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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
City of Westlake, on Mar 31, 2026
[name removed] and [name removed] were great to work with. Some issues arose but they kept their word and fixed all issues that we were concerned about. Communication was good, but most importantly they stuck to their word.
City of Westlake, on Apr 04, 2026
We didn’t like the restrictions and requirements about plants around the house , we liked how easy it was to option the house with the catalog
City of Westlake, FL, on Apr 04, 2026
The excellent follow up service throughout the whole process.
City of Westlake, on Mar 31, 2026
Frequent check-ins about home by minto home care team and ease with which issues got resolved
City of Westlake, FL, on Apr 03, 2026
What I liked most about my purchase experience was how smooth and seamless the entire process felt from start to finish. As a first-time homebuyer, I wasn’t sure what to expect, but everything exceeded my expectations. [name removed], the sales agent at Minto, was incredibly helpful and made the contract process easy to understand. [name removed] at the design center guided me through all my selections with patience and expertise, which made what could have been an overwhelming process feel exciting and enjoyable. [name removed], the superintendent, kept everything on track during construction and ensured great communication along the way. Even the loan process was seamless, which I know can often be one of the more stressful parts. Overall, I truly couldn’t have asked for a better transaction. From the initial contract all the way through move-in, everything was handled professionally and efficiently, making my first home-buying experience a very positive one.
City of Westlake, on Mar 28, 2026
On occasion, it felt as though we were receiving wrong information with the intent of not providing a solution.
City of Westlake, FL, on Mar 31, 2026
I liked how I was updated on the weekly progress of the process
City of Westlake, on Apr 03, 2026
How easy and professional [name removed] is to work with.
City of Westlake, on Mar 26, 2026
The attention to detail and staff! From construction to home touch ups the staff we have worked with has been supportive, kind and caring
City of Westlake, FL, on Mar 30, 2026
From the very beginning our realtor bonnie and contractor [name removed] were very kind and provided excellent customer service as well as keeping us up to date with the process of the construction of our home. Any time we had a minor issue with the home our contractor [name removed] was more than happy to help fix whatever the issue might be quickly and efficiently. 10/10 experience of the process thanks to those two!
City of Westlake, on Mar 31, 2026
I love how efficient they resolve any matters at hand
City of Westlake, FL, on Mar 27, 2026
The experience was great overall. Staff at the sales center can be difficult to reach at times.
City of Westlake, on Mar 31, 2026
[name removed] and [name removed] were both very personable and eager to help us in any way possible. Thank you very much.
City of Westlake, on Mar 22, 2026
The [name removed] made us feel like family from the first day we walked into the sales office 4 years ago. [name removed], [name removed], and [name removed] are the true examples of exemplary leadership.
City of Westlake, FL, on Mar 25, 2026
I had a great experience working with [name removed], my homebuilder at [name removed]. From the very beginning, he was professional, attentive, and truly committed to making the process smooth and enjoyable. He kept me informed at every stage, answered all my questions promptly, and made sure every detail was handled with care. His dedication and transparency gave me confidence throughout the entire journey. The quality of the work and the attention to detail exceeded my expectations. [name removed] went above and beyond to ensure that my home was exactly what I envisioned. I truly appreciate his support, patience, and professionalism. I would highly recommend [name removed] and [name removed] to anyone looking to build a beautiful, high-quality home.
City of Westlake, on Mar 22, 2026
Thank you to my builder [name removed] and to [name removed] for your great work in my home.
City of Westlake, FL, on Mar 23, 2026
Like- Everyone was transparent from start to finish When any questions or inquiries came up they were addressed timely
City of Westlake, on Mar 31, 2026
[name removed] made everything easy and seamless
City of Westlake, FL, on Mar 23, 2026
Entire experience was great. [name removed] and [name removed] were great
City of Westlake, on Mar 27, 2026
We were very happy with our builders, [name removed] and [name removed]. We are equally pleased with [name removed] from Master Care. He has been very friendly and professional. He went above and beyond to make us happy and correct minor issues. How is a true asset to your company.
City of Westlake, on Mar 17, 2026
The quickness of the build and my team representative [name removed] and my builder [name removed] .
City of Westlake, FL, on Mar 19, 2026
We didn't dislike anything about the purchase. It was one of the best experiences we have ever had. This was not our first home purchase but it was absolutely the best.
City of Westlake, on Mar 17, 2026
For the 11 months of living here in [name removed] I’m very satisfied with the quality of the home and the support team with it. [name removed] from Mastercare has gone above and beyond in making sure any small issues gets resolved in a timely matter.
City of Westlake, FL, on Mar 18, 2026
I loved [name removed] and [name removed]! They were very knowledgeable and made me feel comfortable and made my 1st home buying experience a pleasure!!
City of Westlake, on Mar 25, 2026
The quick turnaround of the build of the house.
City of Westlake, on Mar 15, 2026
Working with our project Manager and [name removed] from Warranty!
City of Westlake, FL, on Mar 18, 2026
I appreciated the updates from the builder as well as how fast the entire process was.
City of Westlake, on Mar 24, 2026
Everything is great, but Master Care ( [name removed] and [name removed]) and the Supervisor Mr. [name removed], are great !!!!
City of Westlake, on Mar 15, 2026
Master care timely and easy to work with! Amenities are gorgeous!
City of Westlake, FL, on Mar 17, 2026
Based off the people that were helping me out I liked everything everyone was super attentive and informative. They always responded with a timely manner to answer any of my questions.
City of Westlake, on Mar 11, 2026
[name removed] has been great with ensuring the issues we have had, are and have been addressed. He has done an amazing job in making sure we are happy with the investment we made with our purchase.
City of Westlake, FL, on Mar 16, 2026
I really appreciated the flexibility to split our down-payment and not have to pay it all at once.
City of Westlake, on Mar 22, 2026
Lack of quality control although the warranty made the corrections but it's inconvenient when it comes to a new home. The expectation was not met.
City of Westlake, on Mar 10, 2026
[Translated from ES] The quality of the workers: cleanliness, courtesy, and professionalism
City of Westlake, FL, on Mar 12, 2026
Construction Manager ([name removed]) responded to every question immediately, thoroughly, professionally and thoughtfully.
City of Westlake, on Mar 20, 2026
Every single person on this team has been exceptional
City of Westlake, on Mar 04, 2026
Very friendly and punctual. [name removed] did a great job
City of Westlake, FL, on Mar 10, 2026
Our builder was great and communicated very well, he’s been amazing pre and post build. Never hid anything and allowed us to see each step!
City of Westlake, on Mar 19, 2026
My overall experience from sales to completion was seamless! No regrets!
City of Westlake, FL, on Mar 09, 2026
We like the communication [name removed] had with us-since day one of construction work. Our experience was phenomenal and 100% recommended!
City of Westlake, FL, on Mar 05, 2026
Time it takes to resolve punch list is ongoing.
City of Westlake, on Mar 12, 2026
[name removed], [name removed] and [name removed] are all excellent to work with
City of Westlake, on Feb 27, 2026
I had a great experience with [name removed]!! [name removed] was especially amazing. He always went out of his way to help and made my problems feel like his own always handling them fast and professionally!
City of Westlake, FL, on Mar 03, 2026
Dislike most: not able to upgrade appliances to the same availability as the Atlantic collection. Liked most: [name removed] team from sales to design and build. Everyone was very professional and personable. The communication with the entire [name removed] team was and still is very satisfying. We not only love the design of our home, we love the quality and where there was additional attention needed, the response from your warranty dept.
City of Westlake, FL, on Mar 03, 2026
I am a first-time home owner and my overall experience was very good.
City of Westlake, on Mar 06, 2026
I like the constant communication and professionalism. I also appreciate the quick response with work orders
City of Westlake, on Feb 25, 2026
The excitement of building a home. Our builder [name removed] was awesome. Our agent, [name removed] was very nice.
City of Westlake, FL, on Mar 01, 2026
[name removed] our builder was absolutely amazing. He always kept us updated with the progress of our house, answered all of our concerns, and was just a delight to work with.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
City of Westlake, FL, on Apr 04, 2026
The excellent follow up service throughout the whole process.
City of Westlake, FL, on Apr 03, 2026
What I liked most about my purchase experience was how smooth and seamless the entire process felt from start to finish. As a first-time homebuyer, I wasn’t sure what to expect, but everything exceeded my expectations. [name removed], the sales agent at Minto, was incredibly helpful and made the contract process easy to understand. [name removed] at the design center guided me through all my selections with patience and expertise, which made what could have been an overwhelming process feel exciting and enjoyable. [name removed], the superintendent, kept everything on track during construction and ensured great communication along the way. Even the loan process was seamless, which I know can often be one of the more stressful parts. Overall, I truly couldn’t have asked for a better transaction. From the initial contract all the way through move-in, everything was handled professionally and efficiently, making my first home-buying experience a very positive one.
City of Westlake, FL, on Mar 31, 2026
I liked how I was updated on the weekly progress of the process
City of Westlake, FL, on Mar 30, 2026
From the very beginning our realtor bonnie and contractor [name removed] were very kind and provided excellent customer service as well as keeping us up to date with the process of the construction of our home. Any time we had a minor issue with the home our contractor [name removed] was more than happy to help fix whatever the issue might be quickly and efficiently. 10/10 experience of the process thanks to those two!
City of Westlake, FL, on Mar 27, 2026
The experience was great overall. Staff at the sales center can be difficult to reach at times.
City of Westlake, FL, on Mar 25, 2026
I had a great experience working with [name removed], my homebuilder at [name removed]. From the very beginning, he was professional, attentive, and truly committed to making the process smooth and enjoyable. He kept me informed at every stage, answered all my questions promptly, and made sure every detail was handled with care. His dedication and transparency gave me confidence throughout the entire journey. The quality of the work and the attention to detail exceeded my expectations. [name removed] went above and beyond to ensure that my home was exactly what I envisioned. I truly appreciate his support, patience, and professionalism. I would highly recommend [name removed] and [name removed] to anyone looking to build a beautiful, high-quality home.
City of Westlake, FL, on Mar 23, 2026
Like- Everyone was transparent from start to finish When any questions or inquiries came up they were addressed timely
City of Westlake, FL, on Mar 23, 2026
Entire experience was great. [name removed] and [name removed] were great
City of Westlake, FL, on Mar 19, 2026
We didn't dislike anything about the purchase. It was one of the best experiences we have ever had. This was not our first home purchase but it was absolutely the best.
City of Westlake, FL, on Mar 18, 2026
I loved [name removed] and [name removed]! They were very knowledgeable and made me feel comfortable and made my 1st home buying experience a pleasure!!
City of Westlake, FL, on Mar 18, 2026
I appreciated the updates from the builder as well as how fast the entire process was.
City of Westlake, FL, on Mar 17, 2026
Based off the people that were helping me out I liked everything everyone was super attentive and informative. They always responded with a timely manner to answer any of my questions.
City of Westlake, FL, on Mar 16, 2026
I really appreciated the flexibility to split our down-payment and not have to pay it all at once.
City of Westlake, FL, on Mar 12, 2026
Construction Manager ([name removed]) responded to every question immediately, thoroughly, professionally and thoughtfully.
City of Westlake, FL, on Mar 10, 2026
Our builder was great and communicated very well, he’s been amazing pre and post build. Never hid anything and allowed us to see each step!
City of Westlake, FL, on Mar 09, 2026
We like the communication [name removed] had with us-since day one of construction work. Our experience was phenomenal and 100% recommended!
City of Westlake, FL, on Mar 05, 2026
Time it takes to resolve punch list is ongoing.
City of Westlake, FL, on Mar 03, 2026
Dislike most: not able to upgrade appliances to the same availability as the Atlantic collection. Liked most: [name removed] team from sales to design and build. Everyone was very professional and personable. The communication with the entire [name removed] team was and still is very satisfying. We not only love the design of our home, we love the quality and where there was additional attention needed, the response from your warranty dept.
City of Westlake, FL, on Mar 03, 2026
I am a first-time home owner and my overall experience was very good.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
City of Westlake, on Apr 04, 2026
We didn’t like the restrictions and requirements about plants around the house , we liked how easy it was to option the house with the catalog
City of Westlake, on Apr 03, 2026
How easy and professional [name removed] is to work with.
City of Westlake, on Mar 31, 2026
I love how efficient they resolve any matters at hand
City of Westlake, on Mar 31, 2026
[name removed] and [name removed] were both very personable and eager to help us in any way possible. Thank you very much.
City of Westlake, on Mar 31, 2026
[name removed] made everything easy and seamless
City of Westlake, on Mar 27, 2026
We were very happy with our builders, [name removed] and [name removed]. We are equally pleased with [name removed] from Master Care. He has been very friendly and professional. He went above and beyond to make us happy and correct minor issues. How is a true asset to your company.
City of Westlake, on Mar 25, 2026
The quick turnaround of the build of the house.
City of Westlake, on Mar 24, 2026
Everything is great, but Master Care ( [name removed] and [name removed]) and the Supervisor Mr. [name removed], are great !!!!
City of Westlake, on Mar 22, 2026
Lack of quality control although the warranty made the corrections but it's inconvenient when it comes to a new home. The expectation was not met.
City of Westlake, on Mar 20, 2026
Every single person on this team has been exceptional
City of Westlake, on Mar 19, 2026
My overall experience from sales to completion was seamless! No regrets!
City of Westlake, on Mar 12, 2026
[name removed], [name removed] and [name removed] are all excellent to work with
City of Westlake, on Mar 06, 2026
I like the constant communication and professionalism. I also appreciate the quick response with work orders
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
City of Westlake, on Mar 31, 2026
[name removed] and [name removed] were great to work with. Some issues arose but they kept their word and fixed all issues that we were concerned about. Communication was good, but most importantly they stuck to their word.
City of Westlake, on Mar 31, 2026
Frequent check-ins about home by minto home care team and ease with which issues got resolved
City of Westlake, on Mar 28, 2026
On occasion, it felt as though we were receiving wrong information with the intent of not providing a solution.
City of Westlake, on Mar 26, 2026
The attention to detail and staff! From construction to home touch ups the staff we have worked with has been supportive, kind and caring
City of Westlake, on Mar 22, 2026
The [name removed] made us feel like family from the first day we walked into the sales office 4 years ago. [name removed], [name removed], and [name removed] are the true examples of exemplary leadership.
City of Westlake, on Mar 22, 2026
Thank you to my builder [name removed] and to [name removed] for your great work in my home.
City of Westlake, on Mar 17, 2026
The quickness of the build and my team representative [name removed] and my builder [name removed] .
City of Westlake, on Mar 17, 2026
For the 11 months of living here in [name removed] I’m very satisfied with the quality of the home and the support team with it. [name removed] from Mastercare has gone above and beyond in making sure any small issues gets resolved in a timely matter.
City of Westlake, on Mar 15, 2026
Working with our project Manager and [name removed] from Warranty!
City of Westlake, on Mar 15, 2026
Master care timely and easy to work with! Amenities are gorgeous!
City of Westlake, on Mar 11, 2026
[name removed] has been great with ensuring the issues we have had, are and have been addressed. He has done an amazing job in making sure we are happy with the investment we made with our purchase.
City of Westlake, on Mar 10, 2026
[Translated from ES] The quality of the workers: cleanliness, courtesy, and professionalism
City of Westlake, on Mar 04, 2026
Very friendly and punctual. [name removed] did a great job
City of Westlake, on Feb 27, 2026
I had a great experience with [name removed]!! [name removed] was especially amazing. He always went out of his way to help and made my problems feel like his own always handling them fast and professionally!