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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
City of Westlake, on Jun 30, 2026
[name removed] was very responsive to all the issues we encountered. [name removed] is a phenomenal representative for [name removed], he definitely deserves a promotion or raise!
City of Westlake, on Jul 01, 2026
Mr [name removed] and his team make every step clear and easy to completed, I had a very good experience in this process, thank you.
City of Westlake, FL, on Jul 02, 2026
I LOVE WORKING WITH [name removed] EMPLOYEES, ALL OF THEM ARE COMPROMISE WITH THEIR MINTO, ALL OF THEM ARE ALWAYS AVAILBLE FOR YOU.
City of Westlake, on Jun 22, 2026
All of the staff members are very easy to communicate with and helped me every step of the way with the purchase of my new home
City of Westlake, on Jun 25, 2026
The Lanai is a TOTAL waste of space for us! There should instead be optional pre-approved design models to allow coordinated conversion of the Lanai into a more efficient space, such as a Florida room or a private office, for owners who don't need that outside space!
City of Westlake, FL, on Jun 30, 2026
The people. [name removed] and [name removed] were both great
City of Westlake, on Jun 21, 2026
[name removed] is amazing! He goes above and beyond to make sure we have anything we need for our house. I appreciate his commitment to making sure you’re heard and I have never felt like just a number he needs to complete. [name removed] is blessed to have [name removed] apart of their team.
City of Westlake, on Jun 24, 2026
[name removed] is magnificent and he helped me so so so much
City of Westlake, on Jun 18, 2026
Excelente servicio, el Sr. [name removed] muy atento a que todo este bien, muy profesional.
City of Westlake, on Jun 21, 2026
[name removed] was a great representative for [name removed]. Very helpful and polite.
City of Westlake, on Jun 19, 2026
What we like most about our experience is the building process. Our project manager communicated very well and was transparent with us from start to finish. What we disliked most was the time frame (long length of time) [name removed] took to reimburse us for an issue that was clearly caused by the faulty wiring of our AC system and faulty irrigation system and caused our electric and water bill to be extremely high.
City of Westlake, FL, on Jun 28, 2026
Everything was great from the sales team to the construction team to the closing was excellent
City of Westlake, on Jun 16, 2026
I love my new home and couldn't be happier with my purchase. The quality, design, and attention to detail exceeded my expectations. The entire experience was positive, and I would highly recommend [name removed] communities to anyone looking for a beautiful new home.
City of Westlake, on Jun 19, 2026
The quality of the homes has been good, and the management has been responsive in addressing any issues that have arisen during the nearly one year we have lived here.
City of Westlake, FL, on Jun 28, 2026
The customer service goes above and beyond expectations
City of Westlake, on Jun 16, 2026
Nice and quiet...excellent/// Some of the dogs are too big, to be in such close proximity...Dislike ...have them jumping on me
City of Westlake, on Jun 16, 2026
We really enjoy living here with Mintos community
City of Westlake, FL, on Jun 28, 2026
I wanted to thank [name removed], [name removed], [name removed], and [name removed] for not only being professional, but extremely friendly and patient with explaining the entire process to me. I am extremely satisfied with my entire experience with [name removed] and its employees.
City of Westlake, on Jun 09, 2026
I live in a townhome and I can’t hear noise coming from the neighbor’s unit which is great. In my unit though, the walls a so thin, I can here talking or the tv from all the rooms, even when the doors are closed. I wish the insulation was better. Or at the least when making a choice in insulation, understand the difference in noise coming through room by room. The same goes with the carpet pad to prevent hearing the footsteps downstairs.
City of Westlake, on Jun 15, 2026
Landscape Personnel come every week and disrupts my terrace, leaving dirt all over my furniture. Do not use the blower please, also if you are going to trim the grass do it away from my building. Do not step on my rug.
City of Westlake, FL, on Jun 28, 2026
I absolutely loved my home-buying experience from contract through move-in. The entire process was smooth, well organized, and I was kept informed every step of the way. Everyone was professional, responsive, and always willing to answer my questions, which made me feel confident throughout the process. The communication was excellent, and the move-in experience exceeded my expectations. I truly appreciate all the hard work and dedication that went into making this such a positive experience. Thank you!
City of Westlake, on Jun 05, 2026
Everyone I haven’t hoarded is very helpful and welcoming
City of Westlake, on Jun 11, 2026
The customer service I received was exceptional.
City of Westlake, FL, on Jun 27, 2026
I loved that I was updated weekly on the progress of my build. And I loved that [name removed] was friendly and nice and patient and always willing to help take care of things and answer any questions
City of Westlake, on Jun 01, 2026
Post-build customer service has been excellent. [name removed] has been incredible in getting work orders submitted promptly and checking in to ensure that we are happy with minor fixes post-build.
City of Westlake, on Jun 09, 2026
[name removed] is the best and is such a professional and went above and beyond for us and taking care of our needs . Can’t say enough good things about him he is a gem
City of Westlake, FL, on Jun 24, 2026
The team kept in communication the whole way through
City of Westlake, on May 29, 2026
Everyone throughout the process has been great.
City of Westlake, on Jun 09, 2026
Buying our home was very easy and a pleasure with the sales agent [name removed]. Building our home was a pleasurable experience with our builder [name removed]. Moving in and maintaining our home has been extraordinary with my home care rep [name removed]. All members of the team were all stars and if I could do it again, I would. Maybe when the kids move out, we’ll build a new home with [name removed] again, but a smaller one.
City of Westlake, FL, on Jun 23, 2026
Overall, the home purchase process was okay . One area that could be improved, however, is providing more flexibility for customers who are unable to attend meetings during the week. I would encourage offering weekend appointments or alternative accommodations whenever possible, particularly for important meetings such as design selections and walkthroughs. From a buyer’s perspective, these are critical decisions that have a lasting impact on the home, and greater scheduling flexibility would make the experience much more convenient and customer-focused, especially for those who travel frequently or work weekdays. It is greatly suggested that having some weekends appointments available associated with a cost of the property such scheduling should be arranged and will be extremely appreciated by the buyer.
City of Westlake, on Jun 07, 2026
The HomeCare team experience has been helpful and made being a first time homebuyer less stressful. Very grateful for [name removed]!
City of Westlake, FL, on Jun 23, 2026
Everything was perfect, smooth and easy. We love our new home!
City of Westlake, on May 27, 2026
I don’t normally say this, but [name removed] is exceptionally. My wife and I love every bit of the Minto experience!
City of Westlake, on Jun 05, 2026
I like most the professionalism and quality service I receive
City of Westlake, FL, on Jun 21, 2026
What I love the most about the experience is everything from [name removed] helping in the beginning and with [name removed] helping with the process of the building . Both helped tremendously. Especially with this being our first home.
City of Westlake, on May 21, 2026
We love our new home and found everyone super helpful
City of Westlake, FL, on Jun 21, 2026
I think the best part of the experience was working with [name removed] who was in charge of building my new home. He provided updates weekly and answered any questions in a timely manner. He took a lot of time to make sure we were satisfied during the build and even after move in. I would go through this process again.
City of Westlake, on May 21, 2026
Everything was going well until I found out Mintos is allowing section 8 into the community
City of Westlake, on Jun 05, 2026
I love westlake is quiet and I hope it’s stay like that. And, A tennis court is highly recommended. Thank you
City of Westlake, FL, on Jun 20, 2026
Nothing, everything was great, my project manager [name removed] was the best. He did a wonderful job.
City of Westlake, on May 21, 2026
The customer service and experience has been phenomenal
City of Westlake, on Jun 04, 2026
Working with the personnel has been so easy and they make it a great company
City of Westlake, FL, on Jun 20, 2026
Everyone is really nice and professional.
City of Westlake, on May 20, 2026
[name removed] was amazing!!! she helped out with the little issues we had and was able to find resolutions.
City of Westlake, on Jun 04, 2026
First, Sales Department with [name removed] and the [name removed] care department with [name removed], both are great
City of Westlake, on Jun 03, 2026
Love my house. [name removed] my warranty gentleman has been extremely helpful anytime I have called him.
City of Westlake, FL, on Jun 18, 2026
El proceso fue cómodo y los empleados muy atentos y serviciales. Estamos muy contentos y agradecidos.
City of Westlake, on May 18, 2026
It’s a beautiful community . Beautiful houses with big master bedroom, big toilets, big kitchen, big closet.when a friend or family came to visit, all they said wow wow it’s beautiful.. [name removed] really did good job, any time you sent a text message about a problem he answered you right away .
City of Westlake, on Jun 03, 2026
[name removed] very helpful and is very knowledgeable with whatever questions I ask. Very people persons.
City of Westlake, on May 18, 2026
I Dislike that sprinklers starts to work early night, hope to change in the middle of the night.
City of Westlake, on Jun 01, 2026
Services and communication were exceptional
City of Westlake, FL, on Jun 17, 2026
What I liked most about my purchase experience was the excellent treatment I received throughout the entire process, from contract signing through move in. The team was professional, responsive, and made the experience smooth and stress-free. I was also very pleased with the quality of the product delivered, which met my expectations and reflected the value of my investment.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
City of Westlake, FL, on Jul 02, 2026
I LOVE WORKING WITH [name removed] EMPLOYEES, ALL OF THEM ARE COMPROMISE WITH THEIR MINTO, ALL OF THEM ARE ALWAYS AVAILBLE FOR YOU.
City of Westlake, FL, on Jun 30, 2026
The people. [name removed] and [name removed] were both great
City of Westlake, FL, on Jun 28, 2026
Everything was great from the sales team to the construction team to the closing was excellent
City of Westlake, FL, on Jun 28, 2026
The customer service goes above and beyond expectations
City of Westlake, FL, on Jun 28, 2026
I wanted to thank [name removed], [name removed], [name removed], and [name removed] for not only being professional, but extremely friendly and patient with explaining the entire process to me. I am extremely satisfied with my entire experience with [name removed] and its employees.
City of Westlake, FL, on Jun 28, 2026
I absolutely loved my home-buying experience from contract through move-in. The entire process was smooth, well organized, and I was kept informed every step of the way. Everyone was professional, responsive, and always willing to answer my questions, which made me feel confident throughout the process. The communication was excellent, and the move-in experience exceeded my expectations. I truly appreciate all the hard work and dedication that went into making this such a positive experience. Thank you!
City of Westlake, FL, on Jun 27, 2026
I loved that I was updated weekly on the progress of my build. And I loved that [name removed] was friendly and nice and patient and always willing to help take care of things and answer any questions
City of Westlake, FL, on Jun 24, 2026
The team kept in communication the whole way through
City of Westlake, FL, on Jun 23, 2026
Overall, the home purchase process was okay . One area that could be improved, however, is providing more flexibility for customers who are unable to attend meetings during the week. I would encourage offering weekend appointments or alternative accommodations whenever possible, particularly for important meetings such as design selections and walkthroughs. From a buyer’s perspective, these are critical decisions that have a lasting impact on the home, and greater scheduling flexibility would make the experience much more convenient and customer-focused, especially for those who travel frequently or work weekdays. It is greatly suggested that having some weekends appointments available associated with a cost of the property such scheduling should be arranged and will be extremely appreciated by the buyer.
City of Westlake, FL, on Jun 23, 2026
Everything was perfect, smooth and easy. We love our new home!
City of Westlake, FL, on Jun 21, 2026
What I love the most about the experience is everything from [name removed] helping in the beginning and with [name removed] helping with the process of the building . Both helped tremendously. Especially with this being our first home.
City of Westlake, FL, on Jun 21, 2026
I think the best part of the experience was working with [name removed] who was in charge of building my new home. He provided updates weekly and answered any questions in a timely manner. He took a lot of time to make sure we were satisfied during the build and even after move in. I would go through this process again.
City of Westlake, FL, on Jun 20, 2026
Nothing, everything was great, my project manager [name removed] was the best. He did a wonderful job.
City of Westlake, FL, on Jun 20, 2026
Everyone is really nice and professional.
City of Westlake, FL, on Jun 18, 2026
El proceso fue cómodo y los empleados muy atentos y serviciales. Estamos muy contentos y agradecidos.
City of Westlake, FL, on Jun 17, 2026
What I liked most about my purchase experience was the excellent treatment I received throughout the entire process, from contract signing through move in. The team was professional, responsive, and made the experience smooth and stress-free. I was also very pleased with the quality of the product delivered, which met my expectations and reflected the value of my investment.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
City of Westlake, on Jul 01, 2026
Mr [name removed] and his team make every step clear and easy to completed, I had a very good experience in this process, thank you.
City of Westlake, on Jun 25, 2026
The Lanai is a TOTAL waste of space for us! There should instead be optional pre-approved design models to allow coordinated conversion of the Lanai into a more efficient space, such as a Florida room or a private office, for owners who don't need that outside space!
City of Westlake, on Jun 24, 2026
[name removed] is magnificent and he helped me so so so much
City of Westlake, on Jun 18, 2026
Excelente servicio, el Sr. [name removed] muy atento a que todo este bien, muy profesional.
City of Westlake, on Jun 16, 2026
I love my new home and couldn't be happier with my purchase. The quality, design, and attention to detail exceeded my expectations. The entire experience was positive, and I would highly recommend [name removed] communities to anyone looking for a beautiful new home.
City of Westlake, on Jun 16, 2026
Nice and quiet...excellent/// Some of the dogs are too big, to be in such close proximity...Dislike ...have them jumping on me
City of Westlake, on Jun 09, 2026
I live in a townhome and I can’t hear noise coming from the neighbor’s unit which is great. In my unit though, the walls a so thin, I can here talking or the tv from all the rooms, even when the doors are closed. I wish the insulation was better. Or at the least when making a choice in insulation, understand the difference in noise coming through room by room. The same goes with the carpet pad to prevent hearing the footsteps downstairs.
City of Westlake, on Jun 05, 2026
Everyone I haven’t hoarded is very helpful and welcoming
City of Westlake, on Jun 01, 2026
Post-build customer service has been excellent. [name removed] has been incredible in getting work orders submitted promptly and checking in to ensure that we are happy with minor fixes post-build.
City of Westlake, on May 29, 2026
Everyone throughout the process has been great.
City of Westlake, on May 27, 2026
I don’t normally say this, but [name removed] is exceptionally. My wife and I love every bit of the Minto experience!
City of Westlake, on May 21, 2026
We love our new home and found everyone super helpful
City of Westlake, on May 21, 2026
Everything was going well until I found out Mintos is allowing section 8 into the community
City of Westlake, on May 21, 2026
The customer service and experience has been phenomenal
City of Westlake, on May 20, 2026
[name removed] was amazing!!! she helped out with the little issues we had and was able to find resolutions.
City of Westlake, on May 18, 2026
It’s a beautiful community . Beautiful houses with big master bedroom, big toilets, big kitchen, big closet.when a friend or family came to visit, all they said wow wow it’s beautiful.. [name removed] really did good job, any time you sent a text message about a problem he answered you right away .
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
City of Westlake, on Jun 30, 2026
[name removed] was very responsive to all the issues we encountered. [name removed] is a phenomenal representative for [name removed], he definitely deserves a promotion or raise!
City of Westlake, on Jun 22, 2026
All of the staff members are very easy to communicate with and helped me every step of the way with the purchase of my new home
City of Westlake, on Jun 21, 2026
[name removed] is amazing! He goes above and beyond to make sure we have anything we need for our house. I appreciate his commitment to making sure you’re heard and I have never felt like just a number he needs to complete. [name removed] is blessed to have [name removed] apart of their team.
City of Westlake, on Jun 21, 2026
[name removed] was a great representative for [name removed]. Very helpful and polite.
City of Westlake, on Jun 19, 2026
What we like most about our experience is the building process. Our project manager communicated very well and was transparent with us from start to finish. What we disliked most was the time frame (long length of time) [name removed] took to reimburse us for an issue that was clearly caused by the faulty wiring of our AC system and faulty irrigation system and caused our electric and water bill to be extremely high.
City of Westlake, on Jun 19, 2026
The quality of the homes has been good, and the management has been responsive in addressing any issues that have arisen during the nearly one year we have lived here.
City of Westlake, on Jun 16, 2026
We really enjoy living here with Mintos community
City of Westlake, on Jun 15, 2026
Landscape Personnel come every week and disrupts my terrace, leaving dirt all over my furniture. Do not use the blower please, also if you are going to trim the grass do it away from my building. Do not step on my rug.
City of Westlake, on Jun 11, 2026
The customer service I received was exceptional.
City of Westlake, on Jun 09, 2026
[name removed] is the best and is such a professional and went above and beyond for us and taking care of our needs . Can’t say enough good things about him he is a gem
City of Westlake, on Jun 09, 2026
Buying our home was very easy and a pleasure with the sales agent [name removed]. Building our home was a pleasurable experience with our builder [name removed]. Moving in and maintaining our home has been extraordinary with my home care rep [name removed]. All members of the team were all stars and if I could do it again, I would. Maybe when the kids move out, we’ll build a new home with [name removed] again, but a smaller one.
City of Westlake, on Jun 07, 2026
The HomeCare team experience has been helpful and made being a first time homebuyer less stressful. Very grateful for [name removed]!
City of Westlake, on Jun 05, 2026
I like most the professionalism and quality service I receive
City of Westlake, on Jun 05, 2026
I love westlake is quiet and I hope it’s stay like that. And, A tennis court is highly recommended. Thank you
City of Westlake, on Jun 04, 2026
Working with the personnel has been so easy and they make it a great company
City of Westlake, on Jun 04, 2026
First, Sales Department with [name removed] and the [name removed] care department with [name removed], both are great
City of Westlake, on Jun 03, 2026
Love my house. [name removed] my warranty gentleman has been extremely helpful anytime I have called him.
City of Westlake, on Jun 03, 2026
[name removed] very helpful and is very knowledgeable with whatever questions I ask. Very people persons.