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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
City Of Westlake, on Jan 10, 2020
The prompt communication and follow-up especially by [name removed]. The overall quality and look of the community. Everyone is friendly and cooperative.
City Of Westlake, on Jan 01, 2020
Excellent product and amazing customer service
City Of Westlake, on Dec 26, 2019
The tile vendor has been a nightmare to work with from move-in. They are unreliable, unorganized, and do not do a good job at their craft.
City Of Westlake, on Dec 23, 2019
[name removed] :) She has always been extremely responsive and accommodating! Love her!
City Of Westlake, on Dec 13, 2019
The staff that replies to calls and get issues resolved in a timely manner.
City Of Westlake, on Dec 11, 2019
[name removed] and [name removed] @ Mastercare are a great asset to [name removed]. They both work hard to make sure we are satisfied with [name removed] product. There is still some work to be done, but we are confident [name removed] and [name removed] will get it done for us!
City Of Westlake, on Dec 11, 2019
I love the true sense of community that we have developed here-great neighbors, interactive relationships and the atmosphere are the best! In terms of how we've been treated by the Minto Staff, [name removed] has been fabulous! He treats everyone like they are his only priority and is very personable.
City Of Westlake, on Dec 11, 2019
My home's pleasing and efficient layout and the quality of construction. Also the follow-up support of [name removed] and [name removed] is priceless.
City Of Westlake, on Dec 06, 2019
[name removed] was willing to assist with some of the minor things around the house. Great guy!
City Of Westlake, on Dec 04, 2019
Customer service and the quality of the house.
City Of Westlake, on Nov 23, 2019
What I like the most is one year of service from them which includes all of the appliances
City Of Westlake, on Nov 23, 2019
I like how i have a concern about anything around my house and [name removed] or [name removed] do their best meet my needs. [name removed] has done his best to help me with the little things around the house that need attention.
City Of Westlake, on Nov 19, 2019
[name removed] is amazing. best possible employee any company could hope for
City Of Westlake, on Nov 06, 2019
Everyone has been friendly and responsive to my request.
City Of Westlake, on Nov 01, 2019
[removed] has been the best part of the customer care experience.
City Of Westlake, on Nov 01, 2019
The people that come to you for service. They are very knowledgeable and genuinely care about the job they are doing and the service they are providing. A-1 service.
City Of Westlake, on Oct 30, 2019
[removed] and the team at mastercare are easy to reach and very responsive to our concerns regarding warranty service.
City Of Westlake, on Jul 25, 2019
Minto is EXTREMELY responsive! This is the eleventh home I have built. I have built homes with national builders and custom builders. Minto was, by far, the best builder experience I have had! The individuals, specifically, that have made this such a great experience are [removed] and [removed]. Unbelievably responsive to any question I had. Their customer service skills should be part of Minto's onboarding of new Mastercare staff.
City Of Westlake, on Jul 25, 2019
The customer service and willingness to go the extra mile.
City Of Westlake, on Jul 23, 2019
[removed] W/[removed] - I felt that he cared about me as someone going through this process alone for the first time. He was patient & knowledgeable as he responded each time to my questions and concerns. [removed] was warm and engaging as she took me through the sales process. I felt comfortable asking her questions and her response was clear and precise. I knew my next step. [removed] [removed] w/Minto - He put me at ease during our "Meet the Builder" conference. I felt comfortable enough to ask him anything (and I did). He kept me abreast of the progress of my home; sending me pics etc... And even gave great advice during the walkthrough bc Lord knows I didn't know. My son and I were very grateful for his advice/suggestions. [removed] showed concern and care as he responded to our questions and concern even after the final walkthrough.
City Of Westlake, on Jul 19, 2019
The sales staff were very welcoming and friendly. Selection of the model and design was excellently done. The flexibility of my construction superintendent was very appreciated.
City Of Westlake, on Jul 12, 2019
I don't. I have had many issues with my home that should have never occurred.
City Of Westlake, on Jul 12, 2019
Great variety of models, construction process was fast.[removed] [removed] (engineer), called us in every stage of construction, to bring updates. [removed] addressed us to choose the best home according our needs.
City Of Westlake, on Jul 11, 2019
Good communication from Superintendent [removed]
City Of Westlake, on Jun 28, 2019
The staff that works with us along the way were helpful, timely, and respectful. We were able to ask questions and received educated answers or were given suggestions since we were first time home buyers.
City Of Westlake, on Jun 25, 2019
Home builder very experienced and deliver what is expected. However not flexible with customer's modifications.
City Of Westlake, on Jun 24, 2019
When I first met [removed] (my home builder), she was very nice and professional. She projected such a positive vibe. Throughout the whole progress [removed] was always very kind. She was always ready to answer my ten thousands questions :). At the beginning I told [removed] that i wanted to know about each step of the house progress since it was first home and i wanted to take tons of pics to make a scrapbook. I honestly thought she was going to forget about it. But i was so wrong. She took the initiative to send me pics and keep me posted. [removed] is not just my home builder; she became a friend. Im happy with my experience with her.
City Of Westlake, on Jun 22, 2019
[removed] and [removed] were fabulous to work with. We appreciated their communication and answered any and all questions or addressed concerns immediately and professionally!
City Of Westlake, on Jun 20, 2019
Mr. [removed] was an outstanding Superintendent that I was so lucky to have him taking care of building out my home! He is so detailed oriented and keeping me informs throughout every stage of build out progress. I requested for photos, I got photos to see! I request home visit, I got home visiting. The home walkthru process was so enjoyable because he listened, explained and answered to all of my questions. He is so wonderful and friendly to work with. He has given us a warm feeling to join this newly development neighborhood. We really want to thank for his excellent professional service!
City Of Westlake, on Jun 16, 2019
Both our sales agent, [removed], and our construction supervisor of our home, [removed], were wonderful to work with, as was, [removed], the interior designer.
City Of Westlake, on Jun 10, 2019
Salesperson, [removed] was very helpful through the process. Also our Superintendant, [removed] kept us informed of the progress sending photos every week, and he met the deadline for construction according to our needs.
City Of Westlake, on Jun 03, 2019
The “personal touch” provided by [removed] and [removed].
City Of Westlake, on Jun 02, 2019
The customer service from our sales rep [removed] and our GC contact [removed].
City Of Westlake, on May 31, 2019
The quality and timely manner that was taken to finish the project.
City Of Westlake, on May 31, 2019
Everything was planned out well. Loved that my sales representative, [removed], and my superintendent, [removed], kept in contact with me with updates and etc. They went above and beyond their job duties.
City Of Westlake, on May 30, 2019
We are not happy about the lack of parking in our community. Homeowners feel the builder did not care for the owners. Having a big house and not having enough space to park our cars or for when company wants to stay over, that makes no sense.
City Of Westlake, on May 21, 2019
Transparency, effort to keep us happy as excited
City Of Westlake, on May 17, 2019
Just owning a new home in get. It’s an awesome feeling.
City Of Westlake, on May 13, 2019
Both [removed] and [removed] were so proactive in updating me all information.
City Of Westlake, on Apr 30, 2019
I have recommended Mintos Builders to my sister and she sold her house in Atlanta and purchased the lot across the street from me. My experience has been awesome. [removed], [removed], and [removed] of MasterCare has been awesome. [removed] and [removed] did an awesome job and made sure I went to MasterCare in good hands after I closed.
City Of Westlake, on Apr 25, 2019
The sales process was transparent, selection of extras and upgrades was very straight forward and the professionals made it very streamlined through all the choices. The contact with our home builder throughout the building process was excellent and we really appreciated the photos provided.
City Of Westlake, on Mar 01, 2019
Courtesy and professionalism of the employees.
City Of Westlake, on Jan 16, 2019
From beginning to end the staff was pleasant and professional. The response time was excellent when I needed a call back.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
City Of Westlake, on Jul 23, 2019
[removed] W/[removed] - I felt that he cared about me as someone going through this process alone for the first time. He was patient & knowledgeable as he responded each time to my questions and concerns. [removed] was warm and engaging as she took me through the sales process. I felt comfortable asking her questions and her response was clear and precise. I knew my next step. [removed] [removed] w/Minto - He put me at ease during our "Meet the Builder" conference. I felt comfortable enough to ask him anything (and I did). He kept me abreast of the progress of my home; sending me pics etc... And even gave great advice during the walkthrough bc Lord knows I didn't know. My son and I were very grateful for his advice/suggestions. [removed] showed concern and care as he responded to our questions and concern even after the final walkthrough.
City Of Westlake, on Jul 19, 2019
The sales staff were very welcoming and friendly. Selection of the model and design was excellently done. The flexibility of my construction superintendent was very appreciated.
City Of Westlake, on Jul 12, 2019
Great variety of models, construction process was fast.[removed] [removed] (engineer), called us in every stage of construction, to bring updates. [removed] addressed us to choose the best home according our needs.
City Of Westlake, on Jul 11, 2019
Good communication from Superintendent [removed]
City Of Westlake, on Jun 28, 2019
The staff that works with us along the way were helpful, timely, and respectful. We were able to ask questions and received educated answers or were given suggestions since we were first time home buyers.
City Of Westlake, on Jun 25, 2019
Home builder very experienced and deliver what is expected. However not flexible with customer's modifications.
City Of Westlake, on Jun 24, 2019
When I first met [removed] (my home builder), she was very nice and professional. She projected such a positive vibe. Throughout the whole progress [removed] was always very kind. She was always ready to answer my ten thousands questions :). At the beginning I told [removed] that i wanted to know about each step of the house progress since it was first home and i wanted to take tons of pics to make a scrapbook. I honestly thought she was going to forget about it. But i was so wrong. She took the initiative to send me pics and keep me posted. [removed] is not just my home builder; she became a friend. Im happy with my experience with her.
City Of Westlake, on Jun 22, 2019
[removed] and [removed] were fabulous to work with. We appreciated their communication and answered any and all questions or addressed concerns immediately and professionally!
City Of Westlake, on Jun 20, 2019
Mr. [removed] was an outstanding Superintendent that I was so lucky to have him taking care of building out my home! He is so detailed oriented and keeping me informs throughout every stage of build out progress. I requested for photos, I got photos to see! I request home visit, I got home visiting. The home walkthru process was so enjoyable because he listened, explained and answered to all of my questions. He is so wonderful and friendly to work with. He has given us a warm feeling to join this newly development neighborhood. We really want to thank for his excellent professional service!
City Of Westlake, on Jun 16, 2019
Both our sales agent, [removed], and our construction supervisor of our home, [removed], were wonderful to work with, as was, [removed], the interior designer.
City Of Westlake, on Jun 10, 2019
Salesperson, [removed] was very helpful through the process. Also our Superintendant, [removed] kept us informed of the progress sending photos every week, and he met the deadline for construction according to our needs.
City Of Westlake, on Jun 03, 2019
The “personal touch” provided by [removed] and [removed].
City Of Westlake, on Jun 02, 2019
The customer service from our sales rep [removed] and our GC contact [removed].
City Of Westlake, on May 31, 2019
The quality and timely manner that was taken to finish the project.
City Of Westlake, on May 31, 2019
Everything was planned out well. Loved that my sales representative, [removed], and my superintendent, [removed], kept in contact with me with updates and etc. They went above and beyond their job duties.
City Of Westlake, on May 17, 2019
Just owning a new home in get. It’s an awesome feeling.
City Of Westlake, on May 13, 2019
Both [removed] and [removed] were so proactive in updating me all information.
City Of Westlake, on Jan 16, 2019
From beginning to end the staff was pleasant and professional. The response time was excellent when I needed a call back.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
City Of Westlake, on Dec 26, 2019
The tile vendor has been a nightmare to work with from move-in. They are unreliable, unorganized, and do not do a good job at their craft.
City Of Westlake, on Dec 13, 2019
The staff that replies to calls and get issues resolved in a timely manner.
City Of Westlake, on Dec 11, 2019
[name removed] and [name removed] @ Mastercare are a great asset to [name removed]. They both work hard to make sure we are satisfied with [name removed] product. There is still some work to be done, but we are confident [name removed] and [name removed] will get it done for us!
City Of Westlake, on Dec 06, 2019
[name removed] was willing to assist with some of the minor things around the house. Great guy!
City Of Westlake, on Nov 23, 2019
What I like the most is one year of service from them which includes all of the appliances
City Of Westlake, on Nov 23, 2019
I like how i have a concern about anything around my house and [name removed] or [name removed] do their best meet my needs. [name removed] has done his best to help me with the little things around the house that need attention.
City Of Westlake, on Nov 19, 2019
[name removed] is amazing. best possible employee any company could hope for
City Of Westlake, on Nov 06, 2019
Everyone has been friendly and responsive to my request.
City Of Westlake, on Nov 01, 2019
[removed] has been the best part of the customer care experience.
City Of Westlake, on Nov 01, 2019
The people that come to you for service. They are very knowledgeable and genuinely care about the job they are doing and the service they are providing. A-1 service.
City Of Westlake, on Oct 30, 2019
[removed] and the team at mastercare are easy to reach and very responsive to our concerns regarding warranty service.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
City Of Westlake, on Jan 10, 2020
The prompt communication and follow-up especially by [name removed]. The overall quality and look of the community. Everyone is friendly and cooperative.
City Of Westlake, on Jan 01, 2020
Excellent product and amazing customer service
City Of Westlake, on Dec 23, 2019
[name removed] :) She has always been extremely responsive and accommodating! Love her!
City Of Westlake, on Dec 11, 2019
I love the true sense of community that we have developed here-great neighbors, interactive relationships and the atmosphere are the best! In terms of how we've been treated by the Minto Staff, [name removed] has been fabulous! He treats everyone like they are his only priority and is very personable.
City Of Westlake, on Dec 11, 2019
My home's pleasing and efficient layout and the quality of construction. Also the follow-up support of [name removed] and [name removed] is priceless.
City Of Westlake, on Dec 04, 2019
Customer service and the quality of the house.
City Of Westlake, on Jul 25, 2019
Minto is EXTREMELY responsive! This is the eleventh home I have built. I have built homes with national builders and custom builders. Minto was, by far, the best builder experience I have had! The individuals, specifically, that have made this such a great experience are [removed] and [removed]. Unbelievably responsive to any question I had. Their customer service skills should be part of Minto's onboarding of new Mastercare staff.
City Of Westlake, on Jul 25, 2019
The customer service and willingness to go the extra mile.
City Of Westlake, on Jul 12, 2019
I don't. I have had many issues with my home that should have never occurred.
City Of Westlake, on May 30, 2019
We are not happy about the lack of parking in our community. Homeowners feel the builder did not care for the owners. Having a big house and not having enough space to park our cars or for when company wants to stay over, that makes no sense.
City Of Westlake, on May 21, 2019
Transparency, effort to keep us happy as excited
City Of Westlake, on Apr 30, 2019
I have recommended Mintos Builders to my sister and she sold her house in Atlanta and purchased the lot across the street from me. My experience has been awesome. [removed], [removed], and [removed] of MasterCare has been awesome. [removed] and [removed] did an awesome job and made sure I went to MasterCare in good hands after I closed.
City Of Westlake, on Apr 25, 2019
The sales process was transparent, selection of extras and upgrades was very straight forward and the professionals made it very streamlined through all the choices. The contact with our home builder throughout the building process was excellent and we really appreciated the photos provided.