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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
City of Westlake, on Jul 16, 2024
My whole experience with [name removed] and [name removed] was unacceptable, unprofessional, stressful just to name a few. The lack of communication, follow up and unreliability was applauding. Having to contact the vendors one specifically to schedule my own work unacceptable! Not given any assistance to do so unacceptable! The bribes unacceptable! There was absolutely nothing great about having them as my representative my entire experience was an epic failure. It wasn’t until my 6 month inspection when they both knew how upset I was did they decide to finally do there job and I am confident it was because they knew I wasn’t happy and they had a survey coming out for them. I have every text to prove their unprofessional, lack of communication and follow up on their end. I was hoping my daughter who just closed in her home didn’t get either one of them but she unfortunately ended up with [name removed]. I hope my experience is a learning process for [name removed] and she will take better care of my daughter and any owner for that matter than she did me. If not she will be receiving another negative review. Respectfully yours
City of Westlake, FL, on Jul 22, 2024
I liked that the construction manager ([name removed]) kept in constant contact and was ready to answer any questions I had. As someone who couldn’t drive by the construction site as I lived far, I appreciated the photo updates of construction!
City of Westlake, on Jul 24, 2024
I love my house I am just not happen with the placement of the home
City of Westlake, on Jul 09, 2024
So far all of my concerns or issues have been address.
City of Westlake, on Jul 24, 2024
The quality of my home is below standard we been here for 11 months reports all issues to minto representatives and the contractors just sitting on work orders for 11 months we are tired of this
City of Westlake, on Jun 27, 2024
I do like that we can report problems with the house to your Master Care [name removed] and they reach out to the contractors to fix things as the occur. It gives me piece of mind to know that anything that does come up like our electrical or flooring issues will be taken care because of the great Warranty services offered by [name removed]. I appreciate the hardwork of our Mastercare [name removed]. [name removed] who has worked with us to resolve any issues we have had with the home as they occur. What I do dislike so far is some of the contractors that are sent to help resolve problems covered by the Warranty services. I did pay extra for multiple upgrades in my home and when issues occur like with my master bathroom floor and the uneven flooring it should be fixed with my concerns in mind and not so easily dismissed by the contractors hired by minto.
City of Westlake, on Jul 22, 2024
The email response selection process. Emailare never received at the same speed by everyone, everywhere in the US
City of Westlake, FL, on Jul 22, 2024
I disliked that the kitchen blinds were not included in the blinds package and this was not disclosed upfront. I also found it disappointing that the Cassia Model has no window in the master bathroom. The updated tiles in the living area seem to be of low quality; a chip on one of the tiles revealed red clay underneath. Additionally, the cost for a single laundry cabinet in the washroom was extremely overpriced. It would be more reasonable if this was made more affordable.
City of Westlake, on Jun 27, 2024
[name removed] has been amazing with the warranty process since we closed on our home. She answered all our questions immediately any time i reached out to her.
City of Westlake, on Jul 20, 2024
Loved the ability to customize with a la crate upgrade options! Loved the different touchpoints int he timeline all the way up to 1 year. Loved that [name removed] was willing to address every single concern we had. I do wish certain features were standard in the construction of the home (gypcrete to level upstairs, insulation within the cinder blocks, impact windows).
City of Westlake, FL, on Jul 22, 2024
Everyone was exceptionally great. Especially [name removed] sellers and [name removed] the superintendent
City of Westlake, on Jun 23, 2024
Everything was good until the recent tile issues. Multiple cracked tiles in the house from the very beginning which were reported immediately. Now there is no solution because the tiles are not available and [name removed] does not seem to want to honor their 1 year contractural agreement. Still awaiting an answer from Master care but everyone seems to be avoiding the issue and nobody wants to take blame and it feels like everyone is trying to make this my issue when in fact it’s not. Also still waiting for the documents [name removed] claims I signed indicating that if the tile company cannot provide the tile they originally laid that [name removed] has no obligation even though it falls within the first year and even though this tile has been cracked since the day we closed on the house.
City of Westlake, on Jul 17, 2024
Builder [name removed] and support staff did not care about getting things fixed after closing of the house. Door frames were in correct, patio doors were not installed correctly. Electrical issues with the microwave is not fixed. Roof tile not replaced. Would not recommend to family or friends
City of Westlake, FL, on Jul 19, 2024
I liked the fact that [name removed] our builder was very transparent and communicated with us throughout the whole process.
City of Westlake, on Jun 22, 2024
I like everything. they come one time to check on my moving and they answered all my questions and resolved all my concerns.
City of Westlake, on Jul 16, 2024
[name removed] and [name removed]'s professional success is their impeccable work performance. Their timely responsiveness is a testament to their dedication and reliability. Whether it's answering an urgent customer query or addressing a sudden work challenge. [name removed] and rob handle every situation with a sense of urgency and responsibility. Their proactive communication and timely interventions ensure that issues are resolved promptly, thereby minimizing any potential disruption to business operations.
City of Westlake, on Jul 15, 2024
This has all been quite the experience, the things that I truly dislike are simple problems that could be fixed with clear and concise communication. But I did eventually get assistance when [name removed] stepped into the picture to assist with the help of [name removed] as well. They have been extremely helpful in meeting my needs and ensuring that I am satisfied. All of the problems with home are almost resolved to my satisfaction.
City of Westlake, FL, on Jul 18, 2024
[name removed] [name removed] company was very difficult to work with. They switched loan officers on us half way through the process without telling us and information was lost, which made closing difficult. They were very difficult to contact as well.
City of Westlake, on Jun 20, 2024
Everything for mintos community is organized very well most of the warranty’s last long and if i ever need questions all i have to do is call my builder
City of Westlake, on Jul 13, 2024
They honored our agreed repairs and corrections and made sure they were completed as discussed.
City of Westlake, FL, on Jul 17, 2024
Liked everything except the restriction on trees in the backyard and the cabinets which they never utilized fully near to the fridge.
City of Westlake, on Jun 13, 2024
House has mold and lighting does not work the air-conditioning leaks water
City of Westlake, on Jul 08, 2024
We loved our sales lead ([name removed]), Build lead ([name removed]) and our Mastercare [name removed] [name removed] was incredible and never disappeared on us (even from the hospital bed!!!). Minto Design team, ehhh not so much.
City of Westlake, FL, on Jul 16, 2024
[Translated from ES] The personalized attention of the entire team and the constant communication with me at all key moments of the process
City of Westlake, on Jun 07, 2024
I like the fact that minto stands up to the warranty and make sure everything is corrected
City of Westlake, on Jul 07, 2024
I disliked the vendors used. Specifically the tile company.
City of Westlake, FL, on Jul 15, 2024
Process was smooth. [name removed] (our builder) was phenomenal throughout the whole process
City of Westlake, on Jun 06, 2024
There are certain things that we are told cannot be done or put in for a ticket, when in fact, I know other community members had the same things fixed.
City of Westlake, on Jul 07, 2024
I am very satisfied with minto, the only thing I would recommend is that the houses be fumigated before closing , since when we moved there were many small insects in the carpets.
City of Westlake, FL, on Jul 13, 2024
Many of the options are severely overpriced. All of the staff that we met was extremely professional amd friendly. They are also very knowledgable.
City of Westlake, on Jun 04, 2024
[name removed] has been great to work with for our home. Excellent service
City of Westlake, on Jul 05, 2024
[name removed] and [name removed] have been amazing with ensuring we are happy ! This is my 3rd home with [name removed] and [name removed] and [name removed] have been the absolute best with getting our items done, even after our construction manager did an awful job adding notes on our punchlist.
City of Westlake, FL, on Jul 11, 2024
Thank you for giving me the opportunity to provide feedback on my recent purchase experience, from the contract phase through the move-in process. I wanted to take a moment to share my thoughts and offer constructive feedback. Firstly, I would like to express my appreciation for your role in helping me become a homeowner. It is a significant milestone in my life, and I am grateful for your guidance and support throughout the process. In terms of the positive aspects of my purchase experience, there were several elements that I appreciated. For instance, assistance with the information and queries initially while making selection from various layout available, prompt communication at each stage of the building process and design process, thorough contract documentation, assistance during inspections, or smooth coordination of the move-in process. These aspects contributed to a sense of confidence and reassurance during an otherwise complex and overwhelming time. However, I would like to mention during design selection process after structural selection can be improvised. Since we were first time home buyer, we learned to understand the layout and design options better after we had visit with contractor on site. It would be better for future homebuyer to get some detailed information and better assistance while making selection for phase 2 designs. It is important for me to emphasize that my intent is not to criticize, but rather to provide feedback that can help enhance the customer experience for future homebuyers. By addressing these concerns, we can ensure a smoother and more satisfactory process for others going forward. Once again, thank you for your assistance in helping me navigate the home buying process. I believe that open and honest communication is essential for continual improvement, and I hope that sharing my feedback will contribute to the overall satisfaction of future buyers.
City of Westlake, on May 31, 2024
I have liked the fact that [name removed] and Mastercare has met all of our needs up to date with any issues. [name removed] has been fantastic with us from Mastercare and [name removed] has kept in touch with us here and there to ask how things are going. The only dislike was taking four months to have my stovetop replaced on a technicality but [name removed] and Mastercare came through for us.
City of Westlake, on Jul 02, 2024
Recently had a roof leak which damaged a wall in our home but minto is working fast to correct it!
City of Westlake, FL, on Jul 11, 2024
The purchase experience was odd. It seemed dated and not modern. You shouldn’t have to transfer money prior to signing any contract or to lock a lot in. The purchase experience was very confusing. I think a document or pamphlet should be created that outlines the process.
City of Westlake, on May 30, 2024
Warranty service has served me well. I only had 2 main struggles from moving in which was not having a working ac and a on and off working refrigerator and took quite a while to fix. That has been resolved. Overall [name removed] from Mastercare has helped a lot with any issues I have with the house, responds fast and he is kind. When I had the ac situation he offered to let me use his portable ac which helped my family during the hot weather.
City of Westlake, on Jun 30, 2024
I do like the costumer service, amazing and very fast costumer service , always able to assist and answer all the questions. I’m just a little disappointed with the quality of the home in general, few mistakes that should have been avoid if built with patience. Overall I’m very happy
City of Westlake, FL, on Jul 10, 2024
I would have liked if the units were furnished like the models and sold move in completely furnished.
City of Westlake, on May 29, 2024
I am satisfied with the home structure. I wish we can change the front door design!!
City of Westlake, on Jun 28, 2024
[name removed] was amazing during our 6 month walk through and went above and beyond for us to get everything perfect in our house! He made the experience very easy and painless.
City of Westlake, FL, on Jul 10, 2024
We were told the home would be built between May and August, but they finished earlier and gave me a closing date of April which was too early for us. I had to sell my previous home which was delayed but minto forestry much charged me 450 dollars a day until we closed which cost me close to .12000 dollars and when we closed they wouldn’t give us the key until the following Monday so we couldn’t move in that Friday. My experience was harsh and unfair and I really wouldn’t recommend them to our friends or relatives . Love the house though .
City of Westlake, on May 27, 2024
[name removed] has been excellent to work with very punctual. Ensures that we get our issue solved in a timely manner and around our busy schedule
City of Westlake, FL, on Jul 08, 2024
[name removed] should hire professional skill workers to uptimize the quality of the new home contruction and details..this is our second home we purchased and we noticed no one cares about the quality /professional workers
City of Westlake, on May 23, 2024
It's been a great experience so far. I particularly enjoy how quickly the customer care team responds to our concerns and issues.
City of Westlake, on Jun 27, 2024
Home has a long list of issues yet to be resolved since closing terrible experience and employees
City of Westlake, FL, on Jul 07, 2024
Everything was smooth and [name removed] was extremely kind & helpful, always there for updates and any questions we had
City of Westlake, on May 23, 2024
The experience was good except for one of the contractors who had a very bad attitude when he came to repair our bathroom faucet.
City of Westlake, on Jun 21, 2024
Loved our mastercare rep [name removed]!! He was ALWAYS prompt in responding to our questions & concerns. All work orders were put in without delay.
City of Westlake, FL, on Jul 07, 2024
Communication was very clear from start to finish. The entire team was a pleasure to work with.
City of Westlake, on Jun 20, 2024
Though there were some issues after my walkthroughs. Most have been addressed and fixed so far, I am still waiting for the others to be resolved. [name removed] has been very responsive and helpfully.
City of Westlake, FL, on Jul 07, 2024
If I had to pick one thing, which was out of the control from Minto, was to have more consistency with who our builder was. We went through three different gentleman , but in the end it panned out because [name removed] was and continues to be amazing!
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
City of Westlake, FL, on Jul 22, 2024
I liked that the construction manager ([name removed]) kept in constant contact and was ready to answer any questions I had. As someone who couldn’t drive by the construction site as I lived far, I appreciated the photo updates of construction!
City of Westlake, FL, on Jul 22, 2024
I disliked that the kitchen blinds were not included in the blinds package and this was not disclosed upfront. I also found it disappointing that the Cassia Model has no window in the master bathroom. The updated tiles in the living area seem to be of low quality; a chip on one of the tiles revealed red clay underneath. Additionally, the cost for a single laundry cabinet in the washroom was extremely overpriced. It would be more reasonable if this was made more affordable.
City of Westlake, FL, on Jul 22, 2024
Everyone was exceptionally great. Especially [name removed] sellers and [name removed] the superintendent
City of Westlake, FL, on Jul 19, 2024
I liked the fact that [name removed] our builder was very transparent and communicated with us throughout the whole process.
City of Westlake, FL, on Jul 18, 2024
[name removed] [name removed] company was very difficult to work with. They switched loan officers on us half way through the process without telling us and information was lost, which made closing difficult. They were very difficult to contact as well.
City of Westlake, FL, on Jul 17, 2024
Liked everything except the restriction on trees in the backyard and the cabinets which they never utilized fully near to the fridge.
City of Westlake, FL, on Jul 16, 2024
[Translated from ES] The personalized attention of the entire team and the constant communication with me at all key moments of the process
City of Westlake, FL, on Jul 15, 2024
Process was smooth. [name removed] (our builder) was phenomenal throughout the whole process
City of Westlake, FL, on Jul 13, 2024
Many of the options are severely overpriced. All of the staff that we met was extremely professional amd friendly. They are also very knowledgable.
City of Westlake, FL, on Jul 11, 2024
Thank you for giving me the opportunity to provide feedback on my recent purchase experience, from the contract phase through the move-in process. I wanted to take a moment to share my thoughts and offer constructive feedback. Firstly, I would like to express my appreciation for your role in helping me become a homeowner. It is a significant milestone in my life, and I am grateful for your guidance and support throughout the process. In terms of the positive aspects of my purchase experience, there were several elements that I appreciated. For instance, assistance with the information and queries initially while making selection from various layout available, prompt communication at each stage of the building process and design process, thorough contract documentation, assistance during inspections, or smooth coordination of the move-in process. These aspects contributed to a sense of confidence and reassurance during an otherwise complex and overwhelming time. However, I would like to mention during design selection process after structural selection can be improvised. Since we were first time home buyer, we learned to understand the layout and design options better after we had visit with contractor on site. It would be better for future homebuyer to get some detailed information and better assistance while making selection for phase 2 designs. It is important for me to emphasize that my intent is not to criticize, but rather to provide feedback that can help enhance the customer experience for future homebuyers. By addressing these concerns, we can ensure a smoother and more satisfactory process for others going forward. Once again, thank you for your assistance in helping me navigate the home buying process. I believe that open and honest communication is essential for continual improvement, and I hope that sharing my feedback will contribute to the overall satisfaction of future buyers.
City of Westlake, FL, on Jul 11, 2024
The purchase experience was odd. It seemed dated and not modern. You shouldn’t have to transfer money prior to signing any contract or to lock a lot in. The purchase experience was very confusing. I think a document or pamphlet should be created that outlines the process.
City of Westlake, FL, on Jul 10, 2024
I would have liked if the units were furnished like the models and sold move in completely furnished.
City of Westlake, FL, on Jul 10, 2024
We were told the home would be built between May and August, but they finished earlier and gave me a closing date of April which was too early for us. I had to sell my previous home which was delayed but minto forestry much charged me 450 dollars a day until we closed which cost me close to .12000 dollars and when we closed they wouldn’t give us the key until the following Monday so we couldn’t move in that Friday. My experience was harsh and unfair and I really wouldn’t recommend them to our friends or relatives . Love the house though .
City of Westlake, FL, on Jul 08, 2024
[name removed] should hire professional skill workers to uptimize the quality of the new home contruction and details..this is our second home we purchased and we noticed no one cares about the quality /professional workers
City of Westlake, FL, on Jul 07, 2024
Everything was smooth and [name removed] was extremely kind & helpful, always there for updates and any questions we had
City of Westlake, FL, on Jul 07, 2024
Communication was very clear from start to finish. The entire team was a pleasure to work with.
City of Westlake, FL, on Jul 07, 2024
If I had to pick one thing, which was out of the control from Minto, was to have more consistency with who our builder was. We went through three different gentleman , but in the end it panned out because [name removed] was and continues to be amazing!
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
City of Westlake, on Jul 16, 2024
My whole experience with [name removed] and [name removed] was unacceptable, unprofessional, stressful just to name a few. The lack of communication, follow up and unreliability was applauding. Having to contact the vendors one specifically to schedule my own work unacceptable! Not given any assistance to do so unacceptable! The bribes unacceptable! There was absolutely nothing great about having them as my representative my entire experience was an epic failure. It wasn’t until my 6 month inspection when they both knew how upset I was did they decide to finally do there job and I am confident it was because they knew I wasn’t happy and they had a survey coming out for them. I have every text to prove their unprofessional, lack of communication and follow up on their end. I was hoping my daughter who just closed in her home didn’t get either one of them but she unfortunately ended up with [name removed]. I hope my experience is a learning process for [name removed] and she will take better care of my daughter and any owner for that matter than she did me. If not she will be receiving another negative review. Respectfully yours
City of Westlake, on Jul 09, 2024
So far all of my concerns or issues have been address.
City of Westlake, on Jun 27, 2024
I do like that we can report problems with the house to your Master Care [name removed] and they reach out to the contractors to fix things as the occur. It gives me piece of mind to know that anything that does come up like our electrical or flooring issues will be taken care because of the great Warranty services offered by [name removed]. I appreciate the hardwork of our Mastercare [name removed]. [name removed] who has worked with us to resolve any issues we have had with the home as they occur. What I do dislike so far is some of the contractors that are sent to help resolve problems covered by the Warranty services. I did pay extra for multiple upgrades in my home and when issues occur like with my master bathroom floor and the uneven flooring it should be fixed with my concerns in mind and not so easily dismissed by the contractors hired by minto.
City of Westlake, on Jun 27, 2024
[name removed] has been amazing with the warranty process since we closed on our home. She answered all our questions immediately any time i reached out to her.
City of Westlake, on Jun 23, 2024
Everything was good until the recent tile issues. Multiple cracked tiles in the house from the very beginning which were reported immediately. Now there is no solution because the tiles are not available and [name removed] does not seem to want to honor their 1 year contractural agreement. Still awaiting an answer from Master care but everyone seems to be avoiding the issue and nobody wants to take blame and it feels like everyone is trying to make this my issue when in fact it’s not. Also still waiting for the documents [name removed] claims I signed indicating that if the tile company cannot provide the tile they originally laid that [name removed] has no obligation even though it falls within the first year and even though this tile has been cracked since the day we closed on the house.
City of Westlake, on Jun 22, 2024
I like everything. they come one time to check on my moving and they answered all my questions and resolved all my concerns.
City of Westlake, on Jun 20, 2024
Everything for mintos community is organized very well most of the warranty’s last long and if i ever need questions all i have to do is call my builder
City of Westlake, on Jun 13, 2024
House has mold and lighting does not work the air-conditioning leaks water
City of Westlake, on Jun 07, 2024
I like the fact that minto stands up to the warranty and make sure everything is corrected
City of Westlake, on Jun 06, 2024
There are certain things that we are told cannot be done or put in for a ticket, when in fact, I know other community members had the same things fixed.
City of Westlake, on Jun 04, 2024
[name removed] has been great to work with for our home. Excellent service
City of Westlake, on May 31, 2024
I have liked the fact that [name removed] and Mastercare has met all of our needs up to date with any issues. [name removed] has been fantastic with us from Mastercare and [name removed] has kept in touch with us here and there to ask how things are going. The only dislike was taking four months to have my stovetop replaced on a technicality but [name removed] and Mastercare came through for us.
City of Westlake, on May 30, 2024
Warranty service has served me well. I only had 2 main struggles from moving in which was not having a working ac and a on and off working refrigerator and took quite a while to fix. That has been resolved. Overall [name removed] from Mastercare has helped a lot with any issues I have with the house, responds fast and he is kind. When I had the ac situation he offered to let me use his portable ac which helped my family during the hot weather.
City of Westlake, on May 29, 2024
I am satisfied with the home structure. I wish we can change the front door design!!
City of Westlake, on May 27, 2024
[name removed] has been excellent to work with very punctual. Ensures that we get our issue solved in a timely manner and around our busy schedule
City of Westlake, on May 23, 2024
It's been a great experience so far. I particularly enjoy how quickly the customer care team responds to our concerns and issues.
City of Westlake, on May 23, 2024
The experience was good except for one of the contractors who had a very bad attitude when he came to repair our bathroom faucet.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
City of Westlake, on Jul 24, 2024
I love my house I am just not happen with the placement of the home
City of Westlake, on Jul 24, 2024
The quality of my home is below standard we been here for 11 months reports all issues to minto representatives and the contractors just sitting on work orders for 11 months we are tired of this
City of Westlake, on Jul 22, 2024
The email response selection process. Emailare never received at the same speed by everyone, everywhere in the US
City of Westlake, on Jul 20, 2024
Loved the ability to customize with a la crate upgrade options! Loved the different touchpoints int he timeline all the way up to 1 year. Loved that [name removed] was willing to address every single concern we had. I do wish certain features were standard in the construction of the home (gypcrete to level upstairs, insulation within the cinder blocks, impact windows).
City of Westlake, on Jul 17, 2024
Builder [name removed] and support staff did not care about getting things fixed after closing of the house. Door frames were in correct, patio doors were not installed correctly. Electrical issues with the microwave is not fixed. Roof tile not replaced. Would not recommend to family or friends
City of Westlake, on Jul 16, 2024
[name removed] and [name removed]'s professional success is their impeccable work performance. Their timely responsiveness is a testament to their dedication and reliability. Whether it's answering an urgent customer query or addressing a sudden work challenge. [name removed] and rob handle every situation with a sense of urgency and responsibility. Their proactive communication and timely interventions ensure that issues are resolved promptly, thereby minimizing any potential disruption to business operations.
City of Westlake, on Jul 15, 2024
This has all been quite the experience, the things that I truly dislike are simple problems that could be fixed with clear and concise communication. But I did eventually get assistance when [name removed] stepped into the picture to assist with the help of [name removed] as well. They have been extremely helpful in meeting my needs and ensuring that I am satisfied. All of the problems with home are almost resolved to my satisfaction.
City of Westlake, on Jul 13, 2024
They honored our agreed repairs and corrections and made sure they were completed as discussed.
City of Westlake, on Jul 08, 2024
We loved our sales lead ([name removed]), Build lead ([name removed]) and our Mastercare [name removed] [name removed] was incredible and never disappeared on us (even from the hospital bed!!!). Minto Design team, ehhh not so much.
City of Westlake, on Jul 07, 2024
I disliked the vendors used. Specifically the tile company.
City of Westlake, on Jul 07, 2024
I am very satisfied with minto, the only thing I would recommend is that the houses be fumigated before closing , since when we moved there were many small insects in the carpets.
City of Westlake, on Jul 05, 2024
[name removed] and [name removed] have been amazing with ensuring we are happy ! This is my 3rd home with [name removed] and [name removed] and [name removed] have been the absolute best with getting our items done, even after our construction manager did an awful job adding notes on our punchlist.
City of Westlake, on Jul 02, 2024
Recently had a roof leak which damaged a wall in our home but minto is working fast to correct it!
City of Westlake, on Jun 30, 2024
I do like the costumer service, amazing and very fast costumer service , always able to assist and answer all the questions. I’m just a little disappointed with the quality of the home in general, few mistakes that should have been avoid if built with patience. Overall I’m very happy
City of Westlake, on Jun 28, 2024
[name removed] was amazing during our 6 month walk through and went above and beyond for us to get everything perfect in our house! He made the experience very easy and painless.
City of Westlake, on Jun 27, 2024
Home has a long list of issues yet to be resolved since closing terrible experience and employees
City of Westlake, on Jun 21, 2024
Loved our mastercare rep [name removed]!! He was ALWAYS prompt in responding to our questions & concerns. All work orders were put in without delay.