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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
City of Westlake, on Jan 23, 2026
We appreciated the overall design of the community and the look of the homes. The neighborhoods are well-planned, visually appealing, and have a great sense of layout and flow. The sales staff was generally friendly and responsive during the buying process and even after we moved in. We also appreciated the fairly quick responses and follow-up regarding any potential issues.
City of Westlake, on Jan 31, 2026
Goes the extra mile for satisfaction, fixed things I didn't even expect them to fix. Just overall amazing communication and customer service and great experience building. We are very impressed with the quality compared to other builders.
City of Westlake, FL, on Jan 31, 2026
[Translated from ES] It was truly a wonderful experience, everyone is excellent, [name removed], [name removed], [name removed], the whole team has done an excellent job, I am very happy and grateful.
City of Westlake, on Jan 22, 2026
How issues that came up were handled. [name removed] was on top of things and made sure I was taken care of.
City of Westlake, FL, on Jan 23, 2026
I like my house, it’s beautiful. [name removed] the builder and all his team did a good job. The house was set to be done before thanksgiving and it was done before. [name removed] and [name removed] the builder did good customer service, they are explaining every details about the house. I’m so grateful for them. Thank you to [name removed] the builder did, [name removed] the broker and all the team for a wonderful job. I like the landscaping. All the plants, all the palm trees. Everywhere looks beautiful. Breathing for all the Christmas decorations. I have no dislike, everything perfectly done.
City of Westlake, on Jan 30, 2026
Loved [name removed] super friendly & personable.
City of Westlake, FL, on Jan 19, 2026
I loved everything about this expereince!
City of Westlake, on Jan 21, 2026
Any issues, while not many, were resolved. Easy to work with [name removed].
City of Westlake, on Jan 28, 2026
So far everything has been great in our new home, the Minto [name removed] team we were assigned always goes above and beyond to help us when needed. [name removed] has been such a delight specifically, from day one- even beyond the scheduled appointments he has been there to help and guide us throughout the past months making everything such a smooth process. For scheduled appointments he always takes his time and makes us feel valued rather than rushed, which we appreciate greatly as new home owners who are doing this all for the first time. As friends and family start to look into [name removed] over the next few years, we have already mentioned they need to request [name removed], [name removed], and [name removed] as their team if they want the best care like we have had.
City of Westlake, FL, on Jan 14, 2026
Everything is great I have no Complaints
City of Westlake, on Jan 20, 2026
We had a great experience during the entire process of building our home.
City of Westlake, on Jan 27, 2026
my garage floor has numerous cracks. The cracks are within the limits but so many cracks within the limit should be addressed with a garage paint.
City of Westlake, FL, on Jan 14, 2026
I liked the communication and updates with the builder throughout the process.
City of Westlake, on Jan 19, 2026
[Translated from ES] Excellent service from the contractor who assisted us.
City of Westlake, on Jan 27, 2026
Such a smooth process overall. They made me comfortable as a first time homebuyer
City of Westlake, FL, on Jan 11, 2026
I appreciated how well the team communicated throughout the building process. They kept me informed and up to date every step of the way, which made the entire experience from contract to move-in smooth and reassuring.
City of Westlake, on Jan 14, 2026
[Translated from ES] What we liked most was that after we had been living in the house, they were attentive to the details afterwards.
City of Westlake, on Jan 23, 2026
There were no dislikes at all. Everyone was more than helpful with the entire process. [name removed] helping at the end and making sure everything was taken care of if it didn’t work was extremely helpful. He is still helping us out with anything we need. He is so punctual on answering a text or a phone call, and always has an answer for us or direct us in the right direction.
City of Westlake, on Jan 06, 2026
I have enjoyed working with our builder [name removed] and [name removed].
City of Westlake, FL, on Jan 11, 2026
I loved the service and how easy the whole process was. The staff was very friendly.
City of Westlake, on Jan 05, 2026
The best experience I’ve had with my HOA has been with my master HOA representative, [name removed]. Anytime an issue has come up, he has been there every step of the way to make sure it was resolved quickly and correctly. I truly hope everyone is fortunate enough to have [name removed] as their master HOA contact. He has consistently turned every negative situation into a positive one, and his support has made all the difference.
City of Westlake, FL, on Jan 09, 2026
[Translated from ES] THE KINDNESS OF THE STAFF
City of Westlake, on Jan 18, 2026
[name removed] is spectacular in quality of houses
City of Westlake, on Jan 02, 2026
The ease in which we were able to communicate with our Project Manager, Master Care Representative, and Sales Representative. The process from start to end was straight forward and easy to follow. There was always someone available to answer any of our questions as first time home buyers.
City of Westlake, FL, on Jan 08, 2026
[name removed] was great. Very responsive and proactive with any questions and concerns I had.
City of Westlake, on Jan 15, 2026
My experience with [name removed] has been very poor. We had a shower pan leak, and our superintendent did not plan accordingly prior to going on paternity leave; his supervisor then took his time following up. It took over two weeks for the leak detection company to find the leak because they refused to open the ceiling below or take responsibility. After many complaints about my family being unable to use the shower, the ceiling was finally opened, but it then took too long to find materials. Now, the shower floor is completely slanted. When we complained about it, we were actually laughed at. Even after the superintendent returned from paternity leave, the shower was still not finished. Furthermore, the workers did not cover the area properly, leaving dust all over the place. When we requested a cleaning company, they never showed up. Both the superintendent and the supervisor stopped answering their phones. We eventually got sick and tired of the mess and hired a cleaning company ourselves at the last minute. While we were eventually refunded the money, every repair required a constant follow-up on our part, which was mentally draining. The superintendent never took ownership of missed appointments or mishaps and even belittled us regarding our complaints. The shower floor remains uneven and uncomfortable to use, and it will now have to come out of our own pocket to fix it properly. We are mentally exhausted by all the 'minor' issues that occurred. We are completely unhappy with [name removed] and [name removed]. This doesn't even include the issues we had with the sod and how horrible our downstairs ceiling still looks.
City of Westlake, on Dec 31, 2025
I enjoy the help that we received from minto customer rep. He took great care of us and always followed up with me regarding any issues. Great Job!!
City of Westlake, FL, on Jan 08, 2026
The services provided [name removed] (Sales), [name removed] (Interiors) and [name removed] (Construction) were above & beyond Excellent! The team made our home buying experience a very pleasant one.
City of Westlake, on Jan 13, 2026
Great customer service and prompt response and attention to any issues.
City of Westlake, on Dec 31, 2025
Like- MasterCare Manager [name removed] and Supervisor [name removed] went above and beyond to provide excellent warranty repair services - 100% recommend their warranty services Dislike how the Sales person did not have adequate knowledge for the option placement-orientation like hose bib which was installed in the incorrect location next to the default hose bib for which I paid an expensive option cost and has not been refunded because of [name removed]'s sales person [name removed] error. Also wish quality checks in all areas of homes were done with different trades prior to closing walk through and actual closing to avoid and deal with too many warranty issues throughout the home.
City of Westlake, FL, on Jan 08, 2026
Loved how everyone was always helpful and willing to assist should we have any questions
City of Westlake, on Jan 11, 2026
HOA fees (that were never explained) and lawn treatment, and poor communication. As well as paying for services such as the gate that we have not utilized once since I have moved here however as a resident despite this I still am responsible something that the construction workers use
City of Westlake, on Dec 31, 2025
We loved [name removed]. He was outstanding. There are no words to describe how fantastic and attentive he was throughout the entire process. He is the best, hands down!
City of Westlake, FL, on Jan 07, 2026
Everything went efficiently and everyone was more then willing to help.
City of Westlake, on Jan 09, 2026
Not repairing some defects in my new house in a timely matter. Not explaining thoroughly what is covered and for how long.
City of Westlake, on Dec 22, 2025
From build to post build, the team has been amazing, including [name removed] who has been exceptional in making sure we are happy with our home
City of Westlake, on Jan 08, 2026
Everyone is very helpful and personable special. Thank you to [name removed] for taking care of our needs
City of Westlake, FL, on Jan 02, 2026
[name removed] is a spectacular sales agent. She was extremely respondent to our questions and needs, friendly, and an absolute pleasure to work with.
City of Westlake, on Nov 16, 2025
Overall great experience. Only issue is had was replacing my refrigerator, however [name removed] was able to get it done!
City of Westlake, FL, on Jan 01, 2026
[Translated from ES] The kindness of everyone
City of Westlake, on Jan 07, 2026
I like the fact that issues got resolved quick and there was no run around with warranty issues. Can’t say there’s anything I disliked about the process. When we did our 6 month visit, it was very difficult to find any issues. We only had a small issue tha is being taken care of now, but it’s been a pleasant surprise all the alway around. Maybe looking to sell and build again soon with [name removed]
City of Westlake, on Nov 07, 2025
Our master care guy [name removed] was amazing! Tackled everything that we had issues with quickly. Easy to get a hold of and got back to me quickly!
City of Westlake, FL, on Dec 30, 2025
Every question or concern regarding the construction or finish of our house was handle very professional, [name removed], the construction manager, was alway available to correct or fix any issue in a timely manner in our new house, he really is a great asset to your company,
City of Westlake, on Jan 07, 2026
The hole experience has been so far so good
City of Westlake, on Oct 29, 2025
I loved everything about Master Care. [name removed] has been amazing in getting everything taken care of when we’ve needed her or when she’s walked the house with us for inspections. She follows up with the owners and makes sure vendors work with our daily schedule . I truly think that having a department where you follow up with the owners on anything that is needed after the house is sold, is so important. Thank you to [name removed] for making us feel taking care of.
City of Westlake, FL, on Dec 30, 2025
I enjoyed working with [name removed] and [name removed] through the build process. [name removed] was very thorough when explaining different options as well as availability. [name removed] was able to share every step of the process from beginning to end. We are very happy.
City of Westlake, on Jan 06, 2026
We love our HomeCare [name removed] experience. [name removed] has been amazing to work with during this process.
City of Westlake, FL, on Dec 25, 2025
It was a smooth process from start to finish. It was a pleasure working with the team who responds promptly and kept us informed throughout the whole process.
City of Westlake, on Jan 06, 2026
I love how quickly the repair was made and the quality of service I received. [name removed] kept his word and provided quick and quality service.
City of Westlake, on Oct 27, 2025
Great quality homes and outstanding response from master care
City of Westlake, FL, on Dec 24, 2025
Communication was top notch and thorough!
City of Westlake, on Jan 05, 2026
What I like with [name removed] is that everyone is knowledgeable and goes above and beyond my expectations.
City of Westlake, on Oct 25, 2025
[name removed] and [name removed] were fantastic. They followed up everytime. Quality of landscaping could be improved
City of Westlake, FL, on Dec 23, 2025
[name removed] was very informative throughout the process.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
City of Westlake, FL, on Jan 31, 2026
[Translated from ES] It was truly a wonderful experience, everyone is excellent, [name removed], [name removed], [name removed], the whole team has done an excellent job, I am very happy and grateful.
City of Westlake, FL, on Jan 23, 2026
I like my house, it’s beautiful. [name removed] the builder and all his team did a good job. The house was set to be done before thanksgiving and it was done before. [name removed] and [name removed] the builder did good customer service, they are explaining every details about the house. I’m so grateful for them. Thank you to [name removed] the builder did, [name removed] the broker and all the team for a wonderful job. I like the landscaping. All the plants, all the palm trees. Everywhere looks beautiful. Breathing for all the Christmas decorations. I have no dislike, everything perfectly done.
City of Westlake, FL, on Jan 19, 2026
I loved everything about this expereince!
City of Westlake, FL, on Jan 14, 2026
Everything is great I have no Complaints
City of Westlake, FL, on Jan 14, 2026
I liked the communication and updates with the builder throughout the process.
City of Westlake, FL, on Jan 11, 2026
I appreciated how well the team communicated throughout the building process. They kept me informed and up to date every step of the way, which made the entire experience from contract to move-in smooth and reassuring.
City of Westlake, FL, on Jan 11, 2026
I loved the service and how easy the whole process was. The staff was very friendly.
City of Westlake, FL, on Jan 09, 2026
[Translated from ES] THE KINDNESS OF THE STAFF
City of Westlake, FL, on Jan 08, 2026
[name removed] was great. Very responsive and proactive with any questions and concerns I had.
City of Westlake, FL, on Jan 08, 2026
The services provided [name removed] (Sales), [name removed] (Interiors) and [name removed] (Construction) were above & beyond Excellent! The team made our home buying experience a very pleasant one.
City of Westlake, FL, on Jan 08, 2026
Loved how everyone was always helpful and willing to assist should we have any questions
City of Westlake, FL, on Jan 07, 2026
Everything went efficiently and everyone was more then willing to help.
City of Westlake, FL, on Jan 02, 2026
[name removed] is a spectacular sales agent. She was extremely respondent to our questions and needs, friendly, and an absolute pleasure to work with.
City of Westlake, FL, on Jan 01, 2026
[Translated from ES] The kindness of everyone
City of Westlake, FL, on Dec 30, 2025
Every question or concern regarding the construction or finish of our house was handle very professional, [name removed], the construction manager, was alway available to correct or fix any issue in a timely manner in our new house, he really is a great asset to your company,
City of Westlake, FL, on Dec 30, 2025
I enjoyed working with [name removed] and [name removed] through the build process. [name removed] was very thorough when explaining different options as well as availability. [name removed] was able to share every step of the process from beginning to end. We are very happy.
City of Westlake, FL, on Dec 25, 2025
It was a smooth process from start to finish. It was a pleasure working with the team who responds promptly and kept us informed throughout the whole process.
City of Westlake, FL, on Dec 24, 2025
Communication was top notch and thorough!
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
City of Westlake, on Jan 31, 2026
Goes the extra mile for satisfaction, fixed things I didn't even expect them to fix. Just overall amazing communication and customer service and great experience building. We are very impressed with the quality compared to other builders.
City of Westlake, on Jan 30, 2026
Loved [name removed] super friendly & personable.
City of Westlake, on Jan 28, 2026
So far everything has been great in our new home, the Minto [name removed] team we were assigned always goes above and beyond to help us when needed. [name removed] has been such a delight specifically, from day one- even beyond the scheduled appointments he has been there to help and guide us throughout the past months making everything such a smooth process. For scheduled appointments he always takes his time and makes us feel valued rather than rushed, which we appreciate greatly as new home owners who are doing this all for the first time. As friends and family start to look into [name removed] over the next few years, we have already mentioned they need to request [name removed], [name removed], and [name removed] as their team if they want the best care like we have had.
City of Westlake, on Jan 27, 2026
my garage floor has numerous cracks. The cracks are within the limits but so many cracks within the limit should be addressed with a garage paint.
City of Westlake, on Jan 27, 2026
Such a smooth process overall. They made me comfortable as a first time homebuyer
City of Westlake, on Jan 23, 2026
There were no dislikes at all. Everyone was more than helpful with the entire process. [name removed] helping at the end and making sure everything was taken care of if it didn’t work was extremely helpful. He is still helping us out with anything we need. He is so punctual on answering a text or a phone call, and always has an answer for us or direct us in the right direction.
City of Westlake, on Jan 18, 2026
[name removed] is spectacular in quality of houses
City of Westlake, on Jan 15, 2026
My experience with [name removed] has been very poor. We had a shower pan leak, and our superintendent did not plan accordingly prior to going on paternity leave; his supervisor then took his time following up. It took over two weeks for the leak detection company to find the leak because they refused to open the ceiling below or take responsibility. After many complaints about my family being unable to use the shower, the ceiling was finally opened, but it then took too long to find materials. Now, the shower floor is completely slanted. When we complained about it, we were actually laughed at. Even after the superintendent returned from paternity leave, the shower was still not finished. Furthermore, the workers did not cover the area properly, leaving dust all over the place. When we requested a cleaning company, they never showed up. Both the superintendent and the supervisor stopped answering their phones. We eventually got sick and tired of the mess and hired a cleaning company ourselves at the last minute. While we were eventually refunded the money, every repair required a constant follow-up on our part, which was mentally draining. The superintendent never took ownership of missed appointments or mishaps and even belittled us regarding our complaints. The shower floor remains uneven and uncomfortable to use, and it will now have to come out of our own pocket to fix it properly. We are mentally exhausted by all the 'minor' issues that occurred. We are completely unhappy with [name removed] and [name removed]. This doesn't even include the issues we had with the sod and how horrible our downstairs ceiling still looks.
City of Westlake, on Jan 13, 2026
Great customer service and prompt response and attention to any issues.
City of Westlake, on Jan 11, 2026
HOA fees (that were never explained) and lawn treatment, and poor communication. As well as paying for services such as the gate that we have not utilized once since I have moved here however as a resident despite this I still am responsible something that the construction workers use
City of Westlake, on Jan 09, 2026
Not repairing some defects in my new house in a timely matter. Not explaining thoroughly what is covered and for how long.
City of Westlake, on Jan 08, 2026
Everyone is very helpful and personable special. Thank you to [name removed] for taking care of our needs
City of Westlake, on Jan 07, 2026
I like the fact that issues got resolved quick and there was no run around with warranty issues. Can’t say there’s anything I disliked about the process. When we did our 6 month visit, it was very difficult to find any issues. We only had a small issue tha is being taken care of now, but it’s been a pleasant surprise all the alway around. Maybe looking to sell and build again soon with [name removed]
City of Westlake, on Jan 07, 2026
The hole experience has been so far so good
City of Westlake, on Jan 06, 2026
We love our HomeCare [name removed] experience. [name removed] has been amazing to work with during this process.
City of Westlake, on Jan 06, 2026
I love how quickly the repair was made and the quality of service I received. [name removed] kept his word and provided quick and quality service.
City of Westlake, on Jan 05, 2026
What I like with [name removed] is that everyone is knowledgeable and goes above and beyond my expectations.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
City of Westlake, on Jan 23, 2026
We appreciated the overall design of the community and the look of the homes. The neighborhoods are well-planned, visually appealing, and have a great sense of layout and flow. The sales staff was generally friendly and responsive during the buying process and even after we moved in. We also appreciated the fairly quick responses and follow-up regarding any potential issues.
City of Westlake, on Jan 22, 2026
How issues that came up were handled. [name removed] was on top of things and made sure I was taken care of.
City of Westlake, on Jan 21, 2026
Any issues, while not many, were resolved. Easy to work with [name removed].
City of Westlake, on Jan 20, 2026
We had a great experience during the entire process of building our home.
City of Westlake, on Jan 19, 2026
[Translated from ES] Excellent service from the contractor who assisted us.
City of Westlake, on Jan 14, 2026
[Translated from ES] What we liked most was that after we had been living in the house, they were attentive to the details afterwards.
City of Westlake, on Jan 06, 2026
I have enjoyed working with our builder [name removed] and [name removed].
City of Westlake, on Jan 05, 2026
The best experience I’ve had with my HOA has been with my master HOA representative, [name removed]. Anytime an issue has come up, he has been there every step of the way to make sure it was resolved quickly and correctly. I truly hope everyone is fortunate enough to have [name removed] as their master HOA contact. He has consistently turned every negative situation into a positive one, and his support has made all the difference.
City of Westlake, on Jan 02, 2026
The ease in which we were able to communicate with our Project Manager, Master Care Representative, and Sales Representative. The process from start to end was straight forward and easy to follow. There was always someone available to answer any of our questions as first time home buyers.
City of Westlake, on Dec 31, 2025
I enjoy the help that we received from minto customer rep. He took great care of us and always followed up with me regarding any issues. Great Job!!
City of Westlake, on Dec 31, 2025
Like- MasterCare Manager [name removed] and Supervisor [name removed] went above and beyond to provide excellent warranty repair services - 100% recommend their warranty services Dislike how the Sales person did not have adequate knowledge for the option placement-orientation like hose bib which was installed in the incorrect location next to the default hose bib for which I paid an expensive option cost and has not been refunded because of [name removed]'s sales person [name removed] error. Also wish quality checks in all areas of homes were done with different trades prior to closing walk through and actual closing to avoid and deal with too many warranty issues throughout the home.
City of Westlake, on Dec 31, 2025
We loved [name removed]. He was outstanding. There are no words to describe how fantastic and attentive he was throughout the entire process. He is the best, hands down!
City of Westlake, on Dec 22, 2025
From build to post build, the team has been amazing, including [name removed] who has been exceptional in making sure we are happy with our home
City of Westlake, on Nov 16, 2025
Overall great experience. Only issue is had was replacing my refrigerator, however [name removed] was able to get it done!
City of Westlake, on Nov 07, 2025
Our master care guy [name removed] was amazing! Tackled everything that we had issues with quickly. Easy to get a hold of and got back to me quickly!
City of Westlake, on Oct 29, 2025
I loved everything about Master Care. [name removed] has been amazing in getting everything taken care of when we’ve needed her or when she’s walked the house with us for inspections. She follows up with the owners and makes sure vendors work with our daily schedule . I truly think that having a department where you follow up with the owners on anything that is needed after the house is sold, is so important. Thank you to [name removed] for making us feel taking care of.
City of Westlake, on Oct 27, 2025
Great quality homes and outstanding response from master care