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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
City of Westlake, on Oct 14, 2025
We had an exceptional experience with our builder and superintendent [name removed]. [name removed] is very knowledgeable, respectful and punctual. He’s surely a value add to the [name removed] family.
City of Westlake, on Oct 22, 2025
Dislike not having access to the amenities during the final building stages. Overall, [name removed], [name removed], and [name removed] were amazing.
City of Westlake, on Oct 21, 2025
Follow ups were great. My Mastercare rep [name removed] was always helpful.
City of Westlake, FL, on Oct 21, 2025
Honest, there was nothing I disliked. [name removed] and [name removed] were amazing throughout the whole process. They address any of our concerns, they were honest and open and honestly completely helpful through the whole journey.
City of Westlake, on Oct 08, 2025
[name removed] works hard to resolve any issues we may have had.
City of Westlake, on Oct 19, 2025
[name removed] resolved all the problems asap
City of Westlake, FL, on Oct 19, 2025
[Translated from ES] The quality of the house's workmanship and the compliance with its delivery time.
City of Westlake, on Oct 07, 2025
[name removed], [name removed], and [name removed] were great throughout the process...Great customer service..great follow up...i am completely satisfied with their service.
City of Westlake, on Oct 17, 2025
Dealing with my Agent [name removed] , I think last name is right , great guy and great service !
City of Westlake, FL, on Oct 19, 2025
What made the experience the best through the entire process far beyond the selection we made for our home was the team at minto ,kendra oir sales rep, joe our builder, kristine design, and carlos
City of Westlake, on Oct 03, 2025
Having [name removed] as a Mastercare rep has made my experience nothing but amazing. His attention to detail, punctuality, professionalism and caring attribute is what every Mastercare rep should be like. If you continue to hire employees like [name removed], I can assure you more customers will be happy knowing that they will be taken care of.
City of Westlake, on Oct 17, 2025
The constant friendly checkins from Minto Warranty representative (in my case [name removed]) which make me feel like enjoying living in my home is just as important to Minto as purchasing the home itself
City of Westlake, on Sep 22, 2025
I’ve had a fantastic experience with [name removed] from the very first time I walked into the sales center. From starting the building process to working with my Mastercare rep, the experience has been great! The only think I disliked is that [name removed] removed deed restrictions when building the Pines. There are way to many investment properties and renters that don’t care about the homes they’re living in. That part is a real shame and reflects poorly on our community.
City of Westlake, on Oct 12, 2025
I am very pleased with my Mastercard [name removed], [name removed], he listens to our concerns and addresses them to ensure we are happy with the home we decided to build.
City of Westlake, on Oct 11, 2025
Great smooth process from the beginning to closing.
City of Westlake, FL, on Oct 17, 2025
How easy the process was and how I was kept informed of the progress of my home
City of Westlake, on Sep 19, 2025
The customer service that helped us through a process
City of Westlake, on Oct 06, 2025
Working with minto communities has been amazing. [name removed] has been helpful throughout the entire process and has always come to quickly fix anything I had trouble with!!
City of Westlake, FL, on Oct 17, 2025
[Translated from ES] The attention of the entire team.
City of Westlake, on Sep 16, 2025
What I liked most about my experience with Minto Communities – USA was the overall professionalism and quality of their work. The homes are beautifully designed, energy-efficient, and built with attention to detail. The process from start to finish felt organized, and the team was responsive and willing to answer questions along the way. I also appreciated the sense of community they create with thoughtful layouts, amenities, and green spaces. Honestly, there wasn’t much to dislike – as with any new build there were small things that needed follow-up, but Minto’s team made sure those details were handled quickly and fairly. Overall, I’m very happy with my experience.
City of Westlake, on Oct 03, 2025
Mr [name removed] it’s great. Always attentive and quick to respond to any issues and/or questions.
City of Westlake, FL, on Oct 12, 2025
I have dealt with [name removed] for many years. We are repeat customers. [name removed],(sales) [name removed] (construction) [name removed] (construction) are delightful to work wiht.
City of Westlake, on Sep 11, 2025
Our builder and team of [name removed] is excellent and attentive to detail.
City of Westlake, on Oct 01, 2025
[name removed] was always available and responded to all my text/calls. [name removed] is very knowledgeable and very helpful.
City of Westlake, FL, on Oct 09, 2025
[name removed] was fantastic the entire time from the purchase agreement to move-in day always providing insight on the process and clarity when needed. [name removed] was also fantastic from the beginning of construction to the turnover to the warranty. Always providing updates and completing construction on time and even faster than originally anticipated.
City of Westlake, on Sep 30, 2025
I liked the master care services. whenever i had an Issue, [name removed] made sure to address my concern in a timely manner. I disliked the garden, grass and tree selction
City of Westlake, FL, on Oct 08, 2025
Our superintendent was the absolute best, we were constantly being updated without having to ask and any issues or questions we had were addressed right away.
City of Westlake, on Sep 09, 2025
Everything from the Sale, Selecting Options, Construction & Mastercare has been excellent.
City of Westlake, on Sep 26, 2025
Easy to work with. Professional team and responsive to my questions.
City of Westlake, FL, on Oct 07, 2025
The communication, professionalism, and kindness.
City of Westlake, on Sep 08, 2025
We’ve had an excellent experience with [name removed], and I want to highlight two people in particular who went above and beyond for us: [name removed] (Supervisor, Mastercare at Minto) and [name removed] (Superintendent). From day one, both [name removed] and [name removed] have provided exceptional customer service. They were always professional, responsive, and proactive in addressing every issue we raised—big or small. What really stood out was how quickly they followed through and made sure things weren’t just fixed, but fixed right. [name removed]’s attention to detail and commitment to ensuring our satisfaction made the entire process smooth and stress-free. [name removed]’s hands-on approach and clear communication gave us confidence that our home was in great care. It’s rare to come across a team so dedicated to their homeowners. Thanks to [name removed] and [name removed], every concern was resolved quickly, and we couldn’t be happier with the outcome. We’re grateful to both of them and to [name removed] for delivering not just a beautiful home, but also a top-notch customer experience.
City of Westlake, on Sep 25, 2025
[name removed] has been great in regards to solving my issues through Master Care.
City of Westlake, FL, on Oct 06, 2025
I love the constant communication from [name removed] and [name removed]. They always made us feel that we were involved and had a voice throughout the whole process. They also worked together when situations arose. Great Experience!!!
City of Westlake, on Sep 07, 2025
We had a great sales rep, great project manager, and after sales rep
City of Westlake, on Sep 24, 2025
I appreciate home care team but they've had to fix quite a few problems which has surprised me given my house is brand new. Also the pest solution inside the home was a complete scam. They install a proprietary line inside the homes that only they can serve the charge ridiculous costs to use it. Total waste...
City of Westlake, FL, on Oct 06, 2025
The entire experience from start to finish has been wonderful for me. I visited the model over a year ago and I met [name removed] who was super nice and helpful. Then I met [name removed] and her team and I must say I have never been disappointed. She was always accessible and answer any questions or concerns I had. Even though, everything was great up to that point, it became Way Over Wonderful (WOW) when I met [name removed]. Firstly, he is the most personable, helpful, communicative and all the other adjectives I could possible find to describe how wonderful he is and continue to be. His updates are always timely with tons of pictures on the progress of our home. Timelines are communicated accurately and he is always punctual. [name removed] is an awesome young man with a great future ahead. He has the right attitude and delivers optimal customer service. He takes pride in what he does and do it cheerily with knowledge and transparency. We are loving our new home and our community so far.
City of Westlake, on Sep 23, 2025
[name removed] has been an outstanding Minto Mastercare Superintendent. He is professional, responsive, and always easy to communicate with. [name removed] has been consistently accessible and has promptly resolved every issue that has come up with our new home. This is very important to me and my family as new homeowners in this community, and his dedication has given us peace of mind.
City of Westlake, FL, on Oct 05, 2025
I liked the clear communications and pleasant individuals that worked on every phase of the process.
City of Westlake, on Sep 23, 2025
You do a terrible job at insulating these homes. I'll probably have to pay someone to hey it done right
City of Westlake, FL, on Oct 02, 2025
I loved how smooth and honest the whole process was from start to finish. Our project manager [name removed] was great and very helpful!
City of Westlake, on Sep 17, 2025
What I liked most about my experience with Minto Homes was the exceptional service provided by my Mastercare Representative, [name removed]. He was attentive, professional, and truly went above and beyond to ensure everything was taken care of. His boss, [name removed], was equally amazing—supportive, knowledgeable, and clearly committed to customer satisfaction. Their combined efforts made the entire process smooth and enjoyable.
City of Westlake, FL, on Sep 30, 2025
I really like how my builder [name removed] stayed up-to-date with me in the process of my home being built. He always insured to provide prompt responses and keep me updated. The Minto design center was very well organized. Along with this [name removed] has been absolutely incredible in the process as well!
City of Westlake, on Sep 04, 2025
WHAT I LIKE THE MOST IS THE CUSTOMER SERVICE OF MASTER CARE (SR CARLOS FUMERO)
City of Westlake, on Sep 17, 2025
[name removed] was a great builder to work with. He kept us updated about everything and the house came out amazing.
City of Westlake, FL, on Sep 29, 2025
We loved how straightforward the process was and the quality and commitment to the community from minto. The communication with [name removed] was outstanding. He was incredibly helpful, organized and we felt supported throughout the entire process. Every visit we made to the house lasted hours because we were so curious and he took the time to explain every detail. He really made our experience so much better and as first time home owners he gave us plenty of advice and tips on how to take care of our home. Thank you!
City of Westlake, on Sep 02, 2025
Our builder [name removed], Mr. [name removed] & the Mastercare [name removed] definitely went above and beyond to ensure our house became a home! We would definitely go through this same experience again. Thanks!!! — The [name removed] Family
City of Westlake, on Sep 12, 2025
My house has seemed to have more problems than expected and the initial owner onboarding was very disappointing and disconcerting.
City of Westlake, FL, on Sep 25, 2025
The only thing I dislike was the HOA was not explained thoroughly.
City of Westlake, on Sep 09, 2025
[name removed] was really good , Made everything smooth and easy
City of Westlake, FL, on Sep 25, 2025
[name removed] was the most helpful representative I could ask for. Always so positive, attentive, and would help me even when off duty. [name removed] was my construction supervisor, and I would give him a 10/10 too. He was constantly giving me updates, advise on how to construct my house. He would come in even after closing to help, and recommend contractors to help build my perfect home. These two have been a blessing for me. The first time home buyer experience on the other hand was as close to hell as I could imagine. I would go months without hearing from [name removed]. He even talked bad about me about how I am holding up the process. I do think that they are understaffed, and I have no ill will because ultimately I got the first time home buyer.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
City of Westlake, FL, on Oct 21, 2025
Honest, there was nothing I disliked. [name removed] and [name removed] were amazing throughout the whole process. They address any of our concerns, they were honest and open and honestly completely helpful through the whole journey.
City of Westlake, FL, on Oct 19, 2025
[Translated from ES] The quality of the house's workmanship and the compliance with its delivery time.
City of Westlake, FL, on Oct 19, 2025
What made the experience the best through the entire process far beyond the selection we made for our home was the team at minto ,kendra oir sales rep, joe our builder, kristine design, and carlos
City of Westlake, FL, on Oct 17, 2025
How easy the process was and how I was kept informed of the progress of my home
City of Westlake, FL, on Oct 17, 2025
[Translated from ES] The attention of the entire team.
City of Westlake, FL, on Oct 12, 2025
I have dealt with [name removed] for many years. We are repeat customers. [name removed],(sales) [name removed] (construction) [name removed] (construction) are delightful to work wiht.
City of Westlake, FL, on Oct 09, 2025
[name removed] was fantastic the entire time from the purchase agreement to move-in day always providing insight on the process and clarity when needed. [name removed] was also fantastic from the beginning of construction to the turnover to the warranty. Always providing updates and completing construction on time and even faster than originally anticipated.
City of Westlake, FL, on Oct 08, 2025
Our superintendent was the absolute best, we were constantly being updated without having to ask and any issues or questions we had were addressed right away.
City of Westlake, FL, on Oct 07, 2025
The communication, professionalism, and kindness.
City of Westlake, FL, on Oct 06, 2025
I love the constant communication from [name removed] and [name removed]. They always made us feel that we were involved and had a voice throughout the whole process. They also worked together when situations arose. Great Experience!!!
City of Westlake, FL, on Oct 06, 2025
The entire experience from start to finish has been wonderful for me. I visited the model over a year ago and I met [name removed] who was super nice and helpful. Then I met [name removed] and her team and I must say I have never been disappointed. She was always accessible and answer any questions or concerns I had. Even though, everything was great up to that point, it became Way Over Wonderful (WOW) when I met [name removed]. Firstly, he is the most personable, helpful, communicative and all the other adjectives I could possible find to describe how wonderful he is and continue to be. His updates are always timely with tons of pictures on the progress of our home. Timelines are communicated accurately and he is always punctual. [name removed] is an awesome young man with a great future ahead. He has the right attitude and delivers optimal customer service. He takes pride in what he does and do it cheerily with knowledge and transparency. We are loving our new home and our community so far.
City of Westlake, FL, on Oct 05, 2025
I liked the clear communications and pleasant individuals that worked on every phase of the process.
City of Westlake, FL, on Oct 02, 2025
I loved how smooth and honest the whole process was from start to finish. Our project manager [name removed] was great and very helpful!
City of Westlake, FL, on Sep 30, 2025
I really like how my builder [name removed] stayed up-to-date with me in the process of my home being built. He always insured to provide prompt responses and keep me updated. The Minto design center was very well organized. Along with this [name removed] has been absolutely incredible in the process as well!
City of Westlake, FL, on Sep 29, 2025
We loved how straightforward the process was and the quality and commitment to the community from minto. The communication with [name removed] was outstanding. He was incredibly helpful, organized and we felt supported throughout the entire process. Every visit we made to the house lasted hours because we were so curious and he took the time to explain every detail. He really made our experience so much better and as first time home owners he gave us plenty of advice and tips on how to take care of our home. Thank you!
City of Westlake, FL, on Sep 25, 2025
The only thing I dislike was the HOA was not explained thoroughly.
City of Westlake, FL, on Sep 25, 2025
[name removed] was the most helpful representative I could ask for. Always so positive, attentive, and would help me even when off duty. [name removed] was my construction supervisor, and I would give him a 10/10 too. He was constantly giving me updates, advise on how to construct my house. He would come in even after closing to help, and recommend contractors to help build my perfect home. These two have been a blessing for me. The first time home buyer experience on the other hand was as close to hell as I could imagine. I would go months without hearing from [name removed]. He even talked bad about me about how I am holding up the process. I do think that they are understaffed, and I have no ill will because ultimately I got the first time home buyer.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
City of Westlake, on Oct 22, 2025
Dislike not having access to the amenities during the final building stages. Overall, [name removed], [name removed], and [name removed] were amazing.
City of Westlake, on Oct 21, 2025
Follow ups were great. My Mastercare rep [name removed] was always helpful.
City of Westlake, on Oct 19, 2025
[name removed] resolved all the problems asap
City of Westlake, on Oct 17, 2025
Dealing with my Agent [name removed] , I think last name is right , great guy and great service !
City of Westlake, on Oct 17, 2025
The constant friendly checkins from Minto Warranty representative (in my case [name removed]) which make me feel like enjoying living in my home is just as important to Minto as purchasing the home itself
City of Westlake, on Oct 12, 2025
I am very pleased with my Mastercard [name removed], [name removed], he listens to our concerns and addresses them to ensure we are happy with the home we decided to build.
City of Westlake, on Oct 11, 2025
Great smooth process from the beginning to closing.
City of Westlake, on Oct 06, 2025
Working with minto communities has been amazing. [name removed] has been helpful throughout the entire process and has always come to quickly fix anything I had trouble with!!
City of Westlake, on Oct 03, 2025
Mr [name removed] it’s great. Always attentive and quick to respond to any issues and/or questions.
City of Westlake, on Oct 01, 2025
[name removed] was always available and responded to all my text/calls. [name removed] is very knowledgeable and very helpful.
City of Westlake, on Sep 30, 2025
I liked the master care services. whenever i had an Issue, [name removed] made sure to address my concern in a timely manner. I disliked the garden, grass and tree selction
City of Westlake, on Sep 26, 2025
Easy to work with. Professional team and responsive to my questions.
City of Westlake, on Sep 25, 2025
[name removed] has been great in regards to solving my issues through Master Care.
City of Westlake, on Sep 24, 2025
I appreciate home care team but they've had to fix quite a few problems which has surprised me given my house is brand new. Also the pest solution inside the home was a complete scam. They install a proprietary line inside the homes that only they can serve the charge ridiculous costs to use it. Total waste...
City of Westlake, on Sep 23, 2025
[name removed] has been an outstanding Minto Mastercare Superintendent. He is professional, responsive, and always easy to communicate with. [name removed] has been consistently accessible and has promptly resolved every issue that has come up with our new home. This is very important to me and my family as new homeowners in this community, and his dedication has given us peace of mind.
City of Westlake, on Sep 23, 2025
You do a terrible job at insulating these homes. I'll probably have to pay someone to hey it done right
City of Westlake, on Sep 17, 2025
What I liked most about my experience with Minto Homes was the exceptional service provided by my Mastercare Representative, [name removed]. He was attentive, professional, and truly went above and beyond to ensure everything was taken care of. His boss, [name removed], was equally amazing—supportive, knowledgeable, and clearly committed to customer satisfaction. Their combined efforts made the entire process smooth and enjoyable.
City of Westlake, on Sep 17, 2025
[name removed] was a great builder to work with. He kept us updated about everything and the house came out amazing.
City of Westlake, on Sep 12, 2025
My house has seemed to have more problems than expected and the initial owner onboarding was very disappointing and disconcerting.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
City of Westlake, on Oct 14, 2025
We had an exceptional experience with our builder and superintendent [name removed]. [name removed] is very knowledgeable, respectful and punctual. He’s surely a value add to the [name removed] family.
City of Westlake, on Oct 08, 2025
[name removed] works hard to resolve any issues we may have had.
City of Westlake, on Oct 07, 2025
[name removed], [name removed], and [name removed] were great throughout the process...Great customer service..great follow up...i am completely satisfied with their service.
City of Westlake, on Oct 03, 2025
Having [name removed] as a Mastercare rep has made my experience nothing but amazing. His attention to detail, punctuality, professionalism and caring attribute is what every Mastercare rep should be like. If you continue to hire employees like [name removed], I can assure you more customers will be happy knowing that they will be taken care of.
City of Westlake, on Sep 22, 2025
I’ve had a fantastic experience with [name removed] from the very first time I walked into the sales center. From starting the building process to working with my Mastercare rep, the experience has been great! The only think I disliked is that [name removed] removed deed restrictions when building the Pines. There are way to many investment properties and renters that don’t care about the homes they’re living in. That part is a real shame and reflects poorly on our community.
City of Westlake, on Sep 19, 2025
The customer service that helped us through a process
City of Westlake, on Sep 16, 2025
What I liked most about my experience with Minto Communities – USA was the overall professionalism and quality of their work. The homes are beautifully designed, energy-efficient, and built with attention to detail. The process from start to finish felt organized, and the team was responsive and willing to answer questions along the way. I also appreciated the sense of community they create with thoughtful layouts, amenities, and green spaces. Honestly, there wasn’t much to dislike – as with any new build there were small things that needed follow-up, but Minto’s team made sure those details were handled quickly and fairly. Overall, I’m very happy with my experience.
City of Westlake, on Sep 11, 2025
Our builder and team of [name removed] is excellent and attentive to detail.
City of Westlake, on Sep 09, 2025
Everything from the Sale, Selecting Options, Construction & Mastercare has been excellent.
City of Westlake, on Sep 08, 2025
We’ve had an excellent experience with [name removed], and I want to highlight two people in particular who went above and beyond for us: [name removed] (Supervisor, Mastercare at Minto) and [name removed] (Superintendent). From day one, both [name removed] and [name removed] have provided exceptional customer service. They were always professional, responsive, and proactive in addressing every issue we raised—big or small. What really stood out was how quickly they followed through and made sure things weren’t just fixed, but fixed right. [name removed]’s attention to detail and commitment to ensuring our satisfaction made the entire process smooth and stress-free. [name removed]’s hands-on approach and clear communication gave us confidence that our home was in great care. It’s rare to come across a team so dedicated to their homeowners. Thanks to [name removed] and [name removed], every concern was resolved quickly, and we couldn’t be happier with the outcome. We’re grateful to both of them and to [name removed] for delivering not just a beautiful home, but also a top-notch customer experience.
City of Westlake, on Sep 07, 2025
We had a great sales rep, great project manager, and after sales rep
City of Westlake, on Sep 04, 2025
WHAT I LIKE THE MOST IS THE CUSTOMER SERVICE OF MASTER CARE (SR CARLOS FUMERO)
City of Westlake, on Sep 02, 2025
Our builder [name removed], Mr. [name removed] & the Mastercare [name removed] definitely went above and beyond to ensure our house became a home! We would definitely go through this same experience again. Thanks!!! — The [name removed] Family