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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
City Of Westlake, on Feb 23, 2021
Thank god for [name removed]. If it wasn’t for him I would have a different view of [name removed].
City Of Westlake, on Feb 22, 2021
The only thing that we were not happy with was the construction traffic on our street. We understand that house are being build. But, both sides of the road being blocked made it difficult at time to get out of our street.
City Of Westlake, on Feb 19, 2021
Workers on new homes within community seem not to care that people are living within the community, alcohol drinking while on the job, trucks and cars parked to where residents cannot get by safely!
City Of Westlake, on Feb 12, 2021
no one return calls ... the quality of workmanship is not good .imagine I never had my 30 days walk thru since march 2019 closing. I did an appraisal on my home to refinance and could not close because the sq ft I am told my home has and the sq ft recorded in the city is different. no one from [name removed] has tried to assist with this ... I have left numerous messages to discuss two lights never had a response . i also do not think it right that [name removed] restrict its clients from using their own financing. ...
City Of Westlake, on Feb 04, 2021
I loved the attention received from the very start from [name removed]. Wonderful personality, patient, and helpful. [name removed] the builder walked me through every step and was helpful as well. [name removed], my Master care rep is excellent. Don't have enough space to write and describe how wonderful of an experience he made of what is suppose to be the worst part. Always ensured that any issue would be covered and was confident of the quality of the home that was built. Really a pleasure working with this group.
City Of Westlake, on Feb 04, 2021
I liked the zest with which Mr. [name removed] assisted me in correcting or repairing all my minor problems with the house. He was always very respectable, courteous and timely.
City Of Westlake, on Feb 01, 2021
Over all great community and friendly staff.
City Of Westlake, on Jan 24, 2021
Quality of homes are great. But we would like to have shopping areas around [name removed]. This was a promise when we purchased our home.
City Of Westlake, on Jan 22, 2021
Still have some work to be completed....seems communication with [name removed] stopped. Don’t know why but I assume they are insanely busy. Just would be nice to have them respond to my email and phone calls
City Of Westlake, on Jan 10, 2021
I like the quality of the house and the organization of the work team.
City Of Westlake, on Jan 07, 2021
Overall great build. Was pleased with my frame walk to see the clean work at rough installation. [name removed] and [name removed] were great team members.
City Of Westlake, on Dec 19, 2020
I liked the attention to detail and the follow up of the project Manage [name removed]. He went above and beyond our expectations.
City Of Westlake, on Dec 19, 2020
I like how [name removed] works with you to fix/correct any issues you have with your new home.
City Of Westlake, on Dec 16, 2020
First, I feel save and peace of mind knowing that the house I live in meets the construction code for hurricane. I love this house and the floor plan with its amazing lake view. Working from home I enjoy it every day. The community is always looking out for the neighbors satisfaction, I can feel it in every call or contact I made.
City Of Westlake, on Dec 01, 2020
We loved the experience of seeing our home built from the ground up. Although there are a lot of visual defects, [name removed] has brought our confidence and trust in Minto back up.
City Of Westlake, on Nov 29, 2020
Water collecting between the houses; when we have heavy rainfalls, the water is coming through the sliding glass doors; my kitchen pantry doors have reported to [name removed] to b replaced and has not been attended to for nearly one year now.
City Of Westlake, on Oct 20, 2020
Most has been fine, warranty work on faulty tiles on floors and bathrooms has been very frustrating. Three trips so far to fix things and it's not yet complete.
City Of Westlake, on Oct 20, 2020
The prompt and courteous follow up service. [name removed] was very pleasant and honest in my dealing with him. He's a good ambassador for [name removed]. He realized some of the sod had died in my backyard, had it replaced immediately.
City Of Westlake, on Oct 15, 2020
Replacing washer and dryer was exhausting. However, ultimately successful and appreciated. Having our inspection next week.
City Of Westlake, on Oct 14, 2020
[name removed] is amazing and makes you feel like family. His attention to detail and quick response makes the whole process flawless. All issues were and are mitigated quickly and done professionally.
City Of Westlake, on Oct 12, 2020
We haven’t had a bad experience. Small issues have come up but when we call they are addressed and fixed in a very timely manner.
City Of Westlake, on Oct 09, 2020
The warranty is good, but I wish Mintos could screen the lanai for the mosquito in the back. And it should be included in price of the home.
City Of Westlake, on Sep 21, 2020
[name removed] from MasterCare is Absolutely amazing. He continually goaes above and beyond to resolve our issues and make sure we are satisfied. The subcontractors hired by [name removed] are subpar, [name removed] does his best to handle them but at the end of the day the issues lies with the poor quality of contractors then it does with [name removed].
City Of Westlake, on Sep 18, 2020
Side yard water problems! Constantly wet requardless of the weather
City Of Westlake, on Sep 18, 2020
Everything has been perfect [name removed] is amazing in getting things done
City Of Westlake, on Sep 15, 2020
[name removed] is fantastic, we are extremely happy with all of his help. He is always available when we have questions about anything. A great asset to [name removed].
City Of Westlake, on Sep 14, 2020
My rep [name removed] is very responsive and patient.
City Of Westlake, on Sep 13, 2020
I disliked the fact that on my move in date my house was never cleaned and the things were not finished. They never installed my kitchen drawer tracks properly. Things are making noise in my attic. I have been in this house only since March and the A/C unit already went down. The dishwasher was never installed balanced and now won’t close and I will have to wait 2 more weeks for my MasterCare appt to fix these things.
City Of Westlake, on Sep 11, 2020
[name removed] is very professional and friendly. He has been wonderful to work with.
City Of Westlake, on Aug 22, 2020
[name removed] and his team are amazing! We are very happy with his response and work ethic. For the work to be touched up with our home we are pleased with the results of what has been completed so far.
City Of Westlake, on Aug 10, 2020
Admits the covid pandemic [name removed] has been able to have all our needs met.
City Of Westlake, on Aug 05, 2020
In the beginning we encountered various issues that were not being resolved. However once we were paired up with [name removed] everything was completed in a timely manner and to our satisfaction.
City Of Westlake, on Aug 04, 2020
Our customer service through Master Care has been very nice. [name removed] was informed, friendly and helpful.
City Of Westlake, FL, on Sep 06, 2018
[removed] was amazing in walking me through the purchase of my new home. She made herself available for all questions and was very honest in her answers to me. I wish that every home buyer had the opportunity to have [removed] as there sales consultant.
City Of Westlake, FL, on Sep 04, 2018
process was smooth and easy. Sales staff as well as well as builder supervisor always returning calls whenwe had any questons.
City Of Westlake, FL, on Sep 03, 2018
I was able to furnish my home the way I wanted. The Project Manager was great ([removed]). However the workers hired by Minto are the worst. Master Care and I are working together to rectify 15 different issues still outstanding to my home. Some of the items I am still waiting to be fixed since July 27. Minto needs to really look on who they hire.
City Of Westlake, FL, on Aug 03, 2018
From Day one, [removed] went above and beyond to satisfy our needs.
City Of Westlake, FL, on Aug 02, 2018
The contract experience was excellent.The move-in was not perfect but acceptable due to Minto rushing the home constructions which is what caused th eissues we had.
City Of Westlake, FL, on Jul 29, 2018
Everyone was ready and willing to help whenever we had questions!
City Of Westlake, FL, on Jul 27, 2018
I loved the open communication from the salesperson ([removed]) to the Construction Superintendent ([removed]). The home is beautiful and the neighborhood is progressing nicely. Having someone you can trust to update and answer your questions and help with worries is key in this situation. We had the best of the representatives working with us.
City Of Westlake, FL, on Jul 26, 2018
It was a very satisfying and exciting experience! We’ve never built a new home before so didn’t know what to expect, but would do it all over again with Minto!
City Of Westlake, FL, on Jul 14, 2018
There was transparency throughout the process. From the lender to sales representative to the builder, we always had someone showing us a new phase or giving us the plan for the next step. It kept the evolution of our home exciting, watching it come to fruition!
City Of Westlake, FL, on Jul 08, 2018
The involvement that [removed] had in our experience is immeasurable. If we ever needed anything, she was always there to answer us. Having that comfort level with her was amazing, and definitely kept our minds at ease.
City Of Westlake, FL, on Jul 04, 2018
Hello We want ,personally, thank Mrs. [removed] The kind assistance and even personally in all aspects of purchasing and selecting products for the home. We acquired last year the LOT 103 in 16024 Whippoorwill Circle, City Of [removed], FL 33470 Since the first Day Mrs. [removed] Helped us greatly in all areas, I want to specify emphasize that communication between your company and us, were by Emails, Web conferencing. we live are in another country within a time difference between us of 7 hours ahead of you. Therefore, the communications were in the middle of the night, for you Despite the time difference we received The right answer and accurately in hours and days that most employees in the stat are not working. She Provided a timely response to my questions Was reliable and met commitments Treated me in a courteous and respectful manner Kept me updated about cut-off dates for selecting options or upgrades without my having to ask
City Of Westlake, FL, on Jun 18, 2018
*Consistent communication / *Good customer service / *Providing a thorough understanding of documents during closing / *Ability to get all of my questions answered in a timely manner / *Explaining every step of the process along the way / *Attention to details / *[removed], [removed], [removed], [removed], the [removed] [removed] Representative, and [removed] made this home buying experience for me the best one I have experienced (and this is my 3rd home purchase) because of their accessibility, professionalism, patience, and knowledge of the process.
City Of Westlake, FL, on Jun 18, 2018
Home builder (mike) was really very helpful he always responds all our questions anytime, he helped us to close the process the soonest possible,he's great, excellent services very high recommended
City Of Westlake, FL, on Jun 14, 2018
The quality of the home and the responsiveness of the staff involved in the home building process.
City Of Westlake, FL, on Jun 12, 2018
The Minto experience was super pleasant. I was surprised by how attentive the builders were. They provided excellent updates on the house during construction on a very regular basis which made us as home buyers very comfortable.
City Of Westlake, FL, on May 20, 2018
I light that [removed] responded to all my request for repairs
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
City Of Westlake, FL, on Sep 06, 2018
[removed] was amazing in walking me through the purchase of my new home. She made herself available for all questions and was very honest in her answers to me. I wish that every home buyer had the opportunity to have [removed] as there sales consultant.
City Of Westlake, FL, on Sep 04, 2018
process was smooth and easy. Sales staff as well as well as builder supervisor always returning calls whenwe had any questons.
City Of Westlake, FL, on Sep 03, 2018
I was able to furnish my home the way I wanted. The Project Manager was great ([removed]). However the workers hired by Minto are the worst. Master Care and I are working together to rectify 15 different issues still outstanding to my home. Some of the items I am still waiting to be fixed since July 27. Minto needs to really look on who they hire.
City Of Westlake, FL, on Aug 03, 2018
From Day one, [removed] went above and beyond to satisfy our needs.
City Of Westlake, FL, on Aug 02, 2018
The contract experience was excellent.The move-in was not perfect but acceptable due to Minto rushing the home constructions which is what caused th eissues we had.
City Of Westlake, FL, on Jul 29, 2018
Everyone was ready and willing to help whenever we had questions!
City Of Westlake, FL, on Jul 27, 2018
I loved the open communication from the salesperson ([removed]) to the Construction Superintendent ([removed]). The home is beautiful and the neighborhood is progressing nicely. Having someone you can trust to update and answer your questions and help with worries is key in this situation. We had the best of the representatives working with us.
City Of Westlake, FL, on Jul 26, 2018
It was a very satisfying and exciting experience! We’ve never built a new home before so didn’t know what to expect, but would do it all over again with Minto!
City Of Westlake, FL, on Jul 14, 2018
There was transparency throughout the process. From the lender to sales representative to the builder, we always had someone showing us a new phase or giving us the plan for the next step. It kept the evolution of our home exciting, watching it come to fruition!
City Of Westlake, FL, on Jul 08, 2018
The involvement that [removed] had in our experience is immeasurable. If we ever needed anything, she was always there to answer us. Having that comfort level with her was amazing, and definitely kept our minds at ease.
City Of Westlake, FL, on Jul 04, 2018
Hello We want ,personally, thank Mrs. [removed] The kind assistance and even personally in all aspects of purchasing and selecting products for the home. We acquired last year the LOT 103 in 16024 Whippoorwill Circle, City Of [removed], FL 33470 Since the first Day Mrs. [removed] Helped us greatly in all areas, I want to specify emphasize that communication between your company and us, were by Emails, Web conferencing. we live are in another country within a time difference between us of 7 hours ahead of you. Therefore, the communications were in the middle of the night, for you Despite the time difference we received The right answer and accurately in hours and days that most employees in the stat are not working. She Provided a timely response to my questions Was reliable and met commitments Treated me in a courteous and respectful manner Kept me updated about cut-off dates for selecting options or upgrades without my having to ask
City Of Westlake, FL, on Jun 18, 2018
*Consistent communication / *Good customer service / *Providing a thorough understanding of documents during closing / *Ability to get all of my questions answered in a timely manner / *Explaining every step of the process along the way / *Attention to details / *[removed], [removed], [removed], [removed], the [removed] [removed] Representative, and [removed] made this home buying experience for me the best one I have experienced (and this is my 3rd home purchase) because of their accessibility, professionalism, patience, and knowledge of the process.
City Of Westlake, FL, on Jun 18, 2018
Home builder (mike) was really very helpful he always responds all our questions anytime, he helped us to close the process the soonest possible,he's great, excellent services very high recommended
City Of Westlake, FL, on Jun 14, 2018
The quality of the home and the responsiveness of the staff involved in the home building process.
City Of Westlake, FL, on Jun 12, 2018
The Minto experience was super pleasant. I was surprised by how attentive the builders were. They provided excellent updates on the house during construction on a very regular basis which made us as home buyers very comfortable.
City Of Westlake, FL, on May 20, 2018
I light that [removed] responded to all my request for repairs
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
City Of Westlake, on Oct 20, 2020
Most has been fine, warranty work on faulty tiles on floors and bathrooms has been very frustrating. Three trips so far to fix things and it's not yet complete.
City Of Westlake, on Oct 20, 2020
The prompt and courteous follow up service. [name removed] was very pleasant and honest in my dealing with him. He's a good ambassador for [name removed]. He realized some of the sod had died in my backyard, had it replaced immediately.
City Of Westlake, on Oct 15, 2020
Replacing washer and dryer was exhausting. However, ultimately successful and appreciated. Having our inspection next week.
City Of Westlake, on Oct 14, 2020
[name removed] is amazing and makes you feel like family. His attention to detail and quick response makes the whole process flawless. All issues were and are mitigated quickly and done professionally.
City Of Westlake, on Oct 12, 2020
We haven’t had a bad experience. Small issues have come up but when we call they are addressed and fixed in a very timely manner.
City Of Westlake, on Oct 09, 2020
The warranty is good, but I wish Mintos could screen the lanai for the mosquito in the back. And it should be included in price of the home.
City Of Westlake, on Sep 21, 2020
[name removed] from MasterCare is Absolutely amazing. He continually goaes above and beyond to resolve our issues and make sure we are satisfied. The subcontractors hired by [name removed] are subpar, [name removed] does his best to handle them but at the end of the day the issues lies with the poor quality of contractors then it does with [name removed].
City Of Westlake, on Sep 18, 2020
Side yard water problems! Constantly wet requardless of the weather
City Of Westlake, on Sep 18, 2020
Everything has been perfect [name removed] is amazing in getting things done
City Of Westlake, on Sep 15, 2020
[name removed] is fantastic, we are extremely happy with all of his help. He is always available when we have questions about anything. A great asset to [name removed].
City Of Westlake, on Sep 14, 2020
My rep [name removed] is very responsive and patient.
City Of Westlake, on Sep 13, 2020
I disliked the fact that on my move in date my house was never cleaned and the things were not finished. They never installed my kitchen drawer tracks properly. Things are making noise in my attic. I have been in this house only since March and the A/C unit already went down. The dishwasher was never installed balanced and now won’t close and I will have to wait 2 more weeks for my MasterCare appt to fix these things.
City Of Westlake, on Sep 11, 2020
[name removed] is very professional and friendly. He has been wonderful to work with.
City Of Westlake, on Aug 22, 2020
[name removed] and his team are amazing! We are very happy with his response and work ethic. For the work to be touched up with our home we are pleased with the results of what has been completed so far.
City Of Westlake, on Aug 10, 2020
Admits the covid pandemic [name removed] has been able to have all our needs met.
City Of Westlake, on Aug 05, 2020
In the beginning we encountered various issues that were not being resolved. However once we were paired up with [name removed] everything was completed in a timely manner and to our satisfaction.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
City Of Westlake, on Feb 23, 2021
Thank god for [name removed]. If it wasn’t for him I would have a different view of [name removed].
City Of Westlake, on Feb 22, 2021
The only thing that we were not happy with was the construction traffic on our street. We understand that house are being build. But, both sides of the road being blocked made it difficult at time to get out of our street.
City Of Westlake, on Feb 19, 2021
Workers on new homes within community seem not to care that people are living within the community, alcohol drinking while on the job, trucks and cars parked to where residents cannot get by safely!
City Of Westlake, on Feb 12, 2021
no one return calls ... the quality of workmanship is not good .imagine I never had my 30 days walk thru since march 2019 closing. I did an appraisal on my home to refinance and could not close because the sq ft I am told my home has and the sq ft recorded in the city is different. no one from [name removed] has tried to assist with this ... I have left numerous messages to discuss two lights never had a response . i also do not think it right that [name removed] restrict its clients from using their own financing. ...
City Of Westlake, on Feb 04, 2021
I loved the attention received from the very start from [name removed]. Wonderful personality, patient, and helpful. [name removed] the builder walked me through every step and was helpful as well. [name removed], my Master care rep is excellent. Don't have enough space to write and describe how wonderful of an experience he made of what is suppose to be the worst part. Always ensured that any issue would be covered and was confident of the quality of the home that was built. Really a pleasure working with this group.
City Of Westlake, on Feb 04, 2021
I liked the zest with which Mr. [name removed] assisted me in correcting or repairing all my minor problems with the house. He was always very respectable, courteous and timely.
City Of Westlake, on Feb 01, 2021
Over all great community and friendly staff.
City Of Westlake, on Jan 24, 2021
Quality of homes are great. But we would like to have shopping areas around [name removed]. This was a promise when we purchased our home.
City Of Westlake, on Jan 22, 2021
Still have some work to be completed....seems communication with [name removed] stopped. Don’t know why but I assume they are insanely busy. Just would be nice to have them respond to my email and phone calls
City Of Westlake, on Jan 10, 2021
I like the quality of the house and the organization of the work team.
City Of Westlake, on Jan 07, 2021
Overall great build. Was pleased with my frame walk to see the clean work at rough installation. [name removed] and [name removed] were great team members.
City Of Westlake, on Dec 19, 2020
I liked the attention to detail and the follow up of the project Manage [name removed]. He went above and beyond our expectations.
City Of Westlake, on Dec 19, 2020
I like how [name removed] works with you to fix/correct any issues you have with your new home.
City Of Westlake, on Dec 16, 2020
First, I feel save and peace of mind knowing that the house I live in meets the construction code for hurricane. I love this house and the floor plan with its amazing lake view. Working from home I enjoy it every day. The community is always looking out for the neighbors satisfaction, I can feel it in every call or contact I made.
City Of Westlake, on Dec 01, 2020
We loved the experience of seeing our home built from the ground up. Although there are a lot of visual defects, [name removed] has brought our confidence and trust in Minto back up.
City Of Westlake, on Nov 29, 2020
Water collecting between the houses; when we have heavy rainfalls, the water is coming through the sliding glass doors; my kitchen pantry doors have reported to [name removed] to b replaced and has not been attended to for nearly one year now.