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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
City of Westlake, on Dec 03, 2025
[Translated from ES] First: Immediate attention to the call to gather information about the house's requirements or needs. The problem isn't [name removed]; the problem is that there's no follow-up on the execution of the work. And the execution or solution itself is significantly delayed. For example: Our house is still waiting for the final painting phase on the ceiling and walls (we've been waiting for them to paint it for 3 months).
City of Westlake, FL, on Dec 03, 2025
My experience with [name removed] was pleasant. I had the pleasure of working with [name removed] and [name removed]. They were wonderful.
City of Westlake, on Nov 16, 2025
Overall great experience. Only issue is had was replacing my refrigerator, however [name removed] was able to get it done!
City of Westlake, on Nov 29, 2025
Very responsive, excellent quality of work, they care about us.
City of Westlake, FL, on Dec 02, 2025
[name removed] was very informative and went above and beyond to help us. [name removed] was extremely friendly and answered all of our questions and is extremely professional.
City of Westlake, on Nov 07, 2025
Our master care guy [name removed] was amazing! Tackled everything that we had issues with quickly. Easy to get a hold of and got back to me quickly!
City of Westlake, on Nov 26, 2025
[Translated from ES] The warranty service is very efficient; they have fulfilled all their promises, and the houses are very well built.
City of Westlake, FL, on Nov 29, 2025
It was the easiest home buying experience. Everything was done in a professional and timely manner.
City of Westlake, on Oct 29, 2025
I loved everything about Master Care. [name removed] has been amazing in getting everything taken care of when we’ve needed her or when she’s walked the house with us for inspections. She follows up with the owners and makes sure vendors work with our daily schedule . I truly think that having a department where you follow up with the owners on anything that is needed after the house is sold, is so important. Thank you to [name removed] for making us feel taking care of.
City of Westlake, on Nov 25, 2025
I’ve had a great experience with [name removed] from [name removed]. He’s provided great customer service and cares about the customers experience. Thank you!
City of Westlake, FL, on Nov 25, 2025
Wish there were more in-home options and upgrade
City of Westlake, FL, on Nov 23, 2025
From start to finish [name removed] was a pleasure to work with. [name removed], [name removed] and [name removed] made the experience fun and easy. I also had the pleasure of meeting [name removed] who was amazing on closing day. [name removed] offered excellent advice during the selection period. [name removed] had follow up from first day we met her to the closing. And [name removed] kept us posted on the build and followed up after close. That is the most important to me. Often companies sell it very well and then cannot be found when there are questions or concerns. [name removed] has the best people possible. I would, without hesitation, recommend [name removed]!
City of Westlake, on Nov 24, 2025
Within three months of moving into a new construction, I had a mold problem in my kitchen. It was a frustrating process to go through. I lived in the home for 2 months without a kitchen. I had to be on top of the vendors to get everything scheduled and done. The home care service is great, though. It has been easy to work with [name removed]. He gets things done and is attentive. However, I did not appreciate dealing with another person while [name removed] was on vacation. The communication was not the best. Despite the painful process, the kitchen has been repaired, and I got compensated for my time and the unpleasant experience. Another complaint I have is the parking situation, which isn't very good in my community (The Terraces). Limited guest parking spots, and we are not allowed to park on the street. It becomes inconvenient even to have friends over for dinner on a birthday event because of the parking situation. I hope they can find a solution for this. Despite the complaints, I do appreciate the community area. Beautiful facility, and it is well-maintained.
City of Westlake, on Oct 27, 2025
Great quality homes and outstanding response from master care
City of Westlake, FL, on Nov 23, 2025
I loved working with [name removed] and [name removed]. Both of them made us feel at home.
City of Westlake, on Oct 25, 2025
[name removed] and [name removed] were fantastic. They followed up everytime. Quality of landscaping could be improved
City of Westlake, on Nov 22, 2025
I like how [name removed] is so responsive to any issue that arises. Very professional. He made sure my AC got fixed.
City of Westlake, on Oct 14, 2025
We had an exceptional experience with our builder and superintendent [name removed]. [name removed] is very knowledgeable, respectful and punctual. He’s surely a value add to the [name removed] family.
City of Westlake, FL, on Nov 21, 2025
[name removed] was awesome! He kept us up to date on all aspects throughout the building process. He’s truly the best. So nice working with him. Thank you [name removed]!!!!
City of Westlake, on Nov 22, 2025
[name removed] from Mastercare is super personable, helpful, and communication is amazing. [name removed] the builder was also very helpful and informative throughout the whole process.
City of Westlake, on Nov 20, 2025
I’ve been enjoying the house as it feels very well built and any small issues have been resolved properly. [name removed] has made the experience amazing as he’s very quick and reliable to get my issues resolved
City of Westlake, FL, on Nov 21, 2025
[name removed] staff: convivial atmosphere, staff pleasant, diligent, Timely updates and met deadlines Doing business with the subcontractors : less pleasant, customer satisfaction seem secondary to extracting as much service (sometimes unnecessary) as possible.
City of Westlake, on Oct 08, 2025
[name removed] works hard to resolve any issues we may have had.
City of Westlake, on Nov 18, 2025
[name removed] our inspector - is great. He’s kind - and have full trust in him to take care of the minor issues we’ve had. Very easy to work with. Happy to have been placed in his care
City of Westlake, FL, on Nov 19, 2025
I never lost my excitement to purchase at [name removed]. The experience of visiting during the build was fulfilling. I never felt different although this is my second home with [name removed]. Awesome experience. Thank you.
City of Westlake, on Oct 07, 2025
[name removed], [name removed], and [name removed] were great throughout the process...Great customer service..great follow up...i am completely satisfied with their service.
City of Westlake, FL, on Nov 15, 2025
This is my 2nd home in [name removed] with [name removed] , my team were Very professional, kept me updated weekly since I was of state this time around . Very communicative, went above and beyond .
City of Westlake, on Nov 17, 2025
[name removed] has been absolutely fantastic. We've had a few concerns that were addressed right away. [name removed] makes us feel like we are the most important customers hes ever had. He is knowledgeable, honest, responsive and unlike anyone we've seen in the industry.
City of Westlake, on Oct 03, 2025
Having [name removed] as a Mastercare rep has made my experience nothing but amazing. His attention to detail, punctuality, professionalism and caring attribute is what every Mastercare rep should be like. If you continue to hire employees like [name removed], I can assure you more customers will be happy knowing that they will be taken care of.
City of Westlake, on Nov 11, 2025
The team and staff who assist with my home were professional and courteous. The follow up process and responsive to any concerns I have was amazing. Also your check points after closing to ensure everything is working well and any warranty items is fixed was impressive
City of Westlake, FL, on Nov 14, 2025
[name removed] is hands down the best. He comes through on his word. He really made the experience memorable.
City of Westlake, on Sep 22, 2025
I’ve had a fantastic experience with [name removed] from the very first time I walked into the sales center. From starting the building process to working with my Mastercare rep, the experience has been great! The only think I disliked is that [name removed] removed deed restrictions when building the Pines. There are way to many investment properties and renters that don’t care about the homes they’re living in. That part is a real shame and reflects poorly on our community.
City of Westlake, on Nov 07, 2025
[name removed] was a wonderful representative both personally and professionally!
City of Westlake, FL, on Nov 09, 2025
[name removed] and [name removed] were Very Profesional, helped a lot. I would recommend them to all my friends
City of Westlake, on Nov 03, 2025
When I reached out to [name removed] about an issue, I really appreciated how prompt and responsive he was throughout the entire process until it was resolved. Thank you so much for being professional and for listening to our concerns.
City of Westlake, FL, on Nov 05, 2025
We loved everything about it They kept us up to date with everything that was going one and answered every question we had
City of Westlake, on Sep 19, 2025
The customer service that helped us through a process
City of Westlake, on Nov 02, 2025
Over all [name removed] community has done great with the build of my home.
City of Westlake, FL, on Nov 05, 2025
we are so grateful that [name removed] and [name removed] were assigned to building our home. They were always on top of notifying us of any new milestones and changes. They truly cared about our feelings and our house and were always willing to listen to our concerns and explain things to us that we didn't understand. Even after closing on our home, [name removed] and [name removed] both followed up to make sure we were happy. [name removed] also helped us after closing. All three went above and beyond. We appreciate [name removed] pairing us with the best!!
City of Westlake, on Sep 16, 2025
What I liked most about my experience with Minto Communities – USA was the overall professionalism and quality of their work. The homes are beautifully designed, energy-efficient, and built with attention to detail. The process from start to finish felt organized, and the team was responsive and willing to answer questions along the way. I also appreciated the sense of community they create with thoughtful layouts, amenities, and green spaces. Honestly, there wasn’t much to dislike – as with any new build there were small things that needed follow-up, but Minto’s team made sure those details were handled quickly and fairly. Overall, I’m very happy with my experience.
City of Westlake, FL, on Nov 04, 2025
I LOVE LOVE [name removed]! She was my first sales person on my first purchase and I had to have her for my second. She made everything sooooo seamless. She is still my favorite person. I was always in touch with the builders and they took pictures and kept my active in the build. The quality of making sure everything was perfect made for an easy move in.
City of Westlake, on Sep 11, 2025
Our builder and team of [name removed] is excellent and attentive to detail.
City of Westlake, on Oct 28, 2025
I received my house in April of this year. I reported some damages, but they still haven’t been fixed. The main problem is my bathtub — I paid for the upgrade to have a bathtub in the master bathroom, but it came with a crack. I haven’t been able to use it, and they still haven’t resolved the issue, among other things.
City of Westlake, FL, on Nov 04, 2025
[Translated from ES] The seriousness of the business
City of Westlake, on Oct 25, 2025
I like the functionality of my new home. I love that I have a 2 car garage. I dislike that the front entrance gate is never down. I dislike that the mail situation took forever to be resolved and no one told me. I found out several weeks later I wasn’t receiving mail. The [name removed] community page is terrible to navigate. I still haven’t been expected.
City of Westlake, FL, on Nov 04, 2025
Our builder [name removed] has been the highlight of our experience. He has been so helpful and accommodating with any questions or concerns we’ve had.
City of Westlake, on Sep 09, 2025
Everything from the Sale, Selecting Options, Construction & Mastercare has been excellent.
City of Westlake, on Oct 22, 2025
Dislike not having access to the amenities during the final building stages. Overall, [name removed], [name removed], and [name removed] were amazing.
City of Westlake, on Sep 08, 2025
We’ve had an excellent experience with [name removed], and I want to highlight two people in particular who went above and beyond for us: [name removed] (Supervisor, Mastercare at Minto) and [name removed] (Superintendent). From day one, both [name removed] and [name removed] have provided exceptional customer service. They were always professional, responsive, and proactive in addressing every issue we raised—big or small. What really stood out was how quickly they followed through and made sure things weren’t just fixed, but fixed right. [name removed]’s attention to detail and commitment to ensuring our satisfaction made the entire process smooth and stress-free. [name removed]’s hands-on approach and clear communication gave us confidence that our home was in great care. It’s rare to come across a team so dedicated to their homeowners. Thanks to [name removed] and [name removed], every concern was resolved quickly, and we couldn’t be happier with the outcome. We’re grateful to both of them and to [name removed] for delivering not just a beautiful home, but also a top-notch customer experience.
City of Westlake, on Oct 21, 2025
Follow ups were great. My Mastercare rep [name removed] was always helpful.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
City of Westlake, FL, on Dec 03, 2025
My experience with [name removed] was pleasant. I had the pleasure of working with [name removed] and [name removed]. They were wonderful.
City of Westlake, FL, on Dec 02, 2025
[name removed] was very informative and went above and beyond to help us. [name removed] was extremely friendly and answered all of our questions and is extremely professional.
City of Westlake, FL, on Nov 29, 2025
It was the easiest home buying experience. Everything was done in a professional and timely manner.
City of Westlake, FL, on Nov 25, 2025
Wish there were more in-home options and upgrade
City of Westlake, FL, on Nov 23, 2025
From start to finish [name removed] was a pleasure to work with. [name removed], [name removed] and [name removed] made the experience fun and easy. I also had the pleasure of meeting [name removed] who was amazing on closing day. [name removed] offered excellent advice during the selection period. [name removed] had follow up from first day we met her to the closing. And [name removed] kept us posted on the build and followed up after close. That is the most important to me. Often companies sell it very well and then cannot be found when there are questions or concerns. [name removed] has the best people possible. I would, without hesitation, recommend [name removed]!
City of Westlake, FL, on Nov 23, 2025
I loved working with [name removed] and [name removed]. Both of them made us feel at home.
City of Westlake, FL, on Nov 21, 2025
[name removed] was awesome! He kept us up to date on all aspects throughout the building process. He’s truly the best. So nice working with him. Thank you [name removed]!!!!
City of Westlake, FL, on Nov 21, 2025
[name removed] staff: convivial atmosphere, staff pleasant, diligent, Timely updates and met deadlines Doing business with the subcontractors : less pleasant, customer satisfaction seem secondary to extracting as much service (sometimes unnecessary) as possible.
City of Westlake, FL, on Nov 19, 2025
I never lost my excitement to purchase at [name removed]. The experience of visiting during the build was fulfilling. I never felt different although this is my second home with [name removed]. Awesome experience. Thank you.
City of Westlake, FL, on Nov 15, 2025
This is my 2nd home in [name removed] with [name removed] , my team were Very professional, kept me updated weekly since I was of state this time around . Very communicative, went above and beyond .
City of Westlake, FL, on Nov 14, 2025
[name removed] is hands down the best. He comes through on his word. He really made the experience memorable.
City of Westlake, FL, on Nov 09, 2025
[name removed] and [name removed] were Very Profesional, helped a lot. I would recommend them to all my friends
City of Westlake, FL, on Nov 05, 2025
We loved everything about it They kept us up to date with everything that was going one and answered every question we had
City of Westlake, FL, on Nov 05, 2025
we are so grateful that [name removed] and [name removed] were assigned to building our home. They were always on top of notifying us of any new milestones and changes. They truly cared about our feelings and our house and were always willing to listen to our concerns and explain things to us that we didn't understand. Even after closing on our home, [name removed] and [name removed] both followed up to make sure we were happy. [name removed] also helped us after closing. All three went above and beyond. We appreciate [name removed] pairing us with the best!!
City of Westlake, FL, on Nov 04, 2025
I LOVE LOVE [name removed]! She was my first sales person on my first purchase and I had to have her for my second. She made everything sooooo seamless. She is still my favorite person. I was always in touch with the builders and they took pictures and kept my active in the build. The quality of making sure everything was perfect made for an easy move in.
City of Westlake, FL, on Nov 04, 2025
[Translated from ES] The seriousness of the business
City of Westlake, FL, on Nov 04, 2025
Our builder [name removed] has been the highlight of our experience. He has been so helpful and accommodating with any questions or concerns we’ve had.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
City of Westlake, on Dec 03, 2025
[Translated from ES] First: Immediate attention to the call to gather information about the house's requirements or needs. The problem isn't [name removed]; the problem is that there's no follow-up on the execution of the work. And the execution or solution itself is significantly delayed. For example: Our house is still waiting for the final painting phase on the ceiling and walls (we've been waiting for them to paint it for 3 months).
City of Westlake, on Nov 29, 2025
Very responsive, excellent quality of work, they care about us.
City of Westlake, on Nov 26, 2025
[Translated from ES] The warranty service is very efficient; they have fulfilled all their promises, and the houses are very well built.
City of Westlake, on Nov 25, 2025
I’ve had a great experience with [name removed] from [name removed]. He’s provided great customer service and cares about the customers experience. Thank you!
City of Westlake, on Nov 24, 2025
Within three months of moving into a new construction, I had a mold problem in my kitchen. It was a frustrating process to go through. I lived in the home for 2 months without a kitchen. I had to be on top of the vendors to get everything scheduled and done. The home care service is great, though. It has been easy to work with [name removed]. He gets things done and is attentive. However, I did not appreciate dealing with another person while [name removed] was on vacation. The communication was not the best. Despite the painful process, the kitchen has been repaired, and I got compensated for my time and the unpleasant experience. Another complaint I have is the parking situation, which isn't very good in my community (The Terraces). Limited guest parking spots, and we are not allowed to park on the street. It becomes inconvenient even to have friends over for dinner on a birthday event because of the parking situation. I hope they can find a solution for this. Despite the complaints, I do appreciate the community area. Beautiful facility, and it is well-maintained.
City of Westlake, on Nov 22, 2025
I like how [name removed] is so responsive to any issue that arises. Very professional. He made sure my AC got fixed.
City of Westlake, on Nov 22, 2025
[name removed] from Mastercare is super personable, helpful, and communication is amazing. [name removed] the builder was also very helpful and informative throughout the whole process.
City of Westlake, on Nov 20, 2025
I’ve been enjoying the house as it feels very well built and any small issues have been resolved properly. [name removed] has made the experience amazing as he’s very quick and reliable to get my issues resolved
City of Westlake, on Nov 18, 2025
[name removed] our inspector - is great. He’s kind - and have full trust in him to take care of the minor issues we’ve had. Very easy to work with. Happy to have been placed in his care
City of Westlake, on Nov 17, 2025
[name removed] has been absolutely fantastic. We've had a few concerns that were addressed right away. [name removed] makes us feel like we are the most important customers hes ever had. He is knowledgeable, honest, responsive and unlike anyone we've seen in the industry.
City of Westlake, on Nov 11, 2025
The team and staff who assist with my home were professional and courteous. The follow up process and responsive to any concerns I have was amazing. Also your check points after closing to ensure everything is working well and any warranty items is fixed was impressive
City of Westlake, on Nov 07, 2025
[name removed] was a wonderful representative both personally and professionally!
City of Westlake, on Nov 03, 2025
When I reached out to [name removed] about an issue, I really appreciated how prompt and responsive he was throughout the entire process until it was resolved. Thank you so much for being professional and for listening to our concerns.
City of Westlake, on Nov 02, 2025
Over all [name removed] community has done great with the build of my home.
City of Westlake, on Oct 28, 2025
I received my house in April of this year. I reported some damages, but they still haven’t been fixed. The main problem is my bathtub — I paid for the upgrade to have a bathtub in the master bathroom, but it came with a crack. I haven’t been able to use it, and they still haven’t resolved the issue, among other things.
City of Westlake, on Oct 25, 2025
I like the functionality of my new home. I love that I have a 2 car garage. I dislike that the front entrance gate is never down. I dislike that the mail situation took forever to be resolved and no one told me. I found out several weeks later I wasn’t receiving mail. The [name removed] community page is terrible to navigate. I still haven’t been expected.
City of Westlake, on Oct 22, 2025
Dislike not having access to the amenities during the final building stages. Overall, [name removed], [name removed], and [name removed] were amazing.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
City of Westlake, on Nov 16, 2025
Overall great experience. Only issue is had was replacing my refrigerator, however [name removed] was able to get it done!
City of Westlake, on Nov 07, 2025
Our master care guy [name removed] was amazing! Tackled everything that we had issues with quickly. Easy to get a hold of and got back to me quickly!
City of Westlake, on Oct 29, 2025
I loved everything about Master Care. [name removed] has been amazing in getting everything taken care of when we’ve needed her or when she’s walked the house with us for inspections. She follows up with the owners and makes sure vendors work with our daily schedule . I truly think that having a department where you follow up with the owners on anything that is needed after the house is sold, is so important. Thank you to [name removed] for making us feel taking care of.
City of Westlake, on Oct 27, 2025
Great quality homes and outstanding response from master care
City of Westlake, on Oct 25, 2025
[name removed] and [name removed] were fantastic. They followed up everytime. Quality of landscaping could be improved
City of Westlake, on Oct 14, 2025
We had an exceptional experience with our builder and superintendent [name removed]. [name removed] is very knowledgeable, respectful and punctual. He’s surely a value add to the [name removed] family.
City of Westlake, on Oct 08, 2025
[name removed] works hard to resolve any issues we may have had.
City of Westlake, on Oct 07, 2025
[name removed], [name removed], and [name removed] were great throughout the process...Great customer service..great follow up...i am completely satisfied with their service.
City of Westlake, on Oct 03, 2025
Having [name removed] as a Mastercare rep has made my experience nothing but amazing. His attention to detail, punctuality, professionalism and caring attribute is what every Mastercare rep should be like. If you continue to hire employees like [name removed], I can assure you more customers will be happy knowing that they will be taken care of.
City of Westlake, on Sep 22, 2025
I’ve had a fantastic experience with [name removed] from the very first time I walked into the sales center. From starting the building process to working with my Mastercare rep, the experience has been great! The only think I disliked is that [name removed] removed deed restrictions when building the Pines. There are way to many investment properties and renters that don’t care about the homes they’re living in. That part is a real shame and reflects poorly on our community.
City of Westlake, on Sep 19, 2025
The customer service that helped us through a process
City of Westlake, on Sep 16, 2025
What I liked most about my experience with Minto Communities – USA was the overall professionalism and quality of their work. The homes are beautifully designed, energy-efficient, and built with attention to detail. The process from start to finish felt organized, and the team was responsive and willing to answer questions along the way. I also appreciated the sense of community they create with thoughtful layouts, amenities, and green spaces. Honestly, there wasn’t much to dislike – as with any new build there were small things that needed follow-up, but Minto’s team made sure those details were handled quickly and fairly. Overall, I’m very happy with my experience.
City of Westlake, on Sep 11, 2025
Our builder and team of [name removed] is excellent and attentive to detail.
City of Westlake, on Sep 09, 2025
Everything from the Sale, Selecting Options, Construction & Mastercare has been excellent.
City of Westlake, on Sep 08, 2025
We’ve had an excellent experience with [name removed], and I want to highlight two people in particular who went above and beyond for us: [name removed] (Supervisor, Mastercare at Minto) and [name removed] (Superintendent). From day one, both [name removed] and [name removed] have provided exceptional customer service. They were always professional, responsive, and proactive in addressing every issue we raised—big or small. What really stood out was how quickly they followed through and made sure things weren’t just fixed, but fixed right. [name removed]’s attention to detail and commitment to ensuring our satisfaction made the entire process smooth and stress-free. [name removed]’s hands-on approach and clear communication gave us confidence that our home was in great care. It’s rare to come across a team so dedicated to their homeowners. Thanks to [name removed] and [name removed], every concern was resolved quickly, and we couldn’t be happier with the outcome. We’re grateful to both of them and to [name removed] for delivering not just a beautiful home, but also a top-notch customer experience.