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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
City of Westlake, on Jul 31, 2025
I am writing to express my extreme disappointment and frustration with the service I received from [name removed], my Mastercare representative. Despite my repeated attempts to resolve the issue, [name removed] has failed to provide a satisfactory solution, and I am left feeling unheard and unvalued as a customer. As a valued customer, I expect a certain level of professionalism and expertise from your representatives. Unfortunately, [name removed] has fallen short of these expectations in every way. Her lack of knowledge and incompetence have led to a prolonged and frustrating experience, which has left me feeling angry and disappointed. I have tried to work with [name removed] to resolve the issue, but her inability to understand the problem and provide a solution has been unacceptable. It is clear that she is not equipped to handle complex issues, and I am left wondering why [name removed] would hire someone who is not capable of performing their job duties. I would appreciate it if you could look into this matter and take immediate action to resolve the issue. I would also like to request a new representative who is knowledgeable and competent to handle my case. I hope that [name removed] values its customers and will take steps to ensure that we receive the level of service we deserve. Please let me know what steps you will take to address this issue and provide a resolution. I look forward to hearing from you soon. Sincerely, [name removed]
City of Westlake, on Aug 02, 2025
Our experience with Minto Community personals have been excellent. They go above and beyond to address any questions or concerns we might have.
City of Westlake, FL, on Aug 02, 2025
The constant communication between us the buyers and the team. We were blessed to have someone like [name removed] and [name removed] to work with us and guide us .
City of Westlake, on Jul 29, 2025
Everything was a very smooth process. [name removed], [name removed], and [name removed] were amazing.
City of Westlake, on Jul 30, 2025
Generally Okay With [name removed]. Recently, due to ongoing construction in my community, a bag of screws from the construction sites was left in the road and my tire was punctured by the wall resulting in me having to replace the whole tire. [name removed] has so far brushed off all my attempts to remedy this. I don't know why, generally [name removed] has been good to me. This is however very disappointing.
City of Westlake, FL, on Aug 01, 2025
[name removed] in the office made miracles happen. She was amazing and made us feel like family. [name removed] the builder was on point from day one. Always kept me updated with progress and always answers after build was complete.
City of Westlake, on Jul 26, 2025
[Translated from ES] Real concern for solving problems and doing things right.
City of Westlake, on Jul 26, 2025
They were very helpful in every aspect and quick to get on top of all issues and individual tickets!
City of Westlake, FL, on Aug 01, 2025
The sales person [name removed] and the supervisor [name removed], they are outstanding and extremely amazing professionals
City of Westlake, on Jul 23, 2025
They resolved some problems but some problems you have to be constantly reaching out in order to get the fixed.
City of Westlake, on Jul 24, 2025
Always there for any issue and the design of the house…
City of Westlake, FL, on Aug 01, 2025
I loved receiving updates on my build as things were coming along. It was also easy to get whatever small issues I had rectified.
City of Westlake, on Jul 24, 2025
I love visual esthetics, the grounds are always kept in pristine conditions. Any issues I ever had were always taken care of quickly and efficiently
City of Westlake, FL, on Jul 31, 2025
[Translated from ES] The construction process was very fast, yet at the same time, attention to detail was paid. [name removed] always sent us updates on the construction status and information about every detail of the process. [name removed], for her part, was always attentive to any questions or concerns we had. Overall, the [name removed] staff has been very professional.
City of Westlake, on Jul 16, 2025
Professional and Polite people to work with
City of Westlake, on Jul 23, 2025
I'm highly disappointed with the service provided by [name removed]. I tried to address a lot of issues that I do not expect pushback because they are either [name removed] violations or obvious mistakes/omissions. Almostt one year after closing, we are still trying to get stuff fixed after fighting with lack of transparency and commitment.
City of Westlake, FL, on Jul 30, 2025
Organized updates / meetings and [name removed] was truly a great builder rep!
City of Westlake, on Jul 21, 2025
The home maintenance team is very approachable and straight forward. Very professional
City of Westlake, on Jul 11, 2025
[Translated from ES] What we liked most is that they are always available to solve any detail, Mr. [name removed] is always available for us
City of Westlake, on Jul 16, 2025
We like [name removed] who assists with any issues we have with the home. We dislike the fact that our floor tiles are hollow and may need to be replaced and we have had a leak from our master shower that was supposed to get fixed that never did and now we need another crew to come and fix it.
City of Westlake, FL, on Jul 29, 2025
Buying my new home was a truly exciting milestone. I loved the moment I found the house—it had the perfect layout, beautiful natural light, and a peaceful neighborhood that instantly felt like home. My real estate 9 ([name removed]) agent was incredibly supportive, making the process feel less overwhelming. I was really impressed with the builder’s ([name removed]) professionalism and attention to detail. From the start, he communicated clearly and kept me updated on the progress. The quality of the construction exceeded my expectations, and I appreciated how he worked with me to customize certain features. Even after I moved in, he followed up to make sure everything was in perfect shape.
City of Westlake, on Jul 07, 2025
Extremely helpful and timely in getting issues resolved.
City of Westlake, on Jul 10, 2025
I like the fact that the return promptly missed call and responded to texts accordingly. Homeowners observations and complaints if any are solved or dealt with in a timely manner.
City of Westlake, FL, on Jul 29, 2025
Overall, it is a pleasure doing business with [name removed] staff, from sales all the way through to the finish line with the Construction Manager [name removed]. The only process that I think could have enhanced my experience, was the bidding process to secure the home, that was awful.
City of Westlake, on Jul 01, 2025
Everyone with [name removed] has been terrific to work with!!
City of Westlake, FL, on Jul 28, 2025
Everything was a smooth process. You guys have a great team that helped with a couple of problems after move-in efficiently.
City of Westlake, on Jun 26, 2025
We loved that all of our issues were resolved pretty quickly. [name removed] did a great job coordinating with all the vendors to resolve the problems
City of Westlake, on Jul 05, 2025
Building our home with Minto Communities - USA was a truly seamless and enjoyable experience from start to finish. From the initial design phase to closing day, their team was professional, knowledgeable, and always willing to go the extra mile to make sure we were happy.
City of Westlake, FL, on Jul 28, 2025
Process was seamless and easy. [name removed], our builder, was fantastic and prompt with all of our concerns. Truly happy customer and if money allows we will definitely be building again if we upgrad. Thank you
City of Westlake, on Jun 21, 2025
I have too many issues that were wrong when I moved in to the house. Starting with broken cabinets, leaks in garage utility doors, and bedroom door not installed properly, bathroom mirrors not well installed just to name a few. Those things caused me to take time off from work so I can be home for repairs. It was very inconvenient for me.
City of Westlake, on Jun 26, 2025
What I like the most is our management [name removed], he truly has been outstanding and helpful with any issues that we have and been consistent in checking in on us! truly appreciate him!
City of Westlake, FL, on Jul 28, 2025
[Translated from ES] I liked that even though we lived in another state during construction, the builder, [name removed], kept us informed throughout the entire building process and sent us photos of every step of the way through the house. [name removed] was very attentive and pleasant to work with.
City of Westlake, on Jun 17, 2025
I liked the multiple updates on the entire building process as well as the scheduled check ins.
City of Westlake, on Jun 23, 2025
Minto completed everything on schedule and was sympathetic when the closing of my condo delayed. They postponed the closing date several times and for that reason I will forever be grateful!
City of Westlake, FL, on Jul 27, 2025
Wish I didn’t have to pick out my options so far in advance. I feel if I had had more time I could have explored the options at more length and maybe made different choices. I am overall satisfied.
City of Westlake, on Jun 13, 2025
I like the customer service and attention. I dislike (on some cases) the quality of the materials (kitchen cabinets and wall paint) , even that I paid extra money for upgrades.
City of Westlake, on Jun 21, 2025
During the whole process MINTO always resolved any question or issues right away
City of Westlake, FL, on Jul 25, 2025
The process started with [name removed] at the health center. She was amazing and very clear on the whole process, [name removed] was [name removed] during the construction process. He was amazing by keeping us on the loop or what’s going on and after the closing [name removed] is on top of all the minor fixed that needs to be done.
City of Westlake, on Jun 10, 2025
It was wonderful to work with Minto communities - USA. It was our 1st experience as a homebuyer and Minto made this easy and wonderful for us.
City of Westlake, FL, on Jul 23, 2025
Liked the overall attention and communication from builder and sales person. Were initially told house would be ready in July-October and receiving notification for closing in early June about 8-6 weeks in advanced and had to expedite processes. Although good to be ahead of schedule, would've preferred to have an earlier update closing would potentially be scheduled 1 month before the earliest date provided earlier.
City of Westlake, on May 26, 2025
Joe, Marcel, and Yamilet made the entire experience incredible. 10/10!
City of Westlake, on Jun 05, 2025
Kristen has been great through the process of any issues that have come up during this last almost year.
City of Westlake, FL, on Jul 22, 2025
We were clearly informed throughout the process.
City of Westlake, on May 21, 2025
Mintoo has delivered well oir second property in westlake on time with professionalism. We are happy with the overall experience.
City of Westlake, on Jun 04, 2025
Front double doors are very weak. They open inwards and are not very secure.
City of Westlake, FL, on Jul 20, 2025
[name removed] [name removed] did not informed me on time about certain veteran benefits I could have had.
City of Westlake, FL, on Jul 20, 2025
Everyone who was part of the process was amazing, timely, and helpful. The only complaints I have are that there are no electric outlet in pantry , missed opportunity as appliances are kept in there and also skullery type usage. Also the the custom walk in guest shower glass door opens into towel rack, makes no sense from design perspective. I am constantly concerned someone is going to break the glass. My builder did give me options but because of parameters with closing requirements it didn’t work. I am open to discuss further and even allow inspection from a user perspective to allow future residents the benefit of further improvements to an already amazing house build. [name removed] and [name removed] are diamonds to me!
City of Westlake, on May 13, 2025
I loved the prompt, communication that Kelsey has provided this past months to us. She’s responded with Courtesy, patience and cared for every problem like if it was her problem. We are happy to know that she values us and cares for making sure that we are happy homeowners.
City of Westlake, FL, on Jul 18, 2025
The communication with [name removed] .
City of Westlake, on May 12, 2025
Prompt and decisive response to all of my questions and concerns
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
City of Westlake, FL, on Aug 02, 2025
The constant communication between us the buyers and the team. We were blessed to have someone like [name removed] and [name removed] to work with us and guide us .
City of Westlake, FL, on Aug 01, 2025
[name removed] in the office made miracles happen. She was amazing and made us feel like family. [name removed] the builder was on point from day one. Always kept me updated with progress and always answers after build was complete.
City of Westlake, FL, on Aug 01, 2025
The sales person [name removed] and the supervisor [name removed], they are outstanding and extremely amazing professionals
City of Westlake, FL, on Aug 01, 2025
I loved receiving updates on my build as things were coming along. It was also easy to get whatever small issues I had rectified.
City of Westlake, FL, on Jul 31, 2025
[Translated from ES] The construction process was very fast, yet at the same time, attention to detail was paid. [name removed] always sent us updates on the construction status and information about every detail of the process. [name removed], for her part, was always attentive to any questions or concerns we had. Overall, the [name removed] staff has been very professional.
City of Westlake, FL, on Jul 30, 2025
Organized updates / meetings and [name removed] was truly a great builder rep!
City of Westlake, FL, on Jul 29, 2025
Buying my new home was a truly exciting milestone. I loved the moment I found the house—it had the perfect layout, beautiful natural light, and a peaceful neighborhood that instantly felt like home. My real estate 9 ([name removed]) agent was incredibly supportive, making the process feel less overwhelming. I was really impressed with the builder’s ([name removed]) professionalism and attention to detail. From the start, he communicated clearly and kept me updated on the progress. The quality of the construction exceeded my expectations, and I appreciated how he worked with me to customize certain features. Even after I moved in, he followed up to make sure everything was in perfect shape.
City of Westlake, FL, on Jul 29, 2025
Overall, it is a pleasure doing business with [name removed] staff, from sales all the way through to the finish line with the Construction Manager [name removed]. The only process that I think could have enhanced my experience, was the bidding process to secure the home, that was awful.
City of Westlake, FL, on Jul 28, 2025
Everything was a smooth process. You guys have a great team that helped with a couple of problems after move-in efficiently.
City of Westlake, FL, on Jul 28, 2025
Process was seamless and easy. [name removed], our builder, was fantastic and prompt with all of our concerns. Truly happy customer and if money allows we will definitely be building again if we upgrad. Thank you
City of Westlake, FL, on Jul 28, 2025
[Translated from ES] I liked that even though we lived in another state during construction, the builder, [name removed], kept us informed throughout the entire building process and sent us photos of every step of the way through the house. [name removed] was very attentive and pleasant to work with.
City of Westlake, FL, on Jul 27, 2025
Wish I didn’t have to pick out my options so far in advance. I feel if I had had more time I could have explored the options at more length and maybe made different choices. I am overall satisfied.
City of Westlake, FL, on Jul 25, 2025
The process started with [name removed] at the health center. She was amazing and very clear on the whole process, [name removed] was [name removed] during the construction process. He was amazing by keeping us on the loop or what’s going on and after the closing [name removed] is on top of all the minor fixed that needs to be done.
City of Westlake, FL, on Jul 23, 2025
Liked the overall attention and communication from builder and sales person. Were initially told house would be ready in July-October and receiving notification for closing in early June about 8-6 weeks in advanced and had to expedite processes. Although good to be ahead of schedule, would've preferred to have an earlier update closing would potentially be scheduled 1 month before the earliest date provided earlier.
City of Westlake, FL, on Jul 22, 2025
We were clearly informed throughout the process.
City of Westlake, FL, on Jul 20, 2025
[name removed] [name removed] did not informed me on time about certain veteran benefits I could have had.
City of Westlake, FL, on Jul 20, 2025
Everyone who was part of the process was amazing, timely, and helpful. The only complaints I have are that there are no electric outlet in pantry , missed opportunity as appliances are kept in there and also skullery type usage. Also the the custom walk in guest shower glass door opens into towel rack, makes no sense from design perspective. I am constantly concerned someone is going to break the glass. My builder did give me options but because of parameters with closing requirements it didn’t work. I am open to discuss further and even allow inspection from a user perspective to allow future residents the benefit of further improvements to an already amazing house build. [name removed] and [name removed] are diamonds to me!
City of Westlake, FL, on Jul 18, 2025
The communication with [name removed] .
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
City of Westlake, on Jul 31, 2025
I am writing to express my extreme disappointment and frustration with the service I received from [name removed], my Mastercare representative. Despite my repeated attempts to resolve the issue, [name removed] has failed to provide a satisfactory solution, and I am left feeling unheard and unvalued as a customer. As a valued customer, I expect a certain level of professionalism and expertise from your representatives. Unfortunately, [name removed] has fallen short of these expectations in every way. Her lack of knowledge and incompetence have led to a prolonged and frustrating experience, which has left me feeling angry and disappointed. I have tried to work with [name removed] to resolve the issue, but her inability to understand the problem and provide a solution has been unacceptable. It is clear that she is not equipped to handle complex issues, and I am left wondering why [name removed] would hire someone who is not capable of performing their job duties. I would appreciate it if you could look into this matter and take immediate action to resolve the issue. I would also like to request a new representative who is knowledgeable and competent to handle my case. I hope that [name removed] values its customers and will take steps to ensure that we receive the level of service we deserve. Please let me know what steps you will take to address this issue and provide a resolution. I look forward to hearing from you soon. Sincerely, [name removed]
City of Westlake, on Jul 30, 2025
Generally Okay With [name removed]. Recently, due to ongoing construction in my community, a bag of screws from the construction sites was left in the road and my tire was punctured by the wall resulting in me having to replace the whole tire. [name removed] has so far brushed off all my attempts to remedy this. I don't know why, generally [name removed] has been good to me. This is however very disappointing.
City of Westlake, on Jul 26, 2025
They were very helpful in every aspect and quick to get on top of all issues and individual tickets!
City of Westlake, on Jul 23, 2025
They resolved some problems but some problems you have to be constantly reaching out in order to get the fixed.
City of Westlake, on Jul 16, 2025
Professional and Polite people to work with
City of Westlake, on Jul 11, 2025
[Translated from ES] What we liked most is that they are always available to solve any detail, Mr. [name removed] is always available for us
City of Westlake, on Jul 10, 2025
I like the fact that the return promptly missed call and responded to texts accordingly. Homeowners observations and complaints if any are solved or dealt with in a timely manner.
City of Westlake, on Jul 05, 2025
Building our home with Minto Communities - USA was a truly seamless and enjoyable experience from start to finish. From the initial design phase to closing day, their team was professional, knowledgeable, and always willing to go the extra mile to make sure we were happy.
City of Westlake, on Jun 26, 2025
What I like the most is our management [name removed], he truly has been outstanding and helpful with any issues that we have and been consistent in checking in on us! truly appreciate him!
City of Westlake, on Jun 23, 2025
Minto completed everything on schedule and was sympathetic when the closing of my condo delayed. They postponed the closing date several times and for that reason I will forever be grateful!
City of Westlake, on Jun 21, 2025
During the whole process MINTO always resolved any question or issues right away
City of Westlake, on May 26, 2025
Joe, Marcel, and Yamilet made the entire experience incredible. 10/10!
City of Westlake, on May 21, 2025
Mintoo has delivered well oir second property in westlake on time with professionalism. We are happy with the overall experience.
City of Westlake, on May 13, 2025
I loved the prompt, communication that Kelsey has provided this past months to us. She’s responded with Courtesy, patience and cared for every problem like if it was her problem. We are happy to know that she values us and cares for making sure that we are happy homeowners.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
City of Westlake, on Aug 02, 2025
Our experience with Minto Community personals have been excellent. They go above and beyond to address any questions or concerns we might have.
City of Westlake, on Jul 29, 2025
Everything was a very smooth process. [name removed], [name removed], and [name removed] were amazing.
City of Westlake, on Jul 26, 2025
[Translated from ES] Real concern for solving problems and doing things right.
City of Westlake, on Jul 24, 2025
Always there for any issue and the design of the house…
City of Westlake, on Jul 24, 2025
I love visual esthetics, the grounds are always kept in pristine conditions. Any issues I ever had were always taken care of quickly and efficiently
City of Westlake, on Jul 23, 2025
I'm highly disappointed with the service provided by [name removed]. I tried to address a lot of issues that I do not expect pushback because they are either [name removed] violations or obvious mistakes/omissions. Almostt one year after closing, we are still trying to get stuff fixed after fighting with lack of transparency and commitment.
City of Westlake, on Jul 21, 2025
The home maintenance team is very approachable and straight forward. Very professional
City of Westlake, on Jul 16, 2025
We like [name removed] who assists with any issues we have with the home. We dislike the fact that our floor tiles are hollow and may need to be replaced and we have had a leak from our master shower that was supposed to get fixed that never did and now we need another crew to come and fix it.
City of Westlake, on Jul 07, 2025
Extremely helpful and timely in getting issues resolved.
City of Westlake, on Jul 01, 2025
Everyone with [name removed] has been terrific to work with!!
City of Westlake, on Jun 26, 2025
We loved that all of our issues were resolved pretty quickly. [name removed] did a great job coordinating with all the vendors to resolve the problems
City of Westlake, on Jun 21, 2025
I have too many issues that were wrong when I moved in to the house. Starting with broken cabinets, leaks in garage utility doors, and bedroom door not installed properly, bathroom mirrors not well installed just to name a few. Those things caused me to take time off from work so I can be home for repairs. It was very inconvenient for me.
City of Westlake, on Jun 17, 2025
I liked the multiple updates on the entire building process as well as the scheduled check ins.
City of Westlake, on Jun 13, 2025
I like the customer service and attention. I dislike (on some cases) the quality of the materials (kitchen cabinets and wall paint) , even that I paid extra money for upgrades.
City of Westlake, on Jun 10, 2025
It was wonderful to work with Minto communities - USA. It was our 1st experience as a homebuyer and Minto made this easy and wonderful for us.
City of Westlake, on Jun 05, 2025
Kristen has been great through the process of any issues that have come up during this last almost year.
City of Westlake, on Jun 04, 2025
Front double doors are very weak. They open inwards and are not very secure.