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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
City of Westlake, on May 26, 2025
[name removed], [name removed], and [name removed] made the entire experience incredible. 10/10!
City of Westlake, FL, on May 30, 2025
The most amazing part of Minto is [name removed], such an eye for detail and the best communicator. We received updates from him on our home all the time!
City of Westlake, on May 21, 2025
[name removed] has delivered well oir second property in westlake on time with professionalism. We are happy with the overall experience.
City of Westlake, on May 24, 2025
HVAC was under sized and created mold issue in attic. Repair upgrade created an inconvenience. But was fixed.
City of Westlake, FL, on May 30, 2025
This experience has been one of the smoothest home purchasing experiences yet. Everyone was extremely and professional and helpful throughout the process. Since then I have recommended many of my friends and family to look into minto Homes.
City of Westlake, on May 22, 2025
I liked that everything ran smoothly and in a timely matter
City of Westlake, FL, on May 29, 2025
Great experience noting to hate but the only thing I disliked was having to pack everything and move everything no one liked to pack and unpack lol
City of Westlake, on May 13, 2025
I loved the prompt, communication that [name removed] has provided this past months to us. She’s responded with Courtesy, patience and cared for every problem like if it was her problem. We are happy to know that she values us and cares for making sure that we are happy homeowners.
City of Westlake, FL, on May 28, 2025
Working with [name removed] as our superintendent during the construction of our new home was nothing short of exceptional. From the very beginning, [name removed] set the tone for a smooth, organized, and stress-free building experience. His professionalism, deep knowledge of construction, and unwavering commitment to quality made a lasting impression on us. [name removed] was always accessible, responsive, and incredibly thorough. Whether it was answering our questions, explaining timelines, or walking us through critical decisions, he made sure we felt informed and confident every step of the way. What stood out the most was his attention to detail—nothing escaped his eye, and he held every subcontractor to the highest standards, ensuring that our home was built with care and precision. Beyond the logistics, [name removed] brought a genuine sense of pride and passion to the job. You could tell he cared not just about finishing the house, but about doing it right. He treated our home as if it were his own, and that level of dedication made all the difference. Thanks to [name removed], we now have a beautiful, well-constructed home that we’re incredibly proud of. He is the kind of superintendent every homeowner hopes for, and we consider ourselves very lucky to have had him lead our project. Contracting, options, etc, were a breeze. We did not meet our sales rep in person before, during, or after close. Although, she was always available when we had a question or concern and addressed everything timely and professionally. My only “complaint” is that we didn’t receive a bow on the door, but I can easily over look that thanks to the job well done by [name removed].
City of Westlake, on May 12, 2025
Prompt and decisive response to all of my questions and concerns
City of Westlake, FL, on May 28, 2025
STANDOUT! [name removed] my construction representative was truly AMAZING! He not only kept me updated but he became a new friend in the area.
City of Westlake, on May 08, 2025
I like the fact that my home was ready before the time of completion. I like the fact that concerns were address at or during closing.
City of Westlake, FL, on May 25, 2025
The communication with our builder and sale rep was great
City of Westlake, on May 06, 2025
I like the customer service. I feel like the quality of certain aspects of the home such as the interior paint and kitchen cabinets could be better.
City of Westlake, on May 13, 2025
My home had mold within 3 months of us moving in. Our MasterCare rep. is [name removed] and she's been very good working with us. However, there's only so much she can do when vendors are involved. After our insulation was re-installed, we had Preferred Air come in to re-install the a/c units and do some overall checking and they confirmed that food/trash was left in our attic. I gotta say, the quality of vendors being chosen/used by [name removed] seems to be more for saving money than it is for quality of work.
City of Westlake, FL, on May 25, 2025
[name removed] & [name removed] made the entire process of purchasing our home from start to turn key the best experience ever. They both were one phone call or text away from answering any questions we had about our the home build.
City of Westlake, on Apr 30, 2025
some challenges with closing date but it was eventually resolved
City of Westlake, on May 10, 2025
The entire process was great, from sales to design to the build and post sales support
City of Westlake, FL, on May 23, 2025
I would like to express my sincere appreciation for the exceptional work and dedication demonstrated by the team, particularly [name removed] project manager [name removed], and the Construction superintendent [name removed], during the construction of my new home. From the initial planning stages through to final handover, the team displayed outstanding professionalism, clear communication, and a genuine commitment to quality. [name removed] kept the entire project organized, on schedule, and was always available to answer questions or provide updates. [name removed] was consistently on-site, ensuring attention to detail and that every phase of the build met high standards and updating me with photos and cheerful comments Their ability to navigate challenges, maintain transparency, and deliver a beautiful, well-crafted home made this one of the most satisfying experiences I’ve had. It’s clear they take great pride in their work, and I’m incredibly grateful for the care and effort put into creating a place I’m proud to call home. Highly recommended for anyone seeking a trustworthy and customer-focused building team.
City of Westlake, on Apr 28, 2025
i cant say i dislike anything about our experience with Minto Communities - USA.
City of Westlake, on May 08, 2025
Working with all the people involved in building our home, everyone has been great every step of the way.
City of Westlake, FL, on May 22, 2025
[name removed] and [name removed] were both amazing and very communicative throughout the entire experience and addressed any of my concerns and issues in a timely manner!
City of Westlake, on Apr 12, 2025
What I like most is the service I received with the warranty. It is excellent! What I dislike the most is the HOA. Their rules don’t make any sense and they seem to work only to make our lives difficult. When you need help, they are slow to respond.
City of Westlake, on May 07, 2025
The plants used on my home from Minto were planted with disease, The shower door on master bathroom is really bad quality and the company took too long to fix, but now it is having issues again, the wall is getting.
City of Westlake, FL, on May 21, 2025
we loved working with [name removed]. He made it a fun and seamless experience.
City of Westlake, on May 06, 2025
We absolutely love our new home and the experience with [name removed]. [name removed] during the process was very attentive to our needs when it came to something needing to be fixed or resolved. His customer service has been excellent.
City of Westlake, FL, on May 20, 2025
Throughout my experience with the construction of my new house my superintendent [name removed] made me feel like I was there everyday. From constant updates with pictures to being available all the time to pick up my phone calls and answer my text. The attention to detail [name removed] had truly is what made the difference. The end result was exactly what we wanted and couldn’t be happier. The process from start to finish was very simple and easy to follow because of everyone’s help.
City of Westlake, on Apr 07, 2025
Our sales rep [name removed], our designer [name removed], project manager [name removed], and warranty specialist [name removed] have all been amazing to work with. You have a wonderful team!!!
City of Westlake, on May 05, 2025
That they planted dead trees in back yard and did not replace them
City of Westlake, FL, on May 19, 2025
[name removed] and [name removed] thru the entire transaction were there to ensure everything went smoothly and delivered as promised per the contract.
City of Westlake, on Apr 03, 2025
I live in the Crossings and understand that many of the homes are experience mold due to A/C issues. There was a "town hall" hosted by [name removed] that told us they are aware of an issue but no further advisement was given. I would love to have a clearer channel of communication between [name removed] and the home owners so that we can stay up-to-date. Thanks folks. Y'all have been great so far. Just not sure where we are on the A/C thing.
City of Westlake, on May 04, 2025
There have been some problems over the year, some damage to the floors, bathrooms, walls, but everything was always resolved. [name removed] the guy in charge of solving my house problems for a year has been very good, very attentive and always communicative.
City of Westlake, FL, on May 18, 2025
I like that communication was the best between us and the sales agent
City of Westlake, on Mar 28, 2025
Customer service has been fantastic and everything is downstream from that! :)
City of Westlake, on May 01, 2025
We are extremely happy with our decision to purchase a Minto Home in West Lake. We are now approaching our first year of residency and would like to add that [name removed] , the Minto Mastercare Representative has provided excellent support in solving the few minor repairs.
City of Westlake, FL, on May 18, 2025
Everything was very smooth. [name removed] our builder was great very knowledgeable and helping us out and showing us where things are located as first time homebuyers. He’s gone above and beyond keeping in contact with us even weeks later to see if we are settled in.
City of Westlake, on Mar 28, 2025
[name removed] was extremely responsive whenever we made him aware of any issues about our home. It’s a blessing having someone care that much about our home like we do!
City of Westlake, on Apr 28, 2025
Really enjoyed working with [name removed]. He ensured all request were done in a timely manner
City of Westlake, FL, on May 18, 2025
How easy it was to contact our building project supervisor [name removed] and our sales rep [name removed] with any questions or concerns. They were very receptive and responsive.
City of Westlake, on Mar 27, 2025
There was no dislike . From the beginning to the end minto treated us amazing. Best experience buying and building progress ever
City of Westlake, on Apr 23, 2025
I would love to take my time to thank, [name removed]: I am really thankful with how you always respond quickly to me for anything that I need. Your hard work and dedication are truly appreciated. You consistently go above and beyond. Your positive attitude is contagious! I enjoy working with you. You have a great work ethic and you love what you do. You're a fantastic communicator. Thank you for always staying on top of things. And if I can buy a new house just because you are going to be there. You’re one of the kindest people I’ve met in Mintos. I’m very confident whenever I have something breaking down in my house and I just shoot you a text and I know you will be there. Thank you ?? [name removed] for making me feel so special.
City of Westlake, FL, on May 17, 2025
Everyone including the support staff, [name removed] and [name removed] was professional and knowledgeable. They kept me updated on the process.
City of Westlake, on Mar 27, 2025
WHAT I LIKE THE MOST IS THE GOOD CUSTOMER SERVICE FROM CARLOS FUMERO MASTER CARE
City of Westlake, on Apr 22, 2025
I like that [name removed] from sales, construction to service have all worked with me and my family to have all issues resolved in a timely fashion.
City of Westlake, FL, on May 15, 2025
There was absolutely nothing I disliked about the process. I worked with [name removed], and she was incredible—always responsive, even replying to my late-night texts and emails with any concerns I had. Even after closing, she continues to respond and assist. [name removed] was amazing from day one all the way through closing, and he still answers my calls and texts. That’s customer service at its finest. I truly appreciate both of them! Saying 'thank you' doesn't feel like enough—my family and I are so excited to start making unforgettable memories here in [name removed]. [name removed] and [name removed]
City of Westlake, on Mar 25, 2025
It is very easy to contact my builder to request for service.
City of Westlake, on Apr 16, 2025
It's been a great year working with [name removed] from the initial visit and the ongoing support that [name removed] has provided. He has consistently exceeded my expectations.
City of Westlake, FL, on May 15, 2025
Sales rep, builder, designer, were very knowledgeable, helpful and great communicators.
City of Westlake, on Mar 25, 2025
[name removed] staff resolves issues at a professional level [name removed], [name removed], and [name removed] are awesome
City of Westlake, on Apr 13, 2025
The care of how the city has been designed. From driving about [name removed] to walking through my community to looking around my new home, I am still thankful a year later and feel I made the right decision
City of Westlake, FL, on May 15, 2025
My sales agent [name removed] and my Builder [name removed] were the BEST and continue on being very supportive!
City of Westlake, on Mar 20, 2025
Our PM was wonderful, the unit is ok. The handling of the mold issue is extremely disappointing , we attended a community meeting Oct 24, Minto reps very unprepared , but did find the issue has been going on for quite a while, we where allowed to close without being notified. Have had very little update as to a resolution ( air purifier installed) other than that we have been left to wonder what is being done to deal with the mold issue
City of Westlake, on Apr 11, 2025
The experience at [name removed] certainly exceeded our expectations! I continue to share the incredible experience we had with the [name removed] team! From start to finish, everything has been smooth and professional. We'd especially like to recognize [name removed], our Mastercare Superintendent for his outstanding support in getting the required repairs completed. [name removed] is highly knowledgeable about our home, attentive to every detail, responsive to our questions and ensured every task is addressed efficiently. His professionalism and dedication made a meaningful difference even after we closed on our home. We're immensely grateful for his guidance and the high level of service he provided.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
City of Westlake, FL, on May 30, 2025
The most amazing part of Minto is [name removed], such an eye for detail and the best communicator. We received updates from him on our home all the time!
City of Westlake, FL, on May 30, 2025
This experience has been one of the smoothest home purchasing experiences yet. Everyone was extremely and professional and helpful throughout the process. Since then I have recommended many of my friends and family to look into minto Homes.
City of Westlake, FL, on May 29, 2025
Great experience noting to hate but the only thing I disliked was having to pack everything and move everything no one liked to pack and unpack lol
City of Westlake, FL, on May 28, 2025
Working with [name removed] as our superintendent during the construction of our new home was nothing short of exceptional. From the very beginning, [name removed] set the tone for a smooth, organized, and stress-free building experience. His professionalism, deep knowledge of construction, and unwavering commitment to quality made a lasting impression on us. [name removed] was always accessible, responsive, and incredibly thorough. Whether it was answering our questions, explaining timelines, or walking us through critical decisions, he made sure we felt informed and confident every step of the way. What stood out the most was his attention to detail—nothing escaped his eye, and he held every subcontractor to the highest standards, ensuring that our home was built with care and precision. Beyond the logistics, [name removed] brought a genuine sense of pride and passion to the job. You could tell he cared not just about finishing the house, but about doing it right. He treated our home as if it were his own, and that level of dedication made all the difference. Thanks to [name removed], we now have a beautiful, well-constructed home that we’re incredibly proud of. He is the kind of superintendent every homeowner hopes for, and we consider ourselves very lucky to have had him lead our project. Contracting, options, etc, were a breeze. We did not meet our sales rep in person before, during, or after close. Although, she was always available when we had a question or concern and addressed everything timely and professionally. My only “complaint” is that we didn’t receive a bow on the door, but I can easily over look that thanks to the job well done by [name removed].
City of Westlake, FL, on May 28, 2025
STANDOUT! [name removed] my construction representative was truly AMAZING! He not only kept me updated but he became a new friend in the area.
City of Westlake, FL, on May 25, 2025
The communication with our builder and sale rep was great
City of Westlake, FL, on May 25, 2025
[name removed] & [name removed] made the entire process of purchasing our home from start to turn key the best experience ever. They both were one phone call or text away from answering any questions we had about our the home build.
City of Westlake, FL, on May 23, 2025
I would like to express my sincere appreciation for the exceptional work and dedication demonstrated by the team, particularly [name removed] project manager [name removed], and the Construction superintendent [name removed], during the construction of my new home. From the initial planning stages through to final handover, the team displayed outstanding professionalism, clear communication, and a genuine commitment to quality. [name removed] kept the entire project organized, on schedule, and was always available to answer questions or provide updates. [name removed] was consistently on-site, ensuring attention to detail and that every phase of the build met high standards and updating me with photos and cheerful comments Their ability to navigate challenges, maintain transparency, and deliver a beautiful, well-crafted home made this one of the most satisfying experiences I’ve had. It’s clear they take great pride in their work, and I’m incredibly grateful for the care and effort put into creating a place I’m proud to call home. Highly recommended for anyone seeking a trustworthy and customer-focused building team.
City of Westlake, FL, on May 22, 2025
[name removed] and [name removed] were both amazing and very communicative throughout the entire experience and addressed any of my concerns and issues in a timely manner!
City of Westlake, FL, on May 21, 2025
we loved working with [name removed]. He made it a fun and seamless experience.
City of Westlake, FL, on May 20, 2025
Throughout my experience with the construction of my new house my superintendent [name removed] made me feel like I was there everyday. From constant updates with pictures to being available all the time to pick up my phone calls and answer my text. The attention to detail [name removed] had truly is what made the difference. The end result was exactly what we wanted and couldn’t be happier. The process from start to finish was very simple and easy to follow because of everyone’s help.
City of Westlake, FL, on May 19, 2025
[name removed] and [name removed] thru the entire transaction were there to ensure everything went smoothly and delivered as promised per the contract.
City of Westlake, FL, on May 18, 2025
I like that communication was the best between us and the sales agent
City of Westlake, FL, on May 18, 2025
Everything was very smooth. [name removed] our builder was great very knowledgeable and helping us out and showing us where things are located as first time homebuyers. He’s gone above and beyond keeping in contact with us even weeks later to see if we are settled in.
City of Westlake, FL, on May 18, 2025
How easy it was to contact our building project supervisor [name removed] and our sales rep [name removed] with any questions or concerns. They were very receptive and responsive.
City of Westlake, FL, on May 17, 2025
Everyone including the support staff, [name removed] and [name removed] was professional and knowledgeable. They kept me updated on the process.
City of Westlake, FL, on May 15, 2025
There was absolutely nothing I disliked about the process. I worked with [name removed], and she was incredible—always responsive, even replying to my late-night texts and emails with any concerns I had. Even after closing, she continues to respond and assist. [name removed] was amazing from day one all the way through closing, and he still answers my calls and texts. That’s customer service at its finest. I truly appreciate both of them! Saying 'thank you' doesn't feel like enough—my family and I are so excited to start making unforgettable memories here in [name removed]. [name removed] and [name removed]
City of Westlake, FL, on May 15, 2025
Sales rep, builder, designer, were very knowledgeable, helpful and great communicators.
City of Westlake, FL, on May 15, 2025
My sales agent [name removed] and my Builder [name removed] were the BEST and continue on being very supportive!
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
City of Westlake, on May 26, 2025
[name removed], [name removed], and [name removed] made the entire experience incredible. 10/10!
City of Westlake, on May 21, 2025
[name removed] has delivered well oir second property in westlake on time with professionalism. We are happy with the overall experience.
City of Westlake, on May 13, 2025
I loved the prompt, communication that [name removed] has provided this past months to us. She’s responded with Courtesy, patience and cared for every problem like if it was her problem. We are happy to know that she values us and cares for making sure that we are happy homeowners.
City of Westlake, on May 12, 2025
Prompt and decisive response to all of my questions and concerns
City of Westlake, on May 08, 2025
I like the fact that my home was ready before the time of completion. I like the fact that concerns were address at or during closing.
City of Westlake, on May 06, 2025
I like the customer service. I feel like the quality of certain aspects of the home such as the interior paint and kitchen cabinets could be better.
City of Westlake, on Apr 30, 2025
some challenges with closing date but it was eventually resolved
City of Westlake, on Apr 28, 2025
i cant say i dislike anything about our experience with Minto Communities - USA.
City of Westlake, on Apr 12, 2025
What I like most is the service I received with the warranty. It is excellent! What I dislike the most is the HOA. Their rules don’t make any sense and they seem to work only to make our lives difficult. When you need help, they are slow to respond.
City of Westlake, on Apr 07, 2025
Our sales rep [name removed], our designer [name removed], project manager [name removed], and warranty specialist [name removed] have all been amazing to work with. You have a wonderful team!!!
City of Westlake, on Apr 03, 2025
I live in the Crossings and understand that many of the homes are experience mold due to A/C issues. There was a "town hall" hosted by [name removed] that told us they are aware of an issue but no further advisement was given. I would love to have a clearer channel of communication between [name removed] and the home owners so that we can stay up-to-date. Thanks folks. Y'all have been great so far. Just not sure where we are on the A/C thing.
City of Westlake, on Mar 28, 2025
Customer service has been fantastic and everything is downstream from that! :)
City of Westlake, on Mar 28, 2025
[name removed] was extremely responsive whenever we made him aware of any issues about our home. It’s a blessing having someone care that much about our home like we do!
City of Westlake, on Mar 27, 2025
There was no dislike . From the beginning to the end minto treated us amazing. Best experience buying and building progress ever
City of Westlake, on Mar 27, 2025
WHAT I LIKE THE MOST IS THE GOOD CUSTOMER SERVICE FROM CARLOS FUMERO MASTER CARE
City of Westlake, on Mar 25, 2025
It is very easy to contact my builder to request for service.
City of Westlake, on Mar 25, 2025
[name removed] staff resolves issues at a professional level [name removed], [name removed], and [name removed] are awesome
City of Westlake, on Mar 20, 2025
Our PM was wonderful, the unit is ok. The handling of the mold issue is extremely disappointing , we attended a community meeting Oct 24, Minto reps very unprepared , but did find the issue has been going on for quite a while, we where allowed to close without being notified. Have had very little update as to a resolution ( air purifier installed) other than that we have been left to wonder what is being done to deal with the mold issue
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
City of Westlake, on May 24, 2025
HVAC was under sized and created mold issue in attic. Repair upgrade created an inconvenience. But was fixed.
City of Westlake, on May 22, 2025
I liked that everything ran smoothly and in a timely matter
City of Westlake, on May 13, 2025
My home had mold within 3 months of us moving in. Our MasterCare rep. is [name removed] and she's been very good working with us. However, there's only so much she can do when vendors are involved. After our insulation was re-installed, we had Preferred Air come in to re-install the a/c units and do some overall checking and they confirmed that food/trash was left in our attic. I gotta say, the quality of vendors being chosen/used by [name removed] seems to be more for saving money than it is for quality of work.
City of Westlake, on May 10, 2025
The entire process was great, from sales to design to the build and post sales support
City of Westlake, on May 08, 2025
Working with all the people involved in building our home, everyone has been great every step of the way.
City of Westlake, on May 07, 2025
The plants used on my home from Minto were planted with disease, The shower door on master bathroom is really bad quality and the company took too long to fix, but now it is having issues again, the wall is getting.
City of Westlake, on May 06, 2025
We absolutely love our new home and the experience with [name removed]. [name removed] during the process was very attentive to our needs when it came to something needing to be fixed or resolved. His customer service has been excellent.
City of Westlake, on May 05, 2025
That they planted dead trees in back yard and did not replace them
City of Westlake, on May 04, 2025
There have been some problems over the year, some damage to the floors, bathrooms, walls, but everything was always resolved. [name removed] the guy in charge of solving my house problems for a year has been very good, very attentive and always communicative.
City of Westlake, on May 01, 2025
We are extremely happy with our decision to purchase a Minto Home in West Lake. We are now approaching our first year of residency and would like to add that [name removed] , the Minto Mastercare Representative has provided excellent support in solving the few minor repairs.
City of Westlake, on Apr 28, 2025
Really enjoyed working with [name removed]. He ensured all request were done in a timely manner
City of Westlake, on Apr 23, 2025
I would love to take my time to thank, [name removed]: I am really thankful with how you always respond quickly to me for anything that I need. Your hard work and dedication are truly appreciated. You consistently go above and beyond. Your positive attitude is contagious! I enjoy working with you. You have a great work ethic and you love what you do. You're a fantastic communicator. Thank you for always staying on top of things. And if I can buy a new house just because you are going to be there. You’re one of the kindest people I’ve met in Mintos. I’m very confident whenever I have something breaking down in my house and I just shoot you a text and I know you will be there. Thank you ?? [name removed] for making me feel so special.
City of Westlake, on Apr 22, 2025
I like that [name removed] from sales, construction to service have all worked with me and my family to have all issues resolved in a timely fashion.
City of Westlake, on Apr 16, 2025
It's been a great year working with [name removed] from the initial visit and the ongoing support that [name removed] has provided. He has consistently exceeded my expectations.
City of Westlake, on Apr 13, 2025
The care of how the city has been designed. From driving about [name removed] to walking through my community to looking around my new home, I am still thankful a year later and feel I made the right decision
City of Westlake, on Apr 11, 2025
The experience at [name removed] certainly exceeded our expectations! I continue to share the incredible experience we had with the [name removed] team! From start to finish, everything has been smooth and professional. We'd especially like to recognize [name removed], our Mastercare Superintendent for his outstanding support in getting the required repairs completed. [name removed] is highly knowledgeable about our home, attentive to every detail, responsive to our questions and ensured every task is addressed efficiently. His professionalism and dedication made a meaningful difference even after we closed on our home. We're immensely grateful for his guidance and the high level of service he provided.