Top Homebuilder Ratings & Reviews

Minto Communities - USA

WestLake

523 Homeowner Reviews Completed Oct 2018 - Apr 2020

Overall Satisfaction

4.7
Customers' overall satisfaction
4.6
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Overall Satisfaction

4.7

Purchase Experience

4.9

Home Personalization Experience

4.8

Lender Experience

4.6

Construction Experience

4.8

Customer Care Experience

4.9

Home Readiness

4.7

Installation & Workmanship

4.7

Community Profile

Our story begins in 1955 with a simple belief: that we could build better places to live, work and play, one home and one relationship at a time. Since then, The Minto Group has successfully built a fully-integrated real estate company that can meet the needs of any individual, family, investor or business. We’ve accomplished a lot over the years, and as we continue to celebrate new ventures, milestones, innovations and investments, we’re always looking ahead to what’s possible. Read on to learn more about our journey over the past 60+ years.

Driving Directions
Request More Info

MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

City Of Westlake, on Mar 21, 2020

New Home Experience

4.2
Verified Homeowner
City Of Westlake, on Mar 21, 2020

The purchase experience from start to finish was easy for me to navigate through because I was always kept in the loop. I felt at ease to ask as many dumb questions as I wanted throughout the process to further understand everything from the contract to the wall through visit. Even after purchasing my home, I could still reach out to [name removed] and [name removed] regarding my home purchase.

5.0
Verified Homeowner
City Of Westlake, on Mar 17, 2020

The best info and attention

5.0
Verified Homeowner
City Of Westlake, on Mar 15, 2020

The customer service

5.0
Verified Homeowner
City Of Westlake, on Mar 14, 2020

progress of the project

5.0
Verified Homeowner
City Of Westlake, on Mar 08, 2020

The whole experience has been pretty good.

4.8
Verified Homeowner
City Of Westlake, on Mar 02, 2020

We were guided along the way and kept updated. Everyone was friendly and we enjoyed the whole experience.

5.0
Verified Homeowner
City Of Westlake, on Mar 02, 2020

It was very easy from start to finish and [name removed], [name removed] & [name removed] were wonderful.

5.0
Verified Homeowner
City Of Westlake, on Feb 24, 2020

[Translated from ES] The attention, they were attentive in everything so that I am satisfied and happy with the purchase of the house

5.0
Verified Homeowner
City Of Westlake, on Feb 11, 2020

We enjoyed being apart of the entire process from contract to move-in. We also enjoyed the personalized attention from [name removed].

4.2
Verified Homeowner
City Of Westlake, on Feb 06, 2020

The [name removed] was very responsive to our questions. They thoroughly explained every part of the process.

5.0
Verified Homeowner
City Of Westlake, on Feb 04, 2020

I liked the open lines of communication. Our builder, [name removed] sent us pictures and kept us up to date every step of the way.

5.0
Verified Homeowner
City Of Westlake, on Feb 04, 2020

I like that when my supervisor [name removed] failed to deliver an acceptable product, [name removed], [name removed] and [name removed] stepped in and made sure I was satisfied and happy with my home and the work being done.

3.8
Verified Homeowner
City Of Westlake, on Jan 31, 2020

I was a walk-in buyer, I loved that I was not pushed to buy. [name removed] was VERY helpful and patient, not pushing. She answered EVERY single question and was always available for my inquires. The home (Marlberry) presentation from her was what sold me in in the purchase, we loved the house since the first time we saw it, the way she presented each house attribute was flawless. Once we did and confirmed the purchase, the builder [name removed] was exceptional. He initiated contact with us all the time and kept us up-to date in the building process. He was very professional and built the house like it was for him. Even at closing, many questions or observations we had, he took care of them without even asking. He had the house READY and on-point for us. I have to say that the lender's representative [name removed] formed an exceptional team with [name removed]. I felt in all times, important to them. Even at the closing, the title company was amazing! GREAT JOB [name removed]!!!

5.0
Verified Homeowner
City Of Westlake, on Jan 27, 2020

From the start our sales lady [name removed] was fantastic! Our construction superintendent [name removed] was amazing he is truly an asset to your company Closing was very easy

4.9
Verified Homeowner
City Of Westlake, on Jan 23, 2020

[name removed] is a "well oiled" machine from sales through construction; a seamless, well managed, superbly orchestrated experience.

5.0
Verified Homeowner
City Of Westlake, on Jan 22, 2020

Great service

5.0
Verified Homeowner
City Of Westlake, on Jan 22, 2020

The kindness and dedication that [name removed] have with me and my wife. Also professionalism from [name removed] which made us feel extremely comfortable and satisfied throughout the construction process

4.8
Verified Homeowner
City Of Westlake, on Jan 22, 2020

The frequency of checkins.

4.9
Verified Homeowner
City Of Westlake, on Jan 21, 2020

Everything from start to finish. I truly love and admire the professionalism I have experienced with Ms. [name removed] and my builder. Its been a very rewarding experience. I too my hat to them as well as the organization. Thank you so much for an awesome experience.

5.0
Verified Homeowner
City Of Westlake, on Dec 11, 2019

I love the true sense of community that we have developed here-great neighbors, interactive relationships and the atmosphere are the best! In terms of how we've been treated by the Minto Staff, [name removed] has been fabulous! He treats everyone like they are his only priority and is very personable.

4.8
Verified Homeowner
City Of Westlake, on Dec 06, 2019

[name removed] was willing to assist with some of the minor things around the house. Great guy!

5.0
Verified Homeowner
City Of Westlake, on Dec 05, 2019

Low HOA costs

4.8
Verified Homeowner
City Of Westlake, on Dec 04, 2019

Customer service and the quality of the house.

4.2
Verified Homeowner
City Of Westlake, on Dec 04, 2019

The dedication to doing a full review

5.0
Verified Homeowner
City Of Westlake, on Dec 03, 2019

The entire atmosphere from the cleanliness of the complex that I am presently residing to the [name removed] personnel I am presently dealing with especially [name removed], and [name removed]. Both are customer oriented--Go above and beyond to make me happy.

5.0
Verified Homeowner
City Of Westlake, on Dec 01, 2019

The amenities

4.0
Verified Homeowner
City Of Westlake, on Nov 26, 2019

So far my home is a solid build, by no means is it without some problems but as you build a new home there is human error factors in place. Errors can be fixed.

4.8
Verified Homeowner
City Of Westlake, on Nov 23, 2019

What I like the most is one year of service from them which includes all of the appliances

5.0
Verified Homeowner
City Of Westlake, on Nov 23, 2019

I like how i have a concern about anything around my house and [name removed] or [name removed] do their best meet my needs. [name removed] has done his best to help me with the little things around the house that need attention.

5.0
Verified Homeowner
City Of Westlake, on Nov 22, 2019

Los espacios

3.6
Verified Homeowner
City Of Westlake, on Nov 21, 2019

Professionalism and Integrity.

5.0
Verified Homeowner
City Of Westlake, on Nov 19, 2019

Everyone so friendly...even to the service, master care, inspectors etc

5.0
Verified Homeowner
City Of Westlake, on Nov 19, 2019

[name removed] is amazing. best possible employee any company could hope for

5.0
Verified Homeowner
City Of Westlake, on Nov 08, 2019

We love our house, and the customer service has been terrific

5.0
Verified Homeowner
City Of Westlake, on Nov 08, 2019

The overal community amenities, and so far the service from [removed], who has been extremely responsive to our inquiries/concerns.

5.0
Verified Homeowner
City Of Westlake, on Nov 06, 2019

Everyone has been friendly and responsive to my request.

5.0
Verified Homeowner
City Of Westlake, on Nov 06, 2019

Professional and friendly personalities of employees and team members

5.0
Verified Homeowner
City Of Westlake, on Nov 01, 2019

[removed] has been the best part of the customer care experience.

5.0
Verified Homeowner
City Of Westlake, on Nov 01, 2019

The people that come to you for service. They are very knowledgeable and genuinely care about the job they are doing and the service they are providing. A-1 service.

5.0
Verified Homeowner
City Of Westlake, on Oct 30, 2019

[removed] and the team at mastercare are easy to reach and very responsive to our concerns regarding warranty service.

5.0
Verified Homeowner
City Of Westlake, on Oct 29, 2019

The sense of community. [removed] deliver my house in accordance with the final date.

4.3
Verified Homeowner
City Of Westlake, on Oct 25, 2019

[removed], [removed] and our builder [removed] were all amazing. Often companies SAY that their people are their greatest asset. In these three it is absolutely true.

4.7
Verified Homeowner
City Of Westlake, on Oct 23, 2019

Responsiveness

4.9
Verified Homeowner
City Of Westlake, on Oct 23, 2019

Everything

5.0
Verified Homeowner
City Of Westlake, on Oct 20, 2019

fast response to fix any problem

4.7
Verified Homeowner
City Of Westlake, on Oct 19, 2019

The Lake is very therapeutic and the calming effect is a force to work with.

5.0
Verified Homeowner
City Of Westlake, on Oct 18, 2019

Personalized service

5.0
Verified Homeowner
City Of Westlake, on Oct 17, 2019

Our builder [removed] has been great. We needed touch up paint for touch ups missed and he was there next day with paint in hand. He’s been great.

5.0
Verified Homeowner
City Of Westlake, on Oct 15, 2019

we are very satisfied with the quality of our home. There haven't been any major issues. Any small issues we had were immidiately resolved by [removed].

5.0
Verified Homeowner
City Of Westlake, on Oct 12, 2019

MasterCare has been great and very helpful through the first year.

4.7
Verified Homeowner
City Of Westlake, on Oct 06, 2019

[removed] has been exceptionally helpful with all repairs. He goes above and beyond.

4.5
Verified Homeowner
City Of Westlake, on Oct 02, 2019

Personalize service, excellent follow up and friendly staff especially Mr. [removed]

5.0
Verified Homeowner
City Of Westlake, on Sep 28, 2019

We have had no customer service. First month projects are not finished. And no one has been out or called about the mid-year inspection.

1.7
Verified Homeowner
City Of Westlake, on Sep 28, 2019

They care and they understand people (new owner). for me and my family That is a big plus. Also, I wanted to say thank you to [removed] (He will go above and beyond to satisfy everyone) and [removed](great guy).

4.9
Verified Homeowner
City Of Westlake, on Sep 26, 2019

They were very good with communication and checking in to make sure everything was what we wanted

4.2
Verified Homeowner
City Of Westlake, on Sep 24, 2019

Love the style and layout. Better then alot of other builders!

5.0
Verified Homeowner
City Of Westlake, on Sep 14, 2019

WE own other Minto House and this house we are very disappointed with Appliances , paint job in house , overall construction . They want to closed on house quick as possible instead of building quality work . We just found out when we had to install hurricane shutter one of the window there is no way we can install shutters because it's over sized and no [removed] in wall to install . Appliances are all basic and small size . Everyday we finding more & more things wrong with house . It's only 6 month since we moved in and we are concerned about what will be after 1 year warranty ? Every time when we have heavy rain 10-15 minutes we got lots of water in Back patio and we have point out to our supervisor . We are concern about it & no one told us until the day of closing that our house is on Flood Zone area . No one seems to care as long as [removed] close the house . In 3 months we already have few creaks in garage floor which is very unusual to see in short time .

4.5
Verified Homeowner
City Of Westlake, on Sep 12, 2019

So far my experience with the warranty service/ customer care has been great! I love that every issue that has come about has been fixed in a timely manor. We are beyond happy with our home!

5.0
Verified Homeowner
City Of Westlake, on Sep 10, 2019

Your company has a amazing gentleman ([removed]) working for you and to my knowledge most of my issues will be addressed.

4.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

City Of Westlake, on Mar 21, 2020

New Home Experience

4.2
Verified Homeowner
City Of Westlake, on Mar 21, 2020

The purchase experience from start to finish was easy for me to navigate through because I was always kept in the loop. I felt at ease to ask as many dumb questions as I wanted throughout the process to further understand everything from the contract to the wall through visit. Even after purchasing my home, I could still reach out to [name removed] and [name removed] regarding my home purchase.

5.0
Verified Homeowner
City Of Westlake, on Mar 17, 2020

The best info and attention

5.0
Verified Homeowner
City Of Westlake, on Mar 15, 2020

The customer service

5.0
Verified Homeowner
City Of Westlake, on Mar 14, 2020

progress of the project

5.0
Verified Homeowner
City Of Westlake, on Mar 08, 2020

The whole experience has been pretty good.

4.8
Verified Homeowner
City Of Westlake, on Mar 02, 2020

We were guided along the way and kept updated. Everyone was friendly and we enjoyed the whole experience.

5.0
Verified Homeowner
City Of Westlake, on Mar 02, 2020

It was very easy from start to finish and [name removed], [name removed] & [name removed] were wonderful.

5.0
Verified Homeowner
City Of Westlake, on Feb 24, 2020

[Translated from ES] The attention, they were attentive in everything so that I am satisfied and happy with the purchase of the house

5.0
Verified Homeowner
City Of Westlake, on Feb 11, 2020

We enjoyed being apart of the entire process from contract to move-in. We also enjoyed the personalized attention from [name removed].

4.2
Verified Homeowner
City Of Westlake, on Feb 06, 2020

The [name removed] was very responsive to our questions. They thoroughly explained every part of the process.

5.0
Verified Homeowner
City Of Westlake, on Feb 04, 2020

I liked the open lines of communication. Our builder, [name removed] sent us pictures and kept us up to date every step of the way.

5.0
Verified Homeowner
City Of Westlake, on Feb 04, 2020

I like that when my supervisor [name removed] failed to deliver an acceptable product, [name removed], [name removed] and [name removed] stepped in and made sure I was satisfied and happy with my home and the work being done.

3.8
Verified Homeowner
City Of Westlake, on Jan 31, 2020

I was a walk-in buyer, I loved that I was not pushed to buy. [name removed] was VERY helpful and patient, not pushing. She answered EVERY single question and was always available for my inquires. The home (Marlberry) presentation from her was what sold me in in the purchase, we loved the house since the first time we saw it, the way she presented each house attribute was flawless. Once we did and confirmed the purchase, the builder [name removed] was exceptional. He initiated contact with us all the time and kept us up-to date in the building process. He was very professional and built the house like it was for him. Even at closing, many questions or observations we had, he took care of them without even asking. He had the house READY and on-point for us. I have to say that the lender's representative [name removed] formed an exceptional team with [name removed]. I felt in all times, important to them. Even at the closing, the title company was amazing! GREAT JOB [name removed]!!!

5.0
Verified Homeowner
City Of Westlake, on Jan 27, 2020

From the start our sales lady [name removed] was fantastic! Our construction superintendent [name removed] was amazing he is truly an asset to your company Closing was very easy

4.9
Verified Homeowner
City Of Westlake, on Jan 23, 2020

[name removed] is a "well oiled" machine from sales through construction; a seamless, well managed, superbly orchestrated experience.

5.0
Verified Homeowner
City Of Westlake, on Jan 22, 2020

Great service

5.0
Verified Homeowner
City Of Westlake, on Jan 22, 2020

The kindness and dedication that [name removed] have with me and my wife. Also professionalism from [name removed] which made us feel extremely comfortable and satisfied throughout the construction process

4.8
Verified Homeowner
City Of Westlake, on Jan 22, 2020

The frequency of checkins.

4.9
Verified Homeowner
City Of Westlake, on Jan 21, 2020

Everything from start to finish. I truly love and admire the professionalism I have experienced with Ms. [name removed] and my builder. Its been a very rewarding experience. I too my hat to them as well as the organization. Thank you so much for an awesome experience.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

City Of Westlake, on Dec 06, 2019

[name removed] was willing to assist with some of the minor things around the house. Great guy!

5.0
Verified Homeowner
City Of Westlake, on Dec 04, 2019

The dedication to doing a full review

5.0
Verified Homeowner
City Of Westlake, on Nov 23, 2019

What I like the most is one year of service from them which includes all of the appliances

5.0
Verified Homeowner
City Of Westlake, on Nov 23, 2019

I like how i have a concern about anything around my house and [name removed] or [name removed] do their best meet my needs. [name removed] has done his best to help me with the little things around the house that need attention.

5.0
Verified Homeowner
City Of Westlake, on Nov 19, 2019

[name removed] is amazing. best possible employee any company could hope for

5.0
Verified Homeowner
City Of Westlake, on Nov 06, 2019

Everyone has been friendly and responsive to my request.

5.0
Verified Homeowner
City Of Westlake, on Nov 01, 2019

[removed] has been the best part of the customer care experience.

5.0
Verified Homeowner
City Of Westlake, on Nov 01, 2019

The people that come to you for service. They are very knowledgeable and genuinely care about the job they are doing and the service they are providing. A-1 service.

5.0
Verified Homeowner
City Of Westlake, on Oct 30, 2019

[removed] and the team at mastercare are easy to reach and very responsive to our concerns regarding warranty service.

5.0
Verified Homeowner
City Of Westlake, on Oct 23, 2019

Responsiveness

4.9
Verified Homeowner
City Of Westlake, on Oct 23, 2019

Everything

5.0
Verified Homeowner
City Of Westlake, on Oct 20, 2019

fast response to fix any problem

4.7
Verified Homeowner
City Of Westlake, on Oct 18, 2019

Personalized service

5.0
Verified Homeowner
City Of Westlake, on Oct 17, 2019

Our builder [removed] has been great. We needed touch up paint for touch ups missed and he was there next day with paint in hand. He’s been great.

5.0
Verified Homeowner
City Of Westlake, on Oct 15, 2019

we are very satisfied with the quality of our home. There haven't been any major issues. Any small issues we had were immidiately resolved by [removed].

5.0
Verified Homeowner
City Of Westlake, on Oct 02, 2019

Personalize service, excellent follow up and friendly staff especially Mr. [removed]

5.0
Verified Homeowner
City Of Westlake, on Sep 28, 2019

We have had no customer service. First month projects are not finished. And no one has been out or called about the mid-year inspection.

1.7
Verified Homeowner
City Of Westlake, on Sep 14, 2019

WE own other Minto House and this house we are very disappointed with Appliances , paint job in house , overall construction . They want to closed on house quick as possible instead of building quality work . We just found out when we had to install hurricane shutter one of the window there is no way we can install shutters because it's over sized and no [removed] in wall to install . Appliances are all basic and small size . Everyday we finding more & more things wrong with house . It's only 6 month since we moved in and we are concerned about what will be after 1 year warranty ? Every time when we have heavy rain 10-15 minutes we got lots of water in Back patio and we have point out to our supervisor . We are concern about it & no one told us until the day of closing that our house is on Flood Zone area . No one seems to care as long as [removed] close the house . In 3 months we already have few creaks in garage floor which is very unusual to see in short time .

4.5
Verified Homeowner
City Of Westlake, on Sep 12, 2019

So far my experience with the warranty service/ customer care has been great! I love that every issue that has come about has been fixed in a timely manor. We are beyond happy with our home!

5.0
Verified Homeowner
City Of Westlake, on Sep 10, 2019

Your company has a amazing gentleman ([removed]) working for you and to my knowledge most of my issues will be addressed.

4.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

City Of Westlake, on Dec 11, 2019

I love the true sense of community that we have developed here-great neighbors, interactive relationships and the atmosphere are the best! In terms of how we've been treated by the Minto Staff, [name removed] has been fabulous! He treats everyone like they are his only priority and is very personable.

4.8
Verified Homeowner
City Of Westlake, on Dec 05, 2019

Low HOA costs

4.8
Verified Homeowner
City Of Westlake, on Dec 04, 2019

Customer service and the quality of the house.

4.2
Verified Homeowner
City Of Westlake, on Dec 03, 2019

The entire atmosphere from the cleanliness of the complex that I am presently residing to the [name removed] personnel I am presently dealing with especially [name removed], and [name removed]. Both are customer oriented--Go above and beyond to make me happy.

5.0
Verified Homeowner
City Of Westlake, on Dec 01, 2019

The amenities

4.0
Verified Homeowner
City Of Westlake, on Nov 26, 2019

So far my home is a solid build, by no means is it without some problems but as you build a new home there is human error factors in place. Errors can be fixed.

4.8
Verified Homeowner
City Of Westlake, on Nov 22, 2019

Los espacios

3.6
Verified Homeowner
City Of Westlake, on Nov 21, 2019

Professionalism and Integrity.

5.0
Verified Homeowner
City Of Westlake, on Nov 19, 2019

Everyone so friendly...even to the service, master care, inspectors etc

5.0
Verified Homeowner
City Of Westlake, on Nov 08, 2019

We love our house, and the customer service has been terrific

5.0
Verified Homeowner
City Of Westlake, on Nov 08, 2019

The overal community amenities, and so far the service from [removed], who has been extremely responsive to our inquiries/concerns.

5.0
Verified Homeowner
City Of Westlake, on Nov 06, 2019

Professional and friendly personalities of employees and team members

5.0
Verified Homeowner
City Of Westlake, on Oct 29, 2019

The sense of community. [removed] deliver my house in accordance with the final date.

4.3
Verified Homeowner
City Of Westlake, on Oct 25, 2019

[removed], [removed] and our builder [removed] were all amazing. Often companies SAY that their people are their greatest asset. In these three it is absolutely true.

4.7
Verified Homeowner
City Of Westlake, on Oct 19, 2019

The Lake is very therapeutic and the calming effect is a force to work with.

5.0
Verified Homeowner
City Of Westlake, on Oct 12, 2019

MasterCare has been great and very helpful through the first year.

4.7
Verified Homeowner
City Of Westlake, on Oct 06, 2019

[removed] has been exceptionally helpful with all repairs. He goes above and beyond.

4.5
Verified Homeowner
City Of Westlake, on Sep 28, 2019

They care and they understand people (new owner). for me and my family That is a big plus. Also, I wanted to say thank you to [removed] (He will go above and beyond to satisfy everyone) and [removed](great guy).

4.9
Verified Homeowner
City Of Westlake, on Sep 26, 2019

They were very good with communication and checking in to make sure everything was what we wanted

4.2
Verified Homeowner
City Of Westlake, on Sep 24, 2019

Love the style and layout. Better then alot of other builders!

5.0
Verified Homeowner