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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
City of Westlake, FL, on Oct 02, 2025
I loved how smooth and honest the whole process was from start to finish. Our project manager [name removed] was great and very helpful!
City of Westlake, on Oct 03, 2025
Having [name removed] as a Mastercare rep has made my experience nothing but amazing. His attention to detail, punctuality, professionalism and caring attribute is what every Mastercare rep should be like. If you continue to hire employees like [name removed], I can assure you more customers will be happy knowing that they will be taken care of.
City of Westlake, on Oct 03, 2025
Mr [name removed] it’s great. Always attentive and quick to respond to any issues and/or questions.
City of Westlake, on Sep 22, 2025
I’ve had a fantastic experience with [name removed] from the very first time I walked into the sales center. From starting the building process to working with my Mastercare rep, the experience has been great! The only think I disliked is that [name removed] removed deed restrictions when building the Pines. There are way to many investment properties and renters that don’t care about the homes they’re living in. That part is a real shame and reflects poorly on our community.
City of Westlake, FL, on Sep 30, 2025
I really like how my builder [name removed] stayed up-to-date with me in the process of my home being built. He always insured to provide prompt responses and keep me updated. The Minto design center was very well organized. Along with this [name removed] has been absolutely incredible in the process as well!
City of Westlake, on Oct 01, 2025
[name removed] was always available and responded to all my text/calls. [name removed] is very knowledgeable and very helpful.
City of Westlake, FL, on Sep 29, 2025
We loved how straightforward the process was and the quality and commitment to the community from minto. The communication with [name removed] was outstanding. He was incredibly helpful, organized and we felt supported throughout the entire process. Every visit we made to the house lasted hours because we were so curious and he took the time to explain every detail. He really made our experience so much better and as first time home owners he gave us plenty of advice and tips on how to take care of our home. Thank you!
City of Westlake, on Sep 30, 2025
I liked the master care services. whenever i had an Issue, [name removed] made sure to address my concern in a timely manner. I disliked the garden, grass and tree selction
City of Westlake, on Sep 19, 2025
The customer service that helped us through a process
City of Westlake, FL, on Sep 25, 2025
The only thing I dislike was the HOA was not explained thoroughly.
City of Westlake, on Sep 26, 2025
Easy to work with. Professional team and responsive to my questions.
City of Westlake, on Sep 16, 2025
What I liked most about my experience with Minto Communities – USA was the overall professionalism and quality of their work. The homes are beautifully designed, energy-efficient, and built with attention to detail. The process from start to finish felt organized, and the team was responsive and willing to answer questions along the way. I also appreciated the sense of community they create with thoughtful layouts, amenities, and green spaces. Honestly, there wasn’t much to dislike – as with any new build there were small things that needed follow-up, but Minto’s team made sure those details were handled quickly and fairly. Overall, I’m very happy with my experience.
City of Westlake, on Sep 25, 2025
[name removed] has been great in regards to solving my issues through Master Care.
City of Westlake, FL, on Sep 25, 2025
[name removed] was the most helpful representative I could ask for. Always so positive, attentive, and would help me even when off duty. [name removed] was my construction supervisor, and I would give him a 10/10 too. He was constantly giving me updates, advise on how to construct my house. He would come in even after closing to help, and recommend contractors to help build my perfect home. These two have been a blessing for me. The first time home buyer experience on the other hand was as close to hell as I could imagine. I would go months without hearing from [name removed]. He even talked bad about me about how I am holding up the process. I do think that they are understaffed, and I have no ill will because ultimately I got the first time home buyer.
City of Westlake, on Sep 11, 2025
Our builder and team of [name removed] is excellent and attentive to detail.
City of Westlake, on Sep 24, 2025
I appreciate home care team but they've had to fix quite a few problems which has surprised me given my house is brand new. Also the pest solution inside the home was a complete scam. They install a proprietary line inside the homes that only they can serve the charge ridiculous costs to use it. Total waste...
City of Westlake, FL, on Sep 24, 2025
What I disliked is that there wasn’t much clarity given on the upgraded and standard units at my first meeting. In my opinion, it wouldn’t take away from the decor of the models if for e.g. a sticker was placed on the washer and dryer that read, “Doesn’t come with unit” or “carpet will replace wood if not upgraded”. Those things were presented to me after I signed a contract.
City of Westlake, on Sep 23, 2025
[name removed] has been an outstanding Minto Mastercare Superintendent. He is professional, responsive, and always easy to communicate with. [name removed] has been consistently accessible and has promptly resolved every issue that has come up with our new home. This is very important to me and my family as new homeowners in this community, and his dedication has given us peace of mind.
City of Westlake, FL, on Sep 24, 2025
I have enjoyed the line of communication with my construction manager and my interieur designer... I found that my salesperson could be better...
City of Westlake, on Sep 09, 2025
Everything from the Sale, Selecting Options, Construction & Mastercare has been excellent.
City of Westlake, FL, on Sep 21, 2025
La veracidad siempre con la información
City of Westlake, on Sep 23, 2025
You do a terrible job at insulating these homes. I'll probably have to pay someone to hey it done right
City of Westlake, on Sep 08, 2025
We’ve had an excellent experience with [name removed], and I want to highlight two people in particular who went above and beyond for us: [name removed] (Supervisor, Mastercare at Minto) and [name removed] (Superintendent). From day one, both [name removed] and [name removed] have provided exceptional customer service. They were always professional, responsive, and proactive in addressing every issue we raised—big or small. What really stood out was how quickly they followed through and made sure things weren’t just fixed, but fixed right. [name removed]’s attention to detail and commitment to ensuring our satisfaction made the entire process smooth and stress-free. [name removed]’s hands-on approach and clear communication gave us confidence that our home was in great care. It’s rare to come across a team so dedicated to their homeowners. Thanks to [name removed] and [name removed], every concern was resolved quickly, and we couldn’t be happier with the outcome. We’re grateful to both of them and to [name removed] for delivering not just a beautiful home, but also a top-notch customer experience.
City of Westlake, on Sep 17, 2025
What I liked most about my experience with Minto Homes was the exceptional service provided by my Mastercare Representative, [name removed]. He was attentive, professional, and truly went above and beyond to ensure everything was taken care of. His boss, [name removed], was equally amazing—supportive, knowledgeable, and clearly committed to customer satisfaction. Their combined efforts made the entire process smooth and enjoyable.
City of Westlake, FL, on Sep 20, 2025
[name removed] is an amazing realtor and made my home buying experience amazing. My family has now bought three homes with her and could not be happier.
City of Westlake, on Sep 07, 2025
We had a great sales rep, great project manager, and after sales rep
City of Westlake, on Sep 17, 2025
[name removed] was a great builder to work with. He kept us updated about everything and the house came out amazing.
City of Westlake, on Sep 12, 2025
My house has seemed to have more problems than expected and the initial owner onboarding was very disappointing and disconcerting.
City of Westlake, FL, on Sep 18, 2025
Everyone was extremely professional and courteous
City of Westlake, on Sep 09, 2025
[name removed] was really good , Made everything smooth and easy
City of Westlake, FL, on Sep 18, 2025
I liked the amount of options while building and communication. I would have paid more to upgrade the closets or paint special colors so I wish those were options.
City of Westlake, on Sep 08, 2025
[name removed],judy, geeta, [name removed] and [name removed] are absolutely the best minto has to offer. I now am working with [name removed] and she is doing just as good. I just love living here in [name removed]
City of Westlake, on Sep 04, 2025
WHAT I LIKE THE MOST IS THE CUSTOMER SERVICE OF MASTER CARE (SR CARLOS FUMERO)
City of Westlake, on Sep 04, 2025
Project Supervisor Sales [name removed] and Mastercare agent
City of Westlake, FL, on Sep 17, 2025
From the moment I signed my contract through the day I moved in, my experience with [name removed] has been nothing short of outstanding. I want to give special recognition to [name removed] (Construction Superintendent), [name removed] (Sales), and [name removed] (Design Center), who all went above and beyond to make the process smooth, enjoyable, and stress-free. [name removed], [name removed], and [name removed] made me feel important, valued, and respected every step of the way. Their professionalism, warmth, and dedication to customer satisfaction were evident in every interaction. They were always available to answer my questions, kept me informed, and provided guidance with a level of care that truly exceeded my expectations. What stood out most was how they consistently went over the top in their customer service—whether it was ensuring details were perfect, anticipating my concerns before I even raised them, or simply taking the time to make sure I felt comfortable and confident in my decisions. It was clear they take immense pride in their work and in making sure their customers are happy. [name removed] should be honored to have such exceptional employees. [name removed], [name removed], and [name removed] exemplify excellence in customer service, and they deserve to be commended for their outstanding commitment to their clients.
City of Westlake, on Sep 02, 2025
Our builder [name removed], Mr. [name removed] & the Mastercare [name removed] definitely went above and beyond to ensure our house became a home! We would definitely go through this same experience again. Thanks!!! — The [name removed] Family
City of Westlake, on Sep 04, 2025
[name removed] is the best! [name removed] for president!
City of Westlake, FL, on Sep 16, 2025
I’m very happy with my home. I look forward to living here to the end of my time.
City of Westlake, on Sep 03, 2025
[name removed] Was one of the best people To have through the process of getting a new home he really sets the bar high. Great job.
City of Westlake, FL, on Sep 15, 2025
Not quite satisfying to the Quality of upgrades and workmanship
City of Westlake, on Aug 29, 2025
Disliked everything not at all happy with the services home has many problems with construction that I’m still dealing with would not recommend using Mintos builders ever again
City of Westlake, FL, on Sep 15, 2025
The transparency. [name removed], our builder, was amazing, as was [name removed] and the rest of the sales staff
City of Westlake, on Aug 19, 2025
We had many issues with the cabinets. The cabinet company had to make several visits to our house and their quality was just not what I expected for a house at this price point. Nevertheless, the Minto team took care of everything and the issues were fixed
City of Westlake, FL, on Sep 14, 2025
Sobre todas las cosas la atención de mi manager constructor ( [name removed] [name removed] ) y mi vendedora ( [name removed] ) tienen 100 de 100
City of Westlake, on Aug 24, 2025
The communication is great, I feel important. The area is wonderful and my neighbors are nice people. I’m glad I chose to live here.
City of Westlake, FL, on Sep 14, 2025
[name removed], [name removed], and [name removed], were the BEST team. From start to finish I felt so comfortable and satisfied with my experience!
City of Westlake, on Aug 16, 2025
We’ve had a very positive experience with Minto Communities. Since moving in, any issues that came up were promptly and professionally handled by [name removed] from MasterCare team. I truly appreciate his responsiveness and commitment to ensuring everything is resolved smoothly. We are currently working with him to address the items identified during our year-end visit, and he has continued to be helpful and attentive throughout the process.
City of Westlake, on Aug 21, 2025
I like how attentive [name removed] has been, our assigned warranty representative. He has been on top of things.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
City of Westlake, FL, on Oct 02, 2025
I loved how smooth and honest the whole process was from start to finish. Our project manager [name removed] was great and very helpful!
City of Westlake, FL, on Sep 30, 2025
I really like how my builder [name removed] stayed up-to-date with me in the process of my home being built. He always insured to provide prompt responses and keep me updated. The Minto design center was very well organized. Along with this [name removed] has been absolutely incredible in the process as well!
City of Westlake, FL, on Sep 29, 2025
We loved how straightforward the process was and the quality and commitment to the community from minto. The communication with [name removed] was outstanding. He was incredibly helpful, organized and we felt supported throughout the entire process. Every visit we made to the house lasted hours because we were so curious and he took the time to explain every detail. He really made our experience so much better and as first time home owners he gave us plenty of advice and tips on how to take care of our home. Thank you!
City of Westlake, FL, on Sep 25, 2025
The only thing I dislike was the HOA was not explained thoroughly.
City of Westlake, FL, on Sep 25, 2025
[name removed] was the most helpful representative I could ask for. Always so positive, attentive, and would help me even when off duty. [name removed] was my construction supervisor, and I would give him a 10/10 too. He was constantly giving me updates, advise on how to construct my house. He would come in even after closing to help, and recommend contractors to help build my perfect home. These two have been a blessing for me. The first time home buyer experience on the other hand was as close to hell as I could imagine. I would go months without hearing from [name removed]. He even talked bad about me about how I am holding up the process. I do think that they are understaffed, and I have no ill will because ultimately I got the first time home buyer.
City of Westlake, FL, on Sep 24, 2025
What I disliked is that there wasn’t much clarity given on the upgraded and standard units at my first meeting. In my opinion, it wouldn’t take away from the decor of the models if for e.g. a sticker was placed on the washer and dryer that read, “Doesn’t come with unit” or “carpet will replace wood if not upgraded”. Those things were presented to me after I signed a contract.
City of Westlake, FL, on Sep 24, 2025
I have enjoyed the line of communication with my construction manager and my interieur designer... I found that my salesperson could be better...
City of Westlake, FL, on Sep 21, 2025
La veracidad siempre con la información
City of Westlake, FL, on Sep 20, 2025
[name removed] is an amazing realtor and made my home buying experience amazing. My family has now bought three homes with her and could not be happier.
City of Westlake, FL, on Sep 18, 2025
Everyone was extremely professional and courteous
City of Westlake, FL, on Sep 18, 2025
I liked the amount of options while building and communication. I would have paid more to upgrade the closets or paint special colors so I wish those were options.
City of Westlake, FL, on Sep 17, 2025
From the moment I signed my contract through the day I moved in, my experience with [name removed] has been nothing short of outstanding. I want to give special recognition to [name removed] (Construction Superintendent), [name removed] (Sales), and [name removed] (Design Center), who all went above and beyond to make the process smooth, enjoyable, and stress-free. [name removed], [name removed], and [name removed] made me feel important, valued, and respected every step of the way. Their professionalism, warmth, and dedication to customer satisfaction were evident in every interaction. They were always available to answer my questions, kept me informed, and provided guidance with a level of care that truly exceeded my expectations. What stood out most was how they consistently went over the top in their customer service—whether it was ensuring details were perfect, anticipating my concerns before I even raised them, or simply taking the time to make sure I felt comfortable and confident in my decisions. It was clear they take immense pride in their work and in making sure their customers are happy. [name removed] should be honored to have such exceptional employees. [name removed], [name removed], and [name removed] exemplify excellence in customer service, and they deserve to be commended for their outstanding commitment to their clients.
City of Westlake, FL, on Sep 16, 2025
I’m very happy with my home. I look forward to living here to the end of my time.
City of Westlake, FL, on Sep 15, 2025
Not quite satisfying to the Quality of upgrades and workmanship
City of Westlake, FL, on Sep 15, 2025
The transparency. [name removed], our builder, was amazing, as was [name removed] and the rest of the sales staff
City of Westlake, FL, on Sep 14, 2025
Sobre todas las cosas la atención de mi manager constructor ( [name removed] [name removed] ) y mi vendedora ( [name removed] ) tienen 100 de 100
City of Westlake, FL, on Sep 14, 2025
[name removed], [name removed], and [name removed], were the BEST team. From start to finish I felt so comfortable and satisfied with my experience!
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
City of Westlake, on Oct 03, 2025
Mr [name removed] it’s great. Always attentive and quick to respond to any issues and/or questions.
City of Westlake, on Oct 01, 2025
[name removed] was always available and responded to all my text/calls. [name removed] is very knowledgeable and very helpful.
City of Westlake, on Sep 30, 2025
I liked the master care services. whenever i had an Issue, [name removed] made sure to address my concern in a timely manner. I disliked the garden, grass and tree selction
City of Westlake, on Sep 26, 2025
Easy to work with. Professional team and responsive to my questions.
City of Westlake, on Sep 25, 2025
[name removed] has been great in regards to solving my issues through Master Care.
City of Westlake, on Sep 24, 2025
I appreciate home care team but they've had to fix quite a few problems which has surprised me given my house is brand new. Also the pest solution inside the home was a complete scam. They install a proprietary line inside the homes that only they can serve the charge ridiculous costs to use it. Total waste...
City of Westlake, on Sep 23, 2025
[name removed] has been an outstanding Minto Mastercare Superintendent. He is professional, responsive, and always easy to communicate with. [name removed] has been consistently accessible and has promptly resolved every issue that has come up with our new home. This is very important to me and my family as new homeowners in this community, and his dedication has given us peace of mind.
City of Westlake, on Sep 23, 2025
You do a terrible job at insulating these homes. I'll probably have to pay someone to hey it done right
City of Westlake, on Sep 17, 2025
What I liked most about my experience with Minto Homes was the exceptional service provided by my Mastercare Representative, [name removed]. He was attentive, professional, and truly went above and beyond to ensure everything was taken care of. His boss, [name removed], was equally amazing—supportive, knowledgeable, and clearly committed to customer satisfaction. Their combined efforts made the entire process smooth and enjoyable.
City of Westlake, on Sep 17, 2025
[name removed] was a great builder to work with. He kept us updated about everything and the house came out amazing.
City of Westlake, on Sep 12, 2025
My house has seemed to have more problems than expected and the initial owner onboarding was very disappointing and disconcerting.
City of Westlake, on Sep 09, 2025
[name removed] was really good , Made everything smooth and easy
City of Westlake, on Sep 08, 2025
[name removed],judy, geeta, [name removed] and [name removed] are absolutely the best minto has to offer. I now am working with [name removed] and she is doing just as good. I just love living here in [name removed]
City of Westlake, on Sep 04, 2025
Project Supervisor Sales [name removed] and Mastercare agent
City of Westlake, on Sep 04, 2025
[name removed] is the best! [name removed] for president!
City of Westlake, on Sep 03, 2025
[name removed] Was one of the best people To have through the process of getting a new home he really sets the bar high. Great job.
City of Westlake, on Aug 24, 2025
The communication is great, I feel important. The area is wonderful and my neighbors are nice people. I’m glad I chose to live here.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
City of Westlake, on Oct 03, 2025
Having [name removed] as a Mastercare rep has made my experience nothing but amazing. His attention to detail, punctuality, professionalism and caring attribute is what every Mastercare rep should be like. If you continue to hire employees like [name removed], I can assure you more customers will be happy knowing that they will be taken care of.
City of Westlake, on Sep 22, 2025
I’ve had a fantastic experience with [name removed] from the very first time I walked into the sales center. From starting the building process to working with my Mastercare rep, the experience has been great! The only think I disliked is that [name removed] removed deed restrictions when building the Pines. There are way to many investment properties and renters that don’t care about the homes they’re living in. That part is a real shame and reflects poorly on our community.
City of Westlake, on Sep 19, 2025
The customer service that helped us through a process
City of Westlake, on Sep 16, 2025
What I liked most about my experience with Minto Communities – USA was the overall professionalism and quality of their work. The homes are beautifully designed, energy-efficient, and built with attention to detail. The process from start to finish felt organized, and the team was responsive and willing to answer questions along the way. I also appreciated the sense of community they create with thoughtful layouts, amenities, and green spaces. Honestly, there wasn’t much to dislike – as with any new build there were small things that needed follow-up, but Minto’s team made sure those details were handled quickly and fairly. Overall, I’m very happy with my experience.
City of Westlake, on Sep 11, 2025
Our builder and team of [name removed] is excellent and attentive to detail.
City of Westlake, on Sep 09, 2025
Everything from the Sale, Selecting Options, Construction & Mastercare has been excellent.
City of Westlake, on Sep 08, 2025
We’ve had an excellent experience with [name removed], and I want to highlight two people in particular who went above and beyond for us: [name removed] (Supervisor, Mastercare at Minto) and [name removed] (Superintendent). From day one, both [name removed] and [name removed] have provided exceptional customer service. They were always professional, responsive, and proactive in addressing every issue we raised—big or small. What really stood out was how quickly they followed through and made sure things weren’t just fixed, but fixed right. [name removed]’s attention to detail and commitment to ensuring our satisfaction made the entire process smooth and stress-free. [name removed]’s hands-on approach and clear communication gave us confidence that our home was in great care. It’s rare to come across a team so dedicated to their homeowners. Thanks to [name removed] and [name removed], every concern was resolved quickly, and we couldn’t be happier with the outcome. We’re grateful to both of them and to [name removed] for delivering not just a beautiful home, but also a top-notch customer experience.
City of Westlake, on Sep 07, 2025
We had a great sales rep, great project manager, and after sales rep
City of Westlake, on Sep 04, 2025
WHAT I LIKE THE MOST IS THE CUSTOMER SERVICE OF MASTER CARE (SR CARLOS FUMERO)
City of Westlake, on Sep 02, 2025
Our builder [name removed], Mr. [name removed] & the Mastercare [name removed] definitely went above and beyond to ensure our house became a home! We would definitely go through this same experience again. Thanks!!! — The [name removed] Family
City of Westlake, on Aug 29, 2025
Disliked everything not at all happy with the services home has many problems with construction that I’m still dealing with would not recommend using Mintos builders ever again
City of Westlake, on Aug 19, 2025
We had many issues with the cabinets. The cabinet company had to make several visits to our house and their quality was just not what I expected for a house at this price point. Nevertheless, the Minto team took care of everything and the issues were fixed
City of Westlake, on Aug 16, 2025
We’ve had a very positive experience with Minto Communities. Since moving in, any issues that came up were promptly and professionally handled by [name removed] from MasterCare team. I truly appreciate his responsiveness and commitment to ensuring everything is resolved smoothly. We are currently working with him to address the items identified during our year-end visit, and he has continued to be helpful and attentive throughout the process.