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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
City of Westlake, on Feb 20, 2026
[name removed] was amazing! He was responsive, caring and personable.
City of Westlake, FL, on Feb 22, 2026
[name removed] kept us informed of every step in the buying process. [name removed] was a dream to work with during the build. Awesome experience.
City of Westlake, on Feb 19, 2026
I’ve now been in my home for nearly a year, and I wanted to share balanced feedback on my experience. Overall, my experience has been positive, and I’m grateful for the support I’ve received—especially from [name removed]. Although he was not my original MasterCare contact, he stepped in and consistently went above and beyond to help resolve outstanding items. He was patient, communicative, and genuinely supportive throughout the process, even during moments of understandable frustration on my part. Thanks to his efforts, all known issues in my home have now been addressed. I would highly recommend him to any homeowner. That said, my particular home required more repairs and follow-up visits than I would have expected in a new build. Over the course of the year, I had to take multiple days off work to accommodate service appointments. While my employer was understanding, this created real disruption and stress that I would not anticipate when purchasing a new construction home. I also want to raise a specific concern regarding the mailbox and HOA transition at move-in. I was told my mailbox would be available upon closing, but it was not. As a result, I did not receive HOA statements or notices, which led to late fees and ultimately approximately $1,800 in legal charges. Attempts to retrieve mail from the temporary Loxahatchee location were inconsistent, and at times the mail had been redirected elsewhere. I believe this situation could have been prevented with clearer coordination and proactive outreach to new homeowners. This experience was particularly disappointing and remains unresolved from my perspective. Despite these challenges, I do appreciate the overall responsiveness and care shown by Minto representatives again, especially [name removed]. My intent in sharing this is constructive: to acknowledge what was done well while also highlighting areas where the homeowner onboarding and communication process could be strengthened for future residents. If helpful, I’m open to discussing the mailbox/HOA issue further and can provide documentation of the timeline and related charges. Thank you for the opportunity to share my experience.
City of Westlake, on Feb 20, 2026
[name removed] has been wonderful since day one! Always answers or gets back to us in a timely manner. Has always been professional and very friendly. Has taken care of all of our issues and or concerns. Couldn’t ask for anyone better. He’s awesome!!
City of Westlake, on Feb 18, 2026
How on top of everything everyone is and good communication
City of Westlake, FL, on Feb 20, 2026
Overall, we had a very positive purchase experience from contract through move-in. The process was well organized and the team kept us informed at each step. [name removed] was consistently responsive and proactive with updates, which made things easy even when we were remote. Our construction superintendent, [name removed], did an excellent job coordinating work and keeping the build on track, and the final walkthrough/handoff was thorough and reassuring. We appreciate everyone’s professionalism and support throughout the journey.
City of Westlake, on Feb 16, 2026
Awesome experience! As a first time home buyer, the entire process was easy and everyone has been amazing!
City of Westlake, on Feb 17, 2026
Like: builder ([name removed]) and inspector ([name removed]). Great guys who really went above and beyond to make us feel like if we had an issues they would be resolved. Dislike: The process of selecting the items to build the home felt really quick and dense. Not sure if this is a solvable problem, but if there was a way minto could invest in a 3d rendering software to more easily see what the selections might look like together, it would be great. In fact, I might have selected more upgrades (e.g.-tiles) if I had a better sense of what the final product would look like.
City of Westlake, FL, on Feb 16, 2026
[name removed] was fantastic and I am very grateful for his wealth of knowledge, focus, and open communication. His professionalism, integrity, and warm nature helped me build great trust. Thank you, [name removed]
City of Westlake, on Feb 09, 2026
My experience with [name removed] has been exceptional, He's very knowledgeable and friendly. It was a pleasure dealing with [name removed]
City of Westlake, on Feb 15, 2026
I like [name removed] professionalism. The process was transparent and everyone made us feel welcomed
City of Westlake, FL, on Feb 15, 2026
[name removed] was super nice and friendly.The same for [name removed], my contractor. I lam looking forward to buying my second one
City of Westlake, on Feb 06, 2026
The experience buying the house so far has been spectacular
City of Westlake, FL, on Feb 09, 2026
It was easy to work with our sales agent and home superintendent throughout the process. They were very helpful and listened to all of our needs.
City of Westlake, on Feb 11, 2026
Our Sales [name removed] [name removed] was absolutely amazing. She was informative, professional, and she had a real good sense of humor which made our home buying process less tense.
City of Westlake, on Feb 05, 2026
[name removed] was extremely helpful, professional and we highly recommend him to the next customer. Thanks [name removed]!
City of Westlake, FL, on Feb 05, 2026
What I liked most about the purchase experience—from contract to move-in—was how smooth and well-organized the entire process felt. Communication was clear and consistent from [name removed] and [name removed], timelines were met, and any questions or concerns I had were addressed quickly. That made the whole experience feel low-stress and gave me confidence every step of the way.
City of Westlake, on Feb 10, 2026
Whenever any small or necessary issue arises with my home, [name removed] from Mastercare, is always on point to resolve any issues.
City of Westlake, on Feb 04, 2026
My year appointments are not completed but I am filling out the survey in good faith
City of Westlake, FL, on Feb 04, 2026
Everything was great and professional. Thank you.
City of Westlake, on Feb 10, 2026
Mental completed in a very timely manner. I’m a very professional and high-quality work.
City of Westlake, FL, on Jan 31, 2026
[Translated from ES] It was truly a wonderful experience, everyone is excellent, [name removed], [name removed], [name removed], the whole team has done an excellent job, I am very happy and grateful.
City of Westlake, on Feb 04, 2026
The sales person [name removed], the Super [name removed] and [name removed] ( Mastercare ) all awesome
City of Westlake, on Feb 09, 2026
Personal attention that has been received throughout our build.
City of Westlake, on Jan 23, 2026
We appreciated the overall design of the community and the look of the homes. The neighborhoods are well-planned, visually appealing, and have a great sense of layout and flow. The sales staff was generally friendly and responsive during the buying process and even after we moved in. We also appreciated the fairly quick responses and follow-up regarding any potential issues.
City of Westlake, FL, on Jan 23, 2026
I like my house, it’s beautiful. [name removed] the builder and all his team did a good job. The house was set to be done before thanksgiving and it was done before. [name removed] and [name removed] the builder did good customer service, they are explaining every details about the house. I’m so grateful for them. Thank you to [name removed] the builder did, [name removed] the broker and all the team for a wonderful job. I like the landscaping. All the plants, all the palm trees. Everywhere looks beautiful. Breathing for all the Christmas decorations. I have no dislike, everything perfectly done.
City of Westlake, on Feb 07, 2026
What I like most about the [name removed] community is their attentiveness and follow-up. They take concerns seriously and make sure issues are resolved rather than forgotten.
City of Westlake, FL, on Jan 19, 2026
I loved everything about this expereince!
City of Westlake, on Jan 22, 2026
How issues that came up were handled. [name removed] was on top of things and made sure I was taken care of.
City of Westlake, on Feb 04, 2026
the hours are only M-F working hours only and the hoa never called me back . they had to fix my account after me calling 4 times and still no call back just a text but it's still not clear . the bathroom door I was told they will order and the company will reinstall still no news on that as well.
City of Westlake, FL, on Jan 14, 2026
Everything is great I have no Complaints
City of Westlake, on Jan 21, 2026
Any issues, while not many, were resolved. Easy to work with [name removed].
City of Westlake, on Jan 31, 2026
Goes the extra mile for satisfaction, fixed things I didn't even expect them to fix. Just overall amazing communication and customer service and great experience building. We are very impressed with the quality compared to other builders.
City of Westlake, FL, on Jan 14, 2026
I liked the communication and updates with the builder throughout the process.
City of Westlake, on Jan 20, 2026
We had a great experience during the entire process of building our home.
City of Westlake, on Jan 30, 2026
Loved [name removed] super friendly & personable.
City of Westlake, FL, on Jan 11, 2026
I appreciated how well the team communicated throughout the building process. They kept me informed and up to date every step of the way, which made the entire experience from contract to move-in smooth and reassuring.
City of Westlake, on Jan 19, 2026
[Translated from ES] Excellent service from the contractor who assisted us.
City of Westlake, on Jan 28, 2026
So far everything has been great in our new home, the Minto [name removed] team we were assigned always goes above and beyond to help us when needed. [name removed] has been such a delight specifically, from day one- even beyond the scheduled appointments he has been there to help and guide us throughout the past months making everything such a smooth process. For scheduled appointments he always takes his time and makes us feel valued rather than rushed, which we appreciate greatly as new home owners who are doing this all for the first time. As friends and family start to look into [name removed] over the next few years, we have already mentioned they need to request [name removed], [name removed], and [name removed] as their team if they want the best care like we have had.
City of Westlake, FL, on Jan 11, 2026
I loved the service and how easy the whole process was. The staff was very friendly.
City of Westlake, on Jan 14, 2026
[Translated from ES] What we liked most was that after we had been living in the house, they were attentive to the details afterwards.
City of Westlake, on Jan 27, 2026
my garage floor has numerous cracks. The cracks are within the limits but so many cracks within the limit should be addressed with a garage paint.
City of Westlake, on Jan 06, 2026
I have enjoyed working with our builder [name removed] and [name removed].
City of Westlake, FL, on Jan 09, 2026
[Translated from ES] THE KINDNESS OF THE STAFF
City of Westlake, on Jan 27, 2026
Such a smooth process overall. They made me comfortable as a first time homebuyer
City of Westlake, on Jan 05, 2026
The best experience I’ve had with my HOA has been with my master HOA representative, [name removed]. Anytime an issue has come up, he has been there every step of the way to make sure it was resolved quickly and correctly. I truly hope everyone is fortunate enough to have [name removed] as their master HOA contact. He has consistently turned every negative situation into a positive one, and his support has made all the difference.
City of Westlake, FL, on Jan 08, 2026
[name removed] was great. Very responsive and proactive with any questions and concerns I had.
City of Westlake, on Jan 23, 2026
There were no dislikes at all. Everyone was more than helpful with the entire process. [name removed] helping at the end and making sure everything was taken care of if it didn’t work was extremely helpful. He is still helping us out with anything we need. He is so punctual on answering a text or a phone call, and always has an answer for us or direct us in the right direction.
City of Westlake, on Jan 02, 2026
The ease in which we were able to communicate with our Project Manager, Master Care Representative, and Sales Representative. The process from start to end was straight forward and easy to follow. There was always someone available to answer any of our questions as first time home buyers.
City of Westlake, FL, on Jan 08, 2026
The services provided [name removed] (Sales), [name removed] (Interiors) and [name removed] (Construction) were above & beyond Excellent! The team made our home buying experience a very pleasant one.
City of Westlake, on Dec 31, 2025
I enjoy the help that we received from minto customer rep. He took great care of us and always followed up with me regarding any issues. Great Job!!
City of Westlake, FL, on Jan 08, 2026
Loved how everyone was always helpful and willing to assist should we have any questions
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
City of Westlake, FL, on Feb 22, 2026
[name removed] kept us informed of every step in the buying process. [name removed] was a dream to work with during the build. Awesome experience.
City of Westlake, FL, on Feb 20, 2026
Overall, we had a very positive purchase experience from contract through move-in. The process was well organized and the team kept us informed at each step. [name removed] was consistently responsive and proactive with updates, which made things easy even when we were remote. Our construction superintendent, [name removed], did an excellent job coordinating work and keeping the build on track, and the final walkthrough/handoff was thorough and reassuring. We appreciate everyone’s professionalism and support throughout the journey.
City of Westlake, FL, on Feb 16, 2026
[name removed] was fantastic and I am very grateful for his wealth of knowledge, focus, and open communication. His professionalism, integrity, and warm nature helped me build great trust. Thank you, [name removed]
City of Westlake, FL, on Feb 15, 2026
[name removed] was super nice and friendly.The same for [name removed], my contractor. I lam looking forward to buying my second one
City of Westlake, FL, on Feb 09, 2026
It was easy to work with our sales agent and home superintendent throughout the process. They were very helpful and listened to all of our needs.
City of Westlake, FL, on Feb 05, 2026
What I liked most about the purchase experience—from contract to move-in—was how smooth and well-organized the entire process felt. Communication was clear and consistent from [name removed] and [name removed], timelines were met, and any questions or concerns I had were addressed quickly. That made the whole experience feel low-stress and gave me confidence every step of the way.
City of Westlake, FL, on Feb 04, 2026
Everything was great and professional. Thank you.
City of Westlake, FL, on Jan 31, 2026
[Translated from ES] It was truly a wonderful experience, everyone is excellent, [name removed], [name removed], [name removed], the whole team has done an excellent job, I am very happy and grateful.
City of Westlake, FL, on Jan 23, 2026
I like my house, it’s beautiful. [name removed] the builder and all his team did a good job. The house was set to be done before thanksgiving and it was done before. [name removed] and [name removed] the builder did good customer service, they are explaining every details about the house. I’m so grateful for them. Thank you to [name removed] the builder did, [name removed] the broker and all the team for a wonderful job. I like the landscaping. All the plants, all the palm trees. Everywhere looks beautiful. Breathing for all the Christmas decorations. I have no dislike, everything perfectly done.
City of Westlake, FL, on Jan 19, 2026
I loved everything about this expereince!
City of Westlake, FL, on Jan 14, 2026
Everything is great I have no Complaints
City of Westlake, FL, on Jan 14, 2026
I liked the communication and updates with the builder throughout the process.
City of Westlake, FL, on Jan 11, 2026
I appreciated how well the team communicated throughout the building process. They kept me informed and up to date every step of the way, which made the entire experience from contract to move-in smooth and reassuring.
City of Westlake, FL, on Jan 11, 2026
I loved the service and how easy the whole process was. The staff was very friendly.
City of Westlake, FL, on Jan 09, 2026
[Translated from ES] THE KINDNESS OF THE STAFF
City of Westlake, FL, on Jan 08, 2026
[name removed] was great. Very responsive and proactive with any questions and concerns I had.
City of Westlake, FL, on Jan 08, 2026
The services provided [name removed] (Sales), [name removed] (Interiors) and [name removed] (Construction) were above & beyond Excellent! The team made our home buying experience a very pleasant one.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
City of Westlake, on Feb 20, 2026
[name removed] has been wonderful since day one! Always answers or gets back to us in a timely manner. Has always been professional and very friendly. Has taken care of all of our issues and or concerns. Couldn’t ask for anyone better. He’s awesome!!
City of Westlake, on Feb 18, 2026
How on top of everything everyone is and good communication
City of Westlake, on Feb 17, 2026
Like: builder ([name removed]) and inspector ([name removed]). Great guys who really went above and beyond to make us feel like if we had an issues they would be resolved. Dislike: The process of selecting the items to build the home felt really quick and dense. Not sure if this is a solvable problem, but if there was a way minto could invest in a 3d rendering software to more easily see what the selections might look like together, it would be great. In fact, I might have selected more upgrades (e.g.-tiles) if I had a better sense of what the final product would look like.
City of Westlake, on Feb 15, 2026
I like [name removed] professionalism. The process was transparent and everyone made us feel welcomed
City of Westlake, on Feb 11, 2026
Our Sales [name removed] [name removed] was absolutely amazing. She was informative, professional, and she had a real good sense of humor which made our home buying process less tense.
City of Westlake, on Feb 10, 2026
Whenever any small or necessary issue arises with my home, [name removed] from Mastercare, is always on point to resolve any issues.
City of Westlake, on Feb 10, 2026
Mental completed in a very timely manner. I’m a very professional and high-quality work.
City of Westlake, on Feb 09, 2026
Personal attention that has been received throughout our build.
City of Westlake, on Feb 07, 2026
What I like most about the [name removed] community is their attentiveness and follow-up. They take concerns seriously and make sure issues are resolved rather than forgotten.
City of Westlake, on Feb 04, 2026
the hours are only M-F working hours only and the hoa never called me back . they had to fix my account after me calling 4 times and still no call back just a text but it's still not clear . the bathroom door I was told they will order and the company will reinstall still no news on that as well.
City of Westlake, on Jan 31, 2026
Goes the extra mile for satisfaction, fixed things I didn't even expect them to fix. Just overall amazing communication and customer service and great experience building. We are very impressed with the quality compared to other builders.
City of Westlake, on Jan 30, 2026
Loved [name removed] super friendly & personable.
City of Westlake, on Jan 28, 2026
So far everything has been great in our new home, the Minto [name removed] team we were assigned always goes above and beyond to help us when needed. [name removed] has been such a delight specifically, from day one- even beyond the scheduled appointments he has been there to help and guide us throughout the past months making everything such a smooth process. For scheduled appointments he always takes his time and makes us feel valued rather than rushed, which we appreciate greatly as new home owners who are doing this all for the first time. As friends and family start to look into [name removed] over the next few years, we have already mentioned they need to request [name removed], [name removed], and [name removed] as their team if they want the best care like we have had.
City of Westlake, on Jan 27, 2026
my garage floor has numerous cracks. The cracks are within the limits but so many cracks within the limit should be addressed with a garage paint.
City of Westlake, on Jan 27, 2026
Such a smooth process overall. They made me comfortable as a first time homebuyer
City of Westlake, on Jan 23, 2026
There were no dislikes at all. Everyone was more than helpful with the entire process. [name removed] helping at the end and making sure everything was taken care of if it didn’t work was extremely helpful. He is still helping us out with anything we need. He is so punctual on answering a text or a phone call, and always has an answer for us or direct us in the right direction.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
City of Westlake, on Feb 20, 2026
[name removed] was amazing! He was responsive, caring and personable.
City of Westlake, on Feb 19, 2026
I’ve now been in my home for nearly a year, and I wanted to share balanced feedback on my experience. Overall, my experience has been positive, and I’m grateful for the support I’ve received—especially from [name removed]. Although he was not my original MasterCare contact, he stepped in and consistently went above and beyond to help resolve outstanding items. He was patient, communicative, and genuinely supportive throughout the process, even during moments of understandable frustration on my part. Thanks to his efforts, all known issues in my home have now been addressed. I would highly recommend him to any homeowner. That said, my particular home required more repairs and follow-up visits than I would have expected in a new build. Over the course of the year, I had to take multiple days off work to accommodate service appointments. While my employer was understanding, this created real disruption and stress that I would not anticipate when purchasing a new construction home. I also want to raise a specific concern regarding the mailbox and HOA transition at move-in. I was told my mailbox would be available upon closing, but it was not. As a result, I did not receive HOA statements or notices, which led to late fees and ultimately approximately $1,800 in legal charges. Attempts to retrieve mail from the temporary Loxahatchee location were inconsistent, and at times the mail had been redirected elsewhere. I believe this situation could have been prevented with clearer coordination and proactive outreach to new homeowners. This experience was particularly disappointing and remains unresolved from my perspective. Despite these challenges, I do appreciate the overall responsiveness and care shown by Minto representatives again, especially [name removed]. My intent in sharing this is constructive: to acknowledge what was done well while also highlighting areas where the homeowner onboarding and communication process could be strengthened for future residents. If helpful, I’m open to discussing the mailbox/HOA issue further and can provide documentation of the timeline and related charges. Thank you for the opportunity to share my experience.
City of Westlake, on Feb 16, 2026
Awesome experience! As a first time home buyer, the entire process was easy and everyone has been amazing!
City of Westlake, on Feb 09, 2026
My experience with [name removed] has been exceptional, He's very knowledgeable and friendly. It was a pleasure dealing with [name removed]
City of Westlake, on Feb 06, 2026
The experience buying the house so far has been spectacular
City of Westlake, on Feb 05, 2026
[name removed] was extremely helpful, professional and we highly recommend him to the next customer. Thanks [name removed]!
City of Westlake, on Feb 04, 2026
My year appointments are not completed but I am filling out the survey in good faith
City of Westlake, on Feb 04, 2026
The sales person [name removed], the Super [name removed] and [name removed] ( Mastercare ) all awesome
City of Westlake, on Jan 23, 2026
We appreciated the overall design of the community and the look of the homes. The neighborhoods are well-planned, visually appealing, and have a great sense of layout and flow. The sales staff was generally friendly and responsive during the buying process and even after we moved in. We also appreciated the fairly quick responses and follow-up regarding any potential issues.
City of Westlake, on Jan 22, 2026
How issues that came up were handled. [name removed] was on top of things and made sure I was taken care of.
City of Westlake, on Jan 21, 2026
Any issues, while not many, were resolved. Easy to work with [name removed].
City of Westlake, on Jan 20, 2026
We had a great experience during the entire process of building our home.
City of Westlake, on Jan 19, 2026
[Translated from ES] Excellent service from the contractor who assisted us.
City of Westlake, on Jan 14, 2026
[Translated from ES] What we liked most was that after we had been living in the house, they were attentive to the details afterwards.
City of Westlake, on Jan 06, 2026
I have enjoyed working with our builder [name removed] and [name removed].
City of Westlake, on Jan 05, 2026
The best experience I’ve had with my HOA has been with my master HOA representative, [name removed]. Anytime an issue has come up, he has been there every step of the way to make sure it was resolved quickly and correctly. I truly hope everyone is fortunate enough to have [name removed] as their master HOA contact. He has consistently turned every negative situation into a positive one, and his support has made all the difference.
City of Westlake, on Jan 02, 2026
The ease in which we were able to communicate with our Project Manager, Master Care Representative, and Sales Representative. The process from start to end was straight forward and easy to follow. There was always someone available to answer any of our questions as first time home buyers.