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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
City Of Westlake, on Feb 01, 2023
Working with MasterCare has been extremely difficult and stressful, but once we were assigned to work with [name removed] things have gone very well.
City Of Westlake, on Feb 06, 2023
I think the customer care/warranty service has been very professional and phenomenal. [name removed] and [name removed] have been extremely accommodating, punctual, professional and beyond friendly. This has made the warranty service/customer care process a delight to go through.
City Of Westlake, FL, on Feb 06, 2023
[name removed] and [name removed] were amazing! Had the greatest experience with them. We are grateful for all of their hardwork and effort.
City Of Westlake, on Jan 30, 2023
It's really hard to summarize the multitude of pros and cons as to our experience with [name removed]. The individuals that we have interacted with, specifically our Sales Person, Builder and Warranty/MasterCare [name removed] have been exceptional. However, the amount of time to remedy deficiencies in the home has been completely unacceptable. To be told that I have to "remind" a contractor to finish a repair or even start it is terrible professional ethic- we are still waiting on items from several calls that have not been remedied and [name removed] has not even stepped up to offer compensation or otherwise in the name of customer service. From this standpoint, I'd say [name removed] has not met their commitment to us and we would be hard-pressed to recommend the builder or have faith in their promises. I hope to hear from an executive from the organization to speak on this because I can't believe that this is how an organization of this caliber conducts business!
City Of Westlake, FL, on Feb 06, 2023
Closing was estimated to be the first quarter of 2023. Building was done earlier and I felt rushed to close. The paint on the walls are water base every figure print stays on.
City Of Westlake, on Jan 26, 2023
I felt very attended to initially and now feel like we are having to follow up with vendors on our own as nothing is being scheduled. [name removed] is extremely responsive but it’s difficult to be responsible for calling businesses about work orders placed 6 months ago that still haven’t been resolved.
City Of Westlake, on Jan 28, 2023
[name removed] and [name removed] went above and beyond to make sure everything in our house was taking care of.
City Of Westlake, FL, on Feb 04, 2023
I loved my sales rep, [name removed]! She was absolutely incredible and was the very best thing about the entire process. [name removed] in the design center was very kind and accommodating when my countertop was on back order. Those were the only two pleasant experiences I had. I was misinformed about the square footage of the house I was buying. My house ended up being almost 300 square foot less than what I signed for. [name removed] did not offer any sort of accommodation for this huge mistake and minimized the effects this has on our home value. I lost my superintendent half way through the build and my house progress stalled for months with zero updates. My second superintendent, [name removed] was very rude and unprofessional to me, my husband and my elderly parents. She made my elderly mother cry. The house was built with terrible craftsmanship and they rushed to close my house by the end of the year (12/30) with so many things that were not and are still not repaired. I have heard no updates on the replacement of a cracked window I had to move in with. During the build, the workers left the doors wide open, left food, soda, cigarettes, trash and urine in my house. I could go on and on. This was a terrible experience with the exception of [name removed] and [name removed].
City Of Westlake, on Jan 19, 2023
There is always someone ready to help but some of the issues to be corrected are taking long time for resolution.
City Of Westlake, on Jan 28, 2023
[name removed] should be fired. He’s a liar. He makes promises then don’t answer his phone.
City Of Westlake, FL, on Feb 03, 2023
I like [name removed] as our builder. He managed to take over and make everything better. Sales gave us no updates throughout the build process. Our first Builder, [name removed] has zero construction knowledge and damaged [name removed] by being an employee there. [name removed] is the best thing that has happened to [name removed] in the last 15 months.
City Of Westlake, on Jan 15, 2023
I like how many things are covered under the warranty. The staff has been really nice. It would be helpful to have more transparency around items that need to be fixed. Having a ticketing system that allows me to submit repair’s online and then track the progress to completion would be ideal.
City Of Westlake, FL, on Jan 27, 2023
Having to sign a rental/sales addendum then immediately after closing [name removed] removing that addendum from any new sales. It is in our opinion that this is highly unfair treatment. If [name removed] truly cared about keeping the integrity of the community as one made up of a majority homeowners they should have kept this policy across the board for all homes from the very beginning of the community. But alas, with interest rates up and sales down something had to be done to help boost those quarterly earnings. To make it right [name removed] should either reinstate the addendum clause for all homes or remove the clause completely from all homes including those that already closed. Also the fact that the concrete flooring in the garage was completely unfinished is kind of ridiculous.
City Of Westlake, on Jan 28, 2023
[name removed] and [name removed] was great Mintos representative on informing and fixing any issues with our home. The team came in and always followed up with any issue we had.
City Of Westlake, FL, on Jan 24, 2023
For the year it was being built, I had stated that I was contingent of the sale of a current home in [name removed] and would like 45-60 days give or take notice so I could get my home on the market. When I was notified of a closing date it was less than 30 days. [name removed] only was this the week of Thanksgiving, but also not very courteous of a timeframe. Because of the short notice, I had to take a $20-30K hit on the sale of my home to get it under contract and closed in order to close with [name removed]. As a professional in the Real Estate industry and simply as a human being, this was not taken lightly.
City Of Westlake, on Jan 27, 2023
Customer Care is excellent. Very impressed with [name removed], [name removed] and [name removed]. Dislike that material and labor issues delayed a lot of things from getting done and wish there would be better interior insulation within the house.
City Of Westlake, on Jan 09, 2023
The companies providing the work have too much work. They often have to reschedule 2 to 3 times before actually arriving at your home to fix whatever it is. Also, all of the interior paint is low quality - any small touch produces marks that can’t be removed.
City Of Westlake, FL, on Jan 24, 2023
I disliked the lottery system. I really liked my builder, [name removed]. He has been great with updates, answering us in a timely fashion & staying on top of things.
City Of Westlake, on Dec 24, 2022
The service unfortunately is horrible! It's been a while since we've sent in the list , since we moved in 7 months ago. We understand there is a delay in some inventory, like screens we are still waiting for. But some issues we had are being done and redone again and again so many times, and its only being screwed more and more, like 2x2 wall in master bathroom in particular. It was redone 5-6 times already and still not fixed! And every time we have to wait for each appointment for 3-4 weeks!!! Also big issue were our outlets. They are ridiculous ! You plug in vacuum cleaner and it goes off! You plug in iron- same story. The electrician came 5 times trying to fix it! The quality of material is horrible! Sick and tired of not being able to use my bathroom normally, every time people have to go upstairs to do the work, I clean it , they come again, and it repeats and repeats. I don't get why it can not be done from the first attempt???
City Of Westlake, FL, on Jan 22, 2023
Dislike: The cabinetry was not done very well. Like: [name removed] made the whole experience a positive one. [name removed] was very responsive and always helpful.
City Of Westlake, on Jan 26, 2023
They are very responsive about getting the issues fixed. It takes a while but they make sure everything gets done.
City Of Westlake, on Dec 19, 2022
It took 5 months to get anyone to fix tjings that were supposed to be fixed in 30 days. Still waiting on some things to be fixed.
City Of Westlake, on Jan 24, 2023
[name removed] Builder and community exceeded my expectation. I have family that is living in other [name removed] communities who are very satisfied with [name removed] aswell. Never have i had any problems with minto, they really know how to build happy family with minimal to no issues, they resolve all issues in a timely manner.
City Of Westlake, on Dec 14, 2022
We really like the rapid response from [name removed] and [name removed]. They have exceeded our expectations in making sure our concerns and issues are addressed. [name removed] and [name removed] also have been very helpful.
City Of Westlake, on Jan 21, 2023
Everything was excellent exceeded my expectations. Build and gorgous home with beautiful features and upgrades. I have recommended many new homeowners who purchased homes in weslake.
City Of Westlake, FL, on Jan 21, 2023
I am not satisfied with the pex piping throughout the home. It looks cheep and flimsy! We have had a leak already.
City Of Westlake, on Dec 11, 2022
MasterCare has been extremely helpful and responsive to all of my requests. The only main issue is that we have been in our home for 6 months and we still have not gotten our screens installed on our windows and the front window that was broken during construction has yet to be replaced.
City Of Westlake, FL, on Jan 21, 2023
I loved everything!!! I am so happy here.
City Of Westlake, on Jan 21, 2023
I give all 10’s to [name removed] and [name removed] for coming through for us and being considerate, understanding of my needs. I really appreciate that the guys came by and listen to me and not blow me off. [name removed] returned my phone calls and stuck to his word when he said he would get the job done. I think both guys deserve a bonus for going the extra mile, because your last guys most definitely didn’t.????
City Of Westlake, on Dec 03, 2022
Roof leaking. Water damage in master bedroom. Still missing screens for all windows. Paint quality is terrible. My house looks like it’s been lived in for 2 years instead of 6 months. Exterior electrical outlet doesn’t work.
City Of Westlake, on Jan 20, 2023
I would expect a much greater quality of home for the price. Although the staff has been AMAZING and problems are getting fixed, there should not have been SO MANY things that need fixing. I have spent an INSANE amount of time scheduling and being home for vendors to fix things that should have been done correctly the first time.
City Of Westlake, FL, on Jan 20, 2023
[name removed] was amazing with getting me ready for the process of purchasing my home. Kept me informed and answered all my questions. [name removed] was great with our group B selections and fitting what we wanted in our budget. [name removed] was the one that made all of it possible! He followed up with us regularly and really helped ease our anxiety of building our first new home. He also got us closed at the perfect time! Thanks to the [name removed] team for everything!
City Of Westlake, on Oct 19, 2022
The customer care we have received from [name removed] has been exceptional. He is always immediately responsive and attentive whenever we have reached out to him. He is an asset to [name removed] and we appreciate how much he helps us.
City Of Westlake, on Jan 07, 2023
The process has been very smooth. [name removed] has done an excellent job keeping me informed during the entire process. The staff also makes customer satisfaction a priority.
City Of Westlake, FL, on Jan 20, 2023
We were a little annoyed that we had to argue to get [name removed] to agree to pay for the flood insurance like they promised at the beginning of the process.
City Of Westlake, on Jan 06, 2023
It’s been wonderful!! Anytime we needed any assistance, [name removed] and [name removed] were there in a heartbeat! ??
City Of Westlake, FL, on Jan 19, 2023
Construction supervisor ([name removed]) is very responsive and helpful. Build quality is good but not the same as 4 years ago (family owns home in Hammocks) — both quality of materials and contractors. I feel some repairs could have been avoided if the initial build had been better.
City Of Westlake, on Oct 11, 2022
[name removed] and [name removed] were very responsive when it came to handling our home issues. Extremely personable and professional. Always responded in a timely manner.
City Of Westlake, on Jan 04, 2023
[name removed] made all the difference for me. He was always very responsive and on top of things whenever needed. From showing up when he was supposed to be on vacation, to unclogging my sink himself. [name removed] got it done promptly, professionally, and enthusiastically. It's no secret there was a few issues with my house after closing, but [name removed] made sure I still had a positive experience and went out of his way to ensure this.
City Of Westlake, FL, on Jan 17, 2023
The con - The wait time to move, but I completely understand the delays. The pro - our builder [name removed] was the absolute best. He always kept us well informed, really looked out for the homes he was building, was a true advocate to help homes move along, etc. We feel so blessed that [name removed] made our experience and wait worth while.
City Of Westlake, on Sep 30, 2022
Everything, I've had no introduction to the system and my contact person has not even spoken with me. It's been a nightmare as was the building process. My house is still waiting for windows 6 months after closing with several attempts to schedule and lies that window is ordered and never to be replaced. The stove is a joke and the refrigerator is detected because of the configuration of the appliance set up. My sliding door is defective, and no one wishes to address it. I have leaking roof with multiple broken tiles and broken sinks, multiple fractures on wall. The list goes on. There are no words to describe my disappointment
City Of Westlake, on Dec 31, 2022
We still have the following items needed attention: Screen window missing for almost a year when we had the 1st walkthrough with promise to be installed. Sprinkler system has not been complete and water does reach the whole landscaping, Part of shabbery in the back fence unfinished or incompleted, No electric outlet on top of Cabinet kitchen, Felt Pad vents missing, Wet or water on South side of the house need attention and creating moisture and the plant.
City Of Westlake, FL, on Jan 14, 2023
[name removed] was excellent and I think he has some challenges with contracted employees .. there should be some assitance provided because the workers are not paying attention to details.
City Of Westlake, on Sep 27, 2022
Customer service is great. [name removed] is very helpful with questions an answers
City Of Westlake, on Dec 29, 2022
[name removed] and [name removed] were great to work with! Very precise with fixing the minor repairs and worked quickly to fix the issues!
City Of Westlake, FL, on Jan 13, 2023
I liked that minto follows up after to correct problems as they occur
City Of Westlake, on Sep 21, 2022
Working with keisey has been amazing. She is on top of things as soon as we asked.
City Of Westlake, on Dec 13, 2022
I loved [name removed] who was very knowledgeable about the home. I loved [name removed] who was extremely diligent alongside [name removed] and [name removed] in helping us with some fixes our home needed.
City Of Westlake, FL, on Jan 12, 2023
Like: -The ability to visit the design center when needed. -The ability to visit the model homes. -The ability to pick and choose every item for the home. Ex: tile, hardware, cabinets etc. - -The updates from our Builder [name removed] and [name removed]. -The fact that [name removed] and [name removed] were able to step in just a couple months before closing and fix most of the mistakes and sloppy work overlooked by the previous builders. Dislike: The lottery to get a lot. No information nor lot size was given prior. We had no idea our backyard was going to be way smaller than the other communities until our Group A selection. I am extremely unhappy with the quality of work provided by the foreman that [name removed] continues to employ despite the numerous time we pointed out sloppy/ improper performance. We went through three builders before FINALLY getting [name removed] who was responsible for changing our experience from a very negative and stressful one to a more pleasant one. It is unfortunate that we had to go through three different builders to find a person who is clearly dedicated to their job, the customer service and genuinely cares for the proper construction of the build. From our experience and observation it is clear that most employees throughout the entire process are overloaded with work which is definitely a contributing factor to some of our negative experiences. I was very disappointed to learn throughout the process that [name removed] did not use county inspector throughout the build, instead these inspectors were hired by [name removed] which definitely makes the buyer question the integrity of these so called inspections. We were disappointed to see numerous inspected items pass inspection despite showing improprieties. We were very disappointed to continuously and still continue to find inconsistency throughout the build of our home when comparing it to identical model and elevation. For instance garage entry door opening different ways, thermostat location vary and the alarm display location vary. We are very dissatisfied with the quality of the paint. It is extremely cheap quality and non durable. We did not foresee having to hire our own painter to paint the whole interior of the house immediately after closing on a “ new construction build”.
City Of Westlake, on Sep 20, 2022
The customer service from rob and [name removed] have been amazing. They’re prompt and answer within minutes every time I reach out to them. They have no issue adapting to the crazy schedules of first responders and have gone above and beyond to help us with anything. If everyone had [name removed] and [name removed] as their go to people this company would have absolutely no issues with loyal customers.
City Of Westlake, on Dec 13, 2022
The quality of our homes is terrible, and it is a fight to get the work done. It appears as though [name removed] only cares about the reviews and not us. Too many outstanding issues a year later.
City Of Westlake, FL, on Jan 11, 2023
Our first builder was not very helpful. As we were closer to closing, he was replaced by [name removed] who was very informative and expected perfection for our new home.
City Of Westlake, on Sep 19, 2022
The master care [name removed] is exceptional and has been there every step of the way to meet all our needs and care of our new home. Thank you to Mr [name removed] for your kindness and respect.
City Of Westlake, on Dec 09, 2022
Thé MasterCare service is taking too long to fix issues that need immediate attention. I had moved/closed on my house December 2021 with an unmatched Windows on the elevation and my sliding glass door damaged during installation I just had them fixed last week. I had the house inspected 2 weeks ago I emailed the report to MasterCare no one has reached out to me. I call [name removed] about the situation so far with no answer. My year end final walkthrough is coming up, no one as set up a date with me yet. I am really concerned.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
City Of Westlake, FL, on Feb 06, 2023
[name removed] and [name removed] were amazing! Had the greatest experience with them. We are grateful for all of their hardwork and effort.
City Of Westlake, FL, on Feb 06, 2023
Closing was estimated to be the first quarter of 2023. Building was done earlier and I felt rushed to close. The paint on the walls are water base every figure print stays on.
City Of Westlake, FL, on Feb 04, 2023
I loved my sales rep, [name removed]! She was absolutely incredible and was the very best thing about the entire process. [name removed] in the design center was very kind and accommodating when my countertop was on back order. Those were the only two pleasant experiences I had. I was misinformed about the square footage of the house I was buying. My house ended up being almost 300 square foot less than what I signed for. [name removed] did not offer any sort of accommodation for this huge mistake and minimized the effects this has on our home value. I lost my superintendent half way through the build and my house progress stalled for months with zero updates. My second superintendent, [name removed] was very rude and unprofessional to me, my husband and my elderly parents. She made my elderly mother cry. The house was built with terrible craftsmanship and they rushed to close my house by the end of the year (12/30) with so many things that were not and are still not repaired. I have heard no updates on the replacement of a cracked window I had to move in with. During the build, the workers left the doors wide open, left food, soda, cigarettes, trash and urine in my house. I could go on and on. This was a terrible experience with the exception of [name removed] and [name removed].
City Of Westlake, FL, on Feb 03, 2023
I like [name removed] as our builder. He managed to take over and make everything better. Sales gave us no updates throughout the build process. Our first Builder, [name removed] has zero construction knowledge and damaged [name removed] by being an employee there. [name removed] is the best thing that has happened to [name removed] in the last 15 months.
City Of Westlake, FL, on Jan 27, 2023
Having to sign a rental/sales addendum then immediately after closing [name removed] removing that addendum from any new sales. It is in our opinion that this is highly unfair treatment. If [name removed] truly cared about keeping the integrity of the community as one made up of a majority homeowners they should have kept this policy across the board for all homes from the very beginning of the community. But alas, with interest rates up and sales down something had to be done to help boost those quarterly earnings. To make it right [name removed] should either reinstate the addendum clause for all homes or remove the clause completely from all homes including those that already closed. Also the fact that the concrete flooring in the garage was completely unfinished is kind of ridiculous.
City Of Westlake, FL, on Jan 24, 2023
For the year it was being built, I had stated that I was contingent of the sale of a current home in [name removed] and would like 45-60 days give or take notice so I could get my home on the market. When I was notified of a closing date it was less than 30 days. [name removed] only was this the week of Thanksgiving, but also not very courteous of a timeframe. Because of the short notice, I had to take a $20-30K hit on the sale of my home to get it under contract and closed in order to close with [name removed]. As a professional in the Real Estate industry and simply as a human being, this was not taken lightly.
City Of Westlake, FL, on Jan 24, 2023
I disliked the lottery system. I really liked my builder, [name removed]. He has been great with updates, answering us in a timely fashion & staying on top of things.
City Of Westlake, FL, on Jan 22, 2023
Dislike: The cabinetry was not done very well. Like: [name removed] made the whole experience a positive one. [name removed] was very responsive and always helpful.
City Of Westlake, FL, on Jan 21, 2023
I am not satisfied with the pex piping throughout the home. It looks cheep and flimsy! We have had a leak already.
City Of Westlake, FL, on Jan 21, 2023
I loved everything!!! I am so happy here.
City Of Westlake, FL, on Jan 20, 2023
[name removed] was amazing with getting me ready for the process of purchasing my home. Kept me informed and answered all my questions. [name removed] was great with our group B selections and fitting what we wanted in our budget. [name removed] was the one that made all of it possible! He followed up with us regularly and really helped ease our anxiety of building our first new home. He also got us closed at the perfect time! Thanks to the [name removed] team for everything!
City Of Westlake, FL, on Jan 20, 2023
We were a little annoyed that we had to argue to get [name removed] to agree to pay for the flood insurance like they promised at the beginning of the process.
City Of Westlake, FL, on Jan 19, 2023
Construction supervisor ([name removed]) is very responsive and helpful. Build quality is good but not the same as 4 years ago (family owns home in Hammocks) — both quality of materials and contractors. I feel some repairs could have been avoided if the initial build had been better.
City Of Westlake, FL, on Jan 17, 2023
The con - The wait time to move, but I completely understand the delays. The pro - our builder [name removed] was the absolute best. He always kept us well informed, really looked out for the homes he was building, was a true advocate to help homes move along, etc. We feel so blessed that [name removed] made our experience and wait worth while.
City Of Westlake, FL, on Jan 14, 2023
[name removed] was excellent and I think he has some challenges with contracted employees .. there should be some assitance provided because the workers are not paying attention to details.
City Of Westlake, FL, on Jan 13, 2023
I liked that minto follows up after to correct problems as they occur
City Of Westlake, FL, on Jan 12, 2023
Like: -The ability to visit the design center when needed. -The ability to visit the model homes. -The ability to pick and choose every item for the home. Ex: tile, hardware, cabinets etc. - -The updates from our Builder [name removed] and [name removed]. -The fact that [name removed] and [name removed] were able to step in just a couple months before closing and fix most of the mistakes and sloppy work overlooked by the previous builders. Dislike: The lottery to get a lot. No information nor lot size was given prior. We had no idea our backyard was going to be way smaller than the other communities until our Group A selection. I am extremely unhappy with the quality of work provided by the foreman that [name removed] continues to employ despite the numerous time we pointed out sloppy/ improper performance. We went through three builders before FINALLY getting [name removed] who was responsible for changing our experience from a very negative and stressful one to a more pleasant one. It is unfortunate that we had to go through three different builders to find a person who is clearly dedicated to their job, the customer service and genuinely cares for the proper construction of the build. From our experience and observation it is clear that most employees throughout the entire process are overloaded with work which is definitely a contributing factor to some of our negative experiences. I was very disappointed to learn throughout the process that [name removed] did not use county inspector throughout the build, instead these inspectors were hired by [name removed] which definitely makes the buyer question the integrity of these so called inspections. We were disappointed to see numerous inspected items pass inspection despite showing improprieties. We were very disappointed to continuously and still continue to find inconsistency throughout the build of our home when comparing it to identical model and elevation. For instance garage entry door opening different ways, thermostat location vary and the alarm display location vary. We are very dissatisfied with the quality of the paint. It is extremely cheap quality and non durable. We did not foresee having to hire our own painter to paint the whole interior of the house immediately after closing on a “ new construction build”.
City Of Westlake, FL, on Jan 11, 2023
Our first builder was not very helpful. As we were closer to closing, he was replaced by [name removed] who was very informative and expected perfection for our new home.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
City Of Westlake, on Feb 06, 2023
I think the customer care/warranty service has been very professional and phenomenal. [name removed] and [name removed] have been extremely accommodating, punctual, professional and beyond friendly. This has made the warranty service/customer care process a delight to go through.
City Of Westlake, on Jan 26, 2023
I felt very attended to initially and now feel like we are having to follow up with vendors on our own as nothing is being scheduled. [name removed] is extremely responsive but it’s difficult to be responsible for calling businesses about work orders placed 6 months ago that still haven’t been resolved.
City Of Westlake, on Jan 19, 2023
There is always someone ready to help but some of the issues to be corrected are taking long time for resolution.
City Of Westlake, on Jan 15, 2023
I like how many things are covered under the warranty. The staff has been really nice. It would be helpful to have more transparency around items that need to be fixed. Having a ticketing system that allows me to submit repair’s online and then track the progress to completion would be ideal.
City Of Westlake, on Jan 09, 2023
The companies providing the work have too much work. They often have to reschedule 2 to 3 times before actually arriving at your home to fix whatever it is. Also, all of the interior paint is low quality - any small touch produces marks that can’t be removed.
City Of Westlake, on Dec 24, 2022
The service unfortunately is horrible! It's been a while since we've sent in the list , since we moved in 7 months ago. We understand there is a delay in some inventory, like screens we are still waiting for. But some issues we had are being done and redone again and again so many times, and its only being screwed more and more, like 2x2 wall in master bathroom in particular. It was redone 5-6 times already and still not fixed! And every time we have to wait for each appointment for 3-4 weeks!!! Also big issue were our outlets. They are ridiculous ! You plug in vacuum cleaner and it goes off! You plug in iron- same story. The electrician came 5 times trying to fix it! The quality of material is horrible! Sick and tired of not being able to use my bathroom normally, every time people have to go upstairs to do the work, I clean it , they come again, and it repeats and repeats. I don't get why it can not be done from the first attempt???
City Of Westlake, on Dec 19, 2022
It took 5 months to get anyone to fix tjings that were supposed to be fixed in 30 days. Still waiting on some things to be fixed.
City Of Westlake, on Dec 14, 2022
We really like the rapid response from [name removed] and [name removed]. They have exceeded our expectations in making sure our concerns and issues are addressed. [name removed] and [name removed] also have been very helpful.
City Of Westlake, on Dec 11, 2022
MasterCare has been extremely helpful and responsive to all of my requests. The only main issue is that we have been in our home for 6 months and we still have not gotten our screens installed on our windows and the front window that was broken during construction has yet to be replaced.
City Of Westlake, on Dec 03, 2022
Roof leaking. Water damage in master bedroom. Still missing screens for all windows. Paint quality is terrible. My house looks like it’s been lived in for 2 years instead of 6 months. Exterior electrical outlet doesn’t work.
City Of Westlake, on Oct 19, 2022
The customer care we have received from [name removed] has been exceptional. He is always immediately responsive and attentive whenever we have reached out to him. He is an asset to [name removed] and we appreciate how much he helps us.
City Of Westlake, on Oct 11, 2022
[name removed] and [name removed] were very responsive when it came to handling our home issues. Extremely personable and professional. Always responded in a timely manner.
City Of Westlake, on Sep 30, 2022
Everything, I've had no introduction to the system and my contact person has not even spoken with me. It's been a nightmare as was the building process. My house is still waiting for windows 6 months after closing with several attempts to schedule and lies that window is ordered and never to be replaced. The stove is a joke and the refrigerator is detected because of the configuration of the appliance set up. My sliding door is defective, and no one wishes to address it. I have leaking roof with multiple broken tiles and broken sinks, multiple fractures on wall. The list goes on. There are no words to describe my disappointment
City Of Westlake, on Sep 27, 2022
Customer service is great. [name removed] is very helpful with questions an answers
City Of Westlake, on Sep 21, 2022
Working with keisey has been amazing. She is on top of things as soon as we asked.
City Of Westlake, on Sep 20, 2022
The customer service from rob and [name removed] have been amazing. They’re prompt and answer within minutes every time I reach out to them. They have no issue adapting to the crazy schedules of first responders and have gone above and beyond to help us with anything. If everyone had [name removed] and [name removed] as their go to people this company would have absolutely no issues with loyal customers.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
City Of Westlake, on Feb 01, 2023
Working with MasterCare has been extremely difficult and stressful, but once we were assigned to work with [name removed] things have gone very well.
City Of Westlake, on Jan 30, 2023
It's really hard to summarize the multitude of pros and cons as to our experience with [name removed]. The individuals that we have interacted with, specifically our Sales Person, Builder and Warranty/MasterCare [name removed] have been exceptional. However, the amount of time to remedy deficiencies in the home has been completely unacceptable. To be told that I have to "remind" a contractor to finish a repair or even start it is terrible professional ethic- we are still waiting on items from several calls that have not been remedied and [name removed] has not even stepped up to offer compensation or otherwise in the name of customer service. From this standpoint, I'd say [name removed] has not met their commitment to us and we would be hard-pressed to recommend the builder or have faith in their promises. I hope to hear from an executive from the organization to speak on this because I can't believe that this is how an organization of this caliber conducts business!
City Of Westlake, on Jan 28, 2023
[name removed] and [name removed] went above and beyond to make sure everything in our house was taking care of.
City Of Westlake, on Jan 28, 2023
[name removed] should be fired. He’s a liar. He makes promises then don’t answer his phone.
City Of Westlake, on Jan 28, 2023
[name removed] and [name removed] was great Mintos representative on informing and fixing any issues with our home. The team came in and always followed up with any issue we had.
City Of Westlake, on Jan 27, 2023
Customer Care is excellent. Very impressed with [name removed], [name removed] and [name removed]. Dislike that material and labor issues delayed a lot of things from getting done and wish there would be better interior insulation within the house.
City Of Westlake, on Jan 26, 2023
They are very responsive about getting the issues fixed. It takes a while but they make sure everything gets done.
City Of Westlake, on Jan 24, 2023
[name removed] Builder and community exceeded my expectation. I have family that is living in other [name removed] communities who are very satisfied with [name removed] aswell. Never have i had any problems with minto, they really know how to build happy family with minimal to no issues, they resolve all issues in a timely manner.
City Of Westlake, on Jan 21, 2023
Everything was excellent exceeded my expectations. Build and gorgous home with beautiful features and upgrades. I have recommended many new homeowners who purchased homes in weslake.
City Of Westlake, on Jan 21, 2023
I give all 10’s to [name removed] and [name removed] for coming through for us and being considerate, understanding of my needs. I really appreciate that the guys came by and listen to me and not blow me off. [name removed] returned my phone calls and stuck to his word when he said he would get the job done. I think both guys deserve a bonus for going the extra mile, because your last guys most definitely didn’t.????
City Of Westlake, on Jan 20, 2023
I would expect a much greater quality of home for the price. Although the staff has been AMAZING and problems are getting fixed, there should not have been SO MANY things that need fixing. I have spent an INSANE amount of time scheduling and being home for vendors to fix things that should have been done correctly the first time.
City Of Westlake, on Jan 07, 2023
The process has been very smooth. [name removed] has done an excellent job keeping me informed during the entire process. The staff also makes customer satisfaction a priority.
City Of Westlake, on Jan 06, 2023
It’s been wonderful!! Anytime we needed any assistance, [name removed] and [name removed] were there in a heartbeat! ??
City Of Westlake, on Jan 04, 2023
[name removed] made all the difference for me. He was always very responsive and on top of things whenever needed. From showing up when he was supposed to be on vacation, to unclogging my sink himself. [name removed] got it done promptly, professionally, and enthusiastically. It's no secret there was a few issues with my house after closing, but [name removed] made sure I still had a positive experience and went out of his way to ensure this.
City Of Westlake, on Dec 31, 2022
We still have the following items needed attention: Screen window missing for almost a year when we had the 1st walkthrough with promise to be installed. Sprinkler system has not been complete and water does reach the whole landscaping, Part of shabbery in the back fence unfinished or incompleted, No electric outlet on top of Cabinet kitchen, Felt Pad vents missing, Wet or water on South side of the house need attention and creating moisture and the plant.
City Of Westlake, on Dec 29, 2022
[name removed] and [name removed] were great to work with! Very precise with fixing the minor repairs and worked quickly to fix the issues!
City Of Westlake, on Dec 13, 2022
I loved [name removed] who was very knowledgeable about the home. I loved [name removed] who was extremely diligent alongside [name removed] and [name removed] in helping us with some fixes our home needed.
City Of Westlake, on Dec 13, 2022
The quality of our homes is terrible, and it is a fight to get the work done. It appears as though [name removed] only cares about the reviews and not us. Too many outstanding issues a year later.
City Of Westlake, on Dec 09, 2022
Thé MasterCare service is taking too long to fix issues that need immediate attention. I had moved/closed on my house December 2021 with an unmatched Windows on the elevation and my sliding glass door damaged during installation I just had them fixed last week. I had the house inspected 2 weeks ago I emailed the report to MasterCare no one has reached out to me. I call [name removed] about the situation so far with no answer. My year end final walkthrough is coming up, no one as set up a date with me yet. I am really concerned.