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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
City of Westlake, on Jun 09, 2026
I live in a townhome and I can’t hear noise coming from the neighbor’s unit which is great. In my unit though, the walls a so thin, I can here talking or the tv from all the rooms, even when the doors are closed. I wish the insulation was better. Or at the least when making a choice in insulation, understand the difference in noise coming through room by room. The same goes with the carpet pad to prevent hearing the footsteps downstairs.
City of Westlake, on Jun 11, 2026
The customer service I received was exceptional.
City of Westlake, on Jun 05, 2026
Everyone I haven’t hoarded is very helpful and welcoming
City of Westlake, on Jun 09, 2026
[name removed] is the best and is such a professional and went above and beyond for us and taking care of our needs . Can’t say enough good things about him he is a gem
City of Westlake, FL, on Jun 10, 2026
I loved working with [name removed] and [name removed] very much. They were very responsive. [name removed] made sure my home is beautiful and paid great attention to detail.
City of Westlake, on Jun 01, 2026
Post-build customer service has been excellent. [name removed] has been incredible in getting work orders submitted promptly and checking in to ensure that we are happy with minor fixes post-build.
City of Westlake, on Jun 09, 2026
Buying our home was very easy and a pleasure with the sales agent [name removed]. Building our home was a pleasurable experience with our builder [name removed]. Moving in and maintaining our home has been extraordinary with my home care rep [name removed]. All members of the team were all stars and if I could do it again, I would. Maybe when the kids move out, we’ll build a new home with [name removed] again, but a smaller one.
City of Westlake, FL, on Jun 10, 2026
I liked the community, construction quality, and friendliness of all the staff that guided us through our home buying journey. I disliked that costs were not very apparent upfront and that it was difficult to determine a total cost before committing to purchasing a home. I also disliked how I felt being rushed to make decisions before I could understand what my options were. I disliked how there was no technology available to help visualize selected materials in a virtual 3D environment.
City of Westlake, on May 29, 2026
Everyone throughout the process has been great.
City of Westlake, FL, on Jun 07, 2026
Quality of construction and attention to detail.
City of Westlake, on Jun 07, 2026
The HomeCare team experience has been helpful and made being a first time homebuyer less stressful. Very grateful for [name removed]!
City of Westlake, on Jun 05, 2026
I like most the professionalism and quality service I receive
City of Westlake, FL, on Jun 07, 2026
I LOVE TO DEAL WITH EVERYBODY WORKING WITH MINTO, YOU FEEL THAT YOU ARE IMORTANT AND THEY ARE ALWAYS THERE TO ANSWER YOUR QUESTIONS
City of Westlake, on May 27, 2026
I don’t normally say this, but [name removed] is exceptionally. My wife and I love every bit of the Minto experience!
City of Westlake, FL, on Jun 06, 2026
[name removed] is absolutely a star! I work In the hospitality industry in luxury hotels and The level of service I recieved from [name removed] and his team was in the same category as a ritz [name removed]. Always with a smile, available and helpful
City of Westlake, on May 21, 2026
We love our new home and found everyone super helpful
City of Westlake, FL, on Jun 04, 2026
[name removed] did a great job on top of great communication and overall very happy with the process and [name removed] did her thing from the get go and very responsive and professional thanks to all
City of Westlake, on Jun 05, 2026
I love westlake is quiet and I hope it’s stay like that. And, A tennis court is highly recommended. Thank you
City of Westlake, on May 21, 2026
Everything was going well until I found out Mintos is allowing section 8 into the community
City of Westlake, on Jun 04, 2026
Working with the personnel has been so easy and they make it a great company
City of Westlake, on May 21, 2026
The customer service and experience has been phenomenal
City of Westlake, FL, on Jun 03, 2026
Everyone we met and worked with were very friendly and knowledgeable.
City of Westlake, on Jun 04, 2026
First, Sales Department with [name removed] and the [name removed] care department with [name removed], both are great
City of Westlake, on May 20, 2026
[name removed] was amazing!!! she helped out with the little issues we had and was able to find resolutions.
City of Westlake, FL, on Jun 01, 2026
They all very knowledgeable about all the process and make you feel like part of their family. You can see that every single person that works there enjoy the work they are doing daily. I love all of them.
City of Westlake, on Jun 03, 2026
Love my house. [name removed] my warranty gentleman has been extremely helpful anytime I have called him.
City of Westlake, FL, on May 29, 2026
The purchase and move-in process was smooth and efficient. The builder was very attentive to detail and consistently responsive whenever issues arose. Any concerns were addressed promptly, and the overall customer service experience exceeded my expectations
City of Westlake, on Jun 03, 2026
[name removed] very helpful and is very knowledgeable with whatever questions I ask. Very people persons.
City of Westlake, on May 18, 2026
It’s a beautiful community . Beautiful houses with big master bedroom, big toilets, big kitchen, big closet.when a friend or family came to visit, all they said wow wow it’s beautiful.. [name removed] really did good job, any time you sent a text message about a problem he answered you right away .
City of Westlake, FL, on May 29, 2026
Paperwork was explained clearly and everything moved quickly without unnecessary delays. I felt informed and confident at each step. Thank you !!!
City of Westlake, on Jun 01, 2026
Services and communication were exceptional
City of Westlake, on May 18, 2026
I Dislike that sprinklers starts to work early night, hope to change in the middle of the night.
City of Westlake, FL, on May 27, 2026
My family and I love everything about our house, it great to work with [name removed] , [name removed] and everyone else special thanks to Mr [name removed]. We love ?? [name removed].
City of Westlake, on Jun 01, 2026
The promptness and attentiveness of [name removed] he is always willing to help us with anything we need
City of Westlake, on May 28, 2026
The home care service is not competitive. I'm wasting my money when paying for a service offered by people who do not take responsibility and do not complete the work that needs to be done.
City of Westlake, FL, on May 27, 2026
I liked the updates and constant communication with our superintendent. To see the build happen And have check ins.
City of Westlake, on May 17, 2026
Everyone involved made buying a home quick and stress free
City of Westlake, FL, on May 25, 2026
The entire home purchase experience was smooth, professional, and enjoyable from beginning to end. The builder and team were responsive, informative, and made the process feel stress-free. Communication was clear throughout, and any questions or concerns were handled quickly. I truly appreciated the attention to detail and customer service provided during every step of the process.
City of Westlake, on May 27, 2026
Great experience, especially working with [name removed]. He goes above and beyond to make sure every detail gets taken care of.
City of Westlake, on May 13, 2026
[name removed] with Mastercare is amazing. Thank you. 2nd home with [name removed] and this time around it is so much better. The one thing I truly hate is the defective wash machine. I tried so many times to let them change it and still nothing has been done. My clothes are destroyed and whirlpool refuse to change it. That is the worst issue.
City of Westlake, on May 13, 2026
Everything has been so easy. Our master care rep, [name removed], is phenomenal and super responsive! Any issue we have had has been addressed quickly and efficiently.
City of Westlake, FL, on May 19, 2026
I truly appreciate how attentive [name removed] is whenever a issue arises and how fast he show up.
City of Westlake, on May 26, 2026
Disliked the mortgage process the most . I would Love to see a community gym added for the property to use .
City of Westlake, on May 12, 2026
Overall my experience with [name removed] has been pleasant. I have some minor issues but my Master Care rep, [name removed] made sure that they were taken care of. He is wonderful to work with. He addresses my concerns in a timely manner.
City of Westlake, FL, on May 18, 2026
Everything was very smooth! [name removed] and [name removed] were both amazing through this entire process!
City of Westlake, on May 26, 2026
Not taking care of fixing warranty items in a timely manner.
City of Westlake, on May 12, 2026
Some of the repairs done have been hit it miss
City of Westlake, FL, on May 18, 2026
We were truly impressed by the professionalism and attentiveness demonstrated by [name removed] from the very beginning of the process. Those same qualities were reflected in our construction manager, [name removed], whose kindness, flexibility, and exceptional attention to detail made the entire experience phenomenal. Even after move-in, the continued follow-ups have been greatly appreciated. We truly could not have asked for a better team.
City of Westlake, on May 22, 2026
[name removed] my service care rep has been wonderful and followed up continuously
City of Westlake, on May 08, 2026
It was my second time building so no complaints
City of Westlake, FL, on May 18, 2026
I appreciate the care and concern regarding any questions or issues that I had during the process. Everyone was patient in answering my many questions and was able to put my mind at ease with their diligence, consideration, and just being helpful in resolving anything that came about. I feel like I had a dream team ([name removed]- sales associate, [name removed]- Design, [name removed]- Construction). As we continue to expand this is the exact team I will request and refer people to. Thank you guys for making it such a wonderful first time experience for me, my husband, [name removed] and our daughter, [name removed].
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
City of Westlake, FL, on Jun 10, 2026
I loved working with [name removed] and [name removed] very much. They were very responsive. [name removed] made sure my home is beautiful and paid great attention to detail.
City of Westlake, FL, on Jun 10, 2026
I liked the community, construction quality, and friendliness of all the staff that guided us through our home buying journey. I disliked that costs were not very apparent upfront and that it was difficult to determine a total cost before committing to purchasing a home. I also disliked how I felt being rushed to make decisions before I could understand what my options were. I disliked how there was no technology available to help visualize selected materials in a virtual 3D environment.
City of Westlake, FL, on Jun 07, 2026
Quality of construction and attention to detail.
City of Westlake, FL, on Jun 07, 2026
I LOVE TO DEAL WITH EVERYBODY WORKING WITH MINTO, YOU FEEL THAT YOU ARE IMORTANT AND THEY ARE ALWAYS THERE TO ANSWER YOUR QUESTIONS
City of Westlake, FL, on Jun 06, 2026
[name removed] is absolutely a star! I work In the hospitality industry in luxury hotels and The level of service I recieved from [name removed] and his team was in the same category as a ritz [name removed]. Always with a smile, available and helpful
City of Westlake, FL, on Jun 04, 2026
[name removed] did a great job on top of great communication and overall very happy with the process and [name removed] did her thing from the get go and very responsive and professional thanks to all
City of Westlake, FL, on Jun 03, 2026
Everyone we met and worked with were very friendly and knowledgeable.
City of Westlake, FL, on Jun 01, 2026
They all very knowledgeable about all the process and make you feel like part of their family. You can see that every single person that works there enjoy the work they are doing daily. I love all of them.
City of Westlake, FL, on May 29, 2026
The purchase and move-in process was smooth and efficient. The builder was very attentive to detail and consistently responsive whenever issues arose. Any concerns were addressed promptly, and the overall customer service experience exceeded my expectations
City of Westlake, FL, on May 29, 2026
Paperwork was explained clearly and everything moved quickly without unnecessary delays. I felt informed and confident at each step. Thank you !!!
City of Westlake, FL, on May 27, 2026
My family and I love everything about our house, it great to work with [name removed] , [name removed] and everyone else special thanks to Mr [name removed]. We love ?? [name removed].
City of Westlake, FL, on May 27, 2026
I liked the updates and constant communication with our superintendent. To see the build happen And have check ins.
City of Westlake, FL, on May 25, 2026
The entire home purchase experience was smooth, professional, and enjoyable from beginning to end. The builder and team were responsive, informative, and made the process feel stress-free. Communication was clear throughout, and any questions or concerns were handled quickly. I truly appreciated the attention to detail and customer service provided during every step of the process.
City of Westlake, FL, on May 19, 2026
I truly appreciate how attentive [name removed] is whenever a issue arises and how fast he show up.
City of Westlake, FL, on May 18, 2026
Everything was very smooth! [name removed] and [name removed] were both amazing through this entire process!
City of Westlake, FL, on May 18, 2026
We were truly impressed by the professionalism and attentiveness demonstrated by [name removed] from the very beginning of the process. Those same qualities were reflected in our construction manager, [name removed], whose kindness, flexibility, and exceptional attention to detail made the entire experience phenomenal. Even after move-in, the continued follow-ups have been greatly appreciated. We truly could not have asked for a better team.
City of Westlake, FL, on May 18, 2026
I appreciate the care and concern regarding any questions or issues that I had during the process. Everyone was patient in answering my many questions and was able to put my mind at ease with their diligence, consideration, and just being helpful in resolving anything that came about. I feel like I had a dream team ([name removed]- sales associate, [name removed]- Design, [name removed]- Construction). As we continue to expand this is the exact team I will request and refer people to. Thank you guys for making it such a wonderful first time experience for me, my husband, [name removed] and our daughter, [name removed].
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
City of Westlake, on Jun 09, 2026
I live in a townhome and I can’t hear noise coming from the neighbor’s unit which is great. In my unit though, the walls a so thin, I can here talking or the tv from all the rooms, even when the doors are closed. I wish the insulation was better. Or at the least when making a choice in insulation, understand the difference in noise coming through room by room. The same goes with the carpet pad to prevent hearing the footsteps downstairs.
City of Westlake, on Jun 05, 2026
Everyone I haven’t hoarded is very helpful and welcoming
City of Westlake, on Jun 01, 2026
Post-build customer service has been excellent. [name removed] has been incredible in getting work orders submitted promptly and checking in to ensure that we are happy with minor fixes post-build.
City of Westlake, on May 29, 2026
Everyone throughout the process has been great.
City of Westlake, on May 27, 2026
I don’t normally say this, but [name removed] is exceptionally. My wife and I love every bit of the Minto experience!
City of Westlake, on May 21, 2026
We love our new home and found everyone super helpful
City of Westlake, on May 21, 2026
Everything was going well until I found out Mintos is allowing section 8 into the community
City of Westlake, on May 21, 2026
The customer service and experience has been phenomenal
City of Westlake, on May 20, 2026
[name removed] was amazing!!! she helped out with the little issues we had and was able to find resolutions.
City of Westlake, on May 18, 2026
It’s a beautiful community . Beautiful houses with big master bedroom, big toilets, big kitchen, big closet.when a friend or family came to visit, all they said wow wow it’s beautiful.. [name removed] really did good job, any time you sent a text message about a problem he answered you right away .
City of Westlake, on May 18, 2026
I Dislike that sprinklers starts to work early night, hope to change in the middle of the night.
City of Westlake, on May 17, 2026
Everyone involved made buying a home quick and stress free
City of Westlake, on May 13, 2026
[name removed] with Mastercare is amazing. Thank you. 2nd home with [name removed] and this time around it is so much better. The one thing I truly hate is the defective wash machine. I tried so many times to let them change it and still nothing has been done. My clothes are destroyed and whirlpool refuse to change it. That is the worst issue.
City of Westlake, on May 13, 2026
Everything has been so easy. Our master care rep, [name removed], is phenomenal and super responsive! Any issue we have had has been addressed quickly and efficiently.
City of Westlake, on May 12, 2026
Overall my experience with [name removed] has been pleasant. I have some minor issues but my Master Care rep, [name removed] made sure that they were taken care of. He is wonderful to work with. He addresses my concerns in a timely manner.
City of Westlake, on May 12, 2026
Some of the repairs done have been hit it miss
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
City of Westlake, on Jun 11, 2026
The customer service I received was exceptional.
City of Westlake, on Jun 09, 2026
[name removed] is the best and is such a professional and went above and beyond for us and taking care of our needs . Can’t say enough good things about him he is a gem
City of Westlake, on Jun 09, 2026
Buying our home was very easy and a pleasure with the sales agent [name removed]. Building our home was a pleasurable experience with our builder [name removed]. Moving in and maintaining our home has been extraordinary with my home care rep [name removed]. All members of the team were all stars and if I could do it again, I would. Maybe when the kids move out, we’ll build a new home with [name removed] again, but a smaller one.
City of Westlake, on Jun 07, 2026
The HomeCare team experience has been helpful and made being a first time homebuyer less stressful. Very grateful for [name removed]!
City of Westlake, on Jun 05, 2026
I like most the professionalism and quality service I receive
City of Westlake, on Jun 05, 2026
I love westlake is quiet and I hope it’s stay like that. And, A tennis court is highly recommended. Thank you
City of Westlake, on Jun 04, 2026
Working with the personnel has been so easy and they make it a great company
City of Westlake, on Jun 04, 2026
First, Sales Department with [name removed] and the [name removed] care department with [name removed], both are great
City of Westlake, on Jun 03, 2026
Love my house. [name removed] my warranty gentleman has been extremely helpful anytime I have called him.
City of Westlake, on Jun 03, 2026
[name removed] very helpful and is very knowledgeable with whatever questions I ask. Very people persons.
City of Westlake, on Jun 01, 2026
Services and communication were exceptional
City of Westlake, on Jun 01, 2026
The promptness and attentiveness of [name removed] he is always willing to help us with anything we need
City of Westlake, on May 28, 2026
The home care service is not competitive. I'm wasting my money when paying for a service offered by people who do not take responsibility and do not complete the work that needs to be done.
City of Westlake, on May 27, 2026
Great experience, especially working with [name removed]. He goes above and beyond to make sure every detail gets taken care of.
City of Westlake, on May 26, 2026
Disliked the mortgage process the most . I would Love to see a community gym added for the property to use .
City of Westlake, on May 26, 2026
Not taking care of fixing warranty items in a timely manner.
City of Westlake, on May 22, 2026
[name removed] my service care rep has been wonderful and followed up continuously