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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
City Of Westlake, on Jul 22, 2021
crew and staff were always helpful in adjustments or or providing assistance in adjustments
City Of Westlake, on Jul 24, 2021
It took so long to schedule the punch list items that we had at walkthrough! Some of them never got done.
City Of Westlake, FL, on Jul 24, 2021
[name removed] our on site building supervisor was by far the best part of our experience. She kept us informed, answered all of my questions and was able to exceed my expectations.
City Of Westlake, FL, on Jul 18, 2021
I am pretty much satisfied with the communication and delivery of the home to me in the time agreed. I enjoy doing this process hand by hand with [name removed] my sales [name removed] that answer and carry me through the whole process always being very informative and responsive to all my questions. She has been the best help I could had and is my person to go as a real estate agent for all my clients.
City Of Westlake, on Jul 21, 2021
Liked professionalism, responsiveness, on time delivery, easy to follow up on issues.
City Of Westlake, on Jul 22, 2021
Some small outstanding issue that have not been resolved.
City Of Westlake, on Jul 16, 2021
[name removed] has been amazing. He makes sure nothing is forgotten. Great attention to detail and extremely professional
City Of Westlake, FL, on Jul 17, 2021
I love seeing the process of the Home my builder [name removed] was awesome the communication levels were phenomenal anytime I called she answered my questions she made the build so much easier on the other hand my sale agents had a lack of communication and it was a horrible experience with her even when I closed my sale agent was not even in the building or in town I would not recommend her to anybody
City Of Westlake, on Jun 11, 2021
Dislike the time it has taken to from move in to year repairs, have take too long. Like My person of contact [name removed] and [name removed]
City Of Westlake, FL, on Jul 15, 2021
I liked the meeting with builder for updates and information. I did not like I only had one day to make selections for the home and I was not given an opportunity to add or remove options later on.
City Of Westlake, on Jun 09, 2021
They lost my deposit check of 10K for options, could never get assistance with master care to fix issues in a reasonable amount of time, the vendors that finally came to fix the issues were unable to fix due to not having the proper tools, or saying they were too old or had broken equipment, or just too lazy to do the job right the first time. Almost every appliance including ones that were upgraded had an issue. I was told the dishwasher drain was caked with grease like it was a year old but I had only used it a few times for a month or two and don't eat greasy stuff. Plastic parts broke within the first few months of use and now it leaks on the floor every other time I use it. The upgraded fridge freezer door handle keeps falling off. My sprinkler system was not working from day one-but no one could figure out why my lawn was dying until I finally had the neighbor help to figure out the problem. The plumbing straps were off or loose in the attic causing loose plumbing. The upgraded kitchen cabinets were made of ply board not wood and needed to be glued when they started pulling apart. What I did like was the community I just wish the house was made better.
City Of Westlake, on Jul 10, 2021
There’s is no problem with [name removed] ! She is awesome ! Initially communication was shaky with minto but it has been stellar since. We ran into an issue with the [name removed] not sending us out initial packet and charging us late fees. They acknowledged they never sent us a welcome email and stated they didn’t have our email on file. In regards to the structure of the home just so much caulking needs to be done. Our bathrooms and all around the house constantly.
City Of Westlake, on Jun 08, 2021
Interior paint. Ff up with master care takes too long
City Of Westlake, on Jul 05, 2021
[name removed] is amazing!! She is responsive and always helpful!
City Of Westlake, FL, on Jul 10, 2021
Very pleased with with the process. [name removed] and [name removed] were always there for us to answer any of our questions.
City Of Westlake, on Jun 05, 2021
Everything, from the sales team, [name removed] was fantastic all the way to the minto team that has taken care of all our needs/concerns. [name removed] and [name removed] the supervisor from mastercare doing the post closing visits were phenomenal! Thank you all for your enthusiasm and hard work to make our home perfect.
City Of Westlake, on Jun 29, 2021
[name removed] is AMAZING!!!!!!!!!!!!!! I am 100% happy with his continued efforts to make everything in my home function and look the way it is meant to. I am a very particular person so to be satisfied is a huge hurdle and [name removed] passed it. Great job????
City Of Westlake, FL, on Jul 07, 2021
Due to Covid, I know there would be delays. But [name removed], our builder supervisor was on top of everything and delivered our home within the specified time.
City Of Westlake, on Jun 04, 2021
Like that I didn’t have to worry during the pandemic as photos were sent keeping me posted accordingly. Communication is great working with [name removed] Master Care. Can’t wait to build my second home.
City Of Westlake, on Jun 27, 2021
In the beginning it was bad my contractor was [name removed] and the house had lots off issue. I also think it the subcontractor who are low grade. Since [name removed] and [name removed] have been helping me and getting my house issues fixed I have been very satisfied. [name removed] and [name removed] have been great! My house still has issues but that because the cabinet subcontractor are awful. [name removed] is working on getting it all fixed and I'm confident that he will get all done.
City Of Westlake, FL, on Jul 01, 2021
From the real estate agent to the builder, the process was smooth and efficient. Our builder representative, [name removed], was very thorough and professional throughout the process. I would highly recommend him and his team to anyone looking for top of the line services. Thanks again for the wonderful home built for me and my family.
City Of Westlake, on Jun 02, 2021
We appreciated the responsiveness of Mastercare and our interactions with [name removed] in the sales office and our builder [name removed]
City Of Westlake, on Jun 25, 2021
I liked the fact that [name removed] provided with a year warranty on minor service. I really appreciated the job that the lady at customer care is doing. I also want to thank Mr. [name removed] for always there for me with any question that I may have. I dont like the fact the vendor's took a long time to complete the job.
City Of Westlake, FL, on Jun 27, 2021
The Superb Service was beyond my expectations. Everything from start to finish was an awesome experience. However, I would say that choosing home options for Option A was wayyy to fast. I wish there was more flexibility when choosing major options since these decisions are critical impacting instead of choosing them right away. That is something I think would be beneficial for minto to take in consideration
City Of Westlake, on May 29, 2021
The possibility to chose every detail, and components of my home; and see and be part of the construction process, from beginning to end.
City Of Westlake, on Jun 25, 2021
We had few issues here and there but it gives me a peace of mind that [name removed] has been taking care of us to the max with out hesitation. When i see that someone like him is on point and things get done is what I like.
City Of Westlake, FL, on Jun 26, 2021
From start to finish, everything went smoothly with [name removed]. The only issue we had was coming back in for selection of the floor as we were told by [name removed] (agent) it was discontinued. We came in right away to not cause any delay so we spent the whole Sunday afternoon finding the next best one we like only to be told the next day that our original floor marble was available.
City Of Westlake, on May 25, 2021
I loved the attention to detail and personalized experience from the beginning with the most amazing sales representative, [name removed], to the incredible job supervisor, [name removed], to the amazing service with MasterCare from [name removed] and [name removed]
City Of Westlake, on Jun 18, 2021
Extremely satisfied with attentiveness of Mr. [name removed]. He was very polite, kind and understanding. He made sure the work got done in a Timely manner.
City Of Westlake, FL, on Jun 19, 2021
There was a lot of little errors that you think [name removed] have easily been avoided. The house seemed to take a while to get built but each step was rushed causing the little errors. Our builder however noticed the errors and fixed them as quickly as he could. Seems like more of an issue with the large increase in sales and the shortage of contractors for each step.
City Of Westlake, on May 20, 2021
My builder [name removed] was very professional and answered all my questions. He's very knowledgeable and took extra time to explain all aspects of the build
City Of Westlake, FL, on Jun 17, 2021
I loved how [name removed] updated us without asking. Any issues we had he took care of it ASAP!
City Of Westlake, FL, on Jun 15, 2021
The sales agent [name removed] has been really great. [name removed] on the other hand was horrible. He was our go to guy for building our home. So many mistakes. All the way to closing day. There were about 25ppl at the house still fixing thing. Paint, tearing the carpet up and putting a new one. Parts were still sanded and still not painted. Foot prints in the garage paint and sidewalks. And still now the paint throughout the walls of the house house are two different colors. The touch ups are very noticeablely different. as I can tell the basecoats are not similar. Tiles came in scratched. Kitchen Counters were different so they had to rip it up and redo. The caulking and lines especially in all bathrooms were uneven. All baseboard caulking was off and uneven
City Of Westlake, on Jun 18, 2021
I AM DISSATISFIED WITH THE LANDSCAPE AS WE MOVED IN AND IMMEDIATELY HAD TO REPLACE ALL TH TREES AND BUSHES AND PORTIONS OF THE GRASS. THE HEDGES THEY INSTALLED IN THE BACKYARD HAD FUNGUS AND WE HAD TO REMOVE ALSO. I AM ALSO DIOSSATISFIED WITH THE LEAK WE HAD IMMEDIATELY UPON WALK THRU AND INSPECTION DAY OF CLOSE WE NOTIFIED BUILDER AND WAS TOLD IT WAS NOT A LEAK HOWEVER IT ENDED UP BEING A LEAK AND ROB HAD TO REMOVE AND REPLACE OUR ENTIRE 1ST FLOOR CEILING. THE PAINT IS ALSO UNEV EN IN ALOT OF PORTIONS OF THE HOME. THERE IS ECTERIOR CRTACKING THRUOUT THE HOME. THE PROCESS OF NOTIFICATION IS VERY DIFFICULT.
City Of Westlake, on May 19, 2021
We liked the purchase experience with your sales professional, Ms. [name removed]. Ms. [name removed] is very helpful and available almost 24/7! [name removed] is familiar with the models and the lots locations very well and answers patiently and pleasantly to any question that may arise. Actually, thanks to this wonderlady, we purchased THREE houses in [name removed]. MINTO Communities, your company is blessed with this lady, Ms. [name removed] and we too appreciate her blessed assistance in any matter. Thank you [name removed]!
City Of Westlake, FL, on Jun 15, 2021
My Home buying team was nothing short of amazing! [name removed] in Sales, [name removed] the builder and [name removed] communicated and explained or Home Buying process every step of the way. We greatly appreciate the [name removed].
City Of Westlake, on May 16, 2021
Although we had a rough beginning to our building process and had a terrible experience with one person in particular, we have since been able to move on from such terrible people within [name removed]. We did have exceptional people really work to make everything better. [name removed] was an incredible person from the very beginning. We are beyond thankful for her friendship and for her hard work. She is simply a sweetheart. We are also very very appreciative of [name removed]. He has been very helpful in making our experience with MasterCare extremely smooth. He is so attentive, answers immediately, and is always a pleasure to speak with. Thank you [name removed] and [name removed]! You are both amazing.
City Of Westlake, FL, on Jun 09, 2021
Excellent team from sales person, to person who helped with group B select, my loan officer with [name removed] and our awesome builder
City Of Westlake, on May 14, 2021
I like the customer service. [name removed] with Mastercare is awesome. He is very personable and professional. I appreciated his prompt service of the items I needed to be addressed. Thank you to all of the [name removed] staff that we had the pleasure to meet and deal with.
City Of Westlake, FL, on Jun 08, 2021
I liked that the builder was in constant communication with us the whole way.
City Of Westlake, on Jun 09, 2021
The service takes long to schedule once we closed and some was not as promised. If the work needs to be done it needs to be when the homeowner who works is available
City Of Westlake, on Apr 14, 2021
I would have preferred more communication throughout the building of my home
City Of Westlake, FL, on Jun 07, 2021
Took longer than estimated to complete build
City Of Westlake, on Apr 14, 2021
Great costumer service after closing with [name removed] from [name removed]
City Of Westlake, FL, on Jun 03, 2021
I loved how knowledgeable and patient the sales representative was in regards to all of my questions prior to purchasing. During the building process if there was a delay I wish that was communicated more effectively, however we still closed within our projected dates and am grateful for the team work minto has acquired.
City Of Westlake, on Apr 13, 2021
Great staff!!! assist with all issues that needed to be corrected.
City Of Westlake, FL, on Jun 01, 2021
The exceptional service that was provided to us by [name removed], [name removed] and our [name removed] [name removed] -[name removed]. Everyone was VERY attentive, responsive and informative.
City Of Westlake, on Jun 02, 2021
There are some instances where things needed to be done and I had to wait some time to get it serviced.
City Of Westlake, on Apr 09, 2021
Its been great, but I wish [name removed] would give a longer warranty on my roof. One year is not enough.
City Of Westlake, FL, on Jun 01, 2021
To start with, the 10 months to get into the house
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
City Of Westlake, FL, on Jul 24, 2021
[name removed] our on site building supervisor was by far the best part of our experience. She kept us informed, answered all of my questions and was able to exceed my expectations.
City Of Westlake, FL, on Jul 18, 2021
I am pretty much satisfied with the communication and delivery of the home to me in the time agreed. I enjoy doing this process hand by hand with [name removed] my sales [name removed] that answer and carry me through the whole process always being very informative and responsive to all my questions. She has been the best help I could had and is my person to go as a real estate agent for all my clients.
City Of Westlake, FL, on Jul 17, 2021
I love seeing the process of the Home my builder [name removed] was awesome the communication levels were phenomenal anytime I called she answered my questions she made the build so much easier on the other hand my sale agents had a lack of communication and it was a horrible experience with her even when I closed my sale agent was not even in the building or in town I would not recommend her to anybody
City Of Westlake, FL, on Jul 15, 2021
I liked the meeting with builder for updates and information. I did not like I only had one day to make selections for the home and I was not given an opportunity to add or remove options later on.
City Of Westlake, FL, on Jul 10, 2021
Very pleased with with the process. [name removed] and [name removed] were always there for us to answer any of our questions.
City Of Westlake, FL, on Jul 07, 2021
Due to Covid, I know there would be delays. But [name removed], our builder supervisor was on top of everything and delivered our home within the specified time.
City Of Westlake, FL, on Jul 01, 2021
From the real estate agent to the builder, the process was smooth and efficient. Our builder representative, [name removed], was very thorough and professional throughout the process. I would highly recommend him and his team to anyone looking for top of the line services. Thanks again for the wonderful home built for me and my family.
City Of Westlake, FL, on Jun 27, 2021
The Superb Service was beyond my expectations. Everything from start to finish was an awesome experience. However, I would say that choosing home options for Option A was wayyy to fast. I wish there was more flexibility when choosing major options since these decisions are critical impacting instead of choosing them right away. That is something I think would be beneficial for minto to take in consideration
City Of Westlake, FL, on Jun 26, 2021
From start to finish, everything went smoothly with [name removed]. The only issue we had was coming back in for selection of the floor as we were told by [name removed] (agent) it was discontinued. We came in right away to not cause any delay so we spent the whole Sunday afternoon finding the next best one we like only to be told the next day that our original floor marble was available.
City Of Westlake, FL, on Jun 19, 2021
There was a lot of little errors that you think [name removed] have easily been avoided. The house seemed to take a while to get built but each step was rushed causing the little errors. Our builder however noticed the errors and fixed them as quickly as he could. Seems like more of an issue with the large increase in sales and the shortage of contractors for each step.
City Of Westlake, FL, on Jun 17, 2021
I loved how [name removed] updated us without asking. Any issues we had he took care of it ASAP!
City Of Westlake, FL, on Jun 15, 2021
The sales agent [name removed] has been really great. [name removed] on the other hand was horrible. He was our go to guy for building our home. So many mistakes. All the way to closing day. There were about 25ppl at the house still fixing thing. Paint, tearing the carpet up and putting a new one. Parts were still sanded and still not painted. Foot prints in the garage paint and sidewalks. And still now the paint throughout the walls of the house house are two different colors. The touch ups are very noticeablely different. as I can tell the basecoats are not similar. Tiles came in scratched. Kitchen Counters were different so they had to rip it up and redo. The caulking and lines especially in all bathrooms were uneven. All baseboard caulking was off and uneven
City Of Westlake, FL, on Jun 15, 2021
My Home buying team was nothing short of amazing! [name removed] in Sales, [name removed] the builder and [name removed] communicated and explained or Home Buying process every step of the way. We greatly appreciate the [name removed].
City Of Westlake, FL, on Jun 09, 2021
Excellent team from sales person, to person who helped with group B select, my loan officer with [name removed] and our awesome builder
City Of Westlake, FL, on Jun 08, 2021
I liked that the builder was in constant communication with us the whole way.
City Of Westlake, FL, on Jun 07, 2021
Took longer than estimated to complete build
City Of Westlake, FL, on Jun 03, 2021
I loved how knowledgeable and patient the sales representative was in regards to all of my questions prior to purchasing. During the building process if there was a delay I wish that was communicated more effectively, however we still closed within our projected dates and am grateful for the team work minto has acquired.
City Of Westlake, FL, on Jun 01, 2021
The exceptional service that was provided to us by [name removed], [name removed] and our [name removed] [name removed] -[name removed]. Everyone was VERY attentive, responsive and informative.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
City Of Westlake, on Jul 24, 2021
It took so long to schedule the punch list items that we had at walkthrough! Some of them never got done.
City Of Westlake, on Jul 22, 2021
Some small outstanding issue that have not been resolved.
City Of Westlake, on Jul 16, 2021
[name removed] has been amazing. He makes sure nothing is forgotten. Great attention to detail and extremely professional
City Of Westlake, on Jul 10, 2021
There’s is no problem with [name removed] ! She is awesome ! Initially communication was shaky with minto but it has been stellar since. We ran into an issue with the [name removed] not sending us out initial packet and charging us late fees. They acknowledged they never sent us a welcome email and stated they didn’t have our email on file. In regards to the structure of the home just so much caulking needs to be done. Our bathrooms and all around the house constantly.
City Of Westlake, on Jul 05, 2021
[name removed] is amazing!! She is responsive and always helpful!
City Of Westlake, on Jun 29, 2021
[name removed] is AMAZING!!!!!!!!!!!!!! I am 100% happy with his continued efforts to make everything in my home function and look the way it is meant to. I am a very particular person so to be satisfied is a huge hurdle and [name removed] passed it. Great job????
City Of Westlake, on Jun 27, 2021
In the beginning it was bad my contractor was [name removed] and the house had lots off issue. I also think it the subcontractor who are low grade. Since [name removed] and [name removed] have been helping me and getting my house issues fixed I have been very satisfied. [name removed] and [name removed] have been great! My house still has issues but that because the cabinet subcontractor are awful. [name removed] is working on getting it all fixed and I'm confident that he will get all done.
City Of Westlake, on Jun 25, 2021
I liked the fact that [name removed] provided with a year warranty on minor service. I really appreciated the job that the lady at customer care is doing. I also want to thank Mr. [name removed] for always there for me with any question that I may have. I dont like the fact the vendor's took a long time to complete the job.
City Of Westlake, on Jun 25, 2021
We had few issues here and there but it gives me a peace of mind that [name removed] has been taking care of us to the max with out hesitation. When i see that someone like him is on point and things get done is what I like.
City Of Westlake, on Jun 18, 2021
Extremely satisfied with attentiveness of Mr. [name removed]. He was very polite, kind and understanding. He made sure the work got done in a Timely manner.
City Of Westlake, on Jun 18, 2021
I AM DISSATISFIED WITH THE LANDSCAPE AS WE MOVED IN AND IMMEDIATELY HAD TO REPLACE ALL TH TREES AND BUSHES AND PORTIONS OF THE GRASS. THE HEDGES THEY INSTALLED IN THE BACKYARD HAD FUNGUS AND WE HAD TO REMOVE ALSO. I AM ALSO DIOSSATISFIED WITH THE LEAK WE HAD IMMEDIATELY UPON WALK THRU AND INSPECTION DAY OF CLOSE WE NOTIFIED BUILDER AND WAS TOLD IT WAS NOT A LEAK HOWEVER IT ENDED UP BEING A LEAK AND ROB HAD TO REMOVE AND REPLACE OUR ENTIRE 1ST FLOOR CEILING. THE PAINT IS ALSO UNEV EN IN ALOT OF PORTIONS OF THE HOME. THERE IS ECTERIOR CRTACKING THRUOUT THE HOME. THE PROCESS OF NOTIFICATION IS VERY DIFFICULT.
City Of Westlake, on Jun 09, 2021
The service takes long to schedule once we closed and some was not as promised. If the work needs to be done it needs to be when the homeowner who works is available
City Of Westlake, on Jun 02, 2021
There are some instances where things needed to be done and I had to wait some time to get it serviced.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
City Of Westlake, on Jul 22, 2021
crew and staff were always helpful in adjustments or or providing assistance in adjustments
City Of Westlake, on Jul 21, 2021
Liked professionalism, responsiveness, on time delivery, easy to follow up on issues.
City Of Westlake, on Jun 11, 2021
Dislike the time it has taken to from move in to year repairs, have take too long. Like My person of contact [name removed] and [name removed]
City Of Westlake, on Jun 09, 2021
They lost my deposit check of 10K for options, could never get assistance with master care to fix issues in a reasonable amount of time, the vendors that finally came to fix the issues were unable to fix due to not having the proper tools, or saying they were too old or had broken equipment, or just too lazy to do the job right the first time. Almost every appliance including ones that were upgraded had an issue. I was told the dishwasher drain was caked with grease like it was a year old but I had only used it a few times for a month or two and don't eat greasy stuff. Plastic parts broke within the first few months of use and now it leaks on the floor every other time I use it. The upgraded fridge freezer door handle keeps falling off. My sprinkler system was not working from day one-but no one could figure out why my lawn was dying until I finally had the neighbor help to figure out the problem. The plumbing straps were off or loose in the attic causing loose plumbing. The upgraded kitchen cabinets were made of ply board not wood and needed to be glued when they started pulling apart. What I did like was the community I just wish the house was made better.
City Of Westlake, on Jun 08, 2021
Interior paint. Ff up with master care takes too long
City Of Westlake, on Jun 05, 2021
Everything, from the sales team, [name removed] was fantastic all the way to the minto team that has taken care of all our needs/concerns. [name removed] and [name removed] the supervisor from mastercare doing the post closing visits were phenomenal! Thank you all for your enthusiasm and hard work to make our home perfect.
City Of Westlake, on Jun 04, 2021
Like that I didn’t have to worry during the pandemic as photos were sent keeping me posted accordingly. Communication is great working with [name removed] Master Care. Can’t wait to build my second home.
City Of Westlake, on Jun 02, 2021
We appreciated the responsiveness of Mastercare and our interactions with [name removed] in the sales office and our builder [name removed]
City Of Westlake, on May 29, 2021
The possibility to chose every detail, and components of my home; and see and be part of the construction process, from beginning to end.
City Of Westlake, on May 25, 2021
I loved the attention to detail and personalized experience from the beginning with the most amazing sales representative, [name removed], to the incredible job supervisor, [name removed], to the amazing service with MasterCare from [name removed] and [name removed]
City Of Westlake, on May 20, 2021
My builder [name removed] was very professional and answered all my questions. He's very knowledgeable and took extra time to explain all aspects of the build
City Of Westlake, on May 19, 2021
We liked the purchase experience with your sales professional, Ms. [name removed]. Ms. [name removed] is very helpful and available almost 24/7! [name removed] is familiar with the models and the lots locations very well and answers patiently and pleasantly to any question that may arise. Actually, thanks to this wonderlady, we purchased THREE houses in [name removed]. MINTO Communities, your company is blessed with this lady, Ms. [name removed] and we too appreciate her blessed assistance in any matter. Thank you [name removed]!
City Of Westlake, on May 16, 2021
Although we had a rough beginning to our building process and had a terrible experience with one person in particular, we have since been able to move on from such terrible people within [name removed]. We did have exceptional people really work to make everything better. [name removed] was an incredible person from the very beginning. We are beyond thankful for her friendship and for her hard work. She is simply a sweetheart. We are also very very appreciative of [name removed]. He has been very helpful in making our experience with MasterCare extremely smooth. He is so attentive, answers immediately, and is always a pleasure to speak with. Thank you [name removed] and [name removed]! You are both amazing.
City Of Westlake, on May 14, 2021
I like the customer service. [name removed] with Mastercare is awesome. He is very personable and professional. I appreciated his prompt service of the items I needed to be addressed. Thank you to all of the [name removed] staff that we had the pleasure to meet and deal with.
City Of Westlake, on Apr 14, 2021
I would have preferred more communication throughout the building of my home
City Of Westlake, on Apr 14, 2021
Great costumer service after closing with [name removed] from [name removed]
City Of Westlake, on Apr 13, 2021
Great staff!!! assist with all issues that needed to be corrected.