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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
City Of Westlake, on Sep 21, 2020
[name removed] from MasterCare is Absolutely amazing. He continually goaes above and beyond to resolve our issues and make sure we are satisfied. The subcontractors hired by [name removed] are subpar, [name removed] does his best to handle them but at the end of the day the issues lies with the poor quality of contractors then it does with [name removed].
City Of Westlake, on Sep 19, 2020
Home built on time, and now enjoying the community.
City Of Westlake, on Sep 18, 2020
Side yard water problems! Constantly wet requardless of the weather
City Of Westlake, on Sep 18, 2020
Everything has been perfect [name removed] is amazing in getting things done
City Of Westlake, on Sep 15, 2020
[name removed] is fantastic, we are extremely happy with all of his help. He is always available when we have questions about anything. A great asset to [name removed].
City Of Westlake, on Sep 14, 2020
My rep [name removed] is very responsive and patient.
City Of Westlake, on Sep 13, 2020
I disliked the fact that on my move in date my house was never cleaned and the things were not finished. They never installed my kitchen drawer tracks properly. Things are making noise in my attic. I have been in this house only since March and the A/C unit already went down. The dishwasher was never installed balanced and now won’t close and I will have to wait 2 more weeks for my MasterCare appt to fix these things.
City Of Westlake, on Sep 11, 2020
[name removed] is very professional and friendly. He has been wonderful to work with.
City Of Westlake, on Aug 25, 2020
Very professional Company well design houses.
City Of Westlake, on Aug 22, 2020
I liked everything, except for the salesperson. I especially liked the builder and the quality of the home
City Of Westlake, on Aug 22, 2020
[name removed] and his team are amazing! We are very happy with his response and work ethic. For the work to be touched up with our home we are pleased with the results of what has been completed so far.
City Of Westlake, on Aug 16, 2020
I was told that the adult lap pool would be started with the second phase (within a year after I moved in last August 2019), and ground hasn’t even been broken and now I’m told there is no ETA yet when it will start. That is not fulfilling their commitment as promised. I also am upset that if my power goes out, I have to physically go to the outside and open the meter box (which is extremely difficult to open) when the power comes back on. I cannot go the fuse panel in the garage to, i.e., there is no main power switch in the garage.
City Of Westlake, on Aug 10, 2020
Admits the covid pandemic [name removed] has been able to have all our needs met.
City Of Westlake, on Aug 07, 2020
i feel hoa approvals taking 30 days for a fence and mastercare taking months to complete my requests is disappointing.
City Of Westlake, on Aug 01, 2020
I liked how fast they responded, specially [name removed]. Any problem we had at the house he fixed and called the right people to do the job.
City Of Westlake, on Aug 01, 2020
We have a list of items to be looked at, and we signed a corona waiver about 2+ months ago but still haven’t had anyone look at the issues. A couple weeks ago I emailed reminding them of the issues and they said that since our 6 month visit is in early August they’ll just look at them then. I understand the delay with the corona virus but since they started in-home fixes months ago we still haven’t had anything done.
City Of Westlake, on Jul 28, 2020
I like the one year warranty service and the expediency with which the office responds to complaints from residence.
City Of Westlake, on Jul 26, 2020
[Translated from ES] Very good attention, and they explained everything about it with great clarity
City Of Westlake, on Jul 25, 2020
[name removed] is exceptional you probly need to duplicate him, always helping to satisfied me and my wife with fixing problems that happen during construction, And when the does send sub contractors in he always follows up to make sure everything was done to my approval.
City Of Westlake, on Jul 25, 2020
[name removed] from Mastercare is an asset to your company . He has gone above and beyond for us . Due to Covid, things got delayed on our punch list and he has jumped through hoops for us when nobody else did a thing.
City Of Westlake, on Jul 24, 2020
The quality of work is poor was poor when it came to painting, the tile work and drywall.
City Of Westlake, on Jul 22, 2020
like the community as a whole but disappointed on the adult pool and town center progress
City Of Westlake, on Jul 11, 2020
Having [name removed] as the person to help us with the warranty is great. He is knowledgeable and dependable
City Of Westlake, on Jul 09, 2020
The best part about [name removed] is [name removed]... I just think [name removed] should all ties with Heritage and Distinctive Cabinets. Since moving in I had a very horrible experience with both of these companies. These companies give [name removed] a bad name. I have to argue to get things done the right way.
City Of Westlake, on Jun 24, 2020
Every single time I've had an issue found, they have responded to repair it. They also have promised to repair and ensure that to my satisfaction any remaining issues will make it right. Based on my experience I believe that they will.
City Of Westlake, on Jun 09, 2020
[Translated from ES] They always took great care of us.
City Of Westlake, on May 16, 2020
Customer service assistance, community amenities, waterfront layout, design of home.
City Of Westlake, on May 13, 2020
The people, and the overall design of the neighborhood
City Of Westlake, on Apr 23, 2020
The attentiveness to our concerns and quick responses when contacting customer care
City Of Westlake, on Apr 21, 2020
Great customer service! [name removed] with [name removed] and [name removed] with Master Care go above to make sure any issues are resolved quickly and you are satisfied.
City Of Westlake, on Apr 17, 2020
The excellently and support of all the [name removed] personnel involved in the purchase and construction of our home.
City Of Westlake, FL, on Sep 06, 2018
[removed] was amazing in walking me through the purchase of my new home. She made herself available for all questions and was very honest in her answers to me. I wish that every home buyer had the opportunity to have [removed] as there sales consultant.
City Of Westlake, FL, on Sep 04, 2018
process was smooth and easy. Sales staff as well as well as builder supervisor always returning calls whenwe had any questons.
City Of Westlake, FL, on Sep 03, 2018
I was able to furnish my home the way I wanted. The Project Manager was great ([removed]). However the workers hired by Minto are the worst. Master Care and I are working together to rectify 15 different issues still outstanding to my home. Some of the items I am still waiting to be fixed since July 27. Minto needs to really look on who they hire.
City Of Westlake, FL, on Aug 03, 2018
From Day one, [removed] went above and beyond to satisfy our needs.
City Of Westlake, FL, on Aug 02, 2018
The contract experience was excellent.The move-in was not perfect but acceptable due to Minto rushing the home constructions which is what caused th eissues we had.
City Of Westlake, FL, on Jul 29, 2018
Everyone was ready and willing to help whenever we had questions!
City Of Westlake, FL, on Jul 27, 2018
I loved the open communication from the salesperson ([removed]) to the Construction Superintendent ([removed]). The home is beautiful and the neighborhood is progressing nicely. Having someone you can trust to update and answer your questions and help with worries is key in this situation. We had the best of the representatives working with us.
City Of Westlake, FL, on Jul 26, 2018
It was a very satisfying and exciting experience! We’ve never built a new home before so didn’t know what to expect, but would do it all over again with Minto!
City Of Westlake, FL, on Jul 14, 2018
There was transparency throughout the process. From the lender to sales representative to the builder, we always had someone showing us a new phase or giving us the plan for the next step. It kept the evolution of our home exciting, watching it come to fruition!
City Of Westlake, FL, on Jul 08, 2018
The involvement that [removed] had in our experience is immeasurable. If we ever needed anything, she was always there to answer us. Having that comfort level with her was amazing, and definitely kept our minds at ease.
City Of Westlake, FL, on Jul 04, 2018
Hello We want ,personally, thank Mrs. [removed] The kind assistance and even personally in all aspects of purchasing and selecting products for the home. We acquired last year the LOT 103 in 16024 Whippoorwill Circle, City Of [removed], FL 33470 Since the first Day Mrs. [removed] Helped us greatly in all areas, I want to specify emphasize that communication between your company and us, were by Emails, Web conferencing. we live are in another country within a time difference between us of 7 hours ahead of you. Therefore, the communications were in the middle of the night, for you Despite the time difference we received The right answer and accurately in hours and days that most employees in the stat are not working. She Provided a timely response to my questions Was reliable and met commitments Treated me in a courteous and respectful manner Kept me updated about cut-off dates for selecting options or upgrades without my having to ask
City Of Westlake, FL, on Jun 18, 2018
*Consistent communication / *Good customer service / *Providing a thorough understanding of documents during closing / *Ability to get all of my questions answered in a timely manner / *Explaining every step of the process along the way / *Attention to details / *[removed], [removed], [removed], [removed], the [removed] [removed] Representative, and [removed] made this home buying experience for me the best one I have experienced (and this is my 3rd home purchase) because of their accessibility, professionalism, patience, and knowledge of the process.
City Of Westlake, FL, on Jun 18, 2018
Home builder (mike) was really very helpful he always responds all our questions anytime, he helped us to close the process the soonest possible,he's great, excellent services very high recommended
City Of Westlake, FL, on Jun 14, 2018
The quality of the home and the responsiveness of the staff involved in the home building process.
City Of Westlake, FL, on Jun 12, 2018
The Minto experience was super pleasant. I was surprised by how attentive the builders were. They provided excellent updates on the house during construction on a very regular basis which made us as home buyers very comfortable.
City Of Westlake, FL, on May 20, 2018
I light that [removed] responded to all my request for repairs
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
City Of Westlake, FL, on Sep 06, 2018
[removed] was amazing in walking me through the purchase of my new home. She made herself available for all questions and was very honest in her answers to me. I wish that every home buyer had the opportunity to have [removed] as there sales consultant.
City Of Westlake, FL, on Sep 04, 2018
process was smooth and easy. Sales staff as well as well as builder supervisor always returning calls whenwe had any questons.
City Of Westlake, FL, on Sep 03, 2018
I was able to furnish my home the way I wanted. The Project Manager was great ([removed]). However the workers hired by Minto are the worst. Master Care and I are working together to rectify 15 different issues still outstanding to my home. Some of the items I am still waiting to be fixed since July 27. Minto needs to really look on who they hire.
City Of Westlake, FL, on Aug 03, 2018
From Day one, [removed] went above and beyond to satisfy our needs.
City Of Westlake, FL, on Aug 02, 2018
The contract experience was excellent.The move-in was not perfect but acceptable due to Minto rushing the home constructions which is what caused th eissues we had.
City Of Westlake, FL, on Jul 29, 2018
Everyone was ready and willing to help whenever we had questions!
City Of Westlake, FL, on Jul 27, 2018
I loved the open communication from the salesperson ([removed]) to the Construction Superintendent ([removed]). The home is beautiful and the neighborhood is progressing nicely. Having someone you can trust to update and answer your questions and help with worries is key in this situation. We had the best of the representatives working with us.
City Of Westlake, FL, on Jul 26, 2018
It was a very satisfying and exciting experience! We’ve never built a new home before so didn’t know what to expect, but would do it all over again with Minto!
City Of Westlake, FL, on Jul 14, 2018
There was transparency throughout the process. From the lender to sales representative to the builder, we always had someone showing us a new phase or giving us the plan for the next step. It kept the evolution of our home exciting, watching it come to fruition!
City Of Westlake, FL, on Jul 08, 2018
The involvement that [removed] had in our experience is immeasurable. If we ever needed anything, she was always there to answer us. Having that comfort level with her was amazing, and definitely kept our minds at ease.
City Of Westlake, FL, on Jul 04, 2018
Hello We want ,personally, thank Mrs. [removed] The kind assistance and even personally in all aspects of purchasing and selecting products for the home. We acquired last year the LOT 103 in 16024 Whippoorwill Circle, City Of [removed], FL 33470 Since the first Day Mrs. [removed] Helped us greatly in all areas, I want to specify emphasize that communication between your company and us, were by Emails, Web conferencing. we live are in another country within a time difference between us of 7 hours ahead of you. Therefore, the communications were in the middle of the night, for you Despite the time difference we received The right answer and accurately in hours and days that most employees in the stat are not working. She Provided a timely response to my questions Was reliable and met commitments Treated me in a courteous and respectful manner Kept me updated about cut-off dates for selecting options or upgrades without my having to ask
City Of Westlake, FL, on Jun 18, 2018
*Consistent communication / *Good customer service / *Providing a thorough understanding of documents during closing / *Ability to get all of my questions answered in a timely manner / *Explaining every step of the process along the way / *Attention to details / *[removed], [removed], [removed], [removed], the [removed] [removed] Representative, and [removed] made this home buying experience for me the best one I have experienced (and this is my 3rd home purchase) because of their accessibility, professionalism, patience, and knowledge of the process.
City Of Westlake, FL, on Jun 18, 2018
Home builder (mike) was really very helpful he always responds all our questions anytime, he helped us to close the process the soonest possible,he's great, excellent services very high recommended
City Of Westlake, FL, on Jun 14, 2018
The quality of the home and the responsiveness of the staff involved in the home building process.
City Of Westlake, FL, on Jun 12, 2018
The Minto experience was super pleasant. I was surprised by how attentive the builders were. They provided excellent updates on the house during construction on a very regular basis which made us as home buyers very comfortable.
City Of Westlake, FL, on May 20, 2018
I light that [removed] responded to all my request for repairs
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
City Of Westlake, on Sep 21, 2020
[name removed] from MasterCare is Absolutely amazing. He continually goaes above and beyond to resolve our issues and make sure we are satisfied. The subcontractors hired by [name removed] are subpar, [name removed] does his best to handle them but at the end of the day the issues lies with the poor quality of contractors then it does with [name removed].
City Of Westlake, on Sep 18, 2020
Side yard water problems! Constantly wet requardless of the weather
City Of Westlake, on Sep 18, 2020
Everything has been perfect [name removed] is amazing in getting things done
City Of Westlake, on Sep 15, 2020
[name removed] is fantastic, we are extremely happy with all of his help. He is always available when we have questions about anything. A great asset to [name removed].
City Of Westlake, on Sep 14, 2020
My rep [name removed] is very responsive and patient.
City Of Westlake, on Sep 13, 2020
I disliked the fact that on my move in date my house was never cleaned and the things were not finished. They never installed my kitchen drawer tracks properly. Things are making noise in my attic. I have been in this house only since March and the A/C unit already went down. The dishwasher was never installed balanced and now won’t close and I will have to wait 2 more weeks for my MasterCare appt to fix these things.
City Of Westlake, on Sep 11, 2020
[name removed] is very professional and friendly. He has been wonderful to work with.
City Of Westlake, on Aug 22, 2020
[name removed] and his team are amazing! We are very happy with his response and work ethic. For the work to be touched up with our home we are pleased with the results of what has been completed so far.
City Of Westlake, on Aug 10, 2020
Admits the covid pandemic [name removed] has been able to have all our needs met.
City Of Westlake, on Aug 01, 2020
I liked how fast they responded, specially [name removed]. Any problem we had at the house he fixed and called the right people to do the job.
City Of Westlake, on Aug 01, 2020
We have a list of items to be looked at, and we signed a corona waiver about 2+ months ago but still haven’t had anyone look at the issues. A couple weeks ago I emailed reminding them of the issues and they said that since our 6 month visit is in early August they’ll just look at them then. I understand the delay with the corona virus but since they started in-home fixes months ago we still haven’t had anything done.
City Of Westlake, on Jul 28, 2020
I like the one year warranty service and the expediency with which the office responds to complaints from residence.
City Of Westlake, on Jul 26, 2020
[Translated from ES] Very good attention, and they explained everything about it with great clarity
City Of Westlake, on Jul 25, 2020
[name removed] is exceptional you probly need to duplicate him, always helping to satisfied me and my wife with fixing problems that happen during construction, And when the does send sub contractors in he always follows up to make sure everything was done to my approval.
City Of Westlake, on Jul 11, 2020
Having [name removed] as the person to help us with the warranty is great. He is knowledgeable and dependable
City Of Westlake, on Jun 09, 2020
[Translated from ES] They always took great care of us.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
City Of Westlake, on Sep 19, 2020
Home built on time, and now enjoying the community.
City Of Westlake, on Aug 25, 2020
Very professional Company well design houses.
City Of Westlake, on Aug 22, 2020
I liked everything, except for the salesperson. I especially liked the builder and the quality of the home
City Of Westlake, on Aug 16, 2020
I was told that the adult lap pool would be started with the second phase (within a year after I moved in last August 2019), and ground hasn’t even been broken and now I’m told there is no ETA yet when it will start. That is not fulfilling their commitment as promised. I also am upset that if my power goes out, I have to physically go to the outside and open the meter box (which is extremely difficult to open) when the power comes back on. I cannot go the fuse panel in the garage to, i.e., there is no main power switch in the garage.
City Of Westlake, on Aug 07, 2020
i feel hoa approvals taking 30 days for a fence and mastercare taking months to complete my requests is disappointing.
City Of Westlake, on Jul 25, 2020
[name removed] from Mastercare is an asset to your company . He has gone above and beyond for us . Due to Covid, things got delayed on our punch list and he has jumped through hoops for us when nobody else did a thing.
City Of Westlake, on Jul 24, 2020
The quality of work is poor was poor when it came to painting, the tile work and drywall.
City Of Westlake, on Jul 22, 2020
like the community as a whole but disappointed on the adult pool and town center progress
City Of Westlake, on Jul 09, 2020
The best part about [name removed] is [name removed]... I just think [name removed] should all ties with Heritage and Distinctive Cabinets. Since moving in I had a very horrible experience with both of these companies. These companies give [name removed] a bad name. I have to argue to get things done the right way.
City Of Westlake, on Jun 24, 2020
Every single time I've had an issue found, they have responded to repair it. They also have promised to repair and ensure that to my satisfaction any remaining issues will make it right. Based on my experience I believe that they will.
City Of Westlake, on May 16, 2020
Customer service assistance, community amenities, waterfront layout, design of home.
City Of Westlake, on May 13, 2020
The people, and the overall design of the neighborhood
City Of Westlake, on Apr 23, 2020
The attentiveness to our concerns and quick responses when contacting customer care
City Of Westlake, on Apr 21, 2020
Great customer service! [name removed] with [name removed] and [name removed] with Master Care go above to make sure any issues are resolved quickly and you are satisfied.