

The employees were top notch from- sales [name removed] - to designer [name removed] - to Superintendent [name removed] - all took pride in their work and commitment to the process.

5.0
Verified Homeowner
Hardeeville, SC, on Feb 04, 2026

Wonderful experience from the beginning with everyone involved. Kind, knowledgeable, super friendly and caring. Thank you.

5.0
Verified Homeowner
Hardeeville, SC, on Jan 28, 2026

In general a good experience. Our project manager [name removed] kept us informed, helped us through the process and accompanied our visit request with no issues. Following the closing he has been in touch and helped us through an issues. The design department was equally as great. Lastly, or sales person [name removed] was awesome. From the beginning to the day we closed he helped us and kept us informed, job well done.

4.8
Verified Homeowner
Hardeeville, SC, on Jan 26, 2026

My only dislike is the landscaping at my home and in my phase (Phase 8). The sod was installed extremely poorly, and shrubs are cheap and look dead. Common areas should have more palm trees and shrubs as they do in the front of the community.

5.0
Verified Homeowner
Hardeeville, SC, on Jan 19, 2026

Weekly updates including photos of construction progress from [name removed]

5.0
Verified Homeowner
Hardeeville, SC, on Jan 16, 2026

Everyone involved were always available for questions and were quick to respond, especially [name removed].

5.0
Verified Homeowner
Hardeeville, SC, on Jan 15, 2026

The entire process was thorough and well organized. Questions were addressed before being asked. The progress updates were an important and valued aspect of the process, and these were exceptional. Great organization and collaboration with all of the parties involved.

5.0
Verified Homeowner