Top Homebuilder Ratings & Reviews

Minto Communities - USA

WestLake

561 Homeowner Reviews Completed Dec 2018 - Jun 2020

Overall Satisfaction

4.7
Customers' overall satisfaction
4.6
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.9

Home Personalization Experience

4.8

Lender Experience

4.7

Construction Experience

4.9

Customer Care Experience

4.9

Home Readiness

4.7

Installation & Workmanship

4.7

Community Profile

Our story begins in 1955 with a simple belief: that we could build better places to live, work and play, one home and one relationship at a time. Since then, The Minto Group has successfully built a fully-integrated real estate company that can meet the needs of any individual, family, investor or business. We’ve accomplished a lot over the years, and as we continue to celebrate new ventures, milestones, innovations and investments, we’re always looking ahead to what’s possible. Read on to learn more about our journey over the past 60+ years.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

City Of Westlake, on May 28, 2020

I was consistently kept up to date with every process of the build. I was informed of any changes or requirements. I was treated like family, like I was important. [name removed] just a client. I was always helped when ever I had a question or concern

5.0
Verified Homeowner
City Of Westlake, on May 28, 2020

Being kept up to date on the progress.

5.0
Verified Homeowner
City Of Westlake, on May 27, 2020

The customer service! From the minute we walked into the sales center, we felt welcomed and taken care of. [name removed] and our builder [name removed] were outstanding!

4.9
Verified Homeowner
City Of Westlake, on May 25, 2020

[name removed]- so patient with us and went over all upgrades for HOURS, several days, until we were certain we wanted to start contract. I feel like she’s family! The fact that she speaks Spanish also really helped me feel right at home and when explaining things to my parents! [name removed]- our builder, he was just such a sweet and caring man! He got things done!! so happy we were able to work with him!

4.5
Verified Homeowner
City Of Westlake, on May 15, 2020

Our sales associate, [name removed], was incredible. She was always available for any questions we had and was really quick on getting back with us.

4.8
Verified Homeowner
City Of Westlake, on May 10, 2020

The building process was easy and fast.

5.0
Verified Homeowner
City Of Westlake, on May 04, 2020

Easy and straight forward process with no surprises nor gimmicks. Our family felt prioritized and important during the process.

5.0
Verified Homeowner
City Of Westlake, on May 03, 2020

The design meeting and meet the builder meetings were great. [name removed] and [name removed] were awesome and we felt like we knew what was going on through the entire process

4.9
Verified Homeowner
City Of Westlake, on May 01, 2020

The community overall. Great amenities and Lots of kids and families

4.9
Verified Homeowner
City Of Westlake, on Apr 30, 2020

Initially I liked the fact that there was no sales pressure.At each step of the process everyone was professional. From [name removed], [name removed] to [name removed].

4.9
Verified Homeowner
City Of Westlake, on Apr 29, 2020

We purchased an "available" house so no comment regarding building it. We had an important timeline to meet for closing and [name removed] and [name removed] (and whomever else was no doubt behind the scenes) made it happen with an almost immediate walk through date and closing date. A few minor items on the walkthrough were quickly addressed and closing was on time and easy.

5.0
Verified Homeowner
City Of Westlake, on Apr 28, 2020

[name removed]. The one who sold me the home. And [name removed]. The builder who was in charge. They always kept me updated. They were very friendly. Almost like family. I had a wonderful experience buying my home

4.5
Verified Homeowner
City Of Westlake, on Apr 27, 2020

my purchase experience was best through the real estate agent. She’s the best of them all ([name removed])

4.9
Verified Homeowner
City Of Westlake, on Apr 23, 2020

Efficiency in being able to close expediently.

4.7
Verified Homeowner
City Of Westlake, on Apr 23, 2020

Affordable, Awesome, and reliability

4.9
Verified Homeowner
City Of Westlake, on Apr 19, 2020

[name removed] and [name removed] were wonderful to work with.

4.9
Verified Homeowner
City Of Westlake, on Apr 14, 2020

The design center and working with the mortgage people. And the gentleman we closed with

3.4
Verified Homeowner
City Of Westlake, on Apr 14, 2020

The process was very smooth and the discounts that were available to us, since we are a military family were very helpful. We chose to go with the builder's mortgage company and have absolutely no regrets. We chose a VA Loan and they helped make the process as smooth and trouble-free as possible. The whole process seemed very effortless and smooth from start to finish.

4.5
Verified Homeowner
City Of Westlake, on Apr 11, 2020

[name removed] asked if we wanted to add a door on the master bath shower. We were very impressed by his professionalism.

5.0
Verified Homeowner
City Of Westlake, on Apr 10, 2020

Everyone from sales to closing was friendly, professional and made the whole experience stress free.

5.0
Verified Homeowner
City Of Westlake, on Mar 12, 2020

[name removed] and [name removed] are wonderful have gone to top to take care of us . There family...

5.0
Verified Homeowner
City Of Westlake, on Mar 11, 2020

The employees (PM-[name removed], [name removed], and [name removed])very attentive and they would always listen to my requested and go out of they way to meet my needs. Making sure I was happy with the outcome. Last but not least the construction and floor plan of the house and walking into my beautiful home.

4.9
Verified Homeowner
City Of Westlake, on Mar 04, 2020

Warranty

5.0
Verified Homeowner
City Of Westlake, on Mar 02, 2020

Value of home for money, neighborhood environment, attention to detail

4.9
Verified Homeowner
City Of Westlake, on Feb 27, 2020

Excellent warranty/customer care experience

5.0
Verified Homeowner
City Of Westlake, on Feb 22, 2020

Price is compare to other community is reasonable . But Overall construction , Appliances , Paint job , etc it does not meet our Satisfaction .

4.1
Verified Homeowner
City Of Westlake, on Feb 19, 2020

Staff’s ability to recognize issues with us pointing it out.

5.0
Verified Homeowner
City Of Westlake, on Feb 17, 2020

Great Mastercare service, good quality of the house

4.3
Verified Homeowner
City Of Westlake, on Feb 16, 2020

The customer service care is amazing so far. And I am so grateful to have someone like [name removed] to speak to. Thank you

5.0
Verified Homeowner
City Of Westlake, on Feb 12, 2020

Timely response to questions

5.0
Verified Homeowner
City Of Westlake, on Feb 12, 2020

So far, they have addressed all my issues. The superintendent has answered all my questions and has been very helpful

5.0
Verified Homeowner
City Of Westlake, on Feb 10, 2020

All problems/issues get fix to our satisfaction

5.0
Verified Homeowner
City Of Westlake, on Feb 06, 2020

[name removed] has taken the initiative to always take his time to deal with our concerns and has gone beyond his job duties to make sure all our needs and concerns are taken care of.

5.0
Verified Homeowner
City Of Westlake, on Feb 05, 2020

From start to finish my experience with [name removed] has been the best! Starting with [name removed] in the sales department helping with our first time home purchase, [name removed] with the whole building process was very informative, and finally i cant thank [name removed] and [name removed] with master care enough! [name removed] really goes above and beyond to make sure every home owner is happy! The customer service exceeds any other builder i've worked with in my 13 years of real estate.

5.0
Verified Homeowner
City Of Westlake, on Jan 29, 2020

well, initially I had zero concerns. the sales team and my superintendent were very attentive and overall worked well. then we had an issue with an appliance and although it took a while to get it cleared out, the master care team took care of the issue.

3.5
Verified Homeowner
City Of Westlake, on Jan 13, 2020

I receive prompt follow-up

5.0
Verified Homeowner
City Of Westlake, on Jan 10, 2020

The prompt communication and follow-up especially by [name removed]. The overall quality and look of the community. Everyone is friendly and cooperative.

4.8
Verified Homeowner
City Of Westlake, on Jan 08, 2020

[name removed] was very helpful

5.0
Verified Homeowner
City Of Westlake, on Jan 04, 2020

Excellent service very friendly

5.0
Verified Homeowner
City Of Westlake, on Jan 03, 2020

They do act fast in that service

5.0
Verified Homeowner
City Of Westlake, on Jan 01, 2020

Excellent product and amazing customer service

5.0
Verified Homeowner
City Of Westlake, on Jan 01, 2020

Responsiveness of our Superintendent.

4.1
Verified Homeowner
City Of Westlake, on Dec 26, 2019

The tile vendor has been a nightmare to work with from move-in. They are unreliable, unorganized, and do not do a good job at their craft.

2.5
Verified Homeowner
City Of Westlake, on Dec 23, 2019

[name removed] :) She has always been extremely responsive and accommodating! Love her!

4.3
Verified Homeowner
City Of Westlake, on Dec 13, 2019

The staff that replies to calls and get issues resolved in a timely manner.

5.0
Verified Homeowner
City Of Westlake, on Dec 11, 2019

[name removed] and [name removed] @ Mastercare are a great asset to [name removed]. They both work hard to make sure we are satisfied with [name removed] product. There is still some work to be done, but we are confident [name removed] and [name removed] will get it done for us!

4.7
Verified Homeowner
City Of Westlake, on Dec 11, 2019

I love the true sense of community that we have developed here-great neighbors, interactive relationships and the atmosphere are the best! In terms of how we've been treated by the Minto Staff, [name removed] has been fabulous! He treats everyone like they are his only priority and is very personable.

4.8
Verified Homeowner
City Of Westlake, on Dec 11, 2019

My home's pleasing and efficient layout and the quality of construction. Also the follow-up support of [name removed] and [name removed] is priceless.

5.0
Verified Homeowner
City Of Westlake, on Dec 06, 2019

[name removed] was willing to assist with some of the minor things around the house. Great guy!

5.0
Verified Homeowner
City Of Westlake, on Dec 05, 2019

Low HOA costs

4.8
Verified Homeowner
City Of Westlake, on Dec 04, 2019

Customer service and the quality of the house.

4.2
Verified Homeowner
City Of Westlake, on Dec 04, 2019

The dedication to doing a full review

5.0
Verified Homeowner
City Of Westlake, on Dec 03, 2019

The entire atmosphere from the cleanliness of the complex that I am presently residing to the [name removed] personnel I am presently dealing with especially [name removed], and [name removed]. Both are customer oriented--Go above and beyond to make me happy.

5.0
Verified Homeowner
City Of Westlake, on Dec 01, 2019

The amenities

4.0
Verified Homeowner
City Of Westlake, on Nov 26, 2019

So far my home is a solid build, by no means is it without some problems but as you build a new home there is human error factors in place. Errors can be fixed.

4.8
Verified Homeowner
City Of Westlake, on Nov 23, 2019

What I like the most is one year of service from them which includes all of the appliances

5.0
Verified Homeowner
City Of Westlake, on Nov 23, 2019

I like how i have a concern about anything around my house and [name removed] or [name removed] do their best meet my needs. [name removed] has done his best to help me with the little things around the house that need attention.

5.0
Verified Homeowner
City Of Westlake, on Nov 22, 2019

Los espacios

3.6
Verified Homeowner
City Of Westlake, on Nov 21, 2019

Professionalism and Integrity.

5.0
Verified Homeowner
City Of Westlake, on Nov 19, 2019

[name removed] is amazing. best possible employee any company could hope for

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

City Of Westlake, on May 28, 2020

I was consistently kept up to date with every process of the build. I was informed of any changes or requirements. I was treated like family, like I was important. [name removed] just a client. I was always helped when ever I had a question or concern

5.0
Verified Homeowner
City Of Westlake, on May 28, 2020

Being kept up to date on the progress.

5.0
Verified Homeowner
City Of Westlake, on May 27, 2020

The customer service! From the minute we walked into the sales center, we felt welcomed and taken care of. [name removed] and our builder [name removed] were outstanding!

4.9
Verified Homeowner
City Of Westlake, on May 25, 2020

[name removed]- so patient with us and went over all upgrades for HOURS, several days, until we were certain we wanted to start contract. I feel like she’s family! The fact that she speaks Spanish also really helped me feel right at home and when explaining things to my parents! [name removed]- our builder, he was just such a sweet and caring man! He got things done!! so happy we were able to work with him!

4.5
Verified Homeowner
City Of Westlake, on May 15, 2020

Our sales associate, [name removed], was incredible. She was always available for any questions we had and was really quick on getting back with us.

4.8
Verified Homeowner
City Of Westlake, on May 10, 2020

The building process was easy and fast.

5.0
Verified Homeowner
City Of Westlake, on May 04, 2020

Easy and straight forward process with no surprises nor gimmicks. Our family felt prioritized and important during the process.

5.0
Verified Homeowner
City Of Westlake, on May 03, 2020

The design meeting and meet the builder meetings were great. [name removed] and [name removed] were awesome and we felt like we knew what was going on through the entire process

4.9
Verified Homeowner
City Of Westlake, on May 01, 2020

The community overall. Great amenities and Lots of kids and families

4.9
Verified Homeowner
City Of Westlake, on Apr 30, 2020

Initially I liked the fact that there was no sales pressure.At each step of the process everyone was professional. From [name removed], [name removed] to [name removed].

4.9
Verified Homeowner
City Of Westlake, on Apr 29, 2020

We purchased an "available" house so no comment regarding building it. We had an important timeline to meet for closing and [name removed] and [name removed] (and whomever else was no doubt behind the scenes) made it happen with an almost immediate walk through date and closing date. A few minor items on the walkthrough were quickly addressed and closing was on time and easy.

5.0
Verified Homeowner
City Of Westlake, on Apr 28, 2020

[name removed]. The one who sold me the home. And [name removed]. The builder who was in charge. They always kept me updated. They were very friendly. Almost like family. I had a wonderful experience buying my home

4.5
Verified Homeowner
City Of Westlake, on Apr 27, 2020

my purchase experience was best through the real estate agent. She’s the best of them all ([name removed])

4.9
Verified Homeowner
City Of Westlake, on Apr 23, 2020

Efficiency in being able to close expediently.

4.7
Verified Homeowner
City Of Westlake, on Apr 23, 2020

Affordable, Awesome, and reliability

4.9
Verified Homeowner
City Of Westlake, on Apr 19, 2020

[name removed] and [name removed] were wonderful to work with.

4.9
Verified Homeowner
City Of Westlake, on Apr 14, 2020

The design center and working with the mortgage people. And the gentleman we closed with

3.4
Verified Homeowner
City Of Westlake, on Apr 14, 2020

The process was very smooth and the discounts that were available to us, since we are a military family were very helpful. We chose to go with the builder's mortgage company and have absolutely no regrets. We chose a VA Loan and they helped make the process as smooth and trouble-free as possible. The whole process seemed very effortless and smooth from start to finish.

4.5
Verified Homeowner
City Of Westlake, on Apr 11, 2020

[name removed] asked if we wanted to add a door on the master bath shower. We were very impressed by his professionalism.

5.0
Verified Homeowner
City Of Westlake, on Apr 10, 2020

Everyone from sales to closing was friendly, professional and made the whole experience stress free.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

City Of Westlake, on Mar 12, 2020

[name removed] and [name removed] are wonderful have gone to top to take care of us . There family...

5.0
Verified Homeowner
City Of Westlake, on Feb 27, 2020

Excellent warranty/customer care experience

5.0
Verified Homeowner
City Of Westlake, on Feb 19, 2020

Staff’s ability to recognize issues with us pointing it out.

5.0
Verified Homeowner
City Of Westlake, on Feb 16, 2020

The customer service care is amazing so far. And I am so grateful to have someone like [name removed] to speak to. Thank you

5.0
Verified Homeowner
City Of Westlake, on Feb 12, 2020

Timely response to questions

5.0
Verified Homeowner
City Of Westlake, on Feb 12, 2020

So far, they have addressed all my issues. The superintendent has answered all my questions and has been very helpful

5.0
Verified Homeowner
City Of Westlake, on Feb 10, 2020

All problems/issues get fix to our satisfaction

5.0
Verified Homeowner
City Of Westlake, on Feb 06, 2020

[name removed] has taken the initiative to always take his time to deal with our concerns and has gone beyond his job duties to make sure all our needs and concerns are taken care of.

5.0
Verified Homeowner
City Of Westlake, on Jan 13, 2020

I receive prompt follow-up

5.0
Verified Homeowner
City Of Westlake, on Jan 08, 2020

[name removed] was very helpful

5.0
Verified Homeowner
City Of Westlake, on Jan 04, 2020

Excellent service very friendly

5.0
Verified Homeowner
City Of Westlake, on Jan 03, 2020

They do act fast in that service

5.0
Verified Homeowner
City Of Westlake, on Dec 26, 2019

The tile vendor has been a nightmare to work with from move-in. They are unreliable, unorganized, and do not do a good job at their craft.

2.5
Verified Homeowner
City Of Westlake, on Dec 13, 2019

The staff that replies to calls and get issues resolved in a timely manner.

5.0
Verified Homeowner
City Of Westlake, on Dec 11, 2019

[name removed] and [name removed] @ Mastercare are a great asset to [name removed]. They both work hard to make sure we are satisfied with [name removed] product. There is still some work to be done, but we are confident [name removed] and [name removed] will get it done for us!

4.7
Verified Homeowner
City Of Westlake, on Dec 06, 2019

[name removed] was willing to assist with some of the minor things around the house. Great guy!

5.0
Verified Homeowner
City Of Westlake, on Dec 04, 2019

The dedication to doing a full review

5.0
Verified Homeowner
City Of Westlake, on Nov 23, 2019

What I like the most is one year of service from them which includes all of the appliances

5.0
Verified Homeowner
City Of Westlake, on Nov 23, 2019

I like how i have a concern about anything around my house and [name removed] or [name removed] do their best meet my needs. [name removed] has done his best to help me with the little things around the house that need attention.

5.0
Verified Homeowner
City Of Westlake, on Nov 19, 2019

[name removed] is amazing. best possible employee any company could hope for

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

City Of Westlake, on Mar 11, 2020

The employees (PM-[name removed], [name removed], and [name removed])very attentive and they would always listen to my requested and go out of they way to meet my needs. Making sure I was happy with the outcome. Last but not least the construction and floor plan of the house and walking into my beautiful home.

4.9
Verified Homeowner
City Of Westlake, on Mar 04, 2020

Warranty

5.0
Verified Homeowner
City Of Westlake, on Mar 02, 2020

Value of home for money, neighborhood environment, attention to detail

4.9
Verified Homeowner
City Of Westlake, on Feb 22, 2020

Price is compare to other community is reasonable . But Overall construction , Appliances , Paint job , etc it does not meet our Satisfaction .

4.1
Verified Homeowner
City Of Westlake, on Feb 17, 2020

Great Mastercare service, good quality of the house

4.3
Verified Homeowner
City Of Westlake, on Feb 05, 2020

From start to finish my experience with [name removed] has been the best! Starting with [name removed] in the sales department helping with our first time home purchase, [name removed] with the whole building process was very informative, and finally i cant thank [name removed] and [name removed] with master care enough! [name removed] really goes above and beyond to make sure every home owner is happy! The customer service exceeds any other builder i've worked with in my 13 years of real estate.

5.0
Verified Homeowner
City Of Westlake, on Jan 29, 2020

well, initially I had zero concerns. the sales team and my superintendent were very attentive and overall worked well. then we had an issue with an appliance and although it took a while to get it cleared out, the master care team took care of the issue.

3.5
Verified Homeowner
City Of Westlake, on Jan 10, 2020

The prompt communication and follow-up especially by [name removed]. The overall quality and look of the community. Everyone is friendly and cooperative.

4.8
Verified Homeowner
City Of Westlake, on Jan 01, 2020

Excellent product and amazing customer service

5.0
Verified Homeowner
City Of Westlake, on Jan 01, 2020

Responsiveness of our Superintendent.

4.1
Verified Homeowner
City Of Westlake, on Dec 23, 2019

[name removed] :) She has always been extremely responsive and accommodating! Love her!

4.3
Verified Homeowner
City Of Westlake, on Dec 11, 2019

I love the true sense of community that we have developed here-great neighbors, interactive relationships and the atmosphere are the best! In terms of how we've been treated by the Minto Staff, [name removed] has been fabulous! He treats everyone like they are his only priority and is very personable.

4.8
Verified Homeowner
City Of Westlake, on Dec 11, 2019

My home's pleasing and efficient layout and the quality of construction. Also the follow-up support of [name removed] and [name removed] is priceless.

5.0
Verified Homeowner
City Of Westlake, on Dec 05, 2019

Low HOA costs

4.8
Verified Homeowner
City Of Westlake, on Dec 04, 2019

Customer service and the quality of the house.

4.2
Verified Homeowner
City Of Westlake, on Dec 03, 2019

The entire atmosphere from the cleanliness of the complex that I am presently residing to the [name removed] personnel I am presently dealing with especially [name removed], and [name removed]. Both are customer oriented--Go above and beyond to make me happy.

5.0
Verified Homeowner
City Of Westlake, on Dec 01, 2019

The amenities

4.0
Verified Homeowner
City Of Westlake, on Nov 26, 2019

So far my home is a solid build, by no means is it without some problems but as you build a new home there is human error factors in place. Errors can be fixed.

4.8
Verified Homeowner
City Of Westlake, on Nov 22, 2019

Los espacios

3.6
Verified Homeowner
City Of Westlake, on Nov 21, 2019

Professionalism and Integrity.

5.0
Verified Homeowner