Homebuilder Ratings & Reviews

Minto Communities - USA

South Florida

1,515 Homeowner Reviews
Oct 2024 - Apr 2026

Minto Communities - USA

Overall Satisfaction

4.7
Customers' overall satisfaction
4.9
Customers' willingness to refer our communities to their friends and family

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Community Satisfaction Ratings

Builder Profile

Minto Communities - USA logo
Our story begins in 1955 with a simple belief: that we could build better places to live, work and play, one home and one relationship at a time. Since then, The Minto Group has successfully built a fully-integrated real estate company that can meet the needs of any individual, family, investor or business. We’ve accomplished a lot over the years, and as we continue to celebrate new ventures, milestones, innovations and investments, we’re always looking ahead to what’s possible. Read on to learn more about our journey over the past 60+ years.
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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less

Most Recent 20 Comments From South Florida
Purchase Experience Testimonials from Real Homebuyers

City of Westlake, FL, on Apr 22, 2026

I don’t like my floors.

5.0
Verified Homeowner
City of Westlake, FL, on Apr 20, 2026

My house was ready earlier than expected. Minor errors were corrected quickly. Project Manager [name removed] is excellent.

5.0
Verified Homeowner
City of Westlake, FL, on Apr 18, 2026

It was straightforward with few surprises

4.6
Verified Homeowner
City of Westlake, FL, on Apr 16, 2026

We couldn’t be happier with the beautiful home our superintendent [name removed] built for us! From the very beginning, he demonstrated exceptional professionalism, attention to detail, and a genuine commitment to quality craftsmanship. [name removed] was incredibly knowledgeable, responsive, and proactive throughout the entire construction process. He kept us informed every step of the way, answered all of our questions promptly and exceeded our expectations in every way.

4.6
Verified Homeowner
City of Westlake, FL, on Apr 09, 2026

Upon request, we were reassigned [name removed] as our sales rep and she was absolutely wonderful to work with. Very upbeat and communicative throughout our purchase experience. She helped clearly guide us through the process of selecting our lot and, as a result, we were able to secure the lot we had set our hopes on. From there, we were assigned [name removed] as our builder. He was very friendly, knowledgeable, and communicative throughout the construction phase. He regularly provided updates with photos in our group text and was very responsive whenever any questions came up. We had our inspector come by one week before our New Home Celebration/final walk-through and [name removed] quickly addressed every item on the inspection report before we closed, which we really appreciated. Even after we moved in, he encouraged us to contact him if we had any questions or if there was anything he could help with. A couple of days after we moved in, we had our washer and dryer delivered from Lowes, but they kept tripping the breaker when we tried to run them. We reached out to [name removed] and he promptly stopped by and was able to resolve the issue in a couple of minutes, which we appreciated because by that time we had a lot of laundry piling up. The handful of items that have come up since moving in have been quickly addressed by our warranty rep, [name removed]. Currently, we're down to the last couple of things, which we have someone scheduled to come by on Monday to fix. Overall, our purchase experience has exceeded our expectations. We love our new townhome and have been mentioning to any friends in the market for a new home in PBC to consider checking out [name removed]. I'm not sure if this is the right place to mention this since it's not directly concerning our new townhome, but if I had one critique so far after living in [name removed] for a month, it would be the playground in the [name removed] Adventure Park. We love the pool (it certainly was a big selling point) and the community center over there is beautiful, but for a community that is heavily geared towards families, the playground at the Adventure Center (which as far as I know is the only one in [name removed]) is a bit of a let down and, as a result, it seems like its rarely used. We have a toddler and another one on the way so I do kind of wish the playground over there was more than what it is. Luckily, there's a playground a few minutes down Seminole Pratt [name removed] and some nice ones over in Wellington, but having a decent one closer to us would really be convenient. Perhaps this is something our Terraces subcommunity can look into doing when the HOA is handed over to residents.

5.0
Verified Homeowner
City of Westlake, FL, on Apr 09, 2026

I was unable to choose my Group A options

4.7
Verified Homeowner
City of Westlake, FL, on Apr 05, 2026

Everyone was so helpful, friendly people.

5.0
Verified Homeowner
City of Westlake, FL, on Apr 04, 2026

The excellent follow up service throughout the whole process.

5.0
Verified Homeowner
City of Westlake, FL, on Apr 03, 2026

What I liked most about my purchase experience was how smooth and seamless the entire process felt from start to finish. As a first-time homebuyer, I wasn’t sure what to expect, but everything exceeded my expectations. [name removed], the sales agent at Minto, was incredibly helpful and made the contract process easy to understand. [name removed] at the design center guided me through all my selections with patience and expertise, which made what could have been an overwhelming process feel exciting and enjoyable. [name removed], the superintendent, kept everything on track during construction and ensured great communication along the way. Even the loan process was seamless, which I know can often be one of the more stressful parts. Overall, I truly couldn’t have asked for a better transaction. From the initial contract all the way through move-in, everything was handled professionally and efficiently, making my first home-buying experience a very positive one.

5.0
Verified Homeowner
City of Westlake, FL, on Mar 31, 2026

I liked how I was updated on the weekly progress of the process

5.0
Verified Homeowner
City of Westlake, FL, on Mar 30, 2026

From the very beginning our realtor bonnie and contractor [name removed] were very kind and provided excellent customer service as well as keeping us up to date with the process of the construction of our home. Any time we had a minor issue with the home our contractor [name removed] was more than happy to help fix whatever the issue might be quickly and efficiently. 10/10 experience of the process thanks to those two!

5.0
Verified Homeowner
City of Westlake, FL, on Mar 27, 2026

The experience was great overall. Staff at the sales center can be difficult to reach at times.

4.7
Verified Homeowner
City of Westlake, FL, on Mar 25, 2026

I had a great experience working with [name removed], my homebuilder at [name removed]. From the very beginning, he was professional, attentive, and truly committed to making the process smooth and enjoyable. He kept me informed at every stage, answered all my questions promptly, and made sure every detail was handled with care. His dedication and transparency gave me confidence throughout the entire journey. The quality of the work and the attention to detail exceeded my expectations. [name removed] went above and beyond to ensure that my home was exactly what I envisioned. I truly appreciate his support, patience, and professionalism. I would highly recommend [name removed] and [name removed] to anyone looking to build a beautiful, high-quality home.

5.0
Verified Homeowner
City of Westlake, FL, on Mar 23, 2026

Like- Everyone was transparent from start to finish When any questions or inquiries came up they were addressed timely

5.0
Verified Homeowner
City of Westlake, FL, on Mar 23, 2026

Entire experience was great. [name removed] and [name removed] were great

5.0
Verified Homeowner
City of Westlake, FL, on Mar 19, 2026

We didn't dislike anything about the purchase. It was one of the best experiences we have ever had. This was not our first home purchase but it was absolutely the best.

5.0
Verified Homeowner
City of Westlake, FL, on Mar 18, 2026

I loved [name removed] and [name removed]! They were very knowledgeable and made me feel comfortable and made my 1st home buying experience a pleasure!!

5.0
Verified Homeowner
City of Westlake, FL, on Mar 18, 2026

I appreciated the updates from the builder as well as how fast the entire process was.

4.7
Verified Homeowner
City of Westlake, FL, on Mar 17, 2026

Based off the people that were helping me out I liked everything everyone was super attentive and informative. They always responded with a timely manner to answer any of my questions.

5.0
Verified Homeowner
City of Westlake, FL, on Mar 16, 2026

I really appreciated the flexibility to split our down-payment and not have to pay it all at once.

4.9
Verified Homeowner