Homebuilder Ratings & Reviews

Minto Communities - USA

South Florida

1,322 Homeowner Reviews
Feb 2024 - Aug 2025

Minto Communities - USA

Overall Satisfaction

4.6
Customers' overall satisfaction
4.9
Customers' willingness to refer our communities to their friends and family

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Community Satisfaction Ratings

Builder Profile

Minto Communities - USA logo
Our story begins in 1955 with a simple belief: that we could build better places to live, work and play, one home and one relationship at a time. Since then, The Minto Group has successfully built a fully-integrated real estate company that can meet the needs of any individual, family, investor or business. We’ve accomplished a lot over the years, and as we continue to celebrate new ventures, milestones, innovations and investments, we’re always looking ahead to what’s possible. Read on to learn more about our journey over the past 60+ years.
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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less

Most Recent 20 Comments From South Florida
Purchase Experience Testimonials from Real Homebuyers

City of Westlake, FL, on Aug 01, 2025

[name removed] in the office made miracles happen. She was amazing and made us feel like family. [name removed] the builder was on point from day one. Always kept me updated with progress and always answers after build was complete.

5.0
Verified Homeowner
City of Westlake, FL, on Aug 01, 2025

The sales person [name removed] and the supervisor [name removed], they are outstanding and extremely amazing professionals

5.0
Verified Homeowner
City of Westlake, FL, on Aug 01, 2025

I loved receiving updates on my build as things were coming along. It was also easy to get whatever small issues I had rectified.

4.9
Verified Homeowner
City of Westlake, FL, on Jul 31, 2025

[Translated from ES] The construction process was very fast, yet at the same time, attention to detail was paid. [name removed] always sent us updates on the construction status and information about every detail of the process. [name removed], for her part, was always attentive to any questions or concerns we had. Overall, the [name removed] staff has been very professional.

5.0
Verified Homeowner
City of Westlake, FL, on Jul 30, 2025

Organized updates / meetings and [name removed] was truly a great builder rep!

5.0
Verified Homeowner
City of Westlake, FL, on Jul 29, 2025

I like the commitment to quality.

5.0
Verified Homeowner
City of Westlake, FL, on Jul 29, 2025

Buying my new home was a truly exciting milestone. I loved the moment I found the house—it had the perfect layout, beautiful natural light, and a peaceful neighborhood that instantly felt like home. My real estate 9 ([name removed]) agent was incredibly supportive, making the process feel less overwhelming. I was really impressed with the builder’s ([name removed]) professionalism and attention to detail. From the start, he communicated clearly and kept me updated on the progress. The quality of the construction exceeded my expectations, and I appreciated how he worked with me to customize certain features. Even after I moved in, he followed up to make sure everything was in perfect shape.

5.0
Verified Homeowner
City of Westlake, FL, on Jul 29, 2025

Overall, it is a pleasure doing business with [name removed] staff, from sales all the way through to the finish line with the Construction Manager [name removed]. The only process that I think could have enhanced my experience, was the bidding process to secure the home, that was awful.

4.8
Verified Homeowner
City of Westlake, FL, on Jul 28, 2025

Everything was a smooth process. You guys have a great team that helped with a couple of problems after move-in efficiently.

5.0
Verified Homeowner
City of Westlake, FL, on Jul 28, 2025

Process was seamless and easy. [name removed], our builder, was fantastic and prompt with all of our concerns. Truly happy customer and if money allows we will definitely be building again if we upgrad. Thank you

5.0
Verified Homeowner
City of Westlake, FL, on Jul 28, 2025

[Translated from ES] I liked that even though we lived in another state during construction, the builder, [name removed], kept us informed throughout the entire building process and sent us photos of every step of the way through the house. [name removed] was very attentive and pleasant to work with.

4.8
Verified Homeowner
City of Westlake, FL, on Jul 27, 2025

Wish I didn’t have to pick out my options so far in advance. I feel if I had had more time I could have explored the options at more length and maybe made different choices. I am overall satisfied.

4.7
Verified Homeowner
City of Westlake, FL, on Jul 25, 2025

The process started with [name removed] at the health center. She was amazing and very clear on the whole process, [name removed] was [name removed] during the construction process. He was amazing by keeping us on the loop or what’s going on and after the closing [name removed] is on top of all the minor fixed that needs to be done.

5.0
Verified Homeowner
City of Westlake, FL, on Jul 23, 2025

Liked the overall attention and communication from builder and sales person. Were initially told house would be ready in July-October and receiving notification for closing in early June about 8-6 weeks in advanced and had to expedite processes. Although good to be ahead of schedule, would've preferred to have an earlier update closing would potentially be scheduled 1 month before the earliest date provided earlier.

4.8
Verified Homeowner
City of Westlake, FL, on Jul 22, 2025

We were clearly informed throughout the process.

4.9
Verified Homeowner
City of Westlake, FL, on Jul 20, 2025

[name removed] [name removed] did not informed me on time about certain veteran benefits I could have had.

4.7
Verified Homeowner
City of Westlake, FL, on Jul 20, 2025

Everyone who was part of the process was amazing, timely, and helpful. The only complaints I have are that there are no electric outlet in pantry , missed opportunity as appliances are kept in there and also skullery type usage. Also the the custom walk in guest shower glass door opens into towel rack, makes no sense from design perspective. I am constantly concerned someone is going to break the glass. My builder did give me options but because of parameters with closing requirements it didn’t work. I am open to discuss further and even allow inspection from a user perspective to allow future residents the benefit of further improvements to an already amazing house build. [name removed] and [name removed] are diamonds to me!

5.0
Verified Homeowner
City of Westlake, FL, on Jul 18, 2025

The communication with [name removed] .

5.0
Verified Homeowner
City of Westlake, FL, on Jul 17, 2025

What I loved most about my new home is the beautiful open-concept design. It truly feels like my dream home.

4.2
Verified Homeowner
City of Westlake, FL, on Jul 16, 2025

Miscommunication and my lanai face next door lanai no privacy.

4.7
Verified Homeowner