Top Homebuilder Ratings & Reviews

WestLake Reviews

360 Home Owner Reviews Completed Mar 2018 - Sep 19

Community Score Overview

360 Home Owner Reviews

4.6
Rating of home owners' willingness to recommend this builder
4.7
Overall Satisfaction

PERFORMANCE RATINGS

Overall Satisfaction

4.7

Purchase Experience

4.9

Home Personalization Experience

4.8

Lender Experience

4.6

Construction Experience

4.9

Customer Care Experience

4.9

Home Readiness

4.8

Installation & Workmanship

4.7

Community Profile

Our story begins in 1955 with a simple belief: that we could build better places to live, work and play, one home and one relationship at a time. Since then, The Minto Group has successfully built a fully-integrated real estate company that can meet the needs of any individual, family, investor or business. We’ve accomplished a lot over the years, and as we continue to celebrate new ventures, milestones, innovations and investments, we’re always looking ahead to what’s possible. Read on to learn more about our journey over the past 60+ years.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All

City Of Westlake, on Sep 19, 2019

That they care about your property and mostly they care about you and the entire community.

5.0
Verified Home Owner
City Of Westlake, on Sep 14, 2019

WE own other Minto House and this house we are very disappointed with Appliances , paint job in house , overall construction . They want to closed on house quick as possible instead of building quality work . We just found out when we had to install hurricane shutter one of the window there is no way we can install shutters because it's over sized and no [removed] in wall to install . Appliances are all basic and small size . Everyday we finding more & more things wrong with house . It's only 6 month since we moved in and we are concerned about what will be after 1 year warranty ? Every time when we have heavy rain 10-15 minutes we got lots of water in Back patio and we have point out to our supervisor . We are concern about it & no one told us until the day of closing that our house is on Flood Zone area . No one seems to care as long as [removed] close the house . In 3 months we already have few creaks in garage floor which is very unusual to see in short time .

4.5
Verified Home Owner
City Of Westlake, on Sep 13, 2019

The walk thru and immediate repair of problems. The outstanding concern that showed in doing this

4.9
Verified Home Owner
City Of Westlake, on Sep 12, 2019

So far my experience with the warranty service/ customer care has been great! I love that every issue that has come about has been fixed in a timely manor. We are beyond happy with our home!

5.0
Verified Home Owner
City Of Westlake, on Sep 12, 2019

services were completed on time and they were flexible to my schedule on a consistent basis

5.0
Verified Home Owner
City Of Westlake, on Sep 10, 2019

Your company has a amazing gentleman ([removed]) working for you and to my knowledge most of my issues will be addressed.

4.9
Verified Home Owner
City Of Westlake, on Sep 06, 2019

I was always kept informed of the progress of my home and my builder addressed any issues I had promptly and efficiently

4.8
Verified Home Owner
City Of Westlake, on Sep 05, 2019

The friendliness and willingness of everyone to answer questions and explain anything I asked about.

4.9
Verified Home Owner
City Of Westlake, on Sep 04, 2019

The communication between us and all of the Minto staff

5.0
Verified Home Owner
City Of Westlake, on Aug 31, 2019

Follow up

5.0
Verified Home Owner
City Of Westlake, on Aug 30, 2019

The effectiveness of the communication and getting answers to all our questions.

5.0
Verified Home Owner
City Of Westlake, on Aug 29, 2019

my salesperson - [removed] and my construction supervisor [removed]

5.0
Verified Home Owner
City Of Westlake, on Aug 27, 2019

[removed] made the home building process convenient; he took the time to keep me updated. I would recommend to family and friends to choose [removed] as their superintend. During the walk through of our home [removed] took the time to walk every inch of the house and explained every thing in detail. He definitely made the process of home buying less stressful.

5.0
Verified Home Owner
City Of Westlake, on Aug 27, 2019

Its representatives and finance team. [removed] and [removed] and [removed] of [removed].

4.6
Verified Home Owner
City Of Westlake, on Aug 26, 2019

Nothing

1.8
Verified Home Owner
City Of Westlake, on Aug 16, 2019

My minor problems have been taken care of quickly and I like the follow up after things are completed.

5.0
Verified Home Owner
City Of Westlake, on Aug 14, 2019

All of it was smooth and exciting

4.8
Verified Home Owner
City Of Westlake, on Aug 11, 2019

That no matter what the issue or question is they are prompt to be available and answer to any issue

5.0
Verified Home Owner
City Of Westlake, on Aug 11, 2019

I loved how helpful everyone was when we had questions. They made the process as easy as it could be

5.0
Verified Home Owner
City Of Westlake, on Aug 09, 2019

Great Customer Service throughout the past year.

4.2
Verified Home Owner
City Of Westlake, on Aug 08, 2019

[removed] and [removed] have been very helpful. They are always available and easy to contact.

5.0
Verified Home Owner
City Of Westlake, on Aug 08, 2019

[removed] and [removed] both were EXTREMELY helpful and cared that we had the best experience through out the process and after close as well. The design center and the Model Homes were very helpful for taking decisions. We also liked and appreciated that we could come over every weekend to see the progress of the house without any problems.

5.0
Verified Home Owner
City Of Westlake, on Aug 01, 2019

Quality of workmanship from some of the subcontractors was below standard at best. Minto should stand for quality and should set the same level for its subcontractors.

2.8
Verified Home Owner
City Of Westlake, on Jul 31, 2019

This has been an extremely positive experience. [removed] did an outstanding job in explaining the process and following up on questions. She is amazing! Minto has been very open to feedback and correcting any issues with our new home.

4.6
Verified Home Owner
City Of Westlake, on Jul 27, 2019

Getting acquainted wuth [removed]

4.9
Verified Home Owner
City Of Westlake, on Jul 26, 2019

Group A and B selection

4.5
Verified Home Owner
City Of Westlake, on Jul 26, 2019

They built us a very nice, beautiful home. When there was an issue, it was resolved/addressed.

4.8
Verified Home Owner
City Of Westlake, on Jul 26, 2019

Service.

5.0
Verified Home Owner
City Of Westlake, on Jul 25, 2019

Minto is EXTREMELY responsive! This is the eleventh home I have built. I have built homes with national builders and custom builders. Minto was, by far, the best builder experience I have had! The individuals, specifically, that have made this such a great experience are [removed] and [removed]. Unbelievably responsive to any question I had. Their customer service skills should be part of Minto's onboarding of new Mastercare staff.

5.0
Verified Home Owner
City Of Westlake, on Jul 25, 2019

The customer service and willingness to go the extra mile.

4.9
Verified Home Owner
City Of Westlake, on Jul 23, 2019

[removed] W/[removed] - I felt that he cared about me as someone going through this process alone for the first time. He was patient & knowledgeable as he responded each time to my questions and concerns. [removed] was warm and engaging as she took me through the sales process. I felt comfortable asking her questions and her response was clear and precise. I knew my next step. [removed] [removed] w/Minto - He put me at ease during our "Meet the Builder" conference. I felt comfortable enough to ask him anything (and I did). He kept me abreast of the progress of my home; sending me pics etc... And even gave great advice during the walkthrough bc Lord knows I didn't know. My son and I were very grateful for his advice/suggestions. [removed] showed concern and care as he responded to our questions and concern even after the final walkthrough.

4.7
Verified Home Owner
City Of Westlake, on Jul 19, 2019

The sales staff were very welcoming and friendly. Selection of the model and design was excellently done. The flexibility of my construction superintendent was very appreciated.

5.0
Verified Home Owner
City Of Westlake, on Jul 18, 2019

We are very satisfied with our home!

4.6
Verified Home Owner
City Of Westlake, on Jul 12, 2019

BY FAR the service that [removed] provides has exceeded every expectation that I could have had. He checks...and double checks... and sometimes even triple checks to be sure we are satisfied. I have built three homes with three different builders in my lifetime. Minto and especially [removed] has exceeded my expectatons.

5.0
Verified Home Owner
City Of Westlake, on Jul 12, 2019

I don't. I have had many issues with my home that should have never occurred.

3.1
Verified Home Owner
City Of Westlake, on Jul 12, 2019

Great variety of models, construction process was fast.[removed] [removed] (engineer), called us in every stage of construction, to bring updates. [removed] addressed us to choose the best home according our needs.

5.0
Verified Home Owner
City Of Westlake, on Jul 11, 2019

Good communication from Superintendent [removed]

4.9
Verified Home Owner
City Of Westlake, on Jul 03, 2019

The customer service

5.0
Verified Home Owner
City Of Westlake, on Jun 29, 2019

Always helps me when I need help.

5.0
Verified Home Owner
City Of Westlake, on Jun 29, 2019

Mr. [removed] went above and beyond to make sure we were satisfied with our home.

5.0
Verified Home Owner
City Of Westlake, on Jun 28, 2019

Proper communication, customer oriented, goes above, and beyond to make you happy by addressing all concerns prpmptly.

5.0
Verified Home Owner
City Of Westlake, on Jun 28, 2019

The staff that works with us along the way were helpful, timely, and respectful. We were able to ask questions and received educated answers or were given suggestions since we were first time home buyers.

4.2
Verified Home Owner
City Of Westlake, on Jun 25, 2019

Home builder very experienced and deliver what is expected. However not flexible with customer's modifications.

4.8
Verified Home Owner
City Of Westlake, on Jun 24, 2019

When I first met [removed] (my home builder), she was very nice and professional. She projected such a positive vibe. Throughout the whole progress [removed] was always very kind. She was always ready to answer my ten thousands questions :). At the beginning I told [removed] that i wanted to know about each step of the house progress since it was first home and i wanted to take tons of pics to make a scrapbook. I honestly thought she was going to forget about it. But i was so wrong. She took the initiative to send me pics and keep me posted. [removed] is not just my home builder; she became a friend. Im happy with my experience with her.

4.9
Verified Home Owner
City Of Westlake, on Jun 22, 2019

I like that they have all been very accommodating. If the can’t fixit to great standards, then they’ll replace it for me.

4.9
Verified Home Owner
City Of Westlake, on Jun 22, 2019

[removed] and [removed] were fabulous to work with. We appreciated their communication and answered any and all questions or addressed concerns immediately and professionally!

5.0
Verified Home Owner
City Of Westlake, on Jun 19, 2019

[translated from ES] very good, just that you only have to go back in the minimum to correct what is started, from the rest, everything is good.

4.7
Verified Home Owner
City Of Westlake, on Jun 14, 2019

They have yet to fix the pavers they need sand to lock them in place. They are sinking in the driveway by the sidewalk and by the garage.

2.8
Verified Home Owner
City Of Westlake, on Jun 12, 2019

Absolutely nothing! Any issues have always been immediately resolved.

4.8
Verified Home Owner
City Of Westlake, on Jun 11, 2019

Well there is one thing was never reveal to many of us that will have make a differen in the number of garages or drive way to have. I still few things that I need to talk to the superintendent. I think the permissions to [removed] should not take that long

4.2
Verified Home Owner
City Of Westlake, on Jun 08, 2019

Prompt friendly service, completed in time.

5.0
Verified Home Owner
City Of Westlake, on Jun 08, 2019

Quality

5.0
Verified Home Owner
City Of Westlake, on Jun 07, 2019

[removed] from Mastercare has been extremely helpful, and we look forward to working with him in the future.

5.0
Verified Home Owner
City Of Westlake, on Jun 05, 2019

Good communication. Met time frame for closing. Nice house layout.

3.4
Verified Home Owner
City Of Westlake, on Jun 01, 2019

How easy it is to get help when needed.

5.0
Verified Home Owner
City Of Westlake, on Jun 01, 2019

[removed] takes his responsibility very seriously. He is very responsive and a pleasure to work with.

5.0
Verified Home Owner
City Of Westlake, on May 30, 2019

We are not happy about the lack of parking in our community. Homeowners feel the builder did not care for the owners. Having a big house and not having enough space to park our cars or for when company wants to stay over, that makes no sense.

3.7
Verified Home Owner
City Of Westlake, on May 21, 2019

Transparency, effort to keep us happy as excited

5.0
Verified Home Owner
City Of Westlake, on May 06, 2019

honesty, communication and follow up

4.6
Verified Home Owner
City Of Westlake, on Apr 30, 2019

I have recommended Mintos Builders to my sister and she sold her house in Atlanta and purchased the lot across the street from me. My experience has been awesome. [removed], [removed], and [removed] of MasterCare has been awesome. [removed] and [removed] did an awesome job and made sure I went to MasterCare in good hands after I closed.

5.0
Verified Home Owner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In

City Of Westlake, on Sep 13, 2019

The walk thru and immediate repair of problems. The outstanding concern that showed in doing this

4.9
Verified Home Owner
City Of Westlake, on Sep 06, 2019

I was always kept informed of the progress of my home and my builder addressed any issues I had promptly and efficiently

4.8
Verified Home Owner
City Of Westlake, on Sep 05, 2019

The friendliness and willingness of everyone to answer questions and explain anything I asked about.

4.9
Verified Home Owner
City Of Westlake, on Sep 04, 2019

The communication between us and all of the Minto staff

5.0
Verified Home Owner
City Of Westlake, on Aug 30, 2019

The effectiveness of the communication and getting answers to all our questions.

5.0
Verified Home Owner
City Of Westlake, on Aug 29, 2019

my salesperson - [removed] and my construction supervisor [removed]

5.0
Verified Home Owner
City Of Westlake, on Aug 27, 2019

[removed] made the home building process convenient; he took the time to keep me updated. I would recommend to family and friends to choose [removed] as their superintend. During the walk through of our home [removed] took the time to walk every inch of the house and explained every thing in detail. He definitely made the process of home buying less stressful.

5.0
Verified Home Owner
City Of Westlake, on Aug 14, 2019

All of it was smooth and exciting

4.8
Verified Home Owner
City Of Westlake, on Aug 11, 2019

I loved how helpful everyone was when we had questions. They made the process as easy as it could be

5.0
Verified Home Owner
City Of Westlake, on Aug 08, 2019

[removed] and [removed] both were EXTREMELY helpful and cared that we had the best experience through out the process and after close as well. The design center and the Model Homes were very helpful for taking decisions. We also liked and appreciated that we could come over every weekend to see the progress of the house without any problems.

5.0
Verified Home Owner
City Of Westlake, on Jul 27, 2019

Getting acquainted wuth [removed]

4.9
Verified Home Owner
City Of Westlake, on Jul 26, 2019

Group A and B selection

4.5
Verified Home Owner
City Of Westlake, on Jul 23, 2019

[removed] W/[removed] - I felt that he cared about me as someone going through this process alone for the first time. He was patient & knowledgeable as he responded each time to my questions and concerns. [removed] was warm and engaging as she took me through the sales process. I felt comfortable asking her questions and her response was clear and precise. I knew my next step. [removed] [removed] w/Minto - He put me at ease during our "Meet the Builder" conference. I felt comfortable enough to ask him anything (and I did). He kept me abreast of the progress of my home; sending me pics etc... And even gave great advice during the walkthrough bc Lord knows I didn't know. My son and I were very grateful for his advice/suggestions. [removed] showed concern and care as he responded to our questions and concern even after the final walkthrough.

4.7
Verified Home Owner
City Of Westlake, on Jul 19, 2019

The sales staff were very welcoming and friendly. Selection of the model and design was excellently done. The flexibility of my construction superintendent was very appreciated.

5.0
Verified Home Owner
City Of Westlake, on Jul 12, 2019

Great variety of models, construction process was fast.[removed] [removed] (engineer), called us in every stage of construction, to bring updates. [removed] addressed us to choose the best home according our needs.

5.0
Verified Home Owner
City Of Westlake, on Jul 11, 2019

Good communication from Superintendent [removed]

4.9
Verified Home Owner
City Of Westlake, on Jun 28, 2019

The staff that works with us along the way were helpful, timely, and respectful. We were able to ask questions and received educated answers or were given suggestions since we were first time home buyers.

4.2
Verified Home Owner
City Of Westlake, on Jun 25, 2019

Home builder very experienced and deliver what is expected. However not flexible with customer's modifications.

4.8
Verified Home Owner
City Of Westlake, on Jun 24, 2019

When I first met [removed] (my home builder), she was very nice and professional. She projected such a positive vibe. Throughout the whole progress [removed] was always very kind. She was always ready to answer my ten thousands questions :). At the beginning I told [removed] that i wanted to know about each step of the house progress since it was first home and i wanted to take tons of pics to make a scrapbook. I honestly thought she was going to forget about it. But i was so wrong. She took the initiative to send me pics and keep me posted. [removed] is not just my home builder; she became a friend. Im happy with my experience with her.

4.9
Verified Home Owner
City Of Westlake, on Jun 22, 2019

[removed] and [removed] were fabulous to work with. We appreciated their communication and answered any and all questions or addressed concerns immediately and professionally!

5.0
Verified Home Owner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In

City Of Westlake, on Sep 14, 2019

WE own other Minto House and this house we are very disappointed with Appliances , paint job in house , overall construction . They want to closed on house quick as possible instead of building quality work . We just found out when we had to install hurricane shutter one of the window there is no way we can install shutters because it's over sized and no [removed] in wall to install . Appliances are all basic and small size . Everyday we finding more & more things wrong with house . It's only 6 month since we moved in and we are concerned about what will be after 1 year warranty ? Every time when we have heavy rain 10-15 minutes we got lots of water in Back patio and we have point out to our supervisor . We are concern about it & no one told us until the day of closing that our house is on Flood Zone area . No one seems to care as long as [removed] close the house . In 3 months we already have few creaks in garage floor which is very unusual to see in short time .

4.5
Verified Home Owner
City Of Westlake, on Sep 12, 2019

So far my experience with the warranty service/ customer care has been great! I love that every issue that has come about has been fixed in a timely manor. We are beyond happy with our home!

5.0
Verified Home Owner
City Of Westlake, on Sep 10, 2019

Your company has a amazing gentleman ([removed]) working for you and to my knowledge most of my issues will be addressed.

4.9
Verified Home Owner
City Of Westlake, on Aug 31, 2019

Follow up

5.0
Verified Home Owner
City Of Westlake, on Aug 16, 2019

My minor problems have been taken care of quickly and I like the follow up after things are completed.

5.0
Verified Home Owner
City Of Westlake, on Aug 11, 2019

That no matter what the issue or question is they are prompt to be available and answer to any issue

5.0
Verified Home Owner
City Of Westlake, on Aug 08, 2019

[removed] and [removed] have been very helpful. They are always available and easy to contact.

5.0
Verified Home Owner
City Of Westlake, on Jul 18, 2019

We are very satisfied with our home!

4.6
Verified Home Owner
City Of Westlake, on Jul 12, 2019

BY FAR the service that [removed] provides has exceeded every expectation that I could have had. He checks...and double checks... and sometimes even triple checks to be sure we are satisfied. I have built three homes with three different builders in my lifetime. Minto and especially [removed] has exceeded my expectatons.

5.0
Verified Home Owner
City Of Westlake, on Jul 03, 2019

The customer service

5.0
Verified Home Owner
City Of Westlake, on Jun 29, 2019

Always helps me when I need help.

5.0
Verified Home Owner
City Of Westlake, on Jun 29, 2019

Mr. [removed] went above and beyond to make sure we were satisfied with our home.

5.0
Verified Home Owner
City Of Westlake, on Jun 28, 2019

Proper communication, customer oriented, goes above, and beyond to make you happy by addressing all concerns prpmptly.

5.0
Verified Home Owner
City Of Westlake, on Jun 22, 2019

I like that they have all been very accommodating. If the can’t fixit to great standards, then they’ll replace it for me.

4.9
Verified Home Owner
City Of Westlake, on Jun 19, 2019

[translated from ES] very good, just that you only have to go back in the minimum to correct what is started, from the rest, everything is good.

4.7
Verified Home Owner
City Of Westlake, on Jun 14, 2019

They have yet to fix the pavers they need sand to lock them in place. They are sinking in the driveway by the sidewalk and by the garage.

2.8
Verified Home Owner
City Of Westlake, on Jun 11, 2019

Well there is one thing was never reveal to many of us that will have make a differen in the number of garages or drive way to have. I still few things that I need to talk to the superintendent. I think the permissions to [removed] should not take that long

4.2
Verified Home Owner
City Of Westlake, on Jun 08, 2019

Prompt friendly service, completed in time.

5.0
Verified Home Owner
City Of Westlake, on Jun 07, 2019

[removed] from Mastercare has been extremely helpful, and we look forward to working with him in the future.

5.0
Verified Home Owner
City Of Westlake, on Jun 01, 2019

[removed] takes his responsibility very seriously. He is very responsive and a pleasure to work with.

5.0
Verified Home Owner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In

City Of Westlake, on Sep 19, 2019

That they care about your property and mostly they care about you and the entire community.

5.0
Verified Home Owner
City Of Westlake, on Sep 12, 2019

services were completed on time and they were flexible to my schedule on a consistent basis

5.0
Verified Home Owner
City Of Westlake, on Aug 27, 2019

Its representatives and finance team. [removed] and [removed] and [removed] of [removed].

4.6
Verified Home Owner
City Of Westlake, on Aug 26, 2019

Nothing

1.8
Verified Home Owner
City Of Westlake, on Aug 09, 2019

Great Customer Service throughout the past year.

4.2
Verified Home Owner
City Of Westlake, on Aug 01, 2019

Quality of workmanship from some of the subcontractors was below standard at best. Minto should stand for quality and should set the same level for its subcontractors.

2.8
Verified Home Owner
City Of Westlake, on Jul 31, 2019

This has been an extremely positive experience. [removed] did an outstanding job in explaining the process and following up on questions. She is amazing! Minto has been very open to feedback and correcting any issues with our new home.

4.6
Verified Home Owner
City Of Westlake, on Jul 26, 2019

They built us a very nice, beautiful home. When there was an issue, it was resolved/addressed.

4.8
Verified Home Owner
City Of Westlake, on Jul 26, 2019

Service.

5.0
Verified Home Owner
City Of Westlake, on Jul 25, 2019

Minto is EXTREMELY responsive! This is the eleventh home I have built. I have built homes with national builders and custom builders. Minto was, by far, the best builder experience I have had! The individuals, specifically, that have made this such a great experience are [removed] and [removed]. Unbelievably responsive to any question I had. Their customer service skills should be part of Minto's onboarding of new Mastercare staff.

5.0
Verified Home Owner
City Of Westlake, on Jul 25, 2019

The customer service and willingness to go the extra mile.

4.9
Verified Home Owner
City Of Westlake, on Jul 12, 2019

I don't. I have had many issues with my home that should have never occurred.

3.1
Verified Home Owner
City Of Westlake, on Jun 12, 2019

Absolutely nothing! Any issues have always been immediately resolved.

4.8
Verified Home Owner
City Of Westlake, on Jun 08, 2019

Quality

5.0
Verified Home Owner
City Of Westlake, on Jun 05, 2019

Good communication. Met time frame for closing. Nice house layout.

3.4
Verified Home Owner
City Of Westlake, on Jun 01, 2019

How easy it is to get help when needed.

5.0
Verified Home Owner
City Of Westlake, on May 30, 2019

We are not happy about the lack of parking in our community. Homeowners feel the builder did not care for the owners. Having a big house and not having enough space to park our cars or for when company wants to stay over, that makes no sense.

3.7
Verified Home Owner
City Of Westlake, on May 21, 2019

Transparency, effort to keep us happy as excited

5.0
Verified Home Owner
City Of Westlake, on May 06, 2019

honesty, communication and follow up

4.6
Verified Home Owner
City Of Westlake, on Apr 30, 2019

I have recommended Mintos Builders to my sister and she sold her house in Atlanta and purchased the lot across the street from me. My experience has been awesome. [removed], [removed], and [removed] of MasterCare has been awesome. [removed] and [removed] did an awesome job and made sure I went to MasterCare in good hands after I closed.

5.0
Verified Home Owner