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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
City of Westlake, on May 10, 2025
The entire process was great, from sales to design to the build and post sales support
City of Westlake, on May 12, 2025
Prompt and decisive response to all of my questions and concerns
City of Westlake, FL, on May 12, 2025
Incredible attention and easy from start to finish
City of Westlake, on May 08, 2025
I like the fact that my home was ready before the time of completion. I like the fact that concerns were address at or during closing.
City of Westlake, on May 08, 2025
Working with all the people involved in building our home, everyone has been great every step of the way.
City of Westlake, FL, on May 09, 2025
Honestly don't have any dislikes what so ever. Im Extremely pleased with the entire process to say the least. Great updates, overall communication and professionalism from [name removed]. New home is in great shape
City of Westlake, on May 06, 2025
I like the customer service. I feel like the quality of certain aspects of the home such as the interior paint and kitchen cabinets could be better.
City of Westlake, on May 07, 2025
The plants used on my home from Minto were planted with disease, The shower door on master bathroom is really bad quality and the company took too long to fix, but now it is having issues again, the wall is getting.
City of Westlake, on Apr 30, 2025
some challenges with closing date but it was eventually resolved
City of Westlake, on May 06, 2025
We absolutely love our new home and the experience with [name removed]. [name removed] during the process was very attentive to our needs when it came to something needing to be fixed or resolved. His customer service has been excellent.
City of Westlake, FL, on May 09, 2025
The follow ups after moving in were excellent. [name removed] from Mastercare has exceptional communication skills and went above and beyond to help with any issues.
City of Westlake, on Apr 28, 2025
i cant say i dislike anything about our experience with Minto Communities - USA.
City of Westlake, on May 05, 2025
That they planted dead trees in back yard and did not replace them
City of Westlake, on Apr 12, 2025
What I like most is the service I received with the warranty. It is excellent! What I dislike the most is the HOA. Their rules don’t make any sense and they seem to work only to make our lives difficult. When you need help, they are slow to respond.
City of Westlake, on May 04, 2025
There have been some problems over the year, some damage to the floors, bathrooms, walls, but everything was always resolved. [name removed] the guy in charge of solving my house problems for a year has been very good, very attentive and always communicative.
City of Westlake, FL, on May 05, 2025
[name removed], the construction manager, went above and beyond—not just during the build, but even after closing. He was responsive, thorough, and made the entire process feel smooth and well-managed. I also want to give kudos to [name removed], the sales manager, whose warm and personable approach made the early stages of the experience feel inviting and easy to step into.
City of Westlake, on May 01, 2025
We are extremely happy with our decision to purchase a Minto Home in West Lake. We are now approaching our first year of residency and would like to add that [name removed] , the Minto Mastercare Representative has provided excellent support in solving the few minor repairs.
City of Westlake, FL, on May 03, 2025
Quick communication and resolving of issues that arose throughout the build
City of Westlake, on Apr 07, 2025
Our sales rep [name removed], our designer [name removed], project manager [name removed], and warranty specialist [name removed] have all been amazing to work with. You have a wonderful team!!!
City of Westlake, on Apr 28, 2025
Really enjoyed working with [name removed]. He ensured all request were done in a timely manner
City of Westlake, FL, on Apr 29, 2025
I don’t think we disliked anything. Our overall experience was very positive. We started with our initial appointment with [name removed]. She helped us with selecting a model after listening to both my wife and I and our wishes. She showed us a few lots that met our desires before we selected one. We went through the color options and she helped us understand all the group A options. She showed us patience as we worked through our selections. Then she was always available for our questions through the build. [name removed] helped us select our group B options. Where we were stuck, she patiently helped us through color coordination and overall look of a New England Cape Cod or Florida Keys bungalow. [name removed] began our build by laying out clear expectations. Prior to our “how we build”, [name removed] left and [name removed] took over seamlessly. No one would know that [name removed] hadn’t helped us from the start. Having built two other new homes in the past, I am in awe with the difference in quality and workmanship of this home compared to past experiences. The whole schedule was exactly what we expected. The beauty and quality of the home exceeded our expectations. Thank you [name removed] and [name removed] for making us feel like we were your only clients.
City of Westlake, on Apr 03, 2025
I live in the Crossings and understand that many of the homes are experience mold due to A/C issues. There was a "town hall" hosted by [name removed] that told us they are aware of an issue but no further advisement was given. I would love to have a clearer channel of communication between [name removed] and the home owners so that we can stay up-to-date. Thanks folks. Y'all have been great so far. Just not sure where we are on the A/C thing.
City of Westlake, on Apr 23, 2025
I would love to take my time to thank, [name removed]: I am really thankful with how you always respond quickly to me for anything that I need. Your hard work and dedication are truly appreciated. You consistently go above and beyond. Your positive attitude is contagious! I enjoy working with you. You have a great work ethic and you love what you do. You're a fantastic communicator. Thank you for always staying on top of things. And if I can buy a new house just because you are going to be there. You’re one of the kindest people I’ve met in Mintos. I’m very confident whenever I have something breaking down in my house and I just shoot you a text and I know you will be there. Thank you ?? [name removed] for making me feel so special.
City of Westlake, FL, on Apr 29, 2025
[Translated from ES] My experience was excellent. [name removed] was 100% professional. She made our entire process a pleasant one. Oh, and she's still checking on our house. Thank you. [name removed], our superintendent, did her best, too. Overall, I have nothing but positive things to say about the entire process.
City of Westlake, on Mar 28, 2025
Customer service has been fantastic and everything is downstream from that! :)
City of Westlake, on Apr 22, 2025
I like that [name removed] from sales, construction to service have all worked with me and my family to have all issues resolved in a timely fashion.
City of Westlake, on Mar 28, 2025
[name removed] was extremely responsive whenever we made him aware of any issues about our home. It’s a blessing having someone care that much about our home like we do!
City of Westlake, on Apr 16, 2025
It's been a great year working with [name removed] from the initial visit and the ongoing support that [name removed] has provided. He has consistently exceeded my expectations.
City of Westlake, FL, on Apr 28, 2025
After house closing - the commitment that [name removed] show to make me happy and fee welcome to the [name removed] - pine community.
City of Westlake, on Mar 27, 2025
There was no dislike . From the beginning to the end minto treated us amazing. Best experience buying and building progress ever
City of Westlake, on Apr 13, 2025
The care of how the city has been designed. From driving about [name removed] to walking through my community to looking around my new home, I am still thankful a year later and feel I made the right decision
City of Westlake, FL, on Apr 28, 2025
everyone was great [name removed] my contractor was amazing kept me updated through out the entire process
City of Westlake, on Mar 27, 2025
WHAT I LIKE THE MOST IS THE GOOD CUSTOMER SERVICE FROM CARLOS FUMERO MASTER CARE
City of Westlake, on Apr 11, 2025
The experience at [name removed] certainly exceeded our expectations! I continue to share the incredible experience we had with the [name removed] team! From start to finish, everything has been smooth and professional. We'd especially like to recognize [name removed], our Mastercare Superintendent for his outstanding support in getting the required repairs completed. [name removed] is highly knowledgeable about our home, attentive to every detail, responsive to our questions and ensured every task is addressed efficiently. His professionalism and dedication made a meaningful difference even after we closed on our home. We're immensely grateful for his guidance and the high level of service he provided.
City of Westlake, FL, on Apr 27, 2025
Since since I am a first time homeowner the purchase experience from contract to move in wasn’t as scary as I thought it was going to be. Everyone that I dealt with had excellent communication skills.
City of Westlake, on Mar 25, 2025
It is very easy to contact my builder to request for service.
City of Westlake, FL, on Apr 26, 2025
The explanation of the details of their workmanship and the clarity of how everything was done and also executing everything in a timely manner. [name removed] was very attentive and professional and [name removed] was very prompt and reliable.
City of Westlake, on Mar 25, 2025
[name removed] staff resolves issues at a professional level [name removed], [name removed], and [name removed] are awesome
City of Westlake, FL, on Apr 25, 2025
The construction supervisor [name removed], the sales agent [name removed], and designer [name removed] were very helpful and kept me up-to-date with the entire process. The mortgage company through [name removed] ([name removed]) was however challenging to work with.
City of Westlake, on Mar 20, 2025
Our PM was wonderful, the unit is ok. The handling of the mold issue is extremely disappointing , we attended a community meeting Oct 24, Minto reps very unprepared , but did find the issue has been going on for quite a while, we where allowed to close without being notified. Have had very little update as to a resolution ( air purifier installed) other than that we have been left to wonder what is being done to deal with the mold issue
City of Westlake, on Apr 08, 2025
The humidity/mold issues. Totally incompetent
City of Westlake, FL, on Apr 24, 2025
[name removed] was awesome to my wife and I through the entire process. If I could give him higher scores than 10 I would.
City of Westlake, on Mar 20, 2025
While the superintendent and sales representative were a pleasure to work with. The finishing materials such as the cabinetry (vanities), tiles, lighting fixtures were all of cheap and substandard quality. This poor quality of fixtures/materials makes it hard for me to invite friends and family to see a home I should be proud to showcase.
City of Westlake, on Apr 04, 2025
Our overall experience with [name removed] and its staff has been extremely amazing. Working with [name removed] has been wonderful he has great communication skills and very personable and always answered every question right away.
City of Westlake, FL, on Apr 23, 2025
[name removed] was amazing and answered all over our questions immediately, [name removed] was very communicative and his work on our house was impeccable, you can tell he really cared about the quality of work that was given to us.
City of Westlake, FL, on Apr 23, 2025
Treated with respect by all, kept in the loop, and most were friendly
City of Westlake, on Mar 13, 2025
We loved our builder [name removed]. Great communication and updates. We are thoroughly dissatisfied with our AC unit in our 6-month old $800k+ house. We have 3 rooms that simply stay 5-7 degrees warmer than the thermostat at all times. It has not been resolved. It is very very uncomfortable in those rooms for our family members, one who is young and the other is very elderly.
City of Westlake, on Mar 27, 2025
[name removed] has been incredibly with all communication and handling a few minor issues. We are so pleased with our home and everyone that has had a hand in it .
City of Westlake, FL, on Apr 22, 2025
I loved [name removed] the builder. Always updating me and making sure everything was completed correctly.
City of Westlake, on Mar 26, 2025
We love our home and appreciate the 1 year warranty. Looking forward to get the small number of issues resolved. Quality work! Painters could use drop cloths, landscape vegetation was just thrown together with zero input from me. Sales was the most annoying part of the whole experience. Next time I will have my own representation.
City of Westlake, FL, on Apr 21, 2025
[name removed] was outstanding in his updates to us, we really liked his level of engagement and all the pictures. Was wonderful to track along and any question we had was answered almost immediately. [name removed] home care - was another valuable contact. She made the experience after we got the keys really easy and was on deck with helpful information which again was really appreciated. I would recommend this dream team to a future home buyer! Please pass on my thanks to them both ;)
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
City of Westlake, FL, on May 12, 2025
Incredible attention and easy from start to finish
City of Westlake, FL, on May 09, 2025
Honestly don't have any dislikes what so ever. Im Extremely pleased with the entire process to say the least. Great updates, overall communication and professionalism from [name removed]. New home is in great shape
City of Westlake, FL, on May 09, 2025
The follow ups after moving in were excellent. [name removed] from Mastercare has exceptional communication skills and went above and beyond to help with any issues.
City of Westlake, FL, on May 05, 2025
[name removed], the construction manager, went above and beyond—not just during the build, but even after closing. He was responsive, thorough, and made the entire process feel smooth and well-managed. I also want to give kudos to [name removed], the sales manager, whose warm and personable approach made the early stages of the experience feel inviting and easy to step into.
City of Westlake, FL, on May 03, 2025
Quick communication and resolving of issues that arose throughout the build
City of Westlake, FL, on Apr 29, 2025
I don’t think we disliked anything. Our overall experience was very positive. We started with our initial appointment with [name removed]. She helped us with selecting a model after listening to both my wife and I and our wishes. She showed us a few lots that met our desires before we selected one. We went through the color options and she helped us understand all the group A options. She showed us patience as we worked through our selections. Then she was always available for our questions through the build. [name removed] helped us select our group B options. Where we were stuck, she patiently helped us through color coordination and overall look of a New England Cape Cod or Florida Keys bungalow. [name removed] began our build by laying out clear expectations. Prior to our “how we build”, [name removed] left and [name removed] took over seamlessly. No one would know that [name removed] hadn’t helped us from the start. Having built two other new homes in the past, I am in awe with the difference in quality and workmanship of this home compared to past experiences. The whole schedule was exactly what we expected. The beauty and quality of the home exceeded our expectations. Thank you [name removed] and [name removed] for making us feel like we were your only clients.
City of Westlake, FL, on Apr 29, 2025
[Translated from ES] My experience was excellent. [name removed] was 100% professional. She made our entire process a pleasant one. Oh, and she's still checking on our house. Thank you. [name removed], our superintendent, did her best, too. Overall, I have nothing but positive things to say about the entire process.
City of Westlake, FL, on Apr 28, 2025
After house closing - the commitment that [name removed] show to make me happy and fee welcome to the [name removed] - pine community.
City of Westlake, FL, on Apr 28, 2025
everyone was great [name removed] my contractor was amazing kept me updated through out the entire process
City of Westlake, FL, on Apr 27, 2025
Since since I am a first time homeowner the purchase experience from contract to move in wasn’t as scary as I thought it was going to be. Everyone that I dealt with had excellent communication skills.
City of Westlake, FL, on Apr 26, 2025
The explanation of the details of their workmanship and the clarity of how everything was done and also executing everything in a timely manner. [name removed] was very attentive and professional and [name removed] was very prompt and reliable.
City of Westlake, FL, on Apr 25, 2025
The construction supervisor [name removed], the sales agent [name removed], and designer [name removed] were very helpful and kept me up-to-date with the entire process. The mortgage company through [name removed] ([name removed]) was however challenging to work with.
City of Westlake, FL, on Apr 24, 2025
[name removed] was awesome to my wife and I through the entire process. If I could give him higher scores than 10 I would.
City of Westlake, FL, on Apr 23, 2025
[name removed] was amazing and answered all over our questions immediately, [name removed] was very communicative and his work on our house was impeccable, you can tell he really cared about the quality of work that was given to us.
City of Westlake, FL, on Apr 23, 2025
Treated with respect by all, kept in the loop, and most were friendly
City of Westlake, FL, on Apr 22, 2025
I loved [name removed] the builder. Always updating me and making sure everything was completed correctly.
City of Westlake, FL, on Apr 21, 2025
[name removed] was outstanding in his updates to us, we really liked his level of engagement and all the pictures. Was wonderful to track along and any question we had was answered almost immediately. [name removed] home care - was another valuable contact. She made the experience after we got the keys really easy and was on deck with helpful information which again was really appreciated. I would recommend this dream team to a future home buyer! Please pass on my thanks to them both ;)
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
City of Westlake, on May 12, 2025
Prompt and decisive response to all of my questions and concerns
City of Westlake, on May 08, 2025
I like the fact that my home was ready before the time of completion. I like the fact that concerns were address at or during closing.
City of Westlake, on May 06, 2025
I like the customer service. I feel like the quality of certain aspects of the home such as the interior paint and kitchen cabinets could be better.
City of Westlake, on Apr 30, 2025
some challenges with closing date but it was eventually resolved
City of Westlake, on Apr 28, 2025
i cant say i dislike anything about our experience with Minto Communities - USA.
City of Westlake, on Apr 12, 2025
What I like most is the service I received with the warranty. It is excellent! What I dislike the most is the HOA. Their rules don’t make any sense and they seem to work only to make our lives difficult. When you need help, they are slow to respond.
City of Westlake, on Apr 07, 2025
Our sales rep [name removed], our designer [name removed], project manager [name removed], and warranty specialist [name removed] have all been amazing to work with. You have a wonderful team!!!
City of Westlake, on Apr 03, 2025
I live in the Crossings and understand that many of the homes are experience mold due to A/C issues. There was a "town hall" hosted by [name removed] that told us they are aware of an issue but no further advisement was given. I would love to have a clearer channel of communication between [name removed] and the home owners so that we can stay up-to-date. Thanks folks. Y'all have been great so far. Just not sure where we are on the A/C thing.
City of Westlake, on Mar 28, 2025
Customer service has been fantastic and everything is downstream from that! :)
City of Westlake, on Mar 28, 2025
[name removed] was extremely responsive whenever we made him aware of any issues about our home. It’s a blessing having someone care that much about our home like we do!
City of Westlake, on Mar 27, 2025
There was no dislike . From the beginning to the end minto treated us amazing. Best experience buying and building progress ever
City of Westlake, on Mar 27, 2025
WHAT I LIKE THE MOST IS THE GOOD CUSTOMER SERVICE FROM CARLOS FUMERO MASTER CARE
City of Westlake, on Mar 25, 2025
It is very easy to contact my builder to request for service.
City of Westlake, on Mar 25, 2025
[name removed] staff resolves issues at a professional level [name removed], [name removed], and [name removed] are awesome
City of Westlake, on Mar 20, 2025
Our PM was wonderful, the unit is ok. The handling of the mold issue is extremely disappointing , we attended a community meeting Oct 24, Minto reps very unprepared , but did find the issue has been going on for quite a while, we where allowed to close without being notified. Have had very little update as to a resolution ( air purifier installed) other than that we have been left to wonder what is being done to deal with the mold issue
City of Westlake, on Mar 20, 2025
While the superintendent and sales representative were a pleasure to work with. The finishing materials such as the cabinetry (vanities), tiles, lighting fixtures were all of cheap and substandard quality. This poor quality of fixtures/materials makes it hard for me to invite friends and family to see a home I should be proud to showcase.
City of Westlake, on Mar 13, 2025
We loved our builder [name removed]. Great communication and updates. We are thoroughly dissatisfied with our AC unit in our 6-month old $800k+ house. We have 3 rooms that simply stay 5-7 degrees warmer than the thermostat at all times. It has not been resolved. It is very very uncomfortable in those rooms for our family members, one who is young and the other is very elderly.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
City of Westlake, on May 10, 2025
The entire process was great, from sales to design to the build and post sales support
City of Westlake, on May 08, 2025
Working with all the people involved in building our home, everyone has been great every step of the way.
City of Westlake, on May 07, 2025
The plants used on my home from Minto were planted with disease, The shower door on master bathroom is really bad quality and the company took too long to fix, but now it is having issues again, the wall is getting.
City of Westlake, on May 06, 2025
We absolutely love our new home and the experience with [name removed]. [name removed] during the process was very attentive to our needs when it came to something needing to be fixed or resolved. His customer service has been excellent.
City of Westlake, on May 05, 2025
That they planted dead trees in back yard and did not replace them
City of Westlake, on May 04, 2025
There have been some problems over the year, some damage to the floors, bathrooms, walls, but everything was always resolved. [name removed] the guy in charge of solving my house problems for a year has been very good, very attentive and always communicative.
City of Westlake, on May 01, 2025
We are extremely happy with our decision to purchase a Minto Home in West Lake. We are now approaching our first year of residency and would like to add that [name removed] , the Minto Mastercare Representative has provided excellent support in solving the few minor repairs.
City of Westlake, on Apr 28, 2025
Really enjoyed working with [name removed]. He ensured all request were done in a timely manner
City of Westlake, on Apr 23, 2025
I would love to take my time to thank, [name removed]: I am really thankful with how you always respond quickly to me for anything that I need. Your hard work and dedication are truly appreciated. You consistently go above and beyond. Your positive attitude is contagious! I enjoy working with you. You have a great work ethic and you love what you do. You're a fantastic communicator. Thank you for always staying on top of things. And if I can buy a new house just because you are going to be there. You’re one of the kindest people I’ve met in Mintos. I’m very confident whenever I have something breaking down in my house and I just shoot you a text and I know you will be there. Thank you ?? [name removed] for making me feel so special.
City of Westlake, on Apr 22, 2025
I like that [name removed] from sales, construction to service have all worked with me and my family to have all issues resolved in a timely fashion.
City of Westlake, on Apr 16, 2025
It's been a great year working with [name removed] from the initial visit and the ongoing support that [name removed] has provided. He has consistently exceeded my expectations.
City of Westlake, on Apr 13, 2025
The care of how the city has been designed. From driving about [name removed] to walking through my community to looking around my new home, I am still thankful a year later and feel I made the right decision
City of Westlake, on Apr 11, 2025
The experience at [name removed] certainly exceeded our expectations! I continue to share the incredible experience we had with the [name removed] team! From start to finish, everything has been smooth and professional. We'd especially like to recognize [name removed], our Mastercare Superintendent for his outstanding support in getting the required repairs completed. [name removed] is highly knowledgeable about our home, attentive to every detail, responsive to our questions and ensured every task is addressed efficiently. His professionalism and dedication made a meaningful difference even after we closed on our home. We're immensely grateful for his guidance and the high level of service he provided.
City of Westlake, on Apr 08, 2025
The humidity/mold issues. Totally incompetent
City of Westlake, on Apr 04, 2025
Our overall experience with [name removed] and its staff has been extremely amazing. Working with [name removed] has been wonderful he has great communication skills and very personable and always answered every question right away.
City of Westlake, on Mar 27, 2025
[name removed] has been incredibly with all communication and handling a few minor issues. We are so pleased with our home and everyone that has had a hand in it .
City of Westlake, on Mar 26, 2025
We love our home and appreciate the 1 year warranty. Looking forward to get the small number of issues resolved. Quality work! Painters could use drop cloths, landscape vegetation was just thrown together with zero input from me. Sales was the most annoying part of the whole experience. Next time I will have my own representation.