Top Homebuilder Ratings & Reviews

Minto Communities - USA

WestLake

1,326 Homeowner Reviews Completed Jan 2024 - Jul 2025

Overall Satisfaction

4.6
Customers' overall satisfaction
4.8
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Overall Experience

4.9

Purchase Experience

4.9

Home Personalization Experience

4.8

Construction Experience

4.9

Customer Care Experience

5.0

Home Readiness

4.9

Installation & Workmanship

4.7

Community Profile

Our story begins in 1955 with a simple belief: that we could build better places to live, work and play, one home and one relationship at a time. Since then, The Minto Group has successfully built a fully-integrated real estate company that can meet the needs of any individual, family, investor or business. We’ve accomplished a lot over the years, and as we continue to celebrate new ventures, milestones, innovations and investments, we’re always looking ahead to what’s possible. Read on to learn more about our journey over the past 60+ years.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

City of Westlake, on Jul 07, 2025

Extremely helpful and timely in getting issues resolved.

5.0
Verified Homeowner
City of Westlake, on Jul 11, 2025

[Translated from ES] What we liked most is that they are always available to solve any detail, Mr. [name removed] is always available for us

5.0
Verified Homeowner
City of Westlake, FL, on Jul 12, 2025

we bought the top house in the Atlantic collection and seems [name removed] cut corners and used cheap, flat paint (vs eggshell with no option to upgrade), we see many flaws, poor design designs were made in [name removed]'s part which are now being corrected, cheap bathroom fixtures, refrigerator is cheapest model and issues with it, roof wasn't done correctly

4.7
Verified Homeowner
City of Westlake, on Jul 01, 2025

Everyone with [name removed] has been terrific to work with!!

4.9
Verified Homeowner
City of Westlake, FL, on Jul 07, 2025

Everyone was knowledgeable and helpful

5.0
Verified Homeowner
City of Westlake, on Jul 10, 2025

I like the fact that the return promptly missed call and responded to texts accordingly. Homeowners observations and complaints if any are solved or dealt with in a timely manner.

5.0
Verified Homeowner
City of Westlake, on Jun 26, 2025

We loved that all of our issues were resolved pretty quickly. [name removed] did a great job coordinating with all the vendors to resolve the problems

4.9
Verified Homeowner
City of Westlake, FL, on Jul 05, 2025

All was seamless, [name removed] was our builder and he kept us updated with tons of pictures and updates. [name removed] was our sales rep and she was amazing. Also kept us up to date. [name removed] was a breath of fresh air with her amazing personality and made it easy for us to pick out our upgrades. She was amazing I cant say enough about my experience. I can say that it was great as I bought a home in 2023 with Skycove and it did not compare the professional service we received from Mintos. I will recommend [name removed] to all my friends and colleagues. We are over the moon with our new home. Thank you all guys you rock!!

5.0
Verified Homeowner
City of Westlake, on Jul 10, 2025

None

4.7
Verified Homeowner
City of Westlake, on Jun 21, 2025

I have too many issues that were wrong when I moved in to the house. Starting with broken cabinets, leaks in garage utility doors, and bedroom door not installed properly, bathroom mirrors not well installed just to name a few. Those things caused me to take time off from work so I can be home for repairs. It was very inconvenient for me.

3.7
Verified Homeowner
City of Westlake, FL, on Jul 03, 2025

Well Planned process

5.0
Verified Homeowner
City of Westlake, on Jul 05, 2025

Building our home with Minto Communities - USA was a truly seamless and enjoyable experience from start to finish. From the initial design phase to closing day, their team was professional, knowledgeable, and always willing to go the extra mile to make sure we were happy.

5.0
Verified Homeowner
City of Westlake, on Jun 17, 2025

I liked the multiple updates on the entire building process as well as the scheduled check ins.

5.0
Verified Homeowner
City of Westlake, on Jun 26, 2025

What I like the most is our management [name removed], he truly has been outstanding and helpful with any issues that we have and been consistent in checking in on us! truly appreciate him!

5.0
Verified Homeowner
City of Westlake, FL, on Jul 01, 2025

Ability to talk to and access the Building [name removed] Members, communication was exceptional. Dislike the most was my inability to request changes or revisions once contract was signed

5.0
Verified Homeowner
City of Westlake, on Jun 13, 2025

I like the customer service and attention. I dislike (on some cases) the quality of the materials (kitchen cabinets and wall paint) , even that I paid extra money for upgrades.

4.5
Verified Homeowner
City of Westlake, on Jun 23, 2025

Minto completed everything on schedule and was sympathetic when the closing of my condo delayed. They postponed the closing date several times and for that reason I will forever be grateful!

5.0
Verified Homeowner
City of Westlake, FL, on Jul 01, 2025

What I like about the entire process turned out—largely thanks to the contractor joel who show great professionalism From the very first meeting, joel also kept me in the loop with regular updates, and were incredibly responsive whenever I had questions.

5.0
Verified Homeowner
City of Westlake, on Jun 10, 2025

It was wonderful to work with Minto communities - USA. It was our 1st experience as a homebuyer and Minto made this easy and wonderful for us.

4.5
Verified Homeowner
City of Westlake, on Jun 21, 2025

During the whole process MINTO always resolved any question or issues right away

5.0
Verified Homeowner
City of Westlake, FL, on Jul 01, 2025

[name removed] was by far the best part of our entire experience. Even with the unexpected obstacles we faced during the closing process, he was always there to support us and kept checking in—even after we had moved in. His dedication, professionalism, and genuine care made all the difference. [name removed] is truly a standout, and in our opinion, the best that [name removed] has to offer!

4.7
Verified Homeowner
City of Westlake, on Jun 05, 2025

Kristen has been great through the process of any issues that have come up during this last almost year.

4.9
Verified Homeowner
City of Westlake, on Jun 12, 2025

Everything went smooth

5.0
Verified Homeowner
City of Westlake, FL, on Jun 30, 2025

No problems at all with the purchase experience.

5.0
Verified Homeowner
City of Westlake, on May 26, 2025

Joe, Marcel, and Yamilet made the entire experience incredible. 10/10!

5.0
Verified Homeowner
City of Westlake, on Jun 04, 2025

Front double doors are very weak. They open inwards and are not very secure.

4.5
Verified Homeowner
City of Westlake, FL, on Jun 28, 2025

Dislike: We were disappointed because few things were up for paid options when they were supposed to me mandated for any home. For example: gutters, garage remote key, soap dispensing hole by the kitchen(I know it sounds silly, but we were really taken aback.)

4.3
Verified Homeowner
City of Westlake, on May 21, 2025

Mintoo has delivered well oir second property in westlake on time with professionalism. We are happy with the overall experience.

5.0
Verified Homeowner
City of Westlake, on Jun 03, 2025

Na

4.7
Verified Homeowner
City of Westlake, FL, on Jun 25, 2025

Everything went smoothly.

5.0
Verified Homeowner
City of Westlake, on May 20, 2025

Great follow up from the team

5.0
Verified Homeowner
City of Westlake, on Jun 03, 2025

It’s was good ?? experience

5.0
Verified Homeowner
City of Westlake, FL, on Jun 25, 2025

[name removed] the construction supervisor was amazing so was Yamilett.

5.0
Verified Homeowner
City of Westlake, on May 13, 2025

I loved the prompt, communication that Kelsey has provided this past months to us. She’s responded with Courtesy, patience and cared for every problem like if it was her problem. We are happy to know that she values us and cares for making sure that we are happy homeowners.

4.9
Verified Homeowner
City of Westlake, on May 27, 2025

Love it, incredible good experience

4.6
Verified Homeowner
City of Westlake, FL, on Jun 23, 2025

[name removed] and [name removed] were both very knowledgeable and made the buying l/building experience easy and smooth.

5.0
Verified Homeowner
City of Westlake, on May 12, 2025

Prompt and decisive response to all of my questions and concerns

5.0
Verified Homeowner
City of Westlake, on May 24, 2025

HVAC was under sized and created mold issue in attic. Repair upgrade created an inconvenience. But was fixed.

4.9
Verified Homeowner
City of Westlake, FL, on Jun 23, 2025

[name removed] and [name removed] made everything so easy and amazing. They go above and beyond.

5.0
Verified Homeowner
City of Westlake, on May 08, 2025

I like the fact that my home was ready before the time of completion. I like the fact that concerns were address at or during closing.

4.8
Verified Homeowner
City of Westlake, on May 22, 2025

I liked that everything ran smoothly and in a timely matter

5.0
Verified Homeowner
City of Westlake, FL, on Jun 21, 2025

I liked the overall experience very much from all who I had contact with

5.0
Verified Homeowner
City of Westlake, on May 06, 2025

I like the customer service. I feel like the quality of certain aspects of the home such as the interior paint and kitchen cabinets could be better.

4.7
Verified Homeowner
City of Westlake, on May 21, 2025

Love the entire staff.

4.7
Verified Homeowner
City of Westlake, FL, on Jun 19, 2025

Like: builder [name removed], he was great and very prepared, punctual and followed up frequently. Disliked: sales agent [name removed], bad communication and was either not very informed of all available programs that [name removed] and [name removed] have available, or just did not care to share with us.

4.5
Verified Homeowner
City of Westlake, on May 19, 2025

I love my forever home.

4.9
Verified Homeowner
City of Westlake, on Apr 30, 2025

some challenges with closing date but it was eventually resolved

5.0
Verified Homeowner
City of Westlake, FL, on Jun 17, 2025

I liked how attentive [name removed] and [name removed] were. They always checked in and kept me updated throughout the whole process.

4.9
Verified Homeowner
City of Westlake, on May 15, 2025

Everything is great

5.0
Verified Homeowner
City of Westlake, FL, on Jun 17, 2025

[name removed] and [name removed] were just amazing every step of the way!

5.0
Verified Homeowner
City of Westlake, on Apr 28, 2025

i cant say i dislike anything about our experience with Minto Communities - USA.

5.0
Verified Homeowner
City of Westlake, on Apr 12, 2025

What I like most is the service I received with the warranty. It is excellent! What I dislike the most is the HOA. Their rules don’t make any sense and they seem to work only to make our lives difficult. When you need help, they are slow to respond.

4.9
Verified Homeowner
City of Westlake, FL, on Jun 15, 2025

Chris Gustafson kept us updated, he was in constant communication. He provided us with updates on the progress on our home regularly & was always kind and helpful as well as readily accessible to us.

5.0
Verified Homeowner
City of Westlake, on May 13, 2025

My home had mold within 3 months of us moving in. Our MasterCare rep. is Kelsey and she's been very good working with us. However, there's only so much she can do when vendors are involved. After our insulation was re-installed, we had Preferred Air come in to re-install the a/c units and do some overall checking and they confirmed that food/trash was left in our attic. I gotta say, the quality of vendors being chosen/used by Minto seems to be more for saving money than it is for quality of work.

4.4
Verified Homeowner
City of Westlake, on May 10, 2025

The entire process was great, from sales to design to the build and post sales support

4.9
Verified Homeowner
City of Westlake, on Apr 08, 2025

Easy communication

5.0
Verified Homeowner
City of Westlake, FL, on Jun 15, 2025

No issues at all. Everything went great. Stefane and Yamilet are amazing! I can't thank them enough for being so efficient and hands-on throughout this process. However, I wish we had more guest parking in my community.

5.0
Verified Homeowner
City of Westlake, on Apr 07, 2025

Our sales rep Yami, our designer Breena, project manager Geeta, and warranty specialist Kelsey have all been amazing to work with. You have a wonderful team!!!

5.0
Verified Homeowner
City of Westlake, on May 08, 2025

Working with all the people involved in building our home, everyone has been great every step of the way.

5.0
Verified Homeowner
City of Westlake, FL, on Jun 12, 2025

The greetings I received from day 1 was exceptional. Lesley was very professional. friendly and accommodating. Alex, Awesome guy!...He txt me, sends pictures, called me explained every step of the process. He is patient and accommodating. A real asset to Minto Communities. If I must say, I wish the garage was a bit larger...:)) and we could use a back yard like the first set of townhouses...

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

City of Westlake, FL, on Jul 12, 2025

we bought the top house in the Atlantic collection and seems [name removed] cut corners and used cheap, flat paint (vs eggshell with no option to upgrade), we see many flaws, poor design designs were made in [name removed]'s part which are now being corrected, cheap bathroom fixtures, refrigerator is cheapest model and issues with it, roof wasn't done correctly

4.7
Verified Homeowner
City of Westlake, FL, on Jul 07, 2025

Everyone was knowledgeable and helpful

5.0
Verified Homeowner
City of Westlake, FL, on Jul 05, 2025

All was seamless, [name removed] was our builder and he kept us updated with tons of pictures and updates. [name removed] was our sales rep and she was amazing. Also kept us up to date. [name removed] was a breath of fresh air with her amazing personality and made it easy for us to pick out our upgrades. She was amazing I cant say enough about my experience. I can say that it was great as I bought a home in 2023 with Skycove and it did not compare the professional service we received from Mintos. I will recommend [name removed] to all my friends and colleagues. We are over the moon with our new home. Thank you all guys you rock!!

5.0
Verified Homeowner
City of Westlake, FL, on Jul 03, 2025

Well Planned process

5.0
Verified Homeowner
City of Westlake, FL, on Jul 01, 2025

Ability to talk to and access the Building [name removed] Members, communication was exceptional. Dislike the most was my inability to request changes or revisions once contract was signed

5.0
Verified Homeowner
City of Westlake, FL, on Jul 01, 2025

What I like about the entire process turned out—largely thanks to the contractor joel who show great professionalism From the very first meeting, joel also kept me in the loop with regular updates, and were incredibly responsive whenever I had questions.

5.0
Verified Homeowner
City of Westlake, FL, on Jul 01, 2025

[name removed] was by far the best part of our entire experience. Even with the unexpected obstacles we faced during the closing process, he was always there to support us and kept checking in—even after we had moved in. His dedication, professionalism, and genuine care made all the difference. [name removed] is truly a standout, and in our opinion, the best that [name removed] has to offer!

4.7
Verified Homeowner
City of Westlake, FL, on Jun 30, 2025

No problems at all with the purchase experience.

5.0
Verified Homeowner
City of Westlake, FL, on Jun 28, 2025

Dislike: We were disappointed because few things were up for paid options when they were supposed to me mandated for any home. For example: gutters, garage remote key, soap dispensing hole by the kitchen(I know it sounds silly, but we were really taken aback.)

4.3
Verified Homeowner
City of Westlake, FL, on Jun 25, 2025

Everything went smoothly.

5.0
Verified Homeowner
City of Westlake, FL, on Jun 25, 2025

[name removed] the construction supervisor was amazing so was Yamilett.

5.0
Verified Homeowner
City of Westlake, FL, on Jun 23, 2025

[name removed] and [name removed] were both very knowledgeable and made the buying l/building experience easy and smooth.

5.0
Verified Homeowner
City of Westlake, FL, on Jun 23, 2025

[name removed] and [name removed] made everything so easy and amazing. They go above and beyond.

5.0
Verified Homeowner
City of Westlake, FL, on Jun 21, 2025

I liked the overall experience very much from all who I had contact with

5.0
Verified Homeowner
City of Westlake, FL, on Jun 19, 2025

Like: builder [name removed], he was great and very prepared, punctual and followed up frequently. Disliked: sales agent [name removed], bad communication and was either not very informed of all available programs that [name removed] and [name removed] have available, or just did not care to share with us.

4.5
Verified Homeowner
City of Westlake, FL, on Jun 17, 2025

I liked how attentive [name removed] and [name removed] were. They always checked in and kept me updated throughout the whole process.

4.9
Verified Homeowner
City of Westlake, FL, on Jun 17, 2025

[name removed] and [name removed] were just amazing every step of the way!

5.0
Verified Homeowner
City of Westlake, FL, on Jun 15, 2025

Chris Gustafson kept us updated, he was in constant communication. He provided us with updates on the progress on our home regularly & was always kind and helpful as well as readily accessible to us.

5.0
Verified Homeowner
City of Westlake, FL, on Jun 15, 2025

No issues at all. Everything went great. Stefane and Yamilet are amazing! I can't thank them enough for being so efficient and hands-on throughout this process. However, I wish we had more guest parking in my community.

5.0
Verified Homeowner
City of Westlake, FL, on Jun 12, 2025

The greetings I received from day 1 was exceptional. Lesley was very professional. friendly and accommodating. Alex, Awesome guy!...He txt me, sends pictures, called me explained every step of the process. He is patient and accommodating. A real asset to Minto Communities. If I must say, I wish the garage was a bit larger...:)) and we could use a back yard like the first set of townhouses...

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

City of Westlake, on Jul 11, 2025

[Translated from ES] What we liked most is that they are always available to solve any detail, Mr. [name removed] is always available for us

5.0
Verified Homeowner
City of Westlake, on Jul 10, 2025

I like the fact that the return promptly missed call and responded to texts accordingly. Homeowners observations and complaints if any are solved or dealt with in a timely manner.

5.0
Verified Homeowner
City of Westlake, on Jul 10, 2025

None

4.7
Verified Homeowner
City of Westlake, on Jul 05, 2025

Building our home with Minto Communities - USA was a truly seamless and enjoyable experience from start to finish. From the initial design phase to closing day, their team was professional, knowledgeable, and always willing to go the extra mile to make sure we were happy.

5.0
Verified Homeowner
City of Westlake, on Jun 26, 2025

What I like the most is our management [name removed], he truly has been outstanding and helpful with any issues that we have and been consistent in checking in on us! truly appreciate him!

5.0
Verified Homeowner
City of Westlake, on Jun 23, 2025

Minto completed everything on schedule and was sympathetic when the closing of my condo delayed. They postponed the closing date several times and for that reason I will forever be grateful!

5.0
Verified Homeowner
City of Westlake, on Jun 21, 2025

During the whole process MINTO always resolved any question or issues right away

5.0
Verified Homeowner
City of Westlake, on Jun 12, 2025

Everything went smooth

5.0
Verified Homeowner
City of Westlake, on May 26, 2025

Joe, Marcel, and Yamilet made the entire experience incredible. 10/10!

5.0
Verified Homeowner
City of Westlake, on May 21, 2025

Mintoo has delivered well oir second property in westlake on time with professionalism. We are happy with the overall experience.

5.0
Verified Homeowner
City of Westlake, on May 20, 2025

Great follow up from the team

5.0
Verified Homeowner
City of Westlake, on May 13, 2025

I loved the prompt, communication that Kelsey has provided this past months to us. She’s responded with Courtesy, patience and cared for every problem like if it was her problem. We are happy to know that she values us and cares for making sure that we are happy homeowners.

4.9
Verified Homeowner
City of Westlake, on May 12, 2025

Prompt and decisive response to all of my questions and concerns

5.0
Verified Homeowner
City of Westlake, on May 08, 2025

I like the fact that my home was ready before the time of completion. I like the fact that concerns were address at or during closing.

4.8
Verified Homeowner
City of Westlake, on May 06, 2025

I like the customer service. I feel like the quality of certain aspects of the home such as the interior paint and kitchen cabinets could be better.

4.7
Verified Homeowner
City of Westlake, on Apr 30, 2025

some challenges with closing date but it was eventually resolved

5.0
Verified Homeowner
City of Westlake, on Apr 28, 2025

i cant say i dislike anything about our experience with Minto Communities - USA.

5.0
Verified Homeowner
City of Westlake, on Apr 12, 2025

What I like most is the service I received with the warranty. It is excellent! What I dislike the most is the HOA. Their rules don’t make any sense and they seem to work only to make our lives difficult. When you need help, they are slow to respond.

4.9
Verified Homeowner
City of Westlake, on Apr 08, 2025

Easy communication

5.0
Verified Homeowner
City of Westlake, on Apr 07, 2025

Our sales rep Yami, our designer Breena, project manager Geeta, and warranty specialist Kelsey have all been amazing to work with. You have a wonderful team!!!

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

City of Westlake, on Jul 07, 2025

Extremely helpful and timely in getting issues resolved.

5.0
Verified Homeowner
City of Westlake, on Jul 01, 2025

Everyone with [name removed] has been terrific to work with!!

4.9
Verified Homeowner
City of Westlake, on Jun 26, 2025

We loved that all of our issues were resolved pretty quickly. [name removed] did a great job coordinating with all the vendors to resolve the problems

4.9
Verified Homeowner
City of Westlake, on Jun 21, 2025

I have too many issues that were wrong when I moved in to the house. Starting with broken cabinets, leaks in garage utility doors, and bedroom door not installed properly, bathroom mirrors not well installed just to name a few. Those things caused me to take time off from work so I can be home for repairs. It was very inconvenient for me.

3.7
Verified Homeowner
City of Westlake, on Jun 17, 2025

I liked the multiple updates on the entire building process as well as the scheduled check ins.

5.0
Verified Homeowner
City of Westlake, on Jun 13, 2025

I like the customer service and attention. I dislike (on some cases) the quality of the materials (kitchen cabinets and wall paint) , even that I paid extra money for upgrades.

4.5
Verified Homeowner
City of Westlake, on Jun 10, 2025

It was wonderful to work with Minto communities - USA. It was our 1st experience as a homebuyer and Minto made this easy and wonderful for us.

4.5
Verified Homeowner
City of Westlake, on Jun 05, 2025

Kristen has been great through the process of any issues that have come up during this last almost year.

4.9
Verified Homeowner
City of Westlake, on Jun 04, 2025

Front double doors are very weak. They open inwards and are not very secure.

4.5
Verified Homeowner
City of Westlake, on Jun 03, 2025

Na

4.7
Verified Homeowner
City of Westlake, on Jun 03, 2025

It’s was good ?? experience

5.0
Verified Homeowner
City of Westlake, on May 27, 2025

Love it, incredible good experience

4.6
Verified Homeowner
City of Westlake, on May 24, 2025

HVAC was under sized and created mold issue in attic. Repair upgrade created an inconvenience. But was fixed.

4.9
Verified Homeowner
City of Westlake, on May 22, 2025

I liked that everything ran smoothly and in a timely matter

5.0
Verified Homeowner
City of Westlake, on May 21, 2025

Love the entire staff.

4.7
Verified Homeowner
City of Westlake, on May 19, 2025

I love my forever home.

4.9
Verified Homeowner
City of Westlake, on May 15, 2025

Everything is great

5.0
Verified Homeowner
City of Westlake, on May 13, 2025

My home had mold within 3 months of us moving in. Our MasterCare rep. is Kelsey and she's been very good working with us. However, there's only so much she can do when vendors are involved. After our insulation was re-installed, we had Preferred Air come in to re-install the a/c units and do some overall checking and they confirmed that food/trash was left in our attic. I gotta say, the quality of vendors being chosen/used by Minto seems to be more for saving money than it is for quality of work.

4.4
Verified Homeowner
City of Westlake, on May 10, 2025

The entire process was great, from sales to design to the build and post sales support

4.9
Verified Homeowner
City of Westlake, on May 08, 2025

Working with all the people involved in building our home, everyone has been great every step of the way.

5.0
Verified Homeowner