Overall Satisfaction
Community Profile
Driving Directions
Request More Info
MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
City Of Westlake, on Jan 18, 2022
[name removed] has been great about getting back to us quickly and helping us with every problem. Her customer service has been a great process.
City Of Westlake, on Jan 22, 2022
The condition of our home has remained above average after our first year of living in it. Very minor issues that need to be fixed secondary to settling. [name removed] has been exceptional to deal with for any work that we needed completed. Really makes the whole processes so much smoother than we ever anticipated. Unfortunately having to deal with heritage tile for repairs in our master bathroom has been a headache to say the least.
City Of Westlake, on Jan 08, 2022
Many problems with the home & punch list hasn't been addressed much since moving in 7/1/21.
City Of Westlake, FL, on Jan 20, 2022
[name removed] was our Construction Superintendent. [name removed] was affable, organized, and extremely personal. Answered all of our questions and then some. He was punctual, thorough, and just overall the BEST, he provided us with a great experience in our new home. We have had no issues/concerns. Would definitely recommend him to anyone- 11/10!
City Of Westlake, on Jan 21, 2022
My experience was great. However, still awaiting for a window to get repaired before the home warranty ends.
City Of Westlake, FL, on Jan 20, 2022
Sales representative was always in contact with us. The builder was always there whenever we had questions and gave expert answers and advice throughout the building process and he continues to up to now.
City Of Westlake, on Jan 20, 2022
It’s not much with [name removed], since I understand there is a world wide shortage of everything and the demand is high for services, replacements, etc.
City Of Westlake, on Jan 01, 2022
Difficulty with getting someone to respond to are requests for service
City Of Westlake, on Jan 18, 2022
No dislikes. [name removed], our MasterCare post closing inspector was one of the most professional and reliable individual I’ve had the pleasure of dealing. He was able to address all of or concerns for [name removed]. He is the absolute best!!
City Of Westlake, on Dec 31, 2021
Warranty and customer care are exceptional. Since new community it is difficult to get touch ups and fixes for warranty at a fast pace.
City Of Westlake, FL, on Jan 14, 2022
Build Process and Building manager were great. Overall, displeased with delays and quality of work. Quality of work was compromised big time with the rush to finish up project. Since there was already a delay, I would have appreciated that at least the quality of work within the home would be sufficient. It does not reflect on the price of the home.
City Of Westlake, on Dec 29, 2021
kelsey is amazing! She is personable, friendly with a positive attitude. She responded quickly and was on top of all the scheduling with the different vendors to make sure everything is taken care of..
City Of Westlake, on Jan 11, 2022
Different sales people are giving different information to residents/buyers.
City Of Westlake, on Dec 29, 2021
1. I notified [name removed] - Superintendent December 2020 several windows installed are mismates- unresolved a yr later. 2. Notified [name removed] of same issue (window company made several unsuccessful attempts to install new, wrong window ordered for home. 3. Oct/ Nov 2021 met with [name removed] called out a few issues, to date only door hinges resolved and vacuum system, all others are pending. 4. Extreme diffuclty met with the designer and building of home throughout all phases in terms of addressing my concerns.
City Of Westlake, FL, on Jan 08, 2022
Overall it was a very pleasant experience. With the current circumstances with covid, it was impressive how Mintos resilience paved the way. A few hiccups here and there but we are very pleased.
City Of Westlake, on Jan 11, 2022
The initial build and close were great. The punch list after the closing and until this day, have never gotten completely taken care of. But for the most part, we love our new home!
City Of Westlake, on Dec 27, 2021
All trades have been very courteous and professional. Outstanding issues take a long time to remediate.
City Of Westlake, on Jan 07, 2022
Nothing [name removed] and [name removed] are amazing!
City Of Westlake, FL, on Jan 07, 2022
I like the fact that from sale person to builder nothing has changed as far as the attitude. The very first impression that I had the very first day I enter the sale center until moving into my home.
City Of Westlake, on Dec 26, 2021
The staff at Minto have been awesome. However, we have problems that have existed for over *(6)* months. We have several issues that need to be addressed
City Of Westlake, on Jan 05, 2022
The fact that there is a gas line for water heater when the rest of the house is all electric.Gas should be optional.
City Of Westlake, FL, on Jan 03, 2022
Expected time frame and delays due to Covid. The process was great, [name removed] project manager kept us informed and was extremely helpful with all of our questions
City Of Westlake, on Dec 14, 2021
They answered all questions along the process and responded in a timely fashion
City Of Westlake, on Dec 20, 2021
There hasn’t been any issues and if needing any I know things would get taken care of the way they’re supposed to
City Of Westlake, FL, on Jan 01, 2022
Constant delays for pieces and the house would just sit and wait for these delays. For example AC was delayed which set us back 2 months, they could've done the punch out while waiting for the AC
City Of Westlake, on Dec 10, 2021
[name removed] and [name removed] have been heaven sent, they have gone above and beyond to make sure we are happy.
City Of Westlake, on Dec 12, 2021
Lack of communication, delayed response on my post closing form and additional items where added for repair, not satisfied at all
City Of Westlake, FL, on Dec 31, 2021
I really liked our builder, [name removed]. He was in constant communication at all times. He explained every part of the building process.
City Of Westlake, on Dec 07, 2021
The customer service provided by Mr. [name removed] is the best that I have ever had in 30 years. He is professional, available, and understood exactly how to provide an outstanding service.
City Of Westlake, on Dec 10, 2021
Everything is taking forever to finish. Have to call mastercare and management MULTIPLE times over months to get things done. It’s like they don’t want to work.
City Of Westlake, FL, on Dec 31, 2021
The contracted closing date was not met.
City Of Westlake, on Dec 07, 2021
Overall home is great but really liked working with rob he has saved me alot of greef this year was awesome working with him to complete our dream home so thank you to everyone !
City Of Westlake, on Dec 10, 2021
All of the builders I have worked with have been very pleasant
City Of Westlake, FL, on Dec 31, 2021
The length of time the home took to be completed was longer than expected.
City Of Westlake, on Dec 02, 2021
[name removed] and [name removed] have been great . We have had a great experience working along side then making our dream home a reality.
City Of Westlake, on Dec 10, 2021
Excellent prompt service for all my requests.
City Of Westlake, on Nov 27, 2021
My hood fan was supposed to be replaced right after closing. I never heard back from the team. My washer was delivered missing a piece and even after having the whirlpool representative at my house to inspect the equipment, I never heard back.
City Of Westlake, on Nov 30, 2021
Lack of communication. You only want someone’s money and than they are left to try and resolve issues on there own.
City Of Westlake, FL, on Dec 28, 2021
We loved it all! This is our first home & the whole process was educational and fun. [name removed] was awesome & [name removed], our builder, was awesome.
City Of Westlake, on Nov 18, 2021
Overall, our experience has been phenomenal. From our first day in the office with (Mrs. [name removed]). To our construction supervisor ( Mr. [name removed]). And our final walk through with Mr. [name removed]. [name removed] communities USA, you have a great team that supplied my family with an examplary of service.
City Of Westlake, on Nov 25, 2021
I like the 1 year warranty. I think the response time to address issues that are builder related take too long to resolve.
City Of Westlake, FL, on Dec 27, 2021
Major appliances...fridge freezer & dishwasher not working. Also waiting on window replacement.
City Of Westlake, on Nov 15, 2021
In regards to my warranty service I'm still waiting from some service to be completed I have not received any communication back in regards to the status of when they will be completed
City Of Westlake, on Nov 17, 2021
The whole process of building our home was a great experience. It had its few hiccups but nothing is perfect. However the issues that were found were properly taken care of in a timely manner.
City Of Westlake, FL, on Dec 21, 2021
Everything was smooth from beginning to end, thank you [name removed] and our builder [name removed] for making my kids Christmas one we will never never forget
City Of Westlake, on Oct 29, 2021
Better material and products could have been use to build the house. Specially for the price of the house
City Of Westlake, on Nov 15, 2021
I would first like to say that we love our [name removed] community however we have been very dissatisfied with the customer service over the past several months. Unfortunately, the follow up on work orders have been inconsistent. For starters, we have multiple tiles that need to be replaced along with a lot of them being inconsistent throughout the house. Work orders for excessive grout and wash that was left on the tile floors and still waiting to be completed. Also, waiting on the dry wall and paint touch up to be done. We moved in at the end of April and I have be calling since mid May regarding the same work orders. Almost every time a sub-contract representative would come out they would only do a portion of the job and tell us they could only do what on the work order and I would have to call back to schedule again. This is fair and inconvenient to working parents to continue to have multiple appointments for the same concerns and the problem still not getting resolved. I have spoken with [name removed] on numerous occasions (who is wonderful and very apologetic) but it does not negate the fact that it’s going into mid November and things are still not resolved. I have even meet with the supervisor who down played my concerns during his visit to our house. It was only when my husband had to take off time from work and requested to meet with the supervisor again and only then did he acknowledge the same concerns I originally addressed regarding the multiple inconsistencies with our tiles and other concerns . Now I will acknowledge that [name removed] did confirm that someone will start repairs next month, December to begin addressing our concerns. We do feel like the timeframe it took for this to get scheduled is not acceptable since it’s been an ongoing concerns since May. With a house being on of the biggest purchase we will make in our lives I want to ensure we get what we paid for on the front end. We appreciate your time to allow us to address our concerns.
City Of Westlake, on Oct 26, 2021
A day before the closing day and the closing day I was highly disappointed with several quality issues not being properly addressed in the previous closing inspections. After closing, I had the great fortune to be assigned to Mr. [name removed] to help me to correct those quality issues with my house. Little by little, during the year Mr. [name removed] has been a great help to solve those issues promptly and in a very professional manner. It took over a year to get the things done because of my tight work schedule (it was not easy for me to lose working days to be pending of [name removed] contractors), and the COVID-19 pandemic hitting all our normal living aspects. I strongly believe that Mr. [name removed] is one of the greatest assets for Minto Communities. He is a very honest person, very kind to people, and he is super organized, considering the amount of work he has to handle. Your company is very fortunate to have good people like him. Mr. [name removed] was able to manage my very disappointing point of view about [name removed] and turned me into a satisfied customer, to the point to recommend [name removed] to some relatives and friends who had the interest to buy a house in the West Palm Area. The sales department is great, especially Mrs. [name removed], she is always willing to help and she is very customer-oriented, with great service at all times. All people interested in Minto Communities that ask me for a recommendation go to her! This particular moment, if I have the chance to get another house, it has to be with Minto Communities.
City Of Westlake, on Nov 15, 2021
So far the warranty service has been excellent. Can't complain.
City Of Westlake, FL, on Dec 20, 2021
Overall was a great experience. From the beginning my sales person was very professional, knowledgeable. SHe was on the lookout from start to finish. My builder as well. I never miss an update and I have all sincerity and transparency in the middle of our process.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
City Of Westlake, FL, on Jan 20, 2022
[name removed] was our Construction Superintendent. [name removed] was affable, organized, and extremely personal. Answered all of our questions and then some. He was punctual, thorough, and just overall the BEST, he provided us with a great experience in our new home. We have had no issues/concerns. Would definitely recommend him to anyone- 11/10!
City Of Westlake, FL, on Jan 20, 2022
Sales representative was always in contact with us. The builder was always there whenever we had questions and gave expert answers and advice throughout the building process and he continues to up to now.
City Of Westlake, FL, on Jan 14, 2022
Build Process and Building manager were great. Overall, displeased with delays and quality of work. Quality of work was compromised big time with the rush to finish up project. Since there was already a delay, I would have appreciated that at least the quality of work within the home would be sufficient. It does not reflect on the price of the home.
City Of Westlake, FL, on Jan 08, 2022
Overall it was a very pleasant experience. With the current circumstances with covid, it was impressive how Mintos resilience paved the way. A few hiccups here and there but we are very pleased.
City Of Westlake, FL, on Jan 07, 2022
I like the fact that from sale person to builder nothing has changed as far as the attitude. The very first impression that I had the very first day I enter the sale center until moving into my home.
City Of Westlake, FL, on Jan 03, 2022
Expected time frame and delays due to Covid. The process was great, [name removed] project manager kept us informed and was extremely helpful with all of our questions
City Of Westlake, FL, on Jan 01, 2022
Constant delays for pieces and the house would just sit and wait for these delays. For example AC was delayed which set us back 2 months, they could've done the punch out while waiting for the AC
City Of Westlake, FL, on Dec 31, 2021
I really liked our builder, [name removed]. He was in constant communication at all times. He explained every part of the building process.
City Of Westlake, FL, on Dec 31, 2021
The contracted closing date was not met.
City Of Westlake, FL, on Dec 31, 2021
The length of time the home took to be completed was longer than expected.
City Of Westlake, FL, on Dec 28, 2021
We loved it all! This is our first home & the whole process was educational and fun. [name removed] was awesome & [name removed], our builder, was awesome.
City Of Westlake, FL, on Dec 27, 2021
Major appliances...fridge freezer & dishwasher not working. Also waiting on window replacement.
City Of Westlake, FL, on Dec 21, 2021
Everything was smooth from beginning to end, thank you [name removed] and our builder [name removed] for making my kids Christmas one we will never never forget
City Of Westlake, FL, on Dec 20, 2021
Overall was a great experience. From the beginning my sales person was very professional, knowledgeable. SHe was on the lookout from start to finish. My builder as well. I never miss an update and I have all sincerity and transparency in the middle of our process.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
City Of Westlake, on Jan 18, 2022
[name removed] has been great about getting back to us quickly and helping us with every problem. Her customer service has been a great process.
City Of Westlake, on Jan 08, 2022
Many problems with the home & punch list hasn't been addressed much since moving in 7/1/21.
City Of Westlake, on Jan 01, 2022
Difficulty with getting someone to respond to are requests for service
City Of Westlake, on Dec 31, 2021
Warranty and customer care are exceptional. Since new community it is difficult to get touch ups and fixes for warranty at a fast pace.
City Of Westlake, on Dec 29, 2021
kelsey is amazing! She is personable, friendly with a positive attitude. She responded quickly and was on top of all the scheduling with the different vendors to make sure everything is taken care of..
City Of Westlake, on Dec 29, 2021
1. I notified [name removed] - Superintendent December 2020 several windows installed are mismates- unresolved a yr later. 2. Notified [name removed] of same issue (window company made several unsuccessful attempts to install new, wrong window ordered for home. 3. Oct/ Nov 2021 met with [name removed] called out a few issues, to date only door hinges resolved and vacuum system, all others are pending. 4. Extreme diffuclty met with the designer and building of home throughout all phases in terms of addressing my concerns.
City Of Westlake, on Dec 27, 2021
All trades have been very courteous and professional. Outstanding issues take a long time to remediate.
City Of Westlake, on Dec 26, 2021
The staff at Minto have been awesome. However, we have problems that have existed for over *(6)* months. We have several issues that need to be addressed
City Of Westlake, on Dec 20, 2021
There hasn’t been any issues and if needing any I know things would get taken care of the way they’re supposed to
City Of Westlake, on Dec 12, 2021
Lack of communication, delayed response on my post closing form and additional items where added for repair, not satisfied at all
City Of Westlake, on Dec 10, 2021
Everything is taking forever to finish. Have to call mastercare and management MULTIPLE times over months to get things done. It’s like they don’t want to work.
City Of Westlake, on Dec 10, 2021
All of the builders I have worked with have been very pleasant
City Of Westlake, on Dec 10, 2021
Excellent prompt service for all my requests.
City Of Westlake, on Nov 27, 2021
My hood fan was supposed to be replaced right after closing. I never heard back from the team. My washer was delivered missing a piece and even after having the whirlpool representative at my house to inspect the equipment, I never heard back.
City Of Westlake, on Nov 25, 2021
I like the 1 year warranty. I think the response time to address issues that are builder related take too long to resolve.
City Of Westlake, on Nov 15, 2021
In regards to my warranty service I'm still waiting from some service to be completed I have not received any communication back in regards to the status of when they will be completed
City Of Westlake, on Nov 15, 2021
I would first like to say that we love our [name removed] community however we have been very dissatisfied with the customer service over the past several months. Unfortunately, the follow up on work orders have been inconsistent. For starters, we have multiple tiles that need to be replaced along with a lot of them being inconsistent throughout the house. Work orders for excessive grout and wash that was left on the tile floors and still waiting to be completed. Also, waiting on the dry wall and paint touch up to be done. We moved in at the end of April and I have be calling since mid May regarding the same work orders. Almost every time a sub-contract representative would come out they would only do a portion of the job and tell us they could only do what on the work order and I would have to call back to schedule again. This is fair and inconvenient to working parents to continue to have multiple appointments for the same concerns and the problem still not getting resolved. I have spoken with [name removed] on numerous occasions (who is wonderful and very apologetic) but it does not negate the fact that it’s going into mid November and things are still not resolved. I have even meet with the supervisor who down played my concerns during his visit to our house. It was only when my husband had to take off time from work and requested to meet with the supervisor again and only then did he acknowledge the same concerns I originally addressed regarding the multiple inconsistencies with our tiles and other concerns . Now I will acknowledge that [name removed] did confirm that someone will start repairs next month, December to begin addressing our concerns. We do feel like the timeframe it took for this to get scheduled is not acceptable since it’s been an ongoing concerns since May. With a house being on of the biggest purchase we will make in our lives I want to ensure we get what we paid for on the front end. We appreciate your time to allow us to address our concerns.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
City Of Westlake, on Jan 22, 2022
The condition of our home has remained above average after our first year of living in it. Very minor issues that need to be fixed secondary to settling. [name removed] has been exceptional to deal with for any work that we needed completed. Really makes the whole processes so much smoother than we ever anticipated. Unfortunately having to deal with heritage tile for repairs in our master bathroom has been a headache to say the least.
City Of Westlake, on Jan 21, 2022
My experience was great. However, still awaiting for a window to get repaired before the home warranty ends.
City Of Westlake, on Jan 20, 2022
It’s not much with [name removed], since I understand there is a world wide shortage of everything and the demand is high for services, replacements, etc.
City Of Westlake, on Jan 18, 2022
No dislikes. [name removed], our MasterCare post closing inspector was one of the most professional and reliable individual I’ve had the pleasure of dealing. He was able to address all of or concerns for [name removed]. He is the absolute best!!
City Of Westlake, on Jan 11, 2022
Different sales people are giving different information to residents/buyers.
City Of Westlake, on Jan 11, 2022
The initial build and close were great. The punch list after the closing and until this day, have never gotten completely taken care of. But for the most part, we love our new home!
City Of Westlake, on Jan 07, 2022
Nothing [name removed] and [name removed] are amazing!
City Of Westlake, on Jan 05, 2022
The fact that there is a gas line for water heater when the rest of the house is all electric.Gas should be optional.
City Of Westlake, on Dec 14, 2021
They answered all questions along the process and responded in a timely fashion
City Of Westlake, on Dec 10, 2021
[name removed] and [name removed] have been heaven sent, they have gone above and beyond to make sure we are happy.
City Of Westlake, on Dec 07, 2021
The customer service provided by Mr. [name removed] is the best that I have ever had in 30 years. He is professional, available, and understood exactly how to provide an outstanding service.
City Of Westlake, on Dec 07, 2021
Overall home is great but really liked working with rob he has saved me alot of greef this year was awesome working with him to complete our dream home so thank you to everyone !
City Of Westlake, on Dec 02, 2021
[name removed] and [name removed] have been great . We have had a great experience working along side then making our dream home a reality.
City Of Westlake, on Nov 30, 2021
Lack of communication. You only want someone’s money and than they are left to try and resolve issues on there own.
City Of Westlake, on Nov 18, 2021
Overall, our experience has been phenomenal. From our first day in the office with (Mrs. [name removed]). To our construction supervisor ( Mr. [name removed]). And our final walk through with Mr. [name removed]. [name removed] communities USA, you have a great team that supplied my family with an examplary of service.
City Of Westlake, on Nov 17, 2021
The whole process of building our home was a great experience. It had its few hiccups but nothing is perfect. However the issues that were found were properly taken care of in a timely manner.
City Of Westlake, on Oct 29, 2021
Better material and products could have been use to build the house. Specially for the price of the house
City Of Westlake, on Oct 26, 2021
A day before the closing day and the closing day I was highly disappointed with several quality issues not being properly addressed in the previous closing inspections. After closing, I had the great fortune to be assigned to Mr. [name removed] to help me to correct those quality issues with my house. Little by little, during the year Mr. [name removed] has been a great help to solve those issues promptly and in a very professional manner. It took over a year to get the things done because of my tight work schedule (it was not easy for me to lose working days to be pending of [name removed] contractors), and the COVID-19 pandemic hitting all our normal living aspects. I strongly believe that Mr. [name removed] is one of the greatest assets for Minto Communities. He is a very honest person, very kind to people, and he is super organized, considering the amount of work he has to handle. Your company is very fortunate to have good people like him. Mr. [name removed] was able to manage my very disappointing point of view about [name removed] and turned me into a satisfied customer, to the point to recommend [name removed] to some relatives and friends who had the interest to buy a house in the West Palm Area. The sales department is great, especially Mrs. [name removed], she is always willing to help and she is very customer-oriented, with great service at all times. All people interested in Minto Communities that ask me for a recommendation go to her! This particular moment, if I have the chance to get another house, it has to be with Minto Communities.