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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
City of Westlake, on Apr 24, 2026
Everything has been great, [name removed] has been amazing, very helpful and responsive whenever we need him even with the smallest thing.
City of Westlake, FL, on Apr 26, 2026
Landscaping was NOT part of our selection.
City of Westlake, on Apr 22, 2026
[name removed] has been great. He always stays on top of everything. He was able to solve issues in the house in a timely manner. Thank you, [name removed].
City of Westlake, on Apr 24, 2026
MY GARAGE DOOR IS WITHEN THE LIMIT FOR FIXING BUT AT LEAST IT SHOULD BE PAINTED TO COVER ALL THE CRACKS.
City of Westlake, FL, on Apr 26, 2026
I liked that every step seemed to be easy, working with [name removed], [name removed], [name removed] (US [name removed]), and the title company was seamless. [name removed] and I would like to thank everyone involved for making this process as easy as possible, especially being first time home buyers.
City of Westlake, on Apr 16, 2026
[name removed] truly helped in everything that we needed, we’re very grateful for him.
City of Westlake, on Apr 24, 2026
We loved working with [name removed] in the design center, [name removed] in the sales center and [name removed] has been amazing throughout the warranty phase!
City of Westlake, on Apr 15, 2026
Easy to deal with, and quickly responsive to any concerns
City of Westlake, on Apr 13, 2026
Thankyou for having [name removed] on your team. He is full of knowledge , listens, and gives us peace of mind in knowing any issues (there have been very few) that things will Be taken care of . He has been a pleasure to work with
City of Westlake, FL, on Apr 20, 2026
My house was ready earlier than expected. Minor errors were corrected quickly. Project Manager [name removed] is excellent.
City of Westlake, on Apr 23, 2026
[name removed] with sales was so thorough, always makes us comfortable. [name removed] really paid attention to all of the little details with our house to ensure we were given a great product. [name removed] has been amazing communicating afterwards to ensure any items we see are address quickly .
City of Westlake, on Apr 13, 2026
I had a great experience with [name removed]. Everyone was professional and courteous.
City of Westlake, FL, on Apr 18, 2026
It was straightforward with few surprises
City of Westlake, on Apr 19, 2026
This is my second house with [name removed] and I feel truly blessed to have experienced the same team delivering such a high level of customer service throughout my buying journey. I have to give special recognition to [name removed] who was always on top of my questions and incredibly responsive-she’s truly deserves a gold medal. Next is [name removed] he made the entire process smooth and worry-free,he’s simply the best above the rest. Providing solutions to all my house concerns. Thank you [name removed].And [name removed] my builder,he’s a complete game changer.Thank you again for making this experience so exceptional. I wouldn’t have it any other way.
City of Westlake, on Apr 10, 2026
The sales rep, builder and [name removed] rep were so helpful and supportive during the build. They went above and beyond to make sure our concerns were taken care of. [name removed] our [name removed] rep is always dependable no matter what.
City of Westlake, FL, on Apr 16, 2026
We couldn’t be happier with the beautiful home our superintendent [name removed] built for us! From the very beginning, he demonstrated exceptional professionalism, attention to detail, and a genuine commitment to quality craftsmanship. [name removed] was incredibly knowledgeable, responsive, and proactive throughout the entire construction process. He kept us informed every step of the way, answered all of our questions promptly and exceeded our expectations in every way.
City of Westlake, on Apr 18, 2026
Good afternoon, I would like to start by saying that before moving in, our builder was [name removed], who was professional, responsive, and addressed all of our concerns promptly. Based on that experience, my husband and I even considered purchasing a second [name removed] home as an investment property. However, since moving in at the end of October 2025 and being assigned our new builder, [name removed], our experience has been extremely frustrating and disappointing. We’ve had to constantly follow up on issues that should have been resolved long ago. For example, the flickering lights and non-working outlets we reported shortly after moving in were only fixed a weeks ago—after more than 6 months of reminders. Another major issue involved our new stove. We reported damage after the very first use and immediately sent photos to [name removed]. After several messages and months of no response, he finally replied that the matter was “covered by Whirlpool.” When we contacted Whirlpool, they informed us that cosmetic issues are covered only within 30 days. Because of [name removed]’s delay, we lost coverage for this repair. A major issue has been with the cracked floor tiles, which remains unresolved to this day despite months of back-and-forth communication, conflicting explanations, and missed appointments. When [name removed] first came to the house, he agreed to replace one cracked tile we identified at that time. After that visit, he disappeared and became unresponsive for several months. When he finally got back in touch, I had discovered additional cracked tiles—a total of three as of now. He initially repeated that he would replace them, but later changed his story, saying that [name removed] no longer uses those tiles. He asked if I had any leftover tiles, and I told him I did not. He said he would “see what he could do.” Sometime later, he sent a worker with replacement tiles, but the dye lot did not match the existing flooring. I contacted [name removed] immediately to let him know. Instead of addressing the issue, he said, “Well, if you didn’t throw out the tiles…” I told him I never said that and corrected him several times. He admitted that he “thought” I said that, then claimed he would look into it. A short time afterward, [name removed] said he would investigate what happened to the tiles supposedly left in my garage. Later, he texted me again to say that my previous builder told him some tiles were left behind. I made it clear that I had no tiles in my garage. He responded, “OK, I’ll see what I can do.” Weeks passed with no action. After more follow-up messages, [name removed] eventually said that a new dye lot had arrived and offered to schedule the replacement for April 17, 2026, between 9:00 and 11:00 a.m. I took time off work and waited at home during that entire window. No one showed up. I sent several messages between 9:20 and 11:00 a.m. with no response. After 11:00 a.m., [name removed] finally replied, saying that “the tile didn’t match.” When I asked how that could be since no one came to test the color, he said, “They compared it to the previous lot” After this missed appointment, [name removed] again said, “We are investigating what happened to your tiles left in your garage,” implying that I did something with the tiles, which was both offensive and unprofessional. To make matters worse, I also had a garage repair appointment scheduled for that same time, and no one showed up for that either. Throughout this entire process, I expressed to [name removed] how disappointed I was with [name removed] and I would let you guys know through the survey to which he replied "Unless you plan on giving me all 10's do not fill it out, I'm doing you a favor finding those tiles because [name removed] will not!' [name removed] has repeated the statement several times in the past few weeks as I felt that [name removed] does not care for homeowners after closing and I mentioned that I felt this will be the only way you will know what is happening. This is manipulative, inappropriate, and unacceptable from our assigned builder. I am a very busy professional who has taken time off work repeatedly for no-show appointments, unanswered messages, and ongoing excuses. After months of wasted time and frustration, I am now taking yet more of my personal time to document these continuing problems because my dissatisfaction with both [name removed]’s conduct and [name removed]’s customer service process is extremely high. This experience has been draining, unprofessional, and far below the standards expected from a reputable builder. I urge [name removed] to investigate this matter seriously, hold Mr. [name removed] accountable, and ensure proper communication and customer care in the future.
City of Westlake, on Apr 09, 2026
I love the customer service I have recieved throughout the process.
City of Westlake, FL, on Apr 09, 2026
Upon request, we were reassigned [name removed] as our sales rep and she was absolutely wonderful to work with. Very upbeat and communicative throughout our purchase experience. She helped clearly guide us through the process of selecting our lot and, as a result, we were able to secure the lot we had set our hopes on. From there, we were assigned [name removed] as our builder. He was very friendly, knowledgeable, and communicative throughout the construction phase. He regularly provided updates with photos in our group text and was very responsive whenever any questions came up. We had our inspector come by one week before our New Home Celebration/final walk-through and [name removed] quickly addressed every item on the inspection report before we closed, which we really appreciated. Even after we moved in, he encouraged us to contact him if we had any questions or if there was anything he could help with. A couple of days after we moved in, we had our washer and dryer delivered from Lowes, but they kept tripping the breaker when we tried to run them. We reached out to [name removed] and he promptly stopped by and was able to resolve the issue in a couple of minutes, which we appreciated because by that time we had a lot of laundry piling up. The handful of items that have come up since moving in have been quickly addressed by our warranty rep, [name removed]. Currently, we're down to the last couple of things, which we have someone scheduled to come by on Monday to fix. Overall, our purchase experience has exceeded our expectations. We love our new townhome and have been mentioning to any friends in the market for a new home in PBC to consider checking out [name removed]. I'm not sure if this is the right place to mention this since it's not directly concerning our new townhome, but if I had one critique so far after living in [name removed] for a month, it would be the playground in the [name removed] Adventure Park. We love the pool (it certainly was a big selling point) and the community center over there is beautiful, but for a community that is heavily geared towards families, the playground at the Adventure Center (which as far as I know is the only one in [name removed]) is a bit of a let down and, as a result, it seems like its rarely used. We have a toddler and another one on the way so I do kind of wish the playground over there was more than what it is. Luckily, there's a playground a few minutes down Seminole Pratt [name removed] and some nice ones over in Wellington, but having a decent one closer to us would really be convenient. Perhaps this is something our Terraces subcommunity can look into doing when the HOA is handed over to residents.
City of Westlake, on Apr 17, 2026
The community needs more amenities/ things to do. Most residents travel +25 minutes to do any recreational activities. The town center is not prioritized and would be great for the community. A movie theatre and dining center would be phenomenal. Tennis/pickle-ball courts would be great. XCEL padel rates are outrageous.
City of Westlake, on Apr 08, 2026
[name removed] and [name removed] are amazing
City of Westlake, FL, on Apr 09, 2026
I was unable to choose my Group A options
City of Westlake, on Apr 14, 2026
We are so appreciative that [name removed] has been our home advisor. He has answer and took care of all our concerns and requests. I’ll give him a 20 if it’s possible.
City of Westlake, FL, on Apr 05, 2026
Everyone was so helpful, friendly people.
City of Westlake, on Apr 14, 2026
Very minimal issues with the home. Normal settling issues. The home was built solid and very happy with the work.
City of Westlake, on Mar 31, 2026
[name removed] and [name removed] were great to work with. Some issues arose but they kept their word and fixed all issues that we were concerned about. Communication was good, but most importantly they stuck to their word.
City of Westlake, FL, on Apr 04, 2026
The excellent follow up service throughout the whole process.
City of Westlake, on Mar 31, 2026
Frequent check-ins about home by minto home care team and ease with which issues got resolved
City of Westlake, FL, on Apr 03, 2026
What I liked most about my purchase experience was how smooth and seamless the entire process felt from start to finish. As a first-time homebuyer, I wasn’t sure what to expect, but everything exceeded my expectations. [name removed], the sales agent at Minto, was incredibly helpful and made the contract process easy to understand. [name removed] at the design center guided me through all my selections with patience and expertise, which made what could have been an overwhelming process feel exciting and enjoyable. [name removed], the superintendent, kept everything on track during construction and ensured great communication along the way. Even the loan process was seamless, which I know can often be one of the more stressful parts. Overall, I truly couldn’t have asked for a better transaction. From the initial contract all the way through move-in, everything was handled professionally and efficiently, making my first home-buying experience a very positive one.
City of Westlake, on Apr 07, 2026
I like everything . My experience was amazing
City of Westlake, on Mar 28, 2026
On occasion, it felt as though we were receiving wrong information with the intent of not providing a solution.
City of Westlake, FL, on Mar 31, 2026
I liked how I was updated on the weekly progress of the process
City of Westlake, on Mar 26, 2026
The attention to detail and staff! From construction to home touch ups the staff we have worked with has been supportive, kind and caring
City of Westlake, FL, on Mar 30, 2026
From the very beginning our realtor bonnie and contractor [name removed] were very kind and provided excellent customer service as well as keeping us up to date with the process of the construction of our home. Any time we had a minor issue with the home our contractor [name removed] was more than happy to help fix whatever the issue might be quickly and efficiently. 10/10 experience of the process thanks to those two!
City of Westlake, on Apr 04, 2026
We didn’t like the restrictions and requirements about plants around the house , we liked how easy it was to option the house with the catalog
City of Westlake, FL, on Mar 27, 2026
The experience was great overall. Staff at the sales center can be difficult to reach at times.
City of Westlake, on Mar 22, 2026
The [name removed] made us feel like family from the first day we walked into the sales office 4 years ago. [name removed], [name removed], and [name removed] are the true examples of exemplary leadership.
City of Westlake, FL, on Mar 25, 2026
I had a great experience working with [name removed], my homebuilder at [name removed]. From the very beginning, he was professional, attentive, and truly committed to making the process smooth and enjoyable. He kept me informed at every stage, answered all my questions promptly, and made sure every detail was handled with care. His dedication and transparency gave me confidence throughout the entire journey. The quality of the work and the attention to detail exceeded my expectations. [name removed] went above and beyond to ensure that my home was exactly what I envisioned. I truly appreciate his support, patience, and professionalism. I would highly recommend [name removed] and [name removed] to anyone looking to build a beautiful, high-quality home.
City of Westlake, on Apr 03, 2026
How easy and professional [name removed] is to work with.
City of Westlake, on Mar 22, 2026
Thank you to my builder [name removed] and to [name removed] for your great work in my home.
City of Westlake, FL, on Mar 23, 2026
Like- Everyone was transparent from start to finish When any questions or inquiries came up they were addressed timely
City of Westlake, on Mar 31, 2026
I love how efficient they resolve any matters at hand
City of Westlake, FL, on Mar 23, 2026
Entire experience was great. [name removed] and [name removed] were great
City of Westlake, on Mar 31, 2026
[name removed] and [name removed] were both very personable and eager to help us in any way possible. Thank you very much.
City of Westlake, on Mar 17, 2026
The quickness of the build and my team representative [name removed] and my builder [name removed] .
City of Westlake, FL, on Mar 19, 2026
We didn't dislike anything about the purchase. It was one of the best experiences we have ever had. This was not our first home purchase but it was absolutely the best.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
City of Westlake, FL, on Apr 26, 2026
Landscaping was NOT part of our selection.
City of Westlake, FL, on Apr 26, 2026
I liked that every step seemed to be easy, working with [name removed], [name removed], [name removed] (US [name removed]), and the title company was seamless. [name removed] and I would like to thank everyone involved for making this process as easy as possible, especially being first time home buyers.
City of Westlake, FL, on Apr 20, 2026
My house was ready earlier than expected. Minor errors were corrected quickly. Project Manager [name removed] is excellent.
City of Westlake, FL, on Apr 18, 2026
It was straightforward with few surprises
City of Westlake, FL, on Apr 16, 2026
We couldn’t be happier with the beautiful home our superintendent [name removed] built for us! From the very beginning, he demonstrated exceptional professionalism, attention to detail, and a genuine commitment to quality craftsmanship. [name removed] was incredibly knowledgeable, responsive, and proactive throughout the entire construction process. He kept us informed every step of the way, answered all of our questions promptly and exceeded our expectations in every way.
City of Westlake, FL, on Apr 09, 2026
Upon request, we were reassigned [name removed] as our sales rep and she was absolutely wonderful to work with. Very upbeat and communicative throughout our purchase experience. She helped clearly guide us through the process of selecting our lot and, as a result, we were able to secure the lot we had set our hopes on. From there, we were assigned [name removed] as our builder. He was very friendly, knowledgeable, and communicative throughout the construction phase. He regularly provided updates with photos in our group text and was very responsive whenever any questions came up. We had our inspector come by one week before our New Home Celebration/final walk-through and [name removed] quickly addressed every item on the inspection report before we closed, which we really appreciated. Even after we moved in, he encouraged us to contact him if we had any questions or if there was anything he could help with. A couple of days after we moved in, we had our washer and dryer delivered from Lowes, but they kept tripping the breaker when we tried to run them. We reached out to [name removed] and he promptly stopped by and was able to resolve the issue in a couple of minutes, which we appreciated because by that time we had a lot of laundry piling up. The handful of items that have come up since moving in have been quickly addressed by our warranty rep, [name removed]. Currently, we're down to the last couple of things, which we have someone scheduled to come by on Monday to fix. Overall, our purchase experience has exceeded our expectations. We love our new townhome and have been mentioning to any friends in the market for a new home in PBC to consider checking out [name removed]. I'm not sure if this is the right place to mention this since it's not directly concerning our new townhome, but if I had one critique so far after living in [name removed] for a month, it would be the playground in the [name removed] Adventure Park. We love the pool (it certainly was a big selling point) and the community center over there is beautiful, but for a community that is heavily geared towards families, the playground at the Adventure Center (which as far as I know is the only one in [name removed]) is a bit of a let down and, as a result, it seems like its rarely used. We have a toddler and another one on the way so I do kind of wish the playground over there was more than what it is. Luckily, there's a playground a few minutes down Seminole Pratt [name removed] and some nice ones over in Wellington, but having a decent one closer to us would really be convenient. Perhaps this is something our Terraces subcommunity can look into doing when the HOA is handed over to residents.
City of Westlake, FL, on Apr 09, 2026
I was unable to choose my Group A options
City of Westlake, FL, on Apr 05, 2026
Everyone was so helpful, friendly people.
City of Westlake, FL, on Apr 04, 2026
The excellent follow up service throughout the whole process.
City of Westlake, FL, on Apr 03, 2026
What I liked most about my purchase experience was how smooth and seamless the entire process felt from start to finish. As a first-time homebuyer, I wasn’t sure what to expect, but everything exceeded my expectations. [name removed], the sales agent at Minto, was incredibly helpful and made the contract process easy to understand. [name removed] at the design center guided me through all my selections with patience and expertise, which made what could have been an overwhelming process feel exciting and enjoyable. [name removed], the superintendent, kept everything on track during construction and ensured great communication along the way. Even the loan process was seamless, which I know can often be one of the more stressful parts. Overall, I truly couldn’t have asked for a better transaction. From the initial contract all the way through move-in, everything was handled professionally and efficiently, making my first home-buying experience a very positive one.
City of Westlake, FL, on Mar 31, 2026
I liked how I was updated on the weekly progress of the process
City of Westlake, FL, on Mar 30, 2026
From the very beginning our realtor bonnie and contractor [name removed] were very kind and provided excellent customer service as well as keeping us up to date with the process of the construction of our home. Any time we had a minor issue with the home our contractor [name removed] was more than happy to help fix whatever the issue might be quickly and efficiently. 10/10 experience of the process thanks to those two!
City of Westlake, FL, on Mar 27, 2026
The experience was great overall. Staff at the sales center can be difficult to reach at times.
City of Westlake, FL, on Mar 25, 2026
I had a great experience working with [name removed], my homebuilder at [name removed]. From the very beginning, he was professional, attentive, and truly committed to making the process smooth and enjoyable. He kept me informed at every stage, answered all my questions promptly, and made sure every detail was handled with care. His dedication and transparency gave me confidence throughout the entire journey. The quality of the work and the attention to detail exceeded my expectations. [name removed] went above and beyond to ensure that my home was exactly what I envisioned. I truly appreciate his support, patience, and professionalism. I would highly recommend [name removed] and [name removed] to anyone looking to build a beautiful, high-quality home.
City of Westlake, FL, on Mar 23, 2026
Like- Everyone was transparent from start to finish When any questions or inquiries came up they were addressed timely
City of Westlake, FL, on Mar 23, 2026
Entire experience was great. [name removed] and [name removed] were great
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
City of Westlake, on Apr 24, 2026
Everything has been great, [name removed] has been amazing, very helpful and responsive whenever we need him even with the smallest thing.
City of Westlake, on Apr 24, 2026
MY GARAGE DOOR IS WITHEN THE LIMIT FOR FIXING BUT AT LEAST IT SHOULD BE PAINTED TO COVER ALL THE CRACKS.
City of Westlake, on Apr 24, 2026
We loved working with [name removed] in the design center, [name removed] in the sales center and [name removed] has been amazing throughout the warranty phase!
City of Westlake, on Apr 23, 2026
[name removed] with sales was so thorough, always makes us comfortable. [name removed] really paid attention to all of the little details with our house to ensure we were given a great product. [name removed] has been amazing communicating afterwards to ensure any items we see are address quickly .
City of Westlake, on Apr 19, 2026
This is my second house with [name removed] and I feel truly blessed to have experienced the same team delivering such a high level of customer service throughout my buying journey. I have to give special recognition to [name removed] who was always on top of my questions and incredibly responsive-she’s truly deserves a gold medal. Next is [name removed] he made the entire process smooth and worry-free,he’s simply the best above the rest. Providing solutions to all my house concerns. Thank you [name removed].And [name removed] my builder,he’s a complete game changer.Thank you again for making this experience so exceptional. I wouldn’t have it any other way.
City of Westlake, on Apr 18, 2026
Good afternoon, I would like to start by saying that before moving in, our builder was [name removed], who was professional, responsive, and addressed all of our concerns promptly. Based on that experience, my husband and I even considered purchasing a second [name removed] home as an investment property. However, since moving in at the end of October 2025 and being assigned our new builder, [name removed], our experience has been extremely frustrating and disappointing. We’ve had to constantly follow up on issues that should have been resolved long ago. For example, the flickering lights and non-working outlets we reported shortly after moving in were only fixed a weeks ago—after more than 6 months of reminders. Another major issue involved our new stove. We reported damage after the very first use and immediately sent photos to [name removed]. After several messages and months of no response, he finally replied that the matter was “covered by Whirlpool.” When we contacted Whirlpool, they informed us that cosmetic issues are covered only within 30 days. Because of [name removed]’s delay, we lost coverage for this repair. A major issue has been with the cracked floor tiles, which remains unresolved to this day despite months of back-and-forth communication, conflicting explanations, and missed appointments. When [name removed] first came to the house, he agreed to replace one cracked tile we identified at that time. After that visit, he disappeared and became unresponsive for several months. When he finally got back in touch, I had discovered additional cracked tiles—a total of three as of now. He initially repeated that he would replace them, but later changed his story, saying that [name removed] no longer uses those tiles. He asked if I had any leftover tiles, and I told him I did not. He said he would “see what he could do.” Sometime later, he sent a worker with replacement tiles, but the dye lot did not match the existing flooring. I contacted [name removed] immediately to let him know. Instead of addressing the issue, he said, “Well, if you didn’t throw out the tiles…” I told him I never said that and corrected him several times. He admitted that he “thought” I said that, then claimed he would look into it. A short time afterward, [name removed] said he would investigate what happened to the tiles supposedly left in my garage. Later, he texted me again to say that my previous builder told him some tiles were left behind. I made it clear that I had no tiles in my garage. He responded, “OK, I’ll see what I can do.” Weeks passed with no action. After more follow-up messages, [name removed] eventually said that a new dye lot had arrived and offered to schedule the replacement for April 17, 2026, between 9:00 and 11:00 a.m. I took time off work and waited at home during that entire window. No one showed up. I sent several messages between 9:20 and 11:00 a.m. with no response. After 11:00 a.m., [name removed] finally replied, saying that “the tile didn’t match.” When I asked how that could be since no one came to test the color, he said, “They compared it to the previous lot” After this missed appointment, [name removed] again said, “We are investigating what happened to your tiles left in your garage,” implying that I did something with the tiles, which was both offensive and unprofessional. To make matters worse, I also had a garage repair appointment scheduled for that same time, and no one showed up for that either. Throughout this entire process, I expressed to [name removed] how disappointed I was with [name removed] and I would let you guys know through the survey to which he replied "Unless you plan on giving me all 10's do not fill it out, I'm doing you a favor finding those tiles because [name removed] will not!' [name removed] has repeated the statement several times in the past few weeks as I felt that [name removed] does not care for homeowners after closing and I mentioned that I felt this will be the only way you will know what is happening. This is manipulative, inappropriate, and unacceptable from our assigned builder. I am a very busy professional who has taken time off work repeatedly for no-show appointments, unanswered messages, and ongoing excuses. After months of wasted time and frustration, I am now taking yet more of my personal time to document these continuing problems because my dissatisfaction with both [name removed]’s conduct and [name removed]’s customer service process is extremely high. This experience has been draining, unprofessional, and far below the standards expected from a reputable builder. I urge [name removed] to investigate this matter seriously, hold Mr. [name removed] accountable, and ensure proper communication and customer care in the future.
City of Westlake, on Apr 17, 2026
The community needs more amenities/ things to do. Most residents travel +25 minutes to do any recreational activities. The town center is not prioritized and would be great for the community. A movie theatre and dining center would be phenomenal. Tennis/pickle-ball courts would be great. XCEL padel rates are outrageous.
City of Westlake, on Apr 14, 2026
We are so appreciative that [name removed] has been our home advisor. He has answer and took care of all our concerns and requests. I’ll give him a 20 if it’s possible.
City of Westlake, on Apr 14, 2026
Very minimal issues with the home. Normal settling issues. The home was built solid and very happy with the work.
City of Westlake, on Apr 07, 2026
I like everything . My experience was amazing
City of Westlake, on Apr 04, 2026
We didn’t like the restrictions and requirements about plants around the house , we liked how easy it was to option the house with the catalog
City of Westlake, on Apr 03, 2026
How easy and professional [name removed] is to work with.
City of Westlake, on Mar 31, 2026
I love how efficient they resolve any matters at hand
City of Westlake, on Mar 31, 2026
[name removed] and [name removed] were both very personable and eager to help us in any way possible. Thank you very much.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
City of Westlake, on Apr 22, 2026
[name removed] has been great. He always stays on top of everything. He was able to solve issues in the house in a timely manner. Thank you, [name removed].
City of Westlake, on Apr 16, 2026
[name removed] truly helped in everything that we needed, we’re very grateful for him.
City of Westlake, on Apr 15, 2026
Easy to deal with, and quickly responsive to any concerns
City of Westlake, on Apr 13, 2026
Thankyou for having [name removed] on your team. He is full of knowledge , listens, and gives us peace of mind in knowing any issues (there have been very few) that things will Be taken care of . He has been a pleasure to work with
City of Westlake, on Apr 13, 2026
I had a great experience with [name removed]. Everyone was professional and courteous.
City of Westlake, on Apr 10, 2026
The sales rep, builder and [name removed] rep were so helpful and supportive during the build. They went above and beyond to make sure our concerns were taken care of. [name removed] our [name removed] rep is always dependable no matter what.
City of Westlake, on Apr 09, 2026
I love the customer service I have recieved throughout the process.
City of Westlake, on Apr 08, 2026
[name removed] and [name removed] are amazing
City of Westlake, on Mar 31, 2026
[name removed] and [name removed] were great to work with. Some issues arose but they kept their word and fixed all issues that we were concerned about. Communication was good, but most importantly they stuck to their word.
City of Westlake, on Mar 31, 2026
Frequent check-ins about home by minto home care team and ease with which issues got resolved
City of Westlake, on Mar 28, 2026
On occasion, it felt as though we were receiving wrong information with the intent of not providing a solution.
City of Westlake, on Mar 26, 2026
The attention to detail and staff! From construction to home touch ups the staff we have worked with has been supportive, kind and caring
City of Westlake, on Mar 22, 2026
The [name removed] made us feel like family from the first day we walked into the sales office 4 years ago. [name removed], [name removed], and [name removed] are the true examples of exemplary leadership.
City of Westlake, on Mar 22, 2026
Thank you to my builder [name removed] and to [name removed] for your great work in my home.