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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
City of Westlake, on Oct 09, 2026
Love the customer service and attention to details
City of Westlake, on Oct 12, 2026
The closing experience was not pleasant. I had the most difficult time because I had to travel out of the country. Even though my closing was brought up by [name removed]. Had a very unpleasant phone conversation with [name removed] and to this day have not received an apology.
City of Westlake, FL, on Oct 12, 2026
My dislike was the online team. Was a horrible experience. [name removed] my sales rep was great, [name removed] was great throughout the build process. [name removed] has been great since closing with issues. For Getta and other project managers you need to allow more time with the customer for walk throughs.
City of Westlake, on Oct 08, 2026
[name removed] was great. Very caring and thoughtful!
City of Westlake, FL, on Oct 10, 2026
[name removed] made this experience memorable. He kept things exciting and was well informed. In addition, he addressed all of our questions with very concise and knowledgeable responses. [name removed] is truly an assest and [name removed] is lucky to have such a personal team member that is detail oriented.
City of Westlake, on Oct 08, 2026
The friendliness, and easy process of building the home
City of Westlake, FL, on Oct 08, 2026
I am very happy overall with the product. We love the end result and the quality of our home and really couldn’t be happier. However, there was a significant disappointment in the build process when we were told about the likelihood of our home being ready by a specific date that predicated when we sold our home and the date we used to formulate our strategy. There was then a significant delay that we were told resulted from an issue building our staircase but we were not informed of this until much later in the build process and this shifted back our date by 60 days. This was even with the project management team knowing we had already sold our home. We were very disappointed in this. This then forced us to reach out to leadership to try and accelerate the build which they did and we were able to close on our home sooner. But all of this could’ve been avoided with better messaging and transparency from the project management team.
City of Westlake, on Oct 02, 2026
I like that I was assigned a new representing [name removed] who took over and made sure my issues are getting resolved and is still working on the rest
City of Westlake, on Oct 05, 2026
Likes...the entire team is very professional and assisted thru the entire process from sale to closing.
City of Westlake, FL, on Oct 07, 2026
The whole experience couldn't have been better. [name removed] and [name removed] made us feel extra special. We felt like they genuinely cared and were happy for us. They were patient, answered all our questions, and guided us through the whole process. They kept checking in on us even after we moved in, and we loved working with them.
City of Westlake, on Oct 02, 2026
that they stepped up to fix the issues found
City of Westlake, on Oct 05, 2026
My biggest disappointment has been the quality of workmanship in a new construction home and the way my warranty concerns have been handled. I have experienced multiple issues, including leaking bathroom sinks/vanities, concerns about water intrusion into the walls and cabinets, countertop and installation issues, and other construction deficiencies. I had to spend $600 on an independent inspection to document concerns that I expected [name removed] to take seriously and address. What has been most frustrating is the lack of timely communication, follow-through, and confidence in the warranty process. I have had to repeatedly follow up and advocate for issues that should have been addressed proactively. As a new-home buyer, I expected much better quality control and customer service. I hope [name removed] uses this feedback to improve both the construction process and the way warranty concerns are handled.
City of Westlake, on Oct 01, 2026
I did not like how we weren't given a choice about landscaping
City of Westlake, FL, on Oct 02, 2026
I like that [name removed] provided weekly updates
City of Westlake, on Sep 22, 2026
I like the help of [name removed] provided. So far the quality of the material is decent, but unfortunately, the workmanship, installation and finishing are not up to the expectations. There have been many repairs throughout the year, I have to take numerous valuable days off for work to accommodate appointments and contractors. It has been extremely inconvenient and frustrating to continually have to rearrange my schedule for repairs that should have been done correctly in the first place.
City of Westlake, on Sep 21, 2026
I liked that [name removed] is always communicating and making sure we’re ok, and that the house it up to our standards! [name removed] is awesome!
City of Westlake, FL, on Sep 27, 2026
[name removed] and [name removed] were both professional and helpful through out the process.
City of Westlake, on Sep 29, 2026
What I liked most about my experience with [name removed] Communities was working with [name removed]. From beginning to end, [name removed] has made the entire process an excellent experience. He makes everything easy to understand and helps customers truly enjoy every step of the process. [name removed] is professional, knowledgeable, attentive, and always willing to help. He represents Minto Communities to the fullest and demonstrates the level of customer service you would expect from a company like [name removed]. His dedication and positive attitude have made our experience even more enjoyable, and we truly appreciate everything he has done for us.
City of Westlake, on Sep 18, 2026
The communication with our home follow ups with [name removed] was very helpful. Repairs were done within a timely manner.
City of Westlake, FL, on Sep 25, 2026
[name removed] is by far the best part of our experience. He was very tentative to our needs and was always available. He demonstrated extreme professionalism and care for us. He made us feel like we were his only clients. He built us a beautiful home and we now consider him family
City of Westlake, on Sep 29, 2026
I recently had a roof leak the home is 6 month old. [name removed] from [name removed] has been doing a good job getting this addressed but that been said I shouldn't have had roof leaks, the sliding glass door track is off, A interior glass door to my office had to be fixed as door didn't close properly.
City of Westlake, on Sep 13, 2026
The overall process has been easy and seamless, staff have all been amazing. Including [name removed] and [name removed].
City of Westlake, FL, on Sep 24, 2026
[name removed] was amazing and consistently went beyond her scope to help us or connect us with the right people to support. Lack of communication throughout the build process and lack of addressing concerns was frustrating however the MOST frustrating was having a final walkthrough with minimal concerns all to find out the day prior to our closing our kitchen island countertop had to be replaced the day of our closing. Certain items on the punch out list still haven’t been fixed such as our garage door not closing properly. Once we closed, we noticed the laundry room was getting hot, humid, and clothes weren’t drying when the dryer was on. Come to find out the dryer vent hose was never connected. Two days ago (9/22), we closed on 8/25, we looked up in the garage and realized the attic light was left on, to which we had no means of reaching it to turn it off. Both of which are fire hazards. When the home was being built, I was so happy to see the quality of the materials and tidiness of how they were maintained. However, as the home progress progressed, the sloppiness of the contractors [name removed] subs out showed. When stucco was being applied outside, they hit the fascia board with a boom lift, that took forever to get fixed. We have floor boards that we are stubbing our toes on that need to be fixed before further water damage occurs. Again, the door leading from laundry room to garage NEEDS TO BE FIXED even if I try to leave it all the way open for it to slam it doesn’t close. Outside, every single yard floods, the sides of the houses can’t even be mowed because they don’t get any sun and it’s a mud pit, drains should be installed or at the very least offer to be installed at time of group A selections.
City of Westlake, on Sep 26, 2026
Neighborhood, cleanest, Stores closest.Friendly Places
City of Westlake, on Sep 10, 2026
Nothing with minto. The vendors I feel don’t always have the best work product. Usually it’s several times of them coming back to the home.
City of Westlake, FL, on Sep 24, 2026
We purchased a model home and I was a little concerned about putting down a 10% deposit without the paperwork in place
City of Westlake, on Sep 09, 2026
My experience from start to finish was wonderful. I have no complaints. All encounters have been great.
City of Westlake, FL, on Sep 22, 2026
The builder was amazing. They immediately fixed any issue that was in the home. The Build quality was great. Very few issues within the home either.
City of Westlake, on Sep 23, 2026
Salespeople building super great the after closing ok Pleased with home but there’s a few small things that could have been done better
City of Westlake, on Sep 08, 2026
We had an excellent experience with [name removed] USA, especially working with our representative, [name removed]. [name removed] was professional, knowledgeable, responsive, and genuinely committed to making the entire process as smooth and stress-free as possible. He took the time to answer our questions, kept us informed, and consistently provided outstanding customer service.
City of Westlake, FL, on Sep 21, 2026
[name removed] provided thorough weekly updates with the entire process! [name removed] was very helpful in answering all of our questions and concerns from contract to move-in. [name removed] was extremely helpful and timely with any questions we had from contract to move- in.
City of Westlake, on Sep 08, 2026
Overall the experience was good. There were some bumps along the way, but it worked out at the end. I wish the process of buying and the steps involved were explained to me a bit more prior to going in. Also I felt the upgrades were a bit expensive. you are charged per item (ex there was no package to upgrade the kitchen as a whole. Every area was charged separately!!)
City of Westlake, FL, on Sep 21, 2026
[name removed] was more than fantastic, I wish I was able to meet [name removed] from the beginning of option B process. He made this process fun and exciting and he always was quick to answer me and solution to any problem. It was a pleasure working with [name removed] his bubbly personality I feel like he was the best fit for me.
City of Westlake, on Sep 04, 2026
[name removed] has been very responsive, gets things done, and polite. One of the best persons I have ever met
City of Westlake, on Sep 21, 2026
I love the fact that minto took great pride into building our home and also followed up with us after the first month of moving in and again at the 6 month mark .From what we can see thus far ,this house was built to last .The builders really took their time with building our home .
City of Westlake, on Sep 04, 2026
[name removed] was exceptional on his Services and taking care of my needs, also the crew that came to do every job went above and beyond
City of Westlake, on Sep 18, 2026
The communication was excellent. The level of customer service was above and beyond my expectations.
City of Westlake, FL, on Sep 18, 2026
[name removed] was an incredible professional who kept us posted every single week on the construction progress. [name removed] exemplified patience, knowledge, and overall care during his duties. [name removed] was also a tremendous help. She assisted our family with the closing date as we had a scheduling conflict due to a death in the family. [name removed] and [name removed], you deserve 5 stars!
City of Westlake, on Sep 03, 2026
Every single person on this team has been a pleasure to deal with. [name removed], [name removed], [name removed], [name removed] are exceptional
City of Westlake, on Sep 18, 2026
I was hoping to have more amenities built by now. For example a gym, and additional recreation areas. In addition, more shops and restuarants.
City of Westlake, on Sep 02, 2026
Master care [name removed] and [name removed] are great as well as General Manager [name removed] is a very good professional.
City of Westlake, on Sep 13, 2026
Their eagerness to help us resolve any issues with the home.
City of Westlake, FL, on Sep 16, 2026
I appreciated how the community fostered an environment that reflected my ideal neighborhood. I find this type of environment to be conducive to comfortable living. However, the community gate needs improvements. Currently, it is difficult to hear when residents or visitors call from the gate, so the volume should be increased. Additionally, a small gate should be installed on the sidewalk, as I've seen non-residents walking there unpredictably. It's just a suggestion. You guys know better than me. However, overall, I love the community. And the sales representative, [name removed], [name removed], and others are really awesome. Their service is excellent.
City of Westlake, on Sep 09, 2026
the entire process from beginning to end was, absolutely magnificent. from the first building steps to keeping me up to date with pictures and step by step process, i couldn't ask for a better team. i would highly recommend to anyone.
City of Westlake, on Aug 29, 2026
The entire staff took care of every detail. Thank you, guys.
City of Westlake, on Sep 08, 2026
I liked the customer service that was extended
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
City of Westlake, FL, on Oct 12, 2026
My dislike was the online team. Was a horrible experience. [name removed] my sales rep was great, [name removed] was great throughout the build process. [name removed] has been great since closing with issues. For Getta and other project managers you need to allow more time with the customer for walk throughs.
City of Westlake, FL, on Oct 10, 2026
[name removed] made this experience memorable. He kept things exciting and was well informed. In addition, he addressed all of our questions with very concise and knowledgeable responses. [name removed] is truly an assest and [name removed] is lucky to have such a personal team member that is detail oriented.
City of Westlake, FL, on Oct 08, 2026
I am very happy overall with the product. We love the end result and the quality of our home and really couldn’t be happier. However, there was a significant disappointment in the build process when we were told about the likelihood of our home being ready by a specific date that predicated when we sold our home and the date we used to formulate our strategy. There was then a significant delay that we were told resulted from an issue building our staircase but we were not informed of this until much later in the build process and this shifted back our date by 60 days. This was even with the project management team knowing we had already sold our home. We were very disappointed in this. This then forced us to reach out to leadership to try and accelerate the build which they did and we were able to close on our home sooner. But all of this could’ve been avoided with better messaging and transparency from the project management team.
City of Westlake, FL, on Oct 07, 2026
The whole experience couldn't have been better. [name removed] and [name removed] made us feel extra special. We felt like they genuinely cared and were happy for us. They were patient, answered all our questions, and guided us through the whole process. They kept checking in on us even after we moved in, and we loved working with them.
City of Westlake, FL, on Oct 02, 2026
I like that [name removed] provided weekly updates
City of Westlake, FL, on Sep 27, 2026
[name removed] and [name removed] were both professional and helpful through out the process.
City of Westlake, FL, on Sep 25, 2026
[name removed] is by far the best part of our experience. He was very tentative to our needs and was always available. He demonstrated extreme professionalism and care for us. He made us feel like we were his only clients. He built us a beautiful home and we now consider him family
City of Westlake, FL, on Sep 24, 2026
[name removed] was amazing and consistently went beyond her scope to help us or connect us with the right people to support. Lack of communication throughout the build process and lack of addressing concerns was frustrating however the MOST frustrating was having a final walkthrough with minimal concerns all to find out the day prior to our closing our kitchen island countertop had to be replaced the day of our closing. Certain items on the punch out list still haven’t been fixed such as our garage door not closing properly. Once we closed, we noticed the laundry room was getting hot, humid, and clothes weren’t drying when the dryer was on. Come to find out the dryer vent hose was never connected. Two days ago (9/22), we closed on 8/25, we looked up in the garage and realized the attic light was left on, to which we had no means of reaching it to turn it off. Both of which are fire hazards. When the home was being built, I was so happy to see the quality of the materials and tidiness of how they were maintained. However, as the home progress progressed, the sloppiness of the contractors [name removed] subs out showed. When stucco was being applied outside, they hit the fascia board with a boom lift, that took forever to get fixed. We have floor boards that we are stubbing our toes on that need to be fixed before further water damage occurs. Again, the door leading from laundry room to garage NEEDS TO BE FIXED even if I try to leave it all the way open for it to slam it doesn’t close. Outside, every single yard floods, the sides of the houses can’t even be mowed because they don’t get any sun and it’s a mud pit, drains should be installed or at the very least offer to be installed at time of group A selections.
City of Westlake, FL, on Sep 24, 2026
We purchased a model home and I was a little concerned about putting down a 10% deposit without the paperwork in place
City of Westlake, FL, on Sep 22, 2026
The builder was amazing. They immediately fixed any issue that was in the home. The Build quality was great. Very few issues within the home either.
City of Westlake, FL, on Sep 21, 2026
[name removed] provided thorough weekly updates with the entire process! [name removed] was very helpful in answering all of our questions and concerns from contract to move-in. [name removed] was extremely helpful and timely with any questions we had from contract to move- in.
City of Westlake, FL, on Sep 21, 2026
[name removed] was more than fantastic, I wish I was able to meet [name removed] from the beginning of option B process. He made this process fun and exciting and he always was quick to answer me and solution to any problem. It was a pleasure working with [name removed] his bubbly personality I feel like he was the best fit for me.
City of Westlake, FL, on Sep 18, 2026
[name removed] was an incredible professional who kept us posted every single week on the construction progress. [name removed] exemplified patience, knowledge, and overall care during his duties. [name removed] was also a tremendous help. She assisted our family with the closing date as we had a scheduling conflict due to a death in the family. [name removed] and [name removed], you deserve 5 stars!
City of Westlake, FL, on Sep 16, 2026
I appreciated how the community fostered an environment that reflected my ideal neighborhood. I find this type of environment to be conducive to comfortable living. However, the community gate needs improvements. Currently, it is difficult to hear when residents or visitors call from the gate, so the volume should be increased. Additionally, a small gate should be installed on the sidewalk, as I've seen non-residents walking there unpredictably. It's just a suggestion. You guys know better than me. However, overall, I love the community. And the sales representative, [name removed], [name removed], and others are really awesome. Their service is excellent.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
City of Westlake, on Oct 09, 2026
Love the customer service and attention to details
City of Westlake, on Oct 08, 2026
[name removed] was great. Very caring and thoughtful!
City of Westlake, on Oct 08, 2026
The friendliness, and easy process of building the home
City of Westlake, on Oct 05, 2026
Likes...the entire team is very professional and assisted thru the entire process from sale to closing.
City of Westlake, on Oct 05, 2026
My biggest disappointment has been the quality of workmanship in a new construction home and the way my warranty concerns have been handled. I have experienced multiple issues, including leaking bathroom sinks/vanities, concerns about water intrusion into the walls and cabinets, countertop and installation issues, and other construction deficiencies. I had to spend $600 on an independent inspection to document concerns that I expected [name removed] to take seriously and address. What has been most frustrating is the lack of timely communication, follow-through, and confidence in the warranty process. I have had to repeatedly follow up and advocate for issues that should have been addressed proactively. As a new-home buyer, I expected much better quality control and customer service. I hope [name removed] uses this feedback to improve both the construction process and the way warranty concerns are handled.
City of Westlake, on Sep 29, 2026
What I liked most about my experience with [name removed] Communities was working with [name removed]. From beginning to end, [name removed] has made the entire process an excellent experience. He makes everything easy to understand and helps customers truly enjoy every step of the process. [name removed] is professional, knowledgeable, attentive, and always willing to help. He represents Minto Communities to the fullest and demonstrates the level of customer service you would expect from a company like [name removed]. His dedication and positive attitude have made our experience even more enjoyable, and we truly appreciate everything he has done for us.
City of Westlake, on Sep 29, 2026
I recently had a roof leak the home is 6 month old. [name removed] from [name removed] has been doing a good job getting this addressed but that been said I shouldn't have had roof leaks, the sliding glass door track is off, A interior glass door to my office had to be fixed as door didn't close properly.
City of Westlake, on Sep 26, 2026
Neighborhood, cleanest, Stores closest.Friendly Places
City of Westlake, on Sep 23, 2026
Salespeople building super great the after closing ok Pleased with home but there’s a few small things that could have been done better
City of Westlake, on Sep 21, 2026
I love the fact that minto took great pride into building our home and also followed up with us after the first month of moving in and again at the 6 month mark .From what we can see thus far ,this house was built to last .The builders really took their time with building our home .
City of Westlake, on Sep 18, 2026
The communication was excellent. The level of customer service was above and beyond my expectations.
City of Westlake, on Sep 18, 2026
I was hoping to have more amenities built by now. For example a gym, and additional recreation areas. In addition, more shops and restuarants.
City of Westlake, on Sep 13, 2026
Their eagerness to help us resolve any issues with the home.
City of Westlake, on Sep 09, 2026
the entire process from beginning to end was, absolutely magnificent. from the first building steps to keeping me up to date with pictures and step by step process, i couldn't ask for a better team. i would highly recommend to anyone.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
City of Westlake, on Oct 12, 2026
The closing experience was not pleasant. I had the most difficult time because I had to travel out of the country. Even though my closing was brought up by [name removed]. Had a very unpleasant phone conversation with [name removed] and to this day have not received an apology.
City of Westlake, on Oct 02, 2026
I like that I was assigned a new representing [name removed] who took over and made sure my issues are getting resolved and is still working on the rest
City of Westlake, on Oct 02, 2026
that they stepped up to fix the issues found
City of Westlake, on Oct 01, 2026
I did not like how we weren't given a choice about landscaping
City of Westlake, on Sep 22, 2026
I like the help of [name removed] provided. So far the quality of the material is decent, but unfortunately, the workmanship, installation and finishing are not up to the expectations. There have been many repairs throughout the year, I have to take numerous valuable days off for work to accommodate appointments and contractors. It has been extremely inconvenient and frustrating to continually have to rearrange my schedule for repairs that should have been done correctly in the first place.
City of Westlake, on Sep 21, 2026
I liked that [name removed] is always communicating and making sure we’re ok, and that the house it up to our standards! [name removed] is awesome!
City of Westlake, on Sep 18, 2026
The communication with our home follow ups with [name removed] was very helpful. Repairs were done within a timely manner.
City of Westlake, on Sep 13, 2026
The overall process has been easy and seamless, staff have all been amazing. Including [name removed] and [name removed].
City of Westlake, on Sep 10, 2026
Nothing with minto. The vendors I feel don’t always have the best work product. Usually it’s several times of them coming back to the home.
City of Westlake, on Sep 09, 2026
My experience from start to finish was wonderful. I have no complaints. All encounters have been great.
City of Westlake, on Sep 08, 2026
We had an excellent experience with [name removed] USA, especially working with our representative, [name removed]. [name removed] was professional, knowledgeable, responsive, and genuinely committed to making the entire process as smooth and stress-free as possible. He took the time to answer our questions, kept us informed, and consistently provided outstanding customer service.
City of Westlake, on Sep 08, 2026
Overall the experience was good. There were some bumps along the way, but it worked out at the end. I wish the process of buying and the steps involved were explained to me a bit more prior to going in. Also I felt the upgrades were a bit expensive. you are charged per item (ex there was no package to upgrade the kitchen as a whole. Every area was charged separately!!)
City of Westlake, on Sep 04, 2026
[name removed] has been very responsive, gets things done, and polite. One of the best persons I have ever met
City of Westlake, on Sep 04, 2026
[name removed] was exceptional on his Services and taking care of my needs, also the crew that came to do every job went above and beyond
City of Westlake, on Sep 03, 2026
Every single person on this team has been a pleasure to deal with. [name removed], [name removed], [name removed], [name removed] are exceptional
City of Westlake, on Sep 02, 2026
Master care [name removed] and [name removed] are great as well as General Manager [name removed] is a very good professional.