Homebuilder Ratings & Reviews

Minto Communities - USA

South Carolina

1,725 Homeowner Reviews
Sep 2024 - Mar 2026

Overall Satisfaction

4.7
Customers' overall satisfaction
4.7
Customers' willingness to refer our communities to their friends and family

South Carolina Communities Map

 

Builder Profile

Our story begins in 1955 with a simple belief: that we could build better places to live, work and play, one home and one relationship at a time. Since then, The Minto Group has successfully built a fully-integrated real estate company that can meet the needs of any individual, family, investor or business. We’ve accomplished a lot over the years, and as we continue to celebrate new ventures, milestones, innovations and investments, we’re always looking ahead to what’s possible. Read on to learn more about our journey over the past 60+ years.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less

Most Recent 20 Comments From South Carolina
Purchase Experience Testimonials from Real Homebuyers

Hardeeville, SC, on Mar 09, 2026

We were very pleased with the communication level with our builder, Shane. He was pro-active in giving weekly updates and was always generous with his time if we had a question or wanted to come and see the construction progress in person. We also appreciated the quality of fixtures(faucests and lighting) that were standard with the home. What we disliked was that we chose to do some of the finishes after closing because we felt like items like flooring and backsplash was significantly overpriced for the quality offered.

5.0
Verified Homeowner
Hardeeville, SC, on Mar 08, 2026

Sales agent and construction were great to work with

4.8
Verified Homeowner
Hardeeville, SC, on Mar 02, 2026

First, we appreciated the opportunity to truly get a feel for this community by way of the Stay-n-Play experience. We enjoyed working with our sales agent, Julie S and our designer Abbie. We also had an outstanding experience with our assigned superintendent, Dusty. He regularly sent photos and bullet point lists of what was accomplished each week and gave us a preview of what to expect for the coming week. He was easily accessible via text and accommodated us each time we came to visit and when we weren't able to attend the final "New Home Celebration" walk-through, he offered to meet us on the day of our closing. We have just started working with our Mastercare rep, Catherine and she has been equally efficient.

5.0
Verified Homeowner
Hardeeville, SC, on Mar 02, 2026

Shane was and continues to be amazing! Jovi is also wonderful and I loved my sales rep Julie who found me the perfect home! I also really appreciated Minto working with me until I could figure my financing out. I’m thrilled!

5.0
Verified Homeowner
Hardeeville, SC, on Mar 01, 2026

We have an amazing experience with Minto’s staff and builders. Our builder Zane was fantastic.

5.0
Verified Homeowner
Hardeeville, SC, on Mar 01, 2026

Working with Zane was a true pleasure. He did things over and above for me. He has now a good friend

4.7
Verified Homeowner
Hardeeville, SC, on Feb 28, 2026

Kim Waggener was awesome

5.0
Verified Homeowner
Hardeeville, SC, on Feb 26, 2026

I disliked that the house was not ready for walk through. Lanai was dirty, rear screen door was damaged and unable to close. Several other items that should have been discovered IF the house was inspected by Minto to see if contractors work was up to standards: -Rear Sliding glass door was unable to lock -toilet tank was severely loose -grout haze, tile cement present in master bath When the problems were brought up, they were immediately taken care of. The purchase process was seamless

4.7
Verified Homeowner
Hardeeville, SC, on Feb 26, 2026

Great communication from Minto & weekly construction update from Bob Richards

5.0
Verified Homeowner
Hardeeville, SC, on Feb 24, 2026

In all phases our questions were answered in a timely manner.

4.6
Verified Homeowner
Hardeeville, SC, on Feb 23, 2026

everything was great with the sales team and construction team. Roland was very helpful!

4.9
Verified Homeowner
Hardeeville, SC, on Feb 22, 2026

Minto’s willingness to make sure all of our expectations were met.

5.0
Verified Homeowner
Hardeeville, SC, on Feb 22, 2026

Initially had to prompt the builder to provide updates. The finished product had too many issues and lacked the attention to detail one would expect, given the dollars involved.

4.2
Verified Homeowner
Hardeeville, SC, on Feb 22, 2026

Everything was very smooth and communication was great

5.0
Verified Homeowner
Hardeeville, SC, on Feb 18, 2026

Some of the quality isn't up to what I think it should be, for example my cupboards are stained and some are smooth and some are gritty. We noticed that some of our handles on our cupboards are not all level. Several of our pull out drawers are installed crooked and difficult to pull out (although MasterCare is taking care of it). ** Our sewer line is not deep enough and froze during the cold weather and caused back ups in all the toilets and shower. I worry that will happen again if they don't lower the pipe. The plumber even said as much. We had a lot of issues with our fancy herringbone backsplash. They mostly fixed it but I have now seen 3 other homes with the same backsplash and they all look fantastic, ours is just okay. Would definitely have taken more care had we done it ourselves. I believe a lot of the quality of the final product (tile, fixtures, crown, painting, etc) really depend on the individual contractor. It is a luck of the draw sort of thing. Small things I know a lot of use are disappointed in are things like the dining area light not being centered but builder would change it. My island lights (2) are not equadistant from the edges of the island. I went round and round trying to get that fixed to no avail. Small things like that make a difference.

4.8
Verified Homeowner
Hardeeville, SC, on Feb 16, 2026

From the onsite agent, Rob Fortson, to our Superintendent, Bob Richards, the experience and process were excellent. Communication was good. Workmanship and attention to details were also excellent.

5.0
Verified Homeowner
Hardeeville, SC, on Feb 16, 2026

Rob Fortson was amazing, very helpful and understood my budget. He found the perfect lot for me. Then, the icing on the cake, he found the best roofmate in all of Margaritaville! Bob Richards is the Construction Manage who was absolutely fantastic! He communicated throughout the process and gave me complete answers to every question.

4.9
Verified Homeowner
Hardeeville, SC, on Feb 15, 2026

I loved that Greg ( our foremen) sent weekly updates & pictures as our Villa was under construction. Because we were in Michigan this made the process very turnkey. Greg also answered any questions we had. Julie , who was really our first contact, was also outstanding! She continues to send me short messages to follow up on how things are going. Because I have a background in Interior design Savannah & I were able to knock off finish selections in record time. Maintenance checks (Chris)& HOA ( Sherri) directions have all been pretty turn key as well. Storage is a commodity so if I could change anything it would be to add an entry closet & a broom closet near the laundry room. I also would move the tankless water heater to the garage. I know the weather here never gets too cold but we did experience a few freezing temperatures & lost hot water. We had to use a hairdryer to warm things up outside. Since tankless water heaters don’t take up much space I think it only makes sense to move them to the garage.

5.0
Verified Homeowner
Hardeeville, SC, on Feb 14, 2026

I don't like that you cannot change anything about the home (paint, flooring, etc.) even though that part has not been started yet.

5.0
Verified Homeowner
Hardeeville, SC, on Feb 13, 2026

All went smoothly. Was kept informed by both our sales person and the construction supervisor

5.0
Verified Homeowner