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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
City of Westlake, on Mar 12, 2026
Yamilette, KelseyBellucci and Roberto are all excellent to work with
City of Westlake, FL, on Mar 12, 2026
Construction Manager (Geeta Singh) responded to every question immediately, thoroughly, professionally and thoughtfully.
City of Westlake, on Mar 15, 2026
Working with our project Manager and Kelsey from Warranty!
City of Westlake, FL, on Mar 10, 2026
Our builder was great and communicated very well, he’s been amazing pre and post build. Never hid anything and allowed us to see each step!
City of Westlake, on Mar 15, 2026
Master care timely and easy to work with! Amenities are gorgeous!
City of Westlake, on Mar 06, 2026
I like the constant communication and professionalism. I also appreciate the quick response with work orders
City of Westlake, FL, on Mar 09, 2026
We like the communication Minto had with us-since day one of construction work. Our experience was phenomenal and 100% recommended!
City of Westlake, on Mar 11, 2026
Howard has been great with ensuring the issues we have had, are and have been addressed. He has done an amazing job in making sure we are happy with the investment we made with our purchase.
City of Westlake, FL, on Mar 05, 2026
Time it takes to resolve punch list is ongoing.
City of Westlake, on Mar 10, 2026
[Translated from ES] The quality of the workers: cleanliness, courtesy, and professionalism
City of Westlake, FL, on Mar 03, 2026
Dislike most: not able to upgrade appliances to the same availability as the Atlantic collection. Liked most: Minto team from sales to design and build. Everyone was very professional and personable. The communication with the entire Minto team was and still is very satisfying. We not only love the design of our home, we love the quality and where there was additional attention needed, the response from your warranty dept.
City of Westlake, on Mar 04, 2026
Very friendly and punctual. David did a great job
City of Westlake, on Mar 05, 2026
I liked the clear communication from the sales team (Leslie) from the very beginning to the very end. I always received prompt replies for any questions I had and detailed answers which made the process much easier to understand. I disliked the original superintendent/project manager due to zero communication unless I initiated it and continued to follow up. This superintendent was my main point of contact for the first 75-80% of the construction process. The remainder of the process through closing and even after was passed over to Juan who was absolutely amazing. He did a great job at communicating consistently, photo and status updates, attention to detail, and his overall customer service skills were a breath of fresh air. Even after closing Juan reached out and checked in to see how things were. I did not feel like “just another customer” at anytime with Juan, it was obvious he genuinely cared about the work performed and client satisfaction. I have not been impressed with the warranty team or the repairs/solutions to any issues that arose. In fact I am still experiencing the same issues almost 6 months after closing without any resolution. Working in the construction industry for over a decade myself, I understand extremely busy schedules and slightly delayed responses. What I find myself struggling with is the lack of concern/care to find a resolution or explanation for the issues occurring.
City of Westlake, FL, on Mar 03, 2026
I am a first-time home owner and my overall experience was very good.
City of Westlake, on Mar 05, 2026
Zachary Bassetti and our builder Stefane made this process very seamless and a pleasure to work with!
City of Westlake, on Mar 01, 2026
Their staff has been helpful with any concerns I've had.
City of Westlake, FL, on Mar 01, 2026
Alex our builder was absolutely amazing. He always kept us updated with the progress of our house, answered all of our concerns, and was just a delight to work with.
City of Westlake, on Feb 27, 2026
I had a great experience with Minto!! Vincent was especially amazing. He always went out of his way to help and made my problems feel like his own always handling them fast and professionally!
City of Westlake, on Feb 27, 2026
Joseph Cioffi Who is my point of contact is amazing and easy to talk to. He always answers my calls and questions and if he doesn’t no the answer he will find it out.
City of Westlake, FL, on Feb 27, 2026
It was a great experience. I can’t brag enough about the staff.
City of Westlake, FL, on Feb 26, 2026
Design good, materials good, quality of installation work needs some improvement.
City of Westlake, on Feb 27, 2026
I liked that the representatives Alex and Marco always answered there phone when I called. Never had a problem with helping me, no matter the time of day. Honestly, because of them I have recommend Minto to anyone looking for a new home They both never made me feel like a burden throughout the whole process. To be fair, when the house was being built I was here once a week- so they had every right to. They are two employees that I would do everything to keep!!! Great job from both of them
City of Westlake, on Feb 25, 2026
The excitement of building a home. Our builder Jason was awesome. Our agent, Kendra was very nice.
City of Westlake, on Feb 26, 2026
People I have been working with have been great. Vicenio and Alex
City of Westlake, FL, on Feb 26, 2026
Chris the construction supervisor was excellent. I was really displeased with the sale team and my sale representative. They need to know how to treat people before closing than right after closing. This is a stressful process and my sale team made it even more stressful. I would not recommend anyone to come to the sale office to purchase a house. I would rather tell them to wait for GL HOMES to built.
City of Westlake, FL, on Feb 22, 2026
Kendra kept us informed of every step in the buying process. Jason was a dream to work with during the build. Awesome experience.
City of Westlake, on Feb 23, 2026
What I liked most about my experience with Minto USA was the overall professionalism and quality throughout the process. Howard plus Robert and the team was responsive, transparent, and made the experience smooth from start to finish. I especially appreciated the attention to detail and how they stood behind their work.
City of Westlake, on Feb 26, 2026
Zack is the best and Joe is amazing….. yes and yes these guys are going over miles for their customers
City of Westlake, on Feb 20, 2026
Joe was amazing! He was responsive, caring and personable.
City of Westlake, on Feb 25, 2026
Both Alex and Marcel were easy to work with and had no problem resolving any issues I had promptly.
City of Westlake, on Feb 19, 2026
I’ve now been in my home for nearly a year, and I wanted to share balanced feedback on my experience. Overall, my experience has been positive, and I’m grateful for the support I’ve received—especially from Marc. Although he was not my original MasterCare contact, he stepped in and consistently went above and beyond to help resolve outstanding items. He was patient, communicative, and genuinely supportive throughout the process, even during moments of understandable frustration on my part. Thanks to his efforts, all known issues in my home have now been addressed. I would highly recommend him to any homeowner. That said, my particular home required more repairs and follow-up visits than I would have expected in a new build. Over the course of the year, I had to take multiple days off work to accommodate service appointments. While my employer was understanding, this created real disruption and stress that I would not anticipate when purchasing a new construction home. I also want to raise a specific concern regarding the mailbox and HOA transition at move-in. I was told my mailbox would be available upon closing, but it was not. As a result, I did not receive HOA statements or notices, which led to late fees and ultimately approximately $1,800 in legal charges. Attempts to retrieve mail from the temporary Loxahatchee location were inconsistent, and at times the mail had been redirected elsewhere. I believe this situation could have been prevented with clearer coordination and proactive outreach to new homeowners. This experience was particularly disappointing and remains unresolved from my perspective. Despite these challenges, I do appreciate the overall responsiveness and care shown by Minto representatives again, especially Marc. My intent in sharing this is constructive: to acknowledge what was done well while also highlighting areas where the homeowner onboarding and communication process could be strengthened for future residents. If helpful, I’m open to discussing the mailbox/HOA issue further and can provide documentation of the timeline and related charges. Thank you for the opportunity to share my experience.
City of Westlake, FL, on Feb 20, 2026
Overall, we had a very positive purchase experience from contract through move-in. The process was well organized and the team kept us informed at each step. Leslie Fisher was consistently responsive and proactive with updates, which made things easy even when we were remote. Our construction superintendent, Alex Martin, did an excellent job coordinating work and keeping the build on track, and the final walkthrough/handoff was thorough and reassuring. We appreciate everyone’s professionalism and support throughout the journey.
City of Westlake, on Feb 20, 2026
Vinny has been wonderful since day one! Always answers or gets back to us in a timely manner. Has always been professional and very friendly. Has taken care of all of our issues and or concerns. Couldn’t ask for anyone better. He’s awesome!!
City of Westlake, on Feb 16, 2026
Awesome experience! As a first time home buyer, the entire process was easy and everyone has been amazing!
City of Westlake, FL, on Feb 16, 2026
Alex was fantastic and I am very grateful for his wealth of knowledge, focus, and open communication. His professionalism, integrity, and warm nature helped me build great trust. Thank you, Alex.
City of Westlake, on Feb 18, 2026
How on top of everything everyone is and good communication
City of Westlake, FL, on Feb 15, 2026
Kendra was super nice and friendly.The same for Alex, my contractor. I lam looking forward to buying my second one
City of Westlake, on Feb 17, 2026
Like: builder (Alex) and inspector (Marc). Great guys who really went above and beyond to make us feel like if we had an issues they would be resolved. Dislike: The process of selecting the items to build the home felt really quick and dense. Not sure if this is a solvable problem, but if there was a way minto could invest in a 3d rendering software to more easily see what the selections might look like together, it would be great. In fact, I might have selected more upgrades (e.g.-tiles) if I had a better sense of what the final product would look like.
City of Westlake, on Feb 09, 2026
My experience with Marc has been exceptional, He's very knowledgeable and friendly. It was a pleasure dealing with Marc
City of Westlake, FL, on Feb 09, 2026
It was easy to work with our sales agent and home superintendent throughout the process. They were very helpful and listened to all of our needs.
City of Westlake, FL, on Feb 05, 2026
What I liked most about the purchase experience—from contract to move-in—was how smooth and well-organized the entire process felt. Communication was clear and consistent from Kendra and Joel, timelines were met, and any questions or concerns I had were addressed quickly. That made the whole experience feel low-stress and gave me confidence every step of the way.
City of Westlake, on Feb 06, 2026
The experience buying the house so far has been spectacular
City of Westlake, on Feb 15, 2026
I like Minto professionalism. The process was transparent and everyone made us feel welcomed
City of Westlake, FL, on Feb 04, 2026
Everything was great and professional. Thank you.
City of Westlake, on Feb 05, 2026
Joseph Cioffi was extremely helpful, professional and we highly recommend him to the next customer. Thanks Joey!
City of Westlake, on Feb 11, 2026
Our Sales Rep Bonnie Silver was absolutely amazing. She was informative, professional, and she had a real good sense of humor which made our home buying process less tense.
City of Westlake, FL, on Jan 31, 2026
[Translated from ES] It was truly a wonderful experience, everyone is excellent, Yamilet, Architect Jhon, Carlos, the whole team has done an excellent job, I am very happy and grateful.
City of Westlake, on Feb 04, 2026
My year appointments are not completed but I am filling out the survey in good faith
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
City of Westlake, FL, on Mar 12, 2026
Construction Manager (Geeta Singh) responded to every question immediately, thoroughly, professionally and thoughtfully.
City of Westlake, FL, on Mar 10, 2026
Our builder was great and communicated very well, he’s been amazing pre and post build. Never hid anything and allowed us to see each step!
City of Westlake, FL, on Mar 09, 2026
We like the communication Minto had with us-since day one of construction work. Our experience was phenomenal and 100% recommended!
City of Westlake, FL, on Mar 05, 2026
Time it takes to resolve punch list is ongoing.
City of Westlake, FL, on Mar 03, 2026
Dislike most: not able to upgrade appliances to the same availability as the Atlantic collection. Liked most: Minto team from sales to design and build. Everyone was very professional and personable. The communication with the entire Minto team was and still is very satisfying. We not only love the design of our home, we love the quality and where there was additional attention needed, the response from your warranty dept.
City of Westlake, FL, on Mar 03, 2026
I am a first-time home owner and my overall experience was very good.
City of Westlake, FL, on Mar 01, 2026
Alex our builder was absolutely amazing. He always kept us updated with the progress of our house, answered all of our concerns, and was just a delight to work with.
City of Westlake, FL, on Feb 27, 2026
It was a great experience. I can’t brag enough about the staff.
City of Westlake, FL, on Feb 26, 2026
Design good, materials good, quality of installation work needs some improvement.
City of Westlake, FL, on Feb 26, 2026
Chris the construction supervisor was excellent. I was really displeased with the sale team and my sale representative. They need to know how to treat people before closing than right after closing. This is a stressful process and my sale team made it even more stressful. I would not recommend anyone to come to the sale office to purchase a house. I would rather tell them to wait for GL HOMES to built.
City of Westlake, FL, on Feb 22, 2026
Kendra kept us informed of every step in the buying process. Jason was a dream to work with during the build. Awesome experience.
City of Westlake, FL, on Feb 20, 2026
Overall, we had a very positive purchase experience from contract through move-in. The process was well organized and the team kept us informed at each step. Leslie Fisher was consistently responsive and proactive with updates, which made things easy even when we were remote. Our construction superintendent, Alex Martin, did an excellent job coordinating work and keeping the build on track, and the final walkthrough/handoff was thorough and reassuring. We appreciate everyone’s professionalism and support throughout the journey.
City of Westlake, FL, on Feb 16, 2026
Alex was fantastic and I am very grateful for his wealth of knowledge, focus, and open communication. His professionalism, integrity, and warm nature helped me build great trust. Thank you, Alex.
City of Westlake, FL, on Feb 15, 2026
Kendra was super nice and friendly.The same for Alex, my contractor. I lam looking forward to buying my second one
City of Westlake, FL, on Feb 09, 2026
It was easy to work with our sales agent and home superintendent throughout the process. They were very helpful and listened to all of our needs.
City of Westlake, FL, on Feb 05, 2026
What I liked most about the purchase experience—from contract to move-in—was how smooth and well-organized the entire process felt. Communication was clear and consistent from Kendra and Joel, timelines were met, and any questions or concerns I had were addressed quickly. That made the whole experience feel low-stress and gave me confidence every step of the way.
City of Westlake, FL, on Feb 04, 2026
Everything was great and professional. Thank you.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
City of Westlake, on Mar 12, 2026
Yamilette, KelseyBellucci and Roberto are all excellent to work with
City of Westlake, on Mar 06, 2026
I like the constant communication and professionalism. I also appreciate the quick response with work orders
City of Westlake, on Mar 05, 2026
I liked the clear communication from the sales team (Leslie) from the very beginning to the very end. I always received prompt replies for any questions I had and detailed answers which made the process much easier to understand. I disliked the original superintendent/project manager due to zero communication unless I initiated it and continued to follow up. This superintendent was my main point of contact for the first 75-80% of the construction process. The remainder of the process through closing and even after was passed over to Juan who was absolutely amazing. He did a great job at communicating consistently, photo and status updates, attention to detail, and his overall customer service skills were a breath of fresh air. Even after closing Juan reached out and checked in to see how things were. I did not feel like “just another customer” at anytime with Juan, it was obvious he genuinely cared about the work performed and client satisfaction. I have not been impressed with the warranty team or the repairs/solutions to any issues that arose. In fact I am still experiencing the same issues almost 6 months after closing without any resolution. Working in the construction industry for over a decade myself, I understand extremely busy schedules and slightly delayed responses. What I find myself struggling with is the lack of concern/care to find a resolution or explanation for the issues occurring.
City of Westlake, on Mar 05, 2026
Zachary Bassetti and our builder Stefane made this process very seamless and a pleasure to work with!
City of Westlake, on Mar 01, 2026
Their staff has been helpful with any concerns I've had.
City of Westlake, on Feb 27, 2026
Joseph Cioffi Who is my point of contact is amazing and easy to talk to. He always answers my calls and questions and if he doesn’t no the answer he will find it out.
City of Westlake, on Feb 27, 2026
I liked that the representatives Alex and Marco always answered there phone when I called. Never had a problem with helping me, no matter the time of day. Honestly, because of them I have recommend Minto to anyone looking for a new home They both never made me feel like a burden throughout the whole process. To be fair, when the house was being built I was here once a week- so they had every right to. They are two employees that I would do everything to keep!!! Great job from both of them
City of Westlake, on Feb 26, 2026
People I have been working with have been great. Vicenio and Alex
City of Westlake, on Feb 26, 2026
Zack is the best and Joe is amazing….. yes and yes these guys are going over miles for their customers
City of Westlake, on Feb 25, 2026
Both Alex and Marcel were easy to work with and had no problem resolving any issues I had promptly.
City of Westlake, on Feb 20, 2026
Vinny has been wonderful since day one! Always answers or gets back to us in a timely manner. Has always been professional and very friendly. Has taken care of all of our issues and or concerns. Couldn’t ask for anyone better. He’s awesome!!
City of Westlake, on Feb 18, 2026
How on top of everything everyone is and good communication
City of Westlake, on Feb 17, 2026
Like: builder (Alex) and inspector (Marc). Great guys who really went above and beyond to make us feel like if we had an issues they would be resolved. Dislike: The process of selecting the items to build the home felt really quick and dense. Not sure if this is a solvable problem, but if there was a way minto could invest in a 3d rendering software to more easily see what the selections might look like together, it would be great. In fact, I might have selected more upgrades (e.g.-tiles) if I had a better sense of what the final product would look like.
City of Westlake, on Feb 15, 2026
I like Minto professionalism. The process was transparent and everyone made us feel welcomed
City of Westlake, on Feb 11, 2026
Our Sales Rep Bonnie Silver was absolutely amazing. She was informative, professional, and she had a real good sense of humor which made our home buying process less tense.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
City of Westlake, on Mar 15, 2026
Working with our project Manager and Kelsey from Warranty!
City of Westlake, on Mar 15, 2026
Master care timely and easy to work with! Amenities are gorgeous!
City of Westlake, on Mar 11, 2026
Howard has been great with ensuring the issues we have had, are and have been addressed. He has done an amazing job in making sure we are happy with the investment we made with our purchase.
City of Westlake, on Mar 10, 2026
[Translated from ES] The quality of the workers: cleanliness, courtesy, and professionalism
City of Westlake, on Mar 04, 2026
Very friendly and punctual. David did a great job
City of Westlake, on Feb 27, 2026
I had a great experience with Minto!! Vincent was especially amazing. He always went out of his way to help and made my problems feel like his own always handling them fast and professionally!
City of Westlake, on Feb 25, 2026
The excitement of building a home. Our builder Jason was awesome. Our agent, Kendra was very nice.
City of Westlake, on Feb 23, 2026
What I liked most about my experience with Minto USA was the overall professionalism and quality throughout the process. Howard plus Robert and the team was responsive, transparent, and made the experience smooth from start to finish. I especially appreciated the attention to detail and how they stood behind their work.
City of Westlake, on Feb 20, 2026
Joe was amazing! He was responsive, caring and personable.
City of Westlake, on Feb 19, 2026
I’ve now been in my home for nearly a year, and I wanted to share balanced feedback on my experience. Overall, my experience has been positive, and I’m grateful for the support I’ve received—especially from Marc. Although he was not my original MasterCare contact, he stepped in and consistently went above and beyond to help resolve outstanding items. He was patient, communicative, and genuinely supportive throughout the process, even during moments of understandable frustration on my part. Thanks to his efforts, all known issues in my home have now been addressed. I would highly recommend him to any homeowner. That said, my particular home required more repairs and follow-up visits than I would have expected in a new build. Over the course of the year, I had to take multiple days off work to accommodate service appointments. While my employer was understanding, this created real disruption and stress that I would not anticipate when purchasing a new construction home. I also want to raise a specific concern regarding the mailbox and HOA transition at move-in. I was told my mailbox would be available upon closing, but it was not. As a result, I did not receive HOA statements or notices, which led to late fees and ultimately approximately $1,800 in legal charges. Attempts to retrieve mail from the temporary Loxahatchee location were inconsistent, and at times the mail had been redirected elsewhere. I believe this situation could have been prevented with clearer coordination and proactive outreach to new homeowners. This experience was particularly disappointing and remains unresolved from my perspective. Despite these challenges, I do appreciate the overall responsiveness and care shown by Minto representatives again, especially Marc. My intent in sharing this is constructive: to acknowledge what was done well while also highlighting areas where the homeowner onboarding and communication process could be strengthened for future residents. If helpful, I’m open to discussing the mailbox/HOA issue further and can provide documentation of the timeline and related charges. Thank you for the opportunity to share my experience.
City of Westlake, on Feb 16, 2026
Awesome experience! As a first time home buyer, the entire process was easy and everyone has been amazing!
City of Westlake, on Feb 09, 2026
My experience with Marc has been exceptional, He's very knowledgeable and friendly. It was a pleasure dealing with Marc
City of Westlake, on Feb 06, 2026
The experience buying the house so far has been spectacular
City of Westlake, on Feb 05, 2026
Joseph Cioffi was extremely helpful, professional and we highly recommend him to the next customer. Thanks Joey!