Top Homebuilder Ratings & Reviews

Minto Communities - USA

WestLake

423 Homeowner Reviews Completed May 2018 - Nov 19

Overall Satisfaction

4.7
Customers' overall satisfaction
4.6
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Overall Satisfaction

4.7

Purchase Experience

4.9

Home Personalization Experience

4.8

Lender Experience

4.6

Construction Experience

4.9

Customer Care Experience

4.9

Home Readiness

4.8

Installation & Workmanship

4.7

Community Profile

Our story begins in 1955 with a simple belief: that we could build better places to live, work and play, one home and one relationship at a time. Since then, The Minto Group has successfully built a fully-integrated real estate company that can meet the needs of any individual, family, investor or business. We’ve accomplished a lot over the years, and as we continue to celebrate new ventures, milestones, innovations and investments, we’re always looking ahead to what’s possible. Read on to learn more about our journey over the past 60+ years.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All

City Of Westlake, on Nov 08, 2019

We love our house, and the customer service has been terrific

5.0
Verified Homeowner
City Of Westlake, on Nov 08, 2019

The overal community amenities, and so far the service from [removed], who has been extremely responsive to our inquiries/concerns.

5.0
Verified Homeowner
City Of Westlake, on Nov 06, 2019

Professional and friendly personalities of employees and team members

5.0
Verified Homeowner
City Of Westlake, on Sep 04, 2019

The communication between us and all of the Minto staff

5.0
Verified Homeowner
City Of Westlake, on Aug 31, 2019

Follow up

5.0
Verified Homeowner
City Of Westlake, on Aug 30, 2019

The effectiveness of the communication and getting answers to all our questions.

5.0
Verified Homeowner
City Of Westlake, on Aug 29, 2019

my salesperson - [removed] and my construction supervisor [removed]

5.0
Verified Homeowner
City Of Westlake, on Aug 27, 2019

[removed] made the home building process convenient; he took the time to keep me updated. I would recommend to family and friends to choose [removed] as their superintend. During the walk through of our home [removed] took the time to walk every inch of the house and explained every thing in detail. He definitely made the process of home buying less stressful.

5.0
Verified Homeowner
City Of Westlake, on Aug 27, 2019

Its representatives and finance team. [removed] and [removed] and [removed] of [removed].

4.6
Verified Homeowner
City Of Westlake, on Aug 26, 2019

Nothing

1.8
Verified Homeowner
City Of Westlake, on Aug 16, 2019

My minor problems have been taken care of quickly and I like the follow up after things are completed.

5.0
Verified Homeowner
City Of Westlake, on Aug 14, 2019

All of it was smooth and exciting

4.8
Verified Homeowner
City Of Westlake, on Aug 11, 2019

That no matter what the issue or question is they are prompt to be available and answer to any issue

5.0
Verified Homeowner
City Of Westlake, on Aug 11, 2019

I loved how helpful everyone was when we had questions. They made the process as easy as it could be

5.0
Verified Homeowner
City Of Westlake, on Aug 08, 2019

[removed] and [removed] have been very helpful. They are always available and easy to contact.

5.0
Verified Homeowner
City Of Westlake, on Aug 08, 2019

[removed] and [removed] both were EXTREMELY helpful and cared that we had the best experience through out the process and after close as well. The design center and the Model Homes were very helpful for taking decisions. We also liked and appreciated that we could come over every weekend to see the progress of the house without any problems.

5.0
Verified Homeowner
City Of Westlake, on Aug 01, 2019

Quality of workmanship from some of the subcontractors was below standard at best. Minto should stand for quality and should set the same level for its subcontractors.

2.8
Verified Homeowner
City Of Westlake, on Jul 31, 2019

This has been an extremely positive experience. [removed] did an outstanding job in explaining the process and following up on questions. She is amazing! Minto has been very open to feedback and correcting any issues with our new home.

4.6
Verified Homeowner
City Of Westlake, on Jul 27, 2019

Getting acquainted wuth [removed]

4.9
Verified Homeowner
City Of Westlake, on Jul 26, 2019

Group A and B selection

4.5
Verified Homeowner
City Of Westlake, on Jul 25, 2019

Minto is EXTREMELY responsive! This is the eleventh home I have built. I have built homes with national builders and custom builders. Minto was, by far, the best builder experience I have had! The individuals, specifically, that have made this such a great experience are [removed] and [removed]. Unbelievably responsive to any question I had. Their customer service skills should be part of Minto's onboarding of new Mastercare staff.

5.0
Verified Homeowner
City Of Westlake, on Jul 25, 2019

The customer service and willingness to go the extra mile.

4.9
Verified Homeowner
City Of Westlake, on Jul 23, 2019

[removed] W/[removed] - I felt that he cared about me as someone going through this process alone for the first time. He was patient & knowledgeable as he responded each time to my questions and concerns. [removed] was warm and engaging as she took me through the sales process. I felt comfortable asking her questions and her response was clear and precise. I knew my next step. [removed] [removed] w/Minto - He put me at ease during our "Meet the Builder" conference. I felt comfortable enough to ask him anything (and I did). He kept me abreast of the progress of my home; sending me pics etc... And even gave great advice during the walkthrough bc Lord knows I didn't know. My son and I were very grateful for his advice/suggestions. [removed] showed concern and care as he responded to our questions and concern even after the final walkthrough.

4.7
Verified Homeowner
City Of Westlake, on Jul 19, 2019

The sales staff were very welcoming and friendly. Selection of the model and design was excellently done. The flexibility of my construction superintendent was very appreciated.

5.0
Verified Homeowner
City Of Westlake, on Jul 18, 2019

We are very satisfied with our home!

4.6
Verified Homeowner
City Of Westlake, on Jul 12, 2019

BY FAR the service that [removed] provides has exceeded every expectation that I could have had. He checks...and double checks... and sometimes even triple checks to be sure we are satisfied. I have built three homes with three different builders in my lifetime. Minto and especially [removed] has exceeded my expectatons.

5.0
Verified Homeowner
City Of Westlake, on Jul 12, 2019

I don't. I have had many issues with my home that should have never occurred.

3.1
Verified Homeowner
City Of Westlake, on Jul 12, 2019

Great variety of models, construction process was fast.[removed] [removed] (engineer), called us in every stage of construction, to bring updates. [removed] addressed us to choose the best home according our needs.

5.0
Verified Homeowner
City Of Westlake, on Jul 11, 2019

Good communication from Superintendent [removed]

4.9
Verified Homeowner
City Of Westlake, on Jul 03, 2019

The customer service

5.0
Verified Homeowner
City Of Westlake, on Jun 29, 2019

Always helps me when I need help.

5.0
Verified Homeowner
City Of Westlake, on Jun 28, 2019

Proper communication, customer oriented, goes above, and beyond to make you happy by addressing all concerns prpmptly.

5.0
Verified Homeowner
City Of Westlake, on Jun 28, 2019

The staff that works with us along the way were helpful, timely, and respectful. We were able to ask questions and received educated answers or were given suggestions since we were first time home buyers.

4.2
Verified Homeowner
City Of Westlake, on Jun 25, 2019

Home builder very experienced and deliver what is expected. However not flexible with customer's modifications.

4.8
Verified Homeowner
City Of Westlake, on Jun 24, 2019

When I first met [removed] (my home builder), she was very nice and professional. She projected such a positive vibe. Throughout the whole progress [removed] was always very kind. She was always ready to answer my ten thousands questions :). At the beginning I told [removed] that i wanted to know about each step of the house progress since it was first home and i wanted to take tons of pics to make a scrapbook. I honestly thought she was going to forget about it. But i was so wrong. She took the initiative to send me pics and keep me posted. [removed] is not just my home builder; she became a friend. Im happy with my experience with her.

4.9
Verified Homeowner
City Of Westlake, on Jun 22, 2019

I like that they have all been very accommodating. If the can’t fixit to great standards, then they’ll replace it for me.

4.9
Verified Homeowner
City Of Westlake, on Jun 22, 2019

[removed] and [removed] were fabulous to work with. We appreciated their communication and answered any and all questions or addressed concerns immediately and professionally!

5.0
Verified Homeowner
City Of Westlake, on Jun 20, 2019

Mr. [removed] was an outstanding Superintendent that I was so lucky to have him taking care of building out my home! He is so detailed oriented and keeping me informs throughout every stage of build out progress. I requested for photos, I got photos to see! I request home visit, I got home visiting. The home walkthru process was so enjoyable because he listened, explained and answered to all of my questions. He is so wonderful and friendly to work with. He has given us a warm feeling to join this newly development neighborhood. We really want to thank for his excellent professional service!

5.0
Verified Homeowner
City Of Westlake, on Jun 19, 2019

[translated from ES] very good, just that you only have to go back in the minimum to correct what is started, from the rest, everything is good.

4.7
Verified Homeowner
City Of Westlake, on Jun 19, 2019

excellent customer service

4.6
Verified Homeowner
City Of Westlake, on Jun 16, 2019

Both our sales agent, [removed], and our construction supervisor of our home, [removed], were wonderful to work with, as was, [removed], the interior designer.

4.9
Verified Homeowner
City Of Westlake, on Jun 14, 2019

They have yet to fix the pavers they need sand to lock them in place. They are sinking in the driveway by the sidewalk and by the garage.

2.8
Verified Homeowner
City Of Westlake, on Jun 12, 2019

Absolutely nothing! Any issues have always been immediately resolved.

4.8
Verified Homeowner
City Of Westlake, on Jun 11, 2019

Well there is one thing was never reveal to many of us that will have make a differen in the number of garages or drive way to have. I still few things that I need to talk to the superintendent. I think the permissions to [removed] should not take that long

4.2
Verified Homeowner
City Of Westlake, on Jun 08, 2019

Prompt friendly service, completed in time.

5.0
Verified Homeowner
City Of Westlake, on Jun 08, 2019

Quality

5.0
Verified Homeowner
City Of Westlake, on Jun 07, 2019

[removed] from Mastercare has been extremely helpful, and we look forward to working with him in the future.

5.0
Verified Homeowner
City Of Westlake, on Jun 01, 2019

How easy it is to get help when needed.

5.0
Verified Homeowner
City Of Westlake, on Jun 01, 2019

[removed] takes his responsibility very seriously. He is very responsive and a pleasure to work with.

5.0
Verified Homeowner
City Of Westlake, on May 31, 2019

The customer service and quick response to any issue has been great.

5.0
Verified Homeowner
City Of Westlake, on May 30, 2019

We are not happy about the lack of parking in our community. Homeowners feel the builder did not care for the owners. Having a big house and not having enough space to park our cars or for when company wants to stay over, that makes no sense.

3.7
Verified Homeowner
City Of Westlake, on May 29, 2019

After moving in, the first big rain uncovered a leaky roof. While the roof did get repaired, no one ever came out to look in the attack to make sure there was no other damage. Rain was dripping into the garage so water definitely intruded. We were told 3 different times someone would be coming out in the morning. No one ever showed. That doesn’t give you the confidence that your builder has your back.

2.8
Verified Homeowner
City Of Westlake, on May 29, 2019

When product or build is not up to ours or Minto’s standard, no questions asked for repair or replacement. Customer service at sales center was highly professional, friendly, and committed to making this experience memorable for me and my family. Contractor was efficient, detailed, and patient when answering our many questions from build to move in to the first few checkups. 6 month walk through is now due and I am certain these high levels and expectations of professionalism will continue throughout this process

3.8
Verified Homeowner
City Of Westlake, on May 21, 2019

Transparency, effort to keep us happy as excited

5.0
Verified Homeowner
City Of Westlake, on May 20, 2019

Everyone seems serious about making sure we are satisfied

5.0
Verified Homeowner
City Of Westlake, on May 06, 2019

honesty, communication and follow up

4.6
Verified Homeowner
City Of Westlake, on Apr 30, 2019

I have recommended Mintos Builders to my sister and she sold her house in Atlanta and purchased the lot across the street from me. My experience has been awesome. [removed], [removed], and [removed] of MasterCare has been awesome. [removed] and [removed] did an awesome job and made sure I went to MasterCare in good hands after I closed.

5.0
Verified Homeowner
City Of Westlake, on Apr 25, 2019

The sales process was transparent, selection of extras and upgrades was very straight forward and the professionals made it very streamlined through all the choices. The contact with our home builder throughout the building process was excellent and we really appreciated the photos provided.

4.6
Verified Homeowner
City Of Westlake, on Mar 14, 2019

everyone is very helpful

5.0
Verified Homeowner
City Of Westlake, on Mar 01, 2019

Courtesy and professionalism of the employees.

4.8
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In

City Of Westlake, on Sep 04, 2019

The communication between us and all of the Minto staff

5.0
Verified Homeowner
City Of Westlake, on Aug 30, 2019

The effectiveness of the communication and getting answers to all our questions.

5.0
Verified Homeowner
City Of Westlake, on Aug 29, 2019

my salesperson - [removed] and my construction supervisor [removed]

5.0
Verified Homeowner
City Of Westlake, on Aug 27, 2019

[removed] made the home building process convenient; he took the time to keep me updated. I would recommend to family and friends to choose [removed] as their superintend. During the walk through of our home [removed] took the time to walk every inch of the house and explained every thing in detail. He definitely made the process of home buying less stressful.

5.0
Verified Homeowner
City Of Westlake, on Aug 14, 2019

All of it was smooth and exciting

4.8
Verified Homeowner
City Of Westlake, on Aug 11, 2019

I loved how helpful everyone was when we had questions. They made the process as easy as it could be

5.0
Verified Homeowner
City Of Westlake, on Aug 08, 2019

[removed] and [removed] both were EXTREMELY helpful and cared that we had the best experience through out the process and after close as well. The design center and the Model Homes were very helpful for taking decisions. We also liked and appreciated that we could come over every weekend to see the progress of the house without any problems.

5.0
Verified Homeowner
City Of Westlake, on Jul 27, 2019

Getting acquainted wuth [removed]

4.9
Verified Homeowner
City Of Westlake, on Jul 26, 2019

Group A and B selection

4.5
Verified Homeowner
City Of Westlake, on Jul 23, 2019

[removed] W/[removed] - I felt that he cared about me as someone going through this process alone for the first time. He was patient & knowledgeable as he responded each time to my questions and concerns. [removed] was warm and engaging as she took me through the sales process. I felt comfortable asking her questions and her response was clear and precise. I knew my next step. [removed] [removed] w/Minto - He put me at ease during our "Meet the Builder" conference. I felt comfortable enough to ask him anything (and I did). He kept me abreast of the progress of my home; sending me pics etc... And even gave great advice during the walkthrough bc Lord knows I didn't know. My son and I were very grateful for his advice/suggestions. [removed] showed concern and care as he responded to our questions and concern even after the final walkthrough.

4.7
Verified Homeowner
City Of Westlake, on Jul 19, 2019

The sales staff were very welcoming and friendly. Selection of the model and design was excellently done. The flexibility of my construction superintendent was very appreciated.

5.0
Verified Homeowner
City Of Westlake, on Jul 12, 2019

Great variety of models, construction process was fast.[removed] [removed] (engineer), called us in every stage of construction, to bring updates. [removed] addressed us to choose the best home according our needs.

5.0
Verified Homeowner
City Of Westlake, on Jul 11, 2019

Good communication from Superintendent [removed]

4.9
Verified Homeowner
City Of Westlake, on Jun 28, 2019

The staff that works with us along the way were helpful, timely, and respectful. We were able to ask questions and received educated answers or were given suggestions since we were first time home buyers.

4.2
Verified Homeowner
City Of Westlake, on Jun 25, 2019

Home builder very experienced and deliver what is expected. However not flexible with customer's modifications.

4.8
Verified Homeowner
City Of Westlake, on Jun 24, 2019

When I first met [removed] (my home builder), she was very nice and professional. She projected such a positive vibe. Throughout the whole progress [removed] was always very kind. She was always ready to answer my ten thousands questions :). At the beginning I told [removed] that i wanted to know about each step of the house progress since it was first home and i wanted to take tons of pics to make a scrapbook. I honestly thought she was going to forget about it. But i was so wrong. She took the initiative to send me pics and keep me posted. [removed] is not just my home builder; she became a friend. Im happy with my experience with her.

4.9
Verified Homeowner
City Of Westlake, on Jun 22, 2019

[removed] and [removed] were fabulous to work with. We appreciated their communication and answered any and all questions or addressed concerns immediately and professionally!

5.0
Verified Homeowner
City Of Westlake, on Jun 20, 2019

Mr. [removed] was an outstanding Superintendent that I was so lucky to have him taking care of building out my home! He is so detailed oriented and keeping me informs throughout every stage of build out progress. I requested for photos, I got photos to see! I request home visit, I got home visiting. The home walkthru process was so enjoyable because he listened, explained and answered to all of my questions. He is so wonderful and friendly to work with. He has given us a warm feeling to join this newly development neighborhood. We really want to thank for his excellent professional service!

5.0
Verified Homeowner
City Of Westlake, on Jun 19, 2019

excellent customer service

4.6
Verified Homeowner
City Of Westlake, on Jun 16, 2019

Both our sales agent, [removed], and our construction supervisor of our home, [removed], were wonderful to work with, as was, [removed], the interior designer.

4.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In

City Of Westlake, on Aug 31, 2019

Follow up

5.0
Verified Homeowner
City Of Westlake, on Aug 16, 2019

My minor problems have been taken care of quickly and I like the follow up after things are completed.

5.0
Verified Homeowner
City Of Westlake, on Aug 11, 2019

That no matter what the issue or question is they are prompt to be available and answer to any issue

5.0
Verified Homeowner
City Of Westlake, on Aug 08, 2019

[removed] and [removed] have been very helpful. They are always available and easy to contact.

5.0
Verified Homeowner
City Of Westlake, on Jul 18, 2019

We are very satisfied with our home!

4.6
Verified Homeowner
City Of Westlake, on Jul 12, 2019

BY FAR the service that [removed] provides has exceeded every expectation that I could have had. He checks...and double checks... and sometimes even triple checks to be sure we are satisfied. I have built three homes with three different builders in my lifetime. Minto and especially [removed] has exceeded my expectatons.

5.0
Verified Homeowner
City Of Westlake, on Jul 03, 2019

The customer service

5.0
Verified Homeowner
City Of Westlake, on Jun 29, 2019

Always helps me when I need help.

5.0
Verified Homeowner
City Of Westlake, on Jun 28, 2019

Proper communication, customer oriented, goes above, and beyond to make you happy by addressing all concerns prpmptly.

5.0
Verified Homeowner
City Of Westlake, on Jun 22, 2019

I like that they have all been very accommodating. If the can’t fixit to great standards, then they’ll replace it for me.

4.9
Verified Homeowner
City Of Westlake, on Jun 19, 2019

[translated from ES] very good, just that you only have to go back in the minimum to correct what is started, from the rest, everything is good.

4.7
Verified Homeowner
City Of Westlake, on Jun 14, 2019

They have yet to fix the pavers they need sand to lock them in place. They are sinking in the driveway by the sidewalk and by the garage.

2.8
Verified Homeowner
City Of Westlake, on Jun 11, 2019

Well there is one thing was never reveal to many of us that will have make a differen in the number of garages or drive way to have. I still few things that I need to talk to the superintendent. I think the permissions to [removed] should not take that long

4.2
Verified Homeowner
City Of Westlake, on Jun 08, 2019

Prompt friendly service, completed in time.

5.0
Verified Homeowner
City Of Westlake, on Jun 07, 2019

[removed] from Mastercare has been extremely helpful, and we look forward to working with him in the future.

5.0
Verified Homeowner
City Of Westlake, on Jun 01, 2019

[removed] takes his responsibility very seriously. He is very responsive and a pleasure to work with.

5.0
Verified Homeowner
City Of Westlake, on May 31, 2019

The customer service and quick response to any issue has been great.

5.0
Verified Homeowner
City Of Westlake, on May 29, 2019

After moving in, the first big rain uncovered a leaky roof. While the roof did get repaired, no one ever came out to look in the attack to make sure there was no other damage. Rain was dripping into the garage so water definitely intruded. We were told 3 different times someone would be coming out in the morning. No one ever showed. That doesn’t give you the confidence that your builder has your back.

2.8
Verified Homeowner
City Of Westlake, on May 29, 2019

When product or build is not up to ours or Minto’s standard, no questions asked for repair or replacement. Customer service at sales center was highly professional, friendly, and committed to making this experience memorable for me and my family. Contractor was efficient, detailed, and patient when answering our many questions from build to move in to the first few checkups. 6 month walk through is now due and I am certain these high levels and expectations of professionalism will continue throughout this process

3.8
Verified Homeowner
City Of Westlake, on May 20, 2019

Everyone seems serious about making sure we are satisfied

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In

City Of Westlake, on Nov 08, 2019

We love our house, and the customer service has been terrific

5.0
Verified Homeowner
City Of Westlake, on Nov 08, 2019

The overal community amenities, and so far the service from [removed], who has been extremely responsive to our inquiries/concerns.

5.0
Verified Homeowner
City Of Westlake, on Nov 06, 2019

Professional and friendly personalities of employees and team members

5.0
Verified Homeowner
City Of Westlake, on Aug 27, 2019

Its representatives and finance team. [removed] and [removed] and [removed] of [removed].

4.6
Verified Homeowner
City Of Westlake, on Aug 26, 2019

Nothing

1.8
Verified Homeowner
City Of Westlake, on Aug 01, 2019

Quality of workmanship from some of the subcontractors was below standard at best. Minto should stand for quality and should set the same level for its subcontractors.

2.8
Verified Homeowner
City Of Westlake, on Jul 31, 2019

This has been an extremely positive experience. [removed] did an outstanding job in explaining the process and following up on questions. She is amazing! Minto has been very open to feedback and correcting any issues with our new home.

4.6
Verified Homeowner
City Of Westlake, on Jul 25, 2019

Minto is EXTREMELY responsive! This is the eleventh home I have built. I have built homes with national builders and custom builders. Minto was, by far, the best builder experience I have had! The individuals, specifically, that have made this such a great experience are [removed] and [removed]. Unbelievably responsive to any question I had. Their customer service skills should be part of Minto's onboarding of new Mastercare staff.

5.0
Verified Homeowner
City Of Westlake, on Jul 25, 2019

The customer service and willingness to go the extra mile.

4.9
Verified Homeowner
City Of Westlake, on Jul 12, 2019

I don't. I have had many issues with my home that should have never occurred.

3.1
Verified Homeowner
City Of Westlake, on Jun 12, 2019

Absolutely nothing! Any issues have always been immediately resolved.

4.8
Verified Homeowner
City Of Westlake, on Jun 08, 2019

Quality

5.0
Verified Homeowner
City Of Westlake, on Jun 01, 2019

How easy it is to get help when needed.

5.0
Verified Homeowner
City Of Westlake, on May 30, 2019

We are not happy about the lack of parking in our community. Homeowners feel the builder did not care for the owners. Having a big house and not having enough space to park our cars or for when company wants to stay over, that makes no sense.

3.7
Verified Homeowner
City Of Westlake, on May 21, 2019

Transparency, effort to keep us happy as excited

5.0
Verified Homeowner
City Of Westlake, on May 06, 2019

honesty, communication and follow up

4.6
Verified Homeowner
City Of Westlake, on Apr 30, 2019

I have recommended Mintos Builders to my sister and she sold her house in Atlanta and purchased the lot across the street from me. My experience has been awesome. [removed], [removed], and [removed] of MasterCare has been awesome. [removed] and [removed] did an awesome job and made sure I went to MasterCare in good hands after I closed.

5.0
Verified Homeowner
City Of Westlake, on Apr 25, 2019

The sales process was transparent, selection of extras and upgrades was very straight forward and the professionals made it very streamlined through all the choices. The contact with our home builder throughout the building process was excellent and we really appreciated the photos provided.

4.6
Verified Homeowner
City Of Westlake, on Mar 14, 2019

everyone is very helpful

5.0
Verified Homeowner
City Of Westlake, on Mar 01, 2019

Courtesy and professionalism of the employees.

4.8
Verified Homeowner