Homebuilder Ratings & Reviews

Minto Communities - USA

South Carolina

1,682 Homeowner Reviews
Oct 2024 - Apr 2026

Minto Communities - USA

Overall Satisfaction

4.7
Customers' overall satisfaction
4.7
Customers' willingness to refer our communities to their friends and family

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Community Satisfaction Ratings

Builder Profile

Minto Communities - USA logo
Our story begins in 1955 with a simple belief: that we could build better places to live, work and play, one home and one relationship at a time. Since then, The Minto Group has successfully built a fully-integrated real estate company that can meet the needs of any individual, family, investor or business. We’ve accomplished a lot over the years, and as we continue to celebrate new ventures, milestones, innovations and investments, we’re always looking ahead to what’s possible. Read on to learn more about our journey over the past 60+ years.
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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less

Most Recent 20 Comments From South Carolina
Purchase Experience Testimonials from Real Homebuyers

Hardeeville, SC, on Mar 30, 2026

Should of notified us that a as built plot plan was needed. Getting one after closing cost double.

5.0
Verified Homeowner
Hardeeville, SC, on Mar 29, 2026

My sales person [name removed] was amazing- My building supervisor was extremely helpful and responsive The only negative with my bamboo is the two outside lights…the front door swings out and hits/nicks the door. If you look at the sample home you’ll see it is nicked as well .WHY!?

4.8
Verified Homeowner
Hardeeville, SC, on Mar 29, 2026

[name removed] our contractor was amazing. [name removed] our salesman was great as well.

5.0
Verified Homeowner
Hardeeville, SC, on Mar 27, 2026

Would have liked a pool expert at Option A to run through the pool options. Overall sales was outstanding and site superintendent went above and beyond to meet our needs and requests. [name removed] was always able to answer our questions and provided thorough answers.Provided insight to the building process.

4.9
Verified Homeowner
Hardeeville, SC, on Mar 27, 2026

[name removed] was/is an absolute rock star! His attention to detail is outstanding and his responses to concerns was virtually immediate. Plus he's very personable and professional. Only concern that bothered us was that when final coat of paint was applied the outlet and switch covers were Not removed so they were essentially glued to the wall. I ([name removed]) painted several places in different colors so those covers had to cut loose with a package opening blade.

5.0
Verified Homeowner
Hardeeville, SC, on Mar 24, 2026

Build process was smooth and easy. The B selection software was not smooth nor user friendly.

5.0
Verified Homeowner
Hardeeville, SC, on Mar 22, 2026

Good communication with [name removed] and also [name removed], our building supervisor

5.0
Verified Homeowner
Hardeeville, SC, on Mar 21, 2026

Communication

5.0
Verified Homeowner
Hardeeville, SC, on Mar 20, 2026

Dislike - Very complicated and somewhat confusing start with the option A option B payment requirements. Like - The quality of the wall construction starting with 2x6 exterior walls and the cabling within the walls. Like - [name removed] sent us many pictures every Friday showing the teams progress for the week.

4.8
Verified Homeowner
Hardeeville, SC, on Mar 19, 2026

The mortgage process through your preferred bank lenders was not a good experience. Our house in Beaufort had not sold, which we had paid cash for, as we were approaching our designated closing date. The first person [name removed] offered us an interest only at 9.75% which we declined. Next was [name removed] who was not very responsive and actually threw us under the bus to and accused us of the same to protect herself. When she would take 2-3 days before getting back to us and sometimes asking for the same information we sent. We were eventually rejected by her bank ([name removed]) saying our investment accounts and the 2 homes we owned outright couldn’t be used. She said only 401k and/or money market accounts are acceptable. We were only mortgaging $185,000 coming up with the rest ourselves. After we were rejected we came up with another 401k from a former employer we had she said it didn’t matter, that process took a month. So we had to start over again and were advised by [name removed] we had to use only [name removed] approved lenders in order to keep our $10k incentive. Next person [name removed] with US Bank basically told us no bank was going to give us a mortgage that all banks have the same set of options to draw from and we would not qualify. Which was baffling because we had over $1m in investment accounts, $190k in money market, and 2 houses worth about $900k. [name removed] said the only option he suggested was for us to buy the house as an investment property that the rent would offset our mortgage payments. I said this going to be our primary residence how would that work we would be charged the higher tax plus an additional tax for rental property? His response was once we closed we could change it over and no one would be the wiser. Again we were trying to save the $10k by using your people, we discussed this with our friend [name removed] who said this option amounts to mortgage fraud and the responsibility would be ours. We discussed all this with [name removed] and the fact that [name removed] could get us an asset based mortgage which none of the banks could offer and get us to close in 2 weeks. [name removed] suggested we go with [name removed] and he would see about the incentive, meanwhile [name removed] came back saying she had another option higher interest and could not guarantee we would close in a month or guarantee we would be approved either! This would take us to end of February or March for potentially closing and again no guarantee we would be approved so again starting the process over again and could potentially take us to April and still not closing. Then [name removed] threw at us the potential for a $300/day fine for every day past our closing date and for using [name removed] we would lose our $10k. Then said that [name removed] did come up with another option we chose not to use her therefore because of [name removed]’s policy of not using their approved banks we would have to forfeit the incentive. We countered with with [name removed] that [name removed] is a liar and had no guarantee of providing us with a mortgage and a definitive closing which would set us up for the fines what a scam we thought. We proceeded with [name removed] closed in 14 days as promised with a mortgage and an interest rate lower than any of the [name removed] offers. So you used your loophole to cheat us on the incentive in hindsight we could have dragged this out using your deceptive people but [name removed] was honest and kept his word. So would I recommend your property to others only if they could pay cash and not to use any of your “preferred” lenders, we felt very let down by [name removed]. I get it he has to go with corporate decisions because they are not personal and are paper pushers and have no emotional attachment to the actual buyers. So if we had to give you a rating on the purchase experience it would be a 1 [name removed] a 10 but none of this matters to any you now you got your money and you saved $10k in the process! because the potential rent would offset our mortgage

4.7
Verified Homeowner
Hardeeville, SC, on Mar 17, 2026

[name removed] kept in contact with us weekly and made himself available to answer all of our questions. When we had an issue, it was quickly resolved

5.0
Verified Homeowner
Hardeeville, SC, on Mar 16, 2026

[name removed] met its communicated delivery date although I wished it would be ready sooner

5.0
Verified Homeowner
Hardeeville, SC, on Mar 09, 2026

We were very pleased with the communication level with our builder, [name removed]. He was pro-active in giving weekly updates and was always generous with his time if we had a question or wanted to come and see the construction progress in person. We also appreciated the quality of fixtures(faucests and lighting) that were standard with the home. What we disliked was that we chose to do some of the finishes after closing because we felt like items like flooring and backsplash was significantly overpriced for the quality offered.

5.0
Verified Homeowner
Hardeeville, SC, on Mar 08, 2026

Sales agent and construction were great to work with

4.8
Verified Homeowner
Hardeeville, SC, on Mar 02, 2026

First, we appreciated the opportunity to truly get a feel for this community by way of the Stay-n-Play experience. We enjoyed working with our sales agent, [name removed] and our designer [name removed]. We also had an outstanding experience with our assigned superintendent, [name removed]. He regularly sent photos and bullet point lists of what was accomplished each week and gave us a preview of what to expect for the coming week. He was easily accessible via text and accommodated us each time we came to visit and when we weren't able to attend the final "New Home Celebration" walk-through, he offered to meet us on the day of our closing. We have just started working with our Mastercare rep, [name removed] and she has been equally efficient.

5.0
Verified Homeowner
Hardeeville, SC, on Mar 02, 2026

[name removed] was and continues to be amazing! [name removed] is also wonderful and I loved my sales rep [name removed] who found me the perfect home! I also really appreciated [name removed] working with me until I could figure my financing out. I’m thrilled!

5.0
Verified Homeowner
Hardeeville, SC, on Mar 01, 2026

We have an amazing experience with [name removed]’s staff and builders. Our builder [name removed] was fantastic.

5.0
Verified Homeowner
Hardeeville, SC, on Mar 01, 2026

Working with [name removed] was a true pleasure. He did things over and above for me. He has now a good friend

4.7
Verified Homeowner
Hardeeville, SC, on Feb 28, 2026

[name removed] was awesome

5.0
Verified Homeowner
Hardeeville, SC, on Feb 26, 2026

I disliked that the house was not ready for walk through. Lanai was dirty, rear screen door was damaged and unable to close. Several other items that should have been discovered IF the house was inspected by [name removed] to see if contractors work was up to standards: -Rear Sliding glass door was unable to lock -toilet tank was severely loose -grout haze, tile cement present in master bath When the problems were brought up, they were immediately taken care of. The purchase process was seamless

4.7
Verified Homeowner