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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
City of Westlake, FL, on May 15, 2026
I was well informed step by step. If I had any questions or concerns they responded immediately.
City of Westlake, on May 17, 2026
Everyone involved made buying a home quick and stress free
City of Westlake, on May 13, 2026
[name removed] with Mastercare is amazing. Thank you. 2nd home with [name removed] and this time around it is so much better. The one thing I truly hate is the defective wash machine. I tried so many times to let them change it and still nothing has been done. My clothes are destroyed and whirlpool refuse to change it. That is the worst issue.
City of Westlake, on May 14, 2026
[name removed] was incredible, his customer service went above and beyond my expectations and my the overall experience a very pleasant one.
City of Westlake, FL, on May 15, 2026
I appreciate the efficiency of the process and the overall quality of Mintos customer service and the engagement I received from Geeda.
City of Westlake, on May 13, 2026
Everything has been so easy. Our master care rep, [name removed], is phenomenal and super responsive! Any issue we have had has been addressed quickly and efficiently.
City of Westlake, FL, on May 13, 2026
Very good experience. [name removed] is a great asset to [name removed].
City of Westlake, on May 07, 2026
[name removed] followed up and completed all outstanding projects.
City of Westlake, FL, on May 11, 2026
I really enjoyed working with [name removed], he was consistent in communication with me and consistently made every effort to ensure that I was satisfied throughout the building process. I really disliked the fact that they would not show group B options before group A selections were due. For people who are on a budget, it really doesn’t make sense. Had to tussle with the ladies at the sales office for a good couple weeks before I was able to see what the options were for group B so I could make an informed decision on how I wanted to use the little bit of overage I had to add to the mortgage. I also didn’t like the fact that I provided pictures of what I wanted for my cabinets to [name removed], she confirmed that they could do what I was looking for, then it did not happen. I provided pictures from Pinterest and went over it in person, but didn’t click. Then I was provided with someone I could call to get it fixed on my own dime after I closed. Just not a great look.
City of Westlake, on May 12, 2026
Overall my experience with [name removed] has been pleasant. I have some minor issues but my Master Care rep, [name removed] made sure that they were taken care of. He is wonderful to work with. He addresses my concerns in a timely manner.
City of Westlake, on May 05, 2026
my garage has numerous cracks. I understand that it is in the required code but it really looks horrible for a new house. A little paint would be a great help.
City of Westlake, FL, on May 11, 2026
[name removed] and [name removed] were such friendly people and it felt like we were working with people who were our friends
City of Westlake, on May 12, 2026
Some of the repairs done have been hit it miss
City of Westlake, on May 04, 2026
Small issues with finish work and final details
City of Westlake, on May 08, 2026
It was my second time building so no complaints
City of Westlake, FL, on May 09, 2026
Everything was a smooth process and the people along the way were amazing
City of Westlake, on Apr 30, 2026
I have nothing to complain. Working with minto was easy. [name removed] was always available and helped me address a mold situation I had with the house.
City of Westlake, FL, on May 08, 2026
I had I excellent experience whit all people from [name removed] especially one of the supervisor [name removed]
City of Westlake, on Apr 29, 2026
I like the fact that they stay on top of every issue that may arise in my home and make sure it’s resolved to my satisfaction, what I dislike it the HOA and how they handle situations
City of Westlake, on May 06, 2026
It will be nice to have a universal key pest box on the side of the house to allow any pest control vendors that homeowners might decide to use, besides having 1 pest control company for the entire community (Home Defense pest control)
City of Westlake, FL, on May 07, 2026
Liked how easy the communication was between us and the sales agent and the people involved
City of Westlake, on Apr 28, 2026
I love my representative [name removed]. He was a text/call away. Any problems that arised was handled in a timely fashion. Talking to him was easy and always put me at ease with any concerns I had.
City of Westlake, on May 04, 2026
[name removed] always answers my calls/texts/questions and always has a solution for me. He makes us feel like we’re in very good hands and never ignored
City of Westlake, FL, on May 07, 2026
The Sales team ([name removed]) and Construction ([name removed]) were amazing. The loan process was tedious but ([name removed]) worked diligently to close the deal.
City of Westlake, on May 04, 2026
[name removed] in my opinion is one the nation best known builders of high quality and affordable homes for middle class families, as well as for that creating safe and secure communities.
City of Westlake, FL, on May 05, 2026
[name removed] was the best part of the purchase process. He answered every question. He made [name removed] an extremely pleasant process. We truly felt like we were buying and building with a friend using [name removed].
City of Westlake, on May 03, 2026
The staff are professional, courteous , and pleasant. The seem genuine in their desire to problem solve. Questions / problems are usually addressed expeditiously.
City of Westlake, FL, on May 05, 2026
I appreciated the smooth communication and clear guidance throughout the process, which made everything feel organized and manageable. However, there were a few delays and moments where updates could have been more proactive from the lender especially closer to move-in
City of Westlake, on Apr 22, 2026
[name removed] has been great. He always stays on top of everything. He was able to solve issues in the house in a timely manner. Thank you, [name removed].
City of Westlake, FL, on May 04, 2026
What I liked most about my purchase experience from contract through move-in was the outstanding support and guidance provided by [name removed]. He was extremely helpful throughout the entire process, always available to answer my questions and point me in the right direction whenever I needed assistance or had to connect with someone. [name removed] kept me well-informed by providing step-by-step picture updates of my townhouse, which made me feel involved and reassured during each phase of the project. His attentiveness, professionalism, and extensive knowledge made the entire experience smooth and stress-free.
City of Westlake, on Apr 16, 2026
[name removed] truly helped in everything that we needed, we’re very grateful for him.
City of Westlake, on Apr 24, 2026
Everything has been great, [name removed] has been amazing, very helpful and responsive whenever we need him even with the smallest thing.
City of Westlake, on Apr 15, 2026
Easy to deal with, and quickly responsive to any concerns
City of Westlake, on Apr 24, 2026
MY GARAGE DOOR IS WITHEN THE LIMIT FOR FIXING BUT AT LEAST IT SHOULD BE PAINTED TO COVER ALL THE CRACKS.
City of Westlake, FL, on May 02, 2026
[name removed], [name removed] and [name removed] have been amazing. 0 complaints.
City of Westlake, on Apr 13, 2026
Thankyou for having [name removed] on your team. He is full of knowledge , listens, and gives us peace of mind in knowing any issues (there have been very few) that things will Be taken care of . He has been a pleasure to work with
City of Westlake, on Apr 24, 2026
We loved working with [name removed] in the design center, [name removed] in the sales center and [name removed] has been amazing throughout the warranty phase!
City of Westlake, FL, on May 01, 2026
We loved the feeling of welcoming and familiarity from everybody. Starting with the front desk to the realtor person, [name removed], and to the builder, [name removed]. They all are excellent at what they do. Thanks for letting us become part of the community.
City of Westlake, on Apr 13, 2026
I had a great experience with [name removed]. Everyone was professional and courteous.
City of Westlake, FL, on Apr 30, 2026
My superintendent ([name removed]) was GREAT! While working 3 jobs I was never able to come out to meet him. However, he treated my townhouse like it was his own! Thank you for that. My issues with purchasing was the lender they told me to use, was hands down the worst! The prices for upgrades were all over the place. Also, not everyone is on the same page, or they are allowing rules to be changed whenever. I was told & did close with no refrigerator; my friend was told she was not allowed to close without one. Minto is making up rules and prices are they go which is wrong. I would never tell one of my friends to trust Minto due to the major inconsistency. (Again, [name removed] was great! this has no reflection on him!)
City of Westlake, on Apr 10, 2026
The sales rep, builder and [name removed] rep were so helpful and supportive during the build. They went above and beyond to make sure our concerns were taken care of. [name removed] our [name removed] rep is always dependable no matter what.
City of Westlake, on Apr 23, 2026
[name removed] with sales was so thorough, always makes us comfortable. [name removed] really paid attention to all of the little details with our house to ensure we were given a great product. [name removed] has been amazing communicating afterwards to ensure any items we see are address quickly .
City of Westlake, FL, on Apr 29, 2026
I loved my super intendent [name removed] and [name removed] in sales
City of Westlake, on Apr 09, 2026
I love the customer service I have recieved throughout the process.
City of Westlake, on Apr 19, 2026
This is my second house with [name removed] and I feel truly blessed to have experienced the same team delivering such a high level of customer service throughout my buying journey. I have to give special recognition to [name removed] who was always on top of my questions and incredibly responsive-she’s truly deserves a gold medal. Next is [name removed] he made the entire process smooth and worry-free,he’s simply the best above the rest. Providing solutions to all my house concerns. Thank you [name removed].And [name removed] my builder,he’s a complete game changer.Thank you again for making this experience so exceptional. I wouldn’t have it any other way.
City of Westlake, FL, on Apr 28, 2026
It was easy and very informative overall. Not pushy in any way, shape or form.
City of Westlake, on Apr 08, 2026
[name removed] and [name removed] are amazing
City of Westlake, on Apr 18, 2026
Good afternoon, I would like to start by saying that before moving in, our builder was [name removed], who was professional, responsive, and addressed all of our concerns promptly. Based on that experience, my husband and I even considered purchasing a second [name removed] home as an investment property. However, since moving in at the end of October 2025 and being assigned our new builder, [name removed], our experience has been extremely frustrating and disappointing. We’ve had to constantly follow up on issues that should have been resolved long ago. For example, the flickering lights and non-working outlets we reported shortly after moving in were only fixed a weeks ago—after more than 6 months of reminders. Another major issue involved our new stove. We reported damage after the very first use and immediately sent photos to [name removed]. After several messages and months of no response, he finally replied that the matter was “covered by Whirlpool.” When we contacted Whirlpool, they informed us that cosmetic issues are covered only within 30 days. Because of [name removed]’s delay, we lost coverage for this repair. A major issue has been with the cracked floor tiles, which remains unresolved to this day despite months of back-and-forth communication, conflicting explanations, and missed appointments. When [name removed] first came to the house, he agreed to replace one cracked tile we identified at that time. After that visit, he disappeared and became unresponsive for several months. When he finally got back in touch, I had discovered additional cracked tiles—a total of three as of now. He initially repeated that he would replace them, but later changed his story, saying that [name removed] no longer uses those tiles. He asked if I had any leftover tiles, and I told him I did not. He said he would “see what he could do.” Sometime later, he sent a worker with replacement tiles, but the dye lot did not match the existing flooring. I contacted [name removed] immediately to let him know. Instead of addressing the issue, he said, “Well, if you didn’t throw out the tiles…” I told him I never said that and corrected him several times. He admitted that he “thought” I said that, then claimed he would look into it. A short time afterward, [name removed] said he would investigate what happened to the tiles supposedly left in my garage. Later, he texted me again to say that my previous builder told him some tiles were left behind. I made it clear that I had no tiles in my garage. He responded, “OK, I’ll see what I can do.” Weeks passed with no action. After more follow-up messages, [name removed] eventually said that a new dye lot had arrived and offered to schedule the replacement for April 17, 2026, between 9:00 and 11:00 a.m. I took time off work and waited at home during that entire window. No one showed up. I sent several messages between 9:20 and 11:00 a.m. with no response. After 11:00 a.m., [name removed] finally replied, saying that “the tile didn’t match.” When I asked how that could be since no one came to test the color, he said, “They compared it to the previous lot” After this missed appointment, [name removed] again said, “We are investigating what happened to your tiles left in your garage,” implying that I did something with the tiles, which was both offensive and unprofessional. To make matters worse, I also had a garage repair appointment scheduled for that same time, and no one showed up for that either. Throughout this entire process, I expressed to [name removed] how disappointed I was with [name removed] and I would let you guys know through the survey to which he replied "Unless you plan on giving me all 10's do not fill it out, I'm doing you a favor finding those tiles because [name removed] will not!' [name removed] has repeated the statement several times in the past few weeks as I felt that [name removed] does not care for homeowners after closing and I mentioned that I felt this will be the only way you will know what is happening. This is manipulative, inappropriate, and unacceptable from our assigned builder. I am a very busy professional who has taken time off work repeatedly for no-show appointments, unanswered messages, and ongoing excuses. After months of wasted time and frustration, I am now taking yet more of my personal time to document these continuing problems because my dissatisfaction with both [name removed]’s conduct and [name removed]’s customer service process is extremely high. This experience has been draining, unprofessional, and far below the standards expected from a reputable builder. I urge [name removed] to investigate this matter seriously, hold Mr. [name removed] accountable, and ensure proper communication and customer care in the future.
City of Westlake, FL, on Apr 27, 2026
Sales experience with [name removed] and Selections options 2 experience was very very nice ! [name removed] was excellent with the builder’s experience ! Very happy so far
City of Westlake, on Apr 17, 2026
The community needs more amenities/ things to do. Most residents travel +25 minutes to do any recreational activities. The town center is not prioritized and would be great for the community. A movie theatre and dining center would be phenomenal. Tennis/pickle-ball courts would be great. XCEL padel rates are outrageous.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
City of Westlake, FL, on May 15, 2026
I was well informed step by step. If I had any questions or concerns they responded immediately.
City of Westlake, FL, on May 15, 2026
I appreciate the efficiency of the process and the overall quality of Mintos customer service and the engagement I received from Geeda.
City of Westlake, FL, on May 13, 2026
Very good experience. [name removed] is a great asset to [name removed].
City of Westlake, FL, on May 11, 2026
I really enjoyed working with [name removed], he was consistent in communication with me and consistently made every effort to ensure that I was satisfied throughout the building process. I really disliked the fact that they would not show group B options before group A selections were due. For people who are on a budget, it really doesn’t make sense. Had to tussle with the ladies at the sales office for a good couple weeks before I was able to see what the options were for group B so I could make an informed decision on how I wanted to use the little bit of overage I had to add to the mortgage. I also didn’t like the fact that I provided pictures of what I wanted for my cabinets to [name removed], she confirmed that they could do what I was looking for, then it did not happen. I provided pictures from Pinterest and went over it in person, but didn’t click. Then I was provided with someone I could call to get it fixed on my own dime after I closed. Just not a great look.
City of Westlake, FL, on May 11, 2026
[name removed] and [name removed] were such friendly people and it felt like we were working with people who were our friends
City of Westlake, FL, on May 09, 2026
Everything was a smooth process and the people along the way were amazing
City of Westlake, FL, on May 08, 2026
I had I excellent experience whit all people from [name removed] especially one of the supervisor [name removed]
City of Westlake, FL, on May 07, 2026
Liked how easy the communication was between us and the sales agent and the people involved
City of Westlake, FL, on May 07, 2026
The Sales team ([name removed]) and Construction ([name removed]) were amazing. The loan process was tedious but ([name removed]) worked diligently to close the deal.
City of Westlake, FL, on May 05, 2026
[name removed] was the best part of the purchase process. He answered every question. He made [name removed] an extremely pleasant process. We truly felt like we were buying and building with a friend using [name removed].
City of Westlake, FL, on May 05, 2026
I appreciated the smooth communication and clear guidance throughout the process, which made everything feel organized and manageable. However, there were a few delays and moments where updates could have been more proactive from the lender especially closer to move-in
City of Westlake, FL, on May 04, 2026
What I liked most about my purchase experience from contract through move-in was the outstanding support and guidance provided by [name removed]. He was extremely helpful throughout the entire process, always available to answer my questions and point me in the right direction whenever I needed assistance or had to connect with someone. [name removed] kept me well-informed by providing step-by-step picture updates of my townhouse, which made me feel involved and reassured during each phase of the project. His attentiveness, professionalism, and extensive knowledge made the entire experience smooth and stress-free.
City of Westlake, FL, on May 02, 2026
[name removed], [name removed] and [name removed] have been amazing. 0 complaints.
City of Westlake, FL, on May 01, 2026
We loved the feeling of welcoming and familiarity from everybody. Starting with the front desk to the realtor person, [name removed], and to the builder, [name removed]. They all are excellent at what they do. Thanks for letting us become part of the community.
City of Westlake, FL, on Apr 30, 2026
My superintendent ([name removed]) was GREAT! While working 3 jobs I was never able to come out to meet him. However, he treated my townhouse like it was his own! Thank you for that. My issues with purchasing was the lender they told me to use, was hands down the worst! The prices for upgrades were all over the place. Also, not everyone is on the same page, or they are allowing rules to be changed whenever. I was told & did close with no refrigerator; my friend was told she was not allowed to close without one. Minto is making up rules and prices are they go which is wrong. I would never tell one of my friends to trust Minto due to the major inconsistency. (Again, [name removed] was great! this has no reflection on him!)
City of Westlake, FL, on Apr 29, 2026
I loved my super intendent [name removed] and [name removed] in sales
City of Westlake, FL, on Apr 28, 2026
It was easy and very informative overall. Not pushy in any way, shape or form.
City of Westlake, FL, on Apr 27, 2026
Sales experience with [name removed] and Selections options 2 experience was very very nice ! [name removed] was excellent with the builder’s experience ! Very happy so far
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
City of Westlake, on May 17, 2026
Everyone involved made buying a home quick and stress free
City of Westlake, on May 13, 2026
[name removed] with Mastercare is amazing. Thank you. 2nd home with [name removed] and this time around it is so much better. The one thing I truly hate is the defective wash machine. I tried so many times to let them change it and still nothing has been done. My clothes are destroyed and whirlpool refuse to change it. That is the worst issue.
City of Westlake, on May 13, 2026
Everything has been so easy. Our master care rep, [name removed], is phenomenal and super responsive! Any issue we have had has been addressed quickly and efficiently.
City of Westlake, on May 12, 2026
Overall my experience with [name removed] has been pleasant. I have some minor issues but my Master Care rep, [name removed] made sure that they were taken care of. He is wonderful to work with. He addresses my concerns in a timely manner.
City of Westlake, on May 12, 2026
Some of the repairs done have been hit it miss
City of Westlake, on May 08, 2026
It was my second time building so no complaints
City of Westlake, on May 06, 2026
It will be nice to have a universal key pest box on the side of the house to allow any pest control vendors that homeowners might decide to use, besides having 1 pest control company for the entire community (Home Defense pest control)
City of Westlake, on May 04, 2026
[name removed] always answers my calls/texts/questions and always has a solution for me. He makes us feel like we’re in very good hands and never ignored
City of Westlake, on May 04, 2026
[name removed] in my opinion is one the nation best known builders of high quality and affordable homes for middle class families, as well as for that creating safe and secure communities.
City of Westlake, on May 03, 2026
The staff are professional, courteous , and pleasant. The seem genuine in their desire to problem solve. Questions / problems are usually addressed expeditiously.
City of Westlake, on Apr 24, 2026
Everything has been great, [name removed] has been amazing, very helpful and responsive whenever we need him even with the smallest thing.
City of Westlake, on Apr 24, 2026
MY GARAGE DOOR IS WITHEN THE LIMIT FOR FIXING BUT AT LEAST IT SHOULD BE PAINTED TO COVER ALL THE CRACKS.
City of Westlake, on Apr 24, 2026
We loved working with [name removed] in the design center, [name removed] in the sales center and [name removed] has been amazing throughout the warranty phase!
City of Westlake, on Apr 23, 2026
[name removed] with sales was so thorough, always makes us comfortable. [name removed] really paid attention to all of the little details with our house to ensure we were given a great product. [name removed] has been amazing communicating afterwards to ensure any items we see are address quickly .
City of Westlake, on Apr 19, 2026
This is my second house with [name removed] and I feel truly blessed to have experienced the same team delivering such a high level of customer service throughout my buying journey. I have to give special recognition to [name removed] who was always on top of my questions and incredibly responsive-she’s truly deserves a gold medal. Next is [name removed] he made the entire process smooth and worry-free,he’s simply the best above the rest. Providing solutions to all my house concerns. Thank you [name removed].And [name removed] my builder,he’s a complete game changer.Thank you again for making this experience so exceptional. I wouldn’t have it any other way.
City of Westlake, on Apr 18, 2026
Good afternoon, I would like to start by saying that before moving in, our builder was [name removed], who was professional, responsive, and addressed all of our concerns promptly. Based on that experience, my husband and I even considered purchasing a second [name removed] home as an investment property. However, since moving in at the end of October 2025 and being assigned our new builder, [name removed], our experience has been extremely frustrating and disappointing. We’ve had to constantly follow up on issues that should have been resolved long ago. For example, the flickering lights and non-working outlets we reported shortly after moving in were only fixed a weeks ago—after more than 6 months of reminders. Another major issue involved our new stove. We reported damage after the very first use and immediately sent photos to [name removed]. After several messages and months of no response, he finally replied that the matter was “covered by Whirlpool.” When we contacted Whirlpool, they informed us that cosmetic issues are covered only within 30 days. Because of [name removed]’s delay, we lost coverage for this repair. A major issue has been with the cracked floor tiles, which remains unresolved to this day despite months of back-and-forth communication, conflicting explanations, and missed appointments. When [name removed] first came to the house, he agreed to replace one cracked tile we identified at that time. After that visit, he disappeared and became unresponsive for several months. When he finally got back in touch, I had discovered additional cracked tiles—a total of three as of now. He initially repeated that he would replace them, but later changed his story, saying that [name removed] no longer uses those tiles. He asked if I had any leftover tiles, and I told him I did not. He said he would “see what he could do.” Sometime later, he sent a worker with replacement tiles, but the dye lot did not match the existing flooring. I contacted [name removed] immediately to let him know. Instead of addressing the issue, he said, “Well, if you didn’t throw out the tiles…” I told him I never said that and corrected him several times. He admitted that he “thought” I said that, then claimed he would look into it. A short time afterward, [name removed] said he would investigate what happened to the tiles supposedly left in my garage. Later, he texted me again to say that my previous builder told him some tiles were left behind. I made it clear that I had no tiles in my garage. He responded, “OK, I’ll see what I can do.” Weeks passed with no action. After more follow-up messages, [name removed] eventually said that a new dye lot had arrived and offered to schedule the replacement for April 17, 2026, between 9:00 and 11:00 a.m. I took time off work and waited at home during that entire window. No one showed up. I sent several messages between 9:20 and 11:00 a.m. with no response. After 11:00 a.m., [name removed] finally replied, saying that “the tile didn’t match.” When I asked how that could be since no one came to test the color, he said, “They compared it to the previous lot” After this missed appointment, [name removed] again said, “We are investigating what happened to your tiles left in your garage,” implying that I did something with the tiles, which was both offensive and unprofessional. To make matters worse, I also had a garage repair appointment scheduled for that same time, and no one showed up for that either. Throughout this entire process, I expressed to [name removed] how disappointed I was with [name removed] and I would let you guys know through the survey to which he replied "Unless you plan on giving me all 10's do not fill it out, I'm doing you a favor finding those tiles because [name removed] will not!' [name removed] has repeated the statement several times in the past few weeks as I felt that [name removed] does not care for homeowners after closing and I mentioned that I felt this will be the only way you will know what is happening. This is manipulative, inappropriate, and unacceptable from our assigned builder. I am a very busy professional who has taken time off work repeatedly for no-show appointments, unanswered messages, and ongoing excuses. After months of wasted time and frustration, I am now taking yet more of my personal time to document these continuing problems because my dissatisfaction with both [name removed]’s conduct and [name removed]’s customer service process is extremely high. This experience has been draining, unprofessional, and far below the standards expected from a reputable builder. I urge [name removed] to investigate this matter seriously, hold Mr. [name removed] accountable, and ensure proper communication and customer care in the future.
City of Westlake, on Apr 17, 2026
The community needs more amenities/ things to do. Most residents travel +25 minutes to do any recreational activities. The town center is not prioritized and would be great for the community. A movie theatre and dining center would be phenomenal. Tennis/pickle-ball courts would be great. XCEL padel rates are outrageous.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
City of Westlake, on May 14, 2026
[name removed] was incredible, his customer service went above and beyond my expectations and my the overall experience a very pleasant one.
City of Westlake, on May 07, 2026
[name removed] followed up and completed all outstanding projects.
City of Westlake, on May 05, 2026
my garage has numerous cracks. I understand that it is in the required code but it really looks horrible for a new house. A little paint would be a great help.
City of Westlake, on May 04, 2026
Small issues with finish work and final details
City of Westlake, on Apr 30, 2026
I have nothing to complain. Working with minto was easy. [name removed] was always available and helped me address a mold situation I had with the house.
City of Westlake, on Apr 29, 2026
I like the fact that they stay on top of every issue that may arise in my home and make sure it’s resolved to my satisfaction, what I dislike it the HOA and how they handle situations
City of Westlake, on Apr 28, 2026
I love my representative [name removed]. He was a text/call away. Any problems that arised was handled in a timely fashion. Talking to him was easy and always put me at ease with any concerns I had.
City of Westlake, on Apr 22, 2026
[name removed] has been great. He always stays on top of everything. He was able to solve issues in the house in a timely manner. Thank you, [name removed].
City of Westlake, on Apr 16, 2026
[name removed] truly helped in everything that we needed, we’re very grateful for him.
City of Westlake, on Apr 15, 2026
Easy to deal with, and quickly responsive to any concerns
City of Westlake, on Apr 13, 2026
Thankyou for having [name removed] on your team. He is full of knowledge , listens, and gives us peace of mind in knowing any issues (there have been very few) that things will Be taken care of . He has been a pleasure to work with
City of Westlake, on Apr 13, 2026
I had a great experience with [name removed]. Everyone was professional and courteous.
City of Westlake, on Apr 10, 2026
The sales rep, builder and [name removed] rep were so helpful and supportive during the build. They went above and beyond to make sure our concerns were taken care of. [name removed] our [name removed] rep is always dependable no matter what.
City of Westlake, on Apr 09, 2026
I love the customer service I have recieved throughout the process.
City of Westlake, on Apr 08, 2026
[name removed] and [name removed] are amazing