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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
City Of Westlake, on May 28, 2020
I was consistently kept up to date with every process of the build. I was informed of any changes or requirements. I was treated like family, like I was important. [name removed] just a client. I was always helped when ever I had a question or concern
City Of Westlake, on May 27, 2020
The customer service! From the minute we walked into the sales center, we felt welcomed and taken care of. [name removed] and our builder [name removed] were outstanding!
City Of Westlake, on May 25, 2020
[name removed]- so patient with us and went over all upgrades for HOURS, several days, until we were certain we wanted to start contract. I feel like she’s family! The fact that she speaks Spanish also really helped me feel right at home and when explaining things to my parents! [name removed]- our builder, he was just such a sweet and caring man! He got things done!! so happy we were able to work with him!
City Of Westlake, on May 15, 2020
Our sales associate, [name removed], was incredible. She was always available for any questions we had and was really quick on getting back with us.
City Of Westlake, on May 04, 2020
Easy and straight forward process with no surprises nor gimmicks. Our family felt prioritized and important during the process.
City Of Westlake, on May 03, 2020
The design meeting and meet the builder meetings were great. [name removed] and [name removed] were awesome and we felt like we knew what was going on through the entire process
City Of Westlake, on May 01, 2020
The community overall. Great amenities and Lots of kids and families
City Of Westlake, on Apr 30, 2020
Initially I liked the fact that there was no sales pressure.At each step of the process everyone was professional. From [name removed], [name removed] to [name removed].
City Of Westlake, on Apr 29, 2020
We purchased an "available" house so no comment regarding building it. We had an important timeline to meet for closing and [name removed] and [name removed] (and whomever else was no doubt behind the scenes) made it happen with an almost immediate walk through date and closing date. A few minor items on the walkthrough were quickly addressed and closing was on time and easy.
City Of Westlake, on Apr 28, 2020
[name removed]. The one who sold me the home. And [name removed]. The builder who was in charge. They always kept me updated. They were very friendly. Almost like family. I had a wonderful experience buying my home
City Of Westlake, on Apr 27, 2020
my purchase experience was best through the real estate agent. She’s the best of them all ([name removed])
City Of Westlake, on Apr 23, 2020
Efficiency in being able to close expediently.
City Of Westlake, on Apr 19, 2020
[name removed] and [name removed] were wonderful to work with.
City Of Westlake, on Apr 14, 2020
The design center and working with the mortgage people. And the gentleman we closed with
City Of Westlake, on Apr 14, 2020
The process was very smooth and the discounts that were available to us, since we are a military family were very helpful. We chose to go with the builder's mortgage company and have absolutely no regrets. We chose a VA Loan and they helped make the process as smooth and trouble-free as possible. The whole process seemed very effortless and smooth from start to finish.
City Of Westlake, on Apr 11, 2020
[name removed] asked if we wanted to add a door on the master bath shower. We were very impressed by his professionalism.
City Of Westlake, on Apr 10, 2020
Everyone from sales to closing was friendly, professional and made the whole experience stress free.
City Of Westlake, on Mar 12, 2020
[name removed] and [name removed] are wonderful have gone to top to take care of us . There family...
City Of Westlake, on Mar 11, 2020
The employees (PM-[name removed], [name removed], and [name removed])very attentive and they would always listen to my requested and go out of they way to meet my needs. Making sure I was happy with the outcome. Last but not least the construction and floor plan of the house and walking into my beautiful home.
City Of Westlake, on Mar 02, 2020
Value of home for money, neighborhood environment, attention to detail
City Of Westlake, on Feb 27, 2020
Excellent warranty/customer care experience
City Of Westlake, on Feb 22, 2020
Price is compare to other community is reasonable . But Overall construction , Appliances , Paint job , etc it does not meet our Satisfaction .
City Of Westlake, on Feb 19, 2020
Staff’s ability to recognize issues with us pointing it out.
City Of Westlake, on Feb 17, 2020
Great Mastercare service, good quality of the house
City Of Westlake, on Feb 16, 2020
The customer service care is amazing so far. And I am so grateful to have someone like [name removed] to speak to. Thank you
City Of Westlake, on Feb 12, 2020
So far, they have addressed all my issues. The superintendent has answered all my questions and has been very helpful
City Of Westlake, on Feb 10, 2020
All problems/issues get fix to our satisfaction
City Of Westlake, on Feb 06, 2020
[name removed] has taken the initiative to always take his time to deal with our concerns and has gone beyond his job duties to make sure all our needs and concerns are taken care of.
City Of Westlake, on Feb 05, 2020
From start to finish my experience with [name removed] has been the best! Starting with [name removed] in the sales department helping with our first time home purchase, [name removed] with the whole building process was very informative, and finally i cant thank [name removed] and [name removed] with master care enough! [name removed] really goes above and beyond to make sure every home owner is happy! The customer service exceeds any other builder i've worked with in my 13 years of real estate.
City Of Westlake, on Jan 29, 2020
well, initially I had zero concerns. the sales team and my superintendent were very attentive and overall worked well. then we had an issue with an appliance and although it took a while to get it cleared out, the master care team took care of the issue.
City Of Westlake, on Jan 10, 2020
The prompt communication and follow-up especially by [name removed]. The overall quality and look of the community. Everyone is friendly and cooperative.
City Of Westlake, on Jan 01, 2020
Excellent product and amazing customer service
City Of Westlake, on Dec 26, 2019
The tile vendor has been a nightmare to work with from move-in. They are unreliable, unorganized, and do not do a good job at their craft.
City Of Westlake, on Dec 23, 2019
[name removed] :) She has always been extremely responsive and accommodating! Love her!
City Of Westlake, on Dec 13, 2019
The staff that replies to calls and get issues resolved in a timely manner.
City Of Westlake, on Dec 11, 2019
[name removed] and [name removed] @ Mastercare are a great asset to [name removed]. They both work hard to make sure we are satisfied with [name removed] product. There is still some work to be done, but we are confident [name removed] and [name removed] will get it done for us!
City Of Westlake, on Dec 11, 2019
I love the true sense of community that we have developed here-great neighbors, interactive relationships and the atmosphere are the best! In terms of how we've been treated by the Minto Staff, [name removed] has been fabulous! He treats everyone like they are his only priority and is very personable.
City Of Westlake, on Dec 11, 2019
My home's pleasing and efficient layout and the quality of construction. Also the follow-up support of [name removed] and [name removed] is priceless.
City Of Westlake, on Dec 06, 2019
[name removed] was willing to assist with some of the minor things around the house. Great guy!
City Of Westlake, on Dec 04, 2019
Customer service and the quality of the house.
City Of Westlake, on Dec 03, 2019
The entire atmosphere from the cleanliness of the complex that I am presently residing to the [name removed] personnel I am presently dealing with especially [name removed], and [name removed]. Both are customer oriented--Go above and beyond to make me happy.
City Of Westlake, on Nov 26, 2019
So far my home is a solid build, by no means is it without some problems but as you build a new home there is human error factors in place. Errors can be fixed.
City Of Westlake, on Nov 23, 2019
What I like the most is one year of service from them which includes all of the appliances
City Of Westlake, on Nov 23, 2019
I like how i have a concern about anything around my house and [name removed] or [name removed] do their best meet my needs. [name removed] has done his best to help me with the little things around the house that need attention.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
City Of Westlake, on May 28, 2020
I was consistently kept up to date with every process of the build. I was informed of any changes or requirements. I was treated like family, like I was important. [name removed] just a client. I was always helped when ever I had a question or concern
City Of Westlake, on May 27, 2020
The customer service! From the minute we walked into the sales center, we felt welcomed and taken care of. [name removed] and our builder [name removed] were outstanding!
City Of Westlake, on May 25, 2020
[name removed]- so patient with us and went over all upgrades for HOURS, several days, until we were certain we wanted to start contract. I feel like she’s family! The fact that she speaks Spanish also really helped me feel right at home and when explaining things to my parents! [name removed]- our builder, he was just such a sweet and caring man! He got things done!! so happy we were able to work with him!
City Of Westlake, on May 15, 2020
Our sales associate, [name removed], was incredible. She was always available for any questions we had and was really quick on getting back with us.
City Of Westlake, on May 04, 2020
Easy and straight forward process with no surprises nor gimmicks. Our family felt prioritized and important during the process.
City Of Westlake, on May 03, 2020
The design meeting and meet the builder meetings were great. [name removed] and [name removed] were awesome and we felt like we knew what was going on through the entire process
City Of Westlake, on May 01, 2020
The community overall. Great amenities and Lots of kids and families
City Of Westlake, on Apr 30, 2020
Initially I liked the fact that there was no sales pressure.At each step of the process everyone was professional. From [name removed], [name removed] to [name removed].
City Of Westlake, on Apr 29, 2020
We purchased an "available" house so no comment regarding building it. We had an important timeline to meet for closing and [name removed] and [name removed] (and whomever else was no doubt behind the scenes) made it happen with an almost immediate walk through date and closing date. A few minor items on the walkthrough were quickly addressed and closing was on time and easy.
City Of Westlake, on Apr 28, 2020
[name removed]. The one who sold me the home. And [name removed]. The builder who was in charge. They always kept me updated. They were very friendly. Almost like family. I had a wonderful experience buying my home
City Of Westlake, on Apr 27, 2020
my purchase experience was best through the real estate agent. She’s the best of them all ([name removed])
City Of Westlake, on Apr 23, 2020
Efficiency in being able to close expediently.
City Of Westlake, on Apr 19, 2020
[name removed] and [name removed] were wonderful to work with.
City Of Westlake, on Apr 14, 2020
The design center and working with the mortgage people. And the gentleman we closed with
City Of Westlake, on Apr 14, 2020
The process was very smooth and the discounts that were available to us, since we are a military family were very helpful. We chose to go with the builder's mortgage company and have absolutely no regrets. We chose a VA Loan and they helped make the process as smooth and trouble-free as possible. The whole process seemed very effortless and smooth from start to finish.
City Of Westlake, on Apr 11, 2020
[name removed] asked if we wanted to add a door on the master bath shower. We were very impressed by his professionalism.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
City Of Westlake, on Mar 12, 2020
[name removed] and [name removed] are wonderful have gone to top to take care of us . There family...
City Of Westlake, on Feb 27, 2020
Excellent warranty/customer care experience
City Of Westlake, on Feb 19, 2020
Staff’s ability to recognize issues with us pointing it out.
City Of Westlake, on Feb 16, 2020
The customer service care is amazing so far. And I am so grateful to have someone like [name removed] to speak to. Thank you
City Of Westlake, on Feb 12, 2020
So far, they have addressed all my issues. The superintendent has answered all my questions and has been very helpful
City Of Westlake, on Feb 10, 2020
All problems/issues get fix to our satisfaction
City Of Westlake, on Feb 06, 2020
[name removed] has taken the initiative to always take his time to deal with our concerns and has gone beyond his job duties to make sure all our needs and concerns are taken care of.
City Of Westlake, on Dec 26, 2019
The tile vendor has been a nightmare to work with from move-in. They are unreliable, unorganized, and do not do a good job at their craft.
City Of Westlake, on Dec 13, 2019
The staff that replies to calls and get issues resolved in a timely manner.
City Of Westlake, on Dec 11, 2019
[name removed] and [name removed] @ Mastercare are a great asset to [name removed]. They both work hard to make sure we are satisfied with [name removed] product. There is still some work to be done, but we are confident [name removed] and [name removed] will get it done for us!
City Of Westlake, on Dec 06, 2019
[name removed] was willing to assist with some of the minor things around the house. Great guy!
City Of Westlake, on Nov 23, 2019
What I like the most is one year of service from them which includes all of the appliances
City Of Westlake, on Nov 23, 2019
I like how i have a concern about anything around my house and [name removed] or [name removed] do their best meet my needs. [name removed] has done his best to help me with the little things around the house that need attention.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
City Of Westlake, on Mar 11, 2020
The employees (PM-[name removed], [name removed], and [name removed])very attentive and they would always listen to my requested and go out of they way to meet my needs. Making sure I was happy with the outcome. Last but not least the construction and floor plan of the house and walking into my beautiful home.
City Of Westlake, on Mar 02, 2020
Value of home for money, neighborhood environment, attention to detail
City Of Westlake, on Feb 22, 2020
Price is compare to other community is reasonable . But Overall construction , Appliances , Paint job , etc it does not meet our Satisfaction .
City Of Westlake, on Feb 17, 2020
Great Mastercare service, good quality of the house
City Of Westlake, on Feb 05, 2020
From start to finish my experience with [name removed] has been the best! Starting with [name removed] in the sales department helping with our first time home purchase, [name removed] with the whole building process was very informative, and finally i cant thank [name removed] and [name removed] with master care enough! [name removed] really goes above and beyond to make sure every home owner is happy! The customer service exceeds any other builder i've worked with in my 13 years of real estate.
City Of Westlake, on Jan 29, 2020
well, initially I had zero concerns. the sales team and my superintendent were very attentive and overall worked well. then we had an issue with an appliance and although it took a while to get it cleared out, the master care team took care of the issue.
City Of Westlake, on Jan 10, 2020
The prompt communication and follow-up especially by [name removed]. The overall quality and look of the community. Everyone is friendly and cooperative.
City Of Westlake, on Jan 01, 2020
Excellent product and amazing customer service
City Of Westlake, on Dec 23, 2019
[name removed] :) She has always been extremely responsive and accommodating! Love her!
City Of Westlake, on Dec 11, 2019
I love the true sense of community that we have developed here-great neighbors, interactive relationships and the atmosphere are the best! In terms of how we've been treated by the Minto Staff, [name removed] has been fabulous! He treats everyone like they are his only priority and is very personable.
City Of Westlake, on Dec 11, 2019
My home's pleasing and efficient layout and the quality of construction. Also the follow-up support of [name removed] and [name removed] is priceless.
City Of Westlake, on Dec 04, 2019
Customer service and the quality of the house.
City Of Westlake, on Dec 03, 2019
The entire atmosphere from the cleanliness of the complex that I am presently residing to the [name removed] personnel I am presently dealing with especially [name removed], and [name removed]. Both are customer oriented--Go above and beyond to make me happy.
City Of Westlake, on Nov 26, 2019
So far my home is a solid build, by no means is it without some problems but as you build a new home there is human error factors in place. Errors can be fixed.