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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
City of Westlake, on Dec 16, 2024
What i dislike the most is what happens after you purchase your home. You go into the process with high expectations and once the deal is done the multiple issues you are faced with are not handled as they should. From the quality of the construction, the appliances are not that great and especially when you upgrade and feel cheated because of the quality. The vendors used having to come back and forth to your home to fix problems that should not have happened if true care and quality were considered when deciding to go with one product or another. What i liked the most and i appreciated, is our Minto Representative that i had to call constantly and complain to about the various issues we had with the home. His attention to our needs is 2nd to none. I commend him because he did what he could with the resources provided.
City of Westlake, on Dec 18, 2024
[name removed] supervisor is extremely good in supporting us.
City of Westlake, FL, on Dec 19, 2024
Great staff, great team, very professional and kind
City of Westlake, on Dec 10, 2024
We dislike the slow speed of repairs on the house and the constant switching of minto reps
City of Westlake, on Dec 05, 2024
Our house is beautiful and well built. Our builder was phenomenal in the lead up to the closing, We have received excellent response form MasterCare for the minor issues we have experienced.
City of Westlake, FL, on Dec 10, 2024
[name removed] was excellent in all aspects of the process after taking over for the previous builder.
City of Westlake, on Dec 13, 2024
Our [name removed]. is [name removed] and she's absolutely phenomenal! None of what is happening to our home is in any way her fault and she should be recognized for her job performance Very upset that after 3 months of moving in to our newly built townhome, we had mold. While [name removed] is doing what they can to solve it, the root cause has yet to be identified.
City of Westlake, on Nov 25, 2024
[name removed] has been great , He has been taking care of everything. He has been a pleasure to work with
City of Westlake, on Dec 13, 2024
Love the service. Disappointed with the appliances. Refrigerator is not level and warranty would not cover it. Should have been checked on instalation. Told to contact woorpool. Should have been fixed by [name removed]. Also replaced Dishwasher as it stopped working.
City of Westlake, on Nov 23, 2024
Craftsmanship is not good and difficult to get things fixed correctly Things have to be fixed multiple times. The vendors don’t seem to know what they’re doing. Hard to communicate because of language barriers.
City of Westlake, FL, on Dec 06, 2024
[name removed] was extremely thorough and great to work with . Our builder [name removed] was amazing also.
City of Westlake, on Dec 08, 2024
Work done is a bandaid job instead of thorough fix.
City of Westlake, on Nov 16, 2024
[name removed]'s friendliness, always checking to see if there is anything else that can be done—timely responses.
City of Westlake, on Nov 22, 2024
The Staff are courteous and professional. They always assist me promptly with the issues we have. What I disliked is an isolated issue which is related on my master bathroom. The wall between the toilet and the shower faucet is having leaking issues and many professionals came and not resolution yet. Another items that I disliked is nothing related to the warranty team, but during construction which I noticed as below: 1) Some stones (granites were cracked during the installation and in order to put a new one, they tried to camouflage with caulking using closest color) 2) The leveling of the lot on the side of the house which has the A/C Fan, and the Draining is not good, it is creating a lot of muddy and also moisture in the wall.
City of Westlake, FL, on Dec 05, 2024
We really enjoyed working with [name removed], [name removed], [name removed], [name removed], as well as the rest of the Interior Design team. They were very responsive to our needs and provided us with up-to-date information.
City of Westlake, on Nov 16, 2024
I haven’t had too many issues with Minto and our house. However when problems have arisen, our Mastercare and Minto [name removed] has taken care of us.
City of Westlake, on Nov 21, 2024
[name removed] has been such an incredible person, always responds to my texts right away and is always on top of getting anything I needed fixed
City of Westlake, FL, on Nov 29, 2024
Very professional and knowledgeable staff
City of Westlake, on Nov 06, 2024
[name removed] and [name removed] are awesome…great customer care and service!!!
City of Westlake, on Nov 20, 2024
They are so many issues that were wrong since moving In to our house. We have from broken cabinets shelves, broken mirrors frames from our bathrooms, to water leaking in our garage. To today some of the repairs has been completed, but we are still awaiting the water leaks from our garage to be fixed.
City of Westlake, FL, on Nov 24, 2024
Your selected mortgage company [name removed] mortgage is absolutely horrible. [name removed] is absolutely trash at his job. Made closing day miserable and I was not even happy to get my house keys because of him. I couldn’t wait to leave [name removed] that day as soon as possible. Because of [name removed], I was at my closing for 5-6 hours. It was hell. He had to make changes to our contract probably about 6-7 times including on closing day because of his lack of knowledge with his profession. I’ve had multiple neighbors tell me as well that they had terrible experiences just because of him. The good news was that [name removed] and [name removed] we’re absolutely perfect and helpful throughout all of this.
City of Westlake, on Oct 25, 2024
Good experience. I appreciate that my home was repaired by the Mastercare team after the roof leak we experienced over the last summer. Our Superintendent, [name removed] did a great job in attending to our issues and helped ease the trauma we experienced from the damage to our home.
City of Westlake, FL, on Nov 22, 2024
We is especially appreciated. The constant progress updates from [name removed] our Builder (excellent builder and just a wonderful person)on a weekly basis.
City of Westlake, on Oct 16, 2024
Everyone from the staff, construction supervisors, and master Care Personnel have been great to work with.
City of Westlake, on Nov 15, 2024
Customer service has been very professional and upfront. No complaints.
City of Westlake, FL, on Nov 18, 2024
[Translated from ES] Overall we are satisfied with every step we have taken in the process that Minto proposes, everything very well organized, excellent professionals in charge of each stage: [name removed], [name removed] and [name removed]. Excellent quality and details both in the design and in the construction in general. Everything very well organized and very well executed, excellent quality in the materials, equipment, and in the finishing of the construction, very good added technology (lights, sprinklers, security, etc.). Above all, I highlight the quality executed in the construction, the organization and the fulfillment of each stage in less time than planned.
City of Westlake, on Oct 14, 2024
[name removed] was absolutely amazing. He was quick with responding. He is thorough. receptive and very understanding. All my issues were corrected promptly. I'm highly satisfied with the services I received from both [name removed] and [name removed]. I recommend [name removed] for president of mastercare 2024!
City of Westlake, on Nov 13, 2024
Warranty service is good: responsive and timely
City of Westlake, on Nov 11, 2024
Everyone is extremely responsive and helpful.
City of Westlake, FL, on Nov 16, 2024
Clarity on the entire process step by step without feeling rushed.
City of Westlake, on Oct 11, 2024
I love the quality of my home no complaints
City of Westlake, FL, on Nov 15, 2024
I love my experience and my new build home because everything is modern, energy-efficient, and designed exactly to my taste. It feels fresh and uniquely mine.
City of Westlake, on Oct 01, 2024
The entire experience was top-notch. All staff members are always helpful and minor repairs were completed as soon as they were identified.
City of Westlake, on Oct 30, 2024
The moisture/ mold issue? I don’t know what’s happening. I have 2 townhome rentals. Last I knew you had made appointments but they were canceled because of hurricane. Can you call me XXX-XXX-XXXX
City of Westlake, FL, on Nov 14, 2024
My interaction with my sales rep, [name removed], my realtor [name removed] and builder, [name removed] was phenomenal. I did have one incident that really displeased me. Given the amount of money I invested and financed for this property, I was taken aback when I was turned away after requesting an accommodation for the initial closing date. I had to plead my case in order for my circumstance to even be considered.
City of Westlake, on Sep 19, 2024
I love my new home, but the cosmetic finishing touches they need to do better. It’s not a clean finish the contractors need to have more careful and provide a high end quality finishing product
City of Westlake, FL, on Nov 13, 2024
[Translated from ES] The windows on one side of the house are looking into the windows of the neighbors on both sides. I don't like it. There is no privacy.
City of Westlake, on Sep 18, 2024
My experience with Minto Communities USA has been great. Everyone has been kind and helpful.
City of Westlake, on Oct 24, 2024
Distinctive still bringing the wrong parts color doesn’t match
City of Westlake, FL, on Nov 07, 2024
I like the way [name removed] was always reachable. He was amazing, he kept us well informed about the progression of the build and always made sure I was excited
City of Westlake, on Sep 13, 2024
The builders and [name removed] Representative
City of Westlake, on Oct 22, 2024
I like how responsive our mastercare rep has been. I do not like how long it takes to schedule appointments with the different trades.
City of Westlake, FL, on Nov 06, 2024
Things could not have gone better. [name removed] and [name removed] are amazing and made this experience an absolute dream.
City of Westlake, on Sep 11, 2024
The Adventure Park was initially a major selling point for purchasing our home, however it's been underwhelming to say the least. The pool facilities themselves are fantastic. The splash pad isn't functioning the way it should be. Whenever I bring my children there, only some of the sprinklers are operating and not consistently. The onsite play area is either not very safe or effective. There are other areas of the adventure park that could be utilized better as well. We were under impression that the club house could be used by the community more often, however that doesn't appear to be the case. The development of shopping in the city has been lackluster to say the least. It's also disappointing that for a city with homes that are valued into the 7 figures after upgrades, the latest "big openings" are a KFC and a Burger Joint. Starbucks is fine and doesn't make sense, but I don't believe that I'd be as invested into Minto and [name removed] in particular if I'd known that this would be the direction the development would be going down. Additionally some of the H.O.A guidelines feel incredibly restrictive (fencing, inability to grow fruit trees, unable to build a backyard shed, etc.) although I was more prepared to make those sacrifices because I thought there would be more bang for the buck. What I love the most is that the community feels safe, warm and inviting for people with children. So that in addition to the fact that my builder built a quality home makes it otherwise worthwhile.
City of Westlake, on Oct 17, 2024
Non-response/significantly delayed response to punchlist items to correct.
City of Westlake, on Oct 10, 2024
Our master care person has been helpful in getting some of the repairs needed on our home accomplished. There are still some things that need to be completed before the warranty expires. I am also hearing that fellow residence have issues that occurred just after their year of purchasing, which is an enormous concern for the amount of money for our homes.
City of Westlake, FL, on Nov 05, 2024
To answer your question: 1. is affecting my property? a. I don’t know, and if it is, this is not evident to me. b. However, on August 19, 2024. The construction Manager ([name removed]) responded to my inquiries regarding Facebook post reporting The Crossings at [name removed] having attic mold issues. [name removed] stated that all the HVAC conducts were fine, that he had inspected the conducts one more time the previous week, and that there was no problem with the ducts. 2. a brief explanation about the moisture issue a. From [name removed]’s official communication October 20, 2024: “moisture and humidity issues affecting homes in the [name removed] Crossings.” b. The Facebook post that raised my concern and I shared with [name removed] on July 29, 2024: Just a heads up everyone should probably schedule your end of the year inspection a few months prior. We did ours in June and the entirety of the AC system in the attic was never sealed causing water damage and mold everywhere. We’ve spoke to our minto superintendent and were told this is now a common issue with multiple homes due to the company mechanical AC improper installation. Which now has us questioning how everyone’s AC/Duct work ever passed inspection and how are they gonna remove and repair everyone’s damage/mold. If anyone else has sweating or condensing AC vents upstairs, told they have mold, and or any duct sealant issues please comment if you’d like we are trying to get an accurate number of how many homes have the same issues due to this AC company. This appears to be a major issue for everyone which can lead to further issues and repairs down the road for us all and needs to be addressed/repaired immediately.
City of Westlake, on Sep 03, 2024
[name removed] has done an outstanding job. He deserves a raise.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
City of Westlake, FL, on Dec 19, 2024
Great staff, great team, very professional and kind
City of Westlake, FL, on Dec 10, 2024
[name removed] was excellent in all aspects of the process after taking over for the previous builder.
City of Westlake, FL, on Dec 06, 2024
[name removed] was extremely thorough and great to work with . Our builder [name removed] was amazing also.
City of Westlake, FL, on Dec 05, 2024
We really enjoyed working with [name removed], [name removed], [name removed], [name removed], as well as the rest of the Interior Design team. They were very responsive to our needs and provided us with up-to-date information.
City of Westlake, FL, on Nov 29, 2024
Very professional and knowledgeable staff
City of Westlake, FL, on Nov 24, 2024
Your selected mortgage company [name removed] mortgage is absolutely horrible. [name removed] is absolutely trash at his job. Made closing day miserable and I was not even happy to get my house keys because of him. I couldn’t wait to leave [name removed] that day as soon as possible. Because of [name removed], I was at my closing for 5-6 hours. It was hell. He had to make changes to our contract probably about 6-7 times including on closing day because of his lack of knowledge with his profession. I’ve had multiple neighbors tell me as well that they had terrible experiences just because of him. The good news was that [name removed] and [name removed] we’re absolutely perfect and helpful throughout all of this.
City of Westlake, FL, on Nov 22, 2024
We is especially appreciated. The constant progress updates from [name removed] our Builder (excellent builder and just a wonderful person)on a weekly basis.
City of Westlake, FL, on Nov 18, 2024
[Translated from ES] Overall we are satisfied with every step we have taken in the process that Minto proposes, everything very well organized, excellent professionals in charge of each stage: [name removed], [name removed] and [name removed]. Excellent quality and details both in the design and in the construction in general. Everything very well organized and very well executed, excellent quality in the materials, equipment, and in the finishing of the construction, very good added technology (lights, sprinklers, security, etc.). Above all, I highlight the quality executed in the construction, the organization and the fulfillment of each stage in less time than planned.
City of Westlake, FL, on Nov 16, 2024
Clarity on the entire process step by step without feeling rushed.
City of Westlake, FL, on Nov 15, 2024
I love my experience and my new build home because everything is modern, energy-efficient, and designed exactly to my taste. It feels fresh and uniquely mine.
City of Westlake, FL, on Nov 14, 2024
My interaction with my sales rep, [name removed], my realtor [name removed] and builder, [name removed] was phenomenal. I did have one incident that really displeased me. Given the amount of money I invested and financed for this property, I was taken aback when I was turned away after requesting an accommodation for the initial closing date. I had to plead my case in order for my circumstance to even be considered.
City of Westlake, FL, on Nov 13, 2024
[Translated from ES] The windows on one side of the house are looking into the windows of the neighbors on both sides. I don't like it. There is no privacy.
City of Westlake, FL, on Nov 07, 2024
I like the way [name removed] was always reachable. He was amazing, he kept us well informed about the progression of the build and always made sure I was excited
City of Westlake, FL, on Nov 06, 2024
Things could not have gone better. [name removed] and [name removed] are amazing and made this experience an absolute dream.
City of Westlake, FL, on Nov 05, 2024
To answer your question: 1. is affecting my property? a. I don’t know, and if it is, this is not evident to me. b. However, on August 19, 2024. The construction Manager ([name removed]) responded to my inquiries regarding Facebook post reporting The Crossings at [name removed] having attic mold issues. [name removed] stated that all the HVAC conducts were fine, that he had inspected the conducts one more time the previous week, and that there was no problem with the ducts. 2. a brief explanation about the moisture issue a. From [name removed]’s official communication October 20, 2024: “moisture and humidity issues affecting homes in the [name removed] Crossings.” b. The Facebook post that raised my concern and I shared with [name removed] on July 29, 2024: Just a heads up everyone should probably schedule your end of the year inspection a few months prior. We did ours in June and the entirety of the AC system in the attic was never sealed causing water damage and mold everywhere. We’ve spoke to our minto superintendent and were told this is now a common issue with multiple homes due to the company mechanical AC improper installation. Which now has us questioning how everyone’s AC/Duct work ever passed inspection and how are they gonna remove and repair everyone’s damage/mold. If anyone else has sweating or condensing AC vents upstairs, told they have mold, and or any duct sealant issues please comment if you’d like we are trying to get an accurate number of how many homes have the same issues due to this AC company. This appears to be a major issue for everyone which can lead to further issues and repairs down the road for us all and needs to be addressed/repaired immediately.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
City of Westlake, on Dec 18, 2024
[name removed] supervisor is extremely good in supporting us.
City of Westlake, on Dec 13, 2024
Our [name removed]. is [name removed] and she's absolutely phenomenal! None of what is happening to our home is in any way her fault and she should be recognized for her job performance Very upset that after 3 months of moving in to our newly built townhome, we had mold. While [name removed] is doing what they can to solve it, the root cause has yet to be identified.
City of Westlake, on Dec 13, 2024
Love the service. Disappointed with the appliances. Refrigerator is not level and warranty would not cover it. Should have been checked on instalation. Told to contact woorpool. Should have been fixed by [name removed]. Also replaced Dishwasher as it stopped working.
City of Westlake, on Dec 08, 2024
Work done is a bandaid job instead of thorough fix.
City of Westlake, on Nov 22, 2024
The Staff are courteous and professional. They always assist me promptly with the issues we have. What I disliked is an isolated issue which is related on my master bathroom. The wall between the toilet and the shower faucet is having leaking issues and many professionals came and not resolution yet. Another items that I disliked is nothing related to the warranty team, but during construction which I noticed as below: 1) Some stones (granites were cracked during the installation and in order to put a new one, they tried to camouflage with caulking using closest color) 2) The leveling of the lot on the side of the house which has the A/C Fan, and the Draining is not good, it is creating a lot of muddy and also moisture in the wall.
City of Westlake, on Nov 21, 2024
[name removed] has been such an incredible person, always responds to my texts right away and is always on top of getting anything I needed fixed
City of Westlake, on Nov 20, 2024
They are so many issues that were wrong since moving In to our house. We have from broken cabinets shelves, broken mirrors frames from our bathrooms, to water leaking in our garage. To today some of the repairs has been completed, but we are still awaiting the water leaks from our garage to be fixed.
City of Westlake, on Nov 15, 2024
Customer service has been very professional and upfront. No complaints.
City of Westlake, on Nov 13, 2024
Warranty service is good: responsive and timely
City of Westlake, on Nov 11, 2024
Everyone is extremely responsive and helpful.
City of Westlake, on Oct 30, 2024
The moisture/ mold issue? I don’t know what’s happening. I have 2 townhome rentals. Last I knew you had made appointments but they were canceled because of hurricane. Can you call me XXX-XXX-XXXX
City of Westlake, on Oct 24, 2024
Distinctive still bringing the wrong parts color doesn’t match
City of Westlake, on Oct 22, 2024
I like how responsive our mastercare rep has been. I do not like how long it takes to schedule appointments with the different trades.
City of Westlake, on Oct 17, 2024
Non-response/significantly delayed response to punchlist items to correct.
City of Westlake, on Oct 10, 2024
Our master care person has been helpful in getting some of the repairs needed on our home accomplished. There are still some things that need to be completed before the warranty expires. I am also hearing that fellow residence have issues that occurred just after their year of purchasing, which is an enormous concern for the amount of money for our homes.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
City of Westlake, on Dec 16, 2024
What i dislike the most is what happens after you purchase your home. You go into the process with high expectations and once the deal is done the multiple issues you are faced with are not handled as they should. From the quality of the construction, the appliances are not that great and especially when you upgrade and feel cheated because of the quality. The vendors used having to come back and forth to your home to fix problems that should not have happened if true care and quality were considered when deciding to go with one product or another. What i liked the most and i appreciated, is our Minto Representative that i had to call constantly and complain to about the various issues we had with the home. His attention to our needs is 2nd to none. I commend him because he did what he could with the resources provided.
City of Westlake, on Dec 10, 2024
We dislike the slow speed of repairs on the house and the constant switching of minto reps
City of Westlake, on Dec 05, 2024
Our house is beautiful and well built. Our builder was phenomenal in the lead up to the closing, We have received excellent response form MasterCare for the minor issues we have experienced.
City of Westlake, on Nov 25, 2024
[name removed] has been great , He has been taking care of everything. He has been a pleasure to work with
City of Westlake, on Nov 23, 2024
Craftsmanship is not good and difficult to get things fixed correctly Things have to be fixed multiple times. The vendors don’t seem to know what they’re doing. Hard to communicate because of language barriers.
City of Westlake, on Nov 16, 2024
[name removed]'s friendliness, always checking to see if there is anything else that can be done—timely responses.
City of Westlake, on Nov 16, 2024
I haven’t had too many issues with Minto and our house. However when problems have arisen, our Mastercare and Minto [name removed] has taken care of us.
City of Westlake, on Nov 06, 2024
[name removed] and [name removed] are awesome…great customer care and service!!!
City of Westlake, on Oct 25, 2024
Good experience. I appreciate that my home was repaired by the Mastercare team after the roof leak we experienced over the last summer. Our Superintendent, [name removed] did a great job in attending to our issues and helped ease the trauma we experienced from the damage to our home.
City of Westlake, on Oct 16, 2024
Everyone from the staff, construction supervisors, and master Care Personnel have been great to work with.
City of Westlake, on Oct 14, 2024
[name removed] was absolutely amazing. He was quick with responding. He is thorough. receptive and very understanding. All my issues were corrected promptly. I'm highly satisfied with the services I received from both [name removed] and [name removed]. I recommend [name removed] for president of mastercare 2024!
City of Westlake, on Oct 11, 2024
I love the quality of my home no complaints
City of Westlake, on Oct 01, 2024
The entire experience was top-notch. All staff members are always helpful and minor repairs were completed as soon as they were identified.
City of Westlake, on Sep 19, 2024
I love my new home, but the cosmetic finishing touches they need to do better. It’s not a clean finish the contractors need to have more careful and provide a high end quality finishing product
City of Westlake, on Sep 18, 2024
My experience with Minto Communities USA has been great. Everyone has been kind and helpful.
City of Westlake, on Sep 13, 2024
The builders and [name removed] Representative
City of Westlake, on Sep 11, 2024
The Adventure Park was initially a major selling point for purchasing our home, however it's been underwhelming to say the least. The pool facilities themselves are fantastic. The splash pad isn't functioning the way it should be. Whenever I bring my children there, only some of the sprinklers are operating and not consistently. The onsite play area is either not very safe or effective. There are other areas of the adventure park that could be utilized better as well. We were under impression that the club house could be used by the community more often, however that doesn't appear to be the case. The development of shopping in the city has been lackluster to say the least. It's also disappointing that for a city with homes that are valued into the 7 figures after upgrades, the latest "big openings" are a KFC and a Burger Joint. Starbucks is fine and doesn't make sense, but I don't believe that I'd be as invested into Minto and [name removed] in particular if I'd known that this would be the direction the development would be going down. Additionally some of the H.O.A guidelines feel incredibly restrictive (fencing, inability to grow fruit trees, unable to build a backyard shed, etc.) although I was more prepared to make those sacrifices because I thought there would be more bang for the buck. What I love the most is that the community feels safe, warm and inviting for people with children. So that in addition to the fact that my builder built a quality home makes it otherwise worthwhile.