Top Homebuilder Ratings & Reviews

Minto Communities - USA

WestLake

1,651 Homeowner Reviews Completed Jan 2025 - Jul 2026

Overall Satisfaction

4.8
Customers' overall satisfaction
4.9
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Overall Experience

4.9

Purchase Experience

4.9

Home Personalization Experience

4.9

Construction Experience

5.0

Customer Care Experience

5.0

Home Readiness

4.9

Installation & Workmanship

4.9

Community Profile

Our story begins in 1955 with a simple belief: that we could build better places to live, work and play, one home and one relationship at a time. Since then, The Minto Group has successfully built a fully-integrated real estate company that can meet the needs of any individual, family, investor or business. We’ve accomplished a lot over the years, and as we continue to celebrate new ventures, milestones, innovations and investments, we’re always looking ahead to what’s possible. Read on to learn more about our journey over the past 60+ years.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

City of Westlake, on Jul 23, 2026

I loved the hands-on approach that [name removed] (Sales) and [name removed] (Builder) provided. Every stop of the process was made easier and enjoyable because of them.

5.0
Verified Homeowner
City of Westlake, on Jul 23, 2026

We were given a couple different answers between our sales assoc and our construction manager which caused a small issue with closing but it was very professionally and quickly resolved. Other than that everything had been exceptional

5.0
Verified Homeowner
City of Westlake, FL, on Jul 23, 2026

[Translated from ES] The adherence to the schedule, the personalized service, and the constant communication from [name removed] Rendón providing details on the progress of the house.

5.0
Verified Homeowner
City of Westlake, on Jul 22, 2026

Nothing wrong all great, thanks!

5.0
Verified Homeowner
City of Westlake, on Jul 22, 2026

The costumer service

4.9
Verified Homeowner
City of Westlake, FL, on Jul 23, 2026

I loved working with [name removed], our superintendent. He was very insightful throughout the whole process and would let us know how to work through any possible issues that could arise. He was very consistent with providing us with updates and always made himself available to answer any questions or address any concerns we might have. [name removed] made us feel very comfortable and at ease that we were going to recieve a quality home. I only have praises to say about [name removed].

5.0
Verified Homeowner
City of Westlake, on Jul 21, 2026

Everything is good.

4.3
Verified Homeowner
City of Westlake, on Jul 22, 2026

I like how quick and easy the communication is

5.0
Verified Homeowner
City of Westlake, FL, on Jul 22, 2026

house was finished on time

4.7
Verified Homeowner
City of Westlake, on Jul 20, 2026

Me gusta todo

5.0
Verified Homeowner
City of Westlake, on Jul 21, 2026

that anytime I needed assistance with an issue, [name removed] reached out to me and took care of my problem. I highly recommend them to anybody.

5.0
Verified Homeowner
City of Westlake, FL, on Jul 21, 2026

[name removed] was fantastic and so handsome too. he kept us updated the entire time and made us feel like we were the only homeowners he worked with. he is considered family now. Give [name removed] a Promotion.

5.0
Verified Homeowner
City of Westlake, on Jul 16, 2026

[name removed] made our experience exceptional. He was professional, easy to work with, and made sure every question and concern we had was addressed promptly. He truly went above and beyond to ensure we felt comfortable and taken care of. [name removed] exceeded our expectations with his patience, attention to detail, and outstanding customer service. We truly appreciate all of his hard work and would highly recommend him to anyone. Although we still have a few things that needs to be completed but with him there we know its going to get done.

5.0
Verified Homeowner
City of Westlake, FL, on Jul 20, 2026

My sales [name removed] [name removed] and contractor [name removed] where the best. Always available to answer questions and made the process very easy.

5.0
Verified Homeowner
City of Westlake, on Jul 21, 2026

Customer services

4.8
Verified Homeowner
City of Westlake, on Jul 12, 2026

Lottery system is sketchy

4.8
Verified Homeowner
City of Westlake, FL, on Jul 16, 2026

I really enjoyed the entire home-buying experience. From signing the contract to move-in day, everyone was courteous, responsive, and committed to making the process a positive one. The communication was excellent, and I always felt that my questions and concerns were taken seriously. I couldn't be happier with my new [name removed] home and would gladly recommend [name removed] to others.

5.0
Verified Homeowner
City of Westlake, on Jul 20, 2026

All concerns where addressed right away

4.7
Verified Homeowner
City of Westlake, on Jul 08, 2026

It was easy to work with a team that was very helpful.

5.0
Verified Homeowner
City of Westlake, FL, on Jul 15, 2026

What I liked most about my purchase experience was working with my contractor, ([name removed]), and my coordinator, ([name removed]). They made the entire process seamless and stress free. They were professional, responsive, I'm easy to work with, which made the experience effortless for us from start to finish.

5.0
Verified Homeowner
City of Westlake, on Jul 18, 2026

[name removed] has been extremely helpful, reliable, and quick to respond

5.0
Verified Homeowner
City of Westlake, on Jul 01, 2026

Mr [name removed] and his team make every step clear and easy to completed, I had a very good experience in this process, thank you.

5.0
Verified Homeowner
City of Westlake, FL, on Jul 15, 2026

make more model homes available matching home options

5.0
Verified Homeowner
City of Westlake, on Jul 17, 2026

It went very smooth

4.9
Verified Homeowner
City of Westlake, on Jun 25, 2026

The Lanai is a TOTAL waste of space for us! There should instead be optional pre-approved design models to allow coordinated conversion of the Lanai into a more efficient space, such as a Florida room or a private office, for owners who don't need that outside space!

5.0
Verified Homeowner
City of Westlake, FL, on Jul 14, 2026

[name removed] and joe were amazing.

5.0
Verified Homeowner
City of Westlake, on Jul 15, 2026

I have loved everything so far!

5.0
Verified Homeowner
City of Westlake, on Jun 24, 2026

[name removed] is magnificent and he helped me so so so much

5.0
Verified Homeowner
City of Westlake, on Jul 10, 2026

I like the way your stuff, especially [name removed] and [name removed] and communicate with us

5.0
Verified Homeowner
City of Westlake, FL, on Jul 11, 2026

I am extremely happy and working with [name removed] has been wonderful!

5.0
Verified Homeowner
City of Westlake, on Jun 18, 2026

Excelente servicio, el Sr. [name removed] muy atento a que todo este bien, muy profesional.

5.0
Verified Homeowner
City of Westlake, FL, on Jul 05, 2026

[name removed]. Is the best salesperson, she is compromised to do the best.

5.0
Verified Homeowner
City of Westlake, on Jul 08, 2026

Builder ([name removed]), and inspector ([name removed]) were amazing.

4.5
Verified Homeowner
City of Westlake, on Jun 18, 2026

Everything

5.0
Verified Homeowner
City of Westlake, FL, on Jul 02, 2026

I LOVE WORKING WITH [name removed] EMPLOYEES, ALL OF THEM ARE COMPROMISE WITH THEIR MINTO, ALL OF THEM ARE ALWAYS AVAILBLE FOR YOU.

5.0
Verified Homeowner
City of Westlake, on Jul 07, 2026

Great service

5.0
Verified Homeowner
City of Westlake, on Jun 16, 2026

I love my new home and couldn't be happier with my purchase. The quality, design, and attention to detail exceeded my expectations. The entire experience was positive, and I would highly recommend [name removed] communities to anyone looking for a beautiful new home.

5.0
Verified Homeowner
City of Westlake, FL, on Jun 30, 2026

The people. [name removed] and [name removed] were both great

5.0
Verified Homeowner
City of Westlake, on Jul 07, 2026

House fundamentals are great and [name removed] is great!

5.0
Verified Homeowner
City of Westlake, on Jun 16, 2026

Nice and quiet...excellent/// Some of the dogs are too big, to be in such close proximity...Dislike ...have them jumping on me

5.0
Verified Homeowner
City of Westlake, FL, on Jun 30, 2026

I like everything. No complaints.

5.0
Verified Homeowner
City of Westlake, on Jul 06, 2026

the communities is well kept up and all my neighbors are very friendly . Any issues I had with the house was always promptly taking care of and all the employees are professional .

4.2
Verified Homeowner
City of Westlake, on Jun 09, 2026

I live in a townhome and I can’t hear noise coming from the neighbor’s unit which is great. In my unit though, the walls a so thin, I can here talking or the tv from all the rooms, even when the doors are closed. I wish the insulation was better. Or at the least when making a choice in insulation, understand the difference in noise coming through room by room. The same goes with the carpet pad to prevent hearing the footsteps downstairs.

5.0
Verified Homeowner
City of Westlake, FL, on Jun 29, 2026

Very communicative

5.0
Verified Homeowner
City of Westlake, on Jun 30, 2026

[name removed] was very responsive to all the issues we encountered. [name removed] is a phenomenal representative for [name removed], he definitely deserves a promotion or raise!

4.9
Verified Homeowner
City of Westlake, on Jun 05, 2026

Everyone I haven’t hoarded is very helpful and welcoming

5.0
Verified Homeowner
City of Westlake, on Jun 22, 2026

All of the staff members are very easy to communicate with and helped me every step of the way with the purchase of my new home

5.0
Verified Homeowner
City of Westlake, FL, on Jun 28, 2026

Everything was great from the sales team to the construction team to the closing was excellent

5.0
Verified Homeowner
City of Westlake, on Jun 01, 2026

Post-build customer service has been excellent. [name removed] has been incredible in getting work orders submitted promptly and checking in to ensure that we are happy with minor fixes post-build.

5.0
Verified Homeowner
City of Westlake, on Jun 21, 2026

[name removed] is amazing! He goes above and beyond to make sure we have anything we need for our house. I appreciate his commitment to making sure you’re heard and I have never felt like just a number he needs to complete. [name removed] is blessed to have [name removed] apart of their team.

5.0
Verified Homeowner
City of Westlake, FL, on Jun 28, 2026

The customer service goes above and beyond expectations

5.0
Verified Homeowner
City of Westlake, on May 29, 2026

Everyone throughout the process has been great.

5.0
Verified Homeowner
City of Westlake, on Jun 21, 2026

[name removed] was a great representative for [name removed]. Very helpful and polite.

4.5
Verified Homeowner
City of Westlake, FL, on Jun 28, 2026

I wanted to thank [name removed], [name removed], [name removed], and [name removed] for not only being professional, but extremely friendly and patient with explaining the entire process to me. I am extremely satisfied with my entire experience with [name removed] and its employees.

5.0
Verified Homeowner
City of Westlake, on May 27, 2026

Everything was simple and easy

5.0
Verified Homeowner
City of Westlake, on Jun 19, 2026

What we like most about our experience is the building process. Our project manager communicated very well and was transparent with us from start to finish. What we disliked most was the time frame (long length of time) [name removed] took to reimburse us for an issue that was clearly caused by the faulty wiring of our AC system and faulty irrigation system and caused our electric and water bill to be extremely high.

4.4
Verified Homeowner
City of Westlake, FL, on Jun 28, 2026

I absolutely loved my home-buying experience from contract through move-in. The entire process was smooth, well organized, and I was kept informed every step of the way. Everyone was professional, responsive, and always willing to answer my questions, which made me feel confident throughout the process. The communication was excellent, and the move-in experience exceeded my expectations. I truly appreciate all the hard work and dedication that went into making this such a positive experience. Thank you!

5.0
Verified Homeowner
City of Westlake, on May 27, 2026

I don’t normally say this, but [name removed] is exceptionally. My wife and I love every bit of the Minto experience!

5.0
Verified Homeowner
City of Westlake, on Jun 19, 2026

The quality of the homes has been good, and the management has been responsive in addressing any issues that have arisen during the nearly one year we have lived here.

4.2
Verified Homeowner
City of Westlake, FL, on Jun 27, 2026

I loved that I was updated weekly on the progress of my build. And I loved that [name removed] was friendly and nice and patient and always willing to help take care of things and answer any questions

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

City of Westlake, FL, on Jul 23, 2026

[Translated from ES] The adherence to the schedule, the personalized service, and the constant communication from [name removed] Rendón providing details on the progress of the house.

5.0
Verified Homeowner
City of Westlake, FL, on Jul 23, 2026

I loved working with [name removed], our superintendent. He was very insightful throughout the whole process and would let us know how to work through any possible issues that could arise. He was very consistent with providing us with updates and always made himself available to answer any questions or address any concerns we might have. [name removed] made us feel very comfortable and at ease that we were going to recieve a quality home. I only have praises to say about [name removed].

5.0
Verified Homeowner
City of Westlake, FL, on Jul 22, 2026

house was finished on time

4.7
Verified Homeowner
City of Westlake, FL, on Jul 21, 2026

[name removed] was fantastic and so handsome too. he kept us updated the entire time and made us feel like we were the only homeowners he worked with. he is considered family now. Give [name removed] a Promotion.

5.0
Verified Homeowner
City of Westlake, FL, on Jul 20, 2026

My sales [name removed] [name removed] and contractor [name removed] where the best. Always available to answer questions and made the process very easy.

5.0
Verified Homeowner
City of Westlake, FL, on Jul 16, 2026

I really enjoyed the entire home-buying experience. From signing the contract to move-in day, everyone was courteous, responsive, and committed to making the process a positive one. The communication was excellent, and I always felt that my questions and concerns were taken seriously. I couldn't be happier with my new [name removed] home and would gladly recommend [name removed] to others.

5.0
Verified Homeowner
City of Westlake, FL, on Jul 15, 2026

What I liked most about my purchase experience was working with my contractor, ([name removed]), and my coordinator, ([name removed]). They made the entire process seamless and stress free. They were professional, responsive, I'm easy to work with, which made the experience effortless for us from start to finish.

5.0
Verified Homeowner
City of Westlake, FL, on Jul 15, 2026

make more model homes available matching home options

5.0
Verified Homeowner
City of Westlake, FL, on Jul 14, 2026

[name removed] and joe were amazing.

5.0
Verified Homeowner
City of Westlake, FL, on Jul 11, 2026

I am extremely happy and working with [name removed] has been wonderful!

5.0
Verified Homeowner
City of Westlake, FL, on Jul 05, 2026

[name removed]. Is the best salesperson, she is compromised to do the best.

5.0
Verified Homeowner
City of Westlake, FL, on Jul 02, 2026

I LOVE WORKING WITH [name removed] EMPLOYEES, ALL OF THEM ARE COMPROMISE WITH THEIR MINTO, ALL OF THEM ARE ALWAYS AVAILBLE FOR YOU.

5.0
Verified Homeowner
City of Westlake, FL, on Jun 30, 2026

The people. [name removed] and [name removed] were both great

5.0
Verified Homeowner
City of Westlake, FL, on Jun 30, 2026

I like everything. No complaints.

5.0
Verified Homeowner
City of Westlake, FL, on Jun 29, 2026

Very communicative

5.0
Verified Homeowner
City of Westlake, FL, on Jun 28, 2026

Everything was great from the sales team to the construction team to the closing was excellent

5.0
Verified Homeowner
City of Westlake, FL, on Jun 28, 2026

The customer service goes above and beyond expectations

5.0
Verified Homeowner
City of Westlake, FL, on Jun 28, 2026

I wanted to thank [name removed], [name removed], [name removed], and [name removed] for not only being professional, but extremely friendly and patient with explaining the entire process to me. I am extremely satisfied with my entire experience with [name removed] and its employees.

5.0
Verified Homeowner
City of Westlake, FL, on Jun 28, 2026

I absolutely loved my home-buying experience from contract through move-in. The entire process was smooth, well organized, and I was kept informed every step of the way. Everyone was professional, responsive, and always willing to answer my questions, which made me feel confident throughout the process. The communication was excellent, and the move-in experience exceeded my expectations. I truly appreciate all the hard work and dedication that went into making this such a positive experience. Thank you!

5.0
Verified Homeowner
City of Westlake, FL, on Jun 27, 2026

I loved that I was updated weekly on the progress of my build. And I loved that [name removed] was friendly and nice and patient and always willing to help take care of things and answer any questions

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

City of Westlake, on Jul 23, 2026

I loved the hands-on approach that [name removed] (Sales) and [name removed] (Builder) provided. Every stop of the process was made easier and enjoyable because of them.

5.0
Verified Homeowner
City of Westlake, on Jul 22, 2026

Nothing wrong all great, thanks!

5.0
Verified Homeowner
City of Westlake, on Jul 21, 2026

Everything is good.

4.3
Verified Homeowner
City of Westlake, on Jul 20, 2026

Me gusta todo

5.0
Verified Homeowner
City of Westlake, on Jul 16, 2026

[name removed] made our experience exceptional. He was professional, easy to work with, and made sure every question and concern we had was addressed promptly. He truly went above and beyond to ensure we felt comfortable and taken care of. [name removed] exceeded our expectations with his patience, attention to detail, and outstanding customer service. We truly appreciate all of his hard work and would highly recommend him to anyone. Although we still have a few things that needs to be completed but with him there we know its going to get done.

5.0
Verified Homeowner
City of Westlake, on Jul 12, 2026

Lottery system is sketchy

4.8
Verified Homeowner
City of Westlake, on Jul 08, 2026

It was easy to work with a team that was very helpful.

5.0
Verified Homeowner
City of Westlake, on Jul 01, 2026

Mr [name removed] and his team make every step clear and easy to completed, I had a very good experience in this process, thank you.

5.0
Verified Homeowner
City of Westlake, on Jun 25, 2026

The Lanai is a TOTAL waste of space for us! There should instead be optional pre-approved design models to allow coordinated conversion of the Lanai into a more efficient space, such as a Florida room or a private office, for owners who don't need that outside space!

5.0
Verified Homeowner
City of Westlake, on Jun 24, 2026

[name removed] is magnificent and he helped me so so so much

5.0
Verified Homeowner
City of Westlake, on Jun 18, 2026

Excelente servicio, el Sr. [name removed] muy atento a que todo este bien, muy profesional.

5.0
Verified Homeowner
City of Westlake, on Jun 18, 2026

Everything

5.0
Verified Homeowner
City of Westlake, on Jun 16, 2026

I love my new home and couldn't be happier with my purchase. The quality, design, and attention to detail exceeded my expectations. The entire experience was positive, and I would highly recommend [name removed] communities to anyone looking for a beautiful new home.

5.0
Verified Homeowner
City of Westlake, on Jun 16, 2026

Nice and quiet...excellent/// Some of the dogs are too big, to be in such close proximity...Dislike ...have them jumping on me

5.0
Verified Homeowner
City of Westlake, on Jun 09, 2026

I live in a townhome and I can’t hear noise coming from the neighbor’s unit which is great. In my unit though, the walls a so thin, I can here talking or the tv from all the rooms, even when the doors are closed. I wish the insulation was better. Or at the least when making a choice in insulation, understand the difference in noise coming through room by room. The same goes with the carpet pad to prevent hearing the footsteps downstairs.

5.0
Verified Homeowner
City of Westlake, on Jun 05, 2026

Everyone I haven’t hoarded is very helpful and welcoming

5.0
Verified Homeowner
City of Westlake, on Jun 01, 2026

Post-build customer service has been excellent. [name removed] has been incredible in getting work orders submitted promptly and checking in to ensure that we are happy with minor fixes post-build.

5.0
Verified Homeowner
City of Westlake, on May 29, 2026

Everyone throughout the process has been great.

5.0
Verified Homeowner
City of Westlake, on May 27, 2026

Everything was simple and easy

5.0
Verified Homeowner
City of Westlake, on May 27, 2026

I don’t normally say this, but [name removed] is exceptionally. My wife and I love every bit of the Minto experience!

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

City of Westlake, on Jul 23, 2026

We were given a couple different answers between our sales assoc and our construction manager which caused a small issue with closing but it was very professionally and quickly resolved. Other than that everything had been exceptional

5.0
Verified Homeowner
City of Westlake, on Jul 22, 2026

The costumer service

4.9
Verified Homeowner
City of Westlake, on Jul 22, 2026

I like how quick and easy the communication is

5.0
Verified Homeowner
City of Westlake, on Jul 21, 2026

that anytime I needed assistance with an issue, [name removed] reached out to me and took care of my problem. I highly recommend them to anybody.

5.0
Verified Homeowner
City of Westlake, on Jul 21, 2026

Customer services

4.8
Verified Homeowner
City of Westlake, on Jul 20, 2026

All concerns where addressed right away

4.7
Verified Homeowner
City of Westlake, on Jul 18, 2026

[name removed] has been extremely helpful, reliable, and quick to respond

5.0
Verified Homeowner
City of Westlake, on Jul 17, 2026

It went very smooth

4.9
Verified Homeowner
City of Westlake, on Jul 15, 2026

I have loved everything so far!

5.0
Verified Homeowner
City of Westlake, on Jul 10, 2026

I like the way your stuff, especially [name removed] and [name removed] and communicate with us

5.0
Verified Homeowner
City of Westlake, on Jul 08, 2026

Builder ([name removed]), and inspector ([name removed]) were amazing.

4.5
Verified Homeowner
City of Westlake, on Jul 07, 2026

Great service

5.0
Verified Homeowner
City of Westlake, on Jul 07, 2026

House fundamentals are great and [name removed] is great!

5.0
Verified Homeowner
City of Westlake, on Jul 06, 2026

the communities is well kept up and all my neighbors are very friendly . Any issues I had with the house was always promptly taking care of and all the employees are professional .

4.2
Verified Homeowner
City of Westlake, on Jun 30, 2026

[name removed] was very responsive to all the issues we encountered. [name removed] is a phenomenal representative for [name removed], he definitely deserves a promotion or raise!

4.9
Verified Homeowner
City of Westlake, on Jun 22, 2026

All of the staff members are very easy to communicate with and helped me every step of the way with the purchase of my new home

5.0
Verified Homeowner
City of Westlake, on Jun 21, 2026

[name removed] is amazing! He goes above and beyond to make sure we have anything we need for our house. I appreciate his commitment to making sure you’re heard and I have never felt like just a number he needs to complete. [name removed] is blessed to have [name removed] apart of their team.

5.0
Verified Homeowner
City of Westlake, on Jun 21, 2026

[name removed] was a great representative for [name removed]. Very helpful and polite.

4.5
Verified Homeowner
City of Westlake, on Jun 19, 2026

What we like most about our experience is the building process. Our project manager communicated very well and was transparent with us from start to finish. What we disliked most was the time frame (long length of time) [name removed] took to reimburse us for an issue that was clearly caused by the faulty wiring of our AC system and faulty irrigation system and caused our electric and water bill to be extremely high.

4.4
Verified Homeowner
City of Westlake, on Jun 19, 2026

The quality of the homes has been good, and the management has been responsive in addressing any issues that have arisen during the nearly one year we have lived here.

4.2
Verified Homeowner