Homebuilder Ratings & Reviews

Minto Communities - USA

South Florida

1,451 Homeowner Reviews
Jun 2024 - Dec 2025

Minto Communities - USA

Overall Satisfaction

4.7
Customers' overall satisfaction
4.9
Customers' willingness to refer our communities to their friends and family

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Community Satisfaction Ratings

Builder Profile

Minto Communities - USA logo
Our story begins in 1955 with a simple belief: that we could build better places to live, work and play, one home and one relationship at a time. Since then, The Minto Group has successfully built a fully-integrated real estate company that can meet the needs of any individual, family, investor or business. We’ve accomplished a lot over the years, and as we continue to celebrate new ventures, milestones, innovations and investments, we’re always looking ahead to what’s possible. Read on to learn more about our journey over the past 60+ years.
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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less

Most Recent 20 Comments From South Florida
Purchase Experience Testimonials from Real Homebuyers

City of Westlake, FL, on Dec 23, 2025

[name removed] was very informative throughout the process.

5.0
Verified Homeowner
City of Westlake, FL, on Dec 22, 2025

No disliked but what I liked most about my purchase experience was the overall organization and communication from contract through move-in. Our builder ([name removed]) was generally thorough in explaining each phase of the process, timelines, and expectations, which helped reduce uncertainty. Regular updates and walkthroughs allowed me to stay informed and feel confident about progress being made. The final walkthrough was especially helpful, as concerns were addressed clearly and most items were resolved in a timely manner.

5.0
Verified Homeowner
City of Westlake, FL, on Dec 22, 2025

[Translated from ES] The staff who greeted me from day one, especially [name removed], and [name removed] throughout the entire construction, kept me informed of every detail... the house was finished right on the estimated date... Thank you MINTOS 🙏🙏

5.0
Verified Homeowner
City of Westlake, FL, on Dec 22, 2025

My [name removed] was always available when I needed her.

4.7
Verified Homeowner
City of Westlake, FL, on Dec 21, 2025

I was kept informed, felt valued. Design and layout of the home is what we love the most. I do wish there was a bit more land but the house has such great bones, high ceilings, layout perfect for families and more. Community itself is beautifully designed with great landscaping

5.0
Verified Homeowner
City of Westlake, FL, on Dec 17, 2025

Nice house, but we were expecting the switches and outlets to mirror the models that we looked at everything is the opposite in this house compared to your models, that was a bit disappointing.

5.0
Verified Homeowner
City of Westlake, FL, on Dec 12, 2025

I like all the process since the explaination of purchasing house in [name removed]’s community. The communication between [name removed]’s community about the update in the construction of the house

5.0
Verified Homeowner
City of Westlake, FL, on Dec 11, 2025

What I liked most about my purchase experience was the clear, timely, and professional communication throughout the entire process. Every step was explained in a way that was easy to understand, and any questions I had were answered quickly and respectfully. The consistent updates and transparent explanations made me feel informed, supported, and confident in my decision. Strong communication truly made the experience smooth and enjoyable.

5.0
Verified Homeowner
City of Westlake, FL, on Dec 10, 2025

Objectively speaking, there’s absolutely nothing that I can credibly think of during my current purchasing experience, that can be described as remotely negative. From my initial contact with the Sales [name removed] [name removed] to interactions with [name removed], [name removed] and of course the Director of Sales [name removed], my experience was tremendously positive and rewarding. The entire [name removed] team comprising of the individuals aforementioned, were incredibly outstanding and invaluably supportive to me throughout my purchasing experience, especially given the apparent disrespect and unprofessionalism I was experiencing dealing with US Bank during the loan application process Each member of the Minto [name removed] were consistent in their support and professionalism, and I credited them for their tireless and persistent efforts that got me to the point of closing on this purchase. I want to thank them from the bottom of my heart. It must be noted that the mortgage loan process with US Bank was so heartbreaking, and NO ONE deserves to experience what they put me through. After receiving a pre-approval on my loan application, in the end, after the unit was constructed and I complied with all their requests, I was informed verbally that my loan application was DISAPPROVED, notwithstanding meeting ALL the necessary loan requirements, in addition to paying down far more than the loan amount. Luckily, I was so fortunate and blessed to be able to close without a mortgage. I also found it be be extremely insulting given that they didn’t even bother to provide me a written loan disapproval letter, to at least explain why the loan was disapproved. But I will not allow that experience to tarnish the great work and support I received from the Minto [name removed] of [name removed], [name removed], [name removed] and [name removed], they are true professionals.

5.0
Verified Homeowner
City of Westlake, FL, on Dec 09, 2025

[name removed] and [name removed] were great, they demonstrated exceptional professionalism throughout the entire process. Always available, highly responsive, explained every step of the home buying journey.

5.0
Verified Homeowner
City of Westlake, FL, on Dec 06, 2025

[name removed], [name removed], and [name removed] were amazing. [name removed] and [name removed] were always in constant communication through the entire process, and the design [name removed] helped us put together turned out great! [name removed] also went out of her way through the construction to make sure absolutely everything was perfect and the way we had envisioned it, nearly everything was perfect prior to closing, she has an amazing attention to details and perfection. The couple extreamly minor concerns we had were immediately taken care of. [name removed] continues to stop by, even now that we are all moved in to say hi, and make sure everything is still going well. She is a phenominal superintendant. If any of my family, friends, or I ever build another home in [name removed] we will be sure to specifically request [name removed], and [name removed]!

5.0
Verified Homeowner
City of Westlake, FL, on Dec 05, 2025

Absolutely loved the whole process. [name removed] (our builder) was phenomenal and so helpful and communicative throughout the whole process. We have recommended people move into our neighborhood to all our friends and family. [name removed] (our sales rep) was so helpful and guided us seamlessly.

5.0
Verified Homeowner
City of Westlake, FL, on Dec 04, 2025

The high level of professionalism from our sales and technical agents, ([name removed] & [name removed]) for exceeded our expectations and we are truly grateful to them for making the entire process easy for us!!

5.0
Verified Homeowner
City of Westlake, FL, on Dec 04, 2025

“I would like to express my sincere appreciation for [name removed]’s outstanding work as the construction manager on my home build. Your organization, proactive communication, and problem-solving skills kept the project running smoothly from start to finish. You consistently went above and beyond to address my questions, coordinate the team, and ensure high-quality craftsmanship. I’m extremely satisfied with the finished home and grateful for your dedication throughout the entire process.

5.0
Verified Homeowner
City of Westlake, FL, on Dec 03, 2025

My experience with [name removed] was pleasant. I had the pleasure of working with [name removed] and [name removed]. They were wonderful.

5.0
Verified Homeowner
City of Westlake, FL, on Dec 02, 2025

[name removed] was very informative and went above and beyond to help us. [name removed] was extremely friendly and answered all of our questions and is extremely professional.

5.0
Verified Homeowner
City of Westlake, FL, on Nov 29, 2025

It was the easiest home buying experience. Everything was done in a professional and timely manner.

5.0
Verified Homeowner
City of Westlake, FL, on Nov 25, 2025

Wish there were more in-home options and upgrade

4.8
Verified Homeowner
City of Westlake, FL, on Nov 23, 2025

From start to finish [name removed] was a pleasure to work with. [name removed], [name removed] and [name removed] made the experience fun and easy. I also had the pleasure of meeting [name removed] who was amazing on closing day. [name removed] offered excellent advice during the selection period. [name removed] had follow up from first day we met her to the closing. And [name removed] kept us posted on the build and followed up after close. That is the most important to me. Often companies sell it very well and then cannot be found when there are questions or concerns. [name removed] has the best people possible. I would, without hesitation, recommend [name removed]!

5.0
Verified Homeowner
City of Westlake, FL, on Nov 23, 2025

I loved working with [name removed] and [name removed]. Both of them made us feel at home.

4.9
Verified Homeowner