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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
City Of Westlake, on Mar 21, 2020
The purchase experience from start to finish was easy for me to navigate through because I was always kept in the loop. I felt at ease to ask as many dumb questions as I wanted throughout the process to further understand everything from the contract to the wall through visit. Even after purchasing my home, I could still reach out to [name removed] and [name removed] regarding my home purchase.
City Of Westlake, on Mar 02, 2020
We were guided along the way and kept updated. Everyone was friendly and we enjoyed the whole experience.
City Of Westlake, on Mar 02, 2020
It was very easy from start to finish and [name removed], [name removed] & [name removed] were wonderful.
City Of Westlake, on Feb 24, 2020
[Translated from ES] The attention, they were attentive in everything so that I am satisfied and happy with the purchase of the house
City Of Westlake, on Feb 11, 2020
We enjoyed being apart of the entire process from contract to move-in. We also enjoyed the personalized attention from [name removed].
City Of Westlake, on Feb 06, 2020
The [name removed] was very responsive to our questions. They thoroughly explained every part of the process.
City Of Westlake, on Feb 04, 2020
I liked the open lines of communication. Our builder, [name removed] sent us pictures and kept us up to date every step of the way.
City Of Westlake, on Feb 04, 2020
I like that when my supervisor [name removed] failed to deliver an acceptable product, [name removed], [name removed] and [name removed] stepped in and made sure I was satisfied and happy with my home and the work being done.
City Of Westlake, on Jan 31, 2020
I was a walk-in buyer, I loved that I was not pushed to buy. [name removed] was VERY helpful and patient, not pushing. She answered EVERY single question and was always available for my inquires. The home (Marlberry) presentation from her was what sold me in in the purchase, we loved the house since the first time we saw it, the way she presented each house attribute was flawless. Once we did and confirmed the purchase, the builder [name removed] was exceptional. He initiated contact with us all the time and kept us up-to date in the building process. He was very professional and built the house like it was for him. Even at closing, many questions or observations we had, he took care of them without even asking. He had the house READY and on-point for us. I have to say that the lender's representative [name removed] formed an exceptional team with [name removed]. I felt in all times, important to them. Even at the closing, the title company was amazing! GREAT JOB [name removed]!!!
City Of Westlake, on Jan 27, 2020
From the start our sales lady [name removed] was fantastic! Our construction superintendent [name removed] was amazing he is truly an asset to your company Closing was very easy
City Of Westlake, on Jan 23, 2020
[name removed] is a "well oiled" machine from sales through construction; a seamless, well managed, superbly orchestrated experience.
City Of Westlake, on Jan 22, 2020
The kindness and dedication that [name removed] have with me and my wife. Also professionalism from [name removed] which made us feel extremely comfortable and satisfied throughout the construction process
City Of Westlake, on Jan 21, 2020
Everything from start to finish. I truly love and admire the professionalism I have experienced with Ms. [name removed] and my builder. Its been a very rewarding experience. I too my hat to them as well as the organization. Thank you so much for an awesome experience.
City Of Westlake, on Dec 11, 2019
I love the true sense of community that we have developed here-great neighbors, interactive relationships and the atmosphere are the best! In terms of how we've been treated by the Minto Staff, [name removed] has been fabulous! He treats everyone like they are his only priority and is very personable.
City Of Westlake, on Dec 06, 2019
[name removed] was willing to assist with some of the minor things around the house. Great guy!
City Of Westlake, on Dec 04, 2019
Customer service and the quality of the house.
City Of Westlake, on Dec 03, 2019
The entire atmosphere from the cleanliness of the complex that I am presently residing to the [name removed] personnel I am presently dealing with especially [name removed], and [name removed]. Both are customer oriented--Go above and beyond to make me happy.
City Of Westlake, on Nov 26, 2019
So far my home is a solid build, by no means is it without some problems but as you build a new home there is human error factors in place. Errors can be fixed.
City Of Westlake, on Nov 23, 2019
What I like the most is one year of service from them which includes all of the appliances
City Of Westlake, on Nov 23, 2019
I like how i have a concern about anything around my house and [name removed] or [name removed] do their best meet my needs. [name removed] has done his best to help me with the little things around the house that need attention.
City Of Westlake, on Nov 19, 2019
Everyone so friendly...even to the service, master care, inspectors etc
City Of Westlake, on Nov 19, 2019
[name removed] is amazing. best possible employee any company could hope for
City Of Westlake, on Nov 08, 2019
We love our house, and the customer service has been terrific
City Of Westlake, on Nov 08, 2019
The overal community amenities, and so far the service from [removed], who has been extremely responsive to our inquiries/concerns.
City Of Westlake, on Nov 06, 2019
Everyone has been friendly and responsive to my request.
City Of Westlake, on Nov 06, 2019
Professional and friendly personalities of employees and team members
City Of Westlake, on Nov 01, 2019
[removed] has been the best part of the customer care experience.
City Of Westlake, on Nov 01, 2019
The people that come to you for service. They are very knowledgeable and genuinely care about the job they are doing and the service they are providing. A-1 service.
City Of Westlake, on Oct 30, 2019
[removed] and the team at mastercare are easy to reach and very responsive to our concerns regarding warranty service.
City Of Westlake, on Oct 29, 2019
The sense of community. [removed] deliver my house in accordance with the final date.
City Of Westlake, on Oct 25, 2019
[removed], [removed] and our builder [removed] were all amazing. Often companies SAY that their people are their greatest asset. In these three it is absolutely true.
City Of Westlake, on Oct 19, 2019
The Lake is very therapeutic and the calming effect is a force to work with.
City Of Westlake, on Oct 17, 2019
Our builder [removed] has been great. We needed touch up paint for touch ups missed and he was there next day with paint in hand. He’s been great.
City Of Westlake, on Oct 15, 2019
we are very satisfied with the quality of our home. There haven't been any major issues. Any small issues we had were immidiately resolved by [removed].
City Of Westlake, on Oct 12, 2019
MasterCare has been great and very helpful through the first year.
City Of Westlake, on Oct 06, 2019
[removed] has been exceptionally helpful with all repairs. He goes above and beyond.
City Of Westlake, on Oct 02, 2019
Personalize service, excellent follow up and friendly staff especially Mr. [removed]
City Of Westlake, on Sep 28, 2019
We have had no customer service. First month projects are not finished. And no one has been out or called about the mid-year inspection.
City Of Westlake, on Sep 28, 2019
They care and they understand people (new owner). for me and my family That is a big plus. Also, I wanted to say thank you to [removed] (He will go above and beyond to satisfy everyone) and [removed](great guy).
City Of Westlake, on Sep 26, 2019
They were very good with communication and checking in to make sure everything was what we wanted
City Of Westlake, on Sep 24, 2019
Love the style and layout. Better then alot of other builders!
City Of Westlake, on Sep 14, 2019
WE own other Minto House and this house we are very disappointed with Appliances , paint job in house , overall construction . They want to closed on house quick as possible instead of building quality work . We just found out when we had to install hurricane shutter one of the window there is no way we can install shutters because it's over sized and no [removed] in wall to install . Appliances are all basic and small size . Everyday we finding more & more things wrong with house . It's only 6 month since we moved in and we are concerned about what will be after 1 year warranty ? Every time when we have heavy rain 10-15 minutes we got lots of water in Back patio and we have point out to our supervisor . We are concern about it & no one told us until the day of closing that our house is on Flood Zone area . No one seems to care as long as [removed] close the house . In 3 months we already have few creaks in garage floor which is very unusual to see in short time .
City Of Westlake, on Sep 12, 2019
So far my experience with the warranty service/ customer care has been great! I love that every issue that has come about has been fixed in a timely manor. We are beyond happy with our home!
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
City Of Westlake, on Mar 21, 2020
The purchase experience from start to finish was easy for me to navigate through because I was always kept in the loop. I felt at ease to ask as many dumb questions as I wanted throughout the process to further understand everything from the contract to the wall through visit. Even after purchasing my home, I could still reach out to [name removed] and [name removed] regarding my home purchase.
City Of Westlake, on Mar 02, 2020
We were guided along the way and kept updated. Everyone was friendly and we enjoyed the whole experience.
City Of Westlake, on Mar 02, 2020
It was very easy from start to finish and [name removed], [name removed] & [name removed] were wonderful.
City Of Westlake, on Feb 24, 2020
[Translated from ES] The attention, they were attentive in everything so that I am satisfied and happy with the purchase of the house
City Of Westlake, on Feb 11, 2020
We enjoyed being apart of the entire process from contract to move-in. We also enjoyed the personalized attention from [name removed].
City Of Westlake, on Feb 06, 2020
The [name removed] was very responsive to our questions. They thoroughly explained every part of the process.
City Of Westlake, on Feb 04, 2020
I liked the open lines of communication. Our builder, [name removed] sent us pictures and kept us up to date every step of the way.
City Of Westlake, on Feb 04, 2020
I like that when my supervisor [name removed] failed to deliver an acceptable product, [name removed], [name removed] and [name removed] stepped in and made sure I was satisfied and happy with my home and the work being done.
City Of Westlake, on Jan 31, 2020
I was a walk-in buyer, I loved that I was not pushed to buy. [name removed] was VERY helpful and patient, not pushing. She answered EVERY single question and was always available for my inquires. The home (Marlberry) presentation from her was what sold me in in the purchase, we loved the house since the first time we saw it, the way she presented each house attribute was flawless. Once we did and confirmed the purchase, the builder [name removed] was exceptional. He initiated contact with us all the time and kept us up-to date in the building process. He was very professional and built the house like it was for him. Even at closing, many questions or observations we had, he took care of them without even asking. He had the house READY and on-point for us. I have to say that the lender's representative [name removed] formed an exceptional team with [name removed]. I felt in all times, important to them. Even at the closing, the title company was amazing! GREAT JOB [name removed]!!!
City Of Westlake, on Jan 27, 2020
From the start our sales lady [name removed] was fantastic! Our construction superintendent [name removed] was amazing he is truly an asset to your company Closing was very easy
City Of Westlake, on Jan 23, 2020
[name removed] is a "well oiled" machine from sales through construction; a seamless, well managed, superbly orchestrated experience.
City Of Westlake, on Jan 22, 2020
The kindness and dedication that [name removed] have with me and my wife. Also professionalism from [name removed] which made us feel extremely comfortable and satisfied throughout the construction process
City Of Westlake, on Jan 21, 2020
Everything from start to finish. I truly love and admire the professionalism I have experienced with Ms. [name removed] and my builder. Its been a very rewarding experience. I too my hat to them as well as the organization. Thank you so much for an awesome experience.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
City Of Westlake, on Dec 06, 2019
[name removed] was willing to assist with some of the minor things around the house. Great guy!
City Of Westlake, on Nov 23, 2019
What I like the most is one year of service from them which includes all of the appliances
City Of Westlake, on Nov 23, 2019
I like how i have a concern about anything around my house and [name removed] or [name removed] do their best meet my needs. [name removed] has done his best to help me with the little things around the house that need attention.
City Of Westlake, on Nov 19, 2019
[name removed] is amazing. best possible employee any company could hope for
City Of Westlake, on Nov 06, 2019
Everyone has been friendly and responsive to my request.
City Of Westlake, on Nov 01, 2019
[removed] has been the best part of the customer care experience.
City Of Westlake, on Nov 01, 2019
The people that come to you for service. They are very knowledgeable and genuinely care about the job they are doing and the service they are providing. A-1 service.
City Of Westlake, on Oct 30, 2019
[removed] and the team at mastercare are easy to reach and very responsive to our concerns regarding warranty service.
City Of Westlake, on Oct 17, 2019
Our builder [removed] has been great. We needed touch up paint for touch ups missed and he was there next day with paint in hand. He’s been great.
City Of Westlake, on Oct 15, 2019
we are very satisfied with the quality of our home. There haven't been any major issues. Any small issues we had were immidiately resolved by [removed].
City Of Westlake, on Oct 02, 2019
Personalize service, excellent follow up and friendly staff especially Mr. [removed]
City Of Westlake, on Sep 28, 2019
We have had no customer service. First month projects are not finished. And no one has been out or called about the mid-year inspection.
City Of Westlake, on Sep 14, 2019
WE own other Minto House and this house we are very disappointed with Appliances , paint job in house , overall construction . They want to closed on house quick as possible instead of building quality work . We just found out when we had to install hurricane shutter one of the window there is no way we can install shutters because it's over sized and no [removed] in wall to install . Appliances are all basic and small size . Everyday we finding more & more things wrong with house . It's only 6 month since we moved in and we are concerned about what will be after 1 year warranty ? Every time when we have heavy rain 10-15 minutes we got lots of water in Back patio and we have point out to our supervisor . We are concern about it & no one told us until the day of closing that our house is on Flood Zone area . No one seems to care as long as [removed] close the house . In 3 months we already have few creaks in garage floor which is very unusual to see in short time .
City Of Westlake, on Sep 12, 2019
So far my experience with the warranty service/ customer care has been great! I love that every issue that has come about has been fixed in a timely manor. We are beyond happy with our home!
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
City Of Westlake, on Dec 11, 2019
I love the true sense of community that we have developed here-great neighbors, interactive relationships and the atmosphere are the best! In terms of how we've been treated by the Minto Staff, [name removed] has been fabulous! He treats everyone like they are his only priority and is very personable.
City Of Westlake, on Dec 04, 2019
Customer service and the quality of the house.
City Of Westlake, on Dec 03, 2019
The entire atmosphere from the cleanliness of the complex that I am presently residing to the [name removed] personnel I am presently dealing with especially [name removed], and [name removed]. Both are customer oriented--Go above and beyond to make me happy.
City Of Westlake, on Nov 26, 2019
So far my home is a solid build, by no means is it without some problems but as you build a new home there is human error factors in place. Errors can be fixed.
City Of Westlake, on Nov 19, 2019
Everyone so friendly...even to the service, master care, inspectors etc
City Of Westlake, on Nov 08, 2019
We love our house, and the customer service has been terrific
City Of Westlake, on Nov 08, 2019
The overal community amenities, and so far the service from [removed], who has been extremely responsive to our inquiries/concerns.
City Of Westlake, on Nov 06, 2019
Professional and friendly personalities of employees and team members
City Of Westlake, on Oct 29, 2019
The sense of community. [removed] deliver my house in accordance with the final date.
City Of Westlake, on Oct 25, 2019
[removed], [removed] and our builder [removed] were all amazing. Often companies SAY that their people are their greatest asset. In these three it is absolutely true.
City Of Westlake, on Oct 19, 2019
The Lake is very therapeutic and the calming effect is a force to work with.
City Of Westlake, on Oct 12, 2019
MasterCare has been great and very helpful through the first year.
City Of Westlake, on Oct 06, 2019
[removed] has been exceptionally helpful with all repairs. He goes above and beyond.
City Of Westlake, on Sep 28, 2019
They care and they understand people (new owner). for me and my family That is a big plus. Also, I wanted to say thank you to [removed] (He will go above and beyond to satisfy everyone) and [removed](great guy).
City Of Westlake, on Sep 26, 2019
They were very good with communication and checking in to make sure everything was what we wanted