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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
City Of Westlake, on Dec 01, 2023
[name removed] the builder was amazing. Once [name removed] and her partner came on, our repairs really started moving along!
City of Westlake, FL, on Dec 02, 2023
Let’s start with the waiting process to secure the lot. The process gave me anxiety, sending that email within seconds if not you had to wait until another month. What I liked [name removed], patricia, [name removed], and [name removed] attention in everything they had to deal with making sure we get the correct information and do the right thing. We are so grateful to have them in our team. Thank you guys you are amazing ??
City of Westlake, on Nov 26, 2023
[Translated from ES] Attention and quick responses to service
City of Westlake, on Nov 30, 2023
Like: They followed up with corrections and changes that they said they would and that we requested. Dislike: Some things took a long time.
City of Westlake, FL, on Dec 02, 2023
The contract did not have any issues. Lack of communication from initial builder. Many defects along the way may have been addressed but we are still waiting for repair. We should be able to move in without construction still ongoing with contractors in and out on a weekly basis. This takes out of my time. If a [name removed] representative paid for a home and got this quality they would be ashamed too. The quality name of [name removed] does not match the subcontractors hired to complete the job for the price point spent. I am also still staring at a port a potty straight from my front door when there is no current construction adjacent from me. Frustrated that a fence is not taken into consideration prior to move in. I realize this is more to do with the HOA, however approval takes many days. In addition we are still waiting on an ATT line to be buried. I trip on it most days when I am in my yard. Someone needs to ownership and pay to bury the line!!
City of Westlake, on Nov 21, 2023
Slow response to early Electrical issues. Eventually were resolved after several calls.
City Of Westlake, on Nov 30, 2023
[name removed] was very responsive to any question or concerns we had.
City of Westlake, FL, on Dec 01, 2023
[name removed] would be the only reason I recommend [name removed], he went above and beyond to handle our Massive Roof leak the day after closing. Also [name removed] and [name removed] from Master Care were incredible in their attentiveness and quick response.
City of Westlake, on Nov 29, 2023
Workmanship is not high quality. Communication is lacking. Whenever they send someone to fix something most of the time it had to be redone or they cause another issue that needs to be fixed.
City of Westlake, FL, on Nov 30, 2023
My experience overall was good, the only gripe I had was the order of closing, it wasn't In the order that the contracts were signed.
City of Westlake, on Nov 12, 2023
I especially want to give a special "thank you" to [name removed] in Mastercare.
City Of Westlake, on Nov 25, 2023
My experience with minto has been great and it’s all because of [name removed] , he has met all our needs and concerns , he has taken care of everything we have asked and more … [name removed] really cares about homeowners and will work tirelessly to fix all the issues
City of Westlake, FL, on Nov 30, 2023
[name removed] has been by far the best. He exceeded our expectations. He was always giving us updates, was always timely with everything he promised and was also so professional and personable. Our home buying and building experience was better than we imagined.
City of Westlake, on Nov 12, 2023
I have liked that everyone is accommodating and wants to help you love your home. A dislike is sometimes it takes a while to schedule the appointments through master care. But overall everything has been fixed, checked or looked into and then fixed perfectly
City of Westlake, FL, on Nov 30, 2023
[name removed], our builder, kept us informed with the building and progress every step of the way. We can see the care and attention to detail he had in building our home.
City of Westlake, on Nov 10, 2023
Customer care is always willing to help you with anything you need.
City Of Westlake, on Nov 14, 2023
[name removed] - literally the BEST builder anyone could ever ask for. He is so efficient, great with communication, compassionate about our frustrations and has gone above and beyond for us. [name removed] is 100% the best thing we’ve experienced with [name removed] thus far and I cannot say enough good things about him. This guy deserves a promotion; when you find hidden gems like him, do whatever you can to keep him for as long as possible! I hope [name removed] realizes what they have with him & treat him very well. My previous builder, [name removed], was good, but [name removed] is great.
City of Westlake, FL, on Nov 28, 2023
I enjoyed working with everyone from [name removed], from the agents to the superintendent. Everyone was super helpful and very attentive to my needs.
City of Westlake, on Nov 05, 2023
So far everything has been smooth, but I still have some items that need attention. My garage door opener switch still does not work.
City Of Westlake, on Nov 13, 2023
I was very pleased with the attention and care which we were dealt with. In particularly after our build was completed. [name removed] and [name removed] have played a major role on this experience, making sure all our needs were addressed allowing us to continue to love our newly build home.
City of Westlake, FL, on Nov 27, 2023
We love the beautiful community. Our new home Sales Professional [name removed] was amazing. She kept us fully informed and available to answer questions. She was polite, professional and consistent. She really set the positive tone for the rest of the home purchase process. The designing process went well. This process was quite exciting but overwhelming. During the end of this long process, we find ourselves just saying "No" to any upgrades offered during the end. [name removed] was very helpful. However, could have been a more concise and clearer with her communication. Example, she had informed us that the flooring we chose could not go into the kitchen and we would have to choose a different one (more expensive). After, we sent her an email confirming what she had said, she then denied. Even though we understand this could have very well been a miscommunication, she could have apologized for the misunderstanding. Instead she stated that's not what she said, even though my husband and i both heard the same thing. In addition, we had to sign several amendments to the upgraded master bathroom closets. This was something that was missed after our initial designing appointment. Our Superintendent [name removed] was wonderful. Even though this process was a business transaction, at times it felt that we had a friend throughout the process. She communicated clearly and effectively. She was responsive and attentive. This process was stressful, however she helped relieved a lot of the worries. Few other Concerns: - After selecting house color, we requested to change a few weeks after. We were rejected even though home had not started construction. There should be a flexibility for color changes up to a certain point. - It took a long time to get repairs on kitchen cabinets - Top of staircase not secured. Very shaky. It is taken longer than expected to get this resolved. - Our closing date was pushed back 1 week. This was an inconvenience, since we were selling our previous home and had to be out at a certain time. Also, we had made arrangements with movers, time off from work, etc. All these plans had to be re-adjusted due to the delay. We were informed that delay in closing was caused due to upstairs flooring issue. Even though this was an inconvenience, we were happy the problems were resolved prior to us moving in. - My husband noticed CAT 5 cables were installed even though CAT 6 cables were on our contract. If we had not showed up during this time, something simple, but important as this would have been overlooked.
City Of Westlake, on Nov 09, 2023
They were very accessible whenever i had questions or concerns and they've taken care of anything that was not up to standard since we've moved in with no problem.
City of Westlake, FL, on Nov 27, 2023
The entire process was outstanding, The initial process with Ms [name removed] was very informative therefore we decided to purchase the home, The communication process was always readily available . The builder Mr [name removed] was a rock star as he consistently kept us informed and up to date.
City of Westlake, on Nov 02, 2023
[name removed] and [name removed] were very kind and came to do a mid year assessment. Not only did they ask me what issues I was seeing but they also presented possible issues that I may not even thought of. Asking about my AC, did I have any issues with my garage, etc. By asking and not waiting for me to mention, definitely showed that they were concerned and wanted me to be have a great home.
City of Westlake, FL, on Nov 26, 2023
The process was smooth, fast enjoyable.
City of Westlake, on Nov 01, 2023
[name removed] and [name removed] were amazing. Customer service was excellent.
City Of Westlake, on Nov 07, 2023
[name removed]’S Mastercare hands down has provided me with the most positive memorable experience during the entire process and my overal experience. It was a pleasure working with Mastercare to resolve any issue that came up! Their professionalism is top-tier!
City of Westlake, FL, on Nov 18, 2023
[Translated from ES] They always kept us up to date on how the house was turning out and the process with both the company and the financier was easy.
City Of Westlake, on Nov 07, 2023
My [name removed] representatives [name removed] and [name removed] have been exceptional. Very professional, transparent with status, very communicative throughout my progress and outcomes and always willing to help and go above and beyond expectations. Both my family, and I are extremely happy with all the support that [name removed] and [name removed] have provided us throughout this journey and the rest of [name removed] staff. I will definitely recommend them for any future projects.
City of Westlake, FL, on Nov 16, 2023
Everybody was so welcoming, happy, professional, helpful and just amazing.
City of Westlake, on Oct 31, 2023
We like the 1-year warranty on everything. What we dislike is the length of time to get things fixed. The follow-up with [name removed] was flowing at first, but after a while, it's like pulling teeth. Our last two emails are still unanswered :-(
City Of Westlake, on Nov 03, 2023
Superintendent [name removed] and [name removed] have been extremely courteous and professional. These 2 men definitely are helpful with accomplishing all my leftover issues with repairs that are needed to be completed.
City of Westlake, on Oct 30, 2023
I dislike that things are taking long to get fixed. I like the personnel a lot. They are very friendly
City Of Westlake, on Nov 02, 2023
[name removed] is the best. The house is great!
City of Westlake, FL, on Nov 14, 2023
I didn't like that it took 6 months before they started building the house. Also I did not get enough information about the way the house was being built.
City Of Westlake, on Oct 31, 2023
With any new experience, there are challenges. The quick response and ability to remedy problems were incredible! Thank you to [name removed], [name removed], and [name removed] for their caring support and immediate help with any and all concerns we had and making it a very wonderful experience!
City of Westlake, FL, on Nov 14, 2023
I love the model homes, they are beautifully done. I didn't like that Group A had to be locked in so quickly and permanently without any guidance. For a first time homebuyer, it would have been nice to have met our builder at the Group A options meeting so we can gain some insight into which options might make sense for us and build rapport with the builder. I didn't like that the Vitex appointment came in Group B either because firstly, it's too overwhelming to mix with all the design decisions, and secondly, there were options that we selected in Group A which prevented us from moving forward with choices with [name removed] or Group B. It's very frustrating that they permanently lock the Structural options before we can choose the rest of the options. On the other hand, our builder - [name removed] - is incredible. He's very thorough, meticulous, he takes pride in his work, he's very knowledgeable, responsive, and extremely helpful. He takes ownership at every pivot. I would love to build with him again. Thank you [name removed]!
City of Westlake, on Oct 28, 2023
Excellent response to our needs and concerns
City Of Westlake, on Oct 31, 2023
The sales office was very welcoming. The builders were very accomodating.
City of Westlake, FL, on Nov 10, 2023
We had a water leak in the kitchen that delayed our move in schedule during construction. Drywall had to be cut out and redone and cabinets were warped.
City Of Westlake, on Oct 27, 2023
Great builder and excellent staff they have, our superintendent [name removed] has been very attentive and has responded to the issues we have encountered in the house when it comes to warranties and pending repair being on top of the employees to make sure they repair it done in a timely manner.
City of Westlake, on Oct 27, 2023
The quality of the workers is substandard. It took more than four attempts for my mirror frames to be replaced correctly.
City of Westlake, FL, on Nov 09, 2023
The staff were very helpful, despite that I was not really available due to work, and even after my closing they still willing to help me whenever I needed too, I really have a great experience with every staff member.
City of Westlake, on Oct 26, 2023
I really appreciate the time and attention given on the part of our concerns no matter how minor the issue may be. [name removed] always takes care of them. Although there have been cases of no-shows on the part of some of the contractors, I understand that these things are outside the control of Minto or it’s agent.
City Of Westlake, on Oct 26, 2023
The team has been very responsive to my concerns.
City Of Westlake, on Oct 24, 2023
Cheap work and materials. Minto sold a dream that they will never keep up with. Repairs are slow with low quality work.
City of Westlake, on Oct 24, 2023
[name removed] and [name removed] were amazing during my mid year visit and super polite and kind and just amazing ! Had a great experience overall with any issues I had resolved with excellent experience and speedy service !!!
City of Westlake, FL, on Nov 02, 2023
I loved working with our builder. He kept us up to date throughout the entire process and was quick to answer any of our questions. He made the whole process smooth and in stressful.
City Of Westlake, on Oct 23, 2023
[name removed] from mastercare is the best. Seriously!
City of Westlake, on Oct 23, 2023
Mr [name removed] is very attentive of our complaints and ties his best to fix work orders immediately . We would love to continue to see his help for rest of the work that is been pending from the closing time. We really had lots of quality issues during closing and Mr [name removed] fixed a few very fast
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
City of Westlake, FL, on Dec 02, 2023
Let’s start with the waiting process to secure the lot. The process gave me anxiety, sending that email within seconds if not you had to wait until another month. What I liked [name removed], patricia, [name removed], and [name removed] attention in everything they had to deal with making sure we get the correct information and do the right thing. We are so grateful to have them in our team. Thank you guys you are amazing ??
City of Westlake, FL, on Dec 02, 2023
The contract did not have any issues. Lack of communication from initial builder. Many defects along the way may have been addressed but we are still waiting for repair. We should be able to move in without construction still ongoing with contractors in and out on a weekly basis. This takes out of my time. If a [name removed] representative paid for a home and got this quality they would be ashamed too. The quality name of [name removed] does not match the subcontractors hired to complete the job for the price point spent. I am also still staring at a port a potty straight from my front door when there is no current construction adjacent from me. Frustrated that a fence is not taken into consideration prior to move in. I realize this is more to do with the HOA, however approval takes many days. In addition we are still waiting on an ATT line to be buried. I trip on it most days when I am in my yard. Someone needs to ownership and pay to bury the line!!
City of Westlake, FL, on Dec 01, 2023
[name removed] would be the only reason I recommend [name removed], he went above and beyond to handle our Massive Roof leak the day after closing. Also [name removed] and [name removed] from Master Care were incredible in their attentiveness and quick response.
City of Westlake, FL, on Nov 30, 2023
My experience overall was good, the only gripe I had was the order of closing, it wasn't In the order that the contracts were signed.
City of Westlake, FL, on Nov 30, 2023
[name removed] has been by far the best. He exceeded our expectations. He was always giving us updates, was always timely with everything he promised and was also so professional and personable. Our home buying and building experience was better than we imagined.
City of Westlake, FL, on Nov 30, 2023
[name removed], our builder, kept us informed with the building and progress every step of the way. We can see the care and attention to detail he had in building our home.
City of Westlake, FL, on Nov 28, 2023
I enjoyed working with everyone from [name removed], from the agents to the superintendent. Everyone was super helpful and very attentive to my needs.
City of Westlake, FL, on Nov 27, 2023
We love the beautiful community. Our new home Sales Professional [name removed] was amazing. She kept us fully informed and available to answer questions. She was polite, professional and consistent. She really set the positive tone for the rest of the home purchase process. The designing process went well. This process was quite exciting but overwhelming. During the end of this long process, we find ourselves just saying "No" to any upgrades offered during the end. [name removed] was very helpful. However, could have been a more concise and clearer with her communication. Example, she had informed us that the flooring we chose could not go into the kitchen and we would have to choose a different one (more expensive). After, we sent her an email confirming what she had said, she then denied. Even though we understand this could have very well been a miscommunication, she could have apologized for the misunderstanding. Instead she stated that's not what she said, even though my husband and i both heard the same thing. In addition, we had to sign several amendments to the upgraded master bathroom closets. This was something that was missed after our initial designing appointment. Our Superintendent [name removed] was wonderful. Even though this process was a business transaction, at times it felt that we had a friend throughout the process. She communicated clearly and effectively. She was responsive and attentive. This process was stressful, however she helped relieved a lot of the worries. Few other Concerns: - After selecting house color, we requested to change a few weeks after. We were rejected even though home had not started construction. There should be a flexibility for color changes up to a certain point. - It took a long time to get repairs on kitchen cabinets - Top of staircase not secured. Very shaky. It is taken longer than expected to get this resolved. - Our closing date was pushed back 1 week. This was an inconvenience, since we were selling our previous home and had to be out at a certain time. Also, we had made arrangements with movers, time off from work, etc. All these plans had to be re-adjusted due to the delay. We were informed that delay in closing was caused due to upstairs flooring issue. Even though this was an inconvenience, we were happy the problems were resolved prior to us moving in. - My husband noticed CAT 5 cables were installed even though CAT 6 cables were on our contract. If we had not showed up during this time, something simple, but important as this would have been overlooked.
City of Westlake, FL, on Nov 27, 2023
The entire process was outstanding, The initial process with Ms [name removed] was very informative therefore we decided to purchase the home, The communication process was always readily available . The builder Mr [name removed] was a rock star as he consistently kept us informed and up to date.
City of Westlake, FL, on Nov 26, 2023
The process was smooth, fast enjoyable.
City of Westlake, FL, on Nov 18, 2023
[Translated from ES] They always kept us up to date on how the house was turning out and the process with both the company and the financier was easy.
City of Westlake, FL, on Nov 16, 2023
Everybody was so welcoming, happy, professional, helpful and just amazing.
City of Westlake, FL, on Nov 14, 2023
I didn't like that it took 6 months before they started building the house. Also I did not get enough information about the way the house was being built.
City of Westlake, FL, on Nov 14, 2023
I love the model homes, they are beautifully done. I didn't like that Group A had to be locked in so quickly and permanently without any guidance. For a first time homebuyer, it would have been nice to have met our builder at the Group A options meeting so we can gain some insight into which options might make sense for us and build rapport with the builder. I didn't like that the Vitex appointment came in Group B either because firstly, it's too overwhelming to mix with all the design decisions, and secondly, there were options that we selected in Group A which prevented us from moving forward with choices with [name removed] or Group B. It's very frustrating that they permanently lock the Structural options before we can choose the rest of the options. On the other hand, our builder - [name removed] - is incredible. He's very thorough, meticulous, he takes pride in his work, he's very knowledgeable, responsive, and extremely helpful. He takes ownership at every pivot. I would love to build with him again. Thank you [name removed]!
City of Westlake, FL, on Nov 10, 2023
We had a water leak in the kitchen that delayed our move in schedule during construction. Drywall had to be cut out and redone and cabinets were warped.
City of Westlake, FL, on Nov 09, 2023
The staff were very helpful, despite that I was not really available due to work, and even after my closing they still willing to help me whenever I needed too, I really have a great experience with every staff member.
City of Westlake, FL, on Nov 02, 2023
I loved working with our builder. He kept us up to date throughout the entire process and was quick to answer any of our questions. He made the whole process smooth and in stressful.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
City of Westlake, on Nov 26, 2023
[Translated from ES] Attention and quick responses to service
City of Westlake, on Nov 21, 2023
Slow response to early Electrical issues. Eventually were resolved after several calls.
City of Westlake, on Nov 12, 2023
I especially want to give a special "thank you" to [name removed] in Mastercare.
City of Westlake, on Nov 12, 2023
I have liked that everyone is accommodating and wants to help you love your home. A dislike is sometimes it takes a while to schedule the appointments through master care. But overall everything has been fixed, checked or looked into and then fixed perfectly
City of Westlake, on Nov 10, 2023
Customer care is always willing to help you with anything you need.
City of Westlake, on Nov 05, 2023
So far everything has been smooth, but I still have some items that need attention. My garage door opener switch still does not work.
City of Westlake, on Nov 02, 2023
[name removed] and [name removed] were very kind and came to do a mid year assessment. Not only did they ask me what issues I was seeing but they also presented possible issues that I may not even thought of. Asking about my AC, did I have any issues with my garage, etc. By asking and not waiting for me to mention, definitely showed that they were concerned and wanted me to be have a great home.
City of Westlake, on Nov 01, 2023
[name removed] and [name removed] were amazing. Customer service was excellent.
City of Westlake, on Oct 31, 2023
We like the 1-year warranty on everything. What we dislike is the length of time to get things fixed. The follow-up with [name removed] was flowing at first, but after a while, it's like pulling teeth. Our last two emails are still unanswered :-(
City of Westlake, on Oct 30, 2023
I dislike that things are taking long to get fixed. I like the personnel a lot. They are very friendly
City of Westlake, on Oct 28, 2023
Excellent response to our needs and concerns
City of Westlake, on Oct 27, 2023
The quality of the workers is substandard. It took more than four attempts for my mirror frames to be replaced correctly.
City of Westlake, on Oct 26, 2023
I really appreciate the time and attention given on the part of our concerns no matter how minor the issue may be. [name removed] always takes care of them. Although there have been cases of no-shows on the part of some of the contractors, I understand that these things are outside the control of Minto or it’s agent.
City of Westlake, on Oct 24, 2023
[name removed] and [name removed] were amazing during my mid year visit and super polite and kind and just amazing ! Had a great experience overall with any issues I had resolved with excellent experience and speedy service !!!
City of Westlake, on Oct 23, 2023
Mr [name removed] is very attentive of our complaints and ties his best to fix work orders immediately . We would love to continue to see his help for rest of the work that is been pending from the closing time. We really had lots of quality issues during closing and Mr [name removed] fixed a few very fast
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
City Of Westlake, on Dec 01, 2023
[name removed] the builder was amazing. Once [name removed] and her partner came on, our repairs really started moving along!
City of Westlake, on Nov 30, 2023
Like: They followed up with corrections and changes that they said they would and that we requested. Dislike: Some things took a long time.
City Of Westlake, on Nov 30, 2023
[name removed] was very responsive to any question or concerns we had.
City of Westlake, on Nov 29, 2023
Workmanship is not high quality. Communication is lacking. Whenever they send someone to fix something most of the time it had to be redone or they cause another issue that needs to be fixed.
City Of Westlake, on Nov 25, 2023
My experience with minto has been great and it’s all because of [name removed] , he has met all our needs and concerns , he has taken care of everything we have asked and more … [name removed] really cares about homeowners and will work tirelessly to fix all the issues
City Of Westlake, on Nov 14, 2023
[name removed] - literally the BEST builder anyone could ever ask for. He is so efficient, great with communication, compassionate about our frustrations and has gone above and beyond for us. [name removed] is 100% the best thing we’ve experienced with [name removed] thus far and I cannot say enough good things about him. This guy deserves a promotion; when you find hidden gems like him, do whatever you can to keep him for as long as possible! I hope [name removed] realizes what they have with him & treat him very well. My previous builder, [name removed], was good, but [name removed] is great.
City Of Westlake, on Nov 13, 2023
I was very pleased with the attention and care which we were dealt with. In particularly after our build was completed. [name removed] and [name removed] have played a major role on this experience, making sure all our needs were addressed allowing us to continue to love our newly build home.
City Of Westlake, on Nov 09, 2023
They were very accessible whenever i had questions or concerns and they've taken care of anything that was not up to standard since we've moved in with no problem.
City Of Westlake, on Nov 07, 2023
[name removed]’S Mastercare hands down has provided me with the most positive memorable experience during the entire process and my overal experience. It was a pleasure working with Mastercare to resolve any issue that came up! Their professionalism is top-tier!
City Of Westlake, on Nov 07, 2023
My [name removed] representatives [name removed] and [name removed] have been exceptional. Very professional, transparent with status, very communicative throughout my progress and outcomes and always willing to help and go above and beyond expectations. Both my family, and I are extremely happy with all the support that [name removed] and [name removed] have provided us throughout this journey and the rest of [name removed] staff. I will definitely recommend them for any future projects.
City Of Westlake, on Nov 03, 2023
Superintendent [name removed] and [name removed] have been extremely courteous and professional. These 2 men definitely are helpful with accomplishing all my leftover issues with repairs that are needed to be completed.
City Of Westlake, on Nov 02, 2023
[name removed] is the best. The house is great!
City Of Westlake, on Oct 31, 2023
With any new experience, there are challenges. The quick response and ability to remedy problems were incredible! Thank you to [name removed], [name removed], and [name removed] for their caring support and immediate help with any and all concerns we had and making it a very wonderful experience!
City Of Westlake, on Oct 31, 2023
The sales office was very welcoming. The builders were very accomodating.
City Of Westlake, on Oct 27, 2023
Great builder and excellent staff they have, our superintendent [name removed] has been very attentive and has responded to the issues we have encountered in the house when it comes to warranties and pending repair being on top of the employees to make sure they repair it done in a timely manner.
City Of Westlake, on Oct 26, 2023
The team has been very responsive to my concerns.
City Of Westlake, on Oct 24, 2023
Cheap work and materials. Minto sold a dream that they will never keep up with. Repairs are slow with low quality work.