Top Homebuilder Ratings & Reviews

Minto Communities - USA

WestLake

489 Homeowner Reviews Completed Jul 2018 - Jan 20

Overall Satisfaction

4.7
Customers' overall satisfaction
4.6
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Overall Satisfaction

4.7

Purchase Experience

4.9

Home Personalization Experience

4.8

Lender Experience

4.6

Construction Experience

4.9

Customer Care Experience

4.9

Home Readiness

4.8

Installation & Workmanship

4.7

Community Profile

Our story begins in 1955 with a simple belief: that we could build better places to live, work and play, one home and one relationship at a time. Since then, The Minto Group has successfully built a fully-integrated real estate company that can meet the needs of any individual, family, investor or business. We’ve accomplished a lot over the years, and as we continue to celebrate new ventures, milestones, innovations and investments, we’re always looking ahead to what’s possible. Read on to learn more about our journey over the past 60+ years.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

City Of Westlake, on Jan 13, 2020

I receive prompt follow-up

5.0
Verified Homeowner
City Of Westlake, on Jan 10, 2020

The prompt communication and follow-up especially by [name removed]. The overall quality and look of the community. Everyone is friendly and cooperative.

4.8
Verified Homeowner
City Of Westlake, on Jan 08, 2020

[name removed] was very helpful

5.0
Verified Homeowner
City Of Westlake, on Jan 04, 2020

Excellent service very friendly

5.0
Verified Homeowner
City Of Westlake, on Jan 03, 2020

They do act fast in that service

5.0
Verified Homeowner
City Of Westlake, on Jan 01, 2020

Excellent product and amazing customer service

5.0
Verified Homeowner
City Of Westlake, on Jan 01, 2020

Responsiveness of our Superintendent.

4.1
Verified Homeowner
City Of Westlake, on Dec 26, 2019

The tile vendor has been a nightmare to work with from move-in. They are unreliable, unorganized, and do not do a good job at their craft.

2.5
Verified Homeowner
City Of Westlake, on Dec 23, 2019

[name removed] :) She has always been extremely responsive and accommodating! Love her!

4.3
Verified Homeowner
City Of Westlake, on Dec 13, 2019

The staff that replies to calls and get issues resolved in a timely manner.

5.0
Verified Homeowner
City Of Westlake, on Dec 11, 2019

[name removed] and [name removed] @ Mastercare are a great asset to [name removed]. They both work hard to make sure we are satisfied with [name removed] product. There is still some work to be done, but we are confident [name removed] and [name removed] will get it done for us!

4.7
Verified Homeowner
City Of Westlake, on Dec 11, 2019

I love the true sense of community that we have developed here-great neighbors, interactive relationships and the atmosphere are the best! In terms of how we've been treated by the Minto Staff, [name removed] has been fabulous! He treats everyone like they are his only priority and is very personable.

4.8
Verified Homeowner
City Of Westlake, on Dec 11, 2019

My home's pleasing and efficient layout and the quality of construction. Also the follow-up support of [name removed] and [name removed] is priceless.

5.0
Verified Homeowner
City Of Westlake, on Dec 06, 2019

[name removed] was willing to assist with some of the minor things around the house. Great guy!

5.0
Verified Homeowner
City Of Westlake, on Dec 05, 2019

Low HOA costs

4.8
Verified Homeowner
City Of Westlake, on Dec 04, 2019

Customer service and the quality of the house.

4.2
Verified Homeowner
City Of Westlake, on Dec 04, 2019

The dedication to doing a full review

5.0
Verified Homeowner
City Of Westlake, on Nov 23, 2019

What I like the most is one year of service from them which includes all of the appliances

5.0
Verified Homeowner
City Of Westlake, on Nov 23, 2019

I like how i have a concern about anything around my house and [name removed] or [name removed] do their best meet my needs. [name removed] has done his best to help me with the little things around the house that need attention.

5.0
Verified Homeowner
City Of Westlake, on Nov 19, 2019

[name removed] is amazing. best possible employee any company could hope for

5.0
Verified Homeowner
City Of Westlake, on Nov 06, 2019

Everyone has been friendly and responsive to my request.

5.0
Verified Homeowner
City Of Westlake, on Nov 01, 2019

[removed] has been the best part of the customer care experience.

5.0
Verified Homeowner
City Of Westlake, on Nov 01, 2019

The people that come to you for service. They are very knowledgeable and genuinely care about the job they are doing and the service they are providing. A-1 service.

5.0
Verified Homeowner
City Of Westlake, on Oct 30, 2019

[removed] and the team at mastercare are easy to reach and very responsive to our concerns regarding warranty service.

5.0
Verified Homeowner
City Of Westlake, on Oct 23, 2019

Responsiveness

4.9
Verified Homeowner
City Of Westlake, on Oct 23, 2019

Everything

5.0
Verified Homeowner
City Of Westlake, on Oct 20, 2019

fast response to fix any problem

4.7
Verified Homeowner
City Of Westlake, on Oct 18, 2019

Personalized service

5.0
Verified Homeowner
City Of Westlake, on Jul 25, 2019

Minto is EXTREMELY responsive! This is the eleventh home I have built. I have built homes with national builders and custom builders. Minto was, by far, the best builder experience I have had! The individuals, specifically, that have made this such a great experience are [removed] and [removed]. Unbelievably responsive to any question I had. Their customer service skills should be part of Minto's onboarding of new Mastercare staff.

5.0
Verified Homeowner
City Of Westlake, on Jul 25, 2019

The customer service and willingness to go the extra mile.

4.9
Verified Homeowner
City Of Westlake, on Jul 23, 2019

[removed] W/[removed] - I felt that he cared about me as someone going through this process alone for the first time. He was patient & knowledgeable as he responded each time to my questions and concerns. [removed] was warm and engaging as she took me through the sales process. I felt comfortable asking her questions and her response was clear and precise. I knew my next step. [removed] [removed] w/Minto - He put me at ease during our "Meet the Builder" conference. I felt comfortable enough to ask him anything (and I did). He kept me abreast of the progress of my home; sending me pics etc... And even gave great advice during the walkthrough bc Lord knows I didn't know. My son and I were very grateful for his advice/suggestions. [removed] showed concern and care as he responded to our questions and concern even after the final walkthrough.

4.7
Verified Homeowner
City Of Westlake, on Jul 19, 2019

The sales staff were very welcoming and friendly. Selection of the model and design was excellently done. The flexibility of my construction superintendent was very appreciated.

5.0
Verified Homeowner
City Of Westlake, on Jul 12, 2019

I don't. I have had many issues with my home that should have never occurred.

3.1
Verified Homeowner
City Of Westlake, on Jul 12, 2019

Great variety of models, construction process was fast.[removed] [removed] (engineer), called us in every stage of construction, to bring updates. [removed] addressed us to choose the best home according our needs.

5.0
Verified Homeowner
City Of Westlake, on Jul 11, 2019

Good communication from Superintendent [removed]

4.9
Verified Homeowner
City Of Westlake, on Jun 28, 2019

The staff that works with us along the way were helpful, timely, and respectful. We were able to ask questions and received educated answers or were given suggestions since we were first time home buyers.

4.2
Verified Homeowner
City Of Westlake, on Jun 25, 2019

Home builder very experienced and deliver what is expected. However not flexible with customer's modifications.

4.8
Verified Homeowner
City Of Westlake, on Jun 24, 2019

When I first met [removed] (my home builder), she was very nice and professional. She projected such a positive vibe. Throughout the whole progress [removed] was always very kind. She was always ready to answer my ten thousands questions :). At the beginning I told [removed] that i wanted to know about each step of the house progress since it was first home and i wanted to take tons of pics to make a scrapbook. I honestly thought she was going to forget about it. But i was so wrong. She took the initiative to send me pics and keep me posted. [removed] is not just my home builder; she became a friend. Im happy with my experience with her.

4.9
Verified Homeowner
City Of Westlake, on Jun 22, 2019

[removed] and [removed] were fabulous to work with. We appreciated their communication and answered any and all questions or addressed concerns immediately and professionally!

5.0
Verified Homeowner
City Of Westlake, on Jun 20, 2019

Mr. [removed] was an outstanding Superintendent that I was so lucky to have him taking care of building out my home! He is so detailed oriented and keeping me informs throughout every stage of build out progress. I requested for photos, I got photos to see! I request home visit, I got home visiting. The home walkthru process was so enjoyable because he listened, explained and answered to all of my questions. He is so wonderful and friendly to work with. He has given us a warm feeling to join this newly development neighborhood. We really want to thank for his excellent professional service!

5.0
Verified Homeowner
City Of Westlake, on Jun 19, 2019

excellent customer service

4.6
Verified Homeowner
City Of Westlake, on Jun 16, 2019

Both our sales agent, [removed], and our construction supervisor of our home, [removed], were wonderful to work with, as was, [removed], the interior designer.

4.9
Verified Homeowner
City Of Westlake, on Jun 10, 2019

Salesperson, [removed] was very helpful through the process. Also our Superintendant, [removed] kept us informed of the progress sending photos every week, and he met the deadline for construction according to our needs.

4.9
Verified Homeowner
City Of Westlake, on Jun 08, 2019

Quality

5.0
Verified Homeowner
City Of Westlake, on Jun 03, 2019

The “personal touch” provided by [removed] and [removed].

5.0
Verified Homeowner
City Of Westlake, on Jun 02, 2019

The customer service from our sales rep [removed] and our GC contact [removed].

5.0
Verified Homeowner
City Of Westlake, on Jun 01, 2019

How easy it is to get help when needed.

5.0
Verified Homeowner
City Of Westlake, on May 31, 2019

The quality and timely manner that was taken to finish the project.

4.4
Verified Homeowner
City Of Westlake, on May 31, 2019

Everything was planned out well. Loved that my sales representative, [removed], and my superintendent, [removed], kept in contact with me with updates and etc. They went above and beyond their job duties.

4.9
Verified Homeowner
City Of Westlake, on May 30, 2019

We are not happy about the lack of parking in our community. Homeowners feel the builder did not care for the owners. Having a big house and not having enough space to park our cars or for when company wants to stay over, that makes no sense.

3.7
Verified Homeowner
City Of Westlake, on May 21, 2019

Transparency, effort to keep us happy as excited

5.0
Verified Homeowner
City Of Westlake, on May 17, 2019

Just owning a new home in get. It’s an awesome feeling.

4.9
Verified Homeowner
City Of Westlake, on May 13, 2019

Both [removed] and [removed] were so proactive in updating me all information.

5.0
Verified Homeowner
City Of Westlake, on May 06, 2019

honesty, communication and follow up

4.6
Verified Homeowner
City Of Westlake, on Apr 30, 2019

I have recommended Mintos Builders to my sister and she sold her house in Atlanta and purchased the lot across the street from me. My experience has been awesome. [removed], [removed], and [removed] of MasterCare has been awesome. [removed] and [removed] did an awesome job and made sure I went to MasterCare in good hands after I closed.

5.0
Verified Homeowner
City Of Westlake, on Apr 25, 2019

The sales process was transparent, selection of extras and upgrades was very straight forward and the professionals made it very streamlined through all the choices. The contact with our home builder throughout the building process was excellent and we really appreciated the photos provided.

4.6
Verified Homeowner
City Of Westlake, on Mar 14, 2019

everyone is very helpful

5.0
Verified Homeowner
City Of Westlake, on Mar 01, 2019

Courtesy and professionalism of the employees.

4.8
Verified Homeowner
City Of Westlake, on Jan 16, 2019

From beginning to end the staff was pleasant and professional. The response time was excellent when I needed a call back.

5.0
Verified Homeowner
City Of Westlake, on Jan 15, 2019

Everyone stuck to timelines. Closing was on date as promised. My builder, [removed], was so kind and knowledgeable. She is wonderful

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

City Of Westlake, on Jul 23, 2019

[removed] W/[removed] - I felt that he cared about me as someone going through this process alone for the first time. He was patient & knowledgeable as he responded each time to my questions and concerns. [removed] was warm and engaging as she took me through the sales process. I felt comfortable asking her questions and her response was clear and precise. I knew my next step. [removed] [removed] w/Minto - He put me at ease during our "Meet the Builder" conference. I felt comfortable enough to ask him anything (and I did). He kept me abreast of the progress of my home; sending me pics etc... And even gave great advice during the walkthrough bc Lord knows I didn't know. My son and I were very grateful for his advice/suggestions. [removed] showed concern and care as he responded to our questions and concern even after the final walkthrough.

4.7
Verified Homeowner
City Of Westlake, on Jul 19, 2019

The sales staff were very welcoming and friendly. Selection of the model and design was excellently done. The flexibility of my construction superintendent was very appreciated.

5.0
Verified Homeowner
City Of Westlake, on Jul 12, 2019

Great variety of models, construction process was fast.[removed] [removed] (engineer), called us in every stage of construction, to bring updates. [removed] addressed us to choose the best home according our needs.

5.0
Verified Homeowner
City Of Westlake, on Jul 11, 2019

Good communication from Superintendent [removed]

4.9
Verified Homeowner
City Of Westlake, on Jun 28, 2019

The staff that works with us along the way were helpful, timely, and respectful. We were able to ask questions and received educated answers or were given suggestions since we were first time home buyers.

4.2
Verified Homeowner
City Of Westlake, on Jun 25, 2019

Home builder very experienced and deliver what is expected. However not flexible with customer's modifications.

4.8
Verified Homeowner
City Of Westlake, on Jun 24, 2019

When I first met [removed] (my home builder), she was very nice and professional. She projected such a positive vibe. Throughout the whole progress [removed] was always very kind. She was always ready to answer my ten thousands questions :). At the beginning I told [removed] that i wanted to know about each step of the house progress since it was first home and i wanted to take tons of pics to make a scrapbook. I honestly thought she was going to forget about it. But i was so wrong. She took the initiative to send me pics and keep me posted. [removed] is not just my home builder; she became a friend. Im happy with my experience with her.

4.9
Verified Homeowner
City Of Westlake, on Jun 22, 2019

[removed] and [removed] were fabulous to work with. We appreciated their communication and answered any and all questions or addressed concerns immediately and professionally!

5.0
Verified Homeowner
City Of Westlake, on Jun 20, 2019

Mr. [removed] was an outstanding Superintendent that I was so lucky to have him taking care of building out my home! He is so detailed oriented and keeping me informs throughout every stage of build out progress. I requested for photos, I got photos to see! I request home visit, I got home visiting. The home walkthru process was so enjoyable because he listened, explained and answered to all of my questions. He is so wonderful and friendly to work with. He has given us a warm feeling to join this newly development neighborhood. We really want to thank for his excellent professional service!

5.0
Verified Homeowner
City Of Westlake, on Jun 19, 2019

excellent customer service

4.6
Verified Homeowner
City Of Westlake, on Jun 16, 2019

Both our sales agent, [removed], and our construction supervisor of our home, [removed], were wonderful to work with, as was, [removed], the interior designer.

4.9
Verified Homeowner
City Of Westlake, on Jun 10, 2019

Salesperson, [removed] was very helpful through the process. Also our Superintendant, [removed] kept us informed of the progress sending photos every week, and he met the deadline for construction according to our needs.

4.9
Verified Homeowner
City Of Westlake, on Jun 03, 2019

The “personal touch” provided by [removed] and [removed].

5.0
Verified Homeowner
City Of Westlake, on Jun 02, 2019

The customer service from our sales rep [removed] and our GC contact [removed].

5.0
Verified Homeowner
City Of Westlake, on May 31, 2019

The quality and timely manner that was taken to finish the project.

4.4
Verified Homeowner
City Of Westlake, on May 31, 2019

Everything was planned out well. Loved that my sales representative, [removed], and my superintendent, [removed], kept in contact with me with updates and etc. They went above and beyond their job duties.

4.9
Verified Homeowner
City Of Westlake, on May 17, 2019

Just owning a new home in get. It’s an awesome feeling.

4.9
Verified Homeowner
City Of Westlake, on May 13, 2019

Both [removed] and [removed] were so proactive in updating me all information.

5.0
Verified Homeowner
City Of Westlake, on Jan 16, 2019

From beginning to end the staff was pleasant and professional. The response time was excellent when I needed a call back.

5.0
Verified Homeowner
City Of Westlake, on Jan 15, 2019

Everyone stuck to timelines. Closing was on date as promised. My builder, [removed], was so kind and knowledgeable. She is wonderful

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

City Of Westlake, on Jan 13, 2020

I receive prompt follow-up

5.0
Verified Homeowner
City Of Westlake, on Jan 08, 2020

[name removed] was very helpful

5.0
Verified Homeowner
City Of Westlake, on Jan 04, 2020

Excellent service very friendly

5.0
Verified Homeowner
City Of Westlake, on Jan 03, 2020

They do act fast in that service

5.0
Verified Homeowner
City Of Westlake, on Dec 26, 2019

The tile vendor has been a nightmare to work with from move-in. They are unreliable, unorganized, and do not do a good job at their craft.

2.5
Verified Homeowner
City Of Westlake, on Dec 13, 2019

The staff that replies to calls and get issues resolved in a timely manner.

5.0
Verified Homeowner
City Of Westlake, on Dec 11, 2019

[name removed] and [name removed] @ Mastercare are a great asset to [name removed]. They both work hard to make sure we are satisfied with [name removed] product. There is still some work to be done, but we are confident [name removed] and [name removed] will get it done for us!

4.7
Verified Homeowner
City Of Westlake, on Dec 06, 2019

[name removed] was willing to assist with some of the minor things around the house. Great guy!

5.0
Verified Homeowner
City Of Westlake, on Dec 04, 2019

The dedication to doing a full review

5.0
Verified Homeowner
City Of Westlake, on Nov 23, 2019

What I like the most is one year of service from them which includes all of the appliances

5.0
Verified Homeowner
City Of Westlake, on Nov 23, 2019

I like how i have a concern about anything around my house and [name removed] or [name removed] do their best meet my needs. [name removed] has done his best to help me with the little things around the house that need attention.

5.0
Verified Homeowner
City Of Westlake, on Nov 19, 2019

[name removed] is amazing. best possible employee any company could hope for

5.0
Verified Homeowner
City Of Westlake, on Nov 06, 2019

Everyone has been friendly and responsive to my request.

5.0
Verified Homeowner
City Of Westlake, on Nov 01, 2019

[removed] has been the best part of the customer care experience.

5.0
Verified Homeowner
City Of Westlake, on Nov 01, 2019

The people that come to you for service. They are very knowledgeable and genuinely care about the job they are doing and the service they are providing. A-1 service.

5.0
Verified Homeowner
City Of Westlake, on Oct 30, 2019

[removed] and the team at mastercare are easy to reach and very responsive to our concerns regarding warranty service.

5.0
Verified Homeowner
City Of Westlake, on Oct 23, 2019

Responsiveness

4.9
Verified Homeowner
City Of Westlake, on Oct 23, 2019

Everything

5.0
Verified Homeowner
City Of Westlake, on Oct 20, 2019

fast response to fix any problem

4.7
Verified Homeowner
City Of Westlake, on Oct 18, 2019

Personalized service

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

City Of Westlake, on Jan 10, 2020

The prompt communication and follow-up especially by [name removed]. The overall quality and look of the community. Everyone is friendly and cooperative.

4.8
Verified Homeowner
City Of Westlake, on Jan 01, 2020

Excellent product and amazing customer service

5.0
Verified Homeowner
City Of Westlake, on Jan 01, 2020

Responsiveness of our Superintendent.

4.1
Verified Homeowner
City Of Westlake, on Dec 23, 2019

[name removed] :) She has always been extremely responsive and accommodating! Love her!

4.3
Verified Homeowner
City Of Westlake, on Dec 11, 2019

I love the true sense of community that we have developed here-great neighbors, interactive relationships and the atmosphere are the best! In terms of how we've been treated by the Minto Staff, [name removed] has been fabulous! He treats everyone like they are his only priority and is very personable.

4.8
Verified Homeowner
City Of Westlake, on Dec 11, 2019

My home's pleasing and efficient layout and the quality of construction. Also the follow-up support of [name removed] and [name removed] is priceless.

5.0
Verified Homeowner
City Of Westlake, on Dec 05, 2019

Low HOA costs

4.8
Verified Homeowner
City Of Westlake, on Dec 04, 2019

Customer service and the quality of the house.

4.2
Verified Homeowner
City Of Westlake, on Jul 25, 2019

Minto is EXTREMELY responsive! This is the eleventh home I have built. I have built homes with national builders and custom builders. Minto was, by far, the best builder experience I have had! The individuals, specifically, that have made this such a great experience are [removed] and [removed]. Unbelievably responsive to any question I had. Their customer service skills should be part of Minto's onboarding of new Mastercare staff.

5.0
Verified Homeowner
City Of Westlake, on Jul 25, 2019

The customer service and willingness to go the extra mile.

4.9
Verified Homeowner
City Of Westlake, on Jul 12, 2019

I don't. I have had many issues with my home that should have never occurred.

3.1
Verified Homeowner
City Of Westlake, on Jun 08, 2019

Quality

5.0
Verified Homeowner
City Of Westlake, on Jun 01, 2019

How easy it is to get help when needed.

5.0
Verified Homeowner
City Of Westlake, on May 30, 2019

We are not happy about the lack of parking in our community. Homeowners feel the builder did not care for the owners. Having a big house and not having enough space to park our cars or for when company wants to stay over, that makes no sense.

3.7
Verified Homeowner
City Of Westlake, on May 21, 2019

Transparency, effort to keep us happy as excited

5.0
Verified Homeowner
City Of Westlake, on May 06, 2019

honesty, communication and follow up

4.6
Verified Homeowner
City Of Westlake, on Apr 30, 2019

I have recommended Mintos Builders to my sister and she sold her house in Atlanta and purchased the lot across the street from me. My experience has been awesome. [removed], [removed], and [removed] of MasterCare has been awesome. [removed] and [removed] did an awesome job and made sure I went to MasterCare in good hands after I closed.

5.0
Verified Homeowner
City Of Westlake, on Apr 25, 2019

The sales process was transparent, selection of extras and upgrades was very straight forward and the professionals made it very streamlined through all the choices. The contact with our home builder throughout the building process was excellent and we really appreciated the photos provided.

4.6
Verified Homeowner
City Of Westlake, on Mar 14, 2019

everyone is very helpful

5.0
Verified Homeowner
City Of Westlake, on Mar 01, 2019

Courtesy and professionalism of the employees.

4.8
Verified Homeowner