Homebuilder Ratings & Reviews

Minto Communities - USA

South Florida

1,399 Homeowner Reviews
Apr 2024 - Oct 2025

Overall Satisfaction

4.7
Customers' overall satisfaction
4.9
Customers' willingness to refer our communities to their friends and family

South Florida Communities Map

 

Builder Profile

Our story begins in 1955 with a simple belief: that we could build better places to live, work and play, one home and one relationship at a time. Since then, The Minto Group has successfully built a fully-integrated real estate company that can meet the needs of any individual, family, investor or business. We’ve accomplished a lot over the years, and as we continue to celebrate new ventures, milestones, innovations and investments, we’re always looking ahead to what’s possible. Read on to learn more about our journey over the past 60+ years.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less

Most Recent 20 Comments From South Florida
Purchase Experience Testimonials from Real Homebuyers

City of Westlake, FL, on Oct 02, 2025

I loved how smooth and honest the whole process was from start to finish. Our project manager [name removed] was great and very helpful!

5.0
Verified Homeowner
City of Westlake, FL, on Sep 30, 2025

I really like how my builder [name removed] stayed up-to-date with me in the process of my home being built. He always insured to provide prompt responses and keep me updated. The Minto design center was very well organized. Along with this [name removed] has been absolutely incredible in the process as well!

5.0
Verified Homeowner
City of Westlake, FL, on Sep 29, 2025

We loved how straightforward the process was and the quality and commitment to the community from minto. The communication with [name removed] was outstanding. He was incredibly helpful, organized and we felt supported throughout the entire process. Every visit we made to the house lasted hours because we were so curious and he took the time to explain every detail. He really made our experience so much better and as first time home owners he gave us plenty of advice and tips on how to take care of our home. Thank you!

5.0
Verified Homeowner
City of Westlake, FL, on Sep 25, 2025

The only thing I dislike was the HOA was not explained thoroughly.

4.6
Verified Homeowner
City of Westlake, FL, on Sep 25, 2025

[name removed] was the most helpful representative I could ask for. Always so positive, attentive, and would help me even when off duty. [name removed] was my construction supervisor, and I would give him a 10/10 too. He was constantly giving me updates, advise on how to construct my house. He would come in even after closing to help, and recommend contractors to help build my perfect home. These two have been a blessing for me. The first time home buyer experience on the other hand was as close to hell as I could imagine. I would go months without hearing from [name removed]. He even talked bad about me about how I am holding up the process. I do think that they are understaffed, and I have no ill will because ultimately I got the first time home buyer.

5.0
Verified Homeowner
City of Westlake, FL, on Sep 24, 2025

What I disliked is that there wasn’t much clarity given on the upgraded and standard units at my first meeting. In my opinion, it wouldn’t take away from the decor of the models if for e.g. a sticker was placed on the washer and dryer that read, “Doesn’t come with unit” or “carpet will replace wood if not upgraded”. Those things were presented to me after I signed a contract.

4.6
Verified Homeowner
City of Westlake, FL, on Sep 24, 2025

I have enjoyed the line of communication with my construction manager and my interieur designer... I found that my salesperson could be better...

4.4
Verified Homeowner
City of Westlake, FL, on Sep 21, 2025

La veracidad siempre con la información

5.0
Verified Homeowner
City of Westlake, FL, on Sep 20, 2025

[name removed] is an amazing realtor and made my home buying experience amazing. My family has now bought three homes with her and could not be happier.

5.0
Verified Homeowner
City of Westlake, FL, on Sep 20, 2025

Well organized my home was clean

5.0
Verified Homeowner
City of Westlake, FL, on Sep 18, 2025

Everyone was extremely professional and courteous

5.0
Verified Homeowner
City of Westlake, FL, on Sep 18, 2025

I liked the amount of options while building and communication. I would have paid more to upgrade the closets or paint special colors so I wish those were options.

4.8
Verified Homeowner
City of Westlake, FL, on Sep 17, 2025

[name removed] was a great contractor

5.0
Verified Homeowner
City of Westlake, FL, on Sep 17, 2025

From the moment I signed my contract through the day I moved in, my experience with [name removed] has been nothing short of outstanding. I want to give special recognition to [name removed] (Construction Superintendent), [name removed] (Sales), and [name removed] (Design Center), who all went above and beyond to make the process smooth, enjoyable, and stress-free. [name removed], [name removed], and [name removed] made me feel important, valued, and respected every step of the way. Their professionalism, warmth, and dedication to customer satisfaction were evident in every interaction. They were always available to answer my questions, kept me informed, and provided guidance with a level of care that truly exceeded my expectations. What stood out most was how they consistently went over the top in their customer service—whether it was ensuring details were perfect, anticipating my concerns before I even raised them, or simply taking the time to make sure I felt comfortable and confident in my decisions. It was clear they take immense pride in their work and in making sure their customers are happy. [name removed] should be honored to have such exceptional employees. [name removed], [name removed], and [name removed] exemplify excellence in customer service, and they deserve to be commended for their outstanding commitment to their clients.

5.0
Verified Homeowner
City of Westlake, FL, on Sep 16, 2025

I’m very happy with my home. I look forward to living here to the end of my time.

5.0
Verified Homeowner
City of Westlake, FL, on Sep 15, 2025

Not quite satisfying to the Quality of upgrades and workmanship

4.9
Verified Homeowner
City of Westlake, FL, on Sep 15, 2025

The transparency. [name removed], our builder, was amazing, as was [name removed] and the rest of the sales staff

5.0
Verified Homeowner
City of Westlake, FL, on Sep 14, 2025

Sobre todas las cosas la atención de mi manager constructor ( [name removed] [name removed] ) y mi vendedora ( [name removed] ) tienen 100 de 100

5.0
Verified Homeowner
City of Westlake, FL, on Sep 14, 2025

[name removed], [name removed], and [name removed], were the BEST team. From start to finish I felt so comfortable and satisfied with my experience!

5.0
Verified Homeowner
City of Westlake, FL, on Sep 14, 2025

The friendliness and communication was amazing.

4.8
Verified Homeowner