Homebuilder Ratings & Reviews

Minto Communities - USA

South Carolina

1,711 Homeowner Reviews
Nov 2024 - May 2026

Minto Communities - USA

Overall Satisfaction

4.7
Customers' overall satisfaction
4.8
Customers' willingness to refer our communities to their friends and family

South Carolina Communities Map

 

Community Satisfaction Ratings

Builder Profile

Minto Communities - USA logo
Our story begins in 1955 with a simple belief: that we could build better places to live, work and play, one home and one relationship at a time. Since then, The Minto Group has successfully built a fully-integrated real estate company that can meet the needs of any individual, family, investor or business. We’ve accomplished a lot over the years, and as we continue to celebrate new ventures, milestones, innovations and investments, we’re always looking ahead to what’s possible. Read on to learn more about our journey over the past 60+ years.
Request More Info
  Go to Builder Reviews page

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less

Most Recent 20 Comments From South Carolina
Purchase Experience Testimonials from Real Homebuyers

Hardeeville, SC, on May 11, 2026

Each individual we met and/or worked with was friendly, honest, and professional. [name removed] started our process and was helpful throughout. [name removed] and [name removed] made our dream come true with the new build. Closing was a breeze.

5.0
Verified Homeowner
Hardeeville, SC, on May 11, 2026

Everything went smoothly! I was particularly impressed with our building manager, [name removed] page! On several occasions he went above and beyond to help us transition into our new home! He was constantly checking on us the first few weeks and asking us if we needed help! Thanks to [name removed] we quickly had some of our two week issues taken care of. He identified a red spot in the shower was missing grout, determined that we were supposed to have crown molding in our guest bathroom, removed a red spot on the tile grout and personally brought me a shelf bracket that was missing from one of the cabinets. He also stopped by to help me with a tricky part of a garage cabinet I was having trouble with. I cannot say enough about how professional, friendly and helpful [name removed] has been through the whole process! He is truly an asset to your company!

5.0
Verified Homeowner
Hardeeville, SC, on May 10, 2026

It started with [name removed] at the sales office, He was amazing and made everything happen so great!!! And our builder [name removed] also soooooooooooo Awesome!!! He kept us updated and always sent us pictures as our house was being built. He was always a phone call away when ever we had questions. Our experience with [name removed] was very comfortable through this whole journey and he still is there for us with anything we ever need. Great builder!!! Great guy!!! And we are loving the community!!!!! Couldn’t be happier!!!!!!

5.0
Verified Homeowner
Hardeeville, SC, on May 08, 2026

The mortgage broker made it a little tiring, but after that, it was smooth sailing

5.0
Verified Homeowner
Hardeeville, SC, on May 03, 2026

Quality and communication.

5.0
Verified Homeowner
Hardeeville, SC, on May 02, 2026

[name removed] was an amazing salesperson. He was very understanding of our needs and easy to work with. Our superintendent, [name removed], communicated with us weekly through emails and/or texts with progress reports and updates.

4.6
Verified Homeowner
Hardeeville, SC, on May 01, 2026

[name removed] at the sales office is superb asset to the [name removed] experience. I never felt pressured and he always seemed genuine.

4.7
Verified Homeowner
Hardeeville, SC, on Apr 30, 2026

The builder kept in constant contact with updates and was always available to respond to questions and concerns

5.0
Verified Homeowner
Hardeeville, SC, on Apr 30, 2026

Our building supervisor [name removed] was fantastic. He provided weekly updates with pictures and kept us informed throughout the building process. Our biggest disappointment was the pool. The pool was dirty and was not able to be turned on during out main walkthrough 1 week prior to closing. Despite expressing our concern, the pool was still dirty and not operational at the final walkthrough the day of closing. Very disappointed in Minto on the pool. At 208,000$, that pool should have been 100% clean and ready to use upon our closing. [name removed] can and should do better with the pool options. It should not be dependent on the home owner having wifi/internet. Provide the 1,000$ remote control so the home owner can see everything work before closing. We almost stopped our payment at closing due to not seeing everything work. And after closing, the pool was so full of construction dirt it was not operation for over 2 weeks. Once again, [name removed] can and should do better when it comes to the pool option. That is our only disappointment. The house is great. [name removed] was terrific!!!

5.0
Verified Homeowner
Hardeeville, SC, on Apr 29, 2026

[name removed] was amazing throughout the entire process. [name removed] was an excellent salesperson and fun to work with as well. We had a great team with both of these guys!

5.0
Verified Homeowner
Hardeeville, SC, on Apr 28, 2026

Liked the entire process..The communication between our sales associate, builder, and us was just outstanding. Any question we had was addressed IMMEDIATELY. Our sales associate and builder sent us video updates every week.

5.0
Verified Homeowner
Hardeeville, SC, on Apr 28, 2026

I was happy that we were given plenty of advanced notice for meetings from picking our As & Bs, to meet the builder, the walk through, closing & meeting with Master Care. This was very helpful since we care for my Mother-in-Law who has dementia. I was not very happy when an accidental flood occurred New Year’s [name removed] & I wasn’t notified immediately, however our Builder Supervisor notified us on Friday 1/9 what happened and insured me that everything was cleaned up an that he did notify [name removed] (my building inspector) earlier in the week and [name removed] took pictures but [name removed] never notified me until I contacted him after speaking with our building Supervisor and [name removed] only shared the pictures with me on Sunday night 1/11 at 10:30pm after asking him several times to send them. On the 1/12 I was notified that the closing would be on 3/9 and I told them that I just had a flood. So it was hard for me to believe that my cottage would be ready for a walk though on 3/2. I was so skeptical that I flew down at the end of January and met with my Building Supervisor who did do a great job with the cleanup and removal & replaced of everything that had been damaged by the flood.

5.0
Verified Homeowner
Hardeeville, SC, on Apr 23, 2026

Design appointment could have been more thorough. It went well and she was friendly and helpful but there were half a dozen “surprises” when I did my walk through that should have been discussed in the design meeting

4.2
Verified Homeowner
Hardeeville, SC, on Apr 22, 2026

The purchase experience was stellar! Dominik “Dom” [name removed] was our salesperson and my wife were extremely impressed by his professionalism, steady stream of information and availability to answer any question that arose before, during and after the sale of our house. Not only was “Dom” really good at his job but he also made the process fun and that is a compliment to easy-going personality. Honestly, I privately dreaded this process because of past experiences with other companies but “Dom” made it enjoyable. He is very valuable to [name removed] and should be rewarded for the way he represents the company and his comprehensive explanations how the entire process works and his prompt responses to any questions we had. He probably has a million things going on everyday but truly when we had a question, he was there! After the sales process, we moved on to the building process and were assigned [name removed], the construction superintendent. Wow! We decided right off and the beginning of the building process that we were extremely fortunate in having [name removed] assigned to us as our Buiding Superintendent. We first met him at “Meet the Builder” day which we traveled from Charleston, South [name removed] to attend. In the office, [name removed] articulated the building process to us in a detailed manner whereby we really had no questions due to his knowledge and background. He informed us that he would keep us informed entirely throughout the building process and he certainly kept his promise. [name removed] is extremely gifted in this field and his knowledge of the home building process made us feel at ease at each step. Like “Dom”, he was always made himself available for any amateur questions we had and we had many. It didn’t matter because [name removed] would so eloquently would ease our stress and answer and explain things in an understandable manner and returned each and every call promptly with a competent, detailed answer. We have never experienced such great customer friendly service and when you purchase a major item such as a house, you hope for that quality service. However, our hope turned into a reality as [name removed] bailed every deadline, updated us promptly and extensively with photos, detailed explanations all with a smile. Like “Dom”, I don’t know how they are so graceful and remember things with all they have going on but [name removed] is definitely a cut above any building superintendent we have met and his skills on the front line will undoubtedly illustrate [name removed]’s commitment to excellence and both he and “Dom” should be rewarded for their dedication to making home buyers feel comfortable in making a large investment. [name removed] even stopped by several times after we moved in just to make sure we had everything we needed. He earned a “10” rating in every aspect of this process and believe he should be recognized for his hard work, communication, knowledge and attention to detail in organizing all the fine details to insure the actual builders were doing a high quality job, which they did. Aside from the hardship of moving after living in the same house for close to 30 years, the move in went smoothly and the many contractors continued to work hard to build on our street, Sandcastle Drive. They were always respectful to our parking needs, cleanup and adjusting to having a now full-time residents living in between other houses being built. The home builders and trades always kept the areas clean and accessible during the move-in process and they are the unsung heroes of this operation and they should be rewarded and acknowledged as we appreciate them. Everyday they show up and do a hard job in changing weather, changing neighbors and areas and do so in a complete rhythmic flow that just works because they go out of their way with true hard work and grit to go finish their job and not only finish their jobs but finish them brilliantly! We were assigned to MasterCare Superintendent [name removed]. We only met [name removed] once so I can’t give a detailed review because our after move-in was short but he arranged immediately for the small issues to be resolved with fixes. So he is 1 for 1 as they say in baseball and I’m sure our year with [name removed] with flow smoothly as the buying and building process went. If I had to say 1 area which we could have used help on during and specifically after moving in was receiving a detailed presentation on how to navigate this community through the many tentacles of the social media set-up (example [name removed] Reach, Group activities. A large part of that deficiency’s are a result of my complete lack of social medial awareness. My wife and I were the odd couple and have limited experience in that area and we never even had a Facebook page in our lives. Therefore, that’s on us but as we learn on a daily basic how to traverse through this area, it is quite overwhelming. Nevertheless, it is just another thing to learn and I saw several introductory classes offered for buyers just like us to help out in this area so that is a big positive and kudos to [name removed] and the [name removed] Staff in thinking ahead and providing that help with will be extremely needed when we reach the point we can partake. We thank [name removed] for their selection of quality personnel in all areas and really look forward to eventually taking advantage in all this community has to offer, which is plenty! Thanks again for everyone’s combined effort in making this process such a success.

5.0
Verified Homeowner
Hardeeville, SC, on Apr 21, 2026

[name removed] and [name removed] did a great job walking us through the options; we just thought they were locked in much sooner then necessary and doing them seperatly made thinks harder

4.7
Verified Homeowner
Hardeeville, SC, on Apr 21, 2026

Refusal to make any adaptations, carelessness of workmanship, quality of construction

3.2
Verified Homeowner
Hardeeville, SC, on Apr 17, 2026

The sales staff ([name removed])was very informative, & from the 1st inspection to the final walk thru [name removed] was very helpful, answering all our questions, and helping us thru the move in.

5.0
Verified Homeowner
Hardeeville, SC, on Apr 17, 2026

[name removed] kept us very well informed

5.0
Verified Homeowner
Hardeeville, SC, on Apr 16, 2026

Everything was very smooth and easy to understand. The process was great!

5.0
Verified Homeowner
Hardeeville, SC, on Apr 15, 2026

The people! Everyone was easy to work with. From sales & front desk staff, construction supervisor, MasterCare & HOA, all have been very responsive and communicate very well. They have treated us like family.

5.0
Verified Homeowner