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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
City of Westlake, on Apr 12, 2025
What I like most is the service I received with the warranty. It is excellent! What I dislike the most is the HOA. Their rules don’t make any sense and they seem to work only to make our lives difficult. When you need help, they are slow to respond.
City of Westlake, on Apr 16, 2025
It's been a great year working with [name removed] from the initial visit and the ongoing support that [name removed] has provided. He has consistently exceeded my expectations.
City of Westlake, FL, on Apr 21, 2025
[name removed] was outstanding in his updates to us, we really liked his level of engagement and all the pictures. Was wonderful to track along and any question we had was answered almost immediately. [name removed] home care - was another valuable contact. She made the experience after we got the keys really easy and was on deck with helpful information which again was really appreciated. I would recommend this dream team to a future home buyer! Please pass on my thanks to them both ;)
City of Westlake, on Apr 13, 2025
The care of how the city has been designed. From driving about [name removed] to walking through my community to looking around my new home, I am still thankful a year later and feel I made the right decision
City of Westlake, FL, on Apr 21, 2025
Our project manager, [name removed], is the best. Extremely accessible, knowledgeable, and helpful. Made us feel like family.
City of Westlake, on Apr 07, 2025
Our sales rep [name removed], our designer [name removed], project manager [name removed], and warranty specialist [name removed] have all been amazing to work with. You have a wonderful team!!!
City of Westlake, on Apr 11, 2025
The experience at [name removed] certainly exceeded our expectations! I continue to share the incredible experience we had with the [name removed] team! From start to finish, everything has been smooth and professional. We'd especially like to recognize [name removed], our Mastercare Superintendent for his outstanding support in getting the required repairs completed. [name removed] is highly knowledgeable about our home, attentive to every detail, responsive to our questions and ensured every task is addressed efficiently. His professionalism and dedication made a meaningful difference even after we closed on our home. We're immensely grateful for his guidance and the high level of service he provided.
City of Westlake, FL, on Apr 21, 2025
I wish they were more options with the types of paint - we have children so they are getting their fingerprints on the walls. Also having more options with counter top design- waterfall etc. But overall I love the way my house was built, our contractor and realtor was always on top of everything. They both went above and beyond when we had questions or concerns.
City of Westlake, on Apr 03, 2025
I live in the Crossings and understand that many of the homes are experience mold due to A/C issues. There was a "town hall" hosted by [name removed] that told us they are aware of an issue but no further advisement was given. I would love to have a clearer channel of communication between [name removed] and the home owners so that we can stay up-to-date. Thanks folks. Y'all have been great so far. Just not sure where we are on the A/C thing.
City of Westlake, FL, on Apr 20, 2025
Well I must say from the beginning to the end everything went smoothly. Let me start with [name removed] that I first met since she is the sales department, extremely nice, down earth person , professional and knowledgeable as well. She was able to navigate us through the process without any problems because we weren’t to sure about a lot of things, her guidance reinsure us. Transitioning from the design team she was very clear and honest. Lastly I met my builder [name removed]( if you know you know) . [name removed] a big thank you for you my family and I are extremely grateful. He always keeps us updated about the progress of the house, always sent pictures of the house too. He always cares about our concerns and wants to make sure we are very happy and comfortable with everything as we’re moving along . I can’t stress myself enough to say [name removed] have a great team so far because everyone who were in my path were very professional Thank you.
City of Westlake, on Mar 28, 2025
Customer service has been fantastic and everything is downstream from that! :)
City of Westlake, FL, on Apr 18, 2025
I hated having to wait so long for the house to be built. I enjoyed everyone giving me a warm friendly greeting and truly seaming to care. I thought most of the upgrades were very overpriced.
City of Westlake, on Mar 28, 2025
[name removed] was extremely responsive whenever we made him aware of any issues about our home. It’s a blessing having someone care that much about our home like we do!
City of Westlake, on Apr 08, 2025
The humidity/mold issues. Totally incompetent
City of Westlake, FL, on Apr 16, 2025
[name removed] was a great agent. Walked us through all the details and was very responsive to any questions or concerns we had. [name removed] was our builder and is amazing! He was very attentive and responsive, kept us updated on the progress of our home weekly, showed us all the detailed intricacies of our new home and was very pleasant to work with overall. My wife and I are proud of our home and we owe that to the pride that [name removed] takes in his work.
City of Westlake, on Mar 27, 2025
There was no dislike . From the beginning to the end minto treated us amazing. Best experience buying and building progress ever
City of Westlake, on Apr 04, 2025
Our overall experience with [name removed] and its staff has been extremely amazing. Working with [name removed] has been wonderful he has great communication skills and very personable and always answered every question right away.
City of Westlake, FL, on Apr 14, 2025
I want to extend my sincere appreciation to both [name removed], my sales agent, and [name removed], my builder, for making my experience with Minto Homes truly exceptional. [name removed] was kind, knowledgeable, and incredibly patient throughout the entire process. She made what could have been an overwhelming journey feel smooth, personal, and even exciting. Her communication was clear and timely, and she consistently went above and beyond to ensure I felt informed and supported every step of the way. [name removed] was equally impressive—professional, attentive to detail, and always willing to answer questions and provide clarity. His care for the craftsmanship and quality of the home was evident, and I felt confident knowing he was overseeing the build. [name removed]’s approachable demeanor and calm confidence helped ease any concerns I had. Together, [name removed] and [name removed] made a great team, and I’m truly grateful for their help in bringing this new chapter of my life to reality. Thank you both for your dedication and heart. It made all the difference.
City of Westlake, on Mar 27, 2025
WHAT I LIKE THE MOST IS THE GOOD CUSTOMER SERVICE FROM CARLOS FUMERO MASTER CARE
City of Westlake, FL, on Apr 14, 2025
Our superintendent [name removed] was unbelievable from start to finish
City of Westlake, on Mar 25, 2025
It is very easy to contact my builder to request for service.
City of Westlake, on Mar 27, 2025
[name removed] has been incredibly with all communication and handling a few minor issues. We are so pleased with our home and everyone that has had a hand in it .
City of Westlake, FL, on Apr 11, 2025
I disliked the approved lender I used because of Minto Communities - [name removed] [name removed]
City of Westlake, on Mar 25, 2025
[name removed] staff resolves issues at a professional level [name removed], [name removed], and [name removed] are awesome
City of Westlake, on Mar 26, 2025
We love our home and appreciate the 1 year warranty. Looking forward to get the small number of issues resolved. Quality work! Painters could use drop cloths, landscape vegetation was just thrown together with zero input from me. Sales was the most annoying part of the whole experience. Next time I will have my own representation.
City of Westlake, FL, on Apr 08, 2025
[name removed] and [name removed] are the best!!!
City of Westlake, on Mar 20, 2025
Our PM was wonderful, the unit is ok. The handling of the mold issue is extremely disappointing , we attended a community meeting Oct 24, Minto reps very unprepared , but did find the issue has been going on for quite a while, we where allowed to close without being notified. Have had very little update as to a resolution ( air purifier installed) other than that we have been left to wonder what is being done to deal with the mold issue
City of Westlake, on Mar 26, 2025
The poor quality of paint in the house and the poor drainage in the yards
City of Westlake, FL, on Apr 07, 2025
Helpful people willing to answer all questions without making me feel ignorant.
City of Westlake, on Mar 20, 2025
While the superintendent and sales representative were a pleasure to work with. The finishing materials such as the cabinetry (vanities), tiles, lighting fixtures were all of cheap and substandard quality. This poor quality of fixtures/materials makes it hard for me to invite friends and family to see a home I should be proud to showcase.
City of Westlake, on Mar 21, 2025
ALWAYS has been a great experience…. That’s why Im still buy houses at westlake
City of Westlake, FL, on Apr 06, 2025
Everything was smooth and well explained. If I did have any questions they were answered and well explained
City of Westlake, on Mar 19, 2025
There are several significant issues with the house, far beyond minor inconveniences. The walls are slightly diagonal, and the corners are not straight. Some areas of the house remain unpainted, while others have been painted poorly—some paint appears transparent, revealing numbers beneath. The pocket doors are crooked, and their surrounding walls are extremely flimsy. Additionally, there is water leakage in both the bedroom and garage, cracks on the kitchen island, and improperly sanded and painted doors. The door handles are loose and shifting, and parts of the walls are uneven, with some areas bumpy and others smooth. The carpet installation is also subpar. Dryer, hood range, toilet all not working and being. What is most frustrating is that these issues were brought up months ago. Despite the team being friendly, there seems to be a lack of accountability—issues are either dismissed, blamed on others, or categorized as “wear and tear,” leaving homeowners without solutions. Unfortunately, based on this experience, I would not recommend purchasing a Minto home.
City of Westlake, FL, on Apr 06, 2025
The quality and communication were clear. [name removed] (superintendent), [name removed] (real estate agent), [name removed] (warranty department), and each person we’ve met along the way like [name removed] from the front desk in the gallery and our closing agent, [name removed], have all done an amazing job. As a new home owner, it’s my mission to bring more of my family and friends to the neighborhood as we continue to grow. Thank you for making this a great experience!
City of Westlake, on Mar 13, 2025
We loved our builder [name removed]. Great communication and updates. We are thoroughly dissatisfied with our AC unit in our 6-month old $800k+ house. We have 3 rooms that simply stay 5-7 degrees warmer than the thermostat at all times. It has not been resolved. It is very very uncomfortable in those rooms for our family members, one who is young and the other is very elderly.
City of Westlake, on Mar 16, 2025
Interaction and communication with our Construction Manager ([name removed]) was great through construction up until we were pressed to complete and sign the final review (which we didn't mind doing). After that, all commitments to complete remaining punch list items documented at Closing by MasterCare were significantly delayed, and some have not been completed (open tickets) as of today, 11 months after Closing. In that way we don't feel like valued buyers.
City of Westlake, FL, on Apr 03, 2025
I loved working with my superintendent, [name removed] was very professional and communicative. I felt I was in good hands. He answered all my questions in a way that made me feel at ease.
City of Westlake, on Mar 15, 2025
My experience is Great living in Minto Community
City of Westlake, FL, on Apr 03, 2025
Our sales rep [name removed] and building super [name removed] went above and beyond. Delivering a 100% satisfactory experience
City of Westlake, on Mar 04, 2025
I enjoyed the experience with each individual from the Sales team, the builders, and the team assigned after moving in.
City of Westlake, on Mar 12, 2025
[name removed] has always listened to our concerns and made us feel that [name removed] worries about us and wants to do anything they can to resolve them.
City of Westlake, FL, on Mar 31, 2025
I enjoyed working with [name removed] and [name removed]. Our construction manager was always willing to answer any questions and make himself available to us. The same goes for [name removed] as well.
City of Westlake, on Feb 28, 2025
Incredibly friendly and communicative staff.
City of Westlake, on Mar 11, 2025
It feels like I was literally pulling out teeth every steps of the way, as I was trying to get settled into this property
City of Westlake, FL, on Mar 31, 2025
This is the first home for my husband and I. From the very start we where never lost and felt very included in every decision and process.
City of Westlake, on Feb 17, 2025
I liked the communication with the team. It was top tier.
City of Westlake, on Mar 10, 2025
We loved our sale person [name removed]- she went above and beyond! Our builder [name removed] also went above and beyond, the communication was outstanding. We love our house
City of Westlake, FL, on Mar 27, 2025
Seeing the options and upgrades I chose come to life! [name removed] was awesome! Kept me up to date on the progress of construction, answered all questions I had, and made the process easy!
City of Westlake, on Feb 16, 2025
What we liked most about our experience with Minto USA was the overall quality of the home. We appreciate the thoughtfully designed layout. Additionally, the communication with [name removed], has been very productive. He has been responsive, professional, and helpful in addressing and resolving the issues we've encountered in our new place, making the transition much smoother. On the other hand, one of the aspects we disliked the most was the quality of the appliances provided. They do not meet the same standard as the rest of the home, and we expected better quality given the overall build.
City of Westlake, on Mar 10, 2025
[Translated from ZH-S] Comfortable, warm and quiet
City of Westlake, on Feb 14, 2025
We need gated community! We need a bar added to the gate, it’s too easy access. People tailgate in to easily.
City of Westlake, on Mar 07, 2025
Many thanks to [name removed] for going above and beyond! She was awesome!! I truly don’t have enough words.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
City of Westlake, FL, on Apr 21, 2025
[name removed] was outstanding in his updates to us, we really liked his level of engagement and all the pictures. Was wonderful to track along and any question we had was answered almost immediately. [name removed] home care - was another valuable contact. She made the experience after we got the keys really easy and was on deck with helpful information which again was really appreciated. I would recommend this dream team to a future home buyer! Please pass on my thanks to them both ;)
City of Westlake, FL, on Apr 21, 2025
Our project manager, [name removed], is the best. Extremely accessible, knowledgeable, and helpful. Made us feel like family.
City of Westlake, FL, on Apr 21, 2025
I wish they were more options with the types of paint - we have children so they are getting their fingerprints on the walls. Also having more options with counter top design- waterfall etc. But overall I love the way my house was built, our contractor and realtor was always on top of everything. They both went above and beyond when we had questions or concerns.
City of Westlake, FL, on Apr 20, 2025
Well I must say from the beginning to the end everything went smoothly. Let me start with [name removed] that I first met since she is the sales department, extremely nice, down earth person , professional and knowledgeable as well. She was able to navigate us through the process without any problems because we weren’t to sure about a lot of things, her guidance reinsure us. Transitioning from the design team she was very clear and honest. Lastly I met my builder [name removed]( if you know you know) . [name removed] a big thank you for you my family and I are extremely grateful. He always keeps us updated about the progress of the house, always sent pictures of the house too. He always cares about our concerns and wants to make sure we are very happy and comfortable with everything as we’re moving along . I can’t stress myself enough to say [name removed] have a great team so far because everyone who were in my path were very professional Thank you.
City of Westlake, FL, on Apr 18, 2025
I hated having to wait so long for the house to be built. I enjoyed everyone giving me a warm friendly greeting and truly seaming to care. I thought most of the upgrades were very overpriced.
City of Westlake, FL, on Apr 16, 2025
[name removed] was a great agent. Walked us through all the details and was very responsive to any questions or concerns we had. [name removed] was our builder and is amazing! He was very attentive and responsive, kept us updated on the progress of our home weekly, showed us all the detailed intricacies of our new home and was very pleasant to work with overall. My wife and I are proud of our home and we owe that to the pride that [name removed] takes in his work.
City of Westlake, FL, on Apr 14, 2025
I want to extend my sincere appreciation to both [name removed], my sales agent, and [name removed], my builder, for making my experience with Minto Homes truly exceptional. [name removed] was kind, knowledgeable, and incredibly patient throughout the entire process. She made what could have been an overwhelming journey feel smooth, personal, and even exciting. Her communication was clear and timely, and she consistently went above and beyond to ensure I felt informed and supported every step of the way. [name removed] was equally impressive—professional, attentive to detail, and always willing to answer questions and provide clarity. His care for the craftsmanship and quality of the home was evident, and I felt confident knowing he was overseeing the build. [name removed]’s approachable demeanor and calm confidence helped ease any concerns I had. Together, [name removed] and [name removed] made a great team, and I’m truly grateful for their help in bringing this new chapter of my life to reality. Thank you both for your dedication and heart. It made all the difference.
City of Westlake, FL, on Apr 14, 2025
Our superintendent [name removed] was unbelievable from start to finish
City of Westlake, FL, on Apr 11, 2025
I disliked the approved lender I used because of Minto Communities - [name removed] [name removed]
City of Westlake, FL, on Apr 08, 2025
[name removed] and [name removed] are the best!!!
City of Westlake, FL, on Apr 07, 2025
Helpful people willing to answer all questions without making me feel ignorant.
City of Westlake, FL, on Apr 06, 2025
Everything was smooth and well explained. If I did have any questions they were answered and well explained
City of Westlake, FL, on Apr 06, 2025
The quality and communication were clear. [name removed] (superintendent), [name removed] (real estate agent), [name removed] (warranty department), and each person we’ve met along the way like [name removed] from the front desk in the gallery and our closing agent, [name removed], have all done an amazing job. As a new home owner, it’s my mission to bring more of my family and friends to the neighborhood as we continue to grow. Thank you for making this a great experience!
City of Westlake, FL, on Apr 03, 2025
I loved working with my superintendent, [name removed] was very professional and communicative. I felt I was in good hands. He answered all my questions in a way that made me feel at ease.
City of Westlake, FL, on Apr 03, 2025
Our sales rep [name removed] and building super [name removed] went above and beyond. Delivering a 100% satisfactory experience
City of Westlake, FL, on Mar 31, 2025
I enjoyed working with [name removed] and [name removed]. Our construction manager was always willing to answer any questions and make himself available to us. The same goes for [name removed] as well.
City of Westlake, FL, on Mar 31, 2025
This is the first home for my husband and I. From the very start we where never lost and felt very included in every decision and process.
City of Westlake, FL, on Mar 27, 2025
Seeing the options and upgrades I chose come to life! [name removed] was awesome! Kept me up to date on the progress of construction, answered all questions I had, and made the process easy!
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
City of Westlake, on Apr 12, 2025
What I like most is the service I received with the warranty. It is excellent! What I dislike the most is the HOA. Their rules don’t make any sense and they seem to work only to make our lives difficult. When you need help, they are slow to respond.
City of Westlake, on Apr 07, 2025
Our sales rep [name removed], our designer [name removed], project manager [name removed], and warranty specialist [name removed] have all been amazing to work with. You have a wonderful team!!!
City of Westlake, on Apr 03, 2025
I live in the Crossings and understand that many of the homes are experience mold due to A/C issues. There was a "town hall" hosted by [name removed] that told us they are aware of an issue but no further advisement was given. I would love to have a clearer channel of communication between [name removed] and the home owners so that we can stay up-to-date. Thanks folks. Y'all have been great so far. Just not sure where we are on the A/C thing.
City of Westlake, on Mar 28, 2025
Customer service has been fantastic and everything is downstream from that! :)
City of Westlake, on Mar 28, 2025
[name removed] was extremely responsive whenever we made him aware of any issues about our home. It’s a blessing having someone care that much about our home like we do!
City of Westlake, on Mar 27, 2025
There was no dislike . From the beginning to the end minto treated us amazing. Best experience buying and building progress ever
City of Westlake, on Mar 27, 2025
WHAT I LIKE THE MOST IS THE GOOD CUSTOMER SERVICE FROM CARLOS FUMERO MASTER CARE
City of Westlake, on Mar 25, 2025
It is very easy to contact my builder to request for service.
City of Westlake, on Mar 25, 2025
[name removed] staff resolves issues at a professional level [name removed], [name removed], and [name removed] are awesome
City of Westlake, on Mar 20, 2025
Our PM was wonderful, the unit is ok. The handling of the mold issue is extremely disappointing , we attended a community meeting Oct 24, Minto reps very unprepared , but did find the issue has been going on for quite a while, we where allowed to close without being notified. Have had very little update as to a resolution ( air purifier installed) other than that we have been left to wonder what is being done to deal with the mold issue
City of Westlake, on Mar 20, 2025
While the superintendent and sales representative were a pleasure to work with. The finishing materials such as the cabinetry (vanities), tiles, lighting fixtures were all of cheap and substandard quality. This poor quality of fixtures/materials makes it hard for me to invite friends and family to see a home I should be proud to showcase.
City of Westlake, on Mar 13, 2025
We loved our builder [name removed]. Great communication and updates. We are thoroughly dissatisfied with our AC unit in our 6-month old $800k+ house. We have 3 rooms that simply stay 5-7 degrees warmer than the thermostat at all times. It has not been resolved. It is very very uncomfortable in those rooms for our family members, one who is young and the other is very elderly.
City of Westlake, on Mar 04, 2025
I enjoyed the experience with each individual from the Sales team, the builders, and the team assigned after moving in.
City of Westlake, on Feb 28, 2025
Incredibly friendly and communicative staff.
City of Westlake, on Feb 17, 2025
I liked the communication with the team. It was top tier.
City of Westlake, on Feb 16, 2025
What we liked most about our experience with Minto USA was the overall quality of the home. We appreciate the thoughtfully designed layout. Additionally, the communication with [name removed], has been very productive. He has been responsive, professional, and helpful in addressing and resolving the issues we've encountered in our new place, making the transition much smoother. On the other hand, one of the aspects we disliked the most was the quality of the appliances provided. They do not meet the same standard as the rest of the home, and we expected better quality given the overall build.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
City of Westlake, on Apr 16, 2025
It's been a great year working with [name removed] from the initial visit and the ongoing support that [name removed] has provided. He has consistently exceeded my expectations.
City of Westlake, on Apr 13, 2025
The care of how the city has been designed. From driving about [name removed] to walking through my community to looking around my new home, I am still thankful a year later and feel I made the right decision
City of Westlake, on Apr 11, 2025
The experience at [name removed] certainly exceeded our expectations! I continue to share the incredible experience we had with the [name removed] team! From start to finish, everything has been smooth and professional. We'd especially like to recognize [name removed], our Mastercare Superintendent for his outstanding support in getting the required repairs completed. [name removed] is highly knowledgeable about our home, attentive to every detail, responsive to our questions and ensured every task is addressed efficiently. His professionalism and dedication made a meaningful difference even after we closed on our home. We're immensely grateful for his guidance and the high level of service he provided.
City of Westlake, on Apr 08, 2025
The humidity/mold issues. Totally incompetent
City of Westlake, on Apr 04, 2025
Our overall experience with [name removed] and its staff has been extremely amazing. Working with [name removed] has been wonderful he has great communication skills and very personable and always answered every question right away.
City of Westlake, on Mar 27, 2025
[name removed] has been incredibly with all communication and handling a few minor issues. We are so pleased with our home and everyone that has had a hand in it .
City of Westlake, on Mar 26, 2025
We love our home and appreciate the 1 year warranty. Looking forward to get the small number of issues resolved. Quality work! Painters could use drop cloths, landscape vegetation was just thrown together with zero input from me. Sales was the most annoying part of the whole experience. Next time I will have my own representation.
City of Westlake, on Mar 26, 2025
The poor quality of paint in the house and the poor drainage in the yards
City of Westlake, on Mar 21, 2025
ALWAYS has been a great experience…. That’s why Im still buy houses at westlake
City of Westlake, on Mar 19, 2025
There are several significant issues with the house, far beyond minor inconveniences. The walls are slightly diagonal, and the corners are not straight. Some areas of the house remain unpainted, while others have been painted poorly—some paint appears transparent, revealing numbers beneath. The pocket doors are crooked, and their surrounding walls are extremely flimsy. Additionally, there is water leakage in both the bedroom and garage, cracks on the kitchen island, and improperly sanded and painted doors. The door handles are loose and shifting, and parts of the walls are uneven, with some areas bumpy and others smooth. The carpet installation is also subpar. Dryer, hood range, toilet all not working and being. What is most frustrating is that these issues were brought up months ago. Despite the team being friendly, there seems to be a lack of accountability—issues are either dismissed, blamed on others, or categorized as “wear and tear,” leaving homeowners without solutions. Unfortunately, based on this experience, I would not recommend purchasing a Minto home.
City of Westlake, on Mar 16, 2025
Interaction and communication with our Construction Manager ([name removed]) was great through construction up until we were pressed to complete and sign the final review (which we didn't mind doing). After that, all commitments to complete remaining punch list items documented at Closing by MasterCare were significantly delayed, and some have not been completed (open tickets) as of today, 11 months after Closing. In that way we don't feel like valued buyers.
City of Westlake, on Mar 15, 2025
My experience is Great living in Minto Community
City of Westlake, on Mar 12, 2025
[name removed] has always listened to our concerns and made us feel that [name removed] worries about us and wants to do anything they can to resolve them.
City of Westlake, on Mar 11, 2025
It feels like I was literally pulling out teeth every steps of the way, as I was trying to get settled into this property
City of Westlake, on Mar 10, 2025
We loved our sale person [name removed]- she went above and beyond! Our builder [name removed] also went above and beyond, the communication was outstanding. We love our house
City of Westlake, on Mar 10, 2025
[Translated from ZH-S] Comfortable, warm and quiet