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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
City of Westlake, on Feb 15, 2025
[name removed] has done excellent job in all the issues, very good service
City of Westlake, on Feb 17, 2025
I liked the communication with the team. It was top tier.
City of Westlake, FL, on Feb 20, 2025
The personal touch from our Sales contact [name removed] to add ons and construction build with [name removed] were very much appreciated. We felt like they were helping us make decisions that they themselves would appreciate in their own homes.
City of Westlake, on Feb 12, 2025
[name removed] is the very best...he is always looking foe new ways to make our [name removed] experience incredible with any and every issue we have encountered...[name removed] is the best representation that [name removed] could ever have!!
City of Westlake, on Feb 16, 2025
What we liked most about our experience with Minto USA was the overall quality of the home. We appreciate the thoughtfully designed layout. Additionally, the communication with [name removed], has been very productive. He has been responsive, professional, and helpful in addressing and resolving the issues we've encountered in our new place, making the transition much smoother. On the other hand, one of the aspects we disliked the most was the quality of the appliances provided. They do not meet the same standard as the rest of the home, and we expected better quality given the overall build.
City of Westlake, FL, on Feb 19, 2025
[name removed] was great! [name removed] was awesome as well.
City of Westlake, on Feb 06, 2025
Not knowing I only had 30 days on Landscaping and one of my trees in the front have a split down the middle. I’m hoping it survives if not, it will need to be replaced at my cost. ??
City of Westlake, on Feb 14, 2025
We need gated community! We need a bar added to the gate, it’s too easy access. People tailgate in to easily.
City of Westlake, FL, on Feb 17, 2025
[name removed], our Construction Superintendent, was always accessible and a great communicator providing regular updates regarding the progress of our new home.
City of Westlake, on Feb 06, 2025
I have nothing bad to say about [name removed], only great things from our sales representatives, the title agency, superintendent during the building process. Everyone was amazing and wonderful to work with!
City of Westlake, FL, on Feb 16, 2025
Communication was very good and time frame for the build was right on target
City of Westlake, on Feb 06, 2025
We are happy with our home. Some appliances are very low quality, paint and some contractor work is very low quality.
City of Westlake, on Feb 07, 2025
Didn’t like the financing department, very abrupt and somewhat difficult to work with
City of Westlake, FL, on Feb 16, 2025
I like the quality of the home. I dislike the long drive. We need more locations close by
City of Westlake, on Jan 23, 2025
It has been a year of rework in the house and issues identified during construction are still not resolved to our satisfaction. The subcontractors are not reliable, there has been items broken in the house everytime they came in to repair so it’s a endless cycle of repair and touch up. This stems from the initial build where everything needs to go fast and keep pace of home delivery. That forces subcontractors to not care much about the quality of their work and more so moving to the next house. The inspections of [name removed] staff are infrequent and inadequate as they mostly do not catch items until the finishes. Walls are not straight, floors (first and second) are squeaking and uneven. Drywall and paint is poorly executed and a series of patchwork. This is not the quality of house we were expecting when we bought the house and unsure if we would recommend or buy again. We love the community that is being developed by [name removed] however, house quality, workmanship and better management of the trades and subcontractors is essential to increase overall satisfaction
City of Westlake, on Feb 07, 2025
Response time with any issues has been very good.
City of Westlake, FL, on Feb 15, 2025
I like the way that [name removed] my realtor, [name removed] and [name removed] explained every step in the process. They are professional, respectful and patient.
City of Westlake, FL, on Feb 14, 2025
sale persons and constraction manager [name removed] was great
City of Westlake, on Dec 30, 2024
Our overall sales experience was great. Communication with the sales personnel was great. Our builder was respondent to any issues we may have had during the building process. Once we received the proper contact personnel for our 3 month 6 month and year updates she has been great with handling any issues we may have encountered in a timely manner. Followup with all personnel have been acceptable. We have had no dislikes so far any issues we may have encountered was handled.
City of Westlake, on Feb 05, 2025
Friendly service, The Quality of the home. Diverse community
City of Westlake, FL, on Feb 13, 2025
The preferred lender FBC was not responsive and we had to switch lenders a month before closing. We also had an issue with someone at the title company with being in professional. Otherwise everything went smoothly!
City of Westlake, on Dec 16, 2024
What i dislike the most is what happens after you purchase your home. You go into the process with high expectations and once the deal is done the multiple issues you are faced with are not handled as they should. From the quality of the construction, the appliances are not that great and especially when you upgrade and feel cheated because of the quality. The vendors used having to come back and forth to your home to fix problems that should not have happened if true care and quality were considered when deciding to go with one product or another. What i liked the most and i appreciated, is our Minto Representative that i had to call constantly and complain to about the various issues we had with the home. His attention to our needs is 2nd to none. I commend him because he did what he could with the resources provided.
City of Westlake, on Jan 28, 2025
The amount of time it takes to resolve the issues that arise. The unprofessionalism of the vendors. Showing up late, Showing up without all of the items needed to complete the job. Sending subcontractors that do not speak english. Disregard in calling or emailing a customer back.
City of Westlake, on Dec 10, 2024
We dislike the slow speed of repairs on the house and the constant switching of minto reps
City of Westlake, on Jan 28, 2025
Dislike not being able to do an inspection before purchase. Also, when selecting upgrades we should be able to add things after selection, give people a longer time frame due to the fact the house hasn’t even started being built. Overall everyone we have worked with has been great & any questions or concerns we had they were addressed in a timely manner.
City of Westlake, FL, on Feb 11, 2025
[name removed] and [name removed] where excellent in their communications, updates, and any questions we had.
City of Westlake, on Dec 05, 2024
Our house is beautiful and well built. Our builder was phenomenal in the lead up to the closing, We have received excellent response form MasterCare for the minor issues we have experienced.
City of Westlake, on Jan 23, 2025
My Master care rep [name removed] was so Very helpful. He always answered me on time always followed up with me I liked that he was always checking in and anything that needed to be addressed was done so quickly I appreciated his work ethic and efforts into making all our accommodations met
City of Westlake, FL, on Feb 10, 2025
The initial process with [name removed] was amazing and helped us through the difficult decision making process. Our construction supervisor [name removed] was the absolute best. He kept us informed through the entire build and made the entire experience for us absolutely amazing. We are very thankful that [name removed] and [name removed] were there to help us.
City of Westlake, on Nov 25, 2024
[name removed] has been great , He has been taking care of everything. He has been a pleasure to work with
City of Westlake, on Jan 23, 2025
I appreciate how attentive, knowledgeable and accessible [name removed] has been.
City of Westlake, FL, on Feb 06, 2025
[Translated from ES] I loved that both [name removed] and [name removed] were always there to give us the information we needed and above all that the house was ready in the first month of the established time.
City of Westlake, on Nov 23, 2024
Craftsmanship is not good and difficult to get things fixed correctly Things have to be fixed multiple times. The vendors don’t seem to know what they’re doing. Hard to communicate because of language barriers.
City of Westlake, FL, on Jan 24, 2025
We had a delay selling our condo and [name removed] went above and beyond to ensure that we were able to purchase our new home. They were patient and supportive.
City of Westlake, on Nov 16, 2024
[name removed]'s friendliness, always checking to see if there is anything else that can be done—timely responses.
City of Westlake, on Nov 16, 2024
I haven’t had too many issues with Minto and our house. However when problems have arisen, our Mastercare and Minto [name removed] has taken care of us.
City of Westlake, on Nov 06, 2024
[name removed] and [name removed] are awesome…great customer care and service!!!
City of Westlake, on Jan 02, 2025
Liked ! Our customer care has been excellent! Only a few things, but they were taken care in a courteous and professional way.
City of Westlake, FL, on Jan 03, 2025
We love everything…. The whole process was really smooth
City of Westlake, on Oct 25, 2024
Good experience. I appreciate that my home was repaired by the Mastercare team after the roof leak we experienced over the last summer. Our Superintendent, [name removed] did a great job in attending to our issues and helped ease the trauma we experienced from the damage to our home.
City of Westlake, FL, on Dec 28, 2024
I liked every step Mintos Supervisor [name removed] took to keep me updated about my new home during the construction. I can't say nothing negative about my experience moving in
City of Westlake, on Dec 31, 2024
I've liked that they've taken care of the issues and communicate frequently. The only downside is that when the window of time for service is given there is no call ahead to let me know they are on their way. Other than that, the service has been great.
City of Westlake, on Oct 16, 2024
Everyone from the staff, construction supervisors, and master Care Personnel have been great to work with.
City of Westlake, on Dec 18, 2024
[name removed] supervisor is extremely good in supporting us.
City of Westlake, on Oct 14, 2024
[name removed] was absolutely amazing. He was quick with responding. He is thorough. receptive and very understanding. All my issues were corrected promptly. I'm highly satisfied with the services I received from both [name removed] and [name removed]. I recommend [name removed] for president of mastercare 2024!
City of Westlake, FL, on Dec 24, 2024
Everything went well, I was unhappy about the Lender, very poor communication.
City of Westlake, on Dec 13, 2024
Our [name removed]. is [name removed] and she's absolutely phenomenal! None of what is happening to our home is in any way her fault and she should be recognized for her job performance Very upset that after 3 months of moving in to our newly built townhome, we had mold. While [name removed] is doing what they can to solve it, the root cause has yet to be identified.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
City of Westlake, FL, on Feb 20, 2025
The personal touch from our Sales contact [name removed] to add ons and construction build with [name removed] were very much appreciated. We felt like they were helping us make decisions that they themselves would appreciate in their own homes.
City of Westlake, FL, on Feb 19, 2025
[name removed] was great! [name removed] was awesome as well.
City of Westlake, FL, on Feb 17, 2025
[name removed], our Construction Superintendent, was always accessible and a great communicator providing regular updates regarding the progress of our new home.
City of Westlake, FL, on Feb 16, 2025
Communication was very good and time frame for the build was right on target
City of Westlake, FL, on Feb 16, 2025
I like the quality of the home. I dislike the long drive. We need more locations close by
City of Westlake, FL, on Feb 15, 2025
I like the way that [name removed] my realtor, [name removed] and [name removed] explained every step in the process. They are professional, respectful and patient.
City of Westlake, FL, on Feb 14, 2025
sale persons and constraction manager [name removed] was great
City of Westlake, FL, on Feb 13, 2025
The preferred lender FBC was not responsive and we had to switch lenders a month before closing. We also had an issue with someone at the title company with being in professional. Otherwise everything went smoothly!
City of Westlake, FL, on Feb 11, 2025
[name removed] and [name removed] where excellent in their communications, updates, and any questions we had.
City of Westlake, FL, on Feb 10, 2025
The initial process with [name removed] was amazing and helped us through the difficult decision making process. Our construction supervisor [name removed] was the absolute best. He kept us informed through the entire build and made the entire experience for us absolutely amazing. We are very thankful that [name removed] and [name removed] were there to help us.
City of Westlake, FL, on Feb 06, 2025
[Translated from ES] I loved that both [name removed] and [name removed] were always there to give us the information we needed and above all that the house was ready in the first month of the established time.
City of Westlake, FL, on Jan 24, 2025
We had a delay selling our condo and [name removed] went above and beyond to ensure that we were able to purchase our new home. They were patient and supportive.
City of Westlake, FL, on Jan 03, 2025
We love everything…. The whole process was really smooth
City of Westlake, FL, on Dec 28, 2024
I liked every step Mintos Supervisor [name removed] took to keep me updated about my new home during the construction. I can't say nothing negative about my experience moving in
City of Westlake, FL, on Dec 24, 2024
Everything went well, I was unhappy about the Lender, very poor communication.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
City of Westlake, on Feb 17, 2025
I liked the communication with the team. It was top tier.
City of Westlake, on Feb 16, 2025
What we liked most about our experience with Minto USA was the overall quality of the home. We appreciate the thoughtfully designed layout. Additionally, the communication with [name removed], has been very productive. He has been responsive, professional, and helpful in addressing and resolving the issues we've encountered in our new place, making the transition much smoother. On the other hand, one of the aspects we disliked the most was the quality of the appliances provided. They do not meet the same standard as the rest of the home, and we expected better quality given the overall build.
City of Westlake, on Feb 14, 2025
We need gated community! We need a bar added to the gate, it’s too easy access. People tailgate in to easily.
City of Westlake, on Feb 07, 2025
Didn’t like the financing department, very abrupt and somewhat difficult to work with
City of Westlake, on Feb 07, 2025
Response time with any issues has been very good.
City of Westlake, on Feb 05, 2025
Friendly service, The Quality of the home. Diverse community
City of Westlake, on Jan 28, 2025
The amount of time it takes to resolve the issues that arise. The unprofessionalism of the vendors. Showing up late, Showing up without all of the items needed to complete the job. Sending subcontractors that do not speak english. Disregard in calling or emailing a customer back.
City of Westlake, on Jan 28, 2025
Dislike not being able to do an inspection before purchase. Also, when selecting upgrades we should be able to add things after selection, give people a longer time frame due to the fact the house hasn’t even started being built. Overall everyone we have worked with has been great & any questions or concerns we had they were addressed in a timely manner.
City of Westlake, on Jan 23, 2025
My Master care rep [name removed] was so Very helpful. He always answered me on time always followed up with me I liked that he was always checking in and anything that needed to be addressed was done so quickly I appreciated his work ethic and efforts into making all our accommodations met
City of Westlake, on Jan 23, 2025
I appreciate how attentive, knowledgeable and accessible [name removed] has been.
City of Westlake, on Jan 02, 2025
Liked ! Our customer care has been excellent! Only a few things, but they were taken care in a courteous and professional way.
City of Westlake, on Dec 31, 2024
I've liked that they've taken care of the issues and communicate frequently. The only downside is that when the window of time for service is given there is no call ahead to let me know they are on their way. Other than that, the service has been great.
City of Westlake, on Dec 18, 2024
[name removed] supervisor is extremely good in supporting us.
City of Westlake, on Dec 13, 2024
Our [name removed]. is [name removed] and she's absolutely phenomenal! None of what is happening to our home is in any way her fault and she should be recognized for her job performance Very upset that after 3 months of moving in to our newly built townhome, we had mold. While [name removed] is doing what they can to solve it, the root cause has yet to be identified.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
City of Westlake, on Feb 15, 2025
[name removed] has done excellent job in all the issues, very good service
City of Westlake, on Feb 12, 2025
[name removed] is the very best...he is always looking foe new ways to make our [name removed] experience incredible with any and every issue we have encountered...[name removed] is the best representation that [name removed] could ever have!!
City of Westlake, on Feb 06, 2025
Not knowing I only had 30 days on Landscaping and one of my trees in the front have a split down the middle. I’m hoping it survives if not, it will need to be replaced at my cost. ??
City of Westlake, on Feb 06, 2025
I have nothing bad to say about [name removed], only great things from our sales representatives, the title agency, superintendent during the building process. Everyone was amazing and wonderful to work with!
City of Westlake, on Feb 06, 2025
We are happy with our home. Some appliances are very low quality, paint and some contractor work is very low quality.
City of Westlake, on Jan 23, 2025
It has been a year of rework in the house and issues identified during construction are still not resolved to our satisfaction. The subcontractors are not reliable, there has been items broken in the house everytime they came in to repair so it’s a endless cycle of repair and touch up. This stems from the initial build where everything needs to go fast and keep pace of home delivery. That forces subcontractors to not care much about the quality of their work and more so moving to the next house. The inspections of [name removed] staff are infrequent and inadequate as they mostly do not catch items until the finishes. Walls are not straight, floors (first and second) are squeaking and uneven. Drywall and paint is poorly executed and a series of patchwork. This is not the quality of house we were expecting when we bought the house and unsure if we would recommend or buy again. We love the community that is being developed by [name removed] however, house quality, workmanship and better management of the trades and subcontractors is essential to increase overall satisfaction
City of Westlake, on Dec 30, 2024
Our overall sales experience was great. Communication with the sales personnel was great. Our builder was respondent to any issues we may have had during the building process. Once we received the proper contact personnel for our 3 month 6 month and year updates she has been great with handling any issues we may have encountered in a timely manner. Followup with all personnel have been acceptable. We have had no dislikes so far any issues we may have encountered was handled.
City of Westlake, on Dec 16, 2024
What i dislike the most is what happens after you purchase your home. You go into the process with high expectations and once the deal is done the multiple issues you are faced with are not handled as they should. From the quality of the construction, the appliances are not that great and especially when you upgrade and feel cheated because of the quality. The vendors used having to come back and forth to your home to fix problems that should not have happened if true care and quality were considered when deciding to go with one product or another. What i liked the most and i appreciated, is our Minto Representative that i had to call constantly and complain to about the various issues we had with the home. His attention to our needs is 2nd to none. I commend him because he did what he could with the resources provided.
City of Westlake, on Dec 10, 2024
We dislike the slow speed of repairs on the house and the constant switching of minto reps
City of Westlake, on Dec 05, 2024
Our house is beautiful and well built. Our builder was phenomenal in the lead up to the closing, We have received excellent response form MasterCare for the minor issues we have experienced.
City of Westlake, on Nov 25, 2024
[name removed] has been great , He has been taking care of everything. He has been a pleasure to work with
City of Westlake, on Nov 23, 2024
Craftsmanship is not good and difficult to get things fixed correctly Things have to be fixed multiple times. The vendors don’t seem to know what they’re doing. Hard to communicate because of language barriers.
City of Westlake, on Nov 16, 2024
[name removed]'s friendliness, always checking to see if there is anything else that can be done—timely responses.
City of Westlake, on Nov 16, 2024
I haven’t had too many issues with Minto and our house. However when problems have arisen, our Mastercare and Minto [name removed] has taken care of us.
City of Westlake, on Nov 06, 2024
[name removed] and [name removed] are awesome…great customer care and service!!!
City of Westlake, on Oct 25, 2024
Good experience. I appreciate that my home was repaired by the Mastercare team after the roof leak we experienced over the last summer. Our Superintendent, [name removed] did a great job in attending to our issues and helped ease the trauma we experienced from the damage to our home.
City of Westlake, on Oct 16, 2024
Everyone from the staff, construction supervisors, and master Care Personnel have been great to work with.
City of Westlake, on Oct 14, 2024
[name removed] was absolutely amazing. He was quick with responding. He is thorough. receptive and very understanding. All my issues were corrected promptly. I'm highly satisfied with the services I received from both [name removed] and [name removed]. I recommend [name removed] for president of mastercare 2024!