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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
City Of Westlake, on May 31, 2023
We have a beautiful home and [name removed] made sure that any issues were addressed
City of Westlake, FL, on Jun 02, 2023
[name removed] made sure we were continually updated through to the entire process. He was thorough with his building process, never over promising while constantly delivering. His steadfast approach helped us feel confident we were in the best hands [name removed] could give us. I don't know many builders but I do believe they should follow this man's blueprint of strict adherence to details.
City Of Westlake, on May 02, 2023
I like the entire experience. They have outstanding customers services. The communities is well organized. The [name removed] community is family oriented.
City Of Westlake, on Jun 01, 2023
I’m not satisfied with the scheduling of follow up appointments. There has been confusion on items that need to be addressed. For example I had someone come out to replace base boards after a major leak with the air conditioners ruined the base boards and drywall but no one came out to replace the lock board on the cabinet. Instead I had someone come out to replace base boards again in error. Additionally, touch up painting appointment did not match date and time in email sent to me.
City of Westlake, FL, on Jun 02, 2023
[name removed] has been great at getting things fixed when we have contacted him about any issues within the home. We noticed the back lanai getting wet inside due to no gutters in the back, it would be great to get gutters in the back of the house to be able to enjoy the outside area when it rains.
City Of Westlake, on Apr 18, 2023
I have been traveling back and forth from New York to [name removed] for almost a year but living in [name removed] is a great experience for my family and me.
City of Westlake, FL, on Jun 02, 2023
Every time I had a question during the building process I used to text or call [name removed] or [name removed] and they answer all my questions or concerns. It was a wonderful experience from contract to move in.
City Of Westlake, on Apr 17, 2023
The house selection is very good but not allowing cosmetic changes to accommodate different buyers then makes the result very low. I also think the lots are quite small and home are right next to each other, next homes allow the buyers the option to have a bit more land but the same home size.
City Of Westlake, on May 18, 2023
I liked the fact that all of my needs have been taken care of.
City of Westlake, FL, on Jun 01, 2023
Everything was perfect, from start to finish. My only wish, was that I could have gotten a pool at the start of the build as opposed to after closing.
City Of Westlake, on Apr 14, 2023
The subcontractors hired by [name removed] are slow to fix warranty items. If it weren’t for that, I would have given a 10 in overall
City of Westlake, FL, on May 30, 2023
I didn't like that after a month since I moved in i'm still waiting on items to be replace or repair due to poor workmanship or matireal, the 2nd level floor had carpet and it was so lumpy and uneven, very poor workmanship
City Of Westlake, on Apr 06, 2023
we had a few bumps in the road during construction that was not resolved until I pointed it out and we had a leak a week after we closed but things were made right
City Of Westlake, on May 16, 2023
[name removed] and [name removed] have been on top of the things we need fixed, very attentive and understanding throughout this process
City of Westlake, FL, on May 28, 2023
Everything was phenomenal! [name removed] in sales was more than helpful and deserves a raise/ promotion! She definitely made the buying experience delightful. My builder, [name removed] was very attentive and informative! Any questions or concerns I had with the build were immediately handled without any issues. [name removed] also deserves a raise/ promotion!
City Of Westlake, on May 15, 2023
The representative have been very responsive. They are respectful and make sure our concerns are meant in a timely manner. I normally get a response the same day or the following day depending on what it is. Some trades reply quicker than others.
City of Westlake, FL, on May 23, 2023
Poor craftsmanship on the walls. The baseboard shows many flows; for example, the island walls are not straight, and I would love it if [name removed] would repair and straighten them.
City Of Westlake, on Mar 28, 2023
It was been such a wonderful experience with [name removed], we are overwhelmed with gratitude. Our home is beautiful and we love the community and the amenities.
City Of Westlake, on May 14, 2023
Besides [name removed] m, [name removed] has been a massive disappointment. When we have issues, we get a run around of how to avoid having the problems fixed. When we do get people here to fix, they remove things and never put them back, they also left our home an absolute DISASTER! 100% unacceptable to us. Highly disappointed.
City of Westlake, FL, on May 23, 2023
Getting to contract (the online lottery was extremely nerve racking), buy once we git the contract secured the experience was very pleasant. Every staff member we have come into contact with has been exceptionally helpful, kind, and welcoming. Some of the communication during the build was open ended but I do not believe that was the PM's fault, as it was probably due to some of the trades changing hands during our build.
City Of Westlake, on Mar 27, 2023
I love my home, but started to see some issues at the one year mark
City Of Westlake, on May 10, 2023
I appreciate that [name removed] stays on top of everything and we haven’t had any issues with getting things in the house fixed.
City of Westlake, FL, on May 22, 2023
I like how minto makes the process super easy from beginning to end
City Of Westlake, on Mar 26, 2023
We disliked that there were so many issues (cosmetic and structural) at the time of closing on our [name removed] home. A year later, we're still working to remedy the outstanding issues. On the other hand, we have appreciated working with our MasterCare representative, [name removed], and her attention to addressing our concerns and issues.
City Of Westlake, on May 04, 2023
There is no quality control regarding to the subcontractors used by [name removed] . Received the house dirty , painting issues, bugs dirt all over , we’re removed but at this point 6 months later have not been painted . Missing hardware , parts , dryer broken .. etc.. no follow up and no phone calles received since I filled the first survey … many neighbors are in the same situation
City of Westlake, FL, on May 22, 2023
I appreciated all the updates and the clear communication of the pending items on the path to our home completion.
City Of Westlake, on Mar 15, 2023
the lack of consistent vendors being used for issues being handled. Vendors showing up to our home without us knowing they had a scheduled appt to fix something. Getting a window replaced has been an ordeal, still no resolution to fix broken impact glass window
City Of Westlake, on May 03, 2023
[name removed] fixing the problems that they couldn’t resolve during building / prior to closing.
City of Westlake, FL, on May 19, 2023
[LIKE:] I appreciated [name removed] who was always on top of things. From contract to move-in, if there were any non-sales issues (designed center or construction or move-in), she was the only one willing to assist. This rating is not for her part, just because from move-in to now, 2-month after move-in, [DISLIKE:]we still have to deal with constructions (dented new stove/damaged cabinets due to over drilling/Messy paint job/patio door locks are not working properly/issues with seals for the front door entrance and outdoor ceiling by back yard patio). My brother-in-law who bought a [name removed] home before had a really good experience. He highly recommended Minto Communities to us! When he came to our new home, he was disappointed with the details of the workmanship and overall process.
City Of Westlake, on Mar 12, 2023
The company and its representatives did what they said and told you up front what they could not do and why. Transparency and honesty.
City Of Westlake, on Apr 28, 2023
[Translated from ES] At the beginning I had a lot of problems with the staff who attended to the claims about the different repairs to the House, but since Mr. [name removed] began to attend to us, the solution of the small problems has been fixed satisfactorily, leaving only the installation of screen them in Doors and Windows
City of Westlake, FL, on May 18, 2023
Cabinet - still waiting on cabinet parts
City Of Westlake, on Mar 01, 2023
We enjoyed every step of the way our builders [name removed] and [name removed] are two excellent teammates to work with our experience has been wonderful many happy years to come
City Of Westlake, on Apr 27, 2023
So far no complaints. Still some items to be completed but everything is moving along fine at the moment
City of Westlake, FL, on May 17, 2023
I wished to have received more updates. The customer service overall is very good.
City Of Westlake, on Feb 27, 2023
The community is beautiful and family oriented.
City Of Westlake, on Apr 27, 2023
We moved in October and still do not have the screens in the windows and other repairs needed in the house have taken a lot of time to be repair.
City of Westlake, FL, on May 16, 2023
We liked that we had access to the site during different phases of the building process as the builder walked us through. We disliked that we could not change our model from the [name removed] to the [name removed] Grand a day after we made the choice.
City Of Westlake, on Feb 23, 2023
The customer service was incredible. I've been lucky to work with [name removed], who always went above and beyond to make sure my concerns and needs were met.
City Of Westlake, on Apr 27, 2023
Late closing on house due to unforeseen circumstances regarding COVID related delays and warranties expired sooner than actual usage of applicances
City of Westlake, FL, on May 15, 2023
Nothing to dislike. I liked the timely updates and responsiveness of both sales team and the builder’s team
City Of Westlake, on Feb 12, 2023
No communication, No follow through, Misinformation concerning my house sqft., poor craftsmanship, unreliable, overwhelmingly disappointing
City Of Westlake, on Apr 24, 2023
Warranty and customer care is great but I think that [name removed] can do better at picking vendors. The quality of work wasn’t entirely what I expected
City of Westlake, FL, on May 11, 2023
We were very satisfied with [name removed] and [name removed] our builder with the whole experience of building our home
City Of Westlake, on Feb 01, 2023
Working with MasterCare has been extremely difficult and stressful, but once we were assigned to work with [name removed] things have gone very well.
City Of Westlake, on Apr 22, 2023
Having problems taken care of has been challenging. There is a lot of scheduling and rescheduling and I have lost a lot of time from work because of it. I am still waiting on repairs of items that were identified as problematic from before we even did the walkthrough.
City of Westlake, FL, on May 10, 2023
It was an easy purchase experience, [name removed] was very helpful in assisting me through the process.
City Of Westlake, on Jan 30, 2023
It's really hard to summarize the multitude of pros and cons as to our experience with [name removed]. The individuals that we have interacted with, specifically our Sales Person, Builder and Warranty/MasterCare [name removed] have been exceptional. However, the amount of time to remedy deficiencies in the home has been completely unacceptable. To be told that I have to "remind" a contractor to finish a repair or even start it is terrible professional ethic- we are still waiting on items from several calls that have not been remedied and [name removed] has not even stepped up to offer compensation or otherwise in the name of customer service. From this standpoint, I'd say [name removed] has not met their commitment to us and we would be hard-pressed to recommend the builder or have faith in their promises. I hope to hear from an executive from the organization to speak on this because I can't believe that this is how an organization of this caliber conducts business!
City Of Westlake, on Apr 18, 2023
My appointments are scheduled quickly. If a company comes out and I’m not satisfied with the job, [name removed] sends another company until the job is done with 100% satisfaction.
City Of Westlake, on Jan 28, 2023
[name removed] and [name removed] went above and beyond to make sure everything in our house was taking care of.
City Of Westlake, on Apr 17, 2023
[name removed] master care has been doing an awesome job. [name removed] is amazing, she listed all the open issues and created work orders for individual contractors and helped to track them. Very happy with the service so far and hope this will continue to get the remaining open items addressed shortly.
City of Westlake, FL, on May 08, 2023
Some things was not explained thoroughly in the initial phase.
City Of Westlake, on Jan 28, 2023
[name removed] should be fired. He’s a liar. He makes promises then don’t answer his phone.
City Of Westlake, on Apr 13, 2023
Overall it’s been a great service to have! [name removed] has been able to resolve any issues we had at a quite timely manner which has left us with 0stress! She’s incredibly helpful and answers all our phone calls right away!!
City of Westlake, FL, on May 07, 2023
Overall everything was smooth, from the time I met [name removed] upon till I close with [name removed]. Except for the VIP List, apparently our computer was not fast enough because it took nine months to secure a lot smh. we love the model home we chose except our neighbor chose a similar type home and now both our major sun windows face each other defeating the purpose of even having the windows being that if left uncovered we will be looking directly into each others home (lost of privacy) a issue I wish the designers would have taken into consideration before building these homes next to each other.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
City of Westlake, FL, on Jun 02, 2023
[name removed] made sure we were continually updated through to the entire process. He was thorough with his building process, never over promising while constantly delivering. His steadfast approach helped us feel confident we were in the best hands [name removed] could give us. I don't know many builders but I do believe they should follow this man's blueprint of strict adherence to details.
City of Westlake, FL, on Jun 02, 2023
[name removed] has been great at getting things fixed when we have contacted him about any issues within the home. We noticed the back lanai getting wet inside due to no gutters in the back, it would be great to get gutters in the back of the house to be able to enjoy the outside area when it rains.
City of Westlake, FL, on Jun 02, 2023
Every time I had a question during the building process I used to text or call [name removed] or [name removed] and they answer all my questions or concerns. It was a wonderful experience from contract to move in.
City of Westlake, FL, on Jun 01, 2023
Everything was perfect, from start to finish. My only wish, was that I could have gotten a pool at the start of the build as opposed to after closing.
City of Westlake, FL, on May 30, 2023
I didn't like that after a month since I moved in i'm still waiting on items to be replace or repair due to poor workmanship or matireal, the 2nd level floor had carpet and it was so lumpy and uneven, very poor workmanship
City of Westlake, FL, on May 28, 2023
Everything was phenomenal! [name removed] in sales was more than helpful and deserves a raise/ promotion! She definitely made the buying experience delightful. My builder, [name removed] was very attentive and informative! Any questions or concerns I had with the build were immediately handled without any issues. [name removed] also deserves a raise/ promotion!
City of Westlake, FL, on May 23, 2023
Poor craftsmanship on the walls. The baseboard shows many flows; for example, the island walls are not straight, and I would love it if [name removed] would repair and straighten them.
City of Westlake, FL, on May 23, 2023
Getting to contract (the online lottery was extremely nerve racking), buy once we git the contract secured the experience was very pleasant. Every staff member we have come into contact with has been exceptionally helpful, kind, and welcoming. Some of the communication during the build was open ended but I do not believe that was the PM's fault, as it was probably due to some of the trades changing hands during our build.
City of Westlake, FL, on May 22, 2023
I like how minto makes the process super easy from beginning to end
City of Westlake, FL, on May 22, 2023
I appreciated all the updates and the clear communication of the pending items on the path to our home completion.
City of Westlake, FL, on May 19, 2023
[LIKE:] I appreciated [name removed] who was always on top of things. From contract to move-in, if there were any non-sales issues (designed center or construction or move-in), she was the only one willing to assist. This rating is not for her part, just because from move-in to now, 2-month after move-in, [DISLIKE:]we still have to deal with constructions (dented new stove/damaged cabinets due to over drilling/Messy paint job/patio door locks are not working properly/issues with seals for the front door entrance and outdoor ceiling by back yard patio). My brother-in-law who bought a [name removed] home before had a really good experience. He highly recommended Minto Communities to us! When he came to our new home, he was disappointed with the details of the workmanship and overall process.
City of Westlake, FL, on May 18, 2023
Cabinet - still waiting on cabinet parts
City of Westlake, FL, on May 17, 2023
I wished to have received more updates. The customer service overall is very good.
City of Westlake, FL, on May 16, 2023
We liked that we had access to the site during different phases of the building process as the builder walked us through. We disliked that we could not change our model from the [name removed] to the [name removed] Grand a day after we made the choice.
City of Westlake, FL, on May 15, 2023
Nothing to dislike. I liked the timely updates and responsiveness of both sales team and the builder’s team
City of Westlake, FL, on May 11, 2023
We were very satisfied with [name removed] and [name removed] our builder with the whole experience of building our home
City of Westlake, FL, on May 10, 2023
It was an easy purchase experience, [name removed] was very helpful in assisting me through the process.
City of Westlake, FL, on May 08, 2023
Some things was not explained thoroughly in the initial phase.
City of Westlake, FL, on May 07, 2023
Overall everything was smooth, from the time I met [name removed] upon till I close with [name removed]. Except for the VIP List, apparently our computer was not fast enough because it took nine months to secure a lot smh. we love the model home we chose except our neighbor chose a similar type home and now both our major sun windows face each other defeating the purpose of even having the windows being that if left uncovered we will be looking directly into each others home (lost of privacy) a issue I wish the designers would have taken into consideration before building these homes next to each other.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
City Of Westlake, on Jun 01, 2023
I’m not satisfied with the scheduling of follow up appointments. There has been confusion on items that need to be addressed. For example I had someone come out to replace base boards after a major leak with the air conditioners ruined the base boards and drywall but no one came out to replace the lock board on the cabinet. Instead I had someone come out to replace base boards again in error. Additionally, touch up painting appointment did not match date and time in email sent to me.
City Of Westlake, on May 18, 2023
I liked the fact that all of my needs have been taken care of.
City Of Westlake, on May 16, 2023
[name removed] and [name removed] have been on top of the things we need fixed, very attentive and understanding throughout this process
City Of Westlake, on May 15, 2023
The representative have been very responsive. They are respectful and make sure our concerns are meant in a timely manner. I normally get a response the same day or the following day depending on what it is. Some trades reply quicker than others.
City Of Westlake, on May 14, 2023
Besides [name removed] m, [name removed] has been a massive disappointment. When we have issues, we get a run around of how to avoid having the problems fixed. When we do get people here to fix, they remove things and never put them back, they also left our home an absolute DISASTER! 100% unacceptable to us. Highly disappointed.
City Of Westlake, on May 10, 2023
I appreciate that [name removed] stays on top of everything and we haven’t had any issues with getting things in the house fixed.
City Of Westlake, on May 04, 2023
There is no quality control regarding to the subcontractors used by [name removed] . Received the house dirty , painting issues, bugs dirt all over , we’re removed but at this point 6 months later have not been painted . Missing hardware , parts , dryer broken .. etc.. no follow up and no phone calles received since I filled the first survey … many neighbors are in the same situation
City Of Westlake, on May 03, 2023
[name removed] fixing the problems that they couldn’t resolve during building / prior to closing.
City Of Westlake, on Apr 28, 2023
[Translated from ES] At the beginning I had a lot of problems with the staff who attended to the claims about the different repairs to the House, but since Mr. [name removed] began to attend to us, the solution of the small problems has been fixed satisfactorily, leaving only the installation of screen them in Doors and Windows
City Of Westlake, on Apr 27, 2023
So far no complaints. Still some items to be completed but everything is moving along fine at the moment
City Of Westlake, on Apr 27, 2023
We moved in October and still do not have the screens in the windows and other repairs needed in the house have taken a lot of time to be repair.
City Of Westlake, on Apr 27, 2023
Late closing on house due to unforeseen circumstances regarding COVID related delays and warranties expired sooner than actual usage of applicances
City Of Westlake, on Apr 24, 2023
Warranty and customer care is great but I think that [name removed] can do better at picking vendors. The quality of work wasn’t entirely what I expected
City Of Westlake, on Apr 22, 2023
Having problems taken care of has been challenging. There is a lot of scheduling and rescheduling and I have lost a lot of time from work because of it. I am still waiting on repairs of items that were identified as problematic from before we even did the walkthrough.
City Of Westlake, on Apr 18, 2023
My appointments are scheduled quickly. If a company comes out and I’m not satisfied with the job, [name removed] sends another company until the job is done with 100% satisfaction.
City Of Westlake, on Apr 17, 2023
[name removed] master care has been doing an awesome job. [name removed] is amazing, she listed all the open issues and created work orders for individual contractors and helped to track them. Very happy with the service so far and hope this will continue to get the remaining open items addressed shortly.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
City Of Westlake, on May 31, 2023
We have a beautiful home and [name removed] made sure that any issues were addressed
City Of Westlake, on May 02, 2023
I like the entire experience. They have outstanding customers services. The communities is well organized. The [name removed] community is family oriented.
City Of Westlake, on Apr 18, 2023
I have been traveling back and forth from New York to [name removed] for almost a year but living in [name removed] is a great experience for my family and me.
City Of Westlake, on Apr 17, 2023
The house selection is very good but not allowing cosmetic changes to accommodate different buyers then makes the result very low. I also think the lots are quite small and home are right next to each other, next homes allow the buyers the option to have a bit more land but the same home size.
City Of Westlake, on Apr 14, 2023
The subcontractors hired by [name removed] are slow to fix warranty items. If it weren’t for that, I would have given a 10 in overall
City Of Westlake, on Apr 06, 2023
we had a few bumps in the road during construction that was not resolved until I pointed it out and we had a leak a week after we closed but things were made right
City Of Westlake, on Mar 28, 2023
It was been such a wonderful experience with [name removed], we are overwhelmed with gratitude. Our home is beautiful and we love the community and the amenities.
City Of Westlake, on Mar 27, 2023
I love my home, but started to see some issues at the one year mark
City Of Westlake, on Mar 26, 2023
We disliked that there were so many issues (cosmetic and structural) at the time of closing on our [name removed] home. A year later, we're still working to remedy the outstanding issues. On the other hand, we have appreciated working with our MasterCare representative, [name removed], and her attention to addressing our concerns and issues.
City Of Westlake, on Mar 15, 2023
the lack of consistent vendors being used for issues being handled. Vendors showing up to our home without us knowing they had a scheduled appt to fix something. Getting a window replaced has been an ordeal, still no resolution to fix broken impact glass window
City Of Westlake, on Mar 12, 2023
The company and its representatives did what they said and told you up front what they could not do and why. Transparency and honesty.
City Of Westlake, on Mar 01, 2023
We enjoyed every step of the way our builders [name removed] and [name removed] are two excellent teammates to work with our experience has been wonderful many happy years to come
City Of Westlake, on Feb 27, 2023
The community is beautiful and family oriented.
City Of Westlake, on Feb 23, 2023
The customer service was incredible. I've been lucky to work with [name removed], who always went above and beyond to make sure my concerns and needs were met.
City Of Westlake, on Feb 12, 2023
No communication, No follow through, Misinformation concerning my house sqft., poor craftsmanship, unreliable, overwhelmingly disappointing
City Of Westlake, on Feb 01, 2023
Working with MasterCare has been extremely difficult and stressful, but once we were assigned to work with [name removed] things have gone very well.
City Of Westlake, on Jan 30, 2023
It's really hard to summarize the multitude of pros and cons as to our experience with [name removed]. The individuals that we have interacted with, specifically our Sales Person, Builder and Warranty/MasterCare [name removed] have been exceptional. However, the amount of time to remedy deficiencies in the home has been completely unacceptable. To be told that I have to "remind" a contractor to finish a repair or even start it is terrible professional ethic- we are still waiting on items from several calls that have not been remedied and [name removed] has not even stepped up to offer compensation or otherwise in the name of customer service. From this standpoint, I'd say [name removed] has not met their commitment to us and we would be hard-pressed to recommend the builder or have faith in their promises. I hope to hear from an executive from the organization to speak on this because I can't believe that this is how an organization of this caliber conducts business!
City Of Westlake, on Jan 28, 2023
[name removed] and [name removed] went above and beyond to make sure everything in our house was taking care of.